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Showing 81 to 90 of 276 search results for Treating vulnerable customers fairly.
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FSA - Treating customers fairly - culture [pdf]
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Whistleblowing quarterly data 2023 Q3
The data shows the number of new whistleblowing reports the FCA received in July and September 2023 and the allegations they featured. -
FSA - Customer File Reviews [pdf]
This document is intended to help you consider the type of information you could get from reviewing a customer’s file. Think about your current process. Does it only act as a check for administrative errors or does it allow you to assess the -
2023 fines
Enforcement fines published in 2023. -
Flood and storm insurance claims
We remind firms to make sure they have plans in place to manage the impact of coronavirus on the seasonal increase in floor and storm-related claims. -
Interest rate hedging products (IRHP)
We explain the background to the mis-selling and redress scheme. -
FSA factsheet: Improving the quality of your financial advice process [pdf]
This factsheet is for you if you provide financial advice to private customers. It is a toolkit you might want to use to identify areas of your advice process to focus on. How you use it may vary according to your business model. -
Your rights with financial services
Your rights as a consumer are protected by law. Find out what to expect from your providers, and where you can go if something goes wrong. -
2013 fines
Fines published during the calendar year ending December 2013. -
Firm handling of complaints during coronavirus
Find out about how firms should handle complaints during coronavirus.