The data relates to the first half of 2019 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
Context A
Complaints data - Context (Provision)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm Name |
Firm Group |
Joint Report |
Reporting Period |
Banking and credit cards (per 1,000 accounts) |
Decumulation & pensions (per 1,000 policies in force) |
Home finance (per 1,000 balances outstanding) |
Insurance & pure protection (per 1,000 policies in force) |
Investments (per 1,000 client accounts) |
|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
No |
01 July 2019 to 31 December 2019 |
1.55 |
4.66 |
324.09 |
||
Acm Ulr Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
4.17 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
1.66 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
No |
01 March 2019 to 31 August 2019 |
1.68 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
0.82 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
2.52 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
No |
01 July 2019 to 31 December 2019 |
1.23 |
2.07 |
|||
Al Rayan Bank PLC |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
10.52 |
38.96 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
1.35 |
7.64 |
|||
Allianz Insurance Plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
2.82 |
||||
Allianz plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
7.7 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
No |
01 July 2019 to 31 December 2019 |
1.97 |
4.76 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
Yes |
01 June 2019 to 30 November 2019 |
0.56 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
Yes |
01 July 2019 to 31 December 2019 |
0.32 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
4.05 |
||||
Arnold Clark Automobiles Limited |
ARNOLD CLARK AUTOMOBILES LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Assurant General Insurance Limited |
ASSURANT INC |
No |
01 July 2019 to 31 December 2019 |
2.76 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
No |
01 July 2019 to 31 December 2019 |
4.07 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Automobile Association Insurance Services Limited |
AA PLC |
No |
01 February 2019 to 31 July 2019 |
|||||
Aviva Insurance Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
8.01 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
1.32 |
8.61 |
1.63 |
3.45 |
|
Aviva UK Digital Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
AWP Assistance UK Ltd |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
0.22 |
||||
AXA Insurance UK Plc |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
3.71 |
||||
AXA PPP Healthcare Limited |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
23.4 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
0.17 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
7.29 |
5.97 |
3141.11 |
||
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
2.18 |
0.21 |
8.91 |
359.24 |
10.48 |
Barclays Bank Plc |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
7.63 |
79.47 |
6.83 |
||
Barclays Bank UK PLC |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
5.77 |
11.22 |
743.38 |
12 |
|
Benenden Healthcare Society Limited, The |
Benenden Healthcare Society Limited, The |
Yes |
01 July 2019 to 31 December 2019 |
1.51 |
||||
BISL Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
2320581.4 |
||||
Blemain Finance Limited |
BRAKEN MIDCO1 PLC |
No |
01 July 2019 to 31 December 2019 |
48.51 |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
Yes |
01 April 2019 to 30 September 2019 |
45.62 |
||||
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
No |
01 July 2019 to 31 December 2019 |
|||||
British Gas Services Limited |
CENTRICA PLC |
Yes |
01 July 2019 to 31 December 2019 |
12.97 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
Yes |
01 July 2019 to 31 December 2019 |
4.64 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
No |
01 May 2019 to 31 October 2019 |
0.63 |
||||
Canada Square Operations Limited |
CITIGROUP INC |
No |
01 July 2019 to 31 December 2019 |
|||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
No |
01 July 2019 to 31 December 2019 |
6.14 |
26.72 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
No |
01 July 2019 to 31 December 2019 |
1.23 |
||||
Card Protection Plan Ltd |
CPP GROUP |
Yes |
01 July 2019 to 31 December 2019 |
1.61 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
5.46 |
||||
Carphone Warehouse Ltd, The |
DIXONS CARPHONE PLC |
No |
01 May 2019 to 31 October 2019 |
|||||
Carrot Risk Technologies Ltd |
TRAK GLOBAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
36.89 |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
7.49 |
5.09 |
|||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
2.06 |
13.72 |
|||
Chubb European Group SE |
CHUBB LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
0.67 |
||||
Cigna Insurance Services (Europe) Limited |
CIGNA CORPORATION |
No |
01 July 2019 to 31 December 2019 |
14.32 |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
8.97 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
No |
01 February 2019 to 31 July 2019 |
2.82 |
19.26 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
Yes |
01 April 2019 to 30 September 2019 |
4.01 |
5.79 |
853.31 |
||
Cofunds Limited |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
10.87 |
2.56 |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
No |
01 May 2019 to 31 October 2019 |
2.04 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
|||||
Co-operative Bank Plc, The |
CO-OPERATIVE BANK PLC (THE) |
No |
01 July 2019 to 31 December 2019 |
3.27 |
8.15 |
4125.27 |
||
Corgi Homeplan Ltd |
US BANCORP |
No |
01 July 2019 to 31 December 2019 |
6.46 |
||||
Countrywide Assured Plc |
CHESNARA PLC |
No |
01 July 2019 to 31 December 2019 |
2.44 |
3.89 |
14.14 |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
5.11 |
7.74 |
0.83 |
0.33 |
|
Covea Insurance plc |
COVEA COOPERATIONS SA |
Yes |
01 July 2019 to 31 December 2019 |
1.98 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
1.43 |
2.63 |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
5.33 |
1274.03 |
|||
CT Capital Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Cumberland Building Society |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
0.23 |
1.11 |
30.92 |
96.77 |
|
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
No |
01 July 2019 to 31 December 2019 |
4.54 |
3.92 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
0.32 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
6.96 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
No |
01 April 2019 to 30 September 2019 |
3.14 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
No |
01 April 2019 to 30 September 2019 |
27.03 |
||||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
No |
01 March 2019 to 31 August 2019 |
|||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
8.56 |
0.42 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
2.36 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
3.91 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
7.96 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
No |
01 July 2019 to 31 December 2019 |
11.27 |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
3 |
1.9 |
1.58 |
||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
1.25 |
0.19 |
|||
FCE Bank Plc |
FORD MOTOR CO |
No |
01 July 2019 to 31 December 2019 |
1.59 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
1.57 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
11.01 |
1.99 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
5.79 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
23.51 |
||||
Geo Underwriting Services Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
2.06 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
4.85 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
4.35 |
1.29 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
No |
01 July 2019 to 31 December 2019 |
10.57 |
0.38 |
0.28 |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
0.49 |
||||
Highway Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
0.98 |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
1.26 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
2.65 |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
No |
04 March 2019 to 03 September 2019 |
|||||
Homeserve Membership Limited |
HOMESERVE PLC |
No |
01 April 2019 to 30 September 2019 |
|||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
No |
01 July 2019 to 31 December 2019 |
3.63 |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
1.52 |
13.38 |
32.32 |
6.6 |
|
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
8.55 |
5.45 |
10.66 |
29.86 |
2.36 |
IGO4 Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
8.37 |
||||
Ikano Bank AB (publ) |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
6.52 |
1256.48 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
4.53 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Invesco Fund Managers Limited |
INVESCO LTD |
No |
01 July 2019 to 31 December 2019 |
3.73 |
||||
Investec Bank PLC |
INVESTEC PLC |
No |
01 April 2019 to 30 September 2019 |
5.37 |
7.82 |
1.54 |
||
Investment Funds Direct Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
5.88 |
4.06 |
|||
J D Williams & Company Limited |
N BROWN GROUP PLC |
No |
01 March 2019 to 31 August 2019 |
|||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
No |
01 July 2019 to 31 December 2019 |
0.88 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
11.74 |
||||
Landmark Mortgages Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
19.98 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
0.87 |
5.22 |
50.76 |
||
Legal & General Insurance Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
4.7 |
||||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
0.82 |
0.97 |
2.24 |
||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
0.39 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
No |
01 July 2019 to 31 December 2019 |
1.37 |
3.61 |
3.75 |
||
Liverpool Victoria Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
1.62 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
4.42 |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
3.53 |
0.79 |
7.95 |
352.56 |
5.39 |
Loans.co.uk Ltd |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
61.82 |
||||
London and Country Mortgages Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
0.3 |
||||
M & G Securities Limited |
M&G PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
No |
01 July 2019 to 31 December 2019 |
1.89 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
4.67 |
14.68 |
48.84 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
3.64 |
78.82 |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
No |
01 June 2019 to 30 November 2019 |
|||||
Metro Bank PLC |
METRO BANK PLC |
No |
01 July 2019 to 31 December 2019 |
4.15 |
3.13 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
No |
01 March 2019 to 31 August 2019 |
4.02 |
||||
Moorcroft Debt Recovery Limited |
NO GROUP |
No |
01 February 2019 to 31 July 2019 |
0.69 |
||||
Mortgage Works (UK) Plc, The |
NATIONWIDE BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
3.31 |
||||
Motorway Direct Plc |
CAR PROTECT HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
|||||
N.I.I.B. Group Limited |
BANK OF IRELAND GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
National Farmers' Union Mutual Insurance Society Limited, The |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
0.78 |
2.52 |
1.59 |
||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
No |
01 April 2019 to 30 September 2019 |
0.63 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
4.71 |
2.54 |
5.96 |
32.98 |
3.09 |
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
No |
05 April 2019 to 04 October 2019 |
1.64 |
2.99 |
1.95 |
||
Nemo Personal Finance Limited |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
11.44 |
||||
Newcastle Building Society |
NEWCASTLE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
0.53 |
3.02 |
97.65 |
||
Next Risk Solutions Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
75.55 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
No |
01 July 2019 to 31 December 2019 |
2.57 |
1.31 |
1192.77 |
||
Nottingham Building Society |
NOTTINGHAM BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
0.86 |
1.68 |
230.36 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
No |
01 April 2019 to 30 September 2019 |
112.84 |
||||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
No |
01 July 2019 to 31 December 2019 |
2.58 |
1.47 |
|||
One Call Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
3.32 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
No |
01 July 2019 to 31 December 2019 |
1.36 |
14.47 |
519.35 |
||
Openwork Limited |
OPENWORK PARTNERSHIP LLP |
No |
01 July 2019 to 31 December 2019 |
|||||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
No |
01 April 2019 to 30 September 2019 |
|||||
PA (GI) Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
44.76 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
Yes |
01 April 2019 to 30 September 2019 |
1.54 |
6.35 |
|||
Paratus AMC Limited |
STERLING HOLDINGS LP |
No |
01 July 2019 to 31 December 2019 |
13.61 |
||||
Pepper (UK) Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
20.46 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
2.63 |
9.39 |
3.87 |
8.83 |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
1.81 |
7.8 |
1.92 |
6.55 |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
0.72 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
1.1 |
3.51 |
|||
Prudential Assurance Company Limited, The |
M&G PLC |
Yes |
01 July 2019 to 31 December 2019 |
3.41 |
2.49 |
0.42 |
6.09 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
No |
01 July 2019 to 31 December 2019 |
45.34 |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
No |
01 July 2019 to 31 December 2019 |
5.61 |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
No |
01 April 2019 to 30 September 2019 |
|||||
R. Raphael & Sons Plc |
LENLYN HOLDINGS PLC |
No |
01 March 2019 to 31 August 2019 |
10.83 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
0.84 |
||||
RCI Financial Services Limited |
RENAULT |
No |
01 July 2019 to 31 December 2019 |
|||||
ReAssure Limited |
SWISS RE AG |
No |
01 July 2019 to 31 December 2019 |
0.92 |
0.64 |
3.58 |
12.69 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
No |
01 April 2019 to 30 September 2019 |
20.24 |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
No |
02 January 2019 to 01 July 2019 |
|||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
3.73 |
||||
Royal Bank of Scotland Plc, The |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
5.1 |
1.41 |
8.98 |
24.61 |
3.28 |
Royal London Mutual Insurance Society Limited, The |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
1.22 |
0.49 |
1.06 |
||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
1.7 |
||||
Saga Services Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
3.26 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
7.05 |
19.5 |
3.76 |
||
Santander Cards UK Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
|||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
1.83 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
4.45 |
7.27 |
371.21 |
5.18 |
|
Scottish Equitable Plc |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
0.91 |
0.79 |
3.47 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
Yes |
01 July 2019 to 31 December 2019 |
1.42 |
3.05 |
0.31 |
1.55 |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
0.83 |
0.81 |
5.88 |
||
Sesame Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Share Centre Limited, The |
SHARE PLC |
No |
01 July 2019 to 31 December 2019 |
7.42 |
1.51 |
|||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
1.66 |
14.35 |
|||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
11.21 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
0.72 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
1.27 |
3.88 |
106.41 |
||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
No |
01 July 2019 to 31 December 2019 |
0.61 |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
SquareTrade Limited |
THE ALLSTATE CORP. |
No |
01 July 2019 to 31 December 2019 |
|||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
10.99 |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
1.43 |
2.53 |
2.54 |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
0.54 |
26.75 |
1.12 |
2.49 |
|
Starling Bank Limited |
STARLING BANK LIMITED |
No |
01 June 2019 to 30 November 2019 |
2.11 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
No |
01 July 2019 to 31 December 2019 |
17.08 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
No |
01 April 2019 to 30 September 2019 |
84.29 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
No |
01 July 2019 to 31 December 2019 |
1 |
5.2 |
23.48 |
||
Swinton Group Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Target Servicing Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
2.67 |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
No |
01 July 2019 to 31 December 2019 |
10.65 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
No |
01 March 2019 to 31 August 2019 |
4.36 |
38.24 |
|||
Tesco Underwriting Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
1.13 |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
No |
01 July 2019 to 31 December 2019 |
11.92 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
2.18 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
No |
01 July 2019 to 31 December 2019 |
5.13 |
7.2 |
|||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
3.16 |
||||
UK General Insurance Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
|||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
2.76 |
8.16 |
20.87 |
||
Ultimate Insurance Solutions Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
5.88 |
||||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
No |
01 April 2019 to 30 September 2019 |
|||||
Unum Ltd |
UNUM GROUP INC. |
No |
01 July 2019 to 31 December 2019 |
2.66 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
No |
01 July 2019 to 31 December 2019 |
8.52 |
||||
Virgin Money plc |
VIRGIN MONEY UK PLC |
No |
01 July 2019 to 31 December 2019 |
1.94 |
1.81 |
|||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
Yes |
01 July 2019 to 31 December 2019 |
0.87 |
6.21 |
2.01 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
No |
01 July 2019 to 31 December 2019 |
251.02 |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
0.64 |
4.11 |
95.37 |
0.42 |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
No |
01 July 2019 to 31 December 2019 |
|||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
0.85 |
7.01 |
209.54 |
||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
No |
01 July 2019 to 31 December 2019 |
3.2 |
1.88 |
6.35 |
Context B
Complaints data - Context (intermediation)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm Name |
Firm group |
Joint Report |
Reporting Period |
Banking and credit cards (N/A) |
Decumulation & pensions (per 1,000 policies sold) |
Home finance (per 1,000 sales) |
Insurance & pure protection (per 1,000 policies sold) |
Investments (per 1,000 sales or transactions) |
|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Acm Ulr Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
4.3 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
2.8 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
|||||
Adrian Flux Insurance Services Group |
NO GROUP |
No |
01 March 2019 to 31 August 2019 |
|||||
Ageas Insurance Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
|||||
Ageas Retail Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
|||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
No |
01 July 2019 to 31 December 2019 |
26.5 |
2.2 |
|||
Al Rayan Bank PLC |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Allianz Insurance Plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
|||||
Allianz plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
53 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
No |
01 July 2019 to 31 December 2019 |
|||||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
Yes |
01 June 2019 to 30 November 2019 |
|||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Animal Friends Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
7.6 |
||||
Arnold Clark Automobiles Limited |
ARNOLD CLARK AUTOMOBILES LIMITED |
No |
01 July 2019 to 31 December 2019 |
112.3 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
Yes |
01 July 2019 to 31 December 2019 |
2.7 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
No |
01 July 2019 to 31 December 2019 |
|||||
Asurion Europe Limited |
NEW ASURION CORP |
No |
01 July 2019 to 31 December 2019 |
|||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
8.8 |
||||
Automobile Association Insurance Services Limited |
AA PLC |
No |
01 February 2019 to 31 July 2019 |
6.2 |
||||
Aviva Insurance Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Aviva Life Services UK Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Aviva UK Digital Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
0.5 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
0.6 |
||||
AXA Insurance UK Plc |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
|||||
AXA PPP Healthcare Limited |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
|||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
|||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Barclays Bank Plc |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Barclays Bank UK PLC |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
8.1 |
||||
Benenden Healthcare Society Limited, The |
Benenden Healthcare Society Limited, The |
Yes |
01 July 2019 to 31 December 2019 |
|||||
BISL Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
6.7 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Blemain Finance Limited |
BRAKEN MIDCO1 PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
Yes |
01 April 2019 to 30 September 2019 |
|||||
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
No |
01 July 2019 to 31 December 2019 |
7.5 |
||||
British Gas Services Limited |
CENTRICA PLC |
Yes |
01 July 2019 to 31 December 2019 |
|||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Call Assist Ltd |
CALL ASSIST LIMITED |
No |
01 May 2019 to 31 October 2019 |
|||||
Canada Square Operations Limited |
CITIGROUP INC |
No |
01 July 2019 to 31 December 2019 |
|||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
No |
01 July 2019 to 31 December 2019 |
|||||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
No |
01 July 2019 to 31 December 2019 |
|||||
Card Protection Plan Ltd |
CPP GROUP |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
10.8 |
||||
Carphone Warehouse Ltd, The |
DIXONS CARPHONE PLC |
No |
01 May 2019 to 31 October 2019 |
10.7 |
||||
Carrot Risk Technologies Ltd |
TRAK GLOBAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
55.5 |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
|||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Chubb European Group SE |
CHUBB LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Cigna Insurance Services (Europe) Limited |
CIGNA CORPORATION |
No |
01 July 2019 to 31 December 2019 |
|||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
No |
01 February 2019 to 31 July 2019 |
661.3 |
||||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
Yes |
01 April 2019 to 30 September 2019 |
|||||
Cofunds Limited |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
|||||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
No |
01 May 2019 to 31 October 2019 |
1.3 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
17.8 |
11.6 |
|||
Co-operative Bank Plc, The |
CO-OPERATIVE BANK PLC (THE) |
No |
01 July 2019 to 31 December 2019 |
6019.9 |
||||
Corgi Homeplan Ltd |
US BANCORP |
No |
01 July 2019 to 31 December 2019 |
44.8 |
||||
Countrywide Assured Plc |
CHESNARA PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
65.8 |
71.4 |
|||
Covea Insurance plc |
COVEA COOPERATIONS SA |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
172.1 |
||||
Creation Financial Services Limited |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
|||||
CT Capital Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Cumberland Building Society |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
|||||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
0.7 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
No |
01 April 2019 to 30 September 2019 |
11.9 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
No |
01 April 2019 to 30 September 2019 |
|||||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
No |
01 March 2019 to 31 August 2019 |
7.7 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
esure Insurance Limited |
ESURE GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
|||||
EUI Limited |
ADMIRAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
No |
01 July 2019 to 31 December 2019 |
48.4 |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
FCE Bank Plc |
FORD MOTOR CO |
No |
01 July 2019 to 31 December 2019 |
|||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Geo Underwriting Services Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Gresham Insurance Company Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
16.5 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Highway Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
|||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
No |
04 March 2019 to 03 September 2019 |
758.2 |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
No |
01 April 2019 to 30 September 2019 |
43.3 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
No |
01 July 2019 to 31 December 2019 |
3.7 |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
IGO4 Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
12.1 |
||||
Ikano Bank AB (publ) |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
7.4 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
No |
01 July 2019 to 31 December 2019 |
1.4 |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
Investec Bank PLC |
INVESTEC PLC |
No |
01 April 2019 to 30 September 2019 |
|||||
Investment Funds Direct Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
No |
01 March 2019 to 31 August 2019 |
23 |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
No |
01 July 2019 to 31 December 2019 |
|||||
Kensington Mortgage Company Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
|||||
Landmark Mortgages Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
|||||
Legal & General Insurance Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
0.2 |
422.1 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Liverpool Victoria Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Loans.co.uk Ltd |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
London and Country Mortgages Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
20.5 |
16.6 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
|||||
M & G Securities Limited |
M&G PLC |
No |
01 July 2019 to 31 December 2019 |
1.4 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
No |
01 June 2019 to 30 November 2019 |
5.1 |
||||
Metro Bank PLC |
METRO BANK PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Monzo Bank Ltd |
MONZO BANK LIMITED |
No |
01 March 2019 to 31 August 2019 |
|||||
Moorcroft Debt Recovery Limited |
NO GROUP |
No |
01 February 2019 to 31 July 2019 |
|||||
Mortgage Works (UK) Plc, The |
NATIONWIDE BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
|||||
Motorway Direct Plc |
CAR PROTECT HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
2.3 |
||||
N.I.I.B. Group Limited |
BANK OF IRELAND GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
National Farmers' Union Mutual Insurance Society Limited, The |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
|||||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
No |
01 April 2019 to 30 September 2019 |
|||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
769.7 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
No |
05 April 2019 to 04 October 2019 |
39.2 |
||||
Nemo Personal Finance Limited |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
|||||
Newcastle Building Society |
NEWCASTLE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
|||||
Next Risk Solutions Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
123.6 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
No |
01 July 2019 to 31 December 2019 |
|||||
Nottingham Building Society |
NOTTINGHAM BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
|||||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
No |
01 April 2019 to 30 September 2019 |
|||||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
One Call Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
6 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Openwork Limited |
OPENWORK PARTNERSHIP LLP |
No |
01 July 2019 to 31 December 2019 |
11.1 |
2.4 |
2.5 |
9.4 |
|
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
No |
01 April 2019 to 30 September 2019 |
13.9 |
||||
PA (GI) Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
Yes |
01 April 2019 to 30 September 2019 |
38.1 |
||||
Paratus AMC Limited |
STERLING HOLDINGS LP |
No |
01 July 2019 to 31 December 2019 |
1564 |
||||
Pepper (UK) Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Pinnacle Insurance Plc |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
|||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
3233.2 |
||||
Prudential Assurance Company Limited, The |
M&G PLC |
Yes |
01 July 2019 to 31 December 2019 |
|||||
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
Qmetric Group Limited |
R&H TRUST CO LTD |
No |
01 April 2019 to 30 September 2019 |
1.2 |
||||
R. Raphael & Sons Plc |
LENLYN HOLDINGS PLC |
No |
01 March 2019 to 31 August 2019 |
26.5 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
|||||
RCI Financial Services Limited |
RENAULT |
No |
01 July 2019 to 31 December 2019 |
113.7 |
||||
ReAssure Limited |
SWISS RE AG |
No |
01 July 2019 to 31 December 2019 |
|||||
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
No |
01 April 2019 to 30 September 2019 |
|||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
No |
02 January 2019 to 01 July 2019 |
1.6 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Royal Bank of Scotland Plc, The |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
1424.2 |
||||
Royal London Mutual Insurance Society Limited, The |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
|||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Saga Services Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
|||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
|||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
|||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
|||||
Santander UK Plc |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
|||||
Scottish Equitable Plc |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
|||||
Scottish Friendly Assurance Society Limited |
NO GROUP |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Sesame Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
2.4 |
13.1 |
|||
Share Centre Limited, The |
SHARE PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
38.1 |
64.1 |
|||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
No |
01 July 2019 to 31 December 2019 |
|||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
3.7 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
No |
01 July 2019 to 31 December 2019 |
18.6 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
5 |
2.1 |
7.7 |
7.3 |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Starling Bank Limited |
STARLING BANK LIMITED |
No |
01 June 2019 to 30 November 2019 |
|||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
No |
01 July 2019 to 31 December 2019 |
30.8 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
No |
01 April 2019 to 30 September 2019 |
|||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
No |
01 July 2019 to 31 December 2019 |
|||||
Swinton Group Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
8.9 |
||||
Target Servicing Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
|||||
Telefonica Insurance S.A. |
TELEFONICA SA |
No |
01 July 2019 to 31 December 2019 |
|||||
Tesco Personal Finance PLC |
TESCO PLC |
No |
01 March 2019 to 31 August 2019 |
5.3 |
||||
Tesco Underwriting Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
|||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
No |
01 July 2019 to 31 December 2019 |
|||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
TSB Bank plc |
BANCO DE SABADELL SA |
No |
01 July 2019 to 31 December 2019 |
0.9 |
||||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
UK General Insurance Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
2.8 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
1087 |
||||
Ultimate Insurance Solutions Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
|||||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
No |
01 April 2019 to 30 September 2019 |
0.8 |
||||
Unum Ltd |
UNUM GROUP INC. |
No |
01 July 2019 to 31 December 2019 |
24.5 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Virgin Money plc |
VIRGIN MONEY UK PLC |
No |
01 July 2019 to 31 December 2019 |
|||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
Yes |
01 July 2019 to 31 December 2019 |
|||||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
No |
01 July 2019 to 31 December 2019 |
|||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
|||||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
No |
01 July 2019 to 31 December 2019 |
1.7 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
|||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
No |
01 July 2019 to 31 December 2019 |
Open
Complaints data - Open
Firm Name |
Firm Group |
Joint Report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
No |
01 July 2019 to 31 December 2019 |
10 |
623 |
713 |
1 |
1,347 |
|
Acm Ulr Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
792 |
792 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
734 |
734 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
4,176 |
4,176 |
||||
Action 365 Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,638 |
1,638 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
No |
01 March 2019 to 31 August 2019 |
1,115 |
1,115 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
3,983 |
3,983 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
2,669 |
2,669 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
No |
01 July 2019 to 31 December 2019 |
784 |
34 |
3,840 |
6 |
4,664 |
|
Al Rayan Bank PLC |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,310 |
209 |
2 |
1,521 |
||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
407 |
346 |
753 |
|||
Allianz Insurance Plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
18,274 |
18,274 |
||||
Allianz plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
608 |
608 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
No |
01 July 2019 to 31 December 2019 |
3,314 |
9,771 |
13,085 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
Yes |
01 June 2019 to 30 November 2019 |
2,142 |
2,142 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
Yes |
01 July 2019 to 31 December 2019 |
1,909 |
1,909 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
3,812 |
3,812 |
||||
Arnold Clark Automobiles Limited |
ARNOLD CLARK AUTOMOBILES LIMITED |
No |
01 July 2019 to 31 December 2019 |
2,564 |
2,564 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
Yes |
01 July 2019 to 31 December 2019 |
681 |
681 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
No |
01 July 2019 to 31 December 2019 |
14,353 |
14,353 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
No |
01 July 2019 to 31 December 2019 |
4,622 |
4,622 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
1,752 |
1,752 |
||||
Automobile Association Insurance Services Limited |
AA PLC |
No |
01 February 2019 to 31 July 2019 |
19,784 |
19,784 |
||||
Aviva Insurance Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
130,554 |
130,554 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
11,025 |
873 |
6,626 |
5,001 |
23,525 |
|
Aviva UK Digital Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
1,492 |
1,492 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
729 |
729 |
||||
AXA Insurance UK Plc |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
23,617 |
23,617 |
||||
AXA PPP Healthcare Limited |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
27,125 |
27,125 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
982 |
982 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
15,669 |
993 |
14,625 |
34 |
31,321 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
77,406 |
40 |
20,498 |
464,460 |
2,310 |
564,714 |
Barclays Bank Plc |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
12,253 |
- |
24 |
2 |
30 |
12,309 |
Barclays Bank UK PLC |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
215,731 |
185 |
9,869 |
800,755 |
5,673 |
1,032,213 |
Benenden Healthcare Society Limited, The |
Benenden Healthcare Society Limited, The |
Yes |
01 July 2019 to 31 December 2019 |
1,264 |
1,264 |
||||
BISL Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
10,551 |
10,551 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
65 |
99,785 |
99,850 |
|||
Blemain Finance Limited |
BRAKEN MIDCO1 PLC |
No |
01 July 2019 to 31 December 2019 |
502 |
332 |
834 |
|||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
Yes |
01 April 2019 to 30 September 2019 |
16 |
1,215 |
21,571 |
383 |
23,185 |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
No |
01 July 2019 to 31 December 2019 |
1,313 |
1,313 |
||||
British Gas Services Limited |
CENTRICA PLC |
Yes |
01 July 2019 to 31 December 2019 |
100,618 |
100,618 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
Yes |
01 July 2019 to 31 December 2019 |
11,073 |
11,073 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
No |
01 May 2019 to 31 October 2019 |
1,272 |
1,272 |
||||
Canada Square Operations Limited |
CITIGROUP INC |
No |
01 July 2019 to 31 December 2019 |
60 |
24 |
86,273 |
86,357 |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
No |
01 July 2019 to 31 December 2019 |
23,539 |
91,455 |
114,994 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
No |
01 July 2019 to 31 December 2019 |
1,633 |
1,633 |
||||
Card Protection Plan Ltd |
CPP GROUP |
Yes |
01 July 2019 to 31 December 2019 |
829 |
829 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
1,306 |
1,306 |
||||
Carphone Warehouse Ltd, The |
DIXONS CARPHONE PLC |
No |
01 May 2019 to 31 October 2019 |
93,332 |
93,332 |
||||
Carrot Risk Technologies Ltd |
TRAK GLOBAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
619 |
619 |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
846 |
2 |
848 |
|||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
428 |
974 |
1,402 |
|||
Chubb European Group SE |
CHUBB LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
2,315 |
2,315 |
||||
Cigna Insurance Services (Europe) Limited |
CIGNA CORPORATION |
No |
01 July 2019 to 31 December 2019 |
1,086 |
1,086 |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
12,368 |
12,368 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
No |
01 February 2019 to 31 July 2019 |
142 |
574 |
716 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
Yes |
01 April 2019 to 30 September 2019 |
17,146 |
9 |
1,008 |
86,814 |
113 |
105,090 |
Cofunds Limited |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
208 |
2,292 |
2,500 |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
No |
01 May 2019 to 31 October 2019 |
1,034 |
1,034 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
589 |
412 |
8 |
1,009 |
||
Co-operative Bank Plc, The |
CO-OPERATIVE BANK PLC (THE) |
No |
01 July 2019 to 31 December 2019 |
14,309 |
3 |
1,403 |
38,431 |
107 |
54,253 |
Corgi Homeplan Ltd |
US BANCORP |
No |
01 July 2019 to 31 December 2019 |
1,135 |
1,135 |
||||
Countrywide Assured Plc |
CHESNARA PLC |
No |
01 July 2019 to 31 December 2019 |
307 |
471 |
235 |
1,013 |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
1,152 |
5 |
75 |
9 |
48 |
1,289 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
Yes |
01 July 2019 to 31 December 2019 |
3,572 |
3,572 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
3,063 |
568 |
1,570 |
14 |
5,215 |
|
Creation Financial Services Limited |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
1,631 |
2,492 |
4,123 |
|||
CT Capital Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1 |
565 |
566 |
|||
Cumberland Building Society |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
58 |
- |
29 |
491 |
12 |
590 |
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
No |
01 July 2019 to 31 December 2019 |
518 |
9 |
28 |
555 |
||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,399 |
1,399 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
822 |
822 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
No |
01 April 2019 to 30 September 2019 |
21,666 |
21,666 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
No |
01 April 2019 to 30 September 2019 |
1,065 |
22 |
1,087 |
|||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
No |
01 March 2019 to 31 August 2019 |
860 |
860 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
46 |
2,239 |
2,285 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
15,188 |
15,188 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
41,041 |
41,041 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,116 |
1,116 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
No |
01 July 2019 to 31 December 2019 |
763 |
763 |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
26 |
309 |
348 |
683 |
||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
521 |
251 |
772 |
|||
FCE Bank Plc |
FORD MOTOR CO |
No |
01 July 2019 to 31 December 2019 |
88 |
538 |
626 |
|||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
506 |
506 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
912 |
1,520 |
2,432 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
3,070 |
3,070 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
3,187 |
3,187 |
||||
Geo Underwriting Services Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
746 |
746 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
2,350 |
2,350 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
21 |
986 |
1,007 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
No |
01 July 2019 to 31 December 2019 |
35 |
165 |
2,598 |
2,798 |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
25,516 |
25,516 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
- |
- |
544 |
544 |
Highway Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
740 |
740 |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
724 |
724 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
7,995 |
7,995 |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
No |
04 March 2019 to 03 September 2019 |
5,377 |
5,377 |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
No |
01 April 2019 to 30 September 2019 |
4,882 |
4,882 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
No |
01 July 2019 to 31 December 2019 |
1,168 |
1,168 |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
578 |
1 |
38 |
527 |
64 |
1,208 |
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
206,194 |
57 |
9,572 |
185,172 |
2,277 |
403,272 |
IGO4 Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,496 |
1,496 |
||||
Ikano Bank AB (publ) |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
4,133 |
872 |
5,005 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,700 |
1,700 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,569 |
1,569 |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
No |
01 July 2019 to 31 December 2019 |
1,017 |
1,017 |
||||
Investec Bank PLC |
INVESTEC PLC |
No |
01 April 2019 to 30 September 2019 |
827 |
- |
10 |
57 |
894 |
|
Investment Funds Direct Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
317 |
393 |
710 |
|||
J D Williams & Company Limited |
N BROWN GROUP PLC |
No |
01 March 2019 to 31 August 2019 |
19,294 |
19,294 |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
No |
01 July 2019 to 31 December 2019 |
874 |
874 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
1,354 |
1,354 |
||||
Landmark Mortgages Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,033 |
1,033 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
716 |
908 |
1,327 |
14 |
2,965 |
|
Legal & General Insurance Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
10,716 |
10,716 |
||||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
147 |
574 |
721 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
1,010 |
3,955 |
603 |
5,568 |
||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
592 |
592 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
No |
01 July 2019 to 31 December 2019 |
3 |
312 |
3,626 |
292 |
4,233 |
|
Liverpool Victoria Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
8,351 |
8,351 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
- |
10,834 |
- |
10,834 |
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
109,565 |
218 |
5,118 |
509,900 |
2,435 |
627,236 |
Loans.co.uk Ltd |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
4 |
- |
- |
4,427 |
- |
4,431 |
London and Country Mortgages Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
753 |
241 |
994 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
744 |
744 |
||||
M & G Securities Limited |
M&G PLC |
No |
01 July 2019 to 31 December 2019 |
764 |
764 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
No |
01 July 2019 to 31 December 2019 |
3,425 |
3,425 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
15,627 |
23 |
44,413 |
60,063 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
11,818 |
- |
- |
332,699 |
- |
344,517 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
No |
01 June 2019 to 30 November 2019 |
830 |
830 |
||||
Metro Bank PLC |
METRO BANK PLC |
No |
01 July 2019 to 31 December 2019 |
8,122 |
128 |
8,250 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
No |
01 March 2019 to 31 August 2019 |
11,541 |
11,541 |
||||
Moorcroft Debt Recovery Limited |
NO GROUP |
No |
01 February 2019 to 31 July 2019 |
692 |
692 |
||||
Mortgage Business Plc, The |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
918 |
- |
- |
918 |
Mortgage Works (UK) Plc, The |
NATIONWIDE BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
875 |
875 |
||||
Motorway Direct Plc |
CAR PROTECT HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
506 |
506 |
||||
N.I.I.B. Group Limited |
BANK OF IRELAND GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
726 |
726 |
||||
National Farmers' Union Mutual Insurance Society Limited, The |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
95 |
4,728 |
113 |
4,936 |
||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
No |
01 April 2019 to 30 September 2019 |
848 |
848 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
115,315 |
37 |
5,368 |
147,326 |
510 |
268,556 |
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
No |
05 April 2019 to 04 October 2019 |
45,573 |
13 |
5,245 |
56,953 |
551 |
108,335 |
Nemo Personal Finance Limited |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
100 |
978 |
1,078 |
|||
Newcastle Building Society |
NEWCASTLE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
202 |
2 |
96 |
699 |
9 |
1,008 |
Next Risk Solutions Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
609 |
609 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
No |
01 July 2019 to 31 December 2019 |
2,068 |
1 |
41 |
4,158 |
9 |
6,277 |
Nottingham Building Society |
NOTTINGHAM BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
225 |
40 |
1,751 |
2,016 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
No |
01 April 2019 to 30 September 2019 |
2,572 |
51,609 |
57 |
54,238 |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
No |
01 July 2019 to 31 December 2019 |
497 |
46 |
543 |
|||
One Call Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
2,211 |
2,211 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
No |
01 July 2019 to 31 December 2019 |
476 |
399 |
161 |
1,036 |
||
Openwork Limited |
OPENWORK PARTNERSHIP LLP |
No |
01 July 2019 to 31 December 2019 |
50 |
125 |
329 |
37 |
541 |
|
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
No |
01 April 2019 to 30 September 2019 |
1,333 |
1,333 |
||||
PA (GI) Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
9,847 |
9,847 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
Yes |
01 April 2019 to 30 September 2019 |
329 |
541 |
2,045 |
2,915 |
||
Paratus AMC Limited |
STERLING HOLDINGS LP |
No |
01 July 2019 to 31 December 2019 |
348 |
1,392 |
1,740 |
|||
Pepper (UK) Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
560 |
560 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
1,571 |
2 |
648 |
442 |
2,663 |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
3,366 |
4 |
3,463 |
1,269 |
8,102 |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
4,811 |
4,811 |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
No |
01 April 2019 to 30 September 2019 |
525 |
525 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
656 |
315 |
2,066 |
26 |
3,063 |
|
Prudential Assurance Company Limited, The |
M&G PLC |
Yes |
01 July 2019 to 31 December 2019 |
11,211 |
26 |
827 |
4,982 |
17,046 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
No |
01 July 2019 to 31 December 2019 |
5,631 |
5,631 |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
No |
01 July 2019 to 31 December 2019 |
537 |
537 |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
No |
01 April 2019 to 30 September 2019 |
948 |
948 |
||||
R. Raphael & Sons Plc |
LENLYN HOLDINGS PLC |
No |
01 March 2019 to 31 August 2019 |
2,133 |
1,324 |
3,457 |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
7,345 |
7,345 |
||||
RCI Financial Services Limited |
RENAULT |
No |
01 July 2019 to 31 December 2019 |
4,092 |
4,092 |
||||
ReAssure Limited |
SWISS RE AG |
No |
01 July 2019 to 31 December 2019 |
1,583 |
1 |
1,056 |
458 |
3,098 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
No |
01 April 2019 to 30 September 2019 |
1,390 |
1,390 |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
No |
02 January 2019 to 01 July 2019 |
768 |
768 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
25,176 |
25,176 |
||||
Royal Bank of Scotland Plc, The |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
34,483 |
11 |
2,257 |
74,356 |
193 |
111,300 |
Royal London Mutual Insurance Society Limited, The |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
3,852 |
2,037 |
775 |
6,664 |
||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
556 |
556 |
||||
Saga Services Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
6,839 |
6,839 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
11,370 |
185 |
881 |
12,436 |
||
Santander Cards UK Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
64 |
147,276 |
147,340 |
|||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
507 |
507 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
111,582 |
61 |
8,912 |
198,579 |
1,437 |
320,571 |
Scottish Equitable Plc |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
2,428 |
338 |
81 |
2,847 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
Yes |
01 July 2019 to 31 December 2019 |
- |
182 |
3 |
319 |
526 |
1,030 |
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
3,507 |
- |
944 |
899 |
5,350 |
Sesame Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
- |
79 |
79 |
303 |
148 |
609 |
Share Centre Limited, The |
SHARE PLC |
No |
01 July 2019 to 31 December 2019 |
27 |
592 |
619 |
|||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
280 |
- |
325 |
682 |
- |
1,287 |
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
23,449 |
23,449 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,720 |
1,720 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
1,419 |
18 |
603 |
2,583 |
141 |
4,764 |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
No |
01 July 2019 to 31 December 2019 |
10,793 |
10,793 |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
834 |
834 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
No |
01 July 2019 to 31 December 2019 |
11,001 |
11,001 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
- |
4,891 |
- |
4,891 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
- |
650 |
- |
44 |
522 |
1,216 |
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
- |
343 |
26 |
305 |
498 |
1,172 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
2,222 |
18 |
99 |
352 |
2,691 |
|
Starling Bank Limited |
STARLING BANK LIMITED |
No |
01 June 2019 to 30 November 2019 |
2,119 |
- |
- |
- |
- |
2,119 |
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
No |
01 July 2019 to 31 December 2019 |
5,102 |
5,102 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
No |
01 April 2019 to 30 September 2019 |
9,947 |
9,947 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
No |
01 July 2019 to 31 December 2019 |
453 |
504 |
405 |
1,362 |
||
Swinton Group Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
9,023 |
9,023 |
||||
Target Servicing Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
586 |
586 |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
No |
01 July 2019 to 31 December 2019 |
9,400 |
9,400 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
No |
01 March 2019 to 31 August 2019 |
16,230 |
126 |
42,117 |
58,473 |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
1,093 |
1,093 |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,881 |
1,881 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
1,002 |
1,002 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
No |
01 July 2019 to 31 December 2019 |
43,327 |
1,773 |
70 |
45,170 |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
46,673 |
46,673 |
||||
UK General Insurance Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
4,973 |
4,973 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
2,926 |
- |
191 |
2,500 |
2 |
5,619 |
Ultimate Insurance Solutions Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
598 |
598 |
||||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
No |
01 April 2019 to 30 September 2019 |
1,958 |
1,958 |
||||
Unum Ltd |
UNUM GROUP INC. |
No |
01 July 2019 to 31 December 2019 |
510 |
510 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
No |
01 July 2019 to 31 December 2019 |
15,162 |
15,162 |
||||
Virgin Money plc |
VIRGIN MONEY UK PLC |
No |
01 July 2019 to 31 December 2019 |
6,360 |
480 |
6,840 |
|||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
Yes |
01 July 2019 to 31 December 2019 |
1 |
7,100 |
3 |
7,104 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
No |
01 July 2019 to 31 December 2019 |
6,305 |
6,305 |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
264 |
106 |
1,046 |
9 |
1,425 |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
No |
01 July 2019 to 31 December 2019 |
635 |
635 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
2,551 |
2 |
852 |
17,832 |
161 |
21,398 |
Zeux Limited |
NO GROUP |
No |
01 June 2019 to 30 November 2019 |
1,156 |
1,156 |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
No |
01 July 2019 to 31 December 2019 |
1,487 |
12 |
4,644 |
778 |
6,921 |
Closed
Complaints data - Closed
Firm Name |
Firm Group |
Joint Report |
Reporting Period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
No |
01 July 2019 to 31 December 2019 |
9 |
- |
543 |
711 |
1 |
1,264 |
Acm Ulr Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
821 |
821 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
699 |
699 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
4,240 |
4,240 |
||||
Action 365 Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,292 |
1,292 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
No |
01 March 2019 to 31 August 2019 |
1,110 |
1,110 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
4,002 |
4,002 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
2,592 |
2,592 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
No |
01 July 2019 to 31 December 2019 |
774 |
32 |
3,414 |
5 |
4,225 |
|
Al Rayan Bank PLC |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,125 |
246 |
2 |
1,373 |
||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
395 |
329 |
724 |
|||
Allianz Insurance Plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
19,829 |
19,829 |
||||
Allianz plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
247 |
247 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
No |
01 July 2019 to 31 December 2019 |
3,059 |
5,423 |
8,482 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
Yes |
01 June 2019 to 30 November 2019 |
1,552 |
1,552 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
Yes |
01 July 2019 to 31 December 2019 |
2,142 |
2,142 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
3,858 |
3,858 |
||||
Arnold Clark Automobiles Limited |
ARNOLD CLARK AUTOMOBILES LIMITED |
No |
01 July 2019 to 31 December 2019 |
2,601 |
2,601 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
Yes |
01 July 2019 to 31 December 2019 |
663 |
663 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
No |
01 July 2019 to 31 December 2019 |
14,211 |
14,211 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
No |
01 July 2019 to 31 December 2019 |
4,619 |
4,619 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
1,784 |
1,784 |
||||
Automobile Association Insurance Services Limited |
AA PLC |
No |
01 February 2019 to 31 July 2019 |
19,256 |
19,256 |
||||
Aviva Insurance Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
119,020 |
119,020 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
1 |
11,265 |
903 |
6,449 |
4,836 |
23,454 |
Aviva UK Digital Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
1,642 |
1,642 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
484 |
484 |
||||
AXA Insurance UK Plc |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
22,752 |
22,752 |
||||
AXA PPP Healthcare Limited |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
28,723 |
28,723 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
931 |
931 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
16,239 |
1,004 |
13,688 |
34 |
30,965 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
76,634 |
37 |
20,229 |
410,351 |
2,289 |
509,540 |
Barclays Bank Plc |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
12,588 |
1 |
24 |
1 |
12,614 |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
217,883 |
180 |
9,222 |
233,784 |
4,985 |
466,054 |
Benenden Healthcare Society Limited, The |
Benenden Healthcare Society Limited, The |
Yes |
01 July 2019 to 31 December 2019 |
1,231 |
1,231 |
||||
BISL Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
10,766 |
10,766 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
73 |
77,071 |
77,144 |
|||
Blemain Finance Limited |
BRAKEN MIDCO1 PLC |
No |
01 July 2019 to 31 December 2019 |
371 |
298 |
669 |
|||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
Yes |
01 April 2019 to 30 September 2019 |
9 |
1,221 |
7,101 |
289 |
8,620 |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
No |
01 July 2019 to 31 December 2019 |
1,572 |
1,572 |
||||
British Gas Services Limited |
CENTRICA PLC |
Yes |
01 July 2019 to 31 December 2019 |
81,889 |
81,889 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
Yes |
01 July 2019 to 31 December 2019 |
10,745 |
10,745 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
No |
01 May 2019 to 31 October 2019 |
1,160 |
1,160 |
||||
Canada Square Operations Limited |
CITIGROUP INC |
No |
01 July 2019 to 31 December 2019 |
58 |
12 |
77,636 |
77,706 |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
No |
01 July 2019 to 31 December 2019 |
23,666 |
125,549 |
149,215 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
No |
01 July 2019 to 31 December 2019 |
1,719 |
1,719 |
||||
Card Protection Plan Ltd |
CPP GROUP |
Yes |
01 July 2019 to 31 December 2019 |
838 |
838 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
1,398 |
1,398 |
||||
Carphone Warehouse Ltd, The |
DIXONS CARPHONE PLC |
No |
01 May 2019 to 31 October 2019 |
12,021 |
12,021 |
||||
Carrot Risk Technologies Ltd |
TRAK GLOBAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
650 |
650 |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
847 |
3 |
850 |
|||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
428 |
1,003 |
1,431 |
|||
Chubb European Group SE |
CHUBB LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
2,331 |
2,331 |
||||
Cigna Insurance Services (Europe) Limited |
CIGNA CORPORATION |
No |
01 July 2019 to 31 December 2019 |
1,069 |
1,069 |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
12,227 |
12,227 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
No |
01 February 2019 to 31 July 2019 |
147 |
572 |
719 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
Yes |
01 April 2019 to 30 September 2019 |
14,881 |
6 |
1,008 |
47,218 |
120 |
63,233 |
Cofunds Limited |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
221 |
2,415 |
2,636 |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
No |
01 May 2019 to 31 October 2019 |
971 |
971 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
619 |
436 |
6 |
1,061 |
||
Co-operative Bank Plc, The |
CO-OPERATIVE BANK PLC (THE) |
No |
01 July 2019 to 31 December 2019 |
13,850 |
3 |
1,378 |
16,449 |
112 |
31,792 |
Corgi Homeplan Ltd |
US BANCORP |
No |
01 July 2019 to 31 December 2019 |
965 |
965 |
||||
Countrywide Assured Plc |
CHESNARA PLC |
No |
01 July 2019 to 31 December 2019 |
296 |
489 |
242 |
1,027 |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
1,206 |
5 |
82 |
10 |
41 |
1,344 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
Yes |
01 July 2019 to 31 December 2019 |
3,566 |
3,566 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
3,071 |
575 |
1,194 |
15 |
4,855 |
|
Creation Financial Services Limited |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
1,698 |
3,454 |
5,152 |
|||
CT Capital Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
540 |
540 |
||||
Cumberland Building Society |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
62 |
- |
29 |
311 |
12 |
414 |
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
No |
01 July 2019 to 31 December 2019 |
497 |
8 |
28 |
533 |
||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,298 |
1,298 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
822 |
822 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
No |
01 April 2019 to 30 September 2019 |
21,270 |
21,270 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
No |
01 April 2019 to 30 September 2019 |
979 |
23 |
1,002 |
|||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
No |
01 March 2019 to 31 August 2019 |
766 |
766 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
45 |
2,224 |
2,269 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
15,302 |
15,302 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
40,394 |
40,394 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,083 |
1,083 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
No |
01 July 2019 to 31 December 2019 |
759 |
759 |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
25 |
313 |
351 |
689 |
||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
524 |
257 |
781 |
|||
FCE Bank Plc |
FORD MOTOR CO |
No |
01 July 2019 to 31 December 2019 |
88 |
538 |
626 |
|||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
455 |
455 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
919 |
1,745 |
2,664 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
3,027 |
3,027 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
3,285 |
3,285 |
||||
Geo Underwriting Services Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
773 |
773 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
2,331 |
2,331 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
21 |
1,006 |
1,027 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
No |
01 July 2019 to 31 December 2019 |
31 |
189 |
2,507 |
2,727 |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
25,744 |
25,744 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
- |
- |
548 |
548 |
Highway Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
699 |
699 |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
745 |
745 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
7,970 |
7,970 |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
No |
04 March 2019 to 03 September 2019 |
4,451 |
4,451 |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
No |
01 April 2019 to 30 September 2019 |
6,108 |
6,108 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
No |
01 July 2019 to 31 December 2019 |
1,168 |
1,168 |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
620 |
- |
39 |
477 |
60 |
1,196 |
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
206,891 |
55 |
9,529 |
156,168 |
2,195 |
374,838 |
IGO4 Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,687 |
1,687 |
||||
Ikano Bank AB (publ) |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
3,774 |
1,090 |
4,864 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,704 |
1,704 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,438 |
1,438 |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
No |
01 July 2019 to 31 December 2019 |
1,046 |
1,046 |
||||
Investec Bank PLC |
INVESTEC PLC |
No |
01 April 2019 to 30 September 2019 |
823 |
- |
9 |
- |
51 |
883 |
Investment Funds Direct Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
409 |
523 |
932 |
|||
J D Williams & Company Limited |
N BROWN GROUP PLC |
No |
01 March 2019 to 31 August 2019 |
11,082 |
11,082 |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
No |
01 July 2019 to 31 December 2019 |
867 |
867 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
1,424 |
1,424 |
||||
Landmark Mortgages Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
1,071 |
- |
1,071 |
|||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
732 |
934 |
1,465 |
13 |
3,144 |
|
Legal & General Insurance Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
10,491 |
10,491 |
||||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
117 |
539 |
656 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
1,021 |
3,879 |
632 |
5,532 |
||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
592 |
592 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
No |
01 July 2019 to 31 December 2019 |
3 |
350 |
3,222 |
326 |
3,901 |
|
Liverpool Victoria Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
8,080 |
8,080 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
- |
10,892 |
- |
10,892 |
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
107,791 |
212 |
4,981 |
479,473 |
2,423 |
594,880 |
Loans.co.uk Ltd |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
4 |
- |
- |
2,824 |
- |
2,828 |
London and Country Mortgages Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
689 |
241 |
930 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
732 |
732 |
||||
M & G Securities Limited |
M&G PLC |
No |
01 July 2019 to 31 December 2019 |
756 |
756 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
No |
01 July 2019 to 31 December 2019 |
3,180 |
3,180 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
15,507 |
23 |
40,535 |
56,065 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
11,768 |
- |
- |
175,360 |
- |
187,128 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
No |
01 June 2019 to 30 November 2019 |
827 |
827 |
||||
Metro Bank PLC |
METRO BANK PLC |
No |
01 July 2019 to 31 December 2019 |
8,020 |
124 |
8,144 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
No |
01 March 2019 to 31 August 2019 |
10,910 |
10,910 |
||||
Moorcroft Debt Recovery Limited |
NO GROUP |
No |
01 February 2019 to 31 July 2019 |
679 |
679 |
||||
Mortgage Business Plc, The |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
916 |
- |
- |
916 |
Mortgage Works (UK) Plc, The |
NATIONWIDE BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
863 |
863 |
||||
Motorway Direct Plc |
CAR PROTECT HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
516 |
516 |
||||
N.I.I.B. Group Limited |
BANK OF IRELAND GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
729 |
729 |
||||
National Farmers' Union Mutual Insurance Society Limited, The |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
100 |
4,650 |
129 |
4,879 |
||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
No |
01 April 2019 to 30 September 2019 |
764 |
764 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
114,710 |
33 |
5,503 |
113,606 |
519 |
234,371 |
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
No |
05 April 2019 to 04 October 2019 |
43,829 |
8 |
5,091 |
32,912 |
499 |
82,339 |
Nemo Personal Finance Limited |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
98 |
1,019 |
1,117 |
|||
Newcastle Building Society |
NEWCASTLE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
211 |
1 |
97 |
782 |
11 |
1,102 |
Next Risk Solutions Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
609 |
609 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
No |
01 July 2019 to 31 December 2019 |
2,101 |
1 |
40 |
4,322 |
9 |
6,473 |
Nottingham Building Society |
NOTTINGHAM BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
186 |
36 |
1,751 |
1,973 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
No |
01 April 2019 to 30 September 2019 |
2,441 |
21,411 |
55 |
23,907 |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
No |
01 July 2019 to 31 December 2019 |
570 |
57 |
627 |
|||
One Call Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
- |
- |
2,207 |
2,207 |
||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
No |
01 July 2019 to 31 December 2019 |
440 |
356 |
161 |
957 |
||
Openwork Limited |
OPENWORK PARTNERSHIP LLP |
No |
01 July 2019 to 31 December 2019 |
47 |
139 |
338 |
37 |
561 |
|
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
No |
01 April 2019 to 30 September 2019 |
1,251 |
1,251 |
||||
PA (GI) Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
11,858 |
11,858 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
Yes |
01 April 2019 to 30 September 2019 |
298 |
533 |
2,082 |
2,913 |
||
Paratus AMC Limited |
STERLING HOLDINGS LP |
No |
01 July 2019 to 31 December 2019 |
346 |
1,399 |
1,745 |
|||
Pepper (UK) Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
613 |
613 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
1,558 |
1 |
593 |
394 |
2,546 |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
3,345 |
3 |
3,406 |
1,244 |
7,998 |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
4,244 |
4,244 |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
No |
01 April 2019 to 30 September 2019 |
517 |
517 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
638 |
316 |
1,233 |
27 |
2,214 |
|
Prudential Assurance Company Limited, The |
M&G PLC |
Yes |
01 July 2019 to 31 December 2019 |
9,915 |
30 |
780 |
4,696 |
15,421 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
No |
01 July 2019 to 31 December 2019 |
6,029 |
6,029 |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
No |
01 July 2019 to 31 December 2019 |
529 |
529 |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
No |
01 April 2019 to 30 September 2019 |
958 |
958 |
||||
R. Raphael & Sons Plc |
LENLYN HOLDINGS PLC |
No |
01 March 2019 to 31 August 2019 |
2,150 |
950 |
3,100 |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
7,568 |
7,568 |
||||
RCI Financial Services Limited |
RENAULT |
No |
01 July 2019 to 31 December 2019 |
143 |
143 |
||||
ReAssure Limited |
SWISS RE AG |
No |
01 July 2019 to 31 December 2019 |
1,631 |
1 |
1,097 |
488 |
3,217 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
No |
01 April 2019 to 30 September 2019 |
1,654 |
1,654 |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
No |
02 January 2019 to 01 July 2019 |
756 |
756 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
25,161 |
25,161 |
||||
Royal Bank of Scotland Plc, The |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
33,834 |
13 |
2,189 |
59,688 |
189 |
95,913 |
Royal London Mutual Insurance Society Limited, The |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
3,895 |
2,056 |
792 |
6,743 |
||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
546 |
546 |
||||
Saga Services Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
6,948 |
6,948 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
11,663 |
186 |
1,051 |
12,900 |
||
Santander Cards UK Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
67 |
114,372 |
114,439 |
|||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
511 |
511 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
112,335 |
69 |
8,894 |
33,836 |
1,399 |
156,533 |
Scottish Equitable Plc |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
2,393 |
330 |
80 |
2,803 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
Yes |
01 July 2019 to 31 December 2019 |
- |
130 |
1 |
305 |
491 |
927 |
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
3,434 |
- |
966 |
908 |
5,308 |
Sesame Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
- |
80 |
80 |
322 |
144 |
626 |
Share Centre Limited, The |
SHARE PLC |
No |
01 July 2019 to 31 December 2019 |
27 |
590 |
617 |
|||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
240 |
- |
219 |
680 |
- |
1,139 |
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
21,302 |
21,302 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,781 |
1,781 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
1,502 |
14 |
656 |
3,049 |
123 |
5,344 |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
No |
01 July 2019 to 31 December 2019 |
11,103 |
11,103 |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
938 |
938 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
No |
01 July 2019 to 31 December 2019 |
10,922 |
10,922 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
- |
- |
- |
5,099 |
- |
5,099 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
- |
643 |
- |
45 |
495 |
1,183 |
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
- |
304 |
31 |
304 |
462 |
1,101 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
2,227 |
20 |
108 |
354 |
2,709 |
|
Starling Bank Limited |
STARLING BANK LIMITED |
No |
01 June 2019 to 30 November 2019 |
2,169 |
2,169 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
No |
01 July 2019 to 31 December 2019 |
5,056 |
5,056 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
No |
01 April 2019 to 30 September 2019 |
5,013 |
5,013 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
No |
01 July 2019 to 31 December 2019 |
456 |
490 |
394 |
1,340 |
||
Swinton Group Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
8,785 |
8,785 |
||||
Target Servicing Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
571 |
571 |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
No |
01 July 2019 to 31 December 2019 |
8,694 |
8,694 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
No |
01 March 2019 to 31 August 2019 |
16,237 |
125 |
33,727 |
50,089 |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
1,100 |
1,100 |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
No |
01 July 2019 to 31 December 2019 |
1,539 |
1,539 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
1,018 |
1,018 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
No |
01 July 2019 to 31 December 2019 |
43,114 |
1,778 |
71 |
44,963 |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
46,970 |
46,970 |
||||
UK General Insurance Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
4,907 |
4,907 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
2,865 |
- |
179 |
2,300 |
3 |
5,347 |
Ultimate Insurance Solutions Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
578 |
578 |
||||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
No |
01 April 2019 to 30 September 2019 |
1,827 |
1,827 |
||||
Unum Ltd |
UNUM GROUP INC. |
No |
01 July 2019 to 31 December 2019 |
560 |
560 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
No |
01 July 2019 to 31 December 2019 |
16,450 |
16,450 |
||||
Virgin Money plc |
VIRGIN MONEY UK PLC |
No |
01 July 2019 to 31 December 2019 |
5,606 |
426 |
6,032 |
|||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
Yes |
01 July 2019 to 31 December 2019 |
- |
7,212 |
5 |
7,217 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
No |
01 July 2019 to 31 December 2019 |
6,071 |
6,071 |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
261 |
104 |
573 |
7 |
945 |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
No |
01 July 2019 to 31 December 2019 |
682 |
682 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
2,448 |
2 |
826 |
14,856 |
158 |
18,290 |
Zeux Limited |
NO GROUP |
No |
01 June 2019 to 30 November 2019 |
1,070 |
1,070 |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
No |
01 July 2019 to 31 December 2019 |
1,518 |
11 |
4,899 |
846 |
7,274 |
Closed within 3 days
Complaints data - Closed within 3 days
Firm Name |
Firm Group |
Joint Report |
Reporting Period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
No |
01 July 2019 to 31 December 2019 |
66.7% |
33.5% |
12.8% |
0.0% |
22.1% |
|
Acm Ulr Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
0.4% |
0.4% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
16.5% |
16.5% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
43.7% |
43.7% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
No |
01 March 2019 to 31 August 2019 |
72.8% |
72.8% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
44.2% |
44.2% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
61.1% |
61.1% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
No |
01 July 2019 to 31 December 2019 |
35.8% |
6.3% |
0.0% |
0.0% |
6.6% |
|
Al Rayan Bank PLC |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
20.9% |
24.4% |
0.0% |
21.5% |
||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
59.0% |
14.9% |
39.0% |
|||
Allianz Insurance Plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
22.0% |
22.0% |
||||
Allianz plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
78.5% |
78.5% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
No |
01 July 2019 to 31 December 2019 |
15.7% |
1.5% |
6.6% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
Yes |
01 June 2019 to 30 November 2019 |
49.4% |
49.4% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
Yes |
01 July 2019 to 31 December 2019 |
17.2% |
17.2% |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
4.8% |
4.8% |
||||
Arnold Clark Automobiles Limited |
ARNOLD CLARK AUTOMOBILES LIMITED |
No |
01 July 2019 to 31 December 2019 |
23.5% |
23.5% |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
Yes |
01 July 2019 to 31 December 2019 |
61.5% |
61.5% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
No |
01 July 2019 to 31 December 2019 |
71.1% |
71.1% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
No |
01 July 2019 to 31 December 2019 |
45.0% |
45.0% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
49.8% |
49.8% |
||||
Automobile Association Insurance Services Limited |
AA PLC |
No |
01 February 2019 to 31 July 2019 |
55.5% |
55.5% |
||||
Aviva Insurance Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
36.9% |
36.9% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
0.0% |
32.4% |
42.9% |
42.5% |
36.1% |
36.3% |
Aviva UK Digital Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
56.6% |
56.6% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
17.6% |
17.6% |
||||
AXA Insurance UK Plc |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
40.1% |
40.1% |
||||
AXA PPP Healthcare Limited |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
73.7% |
73.7% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
5.4% |
5.4% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
35.6% |
12.3% |
5.9% |
2.9% |
21.7% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
68.3% |
8.1% |
58.7% |
2.6% |
3.4% |
14.7% |
Barclays Bank Plc |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
78.3% |
0.0% |
66.7% |
0.0% |
78.2% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
64.1% |
31.7% |
47.1% |
2.2% |
35.4% |
32.4% |
Benenden Healthcare Society Limited, The |
Benenden Healthcare Society Limited, The |
Yes |
01 July 2019 to 31 December 2019 |
71.2% |
71.2% |
||||
BISL Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
35.6% |
35.6% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
19.2% |
4.7% |
4.8% |
|||
Blemain Finance Limited |
BRAKEN MIDCO1 PLC |
No |
01 July 2019 to 31 December 2019 |
41.8% |
0.0% |
23.2% |
|||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
Yes |
01 April 2019 to 30 September 2019 |
0.0% |
5.8% |
9.7% |
4.8% |
9.0% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
No |
01 July 2019 to 31 December 2019 |
34.4% |
34.4% |
||||
British Gas Services Limited |
CENTRICA PLC |
Yes |
01 July 2019 to 31 December 2019 |
70.8% |
70.8% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
Yes |
01 July 2019 to 31 December 2019 |
57.0% |
57.0% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
No |
01 May 2019 to 31 October 2019 |
16.1% |
16.1% |
||||
Canada Square Operations Limited |
CITIGROUP INC |
No |
01 July 2019 to 31 December 2019 |
3.4% |
0.5% |
0.5% |
|||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
No |
01 July 2019 to 31 December 2019 |
38.1% |
5.8% |
10.9% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
No |
01 July 2019 to 31 December 2019 |
33.8% |
33.8% |
||||
Card Protection Plan Ltd |
CPP GROUP |
Yes |
01 July 2019 to 31 December 2019 |
5.1% |
5.1% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
51.9% |
51.9% |
||||
Carphone Warehouse Ltd, The |
DIXONS CARPHONE PLC |
No |
01 May 2019 to 31 October 2019 |
8.1% |
8.1% |
||||
Carrot Risk Technologies Ltd |
TRAK GLOBAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
60.2% |
60.2% |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
43.1% |
66.7% |
43.2% |
|||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
25.5% |
27.4% |
26.8% |
|||
Chubb European Group SE |
CHUBB LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
76.0% |
76.0% |
||||
Cigna Insurance Services (Europe) Limited |
CIGNA CORPORATION |
No |
01 July 2019 to 31 December 2019 |
47.5% |
47.5% |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
70.1% |
70.1% |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
No |
01 February 2019 to 31 July 2019 |
81.0% |
54.4% |
59.8% |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
Yes |
01 April 2019 to 30 September 2019 |
41.9% |
33.3% |
28.9% |
0.0% |
10.0% |
10.4% |
Cofunds Limited |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
23.5% |
27.3% |
27.0% |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
No |
01 May 2019 to 31 October 2019 |
17.2% |
17.2% |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
2.1% |
0.0% |
0.0% |
1.2% |
||
Co-operative Bank Plc, The |
CO-OPERATIVE BANK PLC (THE) |
No |
01 July 2019 to 31 December 2019 |
67.7% |
0.0% |
45.7% |
0.2% |
8.0% |
31.6% |
Corgi Homeplan Ltd |
US BANCORP |
No |
01 July 2019 to 31 December 2019 |
36.3% |
36.3% |
||||
Countrywide Assured Plc |
CHESNARA PLC |
No |
01 July 2019 to 31 December 2019 |
44.3% |
27.0% |
43.8% |
35.9% |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
41.9% |
20.0% |
7.3% |
40.0% |
12.2% |
38.8% |
Covea Insurance plc |
COVEA COOPERATIONS SA |
Yes |
01 July 2019 to 31 December 2019 |
32.8% |
32.8% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
76.2% |
47.1% |
1.5% |
13.3% |
54.2% |
|
Creation Financial Services Limited |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
1.4% |
0.9% |
1.1% |
|||
CT Capital Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
18.1% |
18.1% |
||||
Cumberland Building Society |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
27.4% |
3.4% |
0.0% |
8.3% |
4.6% |
|
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
No |
01 July 2019 to 31 December 2019 |
64.4% |
25.0% |
75.0% |
64.4% |
||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
27.3% |
27.3% |
||||
Devitt Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
75.4% |
75.4% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
No |
01 April 2019 to 30 September 2019 |
39.8% |
39.8% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
No |
01 April 2019 to 30 September 2019 |
14.5% |
26.1% |
14.8% |
|||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
No |
01 March 2019 to 31 August 2019 |
42.2% |
42.2% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
31.1% |
47.0% |
46.7% |
|||
esure Insurance Limited |
ESURE GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
42.6% |
42.6% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
55.9% |
55.9% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
41.9% |
41.9% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
No |
01 July 2019 to 31 December 2019 |
89.3% |
89.3% |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
4.0% |
26.2% |
38.7% |
31.8% |
||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
33.8% |
42.8% |
36.7% |
|||
FCE Bank Plc |
FORD MOTOR CO |
No |
01 July 2019 to 31 December 2019 |
13.6% |
3.7% |
5.1% |
|||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
7.3% |
7.3% |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
2.4% |
2.8% |
2.6% |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
53.2% |
53.2% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
11.1% |
11.1% |
||||
Geo Underwriting Services Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
4.9% |
4.9% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
77.3% |
77.3% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
57.1% |
66.7% |
66.5% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
No |
01 July 2019 to 31 December 2019 |
35.5% |
22.8% |
19.8% |
20.2% |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
61.7% |
61.7% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
63.3% |
63.3% |
||||
Highway Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
33.5% |
33.5% |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
29.7% |
29.7% |
||||
Hiscox Insurance Company Limited |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
65.0% |
59.0% |
64.4% |
31.7% |
62.9% |
|
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
50.5% |
50.5% |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
No |
04 March 2019 to 03 September 2019 |
0.9% |
0.9% |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
No |
01 April 2019 to 30 September 2019 |
36.1% |
36.1% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
No |
01 July 2019 to 31 December 2019 |
89.9% |
89.9% |
||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
68.6% |
9.1% |
46.1% |
41.2% |
33.3% |
56.4% |
IGO4 Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
44.2% |
44.2% |
||||
Ikano Bank AB (publ) |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
56.3% |
43.7% |
||||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
53.3% |
53.3% |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
No |
01 July 2019 to 31 December 2019 |
70.2% |
70.2% |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
No |
01 July 2019 to 31 December 2019 |
45.7% |
45.7% |
||||
Investec Bank PLC |
INVESTEC PLC |
No |
01 April 2019 to 30 September 2019 |
72.7% |
11.1% |
23.5% |
69.2% |
||
Investment Funds Direct Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
27.1% |
27.5% |
27.4% |
|||
J D Williams & Company Limited |
N BROWN GROUP PLC |
No |
01 March 2019 to 31 August 2019 |
3.3% |
3.3% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
No |
01 July 2019 to 31 December 2019 |
38.3% |
38.3% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
44.1% |
44.1% |
||||
Landmark Mortgages Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
7.1% |
7.1% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
74.6% |
67.5% |
1.4% |
23.1% |
38.1% |
|
Legal & General Insurance Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
42.5% |
42.5% |
||||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
0.9% |
0.6% |
0.6% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
26.0% |
53.1% |
19.1% |
44.2% |
||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
15.4% |
15.4% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
No |
01 July 2019 to 31 December 2019 |
33.3% |
18.0% |
15.6% |
13.5% |
15.6% |
|
Liverpool Victoria Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
42.8% |
42.8% |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
51.2% |
51.2% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
57.2% |
10.8% |
57.8% |
2.6% |
2.6% |
12.9% |
Loans.co.uk Ltd |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
0.0% |
0.8% |
0.8% |
|||
London and Country Mortgages Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
9.1% |
56.8% |
21.5% |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
28.1% |
28.1% |
||||
M & G Securities Limited |
M&G PLC |
No |
01 July 2019 to 31 December 2019 |
39.0% |
39.0% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
No |
01 July 2019 to 31 December 2019 |
15.2% |
15.2% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
71.5% |
4.3% |
1.3% |
20.7% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
66.7% |
0.1% |
4.3% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
No |
01 June 2019 to 30 November 2019 |
88.4% |
88.4% |
||||
Metro Bank PLC |
METRO BANK PLC |
No |
01 July 2019 to 31 December 2019 |
67.4% |
41.9% |
67.0% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
No |
01 March 2019 to 31 August 2019 |
51.2% |
51.2% |
||||
Moorcroft Debt Recovery Limited |
NO GROUP |
No |
01 February 2019 to 31 July 2019 |
24.6% |
24.6% |
||||
Mortgage Business Plc, The |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
57.9% |
57.9% |
||||
Mortgage Works (UK) Plc, The |
NATIONWIDE BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
3.8% |
3.8% |
||||
Motorway Direct Plc |
CAR PROTECT HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
28.3% |
28.3% |
||||
N.I.I.B. Group Limited |
BANK OF IRELAND GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
94.1% |
94.1% |
||||
National Farmers' Union Mutual Insurance Society Limited, The |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
5.0% |
23.1% |
7.0% |
22.3% |
||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
No |
01 April 2019 to 30 September 2019 |
18.3% |
18.3% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
57.5% |
32.7% |
1.6% |
5.2% |
29.7% |
|
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
No |
05 April 2019 to 04 October 2019 |
47.7% |
12.5% |
35.0% |
0.5% |
4.6% |
27.8% |
Nemo Personal Finance Limited |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
30.6% |
63.2% |
60.3% |
|||
Newcastle Building Society |
NEWCASTLE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
76.8% |
42.3% |
5.4% |
9.1% |
22.3% |
|
Next Risk Solutions Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
64.5% |
64.5% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
No |
01 July 2019 to 31 December 2019 |
44.5% |
100.0% |
7.5% |
2.8% |
16.4% |
|
Nottingham Building Society |
NOTTINGHAM BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
71.0% |
52.8% |
75.7% |
74.8% |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
No |
01 April 2019 to 30 September 2019 |
10.4% |
14.7% |
12.7% |
14.3% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
No |
01 July 2019 to 31 December 2019 |
42.6% |
26.3% |
41.1% |
|||
One Call Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
71.5% |
71.5% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
No |
01 July 2019 to 31 December 2019 |
62.5% |
36.2% |
42.2% |
|||
Openwork Limited |
OPENWORK PARTNERSHIP LLP |
No |
01 July 2019 to 31 December 2019 |
6.5% |
3.0% |
2.7% |
3.6% |
||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
No |
01 April 2019 to 30 September 2019 |
67.8% |
67.8% |
||||
PA (GI) Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
0.1% |
0.1% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
Yes |
01 April 2019 to 30 September 2019 |
29.2% |
41.7% |
13.7% |
20.4% |
||
Paratus AMC Limited |
STERLING HOLDINGS LP |
No |
01 July 2019 to 31 December 2019 |
38.7% |
38.0% |
38.1% |
|||
Pepper (UK) Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
18.9% |
18.9% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
43.7% |
0.0% |
51.9% |
42.4% |
45.4% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
46.7% |
50.7% |
33.9% |
46.4% |
||
Pinnacle Insurance Plc |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
15.9% |
15.9% |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
No |
01 April 2019 to 30 September 2019 |
14.5% |
14.5% |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
57.4% |
38.9% |
1.1% |
0.0% |
22.7% |
|
Prudential Assurance Company Limited, The |
M&G PLC |
Yes |
01 July 2019 to 31 December 2019 |
32.4% |
0.0% |
32.6% |
51.9% |
38.3% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
No |
01 July 2019 to 31 December 2019 |
14.2% |
14.2% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
No |
01 July 2019 to 31 December 2019 |
23.6% |
23.6% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
No |
01 April 2019 to 30 September 2019 |
64.1% |
64.1% |
||||
R. Raphael & Sons Plc |
LENLYN HOLDINGS PLC |
No |
01 March 2019 to 31 August 2019 |
87.9% |
14.3% |
65.3% |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
28.6% |
28.6% |
||||
RCI Financial Services Limited |
RENAULT |
No |
01 July 2019 to 31 December 2019 |
0.0% |
0.0% |
||||
ReAssure Limited |
SWISS RE AG |
No |
01 July 2019 to 31 December 2019 |
26.9% |
100.0% |
13.8% |
13.3% |
20.4% |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
No |
01 April 2019 to 30 September 2019 |
51.0% |
51.0% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
No |
02 January 2019 to 01 July 2019 |
33.1% |
33.1% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
45.2% |
45.2% |
||||
Royal Bank of Scotland Plc, The |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
51.7% |
0.0% |
28.5% |
2.5% |
4.2% |
20.5% |
Royal London Mutual Insurance Society Limited, The |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
45.4% |
54.8% |
34.5% |
47.0% |
||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
49.5% |
49.5% |
||||
Saga Services Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
62.5% |
62.5% |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
56.3% |
1.1% |
18.5% |
52.4% |
||
Santander Cards UK Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
35.8% |
2.0% |
2.1% |
|||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
60.9% |
60.9% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
74.8% |
2.9% |
50.1% |
0.5% |
1.7% |
56.6% |
Scottish Equitable Plc |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
35.1% |
22.7% |
20.0% |
33.2% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
Yes |
01 July 2019 to 31 December 2019 |
24.6% |
0.0% |
20.7% |
17.3% |
19.4% |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
49.9% |
51.7% |
53.1% |
50.8% |
||
Sesame Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
3.8% |
0.0% |
8.1% |
1.4% |
5.0% |
|
Share Centre Limited, The |
SHARE PLC |
No |
01 July 2019 to 31 December 2019 |
37.0% |
49.2% |
48.6% |
|||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
20.0% |
2.3% |
38.7% |
27.7% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
0.1% |
0.1% |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
20.3% |
20.3% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
57.2% |
0.0% |
21.2% |
1.1% |
9.8% |
19.6% |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
No |
01 July 2019 to 31 December 2019 |
32.4% |
32.4% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
19.2% |
19.2% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
No |
01 July 2019 to 31 December 2019 |
63.6% |
63.6% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
14.3% |
14.3% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
17.0% |
17.8% |
9.7% |
13.9% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
1.0% |
0.0% |
0.7% |
0.0% |
0.5% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
55.4% |
15.0% |
34.3% |
35.6% |
51.7% |
|
Starling Bank Limited |
STARLING BANK LIMITED |
No |
01 June 2019 to 30 November 2019 |
32.4% |
32.4% |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
No |
01 July 2019 to 31 December 2019 |
60.6% |
60.6% |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
No |
01 April 2019 to 30 September 2019 |
1.7% |
1.7% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
No |
01 July 2019 to 31 December 2019 |
24.6% |
25.7% |
45.4% |
31.1% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
54.2% |
54.2% |
||||
Target Servicing Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
20.8% |
20.8% |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
No |
01 July 2019 to 31 December 2019 |
62.1% |
62.1% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
No |
01 March 2019 to 31 August 2019 |
47.2% |
28.0% |
26.8% |
33.4% |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
50.6% |
50.6% |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
No |
01 July 2019 to 31 December 2019 |
10.1% |
10.1% |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
38.6% |
38.6% |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
No |
01 July 2019 to 31 December 2019 |
68.4% |
48.1% |
66.2% |
67.6% |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
62.2% |
62.2% |
||||
UK General Insurance Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
33.7% |
33.7% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
54.8% |
32.4% |
3.1% |
0.0% |
31.8% |
|
Ultimate Insurance Solutions Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
58.0% |
58.0% |
||||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
No |
01 April 2019 to 30 September 2019 |
32.7% |
32.7% |
||||
Unum Ltd |
UNUM GROUP INC. |
No |
01 July 2019 to 31 December 2019 |
22.9% |
22.9% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
No |
01 July 2019 to 31 December 2019 |
26.9% |
26.9% |
||||
Virgin Money plc |
VIRGIN MONEY UK PLC |
No |
01 July 2019 to 31 December 2019 |
64.9% |
47.7% |
63.6% |
|||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
Yes |
01 July 2019 to 31 December 2019 |
58.2% |
40.0% |
58.2% |
|||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
No |
01 July 2019 to 31 December 2019 |
3.2% |
3.2% |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
69.3% |
47.1% |
2.3% |
28.6% |
25.9% |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
No |
01 July 2019 to 31 December 2019 |
19.1% |
19.1% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
66.2% |
0.0% |
35.4% |
11.4% |
16.5% |
19.9% |
Zeux Limited |
NO GROUP |
No |
01 June 2019 to 30 November 2019 |
98.6% |
98.6% |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
No |
01 July 2019 to 31 December 2019 |
19.8% |
9.5% |
18.6% |
12.6% |
Closed after 3 days but within 8 weeks
Complaints data - Closed after 3 days but within 8 weeks
Firm Name |
Group Name |
Joint Report |
Reporting Period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
No |
01 July 2019 to 31 December 2019 |
33.3% |
56.2% |
81.2% |
100.0% |
70.1% |
|
Acm Ulr Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
75.3% |
75.3% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
83.5% |
83.5% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
52.1% |
52.1% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
No |
01 March 2019 to 31 August 2019 |
26.1% |
26.1% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
52.6% |
52.6% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
38.6% |
38.6% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
No |
01 July 2019 to 31 December 2019 |
64.0% |
93.8% |
85.7% |
100.0% |
81.8% |
|
Al Rayan Bank PLC |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
78.5% |
71.5% |
100.0% |
77.3% |
||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
39.5% |
83.0% |
59.3% |
|||
Allianz Insurance Plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
72.2% |
72.2% |
||||
Allianz plc |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
20.2% |
20.2% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
No |
01 July 2019 to 31 December 2019 |
84.1% |
35.8% |
53.2% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
Yes |
01 June 2019 to 30 November 2019 |
50.1% |
50.1% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
Yes |
01 July 2019 to 31 December 2019 |
73.6% |
73.6% |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
95.2% |
95.2% |
||||
Arnold Clark Automobiles Limited |
ARNOLD CLARK AUTOMOBILES LIMITED |
No |
01 July 2019 to 31 December 2019 |
74.2% |
74.2% |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
Yes |
01 July 2019 to 31 December 2019 |
31.7% |
31.7% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
No |
01 July 2019 to 31 December 2019 |
28.5% |
28.5% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
No |
01 July 2019 to 31 December 2019 |
54.6% |
54.6% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
50.1% |
50.1% |
||||
Automobile Association Insurance Services Limited |
AA PLC |
No |
01 February 2019 to 31 July 2019 |
44.2% |
44.2% |
||||
Aviva Insurance Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
32.6% |
32.6% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
0.0% |
59.1% |
46.3% |
44.3% |
49.0% |
52.5% |
Aviva UK Digital Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
23.0% |
23.0% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
No |
01 July 2019 to 31 December 2019 |
64.9% |
64.9% |
||||
AXA Insurance UK Plc |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
29.6% |
29.6% |
||||
AXA PPP Healthcare Limited |
AXA UK |
No |
01 July 2019 to 31 December 2019 |
21.1% |
21.1% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
94.3% |
94.3% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
62.9% |
87.0% |
64.4% |
50.0% |
64.3% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
30.1% |
70.3% |
32.9% |
56.3% |
76.3% |
51.5% |
Barclays Bank Plc |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
17.9% |
100.0% |
29.2% |
100.0% |
17.9% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
Yes |
01 July 2019 to 31 December 2019 |
30.5% |
46.7% |
49.4% |
46.3% |
41.5% |
38.9% |
Benenden Healthcare Society Limited, The |
Benenden Healthcare Society Limited, The |
Yes |
01 July 2019 to 31 December 2019 |
28.8% |
28.8% |
||||
BISL Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
59.0% |
59.0% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
80.8% |
27.0% |
27.1% |
|||
Blemain Finance Limited |
BRAKEN MIDCO1 PLC |
No |
01 July 2019 to 31 December 2019 |
52.6% |
35.9% |
45.1% |
|||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
Yes |
01 April 2019 to 30 September 2019 |
22.2% |
92.0% |
82.3% |
72.0% |
83.3% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
No |
01 July 2019 to 31 December 2019 |
63.4% |
63.4% |
||||
British Gas Services Limited |
CENTRICA PLC |
Yes |
01 July 2019 to 31 December 2019 |
20.8% |
20.8% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
Yes |
01 July 2019 to 31 December 2019 |
42.1% |
42.1% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
No |
01 May 2019 to 31 October 2019 |
32.8% |
32.8% |
||||
Canada Square Operations Limited |
CITIGROUP INC |
No |
01 July 2019 to 31 December 2019 |
75.9% |
66.7% |
72.4% |
72.4% |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
No |
01 July 2019 to 31 December 2019 |
61.1% |
58.7% |
59.1% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
No |
01 July 2019 to 31 December 2019 |
66.2% |
66.2% |
||||
Card Protection Plan Ltd |
CPP GROUP |
Yes |
01 July 2019 to 31 December 2019 |
94.4% |
94.4% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
47.9% |
47.9% |
||||
Carphone Warehouse Ltd, The |
DIXONS CARPHONE PLC |
No |
01 May 2019 to 31 October 2019 |
91.8% |
91.8% |
||||
Carrot Risk Technologies Ltd |
TRAK GLOBAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
39.8% |
39.8% |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
54.8% |
33.3% |
54.7% |
|||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
74.5% |
72.3% |
73.0% |
|||
Chubb European Group SE |
CHUBB LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
23.3% |
23.3% |
||||
Cigna Insurance Services (Europe) Limited |
CIGNA CORPORATION |
No |
01 July 2019 to 31 December 2019 |
52.5% |
52.5% |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
29.3% |
29.3% |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
No |
01 February 2019 to 31 July 2019 |
18.4% |
45.5% |
39.9% |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
Yes |
01 April 2019 to 30 September 2019 |
46.0% |
33.3% |
43.5% |
76.6% |
82.5% |
68.8% |
Cofunds Limited |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
64.7% |
61.7% |
62.0% |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
No |
01 May 2019 to 31 October 2019 |
79.6% |
79.6% |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
92.9% |
99.5% |
100.0% |
95.7% |
||
Co-operative Bank Plc, The |
CO-OPERATIVE BANK PLC (THE) |
No |
01 July 2019 to 31 December 2019 |
29.7% |
33.3% |
53.6% |
53.0% |
50.9% |
42.8% |
Corgi Homeplan Ltd |
US BANCORP |
No |
01 July 2019 to 31 December 2019 |
61.3% |
61.3% |
||||
Countrywide Assured Plc |
CHESNARA PLC |
No |
01 July 2019 to 31 December 2019 |
51.0% |
69.9% |
55.0% |
61.0% |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
57.0% |
20.0% |
81.7% |
40.0% |
61.0% |
58.3% |
Covea Insurance plc |
COVEA COOPERATIONS SA |
Yes |
01 July 2019 to 31 December 2019 |
66.4% |
66.4% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
23.8% |
52.9% |
36.0% |
80.0% |
30.4% |
|
Creation Financial Services Limited |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
81.0% |
30.3% |
47.0% |
|||
CT Capital Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
44.3% |
44.3% |
||||
Cumberland Building Society |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
72.6% |
93.1% |
94.2% |
91.7% |
90.8% |
|
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
No |
01 July 2019 to 31 December 2019 |
35.0% |
75.0% |
25.0% |
35.1% |
||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
61.7% |
61.7% |
||||
Devitt Insurance Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
24.3% |
24.3% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
No |
01 April 2019 to 30 September 2019 |
60.1% |
60.1% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
No |
01 April 2019 to 30 September 2019 |
75.1% |
73.9% |
75.0% |
|||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
No |
01 March 2019 to 31 August 2019 |
48.3% |
48.3% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
62.2% |
51.7% |
51.9% |
|||
esure Insurance Limited |
ESURE GROUP PLC |
Yes |
01 July 2019 to 31 December 2019 |
55.7% |
55.7% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
42.5% |
42.5% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
57.0% |
57.0% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
No |
01 July 2019 to 31 December 2019 |
10.7% |
10.7% |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
96.0% |
73.8% |
61.3% |
68.2% |
||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
66.2% |
57.2% |
63.3% |
|||
FCE Bank Plc |
FORD MOTOR CO |
No |
01 July 2019 to 31 December 2019 |
86.4% |
96.3% |
94.9% |
|||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
80.7% |
80.7% |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
24.4% |
43.8% |
37.1% |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
44.9% |
44.9% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
No |
01 July 2019 to 31 December 2019 |
88.5% |
88.5% |
||||
Geo Underwriting Services Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
92.1% |
92.1% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
20.4% |
20.4% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
33.3% |
32.0% |
32.0% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
No |
01 July 2019 to 31 December 2019 |
64.5% |
75.7% |
71.5% |
71.7% |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
37.5% |
37.5% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
36.1% |
36.1% |
||||
Highway Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
63.7% |
63.7% |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
69.7% |
69.7% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
47.7% |
47.7% |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
No |
04 March 2019 to 03 September 2019 |
98.7% |
98.7% |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
No |
01 April 2019 to 30 September 2019 |
60.8% |
60.8% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
No |
01 July 2019 to 31 December 2019 |
10.1% |
10.1% |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
34.7% |
41.0% |
27.7% |
63.3% |
33.5% |
|
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
30.7% |
74.5% |
52.7% |
45.0% |
62.7% |
37.4% |
IGO4 Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
54.2% |
54.2% |
||||
Ikano Bank AB (publ) |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
41.8% |
86.9% |
51.9% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
46.6% |
46.6% |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
No |
01 July 2019 to 31 December 2019 |
29.8% |
29.8% |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
No |
01 July 2019 to 31 December 2019 |
51.7% |
51.7% |
||||
Investec Bank PLC |
INVESTEC PLC |
No |
01 April 2019 to 30 September 2019 |
27.0% |
77.8% |
68.6% |
29.9% |
||
Investment Funds Direct Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
45.0% |
41.3% |
42.9% |
|||
J D Williams & Company Limited |
N BROWN GROUP PLC |
No |
01 March 2019 to 31 August 2019 |
96.2% |
96.2% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
No |
01 July 2019 to 31 December 2019 |
61.7% |
61.7% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
55.4% |
55.4% |
||||
Landmark Mortgages Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
91.6% |
91.6% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
25.1% |
32.2% |
92.4% |
38.5% |
58.6% |
|
Legal & General Insurance Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
52.5% |
52.5% |
||||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
92.3% |
54.7% |
61.4% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
72.2% |
35.3% |
76.4% |
46.8% |
||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
81.9% |
81.9% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
No |
01 July 2019 to 31 December 2019 |
33.3% |
65.1% |
73.2% |
73.3% |
72.4% |
|
Liverpool Victoria Insurance Company Limited |
LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
55.2% |
55.2% |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
37.3% |
37.3% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
40.2% |
73.1% |
33.3% |
43.3% |
74.1% |
42.8% |
Loans.co.uk Ltd |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
100.0% |
48.9% |
49.0% |
|||
London and Country Mortgages Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
90.7% |
43.2% |
78.4% |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
71.3% |
71.3% |
||||
M & G Securities Limited |
M&G PLC |
No |
01 July 2019 to 31 December 2019 |
58.7% |
58.7% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
No |
01 July 2019 to 31 December 2019 |
81.9% |
81.9% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
27.4% |
95.7% |
98.5% |
78.9% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
31.2% |
46.0% |
45.1% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
No |
01 June 2019 to 30 November 2019 |
11.6% |
11.6% |
||||
Metro Bank PLC |
METRO BANK PLC |
No |
01 July 2019 to 31 December 2019 |
32.6% |
58.1% |
33.0% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
No |
01 March 2019 to 31 August 2019 |
48.6% |
48.6% |
||||
Moorcroft Debt Recovery Limited |
NO GROUP |
No |
01 February 2019 to 31 July 2019 |
75.1% |
75.1% |
||||
Mortgage Business Plc, The |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
33.5% |
33.5% |
||||
Mortgage Works (UK) Plc, The |
NATIONWIDE BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
94.3% |
94.3% |
||||
Motorway Direct Plc |
CAR PROTECT HOLDINGS LIMITED |
No |
01 April 2019 to 30 September 2019 |
71.3% |
71.3% |
||||
N.I.I.B. Group Limited |
BANK OF IRELAND GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
5.5% |
5.5% |
||||
National Farmers' Union Mutual Insurance Society Limited, The |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
95.0% |
72.3% |
93.0% |
73.3% |
||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
No |
01 April 2019 to 30 September 2019 |
71.7% |
71.7% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
39.7% |
15.2% |
52.2% |
32.3% |
55.3% |
36.4% |
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
No |
05 April 2019 to 04 October 2019 |
51.8% |
87.5% |
64.1% |
94.4% |
87.2% |
69.8% |
Nemo Personal Finance Limited |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
65.3% |
35.0% |
37.7% |
|||
Newcastle Building Society |
NEWCASTLE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
23.2% |
100.0% |
55.7% |
88.0% |
72.7% |
72.6% |
Next Risk Solutions Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
35.5% |
35.5% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
No |
01 July 2019 to 31 December 2019 |
55.5% |
92.5% |
82.6% |
100.0% |
73.9% |
|
Nottingham Building Society |
NOTTINGHAM BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
29.0% |
47.2% |
21.5% |
22.7% |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
No |
01 April 2019 to 30 September 2019 |
88.0% |
77.5% |
67.3% |
78.5% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
No |
01 July 2019 to 31 December 2019 |
56.1% |
70.2% |
57.4% |
|||
One Call Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
28.5% |
28.5% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
No |
01 July 2019 to 31 December 2019 |
34.8% |
55.1% |
93.8% |
52.2% |
||
Openwork Limited |
OPENWORK PARTNERSHIP LLP |
No |
01 July 2019 to 31 December 2019 |
87.2% |
88.5% |
95.6% |
86.5% |
92.5% |
|
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
No |
01 April 2019 to 30 September 2019 |
30.8% |
30.8% |
||||
PA (GI) Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
53.8% |
53.8% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
Yes |
01 April 2019 to 30 September 2019 |
70.8% |
54.8% |
85.4% |
78.3% |
||
Paratus AMC Limited |
STERLING HOLDINGS LP |
No |
01 July 2019 to 31 December 2019 |
61.3% |
62.0% |
61.9% |
|||
Pepper (UK) Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
80.6% |
80.6% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
31.5% |
100.0% |
20.2% |
27.9% |
28.3% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
43.7% |
100.0% |
39.0% |
54.6% |
43.4% |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
No |
01 July 2019 to 31 December 2019 |
52.0% |
52.0% |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
No |
01 April 2019 to 30 September 2019 |
85.5% |
85.5% |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
27.4% |
38.0% |
26.2% |
40.7% |
28.4% |
|
Prudential Assurance Company Limited, The |
M&G PLC |
Yes |
01 July 2019 to 31 December 2019 |
56.3% |
90.0% |
59.4% |
46.9% |
53.7% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
No |
01 July 2019 to 31 December 2019 |
78.2% |
78.2% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
No |
01 July 2019 to 31 December 2019 |
67.7% |
67.7% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
No |
01 April 2019 to 30 September 2019 |
34.9% |
34.9% |
||||
R. Raphael & Sons Plc |
LENLYN HOLDINGS PLC |
No |
01 March 2019 to 31 August 2019 |
12.0% |
84.4% |
34.2% |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
Yes |
01 July 2019 to 31 December 2019 |
64.5% |
64.5% |
||||
RCI Financial Services Limited |
RENAULT |
No |
01 July 2019 to 31 December 2019 |
19.6% |
19.6% |
||||
ReAssure Limited |
SWISS RE AG |
No |
01 July 2019 to 31 December 2019 |
69.2% |
79.9% |
82.0% |
74.8% |
||
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
No |
01 April 2019 to 30 September 2019 |
48.8% |
48.8% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
No |
02 January 2019 to 01 July 2019 |
66.3% |
66.3% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
42.6% |
42.6% |
||||
Royal Bank of Scotland Plc, The |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
44.5% |
30.8% |
58.8% |
35.8% |
50.3% |
39.4% |
Royal London Mutual Insurance Society Limited, The |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
No |
01 July 2019 to 31 December 2019 |
47.2% |
41.9% |
60.9% |
47.2% |
||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
49.8% |
49.8% |
||||
Saga Services Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
36.6% |
36.6% |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
No |
01 March 2019 to 31 August 2019 |
32.6% |
91.9% |
71.4% |
36.6% |
||
Santander Cards UK Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
61.2% |
68.0% |
68.0% |
|||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
36.8% |
36.8% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
No |
01 July 2019 to 31 December 2019 |
25.0% |
42.0% |
49.2% |
56.9% |
39.8% |
33.4% |
Scottish Equitable Plc |
AEGON UK |
No |
01 July 2019 to 31 December 2019 |
60.3% |
76.1% |
77.5% |
62.6% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
Yes |
01 July 2019 to 31 December 2019 |
72.3% |
100.0% |
75.1% |
80.2% |
77.5% |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
47.1% |
40.0% |
42.3% |
45.0% |
||
Sesame Limited |
AVIVA PLC |
No |
01 July 2019 to 31 December 2019 |
55.0% |
81.3% |
83.2% |
76.4% |
77.8% |
|
Share Centre Limited, The |
SHARE PLC |
No |
01 July 2019 to 31 December 2019 |
59.3% |
50.3% |
50.7% |
|||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
80.0% |
93.6% |
61.3% |
71.5% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
No |
01 July 2019 to 31 December 2019 |
20.0% |
20.0% |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
No |
01 July 2019 to 31 December 2019 |
79.3% |
79.3% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
42.7% |
64.3% |
78.4% |
44.9% |
72.4% |
49.0% |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
No |
01 July 2019 to 31 December 2019 |
64.6% |
64.6% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
71.2% |
71.2% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
No |
01 July 2019 to 31 December 2019 |
36.4% |
36.4% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
55.0% |
55.0% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
80.4% |
80.0% |
88.3% |
83.7% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
No |
01 July 2019 to 31 December 2019 |
81.9% |
87.1% |
93.1% |
81.4% |
84.9% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
No |
01 July 2019 to 31 December 2019 |
42.1% |
85.0% |
63.9% |
59.6% |
45.6% |
|
Starling Bank Limited |
STARLING BANK LIMITED |
No |
01 June 2019 to 30 November 2019 |
67.6% |
67.6% |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
No |
01 July 2019 to 31 December 2019 |
39.4% |
39.4% |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
No |
01 April 2019 to 30 September 2019 |
30.9% |
30.9% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
No |
01 July 2019 to 31 December 2019 |
74.8% |
73.9% |
54.6% |
68.5% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
43.7% |
43.7% |
||||
Target Servicing Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
70.8% |
70.8% |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
No |
01 July 2019 to 31 December 2019 |
37.7% |
37.7% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
No |
01 March 2019 to 31 August 2019 |
52.7% |
72.0% |
73.2% |
66.6% |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
47.9% |
47.9% |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
No |
01 July 2019 to 31 December 2019 |
88.8% |
88.8% |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
No |
01 July 2019 to 31 December 2019 |
48.2% |
48.2% |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
No |
01 July 2019 to 31 December 2019 |
30.9% |
49.6% |
32.4% |
31.6% |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
No |
01 July 2019 to 31 December 2019 |
36.6% |
36.6% |
||||
UK General Insurance Limited |
NO GROUP |
No |
01 April 2019 to 30 September 2019 |
60.4% |
60.4% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
No |
01 July 2019 to 31 December 2019 |
41.8% |
63.1% |
37.5% |
100.0% |
40.7% |
|
Ultimate Insurance Solutions Limited |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
42.0% |
42.0% |
||||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
No |
01 April 2019 to 30 September 2019 |
64.0% |
64.0% |
||||
Unum Ltd |
UNUM GROUP INC. |
No |
01 July 2019 to 31 December 2019 |
62.0% |
62.0% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
No |
01 July 2019 to 31 December 2019 |
73.0% |
73.0% |
||||
Virgin Money plc |
VIRGIN MONEY UK PLC |
No |
01 July 2019 to 31 December 2019 |
33.1% |
51.9% |
34.4% |
|||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
Yes |
01 July 2019 to 31 December 2019 |
41.1% |
40.0% |
41.1% |
|||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
No |
01 July 2019 to 31 December 2019 |
61.5% |
61.5% |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
No |
01 April 2019 to 30 September 2019 |
30.7% |
52.9% |
91.6% |
71.4% |
70.4% |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
No |
01 July 2019 to 31 December 2019 |
80.6% |
80.6% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
No |
01 July 2019 to 31 December 2019 |
28.3% |
100.0% |
53.0% |
56.0% |
75.9% |
52.4% |
Zeux Limited |
NO GROUP |
No |
01 June 2019 to 30 November 2019 |
1.3% |
1.3% |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
No |
01 July 2019 to 31 December 2019 |
29.3% |
27.3% |
62.1% |
46.6% |
53.4% |
Upheld
Complaints data - Upheld
Firm Name |
Firm Group |
Joint Report |
Reporting Period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
No |
01 July 2019 to 31 December 2019 |
88.9% |
69.6% |
0.1% |
0.0% |
30.6% |
|
Acm Ulr Limited |
BGL GROUP |
No |
01 July 2019 to 31 December 2019 |
43.2% |
43.2% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
34.0% |
34.0% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
No |
01 February 2019 to 31 July 2019 |
43.8% |
43.8% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
No |
01 March 2019 to 31 August 2019 |
28.6% |
28.6% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
41.4% |
41.4% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
No |
01 July 2019 to 31 December 2019 |
36.0% |
36.0% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
No |
01 July 2019 to 31 December 2019 |
44.6% |
28.1% |
18.8% |
0.0% |
23.6% |
|
Al Rayan Bank PLC |
NO GROUP |
No |
01 July 2019 to 31 December 2019 |
74.6% |
50.4% |
0.0% |
< |