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Showing 81 to 90 of 1144 search results for Complaints Data 2009.

81. Occasional Paper No. 4: Why has the FCAs market cleanliness statistic for takeover announcements decreased since 2009?

    Occasional papers Published: 10/07/2014 Last modified: 30/11/2021
    This paper investigates the possible explanations for the fall in the statistics in market cleanliness.

82. Complaints handling review findings

    Multi-firm reviews Published: 15/08/2018 Last modified: 15/08/2018
    The findings of our review of how Non-deposit Taking Mortgage Lenders (NDTMLs) and Mortgage Third-Party Administrators (MTPAs) handle complaints.

83. Aggregate complaints data: 2021 H1

    Data Published: 28/10/2021 Last modified: 28/04/2022
    This page focuses on complaints that financial services firms reported to us during the first half (H1) of 2021, between 1 January and 30 June 2021. This includes the latest trends and analysis by product group.

84. Complain about us, the PRA or the Bank of England (the regulators)

    How we operate Published: 04/04/2016 Last modified: 13/03/2024
    Find out how to make a complaint about the regulators and how we investigate complaints.

85. FCA consults on complaints handling improvements

    Press Releases Published: 12/12/2014 Last modified: 07/02/2022
    Financial services firms will no longer be able to use premium rate telephone numbers for customers as part of a series of proposals from the Financial Conduct Authority (FCA) on changes to the rules on complaint handling and post-sale telephone

86. Banking complaints up as total complaints fall by 7%

    Press Releases Published: 30/03/2015 Last modified: 07/02/2022
    Financial services firms received 2,183,540 new complaints (including those related to PPI) between July and December 2014

87. CP16/6: Complaints against the Regulators

    Consultation papers Published: 11/02/2016 Last modified: 11/02/2016
    Under the Financial Services Act 2012 the regulators operate a Complaints Scheme to investigate complaints against them. ... The Complaints Commissioner is responsible for independently reviewing complaints against the regulators in accordance with this

88. FCA performance scorecard - comparison metrics for personal current accounts 2020

    Data Published: 09/01/2020 Last modified: 15/01/2021
    This performance scorecard for 2020 highlights some of the information available on personal current accounts, and can help customers choose their provider.

89. Service standards 2019/20

    Data Published: 24/06/2020 Last modified: 24/06/2020
    The FCA measures its performance using service standards. These are the levels of performance that it aims to meet when carrying out its regulatory functions. This service standards analysis is for 2019/20.

90. Personal data and handling complaints about us

    Last modified: 22/02/2023
    How and why the FCA uses personal data when investigating a complaint someone has made about the organisation.