Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 51 to 60 of 642 search results for treat vulnerable customers.

  1. Citizens Advice supercomplaint to the CMA - update

    News stories Published: 09/01/2020 Last modified: 09/01/2020
    The Competition and Markets Authority (CMA) published its response to the Citizens Advice super-complaint on the loyalty penalty in December 2018, making several cross-cutting and market-specific recommendations in the cash savings, home insurance

  2. Cautious optimism for the post-pandemic world

    Speeches Published: 23/04/2021 Last modified: 23/04/2021
    Speech by Charles Randell, Chair of the FCA and PSR, to the Finance & Leasing Association.

  3. FCA publishes Annual Report and Accounts 2017/18

    Press Releases Published: 19/07/2018 Last modified: 03/08/2018
    The Financial Conduct Authority (FCA) has today published its Annual Report and Accounts, which looks back on the key pieces of work undertaken by the organisation throughout 2017/18.

  4. Payday lenders failing customers in arrears, says FCA

    Press Releases Published: 10/03/2015 Last modified: 10/03/2015
    of the sector has shown that too many firms have been failing to meet the requirements to treat customers in arrears fairly. ... Reviews of three firms revealed a backlog of letters and documentation, including from vulnerable customers who had fallen

  5. Personal loans and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 30/11/2020
    The FCA's guidance for firms on personal loans during the coronavirus situation

  6. FCA launches general insurance market study

    Press Releases Published: 31/10/2018 Last modified: 31/10/2018
    The Financial Conduct Authority (FCA) has today set out the issues it will focus on as part of a market study into how general insurance (GI) firms charge their customers for home and motor insurance.

  7. Speech: Beyond economics?

    Insight Published: 25/01/2017 Last modified: 28/02/2017
    They say financial consumers are especially vulnerable as many financial products are credence or experience services, given suppliers’ need to pursue profit which, they argue, is both the strength and weakness ... David Tuckett argues that

  8. New overdraft rules mean 7 out of 10 people will be better off or see no change

    Press Releases Published: 22/01/2020 Last modified: 22/01/2020
    7 out of 10 overdraft users will be better off or see no change, when new rules on overdrafts, introduced by the Financial Conduct Authority, come into force in April 2020.

  9. Unregulated Buy Now Pay Later (BNPL) firms becoming authorised

    News stories Published: 23/11/2023 Last modified: 23/11/2023
    Prior to the UK leaving the EU, EEA-based firms were able to operate in the UK without our direct authorisation.

  10. A financial system to support the recovery

    Speeches Published: 16/06/2020 Last modified: 16/06/2020
    Speech by Charles Randell, Chair of the FCA, to a virtual roundtable of bank chairs hosted by UK Finance.
Related topics