The data relates to the first half of 2021 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
29 October 2021 update: we have updated the data on the closed, closed within 3 days, closed after 3 days within 8 weeks and the upheld data tables. This was due to errors in the respective decumulation & pensions and insurance & pure protection columns.
Complaints data - Context (Provision)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards (per 1,000 accounts) |
Decumulation & pensions (per 1,000 policies in force) |
Home finance (per 1,000 balances outstanding) |
Insurance & pure protection (per 1,000 policies in force) |
Investments (per 1,000 client accounts) |
|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
9.47 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2021 to 30-06-2021 |
2.63 |
2.56 |
1.3 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2020 to 31-03-2021 |
0 |
0 |
53.47 |
0 |
0 |
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3.45 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2021 to 30-06-2021 |
2.09 |
9.87 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-01-2021 to 30-06-2021 |
12.04 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2020 to 31-03-2021 |
1.79 |
5.06 |
|||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-01-2021 to 30-06-2021 |
7.98 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
2.07 |
13.7 |
3 |
5.29 |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
1.68 |
17.46 |
1.33 |
3.91 |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2020 to 31-03-2021 |
3.14 |
||||
Newline Insurance Company Limited |
ODYSSEY GROUP HOLDINGS INC |
no |
01-01-2021 to 30-06-2021 |
5.84 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
0.97 |
4.19 |
|||
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2021 to 30-06-2021 |
0.67 |
||||
Quilter Investment Platform Limited |
QUILTER PLC |
no |
01-01-2021 to 30-06-2021 |
4.34 |
||||
Quilter Life & Pensions Limited |
QUILTER PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
7.4 |
6.57 |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2021 to 30-06-2021 |
0.64 |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
2.39 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2021 to 30-06-2021 |
2.3 |
0.75 |
3.51 |
8.07 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-01-2021 to 30-06-2021 |
61.5 |
||||
Royal & Sun Alliance Insurance Limited |
RSA INSURANCE UK |
no |
01-01-2021 to 30-06-2021 |
2.81 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
4.08 |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
71.37 |
||||
Neilson Financial Services Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
3.93 |
||||
Santander ISA Managers Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
3.35 |
||||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
no |
01-01-2021 to 30-06-2021 |
0.2 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
0.75 |
5.14 |
0.84 |
||
Legal & General (Portfolio Management Services) Ltd |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0.29 |
3.41 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
1.24 |
0.55 |
|||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.27 |
||||
Link Market Services Trustees Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.43 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
2.79 |
0.97 |
4.43 |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
1.52 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
2.79 |
0 |
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
2.7 |
0.48 |
8.6 |
5.63 |
2.99 |
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.77 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2020 to 04-04-2021 |
1.42 |
3.73 |
14.28 |
0.41 |
|
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
5.78 |
22.84 |
0.58 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
2.82 |
0 |
0 |
0.93 |
0 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2021 to 30-06-2021 |
7.53 |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2021 to 30-06-2021 |
3.43 |
7.35 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2020 to 28-02-2021 |
5.16 |
0.22 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
0.63 |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-01-2021 to 30-06-2021 |
5.54 |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.24 |
||||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2020 to 31-03-2021 |
0.61 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
3.31 |
3.38 |
5.92 |
0.28 |
1.79 |
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
5.28 |
26.42 |
2.87 |
||
Santander UK Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
3.03 |
0 |
5.82 |
2.83 |
1.09 |
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
12.34 |
||||
Trading 212 UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.98 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-01-2021 to 30-06-2021 |
3.34 |
12.64 |
3.26 |
||
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
28.34 |
0 |
0 |
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2020 to 31-03-2021 |
3.99 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2021 to 30-06-2021 |
0.64 |
2.34 |
1.01 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2021 to 30-06-2021 |
3.16 |
2.64 |
0.33 |
2.95 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
3 |
1.23 |
10.48 |
0.5 |
1.28 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
1.41 |
0.64 |
0.48 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2021 to 30-06-2021 |
13.37 |
21.6 |
|||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
1.92 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2021 to 30-06-2021 |
4.28 |
8.87 |
|||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2020 to 28-02-2021 |
4.78 |
4.45 |
|||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
2.14 |
||||
Union Reiseversicherung AG |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
3.15 |
||||
Unum Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
8.6 |
||||
Vanguard Asset Management, Ltd |
VANGUARD ASSET MANAGEMENT LTD |
no |
01-01-2021 to 30-06-2021 |
5.19 |
2.01 |
|||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2021 to 30-06-2021 |
5.65 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2021 to 30-06-2021 |
3.67 |
6.2 |
2.12 |
||
Volkswagen Financial Services (UK) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.12 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
0.55 |
6.7 |
0.46 |
||
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2021 to 30-06-2021 |
3.84 |
2.53 |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
3.45 |
1.21 |
4.6 |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
1.04 |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2020 to 31-03-2021 |
2.97 |
||||
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2021 to 30-06-2021 |
1.34 |
1.15 |
5.05 |
||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
7.38 |
||||
Scottish Friendly Assurance Society Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.16 |
0.37 |
3.87 |
||
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
1.37 |
0 |
1.18 |
11.66 |
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
1.4 |
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2021 to 30-06-2021 |
4.01 |
159.78 |
|||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
2.89 |
20.67 |
|||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
0.89 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
0.78 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
1.29 |
3.82 |
2.21 |
||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2021 to 30-06-2021 |
0.52 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2021 to 30-06-2021 |
15.54 |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
5.29 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
2.64 |
0 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2021 to 30-06-2021 |
1.2 |
0.87 |
0.8 |
||
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
0.74 |
35.06 |
0.71 |
1.77 |
|
Starling Bank Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1.23 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2021 to 30-06-2021 |
13.14 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2020 to 31-03-2021 |
0.08 |
||||
Suffolk Life Pensions Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
15.74 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2021 to 30-06-2021 |
1.1 |
3.7 |
9.98 |
||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.65 |
||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
3.61 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
26.9 |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
14.33 |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2021 to 30-06-2021 |
0.49 |
4.15 |
|||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2021 to 30-06-2021 |
26.33 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2020 to 31-03-2021 |
0.28 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2021 to 30-06-2021 |
4.4 |
4.39 |
37.59 |
||
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
2.2 |
0.12 |
8.96 |
8.31 |
7.01 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2021 to 30-06-2021 |
6.65 |
0 |
1.17 |
0 |
0.91 |
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2021 to 30-06-2021 |
2.89 |
13.27 |
2.81 |
5.2 |
|
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-01-2021 to 30-06-2021 |
2.65 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
722625 |
|||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
4.36 |
||||
Bradford & Bingley Limited |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2020 to 31-03-2021 |
29.57 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2021 to 30-06-2021 |
5.59 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
4 |
||||
Cabot Credit Management Group Limited |
ENCORE CAPITAL GROUP COMPANY |
no |
01-01-2021 to 30-06-2021 |
4.87 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2020 to 30-04-2021 |
0.74 |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2021 to 30-06-2021 |
4.17 |
0.15 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
0.77 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
1.89 |
||||
Cater Allen Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
5.09 |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-10-2020 to 15-04-2021 |
3.54 |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
1.81 |
18.13 |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.59 |
||||
Citibank UK Limited |
CITIGROUP INC |
no |
01-01-2021 to 30-06-2021 |
8.4 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
29.09 |
||||
AXA France IARD |
AXA GROUP |
no |
01-01-2021 to 30-06-2021 |
28.48 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2020 to 31-01-2021 |
1.42 |
4.52 |
|||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
1.49 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
1.53 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
1.74 |
||||
Advanced Payment Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
3.47 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
0.78 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
1.82 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2021 to 30-06-2021 |
1.02 |
3.05 |
|||
AJ Bell Management Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
17.68 |
4.56 |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-10-2020 to 31-03-2021 |
2.2 |
4.23 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.61 |
13.34 |
|||
Allianz plc |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
15.93 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
0.22 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2021 to 30-06-2021 |
2.15 |
0.03 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2020 to 31-05-2021 |
1.25 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
0.5 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2021 to 30-06-2021 |
2.18 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2021 to 30-06-2021 |
3.32 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
1.04 |
||||
Atlanta Insurance Intermediaries Limited |
ARDONAGH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
3.42 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2020 to 31-03-2021 |
4.73 |
8.94 |
|||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
1.88 |
9.63 |
0.99 |
2.3 |
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
0.33 |
0.33 |
|||
ClearBank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
5.05 |
||||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
no |
01-10-2020 to 31-03-2021 |
4.24 |
0 |
4.83 |
39.07 |
0 |
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2021 to 30-06-2021 |
1.47 |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
0.82 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.44 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.44 |
0.99 |
0.32 |
||
Freetrade Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.92 |
||||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
55.51 |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.94 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
8.35 |
2.32 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2021 to 30-06-2021 |
0.77 |
0.03 |
0.41 |
||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
1.38 |
Henderson Global Investors Limited |
JANUS HENDERSON GROUP |
no |
01-01-2021 to 30-06-2021 |
2.73 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
2.62 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
8.17 |
3 |
|||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2021 to 30-06-2021 |
101.26 |
||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
5.84 |
0.2 |
8 |
0.33 |
2.14 |
I Go 4 Ltd. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
6.2 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
6.04 |
0 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
3.27 |
||||
Interactive Investor Services Limited |
INTERACTIVE INVESTOR SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
6.27 |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2021 to 30-06-2021 |
3.58 |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2020 to 31-03-2021 |
5.02 |
0 |
3.73 |
0 |
1.08 |
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2021 to 30-06-2021 |
4.57 |
2.86 |
|||
J D Williams & Company Limited |
J D WILLIAMS & COMPANY LIMITED |
no |
01-09-2020 to 28-02-2021 |
0.51 |
||||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
4.9 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.84 |
||||
Cofunds Limited |
AEGON GROUP |
no |
01-01-2021 to 30-06-2021 |
5.26 |
1.14 |
|||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2020 to 31-03-2021 |
3.93 |
||||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2021 to 30-06-2021 |
10.85 |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
3.62 |
1.56 |
7.51 |
1.5 |
1.4 |
Covea Insurance plc |
ATLANTA GROUP |
yes |
01-01-2021 to 30-06-2021 |
1.34 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
1.48 |
3.31 |
|||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
1.34 |
||||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
6.68 |
34.76 |
|||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
23.39 |
||||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2021 to 30-06-2021 |
8.97 |
4.43 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.4 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.36 |
||||
Drydens Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
5.6 |
||||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2021 to 30-06-2021 |
1.05 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2020 to 31-03-2021 |
25.04 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
25.56 |
0.74 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
1.92 |
||||
eToro (UK) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.42 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
2.22 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
7.3 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2021 to 30-06-2021 |
9.02 |
||||
Extracover Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
29.56 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
4.4 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
1.78 |
0.46 |
|||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
2.11 |
Complaints data - Context (intermediation)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm name |
Firm group |
Joint report |
Reporting period |
Decumulation & pensions (per 1,000 policies sold) |
Home finance (per 1,000 sales) |
Insurance & pure protection (per 1,000 policies sold) |
Investments (per 1,000 sales or transactions) |
|---|---|---|---|---|---|---|---|
M & G Securities Limited |
M&G PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
1.91 |
|||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.23 |
|||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2020 to 31-03-2021 |
0 |
0 |
0 |
0 |
Newline Insurance Company Limited |
ODYSSEY GROUP HOLDINGS INC |
no |
01-01-2021 to 30-06-2021 |
12.71 |
|||
Neilson Financial Services Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
34.46 |
|||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
6.51 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2020 to 28-02-2021 |
0.21 |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2021 to 30-06-2021 |
11.42 |
|||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
26.02 |
3.67 |
||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2020 to 31-03-2021 |
0.74 |
|||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0.54 |
19.92 |
||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2020 to 31-03-2021 |
0 |
0 |
0 |
0 |
Interactive Investor Services Limited |
INTERACTIVE INVESTOR SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.05 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
13.33 |
|||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0 |
|||
I Go 4 Ltd. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
10.66 |
|||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-01-2021 to 30-06-2021 |
23.71 |
|||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-01-2021 to 30-06-2021 |
87.7 |
|||
Homeserve Membership Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
72.07 |
|||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE GROUP |
no |
01-01-2021 to 30-06-2021 |
3.41 |
0.33 |
1.65 |
3 |
UK General Insurance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
2.14 |
|||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2021 to 30-06-2021 |
0.82 |
|||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
||
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
29.99 |
|||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-01-2021 to 30-06-2021 |
0 |
10.34 |
||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2020 to 31-03-2021 |
7.43 |
|||
Suffolk Life Pensions Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
405.15 |
|||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2021 to 30-06-2021 |
177.6 |
|||
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2020 to 31-03-2021 |
19.67 |
|||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3.81 |
|||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
20.68 |
34.03 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
108.62 |
|||
Resolution Compliance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.05 |
|||
Qmetric Group Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1.1 |
|||
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2021 to 30-06-2021 |
6.7 |
|||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
12.5 |
|||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2021 to 30-06-2021 |
13.73 |
|||
Hastings Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
12.62 |
|||
Acm Ulr Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.3 |
|||
Automobile Association Insurance Services Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
5.99 |
|||
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-01-2021 to 30-06-2021 |
4.16 |
|||
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2021 to 30-06-2021 |
3.62 |
|||
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2021 to 30-06-2021 |
0 |
0 |
||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
8.27 |
|||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
0.75 |
|||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
1.13 |
1.13 |
||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2020 to 31-03-2021 |
8.94 |
|||
Bollington Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
no |
01-01-2021 to 30-06-2021 |
8.15 |
|||
Atlanta Insurance Intermediaries Limited |
ARDONAGH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
7.38 |
|||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
8.04 |
|||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
yes |
01-01-2021 to 30-06-2021 |
1.84 |
|||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
0 |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-10-2020 to 31-03-2021 |
20.23 |
18.41 |
||
AJ Bell Management Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
41.89 |
|||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2021 to 30-06-2021 |
0.02 |
1.09 |
||
BISL Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
5.94 |
|||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
12.67 |
|||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
80.04 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.81 |
|||
Freetrade Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.09 |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.31 |
|||
Experian Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.14 |
20.39 |
||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2021 to 30-06-2021 |
69.83 |
|||
eToro (UK) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.03 |
|||
Endsleigh Insurance Services Limited |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
10.14 |
|||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2020 to 31-03-2021 |
22.07 |
|||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
1138.28 |
|||
Brightside Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
8.66 |
|||
Currys Retail Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
15.8 |
|||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
2.47 |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2021 to 30-06-2021 |
20.84 |
|||
Connells Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
17.77 |
1.85 |
||
Collinson Insurance Services Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
12.69 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
no |
01-10-2020 to 31-03-2021 |
0 |
0 |
0 |
0 |
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2020 to 31-01-2021 |
41.02 |
|||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
6.46 |
|||
Xbridge Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1.64 |
Complaints data - Open
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
2875 |
7 |
2441 |
637 |
5960 |
|
Neilson Financial Services Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
562 |
562 |
||||
Newline Insurance Company Limited |
ODYSSEY GROUP HOLDINGS INC |
no |
01-01-2021 to 30-06-2021 |
562 |
562 |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
651 |
651 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2021 to 30-06-2021 |
2136 |
84 |
4 |
2224 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2020 to 31-03-2021 |
0 |
0 |
593 |
1126 |
4 |
1723 |
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3749 |
3749 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2021 to 30-06-2021 |
720 |
554 |
1274 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-01-2021 to 30-06-2021 |
2115 |
2115 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2020 to 31-03-2021 |
456 |
424 |
38 |
918 |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-01-2021 to 30-06-2021 |
557 |
557 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
1153 |
2 |
434 |
234 |
1823 |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
3596 |
3596 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
85950 |
36 |
5945 |
1261 |
333 |
93525 |
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2020 to 31-03-2021 |
1460 |
1460 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
589 |
376 |
6 |
4 |
975 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
75 |
0 |
75 |
Qmetric Group Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1252 |
1252 |
||||
Quilter Investment Platform Limited |
QUILTER PLC |
no |
01-01-2021 to 30-06-2021 |
1495 |
1495 |
||||
Quilter Life & Pensions Limited |
QUILTER PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
1507 |
222 |
1729 |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2021 to 30-06-2021 |
5408 |
5408 |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
1994 |
1994 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2021 to 30-06-2021 |
4813 |
1 |
1059 |
1929 |
7802 |
|
Resolution Compliance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1 |
749 |
750 |
|||
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-01-2021 to 30-06-2021 |
1557 |
1557 |
||||
Right Choice Insurance Brokers Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
828 |
828 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2020 to 04-04-2021 |
40561 |
4 |
6335 |
940 |
185 |
48025 |
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2020 to 31-03-2021 |
844 |
844 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
6856 |
6856 |
||||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
7447 |
7447 |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2021 to 30-06-2021 |
705 |
705 |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
752 |
752 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1270 |
1270 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1108 |
1108 |
||||
LeasePlan UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
2 |
2 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
572 |
913 |
21 |
1 |
1507 |
|
Legal & General (Portfolio Management Services) Ltd |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
533 |
25 |
558 |
|||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
536 |
30 |
566 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
678 |
2359 |
3037 |
|||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
716 |
716 |
||||
Link Market Services Trustees Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
560 |
560 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
610 |
973 |
308 |
1891 |
||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
6586 |
0 |
6586 |
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
72 |
72 |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
85935 |
121 |
4830 |
6757 |
1167 |
98810 |
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
649 |
35 |
684 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
no |
01-01-2021 to 30-06-2021 |
581 |
581 |
||||
M & G Securities Limited |
M&G PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
1142 |
1142 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2021 to 30-06-2021 |
3974 |
3974 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
17728 |
37 |
607 |
18372 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
9558 |
0 |
0 |
3910 |
0 |
13468 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2021 to 30-06-2021 |
981 |
981 |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2021 to 30-06-2021 |
7301 |
286 |
7587 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2020 to 28-02-2021 |
28142 |
21 |
28163 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
525 |
525 |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-01-2021 to 30-06-2021 |
1506 |
1506 |
||||
Royal & Sun Alliance Insurance Limited |
RSA INSURANCE UK |
no |
01-01-2021 to 30-06-2021 |
19486 |
19486 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
7747 |
180 |
763 |
8690 |
||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2021 to 30-06-2021 |
254 |
273 |
527 |
|||
Trading 212 UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
2910 |
2910 |
||||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
1002 |
1002 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-01-2021 to 30-06-2021 |
13994 |
3 |
2191 |
24 |
8 |
16220 |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
809 |
0 |
0 |
809 |
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2020 to 31-03-2021 |
1160 |
1160 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2021 to 30-06-2021 |
76 |
4427 |
72 |
4575 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2021 to 30-06-2021 |
9949 |
25 |
612 |
2227 |
12813 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
19593 |
7 |
2273 |
1500 |
79 |
23452 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
4553 |
2530 |
436 |
7519 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2021 to 30-06-2021 |
22 |
701 |
723 |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2021 to 30-06-2021 |
2208 |
2208 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
676 |
676 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2021 to 30-06-2021 |
36003 |
2315 |
53 |
38371 |
||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2020 to 31-03-2021 |
169 |
169 |
||||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
30864 |
30864 |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1422 |
1422 |
||||
Union Reiseversicherung AG |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1032 |
1032 |
||||
Unum Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
554 |
554 |
||||
Vanguard Asset Management, Ltd |
VANGUARD ASSET MANAGEMENT LTD |
no |
01-01-2021 to 30-06-2021 |
203 |
627 |
830 |
|||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2021 to 30-06-2021 |
8960 |
8960 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2021 to 30-06-2021 |
14 |
8248 |
8 |
8270 |
||
Volkswagen Financial Services (UK) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3 |
3 |
||||
Xbridge Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
794 |
794 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
1633 |
1 |
689 |
32 |
9 |
2364 |
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2021 to 30-06-2021 |
457 |
139 |
596 |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
1442 |
5 |
3141 |
488 |
5076 |
|
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2020 to 28-02-2021 |
15610 |
4735 |
20345 |
|||
Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4959 |
4959 |
||||
Santander Cards UK Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
21 |
10082 |
10103 |
|||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2021 to 30-06-2021 |
6982 |
6982 |
||||
Santander Consumer (UK) Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
18 |
18 |
||||
Santander ISA Managers Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
833 |
833 |
||||
Santander UK Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
74330 |
37 |
6996 |
1414 |
272 |
83049 |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2021 to 30-06-2021 |
3762 |
510 |
106 |
4378 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
474 |
6 |
403 |
776 |
1659 |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
5944 |
0 |
1347 |
1498 |
8789 |
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
593 |
593 |
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2021 to 30-06-2021 |
198 |
58 |
2 |
258 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
661 |
577 |
1238 |
|||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
2189 |
2189 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
1839 |
1839 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
1440 |
25 |
671 |
39 |
232 |
2407 |
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
957 |
957 |
||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
875 |
875 |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
3530 |
3530 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2021 to 30-06-2021 |
14971 |
14971 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
995 |
0 |
995 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2021 to 30-06-2021 |
559 |
13 |
202 |
774 |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE GROUP |
no |
01-01-2021 to 30-06-2021 |
1 |
346 |
16 |
47 |
349 |
759 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
3025 |
19 |
54 |
250 |
3348 |
|
Starling Bank Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
2717 |
2717 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2021 to 30-06-2021 |
2184 |
2184 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2020 to 31-03-2021 |
6 |
6 |
||||
Suffolk Life Pensions Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
566 |
566 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2021 to 30-06-2021 |
456 |
326 |
136 |
918 |
||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
333 |
333 |
||||
J D Williams & Company Limited |
J D WILLIAMS & COMPANY LIMITED |
no |
01-09-2020 to 28-02-2021 |
23 |
23 |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2020 to 31-03-2021 |
861 |
0 |
7 |
0 |
35 |
903 |
Abraxas Insurance Administration Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
537 |
537 |
||||
Bollington Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
no |
01-01-2021 to 30-06-2021 |
770 |
770 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
23676 |
23676 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
39178 |
39178 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2020 to 31-03-2021 |
1994 |
1994 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2021 to 30-06-2021 |
6017 |
672 |
175 |
5 |
6869 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
78994 |
22 |
20628 |
9002 |
1361 |
110007 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2021 to 30-06-2021 |
7734 |
3 |
1 |
0 |
20 |
7758 |
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2021 to 30-06-2021 |
104175 |
83 |
11937 |
2598 |
2411 |
121204 |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-01-2021 to 30-06-2021 |
531 |
531 |
||||
BISL Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
8592 |
8592 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
9 |
5781 |
5790 |
|||
BMW Financial Services(GB) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1357 |
1357 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
545 |
545 |
||||
Bradford & Bingley Limited |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2020 to 31-03-2021 |
7 |
678 |
73 |
66 |
824 |
|
Brightside Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1303 |
1303 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2021 to 30-06-2021 |
191414 |
191414 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2021 to 30-06-2021 |
13312 |
13312 |
||||
Cabot Credit Management Group Limited |
ENCORE CAPITAL GROUP COMPANY |
no |
01-01-2021 to 30-06-2021 |
24 |
24 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2020 to 30-04-2021 |
946 |
946 |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2021 to 30-06-2021 |
15483 |
518 |
16001 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
833 |
833 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
991 |
991 |
||||
Cater Allen Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
507 |
507 |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-10-2020 to 15-04-2021 |
688 |
688 |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
382 |
1330 |
1712 |
|||
AXA France IARD |
AXA GROUP |
no |
01-01-2021 to 30-06-2021 |
1830 |
1830 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
821 |
821 |
||||
Citibank UK Limited |
CITIGROUP INC |
no |
01-01-2021 to 30-06-2021 |
1733 |
56 |
1789 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
542 |
613 |
1155 |
|||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2021 to 30-06-2021 |
3 |
0 |
655 |
0 |
0 |
658 |
Accredited Insurance (Europe) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
580 |
580 |
||||
Acm Ulr Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
600 |
600 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
880 |
880 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
2883 |
2883 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
1251 |
1251 |
||||
Advanced Payment Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1283 |
1283 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
3819 |
3819 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
1745 |
1745 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2021 to 30-06-2021 |
635 |
44 |
3 |
3 |
685 |
|
AJ Bell Management Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
7 |
731 |
738 |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-10-2020 to 31-03-2021 |
353 |
1134 |
1487 |
|||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
7254 |
7254 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
15595 |
974 |
3806 |
2968 |
23343 |
|
Allianz plc |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
908 |
908 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2021 to 30-06-2021 |
4006 |
73 |
4079 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2020 to 31-05-2021 |
5693 |
5693 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
1696 |
1696 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4106 |
4106 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
yes |
01-01-2021 to 30-06-2021 |
532 |
532 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2021 to 30-06-2021 |
9059 |
9059 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2021 to 30-06-2021 |
2791 |
2791 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
2644 |
2644 |
||||
Atlanta Insurance Intermediaries Limited |
ARDONAGH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
6219 |
6219 |
||||
Automobile Association Insurance Services Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
18447 |
18447 |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
70934 |
70934 |
||||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2021 to 30-06-2021 |
6718 |
6718 |
||||
ClearBank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1294 |
1294 |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2021 to 30-06-2021 |
869 |
869 |
||||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2021 to 30-06-2021 |
2 |
14 |
5550 |
5566 |
||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2021 to 30-06-2021 |
105 |
105 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
619 |
619 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
894 |
2385 |
3279 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
4687 |
4687 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
91 |
91 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2021 to 30-06-2021 |
22 |
48 |
503 |
573 |
||
Freetrade Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
598 |
598 |
||||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
811 |
811 |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
87 |
87 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
2430 |
2430 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
41 |
1914 |
1955 |
|||
Hastings Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
22667 |
22667 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
6792 |
6792 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
780 |
780 |
Henderson Global Investors Limited |
JANUS HENDERSON GROUP |
no |
01-01-2021 to 30-06-2021 |
614 |
614 |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
793 |
793 |
||||
Hitachi Capital (UK) PLC |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
4 |
4 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
8095 |
8095 |
||||
Homeserve Membership Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
13612 |
13612 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2021 to 30-06-2021 |
1518 |
1518 |
||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
141599 |
64 |
7770 |
2630 |
2207 |
154270 |
I Go 4 Ltd. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1236 |
1236 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3187 |
0 |
3187 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
4829 |
4829 |
||||
Interactive Investor Services Limited |
INTERACTIVE INVESTOR SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
275 |
3326 |
3601 |
|||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
645 |
666 |
1311 |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
2663 |
2663 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2020 to 31-01-2021 |
70 |
58 |
128 |
|||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2021 to 30-06-2021 |
974 |
10 |
984 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
no |
01-10-2020 to 31-03-2021 |
32649 |
16 |
1941 |
3435 |
24 |
38065 |
Cofunds Limited |
AEGON GROUP |
no |
01-01-2021 to 30-06-2021 |
132 |
1272 |
1404 |
|||
Collinson Insurance Services Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
1797 |
1797 |
||||
Connells Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
530 |
71 |
601 |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2021 to 30-06-2021 |
1684 |
1684 |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
834 |
5 |
83 |
16 |
53 |
991 |
Covea Insurance plc |
ATLANTA GROUP |
yes |
01-01-2021 to 30-06-2021 |
2764 |
2764 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
3195 |
724 |
20 |
3939 |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
2523 |
1 |
2524 |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
1096 |
68 |
1164 |
|||
Currys Retail Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
506 |
506 |
||||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
782 |
782 |
||||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1766 |
1766 |
||||
Experian Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
4 |
46 |
50 |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
569 |
569 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2020 to 31-03-2021 |
33675 |
33675 |
||||
Drydens Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
5 |
5 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2020 to 31-03-2021 |
1109 |
1109 |
||||
Endsleigh Insurance Services Limited |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
648 |
648 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
114 |
4000 |
4114 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
12209 |
12209 |
||||
eToro (UK) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1800 |
1800 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
26964 |
26964 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
901 |
901 |
||||
Everyday Loans Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
2 |
2 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2021 to 30-06-2021 |
723 |
723 |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
2354 |
2354 |
Complaints data - Closed
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Abraxas Insurance Administration Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
647 |
647 |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2021 to 30-06-2021 |
3 |
0 |
667 |
0 |
0 |
670 |
Accredited Insurance (Europe) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
577 |
577 |
||||
Acm Ulr Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
494 |
494 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
898 |
0 |
898 |
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
2773 |
2773 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
1251 |
1251 |
||||
Advanced Payment Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1187 |
1187 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
3880 |
3880 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
1914 |
1914 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2021 to 30-06-2021 |
622 |
45 |
4 |
2 |
673 |
|
AJ Bell Management Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
5 |
559 |
564 |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-10-2020 to 31-03-2021 |
293 |
967 |
1260 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
527 |
538 |
1065 |
|||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
7841 |
7841 |
||||
Allianz plc |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
921 |
921 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2021 to 30-06-2021 |
3799 |
173 |
3972 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2020 to 31-05-2021 |
4667 |
4667 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
1878 |
1878 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
3782 |
0 |
3782 |
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
yes |
01-01-2021 to 30-06-2021 |
528 |
528 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2021 to 30-06-2021 |
9281 |
9281 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2021 to 30-06-2021 |
3094 |
3094 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
2225 |
2225 |
||||
Atlanta Insurance Intermediaries Limited |
ARDONAGH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
6010 |
6010 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2020 to 31-03-2021 |
446 |
110 |
556 |
|||
Automobile Association Insurance Services Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
17625 |
17625 |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
90080 |
90080 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
15178 |
1130 |
3748 |
3168 |
23224 |
|
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
821 |
821 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
496 |
496 |
||||
AXA France IARD |
AXA GROUP |
no |
01-01-2021 to 30-06-2021 |
2014 |
2014 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
29743 |
29743 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
38327 |
38327 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2020 to 31-03-2021 |
1960 |
1960 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2021 to 30-06-2021 |
5526 |
675 |
165 |
9 |
6375 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
82753 |
23 |
20904 |
12054 |
1416 |
117150 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2021 to 30-06-2021 |
7194 |
2 |
3 |
0 |
11 |
7210 |
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2021 to 30-06-2021 |
107725 |
104 |
13267 |
4538 |
3601 |
129235 |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-01-2021 to 30-06-2021 |
526 |
526 |
||||
BISL Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
8560 |
8560 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
7 |
9998 |
10005 |
|||
BMW Financial Services(GB) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
6 |
6 |
||||
Bollington Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
no |
01-01-2021 to 30-06-2021 |
747 |
747 |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1375 |
1375 |
||||
Bradford & Bingley Limited |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2020 to 31-03-2021 |
14 |
690 |
92 |
91 |
887 |
|
Brightside Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1365 |
1365 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2021 to 30-06-2021 |
200140 |
200140 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2021 to 30-06-2021 |
12863 |
12863 |
||||
Cabot Credit Management Group Limited |
ENCORE CAPITAL GROUP COMPANY |
no |
01-01-2021 to 30-06-2021 |
26 |
26 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2020 to 30-04-2021 |
993 |
993 |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2021 to 30-06-2021 |
15047 |
697 |
15744 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
765 |
765 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
740 |
740 |
||||
Cater Allen Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
497 |
497 |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-10-2020 to 15-04-2021 |
0 |
0 |
0 |
790 |
0 |
790 |
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
345 |
1279 |
1624 |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2021 to 30-06-2021 |
6546 |
6546 |
||||
Citibank UK Limited |
CITIGROUP INC |
no |
01-01-2021 to 30-06-2021 |
1699 |
66 |
1765 |
|||
ClearBank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1165 |
1165 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2020 to 31-01-2021 |
70 |
57 |
127 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
no |
01-10-2020 to 31-03-2021 |
30319 |
15 |
1957 |
38550 |
24 |
70865 |
Cofunds Limited |
AEGON GROUP |
no |
01-01-2021 to 30-06-2021 |
116 |
1215 |
1331 |
|||
Collinson Insurance Services Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
2045 |
2045 |
||||
Connells Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
641 |
75 |
716 |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2021 to 30-06-2021 |
1876 |
1876 |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
864 |
7 |
92 |
16 |
60 |
1039 |
Covea Insurance plc |
ATLANTA GROUP |
yes |
01-01-2021 to 30-06-2021 |
2723 |
2723 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
3192 |
721 |
20 |
3933 |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
2668 |
1 |
2669 |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
1390 |
69 |
1459 |
|||
Currys Retail Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
514 |
514 |
||||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
425 |
425 |
||||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2021 to 30-06-2021 |
974 |
10 |
984 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1753 |
1753 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
568 |
568 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2020 to 31-03-2021 |
35055 |
35055 |
||||
Drydens Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4 |
4 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2020 to 31-03-2021 |
1109 |
1109 |
||||
Endsleigh Insurance Services Limited |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
551 |
551 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
116 |
3920 |
4036 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
12139 |
12139 |
||||
eToro (UK) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1789 |
1789 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
27002 |
27002 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
915 |
915 |
||||
Everyday Loans Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4 |
4 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2021 to 30-06-2021 |
718 |
718 |
||||
Experian Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
4 |
39 |
43 |
|||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
7664 |
7664 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
641 |
661 |
1302 |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2021 to 30-06-2021 |
135 |
135 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
683 |
683 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
893 |
2326 |
3219 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
4549 |
4549 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
94 |
94 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2021 to 30-06-2021 |
23 |
47 |
481 |
551 |
||
Freetrade Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
589 |
589 |
||||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
795 |
795 |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
93 |
93 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
2406 |
2406 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
41 |
1805 |
1846 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2021 to 30-06-2021 |
15 |
5506 |
5521 |
|||
Hastings Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
22175 |
22175 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
796 |
796 |
Henderson Global Investors Limited |
JANUS HENDERSON GROUP |
no |
01-01-2021 to 30-06-2021 |
552 |
552 |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
735 |
735 |
||||
Hitachi Capital (UK) PLC |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
6 |
6 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
8046 |
8046 |
||||
Homeserve Membership Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
13184 |
13184 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2021 to 30-06-2021 |
1518 |
1518 |
||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
143335 |
67 |
8546 |
4518 |
2324 |
158790 |
I Go 4 Ltd. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1287 |
1287 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3334 |
5 |
3339 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
4582 |
4582 |
||||
Interactive Investor Services Limited |
INTERACTIVE INVESTOR SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
310 |
3680 |
3990 |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2021 to 30-06-2021 |
776 |
776 |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2020 to 31-03-2021 |
858 |
0 |
13 |
0 |
38 |
909 |
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2021 to 30-06-2021 |
268 |
260 |
528 |
|||
J D Williams & Company Limited |
J D WILLIAMS & COMPANY LIMITED |
no |
01-09-2020 to 28-02-2021 |
23 |
23 |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2021 to 30-06-2021 |
724 |
724 |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
760 |
760 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1300 |
1300 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
927 |
927 |
||||
LeasePlan UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
2 |
2 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
572 |
921 |
24 |
1 |
1518 |
|
Legal & General (Portfolio Management Services) Ltd |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
520 |
30 |
550 |
|||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
908 |
30 |
938 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
676 |
2402 |
3078 |
|||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
636 |
636 |
||||
Link Market Services Trustees Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
526 |
526 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
548 |
985 |
300 |
1833 |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
7302 |
7302 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
6578 |
0 |
6578 |
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
93456 |
123 |
5026 |
7173 |
1211 |
106989 |
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
756 |
41 |
797 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
no |
01-01-2021 to 30-06-2021 |
579 |
579 |
||||
M & G Securities Limited |
M&G PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
1137 |
1137 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2021 to 30-06-2021 |
3910 |
3910 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
17737 |
42 |
597 |
18376 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
9589 |
0 |
0 |
5245 |
0 |
14834 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
1102 |
0 |
1102 |
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2021 to 30-06-2021 |
7242 |
269 |
7511 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2020 to 28-02-2021 |
27562 |
19 |
27581 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
522 |
522 |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-01-2021 to 30-06-2021 |
1483 |
1483 |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
41 |
41 |
||||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2020 to 31-03-2021 |
0 |
0 |
0 |
681 |
0 |
681 |
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
83370 |
25 |
6188 |
2437 |
347 |
92367 |
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2020 to 04-04-2021 |
41292 |
3 |
7424 |
15422 |
184 |
64325 |
Neilson Financial Services Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
562 |
562 |
||||
Newline Insurance Company Limited |
ODYSSEY GROUP HOLDINGS INC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
562 |
0 |
562 |
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
599 |
599 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2021 to 30-06-2021 |
2091 |
74 |
4 |
2169 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2020 to 31-03-2021 |
0 |
0 |
626 |
1188 |
6 |
1820 |
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
3716 |
3716 |
||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2021 to 30-06-2021 |
680 |
536 |
1216 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-01-2021 to 30-06-2021 |
2191 |
2191 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2020 to 31-03-2021 |
480 |
432 |
49 |
961 |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-01-2021 to 30-06-2021 |
557 |
557 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
636 |
1 |
287 |
135 |
1059 |
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
2632 |
3 |
2289 |
586 |
5510 |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
3594 |
3594 |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2020 to 31-03-2021 |
1507 |
1507 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
623 |
398 |
6 |
5 |
1032 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
59 |
0 |
59 |
Qmetric Group Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1248 |
1248 |
||||
Quilter Investment Platform Limited |
QUILTER PLC |
no |
01-01-2021 to 30-06-2021 |
931 |
931 |
||||
Quilter Life & Pensions Limited |
QUILTER PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
1112 |
149 |
1261 |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
5238 |
0 |
5238 |
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
1742 |
1742 |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-01-2021 to 30-06-2021 |
15 |
15 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2021 to 30-06-2021 |
5111 |
2 |
1123 |
2296 |
8532 |
|
Resolution Compliance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1 |
751 |
752 |
|||
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-01-2021 to 30-06-2021 |
1540 |
1540 |
||||
Right Choice Insurance Brokers Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
845 |
0 |
845 |
Royal & Sun Alliance Insurance Limited |
RSA INSURANCE UK |
no |
01-01-2021 to 30-06-2021 |
19584 |
19584 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
6994 |
6994 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
7728 |
187 |
695 |
8610 |
||
Santander Cards UK Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
23 |
15058 |
15081 |
|||
Santander Consumer (UK) Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
55 |
55 |
||||
Santander ISA Managers Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
878 |
878 |
||||
Santander UK Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
74366 |
35 |
6763 |
14489 |
282 |
95935 |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2021 to 30-06-2021 |
3503 |
511 |
101 |
4115 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
444 |
6 |
391 |
769 |
1610 |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
5985 |
0 |
1258 |
1481 |
8724 |
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
0 |
605 |
605 |
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2021 to 30-06-2021 |
182 |
65 |
2 |
249 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
1584 |
608 |
2192 |
|||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
8003 |
8003 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
1939 |
1939 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
1393 |
17 |
623 |
40 |
226 |
2299 |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2021 to 30-06-2021 |
7682 |
7682 |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
955 |
955 |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
3536 |
3536 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2021 to 30-06-2021 |
13409 |
13409 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
1067 |
0 |
1067 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2021 to 30-06-2021 |
602 |
18 |
220 |
840 |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE GROUP |
no |
01-01-2021 to 30-06-2021 |
2 |
318 |
21 |
52 |
332 |
725 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
2880 |
23 |
54 |
298 |
3255 |
|
Starling Bank Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
2608 |
2608 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2021 to 30-06-2021 |
1914 |
1914 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2020 to 31-03-2021 |
2018 |
2018 |
||||
Suffolk Life Pensions Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
0 |
457 |
0 |
0 |
0 |
457 |
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2021 to 30-06-2021 |
465 |
321 |
132 |
918 |
||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
384 |
384 |
||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
817 |
817 |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4760 |
4760 |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2020 to 31-03-2021 |
112 |
112 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2020 to 28-02-2021 |
15995 |
5045 |
21040 |
|||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
995 |
995 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-01-2021 to 30-06-2021 |
14191 |
3 |
2153 |
30 |
11 |
16388 |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
797 |
0 |
0 |
797 |
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2020 to 31-03-2021 |
1249 |
1249 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2021 to 30-06-2021 |
76 |
4565 |
70 |
4711 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2021 to 30-06-2021 |
8650 |
21 |
501 |
2127 |
11299 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
19623 |
7 |
2330 |
1683 |
79 |
23722 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
4409 |
2497 |
434 |
7340 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2021 to 30-06-2021 |
24 |
822 |
846 |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2021 to 30-06-2021 |
2055 |
2055 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
667 |
667 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2021 to 30-06-2021 |
36067 |
2285 |
58 |
38410 |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
30641 |
30641 |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
2925 |
2925 |
||||
Union Reiseversicherung AG |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
1085 |
1085 |
||||
Unum Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
445 |
445 |
||||
Vanguard Asset Management, Ltd |
VANGUARD ASSET MANAGEMENT LTD |
no |
01-01-2021 to 30-06-2021 |
158 |
455 |
613 |
|||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2021 to 30-06-2021 |
8840 |
8840 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2021 to 30-06-2021 |
11 |
7901 |
9 |
7921 |
||
Volkswagen Financial Services (UK) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
13 |
13 |
||||
Xbridge Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
762 |
762 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
1627 |
1 |
695 |
34 |
8 |
2365 |
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2021 to 30-06-2021 |
448 |
141 |
589 |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
1368 |
3 |
2932 |
442 |
4745 |
|
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
0 |
0 |
0 |
2277 |
0 |
2277 |
Complaints data - Closed within 3 days
Firm name |
Firm Group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Abraxas Insurance Administration Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3.60% |
3.60% |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2021 to 30-06-2021 |
66.70% |
28.80% |
29.00% |
|||
Accredited Insurance (Europe) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
22.50% |
22.50% |
||||
Acm Ulr Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3.80% |
3.80% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
44.00% |
44.00% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
93.30% |
93.30% |
||||
Advanced Payment Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
22.60% |
22.60% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
39.20% |
39.20% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
45.60% |
45.60% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2021 to 30-06-2021 |
28.90% |
13.30% |
0.00% |
0.00% |
27.60% |
|
AJ Bell Management Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
100.00% |
80.70% |
80.90% |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-10-2020 to 31-03-2021 |
8.90% |
43.40% |
35.40% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
46.90% |
1.90% |
24.10% |
|||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
42.60% |
42.60% |
||||
Allianz plc |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
92.60% |
92.60% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2021 to 30-06-2021 |
23.80% |
6.90% |
23.10% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2020 to 31-05-2021 |
57.70% |
57.70% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
7.00% |
7.00% |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
yes |
01-01-2021 to 30-06-2021 |
31.80% |
31.80% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2021 to 30-06-2021 |
59.20% |
59.20% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2021 to 30-06-2021 |
30.20% |
30.20% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
51.40% |
51.40% |
||||
Atlanta Insurance Intermediaries Limited |
ARDONAGH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
66.10% |
66.10% |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2020 to 31-03-2021 |
55.20% |
50.00% |
54.10% |
|||
Automobile Association Insurance Services Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
42.70% |
42.70% |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
34.00% |
34.00% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
30.20% |
31.00% |
39.60% |
32.60% |
32.10% |
|
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
10.70% |
10.70% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
10.50% |
10.50% |
||||
AXA France IARD |
AXA GROUP |
no |
01-01-2021 to 30-06-2021 |
5.00% |
5.00% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
44.90% |
44.90% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
82.70% |
82.70% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2020 to 31-03-2021 |
61.00% |
61.00% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2021 to 30-06-2021 |
34.20% |
27.70% |
37.60% |
0.00% |
33.50% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
50.90% |
13.00% |
61.40% |
17.30% |
19.10% |
49.00% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2021 to 30-06-2021 |
77.30% |
50.00% |
0.00% |
27.30% |
77.20% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2021 to 30-06-2021 |
59.50% |
34.60% |
44.90% |
14.30% |
19.50% |
55.30% |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-01-2021 to 30-06-2021 |
68.60% |
68.60% |
||||
BISL Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
43.50% |
43.50% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
14.30% |
1.10% |
1.10% |
|||
BMW Financial Services(GB) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.00% |
||||
Bollington Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
no |
01-01-2021 to 30-06-2021 |
33.70% |
33.70% |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
32.90% |
32.90% |
||||
Bradford & Bingley Limited |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2020 to 31-03-2021 |
0.00% |
12.80% |
18.50% |
1.10% |
12.00% |
|
Brightside Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
28.40% |
28.40% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2021 to 30-06-2021 |
68.20% |
68.20% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2021 to 30-06-2021 |
54.70% |
54.70% |
||||
Cabot Credit Management Group Limited |
ENCORE CAPITAL GROUP COMPANY |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.00% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2020 to 30-04-2021 |
57.30% |
57.30% |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2021 to 30-06-2021 |
26.60% |
46.90% |
27.50% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
36.50% |
36.50% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
46.80% |
46.80% |
||||
Cater Allen Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
45.30% |
45.30% |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-10-2020 to 15-04-2021 |
||||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
33.90% |
32.30% |
32.60% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2021 to 30-06-2021 |
59.80% |
59.80% |
||||
Citibank UK Limited |
CITIGROUP INC |
no |
01-01-2021 to 30-06-2021 |
62.40% |
6.10% |
60.30% |
|||
ClearBank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
12.40% |
12.40% |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2020 to 31-01-2021 |
77.10% |
7.00% |
45.70% |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
no |
01-10-2020 to 31-03-2021 |
39.80% |
20.00% |
32.10% |
0.10% |
4.20% |
18.00% |
Cofunds Limited |
AEGON GROUP |
no |
01-01-2021 to 30-06-2021 |
5.20% |
12.30% |
11.70% |
|||
Collinson Insurance Services Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
1.30% |
1.30% |
||||
Connells Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
5.50% |
6.70% |
5.60% |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2021 to 30-06-2021 |
32.10% |
32.10% |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
46.50% |
14.30% |
15.20% |
43.80% |
15.00% |
41.70% |
Covea Insurance plc |
ATLANTA GROUP |
yes |
01-01-2021 to 30-06-2021 |
30.90% |
30.90% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
74.40% |
46.60% |
15.00% |
69.00% |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
1.80% |
0.00% |
1.80% |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
1.90% |
1.40% |
1.90% |
|||
Currys Retail Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
43.60% |
43.60% |
||||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
24.00% |
24.00% |
||||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2021 to 30-06-2021 |
42.90% |
70.00% |
43.20% |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
20.10% |
20.10% |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
65.70% |
65.70% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2020 to 31-03-2021 |
34.50% |
34.50% |
||||
Drydens Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.00% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2020 to 31-03-2021 |
17.70% |
17.70% |
||||
Endsleigh Insurance Services Limited |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
35.20% |
35.20% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
19.00% |
49.00% |
48.10% |
|||
esure Insurance Limited |
ESURE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
56.40% |
56.40% |
||||
eToro (UK) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
40.20% |
40.20% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
49.20% |
49.20% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
74.00% |
74.00% |
||||
Everyday Loans Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.00% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2021 to 30-06-2021 |
86.10% |
86.10% |
||||
Experian Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
50.00% |
66.70% |
65.10% |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
27.80% |
27.80% |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
47.30% |
40.10% |
43.60% |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2021 to 30-06-2021 |
17.00% |
17.00% |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
37.00% |
37.00% |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
8.00% |
9.70% |
9.20% |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
62.30% |
62.30% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
2.10% |
2.10% |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2021 to 30-06-2021 |
17.40% |
29.80% |
32.80% |
31.90% |
||
Freetrade Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
6.50% |
6.50% |
||||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
26.20% |
26.20% |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
8.60% |
8.60% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
62.70% |
62.70% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
51.20% |
65.40% |
65.10% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2021 to 30-06-2021 |
26.70% |
11.40% |
11.40% |
|||
Hastings Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
42.00% |
42.00% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
35.30% |
35.30% |
||||
Henderson Global Investors Limited |
JANUS HENDERSON GROUP |
no |
01-01-2021 to 30-06-2021 |
16.50% |
16.50% |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
34.70% |
34.70% |
||||
Hitachi Capital (UK) PLC |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
16.70% |
16.70% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
52.90% |
52.90% |
||||
Homeserve Membership Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
52.60% |
52.60% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2021 to 30-06-2021 |
43.90% |
43.90% |
||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
65.70% |
20.90% |
38.60% |
24.40% |
26.30% |
62.50% |
I Go 4 Ltd. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
64.10% |
64.10% |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
27.50% |
0.00% |
27.50% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
57.40% |
57.40% |
||||
Interactive Investor Services Limited |
INTERACTIVE INVESTOR SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
20.30% |
27.50% |
26.90% |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2021 to 30-06-2021 |
15.10% |
15.10% |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2020 to 31-03-2021 |
83.90% |
61.50% |
28.90% |
81.30% |
||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2021 to 30-06-2021 |
23.10% |
27.30% |
25.20% |
|||
J D Williams & Company Limited |
J D WILLIAMS & COMPANY LIMITED |
no |
01-09-2020 to 28-02-2021 |
30.40% |
30.40% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2021 to 30-06-2021 |
21.40% |
21.40% |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
1.80% |
1.80% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
37.40% |
37.40% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
3.90% |
3.90% |
||||
LeasePlan UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.00% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
76.60% |
53.20% |
54.20% |
100.00% |
62.10% |
|
Legal & General (Portfolio Management Services) Ltd |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
25.00% |
26.70% |
25.10% |
|||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
2.60% |
0.00% |
2.60% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
23.70% |
42.90% |
38.70% |
|||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
18.40% |
18.40% |
||||
Link Market Services Trustees Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.80% |
4.80% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
48.00% |
65.80% |
68.00% |
60.80% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
48.80% |
48.80% |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
32.80% |
32.80% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
45.90% |
13.80% |
59.90% |
12.00% |
22.50% |
44.00% |
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
11.40% |
4.90% |
11.00% |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
no |
01-01-2021 to 30-06-2021 |
27.80% |
27.80% |
||||
M & G Securities Limited |
M&G PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
26.40% |
26.40% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2021 to 30-06-2021 |
23.30% |
23.30% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
83.30% |
4.80% |
64.30% |
82.50% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
65.40% |
2.90% |
43.30% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2021 to 30-06-2021 |
||||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2021 to 30-06-2021 |
60.70% |
44.60% |
60.20% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2020 to 28-02-2021 |
35.40% |
26.30% |
35.30% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
20.50% |
20.50% |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-01-2021 to 30-06-2021 |
61.40% |
61.40% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
4.90% |
4.90% |
||||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2020 to 31-03-2021 |
||||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
45.20% |
0.00% |
38.20% |
9.60% |
25.90% |
43.70% |
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2020 to 04-04-2021 |
49.50% |
33.30% |
16.40% |
0.30% |
16.80% |
33.80% |
Neilson Financial Services Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
79.50% |
79.50% |
||||
Newline Insurance Company Limited |
ODYSSEY GROUP HOLDINGS INC |
no |
01-01-2021 to 30-06-2021 |
||||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
65.90% |
65.90% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2021 to 30-06-2021 |
61.00% |
29.70% |
25.00% |
59.80% |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2020 to 31-03-2021 |
12.10% |
5.80% |
0.00% |
8.00% |
||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
85.30% |
85.30% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2021 to 30-06-2021 |
66.90% |
32.50% |
51.70% |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-01-2021 to 30-06-2021 |
44.50% |
44.50% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2020 to 31-03-2021 |
21.50% |
40.00% |
24.50% |
30.00% |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-01-2021 to 30-06-2021 |
32.50% |
32.50% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
21.90% |
100.00% |
18.10% |
23.00% |
21.10% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
45.70% |
0.00% |
56.70% |
42.00% |
49.90% |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
41.90% |
41.90% |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2020 to 31-03-2021 |
34.90% |
34.90% |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
42.50% |
42.70% |
33.30% |
20.00% |
42.40% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2021 to 30-06-2021 |
23.70% |
23.70% |
||||
Qmetric Group Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
39.70% |
39.70% |
||||
Quilter Investment Platform Limited |
QUILTER PLC |
no |
01-01-2021 to 30-06-2021 |
1.60% |
1.60% |
||||
Quilter Life & Pensions Limited |
QUILTER PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
0.70% |
0.70% |
0.70% |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2021 to 30-06-2021 |
||||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
20.80% |
20.80% |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.00% |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2021 to 30-06-2021 |
7.10% |
0.00% |
9.60% |
8.10% |
7.70% |
|
Resolution Compliance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.00% |
4.80% |
4.80% |
|||
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-01-2021 to 30-06-2021 |
66.20% |
66.20% |
||||
Right Choice Insurance Brokers Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Royal & Sun Alliance Insurance Limited |
RSA INSURANCE UK |
no |
01-01-2021 to 30-06-2021 |
54.50% |
54.50% |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
58.90% |
58.90% |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
59.70% |
2.10% |
5.80% |
54.10% |
||
Santander Cards UK Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
17.40% |
1.40% |
1.40% |
|||
Santander Consumer (UK) Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
1.80% |
1.80% |
||||
Santander ISA Managers Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
11.70% |
11.70% |
||||
Santander UK Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
72.60% |
31.40% |
55.90% |
3.20% |
3.20% |
60.70% |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2021 to 30-06-2021 |
21.60% |
36.80% |
26.70% |
23.60% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
1.60% |
0.00% |
3.10% |
3.40% |
2.80% |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
22.50% |
18.80% |
22.30% |
22.00% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
34.90% |
34.90% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2021 to 30-06-2021 |
32.40% |
21.50% |
0.00% |
29.30% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
12.60% |
5.60% |
10.60% |
|||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
0.20% |
0.20% |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
21.90% |
21.90% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
53.80% |
0.00% |
50.20% |
47.50% |
7.10% |
47.70% |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2021 to 30-06-2021 |
32.60% |
32.60% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
22.40% |
22.40% |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
57.40% |
57.40% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2021 to 30-06-2021 |
80.00% |
80.00% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
20.70% |
20.70% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2021 to 30-06-2021 |
3.70% |
0.00% |
3.20% |
3.50% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE GROUP |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.30% |
0.00% |
0.00% |
0.30% |
0.30% |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
44.40% |
4.30% |
27.80% |
31.50% |
42.60% |
|
Starling Bank Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
46.70% |
46.70% |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2021 to 30-06-2021 |
77.30% |
77.30% |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2020 to 31-03-2021 |
0.00% |
0.00% |
||||
Suffolk Life Pensions Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2021 to 30-06-2021 |
14.00% |
9.30% |
13.60% |
12.30% |
||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
4.90% |
4.90% |
||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
21.30% |
21.30% |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
45.30% |
45.30% |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2020 to 31-03-2021 |
7.10% |
7.10% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2020 to 28-02-2021 |
40.60% |
42.10% |
41.00% |
|||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
48.60% |
48.60% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-01-2021 to 30-06-2021 |
69.40% |
66.70% |
33.20% |
26.70% |
18.20% |
64.50% |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
58.70% |
58.70% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2020 to 31-03-2021 |
4.20% |
4.20% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2021 to 30-06-2021 |
2.60% |
22.30% |
4.30% |
21.80% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2021 to 30-06-2021 |
24.70% |
19.00% |
21.20% |
31.50% |
25.80% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
48.30% |
0.00% |
32.80% |
21.30% |
20.30% |
44.80% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
35.20% |
50.40% |
40.30% |
40.70% |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2021 to 30-06-2021 |
8.30% |
17.30% |
17.00% |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2021 to 30-06-2021 |
6.20% |
6.20% |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
68.40% |
68.40% |
||||
Trading 212 UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2021 to 30-06-2021 |
78.60% |
61.30% |
72.40% |
77.60% |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
61.30% |
61.30% |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
20.40% |
20.40% |
||||
Union Reiseversicherung AG |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
51.80% |
51.80% |
||||
Unum Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
13.00% |
13.00% |
||||
Vanguard Asset Management, Ltd |
VANGUARD ASSET MANAGEMENT LTD |
no |
01-01-2021 to 30-06-2021 |
29.70% |
32.30% |
31.60% |
|||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2021 to 30-06-2021 |
34.20% |
34.20% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2021 to 30-06-2021 |
18.20% |
54.90% |
11.10% |
54.80% |
||
Volkswagen Financial Services (UK) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.00% |
0.00% |
||||
Xbridge Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
12.90% |
12.90% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
50.90% |
0.00% |
31.20% |
17.60% |
0.00% |
44.40% |
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2021 to 30-06-2021 |
69.20% |
61.00% |
67.20% |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
21.80% |
0.00% |
20.80% |
21.90% |
21.20% |
|
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
43.70% |
43.70% |
Complaints data - Closed after 3 days but within 8 weeks
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Abraxas Insurance Administration Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
49.5% |
49.5% |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2021 to 30-06-2021 |
33.3% |
68.8% |
68.7% |
|||
Accredited Insurance (Europe) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
64.0% |
64.0% |
||||
Acm Ulr Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
92.5% |
92.5% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
54.6% |
54.6% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
6.6% |
6.6% |
||||
Advanced Payment Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
77.1% |
77.1% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
54.6% |
54.6% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
50.5% |
50.5% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2021 to 30-06-2021 |
70.9% |
86.7% |
100.0% |
100.0% |
72.2% |
|
AJ Bell Management Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.0% |
9.5% |
9.4% |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-10-2020 to 31-03-2021 |
77.8% |
46.5% |
53.8% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
51.0% |
94.4% |
73.0% |
|||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
54.9% |
54.9% |
||||
Allianz plc |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
7.3% |
7.3% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2021 to 30-06-2021 |
75.8% |
35.3% |
74.1% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2020 to 31-05-2021 |
41.7% |
41.7% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
82.4% |
82.4% |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
yes |
01-01-2021 to 30-06-2021 |
60.2% |
60.2% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2021 to 30-06-2021 |
40.2% |
40.2% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2021 to 30-06-2021 |
67.8% |
67.8% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
47.4% |
47.4% |
||||
Atlanta Insurance Intermediaries Limited |
ARDONAGH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
32.5% |
32.5% |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2020 to 31-03-2021 |
42.2% |
48.2% |
43.3% |
|||
Automobile Association Insurance Services Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
56.9% |
56.9% |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
39.6% |
39.6% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
51.1% |
36.2% |
53.6% |
45.4% |
50.0% |
|
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
49.3% |
49.3% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
63.5% |
63.5% |
||||
AXA France IARD |
AXA GROUP |
no |
01-01-2021 to 30-06-2021 |
81.9% |
81.9% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
25.4% |
25.4% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
16.7% |
16.7% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2020 to 31-03-2021 |
37.5% |
37.5% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2021 to 30-06-2021 |
63.8% |
70.7% |
48.5% |
55.6% |
64.1% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
33.5% |
65.2% |
33.7% |
26.1% |
73.4% |
33.2% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2021 to 30-06-2021 |
20.8% |
0.0% |
33.3% |
54.5% |
20.9% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2021 to 30-06-2021 |
34.9% |
31.7% |
42.4% |
36.2% |
31.2% |
35.6% |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-01-2021 to 30-06-2021 |
31.4% |
31.4% |
||||
BISL Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
55.7% |
55.7% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
42.9% |
10.7% |
10.7% |
|||
BMW Financial Services(GB) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
50.0% |
50.0% |
||||
Bollington Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
no |
01-01-2021 to 30-06-2021 |
66.3% |
66.3% |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
67.1% |
67.1% |
||||
Bradford & Bingley Limited |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2020 to 31-03-2021 |
0.0% |
83.3% |
46.7% |
28.6% |
72.6% |
|
Brightside Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
69.3% |
69.3% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2021 to 30-06-2021 |
23.1% |
23.1% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2021 to 30-06-2021 |
42.3% |
42.3% |
||||
Cabot Credit Management Group Limited |
ENCORE CAPITAL GROUP COMPANY |
no |
01-01-2021 to 30-06-2021 |
23.1% |
23.1% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2020 to 30-04-2021 |
38.4% |
38.4% |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2021 to 30-06-2021 |
72.9% |
37.4% |
71.3% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
63.5% |
63.5% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
52.4% |
52.4% |
||||
Cater Allen Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
53.7% |
53.7% |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-10-2020 to 15-04-2021 |
||||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
66.1% |
66.8% |
66.6% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2021 to 30-06-2021 |
40.1% |
40.1% |
||||
Citibank UK Limited |
CITIGROUP INC |
no |
01-01-2021 to 30-06-2021 |
37.6% |
87.9% |
39.5% |
|||
ClearBank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
87.0% |
87.0% |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2020 to 31-01-2021 |
22.9% |
84.2% |
50.4% |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
no |
01-10-2020 to 31-03-2021 |
57.5% |
73.3% |
60.9% |
6.9% |
91.7% |
30.1% |
Cofunds Limited |
AEGON GROUP |
no |
01-01-2021 to 30-06-2021 |
56.9% |
69.2% |
68.1% |
|||
Collinson Insurance Services Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
94.8% |
94.8% |
||||
Connells Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
92.0% |
92.0% |
92.0% |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2021 to 30-06-2021 |
67.2% |
67.2% |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
52.2% |
71.4% |
78.3% |
56.3% |
71.7% |
55.8% |
Covea Insurance plc |
ATLANTA GROUP |
yes |
01-01-2021 to 30-06-2021 |
68.6% |
68.6% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
25.6% |
53.1% |
85.0% |
30.9% |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
84.3% |
100.0% |
84.3% |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
83.5% |
7.2% |
79.8% |
|||
Currys Retail Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
56.4% |
56.4% |
||||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
32.0% |
32.0% |
||||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2021 to 30-06-2021 |
56.8% |
30.0% |
56.5% |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
71.1% |
71.1% |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
34.2% |
34.2% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2020 to 31-03-2021 |
64.5% |
64.5% |
||||
Drydens Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
100.0% |
100.0% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2020 to 31-03-2021 |
78.4% |
78.4% |
||||
Endsleigh Insurance Services Limited |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
60.4% |
60.4% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
72.4% |
47.2% |
47.9% |
|||
esure Insurance Limited |
ESURE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
42.6% |
42.6% |
||||
eToro (UK) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
58.1% |
58.1% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
47.7% |
47.7% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
23.1% |
23.1% |
||||
Everyday Loans Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
25.0% |
25.0% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2021 to 30-06-2021 |
12.8% |
12.8% |
||||
Experian Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
50.0% |
33.3% |
34.9% |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
64.4% |
64.4% |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
52.7% |
59.9% |
56.4% |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2021 to 30-06-2021 |
83.0% |
83.0% |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
53.9% |
53.9% |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
67.0% |
61.0% |
62.6% |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
35.8% |
35.8% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
92.6% |
92.6% |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2021 to 30-06-2021 |
73.9% |
53.2% |
62.8% |
62.4% |
||
Freetrade Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
89.8% |
89.8% |
||||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
71.1% |
71.1% |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
91.4% |
91.4% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
35.5% |
35.5% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
14.6% |
23.7% |
23.5% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2021 to 30-06-2021 |
66.7% |
88.3% |
88.3% |
|||
Hastings Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
56.6% |
56.6% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
32.5% |
32.5% |
||||
Henderson Global Investors Limited |
JANUS HENDERSON GROUP |
no |
01-01-2021 to 30-06-2021 |
80.3% |
80.3% |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
59.9% |
59.9% |
||||
Hitachi Capital (UK) PLC |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
33.3% |
33.3% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
46.7% |
46.7% |
||||
Homeserve Membership Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
42.2% |
42.2% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2021 to 30-06-2021 |
56.0% |
56.0% |
||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
32.4% |
55.2% |
55.9% |
47.7% |
66.0% |
34.6% |
I Go 4 Ltd. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
34.7% |
34.7% |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
68.2% |
40.0% |
68.2% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
42.2% |
42.2% |
||||
Interactive Investor Services Limited |
INTERACTIVE INVESTOR SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
50.3% |
44.0% |
44.5% |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2021 to 30-06-2021 |
81.1% |
81.1% |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2020 to 31-03-2021 |
15.7% |
38.5% |
65.8% |
18.2% |
||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2021 to 30-06-2021 |
73.9% |
70.0% |
72.0% |
|||
J D Williams & Company Limited |
J D WILLIAMS & COMPANY LIMITED |
no |
01-09-2020 to 28-02-2021 |
60.9% |
60.9% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2021 to 30-06-2021 |
78.6% |
78.6% |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
27.9% |
27.9% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
60.7% |
60.7% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
90.4% |
90.4% |
||||
LeasePlan UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
100.0% |
100.0% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
23.3% |
46.6% |
41.7% |
0.0% |
37.7% |
|
Legal & General (Portfolio Management Services) Ltd |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
74.6% |
73.3% |
74.5% |
|||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
95.7% |
90.0% |
95.5% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
76.0% |
45.2% |
51.9% |
|||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
72.8% |
72.8% |
||||
Link Market Services Trustees Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
90.5% |
90.5% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
44.7% |
30.9% |
29.0% |
34.7% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
48.9% |
48.9% |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
63.7% |
63.7% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
34.7% |
74.0% |
34.1% |
26.8% |
68.2% |
34.6% |
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
88.6% |
95.1% |
89.0% |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
no |
01-01-2021 to 30-06-2021 |
70.8% |
70.8% |
||||
M & G Securities Limited |
M&G PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
68.9% |
68.9% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2021 to 30-06-2021 |
72.0% |
72.0% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
15.3% |
88.1% |
35.3% |
16.1% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
33.1% |
58.1% |
41.9% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2021 to 30-06-2021 |
||||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2021 to 30-06-2021 |
39.2% |
53.9% |
39.7% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2020 to 28-02-2021 |
64.3% |
73.7% |
64.3% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
79.5% |
79.5% |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-01-2021 to 30-06-2021 |
38.5% |
38.5% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
92.7% |
92.7% |
||||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2020 to 31-03-2021 |
||||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
48.2% |
56.0% |
57.1% |
27.1% |
63.4% |
48.3% |
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2020 to 04-04-2021 |
50.1% |
66.7% |
81.2% |
2.1% |
82.1% |
42.3% |
Neilson Financial Services Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
20.5% |
20.5% |
||||
Newline Insurance Company Limited |
ODYSSEY GROUP HOLDINGS INC |
no |
01-01-2021 to 30-06-2021 |
||||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
34.1% |
34.1% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2021 to 30-06-2021 |
39.0% |
70.3% |
75.0% |
40.2% |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2020 to 31-03-2021 |
82.4% |
6.2% |
33.3% |
32.5% |
||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
14.4% |
14.4% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2021 to 30-06-2021 |
33.1% |
64.9% |
47.1% |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-01-2021 to 30-06-2021 |
55.0% |
55.0% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2020 to 31-03-2021 |
78.5% |
56.7% |
73.5% |
68.5% |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-01-2021 to 30-06-2021 |
67.5% |
67.5% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
49.8% |
0.0% |
59.9% |
51.1% |
52.7% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
46.9% |
66.7% |
39.1% |
50.7% |
44.1% |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
53.4% |
53.4% |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2020 to 31-03-2021 |
65.0% |
65.0% |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
56.2% |
55.3% |
66.7% |
80.0% |
56.0% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2021 to 30-06-2021 |
67.8% |
67.8% |
||||
Qmetric Group Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
59.8% |
59.8% |
||||
Quilter Investment Platform Limited |
QUILTER PLC |
no |
01-01-2021 to 30-06-2021 |
91.4% |
91.4% |
||||
Quilter Life & Pensions Limited |
QUILTER PLC GROUP |
no |
01-01-2021 to 30-06-2021 |
89.8% |
91.9% |
90.1% |
|||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2021 to 30-06-2021 |
||||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
77.5% |
77.5% |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-01-2021 to 30-06-2021 |
0.0% |
0.0% |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2021 to 30-06-2021 |
75.8% |
50.0% |
76.7% |
78.7% |
76.7% |
|
Resolution Compliance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.0% |
95.2% |
95.1% |
|||
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-01-2021 to 30-06-2021 |
33.8% |
33.8% |
||||
Right Choice Insurance Brokers Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Royal & Sun Alliance Insurance Limited |
RSA INSURANCE UK |
no |
01-01-2021 to 30-06-2021 |
38.7% |
38.7% |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
41.0% |
41.0% |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
22.9% |
93.6% |
91.8% |
30.0% |
||
Santander Cards UK Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
73.9% |
5.2% |
5.3% |
|||
Santander Consumer (UK) Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
9.1% |
9.1% |
||||
Santander ISA Managers Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
83.5% |
83.5% |
||||
Santander UK Plc |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
27.2% |
34.3% |
43.7% |
35.9% |
62.4% |
29.7% |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2021 to 30-06-2021 |
59.7% |
61.4% |
68.3% |
60.1% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
95.3% |
83.3% |
95.4% |
94.5% |
94.9% |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
46.3% |
52.5% |
31.0% |
44.6% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
34.7% |
34.7% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2021 to 30-06-2021 |
67.0% |
78.5% |
100.0% |
70.3% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
85.6% |
89.8% |
86.8% |
|||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
0.8% |
0.8% |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
78.1% |
78.1% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
46.2% |
88.2% |
49.0% |
52.5% |
89.8% |
51.7% |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2021 to 30-06-2021 |
59.5% |
59.5% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
77.1% |
77.1% |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
41.8% |
41.8% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2021 to 30-06-2021 |
20.0% |
20.0% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
57.1% |
57.1% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2021 to 30-06-2021 |
87.9% |
94.4% |
84.5% |
87.1% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE GROUP |
no |
01-01-2021 to 30-06-2021 |
50.0% |
52.8% |
47.6% |
59.6% |
47.3% |
50.6% |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
51.4% |
87.0% |
70.4% |
57.7% |
52.6% |
|
Starling Bank Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
53.3% |
53.3% |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2021 to 30-06-2021 |
22.7% |
22.7% |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2020 to 31-03-2021 |
0.0% |
0.0% |
||||
Suffolk Life Pensions Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2021 to 30-06-2021 |
84.3% |
89.4% |
86.4% |
86.4% |
||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
94.0% |
94.0% |
||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
71.0% |
71.0% |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
54.5% |
54.5% |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2020 to 31-03-2021 |
78.6% |
78.6% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2020 to 28-02-2021 |
59.1% |
22.5% |
50.4% |
|||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
49.6% |
49.6% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-01-2021 to 30-06-2021 |
28.6% |
33.3% |
48.2% |
70.0% |
63.6% |
31.3% |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
36.6% |
36.6% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2020 to 31-03-2021 |
89.4% |
89.4% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2021 to 30-06-2021 |
94.7% |
67.1% |
94.3% |
67.9% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2021 to 30-06-2021 |
61.7% |
66.7% |
73.5% |
65.2% |
62.8% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
44.9% |
71.4% |
57.2% |
33.1% |
68.4% |
45.3% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
58.5% |
47.3% |
56.2% |
54.6% |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2021 to 30-06-2021 |
87.5% |
82.0% |
82.2% |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2021 to 30-06-2021 |
92.1% |
92.1% |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
22.6% |
22.6% |
||||
Trading 212 UK Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2021 to 30-06-2021 |
21.1% |
36.7% |
27.6% |
22.1% |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
37.3% |
37.3% |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
67.1% |
67.1% |
||||
Union Reiseversicherung AG |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
44.4% |
44.4% |
||||
Unum Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
83.4% |
83.4% |
||||
Vanguard Asset Management, Ltd |
VANGUARD ASSET MANAGEMENT LTD |
no |
01-01-2021 to 30-06-2021 |
60.1% |
61.1% |
60.8% |
|||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2021 to 30-06-2021 |
65.2% |
65.2% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2021 to 30-06-2021 |
81.8% |
42.2% |
88.9% |
42.3% |
||
Volkswagen Financial Services (UK) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
7.7% |
7.7% |
||||
Xbridge Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
86.5% |
86.5% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
48.7% |
100.0% |
67.1% |
76.5% |
100.0% |
54.7% |
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2021 to 30-06-2021 |
30.8% |
39.0% |
32.8% |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
70.0% |
66.7% |
62.1% |
68.1% |
64.9% |
|
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2021 to 30-06-2021 |
55.2% |
55.2% |
Complaints data - Upheld
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Abraxas Insurance Administration Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
51.5% |
51.5% |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2021 to 30-06-2021 |
100.0% |
57.3% |
57.5% |
|||
Accredited Insurance (Europe) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
33.1% |
33.1% |
||||
Acm Ulr Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
37.2% |
37.2% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2020 to 31-01-2021 |
35.1% |
35.1% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
14.6% |
14.6% |
||||
Advanced Payment Solutions Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
19.6% |
19.6% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
40.3% |
40.3% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2021 to 30-06-2021 |
40.9% |
40.9% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2021 to 30-06-2021 |
48.6% |
51.1% |
0.0% |
50.0% |
48.4% |
|
AJ Bell Management Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
40.0% |
55.6% |
55.5% |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-10-2020 to 31-03-2021 |
48.5% |
56.2% |
54.4% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
56.0% |
47.4% |
51.6% |
|||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
63.5% |
63.5% |
||||
Allianz plc |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
8.9% |
8.9% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2021 to 30-06-2021 |
40.5% |
63.0% |
41.5% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2020 to 31-05-2021 |
63.1% |
63.1% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
44.5% |
44.5% |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
yes |
01-01-2021 to 30-06-2021 |
50.8% |
50.8% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2021 to 30-06-2021 |
50.7% |
50.7% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2021 to 30-06-2021 |
37.1% |
37.1% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
34.7% |
34.7% |
||||
Atlanta Insurance Intermediaries Limited |
ARDONAGH GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
43.9% |
43.9% |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2020 to 31-03-2021 |
31.8% |
37.3% |
32.9% |
|||
Automobile Association Insurance Services Limited |
NO GROUP |
no |
01-08-2020 to 31-01-2021 |
37.9% |
37.9% |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
63.7% |
63.7% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
73.1% |
33.1% |
49.1% |
65.9% |
66.3% |
|
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
68.7% |
68.7% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
17.7% |
17.7% |
||||
AXA France IARD |
AXA GROUP |
no |
01-01-2021 to 30-06-2021 |
2.9% |
2.9% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
57.3% |
57.3% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2021 to 30-06-2021 |
43.0% |
43.0% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2020 to 31-03-2021 |
13.9% |
13.9% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2021 to 30-06-2021 |
43.3% |
23.3% |
47.9% |
0.0% |
41.2% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
57.4% |
52.2% |
54.1% |
23.3% |
37.6% |
53.1% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2021 to 30-06-2021 |
65.0% |
50.0% |
100.0% |
81.8% |
65.0% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2021 to 30-06-2021 |
59.5% |
47.1% |
70.5% |
33.5% |
52.5% |
59.5% |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-01-2021 to 30-06-2021 |
35.0% |
35.0% |
||||
BISL Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
42.1% |
42.1% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
42.9% |
72.7% |
72.7% |
|||
BMW Financial Services(GB) Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
66.7% |
66.7% |
||||
Bollington Insurance Brokers Limited |
ARTHUR J. GALLAGHER (UK) LTD |
no |
01-01-2021 to 30-06-2021 |
17.9% |
17.9% |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
41.3% |
41.3% |
||||
Bradford & Bingley Limited |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2020 to 31-03-2021 |
42.9% |
38.1% |
28.3% |
48.4% |
38.2% |
|
Brightside Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
54.9% |
54.9% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2021 to 30-06-2021 |
98.9% |
98.9% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2021 to 30-06-2021 |
57.9% |
57.9% |
||||
Cabot Credit Management Group Limited |
ENCORE CAPITAL GROUP COMPANY |
no |
01-01-2021 to 30-06-2021 |
50.0% |
50.0% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2020 to 30-04-2021 |
57.8% |
57.8% |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2021 to 30-06-2021 |
20.4% |
39.3% |
21.3% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2021 to 30-06-2021 |
36.1% |
36.1% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2021 to 30-06-2021 |
64.9% |
64.9% |
||||
Cater Allen Limited |
SANTANDER UK - GROUP |
no |
01-01-2021 to 30-06-2021 |
65.4% |
65.4% |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-10-2020 to 15-04-2021 |
||||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
27.5% |
38.4% |
36.1% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2021 to 30-06-2021 |
72.5% |
72.5% |
||||
Citibank UK Limited |
CITIGROUP INC |
no |
01-01-2021 to 30-06-2021 |
21.7% |
68.2% |
23.4% |
|||
ClearBank Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
37.0% |
37.0% |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2020 to 31-01-2021 |
45.7% |
36.8% |
41.7% |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
no |
01-10-2020 to 31-03-2021 |
73.2% |
0.0% |
70.3% |
42.9% |
16.7% |
56.6% |
Cofunds Limited |
AEGON GROUP |
no |
01-01-2021 to 30-06-2021 |
56.0% |
57.0% |
56.9% |
|||
Collinson Insurance Services Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
12.7% |
12.7% |
||||
Connells Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
50.5% |
41.3% |
49.6% |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2021 to 30-06-2021 |
82.7% |
82.7% |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2021 to 30-06-2021 |
50.6% |
100.0% |
58.7% |
43.8% |
70.0% |
52.6% |
Covea Insurance plc |
ATLANTA GROUP |
yes |
01-01-2021 to 30-06-2021 |
38.0% |
38.0% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2021 to 30-06-2021 |
52.3% |
75.0% |
55.0% |
56.5% |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
39.7% |
0.0% |
39.7% |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2021 to 30-06-2021 |
39.5% |
14.5% |
38.3% |
|||
Currys Retail Limited |
NO GROUP |
no |
01-11-2020 to 30-04-2021 |
30.5% |
30.5% |
||||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-01-2021 to 30-06-2021 |
68.7% |
68.7% |
||||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2021 to 30-06-2021 |
56.7% |
50.0% |
56.6% |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
78.0% |
78.0% |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
23.8% |
23.8% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2020 to 31-03-2021 |
75.9% |
75.9% |
||||
Drydens Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
0.0% |
0.0% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2020 to 31-03-2021 |
47.2% |
47.2% |
||||
Endsleigh Insurance Services Limited |
NO GROUP |
no |
01-09-2020 to 28-02-2021 |
45.0% |
45.0% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
28.4% |
27.0% |
27.1% |
|||
esure Insurance Limited |
ESURE GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
57.9% |
57.9% |
||||
eToro (UK) Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
2.7% |
2.7% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
50.7% |
50.7% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
16.8% |
16.8% |
||||
Everyday Loans Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
75.0% |
75.0% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2021 to 30-06-2021 |
31.6% |
31.6% |
||||
Experian Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.0% |
2.6% |
2.3% |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
||||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
71.2% |
71.2% |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2021 to 30-06-2021 |
30.9% |
47.0% |
39.1% |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2021 to 30-06-2021 |
29.6% |
29.6% |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
35.3% |
35.3% |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
66.9% |
60.5% |
62.3% |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
59.7% |
59.7% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2021 to 30-06-2021 |
52.1% |
52.1% |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2021 to 30-06-2021 |
34.8% |
31.9% |
23.3% |
24.5% |
||
Freetrade Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
27.8% |
27.8% |
||||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
81.5% |
81.5% |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
6.5% |
6.5% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2021 to 30-06-2021 |
37.7% |
37.7% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
51.2% |
49.0% |
49.0% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2021 to 30-06-2021 |
40.0% |
31.0% |
31.0% |
|||
Hastings Insurance Services Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
66.6% |
66.6% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2021 to 30-06-2021 |
73.6% |
73.6% |
||||
Henderson Global Investors Limited |
JANUS HENDERSON GROUP |
no |
01-01-2021 to 30-06-2021 |
29.9% |
29.9% |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2021 to 30-06-2021 |
47.6% |
47.6% |
||||
Hitachi Capital (UK) PLC |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
0.0% |
0.0% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2020 to 28-02-2021 |
32.2% |
32.2% |
||||
Homeserve Membership Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
68.4% |
68.4% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2021 to 30-06-2021 |
7.6% |
7.6% |
||||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2021 to 30-06-2021 |
56.8% |
59.7% |
62.2% |
59.2% |
59.3% |
57.2% |
I Go 4 Ltd. |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
41.4% |
41.4% |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |
25.1% |
40.0% |
25.2% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2021 to 30-06-2021 |
59.3% |
59.3% |
||||
Interactive Investor Services Limited |
INTERACTIVE INVESTOR SERVICES LIMITED |
no |
01-01-2021 to 30-06-2021 |
66.5% |
42.9% |
44.7% |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2021 to 30-06-2021 |
58.8% |
58.8% |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2020 to 31-03-2021 |
37.4% |
84.6% |
47.4% |
38.5% |
||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2021 to 30-06-2021 |
71.6% |
83.1% |
77.3% |
|||
J D Williams & Company Limited |
J D WILLIAMS & COMPANY LIMITED |
no |
01-09-2020 to 28-02-2021 |
4.3% |
4.3% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2021 to 30-06-2021 |
66.3% |
66.3% |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-01-2021 to 30-06-2021 |
67.4% |
67.4% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2020 to 31-03-2021 |
41.5% |
41.5% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2021 to 30-06-2021 |