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Showing 72 to 81 of 314 search results for guidance on payment protection insurance complaints.

  1. Payment protection insurance

    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

  2. Lloyds Banking Group fined £117m for failing to handle PPI complaints fairly

    Press Releases Published: 05/06/2015 Last modified: 05/06/2015
    their customers fairly when handling Payment Protection Insurance (PPI) complaints between March 2012 and May 2013. ... In March 2012, Lloyds issued guidance instructing complaint handlers that the overriding principle when assessing complaints was that

  3. CP18/18: Guidance on regular premium PPI complaints and recurring non-disclosure of commission

    Consultation papers Published: 04/07/2018 Last modified: 15/04/2019
    This paper consults on new guidance that clarifies our expectations about the handling of certain regular premium payment protection insurance (PPI) complaints. 

  4. FCA clarifies fairer treatment of regular premium PPI complaints and proposes new mailing requirements

    Press Releases Published: 07/11/2018 Last modified: 23/10/2023
    The FCA has today issued final guidance that clarifies its expectations about the handling of certain regular premium payment protection insurance (PPI) complaints.

  5. Investing in outcomes: a regulatory approach to deliver for consumers, markets and competitiveness

    Speeches Published: 14/03/2024 Last modified: 14/03/2024
    Speech by Nikhil Rathi, FCA Chief Executive delivered at the Morgan Stanley European Financials Conference.

  6. FCA review of medium-sized firms’ PPI complaints handling finds significant room for improvement

    Press Releases Published: 25/09/2013 Last modified: 29/11/2016
    The Financial Conduct Authority (FCA) today published the findings of a complaints handling review of 18 medium and small sized firms currently handling payment protection insurance (PPI) complaints. ... Whether complaint handlers were assessing the

  7. About our complaints data

    Data Published: 06/05/2016 Last modified: 19/10/2023
    This page provides more information about how the FCA collects and reports complaints data.

  8. FCA data shows consumer complaints fall by 15%

    Press Releases Published: 09/04/2014 Last modified: 24/11/2021
    The latest complaints data published by the Financial Conduct Authority (FCA) shows 2,479,029 new complaints were opened against financial services firms between July and December 2013.

  9. Payment protection insurance Final Report [pdf]

    PPI Published: 24/04/2020
    This report reviews the impact of the 29 August 2019 deadline for new PPI complaints and the 2-year consumer communications campaign that preceded it. It closes our project work on the PPI issue and outlines how we will continue to ensure that firms

  10. Consumers

    Consumers Last modified: 31/10/2023
    Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.

  11. TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress

    Thematic reviews Published: 25/09/2013 Last modified: 15/11/2016
    TR13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and redress. ... Thematic Review 13/7 - Payment protection insurance complaints: report on the fairness of medium-sized firms’ decisions and