This data relates to the first half of 2018 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
Complaints data - Context (Provision)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards (per 1,000 accounts) | Decumulation & pensions (per 1,000 policies in force) | Home finance (per 1,000 balances outstanding) | Insurance & pure protection (per 1,000 policies in force) | Investments (per 1,000 client accounts) |
|---|---|---|---|---|---|---|---|---|
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | No | 1 January 18 to 30 June 18 | 1.2 | 0.8 | 0.0 | 0.0 | |
AIG Europe Limited | Yes | 1 December 17 to 31 May 18 | 0.3 | |||||
AWP Assistance UK Ltd | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 0.2 | ||||
AXA Insurance UK Plc | AXA SA | No | 1 January 18 to 30 June 18 | 1.8 | ||||
AXA PPP Healthcare Limited | AXA SA | No | 1 January 18 to 30 June 18 | 17.1 | ||||
Abbey Life Assurance Company Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 2.4 | 4.3 | 19.4 | ||
Accord Mortgages Limited | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 3.2 | 0.0 | 7.3 | 96.4 | 0.0 |
Acenden Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 4.9 | ||||
Acm Ulr Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Acromas Insurance Company Limited | NO GROUP | No | 1 August 17 to 31 January 18 | 1.8 | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 1 September 17 to 28 Feb 18 | 2.9 | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 1.7 | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 2.9 | ||||
Aioi Nissay Dowa Insurance Company of Europe Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 8.5 | ||||
Al Rayan Bank PLC | NO GROUP | No | 1 January 18 to 30 June 18 | 4.2 | 55.1 | |||
Aldermore Bank Plc | RMB HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 2.0 | 5.9 | |||
Alliance Trust Savings Limited | ALLIANCE TRUST PLC | No | 1 January 18 to 30 June 18 | 11.7 | 6.7 | |||
Allianz Insurance Plc | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 1.9 | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 1 January 18 to 30 June 18 | 1.1 | 2.2 | |||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 1 January 18 to 30 June 18 | 0.7 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 3.4 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Assurant General Insurance Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 2.0 | ||||
Asurion Europe Limited | ASURION LLC | No | 1 January 18 to 30 June 18 | 6.8 | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 1 August 17 to 31 January 18 | 0.0 | ||||
Autonet Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 6.3 | ||||
Aviva Life Services UK Limited | AVIVA PLC | Yes | 1 January 18 to 30 June 18 | 1.1 | 3.0 | 0.8 | 2.2 | |
Aviva UK Digital Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
B & C E Financial Services Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.1 | ||||
BISL Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
BMW Financial Services(GB) Limited | BMW AG | No | 1 January 18 to 30 June 18 | 0.0 | ||||
BUPA Insurance Services Limited | BUPA | Yes | 1 January 18 to 30 June 18 | 8.1 | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND | Yes | 1 January 18 to 30 June 18 | 7.9 | 6.3 | 112.2 | 0.0 | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 3.1 | 0.1 | 9.9 | 134.5 | 4.2 |
Barclays Bank Plc | BARCLAYS PLC | Yes | 1 January 18 to 30 June 18 | 34.6 | 0.0 | 0.0 | 567.2 | 16.3 |
Barclays Bank UK PLC | BARCLAYS PLC | No | 1 January 18 to 30 June 18 | 6.2 | 0.0 | 10.5 | 154.5 | 8.1 |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 36778.5 | |||
Blemain Finance Limited | BLEMAIN FINANCE LIMITED | No | 1 January 18 to 30 June 18 | 66.2 | 0.0 | |||
Bradford & Bingley Plc | UKAR GROUP | Yes | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 23.9 | 0.0 | 0.0 |
Brightside Insurance Services Limited | BRIGHTSIDE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 1 January 18 to 30 June 18 | 15.0 | ||||
CFC Underwriting Ltd | CFC GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 25.7 | ||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 9.2 | ||||
Call Assist Ltd | CALL ASSIST HOLDINGS LIMITED | No | 1 November 17 to 30 April 18 | 1.0 | ||||
Canada Life Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.8 | 0.1 | 2.9 | ||
Canada Square Operations Limited | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORP | No | 1 January 18 to 30 June 18 | 3.4 | 32.4 | |||
Car Care Plan Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 0.9 | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 1 January 18 to 30 June 18 | 1.1 | ||||
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 5.5 | ||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 1 January 18 to 30 June 18 | 1.5 | 26.8 | |||
Cheltenham & Gloucester Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 526.1 | ||||
Chubb European Group SE | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.7 | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORP | No | 1 January 18 to 30 June 18 | 6.6 | ||||
Citibank Europe plc | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 2.8 | 2.9 | 1.5 | ||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 1.0 | 10.8 | |||
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 1.3 | 0.0 | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 1 October 17 to 31 March 18 | 5.1 | 0.0 | 6.8 | 452.8 | 0.0 |
Cofunds Limited | AEGON NV | No | 1 January 18 to 30 June 18 | 2.9 | 2.0 | |||
Collinson Insurance Services Limited | NO GROUP | No | 1 November 17 to 30 April 18 | 1.5 | ||||
Compare The Market Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 0.1 | 0.0 | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Countrywide Assured Plc | CHESNARA PLC | No | 1 January 18 to 30 June 18 | 1.4 | 1.9 | 10.8 | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 6.6 | 0.0 | 7.2 | 2.7 | 0.4 |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 1 January 18 to 30 June 18 | 1.7 | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 1.5 | 2.7 | 0.0 | 0.0 | |
Creation Financial Services Limited | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 9.7 | 73.5 | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.3 | ||||
Devitt Insurance Services Ltd | WHTC LTD | No | 1 January 18 to 30 June 18 | 6.7 | ||||
Domestic & General Insurance Plc | NO GROUP | No | 1 October 17 to 31 March 18 | 2.4 | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 3.7 | ||||
Elderbridge Limited | TARGET GROUP LIMITED | No | 1 October 17 to 31 March 18 | 21.0 | ||||
Eldon Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 2 July 17 to 1 January 18 | 0.0 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 1 January 18 to 30 June 18 | 10.8 | 0.6 | |||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 7.8 | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 9.0 | ||||
Express Gifts Ltd | NO GROUP | No | 1 October 17 to 31 March 18 | 34.4 | ||||
F & C Management Limited | BANK OF MONTREAL | No | 1 November 17 to 30 April 18 | 3.3 | ||||
FIL Life Insurance Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 2.7 | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 1.1 | 1.5 | 1.5 | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 1.7 | 0.2 | |||
Financial Administration Services Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 10.1 | 3.6 | |||
Financial Assurance Company Limited | AXA GROUP | No | 1 January 18 to 30 June 18 | 1197.8 | ||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 1 January 18 to 30 June 18 | 9.0 | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 1 January 18 to 30 June 18 | 5.6 | ||||
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 0.0 | ||||
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 0.0 | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 3.9 | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.5 |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 9.0 | 5.3 | 14.9 | 15.1 | 1.8 |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 3.7 | 1.1 | |||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 13.4 | 1.6 | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 1 January 18 to 30 June 18 | 9.6 | 0.8 | 0.2 | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 1.7 | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 1 January 18 to 30 June 18 | 2.0 | ||||
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 2.6 | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 4 September 17 to 3 March 18 | 0.0 | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 1 October 17 to 31 March 18 | 0.0 | ||||
IGO4 Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 9.8 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 1 January 18 to 30 June 18 | 2.1 | 115.7 | |||
Inspop.com Ltd | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 1 January 18 to 30 June 18 | 3.8 | ||||
Investec Bank PLC | INVESTEC PLC | No | 1 October 17 to 31 March 18 | 4.1 | 0.0 | 7.6 | 0.0 | 2.5 |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE) | No | 1 January 18 to 30 June 18 | 4.6 | 2.5 | |||
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | No | 29 August 17 to 28 Feb 18 | 0.0 | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 1 January 18 to 30 June 18 | 0.7 | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 28.1 | ||||
Landmark Mortgages Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 23.7 | 0.0 | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2.6 | 6.3 | 21.1 | 0.0 | |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 4.1 | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Legal Insurance Management Ltd | LEGAL INSURANCE MANAGEMENT LIMITED | No | 1 August 17 to 31 January 18 | 0.7 | ||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.6 | 0.8 | 1.8 | ||
Liberty Sipp Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 44.8 | ||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.7 | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | 1.2 | 1.7 | 1.6 | |
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 2.3 | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 2.1 | 0.0 |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 4.6 | 0.5 | 8.4 | 134.2 | 2.6 |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 8.9 | |||
London General Insurance Company Limited | THE WARRANTY GROUP | Yes | 1 January 18 to 30 June 18 | 0.5 | ||||
London and Country Mortgages Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
M & G Securities Limited | PRUDENTIAL PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 5.5 | 0.0 | 26.4 | ||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 1 December 17 to 31 May 18 | 0.0 | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 1 January 18 to 30 June 18 | 1.8 | ||||
Markerstudy Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1.7 | ||||
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | No | 1 January 18 to 30 June 18 | 4.6 | 367.7 | 31.2 | ||
Metro Bank PLC | METRO BANK PLC | No | 1 January 18 to 30 June 18 | 4.3 | 4.2 | |||
Motorfile Ltd | EXPERIAN PLC | No | 1 October 17 to 31 March 18 | 0.4 | ||||
NCI Vehicle Rescue Plc | NCI VEHICLE RESCUE PLC | No | 1 October 17 to 31 March 18 | 0.0 | ||||
NRAM Limited | UKAR GROUP | No | 1 October 17 to 31 March 18 | 37.7 | 0.0 | 0.0 | ||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 1 October 17 to 31 March 18 | 0.7 | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 5.6 | 1.7 | 5.5 | 16.4 | 3.4 |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 5 October 17 to 4 April 18 | 1.5 | 0.0 | 3.1 | 0.0 | 1.2 |
Northern Bank Limited | DANSKE BANK A/S | No | 1 January 18 to 30 June 18 | 2.4 | 0.0 | 2.4 | 327.6 | 0.0 |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.8 | 2.9 | 30.4 | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 3.7 | 2.2 | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 2.1 | 5.3 | 3.0 | ||
One Call Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 3.0 | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 1 January 18 to 30 June 18 | 3.3 | 9.4 | 337.6 | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 0.0 | ||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 1 January 18 to 30 June 18 | 17.3 | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | No | 1 October 17 to 31 March 18 | 1.1 | 11.5 | 0.0 | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 1 January 18 to 30 June 18 | 17.2 | 0.0 | |||
Pepper (UK) Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 25.1 | ||||
Personal Assurance Services Ltd | PERSONAL GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 1.6 | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 2.9 | 14.0 | 2.7 | 45.8 | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 1.7 | 7.1 | 2.1 | 22.2 | |
Pinnacle Insurance Plc | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 0.3 | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 1.1 | 3.7 | 0.0 | 0.0 | |
Qmetric Group Limited | R&H TRUST CO LTD | No | 1 October 17 to 31 March 18 | 0.0 | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 29 August 17 to 28 Feb 18 | 0.6 | 0.0 | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 1 January 18 to 30 June 18 | 1.1 | ||||
ReAssure Limited | SWISS RE AG | No | 1 January 18 to 30 June 18 | 0.8 | 1.1 | 2.8 | 10.7 | |
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 2 July 17 to 1 January 18 | 0.7 | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 7.1 | ||||
SGS Business Process Services (UK) Limited | SLATER & GORDON LTD | No | 1 January 18 to 30 June 18 | 0.0 | ||||
SSE Home Services Limited | SSE PLC | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 1.5 | ||||
Saga Services Limited | SAGA PLC | No | 1 August 17 to 31 January 18 | 1.8 | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 5.1 | 1.6 | 6.9 | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 3.2 | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 5.6 | 0.0 | 9.6 | 59.6 | 4.2 |
Scottish Equitable Plc | AEGON NV | No | 1 January 18 to 30 June 18 | 0.9 | 1.0 | 4.2 | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0 | 3.3 | 2.8 | 0.2 | 1.1 |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.8 | 0.0 | 0.7 | 5.9 |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | 1 January 18 to 30 June 18 | 11.2 | 8.6 | 40.3 | ||
Sesame Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 9.7 | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 0.8 | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2.0 | 0.0 | 4.7 | 41.1 | 0.0 |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 1 January 18 to 30 June 18 | 0.8 | ||||
Southern Pacific Mortgage Limited | NO GROUP | No | 1 December 17 to 31 May 18 | 22.8 | ||||
SquareTrade Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 8.5 | 0.0 |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0 | 2.1 | 0.0 | 0.9 | 1.0 |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Standard Life Assurance Limited | STANDARD LIFE ABERDEEN PLC | No | 1 January 18 to 30 June 18 | 0.6 | 20.2 | 1.0 | 0.8 | |
State Bank of India | NO GROUP | No | 1 October 17 to 31 March 18 | 5.8 | 12.9 | |||
Sterling ISA Managers Limited | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 7.2 | 2.2 | |||
Stonebridge International Insurance Ltd | AEGON NV | No | 1 January 18 to 30 June 18 | 0.2 | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | No | 1 January 18 to 30 June 18 | 0.8 | 3.9 | 12.8 | ||
Sunlife Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Supercover Insurance Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 4.9 | ||||
Swinton Group Ltd | SWINTON GROUP LTD | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
TSB Bank plc | TSB BANKING GROUP | No | 1 January 18 to 30 June 18 | 16.5 | 14.9 | 0.0 | ||
Telefonica Insurance S.A. | TELEFONICA SA | No | 1 January 18 to 30 June 18 | 15.1 | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 29 August 17 to 28 Feb 18 | 3.7 | 0.0 | 28.2 | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 1.0 | ||||
Benenden Healthcare Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 1.0 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 1 November 17 to 30 April 18 | 0.0 | ||||
Co-operative Bank Plc, The | NO GROUP | No | 1 January 18 to 30 June 18 | 2.9 | 0.0 | 9.2 | 361.6 | 0.0 |
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 23.4 | 0.0 | 0.0 |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 3.7 | ||||
National Farmers' Union Mutual Insurance Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.5 | 2.8 | 1.0 | ||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 1 January 18 to 30 June 18 | 2.5 | 3.7 | 0.4 | 4.2 | |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 6.7 | 1.8 | 6.7 | 14.0 | 3.3 |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 1 January 18 to 30 June 18 | 1.3 | 0.6 | 1.0 | ||
Share Centre Limited, The | SHARE PLC | No | 1 January 18 to 30 June 18 | 45.9 | 2.7 | |||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 1 January 18 to 30 June 18 | 12.3 | ||||
Towergate Underwriting Group Limited | MADISON DEARBORN PARTNERS LLC | No | 1 January 18 to 30 June 18 | 1.2 | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 1 October 17 to 31 March 18 | 0.0 | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 4.0 | ||||
UK General Insurance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 3.7 | 10.7 | 14.0 | 3.6 | |
Ultimate Insurance Solutions Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 6.6 | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 1 January 18 to 30 June 18 | 10.8 | ||||
Virgin Money Unit Trust Managers Ltd | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | |||||
Virgin Money plc | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 2.4 | 3.8 | 0.0 | ||
Vitality Corporate Services Limited | DISCOVERY LTD | Yes | 1 January 18 to 30 June 18 | 7.4 | ||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | No | 1 January 18 to 30 June 18 | 67.8 | ||||
Welcome Financial Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 8.7 | 9.4 | 7.1 | ||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 0.6 | 5.1 | 75.6 | 0.3 | |
Xbridge Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 1.5 | 0.0 | 13.5 | 80.0 | 0.0 |
Zenith Insurance Management UK Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1.8 | ||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 2.4 | 0.0 | 0.9 | 5.8 | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 2.6 | ||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 1 January 18 to 30 June 18 | 1.6 | ||||
Ald Automotive Limited | No | 1 January 18 to 30 June 18 | 0.0 | |||||
Alphabet (GB) Ltd | BMW AG | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Creation Consumer Finance Ltd | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 0.0 | ||||
FCE Bank Plc | FORD MOTOR CO | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
LeasePlan UK Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
RCI Financial Services Limited | RENAULT | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | No | 1 January 18 to 30 June 18 | 1.6 | 25.8 | 0.0 | ||
Temple Finance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 |
Complaints data - Context (intermediation)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards (N/A) | Decumulation & pensions (per 1,000 polices sold) | Home finance (per 1,000 sales) | Insurance & pure protection (per 1,000 policies sold) | Investments (per 1,000 sales or transactions) |
|---|---|---|---|---|---|---|---|---|
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 10.8 | 1.1 | |
AIG Europe Limited | Yes | 1 December 17 to 31 May 18 | 0.0 | |||||
AWP Assistance UK Ltd | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 0.5 | ||||
AXA Insurance UK Plc | AXA SA | No | 1 January 18 to 30 June 18 | 0.0 | ||||
AXA PPP Healthcare Limited | AXA SA | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Abbey Life Assurance Company Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Accord Mortgages Limited | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Acenden Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Acm Ulr Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 4.5 | ||||
Acromas Insurance Company Limited | NO GROUP | No | 1 August 17 to 31 January 18 | 0.0 | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 1 September 17 to 28 Feb 18 | 0.0 | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Aioi Nissay Dowa Insurance Company of Europe Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Al Rayan Bank PLC | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Aldermore Bank Plc | RMB HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Alliance Trust Savings Limited | ALLIANCE TRUST PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Allianz Insurance Plc | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 0.0 | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 24.8 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 1 January 18 to 30 June 18 | 27.4 | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Yes | 1 January 18 to 30 June 18 | 3.8 | ||||
Assurant General Insurance Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Asurion Europe Limited | ASURION LLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 1 August 17 to 31 January 18 | 5.3 | ||||
Autonet Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 6.9 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Aviva Life Services UK Limited | AVIVA PLC | Yes | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Aviva UK Digital Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.6 | ||||
B & C E Financial Services Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 | ||||
BISL Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 6.9 | ||||
BMW Financial Services(GB) Limited | BMW AG | No | 1 January 18 to 30 June 18 | 133.9 | ||||
BUPA Insurance Services Limited | BUPA | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND | Yes | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Barclays Bank Plc | BARCLAYS PLC | Yes | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Barclays Bank UK PLC | BARCLAYS PLC | No | 1 January 18 to 30 June 18 | 0.0 | 8.4 | 0.0 | 0.0 | 0.0 |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Blemain Finance Limited | BLEMAIN FINANCE LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Bradford & Bingley Plc | UKAR GROUP | Yes | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Brightside Insurance Services Limited | BRIGHTSIDE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 13.3 | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
CFC Underwriting Ltd | CFC GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 4.5 | ||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Call Assist Ltd | CALL ASSIST HOLDINGS LIMITED | No | 1 November 17 to 30 April 18 | 0.0 | ||||
Canada Life Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Canada Square Operations Limited | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Car Care Plan Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 8.8 | ||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Cheltenham & Gloucester Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Chubb European Group SE | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Citibank Europe plc | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 0.0 | 47.3 | 3.2 | ||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 0.0 | 67.5 | |||
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 0.0 | 0.0 | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Cofunds Limited | AEGON NV | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Collinson Insurance Services Limited | NO GROUP | No | 1 November 17 to 30 April 18 | 1.4 | ||||
Compare The Market Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.2 | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 13.4 | 6.0 | |||
Countrywide Assured Plc | CHESNARA PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 46.5 | 0.0 | 0.0 | 0.0 |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 184.2 | 0.0 | |
Creation Financial Services Limited | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.8 | ||||
Devitt Insurance Services Ltd | WHTC LTD | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Domestic & General Insurance Plc | NO GROUP | No | 1 October 17 to 31 March 18 | 10.3 | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Elderbridge Limited | TARGET GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Eldon Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 5.5 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 2 July 17 to 1 January 18 | 14.9 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 14.9 | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Express Gifts Ltd | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 | ||||
F & C Management Limited | BANK OF MONTREAL | No | 1 November 17 to 30 April 18 | 17.6 | ||||
FIL Life Insurance Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Financial Administration Services Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Financial Assurance Company Limited | AXA GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 6.2 | ||||
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 3.9 | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 16.6 | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 0.0 | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 4 September 17 to 3 March 18 | 2589.5 | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 1 October 17 to 31 March 18 | 10.7 | ||||
IGO4 Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 15.6 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Inspop.com Ltd | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.7 | ||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 9.1 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 1 January 18 to 30 June 18 | 1.8 | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Investec Bank PLC | INVESTEC PLC | No | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE) | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | No | 29 August 17 to 28 Feb 18 | 8.8 | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 | ||||
Landmark Mortgages Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.6 | 630.6 | |||
Legal Insurance Management Ltd | LEGAL INSURANCE MANAGEMENT LIMITED | No | 1 August 17 to 31 January 18 | 0.7 | ||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Liberty Sipp Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 267.2 | ||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
London General Insurance Company Limited | THE WARRANTY GROUP | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
London and Country Mortgages Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 18.5 | 11.3 | |||
M & G Securities Limited | PRUDENTIAL PLC | No | 1 January 18 to 30 June 18 | 2.0 | ||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 1 December 17 to 31 May 18 | 8.9 | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Markerstudy Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Metro Bank PLC | METRO BANK PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Motorfile Ltd | EXPERIAN PLC | No | 1 October 17 to 31 March 18 | 0.0 | ||||
NCI Vehicle Rescue Plc | NCI VEHICLE RESCUE PLC | No | 1 October 17 to 31 March 18 | 8.1 | ||||
NRAM Limited | UKAR GROUP | No | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 0.0 | ||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 1 October 17 to 31 March 18 | 0.0 | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 384.6 | 0.0 |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 5 October 17 to 4 April 18 | 0.0 | 0.0 | 0.0 | 17.2 | 0.0 |
Northern Bank Limited | DANSKE BANK A/S | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
One Call Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 5.0 | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 22.2 | ||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | No | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 25.7 | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 1 January 18 to 30 June 18 | 0.0 | 1323.5 | |||
Pepper (UK) Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Personal Assurance Services Ltd | PERSONAL GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 12.8 | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Pinnacle Insurance Plc | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 648.0 | 0.0 | |
Qmetric Group Limited | R&H TRUST CO LTD | No | 1 October 17 to 31 March 18 | 2.4 | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 29 August 17 to 28 Feb 18 | 0.0 | 1.2 | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
ReAssure Limited | SWISS RE AG | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 2 July 17 to 1 January 18 | 0.0 | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
SGS Business Process Services (UK) Limited | SLATER & GORDON LTD | No | 1 January 18 to 30 June 18 | 0.0 | ||||
SSE Home Services Limited | SSE PLC | No | 1 October 17 to 31 March 18 | 7.4 | ||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Saga Services Limited | SAGA PLC | No | 1 August 17 to 31 January 18 | 0.0 | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 0.0 | 0.0 | 0.0 | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Scottish Equitable Plc | AEGON NV | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Sesame Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0 | 2.2 | 8.2 | ||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 21.4 | 0.0 | 0.0 | 18.3 |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Southern Pacific Mortgage Limited | NO GROUP | No | 1 December 17 to 31 May 18 | 0.0 | ||||
SquareTrade Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 16.5 | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0 | 4.1 | 3.7 | 4.3 | 6.2 |
Standard Life Assurance Limited | STANDARD LIFE ABERDEEN PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
State Bank of India | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 | 0.0 | |||
Sterling ISA Managers Limited | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Stonebridge International Insurance Ltd | AEGON NV | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Sunlife Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 23.8 | 6.0 | 0.0 | ||
Supercover Insurance Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Swinton Group Ltd | SWINTON GROUP LTD | No | 1 January 18 to 30 June 18 | 7.9 | 0.0 | |||
TSB Bank plc | TSB BANKING GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 1.3 | ||
Telefonica Insurance S.A. | TELEFONICA SA | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 29 August 17 to 28 Feb 18 | 0.0 | 9.5 | 0.0 | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Benenden Healthcare Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 1 November 17 to 30 April 18 | 3.6 | ||||
Co-operative Bank Plc, The | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 0.0 | ||||
National Farmers' Union Mutual Insurance Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 729.0 | 0.0 |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Share Centre Limited, The | SHARE PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Towergate Underwriting Group Limited | MADISON DEARBORN PARTNERS LLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 1 October 17 to 31 March 18 | 25.9 | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
UK General Insurance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 1.1 | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 512.4 | 0.0 | |
Ultimate Insurance Solutions Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 1 October 17 to 31 March 18 | 2.1 | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Virgin Money Unit Trust Managers Ltd | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | |||||
Virgin Money plc | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Vitality Corporate Services Limited | DISCOVERY LTD | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Welcome Financial Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Xbridge Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 2.5 | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 |
Zenith Insurance Management UK Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | 0.0 | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 0.0 | ||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 1 January 18 to 30 June 18 | 0.0 | ||||
Ald Automotive Limited | No | 1 January 18 to 30 June 18 | 0.0 | |||||
Alphabet (GB) Ltd | BMW AG | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Creation Consumer Finance Ltd | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 0.0 | ||||
FCE Bank Plc | FORD MOTOR CO | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | |||
LeasePlan UK Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0 | ||||
RCI Financial Services Limited | RENAULT | No | 1 January 18 to 30 June 18 | 0.0 | ||||
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | No | 1 January 18 to 30 June 18 | 0.0 | 0.0 | 0.0 | ||
Temple Finance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0 |
Complaints data - Open
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | No | 1 January 18 to 30 June 18 | 849 | 36 | 1565 | 3 | 2453 | |
AIG Europe Limited | Yes | 1 December 17 to 31 May 18 | 540 | 540 | |||||
AWP Assistance UK Ltd | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 751 | 751 | ||||
AXA Insurance UK Plc | AXA SA | No | 1 January 18 to 30 June 18 | 11018 | 11018 | ||||
AXA PPP Healthcare Limited | AXA SA | No | 1 January 18 to 30 June 18 | 18516 | 18516 | ||||
Abbey Life Assurance Company Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 1213 | 449 | 392 | 2054 | ||
Accord Mortgages Limited | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 22 | 0 | 833 | 212 | 0 | 1067 |
Acenden Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 619 | 619 | ||||
Acm Ulr Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 806 | 806 | ||||
Acromas Insurance Company Limited | NO GROUP | No | 1 August 17 to 31 January 18 | 5109 | 5109 | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 1 September 17 to 28 Feb 18 | 1666 | 1666 | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 6565 | 6565 | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 3759 | 3759 | ||||
Aioi Nissay Dowa Insurance Company of Europe Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1389 | 1389 | ||||
Al Rayan Bank PLC | NO GROUP | No | 1 January 18 to 30 June 18 | 533 | 251 | 784 | |||
Aldermore Bank Plc | RMB HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 387 | 222 | 609 | |||
Alliance Trust Savings Limited | ALLIANCE TRUST PLC | No | 1 January 18 to 30 June 18 | 199 | 693 | 892 | |||
Allianz Insurance Plc | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 12780 | 12780 | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 1 January 18 to 30 June 18 | 2253 | 4092 | 6345 | |||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 1 January 18 to 30 June 18 | 1753 | 1753 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 2727 | 2727 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 1 January 18 to 30 June 18 | 675 | 675 | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Yes | 1 January 18 to 30 June 18 | 883 | 883 | ||||
Assurant General Insurance Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 12207 | 12207 | ||||
Asurion Europe Limited | ASURION LLC | No | 1 January 18 to 30 June 18 | 7255 | 7255 | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 1 August 17 to 31 January 18 | 17532 | 17532 | ||||
Autonet Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1398 | 1398 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 107834 | 107834 | ||||
Aviva Life Services UK Limited | AVIVA PLC | Yes | 1 January 18 to 30 June 18 | 8944 | 301 | 3734 | 3772 | 16751 | |
Aviva UK Digital Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 1424 | 1424 | ||||
B & C E Financial Services Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 606 | 606 | ||||
BISL Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 10741 | 10741 | ||||
BMW Financial Services(GB) Limited | BMW AG | No | 1 January 18 to 30 June 18 | 736 | 736 | ||||
BUPA Insurance Services Limited | BUPA | Yes | 1 January 18 to 30 June 18 | 18995 | 18995 | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND | Yes | 1 January 18 to 30 June 18 | 17242 | 1033 | 5365 | 23 | 23663 | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 108471 | 27 | 24465 | 197570 | 962 | 331495 |
Barclays Bank Plc | BARCLAYS PLC | Yes | 1 January 18 to 30 June 18 | 14912 | 63 | 15 | 76 | 5869 | 20935 |
Barclays Bank UK PLC | BARCLAYS PLC | No | 1 January 18 to 30 June 18 | 229325 | 192 | 9152 | 185453 | 2239 | 426361 |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 144 | 5480 | 5624 | |||
Blemain Finance Limited | BLEMAIN FINANCE LIMITED | No | 1 January 18 to 30 June 18 | 923 | 193 | 1116 | |||
Bradford & Bingley Plc | UKAR GROUP | Yes | 1 October 17 to 31 March 18 | 1 | 7 | 1953 | 5704 | 214 | 7879 |
Brightside Insurance Services Limited | BRIGHTSIDE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 1219 | 1219 | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 1 January 18 to 30 June 18 | 116696 | 116696 | ||||
CFC Underwriting Ltd | CFC GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0 | 0 | 572 | 572 | ||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 12234 | 12234 | ||||
Call Assist Ltd | CALL ASSIST HOLDINGS LIMITED | No | 1 November 17 to 30 April 18 | 1647 | 1647 | ||||
Canada Life Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 391 | 201 | 102 | 694 | ||
Canada Square Operations Limited | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 91 | 24 | 39134 | 39249 | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORP | No | 1 January 18 to 30 June 18 | 11420 | 111003 | 122423 | |||
Car Care Plan Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 1202 | 1202 | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 1 January 18 to 30 June 18 | 675 | 675 | ||||
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 1274 | 1274 | ||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 1 January 18 to 30 June 18 | 212 | 1455 | 1667 | |||
Cheltenham & Gloucester Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 12224 | 12224 | ||||
Chubb European Group SE | NO GROUP | Yes | 1 January 18 to 30 June 18 | 2067 | 2067 | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORP | No | 1 January 18 to 30 June 18 | 1522 | 1522 | ||||
Citibank Europe plc | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 549 | 27 | 23 | 599 | ||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 44 | 702 | 746 | |||
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 2 | 671 | 673 | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 1 October 17 to 31 March 18 | 21110 | 8 | 1231 | 49760 | 143 | 72252 |
Cofunds Limited | AEGON NV | No | 1 January 18 to 30 June 18 | 87 | 2333 | 2420 | |||
Collinson Insurance Services Limited | NO GROUP | No | 1 November 17 to 30 April 18 | 862 | 862 | ||||
Compare The Market Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 6 | 695 | 701 | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 475 | 247 | 722 | |||
Countrywide Assured Plc | CHESNARA PLC | No | 1 January 18 to 30 June 18 | 191 | 259 | 235 | 685 | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 1633 | 2 | 57 | 24 | 54 | 1770 |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 1 January 18 to 30 June 18 | 3497 | 3497 | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2919 | 564 | 2443 | 7 | 5933 | |
Creation Financial Services Limited | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 3270 | 2346 | 5616 | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1651 | 1651 | ||||
Devitt Insurance Services Ltd | WHTC LTD | No | 1 January 18 to 30 June 18 | 780 | 780 | ||||
Domestic & General Insurance Plc | NO GROUP | No | 1 October 17 to 31 March 18 | 7512 | 7512 | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 37079 | 37079 | ||||
Elderbridge Limited | TARGET GROUP LIMITED | No | 1 October 17 to 31 March 18 | 1044 | 1044 | ||||
Eldon Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 1233 | 1233 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 2 July 17 to 1 January 18 | 2534 | 2534 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 2216 | 2216 | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 1 January 18 to 30 June 18 | 60 | 2906 | 2966 | |||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1189 | 1189 | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 545 | 545 | ||||
Express Gifts Ltd | NO GROUP | No | 1 October 17 to 31 March 18 | 4657 | 4657 | ||||
F & C Management Limited | BANK OF MONTREAL | No | 1 November 17 to 30 April 18 | 505 | 505 | ||||
FIL Life Insurance Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 790 | 790 | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 15 | 243 | 329 | 587 | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 819 | 224 | 1043 | |||
Financial Administration Services Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 621 | 2804 | 3425 | |||
Financial Assurance Company Limited | AXA GROUP | No | 1 January 18 to 30 June 18 | 210137 | 210137 | ||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 1 January 18 to 30 June 18 | 4142 | 4142 | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 1 January 18 to 30 June 18 | 1350 | 1350 | ||||
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 1007 | 1007 | ||||
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 856 | 856 | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 1974 | 1974 | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 0 | 0 | 542 | 542 |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 209795 | 83 | 12765 | 94521 | 1807 | 318971 |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 27 | 874 | 901 | |||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 61 | 1746 | 1807 | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 1 January 18 to 30 June 18 | 35 | 289 | 1863 | 2187 | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 24586 | 24586 | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 895 | 895 | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 1 January 18 to 30 June 18 | 859 | 859 | ||||
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | No | 1 October 17 to 31 March 18 | 2403 | 2403 | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 9414 | 9414 | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 4 September 17 to 3 March 18 | 32174 | 32174 | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 1 October 17 to 31 March 18 | 2645 | 2645 | ||||
IGO4 Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1501 | 1501 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 1 January 18 to 30 June 18 | 1407 | 280 | 1687 | |||
Inspop.com Ltd | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 672 | 672 | ||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1892 | 1892 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 1 January 18 to 30 June 18 | 1918 | 1918 | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 1 January 18 to 30 June 18 | 1187 | 1187 | ||||
Investec Bank PLC | INVESTEC PLC | No | 1 October 17 to 31 March 18 | 436 | 0 | 6 | 0 | 85 | 527 |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE) | No | 1 January 18 to 30 June 18 | 192 | 311 | 503 | |||
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | No | 29 August 17 to 28 Feb 18 | 7363 | 7363 | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 1 January 18 to 30 June 18 | 971 | 971 | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 2393 | 2393 | ||||
Landmark Mortgages Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1546 | 0 | 1546 | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2246 | 1033 | 673 | 22 | 3974 | |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 8153 | 8153 | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 623 | 700 | 1323 | |||
Legal Insurance Management Ltd | LEGAL INSURANCE MANAGEMENT LIMITED | No | 1 August 17 to 31 January 18 | 542 | 542 | ||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 755 | 3292 | 560 | 4607 | ||
Liberty Sipp Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 533 | 533 | ||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 796 | 796 | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 1 | 276 | 1741 | 144 | 2162 | |
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 10338 | 10338 | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 0 | 4944 | 0 | 4944 |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 135933 | 136 | 6499 | 232007 | 1097 | 375672 |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 638 | 638 | |||
London General Insurance Company Limited | THE WARRANTY GROUP | Yes | 1 January 18 to 30 June 18 | 1025 | 1025 | ||||
London and Country Mortgages Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 547 | 106 | 653 | |||
M & G Securities Limited | PRUDENTIAL PLC | No | 1 January 18 to 30 June 18 | 1201 | 1201 | ||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 19235 | 0 | 111300 | 130535 | ||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 1 December 17 to 31 May 18 | 1480 | 1480 | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 1 January 18 to 30 June 18 | 1092 | 1092 | ||||
Markerstudy Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 824 | 824 | ||||
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | No | 1 January 18 to 30 June 18 | 15456 | 25 | 27459 | 42940 | ||
Metro Bank PLC | METRO BANK PLC | No | 1 January 18 to 30 June 18 | 5905 | 137 | 6042 | |||
Motorfile Ltd | EXPERIAN PLC | No | 1 October 17 to 31 March 18 | 1198 | 1198 | ||||
NCI Vehicle Rescue Plc | NCI VEHICLE RESCUE PLC | No | 1 October 17 to 31 March 18 | 754 | 754 | ||||
NRAM Limited | UKAR GROUP | No | 1 October 17 to 31 March 18 | 2583 | 25020 | 73 | 27676 | ||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 1 October 17 to 31 March 18 | 970 | 970 | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 133638 | 33 | 4539 | 73030 | 516 | 211756 |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 5 October 17 to 4 April 18 | 41298 | 12 | 5462 | 28765 | 404 | 75941 |
Northern Bank Limited | DANSKE BANK A/S | No | 1 January 18 to 30 June 18 | 1913 | 2 | 67 | 1371 | 8 | 3361 |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 198 | 75 | 231 | 504 | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 631 | 66 | 697 | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 187 | 368 | 138 | 693 | ||
One Call Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0 | 0 | 1624 | 1624 | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 1 January 18 to 30 June 18 | 952 | 434 | 131 | 1517 | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 4878 | 4878 | ||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 1 January 18 to 30 June 18 | 2070 | 2070 | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | No | 1 October 17 to 31 March 18 | 168 | 1027 | 1388 | 2583 | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 1 January 18 to 30 June 18 | 423 | 675 | 1098 | |||
Pepper (UK) Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 939 | 939 | ||||
Personal Assurance Services Ltd | PERSONAL GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 516 | 516 | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 1823 | 4 | 654 | 623 | 3104 | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 3021 | 5 | 3890 | 1343 | 8259 | |
Pinnacle Insurance Plc | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 1906 | 1906 | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 655 | 310 | 591 | 10 | 1566 | |
Qmetric Group Limited | R&H TRUST CO LTD | No | 1 October 17 to 31 March 18 | 1263 | 1263 | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 29 August 17 to 28 Feb 18 | 4020 | 60 | 4080 | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 1 January 18 to 30 June 18 | 7311 | 7311 | ||||
ReAssure Limited | SWISS RE AG | No | 1 January 18 to 30 June 18 | 1387 | 2 | 936 | 528 | 2853 | |
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 2 July 17 to 1 January 18 | 598 | 598 | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 33618 | 33618 | ||||
SGS Business Process Services (UK) Limited | SLATER & GORDON LTD | No | 1 January 18 to 30 June 18 | 1416 | 1416 | ||||
SSE Home Services Limited | SSE PLC | No | 1 October 17 to 31 March 18 | 957 | 957 | ||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 516 | 516 | ||||
Saga Services Limited | SAGA PLC | No | 1 August 17 to 31 January 18 | 4073 | 4073 | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 7094 | 1 | 702 | 7797 | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 54 | 22795 | 22849 | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 969 | 969 | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 143216 | 98 | 11855 | 34913 | 1249 | 191331 |
Scottish Equitable Plc | AEGON NV | No | 1 January 18 to 30 June 18 | 2119 | 386 | 112 | 2617 | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0 | 128 | 3 | 240 | 368 | 739 |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 3252 | 0 | 837 | 1101 | 5190 |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | 1 January 18 to 30 June 18 | 481 | 160 | 103 | 744 | ||
Sesame Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0 | 116 | 65 | 259 | 215 | 655 |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 20327 | 20327 | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 1946 | 1946 | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2136 | 23 | 630 | 1002 | 166 | 3957 |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 1 January 18 to 30 June 18 | 10844 | 10844 | ||||
Southern Pacific Mortgage Limited | NO GROUP | No | 1 December 17 to 31 May 18 | 517 | 517 | ||||
SquareTrade Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 3915 | 3915 | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 0 | 4724 | 0 | 4724 |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0 | 719 | 0 | 17 | 188 | 924 |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0 | 266 | 36 | 94 | 282 | 678 |
Standard Life Assurance Limited | STANDARD LIFE ABERDEEN PLC | No | 1 January 18 to 30 June 18 | 2407 | 17 | 108 | 322 | 2854 | |
State Bank of India | NO GROUP | No | 1 October 17 to 31 March 18 | 645 | 5 | 650 | |||
Sterling ISA Managers Limited | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 288 | 258 | 546 | |||
Stonebridge International Insurance Ltd | AEGON NV | No | 1 January 18 to 30 June 18 | 1038 | 1038 | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | No | 1 January 18 to 30 June 18 | 414 | 419 | 289 | 1122 | ||
Sunlife Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 2 | 621 | 0 | 623 | ||
Supercover Insurance Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 871 | 871 | ||||
Swinton Group Ltd | SWINTON GROUP LTD | No | 1 January 18 to 30 June 18 | 8565 | 3 | 8568 | |||
TSB Bank plc | TSB BANKING GROUP | No | 1 January 18 to 30 June 18 | 136913 | 3509 | 90 | 140512 | ||
Telefonica Insurance S.A. | TELEFONICA SA | No | 1 January 18 to 30 June 18 | 14935 | 14935 | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 29 August 17 to 28 Feb 18 | 13724 | 182 | 35575 | 49481 | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 1097 | 1097 | ||||
Benenden Healthcare Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 856 | 856 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 1 November 17 to 30 April 18 | 1241 | 1241 | ||||
Co-operative Bank Plc, The | NO GROUP | No | 1 January 18 to 30 June 18 | 14095 | 3 | 1988 | 11476 | 78 | 27640 |
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 960 | 0 | 0 | 960 |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 917 | 917 | ||||
National Farmers' Union Mutual Insurance Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 68 | 5013 | 74 | 5155 | ||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 1 January 18 to 30 June 18 | 8418 | 42 | 895 | 3609 | 12964 | |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 46517 | 19 | 1987 | 42480 | 209 | 91212 |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 1 January 18 to 30 June 18 | 3867 | 2754 | 985 | 7606 | ||
Share Centre Limited, The | SHARE PLC | No | 1 January 18 to 30 June 18 | 49 | 880 | 929 | |||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 1 January 18 to 30 June 18 | 1304 | 1304 | ||||
Towergate Underwriting Group Limited | MADISON DEARBORN PARTNERS LLC | No | 1 January 18 to 30 June 18 | 1123 | 1123 | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 1 October 17 to 31 March 18 | 1520 | 1520 | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 61289 | 61289 | ||||
UK General Insurance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 2566 | 2566 | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 3863 | 282 | 1692 | 8 | 5845 | |
Ultimate Insurance Solutions Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 560 | 560 | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 1 October 17 to 31 March 18 | 2653 | 2653 | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 1 January 18 to 30 June 18 | 19402 | 19402 | ||||
Virgin Money Unit Trust Managers Ltd | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 0 | |||||
Virgin Money plc | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 7121 | 985 | 0 | 8106 | ||
Vitality Corporate Services Limited | DISCOVERY LTD | Yes | 1 January 18 to 30 June 18 | 7149 | 7149 | ||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | No | 1 January 18 to 30 June 18 | 1704 | 1704 | ||||
Welcome Financial Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 237 | 98 | 5227 | 5562 | ||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 251 | 134 | 963 | 7 | 1355 | |
Xbridge Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 700 | 700 | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 4601 | 0 | 1864 | 8157 | 99 | 14721 |
Zenith Insurance Management UK Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1142 | 1142 | ||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 1723 | 8 | 2002 | 838 | 4571 | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 2053 | 2053 | ||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 1 January 18 to 30 June 18 | 9790 | 9790 | ||||
Ald Automotive Limited | No | 1 January 18 to 30 June 18 | 37 | 37 | |||||
Alphabet (GB) Ltd | BMW AG | No | 1 January 18 to 30 June 18 | 3 | 3 | ||||
Creation Consumer Finance Ltd | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 279 | 279 | ||||
FCE Bank Plc | FORD MOTOR CO | No | 1 January 18 to 30 June 18 | 51 | 359 | 410 | |||
LeasePlan UK Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1 | 1 | ||||
RCI Financial Services Limited | RENAULT | No | 1 January 18 to 30 June 18 | 78 | 78 | ||||
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | No | 1 January 18 to 30 June 18 | 201 | 249 | 24 | 474 | ||
Temple Finance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 116 | 116 |
Complaints data - Closed
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | No | 1 January 18 to 30 June 18 | 898 | 37 | 1955 | 3 | 2893 | |
AIG Europe Limited | Yes | 1 December 17 to 31 May 18 | 465 | 465 | |||||
AWP Assistance UK Ltd | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 477 | 477 | ||||
AXA Insurance UK Plc | AXA SA | No | 1 January 18 to 30 June 18 | 10578 | 10578 | ||||
AXA PPP Healthcare Limited | AXA SA | No | 1 January 18 to 30 June 18 | 18291 | 18291 | ||||
Abbey Life Assurance Company Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 1151 | 492 | 408 | 2051 | ||
Accord Mortgages Limited | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 23 | 0 | 863 | 223 | 0 | 1109 |
Acenden Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 605 | 605 | ||||
Acm Ulr Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 737 | 737 | ||||
Acromas Insurance Company Limited | NO GROUP | No | 1 August 17 to 31 January 18 | 4751 | 4751 | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 1 September 17 to 28 Feb 18 | 1553 | 1553 | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 6258 | 6258 | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 3671 | 3671 | ||||
Aioi Nissay Dowa Insurance Company of Europe Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1398 | 1398 | ||||
Al Rayan Bank PLC | NO GROUP | No | 1 January 18 to 30 June 18 | 452 | 182 | 634 | |||
Aldermore Bank Plc | RMB HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 387 | 206 | 593 | |||
Alliance Trust Savings Limited | ALLIANCE TRUST PLC | No | 1 January 18 to 30 June 18 | 215 | 777 | 992 | |||
Allianz Insurance Plc | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 11775 | 11775 | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 1 January 18 to 30 June 18 | 2331 | 3133 | 5464 | |||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 1 January 18 to 30 June 18 | 1693 | 1693 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 2684 | 2684 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 1 January 18 to 30 June 18 | 676 | 676 | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Yes | 1 January 18 to 30 June 18 | 914 | 914 | ||||
Assurant General Insurance Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 12001 | 12001 | ||||
Asurion Europe Limited | ASURION LLC | No | 1 January 18 to 30 June 18 | 7222 | 7222 | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 1 August 17 to 31 January 18 | 17416 | 17416 | ||||
Autonet Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1366 | 1366 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 109075 | 109075 | ||||
Aviva Life Services UK Limited | AVIVA PLC | Yes | 1 January 18 to 30 June 18 | 8027 | 278 | 3642 | 3417 | 15364 | |
Aviva UK Digital Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 1404 | 1404 | ||||
B & C E Financial Services Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 602 | 602 | ||||
BISL Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 10890 | 10890 | ||||
BMW Financial Services(GB) Limited | BMW AG | No | 1 January 18 to 30 June 18 | 780 | 780 | ||||
BUPA Insurance Services Limited | BUPA | Yes | 1 January 18 to 30 June 18 | 18115 | 18115 | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND | Yes | 1 January 18 to 30 June 18 | 17460 | 1032 | 6383 | 29 | 24904 | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 110821 | 23 | 24129 | 234606 | 950 | 370529 |
Barclays Bank Plc | BARCLAYS PLC | Yes | 1 January 18 to 30 June 18 | 15898 | 79 | 19 | 79 | 6162 | 22237 |
Barclays Bank UK PLC | BARCLAYS PLC | No | 1 January 18 to 30 June 18 | 234093 | 211 | 9212 | 190967 | 2263 | 436746 |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 144 | 5334 | 5478 | |||
Blemain Finance Limited | BLEMAIN FINANCE LIMITED | No | 1 January 18 to 30 June 18 | 859 | 362 | 1221 | |||
Bradford & Bingley Plc | UKAR GROUP | Yes | 1 October 17 to 31 March 18 | 1 | 9 | 1847 | 5698 | 192 | 7747 |
Brightside Insurance Services Limited | BRIGHTSIDE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 1204 | 1204 | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 1 January 18 to 30 June 18 | 127257 | 127257 | ||||
CFC Underwriting Ltd | CFC GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0 | 0 | 569 | 569 | ||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 12011 | 12011 | ||||
Call Assist Ltd | CALL ASSIST HOLDINGS LIMITED | No | 1 November 17 to 30 April 18 | 1782 | 1782 | ||||
Canada Life Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 376 | 198 | 102 | 676 | ||
Canada Square Operations Limited | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 89 | 24 | 46657 | 46770 | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORP | No | 1 January 18 to 30 June 18 | 11206 | 159802 | 171008 | |||
Car Care Plan Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 1202 | 1202 | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 1 January 18 to 30 June 18 | 656 | 656 | ||||
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 1279 | 1279 | ||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 1 January 18 to 30 June 18 | 234 | 1454 | 1688 | |||
Cheltenham & Gloucester Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 14330 | 14330 | ||||
Chubb European Group SE | NO GROUP | Yes | 1 January 18 to 30 June 18 | 2082 | 2082 | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORP | No | 1 January 18 to 30 June 18 | 1523 | 1523 | ||||
Citibank Europe plc | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 523 | 34 | 25 | 582 | ||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 54 | 684 | 738 | |||
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 1 | 711 | 712 | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 1 October 17 to 31 March 18 | 21102 | 7 | 1138 | 46677 | 147 | 69071 |
Cofunds Limited | AEGON NV | No | 1 January 18 to 30 June 18 | 53 | 1164 | 1217 | |||
Collinson Insurance Services Limited | NO GROUP | No | 1 November 17 to 30 April 18 | 789 | 789 | ||||
Compare The Market Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 5 | 635 | 640 | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 458 | 269 | 727 | |||
Countrywide Assured Plc | CHESNARA PLC | No | 1 January 18 to 30 June 18 | 211 | 261 | 251 | 723 | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 1707 | 5 | 62 | 30 | 66 | 1870 |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 1 January 18 to 30 June 18 | 3399 | 3399 | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2950 | 575 | 2428 | 8 | 5961 | |
Creation Financial Services Limited | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 3318 | 2020 | 5338 | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1714 | 1714 | ||||
Devitt Insurance Services Ltd | WHTC LTD | No | 1 January 18 to 30 June 18 | 776 | 776 | ||||
Domestic & General Insurance Plc | NO GROUP | No | 1 October 17 to 31 March 18 | 10132 | 10132 | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 34507 | 34507 | ||||
Elderbridge Limited | TARGET GROUP LIMITED | No | 1 October 17 to 31 March 18 | 861 | 861 | ||||
Eldon Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 1131 | 1131 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 2 July 17 to 1 January 18 | 2475 | 2475 | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 2291 | 2291 | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 1 January 18 to 30 June 18 | 55 | 2921 | 2976 | |||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1213 | 1213 | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 545 | 545 | ||||
Express Gifts Ltd | NO GROUP | No | 1 October 17 to 31 March 18 | 4146 | 4146 | ||||
F & C Management Limited | BANK OF MONTREAL | No | 1 November 17 to 30 April 18 | 489 | 489 | ||||
FIL Life Insurance Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 737 | 737 | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 16 | 240 | 334 | 590 | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 825 | 223 | 1048 | |||
Financial Administration Services Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 463 | 2443 | 2906 | |||
Financial Assurance Company Limited | AXA GROUP | No | 1 January 18 to 30 June 18 | 285386 | 285386 | ||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 1 January 18 to 30 June 18 | 4383 | 4383 | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 1 January 18 to 30 June 18 | 1307 | 1307 | ||||
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 925 | 925 | ||||
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 830 | 830 | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 1962 | 1962 | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 0 | 0 | 539 | 539 |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 211594 | 66 | 13492 | 101711 | 1702 | 328565 |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 33 | 833 | 866 | |||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 57 | 1774 | 1831 | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 1 January 18 to 30 June 18 | 39 | 271 | 1740 | 2050 | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 23244 | 23244 | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 769 | 769 | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 1 January 18 to 30 June 18 | 884 | 884 | ||||
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | No | 1 October 17 to 31 March 18 | 2425 | 2425 | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 9979 | 9979 | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 4 September 17 to 3 March 18 | 36759 | 36759 | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 1 October 17 to 31 March 18 | 2322 | 2322 | ||||
IGO4 Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1487 | 1487 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 1 January 18 to 30 June 18 | 1344 | 209 | 1553 | |||
Inspop.com Ltd | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 773 | 773 | ||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1877 | 1877 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 1 January 18 to 30 June 18 | 1795 | 1795 | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 1 January 18 to 30 June 18 | 1166 | 1166 | ||||
Investec Bank PLC | INVESTEC PLC | No | 1 October 17 to 31 March 18 | 437 | 0 | 5 | 0 | 86 | 528 |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE) | No | 1 January 18 to 30 June 18 | 167 | 234 | 401 | |||
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | No | 29 August 17 to 28 Feb 18 | 5404 | 5404 | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 1 January 18 to 30 June 18 | 982 | 982 | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 2269 | 2269 | ||||
Landmark Mortgages Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1509 | 0 | 1509 | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2243 | 1033 | 668 | 18 | 3962 | |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 8089 | 8089 | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 660 | 710 | 1370 | |||
Legal Insurance Management Ltd | LEGAL INSURANCE MANAGEMENT LIMITED | No | 1 August 17 to 31 January 18 | 516 | 516 | ||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 738 | 3259 | 556 | 4553 | ||
Liberty Sipp Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 533 | 533 | ||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 796 | 796 | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 1 | 254 | 2022 | 137 | 2414 | |
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 9157 | 9157 | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 0 | 4778 | 0 | 4778 |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 137659 | 141 | 6437 | 260026 | 1096 | 405359 |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 1 | 551 | 552 | |||
London General Insurance Company Limited | THE WARRANTY GROUP | Yes | 1 January 18 to 30 June 18 | 1010 | 1010 | ||||
London and Country Mortgages Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 514 | 103 | 617 | |||
M & G Securities Limited | PRUDENTIAL PLC | No | 1 January 18 to 30 June 18 | 1187 | 1187 | ||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 19240 | 0 | 113686 | 132926 | ||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 1 December 17 to 31 May 18 | 1505 | 1505 | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 1 January 18 to 30 June 18 | 1068 | 1068 | ||||
Markerstudy Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 768 | 768 | ||||
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | No | 1 January 18 to 30 June 18 | 15085 | 20 | 27519 | 42624 | ||
Metro Bank PLC | METRO BANK PLC | No | 1 January 18 to 30 June 18 | 5992 | 139 | 6131 | |||
Motorfile Ltd | EXPERIAN PLC | No | 1 October 17 to 31 March 18 | 1199 | 1199 | ||||
NCI Vehicle Rescue Plc | NCI VEHICLE RESCUE PLC | No | 1 October 17 to 31 March 18 | 734 | 734 | ||||
NRAM Limited | UKAR GROUP | No | 1 October 17 to 31 March 18 | 2360 | 25187 | 63 | 27610 | ||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 1 October 17 to 31 March 18 | 962 | 962 | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 136525 | 29 | 5122 | 97920 | 540 | 240136 |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 5 October 17 to 4 April 18 | 41806 | 12 | 5752 | 38566 | 418 | 86554 |
Northern Bank Limited | DANSKE BANK A/S | No | 1 January 18 to 30 June 18 | 2040 | 3 | 60 | 1557 | 10 | 3670 |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 197 | 66 | 412 | 675 | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 594 | 61 | 655 | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 185 | 345 | 133 | 663 | ||
One Call Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0 | 0 | 1624 | 1624 | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 1 January 18 to 30 June 18 | 943 | 390 | 123 | 1456 | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 5186 | 5186 | ||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 1 January 18 to 30 June 18 | 2152 | 2152 | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | No | 1 October 17 to 31 March 18 | 167 | 1070 | 1615 | 2852 | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 1 January 18 to 30 June 18 | 400 | 678 | 1078 | |||
Pepper (UK) Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 909 | 909 | ||||
Personal Assurance Services Ltd | PERSONAL GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 505 | 505 | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 1627 | 5 | 629 | 693 | 2954 | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 2638 | 9 | 3795 | 1377 | 7819 | |
Pinnacle Insurance Plc | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 1920 | 1920 | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 655 | 304 | 597 | 10 | 1566 | |
Qmetric Group Limited | R&H TRUST CO LTD | No | 1 October 17 to 31 March 18 | 1261 | 1261 | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 29 August 17 to 28 Feb 18 | 4315 | 68 | 4383 | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 1 January 18 to 30 June 18 | 7228 | 7228 | ||||
ReAssure Limited | SWISS RE AG | No | 1 January 18 to 30 June 18 | 1379 | 2 | 983 | 551 | 2915 | |
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 2 July 17 to 1 January 18 | 703 | 703 | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 32967 | 32967 | ||||
SGS Business Process Services (UK) Limited | SLATER & GORDON LTD | No | 1 January 18 to 30 June 18 | 1421 | 1421 | ||||
SSE Home Services Limited | SSE PLC | No | 1 October 17 to 31 March 18 | 871 | 871 | ||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 513 | 513 | ||||
Saga Services Limited | SAGA PLC | No | 1 August 17 to 31 January 18 | 3939 | 3939 | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 6871 | 1 | 616 | 7488 | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 72 | 22900 | 22972 | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 981 | 981 | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 145210 | 108 | 12371 | 34376 | 1271 | 193336 |
Scottish Equitable Plc | AEGON NV | No | 1 January 18 to 30 June 18 | 2100 | 381 | 107 | 2588 | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0 | 120 | 0 | 217 | 331 | 668 |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 3190 | 0 | 800 | 1086 | 5076 |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | 1 January 18 to 30 June 18 | 443 | 151 | 99 | 693 | ||
Sesame Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0 | 113 | 58 | 249 | 205 | 625 |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 19948 | 19948 | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 1930 | 1930 | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2068 | 19 | 406 | 1188 | 136 | 3817 |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 1 January 18 to 30 June 18 | 10902 | 10902 | ||||
Southern Pacific Mortgage Limited | NO GROUP | No | 1 December 17 to 31 May 18 | 465 | 465 | ||||
SquareTrade Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 3915 | 3915 | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 0 | 7349 | 0 | 7349 |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0 | 635 | 0 | 16 | 185 | 836 |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0 | 284 | 37 | 92 | 257 | 670 |
Standard Life Assurance Limited | STANDARD LIFE ABERDEEN PLC | No | 1 January 18 to 30 June 18 | 2321 | 16 | 111 | 331 | 2779 | |
State Bank of India | NO GROUP | No | 1 October 17 to 31 March 18 | 639 | 4 | 643 | |||
Sterling ISA Managers Limited | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 363 | 269 | 632 | |||
Stonebridge International Insurance Ltd | AEGON NV | No | 1 January 18 to 30 June 18 | 1025 | 1025 | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | No | 1 January 18 to 30 June 18 | 414 | 424 | 300 | 1138 | ||
Sunlife Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 2 | 612 | 1 | 615 | ||
Supercover Insurance Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 873 | 873 | ||||
Swinton Group Ltd | SWINTON GROUP LTD | No | 1 January 18 to 30 June 18 | 9556 | 3 | 9559 | |||
TSB Bank plc | TSB BANKING GROUP | No | 1 January 18 to 30 June 18 | 60180 | 2736 | 74 | 62990 | ||
Telefonica Insurance S.A. | TELEFONICA SA | No | 1 January 18 to 30 June 18 | 13790 | 13790 | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 29 August 17 to 28 Feb 18 | 13873 | 183 | 34718 | 48774 | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 1060 | 1060 | ||||
Benenden Healthcare Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 804 | 804 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 1 November 17 to 30 April 18 | 1233 | 1233 | ||||
Co-operative Bank Plc, The | NO GROUP | No | 1 January 18 to 30 June 18 | 14402 | 3 | 1959 | 10605 | 79 | 27048 |
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0 | 0 | 929 | 0 | 0 | 929 |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 1005 | 1005 | ||||
National Farmers' Union Mutual Insurance Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 64 | 4649 | 77 | 4790 | ||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 1 January 18 to 30 June 18 | 8250 | 38 | 893 | 3561 | 12742 | |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 47993 | 11 | 2261 | 69369 | 210 | 119844 |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 1 January 18 to 30 June 18 | 3777 | 2692 | 980 | 7449 | ||
Share Centre Limited, The | SHARE PLC | No | 1 January 18 to 30 June 18 | 48 | 862 | 910 | |||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 1 January 18 to 30 June 18 | 988 | 988 | ||||
Towergate Underwriting Group Limited | MADISON DEARBORN PARTNERS LLC | No | 1 January 18 to 30 June 18 | 1198 | 1198 | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 1 October 17 to 31 March 18 | 1520 | 1520 | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 60299 | 60299 | ||||
UK General Insurance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 2453 | 2453 | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 3921 | 310 | 2267 | 6 | 6504 | |
Ultimate Insurance Solutions Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 561 | 561 | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 1 October 17 to 31 March 18 | 2549 | 2549 | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 1 January 18 to 30 June 18 | 21035 | 21035 | ||||
Virgin Money Unit Trust Managers Ltd | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 0 | |||||
Virgin Money plc | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 6901 | 959 | 1 | 7861 | ||
Vitality Corporate Services Limited | DISCOVERY LTD | Yes | 1 January 18 to 30 June 18 | 5251 | 5251 | ||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | No | 1 January 18 to 30 June 18 | 2005 | 2005 | ||||
Welcome Financial Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 245 | 86 | 4951 | 5282 | ||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 257 | 128 | 949 | 6 | 1340 | |
Xbridge Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 762 | 762 | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 4699 | 0 | 1946 | 8842 | 106 | 15593 |
Zenith Insurance Management UK Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 1127 | 1127 | ||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 1753 | 7 | 2020 | 859 | 4639 | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 2021 | 2021 | ||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 1 January 18 to 30 June 18 | 9585 | 9585 | ||||
Ald Automotive Limited | No | 1 January 18 to 30 June 18 | 37 | 37 | |||||
Alphabet (GB) Ltd | BMW AG | No | 1 January 18 to 30 June 18 | 1 | 1 | ||||
Creation Consumer Finance Ltd | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 248 | 248 | ||||
FCE Bank Plc | FORD MOTOR CO | No | 1 January 18 to 30 June 18 | 47 | 658 | 705 | |||
LeasePlan UK Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 1 | 1 | ||||
RCI Financial Services Limited | RENAULT | No | 1 January 18 to 30 June 18 | 91 | 91 | ||||
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | No | 1 January 18 to 30 June 18 | 194 | 155 | 24 | 373 | ||
Temple Finance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 114 | 114 |
Complaints data - Closed within 3 days
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | No | 1 January 18 to 30 June 18 | 37.9% | 13.5% | 0.0% | 0.0% | 11.9% | |
AIG Europe Limited | Yes | 1 December 17 to 31 May 18 | 30.1% | 30.1% | |||||
AWP Assistance UK Ltd | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 39.8% | 39.8% | ||||
AXA Insurance UK Plc | AXA SA | No | 1 January 18 to 30 June 18 | 33.8% | 33.8% | ||||
AXA PPP Healthcare Limited | AXA SA | No | 1 January 18 to 30 June 18 | 76.2% | 76.2% | ||||
Abbey Life Assurance Company Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 47.5% | 29.7% | 35.3% | 40.8% | ||
Accord Mortgages Limited | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 82.6% | 0.0% | 58.1% | 92.4% | 0.0% | 65.5% |
Acenden Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 49.4% | 49.4% | ||||
Acm Ulr Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 2.4% | 2.4% | ||||
Acromas Insurance Company Limited | NO GROUP | No | 1 August 17 to 31 January 18 | 38.3% | 38.3% | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 1 September 17 to 28 Feb 18 | 92.1% | 92.1% | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 55.4% | 55.4% | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 77.4% | 77.4% | ||||
Aioi Nissay Dowa Insurance Company of Europe Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 41.5% | 41.5% | ||||
Al Rayan Bank PLC | NO GROUP | No | 1 January 18 to 30 June 18 | 32.5% | 15.4% | 27.6% | |||
Aldermore Bank Plc | RMB HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 76.5% | 25.7% | 58.9% | |||
Alliance Trust Savings Limited | ALLIANCE TRUST PLC | No | 1 January 18 to 30 June 18 | 19.1% | 15.7% | 16.4% | |||
Allianz Insurance Plc | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 36.9% | 36.9% | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 1 January 18 to 30 June 18 | 52.0% | 0.1% | 22.2% | |||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 1 January 18 to 30 June 18 | 33.7% | 33.7% | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 7.3% | 7.3% | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 1 January 18 to 30 June 18 | 72.0% | 72.0% | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Yes | 1 January 18 to 30 June 18 | 74.5% | 74.5% | ||||
Assurant General Insurance Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 75.8% | 75.8% | ||||
Asurion Europe Limited | ASURION LLC | No | 1 January 18 to 30 June 18 | 41.3% | 41.3% | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 1 August 17 to 31 January 18 | 45.1% | 45.1% | ||||
Autonet Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 45.2% | 45.2% | ||||
Aviva Insurance Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 29.1% | 29.1% | ||||
Aviva Life Services UK Limited | AVIVA PLC | Yes | 1 January 18 to 30 June 18 | 25.5% | 24.8% | 38.4% | 30.6% | 29.7% | |
Aviva UK Digital Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 68.7% | 68.7% | ||||
B & C E Financial Services Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 53.0% | 53.0% | ||||
BISL Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 44.3% | 44.3% | ||||
BMW Financial Services(GB) Limited | BMW AG | No | 1 January 18 to 30 June 18 | 77.2% | 77.2% | ||||
BUPA Insurance Services Limited | BUPA | Yes | 1 January 18 to 30 June 18 | 68.0% | 68.0% | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND | Yes | 1 January 18 to 30 June 18 | 44.9% | 24.0% | 31.6% | 0.0% | 40.6% | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 73.4% | 52.2% | 69.0% | 1.5% | 44.9% | 27.5% |
Barclays Bank Plc | BARCLAYS PLC | Yes | 1 January 18 to 30 June 18 | 78.6% | 32.9% | 42.1% | 63.3% | 47.3% | 69.7% |
Barclays Bank UK PLC | BARCLAYS PLC | No | 1 January 18 to 30 June 18 | 67.6% | 17.1% | 43.7% | 10.6% | 26.6% | 41.9% |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 31.9% | 1.5% | 2.3% | |||
Blemain Finance Limited | BLEMAIN FINANCE LIMITED | No | 1 January 18 to 30 June 18 | 18.7% | 1.1% | 13.5% | |||
Bradford & Bingley Plc | UKAR GROUP | Yes | 1 October 17 to 31 March 18 | 0.0% | 22.2% | 19.3% | 29.7% | 24.5% | 27.1% |
Brightside Insurance Services Limited | BRIGHTSIDE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 41.9% | 41.9% | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 1 January 18 to 30 June 18 | 58.2% | 58.2% | ||||
CFC Underwriting Ltd | CFC GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0.0% | 0.0% | 39.9% | 39.9% | ||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 70.8% | 70.8% | ||||
Call Assist Ltd | CALL ASSIST HOLDINGS LIMITED | No | 1 November 17 to 30 April 18 | 34.9% | 34.9% | ||||
Canada Life Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 59.3% | 47.0% | 50.0% | 54.3% | ||
Canada Square Operations Limited | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 19.1% | 0.0% | 6.3% | 6.3% | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORP | No | 1 January 18 to 30 June 18 | 35.9% | 37.6% | 37.5% | |||
Car Care Plan Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 91.1% | 91.1% | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 1 January 18 to 30 June 18 | 57.6% | 57.6% | ||||
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 61.9% | 61.9% | ||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 1 January 18 to 30 June 18 | 22.6% | 47.5% | 44.0% | |||
Cheltenham & Gloucester Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.6% | 0.6% | ||||
Chubb European Group SE | NO GROUP | Yes | 1 January 18 to 30 June 18 | 58.7% | 58.7% | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORP | No | 1 January 18 to 30 June 18 | 49.4% | 49.4% | ||||
Citibank Europe plc | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 22.4% | 0.0% | 12.0% | 20.6% | ||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 33.3% | 37.9% | 37.5% | |||
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 0.0% | 30.9% | 30.9% | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 1 October 17 to 31 March 18 | 48.1% | 28.6% | 31.6% | 0.1% | 37.4% | 15.4% |
Cofunds Limited | AEGON NV | No | 1 January 18 to 30 June 18 | 11.3% | 10.7% | 10.7% | |||
Collinson Insurance Services Limited | NO GROUP | No | 1 November 17 to 30 April 18 | 15.5% | 15.5% | ||||
Compare The Market Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 20.0% | 8.7% | 8.8% | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 2.0% | 0.7% | 1.5% | |||
Countrywide Assured Plc | CHESNARA PLC | No | 1 January 18 to 30 June 18 | 33.6% | 21.5% | 32.7% | 28.9% | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 40.0% | 0.0% | 8.1% | 20.0% | 9.1% | 37.4% |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 1 January 18 to 30 June 18 | 50.3% | 50.3% | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 76.8% | 40.2% | 27.9% | 25.0% | 53.3% | |
Creation Financial Services Limited | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 41.1% | 67.1% | 51.0% | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 22.7% | 22.7% | ||||
Devitt Insurance Services Ltd | WHTC LTD | No | 1 January 18 to 30 June 18 | 84.3% | 84.3% | ||||
Domestic & General Insurance Plc | NO GROUP | No | 1 October 17 to 31 March 18 | 38.1% | 38.1% | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 56.4% | 56.4% | ||||
Elderbridge Limited | TARGET GROUP LIMITED | No | 1 October 17 to 31 March 18 | 34.6% | 34.6% | ||||
Eldon Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 49.5% | 49.5% | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 2 July 17 to 1 January 18 | 68.6% | 68.6% | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 61.4% | 61.4% | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 1 January 18 to 30 June 18 | 16.4% | 48.3% | 47.7% | |||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 64.2% | 64.2% | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 85.0% | 85.0% | ||||
Express Gifts Ltd | NO GROUP | No | 1 October 17 to 31 March 18 | 11.4% | 11.4% | ||||
F & C Management Limited | BANK OF MONTREAL | No | 1 November 17 to 30 April 18 | 32.3% | 32.3% | ||||
FIL Life Insurance Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 8.0% | 8.0% | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 18.8% | 33.8% | 40.7% | 37.3% | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 43.3% | 35.4% | 41.6% | |||
Financial Administration Services Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 6.5% | 13.9% | 12.7% | |||
Financial Assurance Company Limited | AXA GROUP | No | 1 January 18 to 30 June 18 | 1.5% | 1.5% | ||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 1 January 18 to 30 June 18 | 67.6% | 67.6% | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 1 January 18 to 30 June 18 | 67.3% | 67.3% | ||||
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 0.3% | 0.3% | ||||
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 0.5% | 0.5% | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 76.0% | 76.0% | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 0.0% | 67.3% | 67.3% |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 75.2% | 19.7% | 56.5% | 4.0% | 32.0% | 52.2% |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 21.2% | 43.0% | 42.1% | |||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 61.4% | 69.4% | 69.1% | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 1 January 18 to 30 June 18 | 33.3% | 35.1% | 38.0% | 37.5% | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 62.6% | 62.6% | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 23.4% | 23.4% | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 1 January 18 to 30 June 18 | 25.9% | 25.9% | ||||
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | No | 1 October 17 to 31 March 18 | 72.0% | 72.0% | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 47.7% | 47.7% | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 4 September 17 to 3 March 18 | 0.1% | 0.1% | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 1 October 17 to 31 March 18 | 39.8% | 39.8% | ||||
IGO4 Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 15.3% | 15.3% | ||||
Ikano Bank AB (publ) | NO GROUP | No | 1 January 18 to 30 June 18 | 78.7% | 0.0% | 68.1% | |||
Inspop.com Ltd | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 38.2% | 38.2% | ||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 72.8% | 72.8% | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 1 January 18 to 30 June 18 | 11.2% | 11.2% | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 1 January 18 to 30 June 18 | 42.0% | 42.0% | ||||
Investec Bank PLC | INVESTEC PLC | No | 1 October 17 to 31 March 18 | 72.1% | 0.0% | 0.0% | 0.0% | 45.3% | 67.0% |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE) | No | 1 January 18 to 30 June 18 | 49.1% | 45.3% | 46.9% | |||
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | No | 29 August 17 to 28 Feb 18 | 22.1% | 22.1% | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 1 January 18 to 30 June 18 | 20.6% | 20.6% | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 37.3% | 37.3% | ||||
Landmark Mortgages Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 14.0% | 0.0% | 14.0% | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 62.8% | 61.8% | 24.6% | 11.1% | 55.9% | |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 60.5% | 60.5% | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 1.1% | 7.3% | 4.3% | |||
Legal Insurance Management Ltd | LEGAL INSURANCE MANAGEMENT LIMITED | No | 1 August 17 to 31 January 18 | 40.9% | 40.9% | ||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 22.0% | 64.3% | 39.6% | 54.4% | ||
Liberty Sipp Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0% | 0.0% | ||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 23.7% | 23.7% | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0% | 24.0% | 7.1% | 19.7% | 9.6% | |
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 29.5% | 29.5% | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 54.5% | 0.0% | 54.5% |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 58.0% | 27.0% | 66.6% | 2.6% | 49.9% | 22.6% |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 7.6% | 7.6% | |||
London General Insurance Company Limited | THE WARRANTY GROUP | Yes | 1 January 18 to 30 June 18 | 49.4% | 49.4% | ||||
London and Country Mortgages Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 28.2% | 61.2% | 33.7% | |||
M & G Securities Limited | PRUDENTIAL PLC | No | 1 January 18 to 30 June 18 | 39.2% | 39.2% | ||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 67.3% | 0.0% | 0.7% | 10.3% | ||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 1 December 17 to 31 May 18 | 86.2% | 86.2% | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 1 January 18 to 30 June 18 | 17.8% | 17.8% | ||||
Markerstudy Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 23.2% | 23.2% | ||||
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | No | 1 January 18 to 30 June 18 | 64.2% | 10.0% | 1.7% | 23.9% | ||
Metro Bank PLC | METRO BANK PLC | No | 1 January 18 to 30 June 18 | 70.1% | 44.6% | 69.5% | |||
Motorfile Ltd | EXPERIAN PLC | No | 1 October 17 to 31 March 18 | 47.4% | 47.4% | ||||
NCI Vehicle Rescue Plc | NCI VEHICLE RESCUE PLC | No | 1 October 17 to 31 March 18 | 35.3% | 35.3% | ||||
NRAM Limited | UKAR GROUP | No | 1 October 17 to 31 March 18 | 18.8% | 18.1% | 11.1% | 18.2% | ||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 1 October 17 to 31 March 18 | 22.9% | 22.9% | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 50.6% | 0.0% | 35.5% | 1.1% | 6.5% | 30.0% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 5 October 17 to 4 April 18 | 56.6% | 16.7% | 36.5% | 1.0% | 4.5% | 30.2% |
Northern Bank Limited | DANSKE BANK A/S | No | 1 January 18 to 30 June 18 | 59.3% | 0.0% | 20.0% | 23.2% | 0.0% | 43.2% |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 47.7% | 33.3% | 27.2% | 33.8% | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 57.7% | 57.4% | 57.7% | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 38.4% | 31.0% | 45.1% | 35.9% | ||
One Call Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 69.5% | 69.5% | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 1 January 18 to 30 June 18 | 70.0% | 53.8% | 56.1% | 64.5% | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 0.1% | 0.1% | ||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 1 January 18 to 30 June 18 | 87.9% | 87.9% | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | No | 1 October 17 to 31 March 18 | 50.3% | 45.1% | 12.4% | 26.9% | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 1 January 18 to 30 June 18 | 8.5% | 85.0% | 56.6% | |||
Pepper (UK) Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 31.7% | 31.7% | ||||
Personal Assurance Services Ltd | PERSONAL GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 83.8% | 83.8% | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 46.8% | 0.0% | 41.5% | 18.6% | 39.0% | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 52.3% | 0.0% | 51.1% | 25.9% | 47.0% | |
Pinnacle Insurance Plc | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 23.2% | 23.2% | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 63.7% | 48.4% | 35.3% | 20.0% | 49.6% | |
Qmetric Group Limited | R&H TRUST CO LTD | No | 1 October 17 to 31 March 18 | 67.7% | 67.7% | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 29 August 17 to 28 Feb 18 | 74.0% | 38.2% | 73.5% | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 1 January 18 to 30 June 18 | 33.6% | 33.6% | ||||
ReAssure Limited | SWISS RE AG | No | 1 January 18 to 30 June 18 | 27.2% | 0.0% | 13.1% | 16.3% | 20.4% | |
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 2 July 17 to 1 January 18 | 10.8% | 10.8% | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 52.5% | 52.5% | ||||
SGS Business Process Services (UK) Limited | SLATER & GORDON LTD | No | 1 January 18 to 30 June 18 | 86.8% | 86.8% | ||||
SSE Home Services Limited | SSE PLC | No | 1 October 17 to 31 March 18 | 45.6% | 45.6% | ||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 65.5% | 65.5% | ||||
Saga Services Limited | SAGA PLC | No | 1 August 17 to 31 January 18 | 53.8% | 53.8% | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 68.6% | 100.0% | 20.3% | 64.6% | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 6.9% | 1.8% | 1.8% | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 63.6% | 63.6% | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 73.4% | 36.1% | 45.4% | 0.6% | 2.4% | 58.2% |
Scottish Equitable Plc | AEGON NV | No | 1 January 18 to 30 June 18 | 25.7% | 25.2% | 21.5% | 25.5% | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0% | 12.5% | 0.0% | 13.8% | 14.5% | 13.9% |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 60.3% | 0.0% | 62.4% | 67.7% | 62.2% |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | 1 January 18 to 30 June 18 | 41.3% | 71.5% | 11.1% | 43.6% | ||
Sesame Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.9% | 1.7% | 5.6% | 2.4% | 3.4% |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 5.5% | 5.5% | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 26.7% | 26.7% | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 49.3% | 0.0% | 33.5% | 1.0% | 18.4% | 31.2% |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 1 January 18 to 30 June 18 | 30.3% | 30.3% | ||||
Southern Pacific Mortgage Limited | NO GROUP | No | 1 December 17 to 31 May 18 | 27.1% | 27.1% | ||||
SquareTrade Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 84.8% | 84.8% | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 9.0% | 0.0% | 9.0% |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0% | 10.9% | 0.0% | 0.0% | 8.1% | 10.0% |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.7% | 0.0% | 0.0% | 0.4% | 0.4% |
Standard Life Assurance Limited | STANDARD LIFE ABERDEEN PLC | No | 1 January 18 to 30 June 18 | 47.9% | 18.8% | 54.1% | 35.0% | 46.5% | |
State Bank of India | NO GROUP | No | 1 October 17 to 31 March 18 | 62.1% | 0.0% | 61.7% | |||
Sterling ISA Managers Limited | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 28.9% | 40.1% | 33.7% | |||
Stonebridge International Insurance Ltd | AEGON NV | No | 1 January 18 to 30 June 18 | 63.5% | 63.5% | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | No | 1 January 18 to 30 June 18 | 22.5% | 17.5% | 33.3% | 23.5% | ||
Sunlife Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 50.0% | 56.4% | 0.0% | 56.3% | ||
Supercover Insurance Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 90.3% | 90.3% | ||||
Swinton Group Ltd | SWINTON GROUP LTD | No | 1 January 18 to 30 June 18 | 49.1% | 0.0% | 49.1% | |||
TSB Bank plc | TSB BANKING GROUP | No | 1 January 18 to 30 June 18 | 77.8% | 67.1% | 85.1% | 77.3% | ||
Telefonica Insurance S.A. | TELEFONICA SA | No | 1 January 18 to 30 June 18 | 62.5% | 62.5% | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 29 August 17 to 28 Feb 18 | 56.1% | 24.6% | 44.4% | 47.7% | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 57.2% | 57.2% | ||||
Benenden Healthcare Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 62.9% | 62.9% | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 1 November 17 to 30 April 18 | 64.6% | 64.6% | ||||
Co-operative Bank Plc, The | NO GROUP | No | 1 January 18 to 30 June 18 | 56.4% | 0.0% | 27.9% | 0.5% | 27.8% | 32.3% |
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 62.6% | 0.0% | 0.0% | 62.6% |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 17.9% | 17.9% | ||||
National Farmers' Union Mutual Insurance Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 12.5% | 27.3% | 20.8% | 27.0% | ||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 1 January 18 to 30 June 18 | 48.0% | 26.3% | 37.0% | 49.8% | 47.7% | |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 46.5% | 0.0% | 27.8% | 1.3% | 3.8% | 19.9% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 1 January 18 to 30 June 18 | 57.4% | 68.8% | 48.6% | 60.4% | ||
Share Centre Limited, The | SHARE PLC | No | 1 January 18 to 30 June 18 | 54.2% | 66.7% | 66.0% | |||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 1 January 18 to 30 June 18 | 9.2% | 9.2% | ||||
Towergate Underwriting Group Limited | MADISON DEARBORN PARTNERS LLC | No | 1 January 18 to 30 June 18 | 44.2% | 44.2% | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 1 October 17 to 31 March 18 | 71.5% | 71.5% | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 63.9% | 63.9% | ||||
UK General Insurance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 4.9% | 4.9% | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 52.2% | 18.4% | 3.2% | 0.0% | 33.5% | |
Ultimate Insurance Solutions Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 64.5% | 64.5% | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 1 October 17 to 31 March 18 | 19.3% | 19.3% | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 1 January 18 to 30 June 18 | 26.1% | 26.1% | ||||
Virgin Money Unit Trust Managers Ltd | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 46.6% | |||||
Virgin Money plc | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 82.9% | 63.2% | 0.0% | 80.5% | ||
Vitality Corporate Services Limited | DISCOVERY LTD | Yes | 1 January 18 to 30 June 18 | 39.6% | 39.6% | ||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | No | 1 January 18 to 30 June 18 | 11.6% | 11.6% | ||||
Welcome Financial Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 2.4% | 4.7% | 0.2% | 0.4% | ||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 70.4% | 52.3% | 3.1% | 0.0% | 20.7% | |
Xbridge Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 29.3% | 29.3% | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 81.8% | 0.0% | 57.6% | 36.4% | 20.8% | 52.6% |
Zenith Insurance Management UK Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 17.8% | 17.8% | ||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 21.2% | 0.0% | 25.0% | 27.8% | 24.0% | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 45.1% | 45.1% | ||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 1 January 18 to 30 June 18 | 31.9% | 31.9% | ||||
Ald Automotive Limited | No | 1 January 18 to 30 June 18 | 70.3% | 70.3% | |||||
Alphabet (GB) Ltd | BMW AG | No | 1 January 18 to 30 June 18 | 100.0% | 100.0% | ||||
Creation Consumer Finance Ltd | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 62.1% | 62.1% | ||||
FCE Bank Plc | FORD MOTOR CO | No | 1 January 18 to 30 June 18 | 19.1% | 9.1% | 9.8% | |||
LeasePlan UK Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | ||||
RCI Financial Services Limited | RENAULT | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | ||||
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | No | 1 January 18 to 30 June 18 | 43.8% | 4.5% | 25.0% | 26.3% | ||
Temple Finance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 35.1% | 35.1% |
Complaints data - Closed after 3 days but within 8 weeks
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | No | 1 January 18 to 30 June 18 | 61.5% | 83.8% | 100.0% | 100.0% | 87.8% | |
AIG Europe Limited | Yes | 1 December 17 to 31 May 18 | 69.5% | 69.5% | |||||
AWP Assistance UK Ltd | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 35.4% | 35.4% | ||||
AXA Insurance UK Plc | AXA SA | No | 1 January 18 to 30 June 18 | 48.9% | 48.9% | ||||
AXA PPP Healthcare Limited | AXA SA | No | 1 January 18 to 30 June 18 | 20.0% | 20.0% | ||||
Abbey Life Assurance Company Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 47.8% | 61.2% | 55.1% | 52.5% | ||
Accord Mortgages Limited | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 17.4% | 0.0% | 40.6% | 6.7% | 0.0% | 33.3% |
Acenden Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 49.3% | 49.3% | ||||
Acm Ulr Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 90.6% | 90.6% | ||||
Acromas Insurance Company Limited | NO GROUP | No | 1 August 17 to 31 January 18 | 61.2% | 61.2% | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 1 September 17 to 28 Feb 18 | 7.7% | 7.7% | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 42.1% | 42.1% | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 22.5% | 22.5% | ||||
Aioi Nissay Dowa Insurance Company of Europe Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 58.2% | 58.2% | ||||
Al Rayan Bank PLC | NO GROUP | No | 1 January 18 to 30 June 18 | 61.1% | 74.7% | 65.0% | |||
Aldermore Bank Plc | RMB HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 21.2% | 60.2% | 34.7% | |||
Alliance Trust Savings Limited | ALLIANCE TRUST PLC | No | 1 January 18 to 30 June 18 | 72.6% | 77.7% | 76.6% | |||
Allianz Insurance Plc | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 57.5% | 57.5% | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 1 January 18 to 30 June 18 | 47.8% | 33.2% | 39.4% | |||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 1 January 18 to 30 June 18 | 64.4% | 64.4% | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 92.7% | 92.7% | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 1 January 18 to 30 June 18 | 26.8% | 26.8% | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Yes | 1 January 18 to 30 June 18 | 21.1% | 21.1% | ||||
Assurant General Insurance Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 23.4% | 23.4% | ||||
Asurion Europe Limited | ASURION LLC | No | 1 January 18 to 30 June 18 | 58.6% | 58.6% | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 1 August 17 to 31 January 18 | 54.8% | 54.8% | ||||
Autonet Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 54.5% | 54.5% | ||||
Aviva Insurance Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 53.9% | 53.9% | ||||
Aviva Life Services UK Limited | AVIVA PLC | Yes | 1 January 18 to 30 June 18 | 65.2% | 64.0% | 59.9% | 61.5% | 63.1% | |
Aviva UK Digital Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 30.7% | 30.7% | ||||
B & C E Financial Services Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 47.0% | 47.0% | ||||
BISL Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 52.8% | 52.8% | ||||
BMW Financial Services(GB) Limited | BMW AG | No | 1 January 18 to 30 June 18 | 16.0% | 16.0% | ||||
BUPA Insurance Services Limited | BUPA | Yes | 1 January 18 to 30 June 18 | 24.5% | 24.5% | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND | Yes | 1 January 18 to 30 June 18 | 54.2% | 75.1% | 63.9% | 41.4% | 57.6% | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 25.2% | 39.1% | 23.5% | 84.2% | 48.5% | 62.5% |
Barclays Bank Plc | BARCLAYS PLC | Yes | 1 January 18 to 30 June 18 | 11.8% | 44.3% | 26.3% | 29.1% | 43.3% | 20.8% |
Barclays Bank UK PLC | BARCLAYS PLC | No | 1 January 18 to 30 June 18 | 26.7% | 42.7% | 52.9% | 78.0% | 34.5% | 49.7% |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 66.7% | 94.0% | 93.3% | |||
Blemain Finance Limited | BLEMAIN FINANCE LIMITED | No | 1 January 18 to 30 June 18 | 62.4% | 31.2% | 53.2% | |||
Bradford & Bingley Plc | UKAR GROUP | Yes | 1 October 17 to 31 March 18 | 0.0% | 22.2% | 79.5% | 66.9% | 50.0% | 69.4% |
Brightside Insurance Services Limited | BRIGHTSIDE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 56.6% | 56.6% | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 1 January 18 to 30 June 18 | 20.3% | 20.3% | ||||
CFC Underwriting Ltd | CFC GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0.0% | 0.0% | 60.1% | 60.1% | ||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 27.6% | 27.6% | ||||
Call Assist Ltd | CALL ASSIST HOLDINGS LIMITED | No | 1 November 17 to 30 April 18 | 64.3% | 64.3% | ||||
Canada Life Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 39.6% | 47.5% | 45.1% | 42.8% | ||
Canada Square Operations Limited | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 79.8% | 87.5% | 86.5% | 86.5% | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORP | No | 1 January 18 to 30 June 18 | 63.3% | 62.3% | 62.4% | |||
Car Care Plan Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 8.9% | 8.9% | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 1 January 18 to 30 June 18 | 42.4% | 42.4% | ||||
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 37.8% | 37.8% | ||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 1 January 18 to 30 June 18 | 77.4% | 52.2% | 55.7% | |||
Cheltenham & Gloucester Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 62.4% | 62.4% | ||||
Chubb European Group SE | NO GROUP | Yes | 1 January 18 to 30 June 18 | 41.1% | 41.1% | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORP | No | 1 January 18 to 30 June 18 | 50.2% | 50.2% | ||||
Citibank Europe plc | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 77.6% | 97.1% | 84.0% | 79.0% | ||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 59.3% | 54.2% | 54.6% | |||
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 100.0% | 60.8% | 60.8% | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 1 October 17 to 31 March 18 | 49.5% | 71.4% | 61.3% | 98.9% | 57.8% | 83.1% |
Cofunds Limited | AEGON NV | No | 1 January 18 to 30 June 18 | 88.7% | 89.3% | 89.3% | |||
Collinson Insurance Services Limited | NO GROUP | No | 1 November 17 to 30 April 18 | 30.4% | 30.4% | ||||
Compare The Market Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 80.0% | 85.2% | 85.2% | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 95.4% | 99.3% | 96.8% | |||
Countrywide Assured Plc | CHESNARA PLC | No | 1 January 18 to 30 June 18 | 57.8% | 74.7% | 66.9% | 67.1% | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 59.5% | 60.0% | 74.2% | 70.0% | 71.2% | 60.5% |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 1 January 18 to 30 June 18 | 49.3% | 49.3% | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 23.2% | 59.7% | 71.8% | 75.0% | 46.6% | |
Creation Financial Services Limited | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 24.8% | 8.7% | 18.7% | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 69.7% | 69.7% | ||||
Devitt Insurance Services Ltd | WHTC LTD | No | 1 January 18 to 30 June 18 | 15.7% | 15.7% | ||||
Domestic & General Insurance Plc | NO GROUP | No | 1 October 17 to 31 March 18 | 61.8% | 61.8% | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 38.8% | 38.8% | ||||
Elderbridge Limited | TARGET GROUP LIMITED | No | 1 October 17 to 31 March 18 | 65.0% | 65.0% | ||||
Eldon Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 46.8% | 46.8% | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 2 July 17 to 1 January 18 | 31.2% | 31.2% | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 37.2% | 37.2% | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 1 January 18 to 30 June 18 | 76.4% | 50.4% | 50.9% | |||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 35.5% | 35.5% | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 14.9% | 14.9% | ||||
Express Gifts Ltd | NO GROUP | No | 1 October 17 to 31 March 18 | 73.0% | 73.0% | ||||
F & C Management Limited | BANK OF MONTREAL | No | 1 November 17 to 30 April 18 | 67.7% | 67.7% | ||||
FIL Life Insurance Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 74.1% | 74.1% | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 81.3% | 66.3% | 59.0% | 62.5% | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 56.6% | 64.6% | 58.3% | |||
Financial Administration Services Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 73.0% | 60.0% | 62.1% | |||
Financial Assurance Company Limited | AXA GROUP | No | 1 January 18 to 30 June 18 | 91.9% | 91.9% | ||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 1 January 18 to 30 June 18 | 32.3% | 32.3% | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 1 January 18 to 30 June 18 | 32.7% | 32.7% | ||||
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 93.7% | 93.7% | ||||
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 94.6% | 94.6% | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 21.8% | 21.8% | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 0.0% | 31.5% | 31.5% |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 22.9% | 48.5% | 38.1% | 93.0% | 60.5% | 45.5% |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 66.7% | 47.9% | 48.6% | |||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 38.6% | 29.9% | 30.2% | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 1 January 18 to 30 June 18 | 56.4% | 56.1% | 58.0% | 57.8% | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 36.8% | 36.8% | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 62.8% | 62.8% | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 1 January 18 to 30 June 18 | 72.9% | 72.9% | ||||
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | No | 1 October 17 to 31 March 18 | 27.3% | 27.3% | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 51.4% | 51.4% | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 4 September 17 to 3 March 18 | 83.3% | 83.3% | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 1 October 17 to 31 March 18 | 58.6% | 58.6% | ||||
IGO4 Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 82.8% | 82.8% | ||||
Ikano Bank AB (publ) | NO GROUP | No | 1 January 18 to 30 June 18 | 21.2% | 100.0% | 31.8% | |||
Inspop.com Ltd | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 58.7% | 58.7% | ||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 26.8% | 26.8% | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 1 January 18 to 30 June 18 | 76.9% | 76.9% | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 1 January 18 to 30 June 18 | 54.7% | 54.7% | ||||
Investec Bank PLC | INVESTEC PLC | No | 1 October 17 to 31 March 18 | 27.9% | 0.0% | 100.0% | 0.0% | 54.7% | 33.0% |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE) | No | 1 January 18 to 30 June 18 | 48.5% | 53.8% | 51.6% | |||
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | No | 29 August 17 to 28 Feb 18 | 61.4% | 61.4% | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 1 January 18 to 30 June 18 | 79.4% | 79.4% | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 61.2% | 61.2% | ||||
Landmark Mortgages Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 85.0% | 0.0% | 85.0% | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 37.0% | 37.9% | 74.9% | 55.6% | 43.7% | |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 38.5% | 38.5% | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 98.5% | 92.3% | 95.3% | |||
Legal Insurance Management Ltd | LEGAL INSURANCE MANAGEMENT LIMITED | No | 1 August 17 to 31 January 18 | 57.4% | 57.4% | ||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 77.4% | 35.3% | 60.4% | 45.2% | ||
Liberty Sipp Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 100.0% | 100.0% | ||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 73.2% | 73.2% | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 100.0% | 53.5% | 79.3% | 59.9% | 75.5% | |
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 63.2% | 63.2% | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 33.7% | 0.0% | 33.7% |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 39.2% | 68.8% | 26.7% | 78.2% | 46.5% | 64.0% |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 100.0% | 91.3% | 91.3% | |||
London General Insurance Company Limited | THE WARRANTY GROUP | Yes | 1 January 18 to 30 June 18 | 50.1% | 50.1% | ||||
London and Country Mortgages Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 71.8% | 38.8% | 66.3% | |||
M & G Securities Limited | PRUDENTIAL PLC | No | 1 January 18 to 30 June 18 | 59.4% | 59.4% | ||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 32.3% | 0.0% | 95.3% | 86.2% | ||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 1 December 17 to 31 May 18 | 13.4% | 13.4% | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 1 January 18 to 30 June 18 | 78.7% | 78.7% | ||||
Markerstudy Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 73.6% | 73.6% | ||||
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | No | 1 January 18 to 30 June 18 | 33.5% | 80.0% | 97.9% | 75.1% | ||
Metro Bank PLC | METRO BANK PLC | No | 1 January 18 to 30 June 18 | 29.9% | 55.4% | 30.5% | |||
Motorfile Ltd | EXPERIAN PLC | No | 1 October 17 to 31 March 18 | 52.6% | 52.6% | ||||
NCI Vehicle Rescue Plc | NCI VEHICLE RESCUE PLC | No | 1 October 17 to 31 March 18 | 60.8% | 60.8% | ||||
NRAM Limited | UKAR GROUP | No | 1 October 17 to 31 March 18 | 79.9% | 79.8% | 68.3% | 79.8% | ||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 1 October 17 to 31 March 18 | 76.1% | 76.1% | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 41.5% | 37.9% | 54.2% | 81.3% | 48.0% | 58.0% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 5 October 17 to 4 April 18 | 42.7% | 83.3% | 61.9% | 92.4% | 86.8% | 66.3% |
Northern Bank Limited | DANSKE BANK A/S | No | 1 January 18 to 30 June 18 | 40.7% | 100.0% | 80.0% | 76.8% | 100.0% | 56.8% |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 52.3% | 66.7% | 65.3% | 61.6% | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 41.4% | 39.3% | 41.2% | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 59.5% | 67.5% | 53.4% | 62.4% | ||
One Call Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 30.5% | 30.5% | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 1 January 18 to 30 June 18 | 30.0% | 45.9% | 43.1% | 35.4% | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 75.6% | 75.6% | ||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 1 January 18 to 30 June 18 | 8.9% | 8.9% | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | No | 1 October 17 to 31 March 18 | 49.7% | 49.6% | 75.5% | 64.3% | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 1 January 18 to 30 June 18 | 91.5% | 15.0% | 43.4% | |||
Pepper (UK) Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 68.1% | 68.1% | ||||
Personal Assurance Services Ltd | PERSONAL GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 16.2% | 16.2% | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 30.6% | 60.0% | 35.0% | 62.2% | 39.0% | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 36.0% | 66.7% | 42.1% | 63.7% | 43.8% | |
Pinnacle Insurance Plc | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 75.1% | 75.1% | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 36.0% | 50.7% | 63.3% | 80.0% | 49.6% | |
Qmetric Group Limited | R&H TRUST CO LTD | No | 1 October 17 to 31 March 18 | 32.0% | 32.0% | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 29 August 17 to 28 Feb 18 | 15.8% | 45.6% | 16.2% | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 1 January 18 to 30 June 18 | 63.0% | 63.0% | ||||
ReAssure Limited | SWISS RE AG | No | 1 January 18 to 30 June 18 | 70.5% | 50.0% | 84.6% | 78.9% | 76.8% | |
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 2 July 17 to 1 January 18 | 58.5% | 58.5% | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 45.5% | 45.5% | ||||
SGS Business Process Services (UK) Limited | SLATER & GORDON LTD | No | 1 January 18 to 30 June 18 | 10.3% | 10.3% | ||||
SSE Home Services Limited | SSE PLC | No | 1 October 17 to 31 March 18 | 53.8% | 53.8% | ||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 33.5% | 33.5% | ||||
Saga Services Limited | SAGA PLC | No | 1 August 17 to 31 January 18 | 46.0% | 46.0% | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 30.5% | 0.0% | 47.1% | 31.9% | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 83.3% | 87.5% | 87.5% | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 35.5% | 35.5% | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 26.4% | 41.7% | 52.9% | 88.7% | 88.3% | 39.6% |
Scottish Equitable Plc | AEGON NV | No | 1 January 18 to 30 June 18 | 72.3% | 71.7% | 78.5% | 72.4% | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0% | 87.5% | 0.0% | 85.3% | 85.5% | 85.8% |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 37.1% | 0.0% | 33.6% | 30.5% | 35.1% |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | 1 January 18 to 30 June 18 | 57.6% | 27.8% | 84.8% | 55.0% | ||
Sesame Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0% | 53.1% | 84.5% | 87.6% | 79.5% | 78.4% |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 53.1% | 53.1% | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 72.6% | 72.6% | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 49.9% | 89.5% | 61.8% | 98.5% | 80.1% | 67.6% |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 1 January 18 to 30 June 18 | 65.8% | 65.8% | ||||
Southern Pacific Mortgage Limited | NO GROUP | No | 1 December 17 to 31 May 18 | 70.3% | 70.3% | ||||
SquareTrade Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 15.2% | 15.2% | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 53.3% | 0.0% | 53.3% |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0% | 85.0% | 0.0% | 93.8% | 89.2% | 86.1% |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0% | 79.9% | 83.8% | 83.7% | 86.8% | 83.3% |
Standard Life Assurance Limited | STANDARD LIFE ABERDEEN PLC | No | 1 January 18 to 30 June 18 | 49.6% | 81.3% | 44.1% | 57.1% | 50.4% | |
State Bank of India | NO GROUP | No | 1 October 17 to 31 March 18 | 37.7% | 0.0% | 37.5% | |||
Sterling ISA Managers Limited | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 67.5% | 58.7% | 63.8% | |||
Stonebridge International Insurance Ltd | AEGON NV | No | 1 January 18 to 30 June 18 | 35.7% | 35.7% | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | No | 1 January 18 to 30 June 18 | 76.3% | 80.4% | 65.7% | 75.0% | ||
Sunlife Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 50.0% | 43.6% | 100.0% | 43.7% | ||
Supercover Insurance Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 9.5% | 9.5% | ||||
Swinton Group Ltd | SWINTON GROUP LTD | No | 1 January 18 to 30 June 18 | 44.3% | 33.3% | 44.3% | |||
TSB Bank plc | TSB BANKING GROUP | No | 1 January 18 to 30 June 18 | 19.6% | 30.5% | 13.5% | 20.1% | ||
Telefonica Insurance S.A. | TELEFONICA SA | No | 1 January 18 to 30 June 18 | 37.5% | 37.5% | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 29 August 17 to 28 Feb 18 | 43.7% | 75.4% | 55.5% | 52.3% | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 40.8% | 40.8% | ||||
Benenden Healthcare Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 37.1% | 37.1% | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 1 November 17 to 30 April 18 | 35.4% | 35.4% | ||||
Co-operative Bank Plc, The | NO GROUP | No | 1 January 18 to 30 June 18 | 43.2% | 33.3% | 72.0% | 99.3% | 54.4% | 67.3% |
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 24.2% | 0.0% | 0.0% | 24.2% |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 80.1% | 80.1% | ||||
National Farmers' Union Mutual Insurance Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 82.8% | 58.7% | 79.2% | 59.4% | ||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 1 January 18 to 30 June 18 | 49.0% | 73.7% | 58.5% | 49.2% | 49.8% | |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 43.1% | 72.7% | 60.9% | 71.4% | 49.0% | 59.8% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 1 January 18 to 30 June 18 | 38.4% | 28.9% | 49.0% | 36.4% | ||
Share Centre Limited, The | SHARE PLC | No | 1 January 18 to 30 June 18 | 43.8% | 32.5% | 33.1% | |||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 1 January 18 to 30 June 18 | 89.9% | 89.9% | ||||
Towergate Underwriting Group Limited | MADISON DEARBORN PARTNERS LLC | No | 1 January 18 to 30 June 18 | 38.6% | 38.6% | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 1 October 17 to 31 March 18 | 28.4% | 28.4% | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 33.9% | 33.9% | ||||
UK General Insurance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 91.2% | 91.2% | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 42.0% | 73.9% | 75.3% | 50.0% | 55.2% | |
Ultimate Insurance Solutions Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 35.5% | 35.5% | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 1 October 17 to 31 March 18 | 43.5% | 43.5% | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 1 January 18 to 30 June 18 | 73.9% | 73.9% | ||||
Virgin Money Unit Trust Managers Ltd | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 50.9% | |||||
Virgin Money plc | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 16.8% | 36.2% | 100.0% | 19.2% | ||
Vitality Corporate Services Limited | DISCOVERY LTD | Yes | 1 January 18 to 30 June 18 | 54.8% | 54.8% | ||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | No | 1 January 18 to 30 June 18 | 77.0% | 77.0% | ||||
Welcome Financial Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 95.9% | 94.2% | 99.7% | 99.4% | ||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 29.2% | 47.7% | 96.5% | 100.0% | 79.0% | |
Xbridge Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 70.1% | 70.1% | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 17.8% | 0.0% | 41.4% | 59.2% | 65.1% | 44.5% |
Zenith Insurance Management UK Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 78.1% | 78.1% | ||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 77.8% | 85.7% | 74.3% | 71.6% | 75.1% | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 51.1% | 51.1% | ||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 1 January 18 to 30 June 18 | 63.6% | 63.6% | ||||
Ald Automotive Limited | No | 1 January 18 to 30 June 18 | 27.0% | 27.0% | |||||
Alphabet (GB) Ltd | BMW AG | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | ||||
Creation Consumer Finance Ltd | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 15.3% | 15.3% | ||||
FCE Bank Plc | FORD MOTOR CO | No | 1 January 18 to 30 June 18 | 80.9% | 44.7% | 47.1% | |||
LeasePlan UK Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 100.0% | 100.0% | ||||
RCI Financial Services Limited | RENAULT | No | 1 January 18 to 30 June 18 | 85.7% | 85.7% | ||||
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | No | 1 January 18 to 30 June 18 | 50.0% | 29.0% | 41.7% | 40.8% | ||
Temple Finance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 64.0% | 64.0% |
Complaints data - Upheld
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | No | 1 January 18 to 30 June 18 | 43.9% | 37.8% | 44.9% | 0.0% | 44.5% | |
AIG Europe Limited | Yes | 1 December 17 to 31 May 18 | 43.7% | 43.7% | |||||
AWP Assistance UK Ltd | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 77.4% | 77.4% | ||||
AXA Insurance UK Plc | AXA SA | No | 1 January 18 to 30 June 18 | 65.8% | 65.8% | ||||
AXA PPP Healthcare Limited | AXA SA | No | 1 January 18 to 30 June 18 | 45.4% | 45.4% | ||||
Abbey Life Assurance Company Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 47.5% | 41.9% | 42.6% | 45.2% | ||
Accord Mortgages Limited | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 87.0% | 0.0% | 71.8% | 0.4% | 0.0% | 57.8% |
Acenden Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 64.3% | 64.3% | ||||
Acm Ulr Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 30.1% | 30.1% | ||||
Acromas Insurance Company Limited | NO GROUP | No | 1 August 17 to 31 January 18 | 52.5% | 52.5% | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 1 September 17 to 28 Feb 18 | 34.1% | 34.1% | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 41.5% | 41.5% | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 42.5% | 42.5% | ||||
Aioi Nissay Dowa Insurance Company of Europe Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 38.0% | 38.0% | ||||
Al Rayan Bank PLC | NO GROUP | No | 1 January 18 to 30 June 18 | 35.8% | 30.2% | 34.2% | |||
Aldermore Bank Plc | RMB HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 26.9% | 34.5% | 29.5% | |||
Alliance Trust Savings Limited | ALLIANCE TRUST PLC | No | 1 January 18 to 30 June 18 | 74.9% | 65.5% | 67.5% | |||
Allianz Insurance Plc | ALLIANZ SE | No | 1 January 18 to 30 June 18 | 51.2% | 51.2% | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 1 January 18 to 30 June 18 | 43.1% | 61.4% | 53.6% | |||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 1 January 18 to 30 June 18 | 38.4% | 38.4% | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 23.8% | 23.8% | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 1 January 18 to 30 June 18 | 2.7% | 2.7% | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Yes | 1 January 18 to 30 June 18 | 51.5% | 51.5% | ||||
Assurant General Insurance Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 59.7% | 59.7% | ||||
Asurion Europe Limited | ASURION LLC | No | 1 January 18 to 30 June 18 | 50.1% | 50.1% | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 1 August 17 to 31 January 18 | 61.4% | 61.4% | ||||
Autonet Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 36.1% | 36.1% | ||||
Aviva Insurance Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 78.0% | 78.0% | ||||
Aviva Life Services UK Limited | AVIVA PLC | Yes | 1 January 18 to 30 June 18 | 83.7% | 35.6% | 47.7% | 70.1% | 71.3% | |
Aviva UK Digital Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 42.5% | 42.5% | ||||
B & C E Financial Services Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 54.0% | 54.0% | ||||
BISL Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 46.3% | 46.3% | ||||
BMW Financial Services(GB) Limited | BMW AG | No | 1 January 18 to 30 June 18 | 21.0% | 21.0% | ||||
BUPA Insurance Services Limited | BUPA | Yes | 1 January 18 to 30 June 18 | 58.1% | 58.1% | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND | Yes | 1 January 18 to 30 June 18 | 46.5% | 25.9% | 29.2% | 3.4% | 41.2% | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 56.7% | 39.1% | 62.2% | 62.0% | 36.1% | 60.4% |
Barclays Bank Plc | BARCLAYS PLC | Yes | 1 January 18 to 30 June 18 | 56.9% | 79.7% | 57.9% | 72.2% | 72.3% | 61.3% |
Barclays Bank UK PLC | BARCLAYS PLC | No | 1 January 18 to 30 June 18 | 45.8% | 40.8% | 73.3% | 89.0% | 55.1% | 65.3% |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 24.3% | 73.9% | 72.6% | |||
Blemain Finance Limited | BLEMAIN FINANCE LIMITED | No | 1 January 18 to 30 June 18 | 46.2% | 66.3% | 52.2% | |||
Bradford & Bingley Plc | UKAR GROUP | Yes | 1 October 17 to 31 March 18 | 100.0% | 11.1% | 32.9% | 25.1% | 20.3% | 26.8% |
Brightside Insurance Services Limited | BRIGHTSIDE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 84.5% | 84.5% | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 1 January 18 to 30 June 18 | 95.5% | 95.5% | ||||
CFC Underwriting Ltd | CFC GROUP LIMITED | No | 1 October 17 to 31 March 18 | 0.0% | 0.0% | 49.7% | 49.7% | ||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 1 January 18 to 30 June 18 | 58.1% | 58.1% | ||||
Call Assist Ltd | CALL ASSIST HOLDINGS LIMITED | No | 1 November 17 to 30 April 18 | 40.7% | 40.7% | ||||
Canada Life Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 25.5% | 32.3% | 38.2% | 29.4% | ||
Canada Square Operations Limited | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 19.1% | 54.2% | 60.2% | 60.1% | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORP | No | 1 January 18 to 30 June 18 | 24.6% | 76.3% | 72.9% | |||
Car Care Plan Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 46.1% | 46.1% | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 1 January 18 to 30 June 18 | 19.7% | 19.7% | ||||
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 52.9% | 52.9% | ||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 1 January 18 to 30 June 18 | 37.2% | 40.0% | 39.6% | |||
Cheltenham & Gloucester Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 44.1% | 44.1% | ||||
Chubb European Group SE | NO GROUP | Yes | 1 January 18 to 30 June 18 | 55.4% | 55.4% | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORP | No | 1 January 18 to 30 June 18 | 31.2% | 31.2% | ||||
Citibank Europe plc | CITIGROUP INC | No | 1 January 18 to 30 June 18 | 27.5% | 0.0% | 40.0% | 26.5% | ||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 59.3% | 8.0% | 11.8% | |||
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | No | 1 August 17 to 31 January 18 | 0.0% | 36.1% | 36.1% | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 1 October 17 to 31 March 18 | 65.6% | 0.0% | 72.7% | 58.1% | 40.1% | 60.6% |
Cofunds Limited | AEGON NV | No | 1 January 18 to 30 June 18 | 69.8% | 62.8% | 63.1% | |||
Collinson Insurance Services Limited | NO GROUP | No | 1 November 17 to 30 April 18 | 42.7% | 42.7% | ||||
Compare The Market Limited | BGL GROUP | No | 1 January 18 to 30 June 18 | 0.0% | 10.4% | 10.3% | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 60.7% | 20.4% | 45.8% | |||
Countrywide Assured Plc | CHESNARA PLC | No | 1 January 18 to 30 June 18 | 38.9% | 15.3% | 17.1% | 22.8% | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 47.7% | 40.0% | 43.5% | 46.7% | 51.5% | 47.6% |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 1 January 18 to 30 June 18 | 54.6% | 54.6% | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 61.5% | 72.7% | 37.5% | 50.0% | 52.8% | |
Creation Financial Services Limited | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 25.1% | 8.2% | 18.7% | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 54.5% | 54.5% | ||||
Devitt Insurance Services Ltd | WHTC LTD | No | 1 January 18 to 30 June 18 | 33.9% | 33.9% | ||||
Domestic & General Insurance Plc | NO GROUP | No | 1 October 17 to 31 March 18 | 69.7% | 69.7% | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 47.5% | 47.5% | ||||
Elderbridge Limited | TARGET GROUP LIMITED | No | 1 October 17 to 31 March 18 | 48.2% | 48.2% | ||||
Eldon Insurance Services Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 42.9% | 42.9% | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 2 July 17 to 1 January 18 | 49.1% | 49.1% | ||||
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 49.8% | 49.8% | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 1 January 18 to 30 June 18 | 41.8% | 18.0% | 18.4% | |||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 39.7% | 39.7% | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 40.7% | 40.7% | ||||
Express Gifts Ltd | NO GROUP | No | 1 October 17 to 31 March 18 | 11.8% | 11.8% | ||||
F & C Management Limited | BANK OF MONTREAL | No | 1 November 17 to 30 April 18 | 53.2% | 53.2% | ||||
FIL Life Insurance Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 47.2% | 47.2% | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 56.3% | 21.3% | 42.5% | 34.2% | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 28.6% | 36.8% | 30.3% | |||
Financial Administration Services Limited | FIDELITY INTERNATIONAL LIMITED | No | 1 January 18 to 30 June 18 | 57.7% | 54.6% | 55.1% | |||
Financial Assurance Company Limited | AXA GROUP | No | 1 January 18 to 30 June 18 | 42.2% | 42.2% | ||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 1 January 18 to 30 June 18 | 58.8% | 58.8% | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 1 January 18 to 30 June 18 | 25.0% | 25.0% | ||||
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 17.9% | 17.9% | ||||
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | No | 29 August 17 to 28 Feb 18 | 16.0% | 16.0% | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 57.9% | 57.9% | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 0.0% | 83.9% | 83.9% |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 53.7% | 21.2% | 68.0% | 59.5% | 53.3% | 56.0% |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 69.7% | 71.9% | 71.8% | |||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 40.4% | 35.2% | 35.4% | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 1 January 18 to 30 June 18 | 48.7% | 54.2% | 50.8% | 51.2% | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 70.3% | 70.3% | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 57.3% | 57.3% | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 1 January 18 to 30 June 18 | 44.6% | 44.6% | ||||
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | No | 1 October 17 to 31 March 18 | 15.8% | 15.8% | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 40.1% | 40.1% | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 4 September 17 to 3 March 18 | 78.0% | 78.0% | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 1 October 17 to 31 March 18 | 36.7% | 36.7% | ||||
IGO4 Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 45.5% | 45.5% | ||||
Ikano Bank AB (publ) | NO GROUP | No | 1 January 18 to 30 June 18 | 38.3% | 21.1% | 36.0% | |||
Inspop.com Ltd | ADMIRAL GROUP PLC | No | 1 January 18 to 30 June 18 | 3.5% | 3.5% | ||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 43.9% | 43.9% | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 1 January 18 to 30 June 18 | 61.8% | 61.8% | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 1 January 18 to 30 June 18 | 30.3% | 30.3% | ||||
Investec Bank PLC | INVESTEC PLC | No | 1 October 17 to 31 March 18 | 75.7% | 0.0% | 60.0% | 0.0% | 81.4% | 76.5% |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE) | No | 1 January 18 to 30 June 18 | 64.7% | 79.9% | 73.6% | |||
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | No | 29 August 17 to 28 Feb 18 | 21.4% | 21.4% | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 1 January 18 to 30 June 18 | 54.2% | 54.2% | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 34.7% | 34.7% | ||||
Landmark Mortgages Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 31.7% | 0.0% | 31.7% | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 74.1% | 53.4% | 33.1% | 27.8% | 61.6% | |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 67.2% | 67.2% | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 72.4% | 8.6% | 39.3% | |||
Legal Insurance Management Ltd | LEGAL INSURANCE MANAGEMENT LIMITED | No | 1 August 17 to 31 January 18 | 25.8% | 25.8% | ||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 1 January 18 to 30 June 18 | 57.6% | 43.6% | 44.4% | 46.0% | ||
Liberty Sipp Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 0.0% | 0.0% | ||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 39.2% | 39.2% | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 0.0% | 75.6% | 68.2% | 73.0% | 69.2% | |
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 1 January 18 to 30 June 18 | 68.9% | 68.9% | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 68.2% | 0.0% | 68.2% |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 57.1% | 21.3% | 64.7% | 68.2% | 44.8% | 64.3% |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 40.1% | 40.0% | |||
London General Insurance Company Limited | THE WARRANTY GROUP | Yes | 1 January 18 to 30 June 18 | 45.7% | 45.7% | ||||
London and Country Mortgages Ltd | NO GROUP | No | 1 January 18 to 30 June 18 | 63.6% | 19.4% | 56.2% | |||
M & G Securities Limited | PRUDENTIAL PLC | No | 1 January 18 to 30 June 18 | 39.7% | 39.7% | ||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 17.4% | 0.0% | 62.1% | 55.6% | ||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 1 December 17 to 31 May 18 | 49.6% | 49.6% | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 1 January 18 to 30 June 18 | 57.5% | 57.5% | ||||
Markerstudy Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 51.7% | 51.7% | ||||
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | No | 1 January 18 to 30 June 18 | 53.9% | 45.0% | 59.6% | 57.6% | ||
Metro Bank PLC | METRO BANK PLC | No | 1 January 18 to 30 June 18 | 47.0% | 36.7% | 46.8% | |||
Motorfile Ltd | EXPERIAN PLC | No | 1 October 17 to 31 March 18 | 0.0% | 0.0% | ||||
NCI Vehicle Rescue Plc | NCI VEHICLE RESCUE PLC | No | 1 October 17 to 31 March 18 | 56.3% | 56.3% | ||||
NRAM Limited | UKAR GROUP | No | 1 October 17 to 31 March 18 | 27.8% | 42.4% | 11.1% | 41.1% | ||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 1 October 17 to 31 March 18 | 41.8% | 41.8% | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 61.4% | 10.3% | 67.8% | 65.2% | 45.6% | 63.0% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 5 October 17 to 4 April 18 | 61.0% | 33.3% | 65.6% | 50.6% | 21.1% | 56.5% |
Northern Bank Limited | DANSKE BANK A/S | No | 1 January 18 to 30 June 18 | 16.7% | 33.3% | 26.7% | 25.7% | 0.0% | 20.6% |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 66.0% | 53.0% | 45.1% | 52.0% | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 64.6% | 85.2% | 66.6% | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 1 January 18 to 30 June 18 | 48.6% | 31.6% | 64.7% | 43.0% | ||
One Call Insurance Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 28.3% | 28.3% | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 1 January 18 to 30 June 18 | 40.8% | 46.9% | 0.8% | 39.1% | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 31.9% | 31.9% | ||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 1 January 18 to 30 June 18 | 7.7% | 7.7% | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | No | 1 October 17 to 31 March 18 | 33.5% | 38.0% | 2.0% | 17.4% | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 1 January 18 to 30 June 18 | 28.3% | 1.5% | 11.4% | |||
Pepper (UK) Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 28.5% | 28.5% | ||||
Personal Assurance Services Ltd | PERSONAL GROUP HOLDINGS PLC | No | 1 January 18 to 30 June 18 | 20.2% | 20.2% | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 78.1% | 40.0% | 73.1% | 59.7% | 72.6% | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 71.6% | 33.3% | 74.1% | 51.1% | 69.2% | |
Pinnacle Insurance Plc | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 26.8% | 26.8% | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 61.7% | 55.3% | 6.2% | 0.0% | 38.9% | |
Qmetric Group Limited | R&H TRUST CO LTD | No | 1 October 17 to 31 March 18 | 9.4% | 9.4% | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 29 August 17 to 28 Feb 18 | 58.7% | 10.3% | 57.9% | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 1 January 18 to 30 June 18 | 59.1% | 59.1% | ||||
ReAssure Limited | SWISS RE AG | No | 1 January 18 to 30 June 18 | 64.5% | 0.0% | 28.4% | 48.1% | 49.2% | |
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 2 July 17 to 1 January 18 | 26.7% | 26.7% | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 63.4% | 63.4% | ||||
SGS Business Process Services (UK) Limited | SLATER & GORDON LTD | No | 1 January 18 to 30 June 18 | 53.2% | 53.2% | ||||
SSE Home Services Limited | SSE PLC | No | 1 October 17 to 31 March 18 | 94.5% | 94.5% | ||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 50.7% | 50.7% | ||||
Saga Services Limited | SAGA PLC | No | 1 August 17 to 31 January 18 | 41.2% | 41.2% | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 29 August 17 to 28 Feb 18 | 71.1% | 100.0% | 61.7% | 70.3% | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 12.5% | 84.0% | 83.8% | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 54.9% | 54.9% | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 1 January 18 to 30 June 18 | 39.7% | 43.5% | 56.4% | 61.7% | 36.1% | 44.7% |
Scottish Equitable Plc | AEGON NV | No | 1 January 18 to 30 June 18 | 63.7% | 50.9% | 77.6% | 62.4% | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 1 January 18 to 30 June 18 | 0.0% | 73.3% | 0.0% | 30.4% | 65.9% | 55.7% |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 78.8% | 0.0% | 68.8% | 67.7% | 74.8% |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | 1 January 18 to 30 June 18 | 58.5% | 58.3% | 4.0% | 50.6% | ||
Sesame Limited | AVIVA PLC | No | 1 January 18 to 30 June 18 | 0.0% | 37.2% | 37.9% | 12.9% | 32.2% | 25.9% |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 94.0% | 94.0% | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 1 January 18 to 30 June 18 | 31.4% | 31.4% | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 77.3% | 68.4% | 65.0% | 19.7% | 30.1% | 56.3% |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 1 January 18 to 30 June 18 | 53.5% | 53.5% | ||||
Southern Pacific Mortgage Limited | NO GROUP | No | 1 December 17 to 31 May 18 | 4.1% | 4.1% | ||||
SquareTrade Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 76.1% | 76.1% | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 0.0% | 66.3% | 0.0% | 66.3% |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0% | 87.9% | 0.0% | 81.3% | 83.2% | 86.7% |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 1 January 18 to 30 June 18 | 0.0% | 24.3% | 18.9% | 27.2% | 27.2% | 25.5% |
Standard Life Assurance Limited | STANDARD LIFE ABERDEEN PLC | No | 1 January 18 to 30 June 18 | 59.8% | 18.8% | 9.9% | 47.1% | 56.1% | |
State Bank of India | NO GROUP | No | 1 October 17 to 31 March 18 | 54.1% | 75.0% | 54.3% | |||
Sterling ISA Managers Limited | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 67.8% | 50.6% | 60.4% | |||
Stonebridge International Insurance Ltd | AEGON NV | No | 1 January 18 to 30 June 18 | 32.3% | 32.3% | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | No | 1 January 18 to 30 June 18 | 34.3% | 20.3% | 23.0% | 26.1% | ||
Sunlife Limited | PHOENIX GROUP HOLDINGS | No | 1 January 18 to 30 June 18 | 100.0% | 65.5% | 100.0% | 65.7% | ||
Supercover Insurance Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 49.1% | 49.1% | ||||
Swinton Group Ltd | SWINTON GROUP LTD | No | 1 January 18 to 30 June 18 | 51.7% | 0.0% | 51.7% | |||
TSB Bank plc | TSB BANKING GROUP | No | 1 January 18 to 30 June 18 | 78.8% | 72.8% | 77.0% | 78.5% | ||
Telefonica Insurance S.A. | TELEFONICA SA | No | 1 January 18 to 30 June 18 | 51.2% | 51.2% | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 29 August 17 to 28 Feb 18 | 49.5% | 63.9% | 52.1% | 51.4% | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 1 January 18 to 30 June 18 | 51.7% | 51.7% | ||||
Benenden Healthcare Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 33.5% | 33.5% | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 1 November 17 to 30 April 18 | 52.9% | 52.9% | ||||
Co-operative Bank Plc, The | NO GROUP | No | 1 January 18 to 30 June 18 | 52.7% | 0.0% | 53.5% | 75.1% | 2.5% | 61.4% |
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 1 January 18 to 30 June 18 | 0.0% | 0.0% | 47.8% | 0.0% | 0.0% | 47.8% |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 49.3% | 49.3% | ||||
National Farmers' Union Mutual Insurance Society Limited, The | NO GROUP | Yes | 1 January 18 to 30 June 18 | 45.3% | 66.1% | 46.8% | 65.5% | ||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 1 January 18 to 30 June 18 | 74.6% | 23.7% | 59.6% | 68.2% | 71.6% | |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 59.1% | 9.1% | 64.7% | 69.3% | 42.4% | 65.1% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 1 January 18 to 30 June 18 | 51.7% | 38.3% | 37.8% | 45.0% | ||
Share Centre Limited, The | SHARE PLC | No | 1 January 18 to 30 June 18 | 43.8% | 48.7% | 48.5% | |||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 1 January 18 to 30 June 18 | 51.7% | 51.7% | ||||
Towergate Underwriting Group Limited | MADISON DEARBORN PARTNERS LLC | No | 1 January 18 to 30 June 18 | 49.0% | 49.0% | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 1 October 17 to 31 March 18 | 19.6% | 19.6% | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 1 January 18 to 30 June 18 | 70.2% | 70.2% | ||||
UK General Insurance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 49.4% | 49.4% | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 1 January 18 to 30 June 18 | 57.8% | 75.8% | 55.5% | 0.0% | 57.8% | |
Ultimate Insurance Solutions Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 39.9% | 39.9% | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 1 October 17 to 31 March 18 | 61.2% | 61.2% | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 1 January 18 to 30 June 18 | 34.9% | 34.9% | ||||
Virgin Money Unit Trust Managers Ltd | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 40.4% | |||||
Virgin Money plc | VIRGIN MONEY HOLDINGS (UK) PLC | No | 1 January 18 to 30 June 18 | 58.7% | 71.1% | 100.0% | 60.2% | ||
Vitality Corporate Services Limited | DISCOVERY LTD | Yes | 1 January 18 to 30 June 18 | 58.2% | 58.2% | ||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | No | 1 January 18 to 30 June 18 | 28.3% | 28.3% | ||||
Welcome Financial Services Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 4.9% | 11.6% | 45.5% | 43.0% | ||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 1 October 17 to 31 March 18 | 42.8% | 39.1% | 74.1% | 0.0% | 64.4% | |
Xbridge Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 60.8% | 60.8% | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 1 January 18 to 30 June 18 | 66.8% | 0.0% | 68.9% | 25.1% | 20.8% | 43.1% |
Zenith Insurance Management UK Limited | MARKERSTUDY HOLDINGS LIMITED | No | 1 January 18 to 30 June 18 | 56.7% | 56.7% | ||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 49.2% | 14.3% | 42.7% | 55.6% | 47.5% | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 1 January 18 to 30 June 18 | 70.8% | 70.8% | ||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 1 January 18 to 30 June 18 | 52.5% | 52.5% | ||||
Ald Automotive Limited | No | 1 January 18 to 30 June 18 | 13.5% | 13.5% | |||||
Alphabet (GB) Ltd | BMW AG | No | 1 January 18 to 30 June 18 | 100.0% | 100.0% | ||||
Creation Consumer Finance Ltd | BNP PARIBAS | No | 1 January 18 to 30 June 18 | 2.0% | 2.0% | ||||
FCE Bank Plc | FORD MOTOR CO | No | 1 January 18 to 30 June 18 | 38.3% | 63.2% | 61.6% | |||
LeasePlan UK Limited | NO GROUP | No | 1 January 18 to 30 June 18 | 100.0% | 100.0% | ||||
RCI Financial Services Limited | RENAULT | No | 1 January 18 to 30 June 18 | 72.5% | 72.5% | ||||
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | No | 1 January 18 to 30 June 18 | 56.2% | 51.0% | 4.2% | 50.7% | ||
Temple Finance Limited | NO GROUP | No | 1 October 17 to 31 March 18 | 35.1% | 35.1% |
Complaints data - Consumer Credit
Firm Name | Group | Frequency | Reporting Period | Complaints Opened | Complaints Closed | Percentage Upheld |
|---|---|---|---|---|---|---|
Active Securities Limited | NO GROUP | Half Yearly | 1 October 17 to 31 March 18 | 4672 | 3638 | 16.5% |
Advantage Finance Ltd | S & U PLC | Half Yearly | 1 August 17 to 31 January 18 | 708 | 694 | 46.7% |
Ageas Insurance Limited | AGEAS SA-NV | Half Yearly | 1 January 18 to 30 June 18 | 3 | 3 | 100.0% |
Ageas Retail Limited | AGEAS SA-NV | Half Yearly | 1 January 18 to 30 June 18 | 502 | 494 | 41.7% |
AIB Group (UK) Plc | NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND) | Half Yearly | 1 January 18 to 30 June 18 | 54 | 57 | 36.8% |
Ald Automotive Limited | Half Yearly | 1 January 18 to 30 June 18 | 639 | 582 | 47.1% | |
Aldermore Bank Plc | RMB HOLDINGS LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 35 | 33 | 21.2% |
Allianz Insurance Plc | ALLIANZ SE | Half Yearly | 1 January 18 to 30 June 18 | 22 | 20 | 50.0% |
Alphabet (GB) Ltd | BMW AG | Half Yearly | 1 January 18 to 30 June 18 | 584 | 568 | 61.8% |
Amigo Loans Ltd | RICHMOND GROUP LIMITED | Half Yearly | 1 October 17 to 31 March 18 | 2289 | 2082 | 33.3% |
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 146 | 133 | 10.5% |
Arrow Global Limited | ARROW GLOBAL GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 1683 | 1727 | 58.0% |
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J GALLAGHER & CO | Half Yearly | 1 January 18 to 30 June 18 | 8 | 7 | 42.9% |
Arval UK Limited | BNP PARIBAS | Half Yearly | 1 January 18 to 30 June 18 | 850 | 839 | 41.5% |
Arvato Financial Solutions Limited | Half Yearly | 1 January 18 to 30 June 18 | 678 | 688 | 34.6% | |
Automobile Association Insurance Services Limited | AA PLC | Half Yearly | 1 August 17 to 31 January 18 | 166 | 155 | 35.5% |
Autonet Insurance Services Limited | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 45 | 48 | 33.3% |
Aviva Insurance Limited | AVIVA PLC | Half Yearly | 1 January 18 to 30 June 18 | 33 | 33 | 18.2% |
Aviva UK Digital Limited | AVIVA PLC | Half Yearly | 1 January 18 to 30 June 18 | 17 | 16 | 43.8% |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 3249 | 3240 | 62.3% |
Barclays Bank Plc | BARCLAYS PLC | Half Yearly | 1 January 18 to 30 June 18 | 10445 | 10205 | 44.1% |
Barclays Bank UK PLC | BARCLAYS PLC | Half Yearly | 1 January 18 to 30 June 18 | 2088 | 2090 | 62.7% |
BFSL Limited | BGL GROUP | Half Yearly | 1 January 18 to 30 June 18 | 736 | 750 | 58.9% |
BISL Limited | BGL GROUP | Half Yearly | 1 January 18 to 30 June 18 | 71 | 72 | 51.4% |
Black Horse Limited | LLOYDS BANKING GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 3257 | 2728 | 52.2% |
Blue Motor Finance Ltd | CABOT SQUARE PARTNERS HOLDING LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 1159 | 1045 | 41.9% |
BMW Financial Services(GB) Limited | BMW AG | Half Yearly | 1 January 18 to 30 June 18 | 2505 | 2472 | 61.8% |
Cabot Credit Management Group Limited | ENCORE CAPITAL GROUP INC | Half Yearly | 1 January 18 to 30 June 18 | 4425 | 4685 | 32.0% |
Callcredit Consumer Limited | VAIL SYSTEMEN GROEP B.V. | Half Yearly | 1 January 18 to 30 June 18 | 733 | 737 | 6.8% |
Callcredit Limited | CALLCREDIT INFORMATIONGROUP LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 855 | 919 | 23.2% |
Capquest Debt Recovery Limited | ARROW GLOBAL GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 926 | 917 | 47.0% |
Carole Nash Insurance Consultants Ltd | THE ARDONAGH GROUP LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 63 | 65 | 38.5% |
CashEuroNet UK LLC | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 21485 | 17653 | 17.2% |
Caversham Finance Limited | BRIGHTHOUSE MIDCO LIMITED | Half Yearly | 1 October 17 to 31 March 18 | 6196 | 1758 | 33.7% |
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 298 | 304 | 51.0% |
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | Half Yearly | 1 August 17 to 31 January 18 | 26295 | 26122 | 13.7% |
Close Motor Finance Limited | CLOSE BROTHERS GROUP PLC | Half Yearly | 1 August 17 to 31 January 18 | 13 | 14 | 28.6% |
Clydesdale Bank Plc | CYBG PLC | Half Yearly | 1 October 17 to 31 March 18 | 594 | 550 | 67.1% |
Compare The Market Limited | BGL GROUP | Half Yearly | 1 January 18 to 30 June 18 | 6 | 5 | 0.0% |
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | Half Yearly | 1 January 18 to 30 June 18 | 19 | 21 | 47.6% |
Covea Insurance plc | COVEA COOPERATIONS SA | Half Yearly | 1 January 18 to 30 June 18 | 35 | 32 | 53.1% |
Coventry Building Society | COVENTRY BUILDING SOCIETY | Half Yearly | 1 January 18 to 30 June 18 | 6 | 6 | 50.0% |
Creation Consumer Finance Ltd | BNP PARIBAS | Half Yearly | 1 January 18 to 30 June 18 | 3244 | 3657 | 22.9% |
CURO TRANSATLANTIC LIMITED | SPEEDY CASH | Half Yearly | 1 January 18 to 30 June 18 | 10604 | 5904 | 28.1% |
Damartex UK Limited | DAMARTEX | Half Yearly | 1 January 18 to 30 June 18 | 852 | 847 | 78.9% |
Devitt Insurance Services Ltd | WHTC LTD | Half Yearly | 1 January 18 to 30 June 18 | 80 | 80 | 35.0% |
DJS (UK) Limited | DJS HOLDING LIMITED | Half Yearly | 1 August 17 to 31 January 18 | 1039 | 842 | 47.9% |
Elderbridge Limited | TARGET GROUP LIMITED | Half Yearly | 1 October 17 to 31 March 18 | 77 | 77 | 39.0% |
Elevate Credit International Limited | ELEVATE CREDIT INC | Half Yearly | 1 January 18 to 30 June 18 | 8778 | 6568 | 24.7% |
Endsleigh Insurance Services Ltd | ZURICH INSURANCE GROUP AG | Half Yearly | 1 January 18 to 30 June 18 | 1 | 2 | 0.0% |
EQUIFAX LIMITED | EQUIFAX INC | Half Yearly | 1 January 18 to 30 June 18 | 6710 | 7362 | 35.4% |
EUI Limited | ADMIRAL GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 1523 | 1434 | 25.8% |
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 13 | 14 | 42.9% |
Experian Limited | EXPERIAN PLC | Half Yearly | 1 October 17 to 31 March 18 | 26703 | 29208 | 39.4% |
Express Gifts Ltd | NO GROUP | Half Yearly | 1 October 17 to 31 March 18 | 55067 | 50487 | 74.7% |
FCE Bank Plc | FORD MOTOR CO | Half Yearly | 1 January 18 to 30 June 18 | 648 | 739 | 47.8% |
Ferratum UK Ltd | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 1590 | 1305 | 26.4% |
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 388 | 387 | 54.5% |
First Response Finance Ltd | ITOCHU CORPORATION | Half Yearly | 1 October 17 to 31 March 18 | 721 | 706 | 62.7% |
FirstRand Bank Limited | FIRSTRAND LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 5941 | 5697 | 32.2% |
Foundation for Credit Counselling | FOUNDATION FOR CREDIT COUNSELLING | Half Yearly | 1 January 18 to 30 June 18 | 1120 | 1129 | 49.7% |
Freemans Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | Half Yearly | 29 August 17 to 28 February 18 | 3781 | 3791 | 49.4% |
Gain Credit LLC | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 7934 | 5779 | 24.0% |
Go Car Credit Limited | CARFICO LIMITED | Half Yearly | 1 October 17 to 31 March 18 | 522 | 458 | 52.8% |
Grattan Plc | FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY) | Half Yearly | 29 August 17 to 28 February 18 | 5956 | 5953 | 52.3% |
Gresham Insurance Company Limited | AVIVA PLC | Half Yearly | 1 January 18 to 30 June 18 | 5 | 5 | 20.0% |
Harvey & Thompson Limited | H & T GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 517 | 442 | 19.0% |
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | Half Yearly | 1 January 18 to 30 June 18 | 130 | 110 | 41.8% |
HB Financial Solutions Ltd | ONE ADVICE GROUP LIMITED | Yearly | 11 March 17 to 10 March 18 | 9679 | 9878 | 48.2% |
Hitachi Capital (UK) PLC | HITACHI CAPITAL CORPORATION | Half Yearly | 1 October 17 to 31 March 18 | 5778 | 5525 | 49.1% |
Hoist Finance UK Limited | HOIST FINANCE AB | Half Yearly | 1 January 18 to 30 June 18 | 1557 | 1781 | 25.6% |
HSBC Bank Plc | HSBC HOLDINGS PLC | Half Yearly | 1 January 18 to 30 June 18 | 5561 | 5642 | 48.2% |
Indigo Michael Limited | ACCOUNT TECHNOLOGIES LIMITED | Half Yearly | 1 Sep 17 to 28 February 18 | 959 | 856 | 53.6% |
Inspop.com Ltd | ADMIRAL GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 7 | 7 | 14.3% |
Instant Cash Loans Limited | STERLING MID-HOLDINGS LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 24401 | 18775 | 12.8% |
Investec Bank PLC | INVESTEC PLC | Half Yearly | 1 October 17 to 31 March 18 | 8 | 9 | 77.8% |
J D Williams & Company Limited | J D WILLIAMS GROUP LIMITED | Half Yearly | 29 August 17 to 28 February 18 | 4268 | 4243 | 21.7% |
LeasePlan UK Limited | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 1324 | 1171 | 69.1% |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 1 | 1 | 100.0% |
Lex Autolease Ltd | LLOYDS BANKING GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 1859 | 1838 | 56.6% |
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 37 | 37 | 100.0% |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 4570 | 4556 | 59.0% |
Loans 2 Go Limited | MONEY IN MINUTES LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 643 | 632 | 19.8% |
Lowell Financial Ltd | LOWELL GROUP LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 9164 | 8465 | 38.5% |
Madison CF UK Limited | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 4262 | 2753 | 26.2% |
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 18 | 17 | 58.8% |
Marks & Spencer Financial Services Plc | MARKS & SPENCER FINANCIAL SERVICES PLC | Half Yearly | 1 January 18 to 30 June 18 | 867 | 836 | 54.8% |
Mercedes-Benz Financial Services UK Limited | DAIMLER AG | Half Yearly | 1 January 18 to 30 June 18 | 2982 | 3000 | 42.6% |
Metro Bank PLC | METRO BANK PLC | Half Yearly | 1 January 18 to 30 June 18 | 170 | 175 | 44.0% |
Moneybarn No. 1 Limited | PROVIDENT FINANCIAL PLC | Half Yearly | 1 January 18 to 30 June 18 | 2263 | 1999 | 38.2% |
MoneyPlus Group Limited | PALATINE PRIVATE EQUITY FUND LP | Half Yearly | 1 Sep 17 to 28 February 18 | 855 | 840 | 32.7% |
Morses Club PLC | MORSES CLUB PLC | Yearly | 1 March 17 to 28 February 18 | 3932 | 3896 | 14.8% |
MYJAR Limited | MYJAR HOLDINGS LIMITED | Half Yearly | 29 August 17 to 28 February 18 | 3238 | 2350 | 49.4% |
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | Half Yearly | 1 January 18 to 30 June 18 | 5841 | 6099 | 71.5% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | Half Yearly | 5 October 17 to 4 April 18 | 830 | 828 | 55.8% |
NewDay Ltd | NEWDAY HOLDINGS LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 23893 | 26238 | 47.1% |
Next Retail Limited | NEXT PLC | Half Yearly | 1 August 17 to 31 January 18 | 7747 | 6807 | 33.1% |
Northern Bank Limited | DANSKE BANK A/S | Half Yearly | 1 January 18 to 30 June 18 | 52 | 56 | 5.4% |
NRAM Limited | UKAR GROUP | Half Yearly | 1 October 17 to 31 March 18 | 23 | 25 | 8.0% |
Oakam Ltd | CABOT SQUARE PARTNERS HOLDING LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 588 | 508 | 55.7% |
One Call Insurance Services Limited | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 180 | 179 | 36.9% |
OneSavings Bank Plc | ONESAVINGS BANK PLC | Half Yearly | 1 January 18 to 30 June 18 | 15 | 17 | 47.1% |
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Half Yearly | 1 October 17 to 31 March 18 | 1293 | 1317 | 39.6% |
PDL Finance Limited | SDJ ENTERPRISES LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 1283 | 1086 | 12.6% |
PRA Group (UK) Limited | PRA GROUP INC | Half Yearly | 1 January 18 to 30 June 18 | 1612 | 1682 | 26.0% |
Premium Credit Limited | FIFTH CINVEN FUND LP, THE | Half Yearly | 1 January 18 to 30 June 18 | 1921 | 1894 | 32.8% |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 3515 | 3612 | 35.8% |
Qmetric Group Limited | R&H TRUST CO LTD | Half Yearly | 1 October 17 to 31 March 18 | 1 | 1 | 100.0% |
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | Half Yearly | 29 August 17 to 28 February 18 | 174 | 169 | 33.1% |
RCI Financial Services Limited | RENAULT | Half Yearly | 1 January 18 to 30 June 18 | 857 | 836 | 25.6% |
S.D. Taylor Limited | NON-STANDARD FINANCE PLC | Half Yearly | 1 January 18 to 30 June 18 | 573 | 623 | 38.2% |
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 13 | 13 | 38.5% |
Sainsbury's Bank Plc | J SAINSBURY PLC | Half Yearly | 29 August 17 to 28 February 18 | 1497 | 1423 | 76.0% |
Santander Consumer (UK) Plc | BANCO SANTANDER SA | Half Yearly | 1 January 18 to 30 June 18 | 1601 | 1529 | 53.2% |
Santander UK Plc | BANCO SANTANDER SA | Half Yearly | 1 January 18 to 30 June 18 | 2653 | 2722 | 48.5% |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | Half Yearly | 1 January 18 to 30 June 18 | 5321 | 4966 | 50.4% |
Shawbrook Bank Limited | MARLIN BIDCO LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 1605 | 1074 | 60.6% |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | Half Yearly | 1 January 18 to 30 June 18 | 29369 | 28158 | 29.6% |
SSE Home Services Limited | SSE PLC | Half Yearly | 1 October 17 to 31 March 18 | 1 | 1 | 0.0% |
STARTLINE MOTOR FINANCE LIMITED | STARTLINE INVESTORS LP | Half Yearly | 1 January 18 to 30 June 18 | 1046 | 962 | 42.6% |
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC | Half Yearly | 1 January 18 to 30 June 18 | 2 | 2 | 0.0% |
Swinton Group Ltd | SWINTON GROUP LTD | Half Yearly | 1 January 18 to 30 June 18 | 486 | 535 | 56.8% |
Telefonica UK Limited | TELEFONICA SA | Half Yearly | 1 January 18 to 30 June 18 | 1015 | 1006 | 69.6% |
Temple Finance Limited | NO GROUP | Half Yearly | 1 October 17 to 31 March 18 | 4231 | 4206 | 53.7% |
Tesco Personal Finance PLC | TESCO PLC | Half Yearly | 29 August 17 to 28 February 18 | 913 | 907 | 61.0% |
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | Half Yearly | 1 November 17 to 30 April 18 | 37 | 40 | 25.0% |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | Half Yearly | 1 January 18 to 30 June 18 | 2005 | 2117 | 67.5% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | Half Yearly | 1 January 18 to 30 June 18 | 7 | 7 | 14.3% |
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | Half Yearly | 1 October 17 to 31 March 18 | 165 | 150 | 10.0% |
TSB Bank plc | TSB BANKING GROUP | Half Yearly | 1 January 18 to 30 June 18 | 1235 | 882 | 62.5% |
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | Half Yearly | 1 January 18 to 30 June 18 | 26 | 25 | 36.0% |
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | Half Yearly | 1 January 18 to 30 June 18 | 180 | 182 | 74.7% |
Uncle Buck Finance LLP | UNCLE BUCK FINANCE LLP | Yearly | 1 April 17 to 31 March 18 | 2492 | 2095 | 19.1% |
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | Half Yearly | 1 January 18 to 30 June 18 | 169 | 177 | 21.5% |
Vauxhall Finance plc | PEUGEOT S.A. | Half Yearly | 1 January 18 to 30 June 18 | 1455 | 1433 | 27.6% |
Virgin Media Mobile Finance Limited | LIBERTY GLOBAL PLC | Half Yearly | 1 January 18 to 30 June 18 | 9827 | 10118 | 33.9% |
Vitality Corporate Services Limited | DISCOVERY LTD | Half Yearly | 1 January 18 to 30 June 18 | 25 | 25 | 56.0% |
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN BANK GMBH | Half Yearly | 1 January 18 to 30 June 18 | 10635 | 9862 | 58.7% |
WDFC UK Limited - In Administration | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 24814 | 22046 | 31.4% |
Wescot Credit Services Limited | ENCORE CAPITAL GROUP INC | Half Yearly | 1 January 18 to 30 June 18 | 1727 | 1778 | 44.8% |
Xbridge Limited | NO GROUP | Half Yearly | 1 January 18 to 30 June 18 | 21 | 21 | 42.9% |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | Half Yearly | 1 January 18 to 30 June 18 | 27 | 28 | 85.7% |