Complaints data sortable table: 2016 H2

Complaints data sortable table: 2016 H2

Context A

Complaints data - Context (Provision)

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Abbey Life Assurance Company Limited

The Phoenix group

No

01 July 2016 to 31 December 2016

2.5

4.4

14.3

Accord Mortgages Limited

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

2.6

8.2

ACE European Group Limited

Chubb Group

No

01 July 2016 to 31 December 2016

1.2

Ageas Insurance Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0.4

Ageas Retail Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

9.2

AIB Group (UK) Plc

No Group

No

01 July 2016 to 31 December 2016

1.4

1.6

6.8

Aioi Nissay Dowa Insurance Company of Europe Limited

No Group

No

01 July 2016 to 31 December 2016

22.7

Aldermore Bank Plc

No Group

No

01 July 2016 to 31 December 2016

1.6

11.3

Alliance Trust Savings Limited

Alliance Trust Group

No

01 July 2016 to 31 December 2016

21.6

10

Allianz Insurance Plc

No Group

No

01 July 2016 to 31 December 2016

2

American Express Insurance Services Europe Limited

American Express

No

01 July 2016 to 31 December 2016

8

American Express Services Europe Limited (AESEL)

American Express

No

01 July 2016 to 31 December 2016

1.5

0

Amtrust Europe Limited

AmTrust Group

No

01 July 2016 to 31 December 2016

0.4

Assurant General Insurance Limited

No Group

No

01 July 2016 to 31 December 2016

1.4

Asurion Europe Limited

No Group

No

01 July 2016 to 31 December 2016

5.5

Aviva Insurance Limited

Aviva plc

No

01 July 2016 to 31 December 2016

3.7

Aviva Life Services UK Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0.8

5.9

0.6

1.3

AXA Insurance UK Plc

AXA Group

No

01 July 2016 to 31 December 2016

1.6

AXA PPP Healthcare Limited

AXA Group

No

01 July 2016 to 31 December 2016

7.6

AXA Wealth Limited

AXA Group

No

01 July 2016 to 31 December 2016

2.2

0.7

Bank of Ireland (UK) Plc

Bank of Ireland Group

Yes

01 July 2016 to 31 December 2016

5.8

5.4

Bank of Scotland plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

3.8

0.5

9.2

56

8.7

Barclays Bank Plc

Barclays Group

Yes

01 July 2016 to 31 December 2016

6.9

9.8

140.2

6

Belron UK Limited

No Group

No

01 July 2016 to 31 December 2016

3.2

Benenden Healthcare Society Limited, The

No Group

No

01 July 2016 to 31 December 2016

1.2

Black Horse Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

1115.9

5475.6

Blemain Finance Limited

Together Money Group

No

01 July 2016 to 31 December 2016

42.4

British Gas Services Limited

British Gas Insurance Group

Yes

01 July 2016 to 31 December 2016

9.1

BUPA Insurance Services Limited

BUPA

No

01 July 2016 to 31 December 2016

15.7

Canada Life Limited

No Group

No

01 July 2016 to 31 December 2016

0.8

0.1

3.1

Capital One (Europe) plc

Capital One

No

01 July 2016 to 31 December 2016

1.8

316.4

Car Care Plan Ltd

No Group

No

01 July 2016 to 31 December 2016

0.5

Card Protection Plan Ltd

CPP Group

Yes

01 July 2016 to 31 December 2016

0.8

Carrot Risk Technologies Ltd

No Group

No

01 July 2016 to 31 December 2016

14.9

Cater Allen Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

5

1.4

Charter Court Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

7.1

14.8

Cheltenham & Gloucester Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

2.2

245.3

Cigna Insurance Services (Europe) Limited

No Group

No

01 July 2016 to 31 December 2016

7

CIS General Insurance Limited

Co-op Insurance

No

01 July 2016 to 31 December 2016

6.1

Cofunds Limited

AEGON Group

No

01 July 2016 to 31 December 2016

1.6

0.2

Co-operative Bank Plc, The

No Group

No

01 July 2016 to 31 December 2016

3.5

15.4

120.5

Countrywide Assured Plc

No Group

No

01 July 2016 to 31 December 2016

1.1

1.9

10

Coutts & Company

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

15.1

0.9

0.7

Covea Insurance plc

No Group

Yes

01 July 2016 to 31 December 2016

1.1

Coventry Building Society

No Group

No

01 July 2016 to 31 December 2016

1.1

2.7

Creation Financial Services Limited

BNP Paribas

No

01 July 2016 to 31 December 2016

10.4

51.6

DAS Legal Expenses Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0.3

Devitt Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

6.2

Equiniti Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

10.7

0.4

esure Insurance Limited

No Group

Yes

01 July 2016 to 31 December 2016

1.6

EUI Limited

Admiral Group

No

01 July 2016 to 31 December 2016

2.8

Europa Group Limited

No Group

No

01 July 2016 to 31 December 2016

14.2

Family Assurance Friendly Society Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

1.8

1.6

1.2

Family Equity Plan Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

1.6

0.2

Financial Administration Services Limited

Fidelity Group

No

01 July 2016 to 31 December 2016

6.2

2

Financial Assurance Company Limited

AXA Group

No

01 July 2016 to 31 December 2016

78.1

First Central Insurance Management Limited

No Group

No

01 July 2016 to 31 December 2016

14.3

FirstRand Bank Limited

No Group

No

01 July 2016 to 31 December 2016

3.2

Freeway UK Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

73.7

Friends Life Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

1.5

1.1

2

Gresham Insurance Company Limited

Aviva plc

No

01 July 2016 to 31 December 2016

4.6

Halifax Share Dealing Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

12

1.2

Hargreaves Lansdown Asset Management Limited

Hargreaves Lansdown Group

No

01 July 2016 to 31 December 2016

0.5

0.5

HBOS Investment Fund Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0.6

HCC International Insurance Company Plc

No Group

No

01 July 2016 to 31 December 2016

2

Highway Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

1.4

Hiscox Insurance Company Limited

Hiscox Group

No

01 July 2016 to 31 December 2016

1.6

HSBC Bank Plc

HSBC Group

No

01 July 2016 to 31 December 2016

7.2

6.7

17.3

6.7

2.2

HSBC Trust Company (UK) Ltd

HSBC Group

No

01 July 2016 to 31 December 2016

4

0.8

Ikano Bank

No Group

No

01 July 2016 to 31 December 2016

7.7

63.1

Inspop.com Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0.6

Invesco Fund Managers Limited

Invesco Ltd

No

01 July 2016 to 31 December 2016

2.2

J.P. Morgan Europe Limited

JPMorgan Chase - Group

No

01 July 2016 to 31 December 2016

0.8

Landmark Mortgages Limited

No Group

No

01 July 2016 to 31 December 2016

43.3

Leeds Building Society

Leeds Building Society

No

01 July 2016 to 31 December 2016

1

7.2

9.3

Legal & General Insurance Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

2.8

Legal and General Assurance Society Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0.8

0.8

2.1

Lifestyle Services Group Limited

No Group

No

01 July 2016 to 31 December 2016

0.8

Liverpool Victoria Friendly Society Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

1.1

1

0.9

Liverpool Victoria Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

1.8

Lloyds Bank General Insurance Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

1.7

Lloyds Bank PLC

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

5.2

0.4

7

63.5

78.3

London General Insurance Company Limited

The Warranty Group

No

01 July 2016 to 31 December 2016

0.8

LRUK (RETAIL) LIMITED

No Group

No

01 July 2016 to 31 December 2016

190.6

Markerstudy Limited

No Group

No

01 July 2016 to 31 December 2016

2

Marks & Spencer Financial Services Plc

HSBC Group

No

01 July 2016 to 31 December 2016

4.4

28

MBNA Limited

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

11.9

18.1

Metro Bank PLC

No Group

No

01 July 2016 to 31 December 2016

5.1

3.7

Mortgage Business Plc, The

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

13.9

National Farmers' Union Mutual Insurance Society Limited, The

No Group

Yes

01 July 2016 to 31 December 2016

0.8

2.5

1.7

National Westminster Bank Plc

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

5.9

2.1

6.2

8.5

0.5

Northern Bank Limited

No Group

No

01 July 2016 to 31 December 2016

2.6

2.3

Old Mutual Wealth Life & Pensions Limited

Old Mutual

No

01 July 2016 to 31 December 2016

4

0.9

Old Mutual Wealth Life Assurance Limited

Old Mutual

No

01 July 2016 to 31 December 2016

2.2

3.6

3.2

Old Mutual Wealth Limited

Old Mutual

No

01 July 2016 to 31 December 2016

1.4

OneSavings Bank Plc

No Group

No

01 July 2016 to 31 December 2016

1.9

18.9

75

PA (GI) Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

19.4

Paratus AMC Limited

No Group

No

01 July 2016 to 31 December 2016

12.6

61.8

Pepper (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

42

Phoenix Life Assurance Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

1.4

12.9

0.8

19.6

Phoenix Life Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

1.1

6.8

1

15

Pinnacle Insurance Plc

BNP Paribas

No

01 July 2016 to 31 December 2016

0.3

Premium Choice Ltd

No Group

No

01 July 2016 to 31 December 2016

14.7

Principality Building Society

No Group

No

01 July 2016 to 31 December 2016

0.9

6.4

Prudential Assurance Company Limited, The

Prudential Group

Yes

01 July 2016 to 31 December 2016

2.3

7.8

0.4

5.6

PSA Finance UK Limited

No Group

No

01 July 2016 to 31 December 2016

8.8

RAC Motoring Services

RAC

Yes

01 July 2016 to 31 December 2016

0.9

ReAssure Limited

ReAssure Group

No

01 July 2016 to 31 December 2016

0.8

3.5

2.3

6.2

Royal & Sun Alliance Insurance Plc

RSA Insurance UK

No

01 July 2016 to 31 December 2016

3

Royal Bank of Scotland Plc, The

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

8.8

1.6

7.6

8

0.6

Royal London Mutual Insurance Society Limited, The

Royal London Group

No

01 July 2016 to 31 December 2016

1.1

0.4

1

Sabre Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

1.6

Santander UK Plc

Santander UK - Group

No

01 July 2016 to 31 December 2016

4.4

7.8

25.6

12.3

Scottish Equitable Plc

AEGON Group

No

01 July 2016 to 31 December 2016

1.2

1.6

3.5

Scottish Widows Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

1

0.7

3.8

Scottish Widows Unit Trust Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0.9

Secure Trust Bank Plc

Arbuthnot Banking Group

No

01 July 2016 to 31 December 2016

15.1

13.4

11.4

Shawbrook Bank Limited

No Group

No

01 July 2016 to 31 December 2016

2

19.9

Shop Direct Finance Company Limited

No Group

No

01 July 2016 to 31 December 2016

3.1

Simplyhealth Access

No Group

No

01 July 2016 to 31 December 2016

0.5

Skipton Building Society

Skipton Building Society

No

01 July 2016 to 31 December 2016

1.2

6.3

5.5

40.7

7.4

Society of Lloyd's

Society of Lloyd''s

No

01 July 2016 to 31 December 2016

0.6

St Andrew's Insurance Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

8.2

Standard Life Assurance Limited

Standard Life Group

No

01 July 2016 to 31 December 2016

0.3

17.2

0.5

0.8

Stonebridge International Insurance Ltd

AEGON Group

No

01 July 2016 to 31 December 2016

0.2

Sun Life Assurance Company of Canada (U.K.) Limited

No Group

No

01 July 2016 to 31 December 2016

0.8

4.7

11.1

Telefonica Insurance S.A.

No Group

No

01 July 2016 to 31 December 2016

6.6

Tesco Underwriting Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

1.4

Towergate Underwriting Group Limited

No Group

No

01 July 2016 to 31 December 2016

1

TSB Bank plc

TSB Bank plc

No

01 July 2016 to 31 December 2016

3.6

9.2

U K Insurance Limited

Direct Line Group

No

01 July 2016 to 31 December 2016

4

Ulster Bank Ltd

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

2.4

7

9.2

0.8

Vanquis Bank Limited

Provident Financial Group

No

01 July 2016 to 31 December 2016

8.5

Virgin Money plc

No Group

No

01 July 2016 to 31 December 2016

1.7

3.6

Warranty Direct Ltd

BNP Paribas

No

01 July 2016 to 31 December 2016

16.4

Welcome Financial Services Limited

Cattles Ltd

No

01 July 2016 to 31 December 2016

4

5.9

4.6

Woolwich Plan Managers Limited

Barclays Group

Yes

01 July 2016 to 31 December 2016

23.6

Xbridge Limited

No Group

No

01 July 2016 to 31 December 2016

1.6

Yorkshire Building Society

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

1.6

13.5

Zenith Insurance Management UK Limited

No Group

No

01 July 2016 to 31 December 2016

1.8

Zenith Marque Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

3.7

Zurich Assurance Ltd

Zurich Group

No

01 July 2016 to 31 December 2016

1.8

0.8

6

Zurich Insurance PLC

Zurich Group

No

01 July 2016 to 31 December 2016

4.6

Context B

Complaints data - Context (Intermediation)

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Able Insurance Services Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

3.87

Ambant Underwriting Services Limited

No Group

No

01 July 2016 to 31 December 2016

44.2

Arnold Clark Automobiles Limited

No Group

No

01 July 2016 to 31 December 2016

32.3

Aviva UK Digital Limited

Aviva Group

No

01 July 2016 to 31 December 2016

0.6

Bank of Ireland (UK) Plc

Bank of Ireland Group

Yes

01 July 2016 to 31 December 2016

5220.7

Barclays Bank Plc

Barclays Group

Yes

01 July 2016 to 31 December 2016

9.2

BDML Connect Limited

No Group

No

01 July 2016 to 31 December 2016

40.6

BISL Limited

BGL Group

No

01 July 2016 to 31 December 2016

9.4

Brightside Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

21.7

Carole Nash Insurance Consultants Ltd

Groupama Group

No

01 July 2016 to 31 December 2016

8.6

Complete Cover Group Ltd

No Group

No

01 July 2016 to 31 December 2016

18.2

Connells Limited

Skipton Building Society

No

01 July 2016 to 31 December 2016

18.1

6.4

Coutts & Company

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

45.5

7.4

Coventry Building Society

No Group

No

01 July 2016 to 31 December 2016

65.1

Eldon Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

3.7

Firstplus Financial Group Plc

Barclays Group

No

01 July 2016 to 31 December 2016

1.6

7.9

Hastings Insurance Services Limited

Hastings Group

No

01 July 2016 to 31 December 2016

15.4

Hyperformance Ltd

No Group

No

01 July 2016 to 31 December 2016

28.7

IGO4 Limited

No Group

No

01 July 2016 to 31 December 2016

34

Inspop.com Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0.8

Insurance Factory Ltd

No Group

No

01 July 2016 to 31 December 2016

16.3

Legal & General Partnership Services Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

89.3

M & G Securities Limited

Prudential Group

No

01 July 2016 to 31 December 2016

1.5

Northern Bank Limited

No Group

No

01 July 2016 to 31 December 2016

66.7

1839.3

29.2

Principality Building Society

No Group

No

01 July 2016 to 31 December 2016

345.6

Sesame Limited

Aviva plc

No

01 July 2016 to 31 December 2016

2.3

7.1

SquareTrade Limited

No Group

No

01 July 2016 to 31 December 2016

8.9

Staysure.Co.UK.Limited

No Group

No

01 July 2016 to 31 December 2016

4.5

Swinton Group Ltd

Swinton Group Limited

No

01 July 2016 to 31 December 2016

27.4

TSB Bank plc

TSB Bank plc

No

01 July 2016 to 31 December 2016

2.2

Ultimate Insurance Solutions Limited

No Group

No

01 July 2016 to 31 December 2016

28.1

Vitality Corporate Services Limited

No Group

Yes

01 July 2016 to 31 December 2016

390.3

Yorkshire Building Society

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

409.1

Open

Complaints data - Open

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Abbey Life Assurance Company Limited

The Phoenix group

No

01 July 2016 to 31 December 2016

0

1381

0

652

404

2437

Able Insurance Services Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0

0

0

631

0

631

Accord Mortgages Limited

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

18

0

789

158

0

965

ACE European Group Limited

Chubb Group

No

01 July 2016 to 31 December 2016

0

0

0

3789

0

3789

Acm Ulr Limited

BGL Group

No

01 July 2016 to 31 December 2016

0

0

0

1530

0

1530

Acromas Insurance Company Limited

No Group

No

01 February 2016 to 31 July 2016

0

0

0

2990

0

2990

Ageas Insurance Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0

0

0

1573

0

1573

Ageas Retail Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0

0

0

11291

0

11291

AIB Group (UK) Plc

No Group

No

01 July 2016 to 31 December 2016

1052

0

33

978

2

2065

AIG Europe Limited

AIG Europe Ltd

Yes

01 June 2016 to 30 November 2016

0

0

0

958

0

958

Aioi Nissay Dowa Insurance Company of Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

4180

0

4180

Aldermore Bank Plc

No Group

No

01 July 2016 to 31 December 2016

390

0

367

0

0

757

Alliance Trust Savings Limited

Alliance Trust Group

No

01 July 2016 to 31 December 2016

0

289

0

0

809

1098

Allianz Insurance Plc

No Group

No

01 July 2016 to 31 December 2016

0

0

0

14982

0

14982

Ambant Underwriting Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2841

0

2841

American Express Insurance Services Europe Limited

American Express

No

01 July 2016 to 31 December 2016

0

0

0

2025

0

2025

American Express Services Europe Limited (AESEL)

American Express

No

01 July 2016 to 31 December 2016

2437

0

0

29

0

2466

Amtrust Europe Limited

AmTrust Group

No

01 July 2016 to 31 December 2016

0

0

0

561

0

561

Animal Friends Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1703

0

1703

Arnold Clark Automobiles Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

581

0

581

Assurant General Insurance Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

10549

0

10549

Asurion Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

5575

0

5575

Automobile Association Insurance Services Limited

AAIS

No

01 February 2016 to 31 July 2016

0

0

0

14116

0

14116

Autonet Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1701

0

1701

Aviva Insurance Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0

0

0

64112

0

64112

Aviva Life Services UK Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0

3107

531

1597

1115

6350

Aviva UK Digital Limited

Aviva Group

No

01 July 2016 to 31 December 2016

0

0

0

587

0

587

AXA Insurance UK Plc

AXA Group

No

01 July 2016 to 31 December 2016

0

0

0

11820

0

11820

AXA PPP Healthcare Limited

AXA Grouo

No

01 July 2016 to 31 December 2016

0

0

0

8544

0

8544

AXA Wealth Limited

AXA Group

No

01 July 2016 to 31 December 2016

0

82

0

592

3

677

Bank of Ireland (UK) Plc

Bank of Ireland Group

Yes

01 July 2016 to 31 December 2016

15523

0

903

2271

18

18715

Bank of Scotland plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

134296

55

21776

109288

1822

267237

Barclays Bank Plc

Barclays Group

Yes

01 July 2016 to 31 December 2016

263781

210

8861

160650

4735

438237

BDML Connect Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

670

0

670

Be Wiser Insurance Services Ltd

No Group

No

01 June 2016 to 30 November 2016

0

0

0

664

0

664

Belron UK Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

763

0

763

Benenden Healthcare Society Limited , The

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1042

0

1042

BISL Limited

BGL Group

No

01 July 2016 to 31 December 2016

0

0

0

14310

0

14310

Black Horse Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

366

4605

0

4971

Blemain Finance Limited

Together Money Group

No

01 July 2016 to 31 December 2016

0

0

781

27

0

808

Bradford & Bingley Plc

UKAR Group

No

01 April 2016 to 30 September 2016

4

180

412

2544

37

3177

Brightside Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1445

0

1445

British Gas Services Limited

British Gas Insurance Group

Yes

01 July 2016 to 31 December 2016

0

0

0

75008

0

75008

BUPA Insurance Services Limited

BUPA

No

01 July 2016 to 31 December 2016

0

0

0

24545

0

24545

Call Assist Ltd

No Group

No

01 May 2016 to 31 October 2016

0

0

0

1079

0

1079

Canada Life Limited

No Group

No

01 July 2016 to 31 December 2016

0

423

0

232

128

783

Canada Square Operations Limited

Citibank Europe

No

01 July 2016 to 31 December 2016

150

0

27

21290

0

21467

Capital One (Europe) plc

Capital One

No

01 July 2016 to 31 December 2016

5254

0

0

53769

0

59023

Car Care Plan Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

654

0

654

Card Protection Plan Ltd

CPP Group

Yes

01 July 2016 to 31 December 2016

0

0

0

974

0

974

Carole Nash Insurance Consultants Ltd

Groupama Group

No

01 July 2016 to 31 December 2016

0

0

0

1088

0

1088

Carphone Warehouse Ltd , The

Dixons Carphone Group

No

01 May 2016 to 31 October 2016

0

0

0

2219

0

2219

Carrot Risk Technologies Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

547

0

547

Cater Allen Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

607

0

0

0

2

609

Charter Court Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

671

0

393

0

0

1064

Cheltenham & Gloucester Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

19

0

0

7037

0

7056

Cigna Insurance Services (Europe) Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2434

0

2434

CIS General Insurance Limited

Co-op Insurance

No

01 July 2016 to 31 December 2016

0

0

0

8629

0

8629

Clydesdale Bank Plc

No Group

Yes

01 April 2016 to 30 September 2016

10712

49

1212

24775

80

36828

Cofunds Limited

AEGON Group

No

01 July 2016 to 31 December 2016

0

110

0

0

447

557

Collinson Insurance Services Limited

No Group

No

01 May 2016 to 31 October 2016

0

0

0

507

0

507

Complete Cover Group Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

606

0

606

Connells Limited

Skipton Building Society

No

01 July 2016 to 31 December 2016

0

0

461

162

0

623

Co-operative Bank Plc , The

No Group

No

01 July 2016 to 31 December 2016

18783

7

2138

4288

63

25279

Countrywide Assured Plc

No Group

No

01 July 2016 to 31 December 2016

0

169

0

286

319

774

Coutts & Company

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

3668

3

67

30

100

3868

Covea Insurance plc

No Group

Yes

01 July 2016 to 31 December 2016

0

0

0

2263

0

2263

Coventry Building Society

No Group

No

01 July 2016 to 31 December 2016

2224

0

560

1031

13

3828

Creation Financial Services Limited

BNP Paribas

No

01 July 2016 to 31 December 2016

3231

0

0

1663

0

4894

DAS Legal Expenses Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2032

0

2032

Devitt Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

681

0

681

Domestic & General Insurance Plc

No Group

No

01 April 2016 to 30 September 2016

0

0

0

12712

0

12712

Elderbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

2327

0

0

2327

Eldon Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

743

0

743

Endsleigh Insurance Services Ltd

Zurich Group

No

02 January 2016 to 01 July 2016

0

0

0

955

0

955

Equiniti Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

57

0

0

1997

2054

esure Insurance Limited

No Group

Yes

01 July 2016 to 31 December 2016

0

0

0

9051

0

9051

EUI Limited

Admiral Group

No

01 July 2016 to 31 December 2016

0

0

0

20399

0

20399

Europa Group Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

5027

0

5027

Express Gifts Ltd

No Group

No

01 April 2016 to 30 September 2016

5178

0

0

1935

0

7113

Family Assurance Friendly Society Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

0

20

0

269

359

648

Family Equity Plan Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

876

0

0

0

233

1109

Financial Administration Services Limited

Fidelity Group

No

01 July 2016 to 31 December 2016

0

252

0

0

1559

1811

Financial Assurance Company Limited

AXA Group

No

01 July 2016 to 31 December 2016

0

0

0

22029

0

22029

First Central Insurance Management Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

5272

0

5272

Firstplus Financial Group Plc

Barclays Group

No

01 July 2016 to 31 December 2016

1

0

73

1010

0

1084

FirstRand Bank Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

635

0

635

Freemans Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

719

0

0

631

0

1350

Freeway UK Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

615

0

615

Fresh Insurance Services Group Ltd

No Group

No

01 February 2016 to 31 July 2016

2

0

0

668

0

670

Friends Life Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0

5762

0

2089

2253

10104

Grattan Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

934

0

0

593

0

1527

Gresham Insurance Company Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0

0

0

2359

0

2359

Halifax Investment Services Ltd

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

0

911

911

Halifax Share Dealing Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

44

0

0

1391

1435

Hargreaves Lansdown Asset Management Limited

Hargreaves Lansdown Group

No

01 July 2016 to 31 December 2016

0

135

0

0

888

1023

Hastings Insurance Services Limited

Hastings Group

No

01 July 2016 to 31 December 2016

0

0

0

17879

0

17879

HBOS Investment Fund Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

0

620

620

HCC International Insurance Company Plc

No Group

No

01 July 2016 to 31 December 2016

0

0

0

544

0

544

Heath Lambert Limited

Arthur J. Gallagher (UK) Ltd

No

01 July 2016 to 31 December 2016

0

0

0

541

0

541

Highway Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0

0

0

726

0

726

Hiscox Insurance Company Limited

Hiscox Group

No

01 July 2016 to 31 December 2016

0

0

0

521

0

521

Home Retail Group Insurance Services Limited

J Sainsbury plc

No

04 March 2016 to 03 September 2016

0

0

0

2878

0

2878

Homeserve Membership Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

2665

0

2665

HSBC Bank Plc

HSBC Group

No

01 July 2016 to 31 December 2016

163473

76

14090

45712

1668

225019

HSBC Trust Company (UK) Ltd

HSBC Group

No

01 July 2016 to 31 December 2016

0

14

0

0

596

610

Hyperformance Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

701

0

701

IGO4 Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2881

0

2881

Ikano Bank AB (publ)

No Group

No

01 July 2016 to 31 December 2016

6359

0

0

218

0

6577

Inspop.com Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

1

0

0

681

0

682

Insurance Factory Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2900

0

2900

Invesco Fund Managers Limited

Invesco Ltd

No

01 July 2016 to 31 December 2016

0

0

0

0

810

810

J D Williams & Company Limited

No Group

No

01 March 2016 to 31 August 2016

0

0

0

6106

0

6106

J.P. Morgan Europe Limited

JPMorgan Chase - Group

No

01 July 2016 to 31 December 2016

1694

0

0

0

0

1694

Kensington Mortgage Company Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

1464

0

0

1464

Landmark Mortgages Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

3420

1045

11

4476

Leeds Building Society

Leeds Building Society

No

01 July 2016 to 31 December 2016

844

0

1089

316

11

2260

Legal & General Insurance Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0

0

0

5020

0

5020

Legal & General Partnership Services Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0

0

673

288

0

961

Legal and General Assurance Society Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0

1020

0

2832

790

4642

Lifestyle Services Group Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

513

0

513

Liverpool Victoria Friendly Society Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0

162

0

1083

98

1343

Liverpool Victoria Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0

0

0

8302

0

8302

Lloyds Bank General Insurance Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

4139

0

4139

Lloyds Bank PLC

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

151567

168

5500

138391

1522

297148

Loans.co.uk Ltd

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

2

0

0

505

0

507

London General Insurance Company Limited

The Warranty Group

No

01 July 2016 to 31 December 2016

0

0

0

3750

0

3750

LRUK (RETAIL) LIMITED

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1297

0

1297

M & G Securities Limited

Prudential Group

No

01 July 2016 to 31 December 2016

0

0

0

0

717

717

Markerstudy Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

786

0

786

Marks & Spencer Financial Services Plc

HSBC Group

No

01 July 2016 to 31 December 2016

14798

0

0

13445

0

28243

MBNA Limited

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

30157

0

0

72095

0

102252

Metro Bank PLC

No Group

No

01 July 2016 to 31 December 2016

4420

0

46

0

0

4466

Mortgage Business Plc , The

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

634

0

0

634

Mortgage Express

UKAR Group

No

01 April 2016 to 30 September 2016

0

0

2475

532

0

3007

Mortgage Works (UK) Plc , The

Nationwide Building Society

No

01 April 2016 to 30 September 2016

0

0

836

0

0

836

Motorfile Ltd

Experian Ltd

No

01 April 2016 to 30 September 2016

0

0

0

2695

0

2695

National Farmers' Union Mutual Insurance Society Limited , The

No Group

Yes

01 July 2016 to 31 December 2016

0

102

0

4294

120

4516

National House-Building Council

No Group

No

01 April 2016 to 30 September 2016

0

0

0

931

0

931

National Westminster Bank Plc

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

133007

56

4699

36369

397

174528

Nationwide Building Society

Nationwide Building Society

No

05 April 2016 to 04 October 2016

22757

325

6166

12798

142

42188

NCI Vehicle Rescue Plc

No Group

No

01 April 2016 to 30 September 2016

0

0

0

612

0

612

Northern Bank Limited

No Group

No

01 July 2016 to 31 December 2016

2078

1

59

618

13

2769

NRAM Limited

UKAR Group

No

01 April 2016 to 30 September 2016

0

26

1480

5740

0

7246

Old Mutual Wealth Life & Pensions Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0

552

0

0

24

576

Old Mutual Wealth Life Assurance Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0

227

0

261

169

657

Old Mutual Wealth Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0

0

0

0

509

509

OneSavings Bank Plc

No Group

No

01 July 2016 to 31 December 2016

482

0

418

24

0

924

PA (GI) Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0

0

0

2441

0

2441

Paragon Finance PLC

No Group

No

01 April 2016 to 30 September 2016

0

0

353

514

0

867

Paratus AMC Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

320

419

0

739

Pepper (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

1765

0

0

1765

Phoenix Life Assurance Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0

976

5

272

442

1695

Phoenix Life Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0

1564

6

1168

1388

4126

Pinnacle Insurance Plc

BNP Paribas

No

01 July 2016 to 31 December 2016

0

0

0

2264

0

2264

Post Office Management Services Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

603

0

603

Premium Choice Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

732

0

732

Principality Building Society

No Group

No

01 July 2016 to 31 December 2016

546

0

477

281

7

1311

Prudential Assurance Company Limited , The

Prudential Group

Yes

01 July 2016 to 31 December 2016

0

7993

97

881

4963

13934

PSA Finance UK Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1373

0

1373

Qmetric Group Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

535

0

535

R. Raphael & Sons Plc

No Group

No

01 March 2016 to 31 August 2016

15348

0

0

0

0

15348

RAC Motoring Services

RAC

Yes

01 July 2016 to 31 December 2016

0

0

0

6178

0

6178

ReAssure Limited

ReAssure Group

No

01 July 2016 to 31 December 2016

0

1192

9

826

511

2538

Royal & Sun Alliance Insurance Plc

RSA Insurance UK

No

01 July 2016 to 31 December 2016

0

0

0

15763

0

15763

Royal Bank of Scotland Plc , The

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

47058

24

2507

23857

158

73604

Royal London Mutual Insurance Society Limited , The

Royal London Group

No

01 July 2016 to 31 December 2016

0

3016

0

2152

1150

6318

Sabre Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

531

0

531

Saga Services Limited

Acromas

No

01 February 2016 to 31 July 2016

0

0

0

1910

0

1910

Sainsbury's Bank Plc

J Sainsbury plc

No

01 March 2016 to 31 August 2016

1115

0

3

0

0

1118

Santander Cards UK Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

647

0

0

43231

0

43878

Santander UK Plc

Santander UK - Group

No

01 July 2016 to 31 December 2016

115286

67

9755

22279

4009

151396

Scottish Equitable Plc

AEGON Group

No

01 July 2016 to 31 December 2016

0

2253

0

614

105

2972

Scottish Widows Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

3670

0

996

1596

6262

Scottish Widows Unit Trust Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

0

600

600

Secure Trust Bank Plc

Arbuthnot Banking Group

No

01 July 2016 to 31 December 2016

415

0

268

36

0

719

Sesame Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0

95

63

207

231

596

Shawbrook Bank Limited

No Group

No

01 July 2016 to 31 December 2016

217

0

328

0

0

545

Shop Direct Finance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

6474

0

6474

Simplyhealth Access

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1186

0

1186

Skipton Building Society

Skipton Building Society

No

01 July 2016 to 31 December 2016

1101

6

683

687

79

2556

Society of Lloyd's

Society of Lloyd''s

No

01 July 2016 to 31 December 2016

0

0

0

9828

0

9828

SquareTrade Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2858

0

2858

St Andrew's Insurance Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

4156

0

4156

Standard Life Assurance Limited

Standard Life Group

No

01 July 2016 to 31 December 2016

0

1284

18

61

389

1752

State Bank of India

No Group

No

01 April 2016 to 30 September 2016

623

0

0

0

0

623

Staysure.Co.UK.Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

973

0

973

Stonebridge International Insurance Ltd

AEGON Group

No

01 July 2016 to 31 December 2016

0

0

0

1114

0

1114

Sun Life Assurance Company of Canada (U.K.) Limited

No Group

No

01 July 2016 to 31 December 2016

0

453

0

515

354

1322

Supercover Insurance Ltd

Marketstudy Group

No

01 June 2016 to 30 November 2016

0

0

0

629

0

629

Swinton Group Ltd

Swinton Group Limited

No

01 July 2016 to 31 December 2016

0

0

0

35597

1

35598

TD Direct Investing (Europe) Limited

No Group

No

01 May 2016 to 31 October 2016

0

0

0

0

745

745

Telefonica Insurance S.A.

No Group

No

01 July 2016 to 31 December 2016

0

0

0

6746

0

6746

Tesco Personal Finance PLC

No Group

No

01 March 2016 to 31 August 2016

5953

0

134

16389

0

22476

Tesco Underwriting Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0

0

0

1585

0

1585

Towergate Underwriting Group Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1632

0

1632

TSB Bank plc

TSB Bank plc

No

01 July 2016 to 31 December 2016

29361

0

2260

165

0

31786

U K Insurance Limited

Direct Line Group

No

01 July 2016 to 31 December 2016

0

0

0

62310

0

62310

UK General Insurance Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

1714

0

1714

Ulster Bank Ltd

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

2523

0

181

1080

10

3794

Ultimate Insurance Solutions Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

858

0

858

Vanquis Bank Limited

Provident Financial Group

No

01 July 2016 to 31 December 2016

13311

0

0

0

0

13311

Virgin Money plc

No Group

No

01 July 2016 to 31 December 2016

4407

0

858

0

0

5265

Vitality Corporate Services Limited

No Group

Yes

01 July 2016 to 31 December 2016

0

0

0

3974

0

3974

Volkswagen Financial Services (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

505

0

505

Warranty Direct Ltd

BNP Paribas

No

01 July 2016 to 31 December 2016

0

0

0

560

0

560

Welcome Financial Services Limited

Cattles Ltd

No

01 July 2016 to 31 December 2016

169

0

149

3379

0

3697

West Bromwich Building Society

No Group

No

01 April 2016 to 30 September 2016

514

12

253

252

12

1043

Woolwich Plan Managers Limited

Barclays Group

Yes

01 July 2016 to 31 December 2016

0

0

0

0

1297

1297

Xbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

668

0

668

Yorkshire Building Society

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

4725

0

2126

3304

158

10313

Zenith Insurance Management UK Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1115

0

1115

Zenith Marque Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

885

0

885

Zurich Assurance Ltd

Zurich Group

No

01 July 2016 to 31 December 2016

0

1736

8

1689

1037

4470

Zurich Insurance PLC

Zurich Group

No

01 July 2016 to 31 December 2016

0

0

0

2276

0

2276

Closed

Complaints data - Closed

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Bank of Scotland plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

135077

54

22124

94865

1830

253950

HSBC Bank Plc

HSBC Group

No

01 July 2016 to 31 December 2016

163120

174

14034

63901

2601

243830

Santander UK Plc

Santander UK - Group

No

01 July 2016 to 31 December 2016

114846

68

10475

18521

4562

148472

Barclays Bank Plc

Barclays Group

Yes

01 July 2016 to 31 December 2016

267615

197

8865

153087

5137

434901

Nationwide Building Society

Nationwide Building Society

No

05 April 2016 to 04 October 2016

21640

329

5808

9397

156

37330

Lloyds Bank PLC

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

151635

165

5439

126994

1551

285784

National Westminster Bank Plc

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

132786

70

4528

38082

396

175862

Landmark Mortgages Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

4285

4082

28

8395

Royal Bank of Scotland Plc, The

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

47504

19

2481

24314

166

74484

Mortgage Express

UKAR Group

No

01 April 2016 to 30 September 2016

0

0

2471

514

0

2985

TSB Bank plc

TSB Bank plc

No

01 July 2016 to 31 December 2016

29417

0

2230

164

0

31811

Yorkshire Building Society

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

4808

1

2187

3275

180

10451

Co-operative Bank Plc, The

No Group

No

01 July 2016 to 31 December 2016

18580

3

2064

4230

53

24930

Elderbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

1849

0

0

1849

Pepper (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

1797

0

0

1797

Kensington Mortgage Company Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

1318

0

0

1318

Clydesdale Bank Plc

No Group

Yes

01 April 2016 to 30 September 2016

11210

61

1286

20551

93

33201

NRAM Limited

UKAR Group

No

01 April 2016 to 30 September 2016

0

9

1127

3196

0

4332

Leeds Building Society

Leeds Building Society

No

01 July 2016 to 31 December 2016

835

0

1089

348

9

2281

Bank of Ireland (UK) Plc

Bank of Ireland Group

Yes

01 July 2016 to 31 December 2016

16485

0

964

2562

22

20033

Blemain Finance Limited

Together Money Group

No

01 July 2016 to 31 December 2016

0

0

895

2

0

897

Virgin Money plc

No Group

No

01 July 2016 to 31 December 2016

4277

0

855

0

0

5132

Mortgage Works (UK) Plc, The

Nationwide Building Society

No

01 April 2016 to 30 September 2016

0

0

812

0

0

812

Accord Mortgages Limited

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

20

0

786

159

0

965

Legal & General Partnership Services Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0

0

774

304

0

1078

Skipton Building Society

Skipton Building Society

No

01 July 2016 to 31 December 2016

1164

3

672

685

56

2580

Mortgage Business Plc , The

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

654

0

0

654

Freeway UK Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

615

0

615

Coventry Building Society

No Group

No

01 July 2016 to 31 December 2016

2247

0

572

991

10

3820

Aviva Life Services UK Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0

3206

563

1690

1195

6654

Principality Building Society

No Group

No

01 July 2016 to 31 December 2016

545

0

479

279

7

1310

Connells Limited

Skipton Building Society

No

01 July 2016 to 31 December 2016

0

0

471

157

0

628

Charter Court Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

624

0

415

0

0

1039

OneSavings Bank Plc

No Group

No

01 July 2016 to 31 December 2016

479

0

411

24

0

914

Paragon Finance PLC

No Group

No

01 April 2016 to 30 September 2016

0

0

397

482

0

879

Bradford & Bingley Plc

UKAR Group

No

01 April 2016 to 30 September 2016

2

206

373

2564

39

3184

Aldermore Bank Plc

No Group

No

01 July 2016 to 31 December 2016

416

0

360

0

0

776

Black Horse Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

353

4855

0

5208

Paratus AMC Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

314

422

0

736

Shawbrook Bank Limited

No Group

No

01 July 2016 to 31 December 2016

217

0

312

0

0

529

Secure Trust Bank Plc

Arbuthnot Banking Group

No

01 July 2016 to 31 December 2016

441

0

285

49

0

775

West Bromwich Building Society

No Group

No

01 April 2016 to 30 September 2016

511

12

265

268

10

1066

Ulster Bank Ltd

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

2596

0

184

1162

10

3952

Welcome Financial Services Limited

Cattles Ltd

No

01 July 2016 to 31 December 2016

197

0

163

4361

0

4721

Cheltenham & Gloucester Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

19

0

144

4870

0

5033

Tesco Personal Finance PLC

No Group

No

01 March 2016 to 31 August 2016

6240

0

143

16501

0

22884

Prudential Assurance Company Limited , The

Prudential Group

Yes

01 July 2016 to 31 December 2016

0

7380

95

880

4988

13343

Coutts & Company

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

3574

4

74

28

102

3782

Firstplus Financial Group Plc

Barclays Group

No

01 July 2016 to 31 December 2016

2

0

73

1100

0

1175

Northern Bank Limited

No Group

No

01 July 2016 to 31 December 2016

2149

1

69

607

13

2839

Sesame Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0

112

61

201

260

634

Metro Bank PLC

No Group

No

01 July 2016 to 31 December 2016

4444

0

49

0

0

4493

AIB Group (UK) Plc

No Group

No

01 July 2016 to 31 December 2016

1078

0

41

998

3

2120

Canada Square Operations Limited

Citibank Europe

No

01 July 2016 to 31 December 2016

152

0

26

21415

0

21593

Standard Life Assurance Limited

Standard Life Group

No

01 July 2016 to 31 December 2016

0

1231

20

66

366

1683

ReAssure Limited

ReAssure Group

No

01 July 2016 to 31 December 2016

0

1250

10

893

551

2704

Zurich Assurance Ltd

Zurich Group

No

01 July 2016 to 31 December 2016

0

1796

9

1760

1086

4651

Phoenix Life Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0

1574

8

1342

1408

4332

Phoenix Life Assurance Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0

1017

6

336

433

1792

Sainsbury's Bank Plc

J Sainsbury plc

No

01 March 2016 to 31 August 2016

1095

0

4

0

0

1099

Friends Life Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0

6773

1

2689

2600

12063

Woolwich Plan Managers Limited

Barclays Group

Yes

01 July 2016 to 31 December 2016

0

1

1

0

1165

1167

Abbey Life Assurance Company Limited

The Phoenix group

No

01 July 2016 to 31 December 2016

0

1413

0

684

459

2556

Able Insurance Services Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0

0

0

627

0

627

ACE European Group Limited

Chubb Group

No

01 July 2016 to 31 December 2016

0

0

0

3894

0

3894

Acm Ulr Limited

BGL Group

No

01 July 2016 to 31 December 2016

0

0

0

1392

0

1392

Acromas Insurnance Copany Limited

No Group

No

01 February 2016 to 31 July 2016

0

0

0

3141

0

3141

Ageas Insurance Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0

0

0

1612

0

1612

Ageas Retail Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0

0

0

11230

0

11230

AIG Europe Limited

AIG Europe Ltd

Yes

01 June 2016 to 30 November 2016

0

0

0

939

0

939

Aioi Nissay Dowa Insurance Company of Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

3954

0

3954

Alliance Trust Savings Limited

Alliance Trust Group

No

01 July 2016 to 31 December 2016

0

188

0

0

492

680

Allianz Insurance Plc

No Group

No

01 July 2016 to 31 December 2016

0

0

0

14814

0

14814

Ambant Underwriting Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2800

0

2800

American Express Insurance Services Europe Limited

American Express

No

01 July 2016 to 31 December 2016

0

0

0

2163

0

2163

American Express Services Europe Limited (AESEL)

American Express

No

01 July 2016 to 31 December 2016

2542

0

0

29

0

2571

Amtrust Europe Limited

AmTrust Group

No

01 July 2016 to 31 December 2016

0

0

0

543

0

543

Animal Friends Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1415

0

1415

Arnold Clark Automobiles Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

574

0

574

Assurant General Insurance Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

10451

0

10451

Asurion Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

4522

0

4522

Automobile Association Insurance Services Limited

AAIS

No

01 February 2016 to 31 July 2016

0

0

0

13260

0

13260

Autonet Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1714

0

1714

Aviva Insurance Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0

0

0

63339

0

63339

Aviva UK Digital Limited

Aviva Group

No

01 July 2016 to 31 December 2016

0

0

0

566

0

566

AXA Insurance UK Plc

AXA Group

No

01 July 2016 to 31 December 2016

0

0

0

11774

0

11774

AXA PPP Healthcare Limited

AXA Group

No

01 July 2016 to 31 December 2016

0

0

0

8280

0

8280

AXA Wealth Limited

AXA Group

No

01 July 2016 to 31 December 2016

0

74

0

593

3

670

BDML Connect Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

708

0

708

Be Wiser Insurance Services Ltd

No Group

No

01 June 2016 to 30 November 2016

0

0

0

655

0

655

Belron UK Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

660

0

660

Benenden Healthcare Society Limited, The

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1080

0

1080

BISL Limited

BGL Group

No

01 July 2016 to 31 December 2016

0

0

0

14072

0

14072

Brightside Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1432

0

1432

British Gas Services Limited

British Gas Insurance Group

Yes

01 July 2016 to 31 December 2016

0

0

0

61313

0

61313

BUPA Insurance Services Limited

BUPA

No

01 July 2016 to 31 December 2016

0

0

0

25022

0

25022

Call Assist Ltd

No Group

No

01 May 2016 to 31 October 2016

0

0

0

1091

0

1091

Canada Life Limited

No Group

No

01 July 2016 to 31 December 2016

0

421

0

234

131

786

Capital One (Europe) plc

Capital One

No

01 July 2016 to 31 December 2016

5469

0

0

57494

0

62963

Car Care Plan Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

654

0

654

Card Protection Plan Ltd

CPP Group

Yes

01 July 2016 to 31 December 2016

0

0

0

1174

0

1174

Carole Nash Insurance Consultants Ltd

Groupama Group

No

01 July 2016 to 31 December 2016

0

0

0

1257

0

1257

Carphone Warehouse Ltd , The

Dixons Carphone Group

No

01 May 2016 to 31 October 2016

0

0

0

2523

0

2523

Carrot Risk Technologies Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

549

0

549

Cater Allen Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

597

0

0

0

2

599

Cigna Insurance Services (Europe) Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2286

0

2286

CIS General Insurance Limited

Co-op Insurance

No

01 July 2016 to 31 December 2016

0

0

0

8557

0

8557

Cofunds Limited

AEGON Group

No

01 July 2016 to 31 December 2016

0

110

0

0

461

571

Collinson Insurance Services Limited

No Group

No

01 May 2016 to 31 October 2016

0

0

0

507

0

507

Complete Cover Group Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

584

0

584

Countrywide Assured Plc

No Group

No

01 July 2016 to 31 December 2016

0

154

0

309

323

786

Covea Insurance plc

No Group

Yes

01 July 2016 to 31 December 2016

0

0

0

2215

0

2215

Creation Financial Services Limited

BNP Paribas

No

01 July 2016 to 31 December 2016

3191

0

0

1842

0

5033

DAS Legal Expenses Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1808

0

1808

Devitt Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

681

0

681

Domestic & General Insurance Plc

No Group

No

01 April 2016 to 30 September 2016

0

0

0

13136

0

13136

Eldon Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

766

0

766

Endsleigh Insurance Services Ltd

Zurich Group

No

02 January 2016 to 01 July 2016

0

0

0

957

0

957

Equiniti Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

60

0

0

2012

2072

esure Insurance Limited

No Group

Yes

01 July 2016 to 31 December 2016

0

0

0

9142

0

9142

EUI Limited

Admiral Group

No

01 July 2016 to 31 December 2016

0

0

0

20904

0

20904

Europa Group Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

5066

0

5066

Express Gifts Ltd

No Group

No

01 April 2016 to 30 September 2016

0

0

0

1085

0

1085

Family Assurance Friendly Society Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

0

20

0

283

359

662

Family Equity Plan Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

889

0

0

0

233

1122

Financial Administration Services Limited

Fidelity Group

No

01 July 2016 to 31 December 2016

0

265

0

0

1728

1993

Financial Assurance Company Limited

AXA Group

No

01 July 2016 to 31 December 2016

0

0

0

14424

0

14424

First Central Insurance Management Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

5888

0

5888

FirstRand Bank Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

636

0

636

Freemans Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

718

0

0

631

0

1349

Fresh Insurance Services Group Ltd

No Group

No

01 February 2016 to 31 July 2016

2

0

0

654

0

656

Grattan Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

934

0

0

595

0

1529

Gresham Insurance Company Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0

0

0

2376

0

2376

Halifax Investment Services Ltd

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

0

923

923

Halifax Share Dealing Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

46

0

0

1382

1428

Hargreaves Lansdown Asset Management Limited

Hargreaves Lansdown Group

No

01 July 2016 to 31 December 2016

0

135

0

0

892

1027

Hastings Insurance Services Limited

Hastings Group

No

01 July 2016 to 31 December 2016

0

0

0

18299

0

18299

HBOS Investment Fund Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

0

630

630

HCC International Insurance Company Plc

No Group

No

01 July 2016 to 31 December 2016

0

0

0

527

0

527

Heath Lambert Limited

Arthur J. Gallagher (UK) Ltd

No

01 July 2016 to 31 December 2016

0

0

0

564

0

564

Highway Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0

0

0

678

0

678

Hiscox Insurance Company Limited

Hiscox Group

No

01 July 2016 to 31 December 2016

0

0

0

537

0

537

Home Retail Group Insurance Services Limited

J Sainsbury plc

No

04 March 2016 to 03 September 2016

0

0

0

3594

0

3594

Homeserve Membership Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

2839

0

2839

HSBC Trust Company (UK) Ltd

HSBC Group

No

01 July 2016 to 31 December 2016

0

16

0

0

856

872

Hyperformance Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

701

0

701

IGO4 Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2848

0

2848

Ikano Bank

No Group

No

01 July 2016 to 31 December 2016

6316

0

0

199

0

6515

Inspop.com Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

1

0

0

681

0

682

Insurance Factory Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2891

0

2891

Invesco Fund Managers Limited

Invesco Ltd

No

01 July 2016 to 31 December 2016

0

0

0

0

770

770

J D Williams & Company Limited

No Group

No

01 March 2016 to 31 August 2016

0

0

0

5340

0

5340

J.P. Morgan Europe Limited

JPMorgan Chase - Group

No

01 July 2016 to 31 December 2016

1679

0

0

0

0

1679

Legal & General Insurance Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0

0

0

5052

0

5052

Legal and General Assurance Society Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0

998

0

2882

807

4687

Lifestyle Services Group Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

504

0

504

Liverpool Victoria Friendly Society Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0

114

0

997

91

1202

Liverpool Victoria Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0

0

0

8245

0

8245

Lloyds Bank General Insurance Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

4109

0

4109

Loans.co.uk Ltd

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

2

0

0

481

0

483

London General Insurance Company Limited

The Warranty Group

No

01 July 2016 to 31 December 2016

0

0

0

3718

0

3718

LRUK (RETAIL) LIMITED

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1281

0

1281

M & G Securities Limited

Prudential Group

No

01 July 2016 to 31 December 2016

0

0

0

0

708

708

Markerstudy Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

817

0

817

Marks & Spencer Financial Services Plc

HSBC Group

No

01 July 2016 to 31 December 2016

14578

0

0

13059

0

27637

MBNA Limited

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

30098

0

0

66881

0

96979

Motorfile Ltd

Experian Ltd

No

01 April 2016 to 30 September 2016

0

0

0

2770

0

2770

National Farmers' Union Mutual Insurance Society Limited , The

No Group

Yes

01 July 2016 to 31 December 2016

0

108

0

4303

120

4531

National House-Building Council

No Group

No

01 April 2016 to 30 September 2016

0

0

0

774

0

774

NCI Vehicle Rescue Plc

No Group

No

01 April 2016 to 30 September 2016

0

0

0

592

0

592

Old Mutual Wealth Life & Pensions Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0

534

0

0

21

555

Old Mutual Wealth Life Assurance Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0

244

0

256

169

669

Old Mutual Wealth Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0

0

0

0

495

495

PA (GI) Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0

0

0

2099

0

2099

Pinnacle Insurance Plc

BNP Paribas

No

01 July 2016 to 31 December 2016

0

0

0

2304

0

2304

Post Office Management Services Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

604

0

604

Premium Choice Ltd

No Group

No

01 July 2016 to 31 December 2016

0

0

0

732

0

732

PSA Finance UK Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1463

0

1463

Qmetric Group Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

503

0

503

R. Raphael & Sons Plc

No Group

No

01 March 2016 to 31 August 2016

15771

0

0

0

0

15771

RAC Motoring Services

RAC

Yes

01 July 2016 to 31 December 2016

0

0

0

6065

0

6065

Royal & Sun Alliance Insurance Plc

RSA Insurance UK

No

01 July 2016 to 31 December 2016

0

0

0

15283

0

15283

Royal London Mutual Insurance Society Limited, The

Royal London Group

No

01 July 2016 to 31 December 2016

0

2977

0

2155

1177

6309

Sabre Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

518

0

518

Saga Services Limited

Acromas

No

01 February 2016 to 31 July 2016

0

0

0

1715

0

1715

Santander Cards UK Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

529

0

0

16774

0

17303

Scottish Equitable Plc

AEGON Group

No

01 July 2016 to 31 December 2016

0

2351

0

636

103

3090

Scottish Widows Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

3751

0

1029

1640

6420

Scottish Widows Unit Trust Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

0

628

628

Shop Direct Finance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

6263

0

6263

Simplyhealth Access

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1208

0

1208

Society of Lloyd's

Society of Lloyd''s

No

01 July 2016 to 31 December 2016

0

0

0

9873

0

9873

SquareTrade Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

2858

0

2858

St Andrew's Insurance Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0

0

0

3448

0

3448

State Bank of India

No Group

No

01 April 2016 to 30 September 2016

613

0

0

0

0

613

Staysure.Co.UK.Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

973

0

973

Stonebridge International Insurance Ltd

AEGON Group

No

01 July 2016 to 31 December 2016

0

0

0

1143

0

1143

Sun Life Assurance Company of Canada (U.K.) Limited

No Group

No

01 July 2016 to 31 December 2016

0

416

0

515

353

1284

Supercover Insurance Ltd

Marketstudy Group

No

01 June 2016 to 30 November 2016

0

0

0

591

0

591

Swinton Group Ltd

Swinton Group Limited

No

01 July 2016 to 31 December 2016

0

0

0

34362

5

34367

TD Direct Investing (Europe) Limited

No Group

No

01 May 2016 to 31 October 2016

0

0

0

0

755

755

Telefonica Insurance

No Group

No

01 July 2016 to 31 December 2016

0

0

0

6243

6243

Tesco Underwriting Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0

0

0

1586

0

1586

Towergate Underwriting Group Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1552

0

1552

U K Insurance Limited

Direct Line Group

No

01 July 2016 to 31 December 2016

0

0

0

62605

0

62605

UK General Insurance Limited

No Group

No

01 April 2016 to 30 September 2016

0

0

0

1757

0

1757

Ultimate Insurance Solutions Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

864

0

864

Vanquis Bank Limited

Provident Financial Group

No

01 July 2016 to 31 December 2016

12017

0

0

0

0

12017

Vitality Corporate Services Limited

No Group

Yes

01 July 2016 to 31 December 2016

0

0

0

3688

0

3688

Volkswagen Financial Services (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

519

0

519

Warranty Direct Ltd

BNP Paribas

No

01 July 2016 to 31 December 2016

0

0

0

558

0

558

Xbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

665

0

665

Zenith Insurance Management UK Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

1130

0

1130

Zenith Marque Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0

0

0

890

0

890

Zurich Insurance PLC

Zurich Group

No

01 July 2016 to 31 December 2016

0

0

0

2294

0

2294

Closed 3 Days

Complaints data - Closed 3 Days

Firms Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Abbey Life Assurance Company Limited

The Phoenix group

No

01 July 2016 to 31 December 2016

0%

36%

0%

26%

20%

Able Insurance Services Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

62%

0%

Accord Mortgages Limited

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

80%

0%

54%

94%

0%

ACE European Group Limited

Chubb Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

51%

0%

Acm Ulr Limited

BGL Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

4%

0%

Ageas Insurance Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

70%

0%

Ageas Retail Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

80%

0%

AIB Group (UK) Plc

No Group

No

01 July 2016 to 31 December 2016

48%

0%

27%

0%

33%

Aioi Nissay Dowa Insurance Company of Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

45%

0%

Aldermore Bank Plc

No Group

No

01 July 2016 to 31 December 2016

27%

0%

30%

0%

0%

Alliance Trust Savings Limited

Alliance Trust Group

No

01 July 2016 to 31 December 2016

0%

34%

0%

0%

41%

Allianz Insurance Plc

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

Ambant Underwriting Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

70%

0%

American Express Insurance Services Europe Limited

American Express

No

01 July 2016 to 31 December 2016

0%

0%

0%

3%

0%

American Express Services Europe Limited (AESEL)

American Express

No

01 July 2016 to 31 December 2016

45%

0%

0%

3%

0%

Amtrust Europe Limited

AmTrust Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

35%

0%

Animal Friends Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

26%

0%

Arnold Clark Automobiles Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

72%

0%

Assurant General Insurance Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

66%

0%

Asurion Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

13%

0%

Autonet Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

65%

0%

Aviva Insurance Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

43%

0%

Aviva Life Services UK Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0%

26%

16%

31%

30%

Aviva UK Digital Limited

Aviva Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

49%

0%

AXA Insurance UK Plc

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

55%

0%

AXA PPP Healthcare Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

63%

0%

AXA Wealth Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

34%

0%

74%

0%

Bank of Ireland (UK) Plc

Bank of Ireland Group

Yes

01 July 2016 to 31 December 2016

28%

0%

20%

52%

9%

Bank of Scotland plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

88%

59%

79%

3%

62%

Barclays Bank Plc

Barclays Group

Yes

01 July 2016 to 31 December 2016

66%

42%

56%

10%

29%

BDML Connect Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

44%

0%

Belron UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

30%

0%

Benenden Healthcare Society Limited, The

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

64%

0%

BISL Limited

BGL Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

63%

0%

Black Horse Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

16%

7%

0%

Blemain Finance Limited

Together Money Group

No

01 July 2016 to 31 December 2016

0%

0%

25%

0%

0%

Brightside Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

50%

0%

British Gas Services Limited

British Gas Insurance Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

59%

0%

BUPA Insurance Services Limited

BUPA

No

01 July 2016 to 31 December 2016

0%

0%

0%

69%

0%

Canada Life Limited

No Group

No

01 July 2016 to 31 December 2016

0%

60%

0%

48%

63%

Canada Square Operations Limited

Citibank Europe

No

01 July 2016 to 31 December 2016

1%

0%

0%

7%

0%

Capital One (Europe) plc

Capital One

No

01 July 2016 to 31 December 2016

49%

0%

0%

29%

0%

Car Care Plan Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

88%

0%

Card Protection Plan Ltd

CPP Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

27%

0%

Carole Nash Insurance Consultants Ltd

Groupama Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

42%

0%

Carrot Risk Technologies Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

68%

0%

Cater Allen Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

79%

0%

0%

0%

100%

Charter Court Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

23%

0%

45%

0%

0%

Cheltenham & Gloucester Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

74%

0%

100%

1%

0%

Cigna Insurance Services (Europe) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

CIS General Insurance Limited

Co-op Insurance

No

01 July 2016 to 31 December 2016

0%

0%

0%

68%

0%

Cofunds Limited

AEGON Group

No

01 July 2016 to 31 December 2016

0%

14%

0%

0%

30%

Complete Cover Group Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

79%

0%

Connells Limited

Skipton Building Society

No

01 July 2016 to 31 December 2016

0%

0%

3%

6%

0%

Co-operative Bank Plc, The

No Group

No

01 July 2016 to 31 December 2016

52%

0%

25%

1%

26%

Countrywide Assured Plc

No Group

No

01 July 2016 to 31 December 2016

0%

40%

0%

32%

37%

Coutts & Company

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

42%

0%

24%

21%

15%

Covea Insurance plc

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

42%

0%

Coventry Building Society

No Group

No

01 July 2016 to 31 December 2016

75%

0%

37%

19%

0%

Creation Financial Services Limited

BNP Paribas

No

01 July 2016 to 31 December 2016

78%

0%

0%

4%

0%

DAS Legal Expenses Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

44%

0%

Devitt Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

87%

0%

Elderbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

18%

0%

0%

Eldon Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

42%

0%

Equiniti Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

17%

0%

0%

24%

esure Insurance Limited

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

41%

0%

EUI Limited

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

59%

0%

Europa Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

85%

0%

Family Assurance Friendly Society Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

0%

40%

0%

40%

56%

Family Equity Plan Limited

Famiy Assurance Friendly Society

No

01 July 2016 to 31 December 2016

67%

0%

0%

0%

67%

Financial Administration Services Limited

Fidelity Group

No

01 July 2016 to 31 December 2016

0%

23%

0%

0%

14%

Financial Assurance Company Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

1%

0%

First Central Insurance Management Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

59%

0%

Firstplus Financial Group Plc

Barclays Group

No

01 July 2016 to 31 December 2016

0%

0%

53%

15%

0%

FirstRand Bank Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

41%

0%

Freeway UK Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

78%

0%

Friends Life Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0%

27%

0%

28%

36%

Gresham Insurance Company Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

78%

0%

Halifax Investment Services Ltd

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

7%

Halifax Share Dealing Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

57%

0%

0%

70%

Hargreaves Lansdown Asset Management Limited

Hargreaves Lansdown Group

No

01 July 2016 to 31 December 2016

0%

44%

0%

0%

41%

Hastings Insurance Services Limited

Hastings Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

49%

0%

HBOS Investment Fund Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

81%

HCC International Insurance Company Plc

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

2%

0%

Heath Lambert Limited

Arthur J. Gallagher (UK) Ltd

No

01 July 2016 to 31 December 2016

0%

0%

0%

46%

0%

Highway Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

29%

0%

Hiscox Insurance Company Limited

Hiscox Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

29%

0%

HSBC Bank Plc

HSBC Group

No

01 July 2016 to 31 December 2016

73%

6%

66%

5%

21%

HSBC Trust Company (UK) Ltd

HSBC Group

No

01 July 2016 to 31 December 2016

0%

38%

0%

0%

22%

Hyperformance Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

97%

0%

IGO4 Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

24%

0%

Ikano Bank

No Group

No

01 July 2016 to 31 December 2016

92%

0%

0%

0%

0%

Inspop.com Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

45%

0%

Insurance Factory Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

Invesco Fund Managers Limited

Invesco Ltd

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

31%

J.P. Morgan Europe Limited

JPMorgan Chase - Group

No

01 July 2016 to 31 December 2016

79%

0%

0%

0%

0%

Landmark Mortgages Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

14%

4%

0%

Leeds Building Society

Leeds Building Society

No

01 July 2016 to 31 December 2016

57%

0%

49%

14%

0%

Legal & General Insurance Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

69%

0%

Legal & General Partnership Services Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

18%

0%

Legal and General Assurance Society Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

27%

0%

75%

44%

Lifestyle Services Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

72%

0%

Liverpool Victoria Friendly Society Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

23%

0%

9%

26%

Liverpool Victoria Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

39%

0%

Lloyds Bank General Insurance Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

73%

0%

Lloyds Bank PLC

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

72%

59%

80%

3%

76%

Loans.co.uk Ltd

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

50%

0%

0%

1%

0%

London General Insurance Company Limited

The Warranty Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

66%

0%

LRUK (RETAIL) LIMITED

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

M & G Securities Limited

Prudential Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

47%

Markerstudy Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

18%

0%

Marks & Spencer Financial Services Plc

HSBC Group

No

01 July 2016 to 31 December 2016

67%

0%

0%

2%

0%

MBNA Limited

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

73%

0%

0%

0%

0%

Metro Bank PLC

No Group

No

01 July 2016 to 31 December 2016

87%

0%

63%

0%

0%

Mortgage Business Plc , The

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

75%

0%

0%

National Farmers' Union Mutual Insurance Society Limited , The

No Group

Yes

01 July 2016 to 31 December 2016

0%

14%

0%

40%

18%

National Westminster Bank Plc

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

46%

1%

38%

9%

7%

Northern Bank Limited

No Group

No

01 July 2016 to 31 December 2016

37%

0%

16%

15%

8%

Old Mutual Wealth Life & Pensions Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

55%

0%

0%

52%

Old Mutual Wealth Life Assurance Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

50%

0%

53%

53%

Old Mutual Wealth Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

46%

OneSavings Bank Plc

No Group

No

01 July 2016 to 31 December 2016

65%

0%

49%

25%

0%

PA (GI) Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

0%

Paratus AMC Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

11%

86%

0%

Pepper (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

44%

0%

0%

Phoenix Life Assurance Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

27%

0%

18%

15%

Phoenix Life Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

43%

0%

37%

34%

Pinnacle Insurance Plc

BNP Paribas

No

01 July 2016 to 31 December 2016

0%

0%

0%

46%

0%

Premium Choice Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

87%

0%

Principality Building Society

No Group

No

01 July 2016 to 31 December 2016

76%

0%

60%

47%

43%

Prudential Assurance Company Limited , The

Prudential Group

Yes

01 July 2016 to 31 December 2016

0%

61%

55%

54%

66%

PSA Finance UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

22%

0%

RAC Motoring Services

RAC

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

39%

0%

ReAssure Limited

ReAssure Group

No

01 July 2016 to 31 December 2016

0%

22%

10%

13%

17%

Royal & Sun Alliance Insurance Plc

RSA Insurance UK

No

01 July 2016 to 31 December 2016

0%

0%

0%

61%

0%

Royal Bank of Scotland Plc, The

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

41%

5%

30%

11%

5%

Royal London Mutual Insurance Society Limited, The

Royal London Group

No

01 July 2016 to 31 December 2016

0%

49%

0%

57%

35%

Sabre Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

69%

0%

Santander Cards UK Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

4%

0%

0%

0%

0%

Santander UK Plc

Santander UK - Group

No

01 July 2016 to 31 December 2016

72%

12%

29%

1%

10%

Scottish Equitable Plc

AEGON Group

No

01 July 2016 to 31 December 2016

0%

21%

0%

23%

12%

Scottish Widows Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

76%

0%

76%

80%

Scottish Widows Unit Trust Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

80%

Secure Trust Bank Plc

Arbuthnot Banking Group

No

01 July 2016 to 31 December 2016

39%

0%

62%

0%

0%

Sesame Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

2%

2%

4%

2%

Shawbrook Bank Limited

No Group

No

01 July 2016 to 31 December 2016

66%

0%

24%

0%

0%

Shop Direct Finance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

0%

Simplyhealth Access

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

53%

0%

Skipton Building Society

Skipton Building Society

No

01 July 2016 to 31 December 2016

58%

0%

34%

33%

32%

Society of Lloyd's

Society of Lloyd''s

No

01 July 2016 to 31 December 2016

0%

0%

0%

40%

0%

SquareTrade Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

89%

0%

St Andrew's Insurance Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

35%

0%

Standard Life Assurance Limited

Standard Life Group

No

01 July 2016 to 31 December 2016

0%

36%

10%

39%

34%

Staysure.Co.UK.Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

90%

0%

Stonebridge International Insurance Ltd

AEGON Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

37%

0%

Sun Life Assurance Company of Canada (U.K.) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

22%

0%

19%

29%

Swinton Group Ltd

Swinton Group Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

83%

0%

Telefonica Insurance S.A.

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

59%

0%

Tesco Underwriting Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

80%

0%

Towergate Underwriting Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

TSB Bank plc

TSB Bank plc

No

01 July 2016 to 31 December 2016

90%

0%

53%

88%

0%

U K Insurance Limited

Direct Line Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

71%

0%

Ulster Bank Ltd

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

24%

0%

19%

3%

0%

Ultimate Insurance Solutions Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

27%

0%

Vanquis Bank Limited

Provident Financial Group

No

01 July 2016 to 31 December 2016

35%

0%

0%

0%

0%

Virgin Money plc

No Group

No

01 July 2016 to 31 December 2016

31%

0%

16%

0%

0%

Vitality Corporate Services Limited

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

22%

0%

Volkswagen Financial Services (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

66%

0%

Warranty Direct Ltd

BNP Paribas

No

01 July 2016 to 31 December 2016

0%

0%

0%

45%

0%

Welcome Financial Services Limited

Cattles Ltd

No

01 July 2016 to 31 December 2016

3%

0%

7%

2%

0%

Woolwich Plan Managers Limited

Barclays Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

0%

25%

Xbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

86%

0%

Yorkshire Building Society

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

75%

0%

57%

34%

41%

Zenith Insurance Management UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

18%

0%

Zenith Marque Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

29%

0%

Zurich Assurance Ltd

Zurich Group

No

01 July 2016 to 31 December 2016

0%

22%

0%

24%

25%

Zurich Insurance PLC

Zurich Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

Closed 3 days to 8 weeks

Complaints data - Closed 3 days to 8 weeks

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Abbey Life Assurance Company Limited

The Phoenix group

No

01 July 2016 to 31 December 2016

0%

57%

0%

58%

61%

Able Insurance Services Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

38%

0%

Accord Mortgages Limited

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

20%

0%

44%

5%

0%

ACE European Group Limited

Chubb Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

48%

0%

Acm Ulr Limited

BGL Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

89%

0%

Ageas Insurance Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

28%

0%

Ageas Retail Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

20%

0%

AIB Group (UK) Plc

No Group

No

01 July 2016 to 31 December 2016

52%

0%

73%

100%

67%

Aioi Nissay Dowa Insurance Company of Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

Aldermore Bank Plc

No Group

No

01 July 2016 to 31 December 2016

73%

0%

68%

0%

0%

Alliance Trust Savings Limited

Alliance Trust Group

No

01 July 2016 to 31 December 2016

0%

18%

0%

0%

20%

Allianz Insurance Plc

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

38%

0%

Ambant Underwriting Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

30%

0%

American Express Insurance Services Europe Limited

American Express

No

01 July 2016 to 31 December 2016

0%

0%

0%

90%

0%

American Express Services Europe Limited (AESEL)

American Express

No

01 July 2016 to 31 December 2016

53%

0%

0%

97%

0%

Amtrust Europe Limited

AmTrust Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

64%

0%

Animal Friends Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

74%

0%

Arnold Clark Automobiles Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

26%

0%

Assurant General Insurance Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

34%

0%

Asurion Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

87%

0%

Autonet Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

34%

0%

Aviva Insurance Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

52%

0%

Aviva Life Services UK Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0%

68%

76%

63%

66%

Aviva UK Digital Limited

Aviva Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

50%

0%

AXA Insurance UK Plc

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

45%

0%

AXA PPP Healthcare Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

29%

0%

AXA Wealth Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

65%

0%

26%

100%

Bank of Ireland (UK) Plc

Bank of Ireland Group

Yes

01 July 2016 to 31 December 2016

71%

0%

79%

37%

45%

Bank of Scotland plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

11%

39%

17%

96%

36%

Barclays Bank Plc

Barclays Group

Yes

01 July 2016 to 31 December 2016

28%

52%

37%

87%

51%

BDML Connect Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

56%

0%

Belron UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

66%

0%

Benenden Healthcare Society Limited, The

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

36%

0%

BISL Limited

BGL Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

36%

0%

Black Horse Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

83%

93%

0%

Blemain Finance Limited

Together Money Group

No

01 July 2016 to 31 December 2016

0%

0%

75%

0%

0%

Brightside Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

49%

0%

British Gas Services Limited

British Gas Insurance Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

39%

0%

BUPA Insurance Services Limited

BUPA

No

01 July 2016 to 31 December 2016

0%

0%

0%

28%

0%

Canada Life Limited

No Group

No

01 July 2016 to 31 December 2016

0%

38%

0%

47%

33%

Canada Square Operations Limited

Citibank Europe

No

01 July 2016 to 31 December 2016

99%

0%

100%

93%

0%

Capital One (Europe) plc

Capital One

No

01 July 2016 to 31 December 2016

51%

0%

0%

71%

0%

Car Care Plan Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

12%

0%

Card Protection Plan Ltd

CPP Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

73%

0%

Carole Nash Insurance Consultants Ltd

Groupama Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

49%

0%

Carrot Risk Technologies Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

31%

0%

Cater Allen Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

20%

0%

0%

0%

0%

Charter Court Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

77%

0%

54%

0%

0%

Cheltenham & Gloucester Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

26%

0%

0%

97%

0%

Cigna Insurance Services (Europe) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

42%

0%

CIS General Insurance Limited

Co-op Insurance

No

01 July 2016 to 31 December 2016

0%

0%

0%

30%

0%

Cofunds Limited

AEGON Group

No

01 July 2016 to 31 December 2016

0%

86%

0%

0%

70%

Complete Cover Group Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

20%

0%

Connells Limited

Skipton Building Society

No

01 July 2016 to 31 December 2016

0%

0%

95%

94%

0%

Co-operative Bank Plc, The

No Group

No

01 July 2016 to 31 December 2016

47%

33%

74%

99%

72%

Countrywide Assured Plc

No Group

No

01 July 2016 to 31 December 2016

0%

47%

0%

64%

59%

Coutts & Company

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

57%

50%

66%

79%

68%

Covea Insurance plc

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

Coventry Building Society

No Group

No

01 July 2016 to 31 December 2016

25%

0%

63%

81%

100%

Creation Financial Services Limited

BNP Paribas

No

01 July 2016 to 31 December 2016

22%

0%

0%

95%

0%

DAS Legal Expenses Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

Devitt Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

13%

0%

Elderbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

82%

0%

0%

Eldon Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

Equiniti Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

83%

0%

0%

76%

esure Insurance Limited

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

EUI Limited

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

37%

0%

Europa Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

14%

0%

Family Assurance Friendly Society Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

0%

60%

0%

60%

43%

Family Equity Plan Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

33%

0%

0%

0%

33%

Financial Administration Services Limited

Fidelity Group

No

01 July 2016 to 31 December 2016

0%

68%

0%

0%

77%

Financial Assurance Company Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

76%

0%

First Central Insurance Management Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

39%

0%

Firstplus Financial Group Plc

Barclays Group

No

01 July 2016 to 31 December 2016

100%

0%

42%

75%

0%

FirstRand Bank Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

59%

0%

Freeway UK Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

21%

0%

Friends Life Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0%

49%

100%

63%

51%

Gresham Insurance Company Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

21%

0%

Halifax Investment Services Ltd

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

93%

Halifax Share Dealing Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

39%

0%

0%

29%

Hargreaves Lansdown Asset Management Limited

Hargreaves Lansdown Group

No

01 July 2016 to 31 December 2016

0%

55%

0%

0%

59%

Hastings Insurance Services Limited

Hastings Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

28%

0%

HBOS Investment Fund Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

17%

HCC International Insurance Company Plc

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

79%

0%

Heath Lambert Limited

Arthur J. Gallagher (UK) Ltd

No

01 July 2016 to 31 December 2016

0%

0%

0%

51%

0%

Highway Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

64%

0%

Hiscox Insurance Company Limited

Hiscox Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

67%

0%

HSBC Bank Plc

HSBC Group

No

01 July 2016 to 31 December 2016

26%

34%

32%

89%

45%

HSBC Trust Company (UK) Ltd

HSBC Group

No

01 July 2016 to 31 December 2016

0%

50%

0%

0%

56%

Hyperformance Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

3%

0%

IGO4 Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

71%

0%

Ikano Bank

No Group

No

01 July 2016 to 31 December 2016

8%

0%

0%

100%

0%

Inspop.com Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

100%

0%

0%

55%

0%

Insurance Factory Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

46%

0%

Invesco Fund Managers Limited

Invesco Ltd

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

67%

J.P. Morgan Europe Limited

JPMorgan Chase - Group

No

01 July 2016 to 31 December 2016

20%

0%

0%

0%

0%

Landmark Mortgages Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

82%

89%

64%

Leeds Building Society

Leeds Building Society

No

01 July 2016 to 31 December 2016

43%

0%

51%

85%

33%

Legal & General Insurance Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

30%

0%

Legal & General Partnership Services Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

0%

99%

81%

0%

Legal and General Assurance Society Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

73%

0%

25%

56%

Lifestyle Services Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

28%

0%

Liverpool Victoria Friendly Society Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

66%

0%

81%

70%

Liverpool Victoria Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

56%

0%

Lloyds Bank General Insurance Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

25%

0%

Lloyds Bank PLC

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

26%

37%

17%

96%

22%

Loans.co.uk Ltd

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

50%

0%

0%

94%

0%

London General Insurance Company Limited

The Warranty Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

33%

0%

LRUK (RETAIL) LIMITED

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

46%

0%

M & G Securities Limited

Prudential Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

51%

Markerstudy Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

78%

0%

Marks & Spencer Financial Services Plc

HSBC Group

No

01 July 2016 to 31 December 2016

32%

0%

0%

97%

0%

MBNA Limited

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

26%

0%

0%

93%

0%

Metro Bank PLC

No Group

No

01 July 2016 to 31 December 2016

12%

0%

37%

0%

0%

Mortgage Business Plc , The

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

20%

0%

0%

National Farmers' Union Mutual Insurance Society Limited , The

No Group

Yes

01 July 2016 to 31 December 2016

0%

84%

0%

53%

82%

National Westminster Bank Plc

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

49%

66%

57%

89%

77%

Northern Bank Limited

No Group

No

01 July 2016 to 31 December 2016

63%

100%

83%

85%

92%

Old Mutual Wealth Life & Pensions Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

45%

0%

0%

48%

Old Mutual Wealth Life Assurance Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

50%

0%

46%

46%

Old Mutual Wealth Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

53%

OneSavings Bank Plc

No Group

No

01 July 2016 to 31 December 2016

35%

0%

50%

70%

0%

PA (GI) Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

82%

0%

Paratus AMC Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

89%

14%

0%

Pepper (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

55%

0%

0%

Phoenix Life Assurance Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

36%

67%

49%

53%

Phoenix Life Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

39%

38%

37%

55%

Pinnacle Insurance Plc

BNP Paribas

No

01 July 2016 to 31 December 2016

0%

0%

0%

51%

0%

Premium Choice Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

11%

0%

Principality Building Society

No Group

No

01 July 2016 to 31 December 2016

24%

0%

39%

52%

57%

Prudential Assurance Company Limited , The

Prudential Group

Yes

01 July 2016 to 31 December 2016

0%

37%

42%

43%

33%

PSA Finance UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

75%

0%

RAC Motoring Services

RAC

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

53%

0%

ReAssure Limited

ReAssure Group

No

01 July 2016 to 31 December 2016

0%

74%

60%

73%

76%

Royal & Sun Alliance Insurance Plc

RSA Insurance UK

No

01 July 2016 to 31 December 2016

0%

0%

0%

38%

0%

Royal Bank of Scotland Plc, The

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

54%

74%

64%

87%

76%

Royal London Mutual Insurance Society Limited, The

Royal London Group

No

01 July 2016 to 31 December 2016

0%

41%

0%

39%

59%

Sabre Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

29%

0%

Santander Cards UK Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

81%

0%

0%

92%

0%

Santander UK Plc

Santander UK - Group

No

01 July 2016 to 31 December 2016

27%

59%

49%

97%

80%

Scottish Equitable Plc

AEGON Group

No

01 July 2016 to 31 December 2016

0%

72%

0%

77%

85%

Scottish Widows Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

21%

0%

21%

18%

Scottish Widows Unit Trust Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

18%

Secure Trust Bank Plc

Arbuthnot Banking Group

No

01 July 2016 to 31 December 2016

59%

0%

35%

86%

0%

Sesame Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

41%

92%

82%

66%

Shawbrook Bank Limited

No Group

No

01 July 2016 to 31 December 2016

34%

0%

75%

0%

0%

Shop Direct Finance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

95%

0%

Simplyhealth Access

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

47%

0%

Skipton Building Society

Skipton Building Society

No

01 July 2016 to 31 December 2016

42%

100%

65%

65%

66%

Society of Lloyd's

Society of Lloyd''s

No

01 July 2016 to 31 December 2016

0%

0%

0%

55%

0%

SquareTrade Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

11%

0%

St Andrew's Insurance Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

59%

0%

Standard Life Assurance Limited

Standard Life Group

No

01 July 2016 to 31 December 2016

0%

60%

85%

61%

59%

Staysure.Co.UK.Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

9%

0%

Stonebridge International Insurance Ltd

AEGON Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

61%

0%

Sun Life Assurance Company of Canada (U.K.) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

77%

0%

79%

68%

Swinton Group Ltd

Swinton Group Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

17%

0%

Telefonica Insurance

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

41%

0%

Tesco Underwriting Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

20%

0%

Towergate Underwriting Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

44%

0%

TSB Bank plc

TSB Bank plc

No

01 July 2016 to 31 December 2016

9%

0%

46%

11%

0%

U K Insurance Limited

Direct Line Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

27%

0%

Ulster Bank Ltd

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

70%

0%

74%

86%

50%

Ultimate Insurance Solutions Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

73%

0%

Vanquis Bank Limited

Provident Financial Group

No

01 July 2016 to 31 December 2016

65%

0%

0%

0%

0%

Virgin Money plc

No Group

No

01 July 2016 to 31 December 2016

68%

0%

83%

0%

0%

Vitality Corporate Services Limited

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

71%

0%

Volkswagen Financial Services (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

32%

0%

Warranty Direct Ltd

BNP Paribas

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

Welcome Financial Services Limited

Cattles Ltd

No

01 July 2016 to 31 December 2016

96%

0%

93%

68%

0%

Woolwich Plan Managers Limited

Barclays Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

0%

70%

Xbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

14%

0%

Yorkshire Building Society

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

24%

0%

41%

62%

46%

Zenith Marque Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

71%

0%

Zenith Insurance Management UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

18%

0%

Zurich Assurance Ltd

Zurich Group

No

01 July 2016 to 31 December 2016

0%

76%

89%

74%

74%

Zurich Insurance PLC

Zurich Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

43%

0%

Closed 8 Weeks

Complaints data - Closed 8 Weeks

Firms Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Acromas Insurance Company Limited

No Group

No

01 February 2016 to 31 July 2016

0%

0%

0%

99%

0%

AIG Europe Limited

AIG Europe Ltd

Yes

01 June 2016 to 30 November 2016

0%

0%

0%

94%

0%

Automobile Association Insurance Services Limited

AAIS

No

01 February 2016 to 31 July 2016

0%

0%

0%

100%

0%

Be Wiser Insurance Services Ltd

No Group

No

01 June 2016 to 30 November 2016

0%

0%

0%

100%

0%

Bradford & Bingley Plc

UKAR Group

No

01 April 2016 to 30 September 2016

100%

74%

97%

98%

67%

Call Assist Ltd

No Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

98%

0%

Carphone Warehouse Ltd , The

Dixons Carphone Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

100%

0%

Clydesdale Bank Plc

No Group

Yes

01 April 2016 to 30 September 2016

95%

77%

79%

98%

73%

Collinson Insurance Services Limited

No Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

96%

0%

Domestic & General Insurance Plc

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

100%

0%

Endsleigh Insurance Services Ltd

Zurich Group

No

02 January 2016 to 01 July 2016

0%

0%

0%

100%

0%

Express Gifts Ltd

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

95%

0%

Freemans Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

98%

0%

0%

92%

0%

Fresh Insurance Services Group Ltd

No Group

No

01 February 2016 to 31 July 2016

100%

0%

0%

99%

0%

Grattan Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

99%

0%

0%

92%

0%

Home Retail Group Insurance Services Limited

J Sainsbury plc

No

04 March 2016 to 03 September 2016

0%

0%

0%

100%

0%

Homeserve Membership Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

97%

0%

J D Williams & Company Limited

No Group

No

01 March 2016 to 31 August 2016

0%

0%

0%

82%

0%

Kensington Mortgage Company Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

100%

0%

0%

Mortgage Express

UKAR Group

No

01 April 2016 to 30 September 2016

0%

0%

98%

99%

0%

Mortgage Works (UK) Plc, The

Nationwide Building Society

No

01 April 2016 to 30 September 2016

0%

0%

99%

0%

0%

Motorfile Ltd

Experian Ltd

No

01 April 2016 to 30 September 2016

0%

0%

0%

100%

0%

National House-Building Council

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

43%

0%

Nationwide Building Society

Nationwide Building Society

No

05 April 2016 to 04 October 2016

99%

96%

98%

99%

99%

NCI Vehicle Rescue Plc

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

92%

0%

NRAM Limited

UKAR Group

No

01 April 2016 to 30 September 2016

0%

89%

100%

100%

0%

Paragon Finance PLC

No Group

No

01 April 2016 to 30 September 2016

0%

0%

98%

99%

0%

Post Office Management Services Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

100%

0%

Qmetric Group Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

97%

0%

R. Raphael & Sons Plc

No Group

No

01 March 2016 to 31 August 2016

100%

0%

0%

0%

0%

Saga Services Limited

Acromas

No

01 February 2016 to 31 July 2016

0%

0%

0%

100%

0%

Sainsbury's Bank Plc

J Sainsbury plc

No

01 March 2016 to 31 August 2016

95%

0%

75%

0%

0%

State Bank of India

No Group

No

01 April 2016 to 30 September 2016

100%

0%

0%

0%

0%

Supercover Insurance Ltd

Marketstudy Group

No

01 June 2016 to 30 November 2016

0%

0%

0%

95%

0%

TD Direct Investing (Europe) Limited

No Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

0%

100%

Tesco Personal Finance PLC

No Group

No

01 March 2016 to 31 August 2016

100%

0%

100%

100%

0%

UK General Insurance Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

89%

0%

West Bromwich Building Society

No Group

No

01 April 2016 to 30 September 2016

100%

100%

100%

99%

100%

Upheld

Complaints data - Upheld

Row Labels

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Abbey Life Assurance Company Limited

The Phoenix group

No

01 July 2016 to 31 December 2016

0%

38%

0%

36%

44%

Able Insurance Services Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

22%

0%

Accord Mortgages Limited

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

80%

0%

66%

1%

0%

ACE European Group Limited

Chubb Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

Acm Ulr Limited

BGL Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

29%

0%

Acromas Insurance Company Limited

No Group

No

01 February 2016 to 31 July 2016

0%

0%

0%

46%

0%

Ageas Insurance Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

42%

0%

Ageas Retail Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

46%

0%

AIB Group (UK) Plc

No Group

No

01 July 2016 to 31 December 2016

48%

0%

54%

26%

33%

AIG Europe Limited

AIG Europe Ltd

Yes

01 June 2016 to 30 November 2016

0%

0%

0%

60%

0%

Aioi Nissay Dowa Insurance Company of Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

42%

0%

Aldermore Bank Plc

No Group

No

01 July 2016 to 31 December 2016

44%

0%

34%

0%

0%

Alliance Trust Savings Limited

Alliance Trust Group

No

01 July 2016 to 31 December 2016

0%

65%

0%

0%

45%

Allianz Insurance Plc

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

52%

0%

Ambant Underwriting Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

36%

0%

American Express Insurance Services Europe Limited

American Express

No

01 July 2016 to 31 December 2016

0%

0%

0%

53%

0%

American Express Services Europe Limited (AESEL)

American Express

No

01 July 2016 to 31 December 2016

44%

0%

0%

17%

0%

Amtrust Europe Limited

AmTrust Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

47%

0%

Animal Friends Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

52%

0%

Arnold Clark Automobiles Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

4%

0%

Assurant General Insurance Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

55%

0%

Asurion Europe Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

Automobile Association Insurance Services Limited

AAIS

No

01 February 2016 to 31 July 2016

0%

0%

0%

46%

0%

Autonet Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

40%

0%

Aviva Insurance Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

66%

0%

Aviva Life Services UK Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0%

71%

40%

43%

65%

Aviva UK Digital Limited

Aviva Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

AXA Insurance UK Plc

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

67%

0%

AXA PPP Healthcare Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

47%

0%

AXA Wealth Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

42%

0%

37%

33%

Bank of Ireland (UK) Plc

Bank of Ireland Group

Yes

01 July 2016 to 31 December 2016

45%

0%

30%

6%

9%

Bank of Scotland plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

69%

20%

77%

71%

41%

Barclays Bank Plc

Barclays Group

Yes

01 July 2016 to 31 December 2016

57%

43%

72%

86%

52%

BDML Connect Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

28%

0%

Be Wiser Insurance Services Ltd

No Group

No

01 June 2016 to 30 November 2016

0%

0%

0%

60%

0%

Belron UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

77%

0%

Benenden Healthcare Society Limited, The

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

28%

0%

BISL Limited

BGL Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

46%

0%

Black Horse Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

39%

80%

0%

Blemain Finance Limited

Together Money Group

No

01 July 2016 to 31 December 2016

0%

0%

52%

0%

0%

Bradford & Bingley Plc

UKAR Group

No

01 April 2016 to 30 September 2016

0%

27%

29%

25%

69%

Brightside Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

53%

0%

British Gas Services Limited

British Gas Insurance Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

94%

0%

BUPA Insurance Services Limited

BUPA

No

01 July 2016 to 31 December 2016

0%

0%

0%

51%

0%

Call Assist Ltd

No Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

40%

0%

Canada Life Limited

No Group

No

01 July 2016 to 31 December 2016

0%

35%

0%

28%

33%

Canada Square Operations Limited

Citibank Europe

No

01 July 2016 to 31 December 2016

13%

0%

35%

66%

0%

Capital One (Europe) plc

Capital One

No

01 July 2016 to 31 December 2016

33%

0%

0%

45%

0%

Car Care Plan Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

22%

0%

Card Protection Plan Ltd

CPP Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

45%

0%

Carole Nash Insurance Consultants Ltd

Groupama Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

51%

0%

Carphone Warehouse Ltd , The

Dixons Carphone Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

57%

0%

Carrot Risk Technologies Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

49%

0%

Cater Allen Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

48%

0%

0%

0%

0%

Charter Court Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

17%

0%

34%

0%

0%

Cheltenham & Gloucester Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

89%

0%

0%

37%

0%

Cigna Insurance Services (Europe) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

35%

0%

CIS General Insurance Limited

Co-op Insurance

No

01 July 2016 to 31 December 2016

0%

0%

0%

66%

0%

Clydesdale Bank Plc

No Group

Yes

01 April 2016 to 30 September 2016

43%

18%

75%

82%

68%

Cofunds Limited

AEGON Group

No

01 July 2016 to 31 December 2016

0%

87%

0%

0%

63%

Collinson Insurance Services Limited

No Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

45%

0%

Complete Cover Group Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

47%

0%

Connells Limited

Skipton Building Society

No

01 July 2016 to 31 December 2016

0%

0%

50%

24%

0%

Co-operative Bank Plc, The

No Group

No

01 July 2016 to 31 December 2016

68%

33%

56%

71%

15%

Countrywide Assured Plc

No Group

No

01 July 2016 to 31 December 2016

0%

36%

0%

8%

15%

Coutts & Company

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

48%

50%

57%

50%

56%

Covea Insurance plc

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

55%

0%

Coventry Building Society

No Group

No

01 July 2016 to 31 December 2016

65%

0%

78%

13%

50%

Creation Financial Services Limited

BNP Paribas

No

01 July 2016 to 31 December 2016

26%

0%

0%

4%

0%

DAS Legal Expenses Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

Devitt Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

25%

0%

Domestic & General Insurance Plc

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

70%

0%

Elderbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

38%

0%

0%

Eldon Insurance Services Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

48%

0%

Endsleigh Insurance Services Ltd

Zurich Group

No

02 January 2016 to 01 July 2016

0%

0%

0%

32%

0%

Equiniti Financial Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

70%

0%

0%

32%

esure Insurance Limited

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

53%

0%

EUI Limited

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

38%

0%

Europa Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

26%

0%

Express Gifts Ltd

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

30%

0%

Family Assurance Friendly Society Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

0%

55%

0%

34%

48%

Family Equity Plan Limited

Family Assurance Friendly Society

No

01 July 2016 to 31 December 2016

40%

0%

0%

0%

49%

Financial Administration Services Limited

Fidelity Group

No

01 July 2016 to 31 December 2016

0%

51%

0%

0%

49%

Financial Assurance Company Limited

AXA Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

2%

0%

First Central Insurance Management Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

55%

0%

Firstplus Financial Group Plc

Barclays Group

No

01 July 2016 to 31 December 2016

50%

0%

18%

89%

0%

FirstRand Bank Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

8%

0%

Freemans Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

66%

0%

0%

18%

0%

Freeway UK Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

44%

0%

Fresh Insurance Services Group Ltd

No Group

No

01 February 2016 to 31 July 2016

0%

0%

0%

18%

0%

Friends Life Limited

Aviva plc

Yes

01 July 2016 to 31 December 2016

0%

81%

0%

46%

58%

Grattan Plc

Freeman Grattan Holdings (UK) / Otto Group (Germany)

No

01 March 2016 to 31 August 2016

73%

0%

0%

12%

0%

Gresham Insurance Company Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

63%

0%

Halifax Investment Services Ltd

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

35%

Halifax Share Dealing Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

65%

0%

0%

58%

Hargreaves Lansdown Asset Management Limited

Hargreaves Lansdown Group

No

01 July 2016 to 31 December 2016

0%

36%

0%

0%

41%

Hastings Insurance Services Limited

Hastings Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

62%

0%

HBOS Investment Fund Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

85%

HCC International Insurance Company Plc

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

19%

0%

Heath Lambert Limited

Arthur J. Gallagher (UK) Ltd

No

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

Highway Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

56%

0%

Hiscox Insurance Company Limited

Hiscox Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

56%

0%

Home Retail Group Insurance Services Limited

J Sainsbury plc

No

04 March 2016 to 03 September 2016

0%

0%

0%

59%

0%

Homeserve Membership Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

33%

0%

HSBC Bank Plc

HSBC Group

No

01 July 2016 to 31 December 2016

50%

22%

61%

74%

42%

HSBC Trust Company (UK) Ltd

HSBC Group

No

01 July 2016 to 31 December 2016

0%

25%

0%

0%

56%

Hyperformance Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

30%

0%

IGO4 Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

38%

0%

Ikano Bank

No Group

No

01 July 2016 to 31 December 2016

52%

0%

0%

14%

0%

Inspop.com Ltd

Admiral Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

6%

0%

Insurance Factory Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

46%

0%

Invesco Fund Managers Limited

Invesco Ltd

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

29%

J D Williams & Company Limited

No Group

No

01 March 2016 to 31 August 2016

0%

0%

0%

37%

0%

J.P. Morgan Europe Limited

JPMorgan Chase - Group

No

01 July 2016 to 31 December 2016

7%

0%

0%

0%

0%

Kensington Mortgage Company Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

30%

0%

0%

Landmark Mortgages Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

30%

55%

29%

Leeds Building Society

Leeds Building Society

No

01 July 2016 to 31 December 2016

58%

0%

51%

8%

11%

Legal & General Insurance Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

0%

0%

52%

0%

Legal & General Partnership Services Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

0%

83%

17%

0%

Legal and General Assurance Society Limited

Legal & General Group Plc

No

01 July 2016 to 31 December 2016

0%

64%

0%

39%

42%

Lifestyle Services Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

32%

0%

Liverpool Victoria Friendly Society Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

59%

0%

61%

53%

Liverpool Victoria Insurance Company Limited

Liverpool Victoria Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

58%

0%

Lloyds Bank General Insurance Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

75%

0%

Lloyds Bank PLC

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

77%

16%

80%

77%

46%

Loans.co.uk Ltd

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

50%

0%

0%

40%

0%

London General Insurance Company Limited

The Warranty Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

43%

0%

LRUK (RETAIL) LIMITED

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

3%

0%

M & G Securities Limited

Prudential Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

38%

Markerstudy Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

51%

0%

Marks & Spencer Financial Services Plc

HSBC Group

No

01 July 2016 to 31 December 2016

54%

0%

0%

70%

0%

MBNA Limited

Bank of America Merrill Lynch Group

No

01 July 2016 to 31 December 2016

25%

0%

0%

50%

0%

Metro Bank PLC

No Group

No

01 July 2016 to 31 December 2016

60%

0%

24%

0%

0%

Mortgage Business Plc , The

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

60%

0%

0%

Mortgage Express

UKAR Group

No

01 April 2016 to 30 September 2016

0%

0%

33%

2%

0%

Mortgage Works (UK) Plc, The

Nationwide Building Society

No

01 April 2016 to 30 September 2016

0%

0%

50%

0%

0%

Motorfile Ltd

Experian Ltd

No

01 April 2016 to 30 September 2016

0%

0%

0%

0%

0%

National Farmers' Union Mutual Insurance Society Limited , The

No Group

Yes

01 July 2016 to 31 December 2016

0%

42%

0%

65%

40%

National House-Building Council

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

47%

0%

National Westminster Bank Plc

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

60%

34%

71%

81%

47%

Nationwide Building Society

Nationwide Building Society

No

05 April 2016 to 04 October 2016

51%

14%

70%

28%

44%

NCI Vehicle Rescue Plc

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

34%

0%

Northern Bank Limited

No Group

No

01 July 2016 to 31 December 2016

18%

0%

48%

16%

23%

NRAM Limited

UKAR Group

No

01 April 2016 to 30 September 2016

0%

11%

26%

31%

0%

Old Mutual Wealth Life & Pensions Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

61%

0%

0%

57%

Old Mutual Wealth Life Assurance Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

50%

0%

35%

49%

Old Mutual Wealth Limited

Old Mutual

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

63%

OneSavings Bank Plc

No Group

No

01 July 2016 to 31 December 2016

33%

0%

33%

0%

0%

PA (GI) Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

43%

0%

Paragon Finance PLC

No Group

No

01 April 2016 to 30 September 2016

0%

0%

30%

1%

0%

Paratus AMC Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

17%

3%

0%

Pepper (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

33%

0%

0%

Phoenix Life Assurance Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

62%

17%

49%

54%

Phoenix Life Limited

The Phoenix Group

No

01 July 2016 to 31 December 2016

0%

59%

13%

55%

47%

Pinnacle Insurance Plc

BNP Paribas

No

01 July 2016 to 31 December 2016

0%

0%

0%

20%

0%

Post Office Management Services Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

45%

0%

Premium Choice Ltd

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

17%

0%

Principality Building Society

No Group

No

01 July 2016 to 31 December 2016

74%

0%

61%

7%

29%

Prudential Assurance Company Limited , The

Prudential Group

Yes

01 July 2016 to 31 December 2016

0%

78%

43%

67%

78%

PSA Finance UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

2%

0%

Qmetric Group Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

38%

0%

R. Raphael & Sons Plc

No Group

No

01 March 2016 to 31 August 2016

6%

0%

0%

0%

0%

RAC Motoring Services

RAC

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

53%

0%

ReAssure Limited

ReAssure Group

No

01 July 2016 to 31 December 2016

0%

60%

10%

31%

57%

Royal & Sun Alliance Insurance Plc

RSA Insurance UK

No

01 July 2016 to 31 December 2016

0%

0%

0%

68%

0%

Royal Bank of Scotland Plc, The

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

60%

42%

64%

78%

45%

Royal London Mutual Insurance Society Limited, The

Royal London Group

No

01 July 2016 to 31 December 2016

0%

48%

0%

36%

38%

Sabre Insurance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

33%

0%

Saga Services Limited

Acromas

No

01 February 2016 to 31 July 2016

0%

0%

0%

35%

0%

Sainsbury's Bank Plc

J Sainsbury plc

No

01 March 2016 to 31 August 2016

60%

0%

0%

0%

0%

Santander Cards UK Limited

Santander UK - Group

No

01 July 2016 to 31 December 2016

5%

0%

0%

96%

0%

Santander UK Plc

Santander UK - Group

No

01 July 2016 to 31 December 2016

52%

34%

61%

74%

69%

Scottish Equitable Plc

AEGON Group

No

01 July 2016 to 31 December 2016

0%

66%

0%

52%

70%

Scottish Widows Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

80%

0%

69%

68%

Scottish Widows Unit Trust Managers Limited

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

0%

82%

Secure Trust Bank Plc

Arbuthnot Banking Group

No

01 July 2016 to 31 December 2016

32%

0%

60%

8%

0%

Sesame Limited

Aviva plc

No

01 July 2016 to 31 December 2016

0%

48%

30%

18%

35%

Shawbrook Bank Limited

No Group

No

01 July 2016 to 31 December 2016

37%

0%

43%

0%

0%

Shop Direct Finance Company Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

61%

0%

Simplyhealth Access

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

34%

0%

Skipton Building Society

Skipton Building Society

No

01 July 2016 to 31 December 2016

72%

100%

61%

14%

41%

Society of Lloyd's

Society of Lloyd''s

No

01 July 2016 to 31 December 2016

0%

0%

0%

52%

0%

SquareTrade Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

54%

0%

St Andrew's Insurance Plc

Lloyds Banking Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

60%

0%

Standard Life Assurance Limited

Standard Life Group

No

01 July 2016 to 31 December 2016

0%

63%

30%

30%

53%

State Bank of India

No Group

No

01 April 2016 to 30 September 2016

57%

0%

0%

0%

0%

Staysure.Co.UK.Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

22%

0%

Stonebridge International Insurance Ltd

AEGON Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

38%

0%

Sun Life Assurance Company of Canada (U.K.) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

31%

0%

21%

33%

Supercover Insurance Ltd

Marketstudy Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

67%

0%

Swinton Group Ltd

Swinton Group Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

49%

20%

TD Direct Investing (Europe) Limited

No Group

No

01 May 2016 to 31 October 2016

0%

0%

0%

0%

48%

Telefonica Insurance

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

44%

0%

Tesco Personal Finance PLC

No Group

No

01 March 2016 to 31 August 2016

54%

0%

67%

20%

0%

Tesco Underwriting Limited

Ageas (UK) Limited

No

01 July 2016 to 31 December 2016

0%

0%

0%

42%

0%

Towergate Underwriting Group Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

60%

0%

TSB Bank plc

TSB Bank plc

No

01 July 2016 to 31 December 2016

63%

0%

55%

55%

0%

U K Insurance Limited

Direct Line Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

68%

0%

UK General Insurance Limited

No Group

No

01 April 2016 to 30 September 2016

0%

0%

0%

56%

0%

Ulster Bank Ltd

The Royal Bank of Scotland Group

No

01 July 2016 to 31 December 2016

51%

0%

70%

36%

30%

Ultimate Insurance Solutions Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

40%

0%

Vanquis Bank Limited

Provident Financial Group

No

01 July 2016 to 31 December 2016

23%

0%

0%

0%

0%

Virgin Money plc

No Group

No

01 July 2016 to 31 December 2016

71%

0%

67%

0%

0%

Vitality Corporate Services Limited

No Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

57%

0%

Volkswagen Financial Services (UK) Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

65%

0%

Warranty Direct Ltd

BNP Paribas

No

01 July 2016 to 31 December 2016

0%

0%

0%

21%

0%

Welcome Financial Services Limited

Cattles Ltd

No

01 July 2016 to 31 December 2016

12%

0%

21%

68%

0%

West Bromwich Building Society

No Group

No

01 April 2016 to 30 September 2016

26%

8%

37%

38%

20%

Woolwich Plan Managers Limited

Barclays Group

Yes

01 July 2016 to 31 December 2016

0%

0%

0%

0%

68%

Xbridge Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

61%

0%

Yorkshire Building Society

Yorkshire Building Society

No

01 July 2016 to 31 December 2016

66%

0%

69%

23%

44%

Zenith Insurance Management UK Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

52%

0%

Zenith Marque Insurance Services Limited

No Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

47%

0%

Zurich Assurance Ltd

Zurich Group

No

01 July 2016 to 31 December 2016

0%

54%

22%

47%

45%

Zurich Insurance PLC

Zurich Group

No

01 July 2016 to 31 December 2016

0%

0%

0%

65%

0%

Context data note

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.