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Showing 31 to 40 of 642 search results for treat vulnerable customers.

31. Nikhil Rathi – APM opening remarks 2022

    Speeches Published: 12/10/2022 Last modified: 12/10/2022
    Opening remarks by Nikhil Rathi, Chief Executive of the FCA delivered at the FCA's 2022 Annual Public Meeting.

32. FCA publishes Future Approach to Consumers

    Press Releases Published: 06/11/2017 Last modified: 13/03/2024
    The FCA has published its ‘FCA Mission – Our Future Approach to Consumers’ in 2017.

33. Business Plan 2024/25

    Business plans Published: 19/03/2024 Last modified: 09/04/2024
    Our Business Plan details the work we'll do over the next 12 months to help deliver the commitments in our Strategy.

34. Our supervisory approach to PPI

    News stories Published: 16/08/2017 Last modified: 16/08/2017
    We will soon be launching a campaign to inform people about the 29 August 2019 deadline to complain about payment protection insurance (PPI). This campaign will complement the regulatory and supervisory work we have done – and will continue to do

35. Highlights of the FCA’s approach in 2022

    Press Releases Published: 21/12/2022 Last modified: 30/01/2023
    The FCA set out a new three-year strategy in April designed to improve outcomes for consumers and markets.

36. Complaints handling review findings

    Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
    The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

37. Coronavirus (Covid-19): Information for firms on working with consumers and clients

    Published: 10/12/2020 Last modified: 10/12/2020
    Information for firms on the impact of coronavirus on consumers, including access to cash, accessing restricted savings and handling consumer claims.

38. Consumer Credit: 4 years of FCA regulation

    News stories Published: 27/03/2018 Last modified: 27/03/2018
    The FCA marks 4 years since it took on responsibility for regulation of consumer credit.

39. FCA outcomes and metrics

    Data Published: 02/04/2022 Last modified: 12/03/2024
    The FCA is committed to being clear about how it is accountable for its progress. On this page the FCA sets out its outcomes and the metrics it will use to measure them.

40. The Importance of Diversity

    Speeches Published: 05/02/2019 Last modified: 08/02/2019
    Speech by Andrew Bailey, Chief Executive of the FCA, at the PIMFA Wealth of Diversity Conference 2019.