The data relates to the first half of 2020 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
Context A
Complaints data - Context (Provision)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
6.51 |
||||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
3.28 |
1.73 |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
1.51 |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1.91 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2020 to 30-06-2020 |
2.72 |
16.25 |
10.14 |
||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2019 to 31-03-2020 |
1.38 |
6.01 |
|||
Pepper (UK) Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
22.4 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
2.14 |
26.46 |
2.43 |
4.59 |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
1.61 |
19.23 |
1.48 |
3.82 |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2019 to 31-03-2020 |
0.51 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2020 to 30-06-2020 |
2.01 |
1.59 |
34.98 |
||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
1.01 |
3.79 |
|||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-01-2020 to 30-06-2020 |
8.07 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2020 to 30-06-2020 |
0.59 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2020 to 30-06-2020 |
0.93 |
2 |
2.54 |
6.79 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-10-2019 to 31-03-2020 |
19.12 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
2.95 |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
1.73 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
2.71 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
6.02 |
16.53 |
3.02 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2019 to 31-03-2020 |
79.79 |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
68.82 |
||||
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2020 to 30-06-2020 |
1.07 |
1.07 |
3.4 |
||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
3.12 |
0.47 |
7.31 |
141.91 |
3.17 |
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
31.17 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
0.75 |
4.59 |
1.17 |
||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0.78 |
0.53 |
1.31 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
0.21 |
||||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
0.37 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2020 to 30-06-2020 |
1.3 |
1.6 |
2.59 |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
1.31 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
3.28 |
||||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-01-2020 to 30-06-2020 |
0.32 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2019 to 04-04-2020 |
1.63 |
3.25 |
1.23 |
||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2020 to 30-06-2020 |
1.81 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
4.91 |
12.22 |
28.84 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
3.09 |
4.61 |
|||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2020 to 30-06-2020 |
3.39 |
4.37 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2019 to 29-02-2020 |
5.75 |
1.48 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
0.63 |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
3.12 |
||||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2019 to 31-03-2020 |
0.59 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
3.76 |
1.61 |
4.97 |
3.41 |
2.42 |
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
3.05 |
6.28 |
36.42 |
2.85 |
|
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
3.62 |
2.03 |
0.25 |
3.75 |
|
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2020 to 30-06-2020 |
1.1 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2020 to 30-06-2020 |
4.05 |
7.32 |
|||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
3.37 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2020 to 30-06-2020 |
0.7 |
2.28 |
1.26 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2020 to 30-06-2020 |
2.52 |
2.25 |
0.18 |
3.25 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
3.66 |
1.14 |
6.75 |
3.1 |
2.52 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
1.03 |
0.53 |
0.6 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2020 to 30-06-2020 |
7.73 |
1.82 |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2020 to 30-06-2020 |
22.3 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
3.17 |
||||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
2.39 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK PLC (THE) |
no |
01-01-2020 to 30-06-2020 |
2.74 |
7.25 |
78.19 |
||
UBS AG |
UBS GROUP AG |
no |
01-01-2020 to 30-06-2020 |
2.11 |
7.35 |
10.28 |
||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
1.97 |
7.9 |
1.13 |
||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2020 to 30-06-2020 |
4.68 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2020 to 30-06-2020 |
1.02 |
5.71 |
2.18 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-01-2020 to 30-06-2020 |
0.64 |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
0.51 |
3.67 |
23.48 |
0.24 |
|
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
0.66 |
5.95 |
0.69 |
||
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
1.48 |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
3.55 |
0.91 |
4.65 |
||
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
21.55 |
||||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
1.22 |
||||
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
1.01 |
0.75 |
5.37 |
||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
9.1 |
||||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
1.44 |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2020 to 30-06-2020 |
5.17 |
3.18 |
2.83 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
3.85 |
17.26 |
|||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
6.35 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
0.59 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
1.36 |
3.47 |
3.11 |
||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2020 to 30-06-2020 |
0.64 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2020 to 30-06-2020 |
9.4 |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
1.3 |
1.69 |
1.79 |
||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2019 to 29-02-2020 |
4.22 |
35.3 |
|||
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
0.53 |
14.22 |
0.63 |
1.54 |
|
Starling Bank Limited |
STARLING BANK LIMITED |
no |
01-12-2019 to 31-05-2020 |
1.93 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2020 to 30-06-2020 |
22.68 |
||||
Sterling ISA Managers Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
3.75 |
3.16 |
|||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2019 to 31-03-2020 |
32.27 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2020 to 30-06-2020 |
0.87 |
2.87 |
8.42 |
||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
5.76 |
||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
2.52 |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
no |
01-01-2020 to 30-06-2020 |
6.02 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
9.91 |
||||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2020 to 30-06-2020 |
5.55 |
3.1 |
|||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2020 to 30-06-2020 |
1.25 |
4.86 |
1.36 |
||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
3993882.35 |
||||
AXA France IARD |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1500.15 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
3.87 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
29.58 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2019 to 31-03-2020 |
0.11 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
6.1 |
5.06 |
89.99 |
||
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
1.79 |
0.11 |
7.62 |
155.12 |
8.2 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2020 to 30-06-2020 |
7.44 |
6.51 |
19.44 |
||
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2020 to 30-06-2020 |
3.35 |
12.37 |
9.61 |
7.84 |
|
Bought By Many Ltd |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
4.93 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
0.3 |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2019 to 31-03-2020 |
32.42 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2020 to 30-06-2020 |
9.24 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2020 to 30-06-2020 |
3.74 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2019 to 30-04-2020 |
0.65 |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2020 to 30-06-2020 |
5.92 |
10.24 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
0.7 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
4.08 |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
1.49 |
13.02 |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2020 to 30-06-2020 |
1.66 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
0.22 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
1.43 |
7.63 |
1.23 |
2.58 |
|
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2019 to 31-01-2020 |
2.44 |
54.01 |
|||
Al Rayan Bank PLC |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
12.72 |
37.09 |
|||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
2.99 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
1.96 |
||||
Action 365 Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
26.37 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2019 to 29-02-2020 |
1.54 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
0.69 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
1.61 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2020 to 30-06-2020 |
0.94 |
2.57 |
|||
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-01-2020 to 30-06-2020 |
10.15 |
||||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
1.88 |
6.67 |
|||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
4.73 |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
1.6 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2020 to 30-06-2020 |
2.2 |
0.05 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2019 to 31-05-2020 |
1.19 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
0.31 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
3.09 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2020 to 30-06-2020 |
2.13 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2020 to 30-06-2020 |
3.51 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2019 to 31-03-2020 |
7.49 |
12.16 |
|||
Avantia Insurance Limited |
KINGSTON TOPCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
3.9 |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
6.93 |
||||
Clydesdale Bank Plc |
CYBG PLC |
yes |
01-10-2019 to 31-03-2020 |
3.95 |
4.04 |
786.09 |
||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2019 to 31-03-2020 |
5.49 |
4.34 |
2.86 |
||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
0.75 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
9.69 |
2.49 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
4.42 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2020 to 30-06-2020 |
1.58 |
0.92 |
0.36 |
||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
2.69 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
4.75 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
7.07 |
1.5 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2020 to 30-06-2020 |
11.42 |
0.4 |
0.42 |
||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0.51 |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-01-2020 to 30-06-2020 |
4.07 |
||||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2020 to 30-06-2020 |
4.36 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
2.68 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2020 to 30-06-2020 |
30.76 |
||||
HSBC Trust Company (UK) Ltd |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
2.79 |
0.58 |
|||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
6.02 |
0.18 |
10.27 |
9.68 |
2.65 |
IGO4 Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
7.94 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
7.89 |
439.48 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
2.56 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
2.19 |
||||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2020 to 30-06-2020 |
3.26 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
1.64 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
2.48 |
0.21 |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-01-2020 to 30-06-2020 |
5.24 |
1.31 |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
4.74 |
||||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-11-2019 to 30-04-2020 |
1.3 |
||||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2020 to 30-06-2020 |
6.12 |
||||
Countrywide Assured Plc |
CHESNARA PLC |
no |
01-01-2020 to 30-06-2020 |
1.61 |
1.98 |
9.85 |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
3.78 |
0.67 |
7.92 |
1.45 |
0.42 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-01-2020 to 30-06-2020 |
1.83 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
1.58 |
3.38 |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
4.69 |
1095.6 |
|||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2020 to 30-06-2020 |
12.4 |
7.59 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
0.23 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2019 to 31-03-2020 |
3.26 |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
1.91 |
2.5 |
1.27 |
||
Drydens Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
0.1 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2019 to 31-03-2020 |
19.78 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
15.93 |
0.42 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
1.91 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
2.5 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
8.31 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2020 to 30-06-2020 |
9.26 |
||||
Extracover Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
18.96 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
4.49 |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
1.44 |
Context B
Complaints data - Context (intermediation)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm name |
Firm Group |
Joint report |
Reporting period |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
|---|---|---|---|---|---|---|---|
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
6.21 |
|||
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2019 to 31-03-2020 |
2.11 |
|||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2019 to 31-03-2020 |
3.32 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-10-2019 to 31-03-2020 |
22.03 |
|||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
2.22 |
|||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2019 to 04-04-2020 |
27.76 |
|||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
82.21 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2019 to 29-02-2020 |
4.4 |
|||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-10-2019 to 31-03-2020 |
1.66 |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2020 to 30-06-2020 |
4.43 |
|||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-01-2020 to 30-06-2020 |
2.05 |
|||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
26.12 |
5.47 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
0.61 |
|||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
1 |
46.07 |
||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
0.82 |
|||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
46.12 |
|||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-07-2019 to 01-01-2020 |
1.83 |
|||
Insure & Go Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1.14 |
|||
The Co-operative Bank Plc |
CO-OPERATIVE BANK PLC (THE) |
no |
01-01-2020 to 30-06-2020 |
405.67 |
|||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-10-2019 to 31-03-2020 |
1.47 |
|||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
60.51 |
|||
UK General Insurance Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
2.58 |
|||
UBS AG |
UBS GROUP AG |
no |
01-01-2020 to 30-06-2020 |
55.56 |
16.56 |
||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2020 to 30-06-2020 |
0.67 |
|||
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
188.14 |
|||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-11-2019 to 30-04-2020 |
3.31 |
|||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
178.24 |
|||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2019 to 29-02-2020 |
7.23 |
|||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
6.83 |
|||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2020 to 30-06-2020 |
345.45 |
|||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
4.44 |
3 |
3.97 |
6.21 |
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2020 to 30-06-2020 |
25.69 |
|||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
4.03 |
|||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
58.94 |
59.67 |
||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
0.01 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
7.22 |
|||
Acm Ulr Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
4.22 |
|||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
0.27 |
|||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
10.23 |
|||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-01-2020 to 30-06-2020 |
0.05 |
|||
BISL Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
5.73 |
|||
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2020 to 30-06-2020 |
6.41 |
|||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
0.83 |
|||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
1.14 |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-08-2019 to 31-01-2020 |
5.98 |
|||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
6.33 |
|||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
6.05 |
|||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-01-2020 to 30-06-2020 |
2.4 |
|||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
5.61 |
|||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
3.26 |
|||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2020 to 30-06-2020 |
5.11 |
0.73 |
||
Action 365 Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
47.32 |
|||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
2.31 |
|||
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-01-2020 to 30-06-2020 |
4.3 |
|||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2019 to 31-01-2020 |
321.29 |
|||
IGO4 Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
12.92 |
|||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2020 to 30-06-2020 |
67.23 |
|||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2020 to 30-06-2020 |
26.52 |
|||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-10-2019 to 31-03-2020 |
59.32 |
|||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
no |
04-09-2019 to 03-03-2020 |
1564.59 |
|||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
11.08 |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
0.16 |
|||
Experian Limited |
EXPERIAN PLC |
no |
01-10-2019 to 31-03-2020 |
0.11 |
3952.38 |
||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
no |
01-09-2019 to 29-02-2020 |
6.08 |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-11-2019 to 30-04-2020 |
1.73 |
|||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2019 to 31-03-2020 |
12.98 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
0.56 |
|||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
0.04 |
|||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
9.98 |
|||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
148.15 |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2020 to 30-06-2020 |
12.08 |
|||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
17.07 |
3.96 |
||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-01-2020 to 30-06-2020 |
1.76 |
Open
Complaints data - Open
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
1759 |
1759 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2020 to 30-06-2020 |
1624 |
51 |
115 |
8 |
1798 |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2019 to 31-03-2020 |
1024 |
12984 |
30 |
14038 |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
637 |
55 |
692 |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
521 |
521 |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1817 |
1817 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2020 to 30-06-2020 |
989 |
462 |
3 |
1454 |
||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-10-2019 to 31-03-2020 |
3262 |
3262 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2019 to 31-03-2020 |
306 |
509 |
178 |
993 |
||
Pepper (UK) Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
581 |
581 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
1249 |
5 |
383 |
219 |
1856 |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
2926 |
9 |
2674 |
704 |
6313 |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2019 to 31-03-2020 |
689 |
689 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2019 to 04-04-2020 |
46059 |
16 |
5637 |
40287 |
353 |
92352 |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
597 |
342 |
19 |
6 |
964 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
169 |
169 |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-01-2020 to 30-06-2020 |
768 |
768 |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-10-2019 to 31-03-2020 |
1564 |
1564 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2020 to 30-06-2020 |
5242 |
5242 |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-01-2020 to 30-06-2020 |
127 |
127 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2020 to 30-06-2020 |
1576 |
3 |
707 |
227 |
2513 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-10-2019 to 31-03-2020 |
1319 |
1319 |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-07-2019 to 01-01-2020 |
723 |
723 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
18534 |
18534 |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
528 |
528 |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
554 |
554 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
92335 |
21 |
4670 |
15199 |
403 |
112628 |
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
10032 |
164 |
775 |
10971 |
||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
8040 |
0 |
8040 |
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2020 to 30-06-2020 |
866 |
866 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
1097 |
1097 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1514 |
1514 |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
9 |
9 |
||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
598 |
798 |
31 |
1 |
1428 |
|
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
985 |
58 |
1043 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
893 |
2221 |
338 |
3452 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
511 |
511 |
||||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
570 |
570 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2020 to 30-06-2020 |
293 |
1597 |
192 |
2082 |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
6685 |
6685 |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
97634 |
126 |
4519 |
190392 |
1351 |
294022 |
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2019 to 31-03-2020 |
802 |
802 |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
719 |
57 |
776 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-01-2020 to 30-06-2020 |
691 |
691 |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-01-2020 to 30-06-2020 |
1066 |
1066 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2020 to 30-06-2020 |
3268 |
3268 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
16390 |
22 |
26207 |
42619 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
10263 |
0 |
0 |
19444 |
0 |
29707 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2020 to 30-06-2020 |
772 |
772 |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-01-2020 to 30-06-2020 |
3 |
3 |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2020 to 30-06-2020 |
6924 |
177 |
7101 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2019 to 29-02-2020 |
24961 |
5 |
24966 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
631 |
631 |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
107 |
107 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
5506 |
5506 |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
18 |
122701 |
122719 |
|||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2020 to 30-06-2020 |
313 |
300 |
613 |
|||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2020 to 30-06-2020 |
34422 |
1790 |
46 |
36258 |
||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-11-2019 to 30-04-2020 |
28627 |
28627 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK PLC (THE) |
no |
01-01-2020 to 30-06-2020 |
11877 |
3 |
1252 |
658 |
22 |
13812 |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
693 |
0 |
0 |
693 |
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
922 |
922 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2020 to 30-06-2020 |
85 |
4279 |
90 |
4454 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2020 to 30-06-2020 |
8130 |
23 |
358 |
2613 |
11124 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
24535 |
8 |
1622 |
9350 |
149 |
35664 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
3282 |
2196 |
413 |
5891 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2020 to 30-06-2020 |
27 |
743 |
770 |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2020 to 30-06-2020 |
3373 |
3373 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
762 |
762 |
||||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
34956 |
34956 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2019 to 29-02-2020 |
15218 |
160 |
37129 |
52507 |
||
UBS AG |
UBS GROUP AG |
no |
01-01-2020 to 30-06-2020 |
30 |
2 |
6 |
499 |
537 |
|
UK General Insurance Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
3900 |
3900 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
2095 |
0 |
176 |
135 |
6 |
2412 |
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-10-2019 to 31-03-2020 |
1600 |
1600 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2020 to 30-06-2020 |
8296 |
8296 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2020 to 30-06-2020 |
2 |
6670 |
5 |
6677 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-01-2020 to 30-06-2020 |
16 |
16 |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
209 |
97 |
237 |
5 |
548 |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-01-2020 to 30-06-2020 |
719 |
719 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
1940 |
693 |
55 |
20 |
2708 |
|
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
85 |
85 |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
1597 |
3 |
2343 |
543 |
4486 |
|
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
1145 |
1145 |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2019 to 31-03-2020 |
116 |
116 |
||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
71 |
71 |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
963 |
963 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
76037 |
25 |
7693 |
18880 |
779 |
103414 |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2020 to 30-06-2020 |
2928 |
468 |
77 |
3473 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
440 |
2 |
267 |
746 |
1455 |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
4310 |
0 |
857 |
785 |
5952 |
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
0 |
655 |
655 |
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2020 to 30-06-2020 |
261 |
47 |
6 |
314 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
812 |
403 |
12 |
0 |
1227 |
|
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
13279 |
13279 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
1429 |
1429 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
1503 |
29 |
563 |
65 |
171 |
2331 |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2020 to 30-06-2020 |
10414 |
10414 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2020 to 30-06-2020 |
15135 |
15135 |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
no |
01-01-2020 to 30-06-2020 |
5160 |
5160 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
3826 |
0 |
3826 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
623 |
0 |
28 |
371 |
1022 |
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
333 |
32 |
120 |
525 |
1010 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
2192 |
9 |
53 |
208 |
2462 |
|
Starling Bank Limited |
STARLING BANK LIMITED |
no |
01-12-2019 to 31-05-2020 |
2582 |
2582 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2020 to 30-06-2020 |
3869 |
3869 |
||||
Sterling ISA Managers Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
240 |
262 |
502 |
|||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2019 to 31-03-2020 |
4100 |
4100 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2020 to 30-06-2020 |
382 |
269 |
135 |
786 |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
5947 |
5947 |
||||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
463 |
463 |
||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
886 |
0 |
886 |
|||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-09-2019 to 29-02-2020 |
5929 |
5929 |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2019 to 31-03-2020 |
972 |
0 |
6 |
0 |
93 |
1071 |
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2020 to 30-06-2020 |
8 |
673 |
3 |
684 |
||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-01-2020 to 30-06-2020 |
4 |
4 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
594 |
594 |
||||
AXA France IARD |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
117951 |
117951 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
23512 |
23512 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
35861 |
35861 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2019 to 31-03-2020 |
692 |
692 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
13111 |
839 |
419 |
6 |
14375 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
63892 |
20 |
17325 |
189305 |
1714 |
272256 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2020 to 30-06-2020 |
9866 |
1 |
4 |
1 |
106 |
9978 |
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2020 to 30-06-2020 |
125270 |
147 |
10911 |
9963 |
3714 |
150005 |
BISL Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
8662 |
8662 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
17 |
67896 |
67913 |
|||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
722 |
722 |
||||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
1121 |
1121 |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2019 to 31-03-2020 |
15 |
811 |
2900 |
162 |
3888 |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-01-2020 to 30-06-2020 |
866 |
866 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2020 to 30-06-2020 |
69665 |
69665 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2020 to 30-06-2020 |
8980 |
8980 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2019 to 30-04-2020 |
981 |
981 |
||||
Canada Square Operations Limited |
CITIGROUP INC |
no |
01-01-2020 to 30-06-2020 |
37 |
11 |
2726 |
2774 |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2020 to 30-06-2020 |
23364 |
35034 |
58398 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
864 |
864 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
1047 |
1047 |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
310 |
895 |
1205 |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2020 to 30-06-2020 |
7346 |
7346 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
810 |
810 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
11737 |
762 |
4884 |
3663 |
21046 |
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2019 to 31-01-2020 |
112 |
1236 |
1348 |
|||
Ald Automotive Limited |
SOCIÉTÉ GÉNÉRALE SA |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
1 |
0 |
1 |
|
Acm Ulr Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
605 |
605 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
751 |
751 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
4199 |
4199 |
||||
Action 365 Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
775 |
775 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2019 to 29-02-2020 |
1032 |
1032 |
||||
Advantage Finance Ltd |
S & U PLC |
no |
01-08-2019 to 31-01-2020 |
73 |
73 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
3501 |
3501 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
1598 |
1598 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2020 to 30-06-2020 |
592 |
41 |
740 |
2 |
1375 |
|
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-01-2020 to 30-06-2020 |
1431 |
1431 |
||||
Al Rayan Bank PLC |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1570 |
202 |
1772 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
594 |
308 |
902 |
|||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
69164 |
69164 |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
8933 |
8933 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2020 to 30-06-2020 |
3814 |
94 |
3908 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2019 to 31-05-2020 |
4310 |
4310 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
1200 |
1200 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
3075 |
3075 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-01-2020 to 30-06-2020 |
606 |
606 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2020 to 30-06-2020 |
10821 |
10821 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2020 to 30-06-2020 |
3652 |
3652 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
2035 |
2035 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2019 to 31-03-2020 |
562 |
152 |
714 |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-08-2019 to 31-01-2020 |
18345 |
18345 |
||||
Avantia Insurance Limited |
KINGSTON TOPCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
658 |
658 |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
8538 |
8538 |
||||
Clydesdale Bank Plc |
CYBG PLC |
yes |
01-10-2019 to 31-03-2020 |
30244 |
14 |
1684 |
76778 |
57 |
108777 |
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2020 to 30-06-2020 |
856 |
856 |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-01-2020 to 30-06-2020 |
1962 |
1962 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
878 |
1924 |
2802 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
2764 |
2764 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
268 |
268 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2020 to 30-06-2020 |
25 |
46 |
591 |
662 |
||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
249 |
249 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
2254 |
2254 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
34 |
1218 |
1252 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2020 to 30-06-2020 |
37 |
182 |
4283 |
4502 |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
19080 |
19080 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
0 |
551 |
551 |
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
632 |
632 |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-10-2019 to 31-03-2020 |
16 |
16 |
||||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2020 to 30-06-2020 |
449 |
449 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
8459 |
8459 |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
no |
04-09-2019 to 03-03-2020 |
6867 |
6867 |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-10-2019 to 31-03-2020 |
6925 |
6925 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2020 to 30-06-2020 |
7243 |
7243 |
||||
HSBC Trust Company (UK) Ltd |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
29 |
0 |
0 |
506 |
535 |
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
146401 |
56 |
9281 |
59925 |
2763 |
218426 |
IGO4 Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1307 |
1307 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
4267 |
305 |
4572 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
1965 |
1965 |
||||
Insure & Go Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
586 |
586 |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
502 |
502 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
71 |
1997 |
2068 |
|||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
534 |
534 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
1069 |
280 |
1349 |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-01-2020 to 30-06-2020 |
136 |
1537 |
1673 |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
582 |
582 |
||||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-11-2019 to 30-04-2020 |
821 |
821 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
509 |
121 |
1 |
631 |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2020 to 30-06-2020 |
1063 |
1063 |
||||
Countrywide Assured Plc |
CHESNARA PLC |
no |
01-01-2020 to 30-06-2020 |
197 |
231 |
150 |
578 |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
856 |
2 |
79 |
16 |
61 |
1014 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-01-2020 to 30-06-2020 |
3647 |
3647 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
3425 |
722 |
89 |
2 |
4238 |
|
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
31 |
31 |
||||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
1287 |
2143 |
3430 |
|||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2020 to 30-06-2020 |
1320 |
19 |
1339 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1048 |
1048 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2019 to 31-03-2020 |
26157 |
26157 |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
16 |
403 |
264 |
683 |
||
Drydens Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
2 |
2 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2019 to 31-03-2020 |
974 |
974 |
||||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
no |
01-09-2019 to 29-02-2020 |
551 |
551 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
87 |
2735 |
2822 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
11968 |
11968 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
26453 |
26453 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
1101 |
1101 |
||||
Everyday Loans Limited |
NON-STANDARD FINANCE PLC |
no |
01-01-2020 to 30-06-2020 |
2 |
2 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2020 to 30-06-2020 |
659 |
659 |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-10-2019 to 31-03-2020 |
2 |
83 |
85 |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
509 |
509 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
8958 |
8958 |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
2204 |
2204 |
Closed
Complaints data - Closed
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
3050 |
11 |
2881 |
797 |
6739 |
|
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
554 |
554 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2020 to 30-06-2020 |
1682 |
53 |
88 |
7 |
1830 |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2019 to 31-03-2020 |
1256 |
36509 |
45 |
37810 |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
604 |
48 |
652 |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
454 |
454 |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
1781 |
1781 |
||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2020 to 30-06-2020 |
920 |
451 |
7 |
1378 |
||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-10-2019 to 31-03-2020 |
3242 |
3242 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2019 to 31-03-2020 |
333 |
521 |
221 |
1075 |
||
Pepper (UK) Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
602 |
602 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
1444 |
5 |
485 |
294 |
2228 |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
2192 |
2192 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
92258 |
35 |
5100 |
111341 |
469 |
209203 |
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2019 to 31-03-2020 |
614 |
614 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
632 |
367 |
983 |
10 |
1992 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
185 |
185 |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-01-2020 to 30-06-2020 |
567 |
567 |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-10-2019 to 31-03-2020 |
1556 |
1556 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2020 to 30-06-2020 |
5575 |
5575 |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-01-2020 to 30-06-2020 |
2233 |
2233 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2020 to 30-06-2020 |
1556 |
2 |
719 |
240 |
2517 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-10-2019 to 31-03-2020 |
1330 |
1330 |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-07-2019 to 01-01-2020 |
719 |
719 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
19678 |
19678 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2019 to 04-04-2020 |
46508 |
20 |
5454 |
35803 |
425 |
88210 |
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2019 to 31-03-2020 |
839 |
839 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
5210 |
5210 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
8335 |
0 |
8335 |
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2020 to 30-06-2020 |
874 |
874 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
1077 |
1077 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1153 |
0 |
1153 |
|||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
11 |
11 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
599 |
785 |
38 |
4 |
1426 |
|
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
635 |
173 |
808 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
894 |
2435 |
316 |
3645 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
495 |
495 |
||||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
570 |
570 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2020 to 30-06-2020 |
306 |
2417 |
214 |
2937 |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
6917 |
6917 |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
89553 |
146 |
4563 |
227598 |
1403 |
323263 |
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
80 |
80 |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
713 |
56 |
769 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-01-2020 to 30-06-2020 |
662 |
662 |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-01-2020 to 30-06-2020 |
1027 |
1027 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2020 to 30-06-2020 |
3462 |
3462 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
16658 |
23 |
32834 |
49515 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
9538 |
0 |
0 |
139749 |
0 |
149287 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2020 to 30-06-2020 |
763 |
763 |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-01-2020 to 30-06-2020 |
3 |
3 |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2020 to 30-06-2020 |
6769 |
165 |
6934 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2019 to 29-02-2020 |
24437 |
5 |
24442 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
623 |
623 |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
545 |
545 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
10420 |
165 |
714 |
11299 |
||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2020 to 30-06-2020 |
330 |
312 |
642 |
|||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
34921 |
34921 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK PLC (THE) |
no |
01-01-2020 to 30-06-2020 |
12036 |
3 |
1299 |
18341 |
33 |
31712 |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
708 |
0 |
0 |
708 |
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
879 |
879 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2020 to 30-06-2020 |
88 |
4458 |
90 |
4636 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2020 to 30-06-2020 |
8929 |
21 |
350 |
2731 |
12031 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
26113 |
9 |
1882 |
53217 |
203 |
81424 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
3308 |
2143 |
417 |
5868 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2020 to 30-06-2020 |
27 |
705 |
732 |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2020 to 30-06-2020 |
3327 |
3327 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
747 |
747 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2020 to 30-06-2020 |
33952 |
1700 |
43 |
35695 |
||
UBS AG |
UBS GROUP AG |
no |
01-01-2020 to 30-06-2020 |
33 |
3 |
9 |
498 |
543 |
|
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
1146 |
1146 |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
4161 |
4161 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
2274 |
0 |
191 |
1884 |
6 |
4355 |
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-10-2019 to 31-03-2020 |
1670 |
1670 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2020 to 30-06-2020 |
8525 |
8525 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2020 to 30-06-2020 |
1 |
7610 |
6 |
7617 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-01-2020 to 30-06-2020 |
57 |
57 |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
218 |
97 |
654 |
7 |
976 |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-01-2020 to 30-06-2020 |
708 |
708 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
2064 |
0 |
717 |
4104 |
31 |
6916 |
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
84 |
84 |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
1694 |
7 |
2476 |
591 |
4768 |
|
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-11-2019 to 30-04-2020 |
46899 |
46899 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2019 to 29-02-2020 |
15220 |
159 |
36554 |
51933 |
||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
18 |
140948 |
140966 |
|||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2020 to 30-06-2020 |
9695 |
9695 |
||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
95 |
95 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
76149 |
31 |
7806 |
57601 |
1131 |
142718 |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2020 to 30-06-2020 |
2816 |
469 |
78 |
3363 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
328 |
3 |
220 |
656 |
1207 |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
4239 |
0 |
845 |
751 |
5835 |
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
0 |
638 |
638 |
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2020 to 30-06-2020 |
276 |
46 |
6 |
328 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
658 |
406 |
16 |
1080 |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
774 |
774 |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
1260 |
1260 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
1437 |
16 |
547 |
198 |
100 |
2298 |
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
865 |
865 |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
no |
01-01-2020 to 30-06-2020 |
6026 |
6026 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2020 to 30-06-2020 |
14763 |
14763 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
3211 |
0 |
3211 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
629 |
0 |
29 |
382 |
1040 |
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
357 |
22 |
123 |
506 |
1008 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
2117 |
15 |
51 |
212 |
2395 |
|
Starling Bank Limited |
STARLING BANK LIMITED |
no |
01-12-2019 to 31-05-2020 |
2386 |
2386 |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2020 to 30-06-2020 |
3793 |
3793 |
||||
Sterling ISA Managers Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
204 |
261 |
465 |
|||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2019 to 31-03-2020 |
11840 |
11840 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2020 to 30-06-2020 |
387 |
312 |
153 |
852 |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
6563 |
2 |
6565 |
|||
Target Servicing Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
654 |
654 |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-09-2019 to 29-02-2020 |
19811 |
19811 |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2019 to 31-03-2020 |
963 |
0 |
6 |
0 |
75 |
1044 |
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2020 to 30-06-2020 |
8 |
0 |
747 |
7 |
0 |
762 |
Bought By Many Ltd |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
645 |
645 |
||||
AXA France IARD |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
203913 |
203913 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
27103 |
27103 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
35831 |
35831 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2019 to 31-03-2020 |
727 |
727 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
13120 |
843 |
1666 |
15 |
15644 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
61108 |
20 |
17399 |
248729 |
1779 |
329035 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2020 to 30-06-2020 |
9328 |
1 |
4 |
0 |
85 |
9418 |
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2020 to 30-06-2020 |
129467 |
165 |
10668 |
178005 |
3968 |
322273 |
BISL Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
9605 |
9605 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
13 |
60518 |
60531 |
|||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-01-2020 to 30-06-2020 |
118 |
118 |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2019 to 31-03-2020 |
20 |
789 |
12705 |
330 |
13844 |
|
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
566 |
566 |
||||
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-01-2020 to 30-06-2020 |
894 |
894 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2020 to 30-06-2020 |
90466 |
90466 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2020 to 30-06-2020 |
9242 |
9242 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2019 to 30-04-2020 |
1180 |
1180 |
||||
Canada Square Operations Limited |
CITIGROUP INC |
no |
01-01-2020 to 30-06-2020 |
45 |
25 |
18065 |
18135 |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2020 to 30-06-2020 |
23569 |
89503 |
113072 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
895 |
895 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
997 |
997 |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
309 |
890 |
1199 |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2020 to 30-06-2020 |
7094 |
7094 |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
8896 |
8896 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
298 |
298 |
||||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
1133 |
1133 |
||||
Clydesdale Bank Plc |
CYBG PLC |
yes |
01-10-2019 to 31-03-2020 |
30609 |
12 |
1738 |
59435 |
94 |
91888 |
Ald Automotive Limited |
SOCIÉTÉ GÉNÉRALE SA |
no |
01-01-2020 to 30-06-2020 |
1 |
1 |
||||
Acm Ulr Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
767 |
767 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
803 |
803 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
4406 |
4406 |
||||
Action 365 Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
791 |
791 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2019 to 29-02-2020 |
1032 |
1032 |
||||
Advantage Finance Ltd |
S & U PLC |
no |
01-08-2019 to 31-01-2020 |
68 |
68 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
3519 |
3519 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
1652 |
1652 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2020 to 30-06-2020 |
615 |
38 |
1273 |
3 |
1929 |
|
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-01-2020 to 30-06-2020 |
1546 |
1546 |
||||
Al Rayan Bank PLC |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1678 |
218 |
1896 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
600 |
281 |
881 |
|||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
11706 |
763 |
5556 |
4056 |
22081 |
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
9571 |
9571 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2020 to 30-06-2020 |
3730 |
6124 |
9854 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2019 to 31-05-2020 |
3863 |
3863 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
3335 |
3335 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-01-2020 to 30-06-2020 |
549 |
549 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2020 to 30-06-2020 |
10855 |
10855 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2020 to 30-06-2020 |
3685 |
3685 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
1852 |
1852 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2019 to 31-03-2020 |
561 |
152 |
713 |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-08-2019 to 31-01-2020 |
18565 |
18565 |
||||
Avantia Insurance Limited |
KINGSTON TOPCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
651 |
651 |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
72522 |
72522 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2019 to 31-01-2020 |
110 |
1261 |
1371 |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-01-2020 to 30-06-2020 |
130 |
1493 |
1623 |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2020 to 30-06-2020 |
854 |
854 |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-10-2019 to 31-03-2020 |
61 |
61 |
||||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
2895 |
2895 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
255 |
255 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2020 to 30-06-2020 |
18 |
46 |
543 |
607 |
||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
243 |
243 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
2233 |
2233 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
26 |
1153 |
1179 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2020 to 30-06-2020 |
40 |
155 |
4793 |
4988 |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
19180 |
19180 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
0 |
0 |
0 |
548 |
548 |
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
621 |
621 |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-01-2020 to 30-06-2020 |
684 |
684 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
8901 |
8901 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
607 |
607 |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
no |
04-09-2019 to 03-03-2020 |
8291 |
8291 |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-10-2019 to 31-03-2020 |
6271 |
6271 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2020 to 30-06-2020 |
6715 |
6715 |
||||
HSBC Trust Company (UK) Ltd |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
0 |
24 |
0 |
0 |
508 |
532 |
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
149530 |
58 |
9177 |
93644 |
2672 |
255081 |
IGO4 Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1315 |
1315 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
4212 |
17 |
4229 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
1939 |
1939 |
||||
Insure & Go Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
278 |
278 |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
392 |
392 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
74 |
1926 |
2000 |
|||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
1186 |
2412 |
3598 |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2020 to 30-06-2020 |
303 |
303 |
||||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-11-2019 to 30-04-2020 |
657 |
657 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2019 to 31-03-2020 |
25976 |
25976 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
539 |
129 |
3 |
671 |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2020 to 30-06-2020 |
1308 |
1308 |
||||
Countrywide Assured Plc |
CHESNARA PLC |
no |
01-01-2020 to 30-06-2020 |
213 |
237 |
155 |
605 |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
883 |
2 |
91 |
17 |
69 |
1062 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-01-2020 to 30-06-2020 |
3620 |
3620 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
3372 |
722 |
656 |
3 |
4753 |
|
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
53 |
53 |
||||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
1484 |
2302 |
3786 |
|||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2020 to 30-06-2020 |
1239 |
17 |
1256 |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1199 |
1199 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
581 |
581 |
||||
Drydens Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
5 |
5 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
775 |
237 |
1012 |
|||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2019 to 31-03-2020 |
887 |
887 |
||||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
no |
01-09-2019 to 29-02-2020 |
672 |
672 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
84 |
2630 |
2714 |
|||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
12127 |
12127 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
26555 |
26555 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
1159 |
1159 |
||||
Everyday Loans Limited |
NON-STANDARD FINANCE PLC |
no |
01-01-2020 to 30-06-2020 |
2 |
2 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2020 to 30-06-2020 |
658 |
658 |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-10-2019 to 31-03-2020 |
2 |
89 |
91 |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
501 |
501 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
9101 |
9101 |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
15 |
377 |
232 |
624 |
||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
2365 |
2365 |
Closed within 3 days
Complaints data - Closed within 3 days
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
18.4% |
18.4% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2020 to 30-06-2020 |
64.0% |
20.8% |
76.1% |
14.3% |
63.1% |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2019 to 31-03-2020 |
15.3% |
30.7% |
24.4% |
30.2% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
21.9% |
22.9% |
21.9% |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
20.9% |
20.9% |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
65.1% |
65.1% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2020 to 30-06-2020 |
64.2% |
31.5% |
28.6% |
53.3% |
||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-10-2019 to 31-03-2020 |
59.1% |
59.1% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2019 to 31-03-2020 |
31.2% |
30.9% |
19.9% |
28.7% |
||
Pepper (UK) Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
35.7% |
35.7% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
37.7% |
60.0% |
29.1% |
19.7% |
33.5% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
42.1% |
0.0% |
47.0% |
36.8% |
43.5% |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2019 to 31-03-2020 |
11.6% |
11.6% |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2019 to 04-04-2020 |
51.8% |
15.0% |
35.3% |
1.4% |
12.0% |
30.2% |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
45.4% |
43.3% |
0.8% |
20.0% |
22.9% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
64.3% |
64.3% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-01-2020 to 30-06-2020 |
19.0% |
19.0% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-10-2019 to 31-03-2020 |
61.6% |
61.6% |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2020 to 30-06-2020 |
38.2% |
38.2% |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2020 to 30-06-2020 |
32.1% |
0.0% |
21.7% |
15.0% |
27.5% |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-10-2019 to 31-03-2020 |
78.6% |
78.6% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-07-2019 to 01-01-2020 |
18.2% |
18.2% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
46.0% |
46.0% |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
51.0% |
51.0% |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
74.5% |
74.5% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
52.3% |
0.0% |
40.8% |
0.8% |
8.7% |
24.5% |
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
62.4% |
0.0% |
22.5% |
59.0% |
||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
35.8% |
35.8% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2020 to 30-06-2020 |
15.6% |
15.6% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
39.9% |
39.9% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
4.6% |
4.6% |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
9.1% |
9.1% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
82.6% |
72.7% |
34.2% |
25.0% |
75.7% |
|
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
3.0% |
1.7% |
2.7% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
27.5% |
42.5% |
23.7% |
37.2% |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
37.6% |
37.6% |
||||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
9.3% |
9.3% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2020 to 30-06-2020 |
23.9% |
14.7% |
28.0% |
16.6% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
39.1% |
39.1% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
45.8% |
2.7% |
54.0% |
2.3% |
14.8% |
15.1% |
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2019 to 31-03-2020 |
8.8% |
8.8% |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
7.6% |
44.6% |
10.3% |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-01-2020 to 30-06-2020 |
21.1% |
21.1% |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-01-2020 to 30-06-2020 |
40.1% |
40.1% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2020 to 30-06-2020 |
11.2% |
11.2% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
77.1% |
4.3% |
1.3% |
26.8% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
55.1% |
0.8% |
4.3% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2020 to 30-06-2020 |
89.6% |
89.6% |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-01-2020 to 30-06-2020 |
100.0% |
100.0% |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2020 to 30-06-2020 |
63.2% |
43.6% |
62.7% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2019 to 29-02-2020 |
52.2% |
20.0% |
52.2% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
27.3% |
27.3% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
2.5% |
2.5% |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
65.0% |
65.0% |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
27.8% |
0.4% |
0.4% |
|||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2020 to 30-06-2020 |
33.9% |
24.4% |
29.3% |
|||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2020 to 30-06-2020 |
59.0% |
44.6% |
65.1% |
58.3% |
||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-11-2019 to 30-04-2020 |
2.2% |
2.2% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK PLC (THE) |
no |
01-01-2020 to 30-06-2020 |
68.6% |
33.3% |
52.3% |
0.1% |
9.1% |
28.3% |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
55.8% |
55.8% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
6.5% |
6.5% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2020 to 30-06-2020 |
3.4% |
19.1% |
5.6% |
18.5% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2020 to 30-06-2020 |
26.3% |
9.5% |
31.7% |
35.8% |
28.6% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
48.3% |
0.0% |
36.5% |
1.3% |
2.0% |
17.2% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
35.5% |
49.1% |
43.2% |
41.0% |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2020 to 30-06-2020 |
44.4% |
47.1% |
47.0% |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2020 to 30-06-2020 |
4.8% |
4.8% |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
43.5% |
43.5% |
||||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
57.7% |
57.7% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2019 to 29-02-2020 |
49.0% |
18.2% |
10.6% |
21.9% |
||
UBS AG |
UBS GROUP AG |
no |
01-01-2020 to 30-06-2020 |
39.4% |
0.0% |
22.2% |
58.8% |
56.7% |
|
UK General Insurance Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
23.6% |
23.6% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
52.0% |
30.9% |
2.1% |
0.0% |
29.4% |
|
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-10-2019 to 31-03-2020 |
23.7% |
23.7% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2020 to 30-06-2020 |
41.1% |
41.1% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2020 to 30-06-2020 |
0.0% |
48.0% |
16.7% |
48.0% |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
65.6% |
53.6% |
1.4% |
0.0% |
20.9% |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-01-2020 to 30-06-2020 |
13.6% |
13.6% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
56.5% |
30.7% |
0.2% |
16.1% |
20.2% |
|
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
32.1% |
32.1% |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
15.1% |
0.0% |
14.7% |
21.2% |
15.6% |
|
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
50.2% |
50.2% |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2019 to 31-03-2020 |
||||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
12.6% |
12.6% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
24.3% |
24.3% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
73.4% |
0.0% |
53.0% |
1.3% |
1.0% |
42.6% |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2020 to 30-06-2020 |
35.8% |
28.4% |
39.7% |
34.9% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
6.7% |
0.0% |
12.3% |
16.8% |
13.2% |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
39.4% |
42.7% |
46.7% |
40.9% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
62.2% |
62.2% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2020 to 30-06-2020 |
18.5% |
19.6% |
16.7% |
18.6% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
28.4% |
5.9% |
62.5% |
20.5% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
0.8% |
0.8% |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
10.0% |
10.0% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
58.4% |
0.0% |
41.9% |
25.8% |
6.0% |
49.0% |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2020 to 30-06-2020 |
28.2% |
28.2% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2020 to 30-06-2020 |
66.7% |
66.7% |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
no |
01-01-2020 to 30-06-2020 |
46.0% |
46.0% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
10.2% |
10.2% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
4.5% |
0.0% |
8.4% |
5.8% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
0.0% |
0.2% |
0.1% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
50.8% |
13.3% |
33.3% |
29.7% |
48.4% |
|
Starling Bank Limited |
STARLING BANK LIMITED |
no |
01-12-2019 to 31-05-2020 |
37.0% |
37.0% |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2020 to 30-06-2020 |
71.9% |
71.9% |
||||
Sterling ISA Managers Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
28.9% |
28.4% |
28.6% |
|||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2019 to 31-03-2020 |
1.0% |
1.0% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2020 to 30-06-2020 |
12.7% |
12.8% |
14.4% |
13.0% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
53.7% |
0.0% |
53.6% |
|||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
||||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
10.6% |
10.6% |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-09-2019 to 29-02-2020 |
3.6% |
3.6% |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2019 to 31-03-2020 |
79.0% |
0.0% |
22.7% |
74.5% |
||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2020 to 30-06-2020 |
50.0% |
30.3% |
28.6% |
30.4% |
||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
16.1% |
16.1% |
||||
AXA France IARD |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
1.4% |
1.4% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
33.5% |
33.5% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
82.2% |
82.2% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2019 to 31-03-2020 |
7.2% |
7.2% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
33.8% |
24.3% |
6.3% |
20.0% |
30.3% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
52.8% |
15.0% |
54.8% |
1.8% |
9.3% |
14.1% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2020 to 30-06-2020 |
73.9% |
0.0% |
25.0% |
48.2% |
73.6% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2020 to 30-06-2020 |
59.1% |
30.9% |
42.5% |
1.0% |
29.7% |
26.1% |
BISL Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
33.3% |
33.3% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
30.8% |
0.2% |
0.2% |
|||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
22.9% |
22.9% |
||||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
65.1% |
65.1% |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2019 to 31-03-2020 |
15.0% |
6.1% |
23.6% |
10.3% |
22.3% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-01-2020 to 30-06-2020 |
24.4% |
24.4% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2020 to 30-06-2020 |
53.9% |
53.9% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2020 to 30-06-2020 |
48.4% |
48.4% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2019 to 30-04-2020 |
30.6% |
30.6% |
||||
Canada Square Operations Limited |
CITIGROUP INC |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
1.7% |
1.7% |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2020 to 30-06-2020 |
34.0% |
3.2% |
9.6% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
36.3% |
36.3% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
39.5% |
39.5% |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
36.2% |
29.3% |
31.1% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2020 to 30-06-2020 |
85.7% |
85.7% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
14.1% |
14.1% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
32.2% |
41.4% |
40.8% |
29.1% |
34.1% |
|
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2019 to 31-01-2020 |
62.7% |
68.3% |
67.8% |
|||
Ald Automotive Limited |
SOCIÉTÉ GÉNÉRALE SA |
no |
01-01-2020 to 30-06-2020 |
100.0% |
100.0% |
||||
Acm Ulr Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
2.7% |
2.7% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
12.0% |
12.0% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
40.3% |
40.3% |
||||
Action 365 Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
8.3% |
8.3% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2019 to 29-02-2020 |
64.7% |
64.7% |
||||
Advantage Finance Ltd |
S & U PLC |
no |
01-08-2019 to 31-01-2020 |
66.2% |
66.2% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
39.6% |
39.6% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
51.3% |
51.3% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2020 to 30-06-2020 |
30.1% |
10.5% |
0.0% |
0.0% |
9.8% |
|
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-01-2020 to 30-06-2020 |
21.3% |
21.3% |
||||
Al Rayan Bank PLC |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
14.5% |
41.3% |
17.6% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
58.7% |
6.8% |
42.1% |
|||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
43.6% |
43.6% |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
37.7% |
37.7% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2020 to 30-06-2020 |
10.8% |
0.2% |
4.2% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2019 to 31-05-2020 |
54.5% |
54.5% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
||||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
5.6% |
5.6% |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-01-2020 to 30-06-2020 |
56.1% |
56.1% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2020 to 30-06-2020 |
72.5% |
72.5% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2020 to 30-06-2020 |
38.9% |
38.9% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
40.9% |
40.9% |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2019 to 31-03-2020 |
50.1% |
34.9% |
46.8% |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-08-2019 to 31-01-2020 |
43.4% |
43.4% |
||||
Avantia Insurance Limited |
KINGSTON TOPCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
75.1% |
75.1% |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
64.8% |
64.8% |
||||
Clydesdale Bank Plc |
CYBG PLC |
yes |
01-10-2019 to 31-03-2020 |
44.0% |
50.0% |
36.0% |
0.0% |
19.1% |
15.4% |
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2020 to 30-06-2020 |
45.9% |
45.9% |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-01-2020 to 30-06-2020 |
16.7% |
16.7% |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
3.0% |
3.0% |
3.0% |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
45.3% |
45.3% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
3.1% |
3.1% |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2020 to 30-06-2020 |
16.7% |
19.6% |
25.8% |
25.0% |
||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
18.9% |
18.9% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
70.0% |
70.0% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
46.2% |
76.4% |
75.7% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2020 to 30-06-2020 |
22.5% |
16.8% |
10.3% |
10.6% |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
55.6% |
55.6% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
55.8% |
55.8% |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
31.7% |
31.7% |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-10-2019 to 31-03-2020 |
16.4% |
16.4% |
||||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2020 to 30-06-2020 |
5.0% |
5.0% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
47.1% |
47.1% |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
no |
04-09-2019 to 03-03-2020 |
1.0% |
1.0% |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-10-2019 to 31-03-2020 |
59.0% |
59.0% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2020 to 30-06-2020 |
17.5% |
17.5% |
||||
HSBC Trust Company (UK) Ltd |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
33.3% |
34.4% |
34.4% |
|||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
70.6% |
31.0% |
43.5% |
14.6% |
32.6% |
48.7% |
IGO4 Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
61.2% |
61.2% |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
33.6% |
0.0% |
33.5% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
51.9% |
51.9% |
||||
Insure & Go Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
30.2% |
30.2% |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
2.6% |
2.6% |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
25.7% |
38.7% |
38.3% |
|||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
2.0% |
2.0% |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
37.2% |
32.5% |
36.1% |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-01-2020 to 30-06-2020 |
16.9% |
32.4% |
31.1% |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
76.8% |
76.8% |
||||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-11-2019 to 30-04-2020 |
9.3% |
9.3% |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
3.2% |
2.3% |
0.0% |
3.0% |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2020 to 30-06-2020 |
33.3% |
33.3% |
||||
Countrywide Assured Plc |
CHESNARA PLC |
no |
01-01-2020 to 30-06-2020 |
28.2% |
30.4% |
45.2% |
33.4% |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
49.6% |
0.0% |
17.6% |
35.3% |
14.5% |
44.3% |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-01-2020 to 30-06-2020 |
28.2% |
28.2% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
74.2% |
56.1% |
5.6% |
0.0% |
61.9% |
|
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
17.0% |
17.0% |
||||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
0.9% |
3.4% |
2.5% |
|||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2020 to 30-06-2020 |
37.5% |
23.5% |
37.3% |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
22.5% |
22.5% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2019 to 31-03-2020 |
40.3% |
40.3% |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
13.3% |
37.1% |
33.6% |
35.3% |
||
Drydens Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
0.0% |
0.0% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2019 to 31-03-2020 |
6.5% |
6.5% |
||||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
no |
01-09-2019 to 29-02-2020 |
28.0% |
28.0% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
6.0% |
34.0% |
33.1% |
|||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
39.0% |
39.0% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
47.9% |
47.9% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
33.1% |
33.1% |
||||
Everyday Loans Limited |
NON-STANDARD FINANCE PLC |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2020 to 30-06-2020 |
86.0% |
86.0% |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-10-2019 to 31-03-2020 |
0.0% |
62.9% |
61.5% |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
44.9% |
44.9% |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
34.8% |
34.8% |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
27.9% |
27.9% |
Closed after 3 days but within 8 weeks
Complaints data - Closed after 3 days but within 8 weeks
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
49.4% |
49.4% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-01-2020 to 30-06-2020 |
36.0% |
79.2% |
23.9% |
85.7% |
36.9% |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-10-2019 to 31-03-2020 |
81.4% |
6.5% |
31.1% |
9.0% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
76.8% |
77.1% |
76.8% |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-01-2020 to 30-06-2020 |
78.4% |
78.4% |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
34.9% |
34.9% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-01-2020 to 30-06-2020 |
34.0% |
53.4% |
42.9% |
40.4% |
||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-10-2019 to 31-03-2020 |
40.3% |
40.3% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-10-2019 to 31-03-2020 |
68.8% |
67.2% |
75.6% |
69.4% |
||
Pepper (UK) Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
64.1% |
64.1% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
51.0% |
40.0% |
49.3% |
57.5% |
51.5% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
52.9% |
72.7% |
47.1% |
53.1% |
50.5% |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-10-2019 to 31-03-2020 |
88.1% |
88.1% |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-10-2019 to 04-04-2020 |
47.7% |
80.0% |
64.1% |
5.9% |
76.2% |
31.9% |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
47.5% |
44.1% |
1.0% |
30.0% |
23.8% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
31.4% |
31.4% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-01-2020 to 30-06-2020 |
74.8% |
74.8% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-10-2019 to 31-03-2020 |
38.2% |
38.2% |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-01-2020 to 30-06-2020 |
58.5% |
58.5% |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-01-2020 to 30-06-2020 |
0.1% |
0.1% |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-01-2020 to 30-06-2020 |
65.5% |
100.0% |
75.1% |
81.3% |
69.8% |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-10-2019 to 31-03-2020 |
21.3% |
21.3% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-07-2019 to 01-01-2020 |
81.8% |
81.8% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
40.4% |
40.4% |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
48.3% |
48.3% |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
25.5% |
25.5% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
43.9% |
40.0% |
52.9% |
5.8% |
67.4% |
23.9% |
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
27.1% |
81.2% |
76.5% |
31.0% |
||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
46.9% |
46.9% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-01-2020 to 30-06-2020 |
84.2% |
84.2% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
59.7% |
59.7% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
92.5% |
92.5% |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-01-2020 to 30-06-2020 |
45.5% |
45.5% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
17.4% |
27.3% |
44.7% |
25.0% |
23.6% |
|
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
95.1% |
28.3% |
80.8% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
72.1% |
47.1% |
73.7% |
55.6% |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
59.2% |
59.2% |
||||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
86.5% |
86.5% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-01-2020 to 30-06-2020 |
63.4% |
26.8% |
60.3% |
33.0% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
56.9% |
56.9% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
46.5% |
80.8% |
31.2% |
8.4% |
71.0% |
19.6% |
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-10-2019 to 31-03-2020 |
81.3% |
81.3% |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
92.1% |
53.6% |
89.3% |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-01-2020 to 30-06-2020 |
77.2% |
77.2% |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-01-2020 to 30-06-2020 |
57.4% |
57.4% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-01-2020 to 30-06-2020 |
82.4% |
82.4% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
21.0% |
91.3% |
98.6% |
72.5% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
39.9% |
13.1% |
14.8% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-01-2020 to 30-06-2020 |
10.4% |
10.4% |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-01-2020 to 30-06-2020 |
36.8% |
56.4% |
37.3% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-09-2019 to 29-02-2020 |
47.7% |
60.0% |
47.7% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-08-2019 to 31-01-2020 |
72.4% |
72.4% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
83.8% |
83.8% |
||||
Saga Services Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
34.9% |
34.9% |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
66.7% |
17.9% |
17.9% |
|||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-01-2020 to 30-06-2020 |
61.5% |
72.4% |
66.8% |
|||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-01-2020 to 30-06-2020 |
40.7% |
54.1% |
34.9% |
41.3% |
||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-11-2019 to 30-04-2020 |
97.7% |
97.7% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK PLC (THE) |
no |
01-01-2020 to 30-06-2020 |
27.9% |
66.7% |
46.8% |
1.6% |
45.5% |
13.5% |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
30.9% |
30.9% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
92.3% |
92.3% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-01-2020 to 30-06-2020 |
96.6% |
76.1% |
94.4% |
76.8% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-01-2020 to 30-06-2020 |
60.8% |
90.5% |
61.7% |
60.5% |
60.8% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
44.6% |
44.4% |
52.1% |
6.9% |
52.7% |
20.1% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
57.6% |
49.3% |
52.8% |
54.2% |
||
The Share Centre Limited |
SHARE PLC |
no |
01-01-2020 to 30-06-2020 |
51.9% |
52.6% |
52.6% |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-01-2020 to 30-06-2020 |
94.0% |
94.0% |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
40.8% |
40.8% |
||||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
40.8% |
40.8% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-09-2019 to 29-02-2020 |
50.9% |
81.8% |
63.5% |
59.9% |
||
UBS AG |
UBS GROUP AG |
no |
01-01-2020 to 30-06-2020 |
60.6% |
66.7% |
66.7% |
38.0% |
40.0% |
|
UK General Insurance Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
69.7% |
69.7% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
42.1% |
64.9% |
1.0% |
83.3% |
25.4% |
|
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-10-2019 to 31-03-2020 |
64.4% |
64.4% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-01-2020 to 30-06-2020 |
58.7% |
58.7% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-01-2020 to 30-06-2020 |
100.0% |
51.4% |
83.3% |
51.4% |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-01-2020 to 30-06-2020 |
21.1% |
21.1% |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
no |
01-10-2019 to 31-03-2020 |
33.9% |
46.4% |
5.8% |
100.0% |
16.8% |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-01-2020 to 30-06-2020 |
86.3% |
86.3% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
41.0% |
62.9% |
1.4% |
64.5% |
19.9% |
|
Zopa Bank Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
67.9% |
67.9% |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
70.0% |
42.9% |
75.6% |
70.9% |
73.0% |
|
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
47.8% |
47.8% |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-10-2019 to 31-03-2020 |
||||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
38.9% |
38.9% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
75.1% |
75.1% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-01-2020 to 30-06-2020 |
26.2% |
48.4% |
45.9% |
8.7% |
42.7% |
20.4% |
Scottish Equitable Plc |
AEGON NV |
no |
01-01-2020 to 30-06-2020 |
52.1% |
69.7% |
59.0% |
54.7% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-01-2020 to 30-06-2020 |
67.7% |
33.3% |
78.2% |
76.7% |
74.4% |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
48.3% |
42.6% |
33.3% |
45.6% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
25.4% |
25.4% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-01-2020 to 30-06-2020 |
80.1% |
73.9% |
83.3% |
79.3% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
70.1% |
84.7% |
31.3% |
75.0% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
0.4% |
0.4% |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
87.9% |
87.9% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
41.5% |
100.0% |
57.8% |
17.7% |
78.0% |
45.3% |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-01-2020 to 30-06-2020 |
68.5% |
68.5% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-01-2020 to 30-06-2020 |
33.3% |
33.3% |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
no |
01-01-2020 to 30-06-2020 |
53.9% |
53.9% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
19.1% |
19.1% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
94.3% |
100.0% |
90.6% |
93.1% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-01-2020 to 30-06-2020 |
75.1% |
72.7% |
81.3% |
67.2% |
71.8% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
45.8% |
86.7% |
66.7% |
63.2% |
48.1% |
|
Starling Bank Limited |
STARLING BANK LIMITED |
no |
01-12-2019 to 31-05-2020 |
63.0% |
63.0% |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-01-2020 to 30-06-2020 |
28.1% |
28.1% |
||||
Sterling ISA Managers Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
70.1% |
71.3% |
70.8% |
|||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-10-2019 to 31-03-2020 |
5.8% |
5.8% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-01-2020 to 30-06-2020 |
85.0% |
86.5% |
85.6% |
85.7% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
44.4% |
0.0% |
44.4% |
|||
Tandem Bank Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
||||||
Target Servicing Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
65.6% |
65.6% |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-09-2019 to 29-02-2020 |
89.7% |
89.7% |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-10-2019 to 31-03-2020 |
18.6% |
100.0% |
50.7% |
21.4% |
||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-01-2020 to 30-06-2020 |
37.5% |
61.2% |
0.0% |
60.4% |
||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-01-2020 to 30-06-2020 |
11.9% |
11.9% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
60.1% |
60.1% |
||||
AXA France IARD |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
15.9% |
15.9% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
30.2% |
30.2% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-01-2020 to 30-06-2020 |
17.3% |
17.3% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-10-2019 to 31-03-2020 |
88.2% |
88.2% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
65.4% |
74.6% |
9.9% |
60.0% |
60.0% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
41.9% |
75.0% |
30.4% |
5.3% |
76.7% |
13.8% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-01-2020 to 30-06-2020 |
20.4% |
100.0% |
25.0% |
37.6% |
20.6% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-01-2020 to 30-06-2020 |
36.6% |
34.5% |
49.0% |
4.5% |
35.2% |
19.2% |
BISL Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
65.5% |
65.5% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
69.2% |
1.7% |
1.7% |
|||
Bought By Many Ltd |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
77.1% |
77.1% |
||||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
33.4% |
33.4% |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-10-2019 to 31-03-2020 |
25.0% |
91.4% |
1.7% |
18.5% |
7.2% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-01-2020 to 30-06-2020 |
71.9% |
71.9% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-01-2020 to 30-06-2020 |
18.5% |
18.5% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-01-2020 to 30-06-2020 |
46.4% |
46.4% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-11-2019 to 30-04-2020 |
44.5% |
44.5% |
||||
Canada Square Operations Limited |
CITIGROUP INC |
no |
01-01-2020 to 30-06-2020 |
64.4% |
36.0% |
14.2% |
14.4% |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-01-2020 to 30-06-2020 |
65.6% |
6.6% |
18.9% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
63.7% |
63.7% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
60.2% |
60.2% |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
63.8% |
70.7% |
68.9% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-01-2020 to 30-06-2020 |
14.3% |
14.3% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
49.5% |
49.5% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
60.1% |
49.3% |
39.7% |
54.4% |
53.6% |
|
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-08-2019 to 31-01-2020 |
37.3% |
30.9% |
31.4% |
|||
Ald Automotive Limited |
SOCIÉTÉ GÉNÉRALE SA |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
||||
Acm Ulr Limited |
BGL GROUP |
no |
01-01-2020 to 30-06-2020 |
91.5% |
91.5% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
88.0% |
88.0% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-08-2019 to 31-01-2020 |
45.4% |
45.4% |
||||
Action 365 Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
57.0% |
57.0% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-09-2019 to 29-02-2020 |
35.3% |
35.3% |
||||
Advantage Finance Ltd |
S & U PLC |
no |
01-08-2019 to 31-01-2020 |
33.8% |
33.8% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
55.7% |
55.7% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-01-2020 to 30-06-2020 |
48.0% |
48.0% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-01-2020 to 30-06-2020 |
69.8% |
89.5% |
49.5% |
100.0% |
56.8% |
|
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-01-2020 to 30-06-2020 |
77.4% |
77.4% |
||||
Al Rayan Bank PLC |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
85.1% |
57.8% |
82.0% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
38.3% |
84.7% |
53.1% |
|||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
49.4% |
49.4% |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
57.0% |
57.0% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-01-2020 to 30-06-2020 |
88.6% |
1.2% |
34.3% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
no |
01-12-2019 to 31-05-2020 |
44.8% |
44.8% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-01-2020 to 30-06-2020 |
||||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
94.4% |
94.4% |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-01-2020 to 30-06-2020 |
29.1% |
29.1% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-01-2020 to 30-06-2020 |
26.8% |
26.8% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-01-2020 to 30-06-2020 |
60.4% |
60.4% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-01-2020 to 30-06-2020 |
58.9% |
58.9% |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-10-2019 to 31-03-2020 |
49.9% |
64.5% |
53.0% |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-08-2019 to 31-01-2020 |
55.9% |
55.9% |
||||
Avantia Insurance Limited |
KINGSTON TOPCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
24.9% |
24.9% |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
34.5% |
34.5% |
||||
Clydesdale Bank Plc |
CYBG PLC |
yes |
01-10-2019 to 31-03-2020 |
31.9% |
25.0% |
47.1% |
3.0% |
43.6% |
13.5% |
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-01-2020 to 30-06-2020 |
51.5% |
51.5% |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-01-2020 to 30-06-2020 |
75.0% |
75.0% |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
60.5% |
59.8% |
60.1% |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-01-2020 to 30-06-2020 |
50.6% |
50.6% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-01-2020 to 30-06-2020 |
80.4% |
80.4% |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-01-2020 to 30-06-2020 |
77.8% |
78.3% |
73.8% |
74.3% |
||
Funding Circle Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
78.6% |
78.6% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-01-2020 to 30-06-2020 |
27.7% |
27.7% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
50.0% |
23.1% |
23.7% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-01-2020 to 30-06-2020 |
77.5% |
81.9% |
76.8% |
76.9% |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
43.3% |
43.3% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
27.7% |
27.7% |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
64.4% |
64.4% |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-10-2019 to 31-03-2020 |
16.4% |
16.4% |
||||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-01-2020 to 30-06-2020 |
95.0% |
95.0% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-09-2019 to 29-02-2020 |
51.1% |
51.1% |
||||
Home Retail Group Insurance Services Limited |
J SAINSBURY PLC |
no |
04-09-2019 to 03-03-2020 |
66.0% |
66.0% |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-10-2019 to 31-03-2020 |
39.8% |
39.8% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-01-2020 to 30-06-2020 |
82.5% |
82.5% |
||||
HSBC Trust Company (UK) Ltd |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
50.0% |
59.1% |
58.6% |
|||
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-01-2020 to 30-06-2020 |
29.0% |
41.4% |
55.6% |
32.8% |
61.8% |
31.7% |
IGO4 Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
37.9% |
37.9% |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
58.0% |
58.8% |
58.0% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
46.9% |
46.9% |
||||
Insure & Go Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
47.1% |
47.1% |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
79.1% |
79.1% |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-01-2020 to 30-06-2020 |
70.3% |
60.3% |
60.7% |
|||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
77.8% |
77.8% |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
62.8% |
67.5% |
63.9% |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-01-2020 to 30-06-2020 |
55.4% |
57.1% |
56.9% |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
23.2% |
23.2% |
||||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-11-2019 to 30-04-2020 |
85.5% |
85.5% |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
94.1% |
97.7% |
100.0% |
94.8% |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-01-2020 to 30-06-2020 |
66.4% |
66.4% |
||||
Countrywide Assured Plc |
CHESNARA PLC |
no |
01-01-2020 to 30-06-2020 |
66.7% |
68.4% |
52.3% |
63.6% |
||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-01-2020 to 30-06-2020 |
49.6% |
100.0% |
71.4% |
64.7% |
78.3% |
53.7% |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-01-2020 to 30-06-2020 |
70.9% |
70.9% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-01-2020 to 30-06-2020 |
25.8% |
43.9% |
5.3% |
66.7% |
25.7% |
|
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
17.0% |
17.0% |
||||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-01-2020 to 30-06-2020 |
86.3% |
24.0% |
48.4% |
|||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-01-2020 to 30-06-2020 |
61.4% |
76.5% |
61.6% |
|||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
67.6% |
67.6% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-10-2019 to 31-03-2020 |
59.7% |
59.7% |
||||
Family Assurance Friendly Society Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-01-2020 to 30-06-2020 |
80.0% |
62.9% |
66.4% |
64.6% |
||
Drydens Limited |
NO GROUP |
no |
01-10-2019 to 31-03-2020 |
100.0% |
100.0% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-10-2019 to 31-03-2020 |
65.4% |
65.4% |
||||
Endsleigh Insurance Services Ltd |
A-PLAN HOLDINGS |
no |
01-09-2019 to 29-02-2020 |
62.5% |
62.5% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
91.7% |
63.5% |
64.3% |
|||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-01-2020 to 30-06-2020 |
59.9% |
59.9% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
no |
01-01-2020 to 30-06-2020 |
49.5% |
49.5% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-01-2020 to 30-06-2020 |
61.3% |
61.3% |
||||
Everyday Loans Limited |
NON-STANDARD FINANCE PLC |
no |
01-01-2020 to 30-06-2020 |
0.0% |
0.0% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-01-2020 to 30-06-2020 |
13.7% |
13.7% |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-10-2019 to 31-03-2020 |
100.0% |
36.0% |
37.4% |
|||
Extracover Limited |
NO GROUP |
no |
01-01-2020 to 30-06-2020 |
53.9% |
53.9% |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-01-2020 to 30-06-2020 |
61.1% |
61.1% |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-01-2020 to 30-06-2020 |
66.7% |
66.7% |
Upheld
Complaints data - Upheld
Firm name |
Firm group |
Reporting period |
Joint report |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
01-01-2020 to 30-06-2020 |
no |
36.6% |
36.6% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
01-01-2020 to 30-06-2020 |
no |
19.7% |
30.2% |
72.7% |
0.0% |
22.5% |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
01-10-2019 to 31-03-2020 |
no |
34.2% |
32.5% |
6.7% |
32.5% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
01-01-2020 to 30-06-2020 |
no |
68.2% |
66.7% |
68.1% |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
01-01-2020 to 30-06-2020 |
no |
61.7% |
61.7% |
||||
One Call Insurance Services Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
19.5% |
19.5% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
01-01-2020 to 30-06-2020 |
no |
47.6% |
43.9% |
14.3% |
46.2% |
||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
01-10-2019 to 31-03-2020 |
no |
65.2% |
65.2% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
01-10-2019 to 31-03-2020 |
yes |
55.0% |
46.4% |
5.9% |
40.7% |
||
Pepper (UK) Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
27.7% |
27.7% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
01-01-2020 to 30-06-2020 |
no |
71.1% |
80.0% |
64.5% |
61.9% |
68.5% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
01-01-2020 to 30-06-2020 |
no |
51.4% |
36.4% |
57.6% |
54.2% |
54.4% |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
01-10-2019 to 31-03-2020 |
no |
66.4% |
66.4% |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
05-10-2019 to 04-04-2020 |
no |
49.3% |
10.0% |
51.6% |
44.9% |
28.2% |
47.5% |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
01-01-2020 to 30-06-2020 |
no |
46.7% |
52.3% |
3.3% |
0.0% |
26.1% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
01-01-2020 to 30-06-2020 |
no |
2.7% |
2.7% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
01-01-2020 to 30-06-2020 |
no |
55.0% |
55.0% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
01-10-2019 to 31-03-2020 |
no |
28.9% |
28.9% |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
01-01-2020 to 30-06-2020 |
yes |
39.1% |
39.1% |
||||
RCI Financial Services Limited |
RENAULT |
01-01-2020 to 30-06-2020 |
no |
1.4% |
1.4% |
||||
ReAssure Limited |
SWISS RE AG |
01-01-2020 to 30-06-2020 |
no |
59.2% |
50.0% |
38.8% |
64.6% |
53.9% |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
01-10-2019 to 31-03-2020 |
no |
31.4% |
31.4% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
02-07-2019 to 01-01-2020 |
no |
46.2% |
46.2% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
61.8% |
61.8% |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
45.0% |
45.0% |
||||
Next Risk Solutions Limited |
NO GROUP |
01-10-2019 to 31-03-2020 |
no |
28.0% |
28.0% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
01-01-2020 to 30-06-2020 |
no |
67.4% |
25.7% |
67.5% |
47.2% |
30.5% |
56.6% |
Sainsbury's Bank Plc |
J SAINSBURY PLC |
01-09-2019 to 29-02-2020 |
no |
73.6% |
51.5% |
51.4% |
71.9% |
||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
52.5% |
52.5% |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
01-01-2020 to 30-06-2020 |
no |
63.5% |
63.5% |
||||
Kensington Mortgage Company Limited |
NO GROUP |
01-10-2019 to 31-03-2020 |
no |
35.2% |
35.2% |
||||
Landmark Mortgages Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
33.3% |
33.3% |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
01-01-2020 to 30-06-2020 |
no |
18.2% |
18.2% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
01-01-2020 to 30-06-2020 |
no |
56.6% |
53.1% |
47.4% |
0.0% |
54.3% |
|
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
90.2% |
6.9% |
72.4% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
38.0% |
42.2% |
40.5% |
41.0% |
||
Legal Insurance Management Ltd |
NO GROUP |
01-08-2019 to 31-01-2020 |
no |
35.8% |
35.8% |
||||
Link Market Services Trustees Limited |
LINK ADMINISTRATION HOLDINGS LIMITED |
01-01-2020 to 30-06-2020 |
no |
55.3% |
55.3% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
01-01-2020 to 30-06-2020 |
no |
85.0% |
83.7% |
85.5% |
83.9% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
01-01-2020 to 30-06-2020 |
no |
59.8% |
59.8% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
55.9% |
10.3% |
58.0% |
60.1% |
46.6% |
58.8% |
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
01-10-2019 to 31-03-2020 |
no |
45.3% |
45.3% |
||||
London and Country Mortgages Ltd |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
61.4% |
33.9% |
59.4% |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
01-01-2020 to 30-06-2020 |
yes |
43.7% |
43.7% |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
01-01-2020 to 30-06-2020 |
no |
31.3% |
31.3% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
01-01-2020 to 30-06-2020 |
no |
53.9% |
53.9% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
01-01-2020 to 30-06-2020 |
no |
50.9% |
52.2% |
65.4% |
60.5% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
46.2% |
50.6% |
50.3% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
01-01-2020 to 30-06-2020 |
no |
31.8% |
31.8% |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
01-01-2020 to 30-06-2020 |
no |
0.0% |
0.0% |
||||
Metro Bank PLC |
METRO BANK PLC |
01-01-2020 to 30-06-2020 |
no |
40.7% |
46.1% |
40.8% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
01-09-2019 to 29-02-2020 |
no |
45.0% |
60.0% |
45.0% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
01-08-2019 to 31-01-2020 |
no |
51.8% |
51.8% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
01-01-2020 to 30-06-2020 |
no |
56.3% |
56.3% |
||||
Saga Services Limited |
SAGA PLC |
01-08-2019 to 31-01-2020 |
no |
36.2% |
36.2% |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
01-01-2020 to 30-06-2020 |
no |
5.6% |
19.6% |
19.6% |
|||
Investment Funds Direct Limited |
M&G GROUP |
01-01-2020 to 30-06-2020 |
no |
78.2% |
82.4% |
80.2% |
|||
TSB Bank plc |
BANCO DE SABADELL SA |
01-01-2020 to 30-06-2020 |
no |
60.0% |
59.0% |
58.1% |
59.9% |
||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
01-11-2019 to 30-04-2020 |
no |
39.2% |
39.2% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK PLC (THE) |
01-01-2020 to 30-06-2020 |
no |
53.9% |
0.0% |
44.1% |
74.5% |
3.0% |
65.4% |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
43.5% |
43.5% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
01-10-2019 to 31-03-2020 |
no |
46.3% |
46.3% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
01-01-2020 to 30-06-2020 |
yes |
34.1% |
50.3% |
41.1% |
49.8% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
01-01-2020 to 30-06-2020 |
yes |
79.5% |
57.1% |
74.6% |
80.7% |
79.6% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
01-01-2020 to 30-06-2020 |
no |
64.0% |
11.1% |
58.0% |
49.9% |
23.6% |
54.5% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
01-01-2020 to 30-06-2020 |
no |
57.5% |
40.5% |
42.7% |
50.2% |
||
The Share Centre Limited |
SHARE PLC |
01-01-2020 to 30-06-2020 |
no |
29.6% |
37.9% |
37.6% |
|||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
01-01-2020 to 30-06-2020 |
no |
36.7% |
36.7% |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
01-01-2020 to 30-06-2020 |
no |
42.4% |
42.4% |
||||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
63.3% |
63.3% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
01-09-2019 to 29-02-2020 |
no |
42.3% |
39.0% |
24.9% |
30.1% |
||
UBS AG |
UBS GROUP AG |
01-01-2020 to 30-06-2020 |
no |
21.2% |
33.3% |
11.1% |
66.7% |
62.8% |
|
UK General Insurance Limited |
NO GROUP |
01-10-2019 to 31-03-2020 |
no |
56.0% |
56.0% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
01-01-2020 to 30-06-2020 |
no |
68.7% |
69.1% |
34.6% |
33.3% |
53.9% |
|
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
01-10-2019 to 31-03-2020 |
no |
59.8% |
59.8% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
01-01-2020 to 30-06-2020 |
no |
37.3% |
37.3% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
01-01-2020 to 30-06-2020 |
yes |
100.0% |
47.1% |
66.7% |
47.1% |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
01-01-2020 to 30-06-2020 |
no |
28.1% |
28.1% |
||||
West Bromwich Building Society |
WEST BROMWICH BUILDING SOCIETY |
01-10-2019 to 31-03-2020 |
no |
45.0% |
43.3% |
41.9% |
0.0% |
42.4% |
|
Xbridge Limited |
TRAVELERS COMPANIES INC. |
01-01-2020 to 30-06-2020 |
no |
39.3% |
39.3% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
01-01-2020 to 30-06-2020 |
no |
70.1% |
53.8% |
46.4% |
3.2% |
54.0% |
|
Zopa Bank Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
yes |
46.4% |
46.4% |
||||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
01-01-2020 to 30-06-2020 |
no |
50.8% |
0.0% |
47.5% |
48.4% |
48.7% |
|
Tesco Underwriting Limited |
AGEAS SA-NV |
01-01-2020 to 30-06-2020 |
no |
42.7% |
42.7% |
||||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
01-10-2019 to 31-03-2020 |
no |
||||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
01-01-2020 to 30-06-2020 |
no |
0.0% |
0.0% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
35.6% |
35.6% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
01-01-2020 to 30-06-2020 |
no |
38.7% |
16.1% |
52.3% |
33.3% |
8.7% |
37.0% |
Scottish Equitable Plc |
AEGON NV |
01-01-2020 to 30-06-2020 |
no |
49.6% |
45.2% |
53.8% |
49.1% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
yes |
76.5% |
0.0% |
64.1% |
70.6% |
70.8% |
|
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
68.5% |
72.2% |
73.0% |
69.6% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
51.3% |
51.3% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
01-01-2020 to 30-06-2020 |
no |
48.2% |
41.3% |
16.7% |
46.6% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
58.1% |
57.1% |
0.0% |
56.9% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
01-01-2020 to 30-06-2020 |
no |
24.3% |
24.3% |
||||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
01-01-2020 to 30-06-2020 |
no |
35.1% |
35.1% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
01-01-2020 to 30-06-2020 |
no |
73.7% |
87.5% |
56.7% |
25.8% |
68.0% |
65.4% |
Society of Lloyd's |
SOCIETY OF LLOYD'S |
01-01-2020 to 30-06-2020 |
no |
42.2% |
42.2% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
01-01-2020 to 30-06-2020 |
no |
71.2% |
71.2% |
||||
Telefonica Insurance S.A. |
TELEFONICA SA |
01-01-2020 to 30-06-2020 |
no |
65.8% |
65.8% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
54.5% |
54.5% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
01-01-2020 to 30-06-2020 |
no |
80.6% |
79.3% |
83.5% |
81.6% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
01-01-2020 to 30-06-2020 |
no |
29.1% |
27.3% |
11.4% |
25.7% |
25.2% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
01-01-2020 to 30-06-2020 |
no |
51.9% |
46.7% |
21.6% |
51.4% |
51.2% |
|
Starling Bank Limited |
STARLING BANK LIMITED |
01-12-2019 to 31-05-2020 |
no |
34.4% |
34.4% |
||||
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
01-01-2020 to 30-06-2020 |
no |
61.1% |
61.1% |
||||
Sterling ISA Managers Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
52.5% |
49.8% |
51.0% |
|||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
01-10-2019 to 31-03-2020 |
no |
59.4% |
59.4% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
01-01-2020 to 30-06-2020 |
no |
35.1% |
17.0% |
31.4% |
27.8% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
01-01-2020 to 30-06-2020 |
no |
48.0% |
0.0% |
47.9% |
|||
Tandem Bank Limited |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
||||||
Target Servicing Limited |
NO GROUP |
01-10-2019 to 31-03-2020 |
no |
39.1% |
39.1% |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
01-09-2019 to 29-02-2020 |
no |
38.4% |
38.4% |
||||
Investec Bank PLC |
INVESTEC PLC |
01-10-2019 to 31-03-2020 |
no |
45.3% |
66.7% |
56.0% |
46.2% |
||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
01-01-2020 to 30-06-2020 |
no |
75.0% |
61.8% |
28.6% |
61.7% |
||
BMW Financial Services(GB) Limited |
BMW AG |
01-01-2020 to 30-06-2020 |
no |
16.1% |
16.1% |
||||
AWP P&C SA |
ALLIANZ SE |
01-01-2020 to 30-06-2020 |
no |
26.2% |
26.2% |
||||
AXA France IARD |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
41.5% |
41.5% |
||||
AXA Insurance UK Plc |
AXA SA |
01-01-2020 to 30-06-2020 |
no |
63.4% |
63.4% |
||||
AXA PPP Healthcare Limited |
AXA SA |
01-01-2020 to 30-06-2020 |
no |
35.4% |
35.4% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
01-10-2019 to 31-03-2020 |
no |
30.8% |
30.8% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
01-01-2020 to 30-06-2020 |
yes |
41.6% |
24.3% |
24.7% |
0.0% |
38.8% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
63.3% |
20.0% |
56.2% |
41.4% |
45.4% |
46.3% |
Barclays Bank Plc |
BARCLAYS PLC |
01-01-2020 to 30-06-2020 |
no |
69.0% |
100.0% |
100.0% |
37.6% |
68.8% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
01-01-2020 to 30-06-2020 |
yes |
59.8% |
47.3% |
69.1% |
72.1% |
53.5% |
66.8% |
BISL Limited |
BGL GROUP |
01-01-2020 to 30-06-2020 |
no |
43.8% |
43.8% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
0.0% |
54.6% |
54.6% |
|||
Bought By Many Ltd |
NO GROUP |
01-10-2019 to 31-03-2020 |
no |
44.3% |
44.3% |
||||
Aviva UK Digital Limited |
AVIVA PLC |
01-01-2020 to 30-06-2020 |
no |
39.5% |
39.5% |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
01-10-2019 to 31-03-2020 |
yes |
20.0% |
35.0% |
13.9% |
24.5% |
15.4% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
01-01-2020 to 30-06-2020 |
no |
61.2% |
61.2% |
||||
British Gas Services Limited |
CENTRICA PLC |
01-01-2020 to 30-06-2020 |
yes |
99.1% |
99.1% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
01-01-2020 to 30-06-2020 |
yes |
52.7% |
52.7% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
01-11-2019 to 30-04-2020 |
no |
58.3% |
58.3% |
||||
Canada Square Operations Limited |
CITIGROUP INC |
01-01-2020 to 30-06-2020 |
no |
51.1% |
52.0% |
72.1% |
72.0% |
||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
01-01-2020 to 30-06-2020 |
no |
17.1% |
77.9% |
65.2% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
01-01-2020 to 30-06-2020 |
no |
44.5% |
44.5% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
01-01-2020 to 30-06-2020 |
no |
59.9% |
59.9% |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
01-01-2020 to 30-06-2020 |
no |
27.5% |
34.8% |
32.9% |
|||
Chubb European Group SE |
CHUBB LIMITED |
01-01-2020 to 30-06-2020 |
no |
84.2% |
84.2% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
01-01-2020 to 30-06-2020 |
no |
61.8% |
61.8% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
01-01-2020 to 30-06-2020 |
no |
67.6% |
35.5% |
40.6% |
63.3% |
58.9% |
|
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
01-08-2019 to 31-01-2020 |
no |
36.4% |
1.0% |
3.9% |
|||
Ald Automotive Limited |
SOCIÉTÉ GÉNÉRALE SA |
01-01-2020 to 30-06-2020 |
no |
100.0% |
100.0% |
||||
Acm Ulr Limited |
BGL GROUP |
01-01-2020 to 30-06-2020 |
no |
41.7% |
41.7% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
42.2% |
42.2% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
01-08-2019 to 31-01-2020 |
no |
41.8% |
41.8% |
||||
Action 365 Ltd |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
42.1% |
42.1% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
01-09-2019 to 29-02-2020 |
no |
23.5% |
23.5% |
||||
Advantage Finance Ltd |
S & U PLC |
01-08-2019 to 31-01-2020 |
no |
5.9% |
5.9% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
01-01-2020 to 30-06-2020 |
no |
37.3% |
37.3% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
01-01-2020 to 30-06-2020 |
no |
35.9% |
35.9% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
01-01-2020 to 30-06-2020 |
no |
40.8% |
26.3% |
55.6% |
0.0% |
50.2% |
|
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
01-01-2020 to 30-06-2020 |
yes |
36.0% |
36.0% |
||||
Al Rayan Bank PLC |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
60.8% |
31.7% |
57.4% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
01-01-2020 to 30-06-2020 |
no |
50.2% |
16.7% |
39.5% |
|||
Aviva Insurance Limited |
AVIVA PLC |
01-01-2020 to 30-06-2020 |
no |
55.5% |
55.5% |
||||
Allianz Insurance Plc |
ALLIANZ SE |
01-01-2020 to 30-06-2020 |
no |
58.1% |
58.1% |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
01-01-2020 to 30-06-2020 |
no |
41.4% |
71.6% |
60.2% |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
01-12-2019 to 31-05-2020 |
no |
69.4% |
69.4% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
01-01-2020 to 30-06-2020 |
no |
||||||
Animal Friends Insurance Services Ltd |
NO GROUP |
01-01-2020 to 30-06-2020 |
no |
17.8% |
17.8% |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
01-01-2020 to 30-06-2020 |
yes |
58.3% |
58.3% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
01-01-2020 to 30-06-2020 |
no |
48.5% |
48.5% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
01-01-2020 to 30-06-2020 |
no |
40.5% |
40.5% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
01-01-2020 to 30-06-2020 |
no |
26.8% |
26.8% |
||||
Atom Bank PLC |
ATOM BANK PLC |
01-10-2019 to 31-03-2020 |
no |
15.7% |
39.5% |
20.8% |
|||
Automobile Association Insurance Services Limited |
AA PLC |
01-08-2019 to 31-01-2020 |
no |
41.6% |
41.6% |
||||
Avantia Insurance Limited |
KINGSTON TOPCO LIMITED |
01-01-2020 to 30-06-2020 |
no |
45.0% |
45.0% |
||||
CIS General Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
01-01-2020 to 30-06-2020 |
no |
47.8% |
47.8% |
||||
Clydesdale Bank Plc |
CYBG PLC |
01-10-2019 to 31-03-2020 |
yes |
66.5% |
8.3% |
60.8% |
32.0% |
12.8% |
44.0% |
Invesco Fund Managers Limited |
INVESCO LTD |