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Showing 91 to 100 of 743 search results for treatment of vulnerable customers.

  1. Our approach to competition

    Corporate documents Published: 19/03/2024 Last modified: 21/03/2024
    The FCA promotes effective competition in the interests of consumers.

  2. Has the industry improved ten years on?

    Speeches Published: 14/06/2018 Last modified: 15/06/2018
    Speech by Mark Steward, Director of Enforcement and Market Oversight at the FCA, delivered at the Banking Litigation & Regulation Forum 2018.

  3. Building a common language in the mortgage market

    Speeches Published: 06/11/2013 Last modified: 06/11/2013
    Speech by Linda Woodall, Director of Mortgages and Consumer Lending FCA at the Council of Mortgage Lenders (CML) - Mortgage Industry Conference and Exhibition. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Business Plan 2023/24

    Corporate documents Business plans Published: 05/04/2023 Last modified: 13/11/2023
    The FCA's Business Plan details the work it will do over the next 12 months to help deliver the commitments in its Strategy.

  5. CP21/13: A new Consumer Duty

    Consultation papers Published: 13/05/2021 Last modified: 11/08/2023
    We consult on a Consumer Duty that would set clearer and higher expectations for firms’ standards of care towards customers

  6. FCA reveals the financial experiences of people in the UK: More than half of people in Wales are potentially vulnerable

    Last modified: 20/06/2018
    The Financial Conduct Authority (FCA) has today published the latest analysis of its Financial Lives survey. Today’s report puts the spotlight on the financial situation of people across the UK and highlights where in the UK people may be more

  7. Andrew Bailey speech at the Annual Public Meeting 2019

    Speeches Published: 17/07/2019 Last modified: 17/07/2019
    Speech by Andrew Bailey, Chief Executive of the FCA, delivered at our 2019 Annual Public Meeting.

  8. Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms

    Guidance consultations Published: 01/04/2020 Last modified: 30/11/2020
    The FCA's guidance for firms on credit cards and retail revolving credit during the coronavirus situation.

  9. Consumer credit regulation: the journey so far

    Speeches Published: 08/04/2016 Last modified: 08/04/2016
    Speech by Tracey McDermott, Acting Chief Executive, FCA, delivered at the Credit Summit 2016 on 7 April 2016. This is the text of the speech as drafted, which may differ from the delivered version.

  10. FCA proposes update to guidance on mortgages and consumer credit repossessions

    Statements Published: 13/01/2021 Last modified: 13/01/2021
    In November 2020, we announced further support for mortgage and consumer credit borrowers experiencing payment difficulties as a result of coronavirus (Covid-19).
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