Several responses asked whether the study’s scope includes advisers beyond those who sell lifetime and RIO mortgages, such as other advisers who help consumers plan for later life. Some also asked whether the whole customer journey is in scope.
We want to look broadly at what shapes consumers’ understanding and influences their decisions, as we said in the Terms of Reference. This includes the whole customer journey, as well as any factor which may influence whether or not consumers take out a lifetime or RIO mortgage. As part of this, we will explore the role of standard mortgage advisers and other financial advisers in meeting consumers’ later life lending needs.
Also, in close alignment with the market study, we are considering policy options as part of the wider Mortgage Rule Review to support the delivery of more holistic advice, to enable consumers to efficiently access the advice and support they may need when making financial decisions on their housing wealth in later life.