Information for customers of unauthorised firm BubbleXT

On 6 October 2020, the FCA published a Warning against BubbleXT, a firm we believe may be providing financial services or products in the UK without our authorisation. 

The FCA has become aware that consumers are still being targeted by scammers who have set up 'recovery rooms' with promises of returning their funds for a small upfront fee. The scams have included false emails claiming that the FCA was sponsoring the recovery schemes.

Consumers should be aware that:

  • the FCA would never propose that consumers should make payments to recover lost funds
  • they can call our consumer contact centre on 0800 111 6768 to establish whether any communications received of this nature actually come from the FCA.

Find out more about recovery room scams and how to be a ScamSmart investor.