Filter results
Filter by document type
Filter by year
Sort by:

Search results

Showing 41 to 50 of 1040 search results for some of the most vulnerable customers.

  1. FCA publishes outcome of high-cost credit review

    Press Releases Published: 31/05/2018 Last modified: 31/05/2018
    The Financial Conduct Authority (FCA) has announced new proposals designed to protect millions of people who use overdrafts and high-cost credit.

  2. Firm handling of complaints during coronavirus

    Firms Published: 01/05/2020 Last modified: 12/05/2021
    Find out about how firms should handle complaints during coronavirus.

  3. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 07/05/2024
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back

  4. FCA confirms biggest shake-up to the overdraft market for a generation

    Press Releases Published: 07/06/2019 Last modified: 07/06/2019
    The Financial Conduct Authority (FCA) has today confirmed it is introducing reforms to fix a dysfunctional overdraft market. These changes will make overdrafts simpler, fairer, and easier to manage and will protect the millions of consumers that use

  5. FCA challenges firms to review approach to consumer vulnerability

    Press Releases Published: 23/02/2015 Last modified: 27/04/2020
    Research published by the FCA reveals that some vulnerable consumers seeking help from financial providers are meeting ‘a computer says no’ approach, putting them at risk of further detriment

  6. Consumer Duty implementation: good practice and areas for improvement

    Good and poor practice Published: 20/02/2024 Last modified: 22/02/2024
    What firms are doing well and what they could do better.

  7. Unregulated Buy Now Pay Later (BNPL) firms becoming authorised

    News stories Published: 23/11/2023 Last modified: 23/11/2023
    Prior to the UK leaving the EU, EEA-based firms were able to operate in the UK without our direct authorisation.

  8. FCA performance scorecard - comparison metrics for personal current accounts 2021

    Data Published: 14/01/2021 Last modified: 14/01/2021
    This performance scorecard 2021 highlights some of the information available on personal current accounts, and can help customers choose their provider.

  9. Claims handling lessons learned from business interruption insurance

    Multi-firm reviews Published: 04/10/2022 Last modified: 04/10/2022
    The FCA sets out the findings from its review assessing how firms handled Business Interruption (BI) insurance claims following the Supreme Court’s judgment on the BI test case, including examples of good practices and areas where firms have

  10. FCA obtains High Court judgment against unauthorised mortgage brokers

    Press Releases Published: 14/11/2022 Last modified: 14/11/2022
    The FCA has obtained a judgment against London Property Investments (U.K) Limited (LPI), NPI Holdings Limited, their director Daniel Stevens and his father, Tony Stevens, for arranging mortgages without FCA authorisation and exploiting vulnerable