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Showing 141 to 150 of 843 search results for Complaints data items.

  1. Aggregate complaints data 2016 H2 [xlsx]

    Data Published: 26/04/2017
    Aggregate sector wide firm complaints data for 2016 H2. Including opened, closed, upheld, speed of closure and redress.

  2. Adviser reporting requirements

    Tasks for regulated firms Published: 12/05/2015 Last modified: 09/02/2023
    The FCA needs information to show that you are complying with the Retail Distribution Review (RDR) rules. Learn how to stay compliant.

  3. Understanding complaints root cause analysis

    Focus areas Published: 15/08/2018 Last modified: 15/08/2018
    We recognise that firms of different size, scale and complexity have different systems for complaints. It is important for complaints root cause analysis (RCA) to distinguish between a symptom and the root cause of a complaint. This hypothetical

  4. IRHP: background to the review

    Consumers Know your rights Published: 26/05/2016 Last modified: 14/12/2021
    Information on why the review was conducted. 

  5. Aggregate complaints data 2014 H2 [xlsx]

    Data Published: 27/03/2015 Last modified: 30/03/2015
    Aggregate sector wide firm complaints data for 2014 H2. Including opened, closed, upheld, speed of closure and redress.

  6. Aggregate complaints data 2015 H2 [xlsx]

    Data Published: 24/03/2016 Last modified: 30/03/2016
    Aggregate sector wide firm complaints data for 2015 H2. Including opened, closed, upheld, speed of closure and redress.

  7. Aggregate complaints data 2016 H1 [xlsx]

    Data Published: 05/10/2016
    Aggregate sector wide firm complaints data for 2016 H1. Including opened, closed, upheld, speed of closure and redress.

  8. Aggregate Complaints Data 2015 H1 [xlsx]

    Data Published: 30/09/2015 Last modified: 30/09/2015
    Aggregate sector wide firm complaints data for 2015 H1. Including opened, closed, upheld, speed of closure and redress.

  9. Aggregate complaints data 2013 H2 [xlsx]

    Data Published: 07/04/2014 Last modified: 09/04/2014
    Aggregate sector wide firm complaints data for 2013 H2. Including opened, closed, upheld, speed of closure and redress.

  10. Complaints data 2016 H1 summary info [pdf]

    Data Published: 06/10/2016
    Latest statistics summary for complaints data for 2016 H1.