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Showing 72 to 81 of 1070 search results for Consumer research to inform.

  1. Forms

    List of all forms on fca.org.uk  For Handbook forms, please use the Handbook forms page.

  2. FCA consults on complaints handling improvements

    Press Releases Published: 12/12/2014 Last modified: 07/02/2022
    Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone

  3. Occasional Paper No. 23: Full disclosure: a round-up of FCA experimental research into giving information

    Occasional papers Published: 23/11/2016 Last modified: 23/11/2016
    This paper describes the results of eight experiments into giving information carried out by the FCA.

  4. Occasional Paper No. 25: Incentivising compliance with financial regulation

    Occasional papers Published: 16/12/2016 Last modified: 16/12/2016
    This paper looks into the basic economic theory of incentives and how they can be used to enhance compliance in financial regulation.

  5. Price discrimination in financial services

    Research insights Published: 05/07/2018 Last modified: 05/07/2018
    This research paper sets out a framework for considering the fairness aspects of price discrimination and how best to balance them to reduce harms.

  6. Retirement Outcomes Review

    Market studies Published: 11/07/2017 Last modified: 11/08/2021
    We have published the final findings of our Retirement Outcomes Review, which looks at how the retirement income market is evolving since the pension freedoms were introduced in April 2015.

  7. FCA urges public to report and speak out against fraudulent investment schemes

    Press Releases Published: 25/10/2017 Last modified: 25/10/2017
    More than a fifth (22%) of those contacted by a suspected fraudulent investment firm stay silent   Brits are more likely to report fly-tipping (81%) than investment scams (63%) Londoners report the most investment scams to the FCA followed by

  8. FCA and Payment Systems Regulator publish updated evidence on cash access

    Press Releases Published: 23/07/2021 Last modified: 25/04/2024
    The FCA and Payment Systems Regulator have published an updated assessment of the UK’s access to cash infrastructure, taking into account the impact of coronavirus (Covid-19), alongside new research on consumers who rely on cash.

  9. Signposting to pensions guidance: our findings

    Research insights Published: 13/07/2016 Last modified: 17/08/2021
    Since April 2015, consumers have had greater choice around how they access their Defined Contribution (DC) pension savings. It is important that consumers looking to access these savings understand the consequences of the decisions they make.

  10. Occasional Paper No. 17: Access to Financial Services in the UK

    Occasional papers Published: 24/05/2016 Last modified: 31/07/2020
    This paper aims to stimulate ideas and foster a culture of access and inclusion throughout retail financial services, that embraces firms, regulators, government and consumer organisations.

  11. Occasional Paper No. 38: Testing retirement communications: Waking up to get wise

    Occasional papers Published: 28/06/2018 Last modified: 28/06/2018
    As part of the Retirement Income Market Study and the Retirement Outcomes Review, the FCA looked into ways in which we could encourage those approaching retirement to engage with the free government guidance available to them and with their pension