FCA, PRA and Bank of England launch Complaints Scheme consultation

The FCA, Prudential Regulation Authority and the Bank of England have today launched a joint consultation on the Financial Regulators’ Complaints Scheme. 

The consultation will ask how the scheme’s language can be improved to make it more accessible to consumers. It also clarifies the policy on making ex-gratia compensatory payments.

The consultation will open immediately for a period of 8 weeks, closing on Monday 14 September. 

The FCA has separately issued its response to the Annual Report of the Office of the Complaints Commissioner.