Inside FCA Podcast: Understanding the Consumer Duty products and services outcome

In the second episode in a series of Inside FCA Podcast interviews on the Consumer Duty, the FCA's Manager of Consumer Policy, Richard Wilson, speaks to Ozge Ibrahim about the detail behind the products and services outcome, which is designed to ensure all products and services for consumers are fit for purpose. Listen to Richard explain the detail behind the outcome, the FCA's expectations — including how firms should test target markets — and the importance of identifying vulnerable customers.

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