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Showing 101 to 110 of 794 search results for qualitative consumer research.

  1. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

  2. Research Note: Cryptoasset consumer research

    Data and research Research notes Published: 30/06/2020 Last modified: 30/06/2020
    A quantitative study that increases understanding of the market size, consumer profiles and attitudes towards cryptoassets.

  3. Improving the consumer experience

    Speeches Published: 13/11/2013 Last modified: 04/12/2013
    Speech by Christopher Woolard, Director of Policy, Risk & Research at the FCA, to the Tax Incentivised Savings Association (TISA) Annual Conference, London. This is the text of the speech as drafted, which may differ from the delivered version.

  4. Consumer research on overdrafts [pdf]

    External research Published: 31/05/2018

  5. Experience of insurance claimants consumer research report [pdf]

    External research Published: 22/05/2014 Last modified: 12/09/2014
    Harris Interactive was commissioned to undertake a programme of consumer research to inform the Financial Conduct Authority’s (FCA) thematic review of insurers’ management of claims. This research aimed to understand the expectations of

  6. FCA issues research on mortgage switching

    News stories Published: 10/03/2020 Last modified: 02/08/2022
    The FCA has today released our latest research into mortgage switching and how consumers can be encouraged to seek out better deals

  7. Financial Promotions for high-risk investments

    Multi-firm reviews Published: 27/09/2023 Last modified: 20/05/2024
    We outline the findings of our review of how firms offering restricted mass market investments (RMMIs) have complied with new rules on the customer journey. We identify examples of good and poor practice for the wider sector to consider and make any

  8. Current Account Switch Service - Quantitative consumer research [pdf]

    Research insights Published: 12/03/2015 Last modified: 12/03/2015
    Current Account Switch Service – effectiveness and potential enhancements.

  9. Ignition House: Consumer research report - Retail Distribution Review and the Financial Advice Market Review [pdf]

    External research Published: 03/12/2020 Last modified: 03/12/2020
    Consumer research to inform the FCA’s Review on the Evaluation of the Retail Distribution Review and the Financial Advice Market Review.

  10. Research Note: Do consumers understand the risks associated with different ways of saving?

    Research notes Published: 18/03/2022 Last modified: 15/11/2022
    We use the FCA’s Financial Lives survey to explore the extent to which consumers understand the risks and potential returns associated with different ways of saving.