Payment protection insurance complaints deadline Progress Report

Policy Statement: PS17/3
02/03/2017
New fee rule comes into effect
31/03/2017
New DISP rules and guidance come into effect
29/08/2017
PPI campaign response update
31/12/2017
PPI complaints deadline Progress Report
24/10/2018
Deadline for consumer complaints
29/08/2019
29/08/2019
Consultation: CP16/20
02/08/2016

This report provides an update on the progress of our consumer communications campaign and supervisory work in support of the 29 August 2019 deadline for payment protection insurance (PPI) complaints.

Show PPI complaints deadline Progress Report (PDF)

In this Progress Report, we cover:

  1. The PPI campaign so far and how consumers are responding to it
  2. Our supervisory work to ensure firms are helpful and accessible to consumers who have decided to act, and are dealing fairly and consistently with them
  3. The actions consumers have taken since the start of the campaign and the outcomes they are getting

We also set out our plans leading up to the 29 August 2019 PPI complaints deadline and beyond.

Next steps

Following the deadline, we will publish our final report in early 2020. It will provide a definitive review of the overall impact of our measures and draw the PPI issue to a close.