Firm-level complaints data sortable table: 2021 H2

The data relates to the first half of 2021 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

Context (Provision)

Please note:

For some firms, the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm-specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm name	Firm Group	Joint Report	Reporting period	Banking and credit cards (per 1,000 accounts)	Decumulation & pensions (per 1,000 policies in force)	Home finance (per 1,000 balances outstanding)	Insurance & pure protection (per 1,000 policies in force)	Investments (per 1,000 client accounts)
Accord Mortgages Limited	ACCORD MORTGAGES LIMITED	no	2021-07-01 to 2021-12-31	0.97		3.45
Adrian Flux Insurance Services Group	NO GROUP	no	2021-03-01 to 2021-08-31				1.77
Advanced Payment Solutions Limited	NO GROUP	no	2021-04-01 to 2021-09-30	3.08
Ageas Insurance Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				0.92
Ageas Retail Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				1.59
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	2021-07-01 to 2021-12-31	1.66		2.53
Aioi Nissay Dowa Insurance UK Limited	NO GROUP	yes	2021-07-01 to 2021-12-31				9.55
AJ Bell Management Limited	NO GROUP	yes	2021-04-01 to 2021-09-30	10.17	2.82
AJ Bell Securities Limited	AJ BELL PLC	no	2021-04-01 to 2021-09-30		0.42			2.42
Aldermore Bank Plc	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31	1.45		13.64
Allianz Insurance Plc	ALLIANZ SE	no	2021-07-01 to 2021-12-31				1.15
American Express Services Europe Limited (AESEL)	AMERICAN EXPRESS	no	2021-07-01 to 2021-12-31	2.01			0.01
AMERICAN INTERNATIONAL GROUP UK LIMITED	AMERICAN INTERNATIONAL GROUP, INC. (AIG)	yes	2021-06-01 to 2021-11-30				3.43
Amtrust Europe Limited	AMTRUST FINANCIAL SERVICES INC	yes	2021-07-01 to 2021-12-31				0.32
Assurant General Insurance Limited	ASSURANT INC	no	2021-07-01 to 2021-12-31				1.79
Astrenska Insurance Limited	NO GROUP	no	2021-05-01 to 2021-10-31				1.87
Asurion Europe Limited	NEW ASURION CORP	no	2021-07-01 to 2021-12-31				3.61
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				4.47
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	2021-07-01 to 2021-12-31				3.18
Atom Bank PLC	ATOM BANK PLC	no	2021-04-01 to 2021-09-30	3.77		9.22
Aviva Insurance Limited	NO GROUP	no	2021-07-01 to 2021-12-31				5.19
Aviva Life Services UK Limited	AVIVA PLC	yes	2021-07-01 to 2021-12-31	2.81	1.4	10.25	0.86	1.73
AWP Assistance UK Ltd	ALLIANZ SE	no	2021-07-01 to 2021-12-31				0.4
AXA Insurance UK Plc	AXA SA	no	2021-07-01 to 2021-12-31				6.82
AXA PPP Healthcare Limited	AXA SA	no	2021-07-01 to 2021-12-31				27.64
B & C E Financial Services Limited	B&CE HOLDINGS LIMITED	no	2021-04-01 to 2021-09-30		0.29
Bank of Ireland (UK) Plc	BANK OF IRELAND GROUP PLC	yes	2021-07-01 to 2021-12-31	3.79		4.82	21.69
Bank of Scotland plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	2.04	0.13	7.25	2.51	4.09
Barclays Bank Plc	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	6.29		6.67		0.65
Barclays Bank UK PLC	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	2.69	0	10.65	0.96	3.98
Black Horse Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			0	209428.57
BMO Asset Management Limited	NO GROUP	no	2021-05-01 to 2021-10-31					5.26
Bought By Many Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				3.09
Bradford & Bingley Limited	UK ASSET RESOLUTION LIMITED	yes	2021-04-01 to 2021-09-30			27.48
British Gas Services Limited	CENTRICA PLC	yes	2021-07-01 to 2021-12-31				20.35
BUPA Insurance Services Limited	THE BRITISH UNITED PROVIDENT ASSOCIATION LTD	yes	2021-07-01 to 2021-12-31				4.9
Cabot Credit Management Group Limited	ENCORE CAPITAL GROUP COMPANY	no	2021-07-01 to 2021-12-31	0.74		4.33
Call Assist Ltd	CALL ASSIST LIMITED	no	2021-05-01 to 2021-10-31				1.3
Capital One (Europe) plc	CAPITAL ONE FINANCIAL CORPORATION	no	2021-07-01 to 2021-12-31	3.36			0.06
Car Care Plan Ltd	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				0.84
Carole Nash Insurance Consultants Ltd	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				2.42
Charter Court Financial Services Limited	CHARTER COURT FINANCIAL SERVICES GROUP PLC	no	2021-07-01 to 2021-12-31	3.07		10.5
ClearBank Limited	NO GROUP	no	2021-07-01 to 2021-12-31	4.74
Clydesdale Bank Plc	VIRGIN MONEY UK PLC	yes	2021-04-01 to 2021-09-30	3.67	0	4.3	9.18	0
Cofunds Limited	AEGON GROUP	no	2021-07-01 to 2021-12-31		3.14			0.78
Corgi Homeplan Ltd	US BANCORP	no	2021-07-01 to 2021-12-31				8.52
Coutts & Company	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	4.5	1.42	5.32	0.82	0.96
Covea Insurance plc	NO GROUP	yes	2021-07-01 to 2021-12-31				0.97	0.97
Coventry Building Society	COVENTRY BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31	1.23		2.27
Creation Consumer Finance Ltd	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	1.2
Creation Financial Services Limited	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	11.63			8.69
Cynergy Bank Limited	CYNERGY CAPITAL LTD	no	2021-07-01 to 2021-12-31	6.8		1.67
DAS Legal Expenses Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.35
Domestic & General Insurance Plc	CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION	no	2021-04-01 to 2021-09-30				3.39
Elderbridge Limited	TECH MAHINDRA LIMITED	no	2021-04-01 to 2021-09-30			31.32
Equiniti Financial Services Limited	EQUINITI GROUP PLC	no	2021-07-01 to 2021-12-31		50.96			0.51
esure Insurance Limited	ESURE GROUP PLC	yes	2021-07-01 to 2021-12-31				2.07
EUI Limited	ADMIRAL GROUP PLC	yes	2021-07-01 to 2021-12-31				2.71
Europa Group Limited	BLUE BOAR HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				7.55
Exeter Friendly Society Limited	EXETER FRIENDLY SOCIETY LIMITED	no	2021-07-01 to 2021-12-31				7.2
Extracover Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.12
Fairmead Insurance Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				3.7
Family Equity Plan Limited	FAMILY ASSURANCE FRIENDLY SOCIETY LTD	no	2021-07-01 to 2021-12-31	0.96				0.57
FIL Life Insurance Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		1.48
Financial Administration Services Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		6.15			1.94
First Central Insurance Management Limited	FIRST CENTRAL GROUP LIMITED	no	2021-07-01 to 2021-12-31				5
Gresham Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31				5.12
Halifax Share Dealing Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		6.58			1.47
Hargreaves Lansdown Asset Management Limited	HARGREAVES LANSDOWN PLC	yes	2021-07-01 to 2021-12-31		0.02			0.21
HBOS Investment Fund Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	0	1.11
Highway Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				0.68
Hiscox Insurance Company Limited	NO GROUP	yes	2021-07-01 to 2021-12-31				1.73
Home Retail Group Card Services Limited	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	1.61
Howserv Limited	STAYSURE HOLDINGS LTD	no	2021-07-01 to 2021-12-31				3.77
HSBC UK Bank Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	5.91	0.16	7.4	0.47	1.8
I Go 4 Ltd.	NO GROUP	no	2021-07-01 to 2021-12-31				5.49
Insurance Factory Ltd	MARKERSTUDY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				4.46	4.46
Interactive Investor Services Limited	INTERACTIVE INVESTOR SERVICES LIMITED	no	2021-07-01 to 2021-12-31		4.72			3.75
Investec Bank PLC	INVESTEC PLC	no	2021-04-01 to 2021-09-30	7.57	0	3.79	0	2.85
Investment Funds Direct Limited	M&G GROUP	no	2021-07-01 to 2021-12-31		3.13			2.01
J.P. Morgan Europe Limited	JPMORGAN CHASE & CO	no	2021-07-01 to 2021-12-31	2.03
James Hay Administration Company Ltd	IFG GROUP LIMITED	no	2021-07-01 to 2021-12-31		10.65
Janus Henderson Investors UK Limited	NO GROUP	yes	2021-07-01 to 2021-12-31					2.44
Kensington Mortgage Company Limited	NO GROUP	no	2021-04-01 to 2021-09-30			11.42
Landmark Mortgages Limited	NO GROUP	no	2021-07-01 to 2021-12-31			19.64
Leeds Building Society	LEEDS BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	0.8		4.66	0.57
Legal & General (Portfolio Management Services) Ltd	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		0.25			6.5
Legal and General Assurance Society Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		0.72		0.5
Legal Insurance Management Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				0.31
Liverpool Victoria Financial Services Limited	LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED	no	2021-07-01 to 2021-12-31		4.51		1.21	5.88
Liverpool Victoria Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				1.74
Lloyds Bank General Insurance Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	2.78	0
Lloyds Bank PLC	LLOYDS BANKING GROUP PLC	yes	2021-07-01 to 2021-12-31	3.1	0.43	6.71	1.71	2.22
Markerstudy Insurance Services Limited	MARKERSTUDY (INTERNATIONAL) LIMITED	no	2021-07-01 to 2021-12-31				2.77
Marks & Spencer Financial Services Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	5.81	0	0	0.44	0
Marshmallow Financial Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				5.76
MBNA Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	2.92	0	0	0.19	0
MCE Insurance Limited	MCE INSURANCE LIMITED	no	2021-07-01 to 2021-12-31				8.32
Metro Bank PLC	METRO BANK PLC	no	2021-07-01 to 2021-12-31	3.49		11.64
Monzo Bank Ltd	MONZO BANK LIMITED	no	2021-03-01 to 2021-08-31	6.33			0.4
Moorcroft Debt Recovery Limited	NO GROUP	no	2021-02-01 to 2021-07-31	0.7
Mortimer Clarke Solicitors Limited	CABOT CREDIT MANAGEMENT GROUP	no	2021-07-01 to 2021-12-31	3.3
National House-Building Council	NATIONAL HOUSE-BUILDING COUNCIL	no	2021-04-01 to 2021-09-30				0.51
National Westminster Bank Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	2.58	4.92	4.62	0.09	0.87
Nationwide Building Society	NATIONWIDE BUILDING SOCIETY	no	2021-04-05 to 2021-10-04	1.53		3.14		0.47
Northern Bank Limited	DANSKE BANK A/S	no	2021-07-01 to 2021-12-31	2.32		1.59
One Call Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				2.94
OneSavings Bank Plc	ONESAVINGS BANK PLC	no	2021-07-01 to 2021-12-31	1.58		11.6
OVO (S) HOME SERVICES LIMITED	SSE PLC	no	2021-07-01 to 2021-12-31				7.9
Paragon Bank Plc	PARAGON BANKING GROUP PLC	yes	2021-04-01 to 2021-09-30	1.51		4.52
Phoenix Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31	0	1.44		1.98	2.39
Phoenix Life Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		1.22	26.24	1.09	3.43
Pinnacle Insurance Plc	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31				8.21
Post Office Management Services Limited	POST OFFICE LIMITED	no	2021-04-01 to 2021-09-30				1.64
Principality Building Society	PRINCIPALITY BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	0.86		3.95
Quilter Investment Platform Limited	QUILTER PLC	no	2021-07-01 to 2021-12-31					3.08
Quilter Life & Pensions Limited	QUILTER PLC GROUP	no	2021-07-01 to 2021-12-31		5.48			4.8
RBS Collective Investment Funds Limited	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31					2.05
ReAssure Life Limited	NO GROUP	no	2021-07-01 to 2021-12-31		3.39		3.03	4.63
ReAssure Limited	SWISS RE AG	no	2021-07-01 to 2021-12-31		2.15	2.29	2.26	4.77
Right Choice Insurance Brokers Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				2.69
Royal & Sun Alliance Insurance Limited	RSA INSURANCE UK	no	2021-07-01 to 2021-12-31				2.6
Saga Services Limited	SAGA PLC	no	2021-02-01 to 2021-07-31				6.82
Sainsbury's Bank Plc	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	6.44		25.13	3.59
Santander ISA Managers Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31					2.2
Santander UK Plc	SANTANDER UK - GROUP	yes	2021-07-01 to 2021-12-31	2.92		5.15	0.56	0.4
Scottish Equitable Plc	AEGON NV	no	2021-07-01 to 2021-12-31		1.04		0.98	3.3
Scottish Friendly Assurance Society Limited	NO GROUP	yes	2021-07-01 to 2021-12-31		3.87		0.27	3.78
Scottish Widows Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	1.58	0	1.28	15.42
Scottish Widows Unit Trust Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	0	1.41
Shawbrook Bank Limited	SHAWBROOK GROUP PLC	no	2021-07-01 to 2021-12-31	2.57		19.84
Shop Direct Finance Company Limited	THE VERY GROUP	no	2021-07-01 to 2021-12-31				0.26
Simplyhealth Access	SIMPLYHEALTH GROUP LIMITED	no	2021-07-01 to 2021-12-31				0.88
Skipton Building Society	SKIPTON BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	1.45		3.26	1.26
Society of Lloyd's	SOCIETY OF LLOYD'S	no	2021-07-01 to 2021-12-31				0.47
Soteria Insurance Limited	CO-OPERATIVE GROUP LIMITED	no	2021-07-01 to 2021-12-31				33.41
St Andrew's Insurance Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	2.26	0
St James's Place UK plc	ST. JAMES'S PLACE PLC	no	2021-07-01 to 2021-12-31		0.77		1.14	0.62
Standard Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		0.56	7.92	0.56	0.97
Starling Bank Limited	NO GROUP	no	2021-04-01 to 2021-09-30	1.4
Starr International (Europe) Limited	STARR INTERNATIONAL COMPANY, INC.	no	2021-07-01 to 2021-12-31				5.19
Sun Life Assurance Company of Canada (U.K.) Limited	SUN LIFE FINANCIAL INC.	no	2021-07-01 to 2021-12-31		1.25		5.24	7.24
Target Servicing Limited	NO GROUP	no	2021-04-01 to 2021-09-30			3.76
Tesco Personal Finance PLC	TESCO PLC	no	2021-03-01 to 2021-08-31	4.45			3.17
Tesco Underwriting Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				1.19
The Co-operative Bank Plc	CO-OPERATIVE BANK HOLDINGS (THE)	no	2021-07-01 to 2021-12-31	4.13		10.37	1.82
The Mortgage Business Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	24.05	0	0
The Mortgage Works (UK) Plc	NATIONWIDE BUILDING SOCIETY	no	2021-04-01 to 2021-09-30			3.08
The National Farmers' Union Mutual Insurance Society Limited	NFU MUTUAL INSURANCE SOCIETY LIMITED	yes	2021-07-01 to 2021-12-31		0.46		2.51	0.56
The Prudential Assurance Company Limited	PRUDENTIAL PLC	yes	2021-07-01 to 2021-12-31		2.39	1.43	0.26	2.48
The Royal Bank of Scotland Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	2.49	0.84	7.99	0.08	0.83
The Royal London Mutual Insurance Society Limited	THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD	no	2021-07-01 to 2021-12-31		1.41		0.6	0.46
Topaz Finance Limited	NO GROUP	no	2021-07-01 to 2021-12-31					12.33
TSB Bank plc	BANCO DE SABADELL SA	no	2021-07-01 to 2021-12-31	3.88		7.86
U K Insurance Limited	DIRECT LINE INSURANCE GROUP PLC	no	2021-07-01 to 2021-12-31				2.5
UK Warranty Limited	NO GROUP	no	2021-04-01 to 2021-09-30				4.17
Unum Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				18.71
Vanguard Asset Management, Ltd	VANGUARD ASSET MANAGEMENT LTD	no	2021-07-01 to 2021-12-31		6.03			2.69
Vanquis Bank Limited	PROVIDENT FINANCIAL PLC	no	2021-07-01 to 2021-12-31	6.34
Vodafone Limited	NO GROUP	no	2021-04-01 to 2021-09-30				0.48
Yorkshire Building Society	YORKSHIRE BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31	0.39		6.8	0.17
Zopa Bank Limited	NO GROUP	yes	2021-07-01 to 2021-12-31	3.58				2.57
Zurich Assurance Ltd	ZURICH INSURANCE GROUP AG	no	2021-07-01 to 2021-12-31		2.79		1.08	4.46

Context (intermediation)

Please note:

Firm name	Firm Group	Joint Report	Reporting period	Decumulation & pensions (per 1,000 policies sold)	Home finance (per 1,000 sales)	Insurance & pure protection (per 1,000 policies sold)	Investments (per 1,000 sales or transactions)
Acm Ulr Limited	NO GROUP	no	2021-07-01 to 2021-12-31			8.74
Advisory Insurance Brokers Limited	NO GROUP	no	2021-07-01 to 2021-12-31			1.59
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	2021-07-01 to 2021-12-31			0.02	0.36
AJ Bell Management Limited	NO GROUP	no	2021-04-01 to 2021-09-30	33.38
AJ Bell Securities Limited	AJ BELL PLC	no	2021-04-01 to 2021-09-30	5.07			14.83
Amtrust Europe Limited	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31			0.73
Arthur J. Gallagher Insurance Brokers Limited	NO GROUP	no	2021-07-01 to 2021-12-31			1.98
Astrenska Insurance Limited	NO GROUP	no	2021-05-01 to 2021-10-31			1.62
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31			9.23
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	2021-07-01 to 2021-12-31			6.89
Automobile Association Insurance Services Limited	NO GROUP	no	2021-02-01 to 2021-07-31			5.57
AWP Assistance UK Ltd	ALLIANZ SE	no	2021-07-01 to 2021-12-31			1.1
Bank of Ireland (UK) Plc	BANK OF IRELAND GROUP PLC	yes	2021-07-01 to 2021-12-31		0
Barclays Bank UK PLC	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	2.88	0	0	0
BISL Limited	NO GROUP	no	2021-07-01 to 2021-12-31			5.49
Bought By Many Ltd	NO GROUP	no	2021-04-01 to 2021-09-30			11.02
Brightside Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31			8.55
Carole Nash Insurance Consultants Ltd	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31			7.95
Clydesdale Bank Plc	VIRGIN MONEY UK PLC	no	2021-04-01 to 2021-09-30	0	0	0	0
Co-op Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31			8.09
Connells Limited	NO GROUP	no	2021-07-01 to 2021-12-31		16.37	1.83
Corgi Homeplan Ltd	US BANCORP	no	2021-07-01 to 2021-12-31			17.03
Covea Insurance plc	NO GROUP	yes	2021-07-01 to 2021-12-31				4.67
Coventry Building Society	COVENTRY BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31			1.38
DAS Legal Expenses Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31			0.74
Domestic & General Insurance Plc	CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION	no	2021-04-01 to 2021-09-30			17.75
Endsleigh Insurance Services Limited	NO GROUP	no	2021-03-01 to 2021-09-30			11.24
Extracover Limited	NO GROUP	no	2021-07-01 to 2021-12-31			0.12
Hastings Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31			12.24
Homeserve Membership Limited	NO GROUP	no	2021-04-01 to 2021-09-30			57.03
Howserv Limited	STAYSURE HOLDINGS LTD	no	2021-07-01 to 2021-12-31			2.84
HSBC UK Bank Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	0	0	0	0
I Go 4 Ltd.	NO GROUP	no	2021-07-01 to 2021-12-31			8.29
Insurance Factory Ltd	MARKERSTUDY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31			8.18	5.37
Investec Bank PLC	INVESTEC PLC	no	2021-04-01 to 2021-09-30	0	0	0	0
Legal & General Partnership Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31		2.58	10.88
London and Country Mortgages Ltd	NO GROUP	no	2021-07-01 to 2021-12-31		28.56	3.42
M & G Securities Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1.52
Marshmallow Financial Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31			7.85
MCE Insurance Limited	MCE INSURANCE LIMITED	no	2021-07-01 to 2021-12-31			12.97
Monzo Bank Ltd	MONZO BANK LIMITED	no	2021-03-01 to 2021-08-31			0.81
National Westminster Bank Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31			2.29
Nationwide Building Society	NATIONWIDE BUILDING SOCIETY	no	2021-04-05 to 2021-10-04			8.39
One Call Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31			2.52
OVO (S) HOME SERVICES LIMITED	SSE PLC	no	2021-07-01 to 2021-12-31			13.05
Paragon Bank Plc	PARAGON BANKING GROUP PLC	yes	2021-04-01 to 2021-09-30			0.14
Post Office Management Services Limited	POST OFFICE LIMITED	no	2021-04-01 to 2021-09-30			4.78
Principality Building Society	PRINCIPALITY BUILDING SOCIETY	no	2021-07-01 to 2021-12-31			44.2
Qmetric Group Limited	NO GROUP	no	2021-04-01 to 2021-09-30			0.85
Reassured Ltd	NO GROUP	no	2021-02-01 to 2021-07-31			4.24
Right Choice Insurance Brokers Ltd	NO GROUP	no	2021-07-01 to 2021-12-31			4.86
Shawbrook Bank Limited	SHAWBROOK GROUP PLC	no	2021-07-01 to 2021-12-31		121.97
Skipton Building Society	SKIPTON BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	34.57			46.27
Somerset Bridge Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31			4.15
St. James's Place Wealth Management Plc	NO GROUP	no	2021-07-01 to 2021-12-31	3.08	1.31	1.7	2.9
The Co-operative Bank Plc	CO-OPERATIVE BANK HOLDINGS (THE)	no	2021-07-01 to 2021-12-31			5.16
The Royal Bank of Scotland Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31			5.08
TSB Bank plc	BANCO DE SABADELL SA	no	2021-07-01 to 2021-12-31			0.79
UK General Insurance Limited	NO GROUP	no	2021-04-01 to 2021-09-30			2.96
UK Warranty Limited	NO GROUP	no	2021-04-01 to 2021-09-30			27.35
Vitality Corporate Services Limited	RAND MERCHANT INVESTMENT HOLDINGS LTD	yes	2021-07-01 to 2021-12-31	13.16		5.84	7.07
Vodafone Limited	NO GROUP	no	2021-04-01 to 2021-09-30			4.41
Xbridge Limited	NO GROUP	no	2021-07-01 to 2021-12-31			1.62

Firm Name	Group	Joint Report	Reporting period	Banking and credit cards	Decumulation & pensions	Home finance	Insurance & pure protection	Investments	Grand Total
Accord Mortgages Limited	ACCORD MORTGAGES LIMITED	no	2021-07-01 to 2021-12-31	6	0	576	0	0	582
Acm Ulr Limited	No GROUP	no	2021-07-01 to 2021-12-31				1327		1327
Adrian Flux Insurance Services Group	NO GROUP	no	2021-03-01 to 2021-08-31				1336		1336
Advanced Payment Solutions Limited	NO GROUP	no	2021-04-01 to 2021-09-30	1496					1496
Advisory Insurance Brokers Limited	No GROUP	no	2021-07-01 to 2021-12-31				601		601
Ageas Insurance Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				4524		4524
Ageas Retail Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				1578		1578
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	2021-07-01 to 2021-12-31	968		35	3	1	1007
Aioi Nissay Dowa Insurance UK Limited	No GROUP	no	2021-07-01 to 2021-12-31				1807		1807
AJ Bell Management Limited	NO GROUP	no	2021-04-01 to 2021-09-30	6	506				512
AJ Bell Securities Limited	AJ BELL PLC	no	2021-04-01 to 2021-09-30		71			713	784
Aldermore Bank Plc	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31	494		616			1110
Allianz Insurance Plc	ALLIANZ SE	no	2021-07-01 to 2021-12-31				5822		5822
American Express Services Europe Limited (AESEL)	AMERICAN EXPRESS	no	2021-07-01 to 2021-12-31	4016			19		4035
AMERICAN INTERNATIONAL GROUP UK LIMITED	AMERICAN INTERNATIONAL GROUP, INC. (AIG)	no	2021-06-01 to 2021-11-30				16843		16843
Amtrust Europe Limited	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				2547		2547
Animal Friends Insurance Services Ltd	No GROUP	no	2021-07-01 to 2021-12-31				3496		3496
Arthur J. Gallagher Insurance Brokers Limited	No GROUP	no	2021-07-01 to 2021-12-31				621		621
Assurant General Insurance Limited	ASSURANT INC	no	2021-07-01 to 2021-12-31				7158		7158
Astrenska Insurance Limited	No GROUP	no	2021-05-01 to 2021-10-31				1154		1154
Asurion Europe Limited	NEW ASURION CORP	no	2021-07-01 to 2021-12-31				2750		2750
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				3849		3849
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	2021-07-01 to 2021-12-31				5795		5795
Atom Bank PLC	ATOM BANK PLC	no	2021-04-01 to 2021-09-30	420					420
Automobile Association Insurance Services Limited	No GROUP	no	2021-02-01 to 2021-07-31				16917		16917
Aviva Insurance Limited	No GROUP	no	2021-07-01 to 2021-12-31				70206		70206
Aviva Life Services UK Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31	7	11234	1024	3273	2276	17814
AWP Assistance UK Ltd	ALLIANZ SE	no	2021-07-01 to 2021-12-31				1266		1266
AXA Insurance UK Plc	AXA SA	no	2021-07-01 to 2021-12-31				25848		25848
AXA PPP Healthcare Limited	AXA SA	no	2021-07-01 to 2021-12-31				38457		38457
B & C E Financial Services Limited	B&CE HOLDINGS LIMITED	no	2021-04-01 to 2021-09-30		2114				2114
Bank of Ireland (UK) Plc	BANK OF IRELAND GROUP PLC	yes	2021-07-01 to 2021-12-31	4857		680	101	1	5639
Bank of Scotland plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	70933	22	16796	2448	775	90974
Barclays Bank Plc	BARCLAYS PLC	no	2021-07-01 to 2021-12-31	7555		7		14	7576
Barclays Bank UK PLC	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	96537	66	9641	866	1838	108948
BISL Limited	No GROUP	no	2021-07-01 to 2021-12-31				7969		7969
Black Horse Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			11	1466		1477
BMO Asset Management Limited	No GROUP	no	2021-05-01 to 2021-10-31					755	755
Bought By Many Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				1164		1164
Bradford & Bingley Limited	UK ASSET RESOLUTION LIMITED	yes	2021-04-01 to 2021-09-30		5	593	43	56	697
Brightside Insurance Services Limited	No GROUP	no	2021-07-01 to 2021-12-31				1349		1349
British Gas Services Limited	CENTRICA PLC	yes	2021-07-01 to 2021-12-31				147339		147339
BUPA Insurance Services Limited	THE BRITISH UNITED PROVIDENT ASSOCIATION LTD	yes	2021-07-01 to 2021-12-31				11863		11863
Cabot Credit Management Group Limited	ENCORE CAPITAL GROUP COMPANY	no	2021-07-01 to 2021-12-31	3874		43			3917
Call Assist Ltd	CALL ASSIST LIMITED	no	2021-05-01 to 2021-10-31				1970		1970
Capital One (Europe) plc	CAPITAL ONE FINANCIAL CORPORATION	no	2021-07-01 to 2021-12-31	13655			209		13864
Car Care Plan Ltd	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				863		863
Carole Nash Insurance Consultants Ltd	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				1251		1251
Charter Court Financial Services Limited	CHARTER COURT FINANCIAL SERVICES GROUP PLC	no	2021-07-01 to 2021-12-31	598		767			1365
Citibank UK Limited	CITIGROUP INC	no	2021-07-01 to 2021-12-31	3444			1	65	3510
ClearBank Limited	NO GROUP	no	2021-07-01 to 2021-12-31	1644					1644
Close Brothers Limited	CLOSE BROTHERS GROUP PLC	no	2021-02-01 to 2021-07-31	114			17		131
Clydesdale Bank Plc	VIRGIN MONEY UK PLC	no	2021-04-01 to 2021-09-30	28371	4	1698	746	12	30831
Co-op Insurance Services Limited	No GROUP	no	2021-07-01 to 2021-12-31				721		721
Cofunds Limited	AEGON GROUP	no	2021-07-01 to 2021-12-31		77			849	926
Connells Limited	No GROUP	no	2021-07-01 to 2021-12-31			564	62		626
Corgi Homeplan Ltd	US BANCORP	no	2021-07-01 to 2021-12-31				1249		1249
Coutts & Company	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	1052	5	60	9	38	1164
Covea Insurance plc	NO GROUP	yes	2021-07-01 to 2021-12-31				2142		2142
Coventry Building Society	COVENTRY BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31	2669		781	6		3456
Creation Consumer Finance Ltd	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	2423					2423
Creation Financial Services Limited	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	1724			17		1741
Curtis Banks Limited	CURTIS BANKS GROUP	no	2021-07-01 to 2021-12-31		584				584
Cynergy Bank Limited	CYNERGY CAPITAL LTD	no	2021-07-01 to 2021-12-31	784		4			788
DAS Legal Expenses Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1629		1629
Devitt Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				478		478
Domestic & General Insurance Plc	CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION	no	2021-04-01 to 2021-09-30				31138		31138
Drydens Limited	NO GROUP	no	2021-07-01 to 2021-12-31			7			7
Elderbridge Limited	TECH MAHINDRA LIMITED	no	2021-04-01 to 2021-09-30			1298			1298
Endsleigh Insurance Services Limited	No GROUP	no	2021-03-01 to 2021-09-30				888		888
Equiniti Financial Services Limited	EQUINITI GROUP PLC	no	2021-07-01 to 2021-12-31		24			3322	3346
esure Insurance Limited	ESURE GROUP PLC	yes	2021-07-01 to 2021-12-31				12797		12797
EUI Limited	ADMIRAL GROUP PLC	yes	2021-07-01 to 2021-12-31				34074		34074
Europa Group Limited	BLUE BOAR HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				907		907
Everyday Loans Limited	No GROUP	no	2021-07-01 to 2021-12-31				1		1
Exeter Friendly Society Limited	EXETER FRIENDLY SOCIETY LIMITED	no	2021-07-01 to 2021-12-31				608		608
Experian Limited	No GROUP	no	2021-04-01 to 2021-09-30			2	32	0	34
Extracover Limited	NO GROUP	no	2021-07-01 to 2021-12-31				958		958
Fairmead Insurance Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				4406		4406
Family Equity Plan Limited	FAMILY ASSURANCE FRIENDLY SOCIETY LTD	no	2021-07-01 to 2021-12-31	315				651	966
FCE Bank Plc	FORD MOTOR CO	no	2021-07-01 to 2021-12-31	76					76
FIL Life Insurance Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		506				506
Financial Administration Services Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		735			2053	2788
First Central Insurance Management Limited	FIRST CENTRAL GROUP LIMITED	no	2021-07-01 to 2021-12-31				5323		5323
FirstRand Bank Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				39		39
Funding Circle Ltd	NO GROUP	no	2021-07-01 to 2021-12-31					49	49
Gresham Insurance Company Limited	No GROUP	no	2021-07-01 to 2021-12-31				1950		1950
Halifax Share Dealing Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		36			1241	1277
Hargreaves Lansdown Asset Management Limited	HARGREAVES LANSDOWN PLC	no	2021-07-01 to 2021-12-31		7			2727	2734
Hastings Insurance Services Limited	No GROUP	no	2021-07-01 to 2021-12-31				22158		22158
HBOS Investment Fund Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	0	608	608
Herts Insurance Consultants Ltd	No GROUP	no	2021-04-01 to 2021-09-30				497		497
Highway Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				853		853
Hiscox Insurance Company Limited	No GROUP	yes	2021-07-01 to 2021-12-31				885		885
Home Retail Group Card Services Limited	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	5098					5098
Homeserve Membership Limited	No GROUP	no	2021-04-01 to 2021-09-30				3974		3974
Howserv Limited	STAYSURE HOLDINGS LTD	no	2021-07-01 to 2021-12-31				1145		1145
HSBC UK Bank Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	142600	50	6931	3802	1842	155225
Hyundai Capital UK Limited	No GROUP	no	2021-07-01 to 2021-12-31				0		0
I Go 4 Ltd.	NO GROUP	no	2021-07-01 to 2021-12-31				1222		1222
Insurance Factory Ltd	MARKERSTUDY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				3646		3646
Interactive Investor Services Limited	INTERACTIVE INVESTOR SERVICES LIMITED	no	2021-07-01 to 2021-12-31		226			2858	3084
Investec Bank PLC	INVESTEC PLC	no	2021-04-01 to 2021-09-30	1368	0	8	0	74	1450
Investment Funds Direct Limited	M&G GROUP	no	2021-07-01 to 2021-12-31		245			272	517
J D Williams & Company Limited	J D WILLIAMS & COMPANY LIMITED	no	2021-03-01 to 2021-08-31				14		14
J.P. Morgan Europe Limited	JPMORGAN CHASE & CO	no	2021-07-01 to 2021-12-31	867					867
James Hay Administration Company Ltd	IFG GROUP LIMITED	no	2021-07-01 to 2021-12-31		550				550
Janus Henderson Investors UK Limited	No GROUP	no	2021-07-01 to 2021-12-31					533	533
Kensington Mortgage Company Limited	NO GROUP	no	2021-04-01 to 2021-09-30			1133			1133
Kingfisher Insurance Services Limited	No GROUP	no	2021-07-01 to 2021-12-31				776		776
Landmark Mortgages Limited	NO GROUP	no	2021-07-01 to 2021-12-31			739			739
LeasePlan UK Limited	No GROUP	no	2021-07-01 to 2021-12-31				4		4
Leeds Building Society	LEEDS BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	620		858	13		1491
Legal & General (Portfolio Management Services) Ltd	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		480			26	506
Legal & General Partnership Services Limited	No GROUP	no	2021-07-01 to 2021-12-31		1	2543	19		2563
Legal and General Assurance Society Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		694		2168		2862
Legal Insurance Management Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				828		828
Liverpool Victoria Financial Services Limited	LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED	no	2021-07-01 to 2021-12-31		836		1212	394	2442
Liverpool Victoria Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				8652		8652
Lloyds Bank General Insurance Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	6243	0	6243
Lloyds Bank PLC	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	99420	104	3576	1839	709	105648
London and Country Mortgages Ltd	No GROUP	no	2021-07-01 to 2021-12-31			759	34		793
M & G Securities Limited	No GROUP	no	2021-07-01 to 2021-12-31					860	860
Markerstudy Insurance Services Limited	MARKERSTUDY (INTERNATIONAL) LIMITED	no	2021-07-01 to 2021-12-31				7940		7940
Marks & Spencer Financial Services Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	15828	0	0	447	0	16275
Marshmallow Financial Services Ltd	No GROUP	no	2021-07-01 to 2021-12-31				645		645
MBNA Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	9706	0	0	823	0	10529
MCE Insurance Limited	MCE INSURANCE LIMITED	no	2021-07-01 to 2021-12-31				995		995
Mercedes-Benz Financial Services UK Limited	No GROUP	no	2021-07-01 to 2021-12-31				1		1
Metro Bank PLC	METRO BANK PLC	no	2021-07-01 to 2021-12-31	7714		309			8023
Mitsubishi HC Capital UK PLC	No GROUP	no	2021-04-01 to 2021-09-30				0		0
Monzo Bank Ltd	MONZO BANK LIMITED	no	2021-03-01 to 2021-08-31	36837			54		36891
Moorcroft Debt Recovery Limited	NO GROUP	no	2021-02-01 to 2021-07-31	805					805
Mortimer Clarke Solicitors Limited	CABOT CREDIT MANAGEMENT GROUP	no	2021-07-01 to 2021-12-31	909					909
MotoNovo Finance Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				45		45
National House-Building Council	NATIONAL HOUSE-BUILDING COUNCIL	no	2021-04-01 to 2021-09-30				701		701
National Westminster Bank Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	67404	47	4786	423	177	72837
Nationwide Building Society	NATIONWIDE BUILDING SOCIETY	no	2021-04-05 to 2021-10-04	44009	5	5287	579	208	50088
Northern Bank Limited	DANSKE BANK A/S	no	2021-07-01 to 2021-12-31	1894		51	3	2	1950
One Call Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				3851		3851
OneSavings Bank Plc	ONESAVINGS BANK PLC	no	2021-07-01 to 2021-12-31	543		577			1120
OVO (S) HOME SERVICES LIMITED	SSE PLC	no	2021-07-01 to 2021-12-31				1264		1264
Paragon Bank Plc	PARAGON BANKING GROUP PLC	yes	2021-04-01 to 2021-09-30	415		380	7		802
Phoenix Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		779		276	102	1157
Phoenix Life Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		2000	9	2026	478	4513
Pinnacle Insurance Plc	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31				3536		3536
Post Office Management Services Limited	POST OFFICE LIMITED	no	2021-04-01 to 2021-09-30				822		822
Principality Building Society	PRINCIPALITY BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	507		345	16	2	870
PSA Finance UK Limited	PSA FINANCE UK LIMITED	no	2021-07-01 to 2021-12-31	0	0	0	4	0	4
Qmetric Group Limited	No GROUP	no	2021-04-01 to 2021-09-30				1075		1075
Quilter Investment Platform Limited	QUILTER PLC	no	2021-07-01 to 2021-12-31					1090	1090
Quilter Life & Pensions Limited	QUILTER PLC GROUP	no	2021-07-01 to 2021-12-31		1151			170	1321
Quint Group Limited	No GROUP	no	2021-03-29 to 2021-09-28	433					433
RAC Motoring Services	RAC GROUP (HOLDINGS) LIMITED	no	2021-07-01 to 2021-12-31				7433		7433
RBS Collective Investment Funds Limited	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31					1673	1673
ReAssure Life Limited	No GROUP	no	2021-07-01 to 2021-12-31		216		173	170	559
ReAssure Limited	SWISS RE AG	no	2021-07-01 to 2021-12-31		4383	3	653	1083	6122
Reassured Ltd	No GROUP	no	2021-02-01 to 2021-07-31				669		669
Retail Money Market Ltd	RETAIL MONEY MARKET LTD	no	2021-07-01 to 2021-12-31					21	21
Right Choice Insurance Brokers Ltd	No GROUP	no	2021-07-01 to 2021-12-31				571		571
Royal & Sun Alliance Insurance Limited	RSA INSURANCE UK	no	2021-07-01 to 2021-12-31				18216		18216
Saga Services Limited	SAGA PLC	no	2021-02-01 to 2021-07-31				11437		11437
Sainsbury's Bank Plc	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	8865		129	1019		10013
Santander Cards UK Limited	No GROUP	no	2021-07-01 to 2021-12-31	18			1596		1614
Santander Consumer (UK) Plc	No GROUP	no	2021-07-01 to 2021-12-31				7		7
Santander ISA Managers Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31					542	542
Santander UK Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	70735	24	6207	267	99	77332
Scottish Equitable Plc	AEGON NV	no	2021-07-01 to 2021-12-31		2986		438	67	3491
Scottish Friendly Assurance Society Limited	NO GROUP	no	2021-07-01 to 2021-12-31		429	1	302	749	1481
Scottish Widows Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	6993	0	1445	1915	10353
Scottish Widows Unit Trust Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	0	579	579
Secure Trust Bank Plc	SECURE TRUST BANK PLC	no	2021-07-01 to 2021-12-31	461		6			467
Shawbrook Bank Limited	SHAWBROOK GROUP PLC	no	2021-07-01 to 2021-12-31	606		538			1144
Shop Direct Finance Company Limited	THE VERY GROUP	no	2021-07-01 to 2021-12-31				690		690
Simplyhealth Access	SIMPLYHEALTH GROUP LIMITED	no	2021-07-01 to 2021-12-31				2071		2071
Skipton Building Society	SKIPTON BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	1693	27	581	21	227	2549
Society of Lloyd's	SOCIETY OF LLOYD'S	no	2021-07-01 to 2021-12-31				4956		4956
Somerset Bridge Insurance Services Limited	No GROUP	no	2021-07-01 to 2021-12-31				899		899
Soteria Insurance Limited	CO-OPERATIVE GROUP LIMITED	no	2021-07-01 to 2021-12-31				1596		1596
St Andrew's Insurance Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	746	0	746
St James's Place UK plc	ST. JAMES'S PLACE PLC	no	2021-07-01 to 2021-12-31	0	387	0	16	157	560
St. James's Place Wealth Management Plc	No GROUP	no	2021-07-01 to 2021-12-31	1	265	18	41	274	599
Standard Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		2247	4	41	125	2417
Starling Bank Limited	NO GROUP	no	2021-04-01 to 2021-09-30	3407					3407
Starr International (Europe) Limited	STARR INTERNATIONAL COMPANY, INC.	no	2021-07-01 to 2021-12-31				1271		1271
Studio Retail Limited	STUDIO RETAIL GROUP PLC	no	2021-04-01 to 2021-09-30				22		22
Sun Life Assurance Company of Canada (U.K.) Limited	SUN LIFE FINANCIAL INC.	no	2021-07-01 to 2021-12-31		504		453	94	1051
Target Servicing Limited	NO GROUP	no	2021-04-01 to 2021-09-30			937			937
Telefonica UK Limited	No GROUP	no	2021-07-01 to 2021-12-31				33		33
Temple Finance Limited	BRIXWORTH INVESTMENTS LTD	no	2021-04-01 to 2021-09-30				148		148
Tesco Personal Finance PLC	TESCO PLC	no	2021-03-01 to 2021-08-31	14298			3355		17653
Tesco Underwriting Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				1255		1255
The Co-operative Bank Plc	CO-OPERATIVE BANK HOLDINGS (THE)	no	2021-07-01 to 2021-12-31	16823	0	1820	8	4	18655
The Mortgage Business Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	638	0	0	638
The Mortgage Works (UK) Plc	NATIONWIDE BUILDING SOCIETY	no	2021-04-01 to 2021-09-30			914			914
The National Farmers' Union Mutual Insurance Society Limited	NFU MUTUAL INSURANCE SOCIETY LIMITED	yes	2021-07-01 to 2021-12-31		54		4752	40	4846
The Prudential Assurance Company Limited	PRUDENTIAL PLC	yes	2021-07-01 to 2021-12-31		7360	13	470	1812	9655
The Royal Bank of Scotland Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	16218	8	1653	245	57	18181
The Royal London Mutual Insurance Society Limited	THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD	no	2021-07-01 to 2021-12-31		4671		2331	446	7448
Topaz Finance Limited	No GROUP	no	2021-07-01 to 2021-12-31			1560			1560
TSB Bank plc	BANCO DE SABADELL SA	no	2021-07-01 to 2021-12-31	32067		2108	54		34229
U K Insurance Limited	DIRECT LINE INSURANCE GROUP PLC	no	2021-07-01 to 2021-12-31				35465		35465
UK General Insurance Limited	No GROUP	no	2021-04-01 to 2021-09-30				1252		1252
UK Warranty Limited	No GROUP	no	2021-04-01 to 2021-09-30				643		643
Unum Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				643		643
Vanguard Asset Management, Ltd	VANGUARD ASSET MANAGEMENT LTD	no	2021-07-01 to 2021-12-31		317			1062	1379
Vanquis Bank Limited	PROVIDENT FINANCIAL PLC	no	2021-07-01 to 2021-12-31	10082					10082
Vitality Corporate Services Limited	RAND MERCHANT INVESTMENT HOLDINGS LTD	yes	2021-07-01 to 2021-12-31		13		8409	6	8428
Vodafone Limited	No GROUP	no	2021-04-01 to 2021-09-30				248		248
Volkswagen Financial Services (UK) Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0		0
Xbridge Limited	No GROUP	no	2021-07-01 to 2021-12-31				809		809
Yorkshire Building Society	YORKSHIRE BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	1139	0	658	11	1	1809
Zopa Bank Limited	NO GROUP	yes	2021-07-01 to 2021-12-31	825				135	960
Zurich Assurance Ltd	ZURICH INSURANCE GROUP AG	no	2021-07-01 to 2021-12-31	0	1118	2	3326	452	4898

Firm Name	Group	Joint Report	Reporting period	Banking and credit cards	Decumulation & pensions	Home finance	Insurance & pure protection	Investments	Grand Total
Accord Mortgages Limited	ACCORD MORTGAGES LIMITED	no	2021-07-01 to 2021-12-31	6	0	563	0	0	569	582
Acm Ulr Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1061		1061	1327
Adrian Flux Insurance Services Group	NO GROUP	no	2021-03-01 to 2021-08-31				1358		1358	1336
Advanced Payment Solutions Limited	NO GROUP	no	2021-04-01 to 2021-09-30	1540					1540	1496
Advisory Insurance Brokers Limited	NO GROUP	no	2021-07-01 to 2021-12-31				633		633	601
Ageas Insurance Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				4412		4412	4524
Ageas Retail Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				1465		1465	1578
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	2021-07-01 to 2021-12-31	964		33	3	2	1002	1007
Aioi Nissay Dowa Insurance UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1673		1673	1807
AJ Bell Management Limited	NO GROUP	no	2021-04-01 to 2021-09-30	5	596				601	512
AJ Bell Securities Limited	AJ BELL PLC	no	2021-04-01 to 2021-09-30		10			429	439	784
Aldermore Bank Plc	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31	492		616			1108	1110
Allianz Insurance Plc	ALLIANZ SE	no	2021-07-01 to 2021-12-31				5656		5656	5822
American Express Services Europe Limited (AESEL)	AMERICAN EXPRESS	no	2021-07-01 to 2021-12-31	3825			15		3840	4035
AMERICAN INTERNATIONAL GROUP UK LIMITED	AMERICAN INTERNATIONAL GROUP, INC. (AIG)	no	2021-06-01 to 2021-11-30				13628		13628	16843
Amtrust Europe Limited	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				2293		2293	2547
Animal Friends Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				3976		3976	3496
Arthur J. Gallagher Insurance Brokers Limited	ARTHUR J. GALLAGHER (UK) LTD	no	2021-07-01 to 2021-12-31				595		595	621
Assurant General Insurance Limited	ASSURANT INC	no	2021-07-01 to 2021-12-31				7286		7286	7158
Astrenska Insurance Limited	NO GROUP	no	2021-05-01 to 2021-10-31				1176		1176	1154
Asurion Europe Limited	NEW ASURION CORP	no	2021-07-01 to 2021-12-31				2601		2601	2750
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				3941		3941	3849
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	2021-07-01 to 2021-12-31				5472		5472	5795
Atom Bank PLC	ATOM BANK PLC	no	2021-04-01 to 2021-09-30	408		118			526	420
Automobile Association Insurance Services Limited	NO GROUP	no	2021-02-01 to 2021-07-31				17709		17709	16917
Aviva Insurance Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				72087		72087	70206
Aviva Life Services UK Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31	6	12448	1109	3405	2454	19422	17814
AWP Assistance UK Ltd	ALLIANZ SE	no	2021-07-01 to 2021-12-31				1265		1265	1266
AXA Insurance UK Plc	AXA SA	no	2021-07-01 to 2021-12-31				23119		23119	25848
AXA PPP Healthcare Limited	AXA SA	no	2021-07-01 to 2021-12-31				38854		38854	38457
B & C E Financial Services Limited	B&CE HOLDINGS LIMITED	no	2021-04-01 to 2021-09-30		2133				2133	2114
Bank of Ireland (UK) Plc	BANK OF IRELAND GROUP PLC	yes	2021-07-01 to 2021-12-31	5334		683	125	1	6143	5639
Bank of Scotland plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	71755	23	17094	2995	770	92637	90974
Barclays Bank Plc	BARCLAYS PLC	no	2021-07-01 to 2021-12-31	7992	1	5		13	8011	7576
Barclays Bank UK PLC	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	97404	91	9848	5438	2709	115490	108948
BISL Limited	NO GROUP	no	2021-07-01 to 2021-12-31				7856		7856	7969
Black Horse Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			10	1752		1762	1477
BMO Asset Management Limited	NO GROUP	no	2021-05-01 to 2021-10-31					766	766	755
Bought By Many Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				1175		1175	1164
Bradford & Bingley Limited	UK ASSET RESOLUTION LIMITED	yes	2021-04-01 to 2021-09-30		8	534	54	71	667	697
Brightside Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1367		1367	1349
British Gas Services Limited	CENTRICA PLC	yes	2021-07-01 to 2021-12-31				138909		138909	147339
BUPA Insurance Services Limited	THE BRITISH UNITED PROVIDENT ASSOCIATION LTD	yes	2021-07-01 to 2021-12-31				12371		12371	11863
Cabot Credit Management Group Limited	ENCORE CAPITAL GROUP COMPANY	no	2021-07-01 to 2021-12-31	3864		40			3904	3917
Call Assist Ltd	CALL ASSIST LIMITED	no	2021-05-01 to 2021-10-31				1915		1915	1970
Capital One (Europe) plc	CAPITAL ONE FINANCIAL CORPORATION	no	2021-07-01 to 2021-12-31	13694			250		13944	13864
Car Care Plan Ltd	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				867		867	863
Carole Nash Insurance Consultants Ltd	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				1397		1397	1251
Charter Court Financial Services Limited	CHARTER COURT FINANCIAL SERVICES GROUP PLC	no	2021-07-01 to 2021-12-31	592		823			1415	1365
Citibank UK Limited	CITIGROUP INC	no	2021-07-01 to 2021-12-31	3443			1	64	3508	3510
ClearBank Limited	NO GROUP	no	2021-07-01 to 2021-12-31	1673					1673	1644
Close Brothers Limited	CLOSE BROTHERS GROUP PLC	no	2021-02-01 to 2021-07-31	114			23		137	131
Clydesdale Bank Plc	VIRGIN MONEY UK PLC	no	2021-04-01 to 2021-09-30	28890	5	1727	1209	13	31844	30831
Co-op Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				714		714	721
Cofunds Limited	AEGON GROUP	no	2021-07-01 to 2021-12-31		95			980	1075	926
Connells Limited	NO GROUP	no	2021-07-01 to 2021-12-31			510	58		568	626
Corgi Homeplan Ltd	US BANCORP	no	2021-07-01 to 2021-12-31				1166		1166	1249
Coutts & Company	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	1106	6	86	9	44	1251	1164
Covea Insurance plc	NO GROUP	yes	2021-07-01 to 2021-12-31				2066		2066	2142
Coventry Building Society	COVENTRY BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31	2683		797	8		3488	3456
Creation Consumer Finance Ltd	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	2487			0		2487	2423
Creation Financial Services Limited	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	843			20		863	1741
Curtis Banks Limited	CURTIS BANKS GROUP	no	2021-07-01 to 2021-12-31		791				791	584
Cynergy Bank Limited	CYNERGY CAPITAL LTD	no	2021-07-01 to 2021-12-31	684		3			687	788
DAS Legal Expenses Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1614		1614	1629
Devitt Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				477		477	478
Domestic & General Insurance Plc	CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION	no	2021-04-01 to 2021-09-30				31363		31363	31138
Drydens Limited	NO GROUP	no	2021-07-01 to 2021-12-31			7			7	7
Elderbridge Limited	TECH MAHINDRA LIMITED	no	2021-04-01 to 2021-09-30			1223			1223	1298
Endsleigh Insurance Services Limited	NO GROUP	no	2021-03-01 to 2021-09-30				884		884	888
Equiniti Financial Services Limited	EQUINITI GROUP PLC	no	2021-07-01 to 2021-12-31		41			3685	3726	3346
esure Insurance Limited	ESURE GROUP PLC	yes	2021-07-01 to 2021-12-31				11953		11953	12797
EUI Limited	ADMIRAL GROUP PLC	yes	2021-07-01 to 2021-12-31				32935		32935	34074
Europa Group Limited	BLUE BOAR HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				912		912	907
Everyday Loans Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1		1	1
Exeter Friendly Society Limited	EXETER FRIENDLY SOCIETY LIMITED	no	2021-07-01 to 2021-12-31				603		603	608
Experian Limited	NO GROUP	no	2021-04-01 to 2021-09-30			2	41	0	43	34
Extracover Limited	NO GROUP	no	2021-07-01 to 2021-12-31				892		892	958
Fairmead Insurance Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				4626		4626	4406
Family Equity Plan Limited	FAMILY ASSURANCE FRIENDLY SOCIETY LTD	no	2021-07-01 to 2021-12-31	328				658	986	966
FCE Bank Plc	FORD MOTOR CO	no	2021-07-01 to 2021-12-31	73					73	76
FIL Life Insurance Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		511				511	506
Financial Administration Services Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		821			2314	3135	2788
First Central Insurance Management Limited	FIRST CENTRAL GROUP LIMITED	no	2021-07-01 to 2021-12-31				5148		5148	5323
FirstRand Bank Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				34		34	39
Funding Circle Ltd	NO GROUP	no	2021-07-01 to 2021-12-31					43	43	49
Gresham Insurance Company Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				2023		2023	1950
Halifax Share Dealing Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		37			1391	1428	1277
Hargreaves Lansdown Asset Management Limited	HARGREAVES LANSDOWN PLC	no	2021-07-01 to 2021-12-31		7			3077	3084	2734
Hastings Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				22071		22071	22158
HBOS Investment Fund Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	0	609	609	608
Herts Insurance Consultants Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				476		476	497
Highway Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				812		812	853
Hiscox Insurance Company Limited	NO GROUP	yes	2021-07-01 to 2021-12-31				1043		1043	885
Home Retail Group Card Services Limited	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	5282					5282	5098
Homeserve Membership Limited	NO GROUP	no	2021-04-01 to 2021-09-30				4738		4738	3974
Howserv Limited	STAYSURE HOLDINGS LTD	no	2021-07-01 to 2021-12-31				1144		1144	1145
HSBC UK Bank Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	144067	52	6868	2969	1879	155835	155225
I Go 4 Ltd.	NO GROUP	no	2021-07-01 to 2021-12-31				1190		1190	1222
Insurance Factory Ltd	MARKERSTUDY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				3898		3898	3646
Interactive Investor Services Limited	INTERACTIVE INVESTOR SERVICES LIMITED	no	2021-07-01 to 2021-12-31		229			2801	3030	3084
Investec Bank PLC	INVESTEC PLC	no	2021-04-01 to 2021-09-30	1339	0	7	0	74	1420	1450
Investment Funds Direct Limited	M&G GROUP	no	2021-07-01 to 2021-12-31		261			282	543	517
J D Williams & Company Limited	J D WILLIAMS & COMPANY LIMITED	no	2021-03-01 to 2021-08-31				14		14	14
J.P. Morgan Europe Limited	JPMORGAN CHASE & CO	no	2021-07-01 to 2021-12-31	848					848	867
James Hay Administration Company Ltd	IFG GROUP LIMITED	no	2021-07-01 to 2021-12-31		916				916	550
Janus Henderson Investors UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31					586	586	533
Kensington Mortgage Company Limited	NO GROUP	no	2021-04-01 to 2021-09-30			1115			1115	1133
Kingfisher Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				797		797	776
Landmark Mortgages Limited	NO GROUP	no	2021-07-01 to 2021-12-31			1102			1102	739
LeasePlan UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				4		4	4
Leeds Building Society	LEEDS BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	610		848	12		1470	1491
Legal & General (Portfolio Management Services) Ltd	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		525			26	551	506
Legal & General Partnership Services Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		1	1984	18		2003	2563
Legal and General Assurance Society Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		719		2044		2763	2862
Legal Insurance Management Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				688		688	828
Liverpool Victoria Financial Services Limited	LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED	no	2021-07-01 to 2021-12-31		868		1226	385	2479	2442
Liverpool Victoria Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				8480		8480	8652
Lloyds Bank General Insurance Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	6251	0	6251	6243
Lloyds Bank PLC	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	100812	105	3630	3196	698	108441	105648
London and Country Mortgages Ltd	NO GROUP	no	2021-07-01 to 2021-12-31			674	29		703	793
M & G Securities Limited	M&G PLC GROUP	no	2021-07-01 to 2021-12-31					946	946	860
Markerstudy Insurance Services Limited	MARKERSTUDY (INTERNATIONAL) LIMITED	no	2021-07-01 to 2021-12-31				6581		6581	7940
Marks & Spencer Financial Services Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	16101	0	0	457	0	16558	16275
Marshmallow Financial Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				557		557	645
MBNA Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	9690	0	0	1190	0	10880	10529
MCE Insurance Limited	MCE INSURANCE LIMITED	no	2021-07-01 to 2021-12-31				918		918	995
Mercedes-Benz Financial Services UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				1		1	1
Metro Bank PLC	METRO BANK PLC	no	2021-07-01 to 2021-12-31	7572		323			7895	8023
Mitsubishi HC Capital UK PLC	NO GROUP	no	2021-04-01 to 2021-09-30				1		1	0
Monzo Bank Ltd	MONZO BANK LIMITED	no	2021-03-01 to 2021-08-31	34860			35		34895	36891
Moorcroft Debt Recovery Limited	NO GROUP	no	2021-02-01 to 2021-07-31	800					800	805
Mortimer Clarke Solicitors Limited	CABOT CREDIT MANAGEMENT GROUP	no	2021-07-01 to 2021-12-31	883					883	909
MotoNovo Finance Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				50		50	45
National House-Building Council	NATIONAL HOUSE-BUILDING COUNCIL	no	2021-04-01 to 2021-09-30				750		750	701
National Westminster Bank Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	73197	48	4983	5099	181	83508	72837
Nationwide Building Society	NATIONWIDE BUILDING SOCIETY	no	2021-04-05 to 2021-10-04	43143	6	4839	13705	211	61904	50088
Northern Bank Limited	DANSKE BANK A/S	no	2021-07-01 to 2021-12-31	1860		55	3	1	1919	1950
One Call Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				3715		3715	3851
OneSavings Bank Plc	ONESAVINGS BANK PLC	no	2021-07-01 to 2021-12-31	579		556			1135	1120
OVO (S) HOME SERVICES LIMITED	SSE PLC	no	2021-07-01 to 2021-12-31				1188		1188	1264
Paragon Bank Plc	PARAGON BANKING GROUP PLC	yes	2021-04-01 to 2021-09-30	382		392	9		783	802
Phoenix Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		906	0	333	125	1364	1157
Phoenix Life Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		2166	11	2170	510	4857	4513
Pinnacle Insurance Plc	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31				3858		3858	3536
Post Office Management Services Limited	POST OFFICE LIMITED	no	2021-04-01 to 2021-09-30				830		830	822
Principality Building Society	PRINCIPALITY BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	502		341	16	1	860	870
PSA Finance UK Limited	PSA FINANCE UK LIMITED	no	2021-07-01 to 2021-12-31	0	0	0	4	0	4	4
Qmetric Group Limited	NO GROUP	no	2021-04-01 to 2021-09-30				1047		1047	1075
Quilter Investment Platform Limited	QUILTER PLC	no	2021-07-01 to 2021-12-31					1633	1633	1090
Quilter Life & Pensions Limited	QUILTER PLC GROUP	no	2021-07-01 to 2021-12-31		1561			238	1799	1321
Quint Group Limited	NO GROUP	no	2021-03-29 to 2021-09-28	411					411	433
RAC Motoring Services	RAC GROUP (HOLDINGS) LIMITED	no	2021-07-01 to 2021-12-31				6802		6802	7433
RBS Collective Investment Funds Limited	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31					1999	1999	1673
ReAssure Life Limited	NO GROUP	no	2021-07-01 to 2021-12-31		191		148	154	493	559
ReAssure Limited	SWISS RE AG	no	2021-07-01 to 2021-12-31		4650	4	713	1157	6524	6122
Reassured Ltd	NO GROUP	no	2021-02-01 to 2021-07-31				662		662	669
Retail Money Market Ltd	RETAIL MONEY MARKET LTD	no	2021-07-01 to 2021-12-31					21	21	21
Right Choice Insurance Brokers Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				604		604	571
Royal & Sun Alliance Insurance Limited	RSA INSURANCE UK	no	2021-07-01 to 2021-12-31				17472		17472	18216
Saga Services Limited	SAGA PLC	no	2021-02-01 to 2021-07-31				11289		11289	11437
Sainsbury's Bank Plc	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	8784		128	750		9662	10013
Santander Cards UK Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	18			1680		1698	1614
Santander Consumer (UK) Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31				13		13	7
Santander ISA Managers Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31					578	578	542
Santander UK Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	70335	30	6430	533	127	77455	77332
Scottish Equitable Plc	AEGON NV	no	2021-07-01 to 2021-12-31		2883		436	67	3386	3491
Scottish Friendly Assurance Society Limited	NO GROUP	no	2021-07-01 to 2021-12-31		377	1	243	460	1081	1481
Scottish Widows Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	7249	0	1514	1895	10658	10353
Scottish Widows Unit Trust Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	0	580	580	579
Secure Trust Bank Plc	SECURE TRUST BANK PLC	no	2021-07-01 to 2021-12-31	410		5			415	467
Shawbrook Bank Limited	SHAWBROOK GROUP PLC	no	2021-07-01 to 2021-12-31	617		503			1120	1144
Shop Direct Finance Company Limited	THE VERY GROUP	no	2021-07-01 to 2021-12-31				1061		1061	690
Simplyhealth Access	SIMPLYHEALTH GROUP LIMITED	no	2021-07-01 to 2021-12-31				1940		1940	2071
Skipton Building Society	SKIPTON BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	1621	34	535	20	224	2434	2549
Society of Lloyd's	SOCIETY OF LLOYD'S	no	2021-07-01 to 2021-12-31				5217		5217	4956
Somerset Bridge Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				897		897	899
Soteria Insurance Limited	CO-OPERATIVE GROUP LIMITED	no	2021-07-01 to 2021-12-31				1694		1694	1596
St Andrew's Insurance Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	0	769	0	769	746
St James's Place UK plc	ST. JAMES'S PLACE PLC	no	2021-07-01 to 2021-12-31	0	410	0	17	156	583	560
St. James's Place Wealth Management Plc	ST. JAMES'S PLACE GROUP	no	2021-07-01 to 2021-12-31	1	309	18	40	310	678	599
Standard Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		2464	4	44	133	2645	2417
Starling Bank Limited	NO GROUP	no	2021-04-01 to 2021-09-30	3333					3333	3407
Starr International (Europe) Limited	STARR INTERNATIONAL COMPANY, INC.	no	2021-07-01 to 2021-12-31				1203		1203	1271
Studio Retail Limited	STUDIO RETAIL GROUP PLC	no	2021-04-01 to 2021-09-30				41		41	22
Sun Life Assurance Company of Canada (U.K.) Limited	SUN LIFE FINANCIAL INC.	no	2021-07-01 to 2021-12-31		421		407	95	923	1051
Target Servicing Limited	NO GROUP	no	2021-04-01 to 2021-09-30			880			880	937
Telefonica UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				33		33	33
Temple Finance Limited	BRIXWORTH INVESTMENTS LTD	no	2021-04-01 to 2021-09-30				212		212	148
Tesco Personal Finance PLC	TESCO PLC	no	2021-03-01 to 2021-08-31	14321			3549		17870	17653
Tesco Underwriting Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				1257		1257	1255
The Co-operative Bank Plc	CO-OPERATIVE BANK HOLDINGS (THE)	no	2021-07-01 to 2021-12-31	16699	0	2120	11	4	18834	18655
The Mortgage Business Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	0	0	645	0	0	645	638
The Mortgage Works (UK) Plc	NATIONWIDE BUILDING SOCIETY	no	2021-04-01 to 2021-09-30			1026			1026	914
The National Farmers' Union Mutual Insurance Society Limited	NFU MUTUAL INSURANCE SOCIETY LIMITED	yes	2021-07-01 to 2021-12-31		54		4482	42	4578	4846
The Prudential Assurance Company Limited	PRUDENTIAL PLC	yes	2021-07-01 to 2021-12-31		8898	20	537	1950	11405	9655
The Royal Bank of Scotland Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	17060	5	1825	2735	54	21679	18181
The Royal London Mutual Insurance Society Limited	THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD	no	2021-07-01 to 2021-12-31				2347		2347	7448
Topaz Finance Limited	COMPUTERSHARE LIMITED	no	2021-07-01 to 2021-12-31			1558			1558	1560
TSB Bank plc	BANCO DE SABADELL SA	no	2021-07-01 to 2021-12-31	32553		2089	53		34695	34229
U K Insurance Limited	DIRECT LINE INSURANCE GROUP PLC	no	2021-07-01 to 2021-12-31				35532		35532	35465
UK General Insurance Limited	NO GROUP	no	2021-04-01 to 2021-09-30				1412		1412	1252
UK Warranty Limited	NO GROUP	no	2021-04-01 to 2021-09-30				614		614	643
Unum Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				757		757	643
Vanguard Asset Management, Ltd	VANGUARD ASSET MANAGEMENT LTD	no	2021-07-01 to 2021-12-31		233			842	1075	1379
Vanquis Bank Limited	PROVIDENT FINANCIAL PLC	no	2021-07-01 to 2021-12-31	10261					10261	10082
Vitality Corporate Services Limited	RAND MERCHANT INVESTMENT HOLDINGS LTD	yes	2021-07-01 to 2021-12-31		13		8503	6	8522	8428
Vodafone Limited	NO GROUP	no	2021-04-01 to 2021-09-30				219		219	248
Volkswagen Financial Services (UK) Limited	NO GROUP	no	2021-07-01 to 2021-12-31				201		201	0
Xbridge Limited	NO GROUP	no	2021-07-01 to 2021-12-31				836		836	809
Yorkshire Building Society	YORKSHIRE BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	1140	0	665	10	2	1817	1809
Zopa Bank Limited	NO GROUP	yes	2021-07-01 to 2021-12-31	820				132	952	960
Zurich Assurance Ltd	ZURICH INSURANCE GROUP AG	no	2021-07-01 to 2021-12-31		1327	4	3734	517	5582	4898

Firm Name	Group	Joint Report	Reporting period	Banking and credit cards	Decumulation & pensions	Home finance	Insurance & pure protection	Investments	Grand total
Accord Mortgages Limited	ACCORD MORTGAGES LIMITED	no	2021-07-01 to 2021-12-31	33.30%		38.90%			38.80%
Acm Ulr Limited	NO GROUP	no	2021-07-01 to 2021-12-31				2.40%		2.40%
Adrian Flux Insurance Services Group	NO GROUP	no	2021-03-01 to 2021-08-31				95.10%		95.10%
Advanced Payment Solutions Limited	NO GROUP	no	2021-04-01 to 2021-09-30	34.50%					34.50%
Advisory Insurance Brokers Limited	NO GROUP	no	2021-07-01 to 2021-12-31				56.20%		56.20%
Ageas Insurance Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				39.50%		39.50%
Ageas Retail Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				47.40%		47.40%
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	2021-07-01 to 2021-12-31	27.90%		39.40%	0.00%	0.00%	28.10%
Aioi Nissay Dowa Insurance UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				29.60%		29.60%
AJ Bell Management Limited	NO GROUP	no	2021-04-01 to 2021-09-30	60.00%	40.10%				40.30%
AJ Bell Securities Limited	AJ BELL PLC	no	2021-04-01 to 2021-09-30		50.00%			61.50%	61.30%
Aldermore Bank Plc	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31	40.40%		4.10%			20.20%
Allianz Insurance Plc	ALLIANZ SE	no	2021-07-01 to 2021-12-31				37.50%		37.50%
American Express Services Europe Limited (AESEL)	AMERICAN EXPRESS	no	2021-07-01 to 2021-12-31	14.50%			0.00%		14.50%
AMERICAN INTERNATIONAL GROUP UK LIMITED	AMERICAN INTERNATIONAL GROUP, INC. (AIG)	no	2021-06-01 to 2021-11-30				33.20%		33.20%
Amtrust Europe Limited	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				13.60%		13.60%
Animal Friends Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				7.30%		7.30%
Arthur J. Gallagher Insurance Brokers Limited	ARTHUR J. GALLAGHER (UK) LTD	no	2021-07-01 to 2021-12-31				40.30%		40.30%
Assurant General Insurance Limited	ASSURANT INC	no	2021-07-01 to 2021-12-31				46.60%		46.60%
Astrenska Insurance Limited	NO GROUP	no	2021-05-01 to 2021-10-31				37.20%		37.20%
Asurion Europe Limited	NEW ASURION CORP	no	2021-07-01 to 2021-12-31				21.00%		21.00%
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				32.40%		32.40%
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	2021-07-01 to 2021-12-31				36.80%		36.80%
Atom Bank PLC	ATOM BANK PLC	no	2021-04-01 to 2021-09-30	42.20%		33.10%			40.10%
Automobile Association Insurance Services Limited	NO GROUP	no	2021-02-01 to 2021-07-31				60.50%		60.50%
Aviva Insurance Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				43.70%		43.70%
Aviva Life Services UK Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31	16.70%	33.80%	47.60%	39.20%	34.20%	35.60%
AWP Assistance UK Ltd	ALLIANZ SE	no	2021-07-01 to 2021-12-31				45.20%		45.20%
AXA Insurance UK Plc	AXA SA	no	2021-07-01 to 2021-12-31				50.20%		50.20%
AXA PPP Healthcare Limited	AXA SA	no	2021-07-01 to 2021-12-31				79.50%		79.50%
B & C E Financial Services Limited	B&CE HOLDINGS LIMITED	no	2021-04-01 to 2021-09-30		58.20%				58.20%
Bank of Ireland (UK) Plc	BANK OF IRELAND GROUP PLC	yes	2021-07-01 to 2021-12-31	28.30%		28.30%	31.20%	0.00%	28.40%
Bank of Scotland plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	59.40%	0.00%	55.60%	25.00%	18.10%	57.30%
Barclays Bank Plc	BARCLAYS PLC	no	2021-07-01 to 2021-12-31	71.50%	0.00%	0.00%		7.70%	71.40%
Barclays Bank UK PLC	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	65.40%	33.00%	46.80%	8.00%	19.70%	60.00%
BISL Limited	NO GROUP	no	2021-07-01 to 2021-12-31				39.70%		39.70%
Black Horse Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			20.00%	6.30%		6.40%
BMO Asset Management Limited	NO GROUP	no	2021-05-01 to 2021-10-31					13.40%	13.40%
Bought By Many Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				24.50%		24.50%
Bradford & Bingley Limited	UK ASSET RESOLUTION LIMITED	yes	2021-04-01 to 2021-09-30		0.00%	4.70%	22.20%	0.00%	5.50%
Brightside Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				33.40%		33.40%
British Gas Services Limited	CENTRICA PLC	yes	2021-07-01 to 2021-12-31				76.10%		76.10%
BUPA Insurance Services Limited	THE BRITISH UNITED PROVIDENT ASSOCIATION LTD	yes	2021-07-01 to 2021-12-31				51.90%		51.90%
Cabot Credit Management Group Limited	ENCORE CAPITAL GROUP COMPANY	no	2021-07-01 to 2021-12-31	21.80%		7.50%			21.70%
Call Assist Ltd	CALL ASSIST LIMITED	no	2021-05-01 to 2021-10-31				60.80%		60.80%
Capital One (Europe) plc	CAPITAL ONE FINANCIAL CORPORATION	no	2021-07-01 to 2021-12-31	22.90%			46.40%		23.30%
Car Care Plan Ltd	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				42.70%		42.70%
Carole Nash Insurance Consultants Ltd	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				21.50%		21.50%
Charter Court Financial Services Limited	CHARTER COURT FINANCIAL SERVICES GROUP PLC	no	2021-07-01 to 2021-12-31	30.10%		34.00%			32.40%
Citibank UK Limited	CITIGROUP INC	no	2021-07-01 to 2021-12-31	65.50%			0.00%	12.50%	64.50%
ClearBank Limited	NO GROUP	no	2021-07-01 to 2021-12-31	5.00%					5.00%
Close Brothers Limited	CLOSE BROTHERS GROUP PLC	no	2021-02-01 to 2021-07-31	75.40%			17.40%		65.70%
Clydesdale Bank Plc	VIRGIN MONEY UK PLC	no	2021-04-01 to 2021-09-30	34.20%	40.00%	24.80%	13.70%	15.40%	32.90%
Co-op Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				66.50%		66.50%
Cofunds Limited	AEGON GROUP	no	2021-07-01 to 2021-12-31		2.10%			4.80%	4.60%
Connells Limited	NO GROUP	no	2021-07-01 to 2021-12-31			16.10%	22.40%		16.70%
Corgi Homeplan Ltd	US BANCORP	no	2021-07-01 to 2021-12-31				41.80%		41.80%
Coutts & Company	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	46.70%	0.00%	9.30%	55.60%	15.90%	42.90%
Covea Insurance plc	NO GROUP	yes	2021-07-01 to 2021-12-31				32.00%		32.00%
Coventry Building Society	COVENTRY BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31	74.80%		52.40%	12.50%		69.60%
Creation Consumer Finance Ltd	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	2.20%					2.20%
Creation Financial Services Limited	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	2.40%			0.00%		2.30%
Curtis Banks Limited	CURTIS BANKS GROUP	no	2021-07-01 to 2021-12-31		17.20%				17.20%
Cynergy Bank Limited	CYNERGY CAPITAL LTD	no	2021-07-01 to 2021-12-31	19.00%		0.00%			18.90%
DAS Legal Expenses Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31				26.00%		26.00%
Devitt Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				74.20%		74.20%
Domestic & General Insurance Plc	CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION	no	2021-04-01 to 2021-09-30				39.10%		39.10%
Drydens Limited	NO GROUP	no	2021-07-01 to 2021-12-31			28.60%			28.60%
Elderbridge Limited	TECH MAHINDRA LIMITED	no	2021-04-01 to 2021-09-30			10.30%			10.30%
Endsleigh Insurance Services Limited	NO GROUP	no	2021-03-01 to 2021-09-30				49.00%		49.00%
Equiniti Financial Services Limited	EQUINITI GROUP PLC	no	2021-07-01 to 2021-12-31		7.30%			58.00%	57.40%
esure Insurance Limited	ESURE GROUP PLC	yes	2021-07-01 to 2021-12-31				49.80%		49.80%
EUI Limited	ADMIRAL GROUP PLC	yes	2021-07-01 to 2021-12-31				48.40%		48.40%
Europa Group Limited	BLUE BOAR HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				68.90%		68.90%
Everyday Loans Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Exeter Friendly Society Limited	EXETER FRIENDLY SOCIETY LIMITED	no	2021-07-01 to 2021-12-31				88.70%		88.70%
Experian Limited	NO GROUP	no	2021-04-01 to 2021-09-30			50.00%	43.90%		44.20%
Extracover Limited	NO GROUP	no	2021-07-01 to 2021-12-31				8.40%		8.40%
Fairmead Insurance Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				29.70%		29.70%
Family Equity Plan Limited	FAMILY ASSURANCE FRIENDLY SOCIETY LTD	no	2021-07-01 to 2021-12-31	61.00%				30.10%	40.40%
FCE Bank Plc	FORD MOTOR CO	no	2021-07-01 to 2021-12-31	20.50%					20.50%
FIL Life Insurance Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		53.40%				53.40%
Financial Administration Services Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		9.60%			9.70%	9.70%
First Central Insurance Management Limited	FIRST CENTRAL GROUP LIMITED	no	2021-07-01 to 2021-12-31				59.70%		59.70%
FirstRand Bank Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Funding Circle Ltd	NO GROUP	no	2021-07-01 to 2021-12-31					7.00%	7.00%
Gresham Insurance Company Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				58.00%		58.00%
Halifax Share Dealing Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		35.10%			50.50%	50.10%
Hargreaves Lansdown Asset Management Limited	HARGREAVES LANSDOWN PLC	no	2021-07-01 to 2021-12-31		0.00%			11.00%	11.00%
Hastings Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				37.80%		37.80%
HBOS Investment Fund Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31					45.50%	45.50%
Herts Insurance Consultants Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				44.30%		44.30%
Highway Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				35.20%		35.20%
Hiscox Insurance Company Limited	NO GROUP	yes	2021-07-01 to 2021-12-31				9.70%		9.70%
Home Retail Group Card Services Limited	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	54.50%					54.50%
Homeserve Membership Limited	NO GROUP	no	2021-04-01 to 2021-09-30				32.30%		32.30%
Howserv Limited	STAYSURE HOLDINGS LTD	no	2021-07-01 to 2021-12-31				38.00%		38.00%
HSBC UK Bank Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	65.50%	30.80%	33.80%	24.70%	20.60%	62.80%
I Go 4 Ltd.	NO GROUP	no	2021-07-01 to 2021-12-31				60.10%		60.10%
Insurance Factory Ltd	MARKERSTUDY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				57.50%		57.50%
Interactive Investor Services Limited	INTERACTIVE INVESTOR SERVICES LIMITED	no	2021-07-01 to 2021-12-31		30.10%			32.90%	32.70%
Investec Bank PLC	INVESTEC PLC	no	2021-04-01 to 2021-09-30	84.60%		14.30%		27.00%	81.30%
Investment Funds Direct Limited	M&G GROUP	no	2021-07-01 to 2021-12-31		8.40%			16.00%	12.30%
J D Williams & Company Limited	J D WILLIAMS & COMPANY LIMITED	no	2021-03-01 to 2021-08-31				7.10%		7.10%
J.P. Morgan Europe Limited	JPMORGAN CHASE & CO	no	2021-07-01 to 2021-12-31	30.90%					30.90%
James Hay Administration Company Ltd	IFG GROUP LIMITED	no	2021-07-01 to 2021-12-31		9.20%				9.20%
Janus Henderson Investors UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31					10.90%	10.90%
Kensington Mortgage Company Limited	NO GROUP	no	2021-04-01 to 2021-09-30			36.90%			36.90%
Kingfisher Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				36.50%		36.50%
Landmark Mortgages Limited	NO GROUP	no	2021-07-01 to 2021-12-31			2.00%			2.00%
LeasePlan UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				50.00%		50.00%
Leeds Building Society	LEEDS BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	72.50%		51.40%	50.00%		60.10%
Legal & General (Portfolio Management Services) Ltd	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		29.10%			38.50%	29.60%
Legal & General Partnership Services Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		0.00%	1.30%	0.00%		1.20%
Legal and General Assurance Society Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		21.80%		50.10%		42.70%
Legal Insurance Management Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				13.50%		13.50%
Liverpool Victoria Financial Services Limited	LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED	no	2021-07-01 to 2021-12-31		36.40%		60.40%	66.80%	53.00%
Liverpool Victoria Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				42.40%		42.40%
Lloyds Bank General Insurance Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31				21.80%		21.80%
Lloyds Bank PLC	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	49.00%	21.00%	56.30%	21.20%	21.90%	48.20%
London and Country Mortgages Ltd	NO GROUP	no	2021-07-01 to 2021-12-31			13.20%	24.10%		13.70%
M & G Securities Limited	M&G PLC GROUP	no	2021-07-01 to 2021-12-31					30.10%	30.10%
Markerstudy Insurance Services Limited	MARKERSTUDY (INTERNATIONAL) LIMITED	no	2021-07-01 to 2021-12-31				29.30%		29.30%
Marks & Spencer Financial Services Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	81.00%			55.80%		80.30%
Marshmallow Financial Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				2.50%		2.50%
MBNA Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	68.70%			42.40%		65.80%
MCE Insurance Limited	MCE INSURANCE LIMITED	no	2021-07-01 to 2021-12-31				54.60%		54.60%
Mercedes-Benz Financial Services UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Metro Bank PLC	METRO BANK PLC	no	2021-07-01 to 2021-12-31	42.90%		38.40%			42.70%
Mitsubishi HC Capital UK PLC	NO GROUP	no	2021-04-01 to 2021-09-30				0.00%		0.00%
Monzo Bank Ltd	MONZO BANK LIMITED	no	2021-03-01 to 2021-08-31	6.50%			0.00%		6.50%
Moorcroft Debt Recovery Limited	NO GROUP	no	2021-02-01 to 2021-07-31	34.60%					34.60%
Mortimer Clarke Solicitors Limited	CABOT CREDIT MANAGEMENT GROUP	no	2021-07-01 to 2021-12-31	61.50%					61.50%
MotoNovo Finance Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				2.00%		2.00%
National House-Building Council	NATIONAL HOUSE-BUILDING COUNCIL	no	2021-04-01 to 2021-09-30				13.70%		13.70%
National Westminster Bank Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	38.50%	0.00%	39.30%	0.80%	8.30%	36.20%
Nationwide Building Society	NATIONWIDE BUILDING SOCIETY	no	2021-04-05 to 2021-10-04	28.70%	0.00%	10.40%	0.30%	7.60%	20.90%
Northern Bank Limited	DANSKE BANK A/S	no	2021-07-01 to 2021-12-31	53.30%		10.90%	33.30%	0.00%	52.00%
One Call Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				76.70%		76.70%
OneSavings Bank Plc	ONESAVINGS BANK PLC	no	2021-07-01 to 2021-12-31	53.40%		30.60%			42.20%
OVO (S) HOME SERVICES LIMITED	SSE PLC	no	2021-07-01 to 2021-12-31				43.70%		43.70%
Paragon Bank Plc	PARAGON BANKING GROUP PLC	yes	2021-04-01 to 2021-09-30	30.40%		32.90%	0.00%		31.30%
Phoenix Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		15.50%		21.60%	21.60%	17.50%
Phoenix Life Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		43.70%	0.00%	50.00%	35.10%	45.50%
Pinnacle Insurance Plc	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31				51.50%		51.50%
Post Office Management Services Limited	POST OFFICE LIMITED	no	2021-04-01 to 2021-09-30				32.50%		32.50%
Principality Building Society	PRINCIPALITY BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	59.20%		49.60%	25.00%	0.00%	54.70%
PSA Finance UK Limited	PSA FINANCE UK LIMITED	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Qmetric Group Limited	NO GROUP	no	2021-04-01 to 2021-09-30				39.60%		39.60%
Quilter Investment Platform Limited	QUILTER PLC	no	2021-07-01 to 2021-12-31					0.20%	0.20%
Quilter Life & Pensions Limited	QUILTER PLC GROUP	no	2021-07-01 to 2021-12-31		0.10%			0.00%	0.10%
Quint Group Limited	NO GROUP	no	2021-03-29 to 2021-09-28	90.30%					90.30%
RAC Motoring Services	RAC GROUP (HOLDINGS) LIMITED	no	2021-07-01 to 2021-12-31				21.00%		21.00%
RBS Collective Investment Funds Limited	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31					20.30%	20.30%
ReAssure Life Limited	NO GROUP	no	2021-07-01 to 2021-12-31		31.40%		37.80%	35.70%	34.70%
ReAssure Limited	SWISS RE AG	no	2021-07-01 to 2021-12-31		9.80%	0.00%	7.70%	6.70%	9.00%
Reassured Ltd	NO GROUP	no	2021-02-01 to 2021-07-31				77.60%		77.60%
Retail Money Market Ltd	RETAIL MONEY MARKET LTD	no	2021-07-01 to 2021-12-31					95.20%	95.20%
Right Choice Insurance Brokers Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				37.90%		37.90%
Royal & Sun Alliance Insurance Limited	RSA INSURANCE UK	no	2021-07-01 to 2021-12-31				50.80%		50.80%
Saga Services Limited	SAGA PLC	no	2021-02-01 to 2021-07-31				79.10%		79.10%
Sainsbury's Bank Plc	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	59.30%		2.30%	4.70%		54.30%
Santander Cards UK Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	27.80%			2.10%		2.40%
Santander Consumer (UK) Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Santander ISA Managers Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31					42.40%	42.40%
Santander UK Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	65.10%	23.30%	47.70%	5.30%	14.20%	63.20%
Scottish Equitable Plc	AEGON NV	no	2021-07-01 to 2021-12-31		13.70%		45.00%	22.40%	17.90%
Scottish Friendly Assurance Society Limited	NO GROUP	no	2021-07-01 to 2021-12-31		1.60%	0.00%	7.80%	0.00%	2.30%
Scottish Widows Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		16.80%		17.10%	12.70%	16.10%
Scottish Widows Unit Trust Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31					37.10%	37.10%
Secure Trust Bank Plc	SECURE TRUST BANK PLC	no	2021-07-01 to 2021-12-31	20.00%		40.00%			20.20%
Shawbrook Bank Limited	SHAWBROOK GROUP PLC	no	2021-07-01 to 2021-12-31	6.00%		3.00%			4.60%
Shop Direct Finance Company Limited	THE VERY GROUP	no	2021-07-01 to 2021-12-31				1.10%		1.10%
Simplyhealth Access	SIMPLYHEALTH GROUP LIMITED	no	2021-07-01 to 2021-12-31				25.70%		25.70%
Skipton Building Society	SKIPTON BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	38.50%	5.90%	25.60%	35.00%	2.20%	31.80%
Society of Lloyd's	SOCIETY OF LLOYD'S	no	2021-07-01 to 2021-12-31				40.20%		40.20%
Somerset Bridge Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				39.00%		39.00%
Soteria Insurance Limited	CO-OPERATIVE GROUP LIMITED	no	2021-07-01 to 2021-12-31				45.80%		45.80%
St Andrew's Insurance Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31				14.60%		14.60%
St James's Place UK plc	ST. JAMES'S PLACE PLC	no	2021-07-01 to 2021-12-31		30.50%		17.60%	21.80%	27.80%
St. James's Place Wealth Management Plc	ST. JAMES'S PLACE GROUP	no	2021-07-01 to 2021-12-31	0.00%	0.30%	0.00%	0.00%	0.00%	0.10%
Standard Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		37.10%	100.00%	27.30%	38.30%	37.10%
Starling Bank Limited	NO GROUP	no	2021-04-01 to 2021-09-30	43.80%					43.80%
Starr International (Europe) Limited	STARR INTERNATIONAL COMPANY, INC.	no	2021-07-01 to 2021-12-31				63.90%		63.90%
Studio Retail Limited	STUDIO RETAIL GROUP PLC	no	2021-04-01 to 2021-09-30				12.20%		12.20%
Sun Life Assurance Company of Canada (U.K.) Limited	SUN LIFE FINANCIAL INC.	no	2021-07-01 to 2021-12-31		12.60%		4.90%	9.50%	8.90%
Target Servicing Limited	NO GROUP	no	2021-04-01 to 2021-09-30			11.10%			11.10%
Telefonica UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				12.10%		12.10%
Temple Finance Limited	BRIXWORTH INVESTMENTS LTD	no	2021-04-01 to 2021-09-30				10.80%		10.80%
Tesco Personal Finance PLC	TESCO PLC	no	2021-03-01 to 2021-08-31	53.90%			55.50%		54.20%
Tesco Underwriting Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				47.30%		47.30%
The Co-operative Bank Plc	CO-OPERATIVE BANK HOLDINGS (THE)	no	2021-07-01 to 2021-12-31	75.20%		29.50%	27.30%	50.00%	70.10%
The Mortgage Business Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			50.70%			50.70%
The Mortgage Works (UK) Plc	NATIONWIDE BUILDING SOCIETY	no	2021-04-01 to 2021-09-30			4.30%			4.30%
The National Farmers' Union Mutual Insurance Society Limited	NFU MUTUAL INSURANCE SOCIETY LIMITED	yes	2021-07-01 to 2021-12-31		1.90%		25.80%	2.40%	25.30%
The Prudential Assurance Company Limited	PRUDENTIAL PLC	yes	2021-07-01 to 2021-12-31		23.90%	20.00%	23.30%	31.00%	25.00%
The Royal Bank of Scotland Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	40.70%	0.00%	40.00%	0.50%	13.00%	35.50%
The Royal London Mutual Insurance Society Limited	THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD	no	2021-07-01 to 2021-12-31				47.50%		47.50%
Topaz Finance Limited	COMPUTERSHARE LIMITED	no	2021-07-01 to 2021-12-31			6.50%			6.50%
TSB Bank plc	BANCO DE SABADELL SA	no	2021-07-01 to 2021-12-31	74.70%		63.20%	77.40%		74.10%
U K Insurance Limited	DIRECT LINE INSURANCE GROUP PLC	no	2021-07-01 to 2021-12-31				58.50%		58.50%
UK General Insurance Limited	NO GROUP	no	2021-04-01 to 2021-09-30				12.50%		12.50%
UK Warranty Limited	NO GROUP	no	2021-04-01 to 2021-09-30				60.60%		60.60%
Unum Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				5.20%		5.20%
Vanguard Asset Management, Ltd	VANGUARD ASSET MANAGEMENT LTD	no	2021-07-01 to 2021-12-31		24.50%			22.80%	23.20%
Vanquis Bank Limited	PROVIDENT FINANCIAL PLC	no	2021-07-01 to 2021-12-31	16.40%					16.40%
Vitality Corporate Services Limited	RAND MERCHANT INVESTMENT HOLDINGS LTD	yes	2021-07-01 to 2021-12-31		0.00%		46.20%	16.70%	46.10%
Vodafone Limited	NO GROUP	no	2021-04-01 to 2021-09-30				18.70%		18.70%
Volkswagen Financial Services (UK) Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Xbridge Limited	NO GROUP	no	2021-07-01 to 2021-12-31				15.20%		15.20%
Yorkshire Building Society	YORKSHIRE BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	59.30%		39.20%	30.00%	0.00%	51.70%
Zopa Bank Limited	NO GROUP	yes	2021-07-01 to 2021-12-31	57.10%				32.60%	53.70%
Zurich Assurance Ltd	ZURICH INSURANCE GROUP AG	no	2021-07-01 to 2021-12-31		28.30%	0.00%	27.50%	28.20%	27.70%

Firm Name	Group	Joint Report	Reporting period	Banking and credit cards	Decumulation & pensions	Home finance	Insurance & pure protection	Investments	Grand total
Accord Mortgages Limited	ACCORD MORTGAGES LIMITED	no	2021-07-01 to 2021-12-31	66.70%		60.60%			60.60%
Acm Ulr Limited	NO GROUP	no	2021-07-01 to 2021-12-31				92.70%		92.70%
Adrian Flux Insurance Services Group	NO GROUP	no	2021-03-01 to 2021-08-31				4.90%		4.90%
Advanced Payment Solutions Limited	NO GROUP	no	2021-04-01 to 2021-09-30	65.10%					65.10%
Advisory Insurance Brokers Limited	NO GROUP	no	2021-07-01 to 2021-12-31				34.90%		34.90%
Ageas Insurance Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				54.00%		54.00%
Ageas Retail Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				48.90%		48.90%
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	2021-07-01 to 2021-12-31	72.10%		60.60%	100.00%	100.00%	71.90%
Aioi Nissay Dowa Insurance UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				70.30%		70.30%
AJ Bell Management Limited	NO GROUP	no	2021-04-01 to 2021-09-30	20.00%	20.60%				20.60%
AJ Bell Securities Limited	AJ BELL PLC	no	2021-04-01 to 2021-09-30		50.00%			37.80%	38.00%
Aldermore Bank Plc	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31	53.70%		70.50%			63.00%
Allianz Insurance Plc	ALLIANZ SE	no	2021-07-01 to 2021-12-31				60.40%		60.40%
American Express Services Europe Limited (AESEL)	AMERICAN EXPRESS	no	2021-07-01 to 2021-12-31	85.20%			93.30%		85.20%
AMERICAN INTERNATIONAL GROUP UK LIMITED	AMERICAN INTERNATIONAL GROUP, INC. (AIG)	no	2021-06-01 to 2021-11-30				41.80%		41.80%
Amtrust Europe Limited	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				71.70%		71.70%
Animal Friends Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				92.60%		92.60%
Arthur J. Gallagher Insurance Brokers Limited	ARTHUR J. GALLAGHER (UK) LTD	no	2021-07-01 to 2021-12-31				54.60%		54.60%
Assurant General Insurance Limited	ASSURANT INC	no	2021-07-01 to 2021-12-31				53.20%		53.20%
Astrenska Insurance Limited	NO GROUP	no	2021-05-01 to 2021-10-31				60.10%		60.10%
Asurion Europe Limited	NEW ASURION CORP	no	2021-07-01 to 2021-12-31				79.00%		79.00%
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				61.80%		61.80%
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	2021-07-01 to 2021-12-31				59.00%		59.00%
Atom Bank PLC	ATOM BANK PLC	no	2021-04-01 to 2021-09-30	53.20%		59.30%			54.60%
Automobile Association Insurance Services Limited	NO GROUP	no	2021-02-01 to 2021-07-31				38.80%		38.80%
Aviva Insurance Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				51.20%		51.20%
Aviva Life Services UK Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31	83.30%	55.20%	50.00%	48.70%	52.20%	53.40%
AWP Assistance UK Ltd	ALLIANZ SE	no	2021-07-01 to 2021-12-31				41.60%		41.60%
AXA Insurance UK Plc	AXA SA	no	2021-07-01 to 2021-12-31				37.10%		37.10%
AXA PPP Healthcare Limited	AXA SA	no	2021-07-01 to 2021-12-31				18.90%		18.90%
B & C E Financial Services Limited	B&CE HOLDINGS LIMITED	no	2021-04-01 to 2021-09-30		37.90%				37.90%
Bank of Ireland (UK) Plc	BANK OF IRELAND GROUP PLC	yes	2021-07-01 to 2021-12-31	69.20%		70.40%	46.40%	100.00%	68.90%
Bank of Scotland plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	38.70%	73.90%	41.90%	51.80%	78.70%	40.10%
Barclays Bank Plc	BARCLAYS PLC	no	2021-07-01 to 2021-12-31	18.10%	0.00%	60.00%		69.20%	18.20%
Barclays Bank UK PLC	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	32.90%	24.20%	48.20%	7.90%	34.90%	33.00%
BISL Limited	NO GROUP	no	2021-07-01 to 2021-12-31				59.50%		59.50%
Black Horse Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			70.00%	45.40%		45.60%
BMO Asset Management Limited	NO GROUP	no	2021-05-01 to 2021-10-31					82.50%	82.50%
Bought By Many Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				75.50%		75.50%
Bradford & Bingley Limited	UK ASSET RESOLUTION LIMITED	yes	2021-04-01 to 2021-09-30		25.00%	91.20%	66.70%	59.20%	85.00%
Brightside Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				65.10%		65.10%
British Gas Services Limited	CENTRICA PLC	yes	2021-07-01 to 2021-12-31				21.70%		21.70%
BUPA Insurance Services Limited	THE BRITISH UNITED PROVIDENT ASSOCIATION LTD	yes	2021-07-01 to 2021-12-31				45.90%		45.90%
Cabot Credit Management Group Limited	ENCORE CAPITAL GROUP COMPANY	no	2021-07-01 to 2021-12-31	74.20%		90.00%			74.40%
Call Assist Ltd	CALL ASSIST LIMITED	no	2021-05-01 to 2021-10-31				38.70%		38.70%
Capital One (Europe) plc	CAPITAL ONE FINANCIAL CORPORATION	no	2021-07-01 to 2021-12-31	76.40%			49.60%		75.90%
Car Care Plan Ltd	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				57.30%		57.30%
Carole Nash Insurance Consultants Ltd	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				67.40%		67.40%
Charter Court Financial Services Limited	CHARTER COURT FINANCIAL SERVICES GROUP PLC	no	2021-07-01 to 2021-12-31	69.80%		64.40%			66.60%
Citibank UK Limited	CITIGROUP INC	no	2021-07-01 to 2021-12-31	34.50%			100.00%	87.50%	35.50%
ClearBank Limited	NO GROUP	no	2021-07-01 to 2021-12-31	94.30%					94.30%
Close Brothers Limited	CLOSE BROTHERS GROUP PLC	no	2021-02-01 to 2021-07-31	22.80%			43.50%		26.30%
Clydesdale Bank Plc	VIRGIN MONEY UK PLC	no	2021-04-01 to 2021-09-30	42.70%	60.00%	59.40%	48.80%	61.50%	43.80%
Co-op Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				31.80%		31.80%
Cofunds Limited	AEGON GROUP	no	2021-07-01 to 2021-12-31		40.00%			52.90%	51.70%
Connells Limited	NO GROUP	no	2021-07-01 to 2021-12-31			82.20%	74.10%		81.30%
Corgi Homeplan Ltd	US BANCORP	no	2021-07-01 to 2021-12-31				57.90%		57.90%
Coutts & Company	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	52.30%	50.00%	69.80%	44.40%	65.90%	53.90%
Covea Insurance plc	NO GROUP	yes	2021-07-01 to 2021-12-31				66.60%		66.60%
Coventry Building Society	COVENTRY BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31	25.20%		47.30%	87.50%		30.40%
Creation Consumer Finance Ltd	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	88.30%					88.30%
Creation Financial Services Limited	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	85.90%			40.00%		84.80%
Curtis Banks Limited	CURTIS BANKS GROUP	no	2021-07-01 to 2021-12-31		22.10%				22.10%
Cynergy Bank Limited	CYNERGY CAPITAL LTD	no	2021-07-01 to 2021-12-31	80.60%		66.70%			80.50%
DAS Legal Expenses Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31				66.40%		66.40%
Devitt Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				25.80%		25.80%
Domestic & General Insurance Plc	CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION	no	2021-04-01 to 2021-09-30				60.80%		60.80%
Drydens Limited	NO GROUP	no	2021-07-01 to 2021-12-31			71.40%			71.40%
Elderbridge Limited	TECH MAHINDRA LIMITED	no	2021-04-01 to 2021-09-30			88.40%			88.40%
Endsleigh Insurance Services Limited	NO GROUP	no	2021-03-01 to 2021-09-30				49.10%		49.10%
Equiniti Financial Services Limited	EQUINITI GROUP PLC	no	2021-07-01 to 2021-12-31		80.50%			38.00%	38.50%
esure Insurance Limited	ESURE GROUP PLC	yes	2021-07-01 to 2021-12-31				48.70%		48.70%
EUI Limited	ADMIRAL GROUP PLC	yes	2021-07-01 to 2021-12-31				49.80%		49.80%
Europa Group Limited	BLUE BOAR HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				30.60%		30.60%
Everyday Loans Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Exeter Friendly Society Limited	EXETER FRIENDLY SOCIETY LIMITED	no	2021-07-01 to 2021-12-31				11.10%		11.10%
Experian Limited	NO GROUP	no	2021-04-01 to 2021-09-30			0.00%	48.80%		46.50%
Extracover Limited	NO GROUP	no	2021-07-01 to 2021-12-31				44.80%		44.80%
Fairmead Insurance Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				67.30%		67.30%
Family Equity Plan Limited	FAMILY ASSURANCE FRIENDLY SOCIETY LTD	no	2021-07-01 to 2021-12-31	39.00%				69.60%	59.40%
FCE Bank Plc	FORD MOTOR CO	no	2021-07-01 to 2021-12-31	79.50%					79.50%
FIL Life Insurance Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		44.00%				44.00%
Financial Administration Services Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		49.50%			46.50%	47.30%
First Central Insurance Management Limited	FIRST CENTRAL GROUP LIMITED	no	2021-07-01 to 2021-12-31				36.90%		36.90%
FirstRand Bank Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				97.10%		97.10%
Funding Circle Ltd	NO GROUP	no	2021-07-01 to 2021-12-31					93.00%	93.00%
Gresham Insurance Company Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				39.60%		39.60%
Halifax Share Dealing Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		45.90%			33.60%	33.90%
Hargreaves Lansdown Asset Management Limited	HARGREAVES LANSDOWN PLC	no	2021-07-01 to 2021-12-31		100.00%			88.60%	88.60%
Hastings Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				59.90%		59.90%
HBOS Investment Fund Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31					38.80%	38.80%
Herts Insurance Consultants Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				54.80%		54.80%
Highway Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				55.70%		55.70%
Hiscox Insurance Company Limited	NO GROUP	yes	2021-07-01 to 2021-12-31				52.10%		52.10%
Home Retail Group Card Services Limited	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	44.80%					44.80%
Homeserve Membership Limited	NO GROUP	no	2021-04-01 to 2021-09-30				62.20%		62.20%
Howserv Limited	STAYSURE HOLDINGS LTD	no	2021-07-01 to 2021-12-31				61.90%		61.90%
HSBC UK Bank Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	32.00%	42.30%	64.10%	41.60%	72.40%	34.10%
I Go 4 Ltd.	NO GROUP	no	2021-07-01 to 2021-12-31				49.70%		49.70%
Insurance Factory Ltd	MARKERSTUDY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				42.20%		42.20%
Interactive Investor Services Limited	INTERACTIVE INVESTOR SERVICES LIMITED	no	2021-07-01 to 2021-12-31		60.70%			60.90%	60.90%
Investec Bank PLC	INVESTEC PLC	no	2021-04-01 to 2021-09-30	15.40%		85.70%		73.00%	18.70%
Investment Funds Direct Limited	M&G GROUP	no	2021-07-01 to 2021-12-31		83.90%			78.70%	81.20%
J D Williams & Company Limited	J D WILLIAMS & COMPANY LIMITED	no	2021-03-01 to 2021-08-31				85.70%		85.70%
J.P. Morgan Europe Limited	JPMORGAN CHASE & CO	no	2021-07-01 to 2021-12-31	69.10%					69.10%
James Hay Administration Company Ltd	IFG GROUP LIMITED	no	2021-07-01 to 2021-12-31		36.80%				36.80%
Janus Henderson Investors UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31					84.60%	84.60%
Kensington Mortgage Company Limited	NO GROUP	no	2021-04-01 to 2021-09-30			59.60%			59.60%
Kingfisher Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				57.20%		57.20%
Landmark Mortgages Limited	NO GROUP	no	2021-07-01 to 2021-12-31			61.40%			61.40%
LeasePlan UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				50.00%		50.00%
Leeds Building Society	LEEDS BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	27.40%		47.90%	41.70%		39.30%
Legal & General (Portfolio Management Services) Ltd	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		68.80%			57.70%	68.20%
Legal & General Partnership Services Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		0.00%	96.80%	94.40%		96.70%
Legal and General Assurance Society Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		76.60%		25.60%		38.90%
Legal Insurance Management Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				47.20%		47.20%
Liverpool Victoria Financial Services Limited	LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED	no	2021-07-01 to 2021-12-31		48.30%		32.90%	27.50%	37.40%
Liverpool Victoria Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				54.60%		54.60%
Lloyds Bank General Insurance Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31				73.80%		73.80%
Lloyds Bank PLC	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	48.70%	71.40%	40.40%	24.70%	72.50%	47.90%
London and Country Mortgages Ltd	NO GROUP	no	2021-07-01 to 2021-12-31			86.80%	75.90%		86.30%
M & G Securities Limited	M&G PLC GROUP	no	2021-07-01 to 2021-12-31					65.10%	65.10%
Markerstudy Insurance Services Limited	MARKERSTUDY (INTERNATIONAL) LIMITED	no	2021-07-01 to 2021-12-31				66.40%		66.40%
Marks & Spencer Financial Services Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	17.50%			35.90%		18.00%
Marshmallow Financial Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				96.20%		96.20%
MBNA Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	29.80%			40.40%		31.00%
MCE Insurance Limited	MCE INSURANCE LIMITED	no	2021-07-01 to 2021-12-31				43.40%		43.40%
Mercedes-Benz Financial Services UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				100.00%		100.00%
Metro Bank PLC	METRO BANK PLC	no	2021-07-01 to 2021-12-31	57.00%		61.00%			57.20%
Mitsubishi HC Capital UK PLC	NO GROUP	no	2021-04-01 to 2021-09-30				0.00%		0.00%
Monzo Bank Ltd	MONZO BANK LIMITED	no	2021-03-01 to 2021-08-31	89.90%			77.10%		89.90%
Moorcroft Debt Recovery Limited	NO GROUP	no	2021-02-01 to 2021-07-31	65.40%					65.40%
Mortimer Clarke Solicitors Limited	CABOT CREDIT MANAGEMENT GROUP	no	2021-07-01 to 2021-12-31	38.30%					38.30%
MotoNovo Finance Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				98.00%		98.00%
National House-Building Council	NATIONAL HOUSE-BUILDING COUNCIL	no	2021-04-01 to 2021-09-30				48.80%		48.80%
National Westminster Bank Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	53.40%	54.20%	56.20%	6.40%	75.70%	50.80%
Nationwide Building Society	NATIONWIDE BUILDING SOCIETY	no	2021-04-05 to 2021-10-04	70.00%	100.00%	88.50%	2.00%	91.00%	56.50%
Northern Bank Limited	DANSKE BANK A/S	no	2021-07-01 to 2021-12-31	46.70%		89.10%	33.30%	100.00%	47.90%
One Call Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				22.50%		22.50%
OneSavings Bank Plc	ONESAVINGS BANK PLC	no	2021-07-01 to 2021-12-31	46.50%		68.50%			57.30%
OVO (S) HOME SERVICES LIMITED	SSE PLC	no	2021-07-01 to 2021-12-31				56.10%		56.10%
Paragon Bank Plc	PARAGON BANKING GROUP PLC	yes	2021-04-01 to 2021-09-30	69.60%		62.20%	100.00%		66.30%
Phoenix Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		65.90%		65.80%	56.80%	65.00%
Phoenix Life Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		46.30%	90.90%	45.10%	55.10%	46.80%
Pinnacle Insurance Plc	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31				47.00%		47.00%
Post Office Management Services Limited	POST OFFICE LIMITED	no	2021-04-01 to 2021-09-30				67.20%		67.20%
Principality Building Society	PRINCIPALITY BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	40.20%		49.90%	75.00%	100.00%	44.80%
PSA Finance UK Limited	PSA FINANCE UK LIMITED	no	2021-07-01 to 2021-12-31				100.00%		100.00%
Qmetric Group Limited	NO GROUP	no	2021-04-01 to 2021-09-30				57.20%		57.20%
Quilter Investment Platform Limited	QUILTER PLC	no	2021-07-01 to 2021-12-31					37.20%	37.20%
Quilter Life & Pensions Limited	QUILTER PLC GROUP	no	2021-07-01 to 2021-12-31		44.20%			37.80%	43.40%
Quint Group Limited	NO GROUP	no	2021-03-29 to 2021-09-28	9.70%					9.70%
RAC Motoring Services	RAC GROUP (HOLDINGS) LIMITED	no	2021-07-01 to 2021-12-31				74.00%		74.00%
RBS Collective Investment Funds Limited	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31					76.10%	76.10%
ReAssure Life Limited	NO GROUP	no	2021-07-01 to 2021-12-31		68.60%		62.20%	64.30%	65.30%
ReAssure Limited	SWISS RE AG	no	2021-07-01 to 2021-12-31		87.70%	75.00%	90.00%	91.50%	88.60%
Reassured Ltd	NO GROUP	no	2021-02-01 to 2021-07-31				22.40%		22.40%
Retail Money Market Ltd	RETAIL MONEY MARKET LTD	no	2021-07-01 to 2021-12-31					4.80%	4.80%
Right Choice Insurance Brokers Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				59.80%		59.80%
Royal & Sun Alliance Insurance Limited	RSA INSURANCE UK	no	2021-07-01 to 2021-12-31				38.50%		38.50%
Saga Services Limited	SAGA PLC	no	2021-02-01 to 2021-07-31				20.80%		20.80%
Sainsbury's Bank Plc	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	22.60%		93.00%	64.70%		26.80%
Santander Cards UK Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	72.20%			6.50%		7.20%
Santander Consumer (UK) Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31				38.50%		38.50%
Santander ISA Managers Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31					56.40%	56.40%
Santander UK Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	34.60%	53.30%	51.80%	32.10%	66.10%	36.10%
Scottish Equitable Plc	AEGON NV	no	2021-07-01 to 2021-12-31		63.10%		54.10%	73.10%	62.20%
Scottish Friendly Assurance Society Limited	NO GROUP	no	2021-07-01 to 2021-12-31		83.00%	0.00%	83.10%	95.40%	88.30%
Scottish Widows Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		59.90%		61.70%	43.70%	57.30%
Scottish Widows Unit Trust Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31					46.90%	46.90%
Secure Trust Bank Plc	SECURE TRUST BANK PLC	no	2021-07-01 to 2021-12-31	79.80%		60.00%			79.50%
Shawbrook Bank Limited	SHAWBROOK GROUP PLC	no	2021-07-01 to 2021-12-31	91.20%		93.80%			92.40%
Shop Direct Finance Company Limited	THE VERY GROUP	no	2021-07-01 to 2021-12-31				61.20%		61.20%
Simplyhealth Access	SIMPLYHEALTH GROUP LIMITED	no	2021-07-01 to 2021-12-31				73.90%		73.90%
Skipton Building Society	SKIPTON BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	60.80%	91.20%	74.00%	65.00%	95.10%	67.30%
Society of Lloyd's	SOCIETY OF LLOYD'S	no	2021-07-01 to 2021-12-31				56.20%		56.20%
Somerset Bridge Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				60.10%		60.10%
Soteria Insurance Limited	CO-OPERATIVE GROUP LIMITED	no	2021-07-01 to 2021-12-31				52.30%		52.30%
St Andrew's Insurance Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31				75.60%		75.60%
St James's Place UK plc	ST. JAMES'S PLACE PLC	no	2021-07-01 to 2021-12-31		66.60%		76.50%	76.30%	69.50%
St. James's Place Wealth Management Plc	ST. JAMES'S PLACE GROUP	no	2021-07-01 to 2021-12-31	0.00%	47.90%	44.40%	37.50%	44.20%	45.40%
Standard Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		55.40%	0.00%	70.50%	60.20%	55.80%
Starling Bank Limited	NO GROUP	no	2021-04-01 to 2021-09-30	56.20%					56.20%
Starr International (Europe) Limited	STARR INTERNATIONAL COMPANY, INC.	no	2021-07-01 to 2021-12-31				34.90%		34.90%
Studio Retail Limited	STUDIO RETAIL GROUP PLC	no	2021-04-01 to 2021-09-30				29.30%		29.30%
Sun Life Assurance Company of Canada (U.K.) Limited	SUN LIFE FINANCIAL INC.	no	2021-07-01 to 2021-12-31		84.10%		90.40%	88.40%	87.30%
Target Servicing Limited	NO GROUP	no	2021-04-01 to 2021-09-30			85.30%			85.30%
Telefonica UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				84.80%		84.80%
Temple Finance Limited	BRIXWORTH INVESTMENTS LTD	no	2021-04-01 to 2021-09-30				50.50%		50.50%
Tesco Personal Finance PLC	TESCO PLC	no	2021-03-01 to 2021-08-31	45.90%			32.60%		43.20%
Tesco Underwriting Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				49.80%		49.80%
The Co-operative Bank Plc	CO-OPERATIVE BANK HOLDINGS (THE)	no	2021-07-01 to 2021-12-31	23.70%		35.00%	45.50%	50.00%	25.00%
The Mortgage Business Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			43.90%			43.90%
The Mortgage Works (UK) Plc	NATIONWIDE BUILDING SOCIETY	no	2021-04-01 to 2021-09-30			94.70%			94.70%
The National Farmers' Union Mutual Insurance Society Limited	NFU MUTUAL INSURANCE SOCIETY LIMITED	yes	2021-07-01 to 2021-12-31		98.10%		65.20%	97.60%	65.90%
The Prudential Assurance Company Limited	PRUDENTIAL PLC	yes	2021-07-01 to 2021-12-31		58.50%	60.00%	63.50%	61.60%	59.20%
The Royal Bank of Scotland Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	53.10%	40.00%	44.70%	8.00%	53.70%	46.70%
The Royal London Mutual Insurance Society Limited	THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD	no	2021-07-01 to 2021-12-31				49.60%		49.60%
Topaz Finance Limited	COMPUTERSHARE LIMITED	no	2021-07-01 to 2021-12-31			91.10%			91.10%
TSB Bank plc	BANCO DE SABADELL SA	no	2021-07-01 to 2021-12-31	24.90%		35.90%	22.60%		25.60%
U K Insurance Limited	DIRECT LINE INSURANCE GROUP PLC	no	2021-07-01 to 2021-12-31				40.20%		40.20%
UK General Insurance Limited	NO GROUP	no	2021-04-01 to 2021-09-30				77.80%		77.80%
UK Warranty Limited	NO GROUP	no	2021-04-01 to 2021-09-30				39.30%		39.30%
Unum Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				91.10%		91.10%
Vanguard Asset Management, Ltd	VANGUARD ASSET MANAGEMENT LTD	no	2021-07-01 to 2021-12-31		43.80%			37.50%	38.90%
Vanquis Bank Limited	PROVIDENT FINANCIAL PLC	no	2021-07-01 to 2021-12-31	69.50%					69.50%
Vitality Corporate Services Limited	RAND MERCHANT INVESTMENT HOLDINGS LTD	yes	2021-07-01 to 2021-12-31		84.60%		45.70%	66.70%	45.70%
Vodafone Limited	NO GROUP	no	2021-04-01 to 2021-09-30				75.30%		75.30%
Volkswagen Financial Services (UK) Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Xbridge Limited	NO GROUP	no	2021-07-01 to 2021-12-31				84.10%		84.10%
Yorkshire Building Society	YORKSHIRE BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	39.70%		58.60%	70.00%	100.00%	46.90%
Zopa Bank Limited	NO GROUP	yes	2021-07-01 to 2021-12-31	42.80%				67.40%	46.20%
Zurich Assurance Ltd	ZURICH INSURANCE GROUP AG	no	2021-07-01 to 2021-12-31		64.40%	100.00%	63.70%	61.70%	63.70%

Firm Name	Group	Joint Report	Reporting period	Banking and credit cards	Decumulation & pensions	Home finance	Insurance & pure protection	Investments	Grand total
Accord Mortgages Limited	ACCORD MORTGAGES LIMITED	no	2021-07-01 to 2021-12-31	100.00%		63.40%			63.80%
Acm Ulr Limited	NO GROUP	no	2021-07-01 to 2021-12-31				41.70%		41.70%
Adrian Flux Insurance Services Group	NO GROUP	no	2021-03-01 to 2021-08-31				17.50%		17.50%
Advanced Payment Solutions Limited	NO GROUP	no	2021-04-01 to 2021-09-30	16.20%					16.20%
Advisory Insurance Brokers Limited	NO GROUP	no	2021-07-01 to 2021-12-31				65.10%		65.10%
Ageas Insurance Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				48.10%		48.10%
Ageas Retail Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				37.00%		37.00%
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	2021-07-01 to 2021-12-31	52.60%		66.70%	0.00%	0.00%	52.80%
Aioi Nissay Dowa Insurance UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				42.90%		42.90%
AJ Bell Management Limited	NO GROUP	no	2021-04-01 to 2021-09-30	80.00%	46.60%				46.90%
AJ Bell Securities Limited	AJ BELL PLC	no	2021-04-01 to 2021-09-30		60.00%			61.80%	61.70%
Aldermore Bank Plc	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31	62.00%		57.80%			59.70%
Allianz Insurance Plc	ALLIANZ SE	no	2021-07-01 to 2021-12-31				73.00%		73.00%
American Express Services Europe Limited (AESEL)	AMERICAN EXPRESS	no	2021-07-01 to 2021-12-31	40.60%			20.00%		40.50%
AMERICAN INTERNATIONAL GROUP UK LIMITED	AMERICAN INTERNATIONAL GROUP, INC. (AIG)	no	2021-06-01 to 2021-11-30				75.10%		75.10%
Amtrust Europe Limited	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				46.50%		46.50%
Animal Friends Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				36.40%		36.40%
Arthur J. Gallagher Insurance Brokers Limited	ARTHUR J. GALLAGHER (UK) LTD	no	2021-07-01 to 2021-12-31				55.10%		55.10%
Assurant General Insurance Limited	ASSURANT INC	no	2021-07-01 to 2021-12-31				56.20%		56.20%
Astrenska Insurance Limited	NO GROUP	no	2021-05-01 to 2021-10-31				66.10%		66.10%
Asurion Europe Limited	NEW ASURION CORP	no	2021-07-01 to 2021-12-31				33.50%		33.50%
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				39.40%		39.40%
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	2021-07-01 to 2021-12-31				42.20%		42.20%
Atom Bank PLC	ATOM BANK PLC	no	2021-04-01 to 2021-09-30	48.30%		54.20%			49.60%
Automobile Association Insurance Services Limited	NO GROUP	no	2021-02-01 to 2021-07-31				32.20%		32.20%
Aviva Insurance Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				60.90%		60.90%
Aviva Life Services UK Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31	33.30%	71.80%	36.20%	47.00%	71.20%	65.30%
AWP Assistance UK Ltd	ALLIANZ SE	no	2021-07-01 to 2021-12-31				48.60%		48.60%
AXA Insurance UK Plc	AXA SA	no	2021-07-01 to 2021-12-31				58.00%		58.00%
AXA PPP Healthcare Limited	AXA SA	no	2021-07-01 to 2021-12-31				53.20%		53.20%
B & C E Financial Services Limited	B&CE HOLDINGS LIMITED	no	2021-04-01 to 2021-09-30		24.90%				24.90%
Bank of Ireland (UK) Plc	BANK OF IRELAND GROUP PLC	yes	2021-07-01 to 2021-12-31	47.70%		36.30%	34.40%	0.00%	46.10%
Bank of Scotland plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	63.70%	30.40%	55.10%	45.30%	41.30%	61.30%
Barclays Bank Plc	BARCLAYS PLC	no	2021-07-01 to 2021-12-31	68.60%	100.00%	60.00%		46.20%	68.50%
Barclays Bank UK PLC	BARCLAYS PLC	yes	2021-07-01 to 2021-12-31	60.80%	54.90%	73.10%	58.50%	55.20%	61.60%
BISL Limited	NO GROUP	no	2021-07-01 to 2021-12-31				43.80%		43.80%
Black Horse Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			50.00%	82.60%		82.50%
BMO Asset Management Limited	NO GROUP	no	2021-05-01 to 2021-10-31					52.20%	52.20%
Bought By Many Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				20.90%		20.90%
Bradford & Bingley Limited	UK ASSET RESOLUTION LIMITED	yes	2021-04-01 to 2021-09-30		37.50%	44.90%	33.30%	69.00%	46.50%
Brightside Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				60.10%		60.10%
British Gas Services Limited	CENTRICA PLC	yes	2021-07-01 to 2021-12-31				97.00%		97.00%
BUPA Insurance Services Limited	THE BRITISH UNITED PROVIDENT ASSOCIATION LTD	yes	2021-07-01 to 2021-12-31				54.90%		54.90%
Cabot Credit Management Group Limited	ENCORE CAPITAL GROUP COMPANY	no	2021-07-01 to 2021-12-31	26.00%		37.50%			26.10%
Call Assist Ltd	CALL ASSIST LIMITED	no	2021-05-01 to 2021-10-31				53.10%		53.10%
Capital One (Europe) plc	CAPITAL ONE FINANCIAL CORPORATION	no	2021-07-01 to 2021-12-31	22.90%			35.20%		23.10%
Car Care Plan Ltd	AMTRUST FINANCIAL SERVICES INC	no	2021-07-01 to 2021-12-31				32.80%		32.80%
Carole Nash Insurance Consultants Ltd	ARDONAGH GROUP	no	2021-07-01 to 2021-12-31				60.80%		60.80%
Charter Court Financial Services Limited	CHARTER COURT FINANCIAL SERVICES GROUP PLC	no	2021-07-01 to 2021-12-31	30.10%		35.40%			33.10%
Citibank UK Limited	CITIGROUP INC	no	2021-07-01 to 2021-12-31	18.50%			0.00%	65.60%	19.40%
ClearBank Limited	NO GROUP	no	2021-07-01 to 2021-12-31	58.20%					58.20%
Close Brothers Limited	CLOSE BROTHERS GROUP PLC	no	2021-02-01 to 2021-07-31	43.90%			17.40%		39.40%
Clydesdale Bank Plc	VIRGIN MONEY UK PLC	no	2021-04-01 to 2021-09-30	72.90%	40.00%	67.70%	83.00%	23.10%	73.00%
Co-op Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				78.00%		78.00%
Cofunds Limited	AEGON GROUP	no	2021-07-01 to 2021-12-31		40.00%			59.40%	57.70%
Connells Limited	NO GROUP	no	2021-07-01 to 2021-12-31			58.40%	53.40%		57.90%
Corgi Homeplan Ltd	US BANCORP	no	2021-07-01 to 2021-12-31				78.80%		78.80%
Coutts & Company	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	51.00%	100.00%	60.50%	22.20%	52.30%	51.70%
Covea Insurance plc	NO GROUP	yes	2021-07-01 to 2021-12-31				47.70%		47.70%
Coventry Building Society	COVENTRY BUILDING SOCIETY	yes	2021-07-01 to 2021-12-31	51.20%		72.60%	12.50%		56.00%
Creation Consumer Finance Ltd	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	37.50%					37.50%
Creation Financial Services Limited	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31	35.00%			30.00%		34.90%
Curtis Banks Limited	CURTIS BANKS GROUP	no	2021-07-01 to 2021-12-31		81.90%				81.90%
Cynergy Bank Limited	CYNERGY CAPITAL LTD	no	2021-07-01 to 2021-12-31	72.70%		100.00%			72.80%
DAS Legal Expenses Insurance Company Limited	NO GROUP	no	2021-07-01 to 2021-12-31				73.40%		73.40%
Devitt Insurance Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				20.80%		20.80%
Domestic & General Insurance Plc	CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION	no	2021-04-01 to 2021-09-30				70.40%		70.40%
Drydens Limited	NO GROUP	no	2021-07-01 to 2021-12-31			14.30%			14.30%
Elderbridge Limited	TECH MAHINDRA LIMITED	no	2021-04-01 to 2021-09-30			43.00%			43.00%
Endsleigh Insurance Services Limited	NO GROUP	no	2021-03-01 to 2021-09-30				39.90%		39.90%
Equiniti Financial Services Limited	EQUINITI GROUP PLC	no	2021-07-01 to 2021-12-31		24.40%			27.50%	27.50%
esure Insurance Limited	ESURE GROUP PLC	yes	2021-07-01 to 2021-12-31				62.00%		62.00%
EUI Limited	ADMIRAL GROUP PLC	yes	2021-07-01 to 2021-12-31				53.90%		53.90%
Europa Group Limited	BLUE BOAR HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				14.50%		14.50%
Everyday Loans Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Exeter Friendly Society Limited	EXETER FRIENDLY SOCIETY LIMITED	no	2021-07-01 to 2021-12-31				35.50%		35.50%
Experian Limited	NO GROUP	no	2021-04-01 to 2021-09-30			0.00%	2.40%		2.30%
Extracover Limited	NO GROUP	no	2021-07-01 to 2021-12-31				43.00%		43.00%
Fairmead Insurance Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				71.00%		71.00%
Family Equity Plan Limited	FAMILY ASSURANCE FRIENDLY SOCIETY LTD	no	2021-07-01 to 2021-12-31	27.40%				35.90%	33.10%
FCE Bank Plc	FORD MOTOR CO	no	2021-07-01 to 2021-12-31	39.70%					39.70%
FIL Life Insurance Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		36.80%				36.80%
Financial Administration Services Limited	FIDELITY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31		65.40%			58.10%	60.00%
First Central Insurance Management Limited	FIRST CENTRAL GROUP LIMITED	no	2021-07-01 to 2021-12-31				56.90%		56.90%
FirstRand Bank Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				58.80%		58.80%
Funding Circle Ltd	NO GROUP	no	2021-07-01 to 2021-12-31					4.70%	4.70%
Gresham Insurance Company Limited	AVIVA PLC	no	2021-07-01 to 2021-12-31				39.10%		39.10%
Halifax Share Dealing Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		70.30%			69.70%	69.70%
Hargreaves Lansdown Asset Management Limited	HARGREAVES LANSDOWN PLC	no	2021-07-01 to 2021-12-31		71.40%			44.50%	44.60%
Hastings Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				65.10%		65.10%
HBOS Investment Fund Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31					80.00%	80.00%
Herts Insurance Consultants Ltd	NO GROUP	no	2021-04-01 to 2021-09-30				17.90%		17.90%
Highway Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				48.30%		48.30%
Hiscox Insurance Company Limited	NO GROUP	yes	2021-07-01 to 2021-12-31				57.20%		57.20%
Home Retail Group Card Services Limited	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	25.60%					25.60%
Homeserve Membership Limited	NO GROUP	no	2021-04-01 to 2021-09-30				39.60%		39.60%
Howserv Limited	STAYSURE HOLDINGS LTD	no	2021-07-01 to 2021-12-31				19.10%		19.10%
HSBC UK Bank Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	56.40%	65.40%	63.50%	43.40%	64.40%	56.60%
I Go 4 Ltd.	NO GROUP	no	2021-07-01 to 2021-12-31				38.20%		38.20%
Insurance Factory Ltd	MARKERSTUDY HOLDINGS LIMITED	no	2021-07-01 to 2021-12-31				58.00%		58.00%
Interactive Investor Services Limited	INTERACTIVE INVESTOR SERVICES LIMITED	no	2021-07-01 to 2021-12-31		62.00%			41.00%	42.60%
Investec Bank PLC	INVESTEC PLC	no	2021-04-01 to 2021-09-30	32.90%		71.40%		54.10%	34.20%
Investment Funds Direct Limited	M&G GROUP	no	2021-07-01 to 2021-12-31		77.00%			83.00%	80.10%
J D Williams & Company Limited	J D WILLIAMS & COMPANY LIMITED	no	2021-03-01 to 2021-08-31				0.00%		0.00%
J.P. Morgan Europe Limited	JPMORGAN CHASE & CO	no	2021-07-01 to 2021-12-31	64.70%					64.70%
James Hay Administration Company Ltd	IFG GROUP LIMITED	no	2021-07-01 to 2021-12-31		68.20%				68.20%
Janus Henderson Investors UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31					33.10%	33.10%
Kensington Mortgage Company Limited	NO GROUP	no	2021-04-01 to 2021-09-30			35.30%			35.30%
Kingfisher Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				45.40%		45.40%
Landmark Mortgages Limited	NO GROUP	no	2021-07-01 to 2021-12-31			29.40%			29.40%
LeasePlan UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Leeds Building Society	LEEDS BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	58.70%		60.80%	41.70%		59.80%
Legal & General (Portfolio Management Services) Ltd	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		90.70%			46.20%	88.60%
Legal & General Partnership Services Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		0.00%	90.90%	22.20%		90.20%
Legal and General Assurance Society Limited	LEGAL & GENERAL GROUP PLC	no	2021-07-01 to 2021-12-31		73.40%		55.70%		60.30%
Legal Insurance Management Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				36.20%		36.20%
Liverpool Victoria Financial Services Limited	LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED	no	2021-07-01 to 2021-12-31		92.10%		63.90%	87.00%	77.40%
Liverpool Victoria Insurance Company Limited	ALLIANZ SE	no	2021-07-01 to 2021-12-31				64.60%		64.60%
Lloyds Bank General Insurance Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31				62.00%		62.00%
Lloyds Bank PLC	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	59.00%	17.10%	59.70%	50.40%	35.00%	58.60%
London and Country Mortgages Ltd	NO GROUP	no	2021-07-01 to 2021-12-31			67.20%	37.90%		66.00%
M & G Securities Limited	M&G PLC GROUP	no	2021-07-01 to 2021-12-31					33.00%	33.00%
Markerstudy Insurance Services Limited	MARKERSTUDY (INTERNATIONAL) LIMITED	no	2021-07-01 to 2021-12-31				71.30%		71.30%
Marks & Spencer Financial Services Plc	HSBC HOLDINGS PLC	no	2021-07-01 to 2021-12-31	51.60%			62.60%		51.90%
Marshmallow Financial Services Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				25.00%		25.00%
MBNA Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31	53.90%			25.30%		50.80%
MCE Insurance Limited	MCE INSURANCE LIMITED	no	2021-07-01 to 2021-12-31				58.80%		58.80%
Mercedes-Benz Financial Services UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Metro Bank PLC	METRO BANK PLC	no	2021-07-01 to 2021-12-31	50.30%		52.30%			50.40%
Mitsubishi HC Capital UK PLC	NO GROUP	no	2021-04-01 to 2021-09-30				100.00%		100.00%
Monzo Bank Ltd	MONZO BANK LIMITED	no	2021-03-01 to 2021-08-31	35.90%			17.10%		35.90%
Moorcroft Debt Recovery Limited	NO GROUP	no	2021-02-01 to 2021-07-31	44.00%					44.00%
Mortimer Clarke Solicitors Limited	CABOT CREDIT MANAGEMENT GROUP	no	2021-07-01 to 2021-12-31	24.00%					24.00%
MotoNovo Finance Limited	FIRSTRAND LIMITED	no	2021-07-01 to 2021-12-31				42.00%		42.00%
National House-Building Council	NATIONAL HOUSE-BUILDING COUNCIL	no	2021-04-01 to 2021-09-30				54.30%		54.30%
National Westminster Bank Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	68.00%	8.30%	76.60%	57.60%	59.70%	67.80%
Nationwide Building Society	NATIONWIDE BUILDING SOCIETY	no	2021-04-05 to 2021-10-04	52.60%	50.00%	58.50%	21.80%	31.30%	46.20%
Northern Bank Limited	DANSKE BANK A/S	no	2021-07-01 to 2021-12-31	26.50%		29.10%	33.30%	0.00%	26.50%
One Call Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				14.10%		14.10%
OneSavings Bank Plc	ONESAVINGS BANK PLC	no	2021-07-01 to 2021-12-31	38.30%		48.00%			43.10%
OVO (S) HOME SERVICES LIMITED	SSE PLC	no	2021-07-01 to 2021-12-31				72.60%		72.60%
Paragon Bank Plc	PARAGON BANKING GROUP PLC	yes	2021-04-01 to 2021-09-30	49.50%		59.40%	33.30%		54.30%
Phoenix Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		73.20%		64.60%	78.40%	71.60%
Phoenix Life Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		60.90%	63.60%	62.20%	63.90%	61.80%
Pinnacle Insurance Plc	BNP PARIBAS SA	no	2021-07-01 to 2021-12-31				33.20%		33.20%
Post Office Management Services Limited	POST OFFICE LIMITED	no	2021-04-01 to 2021-09-30				29.50%		29.50%
Principality Building Society	PRINCIPALITY BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	60.20%		58.10%	31.30%	0.00%	58.70%
PSA Finance UK Limited	PSA FINANCE UK LIMITED	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Qmetric Group Limited	NO GROUP	no	2021-04-01 to 2021-09-30				24.20%		24.20%
Quilter Investment Platform Limited	QUILTER PLC	no	2021-07-01 to 2021-12-31					86.20%	86.20%
Quilter Life & Pensions Limited	QUILTER PLC GROUP	no	2021-07-01 to 2021-12-31		86.70%			89.90%	87.20%
Quint Group Limited	NO GROUP	no	2021-03-29 to 2021-09-28	0.70%					0.70%
RAC Motoring Services	RAC GROUP (HOLDINGS) LIMITED	no	2021-07-01 to 2021-12-31				42.40%		42.40%
RBS Collective Investment Funds Limited	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31					75.00%	75.00%
ReAssure Life Limited	NO GROUP	no	2021-07-01 to 2021-12-31		36.60%		28.40%	51.30%	38.70%
ReAssure Limited	SWISS RE AG	no	2021-07-01 to 2021-12-31		76.60%	25.00%	50.90%	64.80%	71.70%
Reassured Ltd	NO GROUP	no	2021-02-01 to 2021-07-31				61.80%		61.80%
Retail Money Market Ltd	RETAIL MONEY MARKET LTD	no	2021-07-01 to 2021-12-31					28.60%	28.60%
Right Choice Insurance Brokers Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				31.10%		31.10%
Royal & Sun Alliance Insurance Limited	RSA INSURANCE UK	no	2021-07-01 to 2021-12-31				64.10%		64.10%
Saga Services Limited	SAGA PLC	no	2021-02-01 to 2021-07-31				36.70%		36.70%
Sainsbury's Bank Plc	J SAINSBURY PLC	no	2021-03-01 to 2021-08-31	66.80%		2.30%	54.00%		64.90%
Santander Cards UK Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	11.10%			10.30%		10.30%
Santander Consumer (UK) Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31				0.00%		0.00%
Santander ISA Managers Limited	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31					52.60%	52.60%
Santander UK Plc	SANTANDER UK - GROUP	no	2021-07-01 to 2021-12-31	41.70%	16.70%	56.40%	11.30%	18.90%	42.70%
Scottish Equitable Plc	AEGON NV	no	2021-07-01 to 2021-12-31		58.50%		46.80%	58.20%	57.00%
Scottish Friendly Assurance Society Limited	NO GROUP	no	2021-07-01 to 2021-12-31		89.70%	0.00%	54.30%	72.60%	74.40%
Scottish Widows Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31		85.40%		75.20%	92.00%	85.10%
Scottish Widows Unit Trust Managers Limited	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31					76.20%	76.20%
Secure Trust Bank Plc	SECURE TRUST BANK PLC	no	2021-07-01 to 2021-12-31	54.60%		0.00%			54.00%
Shawbrook Bank Limited	SHAWBROOK GROUP PLC	no	2021-07-01 to 2021-12-31	48.30%		59.80%			53.50%
Shop Direct Finance Company Limited	THE VERY GROUP	no	2021-07-01 to 2021-12-31				68.00%		68.00%
Simplyhealth Access	SIMPLYHEALTH GROUP LIMITED	no	2021-07-01 to 2021-12-31				33.70%		33.70%
Skipton Building Society	SKIPTON BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	76.40%	88.20%	55.00%	35.00%	75.40%	71.40%
Society of Lloyd's	SOCIETY OF LLOYD'S	no	2021-07-01 to 2021-12-31				41.00%		41.00%
Somerset Bridge Insurance Services Limited	NO GROUP	no	2021-07-01 to 2021-12-31				45.20%		45.20%
Soteria Insurance Limited	CO-OPERATIVE GROUP LIMITED	no	2021-07-01 to 2021-12-31				58.30%		58.30%
St Andrew's Insurance Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31				54.70%		54.70%
St James's Place UK plc	ST. JAMES'S PLACE PLC	no	2021-07-01 to 2021-12-31		78.30%		70.60%	80.10%	78.60%
St. James's Place Wealth Management Plc	ST. JAMES'S PLACE GROUP	no	2021-07-01 to 2021-12-31	0.00%	30.10%	33.30%	20.00%	32.90%	30.80%
Standard Life Assurance Limited	PHOENIX GROUP HOLDINGS PLC	no	2021-07-01 to 2021-12-31		54.60%	50.00%	34.10%	51.90%	54.10%
Starling Bank Limited	NO GROUP	no	2021-04-01 to 2021-09-30	27.40%					27.40%
Starr International (Europe) Limited	STARR INTERNATIONAL COMPANY, INC.	no	2021-07-01 to 2021-12-31				76.80%		76.80%
Studio Retail Limited	STUDIO RETAIL GROUP PLC	no	2021-04-01 to 2021-09-30				80.50%		80.50%
Sun Life Assurance Company of Canada (U.K.) Limited	SUN LIFE FINANCIAL INC.	no	2021-07-01 to 2021-12-31		64.80%		34.60%	56.80%	50.70%
Target Servicing Limited	NO GROUP	no	2021-04-01 to 2021-09-30			43.40%			43.40%
Telefonica UK Limited	NO GROUP	no	2021-07-01 to 2021-12-31				6.10%		6.10%
Temple Finance Limited	BRIXWORTH INVESTMENTS LTD	no	2021-04-01 to 2021-09-30				40.60%		40.60%
Tesco Personal Finance PLC	TESCO PLC	no	2021-03-01 to 2021-08-31	48.40%			43.10%		47.30%
Tesco Underwriting Limited	AGEAS SA-NV	no	2021-07-01 to 2021-12-31				52.00%		52.00%
The Co-operative Bank Plc	CO-OPERATIVE BANK HOLDINGS (THE)	no	2021-07-01 to 2021-12-31	32.80%		63.90%	36.40%	0.00%	36.30%
The Mortgage Business Plc	LLOYDS BANKING GROUP PLC	no	2021-07-01 to 2021-12-31			46.70%			46.70%
The Mortgage Works (UK) Plc	NATIONWIDE BUILDING SOCIETY	no	2021-04-01 to 2021-09-30			53.40%			53.40%
The National Farmers' Union Mutual Insurance Society Limited	NFU MUTUAL INSURANCE SOCIETY LIMITED	yes	2021-07-01 to 2021-12-31		48.10%		60.20%	40.50%	59.80%
The Prudential Assurance Company Limited	PRUDENTIAL PLC	yes	2021-07-01 to 2021-12-31		89.90%	50.00%	90.70%	88.30%	89.60%
The Royal Bank of Scotland Plc	THE ROYAL BANK OF SCOTLAND GROUP	no	2021-07-01 to 2021-12-31	72.30%	60.00%	78.70%	73.10%	57.40%	72.90%
The Royal London Mutual Insurance Society Limited	THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD	no	2021-07-01 to 2021-12-31				51.20%		51.20%
Topaz Finance Limited	COMPUTERSHARE LIMITED	no	2021-07-01 to 2021-12-31			44.10%			44.10%
TSB Bank plc	BANCO DE SABADELL SA	no	2021-07-01 to 2021-12-31	67.90%		62.20%	50.90%		67.50%
U K Insurance Limited	DIRECT LINE INSURANCE GROUP PLC	no	2021-07-01 to 2021-12-31				70.90%		70.90%
UK General Insurance Limited	NO GROUP	no	2021-04-01 to 2021-09-30				41.40%		41.40%
UK Warranty Limited	NO GROUP	no	2021-04-01 to 2021-09-30				68.70%		68.70%
Unum Ltd	NO GROUP	no	2021-07-01 to 2021-12-31				65.70%		65.70%
Vanguard Asset Management, Ltd	VANGUARD ASSET MANAGEMENT LTD	no	2021-07-01 to 2021-12-31		80.30%			81.50%	81.20%
Vanquis Bank Limited	PROVIDENT FINANCIAL PLC	no	2021-07-01 to 2021-12-31	23.30%					23.30%
Vitality Corporate Services Limited	RAND MERCHANT INVESTMENT HOLDINGS LTD	yes	2021-07-01 to 2021-12-31		69.20%		54.50%	83.30%	54.60%
Vodafone Limited	NO GROUP	no	2021-04-01 to 2021-09-30				60.70%		60.70%
Volkswagen Financial Services (UK) Limited	NO GROUP	no	2021-07-01 to 2021-12-31				100.00%		100.00%
Xbridge Limited	NO GROUP	no	2021-07-01 to 2021-12-31				42.20%		42.20%
Yorkshire Building Society	YORKSHIRE BUILDING SOCIETY	no	2021-07-01 to 2021-12-31	66.10%		65.90%	60.00%	0.00%	65.90%
Zopa Bank Limited	NO GROUP	yes	2021-07-01 to 2021-12-31	36.00%				50.00%	37.90%
Zurich Assurance Ltd	ZURICH INSURANCE GROUP AG	no	2021-07-01 to 2021-12-31		37.50%	0.00%	45.10%	55.10%	44.20%

Firm Name	Group	Joint Report	Reporting frequency	Reporting period	Complaints Received	Complaints Closed	Complaints upheld by firm
247 Money Group Limited	NO GROUP		Half Yearly	2021-07-01 to 2021-12-31	610	605	299
Adrian Flux Insurance Services Group	NO GROUP	no	Half Yearly	2021-03-01 to 2021-08-31	26	26	9
Advanced Payment Solutions Limited	NO GROUP	no	Half Yearly	2021-04-01 to 2021-09-30	103	103	25
Advancis Limited	NO GROUP		Half Yearly	2021-06-01 to 2021-11-30	534	323	156
Advantage Finance Ltd	NO GROUP	no	Half Yearly	2021-02-01 to 2021-07-31	543	590	333
Ageas Retail Limited	AGEAS SA-NV	no	Half Yearly	2021-07-01 to 2021-12-31	192	173	56
AIB Group (UK) Plc	AIB GROUP PUBLIC LIMITED COMPANY	no	Half Yearly	2021-07-01 to 2021-12-31	27	30	17
Aioi Nissay Dowa Insurance UK Limited	NO GROUP	no	Half Yearly	2021-07-01 to 2021-12-31	35	38	29
Ald Automotive Limited	SOCIETE GENERALE		Half Yearly	2021-07-01 to 2021-12-31	1,766	1,480	856
Aldermore Bank Plc	FIRSTRAND LIMITED	no	Half Yearly	2021-07-01 to 2021-12-31	64	57	16
Allianz Insurance Plc	ALLIANZ SE	no	Half Yearly	2021-07-01 to 2021-12-31	1	1	0
Amigo Loans Ltd	NO GROUP		Half Yearly	2021-04-01 to 2021-09-30	10,440	4,263	2,270
Arrow Global Limited	ARROW GLOBAL GROUP PLC		Half Yearly	2021-07-01 to 2021-12-31	590	666	207
Arthur J. Gallagher Insurance Brokers Limited	ARTHUR J. GALLAGHER (UK) LTD	no	Half Yearly	2021-07-01 to 2021-12-31	2	2	2
Arval UK Limited	BNP PARIBAS SA	no	Half Yearly	2021-07-01 to 2021-12-31	1,934	1,891	1,325
ATLANTA 1 INSURANCE SERVICES LIMITED	ARDONAGH GROUP	no	Half Yearly	2021-07-01 to 2021-12-31	114	107	38
Atlanta Insurance Intermediaries Limited	ARDONAGH GROUP LIMITED	no	Half Yearly	2021-07-01 to 2021-12-31	208	205	88
Automobile Association Insurance Services Limited	NO GROUP	no	Half Yearly	2021-02-01 to 2021-07-31	276	284	60
AvantCredit of UK, LLC	NO GROUP		Yearly	2021-01-01 to 2021-12-31	1,412	1,904	429
Bamboo Limited	NO GROUP		Half Yearly	2021-07-01 to 2021-12-31	1,103	998	281
Bank of Scotland plc	LLOYDS BANKING GROUP PLC	no	Half Yearly	2021-07-01 to 2021-12-31	3,398	3,463	1,755
Barclays Bank Plc	BARCLAYS PLC	no	Half Yearly	2021-07-01 to 2021-12-31	23	42	8
Barclays Bank UK PLC	BARCLAYS PLC	yes	Half Yearly	2021-07-01 to 2021-12-31	7,695	7,635	3,938
BFSL Limited	BGL GROUP

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