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Showing 121 to 130 of 410 search results for those vulnerable customers for whom.
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FCA finalises its expectation for firms on maintaining access to cash for customers
The FCA has set out its expectations for the steps firms should take when considering closing branches or ATMs, or converting a free to use ATMs to pay to use. -
Consumer Duty: Not once and done
Speech by Nisha Arora, delivered at Deloitte: Consumer Duty - Next Steps -
FCA to strengthen protection of access to banking services
Banks and building societies will need to assess the impact of changes to their services, for example shorter branch opening times, under updated guidance proposed by the Financial Conduct Authority (FCA). -
New overdraft rules mean 7 out of 10 people will be better off or see no change
7 out of 10 overdraft users will be better off or see no change, when new rules on overdrafts, introduced by the Financial Conduct Authority, come into force in April 2020. -
FG20/3: Branch and ATM closures or conversions
This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs. -
Payday lenders failing customers in arrears, says FCA
Reviews of three firms revealed a backlog of letters and documentation, including from vulnerable customers who had fallen behind in repayments. ... implementation of training programmes to ensure staff are equipped to deal with struggling customers -
It's time for an Enlightenment on financial inclusion
Speech by Nikhil Rathi, the FCA's Chief Executive, delivered at PwC Glasgow for the Scottish Financial Enterprise: Extending Financial Inclusion event. -
FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain
The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This -
Credit cards (including retail revolving credit) and coronavirus: draft guidance and rules for firms
The FCA's guidance for firms on credit cards and retail revolving credit during the coronavirus situation. -
Tribunal upholds FCA fine on firm for misselling complex investments
The Tribunal found that, in relation to all customers whom had given evidence at the hearing, Westwood had not taken reasonable care to ensure its recommendations to customers to invest in ... a GTEP plan were suitable, having regard to what it knew