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Showing 111 to 120 of 743 search results for treatment of vulnerable customers.
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DP 21/2: Diversity and inclusion in the financial sector – working together to drive change
We are engaging financial firms and other stakeholders in a discussion on how we can accelerate the pace of meaningful change on diversity and inclusion in the sector. -
What can the consumer credit sector expect from the FCA?
Speech by Jonathan Davidson, Executive Director of Supervision – Retail and Authorisations, at the Credit Summit, London. -
Keynote address: Financial crime in the FCA world
Speech by Tracey McDermott, Director of Enforcement & Financial Crime, the FCA, at the FCA Financial Crime Conference, London. This is the text of the speech as drafted, which may differ from the delivered version. -
Our Perimeter Report
Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products -
High-cost short-term credit and coronavirus: draft temporary guidance for firms
This guidance applies to regulated firms that enter into high-cost short-term credit (HCSTC) loans, including payday loans -
TR18/5: Management of long-term mortgage arrears and forbearance
FCA findings on how mortgage lenders manage customers with long-term mortgage arrears and provide forbearance to affected customers. -
£12 million compensation to be paid to thousands of struggling borrowers
The FCA expects lenders to learn the lessons from good and poor practice during the Covid-19 pandemic to help borrowers during the cost-of-living squeeze. -
Culture in financial institutions: it’s everywhere and nowhere
Speech by Andrew Bailey, Chief Executive of the FCA, at the HKMA Annual Conference for Independent Non-Executive Directors. -
Financial watchdog consults about protections for insurance customers in financial difficulty
The FCA is proposing to update guidance, introduced during the Covid-19 pandemic, to support insurance customers in financial difficulty. -
Findings of multi-firm review into insurers' valuation of vehicles
We set out the findings from our review which assesses firms’ claims-handling processes for valuing vehicles which have been stolen or written-off (‘total-loss’ claims).