Search results

Showing 1 to 10 of 408 search results for those vulnerable customers for whom.

1. FCA launches review of the Credit Information Market

   Press Releases Published: 27/06/2019 Last modified: 27/06/2019
   The Financial Conduct Authority (FCA) has today launched a market study to examine how the credit information market operates and the impact it has on consumers.

2. Other interventions

   Focus areas Published: 22/07/2019 Last modified: 29/06/2023
   What the FCA is doing to assess creditworthiness, address harm in motor finance, study the credit information market, review the Consumer Credit Act and consider alternatives to high-cost credit.

3. The FCA fines Moneybarn £2.77m for unfair treatment of customers in arrears

   Press Releases Published: 17/02/2020 Last modified: 02/03/2020
   The Financial Conduct Authority (FCA) has today imposed a fine of £2.77 million on car finance provider, Moneybarn Ltd (Moneybarn), for not treating customers fairly when they fell behind with loan repayments while in financial difficulties,

4. Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

   Focus areas Published: 18/01/2022 Last modified: 03/11/2022
   In March 2021, we launched the BiFD project to ensure firms continue to support borrowers in financial difficulty. As part of this work, we have been monitoring, gathering insight and acting where we have identified concerns at individual firms.

5. The growth of the UK credit card market

   Speeches Published: 03/04/2014 Last modified: 03/04/2014
   Speech by Martin Wheatley, Chief Executive, the FCA, at Credit Today's Credit Summit, London. This is the text of the speech as drafted, which may differ from the delivered version.

6. Consumer Duty implementation: good practice and areas for improvement

   Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
   What firms are doing well and what they could do better.

7. Firm handling of complaints during coronavirus

   Firms Published: 01/05/2020 Last modified: 12/05/2021
   Find out about how firms should handle complaints during coronavirus.

8. Claims handling lessons learned from business interruption insurance

   Multi-firm reviews Published: 04/10/2022 Last modified: 04/10/2022
   The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have

9. FCA censures Lighthouse Advisory Services Limited for serious failings in relation to the British Steel Pension Scheme and £23m paid out in redress

   Press Releases Published: 15/05/2023 Last modified: 15/05/2023
   The Financial Conduct Authority (FCA) has censured Lighthouse Advisory Services Limited for the unsuitable advice given during the period 1 April 2015 to 30 April 2019 to people looking to transfer out of defined benefit pension schemes, including

10. Rent-to-own provider BrightHouse to provide over £14.8 million in redress to around 249,000 customers

    Press Releases Published: 24/10/2017 Last modified: 24/10/2017
    Following engagement with the FCA, BrightHouse has committed to pay over £14.8 million (in the form of cash payments and balance adjustments) to 249,000 customers in respect of 384,000 agreements for lending which may not have been affordable and