On 13 March 2024, Silverbird Global Limited (SGL) entered special administration under the Payment and Electronic Money Institution Insolvency Regulations 2021. Daniel Conway and Geoffrey Rowley of FRP Advisory Trading Limited have been appointed joint special administrators (JSAs).
SGL provides foreign exchange and payment services to corporate clients and is also an Electronic Money Directive (EMD) Agent for The Currency Cloud Limited (TCCL) which can distribute or redeem electronic money (e-money) and provide certain payment services on behalf of an e-money institution. SGL is authorised by the FCA to provide payment services under the Payment Services Regulations 2017 (PSRs).
Direct customers of SGL should contact the JSAs if they believe they are owed money or have any questions.
Email: [email protected]
The JSAs are responsible for managing customer claims and distributing funds back to customers where possible. They will:
- provide a report to creditors within 8 weeks of their appointment which includes details of SGL’s history and the JSAs’ proposals
- gather as much information as possible from creditors and customers of SGL about payments made to, or owed by, SGL
Direct customers of TCCL will be contacted with updates about services relating to their accounts. Any funds remain safeguarded and are not part of the special administration but customers can contact TCCL if they have issues accessing money.
Email: [email protected]
Phone: +44 (0) 203 597 4800
Below we provide more information for customers. You can also contact our consumer helpline.