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Showing 1 to 10 of 664 search results for particular needs of their vulnerable customers.

1. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

2. Coronavirus linked forbearance: key findings

   Multi-firm reviews Published: 25/03/2021 Last modified: 15/04/2021
   We set out our findings from our review, where we considered mortgage and consumer credit firms' implementation of Tailored Support Guidance since November 2020 and the operational readiness of firms to support customers in financial difficulty.

3. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

4. Treating vulnerable consumers fairly

   Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
   Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

5. Protecting access to cash and banking services

   Speeches Published: 13/05/2021 Last modified: 13/05/2021
   Speech by Sheldon Mills, Executive Director, Consumers and Competition, delivered at Which? Cash Summit 2.0

6. Overdrafts and coronavirus: draft guidance for firms

   Guidance consultations Published: 02/04/2020 Last modified: 01/12/2020
   FCA guidance for firms: overdrafts and coronavirus

7. Motor finance agreements and coronavirus: draft temporary guidance for firms

   Guidance consultations Published: 17/04/2020 Last modified: 30/11/2020
   This guidance applies to regulated firms that issue regulated motor finance agreements.

8. Fair treatment of customers

   Tasks for regulated firms Published: 12/05/2015 Last modified: 15/02/2023
   All firms must be able to show consistently that fair treatment of customers is at the heart of their business model. Learn more about what is expected.

9. FCA regulation of consumer credit – during the pandemic and beyond

   Speeches Published: 13/10/2020 Last modified: 14/10/2020
   Speech by Nisha Arora, Director of Consumer and Retail Policy, given at the Finance & Leasing Association conference

10. Personal loans and coronavirus: draft guidance for firms

    Guidance consultations Published: 02/04/2020 Last modified: 30/11/2020
    The FCA's guidance for firms on personal loans during the coronavirus situation