The data relates to the first half of 2020 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
Context A
Complaints data - Context (Provision)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards (per 1,000 accounts) |
Decumulation & pensions (per 1,000 policies in force) |
Home finance (per 1,000 balances outstanding) |
Insurance & pure protection (per 1,000 policies in force) |
Investments (per 1,000 client accounts) |
|---|---|---|---|---|---|---|---|---|
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
1.93 |
17.75 |
2.4 |
4.83 |
|
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-07-2020 to 31-12-2020 |
2.51 |
2.62 |
14.38 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-04-2020 to 30-09-2020 |
60.39 |
||||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
2.92 |
2.98 |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
1.61 |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
2.18 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-07-2020 to 31-12-2020 |
2.1 |
17.82 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-04-2020 to 30-09-2020 |
9.2 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-04-2020 to 30-09-2020 |
2.14 |
7.01 |
|||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-07-2020 to 31-12-2020 |
7.87 |
||||
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
1.45 |
13.73 |
1.31 |
3.87 |
|
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-04-2020 to 04-10-2020 |
1.6 |
3.8 |
0.63 |
||
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
9.76 |
||||
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-04-2020 to 30-09-2020 |
2.99 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
1.24 |
5.19 |
|||
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
0.22 |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-07-2020 to 31-12-2020 |
6.08 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-07-2020 to 31-12-2020 |
0.75 |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
1.11 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-07-2020 to 31-12-2020 |
1.58 |
0.71 |
2.87 |
6.71 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-04-2020 to 30-09-2020 |
23.75 |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
69.95 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
3.44 |
1.1 |
6.83 |
1.49 |
2.01 |
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
1.89 |
||||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
1.31 |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-07-2020 to 31-12-2020 |
1.19 |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
11.81 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
11.17 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
34.19 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
0.83 |
5.11 |
1 |
||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0.78 |
0.5 |
0.3 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
0.25 |
||||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.22 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.53 |
0.88 |
2.68 |
||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
4.59 |
||||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-04-2020 to 30-09-2020 |
0.42 |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
2.93 |
0.48 |
9.23 |
25.23 |
5.47 |
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-07-2020 to 31-12-2020 |
0.34 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.85 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
5.64 |
16.83 |
0.83 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
3.34 |
1.63 |
|||
Metro Bank PLC |
METRO BANK PLC |
no |
01-07-2020 to 31-12-2020 |
3.95 |
7.19 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-03-2020 to 31-08-2020 |
4.98 |
2.32 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
0.53 |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-07-2020 to 31-12-2020 |
4.22 |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.82 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
2.64 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
3.09 |
||||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-07-2020 to 31-12-2020 |
7.17 |
3.08 |
|||
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
1.24 |
0.53 |
0.47 |
||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-04-2020 to 30-09-2020 |
2.15 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-03-2020 to 31-08-2020 |
4.3 |
4.36 |
|||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
1.3 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-07-2020 to 31-12-2020 |
3.35 |
13.33 |
5.53 |
||
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
24.52 |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-04-2020 to 30-09-2020 |
4.04 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-07-2020 to 31-12-2020 |
0.45 |
2.36 |
0.83 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-07-2020 to 31-12-2020 |
2.19 |
1.93 |
0.26 |
2.47 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
3.31 |
0.47 |
8.57 |
0.83 |
2 |
The Share Centre Limited |
SHARE PLC |
no |
01-07-2020 to 31-12-2020 |
6.05 |
3.21 |
|||
Target Servicing Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
3.15 |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-07-2020 to 31-12-2020 |
16.73 |
||||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
2.05 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-07-2020 to 31-12-2020 |
4.21 |
9.07 |
|||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
2.73 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
1.69 |
7.44 |
0.89 |
||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-07-2020 to 31-12-2020 |
5.12 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-07-2020 to 31-12-2020 |
5.66 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
0.65 |
9.05 |
2.96 |
||
Zopa Bank Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
3.55 |
1.1 |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
3.05 |
0.97 |
3.96 |
||
Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U |
TELEFONICA SA |
no |
01-07-2020 to 31-12-2020 |
6.88 |
||||
Tandem Bank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
5.52 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
4.2 |
22.21 |
2.76 |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
3.57 |
||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
2.28 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
3.1 |
6.75 |
17.28 |
1.55 |
|
Scottish Equitable Plc |
AEGON NV |
no |
01-07-2020 to 31-12-2020 |
1.13 |
1.09 |
3.97 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
3.59 |
0.29 |
3.3 |
||
Scottish Widows Administration Services Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0.8 |
2.92 |
|||
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
1.11 |
0.91 |
6.71 |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
1.38 |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-07-2020 to 31-12-2020 |
5.3 |
5.2 |
0.5 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
2.67 |
24.08 |
|||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
0.45 |
||||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
4.05 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
1.64 |
3.69 |
0.89 |
||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-07-2020 to 31-12-2020 |
0.72 |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
7.5 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-07-2020 to 31-12-2020 |
11.55 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
5.61 |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
0.93 |
1.59 |
1.16 |
||
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
0.55 |
31.88 |
0.77 |
1.74 |
|
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-07-2020 to 31-12-2020 |
23.57 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-04-2020 to 30-09-2020 |
0.87 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-07-2020 to 31-12-2020 |
0.98 |
3.11 |
8.96 |
||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-03-2020 to 31-08-2020 |
1.48 |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-04-2020 to 30-09-2020 |
6.64 |
4.91 |
2.51 |
||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.61 |
4.85 |
1.82 |
||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
673285.71 |
||||
AXA France IARD |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
622.44 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
4.73 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
26.97 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-04-2020 to 30-09-2020 |
0.2 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
4.67 |
6.35 |
92.78 |
||
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
2.23 |
0.1 |
8.69 |
29.46 |
11.79 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-07-2020 to 31-12-2020 |
7.66 |
7.06 |
1.44 |
||
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-07-2020 to 31-12-2020 |
3.33 |
15.36 |
12.51 |
8.11 |
|
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-07-2020 to 31-12-2020 |
2.54 |
||||
Bollington Insurance Brokers Limited |
BOLLINGTON WILSON GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
3.71 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
0.39 |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
3.75 |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-04-2020 to 30-09-2020 |
37.92 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-07-2020 to 31-12-2020 |
13.81 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-07-2020 to 31-12-2020 |
4.48 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-05-2020 to 31-10-2020 |
0.48 |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-07-2020 to 31-12-2020 |
5.07 |
0.72 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
0.98 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
1.84 |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
4.87 |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-04-2020 to 15-10-2020 |
2.88 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
0.5 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
1.54 |
9.05 |
1.09 |
2.46 |
|
Chubb European Group SE |
CHUBB LIMITED |
no |
01-07-2020 to 31-12-2020 |
2.01 |
||||
Al Rayan Bank PLC |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
6.81 |
28.76 |
|||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
2.73 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
1.39 |
||||
Action 365 Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
22 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-03-2020 to 31-08-2020 |
1.67 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
0.79 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
2 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-07-2020 to 31-12-2020 |
1.06 |
2.83 |
|||
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-07-2020 to 31-12-2020 |
11.91 |
||||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-04-2020 to 30-09-2020 |
1.01 |
2.07 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.24 |
8.07 |
|||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
6.03 |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
1.33 |
||||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-07-2020 to 31-12-2020 |
1.88 |
0.02 |
|||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
yes |
01-06-2020 to 30-11-2020 |
1.38 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
0.01 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
3.34 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-07-2020 to 31-12-2020 |
2.48 |
||||
Astrenska Insurance Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
0.8 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-07-2020 to 31-12-2020 |
3.57 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
2.83 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-04-2020 to 30-09-2020 |
7.9 |
13.31 |
|||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
2.5 |
16.12 |
|||
Citibank UK Limited |
CITIGROUP INC |
no |
01-07-2020 to 31-12-2020 |
2.99 |
0.13 |
1.56 |
||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-07-2020 to 31-12-2020 |
2.76 |
||||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-07-2020 to 31-12-2020 |
2.58 |
0.04 |
0.42 |
||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.63 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
7.32 |
2.07 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
4.64 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.7 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.68 |
0.69 |
0.36 |
||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
73.61 |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.87 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
6.1 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
5.74 |
1.76 |
|||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
1.18 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
1.06 |
0.42 |
|||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
0.9 |
||||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-07-2020 to 31-12-2020 |
2.04 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
2.38 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-07-2020 to 31-12-2020 |
43.01 |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
0.83 |
0.34 |
0.8 |
6.9 |
|
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
5.91 |
0.17 |
13.46 |
1.36 |
2.16 |
I Go 4 Ltd. |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
10.54 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
7.62 |
17.06 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
2.89 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-07-2020 to 31-12-2020 |
4.98 |
||||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-07-2020 to 31-12-2020 |
1.16 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
6.04 |
||||
ClearBank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
4.49 |
||||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-07-2020 to 31-12-2020 |
16.7 |
||||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-02-2020 to 31-07-2020 |
2.14 |
2.9 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
yes |
01-04-2020 to 30-09-2020 |
3.43 |
4.67 |
223.33 |
||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-07-2020 to 31-12-2020 |
4.82 |
1.08 |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-07-2020 to 31-12-2020 |
9.86 |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
4.25 |
1.3 |
8.16 |
2.12 |
1.24 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-07-2020 to 31-12-2020 |
1.64 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
1.48 |
3.35 |
|||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
1.32 |
||||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
8.32 |
103.27 |
|||
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-07-2020 to 31-12-2020 |
16.33 |
7.89 |
|||
Extracover Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
12.52 |
||||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.32 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
4.84 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-04-2020 to 30-09-2020 |
2.95 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-04-2020 to 30-09-2020 |
29.66 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
16.84 |
0.49 |
|||
ERGO TRAVEL INSURANCE SERVICES LTD |
MUNICH RE GROUP |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
32.51 |
0 |
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
1.83 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
2.34 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
8.18 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-07-2020 to 31-12-2020 |
9.61 |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
1.51 |
Context B
Complaints data - Context (intermediation)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm name |
Firm group |
Joint report |
Reporting period |
Decumulation & pensions (per 1,000 policies sold) |
Home finance (per 1,000 sales) |
Insurance & pure protection (per 1,000 policies sold) |
Investments (per 1,000 sales or transactions) |
|---|---|---|---|---|---|---|---|
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
35.93 |
|||
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-04-2020 to 30-09-2020 |
13.75 |
|||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-07-2020 to 31-12-2020 |
51.75 |
|||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-04-2020 to 30-09-2020 |
1.68 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-04-2020 to 30-09-2020 |
110.04 |
|||
One Call Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
2.69 |
|||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-04-2020 to 04-10-2020 |
16.89 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-03-2020 to 31-08-2020 |
62.5 |
|||
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.55 |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-07-2020 to 31-12-2020 |
9.72 |
|||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-07-2020 to 31-12-2020 |
2.22 |
|||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
42.1 |
4.9 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.59 |
|||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
0.81 |
|||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
1.99 |
32.08 |
||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-07-2020 to 31-12-2020 |
0.93 |
|||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
44.32 |
|||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-04-2020 to 30-09-2020 |
1.36 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
6.77 |
|||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-05-2020 to 31-10-2020 |
0.09 |
|||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-07-2020 to 31-12-2020 |
0.94 |
6.37 |
||
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-04-2020 to 30-09-2020 |
16.7 |
|||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
65.63 |
|||
UK General Insurance Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
3.66 |
|||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-07-2020 to 31-12-2020 |
0.56 |
|||
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
51.58 |
|||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-07-2020 to 31-12-2020 |
18.54 |
|||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-03-2020 to 31-08-2020 |
1.2 |
|||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-01-2020 to 01-07-2020 |
2.62 |
|||
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-04-2020 to 30-09-2020 |
6.07 |
|||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
6.89 |
|||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
3.53 |
1.32 |
2.11 |
5.8 |
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-07-2020 to 31-12-2020 |
23.23 |
|||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
3.11 |
|||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
67.57 |
62.69 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
150.03 |
|||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.01 |
|||
I Go 4 Ltd. |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
10.96 |
|||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
2.22 |
|||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
0.31 |
|||
Bought By Many Ltd |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
9.21 |
|||
Bollington Insurance Brokers Limited |
BOLLINGTON WILSON GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
5.79 |
|||
BISL Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
5.92 |
|||
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-07-2020 to 31-12-2020 |
4.76 |
|||
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-07-2020 to 31-12-2020 |
5.97 |
|||
AWP P&C SA |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
1.63 |
|||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
1.45 |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-02-2020 to 31-07-2020 |
4.88 |
|||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
6.45 |
|||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
5.95 |
|||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-07-2020 to 31-12-2020 |
2.24 |
|||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
6.08 |
|||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
0.73 |
|||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-04-2020 to 30-09-2020 |
13.02 |
10.24 |
||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-07-2020 to 31-12-2020 |
0.14 |
0.36 |
||
Action 365 Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
31.81 |
|||
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-07-2020 to 31-12-2020 |
8.59 |
|||
Citibank UK Limited |
CITIGROUP INC |
no |
01-07-2020 to 31-12-2020 |
2.48 |
3.54 |
||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-07-2020 to 31-12-2020 |
10.63 |
|||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-04-2020 to 30-09-2020 |
16.59 |
|||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-04-2020 to 30-09-2020 |
94.88 |
|||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
11.35 |
|||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
68.57 |
|||
Extracover Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.17 |
|||
Experian Limited |
EXPERIAN PLC |
no |
01-04-2020 to 30-09-2020 |
78.56 |
|||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-07-2020 to 31-12-2020 |
78.35 |
|||
ERGO TRAVEL INSURANCE SERVICES LTD |
MUNICH RE GROUP |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
27.54 |
0 |
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.71 |
|||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-02-2020 to 31-07-2020 |
32.53 |
|||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-07-2020 to 31-12-2020 |
805.05 |
|||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
0.01 |
|||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
4.96 |
|||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-07-2020 to 31-12-2020 |
18.79 |
|||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
17.68 |
2.08 |
||
Compare The Market Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
0.15 |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
12.87 |
|||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-07-2020 to 31-12-2020 |
1.53 |
Open
Complaints data - Open
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
2558 |
6 |
2395 |
661 |
5620 |
|
Next Risk Solutions Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
581 |
581 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-07-2020 to 31-12-2020 |
2029 |
85 |
46 |
2160 |
||
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-04-2020 to 30-09-2020 |
709 |
2340 |
3 |
3052 |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
580 |
97 |
677 |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
559 |
559 |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
2301 |
2301 |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-07-2020 to 31-12-2020 |
745 |
685 |
1430 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-04-2020 to 30-09-2020 |
1834 |
1834 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-04-2020 to 30-09-2020 |
524 |
589 |
87 |
1200 |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-07-2020 to 31-12-2020 |
533 |
533 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
1100 |
3 |
368 |
222 |
1693 |
|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
3316 |
3316 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
85133 |
13 |
6560 |
6646 |
348 |
98700 |
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-04-2020 to 30-09-2020 |
1483 |
1483 |
||||
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
758 |
469 |
16 |
2 |
1245 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
26 |
0 |
26 |
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-07-2020 to 31-12-2020 |
592 |
592 |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-04-2020 to 30-09-2020 |
1382 |
1382 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-07-2020 to 31-12-2020 |
6000 |
6000 |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
922 |
922 |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-07-2020 to 31-12-2020 |
36 |
36 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-07-2020 to 31-12-2020 |
3388 |
1 |
913 |
1694 |
5996 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-04-2020 to 30-09-2020 |
1638 |
1638 |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-01-2020 to 01-07-2020 |
888 |
888 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
19627 |
19627 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-04-2020 to 04-10-2020 |
45056 |
4 |
6544 |
1085 |
177 |
52866 |
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-04-2020 to 30-09-2020 |
569 |
569 |
||||
Saga Services Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
6052 |
6052 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
11183 |
0 |
11183 |
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
609 |
609 |
||||
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
1195 |
1195 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1546 |
1546 |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
8 |
8 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
639 |
891 |
26 |
1556 |
||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
1958 |
46 |
2004 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
663 |
2112 |
76 |
2851 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
586 |
586 |
||||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
675 |
675 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-07-2020 to 31-12-2020 |
341 |
881 |
191 |
1413 |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
6668 |
6668 |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
92605 |
126 |
5463 |
31954 |
2322 |
132470 |
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
86 |
86 |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1189 |
51 |
1240 |
|||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-07-2020 to 31-12-2020 |
914 |
914 |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-07-2020 to 31-12-2020 |
1134 |
1134 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-07-2020 to 31-12-2020 |
3367 |
3367 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
18615 |
29 |
878 |
19522 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
11195 |
0 |
0 |
6871 |
0 |
18066 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-07-2020 to 31-12-2020 |
1399 |
1399 |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-07-2020 to 31-12-2020 |
3 |
3 |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-07-2020 to 31-12-2020 |
8323 |
0 |
286 |
0 |
0 |
8609 |
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-03-2020 to 31-08-2020 |
24827 |
4 |
24831 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
507 |
507 |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-07-2020 to 31-12-2020 |
1214 |
1214 |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
530 |
530 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
6916 |
207 |
731 |
7854 |
||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-03-2020 to 31-08-2020 |
74 |
74 |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-07-2020 to 31-12-2020 |
2471 |
2471 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-03-2020 to 31-08-2020 |
14817 |
26 |
4557 |
19400 |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
1249 |
1249 |
||||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-05-2020 to 31-10-2020 |
750 |
750 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-07-2020 to 31-12-2020 |
14274 |
0 |
2266 |
43 |
8 |
16591 |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
747 |
0 |
0 |
747 |
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-04-2020 to 30-09-2020 |
1137 |
1137 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-07-2020 to 31-12-2020 |
54 |
4456 |
59 |
4569 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-07-2020 to 31-12-2020 |
7048 |
19 |
487 |
1913 |
9467 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
22187 |
3 |
1959 |
2508 |
119 |
26776 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
3986 |
2119 |
425 |
6530 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-07-2020 to 31-12-2020 |
21 |
966 |
987 |
|||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
565 |
565 |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U |
TELEFONICA SA |
no |
01-07-2020 to 31-12-2020 |
6300 |
6300 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-07-2020 to 31-12-2020 |
35692 |
2296 |
41 |
38029 |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
39876 |
39876 |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
2593 |
2593 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
1796 |
0 |
164 |
106 |
6 |
2072 |
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-04-2020 to 30-09-2020 |
4430 |
4430 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-07-2020 to 31-12-2020 |
8881 |
8881 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-07-2020 to 31-12-2020 |
1 |
6827 |
4 |
6832 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-07-2020 to 31-12-2020 |
7 |
7 |
||||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-07-2020 to 31-12-2020 |
697 |
697 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
1909 |
992 |
223 |
7 |
3131 |
|
Zopa Bank Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
115 |
61 |
176 |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
1325 |
3 |
2523 |
442 |
4293 |
|
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-04-2020 to 30-09-2020 |
105 |
105 |
||||
Target Servicing Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
755 |
755 |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
21 |
49145 |
49166 |
|||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
1086 |
1086 |
||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
70 |
70 |
||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
580 |
580 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
76991 |
38 |
8249 |
8683 |
394 |
94355 |
Scottish Equitable Plc |
AEGON NV |
no |
01-07-2020 to 31-12-2020 |
3138 |
479 |
87 |
3704 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
419 |
7 |
317 |
655 |
1398 |
|
Scottish Widows Administration Services Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
530 |
0 |
0 |
2 |
532 |
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
4770 |
0 |
1035 |
943 |
6748 |
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
0 |
602 |
602 |
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-07-2020 to 31-12-2020 |
264 |
69 |
1 |
334 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
508 |
598 |
2 |
1108 |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
8237 |
8237 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
1819 |
25 |
613 |
17 |
165 |
2639 |
Tandem Bank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
433 |
433 |
||||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-07-2020 to 31-12-2020 |
8745 |
8745 |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
732 |
732 |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
7266 |
7266 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
20499 |
0 |
20499 |
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
2241 |
0 |
2241 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
477 |
0 |
25 |
241 |
743 |
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
1 |
243 |
19 |
65 |
373 |
701 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
2242 |
19 |
62 |
259 |
2582 |
|
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-07-2020 to 31-12-2020 |
4451 |
4451 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-04-2020 to 30-09-2020 |
61 |
61 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-07-2020 to 31-12-2020 |
420 |
282 |
130 |
832 |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
6099 |
6099 |
||||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-07-2020 to 31-12-2020 |
785 |
785 |
||||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-07-2020 to 31-12-2020 |
401 |
294 |
695 |
|||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-07-2020 to 31-12-2020 |
10 |
715 |
4 |
729 |
||
Bollington Insurance Brokers Limited |
BOLLINGTON WILSON GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
580 |
580 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
28594 |
28594 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
34443 |
34443 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-04-2020 to 30-09-2020 |
1279 |
1279 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
9584 |
1027 |
432 |
1 |
11044 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
79898 |
18 |
19855 |
33824 |
2405 |
136000 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-07-2020 to 31-12-2020 |
9361 |
0 |
5 |
0 |
32 |
9398 |
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-07-2020 to 31-12-2020 |
122642 |
137 |
13566 |
12465 |
3838 |
152648 |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-07-2020 to 31-12-2020 |
511 |
511 |
||||
BISL Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
8546 |
8546 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
8 |
9426 |
9434 |
|||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
800 |
800 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
1322 |
1322 |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-04-2020 to 30-09-2020 |
4 |
913 |
461 |
64 |
1442 |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-07-2020 to 31-12-2020 |
1397 |
1397 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-07-2020 to 31-12-2020 |
104594 |
104594 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-07-2020 to 31-12-2020 |
10559 |
10559 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-05-2020 to 31-10-2020 |
658 |
658 |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-07-2020 to 31-12-2020 |
18283 |
2462 |
20745 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
1155 |
1155 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
924 |
924 |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
505 |
505 |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-04-2020 to 15-10-2020 |
809 |
809 |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
529 |
1130 |
1659 |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-07-2020 to 31-12-2020 |
8600 |
8600 |
||||
AXA France IARD |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
47602 |
47602 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
1034 |
1034 |
||||
ClearBank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
703 |
703 |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
7453 |
7453 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
779 |
779 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
2885 |
2885 |
||||
Action 365 Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
641 |
641 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-03-2020 to 31-08-2020 |
1175 |
1175 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
4208 |
4208 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
1951 |
1951 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-07-2020 to 31-12-2020 |
669 |
42 |
20 |
1 |
732 |
|
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-07-2020 to 31-12-2020 |
1676 |
1676 |
||||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-04-2020 to 30-09-2020 |
145 |
422 |
567 |
|||
Al Rayan Bank PLC |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
837 |
161 |
998 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
409 |
376 |
785 |
|||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-07-2020 to 31-12-2020 |
4687 |
47 |
4734 |
|||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
1208 |
1208 |
||||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
yes |
01-06-2020 to 30-11-2020 |
5453 |
5453 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
2125 |
2125 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
3633 |
3633 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-07-2020 to 31-12-2020 |
610 |
610 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-07-2020 to 31-12-2020 |
12201 |
12201 |
||||
Astrenska Insurance Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
636 |
636 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-07-2020 to 31-12-2020 |
3319 |
3319 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
1907 |
1907 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-04-2020 to 30-09-2020 |
534 |
157 |
691 |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-02-2020 to 31-07-2020 |
14884 |
14884 |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
81871 |
81871 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
12695 |
904 |
4294 |
3383 |
21276 |
|
Citibank UK Limited |
CITIGROUP INC |
no |
01-07-2020 to 31-12-2020 |
595 |
1 |
59 |
655 |
||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-02-2020 to 31-07-2020 |
98 |
51 |
149 |
|||
Investec Bank PLC |
INVESTEC PLC |
no |
01-04-2020 to 30-09-2020 |
1156 |
0 |
8 |
0 |
84 |
1248 |
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
775 |
775 |
||||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
722 |
1615 |
2337 |
|||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
3692 |
3692 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
143 |
143 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-07-2020 to 31-12-2020 |
26 |
34 |
572 |
632 |
||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1711 |
1711 |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
80 |
80 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
2815 |
2815 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
29 |
1479 |
1508 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-07-2020 to 31-12-2020 |
8 |
17 |
4984 |
5009 |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
19189 |
19189 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
0 |
692 |
692 |
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-07-2020 to 31-12-2020 |
958 |
958 |
||||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-07-2020 to 31-12-2020 |
124 |
124 |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-04-2020 to 30-09-2020 |
0 |
0 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
7382 |
7382 |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-04-2020 to 30-09-2020 |
10654 |
10654 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-07-2020 to 31-12-2020 |
4402 |
4402 |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
351 |
0 |
1 |
13 |
109 |
474 |
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
143776 |
53 |
13033 |
8358 |
2232 |
167452 |
I Go 4 Ltd. |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1415 |
1415 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
4223 |
8 |
4231 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
2056 |
2056 |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
538 |
538 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-07-2020 to 31-12-2020 |
179 |
2432 |
2611 |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-07-2020 to 31-12-2020 |
700 |
700 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
543 |
543 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
442 |
538 |
980 |
|||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
yes |
01-04-2020 to 30-09-2020 |
26036 |
11 |
1905 |
20876 |
26 |
48854 |
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-07-2020 to 31-12-2020 |
1762 |
19 |
1781 |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-07-2020 to 31-12-2020 |
123 |
1230 |
1353 |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
2420 |
2420 |
||||
Compare The Market Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
549 |
549 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
645 |
75 |
3 |
723 |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-07-2020 to 31-12-2020 |
1612 |
1612 |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
968 |
4 |
86 |
23 |
54 |
1135 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-07-2020 to 31-12-2020 |
3206 |
3206 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
3335 |
715 |
32 |
4082 |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
2585 |
7 |
2592 |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
1573 |
202 |
1775 |
|||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-07-2020 to 31-12-2020 |
574 |
574 |
||||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1515 |
1515 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
10863 |
10863 |
||||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
614 |
614 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-04-2020 to 30-09-2020 |
25318 |
25318 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-04-2020 to 30-09-2020 |
1374 |
1374 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
93 |
2293 |
2386 |
|||
ERGO TRAVEL INSURANCE SERVICES LTD |
MUNICH RE GROUP |
no |
01-07-2020 to 31-12-2020 |
723 |
723 |
||||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
11990 |
11990 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
27601 |
27601 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
1032 |
1032 |
||||
Everyday Loans Limited |
NON-STANDARD FINANCE PLC |
no |
01-07-2020 to 31-12-2020 |
1 |
1 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-07-2020 to 31-12-2020 |
725 |
725 |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-04-2020 to 30-09-2020 |
0 |
48 |
48 |
|||
Extracover Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
991 |
991 |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
2411 |
2411 |
Closed
Complaints data - Closed
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
3194 |
3194 |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-07-2020 to 31-12-2020 |
2036 |
85 |
75 |
1 |
2197 |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-04-2020 to 30-09-2020 |
730 |
12263 |
31 |
13024 |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
419 |
81 |
500 |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
491 |
491 |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
2291 |
2291 |
||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-07-2020 to 31-12-2020 |
815 |
715 |
1530 |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-04-2020 to 30-09-2020 |
1792 |
1792 |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-04-2020 to 30-09-2020 |
496 |
609 |
93 |
1198 |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-07-2020 to 31-12-2020 |
533 |
533 |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
1059 |
4 |
339 |
218 |
1620 |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
2546 |
6 |
2345 |
661 |
5558 |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-04-2020 to 30-09-2020 |
1385 |
1385 |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-04-2020 to 04-10-2020 |
44396 |
4 |
5580 |
2319 |
189 |
52488 |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
738 |
601 |
20 |
3 |
1362 |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
26 |
0 |
26 |
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-07-2020 to 31-12-2020 |
549 |
549 |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-04-2020 to 30-09-2020 |
1377 |
1377 |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-07-2020 to 31-12-2020 |
6097 |
6097 |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
800 |
800 |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-07-2020 to 31-12-2020 |
1902 |
1902 |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-07-2020 to 31-12-2020 |
2547 |
1 |
762 |
1165 |
4475 |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-04-2020 to 30-09-2020 |
1643 |
1643 |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-01-2020 to 01-07-2020 |
467 |
467 |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
19079 |
19079 |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
581 |
581 |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
88890 |
15 |
6261 |
29904 |
371 |
125441 |
Saga Services Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
5878 |
5878 |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
92382 |
124 |
5411 |
99944 |
2333 |
200194 |
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
1163 |
1163 |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1570 |
0 |
1570 |
|||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
7 |
7 |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
644 |
890 |
32 |
1566 |
||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
1945 |
58 |
2003 |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
677 |
2029 |
105 |
2811 |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
586 |
586 |
||||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
619 |
619 |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-07-2020 to 31-12-2020 |
328 |
953 |
189 |
1470 |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
6630 |
6630 |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
11176 |
0 |
11176 |
London and Country Mortgages Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1107 |
44 |
1151 |
|||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-04-2020 to 30-09-2020 |
604 |
604 |
||||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-07-2020 to 31-12-2020 |
922 |
922 |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-07-2020 to 31-12-2020 |
1118 |
1118 |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-07-2020 to 31-12-2020 |
3319 |
3319 |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
18780 |
29 |
2084 |
20893 |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
12025 |
0 |
0 |
81162 |
0 |
93187 |
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-07-2020 to 31-12-2020 |
1093 |
1093 |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-07-2020 to 31-12-2020 |
3 |
3 |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-07-2020 to 31-12-2020 |
8446 |
291 |
8737 |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-03-2020 to 31-08-2020 |
23556 |
4 |
23560 |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
507 |
507 |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-07-2020 to 31-12-2020 |
1123 |
1123 |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
109 |
109 |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
536 |
536 |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
6779 |
200 |
738 |
7717 |
||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-07-2020 to 31-12-2020 |
775 |
775 |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-07-2020 to 31-12-2020 |
2842 |
2842 |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-03-2020 to 31-08-2020 |
14354 |
22 |
11276 |
25652 |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
1275 |
1275 |
||||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-05-2020 to 31-10-2020 |
2395 |
2395 |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-07-2020 to 31-12-2020 |
14257 |
0 |
1890 |
249 |
6 |
16402 |
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
761 |
0 |
0 |
761 |
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-04-2020 to 30-09-2020 |
907 |
907 |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-07-2020 to 31-12-2020 |
56 |
4236 |
63 |
4355 |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-07-2020 to 31-12-2020 |
7279 |
24 |
455 |
2042 |
9800 |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
22839 |
4 |
1838 |
12332 |
129 |
37142 |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
3830 |
2098 |
442 |
6370 |
||
The Share Centre Limited |
SHARE PLC |
no |
01-07-2020 to 31-12-2020 |
19 |
880 |
899 |
|||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
499 |
499 |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U |
TELEFONICA SA |
no |
01-07-2020 to 31-12-2020 |
6167 |
6167 |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-07-2020 to 31-12-2020 |
36158 |
2334 |
36 |
38528 |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
41144 |
41144 |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
2473 |
2473 |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
1796 |
0 |
163 |
736 |
6 |
2701 |
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-04-2020 to 30-09-2020 |
4569 |
4569 |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-07-2020 to 31-12-2020 |
8576 |
8576 |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-07-2020 to 31-12-2020 |
1 |
6783 |
6 |
6790 |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-07-2020 to 31-12-2020 |
19 |
19 |
||||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-07-2020 to 31-12-2020 |
677 |
677 |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
1964 |
0 |
1061 |
313 |
11 |
3349 |
Zopa Bank Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
112 |
61 |
173 |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
1384 |
4 |
2303 |
423 |
4114 |
|
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-04-2020 to 30-09-2020 |
102 |
102 |
||||
Target Servicing Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
971 |
971 |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
18 |
116961 |
116979 |
|||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
1123 |
1123 |
||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
73 |
73 |
||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
516 |
516 |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
77185 |
40 |
8429 |
139615 |
394 |
225663 |
Scottish Equitable Plc |
AEGON NV |
no |
01-07-2020 to 31-12-2020 |
3004 |
481 |
87 |
3572 |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
545 |
5 |
358 |
690 |
1598 |
|
Scottish Widows Administration Services Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
524 |
0 |
0 |
2 |
526 |
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
4562 |
0 |
1008 |
950 |
6520 |
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
0 |
612 |
612 |
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-07-2020 to 31-12-2020 |
271 |
63 |
1 |
335 |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
668 |
585 |
2 |
1255 |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
27305 |
27305 |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
1906 |
23 |
670 |
18 |
143 |
2760 |
Tandem Bank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
444 |
444 |
||||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-07-2020 to 31-12-2020 |
9625 |
9625 |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
729 |
729 |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
7361 |
7361 |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-07-2020 to 31-12-2020 |
19961 |
19961 |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
3205 |
0 |
3205 |
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
432 |
0 |
21 |
234 |
687 |
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
252 |
22 |
79 |
450 |
803 |
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
2224 |
24 |
52 |
265 |
2565 |
|
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-07-2020 to 31-12-2020 |
4415 |
4415 |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-04-2020 to 30-09-2020 |
46 |
46 |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-07-2020 to 31-12-2020 |
398 |
251 |
125 |
774 |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
6096 |
6096 |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
283 |
283 |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-03-2020 to 31-08-2020 |
236 |
236 |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-07-2020 to 31-12-2020 |
11 |
0 |
744 |
5 |
0 |
760 |
Bollington Insurance Brokers Limited |
BOLLINGTON WILSON GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
536 |
536 |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
29715 |
29715 |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
34443 |
34443 |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-04-2020 to 30-09-2020 |
1246 |
1246 |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
9587 |
1027 |
432 |
1 |
11047 |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
78332 |
18 |
19996 |
94030 |
2419 |
194795 |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-07-2020 to 31-12-2020 |
10398 |
0 |
6 |
1 |
43 |
10448 |
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-07-2020 to 31-12-2020 |
124766 |
138 |
12959 |
121943 |
3786 |
263592 |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-07-2020 to 31-12-2020 |
514 |
514 |
||||
BISL Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
8423 |
8423 |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
12 |
70017 |
70029 |
|||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-07-2020 to 31-12-2020 |
8 |
8 |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
772 |
772 |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
655 |
655 |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-04-2020 to 30-09-2020 |
10 |
1000 |
6191 |
267 |
7468 |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-07-2020 to 31-12-2020 |
1407 |
1407 |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-07-2020 to 31-12-2020 |
91710 |
91710 |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-07-2020 to 31-12-2020 |
10294 |
10294 |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-05-2020 to 31-10-2020 |
645 |
645 |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-07-2020 to 31-12-2020 |
18902 |
3607 |
22509 |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
1170 |
1170 |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
1016 |
1016 |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
504 |
504 |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-04-2020 to 15-10-2020 |
749 |
749 |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
542 |
1148 |
1690 |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-07-2020 to 31-12-2020 |
8645 |
8645 |
||||
AXA France IARD |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
90013 |
90013 |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
472 |
472 |
||||
ClearBank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
603 |
603 |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
7117 |
7117 |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
709 |
709 |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
2990 |
2990 |
||||
Action 365 Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
813 |
813 |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-03-2020 to 31-08-2020 |
1175 |
1175 |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
4189 |
4189 |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
1767 |
1767 |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-07-2020 to 31-12-2020 |
688 |
1 |
47 |
20 |
1 |
757 |
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-07-2020 to 31-12-2020 |
1557 |
1557 |
||||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-04-2020 to 30-09-2020 |
137 |
423 |
560 |
|||
Al Rayan Bank PLC |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1007 |
158 |
1165 |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
396 |
383 |
779 |
|||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-07-2020 to 31-12-2020 |
4620 |
102 |
4722 |
|||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
1196 |
1196 |
||||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
yes |
01-06-2020 to 30-11-2020 |
4209 |
4209 |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
1710 |
1710 |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
3461 |
3461 |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-07-2020 to 31-12-2020 |
561 |
561 |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-07-2020 to 31-12-2020 |
12099 |
12099 |
||||
Astrenska Insurance Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
517 |
517 |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-07-2020 to 31-12-2020 |
3315 |
3315 |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
2048 |
2048 |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-04-2020 to 30-09-2020 |
534 |
157 |
691 |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-02-2020 to 31-07-2020 |
16044 |
16044 |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
137764 |
137764 |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
12131 |
768 |
4594 |
3599 |
21092 |
|
Citibank UK Limited |
CITIGROUP INC |
no |
01-07-2020 to 31-12-2020 |
590 |
1 |
54 |
645 |
||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-02-2020 to 31-07-2020 |
97 |
57 |
154 |
|||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-07-2020 to 31-12-2020 |
356 |
284 |
640 |
|||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-07-2020 to 31-12-2020 |
2072 |
2072 |
||||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
3802 |
3802 |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
174 |
174 |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-07-2020 to 31-12-2020 |
27 |
28 |
565 |
620 |
||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1071 |
1071 |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
171 |
171 |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
2881 |
2881 |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
34 |
1461 |
1495 |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-07-2020 to 31-12-2020 |
10 |
62 |
4788 |
4860 |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
19102 |
19102 |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
0 |
675 |
675 |
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
703 |
703 |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-04-2020 to 30-09-2020 |
2 |
2 |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
516 |
516 |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
7369 |
7369 |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-04-2020 to 30-09-2020 |
11028 |
11028 |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-07-2020 to 31-12-2020 |
4402 |
4402 |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
372 |
0 |
1 |
29 |
117 |
519 |
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
142570 |
57 |
12646 |
17253 |
2437 |
174963 |
I Go 4 Ltd. |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1415 |
1415 |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
4163 |
146 |
4309 |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
2018 |
2018 |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
367 |
367 |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-07-2020 to 31-12-2020 |
119 |
2035 |
2154 |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-07-2020 to 31-12-2020 |
691 |
691 |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-04-2020 to 30-09-2020 |
1149 |
0 |
8 |
0 |
106 |
1263 |
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
665 |
1447 |
2112 |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-07-2020 to 31-12-2020 |
260 |
260 |
||||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
yes |
01-04-2020 to 30-09-2020 |
28525 |
14 |
1932 |
42761 |
33 |
73265 |
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-07-2020 to 31-12-2020 |
1657 |
18 |
1675 |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-07-2020 to 31-12-2020 |
113 |
1180 |
1293 |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
2419 |
2419 |
||||
Compare The Market Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
555 |
555 |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
603 |
84 |
3 |
690 |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-07-2020 to 31-12-2020 |
1531 |
1531 |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
1006 |
6 |
96 |
26 |
67 |
1201 |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-07-2020 to 31-12-2020 |
3122 |
3122 |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
3375 |
702 |
38 |
4115 |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
2420 |
7 |
2427 |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
1418 |
204 |
1622 |
|||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-07-2020 to 31-12-2020 |
381 |
381 |
||||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1369 |
1369 |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
728 |
561 |
1289 |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
614 |
614 |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-04-2020 to 30-09-2020 |
22843 |
22843 |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-04-2020 to 30-09-2020 |
1664 |
1664 |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
108 |
2324 |
2432 |
|||
ERGO TRAVEL INSURANCE SERVICES LTD |
MUNICH RE GROUP |
no |
01-07-2020 to 31-12-2020 |
0 |
0 |
0 |
790 |
0 |
790 |
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
12193 |
12193 |
||||
EUI Limited |
ADMIRAL GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
26848 |
26848 |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
1119 |
1119 |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-07-2020 to 31-12-2020 |
714 |
714 |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-04-2020 to 30-09-2020 |
0 |
50 |
50 |
|||
Extracover Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
991 |
991 |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
10135 |
10135 |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
2436 |
2436 |
Closed within 3 days
Complaints data - Closed within 3 days
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
39.2% |
39.2% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-07-2020 to 31-12-2020 |
62.2% |
30.6% |
4.0% |
0.0% |
58.9% |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-04-2020 to 30-09-2020 |
8.5% |
2.1% |
3.2% |
2.5% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
11.5% |
2.5% |
10.0% |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
10.4% |
10.4% |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
71.0% |
71.0% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-07-2020 to 31-12-2020 |
59.9% |
31.5% |
46.6% |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-04-2020 to 30-09-2020 |
43.8% |
43.8% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-04-2020 to 30-09-2020 |
22.4% |
32.5% |
23.7% |
27.6% |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-07-2020 to 31-12-2020 |
38.5% |
38.5% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
44.8% |
0.0% |
41.3% |
47.7% |
44.3% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
45.4% |
16.7% |
53.0% |
40.8% |
48.1% |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-04-2020 to 30-09-2020 |
27.4% |
27.4% |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-04-2020 to 04-10-2020 |
40.1% |
25.0% |
22.2% |
1.5% |
13.8% |
36.4% |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
58.0% |
45.1% |
45.0% |
0.0% |
52.0% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
11.5% |
11.5% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-07-2020 to 31-12-2020 |
19.3% |
19.3% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-04-2020 to 30-09-2020 |
45.8% |
45.8% |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-07-2020 to 31-12-2020 |
38.2% |
38.2% |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
14.6% |
14.6% |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-07-2020 to 31-12-2020 |
21.2% |
0.0% |
21.9% |
20.3% |
21.1% |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-04-2020 to 30-09-2020 |
78.2% |
78.2% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-01-2020 to 01-07-2020 |
17.8% |
17.8% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
57.2% |
57.2% |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
57.8% |
57.8% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
45.0% |
0.0% |
35.9% |
5.2% |
23.2% |
35.0% |
Saga Services Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
54.6% |
54.6% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
39.7% |
4.0% |
52.9% |
3.9% |
3.3% |
21.8% |
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
28.5% |
28.5% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
6.3% |
6.3% |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
28.6% |
28.6% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
87.3% |
68.9% |
56.3% |
76.2% |
||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0.0% |
5.2% |
0.1% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
24.1% |
59.6% |
19.0% |
49.6% |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
47.4% |
47.4% |
||||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
39.1% |
39.1% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-07-2020 to 31-12-2020 |
25.0% |
32.8% |
30.7% |
30.8% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
40.4% |
40.4% |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
15.1% |
15.1% |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
16.5% |
47.7% |
17.7% |
|||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-04-2020 to 30-09-2020 |
13.1% |
13.1% |
||||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-07-2020 to 31-12-2020 |
18.3% |
18.3% |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-07-2020 to 31-12-2020 |
30.9% |
30.9% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-07-2020 to 31-12-2020 |
14.8% |
14.8% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
79.8% |
6.9% |
23.1% |
74.0% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
48.5% |
0.9% |
7.0% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-07-2020 to 31-12-2020 |
70.5% |
70.5% |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-07-2020 to 31-12-2020 |
100.0% |
100.0% |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-07-2020 to 31-12-2020 |
51.2% |
37.5% |
50.7% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-03-2020 to 31-08-2020 |
53.8% |
50.0% |
53.8% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
24.5% |
24.5% |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-07-2020 to 31-12-2020 |
68.1% |
68.1% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
1.8% |
1.8% |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
66.4% |
66.4% |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
61.2% |
0.0% |
14.4% |
55.1% |
||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-07-2020 to 31-12-2020 |
17.5% |
17.5% |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-07-2020 to 31-12-2020 |
3.8% |
3.8% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-03-2020 to 31-08-2020 |
40.3% |
50.0% |
20.2% |
31.5% |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
52.5% |
52.5% |
||||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-05-2020 to 31-10-2020 |
11.9% |
11.9% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-07-2020 to 31-12-2020 |
63.2% |
47.6% |
6.4% |
33.3% |
60.5% |
|
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
55.2% |
55.2% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-04-2020 to 30-09-2020 |
3.2% |
3.2% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-07-2020 to 31-12-2020 |
3.6% |
21.3% |
4.8% |
20.9% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-07-2020 to 31-12-2020 |
29.4% |
8.3% |
18.0% |
37.2% |
30.4% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
46.5% |
0.0% |
33.6% |
5.4% |
18.6% |
32.1% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
32.7% |
50.6% |
44.3% |
39.4% |
||
The Share Centre Limited |
SHARE PLC |
no |
01-07-2020 to 31-12-2020 |
26.3% |
34.7% |
34.5% |
|||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
39.1% |
39.1% |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U |
TELEFONICA SA |
no |
01-07-2020 to 31-12-2020 |
55.0% |
55.0% |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-07-2020 to 31-12-2020 |
47.8% |
43.1% |
41.7% |
47.5% |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
53.6% |
53.6% |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
21.9% |
21.9% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
46.5% |
24.5% |
6.4% |
0.0% |
34.2% |
|
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-04-2020 to 30-09-2020 |
43.0% |
43.0% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-07-2020 to 31-12-2020 |
35.4% |
35.4% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-07-2020 to 31-12-2020 |
0.0% |
55.5% |
0.0% |
55.4% |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-07-2020 to 31-12-2020 |
16.0% |
16.0% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
51.6% |
29.3% |
9.3% |
27.3% |
40.5% |
|
Zopa Bank Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
51.8% |
24.6% |
42.2% |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
17.6% |
0.0% |
21.3% |
21.5% |
20.1% |
|
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-04-2020 to 30-09-2020 |
36.3% |
36.3% |
||||
Target Servicing Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
12.6% |
12.6% |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
22.2% |
2.3% |
2.4% |
|||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
18.9% |
18.9% |
||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
36.0% |
36.0% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
68.5% |
12.5% |
55.7% |
0.5% |
1.3% |
25.8% |
Scottish Equitable Plc |
AEGON NV |
no |
01-07-2020 to 31-12-2020 |
31.4% |
32.6% |
33.3% |
31.6% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
2.8% |
0.0% |
4.5% |
4.9% |
4.1% |
|
Scottish Widows Administration Services Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
10.3% |
50.0% |
10.5% |
|||
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
31.1% |
30.5% |
28.6% |
30.7% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
37.1% |
37.1% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-07-2020 to 31-12-2020 |
20.3% |
25.4% |
0.0% |
21.2% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
7.0% |
15.0% |
50.0% |
10.8% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
0.1% |
0.1% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
51.5% |
4.3% |
21.6% |
11.1% |
2.1% |
41.0% |
Tandem Bank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
9.0% |
9.0% |
||||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-07-2020 to 31-12-2020 |
26.2% |
26.2% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
35.3% |
35.3% |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
66.0% |
66.0% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-07-2020 to 31-12-2020 |
65.9% |
65.9% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
6.5% |
6.5% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
0.9% |
0.0% |
0.0% |
0.6% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
0.4% |
0.0% |
0.0% |
0.4% |
0.4% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
50.5% |
8.3% |
48.1% |
37.4% |
48.7% |
|
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-07-2020 to 31-12-2020 |
70.1% |
70.1% |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-04-2020 to 30-09-2020 |
6.5% |
6.5% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-07-2020 to 31-12-2020 |
16.6% |
9.2% |
12.0% |
13.4% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
65.5% |
65.5% |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
2.5% |
2.5% |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-03-2020 to 31-08-2020 |
14.0% |
14.0% |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-07-2020 to 31-12-2020 |
63.6% |
34.3% |
60.0% |
34.9% |
||
Bollington Insurance Brokers Limited |
BOLLINGTON WILSON GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
69.2% |
69.2% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
47.5% |
47.5% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
81.6% |
81.6% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-04-2020 to 30-09-2020 |
43.7% |
43.7% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
32.8% |
21.5% |
16.7% |
0.0% |
31.1% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
47.3% |
11.1% |
56.1% |
4.5% |
2.0% |
27.0% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-07-2020 to 31-12-2020 |
70.0% |
16.7% |
0.0% |
32.6% |
69.8% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-07-2020 to 31-12-2020 |
52.1% |
29.7% |
37.2% |
1.2% |
25.6% |
27.4% |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-07-2020 to 31-12-2020 |
65.0% |
65.0% |
||||
BISL Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
39.0% |
39.0% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.1% |
0.1% |
|||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
18.4% |
18.4% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
27.6% |
27.6% |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-04-2020 to 30-09-2020 |
0.0% |
3.1% |
2.1% |
1.5% |
2.2% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-07-2020 to 31-12-2020 |
20.8% |
20.8% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-07-2020 to 31-12-2020 |
78.0% |
78.0% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-07-2020 to 31-12-2020 |
49.3% |
49.3% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-05-2020 to 31-10-2020 |
45.3% |
45.3% |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-07-2020 to 31-12-2020 |
24.8% |
39.9% |
27.2% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
57.7% |
57.7% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
37.5% |
37.5% |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
70.4% |
70.4% |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-04-2020 to 15-10-2020 |
8.9% |
8.9% |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
26.6% |
40.1% |
35.7% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-07-2020 to 31-12-2020 |
61.9% |
61.9% |
||||
AXA France IARD |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.8% |
0.8% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
20.3% |
20.3% |
||||
ClearBank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
13.4% |
13.4% |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
42.4% |
42.4% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
43.6% |
43.6% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
45.6% |
45.6% |
||||
Action 365 Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
17.2% |
17.2% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-03-2020 to 31-08-2020 |
91.7% |
91.7% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
39.0% |
39.0% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
50.1% |
50.1% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-07-2020 to 31-12-2020 |
26.9% |
0.0% |
31.9% |
0.0% |
0.0% |
26.4% |
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-07-2020 to 31-12-2020 |
28.5% |
28.5% |
||||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-04-2020 to 30-09-2020 |
24.8% |
50.8% |
44.5% |
|||
Al Rayan Bank PLC |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
26.6% |
37.3% |
28.1% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
47.5% |
1.6% |
24.9% |
|||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-07-2020 to 31-12-2020 |
16.1% |
2.9% |
15.8% |
|||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
69.3% |
69.3% |
||||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
yes |
01-06-2020 to 30-11-2020 |
54.6% |
54.6% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
15.3% |
15.3% |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
3.5% |
3.5% |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-07-2020 to 31-12-2020 |
43.9% |
43.9% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-07-2020 to 31-12-2020 |
66.3% |
66.3% |
||||
Astrenska Insurance Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
28.6% |
28.6% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-07-2020 to 31-12-2020 |
24.2% |
24.2% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
39.9% |
39.9% |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-04-2020 to 30-09-2020 |
70.0% |
60.5% |
67.9% |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-02-2020 to 31-07-2020 |
45.0% |
45.0% |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
25.7% |
25.7% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
35.1% |
41.5% |
43.2% |
33.7% |
36.8% |
|
Citibank UK Limited |
CITIGROUP INC |
no |
01-07-2020 to 31-12-2020 |
21.7% |
0.0% |
5.6% |
20.3% |
||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-02-2020 to 31-07-2020 |
72.2% |
19.3% |
52.6% |
|||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-07-2020 to 31-12-2020 |
34.0% |
27.5% |
31.1% |
|||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-07-2020 to 31-12-2020 |
6.3% |
6.3% |
||||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
50.6% |
50.6% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
2.9% |
2.9% |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-07-2020 to 31-12-2020 |
37.0% |
21.4% |
36.1% |
35.5% |
||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
27.6% |
27.6% |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
66.5% |
66.5% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
52.9% |
68.0% |
67.6% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-07-2020 to 31-12-2020 |
10.0% |
3.2% |
8.2% |
8.1% |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
46.7% |
46.7% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
53.3% |
53.3% |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
39.7% |
39.7% |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-04-2020 to 30-09-2020 |
0.0% |
0.0% |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
4.3% |
4.3% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
43.4% |
43.4% |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-04-2020 to 30-09-2020 |
72.0% |
72.0% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-07-2020 to 31-12-2020 |
13.3% |
13.3% |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
62.9% |
100.0% |
24.1% |
44.4% |
56.6% |
|
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
66.0% |
8.8% |
34.8% |
18.3% |
25.4% |
58.4% |
I Go 4 Ltd. |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
59.5% |
59.5% |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
20.6% |
1.4% |
19.9% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
44.5% |
44.5% |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
1.6% |
1.6% |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-07-2020 to 31-12-2020 |
34.5% |
47.4% |
46.7% |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-07-2020 to 31-12-2020 |
18.8% |
18.8% |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-04-2020 to 30-09-2020 |
85.6% |
12.5% |
30.2% |
80.5% |
||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
4.4% |
5.9% |
5.4% |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-07-2020 to 31-12-2020 |
10.4% |
10.4% |
||||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
yes |
01-04-2020 to 30-09-2020 |
39.4% |
21.4% |
34.1% |
0.0% |
30.3% |
16.3% |
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-07-2020 to 31-12-2020 |
40.9% |
38.9% |
40.9% |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-07-2020 to 31-12-2020 |
15.0% |
24.3% |
23.5% |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
23.9% |
23.9% |
||||
Compare The Market Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
15.5% |
15.5% |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
2.3% |
3.6% |
0.0% |
2.5% |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-07-2020 to 31-12-2020 |
37.6% |
37.6% |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
44.6% |
0.0% |
26.0% |
38.5% |
16.4% |
41.2% |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-07-2020 to 31-12-2020 |
38.8% |
38.8% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
75.3% |
53.6% |
7.9% |
71.0% |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
0.5% |
0.0% |
0.5% |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
0.5% |
0.5% |
0.5% |
|||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-07-2020 to 31-12-2020 |
7.6% |
7.6% |
||||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
23.0% |
23.0% |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
15.2% |
18.0% |
16.4% |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
73.3% |
73.3% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-04-2020 to 30-09-2020 |
26.4% |
26.4% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-04-2020 to 30-09-2020 |
9.2% |
9.2% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
5.6% |
26.9% |
26.0% |
|||
ERGO TRAVEL INSURANCE SERVICES LTD |
MUNICH RE GROUP |
no |
01-07-2020 to 31-12-2020 |
17.8% |
17.8% |
||||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
51.3% |
51.3% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
46.8% |
46.8% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
38.2% |
38.2% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-07-2020 to 31-12-2020 |
88.0% |
88.0% |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-04-2020 to 30-09-2020 |
80.0% |
80.0% |
||||
Extracover Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
68.2% |
68.2% |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
30.5% |
30.5% |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
45.7% |
45.7% |
Closed after 3 days but within 8 weeks
Complaints data - Closed after 3 days but within 8 weeks
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
58.0% |
58.0% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-07-2020 to 31-12-2020 |
37.8% |
69.4% |
96.0% |
100.0% |
41.1% |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-04-2020 to 30-09-2020 |
87.1% |
8.8% |
6.5% |
13.2% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
85.9% |
95.1% |
87.4% |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
87.8% |
87.8% |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
28.3% |
28.3% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-07-2020 to 31-12-2020 |
38.7% |
65.6% |
51.2% |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-04-2020 to 30-09-2020 |
54.0% |
54.0% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-04-2020 to 30-09-2020 |
77.6% |
64.9% |
60.2% |
69.8% |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-07-2020 to 31-12-2020 |
61.5% |
61.5% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
51.7% |
100.0% |
55.2% |
48.6% |
52.2% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
50.7% |
83.3% |
44.1% |
53.3% |
48.2% |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-04-2020 to 30-09-2020 |
68.7% |
68.7% |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-04-2020 to 04-10-2020 |
59.4% |
75.0% |
74.1% |
7.8% |
83.1% |
58.7% |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
41.6% |
53.7% |
55.0% |
66.7% |
47.2% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
84.6% |
84.6% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-07-2020 to 31-12-2020 |
76.0% |
76.0% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-04-2020 to 30-09-2020 |
53.1% |
53.1% |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-07-2020 to 31-12-2020 |
59.3% |
59.3% |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
81.1% |
81.1% |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-07-2020 to 31-12-2020 |
76.6% |
100.0% |
77.4% |
78.9% |
77.3% |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-04-2020 to 30-09-2020 |
21.7% |
21.7% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-01-2020 to 01-07-2020 |
70.9% |
70.9% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
38.1% |
38.1% |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
42.2% |
42.2% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
47.9% |
66.7% |
61.3% |
14.2% |
69.5% |
40.6% |
Saga Services Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
45.1% |
45.1% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
38.4% |
73.4% |
32.3% |
9.8% |
86.4% |
24.5% |
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
68.2% |
68.2% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
85.9% |
85.9% |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
28.6% |
28.6% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
12.7% |
30.8% |
25.0% |
23.2% |
||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
99.6% |
93.1% |
99.5% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
74.0% |
34.1% |
80.0% |
45.4% |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
49.1% |
49.1% |
||||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
55.1% |
55.1% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-07-2020 to 31-12-2020 |
64.0% |
55.4% |
66.1% |
58.7% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
57.4% |
57.4% |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
71.2% |
71.2% |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
83.2% |
52.3% |
82.0% |
|||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-04-2020 to 30-09-2020 |
85.9% |
85.9% |
||||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-07-2020 to 31-12-2020 |
78.6% |
78.6% |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-07-2020 to 31-12-2020 |
65.7% |
65.7% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-07-2020 to 31-12-2020 |
79.9% |
79.9% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
19.0% |
93.1% |
76.2% |
24.8% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
32.0% |
4.3% |
7.9% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-07-2020 to 31-12-2020 |
27.7% |
27.7% |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-07-2020 to 31-12-2020 |
48.7% |
62.5% |
49.2% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-03-2020 to 31-08-2020 |
46.1% |
50.0% |
46.1% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
75.5% |
75.5% |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-07-2020 to 31-12-2020 |
31.9% |
31.9% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
79.8% |
79.8% |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
29.3% |
29.3% |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
28.5% |
94.0% |
84.0% |
35.5% |
||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-07-2020 to 31-12-2020 |
82.5% |
82.5% |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-07-2020 to 31-12-2020 |
95.2% |
95.2% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-03-2020 to 31-08-2020 |
59.6% |
50.0% |
15.0% |
40.0% |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
45.4% |
45.4% |
||||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-05-2020 to 31-10-2020 |
87.8% |
87.8% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-07-2020 to 31-12-2020 |
35.3% |
50.5% |
11.6% |
50.0% |
36.7% |
|
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
33.1% |
33.1% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-04-2020 to 30-09-2020 |
94.4% |
94.4% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-07-2020 to 31-12-2020 |
96.4% |
72.9% |
95.2% |
73.5% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-07-2020 to 31-12-2020 |
57.0% |
58.3% |
65.9% |
52.0% |
56.3% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
45.4% |
50.0% |
60.0% |
12.7% |
68.2% |
35.3% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
61.4% |
47.1% |
52.9% |
56.1% |
||
The Share Centre Limited |
SHARE PLC |
no |
01-07-2020 to 31-12-2020 |
73.7% |
65.0% |
65.2% |
|||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
43.5% |
43.5% |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U |
TELEFONICA SA |
no |
01-07-2020 to 31-12-2020 |
44.8% |
44.8% |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-07-2020 to 31-12-2020 |
51.7% |
54.3% |
58.3% |
51.9% |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
44.9% |
44.9% |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
69.0% |
69.0% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
48.3% |
71.8% |
5.3% |
83.3% |
38.1% |
|
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-04-2020 to 30-09-2020 |
54.2% |
54.2% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-07-2020 to 31-12-2020 |
64.3% |
64.3% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-07-2020 to 31-12-2020 |
100.0% |
43.1% |
66.7% |
43.1% |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-07-2020 to 31-12-2020 |
21.1% |
21.1% |
||||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-07-2020 to 31-12-2020 |
83.5% |
83.5% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
47.7% |
68.8% |
52.1% |
63.6% |
54.9% |
|
Zopa Bank Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
48.2% |
75.4% |
57.8% |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
79.1% |
25.0% |
75.2% |
76.8% |
76.6% |
|
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-04-2020 to 30-09-2020 |
63.7% |
63.7% |
||||
Target Servicing Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
70.6% |
70.6% |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
77.8% |
2.6% |
2.6% |
|||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
80.6% |
80.6% |
||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
52.1% |
52.1% |
||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
60.9% |
60.9% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
31.2% |
57.5% |
43.7% |
1.0% |
67.5% |
13.0% |
Scottish Equitable Plc |
AEGON NV |
no |
01-07-2020 to 31-12-2020 |
59.7% |
63.6% |
66.7% |
60.4% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
69.5% |
20.0% |
78.8% |
79.9% |
75.9% |
|
Scottish Widows Administration Services Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
85.5% |
50.0% |
85.4% |
|||
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
39.2% |
47.9% |
42.7% |
41.0% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
41.2% |
41.2% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-07-2020 to 31-12-2020 |
78.6% |
71.4% |
0.0% |
77.0% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
63.0% |
83.2% |
50.0% |
72.4% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
0.2% |
0.2% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
48.3% |
78.3% |
77.5% |
77.8% |
80.4% |
57.5% |
Tandem Bank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
89.9% |
89.9% |
||||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-07-2020 to 31-12-2020 |
68.0% |
68.0% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
64.6% |
64.6% |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
33.4% |
33.4% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-07-2020 to 31-12-2020 |
34.1% |
34.1% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
33.1% |
33.1% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
98.1% |
100.0% |
99.1% |
98.5% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
63.1% |
59.1% |
58.2% |
50.9% |
55.7% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
46.3% |
91.7% |
51.9% |
61.1% |
48.4% |
|
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-07-2020 to 31-12-2020 |
29.8% |
29.8% |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-04-2020 to 30-09-2020 |
6.5% |
6.5% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-07-2020 to 31-12-2020 |
81.4% |
90.0% |
87.2% |
85.1% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
34.1% |
34.1% |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
49.5% |
49.5% |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-03-2020 to 31-08-2020 |
17.4% |
17.4% |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-07-2020 to 31-12-2020 |
36.4% |
63.6% |
20.0% |
62.9% |
||
Bollington Insurance Brokers Limited |
BOLLINGTON WILSON GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
26.5% |
26.5% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
28.6% |
28.6% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
18.0% |
18.0% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-04-2020 to 30-09-2020 |
55.6% |
55.6% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
65.6% |
77.7% |
54.9% |
100.0% |
66.3% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
37.2% |
44.4% |
32.2% |
9.4% |
83.8% |
23.8% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-07-2020 to 31-12-2020 |
18.1% |
83.3% |
100.0% |
34.9% |
18.3% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-07-2020 to 31-12-2020 |
39.2% |
48.6% |
47.3% |
2.7% |
39.2% |
22.7% |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-07-2020 to 31-12-2020 |
35.0% |
35.0% |
||||
BISL Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
60.4% |
60.4% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
75.0% |
1.4% |
1.4% |
|||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
81.6% |
81.6% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
61.7% |
61.7% |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-04-2020 to 30-09-2020 |
0.0% |
93.6% |
1.4% |
12.4% |
14.2% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-07-2020 to 31-12-2020 |
76.8% |
76.8% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-07-2020 to 31-12-2020 |
16.5% |
16.5% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-07-2020 to 31-12-2020 |
49.3% |
49.3% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-05-2020 to 31-10-2020 |
53.0% |
53.0% |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-07-2020 to 31-12-2020 |
75.0% |
33.4% |
68.3% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
42.3% |
42.3% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
62.0% |
62.0% |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
29.4% |
29.4% |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-04-2020 to 15-10-2020 |
65.8% |
65.8% |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
73.4% |
59.6% |
64.0% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-07-2020 to 31-12-2020 |
38.0% |
38.0% |
||||
AXA France IARD |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
5.6% |
5.6% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
57.0% |
57.0% |
||||
ClearBank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
85.9% |
85.9% |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
54.2% |
54.2% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
56.4% |
56.4% |
||||
Acromas Insurance Company Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
51.6% |
51.6% |
||||
Action 365 Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
65.4% |
65.4% |
||||
Adrian Flux Insurance Services Group |
NO GROUP |
no |
01-03-2020 to 31-08-2020 |
8.3% |
8.3% |
||||
Ageas Insurance Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
56.6% |
56.6% |
||||
Ageas Retail Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
48.6% |
48.6% |
||||
AIB Group (UK) Plc |
AIB GROUP PUBLIC LIMITED COMPANY |
no |
01-07-2020 to 31-12-2020 |
72.8% |
100.0% |
68.1% |
100.0% |
100.0% |
73.3% |
Aioi Nissay Dowa Insurance UK Limited |
MS & AD INSURANCE GROUP |
yes |
01-07-2020 to 31-12-2020 |
68.7% |
68.7% |
||||
AJ Bell Securities Limited |
AJ BELL PLC |
no |
01-04-2020 to 30-09-2020 |
73.7% |
48.0% |
54.3% |
|||
Al Rayan Bank PLC |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
72.7% |
62.0% |
71.2% |
|||
Aldermore Bank Plc |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
51.3% |
96.3% |
73.4% |
|||
American Express Services Europe Limited (AESEL) |
AMERICAN EXPRESS |
no |
01-07-2020 to 31-12-2020 |
83.5% |
48.0% |
82.7% |
|||
Aviva UK Digital Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
29.1% |
29.1% |
||||
American International Group UK Limited |
AMERICAN INTERNATIONAL GROUP, INC. (AIG) |
yes |
01-06-2020 to 30-11-2020 |
43.8% |
43.8% |
||||
Amtrust Europe Limited |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
83.5% |
83.5% |
||||
Animal Friends Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
96.4% |
96.4% |
||||
Arthur J. Gallagher Insurance Brokers Limited |
ARTHUR J. GALLAGHER & CO. |
yes |
01-07-2020 to 31-12-2020 |
47.8% |
47.8% |
||||
Assurant General Insurance Limited |
ASSURANT INC |
no |
01-07-2020 to 31-12-2020 |
33.3% |
33.3% |
||||
Astrenska Insurance Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
39.1% |
39.1% |
||||
Asurion Europe Limited |
NEW ASURION CORP |
no |
01-07-2020 to 31-12-2020 |
73.5% |
73.5% |
||||
ATLANTA 1 INSURANCE SERVICES LIMITED |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
59.5% |
59.5% |
||||
Atom Bank PLC |
ATOM BANK PLC |
no |
01-04-2020 to 30-09-2020 |
28.7% |
38.9% |
31.0% |
|||
Automobile Association Insurance Services Limited |
AA PLC |
no |
01-02-2020 to 31-07-2020 |
54.7% |
54.7% |
||||
Aviva Insurance Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
25.9% |
25.9% |
||||
Aviva Life Services UK Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
55.8% |
34.6% |
45.5% |
48.1% |
51.5% |
|
Citibank UK Limited |
CITIGROUP INC |
no |
01-07-2020 to 31-12-2020 |
78.3% |
100.0% |
75.9% |
78.1% |
||
Close Brothers Limited |
CLOSE BROTHERS GROUP PLC |
no |
01-02-2020 to 31-07-2020 |
27.8% |
64.9% |
41.6% |
|||
Investment Funds Direct Limited |
M&G GROUP |
no |
01-07-2020 to 31-12-2020 |
64.0% |
69.7% |
66.6% |
|||
Hiscox Insurance Company Limited |
HISCOX INSURANCE HOLDINGS LIMITED |
yes |
01-07-2020 to 31-12-2020 |
26.6% |
26.6% |
||||
First Central Insurance Management Limited |
FIRST CENTRAL GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
47.3% |
47.3% |
||||
FirstRand Bank Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
95.4% |
95.4% |
||||
Forester Life Limited |
FORESTER HOLDINGS (EUROPE) LIMITED |
no |
01-07-2020 to 31-12-2020 |
51.9% |
78.6% |
61.1% |
61.5% |
||
Fresh Insurance Services Group Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
49.5% |
49.5% |
||||
Funding Circle Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
100.0% |
100.0% |
||||
Gresham Insurance Company Limited |
AVIVA PLC |
no |
01-07-2020 to 31-12-2020 |
30.4% |
30.4% |
||||
Halifax Share Dealing Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
32.4% |
26.7% |
26.8% |
|||
Hargreaves Lansdown Asset Management Limited |
HARGREAVES LANSDOWN PLC |
no |
01-07-2020 to 31-12-2020 |
90.0% |
95.2% |
91.6% |
91.7% |
||
Hastings Insurance Services Limited |
HASTINGS GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
52.3% |
52.3% |
||||
HBOS Investment Fund Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
26.8% |
26.8% |
||||
Highway Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
56.9% |
56.9% |
||||
Hitachi Capital (UK) PLC |
HITACHI CAPITAL (UK) PLC |
no |
01-04-2020 to 30-09-2020 |
0.0% |
0.0% |
||||
FIL Life Insurance Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
94.6% |
94.6% |
||||
Home Retail Group Card Services Limited |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
56.1% |
56.1% |
||||
Homeserve Membership Limited |
HOMESERVE PLC |
no |
01-04-2020 to 30-09-2020 |
27.5% |
27.5% |
||||
Howserv Limited |
STAYSURE HOLDINGS LTD |
no |
01-07-2020 to 31-12-2020 |
86.4% |
86.4% |
||||
HSBC Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
35.8% |
0.0% |
10.3% |
53.8% |
38.3% |
|
HSBC UK Bank Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
33.1% |
59.6% |
56.0% |
27.6% |
65.3% |
34.7% |
I Go 4 Ltd. |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
38.9% |
38.9% |
||||
Ikano Bank AB (publ) |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
74.1% |
95.2% |
74.8% |
|||
Insurance Factory Ltd |
MARKERSTUDY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
55.2% |
55.2% |
||||
Interactive Brokers (UK) Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
60.2% |
60.2% |
||||
Interactive Investor Services Limited |
ANTLER HOLDCO LIMITED |
no |
01-07-2020 to 31-12-2020 |
55.5% |
48.6% |
48.9% |
|||
Invesco Fund Managers Limited |
INVESCO LTD |
no |
01-07-2020 to 31-12-2020 |
78.6% |
78.6% |
||||
Investec Bank PLC |
INVESTEC PLC |
no |
01-04-2020 to 30-09-2020 |
13.6% |
0.0% |
57.5% |
17.2% |
||
Financial Administration Services Limited |
FIDELITY HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
65.6% |
56.6% |
59.4% |
|||
FCE Bank Plc |
FORD MOTOR CO |
no |
01-07-2020 to 31-12-2020 |
89.6% |
89.6% |
||||
Clydesdale Bank Plc |
VIRGIN MONEY UK PLC |
yes |
01-04-2020 to 30-09-2020 |
43.8% |
78.6% |
53.8% |
2.3% |
54.5% |
19.8% |
Cynergy Bank Limited |
CYNERGY CAPITAL LTD |
no |
01-07-2020 to 31-12-2020 |
58.5% |
61.1% |
58.5% |
|||
Cofunds Limited |
COFUNDS - AEGON UK - AEGON GROUP (NV) |
no |
01-07-2020 to 31-12-2020 |
69.0% |
64.4% |
64.8% |
|||
Collinson Insurance Services Limited |
PARMINDER LIMITED |
no |
01-05-2020 to 31-10-2020 |
54.9% |
54.9% |
||||
Compare The Market Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
84.3% |
84.3% |
||||
Connells Limited |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
93.7% |
95.2% |
100.0% |
93.9% |
||
Corgi Homeplan Ltd |
US BANCORP |
no |
01-07-2020 to 31-12-2020 |
62.0% |
62.0% |
||||
Coutts & Company |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
54.6% |
83.3% |
68.8% |
57.7% |
65.7% |
56.5% |
Covea Insurance plc |
COVEA COOPERATIONS SA |
yes |
01-07-2020 to 31-12-2020 |
59.9% |
59.9% |
||||
Coventry Building Society |
COVENTRY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
24.6% |
46.3% |
89.5% |
28.9% |
||
Creation Consumer Finance Ltd |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
87.4% |
28.6% |
87.2% |
|||
Creation Financial Services Limited |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
82.9% |
53.4% |
79.2% |
|||
Curtis Banks Limited |
CURTIS BANKS GROUP |
no |
01-07-2020 to 31-12-2020 |
45.4% |
45.4% |
||||
DAS Legal Expenses Insurance Company Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
70.9% |
70.9% |
||||
Family Equity Plan Limited |
FAMILY ASSURANCE FRIENDLY SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
84.8% |
82.0% |
83.6% |
|||
Devitt Insurance Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
26.4% |
26.4% |
||||
Domestic & General Insurance Plc |
CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION |
no |
01-04-2020 to 30-09-2020 |
72.6% |
72.6% |
||||
Elderbridge Limited |
TECH MAHINDRA LIMITED |
no |
01-04-2020 to 30-09-2020 |
75.9% |
75.9% |
||||
Equiniti Financial Services Limited |
EQUINITI GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
87.0% |
68.7% |
69.5% |
|||
ERGO TRAVEL INSURANCE SERVICES LTD |
MUNICH RE GROUP |
no |
01-07-2020 to 31-12-2020 |
80.6% |
80.6% |
||||
esure Insurance Limited |
ESURE GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
47.5% |
47.5% |
||||
EUI Limited |
ADMIRAL GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
50.5% |
50.5% |
||||
Europa Group Limited |
BLUE BOAR HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
58.4% |
58.4% |
||||
Exeter Friendly Society Limited |
EXETER FRIENDLY SOCIETY LIMITED |
no |
01-07-2020 to 31-12-2020 |
11.8% |
11.8% |
||||
Experian Limited |
EXPERIAN PLC |
no |
01-04-2020 to 30-09-2020 |
18.0% |
18.0% |
||||
Extracover Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
30.0% |
30.0% |
||||
Fairmead Insurance Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
64.3% |
64.3% |
||||
Zurich Insurance PLC |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
53.4% |
53.4% |
Upheld
Complaints data - Upheld
Firm name |
Firm group |
Joint report |
Reporting period |
Banking and credit cards |
Decumulation & pensions |
Home finance |
Insurance & pure protection |
Investments |
Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Pinnacle Insurance Plc |
BNP PARIBAS SA |
no |
01-07-2020 to 31-12-2020 |
28.3% |
28.3% |
||||
Northern Bank Limited |
DANSKE BANK A/S |
no |
01-07-2020 to 31-12-2020 |
22.0% |
36.5% |
61.3% |
0.0% |
23.9% |
|
NRAM Limited |
UK ASSET RESOLUTION LIMITED |
no |
01-04-2020 to 30-09-2020 |
29.7% |
61.5% |
19.4% |
59.6% |
||
Old Mutual Wealth Life & Pensions Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
65.2% |
71.6% |
66.2% |
|||
Old Mutual Wealth Limited |
QUILTER PLC |
no |
01-07-2020 to 31-12-2020 |
68.8% |
68.8% |
||||
One Call Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
22.9% |
22.9% |
||||
OneSavings Bank Plc |
ONESAVINGS BANK PLC |
no |
01-07-2020 to 31-12-2020 |
48.6% |
51.6% |
50.0% |
|||
OVO (S) HOME SERVICES LIMITED |
SSE PLC |
no |
01-04-2020 to 30-09-2020 |
68.4% |
68.4% |
||||
Paragon Bank Plc |
PARAGON BANKING GROUP PLC |
yes |
01-04-2020 to 30-09-2020 |
33.5% |
50.6% |
21.5% |
41.2% |
||
Pet Protect Ltd |
PET HEALTH INC. |
no |
01-07-2020 to 31-12-2020 |
49.3% |
49.3% |
||||
Phoenix Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
71.7% |
0.0% |
61.9% |
76.6% |
70.1% |
|
Phoenix Life Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
53.1% |
83.3% |
54.7% |
50.8% |
53.5% |
|
Post Office Management Services Limited |
POST OFFICE LIMITED |
no |
01-04-2020 to 30-09-2020 |
44.0% |
44.0% |
||||
Nationwide Building Society |
NATIONWIDE BUILDING SOCIETY |
no |
05-04-2020 to 04-10-2020 |
46.3% |
25.0% |
53.1% |
82.1% |
22.2% |
48.5% |
Principality Building Society |
PRINCIPALITY BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
52.6% |
52.7% |
20.0% |
66.7% |
52.2% |
|
PSA Finance UK Limited |
PSA FINANCE UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
7.7% |
7.7% |
||||
QBE UK Limited |
QBE INSURANCE GROUP LTD |
no |
01-07-2020 to 31-12-2020 |
44.1% |
44.1% |
||||
Qmetric Group Limited |
R&H TRUST CO LTD |
no |
01-04-2020 to 30-09-2020 |
21.9% |
21.9% |
||||
RAC Motoring Services |
RAC GROUP (HOLDINGS) LIMITED |
yes |
01-07-2020 to 31-12-2020 |
41.4% |
41.4% |
||||
RBS Collective Investment Funds Limited |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
66.1% |
66.1% |
||||
RCI Financial Services Limited |
RENAULT |
no |
01-07-2020 to 31-12-2020 |
1.4% |
1.4% |
||||
ReAssure Limited |
SWISS RE AG |
no |
01-07-2020 to 31-12-2020 |
62.6% |
0.0% |
40.8% |
66.4% |
59.8% |
|
Retail Money Market Ltd |
RETAIL MONEY MARKET LTD |
no |
01-04-2020 to 30-09-2020 |
22.3% |
22.3% |
||||
Rock Insurance Services Limited |
ROCK SERVICES HOLDINGS LIMITED |
no |
02-01-2020 to 01-07-2020 |
29.6% |
29.6% |
||||
Royal & Sun Alliance Insurance Plc |
RSA INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
63.2% |
63.2% |
||||
Next Risk Solutions Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
32.0% |
32.0% |
||||
National Westminster Bank Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
65.4% |
6.7% |
74.7% |
52.7% |
48.8% |
62.8% |
Saga Services Limited |
SAGA PLC |
no |
01-02-2020 to 31-07-2020 |
24.3% |
24.3% |
||||
Lloyds Bank PLC |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
60.6% |
16.1% |
62.2% |
55.7% |
39.8% |
57.9% |
Kensington Mortgage Company Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
30.8% |
30.8% |
||||
Landmark Mortgages Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
51.0% |
51.0% |
||||
LeasePlan UK Limited |
INULA HOLDING UK LIMITED |
no |
01-07-2020 to 31-12-2020 |
71.4% |
71.4% |
||||
Leeds Building Society |
LEEDS BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
52.2% |
56.2% |
12.5% |
53.6% |
||
Legal & General Partnership Services Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
87.1% |
22.4% |
85.2% |
|||
Legal and General Assurance Society Limited |
LEGAL & GENERAL GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
66.2% |
43.3% |
53.3% |
49.2% |
||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
26.5% |
26.5% |
||||
Legal Insurance Management Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
24.4% |
24.4% |
||||
Liverpool Victoria Financial Services Limited |
LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED |
no |
01-07-2020 to 31-12-2020 |
86.3% |
58.9% |
85.2% |
68.4% |
||
Liverpool Victoria Insurance Company Limited |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
60.7% |
60.7% |
||||
Lloyds Bank General Insurance Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
57.4% |
57.4% |
||||
London and Country Mortgages Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
70.5% |
22.7% |
68.6% |
|||
National House-Building Council |
NATIONAL HOUSE-BUILDING COUNCIL |
no |
01-04-2020 to 30-09-2020 |
33.8% |
33.8% |
||||
London General Insurance Company Limited |
TWG EUROPE LIMITED |
yes |
01-07-2020 to 31-12-2020 |
38.8% |
38.8% |
||||
M & G Securities Limited |
PRUDENTIAL PLC |
no |
01-07-2020 to 31-12-2020 |
29.4% |
29.4% |
||||
Markerstudy Insurance Services Limited |
MARKERSTUDY (INTERNATIONAL) LIMITED |
no |
01-07-2020 to 31-12-2020 |
61.8% |
61.8% |
||||
Marks & Spencer Financial Services Plc |
HSBC HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
54.1% |
79.3% |
38.2% |
52.6% |
||
MBNA Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
48.1% |
25.4% |
28.3% |
|||
MCE Insurance Limited |
MCE INSURANCE LIMITED |
no |
01-07-2020 to 31-12-2020 |
84.3% |
84.3% |
||||
Mercedes-Benz Financial Services UK Limited |
DAIMLER AG |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Metro Bank PLC |
METRO BANK PLC |
no |
01-07-2020 to 31-12-2020 |
44.4% |
54.6% |
44.7% |
|||
Monzo Bank Ltd |
MONZO BANK LIMITED |
no |
01-03-2020 to 31-08-2020 |
38.3% |
50.0% |
38.3% |
|||
Moorcroft Debt Recovery Limited |
NO GROUP |
no |
01-02-2020 to 31-07-2020 |
42.6% |
42.6% |
||||
Mortimer Clarke Solicitors Limited |
CABOT CREDIT MANAGEMENT GROUP |
no |
01-07-2020 to 31-12-2020 |
32.5% |
32.5% |
||||
MotoNovo Finance Limited |
FIRSTRAND LIMITED |
no |
01-07-2020 to 31-12-2020 |
34.9% |
34.9% |
||||
Sabre Insurance Company Limited |
SABRE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
47.0% |
47.0% |
||||
Sainsbury's Bank Plc |
J SAINSBURY PLC |
no |
01-03-2020 to 31-08-2020 |
67.2% |
46.0% |
39.7% |
64.0% |
||
J.P. Morgan Europe Limited |
JPMORGAN CHASE & CO |
no |
01-07-2020 to 31-12-2020 |
63.5% |
63.5% |
||||
Topaz Finance Limited |
COMPUTERSHARE LIMITED |
no |
01-07-2020 to 31-12-2020 |
40.9% |
40.9% |
||||
Tesco Personal Finance PLC |
TESCO PLC |
no |
01-03-2020 to 31-08-2020 |
48.0% |
50.0% |
64.7% |
55.4% |
||
Tesco Underwriting Limited |
AGEAS SA-NV |
no |
01-07-2020 to 31-12-2020 |
42.9% |
42.9% |
||||
The Carphone Warehouse Ltd |
DIXONS CARPHONE PLC |
no |
01-05-2020 to 31-10-2020 |
11.4% |
11.4% |
||||
The Co-operative Bank Plc |
CO-OPERATIVE BANK HOLDINGS (THE) |
no |
01-07-2020 to 31-12-2020 |
49.2% |
49.6% |
70.3% |
50.0% |
49.6% |
|
The Mortgage Business Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
47.0% |
47.0% |
||||
The Mortgage Works (UK) Plc |
NATIONWIDE BUILDING SOCIETY |
no |
01-04-2020 to 30-09-2020 |
42.6% |
42.6% |
||||
The National Farmers' Union Mutual Insurance Society Limited |
NFU MUTUAL INSURANCE SOCIETY LIMITED |
yes |
01-07-2020 to 31-12-2020 |
46.4% |
58.1% |
33.3% |
57.6% |
||
The Prudential Assurance Company Limited |
PRUDENTIAL PLC |
yes |
01-07-2020 to 31-12-2020 |
83.0% |
45.8% |
77.6% |
79.7% |
82.0% |
|
The Royal Bank of Scotland Plc |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
66.6% |
0.0% |
73.1% |
58.0% |
39.5% |
64.0% |
The Royal London Mutual Insurance Society Limited |
THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD |
no |
01-07-2020 to 31-12-2020 |
61.5% |
47.0% |
46.2% |
55.7% |
||
The Share Centre Limited |
SHARE PLC |
no |
01-07-2020 to 31-12-2020 |
63.2% |
37.3% |
37.8% |
|||
Towergate Underwriting Group Limited |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
55.9% |
55.9% |
||||
Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U |
TELEFONICA SA |
no |
01-07-2020 to 31-12-2020 |
66.6% |
66.6% |
||||
TSB Bank plc |
BANCO DE SABADELL SA |
no |
01-07-2020 to 31-12-2020 |
68.4% |
62.3% |
61.1% |
68.0% |
||
U K Insurance Limited |
DIRECT LINE INSURANCE GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
66.6% |
66.6% |
||||
UK General Insurance Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
41.3% |
41.3% |
||||
Ulster Bank Ltd |
THE ROYAL BANK OF SCOTLAND GROUP |
no |
01-07-2020 to 31-12-2020 |
73.0% |
79.1% |
38.9% |
16.7% |
63.9% |
|
Union Reiseversicherung AG |
VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH |
no |
01-04-2020 to 30-09-2020 |
17.5% |
17.5% |
||||
Vanquis Bank Limited |
PROVIDENT FINANCIAL PLC |
no |
01-07-2020 to 31-12-2020 |
29.8% |
29.8% |
||||
Vitality Corporate Services Limited |
RAND MERCHANT INVESTMENT HOLDINGS LTD |
yes |
01-07-2020 to 31-12-2020 |
100.0% |
45.1% |
66.7% |
45.1% |
||
Volkswagen Financial Services (UK) Limited |
VOLKSWAGEN AG |
no |
01-07-2020 to 31-12-2020 |
5.3% |
5.3% |
||||
Xbridge Limited |
TRAVELERS COMPANIES INC. |
no |
01-07-2020 to 31-12-2020 |
46.7% |
46.7% |
||||
Yorkshire Building Society |
YORKSHIRE BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
67.6% |
63.2% |
14.7% |
18.2% |
61.1% |
|
Zopa Bank Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
42.9% |
26.2% |
37.0% |
|||
Zurich Assurance Ltd |
ZURICH INSURANCE GROUP AG |
no |
01-07-2020 to 31-12-2020 |
45.7% |
0.0% |
44.9% |
47.3% |
45.4% |
|
Temple Finance Limited |
BRIXWORTH INVESTMENTS LTD |
no |
01-04-2020 to 30-09-2020 |
27.5% |
27.5% |
||||
Target Servicing Limited |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
40.0% |
40.0% |
||||
Santander Cards UK Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
5.6% |
43.9% |
43.9% |
|||
Simplyhealth Access |
SIMPLYHEALTH GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
50.8% |
50.8% |
||||
Santander Consumer (UK) Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
0.0% |
0.0% |
||||
Santander ISA Managers Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
38.2% |
38.2% |
||||
Santander UK Plc |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
41.2% |
40.0% |
53.6% |
13.7% |
13.7% |
24.6% |
Scottish Equitable Plc |
AEGON NV |
no |
01-07-2020 to 31-12-2020 |
50.6% |
47.6% |
57.5% |
50.4% |
||
Scottish Friendly Assurance Society Limited |
NO GROUP |
yes |
01-07-2020 to 31-12-2020 |
83.5% |
0.0% |
72.6% |
74.3% |
76.8% |
|
Scottish Widows Administration Services Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
85.3% |
100.0% |
85.4% |
|||
Scottish Widows Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
78.7% |
76.8% |
77.4% |
78.2% |
||
Scottish Widows Unit Trust Managers Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
74.2% |
74.2% |
||||
Secure Trust Bank Plc |
SECURE TRUST BANK PLC |
no |
01-07-2020 to 31-12-2020 |
49.1% |
47.6% |
0.0% |
48.7% |
||
Shawbrook Bank Limited |
SHAWBROOK GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
64.4% |
61.0% |
50.0% |
62.8% |
||
Shop Direct Finance Company Limited |
LW HOLDINGS LIMITED |
no |
01-07-2020 to 31-12-2020 |
85.1% |
85.1% |
||||
Skipton Building Society |
SKIPTON BUILDING SOCIETY |
no |
01-07-2020 to 31-12-2020 |
73.2% |
69.6% |
55.4% |
27.8% |
67.8% |
68.3% |
Tandem Bank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
68.5% |
68.5% |
||||
Society of Lloyd's |
SOCIETY OF LLOYD'S |
no |
01-07-2020 to 31-12-2020 |
44.0% |
44.0% |
||||
Somerset Bridge Insurance Services Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
46.4% |
46.4% |
||||
Soteria Insurance Limited |
CO-OPERATIVE GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
51.7% |
51.7% |
||||
SquareTrade Limited |
THE ALLSTATE CORP. |
no |
01-07-2020 to 31-12-2020 |
65.5% |
65.5% |
||||
St Andrew's Insurance Plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
52.6% |
52.6% |
||||
St James's Place UK plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
81.7% |
52.4% |
84.2% |
81.7% |
||
St. James's Place Wealth Management Plc |
ST. JAMES'S PLACE PLC |
no |
01-07-2020 to 31-12-2020 |
31.0% |
4.5% |
13.9% |
32.0% |
29.1% |
|
Standard Life Assurance Limited |
PHOENIX GROUP HOLDINGS PLC |
no |
01-07-2020 to 31-12-2020 |
53.7% |
45.8% |
25.0% |
55.1% |
53.2% |
|
Starr International (Europe) Limited |
STARR INTERNATIONAL COMPANY, INC. |
no |
01-07-2020 to 31-12-2020 |
67.5% |
67.5% |
||||
Studio Retail Limited |
STUDIO RETAIL GROUP PLC |
no |
01-04-2020 to 30-09-2020 |
15.2% |
15.2% |
||||
Sun Life Assurance Company of Canada (U.K.) Limited |
SUN LIFE FINANCIAL INC. |
no |
01-07-2020 to 31-12-2020 |
40.7% |
15.1% |
47.2% |
33.5% |
||
Swinton Group Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
42.6% |
42.6% |
||||
James Hay Administration Company Ltd |
IFG GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
64.0% |
64.0% |
||||
J D Williams & Company Limited |
N BROWN GROUP PLC |
no |
01-03-2020 to 31-08-2020 |
8.5% |
8.5% |
||||
Accord Mortgages Limited |
ACCORD MORTGAGES LIMITED |
no |
01-07-2020 to 31-12-2020 |
100.0% |
60.5% |
0.0% |
60.7% |
||
Bollington Insurance Brokers Limited |
BOLLINGTON WILSON GROUP LIMITED |
no |
01-07-2020 to 31-12-2020 |
25.4% |
25.4% |
||||
AXA Insurance UK Plc |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
60.6% |
60.6% |
||||
AXA PPP Healthcare Limited |
AXA SA |
no |
01-07-2020 to 31-12-2020 |
38.4% |
38.4% |
||||
B & C E Financial Services Limited |
B&CE HOLDINGS LIMITED |
no |
01-04-2020 to 30-09-2020 |
16.9% |
16.9% |
||||
Bank of Ireland (UK) Plc |
BANK OF IRELAND GROUP PLC |
yes |
01-07-2020 to 31-12-2020 |
41.5% |
27.9% |
69.9% |
0.0% |
41.4% |
|
Bank of Scotland plc |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
66.2% |
22.2% |
60.1% |
48.9% |
45.4% |
57.0% |
Barclays Bank Plc |
BARCLAYS PLC |
no |
01-07-2020 to 31-12-2020 |
64.6% |
66.7% |
0.0% |
51.2% |
64.5% |
|
Barclays Bank UK PLC |
BARCLAYS PLC |
yes |
01-07-2020 to 31-12-2020 |
59.1% |
44.2% |
67.1% |
71.5% |
53.6% |
65.1% |
Bennetts Motorcycling Services Limited |
SAGA PLC |
no |
01-07-2020 to 31-12-2020 |
37.5% |
37.5% |
||||
BISL Limited |
BGL GROUP |
no |
01-07-2020 to 31-12-2020 |
48.7% |
48.7% |
||||
Black Horse Limited |
LLOYDS BANKING GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
25.0% |
71.9% |
71.9% |
|||
BMW Financial Services(GB) Limited |
BMW AG |
no |
01-07-2020 to 31-12-2020 |
25.0% |
25.0% |
||||
Bought By Many Ltd |
NO GROUP |
no |
01-04-2020 to 30-09-2020 |
38.2% |
38.2% |
||||
AWP P&C SA |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
34.5% |
34.5% |
||||
Bradford & Bingley Plc |
UK ASSET RESOLUTION LIMITED |
yes |
01-04-2020 to 30-09-2020 |
60.0% |
44.4% |
23.0% |
28.1% |
26.1% |
|
Brightside Insurance Services Limited |
ANACAP FINANCIAL PARTNERS II, L.P. |
no |
01-07-2020 to 31-12-2020 |
61.2% |
61.2% |
||||
British Gas Services Limited |
CENTRICA PLC |
yes |
01-07-2020 to 31-12-2020 |
98.5% |
98.5% |
||||
BUPA Insurance Services Limited |
THE BRITISH UNITED PROVIDENT ASSOCIATION LTD |
yes |
01-07-2020 to 31-12-2020 |
55.1% |
55.1% |
||||
Call Assist Ltd |
CALL ASSIST LIMITED |
no |
01-05-2020 to 31-10-2020 |
46.0% |
46.0% |
||||
Capital One (Europe) plc |
CAPITAL ONE FINANCIAL CORPORATION |
no |
01-07-2020 to 31-12-2020 |
20.8% |
56.2% |
26.5% |
|||
Car Care Plan Ltd |
AMTRUST FINANCIAL SERVICES INC |
no |
01-07-2020 to 31-12-2020 |
41.1% |
41.1% |
||||
Carole Nash Insurance Consultants Ltd |
ARDONAGH GROUP |
no |
01-07-2020 to 31-12-2020 |
61.6% |
61.6% |
||||
Cater Allen Limited |
BANCO SANTANDER SA |
no |
01-07-2020 to 31-12-2020 |
58.9% |
58.9% |
||||
Caversham Insurance Limited |
NO GROUP |
no |
16-04-2020 to 15-10-2020 |
37.0% |
37.0% |
||||
Charter Court Financial Services Limited |
CHARTER COURT FINANCIAL SERVICES GROUP PLC |
no |
01-07-2020 to 31-12-2020 |
28.6% |
36.0% |
33.6% |
|||
Chubb European Group SE |
CHUBB LIMITED |
no |
01-07-2020 to 31-12-2020 |
59.5% |
59.5% |
||||
AXA France IARD |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
48.8% |
48.8% |
||||
AWP Assistance UK Ltd |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
78.8% |
78.8% |
||||
ClearBank Limited |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
31.5% |
31.5% |
||||
Allianz Insurance Plc |
ALLIANZ SE |
no |
01-07-2020 to 31-12-2020 |
64.4% |
64.4% |
||||
Acorn Insurance & Financial Services Ltd |
NO GROUP |
no |
01-07-2020 to 31-12-2020 |
54.4% |
54.4% |
||||
Acromas Insurance Company Limited |
SAGA PLC |