CP25/26: Consequential Handbook changes following the proposals in CP25/17

Read CP25/26

Why we are consulting 

In CP25/17, we set out a framework for a new form of support to help consumers better navigate their financial lives. Targeted support would allow firms to provide suggestions to groups of consumers with common characteristics. CP25/17 has closed, and we are grateful to stakeholders for their detailed and constructive feedback.

We are now consulting on additional changes to Handbook rules to ensure that our targeted support proposals work effectively with existing requirements. 

We are proposing changes in 3 areas to:

• Ensure that our proposed targeted support framework interacts effectively with existing rules, such as those relating to pensions choices.
• Refine some of the proposals set out in CP25/17, such as those around commissions and charging.
• Ensure that the proposed new targeted support activity aligns with the wider regulatory framework, such as reporting requirements.

Who this is for

• All firms subject to Conduct of Business sourcebook (COBS) 19 provisions.
• Pensions and investment firms including fund and wealth managers, platforms and self-invested personal pension (SIPP) operators.
• Pension trustees and trust-based pension schemes.
• Banks, building societies and other firms such as friendly or mutual societies.
  Financial advice firms.
• Trade bodies, professional and consultancy firms.
• Groups representing consumers’ interests and those who support consumers with their decision making.

Next steps 

Online response form

Send us your comments by 17 October 2025 using the online form. 

You can also submit your comments by sending them to us:  

• by emailing: [email protected]
• in writing to: Targeted support policy team, Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN 

We aim to publish a policy statement with our final rules on targeted support in December 2025.