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Showing 1 to 11 of 98 search results for guiding firms on the fair treatment of vulnerable customers.

1. Fair treatment of customers

2. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

   Press Releases Published: 23/07/2019 Last modified: 23/07/2019
   The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

3. FG20/3: Branch and ATM closures or conversions

   Finalised guidance Published: 14/09/2020 Last modified: 11/10/2022
   This guidance sets out our expectation that firms should consider the impact of a planned closure or conversion of branches or ATMs on their customers’ everyday banking needs.

4. Consumer Credit Seminar

   Speeches Published: 21/10/2014 Last modified: 20/03/2024
   Speech by Linda Woodall, Director of Mortgage and Consumer Lending of the FCA.

5. Stress testing for human beings

   Speeches Published: 27/09/2019 Last modified: 27/09/2019
   Speech by Charles Randell, Chair of the FCA, delivered at the Gleneagles Pensions & Savings Symposium.

6. Our Perimeter Report

   Annual reports Published: 20/07/2022 Last modified: 05/04/2024
   Our perimeter (remit) determines the activities we regulate and the level of protection consumers can expect when they buy financial services and products

7. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

8. FCA launches guidance for firms on the fair treatment of vulnerable customers

   Press Releases Published: 23/02/2021 Last modified: 26/02/2021
   The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.

9. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

10. Treating vulnerable consumers fairly

    Tasks for firms Focus areas Published: 27/07/2020 Last modified: 21/03/2024
    Find out about our work on the fair treatment of vulnerable customers, including why vulnerability matters, how it affects your firm, and our guidance on supporting customers in vulnerable circumstances.

11. FS21/4: Guidance for firms on the fair treatment of vulnerable customers: Feedback on GC20/3 [pdf]

    Feedback statements Published: 23/02/2021 Last modified: 23/02/2021
    FCA Feedback statement (FS21/4) on GC20/3: Guidance for firms on the fair treatment of vulnerable customers: