Information on FCA staff resource (claims management sector review) - September 2026

Please provide the following recorded information concerning FCA staff resource allocated to its review of the claims management sector announced on 6 May 2026 and the subsequent MS26/2 Claims Management Services Market Study.

For the period from 6 May 2026 to the latest completed internal reporting period available:

The total full-time equivalent (FTE) staff resource recorded as allocated to this work at the latest available reporting date.

Please include staff who spend only part of their working time on this work, reflected proportionately in the FTE figure. I am seeking aggregate staff resource, rather than only the number of employees working exclusively on the project.

The total cumulative staff time recorded against this work since 6 May 2026, where held. Please provide this in whichever unit the FCA ordinarily records it, for example staff hours, staff days, FTE months, or FTE years.
If separately held, the number of individual FCA employees recorded as contributing staff time to this work during the period.

If the FCA records resource allocated specifically to MS26/2 separately from the wider claims management sector review, please provide the FTE resource and cumulative recorded staff time for MS26/2 separately.

I am seeking aggregate information only. I am not requesting the names, identities, grades, or other personal information of FCA staff, nor information supplied to the FCA by regulated firms or other third parties.

If the FCA does not hold an FTE or staff-time figure in precisely the form requested, please provide the closest aggregate recorded measure of staff resource that it does hold, such as a project resourcing figure, staffing allocation, time-recording total, or recorded internal estimate.

The estimated FTE allocations are aggregate figures across some Claims Management Practices Review (CMPR) teams. They are approximate, working-level figures for resources specifically assigned to CMPR or Market Study work, and exclude managers and above, as well as teams whose support is not recorded by project.

The estimated hours recorded under the time code for the project are shown below. The code was created in August, therefore June and July figures only include backdated entries. Figures are approximate, depend on accurate time recording, and exclude teams whose work is not recorded by project.