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Showing 152 to 161 of 522 search results for Complaints about payment protection insurance.

  1. Payment protection insurance

    Payment Protection Insurance (PPI) was often mis-sold to customers. Find out more about the deadline for PPI complaints, and how to protect yourself from scams.

  2. How to complain

    Consumers Complaints Published: 17/04/2016 Last modified: 20/03/2024
    If you're unhappy with a financial product or service, find out how to complain and when you should get in touch with the Financial Ombudsman Service.

  3. PPI refund scams

    Scams Published: 30/08/2019 Last modified: 19/08/2021
    Find out why you should be wary if you’re called out of the blue and told you’re owed a refund for mis-selling of PPI.

  4. Consumers

    Consumers Last modified: 31/10/2023
    Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.

  5. Payment Protection Insurance (PPI) monthly payouts graph [pdf]

    Data Published: 15/10/2013 Last modified: 04/08/2016
    The graphs show a significant increase in redress paid by the firms following the High Court judgment, in April 2011, in favour of our PPI measures. Since the judgment, all firms should have been dealing with complaint backlogs built up during the

  6. CP16/20: Rules and guidance on payment protection insurance complaints: feedback on CP15/39 and further consultation [pdf]

    Consultation papers Published: 02/08/2016 Last modified: 02/08/2016

  7. FSA - PS10/12 [pdf]

    Policy statements Published: 10/08/2010 Last modified: 30/05/2013
    Policy FSA - PS10/12 - This Policy Statement PS10/12 reports on the further consultation in CP10/6 and final Handbook text.

  8. FSA - FG12/17 [pdf]

    Finalised guidance Published: 13/07/2012 Last modified: 20/10/2014
    This guidance sets out our view of what a PPI customer contact letter (CCL) should contain, and how it should be presented so that it is clear, fair and not misleading. This guidance also sets out our view of how our rules on complaint handling and

  9. Payment Protection Insurance (PPI) reporting form

    Tasks for regulated firms Published: 08/05/2016 Last modified: 09/02/2023
    Find the reporting form to be used by firms that have been requested to provide monthly data on specific PPI management information.

  10. Payment protection insurance research technical report [pdf]

    Consultation papers Published: 30/11/2015 Last modified: 30/11/2015
    This document reports on a quantitative study into PPI commissioned by us, to accompany the separate analytical report of the findings. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints.

  11. Payment protection insurance research analytical report [pdf]

    Consultation papers Published: 26/11/2015 Last modified: 30/11/2015
    This research document reports on the results of a quantitative study into PPI commissioned by us. We have published this alongside CP15/39: Rules and guidance on payment protection insurance complaints.