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Showing 61 to 70 of 148 search results for collect complaints data from firms to enable us.
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FCA urges Claims Management Companies and High Cost Lenders to work better together
We remind HCLs and CMCs that we expect them to work together to resolve disputes and disagreements in the interest of their customers. -
Workstreams updates
Update on Assessing Suitability Review (ASR 2), diagnostic review of business models, review of rules extending SME access to the Financial Ombudsman and de-anchoring remedy for credit cards -
Highlights of the FCA’s new approach in 2021
Our mission is to protect consumers from harm, enhance the integrity of the UK’s financial system and promote competition. We are continuing to pursue these objectives while also working to become a more innovative, adaptive and assertive regulator -
IRHP: background to the review
Information on why the review was conducted. -
Financial Conduct Authority publishes first set of data under new complaints rules
The Financial Conduct Authority (FCA) has published data on the number of complaints reported by firms under new rules which came into force on 30 June 2016. -
Finalised Guidance: Business interruption insurance test case
This finalised guidance sets out the FCA's expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus. -
FCA response to Amigo’s Scheme being rejected by the High Court
The Court has refused to sanction the Scheme of Arrangement proposed by Amigo (the Scheme). The FCA had objected to the proposed Scheme and is now carefully considering the Court’s judgment and Amigo’s response. -
Client money and assets reporting
Client Assets sourcebook (CASS) medium and large firms have to complete a Client Money and Assets Return (CMAR) each month. Read more on how to submit a CMAR. -
Anti-fraud controls and complaint handling in firms (with a focus on APP Fraud)
This publication sets out the key findings from our review of how firms mitigate the risks of APP fraud and fraud attacks more broadly.