Reference Case Number: FOI2025/01719
Freedom of Information: Right to know request:
Please provide the number of accounts (measured by REP-CRIM (Annual Financial Crime Data Return)) closed for financial crime reasons in the year 2024-2025.
Customer Relationships Exited due to Financial Crime reasons
Year
2016/2017 45,091
2017/2018 72,699
2018/2019 189,801
2019/2020 229,350
2020/2021 340,133
2021/2022 343,350
2022/2023 317,290
2023/2024 408,218
FCA response:
We can confirm that we hold the requested information, which can be found in the table below.
| Year | Customer Relationships Exited due to Financial Crime reasons |
|---|---|
| 2024/2025 | 453,230 |
The data quoted in the request relates to a previous information request where we provided the number of customer relationships exited due to financial crime reasons for the Retail Bank and Wholesale Bank portfolios. The figure above outlines the updated figure for 2024/25.
The data provided by firms is in response to this specific question. Please provide the number of customer relationships exited for financial crime reasons during the reporting period' on REP-CRIM.
Firms are required to report instances where 'the firm ceased to do business where financial crime was the principal driver behind the decision'. The term ‘Relationships exited’ also covers situations involving criminal behaviour by the customer or client where such behaviour has a financial element, such as benefits fraud.
For further guidance, please click on this link: FCA Handbook - SUP 16 Annex 42B Guidance notes for completion of the Annual Financial Crime Report