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Showing 151 to 160 of 648 search results for treat vulnerable customers.

  1. Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: draft temporary guidance for firms

    Guidance consultations Published: 17/04/2020 Last modified: 30/11/2020
    The FCA's guidance to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements and applies in the exceptional circumstances arising out of the coronavirus (Covid-19)

  2. The FCA fines Porta Verde £25,000 for serious failings in its appointed representatives’ sales practices

    Press Releases Published: 13/12/2013 Last modified: 08/11/2016
    and vulnerable customers, between October 2010 and June 2012. ... Principle 6 requires firms to consider the interest of its customers and treat them fairly.

  3. Rent-to-own, buy-now pay-later and pawnbroking agreements and coronavirus: temporary guidance for firms

    Finalised guidance Published: 24/04/2020 Last modified: 30/11/2020
    FCA temporary guidance applies to regulated firms that enter into rent-to-own (RTO), buy-now pay-later (BNPL) (as defined in the FCA Handbook), or pawnbroking agreements.

  4. Consumer credit and consumers in vulnerable circumstances [pdf]

    Research insights Published: 01/04/2014 Last modified: 12/09/2014

  5. Finalised Guidance on the fair treatment of vulnerable customers - FAQs [pdf]

    Documents Published: 19/07/2021
    Our Guidance provides clarity on what firms should do to

  6. Vulnerable transcript - Treating vulnerable customers fairly [pdf]

    Documents Published: 29/07/2020
    Video transcript for Treating vulnerable customers fairly video.

  7. Impact assessment: Vulnerable customers thematic review [pdf]

    Impact assessments Published: 25/08/2017
    This impact assessment relates to the Vulnerable customers thematic review. It has been verified by the Regulatory Policy Committee.

  8. Impact Assessment: FG21/1: Guidance on the treatment of vulnerable customers [pdf]

    Impact assessments Published: 20/12/2021
    This impact assessment relates to FG21/1: Guidance on the treatment of vulnerable customers.

  9. Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly

    Press Releases Published: 26/09/2013 Last modified: 26/09/2013
    Clydesdale Bank fined £8.9 million for failing to treat its mortgage customers fairly. ... However, in seeking repayment from customers as a priority, it wrongly sought to balance its own commercial interests against the requirement to treat customers

  10. Firms

    Firms Last modified: 27/07/2022
    Tasks for regulated firms and authorisation information for new firms
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