Firm-level complaints data sortable table: 2018 H1

This data relates to the first half of 2018 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

Complaints data - Context (Provision)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards (per 1,000 accounts)

Decumulation & pensions (per 1,000 policies in force)

Home finance (per 1,000 balances outstanding)

Insurance & pure protection (per 1,000 policies in force)

Investments (per 1,000 client accounts)

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

No

1 January 18 to 30 June 18

1.2

0.8

0.0

0.0

AIG Europe Limited

Yes

1 December 17 to 31 May 18

0.3

AWP Assistance UK Ltd

ALLIANZ SE

No

1 January 18 to 30 June 18

0.2

AXA Insurance UK Plc

AXA SA

No

1 January 18 to 30 June 18

1.8

AXA PPP Healthcare Limited

AXA SA

No

1 January 18 to 30 June 18

17.1

Abbey Life Assurance Company Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

2.4

4.3

19.4

Accord Mortgages Limited

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

3.2

0.0

7.3

96.4

0.0

Acenden Limited

NO GROUP

No

1 October 17 to 31 March 18

4.9

Acm Ulr Limited

BGL GROUP

No

1 January 18 to 30 June 18

0.0

Acromas Insurance Company Limited

NO GROUP

No

1 August 17 to 31 January 18

1.8

Adrian Flux Insurance Services Group

NO GROUP

No

1 September 17 to 28 Feb 18

2.9

Ageas Insurance Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

1.7

Ageas Retail Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

2.9

Aioi Nissay Dowa Insurance Company of Europe Limited

NO GROUP

No

1 January 18 to 30 June 18

8.5

Al Rayan Bank PLC

NO GROUP

No

1 January 18 to 30 June 18

4.2

55.1

Aldermore Bank Plc

RMB HOLDINGS LIMITED

No

1 January 18 to 30 June 18

2.0

5.9

Alliance Trust Savings Limited

ALLIANCE TRUST PLC

No

1 January 18 to 30 June 18

11.7

6.7

Allianz Insurance Plc

ALLIANZ SE

No

1 January 18 to 30 June 18

1.9

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

1 January 18 to 30 June 18

1.1

2.2

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

1 January 18 to 30 June 18

0.7

Animal Friends Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

3.4

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

1 January 18 to 30 June 18

0.0

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Yes

1 January 18 to 30 June 18

0.0

Assurant General Insurance Limited

NO GROUP

No

1 January 18 to 30 June 18

2.0

Asurion Europe Limited

ASURION LLC

No

1 January 18 to 30 June 18

6.8

Automobile Association Insurance Services Limited

AA PLC

No

1 August 17 to 31 January 18

0.0

Autonet Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

Aviva Insurance Limited

AVIVA PLC

No

1 January 18 to 30 June 18

6.3

Aviva Life Services UK Limited

AVIVA PLC

Yes

1 January 18 to 30 June 18

1.1

3.0

0.8

2.2

Aviva UK Digital Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0

B & C E Financial Services Limited

NO GROUP

No

1 October 17 to 31 March 18

0.1

BISL Limited

BGL GROUP

No

1 January 18 to 30 June 18

0.0

BMW Financial Services(GB) Limited

BMW AG

No

1 January 18 to 30 June 18

0.0

BUPA Insurance Services Limited

BUPA

Yes

1 January 18 to 30 June 18

8.1

Bank of Ireland (UK) Plc

BANK OF IRELAND

Yes

1 January 18 to 30 June 18

7.9

6.3

112.2

0.0

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

3.1

0.1

9.9

134.5

4.2

Barclays Bank Plc

BARCLAYS PLC

Yes

1 January 18 to 30 June 18

34.6

0.0

0.0

567.2

16.3

Barclays Bank UK PLC

BARCLAYS PLC

No

1 January 18 to 30 June 18

6.2

0.0

10.5

154.5

8.1

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

36778.5

Blemain Finance Limited

BLEMAIN FINANCE LIMITED

No

1 January 18 to 30 June 18

66.2

0.0

Bradford & Bingley Plc

UKAR GROUP

Yes

1 October 17 to 31 March 18

0.0

0.0

23.9

0.0

0.0

Brightside Insurance Services Limited

BRIGHTSIDE GROUP LIMITED

No

1 January 18 to 30 June 18

0.0

British Gas Services Limited

CENTRICA PLC

Yes

1 January 18 to 30 June 18

15.0

CFC Underwriting Ltd

CFC GROUP LIMITED

No

1 October 17 to 31 March 18

0.0

0.0

25.7

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

1 January 18 to 30 June 18

9.2

Call Assist Ltd

CALL ASSIST HOLDINGS LIMITED

No

1 November 17 to 30 April 18

1.0

Canada Life Limited

NO GROUP

No

1 January 18 to 30 June 18

0.8

0.1

2.9

Canada Square Operations Limited

CITIGROUP INC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORP

No

1 January 18 to 30 June 18

3.4

32.4

Car Care Plan Ltd

NO GROUP

No

1 January 18 to 30 June 18

0.9

Card Protection Plan Ltd

CPP GROUP

Yes

1 January 18 to 30 June 18

1.1

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

No

1 January 18 to 30 June 18

5.5

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

1 January 18 to 30 June 18

1.5

26.8

Cheltenham & Gloucester Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

526.1

Chubb European Group SE

NO GROUP

Yes

1 January 18 to 30 June 18

0.7

Cigna Insurance Services (Europe) Limited

CIGNA CORP

No

1 January 18 to 30 June 18

6.6

Citibank Europe plc

CITIGROUP INC

No

1 January 18 to 30 June 18

2.8

2.9

1.5

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

1.0

10.8

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

1.3

0.0

Clydesdale Bank Plc

CYBG PLC

Yes

1 October 17 to 31 March 18

5.1

0.0

6.8

452.8

0.0

Cofunds Limited

AEGON NV

No

1 January 18 to 30 June 18

2.9

2.0

Collinson Insurance Services Limited

NO GROUP

No

1 November 17 to 30 April 18

1.5

Compare The Market Limited

BGL GROUP

No

1 January 18 to 30 June 18

0.1

0.0

Connells Limited

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

0.0

Countrywide Assured Plc

CHESNARA PLC

No

1 January 18 to 30 June 18

1.4

1.9

10.8

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

6.6

0.0

7.2

2.7

0.4

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

1 January 18 to 30 June 18

1.7

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

1 January 18 to 30 June 18

1.5

2.7

0.0

0.0

Creation Financial Services Limited

BNP PARIBAS

No

1 January 18 to 30 June 18

9.7

73.5

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

1 January 18 to 30 June 18

0.3

Devitt Insurance Services Ltd

WHTC LTD

No

1 January 18 to 30 June 18

6.7

Domestic & General Insurance Plc

NO GROUP

No

1 October 17 to 31 March 18

2.4

EUI Limited

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

3.7

Elderbridge Limited

TARGET GROUP LIMITED

No

1 October 17 to 31 March 18

21.0

Eldon Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

0.0

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

2 July 17 to 1 January 18

0.0

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

0.0

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

1 January 18 to 30 June 18

10.8

0.6

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

1 January 18 to 30 June 18

7.8

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

9.0

Express Gifts Ltd

NO GROUP

No

1 October 17 to 31 March 18

34.4

F & C Management Limited

BANK OF MONTREAL

No

1 November 17 to 30 April 18

3.3

FIL Life Insurance Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

2.7

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

1.1

1.5

1.5

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

1.7

0.2

Financial Administration Services Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

10.1

3.6

Financial Assurance Company Limited

AXA GROUP

No

1 January 18 to 30 June 18

1197.8

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

1 January 18 to 30 June 18

9.0

FirstRand Bank Limited

FIRSTRAND LIMITED

No

1 January 18 to 30 June 18

5.6

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

0.0

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

0.0

Gresham Insurance Company Limited

AVIVA PLC

No

1 January 18 to 30 June 18

3.9

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.5

HSBC Bank Plc

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

9.0

5.3

14.9

15.1

1.8

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

3.7

1.1

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

13.4

1.6

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

1 January 18 to 30 June 18

9.6

0.8

0.2

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

0.0

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

1.7

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

1 January 18 to 30 June 18

2.0

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

No

1 October 17 to 31 March 18

0.0

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

2.6

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

4 September 17 to 3 March 18

0.0

Homeserve Membership Limited

HOMESERVE PLC

No

1 October 17 to 31 March 18

0.0

IGO4 Limited

NO GROUP

No

1 January 18 to 30 June 18

9.8

Ikano Bank AB (publ)

NO GROUP

No

1 January 18 to 30 June 18

2.1

115.7

Inspop.com Ltd

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

0.0

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

1 January 18 to 30 June 18

0.0

Invesco Fund Managers Limited

INVESCO LTD

No

1 January 18 to 30 June 18

3.8

Investec Bank PLC

INVESTEC PLC

No

1 October 17 to 31 March 18

4.1

0.0

7.6

0.0

2.5

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE)

No

1 January 18 to 30 June 18

4.6

2.5

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

No

29 August 17 to 28 Feb 18

0.0

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

1 January 18 to 30 June 18

0.7

Kensington Mortgage Company Limited

NO GROUP

No

1 October 17 to 31 March 18

28.1

Landmark Mortgages Limited

NO GROUP

No

1 January 18 to 30 June 18

23.7

0.0

Leeds Building Society

LEEDS BUILDING SOCIETY

No

1 January 18 to 30 June 18

2.6

6.3

21.1

0.0

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

4.1

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

Legal Insurance Management Ltd

LEGAL INSURANCE MANAGEMENT LIMITED

No

1 August 17 to 31 January 18

0.7

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

0.6

0.8

1.8

Liberty Sipp Limited

NO GROUP

No

1 October 17 to 31 March 18

44.8

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.7

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

1.2

1.7

1.6

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

2.3

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

2.1

0.0

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

4.6

0.5

8.4

134.2

2.6

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

8.9

London General Insurance Company Limited

THE WARRANTY GROUP

Yes

1 January 18 to 30 June 18

0.5

London and Country Mortgages Ltd

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

M & G Securities Limited

PRUDENTIAL PLC

No

1 January 18 to 30 June 18

0.0

MBNA Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

5.5

0.0

26.4

MCE Insurance Limited

MCE INSURANCE LIMITED

No

1 December 17 to 31 May 18

0.0

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

1 January 18 to 30 June 18

1.8

Markerstudy Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1.7

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

No

1 January 18 to 30 June 18

4.6

367.7

31.2

Metro Bank PLC

METRO BANK PLC

No

1 January 18 to 30 June 18

4.3

4.2

Motorfile Ltd

EXPERIAN PLC

No

1 October 17 to 31 March 18

0.4

NCI Vehicle Rescue Plc

NCI VEHICLE RESCUE PLC

No

1 October 17 to 31 March 18

0.0

NRAM Limited

UKAR GROUP

No

1 October 17 to 31 March 18

37.7

0.0

0.0

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

1 October 17 to 31 March 18

0.7

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

5.6

1.7

5.5

16.4

3.4

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

5 October 17 to 4 April 18

1.5

0.0

3.1

0.0

1.2

Northern Bank Limited

DANSKE BANK A/S

No

1 January 18 to 30 June 18

2.4

0.0

2.4

327.6

0.0

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.8

2.9

30.4

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

3.7

2.2

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

2.1

5.3

3.0

One Call Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

3.0

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

1 January 18 to 30 June 18

3.3

9.4

337.6

PA (GI) Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

0.0

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

1 January 18 to 30 June 18

17.3

Paragon Bank Plc

PARAGON BANKING GROUP PLC

No

1 October 17 to 31 March 18

1.1

11.5

0.0

Paratus AMC Limited

STERLING HOLDINGS LP

No

1 January 18 to 30 June 18

17.2

0.0

Pepper (UK) Limited

NO GROUP

No

1 January 18 to 30 June 18

25.1

Personal Assurance Services Ltd

PERSONAL GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

1.6

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

2.9

14.0

2.7

45.8

Phoenix Life Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

1.7

7.1

2.1

22.2

Pinnacle Insurance Plc

BNP PARIBAS

No

1 January 18 to 30 June 18

0.3

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

1 January 18 to 30 June 18

1.1

3.7

0.0

0.0

Qmetric Group Limited

R&H TRUST CO LTD

No

1 October 17 to 31 March 18

0.0

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

29 August 17 to 28 Feb 18

0.6

0.0

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

1 January 18 to 30 June 18

1.1

ReAssure Limited

SWISS RE AG

No

1 January 18 to 30 June 18

0.8

1.1

2.8

10.7

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

2 July 17 to 1 January 18

0.7

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

7.1

SGS Business Process Services (UK) Limited

SLATER & GORDON LTD

No

1 January 18 to 30 June 18

0.0

SSE Home Services Limited

SSE PLC

No

1 October 17 to 31 March 18

0.0

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

1.5

Saga Services Limited

SAGA PLC

No

1 August 17 to 31 January 18

1.8

Sainsbury's Bank Plc

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

5.1

1.6

6.9

Santander Cards UK Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

0.0

0.0

Santander ISA Managers Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

3.2

Santander UK Plc

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

5.6

0.0

9.6

59.6

4.2

Scottish Equitable Plc

AEGON NV

No

1 January 18 to 30 June 18

0.9

1.0

4.2

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

1 January 18 to 30 June 18

0.0

3.3

2.8

0.2

1.1

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.8

0.0

0.7

5.9

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

1 January 18 to 30 June 18

11.2

8.6

40.3

Sesame Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

1 January 18 to 30 June 18

9.7

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

1 January 18 to 30 June 18

0.8

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

2.0

0.0

4.7

41.1

0.0

Society of Lloyd's

SOCIETY OF LLOYD'S

No

1 January 18 to 30 June 18

0.8

Southern Pacific Mortgage Limited

NO GROUP

No

1 December 17 to 31 May 18

22.8

SquareTrade Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

8.5

0.0

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0

2.1

0.0

0.9

1.0

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Standard Life Assurance Limited

STANDARD LIFE ABERDEEN PLC

No

1 January 18 to 30 June 18

0.6

20.2

1.0

0.8

State Bank of India

NO GROUP

No

1 October 17 to 31 March 18

5.8

12.9

Sterling ISA Managers Limited

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

7.2

2.2

Stonebridge International Insurance Ltd

AEGON NV

No

1 January 18 to 30 June 18

0.2

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

No

1 January 18 to 30 June 18

0.8

3.9

12.8

Sunlife Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Supercover Insurance Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

4.9

Swinton Group Ltd

SWINTON GROUP LTD

No

1 January 18 to 30 June 18

0.0

0.0

TSB Bank plc

TSB BANKING GROUP

No

1 January 18 to 30 June 18

16.5

14.9

0.0

Telefonica Insurance S.A.

TELEFONICA SA

No

1 January 18 to 30 June 18

15.1

Tesco Personal Finance PLC

TESCO PLC

No

29 August 17 to 28 Feb 18

3.7

0.0

28.2

Tesco Underwriting Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

1.0

Benenden Healthcare Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

1.0

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

1 November 17 to 30 April 18

0.0

Co-operative Bank Plc, The

NO GROUP

No

1 January 18 to 30 June 18

2.9

0.0

9.2

361.6

0.0

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

23.4

0.0

0.0

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

1 October 17 to 31 March 18

3.7

National Farmers' Union Mutual Insurance Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

0.5

2.8

1.0

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

1 January 18 to 30 June 18

2.5

3.7

0.4

4.2

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

6.7

1.8

6.7

14.0

3.3

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

1 January 18 to 30 June 18

1.3

0.6

1.0

Share Centre Limited, The

SHARE PLC

No

1 January 18 to 30 June 18

45.9

2.7

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

1 January 18 to 30 June 18

12.3

Towergate Underwriting Group Limited

MADISON DEARBORN PARTNERS LLC

No

1 January 18 to 30 June 18

1.2

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

1 October 17 to 31 March 18

0.0

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

4.0

UK General Insurance Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

3.7

10.7

14.0

3.6

Ultimate Insurance Solutions Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

6.6

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

1 October 17 to 31 March 18

0.0

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

1 January 18 to 30 June 18

10.8

Virgin Money Unit Trust Managers Ltd

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

Virgin Money plc

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

2.4

3.8

0.0

Vitality Corporate Services Limited

DISCOVERY LTD

Yes

1 January 18 to 30 June 18

7.4

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

No

1 January 18 to 30 June 18

67.8

Welcome Financial Services Limited

NO GROUP

No

1 January 18 to 30 June 18

8.7

9.4

7.1

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

1 October 17 to 31 March 18

0.6

5.1

75.6

0.3

Xbridge Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

1.5

0.0

13.5

80.0

0.0

Zenith Insurance Management UK Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1.8

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

2.4

0.0

0.9

5.8

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

2.6

esure Insurance Limited

ESURE GROUP PLC

Yes

1 January 18 to 30 June 18

1.6

Ald Automotive Limited

No

1 January 18 to 30 June 18

0.0

Alphabet (GB) Ltd

BMW AG

No

1 January 18 to 30 June 18

0.0

Creation Consumer Finance Ltd

BNP PARIBAS

No

1 January 18 to 30 June 18

0.0

FCE Bank Plc

FORD MOTOR CO

No

1 January 18 to 30 June 18

0.0

0.0

LeasePlan UK Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

RCI Financial Services Limited

RENAULT

No

1 January 18 to 30 June 18

0.0

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

No

1 January 18 to 30 June 18

1.6

25.8

0.0

Temple Finance Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0

Complaints data - Context (intermediation)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards (N/A)

Decumulation & pensions (per 1,000 polices sold)

Home finance (per 1,000 sales)

Insurance & pure protection (per 1,000 policies sold)

Investments (per 1,000 sales or transactions)

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

No

1 January 18 to 30 June 18

0.0

0.0

10.8

1.1

AIG Europe Limited

Yes

1 December 17 to 31 May 18

0.0

AWP Assistance UK Ltd

ALLIANZ SE

No

1 January 18 to 30 June 18

0.5

AXA Insurance UK Plc

AXA SA

No

1 January 18 to 30 June 18

0.0

AXA PPP Healthcare Limited

AXA SA

No

1 January 18 to 30 June 18

0.0

Abbey Life Assurance Company Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Accord Mortgages Limited

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Acenden Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0

Acm Ulr Limited

BGL GROUP

No

1 January 18 to 30 June 18

4.5

Acromas Insurance Company Limited

NO GROUP

No

1 August 17 to 31 January 18

0.0

Adrian Flux Insurance Services Group

NO GROUP

No

1 September 17 to 28 Feb 18

0.0

Ageas Insurance Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

0.0

Ageas Retail Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

0.0

Aioi Nissay Dowa Insurance Company of Europe Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

Al Rayan Bank PLC

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

Aldermore Bank Plc

RMB HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

0.0

Alliance Trust Savings Limited

ALLIANCE TRUST PLC

No

1 January 18 to 30 June 18

0.0

0.0

Allianz Insurance Plc

ALLIANZ SE

No

1 January 18 to 30 June 18

0.0

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

1 January 18 to 30 June 18

0.0

0.0

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

1 January 18 to 30 June 18

0.0

Animal Friends Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

24.8

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

1 January 18 to 30 June 18

27.4

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Yes

1 January 18 to 30 June 18

3.8

Assurant General Insurance Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

Asurion Europe Limited

ASURION LLC

No

1 January 18 to 30 June 18

0.0

Automobile Association Insurance Services Limited

AA PLC

No

1 August 17 to 31 January 18

5.3

Autonet Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

6.9

Aviva Insurance Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0

Aviva Life Services UK Limited

AVIVA PLC

Yes

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Aviva UK Digital Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.6

B & C E Financial Services Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0

BISL Limited

BGL GROUP

No

1 January 18 to 30 June 18

6.9

BMW Financial Services(GB) Limited

BMW AG

No

1 January 18 to 30 June 18

133.9

BUPA Insurance Services Limited

BUPA

Yes

1 January 18 to 30 June 18

0.0

Bank of Ireland (UK) Plc

BANK OF IRELAND

Yes

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Barclays Bank Plc

BARCLAYS PLC

Yes

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Barclays Bank UK PLC

BARCLAYS PLC

No

1 January 18 to 30 June 18

0.0

8.4

0.0

0.0

0.0

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

Blemain Finance Limited

BLEMAIN FINANCE LIMITED

No

1 January 18 to 30 June 18

0.0

0.0

Bradford & Bingley Plc

UKAR GROUP

Yes

1 October 17 to 31 March 18

0.0

0.0

0.0

0.0

0.0

Brightside Insurance Services Limited

BRIGHTSIDE GROUP LIMITED

No

1 January 18 to 30 June 18

13.3

British Gas Services Limited

CENTRICA PLC

Yes

1 January 18 to 30 June 18

0.0

CFC Underwriting Ltd

CFC GROUP LIMITED

No

1 October 17 to 31 March 18

0.0

0.0

4.5

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

1 January 18 to 30 June 18

0.0

Call Assist Ltd

CALL ASSIST HOLDINGS LIMITED

No

1 November 17 to 30 April 18

0.0

Canada Life Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Canada Square Operations Limited

CITIGROUP INC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORP

No

1 January 18 to 30 June 18

0.0

0.0

Car Care Plan Ltd

NO GROUP

No

1 January 18 to 30 June 18

0.0

Card Protection Plan Ltd

CPP GROUP

Yes

1 January 18 to 30 June 18

0.0

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

No

1 January 18 to 30 June 18

8.8

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

Cheltenham & Gloucester Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

Chubb European Group SE

NO GROUP

Yes

1 January 18 to 30 June 18

0.0

Cigna Insurance Services (Europe) Limited

CIGNA CORP

No

1 January 18 to 30 June 18

0.0

Citibank Europe plc

CITIGROUP INC

No

1 January 18 to 30 June 18

0.0

47.3

3.2

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

0.0

67.5

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

0.0

0.0

Clydesdale Bank Plc

CYBG PLC

Yes

1 October 17 to 31 March 18

0.0

0.0

0.0

0.0

0.0

Cofunds Limited

AEGON NV

No

1 January 18 to 30 June 18

0.0

0.0

Collinson Insurance Services Limited

NO GROUP

No

1 November 17 to 30 April 18

1.4

Compare The Market Limited

BGL GROUP

No

1 January 18 to 30 June 18

0.0

0.2

Connells Limited

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

13.4

6.0

Countrywide Assured Plc

CHESNARA PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

0.0

46.5

0.0

0.0

0.0

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

1 January 18 to 30 June 18

0.0

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

0.0

184.2

0.0

Creation Financial Services Limited

BNP PARIBAS

No

1 January 18 to 30 June 18

0.0

0.0

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

1 January 18 to 30 June 18

0.8

Devitt Insurance Services Ltd

WHTC LTD

No

1 January 18 to 30 June 18

0.0

Domestic & General Insurance Plc

NO GROUP

No

1 October 17 to 31 March 18

10.3

EUI Limited

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

0.0

Elderbridge Limited

TARGET GROUP LIMITED

No

1 October 17 to 31 March 18

0.0

Eldon Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

5.5

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

2 July 17 to 1 January 18

14.9

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

14.9

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

Express Gifts Ltd

NO GROUP

No

1 October 17 to 31 March 18

0.0

F & C Management Limited

BANK OF MONTREAL

No

1 November 17 to 30 April 18

17.6

FIL Life Insurance Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

0.0

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

0.0

Financial Administration Services Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

0.0

0.0

Financial Assurance Company Limited

AXA GROUP

No

1 January 18 to 30 June 18

0.0

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

1 January 18 to 30 June 18

0.0

FirstRand Bank Limited

FIRSTRAND LIMITED

No

1 January 18 to 30 June 18

0.0

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

6.2

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

3.9

Gresham Insurance Company Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

HSBC Bank Plc

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

0.0

0.0

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

16.6

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

1 January 18 to 30 June 18

0.0

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

No

1 October 17 to 31 March 18

0.0

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

0.0

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

4 September 17 to 3 March 18

2589.5

Homeserve Membership Limited

HOMESERVE PLC

No

1 October 17 to 31 March 18

10.7

IGO4 Limited

NO GROUP

No

1 January 18 to 30 June 18

15.6

Ikano Bank AB (publ)

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

Inspop.com Ltd

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

0.7

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

9.1

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

1 January 18 to 30 June 18

1.8

Invesco Fund Managers Limited

INVESCO LTD

No

1 January 18 to 30 June 18

0.0

Investec Bank PLC

INVESTEC PLC

No

1 October 17 to 31 March 18

0.0

0.0

0.0

0.0

0.0

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE)

No

1 January 18 to 30 June 18

0.0

0.0

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

No

29 August 17 to 28 Feb 18

8.8

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

1 January 18 to 30 June 18

0.0

Kensington Mortgage Company Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0

Landmark Mortgages Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

Leeds Building Society

LEEDS BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

0.0

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

0.6

630.6

Legal Insurance Management Ltd

LEGAL INSURANCE MANAGEMENT LIMITED

No

1 August 17 to 31 January 18

0.7

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Liberty Sipp Limited

NO GROUP

No

1 October 17 to 31 March 18

267.2

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

London General Insurance Company Limited

THE WARRANTY GROUP

Yes

1 January 18 to 30 June 18

0.0

London and Country Mortgages Ltd

NO GROUP

No

1 January 18 to 30 June 18

18.5

11.3

M & G Securities Limited

PRUDENTIAL PLC

No

1 January 18 to 30 June 18

2.0

MBNA Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

MCE Insurance Limited

MCE INSURANCE LIMITED

No

1 December 17 to 31 May 18

8.9

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

1 January 18 to 30 June 18

0.0

Markerstudy Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Metro Bank PLC

METRO BANK PLC

No

1 January 18 to 30 June 18

0.0

0.0

Motorfile Ltd

EXPERIAN PLC

No

1 October 17 to 31 March 18

0.0

NCI Vehicle Rescue Plc

NCI VEHICLE RESCUE PLC

No

1 October 17 to 31 March 18

8.1

NRAM Limited

UKAR GROUP

No

1 October 17 to 31 March 18

0.0

0.0

0.0

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

1 October 17 to 31 March 18

0.0

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

0.0

0.0

0.0

384.6

0.0

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

5 October 17 to 4 April 18

0.0

0.0

0.0

17.2

0.0

Northern Bank Limited

DANSKE BANK A/S

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

0.0

0.0

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

0.0

0.0

0.0

One Call Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

5.0

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

PA (GI) Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

22.2

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

1 January 18 to 30 June 18

0.0

Paragon Bank Plc

PARAGON BANKING GROUP PLC

No

1 October 17 to 31 March 18

0.0

0.0

25.7

Paratus AMC Limited

STERLING HOLDINGS LP

No

1 January 18 to 30 June 18

0.0

1323.5

Pepper (UK) Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

Personal Assurance Services Ltd

PERSONAL GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

12.8

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Phoenix Life Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Pinnacle Insurance Plc

BNP PARIBAS

No

1 January 18 to 30 June 18

0.0

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

0.0

648.0

0.0

Qmetric Group Limited

R&H TRUST CO LTD

No

1 October 17 to 31 March 18

2.4

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

29 August 17 to 28 Feb 18

0.0

1.2

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

1 January 18 to 30 June 18

0.0

ReAssure Limited

SWISS RE AG

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

2 July 17 to 1 January 18

0.0

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

0.0

SGS Business Process Services (UK) Limited

SLATER & GORDON LTD

No

1 January 18 to 30 June 18

0.0

SSE Home Services Limited

SSE PLC

No

1 October 17 to 31 March 18

7.4

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

0.0

Saga Services Limited

SAGA PLC

No

1 August 17 to 31 January 18

0.0

Sainsbury's Bank Plc

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

0.0

0.0

0.0

Santander Cards UK Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

0.0

0.0

Santander ISA Managers Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

0.0

Santander UK Plc

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Scottish Equitable Plc

AEGON NV

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Sesame Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0

2.2

8.2

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

1 January 18 to 30 June 18

0.0

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

21.4

0.0

0.0

18.3

Society of Lloyd's

SOCIETY OF LLOYD'S

No

1 January 18 to 30 June 18

0.0

Southern Pacific Mortgage Limited

NO GROUP

No

1 December 17 to 31 May 18

0.0

SquareTrade Limited

NO GROUP

No

1 January 18 to 30 June 18

16.5

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0

4.1

3.7

4.3

6.2

Standard Life Assurance Limited

STANDARD LIFE ABERDEEN PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

State Bank of India

NO GROUP

No

1 October 17 to 31 March 18

0.0

0.0

Sterling ISA Managers Limited

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

0.0

0.0

Stonebridge International Insurance Ltd

AEGON NV

No

1 January 18 to 30 June 18

0.0

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Sunlife Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

23.8

6.0

0.0

Supercover Insurance Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Swinton Group Ltd

SWINTON GROUP LTD

No

1 January 18 to 30 June 18

7.9

0.0

TSB Bank plc

TSB BANKING GROUP

No

1 January 18 to 30 June 18

0.0

0.0

1.3

Telefonica Insurance S.A.

TELEFONICA SA

No

1 January 18 to 30 June 18

0.0

Tesco Personal Finance PLC

TESCO PLC

No

29 August 17 to 28 Feb 18

0.0

9.5

0.0

Tesco Underwriting Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

0.0

Benenden Healthcare Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

0.0

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

1 November 17 to 30 April 18

3.6

Co-operative Bank Plc, The

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

1 October 17 to 31 March 18

0.0

National Farmers' Union Mutual Insurance Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

0.0

0.0

0.0

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

0.0

0.0

0.0

729.0

0.0

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Share Centre Limited, The

SHARE PLC

No

1 January 18 to 30 June 18

0.0

0.0

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

1 January 18 to 30 June 18

0.0

Towergate Underwriting Group Limited

MADISON DEARBORN PARTNERS LLC

No

1 January 18 to 30 June 18

0.0

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

1 October 17 to 31 March 18

25.9

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

0.0

UK General Insurance Limited

NO GROUP

No

1 October 17 to 31 March 18

1.1

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

0.0

0.0

512.4

0.0

Ultimate Insurance Solutions Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

1 October 17 to 31 March 18

2.1

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

1 January 18 to 30 June 18

0.0

Virgin Money Unit Trust Managers Ltd

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

Virgin Money plc

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Vitality Corporate Services Limited

DISCOVERY LTD

Yes

1 January 18 to 30 June 18

0.0

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

No

1 January 18 to 30 June 18

0.0

Welcome Financial Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

0.0

0.0

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

1 October 17 to 31 March 18

0.0

0.0

0.0

0.0

Xbridge Limited

NO GROUP

No

1 January 18 to 30 June 18

2.5

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

0.0

Zenith Insurance Management UK Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

0.0

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

0.0

0.0

0.0

0.0

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

0.0

esure Insurance Limited

ESURE GROUP PLC

Yes

1 January 18 to 30 June 18

0.0

Ald Automotive Limited

No

1 January 18 to 30 June 18

0.0

Alphabet (GB) Ltd

BMW AG

No

1 January 18 to 30 June 18

0.0

Creation Consumer Finance Ltd

BNP PARIBAS

No

1 January 18 to 30 June 18

0.0

FCE Bank Plc

FORD MOTOR CO

No

1 January 18 to 30 June 18

0.0

0.0

LeasePlan UK Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0

RCI Financial Services Limited

RENAULT

No

1 January 18 to 30 June 18

0.0

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

No

1 January 18 to 30 June 18

0.0

0.0

0.0

Temple Finance Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0

Complaints data - Open

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

No

1 January 18 to 30 June 18

849

36

1565

3

2453

AIG Europe Limited

Yes

1 December 17 to 31 May 18

540

540

AWP Assistance UK Ltd

ALLIANZ SE

No

1 January 18 to 30 June 18

751

751

AXA Insurance UK Plc

AXA SA

No

1 January 18 to 30 June 18

11018

11018

AXA PPP Healthcare Limited

AXA SA

No

1 January 18 to 30 June 18

18516

18516

Abbey Life Assurance Company Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

1213

449

392

2054

Accord Mortgages Limited

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

22

0

833

212

0

1067

Acenden Limited

NO GROUP

No

1 October 17 to 31 March 18

619

619

Acm Ulr Limited

BGL GROUP

No

1 January 18 to 30 June 18

806

806

Acromas Insurance Company Limited

NO GROUP

No

1 August 17 to 31 January 18

5109

5109

Adrian Flux Insurance Services Group

NO GROUP

No

1 September 17 to 28 Feb 18

1666

1666

Ageas Insurance Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

6565

6565

Ageas Retail Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

3759

3759

Aioi Nissay Dowa Insurance Company of Europe Limited

NO GROUP

No

1 January 18 to 30 June 18

1389

1389

Al Rayan Bank PLC

NO GROUP

No

1 January 18 to 30 June 18

533

251

784

Aldermore Bank Plc

RMB HOLDINGS LIMITED

No

1 January 18 to 30 June 18

387

222

609

Alliance Trust Savings Limited

ALLIANCE TRUST PLC

No

1 January 18 to 30 June 18

199

693

892

Allianz Insurance Plc

ALLIANZ SE

No

1 January 18 to 30 June 18

12780

12780

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

1 January 18 to 30 June 18

2253

4092

6345

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

1 January 18 to 30 June 18

1753

1753

Animal Friends Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

2727

2727

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

1 January 18 to 30 June 18

675

675

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Yes

1 January 18 to 30 June 18

883

883

Assurant General Insurance Limited

NO GROUP

No

1 January 18 to 30 June 18

12207

12207

Asurion Europe Limited

ASURION LLC

No

1 January 18 to 30 June 18

7255

7255

Automobile Association Insurance Services Limited

AA PLC

No

1 August 17 to 31 January 18

17532

17532

Autonet Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

1398

1398

Aviva Insurance Limited

AVIVA PLC

No

1 January 18 to 30 June 18

107834

107834

Aviva Life Services UK Limited

AVIVA PLC

Yes

1 January 18 to 30 June 18

8944

301

3734

3772

16751

Aviva UK Digital Limited

AVIVA PLC

No

1 January 18 to 30 June 18

1424

1424

B & C E Financial Services Limited

NO GROUP

No

1 October 17 to 31 March 18

606

606

BISL Limited

BGL GROUP

No

1 January 18 to 30 June 18

10741

10741

BMW Financial Services(GB) Limited

BMW AG

No

1 January 18 to 30 June 18

736

736

BUPA Insurance Services Limited

BUPA

Yes

1 January 18 to 30 June 18

18995

18995

Bank of Ireland (UK) Plc

BANK OF IRELAND

Yes

1 January 18 to 30 June 18

17242

1033

5365

23

23663

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

108471

27

24465

197570

962

331495

Barclays Bank Plc

BARCLAYS PLC

Yes

1 January 18 to 30 June 18

14912

63

15

76

5869

20935

Barclays Bank UK PLC

BARCLAYS PLC

No

1 January 18 to 30 June 18

229325

192

9152

185453

2239

426361

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

144

5480

5624

Blemain Finance Limited

BLEMAIN FINANCE LIMITED

No

1 January 18 to 30 June 18

923

193

1116

Bradford & Bingley Plc

UKAR GROUP

Yes

1 October 17 to 31 March 18

1

7

1953

5704

214

7879

Brightside Insurance Services Limited

BRIGHTSIDE GROUP LIMITED

No

1 January 18 to 30 June 18

1219

1219

British Gas Services Limited

CENTRICA PLC

Yes

1 January 18 to 30 June 18

116696

116696

CFC Underwriting Ltd

CFC GROUP LIMITED

No

1 October 17 to 31 March 18

0

0

572

572

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

1 January 18 to 30 June 18

12234

12234

Call Assist Ltd

CALL ASSIST HOLDINGS LIMITED

No

1 November 17 to 30 April 18

1647

1647

Canada Life Limited

NO GROUP

No

1 January 18 to 30 June 18

391

201

102

694

Canada Square Operations Limited

CITIGROUP INC

No

1 January 18 to 30 June 18

91

24

39134

39249

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORP

No

1 January 18 to 30 June 18

11420

111003

122423

Car Care Plan Ltd

NO GROUP

No

1 January 18 to 30 June 18

1202

1202

Card Protection Plan Ltd

CPP GROUP

Yes

1 January 18 to 30 June 18

675

675

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

No

1 January 18 to 30 June 18

1274

1274

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

1 January 18 to 30 June 18

212

1455

1667

Cheltenham & Gloucester Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

12224

12224

Chubb European Group SE

NO GROUP

Yes

1 January 18 to 30 June 18

2067

2067

Cigna Insurance Services (Europe) Limited

CIGNA CORP

No

1 January 18 to 30 June 18

1522

1522

Citibank Europe plc

CITIGROUP INC

No

1 January 18 to 30 June 18

549

27

23

599

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

44

702

746

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

2

671

673

Clydesdale Bank Plc

CYBG PLC

Yes

1 October 17 to 31 March 18

21110

8

1231

49760

143

72252

Cofunds Limited

AEGON NV

No

1 January 18 to 30 June 18

87

2333

2420

Collinson Insurance Services Limited

NO GROUP

No

1 November 17 to 30 April 18

862

862

Compare The Market Limited

BGL GROUP

No

1 January 18 to 30 June 18

6

695

701

Connells Limited

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

475

247

722

Countrywide Assured Plc

CHESNARA PLC

No

1 January 18 to 30 June 18

191

259

235

685

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

1633

2

57

24

54

1770

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

1 January 18 to 30 June 18

3497

3497

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

1 January 18 to 30 June 18

2919

564

2443

7

5933

Creation Financial Services Limited

BNP PARIBAS

No

1 January 18 to 30 June 18

3270

2346

5616

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

1 January 18 to 30 June 18

1651

1651

Devitt Insurance Services Ltd

WHTC LTD

No

1 January 18 to 30 June 18

780

780

Domestic & General Insurance Plc

NO GROUP

No

1 October 17 to 31 March 18

7512

7512

EUI Limited

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

37079

37079

Elderbridge Limited

TARGET GROUP LIMITED

No

1 October 17 to 31 March 18

1044

1044

Eldon Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

1233

1233

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

2 July 17 to 1 January 18

2534

2534

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

2216

2216

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

1 January 18 to 30 June 18

60

2906

2966

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1189

1189

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

545

545

Express Gifts Ltd

NO GROUP

No

1 October 17 to 31 March 18

4657

4657

F & C Management Limited

BANK OF MONTREAL

No

1 November 17 to 30 April 18

505

505

FIL Life Insurance Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

790

790

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

15

243

329

587

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

819

224

1043

Financial Administration Services Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

621

2804

3425

Financial Assurance Company Limited

AXA GROUP

No

1 January 18 to 30 June 18

210137

210137

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

1 January 18 to 30 June 18

4142

4142

FirstRand Bank Limited

FIRSTRAND LIMITED

No

1 January 18 to 30 June 18

1350

1350

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

1007

1007

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

856

856

Gresham Insurance Company Limited

AVIVA PLC

No

1 January 18 to 30 June 18

1974

1974

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

0

0

542

542

HSBC Bank Plc

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

209795

83

12765

94521

1807

318971

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

27

874

901

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

61

1746

1807

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

1 January 18 to 30 June 18

35

289

1863

2187

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

24586

24586

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

895

895

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

1 January 18 to 30 June 18

859

859

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

No

1 October 17 to 31 March 18

2403

2403

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

9414

9414

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

4 September 17 to 3 March 18

32174

32174

Homeserve Membership Limited

HOMESERVE PLC

No

1 October 17 to 31 March 18

2645

2645

IGO4 Limited

NO GROUP

No

1 January 18 to 30 June 18

1501

1501

Ikano Bank AB (publ)

NO GROUP

No

1 January 18 to 30 June 18

1407

280

1687

Inspop.com Ltd

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

672

672

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1892

1892

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

1 January 18 to 30 June 18

1918

1918

Invesco Fund Managers Limited

INVESCO LTD

No

1 January 18 to 30 June 18

1187

1187

Investec Bank PLC

INVESTEC PLC

No

1 October 17 to 31 March 18

436

0

6

0

85

527

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE)

No

1 January 18 to 30 June 18

192

311

503

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

No

29 August 17 to 28 Feb 18

7363

7363

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

1 January 18 to 30 June 18

971

971

Kensington Mortgage Company Limited

NO GROUP

No

1 October 17 to 31 March 18

2393

2393

Landmark Mortgages Limited

NO GROUP

No

1 January 18 to 30 June 18

1546

0

1546

Leeds Building Society

LEEDS BUILDING SOCIETY

No

1 January 18 to 30 June 18

2246

1033

673

22

3974

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

8153

8153

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

623

700

1323

Legal Insurance Management Ltd

LEGAL INSURANCE MANAGEMENT LIMITED

No

1 August 17 to 31 January 18

542

542

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

755

3292

560

4607

Liberty Sipp Limited

NO GROUP

No

1 October 17 to 31 March 18

533

533

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

1 January 18 to 30 June 18

796

796

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

1

276

1741

144

2162

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

10338

10338

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

0

4944

0

4944

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

135933

136

6499

232007

1097

375672

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

638

638

London General Insurance Company Limited

THE WARRANTY GROUP

Yes

1 January 18 to 30 June 18

1025

1025

London and Country Mortgages Ltd

NO GROUP

No

1 January 18 to 30 June 18

547

106

653

M & G Securities Limited

PRUDENTIAL PLC

No

1 January 18 to 30 June 18

1201

1201

MBNA Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

19235

0

111300

130535

MCE Insurance Limited

MCE INSURANCE LIMITED

No

1 December 17 to 31 May 18

1480

1480

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

1 January 18 to 30 June 18

1092

1092

Markerstudy Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

824

824

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

No

1 January 18 to 30 June 18

15456

25

27459

42940

Metro Bank PLC

METRO BANK PLC

No

1 January 18 to 30 June 18

5905

137

6042

Motorfile Ltd

EXPERIAN PLC

No

1 October 17 to 31 March 18

1198

1198

NCI Vehicle Rescue Plc

NCI VEHICLE RESCUE PLC

No

1 October 17 to 31 March 18

754

754

NRAM Limited

UKAR GROUP

No

1 October 17 to 31 March 18

2583

25020

73

27676

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

1 October 17 to 31 March 18

970

970

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

133638

33

4539

73030

516

211756

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

5 October 17 to 4 April 18

41298

12

5462

28765

404

75941

Northern Bank Limited

DANSKE BANK A/S

No

1 January 18 to 30 June 18

1913

2

67

1371

8

3361

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

1 January 18 to 30 June 18

198

75

231

504

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

631

66

697

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

187

368

138

693

One Call Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0

0

1624

1624

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

1 January 18 to 30 June 18

952

434

131

1517

PA (GI) Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

4878

4878

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

1 January 18 to 30 June 18

2070

2070

Paragon Bank Plc

PARAGON BANKING GROUP PLC

No

1 October 17 to 31 March 18

168

1027

1388

2583

Paratus AMC Limited

STERLING HOLDINGS LP

No

1 January 18 to 30 June 18

423

675

1098

Pepper (UK) Limited

NO GROUP

No

1 January 18 to 30 June 18

939

939

Personal Assurance Services Ltd

PERSONAL GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

516

516

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

1823

4

654

623

3104

Phoenix Life Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

3021

5

3890

1343

8259

Pinnacle Insurance Plc

BNP PARIBAS

No

1 January 18 to 30 June 18

1906

1906

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

1 January 18 to 30 June 18

655

310

591

10

1566

Qmetric Group Limited

R&H TRUST CO LTD

No

1 October 17 to 31 March 18

1263

1263

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

29 August 17 to 28 Feb 18

4020

60

4080

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

1 January 18 to 30 June 18

7311

7311

ReAssure Limited

SWISS RE AG

No

1 January 18 to 30 June 18

1387

2

936

528

2853

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

2 July 17 to 1 January 18

598

598

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

33618

33618

SGS Business Process Services (UK) Limited

SLATER & GORDON LTD

No

1 January 18 to 30 June 18

1416

1416

SSE Home Services Limited

SSE PLC

No

1 October 17 to 31 March 18

957

957

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

516

516

Saga Services Limited

SAGA PLC

No

1 August 17 to 31 January 18

4073

4073

Sainsbury's Bank Plc

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

7094

1

702

7797

Santander Cards UK Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

54

22795

22849

Santander ISA Managers Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

969

969

Santander UK Plc

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

143216

98

11855

34913

1249

191331

Scottish Equitable Plc

AEGON NV

No

1 January 18 to 30 June 18

2119

386

112

2617

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

1 January 18 to 30 June 18

0

128

3

240

368

739

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

3252

0

837

1101

5190

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

1 January 18 to 30 June 18

481

160

103

744

Sesame Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0

116

65

259

215

655

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

1 January 18 to 30 June 18

20327

20327

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

1 January 18 to 30 June 18

1946

1946

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

2136

23

630

1002

166

3957

Society of Lloyd's

SOCIETY OF LLOYD'S

No

1 January 18 to 30 June 18

10844

10844

Southern Pacific Mortgage Limited

NO GROUP

No

1 December 17 to 31 May 18

517

517

SquareTrade Limited

NO GROUP

No

1 January 18 to 30 June 18

3915

3915

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

0

4724

0

4724

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0

719

0

17

188

924

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0

266

36

94

282

678

Standard Life Assurance Limited

STANDARD LIFE ABERDEEN PLC

No

1 January 18 to 30 June 18

2407

17

108

322

2854

State Bank of India

NO GROUP

No

1 October 17 to 31 March 18

645

5

650

Sterling ISA Managers Limited

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

288

258

546

Stonebridge International Insurance Ltd

AEGON NV

No

1 January 18 to 30 June 18

1038

1038

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

No

1 January 18 to 30 June 18

414

419

289

1122

Sunlife Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

2

621

0

623

Supercover Insurance Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

871

871

Swinton Group Ltd

SWINTON GROUP LTD

No

1 January 18 to 30 June 18

8565

3

8568

TSB Bank plc

TSB BANKING GROUP

No

1 January 18 to 30 June 18

136913

3509

90

140512

Telefonica Insurance S.A.

TELEFONICA SA

No

1 January 18 to 30 June 18

14935

14935

Tesco Personal Finance PLC

TESCO PLC

No

29 August 17 to 28 Feb 18

13724

182

35575

49481

Tesco Underwriting Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

1097

1097

Benenden Healthcare Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

856

856

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

1 November 17 to 30 April 18

1241

1241

Co-operative Bank Plc, The

NO GROUP

No

1 January 18 to 30 June 18

14095

3

1988

11476

78

27640

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

960

0

0

960

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

1 October 17 to 31 March 18

917

917

National Farmers' Union Mutual Insurance Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

68

5013

74

5155

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

1 January 18 to 30 June 18

8418

42

895

3609

12964

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

46517

19

1987

42480

209

91212

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

1 January 18 to 30 June 18

3867

2754

985

7606

Share Centre Limited, The

SHARE PLC

No

1 January 18 to 30 June 18

49

880

929

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

1 January 18 to 30 June 18

1304

1304

Towergate Underwriting Group Limited

MADISON DEARBORN PARTNERS LLC

No

1 January 18 to 30 June 18

1123

1123

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

1 October 17 to 31 March 18

1520

1520

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

61289

61289

UK General Insurance Limited

NO GROUP

No

1 October 17 to 31 March 18

2566

2566

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

3863

282

1692

8

5845

Ultimate Insurance Solutions Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

560

560

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

1 October 17 to 31 March 18

2653

2653

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

1 January 18 to 30 June 18

19402

19402

Virgin Money Unit Trust Managers Ltd

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

0

Virgin Money plc

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

7121

985

0

8106

Vitality Corporate Services Limited

DISCOVERY LTD

Yes

1 January 18 to 30 June 18

7149

7149

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

No

1 January 18 to 30 June 18

1704

1704

Welcome Financial Services Limited

NO GROUP

No

1 January 18 to 30 June 18

237

98

5227

5562

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

1 October 17 to 31 March 18

251

134

963

7

1355

Xbridge Limited

NO GROUP

No

1 January 18 to 30 June 18

700

700

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

4601

0

1864

8157

99

14721

Zenith Insurance Management UK Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1142

1142

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

1723

8

2002

838

4571

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

2053

2053

esure Insurance Limited

ESURE GROUP PLC

Yes

1 January 18 to 30 June 18

9790

9790

Ald Automotive Limited

No

1 January 18 to 30 June 18

37

37

Alphabet (GB) Ltd

BMW AG

No

1 January 18 to 30 June 18

3

3

Creation Consumer Finance Ltd

BNP PARIBAS

No

1 January 18 to 30 June 18

279

279

FCE Bank Plc

FORD MOTOR CO

No

1 January 18 to 30 June 18

51

359

410

LeasePlan UK Limited

NO GROUP

No

1 January 18 to 30 June 18

1

1

RCI Financial Services Limited

RENAULT

No

1 January 18 to 30 June 18

78

78

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

No

1 January 18 to 30 June 18

201

249

24

474

Temple Finance Limited

NO GROUP

No

1 October 17 to 31 March 18

116

116

Complaints data - Closed

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

No

1 January 18 to 30 June 18

898

37

1955

3

2893

AIG Europe Limited

Yes

1 December 17 to 31 May 18

465

465

AWP Assistance UK Ltd

ALLIANZ SE

No

1 January 18 to 30 June 18

477

477

AXA Insurance UK Plc

AXA SA

No

1 January 18 to 30 June 18

10578

10578

AXA PPP Healthcare Limited

AXA SA

No

1 January 18 to 30 June 18

18291

18291

Abbey Life Assurance Company Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

1151

492

408

2051

Accord Mortgages Limited

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

23

0

863

223

0

1109

Acenden Limited

NO GROUP

No

1 October 17 to 31 March 18

605

605

Acm Ulr Limited

BGL GROUP

No

1 January 18 to 30 June 18

737

737

Acromas Insurance Company Limited

NO GROUP

No

1 August 17 to 31 January 18

4751

4751

Adrian Flux Insurance Services Group

NO GROUP

No

1 September 17 to 28 Feb 18

1553

1553

Ageas Insurance Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

6258

6258

Ageas Retail Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

3671

3671

Aioi Nissay Dowa Insurance Company of Europe Limited

NO GROUP

No

1 January 18 to 30 June 18

1398

1398

Al Rayan Bank PLC

NO GROUP

No

1 January 18 to 30 June 18

452

182

634

Aldermore Bank Plc

RMB HOLDINGS LIMITED

No

1 January 18 to 30 June 18

387

206

593

Alliance Trust Savings Limited

ALLIANCE TRUST PLC

No

1 January 18 to 30 June 18

215

777

992

Allianz Insurance Plc

ALLIANZ SE

No

1 January 18 to 30 June 18

11775

11775

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

1 January 18 to 30 June 18

2331

3133

5464

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

1 January 18 to 30 June 18

1693

1693

Animal Friends Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

2684

2684

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

1 January 18 to 30 June 18

676

676

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Yes

1 January 18 to 30 June 18

914

914

Assurant General Insurance Limited

NO GROUP

No

1 January 18 to 30 June 18

12001

12001

Asurion Europe Limited

ASURION LLC

No

1 January 18 to 30 June 18

7222

7222

Automobile Association Insurance Services Limited

AA PLC

No

1 August 17 to 31 January 18

17416

17416

Autonet Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

1366

1366

Aviva Insurance Limited

AVIVA PLC

No

1 January 18 to 30 June 18

109075

109075

Aviva Life Services UK Limited

AVIVA PLC

Yes

1 January 18 to 30 June 18

8027

278

3642

3417

15364

Aviva UK Digital Limited

AVIVA PLC

No

1 January 18 to 30 June 18

1404

1404

B & C E Financial Services Limited

NO GROUP

No

1 October 17 to 31 March 18

602

602

BISL Limited

BGL GROUP

No

1 January 18 to 30 June 18

10890

10890

BMW Financial Services(GB) Limited

BMW AG

No

1 January 18 to 30 June 18

780

780

BUPA Insurance Services Limited

BUPA

Yes

1 January 18 to 30 June 18

18115

18115

Bank of Ireland (UK) Plc

BANK OF IRELAND

Yes

1 January 18 to 30 June 18

17460

1032

6383

29

24904

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

110821

23

24129

234606

950

370529

Barclays Bank Plc

BARCLAYS PLC

Yes

1 January 18 to 30 June 18

15898

79

19

79

6162

22237

Barclays Bank UK PLC

BARCLAYS PLC

No

1 January 18 to 30 June 18

234093

211

9212

190967

2263

436746

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

144

5334

5478

Blemain Finance Limited

BLEMAIN FINANCE LIMITED

No

1 January 18 to 30 June 18

859

362

1221

Bradford & Bingley Plc

UKAR GROUP

Yes

1 October 17 to 31 March 18

1

9

1847

5698

192

7747

Brightside Insurance Services Limited

BRIGHTSIDE GROUP LIMITED

No

1 January 18 to 30 June 18

1204

1204

British Gas Services Limited

CENTRICA PLC

Yes

1 January 18 to 30 June 18

127257

127257

CFC Underwriting Ltd

CFC GROUP LIMITED

No

1 October 17 to 31 March 18

0

0

569

569

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

1 January 18 to 30 June 18

12011

12011

Call Assist Ltd

CALL ASSIST HOLDINGS LIMITED

No

1 November 17 to 30 April 18

1782

1782

Canada Life Limited

NO GROUP

No

1 January 18 to 30 June 18

376

198

102

676

Canada Square Operations Limited

CITIGROUP INC

No

1 January 18 to 30 June 18

89

24

46657

46770

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORP

No

1 January 18 to 30 June 18

11206

159802

171008

Car Care Plan Ltd

NO GROUP

No

1 January 18 to 30 June 18

1202

1202

Card Protection Plan Ltd

CPP GROUP

Yes

1 January 18 to 30 June 18

656

656

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

No

1 January 18 to 30 June 18

1279

1279

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

1 January 18 to 30 June 18

234

1454

1688

Cheltenham & Gloucester Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

14330

14330

Chubb European Group SE

NO GROUP

Yes

1 January 18 to 30 June 18

2082

2082

Cigna Insurance Services (Europe) Limited

CIGNA CORP

No

1 January 18 to 30 June 18

1523

1523

Citibank Europe plc

CITIGROUP INC

No

1 January 18 to 30 June 18

523

34

25

582

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

54

684

738

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

1

711

712

Clydesdale Bank Plc

CYBG PLC

Yes

1 October 17 to 31 March 18

21102

7

1138

46677

147

69071

Cofunds Limited

AEGON NV

No

1 January 18 to 30 June 18

53

1164

1217

Collinson Insurance Services Limited

NO GROUP

No

1 November 17 to 30 April 18

789

789

Compare The Market Limited

BGL GROUP

No

1 January 18 to 30 June 18

5

635

640

Connells Limited

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

458

269

727

Countrywide Assured Plc

CHESNARA PLC

No

1 January 18 to 30 June 18

211

261

251

723

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

1707

5

62

30

66

1870

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

1 January 18 to 30 June 18

3399

3399

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

1 January 18 to 30 June 18

2950

575

2428

8

5961

Creation Financial Services Limited

BNP PARIBAS

No

1 January 18 to 30 June 18

3318

2020

5338

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

1 January 18 to 30 June 18

1714

1714

Devitt Insurance Services Ltd

WHTC LTD

No

1 January 18 to 30 June 18

776

776

Domestic & General Insurance Plc

NO GROUP

No

1 October 17 to 31 March 18

10132

10132

EUI Limited

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

34507

34507

Elderbridge Limited

TARGET GROUP LIMITED

No

1 October 17 to 31 March 18

861

861

Eldon Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

1131

1131

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

2 July 17 to 1 January 18

2475

2475

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

2291

2291

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

1 January 18 to 30 June 18

55

2921

2976

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1213

1213

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

545

545

Express Gifts Ltd

NO GROUP

No

1 October 17 to 31 March 18

4146

4146

F & C Management Limited

BANK OF MONTREAL

No

1 November 17 to 30 April 18

489

489

FIL Life Insurance Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

737

737

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

16

240

334

590

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

825

223

1048

Financial Administration Services Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

463

2443

2906

Financial Assurance Company Limited

AXA GROUP

No

1 January 18 to 30 June 18

285386

285386

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

1 January 18 to 30 June 18

4383

4383

FirstRand Bank Limited

FIRSTRAND LIMITED

No

1 January 18 to 30 June 18

1307

1307

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

925

925

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

830

830

Gresham Insurance Company Limited

AVIVA PLC

No

1 January 18 to 30 June 18

1962

1962

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

0

0

539

539

HSBC Bank Plc

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

211594

66

13492

101711

1702

328565

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

33

833

866

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

57

1774

1831

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

1 January 18 to 30 June 18

39

271

1740

2050

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

23244

23244

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

769

769

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

1 January 18 to 30 June 18

884

884

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

No

1 October 17 to 31 March 18

2425

2425

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

9979

9979

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

4 September 17 to 3 March 18

36759

36759

Homeserve Membership Limited

HOMESERVE PLC

No

1 October 17 to 31 March 18

2322

2322

IGO4 Limited

NO GROUP

No

1 January 18 to 30 June 18

1487

1487

Ikano Bank AB (publ)

NO GROUP

No

1 January 18 to 30 June 18

1344

209

1553

Inspop.com Ltd

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

773

773

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1877

1877

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

1 January 18 to 30 June 18

1795

1795

Invesco Fund Managers Limited

INVESCO LTD

No

1 January 18 to 30 June 18

1166

1166

Investec Bank PLC

INVESTEC PLC

No

1 October 17 to 31 March 18

437

0

5

0

86

528

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE)

No

1 January 18 to 30 June 18

167

234

401

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

No

29 August 17 to 28 Feb 18

5404

5404

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

1 January 18 to 30 June 18

982

982

Kensington Mortgage Company Limited

NO GROUP

No

1 October 17 to 31 March 18

2269

2269

Landmark Mortgages Limited

NO GROUP

No

1 January 18 to 30 June 18

1509

0

1509

Leeds Building Society

LEEDS BUILDING SOCIETY

No

1 January 18 to 30 June 18

2243

1033

668

18

3962

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

8089

8089

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

660

710

1370

Legal Insurance Management Ltd

LEGAL INSURANCE MANAGEMENT LIMITED

No

1 August 17 to 31 January 18

516

516

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

738

3259

556

4553

Liberty Sipp Limited

NO GROUP

No

1 October 17 to 31 March 18

533

533

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

1 January 18 to 30 June 18

796

796

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

1

254

2022

137

2414

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

9157

9157

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

0

4778

0

4778

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

137659

141

6437

260026

1096

405359

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

1

551

552

London General Insurance Company Limited

THE WARRANTY GROUP

Yes

1 January 18 to 30 June 18

1010

1010

London and Country Mortgages Ltd

NO GROUP

No

1 January 18 to 30 June 18

514

103

617

M & G Securities Limited

PRUDENTIAL PLC

No

1 January 18 to 30 June 18

1187

1187

MBNA Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

19240

0

113686

132926

MCE Insurance Limited

MCE INSURANCE LIMITED

No

1 December 17 to 31 May 18

1505

1505

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

1 January 18 to 30 June 18

1068

1068

Markerstudy Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

768

768

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

No

1 January 18 to 30 June 18

15085

20

27519

42624

Metro Bank PLC

METRO BANK PLC

No

1 January 18 to 30 June 18

5992

139

6131

Motorfile Ltd

EXPERIAN PLC

No

1 October 17 to 31 March 18

1199

1199

NCI Vehicle Rescue Plc

NCI VEHICLE RESCUE PLC

No

1 October 17 to 31 March 18

734

734

NRAM Limited

UKAR GROUP

No

1 October 17 to 31 March 18

2360

25187

63

27610

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

1 October 17 to 31 March 18

962

962

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

136525

29

5122

97920

540

240136

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

5 October 17 to 4 April 18

41806

12

5752

38566

418

86554

Northern Bank Limited

DANSKE BANK A/S

No

1 January 18 to 30 June 18

2040

3

60

1557

10

3670

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

1 January 18 to 30 June 18

197

66

412

675

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

594

61

655

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

185

345

133

663

One Call Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0

0

1624

1624

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

1 January 18 to 30 June 18

943

390

123

1456

PA (GI) Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

5186

5186

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

1 January 18 to 30 June 18

2152

2152

Paragon Bank Plc

PARAGON BANKING GROUP PLC

No

1 October 17 to 31 March 18

167

1070

1615

2852

Paratus AMC Limited

STERLING HOLDINGS LP

No

1 January 18 to 30 June 18

400

678

1078

Pepper (UK) Limited

NO GROUP

No

1 January 18 to 30 June 18

909

909

Personal Assurance Services Ltd

PERSONAL GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

505

505

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

1627

5

629

693

2954

Phoenix Life Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

2638

9

3795

1377

7819

Pinnacle Insurance Plc

BNP PARIBAS

No

1 January 18 to 30 June 18

1920

1920

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

1 January 18 to 30 June 18

655

304

597

10

1566

Qmetric Group Limited

R&H TRUST CO LTD

No

1 October 17 to 31 March 18

1261

1261

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

29 August 17 to 28 Feb 18

4315

68

4383

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

1 January 18 to 30 June 18

7228

7228

ReAssure Limited

SWISS RE AG

No

1 January 18 to 30 June 18

1379

2

983

551

2915

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

2 July 17 to 1 January 18

703

703

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

32967

32967

SGS Business Process Services (UK) Limited

SLATER & GORDON LTD

No

1 January 18 to 30 June 18

1421

1421

SSE Home Services Limited

SSE PLC

No

1 October 17 to 31 March 18

871

871

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

513

513

Saga Services Limited

SAGA PLC

No

1 August 17 to 31 January 18

3939

3939

Sainsbury's Bank Plc

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

6871

1

616

7488

Santander Cards UK Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

72

22900

22972

Santander ISA Managers Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

981

981

Santander UK Plc

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

145210

108

12371

34376

1271

193336

Scottish Equitable Plc

AEGON NV

No

1 January 18 to 30 June 18

2100

381

107

2588

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

1 January 18 to 30 June 18

0

120

0

217

331

668

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

3190

0

800

1086

5076

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

1 January 18 to 30 June 18

443

151

99

693

Sesame Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0

113

58

249

205

625

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

1 January 18 to 30 June 18

19948

19948

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

1 January 18 to 30 June 18

1930

1930

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

2068

19

406

1188

136

3817

Society of Lloyd's

SOCIETY OF LLOYD'S

No

1 January 18 to 30 June 18

10902

10902

Southern Pacific Mortgage Limited

NO GROUP

No

1 December 17 to 31 May 18

465

465

SquareTrade Limited

NO GROUP

No

1 January 18 to 30 June 18

3915

3915

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

0

7349

0

7349

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0

635

0

16

185

836

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0

284

37

92

257

670

Standard Life Assurance Limited

STANDARD LIFE ABERDEEN PLC

No

1 January 18 to 30 June 18

2321

16

111

331

2779

State Bank of India

NO GROUP

No

1 October 17 to 31 March 18

639

4

643

Sterling ISA Managers Limited

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

363

269

632

Stonebridge International Insurance Ltd

AEGON NV

No

1 January 18 to 30 June 18

1025

1025

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

No

1 January 18 to 30 June 18

414

424

300

1138

Sunlife Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

2

612

1

615

Supercover Insurance Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

873

873

Swinton Group Ltd

SWINTON GROUP LTD

No

1 January 18 to 30 June 18

9556

3

9559

TSB Bank plc

TSB BANKING GROUP

No

1 January 18 to 30 June 18

60180

2736

74

62990

Telefonica Insurance S.A.

TELEFONICA SA

No

1 January 18 to 30 June 18

13790

13790

Tesco Personal Finance PLC

TESCO PLC

No

29 August 17 to 28 Feb 18

13873

183

34718

48774

Tesco Underwriting Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

1060

1060

Benenden Healthcare Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

804

804

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

1 November 17 to 30 April 18

1233

1233

Co-operative Bank Plc, The

NO GROUP

No

1 January 18 to 30 June 18

14402

3

1959

10605

79

27048

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0

0

929

0

0

929

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

1 October 17 to 31 March 18

1005

1005

National Farmers' Union Mutual Insurance Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

64

4649

77

4790

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

1 January 18 to 30 June 18

8250

38

893

3561

12742

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

47993

11

2261

69369

210

119844

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

1 January 18 to 30 June 18

3777

2692

980

7449

Share Centre Limited, The

SHARE PLC

No

1 January 18 to 30 June 18

48

862

910

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

1 January 18 to 30 June 18

988

988

Towergate Underwriting Group Limited

MADISON DEARBORN PARTNERS LLC

No

1 January 18 to 30 June 18

1198

1198

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

1 October 17 to 31 March 18

1520

1520

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

60299

60299

UK General Insurance Limited

NO GROUP

No

1 October 17 to 31 March 18

2453

2453

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

3921

310

2267

6

6504

Ultimate Insurance Solutions Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

561

561

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

1 October 17 to 31 March 18

2549

2549

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

1 January 18 to 30 June 18

21035

21035

Virgin Money Unit Trust Managers Ltd

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

0

Virgin Money plc

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

6901

959

1

7861

Vitality Corporate Services Limited

DISCOVERY LTD

Yes

1 January 18 to 30 June 18

5251

5251

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

No

1 January 18 to 30 June 18

2005

2005

Welcome Financial Services Limited

NO GROUP

No

1 January 18 to 30 June 18

245

86

4951

5282

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

1 October 17 to 31 March 18

257

128

949

6

1340

Xbridge Limited

NO GROUP

No

1 January 18 to 30 June 18

762

762

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

4699

0

1946

8842

106

15593

Zenith Insurance Management UK Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

1127

1127

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

1753

7

2020

859

4639

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

2021

2021

esure Insurance Limited

ESURE GROUP PLC

Yes

1 January 18 to 30 June 18

9585

9585

Ald Automotive Limited

No

1 January 18 to 30 June 18

37

37

Alphabet (GB) Ltd

BMW AG

No

1 January 18 to 30 June 18

1

1

Creation Consumer Finance Ltd

BNP PARIBAS

No

1 January 18 to 30 June 18

248

248

FCE Bank Plc

FORD MOTOR CO

No

1 January 18 to 30 June 18

47

658

705

LeasePlan UK Limited

NO GROUP

No

1 January 18 to 30 June 18

1

1

RCI Financial Services Limited

RENAULT

No

1 January 18 to 30 June 18

91

91

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

No

1 January 18 to 30 June 18

194

155

24

373

Temple Finance Limited

NO GROUP

No

1 October 17 to 31 March 18

114

114

Complaints data - Closed within 3 days

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

No

1 January 18 to 30 June 18

37.9%

13.5%

0.0%

0.0%

11.9%

AIG Europe Limited

Yes

1 December 17 to 31 May 18

30.1%

30.1%

AWP Assistance UK Ltd

ALLIANZ SE

No

1 January 18 to 30 June 18

39.8%

39.8%

AXA Insurance UK Plc

AXA SA

No

1 January 18 to 30 June 18

33.8%

33.8%

AXA PPP Healthcare Limited

AXA SA

No

1 January 18 to 30 June 18

76.2%

76.2%

Abbey Life Assurance Company Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

47.5%

29.7%

35.3%

40.8%

Accord Mortgages Limited

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

82.6%

0.0%

58.1%

92.4%

0.0%

65.5%

Acenden Limited

NO GROUP

No

1 October 17 to 31 March 18

49.4%

49.4%

Acm Ulr Limited

BGL GROUP

No

1 January 18 to 30 June 18

2.4%

2.4%

Acromas Insurance Company Limited

NO GROUP

No

1 August 17 to 31 January 18

38.3%

38.3%

Adrian Flux Insurance Services Group

NO GROUP

No

1 September 17 to 28 Feb 18

92.1%

92.1%

Ageas Insurance Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

55.4%

55.4%

Ageas Retail Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

77.4%

77.4%

Aioi Nissay Dowa Insurance Company of Europe Limited

NO GROUP

No

1 January 18 to 30 June 18

41.5%

41.5%

Al Rayan Bank PLC

NO GROUP

No

1 January 18 to 30 June 18

32.5%

15.4%

27.6%

Aldermore Bank Plc

RMB HOLDINGS LIMITED

No

1 January 18 to 30 June 18

76.5%

25.7%

58.9%

Alliance Trust Savings Limited

ALLIANCE TRUST PLC

No

1 January 18 to 30 June 18

19.1%

15.7%

16.4%

Allianz Insurance Plc

ALLIANZ SE

No

1 January 18 to 30 June 18

36.9%

36.9%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

1 January 18 to 30 June 18

52.0%

0.1%

22.2%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

1 January 18 to 30 June 18

33.7%

33.7%

Animal Friends Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

7.3%

7.3%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

1 January 18 to 30 June 18

72.0%

72.0%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Yes

1 January 18 to 30 June 18

74.5%

74.5%

Assurant General Insurance Limited

NO GROUP

No

1 January 18 to 30 June 18

75.8%

75.8%

Asurion Europe Limited

ASURION LLC

No

1 January 18 to 30 June 18

41.3%

41.3%

Automobile Association Insurance Services Limited

AA PLC

No

1 August 17 to 31 January 18

45.1%

45.1%

Autonet Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

45.2%

45.2%

Aviva Insurance Limited

AVIVA PLC

No

1 January 18 to 30 June 18

29.1%

29.1%

Aviva Life Services UK Limited

AVIVA PLC

Yes

1 January 18 to 30 June 18

25.5%

24.8%

38.4%

30.6%

29.7%

Aviva UK Digital Limited

AVIVA PLC

No

1 January 18 to 30 June 18

68.7%

68.7%

B & C E Financial Services Limited

NO GROUP

No

1 October 17 to 31 March 18

53.0%

53.0%

BISL Limited

BGL GROUP

No

1 January 18 to 30 June 18

44.3%

44.3%

BMW Financial Services(GB) Limited

BMW AG

No

1 January 18 to 30 June 18

77.2%

77.2%

BUPA Insurance Services Limited

BUPA

Yes

1 January 18 to 30 June 18

68.0%

68.0%

Bank of Ireland (UK) Plc

BANK OF IRELAND

Yes

1 January 18 to 30 June 18

44.9%

24.0%

31.6%

0.0%

40.6%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

73.4%

52.2%

69.0%

1.5%

44.9%

27.5%

Barclays Bank Plc

BARCLAYS PLC

Yes

1 January 18 to 30 June 18

78.6%

32.9%

42.1%

63.3%

47.3%

69.7%

Barclays Bank UK PLC

BARCLAYS PLC

No

1 January 18 to 30 June 18

67.6%

17.1%

43.7%

10.6%

26.6%

41.9%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

31.9%

1.5%

2.3%

Blemain Finance Limited

BLEMAIN FINANCE LIMITED

No

1 January 18 to 30 June 18

18.7%

1.1%

13.5%

Bradford & Bingley Plc

UKAR GROUP

Yes

1 October 17 to 31 March 18

0.0%

22.2%

19.3%

29.7%

24.5%

27.1%

Brightside Insurance Services Limited

BRIGHTSIDE GROUP LIMITED

No

1 January 18 to 30 June 18

41.9%

41.9%

British Gas Services Limited

CENTRICA PLC

Yes

1 January 18 to 30 June 18

58.2%

58.2%

CFC Underwriting Ltd

CFC GROUP LIMITED

No

1 October 17 to 31 March 18

0.0%

0.0%

39.9%

39.9%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

1 January 18 to 30 June 18

70.8%

70.8%

Call Assist Ltd

CALL ASSIST HOLDINGS LIMITED

No

1 November 17 to 30 April 18

34.9%

34.9%

Canada Life Limited

NO GROUP

No

1 January 18 to 30 June 18

59.3%

47.0%

50.0%

54.3%

Canada Square Operations Limited

CITIGROUP INC

No

1 January 18 to 30 June 18

19.1%

0.0%

6.3%

6.3%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORP

No

1 January 18 to 30 June 18

35.9%

37.6%

37.5%

Car Care Plan Ltd

NO GROUP

No

1 January 18 to 30 June 18

91.1%

91.1%

Card Protection Plan Ltd

CPP GROUP

Yes

1 January 18 to 30 June 18

57.6%

57.6%

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

No

1 January 18 to 30 June 18

61.9%

61.9%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

1 January 18 to 30 June 18

22.6%

47.5%

44.0%

Cheltenham & Gloucester Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.6%

0.6%

Chubb European Group SE

NO GROUP

Yes

1 January 18 to 30 June 18

58.7%

58.7%

Cigna Insurance Services (Europe) Limited

CIGNA CORP

No

1 January 18 to 30 June 18

49.4%

49.4%

Citibank Europe plc

CITIGROUP INC

No

1 January 18 to 30 June 18

22.4%

0.0%

12.0%

20.6%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

33.3%

37.9%

37.5%

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

0.0%

30.9%

30.9%

Clydesdale Bank Plc

CYBG PLC

Yes

1 October 17 to 31 March 18

48.1%

28.6%

31.6%

0.1%

37.4%

15.4%

Cofunds Limited

AEGON NV

No

1 January 18 to 30 June 18

11.3%

10.7%

10.7%

Collinson Insurance Services Limited

NO GROUP

No

1 November 17 to 30 April 18

15.5%

15.5%

Compare The Market Limited

BGL GROUP

No

1 January 18 to 30 June 18

20.0%

8.7%

8.8%

Connells Limited

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

2.0%

0.7%

1.5%

Countrywide Assured Plc

CHESNARA PLC

No

1 January 18 to 30 June 18

33.6%

21.5%

32.7%

28.9%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

40.0%

0.0%

8.1%

20.0%

9.1%

37.4%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

1 January 18 to 30 June 18

50.3%

50.3%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

1 January 18 to 30 June 18

76.8%

40.2%

27.9%

25.0%

53.3%

Creation Financial Services Limited

BNP PARIBAS

No

1 January 18 to 30 June 18

41.1%

67.1%

51.0%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

1 January 18 to 30 June 18

22.7%

22.7%

Devitt Insurance Services Ltd

WHTC LTD

No

1 January 18 to 30 June 18

84.3%

84.3%

Domestic & General Insurance Plc

NO GROUP

No

1 October 17 to 31 March 18

38.1%

38.1%

EUI Limited

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

56.4%

56.4%

Elderbridge Limited

TARGET GROUP LIMITED

No

1 October 17 to 31 March 18

34.6%

34.6%

Eldon Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

49.5%

49.5%

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

2 July 17 to 1 January 18

68.6%

68.6%

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

61.4%

61.4%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

1 January 18 to 30 June 18

16.4%

48.3%

47.7%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

1 January 18 to 30 June 18

64.2%

64.2%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

85.0%

85.0%

Express Gifts Ltd

NO GROUP

No

1 October 17 to 31 March 18

11.4%

11.4%

F & C Management Limited

BANK OF MONTREAL

No

1 November 17 to 30 April 18

32.3%

32.3%

FIL Life Insurance Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

8.0%

8.0%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

18.8%

33.8%

40.7%

37.3%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

43.3%

35.4%

41.6%

Financial Administration Services Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

6.5%

13.9%

12.7%

Financial Assurance Company Limited

AXA GROUP

No

1 January 18 to 30 June 18

1.5%

1.5%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

1 January 18 to 30 June 18

67.6%

67.6%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

1 January 18 to 30 June 18

67.3%

67.3%

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

0.3%

0.3%

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

0.5%

0.5%

Gresham Insurance Company Limited

AVIVA PLC

No

1 January 18 to 30 June 18

76.0%

76.0%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

0.0%

67.3%

67.3%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

75.2%

19.7%

56.5%

4.0%

32.0%

52.2%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

21.2%

43.0%

42.1%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

61.4%

69.4%

69.1%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

1 January 18 to 30 June 18

33.3%

35.1%

38.0%

37.5%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

62.6%

62.6%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

23.4%

23.4%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

1 January 18 to 30 June 18

25.9%

25.9%

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

No

1 October 17 to 31 March 18

72.0%

72.0%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

47.7%

47.7%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

4 September 17 to 3 March 18

0.1%

0.1%

Homeserve Membership Limited

HOMESERVE PLC

No

1 October 17 to 31 March 18

39.8%

39.8%

IGO4 Limited

NO GROUP

No

1 January 18 to 30 June 18

15.3%

15.3%

Ikano Bank AB (publ)

NO GROUP

No

1 January 18 to 30 June 18

78.7%

0.0%

68.1%

Inspop.com Ltd

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

38.2%

38.2%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

72.8%

72.8%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

1 January 18 to 30 June 18

11.2%

11.2%

Invesco Fund Managers Limited

INVESCO LTD

No

1 January 18 to 30 June 18

42.0%

42.0%

Investec Bank PLC

INVESTEC PLC

No

1 October 17 to 31 March 18

72.1%

0.0%

0.0%

0.0%

45.3%

67.0%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE)

No

1 January 18 to 30 June 18

49.1%

45.3%

46.9%

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

No

29 August 17 to 28 Feb 18

22.1%

22.1%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

1 January 18 to 30 June 18

20.6%

20.6%

Kensington Mortgage Company Limited

NO GROUP

No

1 October 17 to 31 March 18

37.3%

37.3%

Landmark Mortgages Limited

NO GROUP

No

1 January 18 to 30 June 18

14.0%

0.0%

14.0%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

1 January 18 to 30 June 18

62.8%

61.8%

24.6%

11.1%

55.9%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

60.5%

60.5%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

1.1%

7.3%

4.3%

Legal Insurance Management Ltd

LEGAL INSURANCE MANAGEMENT LIMITED

No

1 August 17 to 31 January 18

40.9%

40.9%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

22.0%

64.3%

39.6%

54.4%

Liberty Sipp Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0%

0.0%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

1 January 18 to 30 June 18

23.7%

23.7%

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0%

24.0%

7.1%

19.7%

9.6%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

29.5%

29.5%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

54.5%

0.0%

54.5%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

58.0%

27.0%

66.6%

2.6%

49.9%

22.6%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

7.6%

7.6%

London General Insurance Company Limited

THE WARRANTY GROUP

Yes

1 January 18 to 30 June 18

49.4%

49.4%

London and Country Mortgages Ltd

NO GROUP

No

1 January 18 to 30 June 18

28.2%

61.2%

33.7%

M & G Securities Limited

PRUDENTIAL PLC

No

1 January 18 to 30 June 18

39.2%

39.2%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

67.3%

0.0%

0.7%

10.3%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

1 December 17 to 31 May 18

86.2%

86.2%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

1 January 18 to 30 June 18

17.8%

17.8%

Markerstudy Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

23.2%

23.2%

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

No

1 January 18 to 30 June 18

64.2%

10.0%

1.7%

23.9%

Metro Bank PLC

METRO BANK PLC

No

1 January 18 to 30 June 18

70.1%

44.6%

69.5%

Motorfile Ltd

EXPERIAN PLC

No

1 October 17 to 31 March 18

47.4%

47.4%

NCI Vehicle Rescue Plc

NCI VEHICLE RESCUE PLC

No

1 October 17 to 31 March 18

35.3%

35.3%

NRAM Limited

UKAR GROUP

No

1 October 17 to 31 March 18

18.8%

18.1%

11.1%

18.2%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

1 October 17 to 31 March 18

22.9%

22.9%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

50.6%

0.0%

35.5%

1.1%

6.5%

30.0%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

5 October 17 to 4 April 18

56.6%

16.7%

36.5%

1.0%

4.5%

30.2%

Northern Bank Limited

DANSKE BANK A/S

No

1 January 18 to 30 June 18

59.3%

0.0%

20.0%

23.2%

0.0%

43.2%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

1 January 18 to 30 June 18

47.7%

33.3%

27.2%

33.8%

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

57.7%

57.4%

57.7%

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

38.4%

31.0%

45.1%

35.9%

One Call Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0%

0.0%

69.5%

69.5%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

1 January 18 to 30 June 18

70.0%

53.8%

56.1%

64.5%

PA (GI) Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

0.1%

0.1%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

1 January 18 to 30 June 18

87.9%

87.9%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

No

1 October 17 to 31 March 18

50.3%

45.1%

12.4%

26.9%

Paratus AMC Limited

STERLING HOLDINGS LP

No

1 January 18 to 30 June 18

8.5%

85.0%

56.6%

Pepper (UK) Limited

NO GROUP

No

1 January 18 to 30 June 18

31.7%

31.7%

Personal Assurance Services Ltd

PERSONAL GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

83.8%

83.8%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

46.8%

0.0%

41.5%

18.6%

39.0%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

52.3%

0.0%

51.1%

25.9%

47.0%

Pinnacle Insurance Plc

BNP PARIBAS

No

1 January 18 to 30 June 18

23.2%

23.2%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

1 January 18 to 30 June 18

63.7%

48.4%

35.3%

20.0%

49.6%

Qmetric Group Limited

R&H TRUST CO LTD

No

1 October 17 to 31 March 18

67.7%

67.7%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

29 August 17 to 28 Feb 18

74.0%

38.2%

73.5%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

1 January 18 to 30 June 18

33.6%

33.6%

ReAssure Limited

SWISS RE AG

No

1 January 18 to 30 June 18

27.2%

0.0%

13.1%

16.3%

20.4%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

2 July 17 to 1 January 18

10.8%

10.8%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

52.5%

52.5%

SGS Business Process Services (UK) Limited

SLATER & GORDON LTD

No

1 January 18 to 30 June 18

86.8%

86.8%

SSE Home Services Limited

SSE PLC

No

1 October 17 to 31 March 18

45.6%

45.6%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

65.5%

65.5%

Saga Services Limited

SAGA PLC

No

1 August 17 to 31 January 18

53.8%

53.8%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

68.6%

100.0%

20.3%

64.6%

Santander Cards UK Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

6.9%

1.8%

1.8%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

63.6%

63.6%

Santander UK Plc

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

73.4%

36.1%

45.4%

0.6%

2.4%

58.2%

Scottish Equitable Plc

AEGON NV

No

1 January 18 to 30 June 18

25.7%

25.2%

21.5%

25.5%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

1 January 18 to 30 June 18

0.0%

12.5%

0.0%

13.8%

14.5%

13.9%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

60.3%

0.0%

62.4%

67.7%

62.2%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

1 January 18 to 30 June 18

41.3%

71.5%

11.1%

43.6%

Sesame Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0%

0.9%

1.7%

5.6%

2.4%

3.4%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

1 January 18 to 30 June 18

5.5%

5.5%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

1 January 18 to 30 June 18

26.7%

26.7%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

49.3%

0.0%

33.5%

1.0%

18.4%

31.2%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

1 January 18 to 30 June 18

30.3%

30.3%

Southern Pacific Mortgage Limited

NO GROUP

No

1 December 17 to 31 May 18

27.1%

27.1%

SquareTrade Limited

NO GROUP

No

1 January 18 to 30 June 18

84.8%

84.8%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

9.0%

0.0%

9.0%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0%

10.9%

0.0%

0.0%

8.1%

10.0%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0%

0.7%

0.0%

0.0%

0.4%

0.4%

Standard Life Assurance Limited

STANDARD LIFE ABERDEEN PLC

No

1 January 18 to 30 June 18

47.9%

18.8%

54.1%

35.0%

46.5%

State Bank of India

NO GROUP

No

1 October 17 to 31 March 18

62.1%

0.0%

61.7%

Sterling ISA Managers Limited

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

28.9%

40.1%

33.7%

Stonebridge International Insurance Ltd

AEGON NV

No

1 January 18 to 30 June 18

63.5%

63.5%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

No

1 January 18 to 30 June 18

22.5%

17.5%

33.3%

23.5%

Sunlife Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

50.0%

56.4%

0.0%

56.3%

Supercover Insurance Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

90.3%

90.3%

Swinton Group Ltd

SWINTON GROUP LTD

No

1 January 18 to 30 June 18

49.1%

0.0%

49.1%

TSB Bank plc

TSB BANKING GROUP

No

1 January 18 to 30 June 18

77.8%

67.1%

85.1%

77.3%

Telefonica Insurance S.A.

TELEFONICA SA

No

1 January 18 to 30 June 18

62.5%

62.5%

Tesco Personal Finance PLC

TESCO PLC

No

29 August 17 to 28 Feb 18

56.1%

24.6%

44.4%

47.7%

Tesco Underwriting Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

57.2%

57.2%

Benenden Healthcare Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

62.9%

62.9%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

1 November 17 to 30 April 18

64.6%

64.6%

Co-operative Bank Plc, The

NO GROUP

No

1 January 18 to 30 June 18

56.4%

0.0%

27.9%

0.5%

27.8%

32.3%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

62.6%

0.0%

0.0%

62.6%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

1 October 17 to 31 March 18

17.9%

17.9%

National Farmers' Union Mutual Insurance Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

12.5%

27.3%

20.8%

27.0%

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

1 January 18 to 30 June 18

48.0%

26.3%

37.0%

49.8%

47.7%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

46.5%

0.0%

27.8%

1.3%

3.8%

19.9%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

1 January 18 to 30 June 18

57.4%

68.8%

48.6%

60.4%

Share Centre Limited, The

SHARE PLC

No

1 January 18 to 30 June 18

54.2%

66.7%

66.0%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

1 January 18 to 30 June 18

9.2%

9.2%

Towergate Underwriting Group Limited

MADISON DEARBORN PARTNERS LLC

No

1 January 18 to 30 June 18

44.2%

44.2%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

1 October 17 to 31 March 18

71.5%

71.5%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

63.9%

63.9%

UK General Insurance Limited

NO GROUP

No

1 October 17 to 31 March 18

4.9%

4.9%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

52.2%

18.4%

3.2%

0.0%

33.5%

Ultimate Insurance Solutions Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

64.5%

64.5%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

1 October 17 to 31 March 18

19.3%

19.3%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

1 January 18 to 30 June 18

26.1%

26.1%

Virgin Money Unit Trust Managers Ltd

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

46.6%

Virgin Money plc

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

82.9%

63.2%

0.0%

80.5%

Vitality Corporate Services Limited

DISCOVERY LTD

Yes

1 January 18 to 30 June 18

39.6%

39.6%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

No

1 January 18 to 30 June 18

11.6%

11.6%

Welcome Financial Services Limited

NO GROUP

No

1 January 18 to 30 June 18

2.4%

4.7%

0.2%

0.4%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

1 October 17 to 31 March 18

70.4%

52.3%

3.1%

0.0%

20.7%

Xbridge Limited

NO GROUP

No

1 January 18 to 30 June 18

29.3%

29.3%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

81.8%

0.0%

57.6%

36.4%

20.8%

52.6%

Zenith Insurance Management UK Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

17.8%

17.8%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

21.2%

0.0%

25.0%

27.8%

24.0%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

45.1%

45.1%

esure Insurance Limited

ESURE GROUP PLC

Yes

1 January 18 to 30 June 18

31.9%

31.9%

Ald Automotive Limited

No

1 January 18 to 30 June 18

70.3%

70.3%

Alphabet (GB) Ltd

BMW AG

No

1 January 18 to 30 June 18

100.0%

100.0%

Creation Consumer Finance Ltd

BNP PARIBAS

No

1 January 18 to 30 June 18

62.1%

62.1%

FCE Bank Plc

FORD MOTOR CO

No

1 January 18 to 30 June 18

19.1%

9.1%

9.8%

LeasePlan UK Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0%

0.0%

RCI Financial Services Limited

RENAULT

No

1 January 18 to 30 June 18

0.0%

0.0%

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

No

1 January 18 to 30 June 18

43.8%

4.5%

25.0%

26.3%

Temple Finance Limited

NO GROUP

No

1 October 17 to 31 March 18

35.1%

35.1%

Complaints data - Closed after 3 days but within 8 weeks

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

No

1 January 18 to 30 June 18

61.5%

83.8%

100.0%

100.0%

87.8%

AIG Europe Limited

Yes

1 December 17 to 31 May 18

69.5%

69.5%

AWP Assistance UK Ltd

ALLIANZ SE

No

1 January 18 to 30 June 18

35.4%

35.4%

AXA Insurance UK Plc

AXA SA

No

1 January 18 to 30 June 18

48.9%

48.9%

AXA PPP Healthcare Limited

AXA SA

No

1 January 18 to 30 June 18

20.0%

20.0%

Abbey Life Assurance Company Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

47.8%

61.2%

55.1%

52.5%

Accord Mortgages Limited

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

17.4%

0.0%

40.6%

6.7%

0.0%

33.3%

Acenden Limited

NO GROUP

No

1 October 17 to 31 March 18

49.3%

49.3%

Acm Ulr Limited

BGL GROUP

No

1 January 18 to 30 June 18

90.6%

90.6%

Acromas Insurance Company Limited

NO GROUP

No

1 August 17 to 31 January 18

61.2%

61.2%

Adrian Flux Insurance Services Group

NO GROUP

No

1 September 17 to 28 Feb 18

7.7%

7.7%

Ageas Insurance Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

42.1%

42.1%

Ageas Retail Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

22.5%

22.5%

Aioi Nissay Dowa Insurance Company of Europe Limited

NO GROUP

No

1 January 18 to 30 June 18

58.2%

58.2%

Al Rayan Bank PLC

NO GROUP

No

1 January 18 to 30 June 18

61.1%

74.7%

65.0%

Aldermore Bank Plc

RMB HOLDINGS LIMITED

No

1 January 18 to 30 June 18

21.2%

60.2%

34.7%

Alliance Trust Savings Limited

ALLIANCE TRUST PLC

No

1 January 18 to 30 June 18

72.6%

77.7%

76.6%

Allianz Insurance Plc

ALLIANZ SE

No

1 January 18 to 30 June 18

57.5%

57.5%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

1 January 18 to 30 June 18

47.8%

33.2%

39.4%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

1 January 18 to 30 June 18

64.4%

64.4%

Animal Friends Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

92.7%

92.7%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

1 January 18 to 30 June 18

26.8%

26.8%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Yes

1 January 18 to 30 June 18

21.1%

21.1%

Assurant General Insurance Limited

NO GROUP

No

1 January 18 to 30 June 18

23.4%

23.4%

Asurion Europe Limited

ASURION LLC

No

1 January 18 to 30 June 18

58.6%

58.6%

Automobile Association Insurance Services Limited

AA PLC

No

1 August 17 to 31 January 18

54.8%

54.8%

Autonet Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

54.5%

54.5%

Aviva Insurance Limited

AVIVA PLC

No

1 January 18 to 30 June 18

53.9%

53.9%

Aviva Life Services UK Limited

AVIVA PLC

Yes

1 January 18 to 30 June 18

65.2%

64.0%

59.9%

61.5%

63.1%

Aviva UK Digital Limited

AVIVA PLC

No

1 January 18 to 30 June 18

30.7%

30.7%

B & C E Financial Services Limited

NO GROUP

No

1 October 17 to 31 March 18

47.0%

47.0%

BISL Limited

BGL GROUP

No

1 January 18 to 30 June 18

52.8%

52.8%

BMW Financial Services(GB) Limited

BMW AG

No

1 January 18 to 30 June 18

16.0%

16.0%

BUPA Insurance Services Limited

BUPA

Yes

1 January 18 to 30 June 18

24.5%

24.5%

Bank of Ireland (UK) Plc

BANK OF IRELAND

Yes

1 January 18 to 30 June 18

54.2%

75.1%

63.9%

41.4%

57.6%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

25.2%

39.1%

23.5%

84.2%

48.5%

62.5%

Barclays Bank Plc

BARCLAYS PLC

Yes

1 January 18 to 30 June 18

11.8%

44.3%

26.3%

29.1%

43.3%

20.8%

Barclays Bank UK PLC

BARCLAYS PLC

No

1 January 18 to 30 June 18

26.7%

42.7%

52.9%

78.0%

34.5%

49.7%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

66.7%

94.0%

93.3%

Blemain Finance Limited

BLEMAIN FINANCE LIMITED

No

1 January 18 to 30 June 18

62.4%

31.2%

53.2%

Bradford & Bingley Plc

UKAR GROUP

Yes

1 October 17 to 31 March 18

0.0%

22.2%

79.5%

66.9%

50.0%

69.4%

Brightside Insurance Services Limited

BRIGHTSIDE GROUP LIMITED

No

1 January 18 to 30 June 18

56.6%

56.6%

British Gas Services Limited

CENTRICA PLC

Yes

1 January 18 to 30 June 18

20.3%

20.3%

CFC Underwriting Ltd

CFC GROUP LIMITED

No

1 October 17 to 31 March 18

0.0%

0.0%

60.1%

60.1%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

1 January 18 to 30 June 18

27.6%

27.6%

Call Assist Ltd

CALL ASSIST HOLDINGS LIMITED

No

1 November 17 to 30 April 18

64.3%

64.3%

Canada Life Limited

NO GROUP

No

1 January 18 to 30 June 18

39.6%

47.5%

45.1%

42.8%

Canada Square Operations Limited

CITIGROUP INC

No

1 January 18 to 30 June 18

79.8%

87.5%

86.5%

86.5%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORP

No

1 January 18 to 30 June 18

63.3%

62.3%

62.4%

Car Care Plan Ltd

NO GROUP

No

1 January 18 to 30 June 18

8.9%

8.9%

Card Protection Plan Ltd

CPP GROUP

Yes

1 January 18 to 30 June 18

42.4%

42.4%

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

No

1 January 18 to 30 June 18

37.8%

37.8%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

1 January 18 to 30 June 18

77.4%

52.2%

55.7%

Cheltenham & Gloucester Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

62.4%

62.4%

Chubb European Group SE

NO GROUP

Yes

1 January 18 to 30 June 18

41.1%

41.1%

Cigna Insurance Services (Europe) Limited

CIGNA CORP

No

1 January 18 to 30 June 18

50.2%

50.2%

Citibank Europe plc

CITIGROUP INC

No

1 January 18 to 30 June 18

77.6%

97.1%

84.0%

79.0%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

59.3%

54.2%

54.6%

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

100.0%

60.8%

60.8%

Clydesdale Bank Plc

CYBG PLC

Yes

1 October 17 to 31 March 18

49.5%

71.4%

61.3%

98.9%

57.8%

83.1%

Cofunds Limited

AEGON NV

No

1 January 18 to 30 June 18

88.7%

89.3%

89.3%

Collinson Insurance Services Limited

NO GROUP

No

1 November 17 to 30 April 18

30.4%

30.4%

Compare The Market Limited

BGL GROUP

No

1 January 18 to 30 June 18

80.0%

85.2%

85.2%

Connells Limited

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

95.4%

99.3%

96.8%

Countrywide Assured Plc

CHESNARA PLC

No

1 January 18 to 30 June 18

57.8%

74.7%

66.9%

67.1%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

59.5%

60.0%

74.2%

70.0%

71.2%

60.5%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

1 January 18 to 30 June 18

49.3%

49.3%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

1 January 18 to 30 June 18

23.2%

59.7%

71.8%

75.0%

46.6%

Creation Financial Services Limited

BNP PARIBAS

No

1 January 18 to 30 June 18

24.8%

8.7%

18.7%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

1 January 18 to 30 June 18

69.7%

69.7%

Devitt Insurance Services Ltd

WHTC LTD

No

1 January 18 to 30 June 18

15.7%

15.7%

Domestic & General Insurance Plc

NO GROUP

No

1 October 17 to 31 March 18

61.8%

61.8%

EUI Limited

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

38.8%

38.8%

Elderbridge Limited

TARGET GROUP LIMITED

No

1 October 17 to 31 March 18

65.0%

65.0%

Eldon Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

46.8%

46.8%

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

2 July 17 to 1 January 18

31.2%

31.2%

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

37.2%

37.2%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

1 January 18 to 30 June 18

76.4%

50.4%

50.9%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

1 January 18 to 30 June 18

35.5%

35.5%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

14.9%

14.9%

Express Gifts Ltd

NO GROUP

No

1 October 17 to 31 March 18

73.0%

73.0%

F & C Management Limited

BANK OF MONTREAL

No

1 November 17 to 30 April 18

67.7%

67.7%

FIL Life Insurance Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

74.1%

74.1%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

81.3%

66.3%

59.0%

62.5%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

56.6%

64.6%

58.3%

Financial Administration Services Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

73.0%

60.0%

62.1%

Financial Assurance Company Limited

AXA GROUP

No

1 January 18 to 30 June 18

91.9%

91.9%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

1 January 18 to 30 June 18

32.3%

32.3%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

1 January 18 to 30 June 18

32.7%

32.7%

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

93.7%

93.7%

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

94.6%

94.6%

Gresham Insurance Company Limited

AVIVA PLC

No

1 January 18 to 30 June 18

21.8%

21.8%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

0.0%

31.5%

31.5%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

22.9%

48.5%

38.1%

93.0%

60.5%

45.5%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

66.7%

47.9%

48.6%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

38.6%

29.9%

30.2%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

1 January 18 to 30 June 18

56.4%

56.1%

58.0%

57.8%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

36.8%

36.8%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

62.8%

62.8%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

1 January 18 to 30 June 18

72.9%

72.9%

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

No

1 October 17 to 31 March 18

27.3%

27.3%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

51.4%

51.4%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

4 September 17 to 3 March 18

83.3%

83.3%

Homeserve Membership Limited

HOMESERVE PLC

No

1 October 17 to 31 March 18

58.6%

58.6%

IGO4 Limited

NO GROUP

No

1 January 18 to 30 June 18

82.8%

82.8%

Ikano Bank AB (publ)

NO GROUP

No

1 January 18 to 30 June 18

21.2%

100.0%

31.8%

Inspop.com Ltd

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

58.7%

58.7%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

26.8%

26.8%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

1 January 18 to 30 June 18

76.9%

76.9%

Invesco Fund Managers Limited

INVESCO LTD

No

1 January 18 to 30 June 18

54.7%

54.7%

Investec Bank PLC

INVESTEC PLC

No

1 October 17 to 31 March 18

27.9%

0.0%

100.0%

0.0%

54.7%

33.0%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE)

No

1 January 18 to 30 June 18

48.5%

53.8%

51.6%

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

No

29 August 17 to 28 Feb 18

61.4%

61.4%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

1 January 18 to 30 June 18

79.4%

79.4%

Kensington Mortgage Company Limited

NO GROUP

No

1 October 17 to 31 March 18

61.2%

61.2%

Landmark Mortgages Limited

NO GROUP

No

1 January 18 to 30 June 18

85.0%

0.0%

85.0%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

1 January 18 to 30 June 18

37.0%

37.9%

74.9%

55.6%

43.7%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

38.5%

38.5%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

98.5%

92.3%

95.3%

Legal Insurance Management Ltd

LEGAL INSURANCE MANAGEMENT LIMITED

No

1 August 17 to 31 January 18

57.4%

57.4%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

77.4%

35.3%

60.4%

45.2%

Liberty Sipp Limited

NO GROUP

No

1 October 17 to 31 March 18

100.0%

100.0%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

1 January 18 to 30 June 18

73.2%

73.2%

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

100.0%

53.5%

79.3%

59.9%

75.5%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

63.2%

63.2%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

33.7%

0.0%

33.7%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

39.2%

68.8%

26.7%

78.2%

46.5%

64.0%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

100.0%

91.3%

91.3%

London General Insurance Company Limited

THE WARRANTY GROUP

Yes

1 January 18 to 30 June 18

50.1%

50.1%

London and Country Mortgages Ltd

NO GROUP

No

1 January 18 to 30 June 18

71.8%

38.8%

66.3%

M & G Securities Limited

PRUDENTIAL PLC

No

1 January 18 to 30 June 18

59.4%

59.4%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

32.3%

0.0%

95.3%

86.2%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

1 December 17 to 31 May 18

13.4%

13.4%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

1 January 18 to 30 June 18

78.7%

78.7%

Markerstudy Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

73.6%

73.6%

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

No

1 January 18 to 30 June 18

33.5%

80.0%

97.9%

75.1%

Metro Bank PLC

METRO BANK PLC

No

1 January 18 to 30 June 18

29.9%

55.4%

30.5%

Motorfile Ltd

EXPERIAN PLC

No

1 October 17 to 31 March 18

52.6%

52.6%

NCI Vehicle Rescue Plc

NCI VEHICLE RESCUE PLC

No

1 October 17 to 31 March 18

60.8%

60.8%

NRAM Limited

UKAR GROUP

No

1 October 17 to 31 March 18

79.9%

79.8%

68.3%

79.8%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

1 October 17 to 31 March 18

76.1%

76.1%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

41.5%

37.9%

54.2%

81.3%

48.0%

58.0%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

5 October 17 to 4 April 18

42.7%

83.3%

61.9%

92.4%

86.8%

66.3%

Northern Bank Limited

DANSKE BANK A/S

No

1 January 18 to 30 June 18

40.7%

100.0%

80.0%

76.8%

100.0%

56.8%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

1 January 18 to 30 June 18

52.3%

66.7%

65.3%

61.6%

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

41.4%

39.3%

41.2%

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

59.5%

67.5%

53.4%

62.4%

One Call Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0%

0.0%

30.5%

30.5%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

1 January 18 to 30 June 18

30.0%

45.9%

43.1%

35.4%

PA (GI) Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

75.6%

75.6%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

1 January 18 to 30 June 18

8.9%

8.9%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

No

1 October 17 to 31 March 18

49.7%

49.6%

75.5%

64.3%

Paratus AMC Limited

STERLING HOLDINGS LP

No

1 January 18 to 30 June 18

91.5%

15.0%

43.4%

Pepper (UK) Limited

NO GROUP

No

1 January 18 to 30 June 18

68.1%

68.1%

Personal Assurance Services Ltd

PERSONAL GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

16.2%

16.2%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

30.6%

60.0%

35.0%

62.2%

39.0%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

36.0%

66.7%

42.1%

63.7%

43.8%

Pinnacle Insurance Plc

BNP PARIBAS

No

1 January 18 to 30 June 18

75.1%

75.1%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

1 January 18 to 30 June 18

36.0%

50.7%

63.3%

80.0%

49.6%

Qmetric Group Limited

R&H TRUST CO LTD

No

1 October 17 to 31 March 18

32.0%

32.0%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

29 August 17 to 28 Feb 18

15.8%

45.6%

16.2%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

1 January 18 to 30 June 18

63.0%

63.0%

ReAssure Limited

SWISS RE AG

No

1 January 18 to 30 June 18

70.5%

50.0%

84.6%

78.9%

76.8%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

2 July 17 to 1 January 18

58.5%

58.5%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

45.5%

45.5%

SGS Business Process Services (UK) Limited

SLATER & GORDON LTD

No

1 January 18 to 30 June 18

10.3%

10.3%

SSE Home Services Limited

SSE PLC

No

1 October 17 to 31 March 18

53.8%

53.8%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

33.5%

33.5%

Saga Services Limited

SAGA PLC

No

1 August 17 to 31 January 18

46.0%

46.0%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

30.5%

0.0%

47.1%

31.9%

Santander Cards UK Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

83.3%

87.5%

87.5%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

35.5%

35.5%

Santander UK Plc

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

26.4%

41.7%

52.9%

88.7%

88.3%

39.6%

Scottish Equitable Plc

AEGON NV

No

1 January 18 to 30 June 18

72.3%

71.7%

78.5%

72.4%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

1 January 18 to 30 June 18

0.0%

87.5%

0.0%

85.3%

85.5%

85.8%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

37.1%

0.0%

33.6%

30.5%

35.1%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

1 January 18 to 30 June 18

57.6%

27.8%

84.8%

55.0%

Sesame Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0%

53.1%

84.5%

87.6%

79.5%

78.4%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

1 January 18 to 30 June 18

53.1%

53.1%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

1 January 18 to 30 June 18

72.6%

72.6%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

49.9%

89.5%

61.8%

98.5%

80.1%

67.6%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

1 January 18 to 30 June 18

65.8%

65.8%

Southern Pacific Mortgage Limited

NO GROUP

No

1 December 17 to 31 May 18

70.3%

70.3%

SquareTrade Limited

NO GROUP

No

1 January 18 to 30 June 18

15.2%

15.2%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

53.3%

0.0%

53.3%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0%

85.0%

0.0%

93.8%

89.2%

86.1%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0%

79.9%

83.8%

83.7%

86.8%

83.3%

Standard Life Assurance Limited

STANDARD LIFE ABERDEEN PLC

No

1 January 18 to 30 June 18

49.6%

81.3%

44.1%

57.1%

50.4%

State Bank of India

NO GROUP

No

1 October 17 to 31 March 18

37.7%

0.0%

37.5%

Sterling ISA Managers Limited

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

67.5%

58.7%

63.8%

Stonebridge International Insurance Ltd

AEGON NV

No

1 January 18 to 30 June 18

35.7%

35.7%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

No

1 January 18 to 30 June 18

76.3%

80.4%

65.7%

75.0%

Sunlife Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

50.0%

43.6%

100.0%

43.7%

Supercover Insurance Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

9.5%

9.5%

Swinton Group Ltd

SWINTON GROUP LTD

No

1 January 18 to 30 June 18

44.3%

33.3%

44.3%

TSB Bank plc

TSB BANKING GROUP

No

1 January 18 to 30 June 18

19.6%

30.5%

13.5%

20.1%

Telefonica Insurance S.A.

TELEFONICA SA

No

1 January 18 to 30 June 18

37.5%

37.5%

Tesco Personal Finance PLC

TESCO PLC

No

29 August 17 to 28 Feb 18

43.7%

75.4%

55.5%

52.3%

Tesco Underwriting Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

40.8%

40.8%

Benenden Healthcare Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

37.1%

37.1%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

1 November 17 to 30 April 18

35.4%

35.4%

Co-operative Bank Plc, The

NO GROUP

No

1 January 18 to 30 June 18

43.2%

33.3%

72.0%

99.3%

54.4%

67.3%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

24.2%

0.0%

0.0%

24.2%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

1 October 17 to 31 March 18

80.1%

80.1%

National Farmers' Union Mutual Insurance Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

82.8%

58.7%

79.2%

59.4%

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

1 January 18 to 30 June 18

49.0%

73.7%

58.5%

49.2%

49.8%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

43.1%

72.7%

60.9%

71.4%

49.0%

59.8%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

1 January 18 to 30 June 18

38.4%

28.9%

49.0%

36.4%

Share Centre Limited, The

SHARE PLC

No

1 January 18 to 30 June 18

43.8%

32.5%

33.1%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

1 January 18 to 30 June 18

89.9%

89.9%

Towergate Underwriting Group Limited

MADISON DEARBORN PARTNERS LLC

No

1 January 18 to 30 June 18

38.6%

38.6%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

1 October 17 to 31 March 18

28.4%

28.4%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

33.9%

33.9%

UK General Insurance Limited

NO GROUP

No

1 October 17 to 31 March 18

91.2%

91.2%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

42.0%

73.9%

75.3%

50.0%

55.2%

Ultimate Insurance Solutions Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

35.5%

35.5%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

1 October 17 to 31 March 18

43.5%

43.5%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

1 January 18 to 30 June 18

73.9%

73.9%

Virgin Money Unit Trust Managers Ltd

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

50.9%

Virgin Money plc

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

16.8%

36.2%

100.0%

19.2%

Vitality Corporate Services Limited

DISCOVERY LTD

Yes

1 January 18 to 30 June 18

54.8%

54.8%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

No

1 January 18 to 30 June 18

77.0%

77.0%

Welcome Financial Services Limited

NO GROUP

No

1 January 18 to 30 June 18

95.9%

94.2%

99.7%

99.4%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

1 October 17 to 31 March 18

29.2%

47.7%

96.5%

100.0%

79.0%

Xbridge Limited

NO GROUP

No

1 January 18 to 30 June 18

70.1%

70.1%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

17.8%

0.0%

41.4%

59.2%

65.1%

44.5%

Zenith Insurance Management UK Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

78.1%

78.1%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

77.8%

85.7%

74.3%

71.6%

75.1%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

51.1%

51.1%

esure Insurance Limited

ESURE GROUP PLC

Yes

1 January 18 to 30 June 18

63.6%

63.6%

Ald Automotive Limited

No

1 January 18 to 30 June 18

27.0%

27.0%

Alphabet (GB) Ltd

BMW AG

No

1 January 18 to 30 June 18

0.0%

0.0%

Creation Consumer Finance Ltd

BNP PARIBAS

No

1 January 18 to 30 June 18

15.3%

15.3%

FCE Bank Plc

FORD MOTOR CO

No

1 January 18 to 30 June 18

80.9%

44.7%

47.1%

LeasePlan UK Limited

NO GROUP

No

1 January 18 to 30 June 18

100.0%

100.0%

RCI Financial Services Limited

RENAULT

No

1 January 18 to 30 June 18

85.7%

85.7%

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

No

1 January 18 to 30 June 18

50.0%

29.0%

41.7%

40.8%

Temple Finance Limited

NO GROUP

No

1 October 17 to 31 March 18

64.0%

64.0%

Complaints data - Upheld

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

No

1 January 18 to 30 June 18

43.9%

37.8%

44.9%

0.0%

44.5%

AIG Europe Limited

Yes

1 December 17 to 31 May 18

43.7%

43.7%

AWP Assistance UK Ltd

ALLIANZ SE

No

1 January 18 to 30 June 18

77.4%

77.4%

AXA Insurance UK Plc

AXA SA

No

1 January 18 to 30 June 18

65.8%

65.8%

AXA PPP Healthcare Limited

AXA SA

No

1 January 18 to 30 June 18

45.4%

45.4%

Abbey Life Assurance Company Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

47.5%

41.9%

42.6%

45.2%

Accord Mortgages Limited

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

87.0%

0.0%

71.8%

0.4%

0.0%

57.8%

Acenden Limited

NO GROUP

No

1 October 17 to 31 March 18

64.3%

64.3%

Acm Ulr Limited

BGL GROUP

No

1 January 18 to 30 June 18

30.1%

30.1%

Acromas Insurance Company Limited

NO GROUP

No

1 August 17 to 31 January 18

52.5%

52.5%

Adrian Flux Insurance Services Group

NO GROUP

No

1 September 17 to 28 Feb 18

34.1%

34.1%

Ageas Insurance Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

41.5%

41.5%

Ageas Retail Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

42.5%

42.5%

Aioi Nissay Dowa Insurance Company of Europe Limited

NO GROUP

No

1 January 18 to 30 June 18

38.0%

38.0%

Al Rayan Bank PLC

NO GROUP

No

1 January 18 to 30 June 18

35.8%

30.2%

34.2%

Aldermore Bank Plc

RMB HOLDINGS LIMITED

No

1 January 18 to 30 June 18

26.9%

34.5%

29.5%

Alliance Trust Savings Limited

ALLIANCE TRUST PLC

No

1 January 18 to 30 June 18

74.9%

65.5%

67.5%

Allianz Insurance Plc

ALLIANZ SE

No

1 January 18 to 30 June 18

51.2%

51.2%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

1 January 18 to 30 June 18

43.1%

61.4%

53.6%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

1 January 18 to 30 June 18

38.4%

38.4%

Animal Friends Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

23.8%

23.8%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

1 January 18 to 30 June 18

2.7%

2.7%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Yes

1 January 18 to 30 June 18

51.5%

51.5%

Assurant General Insurance Limited

NO GROUP

No

1 January 18 to 30 June 18

59.7%

59.7%

Asurion Europe Limited

ASURION LLC

No

1 January 18 to 30 June 18

50.1%

50.1%

Automobile Association Insurance Services Limited

AA PLC

No

1 August 17 to 31 January 18

61.4%

61.4%

Autonet Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

36.1%

36.1%

Aviva Insurance Limited

AVIVA PLC

No

1 January 18 to 30 June 18

78.0%

78.0%

Aviva Life Services UK Limited

AVIVA PLC

Yes

1 January 18 to 30 June 18

83.7%

35.6%

47.7%

70.1%

71.3%

Aviva UK Digital Limited

AVIVA PLC

No

1 January 18 to 30 June 18

42.5%

42.5%

B & C E Financial Services Limited

NO GROUP

No

1 October 17 to 31 March 18

54.0%

54.0%

BISL Limited

BGL GROUP

No

1 January 18 to 30 June 18

46.3%

46.3%

BMW Financial Services(GB) Limited

BMW AG

No

1 January 18 to 30 June 18

21.0%

21.0%

BUPA Insurance Services Limited

BUPA

Yes

1 January 18 to 30 June 18

58.1%

58.1%

Bank of Ireland (UK) Plc

BANK OF IRELAND

Yes

1 January 18 to 30 June 18

46.5%

25.9%

29.2%

3.4%

41.2%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

56.7%

39.1%

62.2%

62.0%

36.1%

60.4%

Barclays Bank Plc

BARCLAYS PLC

Yes

1 January 18 to 30 June 18

56.9%

79.7%

57.9%

72.2%

72.3%

61.3%

Barclays Bank UK PLC

BARCLAYS PLC

No

1 January 18 to 30 June 18

45.8%

40.8%

73.3%

89.0%

55.1%

65.3%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

24.3%

73.9%

72.6%

Blemain Finance Limited

BLEMAIN FINANCE LIMITED

No

1 January 18 to 30 June 18

46.2%

66.3%

52.2%

Bradford & Bingley Plc

UKAR GROUP

Yes

1 October 17 to 31 March 18

100.0%

11.1%

32.9%

25.1%

20.3%

26.8%

Brightside Insurance Services Limited

BRIGHTSIDE GROUP LIMITED

No

1 January 18 to 30 June 18

84.5%

84.5%

British Gas Services Limited

CENTRICA PLC

Yes

1 January 18 to 30 June 18

95.5%

95.5%

CFC Underwriting Ltd

CFC GROUP LIMITED

No

1 October 17 to 31 March 18

0.0%

0.0%

49.7%

49.7%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

1 January 18 to 30 June 18

58.1%

58.1%

Call Assist Ltd

CALL ASSIST HOLDINGS LIMITED

No

1 November 17 to 30 April 18

40.7%

40.7%

Canada Life Limited

NO GROUP

No

1 January 18 to 30 June 18

25.5%

32.3%

38.2%

29.4%

Canada Square Operations Limited

CITIGROUP INC

No

1 January 18 to 30 June 18

19.1%

54.2%

60.2%

60.1%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORP

No

1 January 18 to 30 June 18

24.6%

76.3%

72.9%

Car Care Plan Ltd

NO GROUP

No

1 January 18 to 30 June 18

46.1%

46.1%

Card Protection Plan Ltd

CPP GROUP

Yes

1 January 18 to 30 June 18

19.7%

19.7%

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

No

1 January 18 to 30 June 18

52.9%

52.9%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

1 January 18 to 30 June 18

37.2%

40.0%

39.6%

Cheltenham & Gloucester Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

44.1%

44.1%

Chubb European Group SE

NO GROUP

Yes

1 January 18 to 30 June 18

55.4%

55.4%

Cigna Insurance Services (Europe) Limited

CIGNA CORP

No

1 January 18 to 30 June 18

31.2%

31.2%

Citibank Europe plc

CITIGROUP INC

No

1 January 18 to 30 June 18

27.5%

0.0%

40.0%

26.5%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

59.3%

8.0%

11.8%

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

No

1 August 17 to 31 January 18

0.0%

36.1%

36.1%

Clydesdale Bank Plc

CYBG PLC

Yes

1 October 17 to 31 March 18

65.6%

0.0%

72.7%

58.1%

40.1%

60.6%

Cofunds Limited

AEGON NV

No

1 January 18 to 30 June 18

69.8%

62.8%

63.1%

Collinson Insurance Services Limited

NO GROUP

No

1 November 17 to 30 April 18

42.7%

42.7%

Compare The Market Limited

BGL GROUP

No

1 January 18 to 30 June 18

0.0%

10.4%

10.3%

Connells Limited

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

60.7%

20.4%

45.8%

Countrywide Assured Plc

CHESNARA PLC

No

1 January 18 to 30 June 18

38.9%

15.3%

17.1%

22.8%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

47.7%

40.0%

43.5%

46.7%

51.5%

47.6%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

1 January 18 to 30 June 18

54.6%

54.6%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

1 January 18 to 30 June 18

61.5%

72.7%

37.5%

50.0%

52.8%

Creation Financial Services Limited

BNP PARIBAS

No

1 January 18 to 30 June 18

25.1%

8.2%

18.7%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

1 January 18 to 30 June 18

54.5%

54.5%

Devitt Insurance Services Ltd

WHTC LTD

No

1 January 18 to 30 June 18

33.9%

33.9%

Domestic & General Insurance Plc

NO GROUP

No

1 October 17 to 31 March 18

69.7%

69.7%

EUI Limited

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

47.5%

47.5%

Elderbridge Limited

TARGET GROUP LIMITED

No

1 October 17 to 31 March 18

48.2%

48.2%

Eldon Insurance Services Ltd

NO GROUP

No

1 January 18 to 30 June 18

42.9%

42.9%

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

2 July 17 to 1 January 18

49.1%

49.1%

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

49.8%

49.8%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

1 January 18 to 30 June 18

41.8%

18.0%

18.4%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

1 January 18 to 30 June 18

39.7%

39.7%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

40.7%

40.7%

Express Gifts Ltd

NO GROUP

No

1 October 17 to 31 March 18

11.8%

11.8%

F & C Management Limited

BANK OF MONTREAL

No

1 November 17 to 30 April 18

53.2%

53.2%

FIL Life Insurance Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

47.2%

47.2%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

56.3%

21.3%

42.5%

34.2%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

28.6%

36.8%

30.3%

Financial Administration Services Limited

FIDELITY INTERNATIONAL LIMITED

No

1 January 18 to 30 June 18

57.7%

54.6%

55.1%

Financial Assurance Company Limited

AXA GROUP

No

1 January 18 to 30 June 18

42.2%

42.2%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

1 January 18 to 30 June 18

58.8%

58.8%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

1 January 18 to 30 June 18

25.0%

25.0%

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

17.9%

17.9%

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

No

29 August 17 to 28 Feb 18

16.0%

16.0%

Gresham Insurance Company Limited

AVIVA PLC

No

1 January 18 to 30 June 18

57.9%

57.9%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

0.0%

83.9%

83.9%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

53.7%

21.2%

68.0%

59.5%

53.3%

56.0%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

1 January 18 to 30 June 18

69.7%

71.9%

71.8%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

40.4%

35.2%

35.4%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

1 January 18 to 30 June 18

48.7%

54.2%

50.8%

51.2%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

70.3%

70.3%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

57.3%

57.3%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

1 January 18 to 30 June 18

44.6%

44.6%

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

No

1 October 17 to 31 March 18

15.8%

15.8%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

40.1%

40.1%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

4 September 17 to 3 March 18

78.0%

78.0%

Homeserve Membership Limited

HOMESERVE PLC

No

1 October 17 to 31 March 18

36.7%

36.7%

IGO4 Limited

NO GROUP

No

1 January 18 to 30 June 18

45.5%

45.5%

Ikano Bank AB (publ)

NO GROUP

No

1 January 18 to 30 June 18

38.3%

21.1%

36.0%

Inspop.com Ltd

ADMIRAL GROUP PLC

No

1 January 18 to 30 June 18

3.5%

3.5%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

43.9%

43.9%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

1 January 18 to 30 June 18

61.8%

61.8%

Invesco Fund Managers Limited

INVESCO LTD

No

1 January 18 to 30 June 18

30.3%

30.3%

Investec Bank PLC

INVESTEC PLC

No

1 October 17 to 31 March 18

75.7%

0.0%

60.0%

0.0%

81.4%

76.5%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY, LIMITED (THE)

No

1 January 18 to 30 June 18

64.7%

79.9%

73.6%

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

No

29 August 17 to 28 Feb 18

21.4%

21.4%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

1 January 18 to 30 June 18

54.2%

54.2%

Kensington Mortgage Company Limited

NO GROUP

No

1 October 17 to 31 March 18

34.7%

34.7%

Landmark Mortgages Limited

NO GROUP

No

1 January 18 to 30 June 18

31.7%

0.0%

31.7%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

1 January 18 to 30 June 18

74.1%

53.4%

33.1%

27.8%

61.6%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

67.2%

67.2%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

72.4%

8.6%

39.3%

Legal Insurance Management Ltd

LEGAL INSURANCE MANAGEMENT LIMITED

No

1 August 17 to 31 January 18

25.8%

25.8%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

1 January 18 to 30 June 18

57.6%

43.6%

44.4%

46.0%

Liberty Sipp Limited

NO GROUP

No

1 October 17 to 31 March 18

0.0%

0.0%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

1 January 18 to 30 June 18

39.2%

39.2%

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

0.0%

75.6%

68.2%

73.0%

69.2%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

1 January 18 to 30 June 18

68.9%

68.9%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

68.2%

0.0%

68.2%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

57.1%

21.3%

64.7%

68.2%

44.8%

64.3%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

40.1%

40.0%

London General Insurance Company Limited

THE WARRANTY GROUP

Yes

1 January 18 to 30 June 18

45.7%

45.7%

London and Country Mortgages Ltd

NO GROUP

No

1 January 18 to 30 June 18

63.6%

19.4%

56.2%

M & G Securities Limited

PRUDENTIAL PLC

No

1 January 18 to 30 June 18

39.7%

39.7%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

17.4%

0.0%

62.1%

55.6%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

1 December 17 to 31 May 18

49.6%

49.6%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

1 January 18 to 30 June 18

57.5%

57.5%

Markerstudy Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

51.7%

51.7%

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

No

1 January 18 to 30 June 18

53.9%

45.0%

59.6%

57.6%

Metro Bank PLC

METRO BANK PLC

No

1 January 18 to 30 June 18

47.0%

36.7%

46.8%

Motorfile Ltd

EXPERIAN PLC

No

1 October 17 to 31 March 18

0.0%

0.0%

NCI Vehicle Rescue Plc

NCI VEHICLE RESCUE PLC

No

1 October 17 to 31 March 18

56.3%

56.3%

NRAM Limited

UKAR GROUP

No

1 October 17 to 31 March 18

27.8%

42.4%

11.1%

41.1%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

1 October 17 to 31 March 18

41.8%

41.8%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

61.4%

10.3%

67.8%

65.2%

45.6%

63.0%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

5 October 17 to 4 April 18

61.0%

33.3%

65.6%

50.6%

21.1%

56.5%

Northern Bank Limited

DANSKE BANK A/S

No

1 January 18 to 30 June 18

16.7%

33.3%

26.7%

25.7%

0.0%

20.6%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

1 January 18 to 30 June 18

66.0%

53.0%

45.1%

52.0%

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

64.6%

85.2%

66.6%

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

1 January 18 to 30 June 18

48.6%

31.6%

64.7%

43.0%

One Call Insurance Services Limited

NO GROUP

No

1 January 18 to 30 June 18

0.0%

0.0%

28.3%

28.3%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

1 January 18 to 30 June 18

40.8%

46.9%

0.8%

39.1%

PA (GI) Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

31.9%

31.9%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

1 January 18 to 30 June 18

7.7%

7.7%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

No

1 October 17 to 31 March 18

33.5%

38.0%

2.0%

17.4%

Paratus AMC Limited

STERLING HOLDINGS LP

No

1 January 18 to 30 June 18

28.3%

1.5%

11.4%

Pepper (UK) Limited

NO GROUP

No

1 January 18 to 30 June 18

28.5%

28.5%

Personal Assurance Services Ltd

PERSONAL GROUP HOLDINGS PLC

No

1 January 18 to 30 June 18

20.2%

20.2%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

78.1%

40.0%

73.1%

59.7%

72.6%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

71.6%

33.3%

74.1%

51.1%

69.2%

Pinnacle Insurance Plc

BNP PARIBAS

No

1 January 18 to 30 June 18

26.8%

26.8%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

1 January 18 to 30 June 18

61.7%

55.3%

6.2%

0.0%

38.9%

Qmetric Group Limited

R&H TRUST CO LTD

No

1 October 17 to 31 March 18

9.4%

9.4%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

29 August 17 to 28 Feb 18

58.7%

10.3%

57.9%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

1 January 18 to 30 June 18

59.1%

59.1%

ReAssure Limited

SWISS RE AG

No

1 January 18 to 30 June 18

64.5%

0.0%

28.4%

48.1%

49.2%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

2 July 17 to 1 January 18

26.7%

26.7%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

63.4%

63.4%

SGS Business Process Services (UK) Limited

SLATER & GORDON LTD

No

1 January 18 to 30 June 18

53.2%

53.2%

SSE Home Services Limited

SSE PLC

No

1 October 17 to 31 March 18

94.5%

94.5%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

50.7%

50.7%

Saga Services Limited

SAGA PLC

No

1 August 17 to 31 January 18

41.2%

41.2%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

29 August 17 to 28 Feb 18

71.1%

100.0%

61.7%

70.3%

Santander Cards UK Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

12.5%

84.0%

83.8%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

54.9%

54.9%

Santander UK Plc

BANCO SANTANDER SA

No

1 January 18 to 30 June 18

39.7%

43.5%

56.4%

61.7%

36.1%

44.7%

Scottish Equitable Plc

AEGON NV

No

1 January 18 to 30 June 18

63.7%

50.9%

77.6%

62.4%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

1 January 18 to 30 June 18

0.0%

73.3%

0.0%

30.4%

65.9%

55.7%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

78.8%

0.0%

68.8%

67.7%

74.8%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

1 January 18 to 30 June 18

58.5%

58.3%

4.0%

50.6%

Sesame Limited

AVIVA PLC

No

1 January 18 to 30 June 18

0.0%

37.2%

37.9%

12.9%

32.2%

25.9%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

1 January 18 to 30 June 18

94.0%

94.0%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

1 January 18 to 30 June 18

31.4%

31.4%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

1 January 18 to 30 June 18

77.3%

68.4%

65.0%

19.7%

30.1%

56.3%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

1 January 18 to 30 June 18

53.5%

53.5%

Southern Pacific Mortgage Limited

NO GROUP

No

1 December 17 to 31 May 18

4.1%

4.1%

SquareTrade Limited

NO GROUP

No

1 January 18 to 30 June 18

76.1%

76.1%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

0.0%

66.3%

0.0%

66.3%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0%

87.9%

0.0%

81.3%

83.2%

86.7%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

1 January 18 to 30 June 18

0.0%

24.3%

18.9%

27.2%

27.2%

25.5%

Standard Life Assurance Limited

STANDARD LIFE ABERDEEN PLC

No

1 January 18 to 30 June 18

59.8%

18.8%

9.9%

47.1%

56.1%

State Bank of India

NO GROUP

No

1 October 17 to 31 March 18

54.1%

75.0%

54.3%

Sterling ISA Managers Limited

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

67.8%

50.6%

60.4%

Stonebridge International Insurance Ltd

AEGON NV

No

1 January 18 to 30 June 18

32.3%

32.3%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

No

1 January 18 to 30 June 18

34.3%

20.3%

23.0%

26.1%

Sunlife Limited

PHOENIX GROUP HOLDINGS

No

1 January 18 to 30 June 18

100.0%

65.5%

100.0%

65.7%

Supercover Insurance Ltd

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

49.1%

49.1%

Swinton Group Ltd

SWINTON GROUP LTD

No

1 January 18 to 30 June 18

51.7%

0.0%

51.7%

TSB Bank plc

TSB BANKING GROUP

No

1 January 18 to 30 June 18

78.8%

72.8%

77.0%

78.5%

Telefonica Insurance S.A.

TELEFONICA SA

No

1 January 18 to 30 June 18

51.2%

51.2%

Tesco Personal Finance PLC

TESCO PLC

No

29 August 17 to 28 Feb 18

49.5%

63.9%

52.1%

51.4%

Tesco Underwriting Limited

AGEAS SA-NV

No

1 January 18 to 30 June 18

51.7%

51.7%

Benenden Healthcare Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

33.5%

33.5%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

1 November 17 to 30 April 18

52.9%

52.9%

Co-operative Bank Plc, The

NO GROUP

No

1 January 18 to 30 June 18

52.7%

0.0%

53.5%

75.1%

2.5%

61.4%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

1 January 18 to 30 June 18

0.0%

0.0%

47.8%

0.0%

0.0%

47.8%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

1 October 17 to 31 March 18

49.3%

49.3%

National Farmers' Union Mutual Insurance Society Limited, The

NO GROUP

Yes

1 January 18 to 30 June 18

45.3%

66.1%

46.8%

65.5%

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

1 January 18 to 30 June 18

74.6%

23.7%

59.6%

68.2%

71.6%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

59.1%

9.1%

64.7%

69.3%

42.4%

65.1%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

1 January 18 to 30 June 18

51.7%

38.3%

37.8%

45.0%

Share Centre Limited, The

SHARE PLC

No

1 January 18 to 30 June 18

43.8%

48.7%

48.5%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

1 January 18 to 30 June 18

51.7%

51.7%

Towergate Underwriting Group Limited

MADISON DEARBORN PARTNERS LLC

No

1 January 18 to 30 June 18

49.0%

49.0%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

1 October 17 to 31 March 18

19.6%

19.6%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

1 January 18 to 30 June 18

70.2%

70.2%

UK General Insurance Limited

NO GROUP

No

1 October 17 to 31 March 18

49.4%

49.4%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

1 January 18 to 30 June 18

57.8%

75.8%

55.5%

0.0%

57.8%

Ultimate Insurance Solutions Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

39.9%

39.9%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

1 October 17 to 31 March 18

61.2%

61.2%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

1 January 18 to 30 June 18

34.9%

34.9%

Virgin Money Unit Trust Managers Ltd

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

40.4%

Virgin Money plc

VIRGIN MONEY HOLDINGS (UK) PLC

No

1 January 18 to 30 June 18

58.7%

71.1%

100.0%

60.2%

Vitality Corporate Services Limited

DISCOVERY LTD

Yes

1 January 18 to 30 June 18

58.2%

58.2%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

No

1 January 18 to 30 June 18

28.3%

28.3%

Welcome Financial Services Limited

NO GROUP

No

1 January 18 to 30 June 18

4.9%

11.6%

45.5%

43.0%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

1 October 17 to 31 March 18

42.8%

39.1%

74.1%

0.0%

64.4%

Xbridge Limited

NO GROUP

No

1 January 18 to 30 June 18

60.8%

60.8%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

1 January 18 to 30 June 18

66.8%

0.0%

68.9%

25.1%

20.8%

43.1%

Zenith Insurance Management UK Limited

MARKERSTUDY HOLDINGS LIMITED

No

1 January 18 to 30 June 18

56.7%

56.7%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

49.2%

14.3%

42.7%

55.6%

47.5%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

1 January 18 to 30 June 18

70.8%

70.8%

esure Insurance Limited

ESURE GROUP PLC

Yes

1 January 18 to 30 June 18

52.5%

52.5%

Ald Automotive Limited

No

1 January 18 to 30 June 18

13.5%

13.5%

Alphabet (GB) Ltd

BMW AG

No

1 January 18 to 30 June 18

100.0%

100.0%

Creation Consumer Finance Ltd

BNP PARIBAS

No

1 January 18 to 30 June 18

2.0%

2.0%

FCE Bank Plc

FORD MOTOR CO

No

1 January 18 to 30 June 18

38.3%

63.2%

61.6%

LeasePlan UK Limited

NO GROUP

No

1 January 18 to 30 June 18

100.0%

100.0%

RCI Financial Services Limited

RENAULT

No

1 January 18 to 30 June 18

72.5%

72.5%

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

No

1 January 18 to 30 June 18

56.2%

51.0%

4.2%

50.7%

Temple Finance Limited

NO GROUP

No

1 October 17 to 31 March 18

35.1%

35.1%

Complaints data - Consumer Credit

Firm Name

Group

Frequency

Reporting Period

Complaints Opened

Complaints Closed

Percentage Upheld

Active Securities Limited

NO GROUP

Half Yearly

1 October 17 to 31 March 18

4672

3638

16.5%

Advantage Finance Ltd

S & U PLC

Half Yearly

1 August 17 to 31 January 18

708

694

46.7%

Ageas Insurance Limited

AGEAS SA-NV

Half Yearly

1 January 18 to 30 June 18

3

3

100.0%

Ageas Retail Limited

AGEAS SA-NV

Half Yearly

1 January 18 to 30 June 18

502

494

41.7%

AIB Group (UK) Plc

NATIONAL TREASURY MANAGEMENT AGENCY (IRELAND)

Half Yearly

1 January 18 to 30 June 18

54

57

36.8%

Ald Automotive Limited

Half Yearly

1 January 18 to 30 June 18

639

582

47.1%

Aldermore Bank Plc

RMB HOLDINGS LIMITED

Half Yearly

1 January 18 to 30 June 18

35

33

21.2%

Allianz Insurance Plc

ALLIANZ SE

Half Yearly

1 January 18 to 30 June 18

22

20

50.0%

Alphabet (GB) Ltd

BMW AG

Half Yearly

1 January 18 to 30 June 18

584

568

61.8%

Amigo Loans Ltd

RICHMOND GROUP LIMITED

Half Yearly

1 October 17 to 31 March 18

2289

2082

33.3%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

Half Yearly

1 January 18 to 30 June 18

146

133

10.5%

Arrow Global Limited

ARROW GLOBAL GROUP PLC

Half Yearly

1 January 18 to 30 June 18

1683

1727

58.0%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J GALLAGHER & CO

Half Yearly

1 January 18 to 30 June 18

8

7

42.9%

Arval UK Limited

BNP PARIBAS

Half Yearly

1 January 18 to 30 June 18

850

839

41.5%

Arvato Financial Solutions Limited

Half Yearly

1 January 18 to 30 June 18

678

688

34.6%

Automobile Association Insurance Services Limited

AA PLC

Half Yearly

1 August 17 to 31 January 18

166

155

35.5%

Autonet Insurance Services Limited

NO GROUP

Half Yearly

1 January 18 to 30 June 18

45

48

33.3%

Aviva Insurance Limited

AVIVA PLC

Half Yearly

1 January 18 to 30 June 18

33

33

18.2%

Aviva UK Digital Limited

AVIVA PLC

Half Yearly

1 January 18 to 30 June 18

17

16

43.8%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

Half Yearly

1 January 18 to 30 June 18

3249

3240

62.3%

Barclays Bank Plc

BARCLAYS PLC

Half Yearly

1 January 18 to 30 June 18

10445

10205

44.1%

Barclays Bank UK PLC

BARCLAYS PLC

Half Yearly

1 January 18 to 30 June 18

2088

2090

62.7%

BFSL Limited

BGL GROUP

Half Yearly

1 January 18 to 30 June 18

736

750

58.9%

BISL Limited

BGL GROUP

Half Yearly

1 January 18 to 30 June 18

71

72

51.4%

Black Horse Limited

LLOYDS BANKING GROUP PLC

Half Yearly

1 January 18 to 30 June 18

3257

2728

52.2%

Blue Motor Finance Ltd

CABOT SQUARE PARTNERS HOLDING LIMITED

Half Yearly

1 January 18 to 30 June 18

1159

1045

41.9%

BMW Financial Services(GB) Limited

BMW AG

Half Yearly

1 January 18 to 30 June 18

2505

2472

61.8%

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP INC

Half Yearly

1 January 18 to 30 June 18

4425

4685

32.0%

Callcredit Consumer Limited

VAIL SYSTEMEN GROEP B.V.

Half Yearly

1 January 18 to 30 June 18

733

737

6.8%

Callcredit Limited

CALLCREDIT INFORMATIONGROUP LIMITED

Half Yearly

1 January 18 to 30 June 18

855

919

23.2%

Capquest Debt Recovery Limited

ARROW GLOBAL GROUP PLC

Half Yearly

1 January 18 to 30 June 18

926

917

47.0%

Carole Nash Insurance Consultants Ltd

THE ARDONAGH GROUP LIMITED

Half Yearly

1 January 18 to 30 June 18

63

65

38.5%

CashEuroNet UK LLC

NO GROUP

Half Yearly

1 January 18 to 30 June 18

21485

17653

17.2%

Caversham Finance Limited

BRIGHTHOUSE MIDCO LIMITED

Half Yearly

1 October 17 to 31 March 18

6196

1758

33.7%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

Half Yearly

1 January 18 to 30 June 18

298

304

51.0%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

Half Yearly

1 August 17 to 31 January 18

26295

26122

13.7%

Close Motor Finance Limited

CLOSE BROTHERS GROUP PLC

Half Yearly

1 August 17 to 31 January 18

13

14

28.6%

Clydesdale Bank Plc

CYBG PLC

Half Yearly

1 October 17 to 31 March 18

594

550

67.1%

Compare The Market Limited

BGL GROUP

Half Yearly

1 January 18 to 30 June 18

6

5

0.0%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

Half Yearly

1 January 18 to 30 June 18

19

21

47.6%

Covea Insurance plc

COVEA COOPERATIONS SA

Half Yearly

1 January 18 to 30 June 18

35

32

53.1%

Coventry Building Society

COVENTRY BUILDING SOCIETY

Half Yearly

1 January 18 to 30 June 18

6

6

50.0%

Creation Consumer Finance Ltd

BNP PARIBAS

Half Yearly

1 January 18 to 30 June 18

3244

3657

22.9%

CURO TRANSATLANTIC LIMITED

SPEEDY CASH

Half Yearly

1 January 18 to 30 June 18

10604

5904

28.1%

Damartex UK Limited

DAMARTEX

Half Yearly

1 January 18 to 30 June 18

852

847

78.9%

Devitt Insurance Services Ltd

WHTC LTD

Half Yearly

1 January 18 to 30 June 18

80

80

35.0%

DJS (UK) Limited

DJS HOLDING LIMITED

Half Yearly

1 August 17 to 31 January 18

1039

842

47.9%

Elderbridge Limited

TARGET GROUP LIMITED

Half Yearly

1 October 17 to 31 March 18

77

77

39.0%

Elevate Credit International Limited

ELEVATE CREDIT INC

Half Yearly

1 January 18 to 30 June 18

8778

6568

24.7%

Endsleigh Insurance Services Ltd

ZURICH INSURANCE GROUP AG

Half Yearly

1 January 18 to 30 June 18

1

2

0.0%

EQUIFAX LIMITED

EQUIFAX INC

Half Yearly

1 January 18 to 30 June 18

6710

7362

35.4%

EUI Limited

ADMIRAL GROUP PLC

Half Yearly

1 January 18 to 30 June 18

1523

1434

25.8%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

Half Yearly

1 January 18 to 30 June 18

13

14

42.9%

Experian Limited

EXPERIAN PLC

Half Yearly

1 October 17 to 31 March 18

26703

29208

39.4%

Express Gifts Ltd

NO GROUP

Half Yearly

1 October 17 to 31 March 18

55067

50487

74.7%

FCE Bank Plc

FORD MOTOR CO

Half Yearly

1 January 18 to 30 June 18

648

739

47.8%

Ferratum UK Ltd

NO GROUP

Half Yearly

1 January 18 to 30 June 18

1590

1305

26.4%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

Half Yearly

1 January 18 to 30 June 18

388

387

54.5%

First Response Finance Ltd

ITOCHU CORPORATION

Half Yearly

1 October 17 to 31 March 18

721

706

62.7%

FirstRand Bank Limited

FIRSTRAND LIMITED

Half Yearly

1 January 18 to 30 June 18

5941

5697

32.2%

Foundation for Credit Counselling

FOUNDATION FOR CREDIT COUNSELLING

Half Yearly

1 January 18 to 30 June 18

1120

1129

49.7%

Freemans Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

Half Yearly

29 August 17 to 28 February 18

3781

3791

49.4%

Gain Credit LLC

NO GROUP

Half Yearly

1 January 18 to 30 June 18

7934

5779

24.0%

Go Car Credit Limited

CARFICO LIMITED

Half Yearly

1 October 17 to 31 March 18

522

458

52.8%

Grattan Plc

FREEMAN GRATTAN HOLDINGS (UK) / OTTO GROUP (GERMANY)

Half Yearly

29 August 17 to 28 February 18

5956

5953

52.3%

Gresham Insurance Company Limited

AVIVA PLC

Half Yearly

1 January 18 to 30 June 18

5

5

20.0%

Harvey & Thompson Limited

H & T GROUP PLC

Half Yearly

1 January 18 to 30 June 18

517

442

19.0%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

Half Yearly

1 January 18 to 30 June 18

130

110

41.8%

HB Financial Solutions Ltd

ONE ADVICE GROUP LIMITED

Yearly

11 March 17 to 10 March 18

9679

9878

48.2%

Hitachi Capital (UK) PLC

HITACHI CAPITAL CORPORATION

Half Yearly

1 October 17 to 31 March 18

5778

5525

49.1%

Hoist Finance UK Limited

HOIST FINANCE AB

Half Yearly

1 January 18 to 30 June 18

1557

1781

25.6%

HSBC Bank Plc

HSBC HOLDINGS PLC

Half Yearly

1 January 18 to 30 June 18

5561

5642

48.2%

Indigo Michael Limited

ACCOUNT TECHNOLOGIES LIMITED

Half Yearly

1 Sep 17 to 28 February 18

959

856

53.6%

Inspop.com Ltd

ADMIRAL GROUP PLC

Half Yearly

1 January 18 to 30 June 18

7

7

14.3%

Instant Cash Loans Limited

STERLING MID-HOLDINGS LIMITED

Half Yearly

1 January 18 to 30 June 18

24401

18775

12.8%

Investec Bank PLC

INVESTEC PLC

Half Yearly

1 October 17 to 31 March 18

8

9

77.8%

J D Williams & Company Limited

J D WILLIAMS GROUP LIMITED

Half Yearly

29 August 17 to 28 February 18

4268

4243

21.7%

LeasePlan UK Limited

NO GROUP

Half Yearly

1 January 18 to 30 June 18

1324

1171

69.1%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

Half Yearly

1 January 18 to 30 June 18

1

1

100.0%

Lex Autolease Ltd

LLOYDS BANKING GROUP PLC

Half Yearly

1 January 18 to 30 June 18

1859

1838

56.6%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

Half Yearly

1 January 18 to 30 June 18

37

37

100.0%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

Half Yearly

1 January 18 to 30 June 18

4570

4556

59.0%

Loans 2 Go Limited

MONEY IN MINUTES LIMITED

Half Yearly

1 January 18 to 30 June 18

643

632

19.8%

Lowell Financial Ltd

LOWELL GROUP LIMITED

Half Yearly

1 January 18 to 30 June 18

9164

8465

38.5%

Madison CF UK Limited

NO GROUP

Half Yearly

1 January 18 to 30 June 18

4262

2753

26.2%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

Half Yearly

1 January 18 to 30 June 18

18

17

58.8%

Marks & Spencer Financial Services Plc

MARKS & SPENCER FINANCIAL SERVICES PLC

Half Yearly

1 January 18 to 30 June 18

867

836

54.8%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

Half Yearly

1 January 18 to 30 June 18

2982

3000

42.6%

Metro Bank PLC

METRO BANK PLC

Half Yearly

1 January 18 to 30 June 18

170

175

44.0%

Moneybarn No. 1 Limited

PROVIDENT FINANCIAL PLC

Half Yearly

1 January 18 to 30 June 18

2263

1999

38.2%

MoneyPlus Group Limited

PALATINE PRIVATE EQUITY FUND LP

Half Yearly

1 Sep 17 to 28 February 18

855

840

32.7%

Morses Club PLC

MORSES CLUB PLC

Yearly

1 March 17 to 28 February 18

3932

3896

14.8%

MYJAR Limited

MYJAR HOLDINGS LIMITED

Half Yearly

29 August 17 to 28 February 18

3238

2350

49.4%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

Half Yearly

1 January 18 to 30 June 18

5841

6099

71.5%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

Half Yearly

5 October 17 to 4 April 18

830

828

55.8%

NewDay Ltd

NEWDAY HOLDINGS LIMITED

Half Yearly

1 January 18 to 30 June 18

23893

26238

47.1%

Next Retail Limited

NEXT PLC

Half Yearly

1 August 17 to 31 January 18

7747

6807

33.1%

Northern Bank Limited

DANSKE BANK A/S

Half Yearly

1 January 18 to 30 June 18

52

56

5.4%

NRAM Limited

UKAR GROUP

Half Yearly

1 October 17 to 31 March 18

23

25

8.0%

Oakam Ltd

CABOT SQUARE PARTNERS HOLDING LIMITED

Half Yearly

1 January 18 to 30 June 18

588

508

55.7%

One Call Insurance Services Limited

NO GROUP

Half Yearly

1 January 18 to 30 June 18

180

179

36.9%

OneSavings Bank Plc

ONESAVINGS BANK PLC

Half Yearly

1 January 18 to 30 June 18

15

17

47.1%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Half Yearly

1 October 17 to 31 March 18

1293

1317

39.6%

PDL Finance Limited

SDJ ENTERPRISES LIMITED

Half Yearly

1 January 18 to 30 June 18

1283

1086

12.6%

PRA Group (UK) Limited

PRA GROUP INC

Half Yearly

1 January 18 to 30 June 18

1612

1682

26.0%

Premium Credit Limited

FIFTH CINVEN FUND LP, THE

Half Yearly

1 January 18 to 30 June 18

1921

1894

32.8%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

Half Yearly

1 January 18 to 30 June 18

3515

3612

35.8%

Qmetric Group Limited

R&H TRUST CO LTD

Half Yearly

1 October 17 to 31 March 18

1

1

100.0%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

Half Yearly

29 August 17 to 28 February 18

174

169

33.1%

RCI Financial Services Limited

RENAULT

Half Yearly

1 January 18 to 30 June 18

857

836

25.6%

S.D. Taylor Limited

NON-STANDARD FINANCE PLC

Half Yearly

1 January 18 to 30 June 18

573

623

38.2%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

Half Yearly

1 January 18 to 30 June 18

13

13

38.5%

Sainsbury's Bank Plc

J SAINSBURY PLC

Half Yearly

29 August 17 to 28 February 18

1497

1423

76.0%

Santander Consumer (UK) Plc

BANCO SANTANDER SA

Half Yearly

1 January 18 to 30 June 18

1601

1529

53.2%

Santander UK Plc

BANCO SANTANDER SA

Half Yearly

1 January 18 to 30 June 18

2653

2722

48.5%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

Half Yearly

1 January 18 to 30 June 18

5321

4966

50.4%

Shawbrook Bank Limited

MARLIN BIDCO LIMITED

Half Yearly

1 January 18 to 30 June 18

1605

1074

60.6%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

Half Yearly

1 January 18 to 30 June 18

29369

28158

29.6%

SSE Home Services Limited

SSE PLC

Half Yearly

1 October 17 to 31 March 18

1

1

0.0%

STARTLINE MOTOR FINANCE LIMITED

STARTLINE INVESTORS LP

Half Yearly

1 January 18 to 30 June 18

1046

962

42.6%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC

Half Yearly

1 January 18 to 30 June 18

2

2

0.0%

Swinton Group Ltd

SWINTON GROUP LTD

Half Yearly

1 January 18 to 30 June 18

486

535

56.8%

Telefonica UK Limited

TELEFONICA SA

Half Yearly

1 January 18 to 30 June 18

1015

1006

69.6%

Temple Finance Limited

NO GROUP

Half Yearly

1 October 17 to 31 March 18

4231

4206

53.7%

Tesco Personal Finance PLC

TESCO PLC

Half Yearly

29 August 17 to 28 February 18

913

907

61.0%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

Half Yearly

1 November 17 to 30 April 18

37

40

25.0%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

Half Yearly

1 January 18 to 30 June 18

2005

2117

67.5%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

Half Yearly

1 January 18 to 30 June 18

7

7

14.3%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

Half Yearly

1 October 17 to 31 March 18

165

150

10.0%

TSB Bank plc

TSB BANKING GROUP

Half Yearly

1 January 18 to 30 June 18

1235

882

62.5%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

Half Yearly

1 January 18 to 30 June 18

26

25

36.0%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

Half Yearly

1 January 18 to 30 June 18

180

182

74.7%

Uncle Buck Finance LLP

UNCLE BUCK FINANCE LLP

Yearly

1 April 17 to 31 March 18

2492

2095

19.1%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

Half Yearly

1 January 18 to 30 June 18

169

177

21.5%

Vauxhall Finance plc

PEUGEOT S.A.

Half Yearly

1 January 18 to 30 June 18

1455

1433

27.6%

Virgin Media Mobile Finance Limited

LIBERTY GLOBAL PLC

Half Yearly

1 January 18 to 30 June 18

9827

10118

33.9%

Vitality Corporate Services Limited

DISCOVERY LTD

Half Yearly

1 January 18 to 30 June 18

25

25

56.0%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN BANK GMBH

Half Yearly

1 January 18 to 30 June 18

10635

9862

58.7%

WDFC UK Limited - In Administration

NO GROUP

Half Yearly

1 January 18 to 30 June 18

24814

22046

31.4%

Wescot Credit Services Limited

ENCORE CAPITAL GROUP INC

Half Yearly

1 January 18 to 30 June 18

1727

1778

44.8%

Xbridge Limited

NO GROUP

Half Yearly

1 January 18 to 30 June 18

21

21

42.9%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

Half Yearly

1 January 18 to 30 June 18

27

28

85.7%