On 30 May 2023, a special administration order was made by the Court in relation to Monneo Ltd under the Payment and Electronic Money Institution Insolvency Regulations 2021. Daniel Conway, David Hudson and Paul Allen of FRP Advisory have been appointed joint special administrators (JSAs).
Monneo is an authorised payments institution, authorised by the FCA under the Payments Services Regulations 2017.
The Directors of the firm applied to court as they reached the conclusion that the firm was insolvent.
Monneo’s JSAs are responsible for managing claims against the firm and returning funds to customers where possible. Customers should receive more information from them, including details on how to make a claim, within 8 weeks of appointment.
Customers should contact the joint special administrators at FRP Advisory with any concerns. Their website contains frequently asked questions (FAQs) and you can contact them directly by email or telephone:
Being alert to scams
All customers should remain alert to the possibility of fraud.
If you are cold called by someone claiming to be from Monneo, FRP Advisory or the FCA, please end the call and contact them directly using the contact details provided by us.
Find out more about protecting yourself from scams.