Firm-level complaints data sortable table: 2019 H2

The data relates to the first half of 2019 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

Context A

Complaints data - Context (Provision)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards (per 1,000 accounts)

Decumulation & pensions (per 1,000 policies in force)

Home finance (per 1,000 balances outstanding)

Insurance & pure protection (per 1,000 policies in force)

Investments (per 1,000 client accounts)

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 July 2019 to 31 December 2019

1.55

4.66

324.09

Acm Ulr Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

Acorn Insurance & Financial Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

4.17

Acromas Insurance Company Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

1.66

Adrian Flux Insurance Services Group

NO GROUP

No

01 March 2019 to 31 August 2019

1.68

Ageas Insurance Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

0.82

Ageas Retail Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

2.52

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 July 2019 to 31 December 2019

1.23

2.07

Al Rayan Bank PLC

NO GROUP

No

01 July 2019 to 31 December 2019

10.52

38.96

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

1.35

7.64

Allianz Insurance Plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

2.82

Allianz plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

7.7

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 July 2019 to 31 December 2019

1.97

4.76

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

Yes

01 June 2019 to 30 November 2019

0.56

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 July 2019 to 31 December 2019

0.32

Animal Friends Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

4.05

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 July 2019 to 31 December 2019

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 July 2019 to 31 December 2019

Assurant General Insurance Limited

ASSURANT INC

No

01 July 2019 to 31 December 2019

2.76

Asurion Europe Limited

NEW ASURION CORP

No

01 July 2019 to 31 December 2019

4.07

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

Automobile Association Insurance Services Limited

AA PLC

No

01 February 2019 to 31 July 2019

Aviva Insurance Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

8.01

Aviva Life Services UK Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

1.32

8.61

1.63

3.45

Aviva UK Digital Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

AWP Assistance UK Ltd

ALLIANZ SE

No

01 July 2019 to 31 December 2019

0.22

AXA Insurance UK Plc

AXA UK

No

01 July 2019 to 31 December 2019

3.71

AXA PPP Healthcare Limited

AXA UK

No

01 July 2019 to 31 December 2019

23.4

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

0.17

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 July 2019 to 31 December 2019

7.29

5.97

3141.11

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

2.18

0.21

8.91

359.24

10.48

Barclays Bank Plc

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

7.63

79.47

6.83

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

5.77

11.22

743.38

12

Benenden Healthcare Society Limited, The

Benenden Healthcare Society Limited, The

Yes

01 July 2019 to 31 December 2019

1.51

BISL Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

2320581.4

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 July 2019 to 31 December 2019

48.51

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 April 2019 to 30 September 2019

45.62

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 July 2019 to 31 December 2019

British Gas Services Limited

CENTRICA PLC

Yes

01 July 2019 to 31 December 2019

12.97

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 July 2019 to 31 December 2019

4.64

Call Assist Ltd

CALL ASSIST LIMITED

No

01 May 2019 to 31 October 2019

0.63

Canada Square Operations Limited

CITIGROUP INC

No

01 July 2019 to 31 December 2019

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 July 2019 to 31 December 2019

6.14

26.72

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 July 2019 to 31 December 2019

1.23

Card Protection Plan Ltd

CPP GROUP

Yes

01 July 2019 to 31 December 2019

1.61

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

5.46

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 May 2019 to 31 October 2019

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

36.89

Cater Allen Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

7.49

5.09

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 July 2019 to 31 December 2019

2.06

13.72

Chubb European Group SE

CHUBB LIMITED

Yes

01 July 2019 to 31 December 2019

0.67

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 July 2019 to 31 December 2019

14.32

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 July 2019 to 31 December 2019

8.97

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 February 2019 to 31 July 2019

2.82

19.26

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

Yes

01 April 2019 to 30 September 2019

4.01

5.79

853.31

Cofunds Limited

AEGON UK

No

01 July 2019 to 31 December 2019

10.87

2.56

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 May 2019 to 31 October 2019

2.04

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 July 2019 to 31 December 2019

3.27

8.15

4125.27

Corgi Homeplan Ltd

US BANCORP

No

01 July 2019 to 31 December 2019

6.46

Countrywide Assured Plc

CHESNARA PLC

No

01 July 2019 to 31 December 2019

2.44

3.89

14.14

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

5.11

7.74

0.83

0.33

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 July 2019 to 31 December 2019

1.98

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

1.43

2.63

Creation Financial Services Limited

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

5.33

1274.03

CT Capital Limited

NO GROUP

No

01 July 2019 to 31 December 2019

Cumberland Building Society

NO GROUP

No

01 April 2019 to 30 September 2019

0.23

1.11

30.92

96.77

Cynergy Bank Limited

CYNERGY CAPITAL LTD

No

01 July 2019 to 31 December 2019

4.54

3.92

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 July 2019 to 31 December 2019

0.32

Devitt Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

6.96

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 April 2019 to 30 September 2019

3.14

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 April 2019 to 30 September 2019

27.03

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 March 2019 to 31 August 2019

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 July 2019 to 31 December 2019

8.56

0.42

esure Insurance Limited

ESURE GROUP PLC

Yes

01 July 2019 to 31 December 2019

2.36

EUI Limited

ADMIRAL GROUP PLC

No

01 July 2019 to 31 December 2019

3.91

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

7.96

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 July 2019 to 31 December 2019

11.27

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

3

1.9

1.58

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

1.25

0.19

FCE Bank Plc

FORD MOTOR CO

No

01 July 2019 to 31 December 2019

1.59

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

1.57

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

11.01

1.99

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

5.79

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

23.51

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

2.06

Gresham Insurance Company Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

4.85

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

4.35

1.29

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 July 2019 to 31 December 2019

10.57

0.38

0.28

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

0.49

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

0.98

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 July 2019 to 31 December 2019

1.26

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

2.65

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 March 2019 to 03 September 2019

Homeserve Membership Limited

HOMESERVE PLC

No

01 April 2019 to 30 September 2019

Howserv Limited

STAYSURE HOLDINGS LTD

No

01 July 2019 to 31 December 2019

3.63

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

1.52

13.38

32.32

6.6

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

8.55

5.45

10.66

29.86

2.36

IGO4 Limited

NO GROUP

No

01 July 2019 to 31 December 2019

8.37

Ikano Bank AB (publ)

NO GROUP

No

01 July 2019 to 31 December 2019

6.52

1256.48

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

4.53

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 July 2019 to 31 December 2019

Invesco Fund Managers Limited

INVESCO LTD

No

01 July 2019 to 31 December 2019

3.73

Investec Bank PLC

INVESTEC PLC

No

01 April 2019 to 30 September 2019

5.37

7.82

1.54

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

5.88

4.06

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 March 2019 to 31 August 2019

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 July 2019 to 31 December 2019

0.88

Kensington Mortgage Company Limited

NO GROUP

No

01 April 2019 to 30 September 2019

11.74

Landmark Mortgages Limited

NO GROUP

No

01 July 2019 to 31 December 2019

19.98

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

0.87

5.22

50.76

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

4.7

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

0.82

0.97

2.24

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

0.39

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

No

01 July 2019 to 31 December 2019

1.37

3.61

3.75

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

1.62

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

4.42

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

3.53

0.79

7.95

352.56

5.39

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

61.82

London and Country Mortgages Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 July 2019 to 31 December 2019

0.3

M & G Securities Limited

M&G PLC

No

01 July 2019 to 31 December 2019

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 July 2019 to 31 December 2019

1.89

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

4.67

14.68

48.84

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

3.64

78.82

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 June 2019 to 30 November 2019

Metro Bank PLC

METRO BANK PLC

No

01 July 2019 to 31 December 2019

4.15

3.13

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 March 2019 to 31 August 2019

4.02

Moorcroft Debt Recovery Limited

NO GROUP

No

01 February 2019 to 31 July 2019

0.69

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

3.31

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

N.I.I.B. Group Limited

BANK OF IRELAND GROUP PLC

No

01 July 2019 to 31 December 2019

National Farmers' Union Mutual Insurance Society Limited, The

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 July 2019 to 31 December 2019

0.78

2.52

1.59

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 April 2019 to 30 September 2019

0.63

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

4.71

2.54

5.96

32.98

3.09

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 April 2019 to 04 October 2019

1.64

2.99

1.95

Nemo Personal Finance Limited

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

11.44

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

0.53

3.02

97.65

Next Risk Solutions Limited

NO GROUP

No

01 April 2019 to 30 September 2019

75.55

Northern Bank Limited

DANSKE BANK A/S

No

01 July 2019 to 31 December 2019

2.57

1.31

1192.77

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

0.86

1.68

230.36

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 April 2019 to 30 September 2019

112.84

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

No

01 July 2019 to 31 December 2019

2.58

1.47

One Call Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

3.32

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 July 2019 to 31 December 2019

1.36

14.47

519.35

Openwork Limited

OPENWORK PARTNERSHIP LLP

No

01 July 2019 to 31 December 2019

OVO (S) HOME SERVICES LIMITED

SSE PLC

No

01 April 2019 to 30 September 2019

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

44.76

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 April 2019 to 30 September 2019

1.54

6.35

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 July 2019 to 31 December 2019

13.61

Pepper (UK) Limited

NO GROUP

No

01 July 2019 to 31 December 2019

20.46

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

2.63

9.39

3.87

8.83

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

1.81

7.8

1.92

6.55

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

0.72

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

1.1

3.51

Prudential Assurance Company Limited, The

M&G PLC

Yes

01 July 2019 to 31 December 2019

3.41

2.49

0.42

6.09

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 July 2019 to 31 December 2019

45.34

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 July 2019 to 31 December 2019

5.61

Qmetric Group Limited

R&H TRUST CO LTD

No

01 April 2019 to 30 September 2019

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 March 2019 to 31 August 2019

10.83

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 July 2019 to 31 December 2019

0.84

RCI Financial Services Limited

RENAULT

No

01 July 2019 to 31 December 2019

ReAssure Limited

SWISS RE AG

No

01 July 2019 to 31 December 2019

0.92

0.64

3.58

12.69

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 April 2019 to 30 September 2019

20.24

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 January 2019 to 01 July 2019

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

3.73

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

5.1

1.41

8.98

24.61

3.28

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

1.22

0.49

1.06

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

1.7

Saga Services Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

3.26

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

7.05

19.5

3.76

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

1.83

Santander UK Plc

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

4.45

7.27

371.21

5.18

Scottish Equitable Plc

AEGON UK

No

01 July 2019 to 31 December 2019

0.91

0.79

3.47

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 July 2019 to 31 December 2019

1.42

3.05

0.31

1.55

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

0.83

0.81

5.88

Sesame Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

Share Centre Limited, The

SHARE PLC

No

01 July 2019 to 31 December 2019

7.42

1.51

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 July 2019 to 31 December 2019

1.66

14.35

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

11.21

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 July 2019 to 31 December 2019

0.72

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

1.27

3.88

106.41

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 July 2019 to 31 December 2019

0.61

Somerset Bridge Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

SquareTrade Limited

THE ALLSTATE CORP.

No

01 July 2019 to 31 December 2019

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

10.99

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

1.43

2.53

2.54

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

0.54

26.75

1.12

2.49

Starling Bank Limited

STARLING BANK LIMITED

No

01 June 2019 to 30 November 2019

2.11

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 July 2019 to 31 December 2019

17.08

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 April 2019 to 30 September 2019

84.29

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 July 2019 to 31 December 2019

1

5.2

23.48

Swinton Group Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

Target Servicing Limited

NO GROUP

No

01 April 2019 to 30 September 2019

2.67

Telefonica Insurance S.A.

TELEFONICA SA

No

01 July 2019 to 31 December 2019

10.65

Tesco Personal Finance PLC

TESCO PLC

No

01 March 2019 to 31 August 2019

4.36

38.24

Tesco Underwriting Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

1.13

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 July 2019 to 31 December 2019

11.92

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

2.18

TSB Bank plc

BANCO DE SABADELL SA

No

01 July 2019 to 31 December 2019

5.13

7.2

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

3.16

UK General Insurance Limited

NO GROUP

No

01 April 2019 to 30 September 2019

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

2.76

8.16

20.87

Ultimate Insurance Solutions Limited

NO GROUP

No

01 July 2019 to 31 December 2019

5.88

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 April 2019 to 30 September 2019

Unum Ltd

UNUM GROUP INC.

No

01 July 2019 to 31 December 2019

2.66

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 July 2019 to 31 December 2019

8.52

Virgin Money plc

VIRGIN MONEY UK PLC

No

01 July 2019 to 31 December 2019

1.94

1.81

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 July 2019 to 31 December 2019

0.87

6.21

2.01

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 July 2019 to 31 December 2019

251.02

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

0.64

4.11

95.37

0.42

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 July 2019 to 31 December 2019

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

0.85

7.01

209.54

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 July 2019 to 31 December 2019

3.2

1.88

6.35

Context B

Complaints data - Context (intermediation)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm Name

Firm group

Joint Report

Reporting Period

Banking and credit cards (N/A)

Decumulation & pensions (per 1,000 policies sold)

Home finance (per 1,000 sales)

Insurance & pure protection (per 1,000 policies sold)

Investments (per 1,000 sales or transactions)

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 July 2019 to 31 December 2019

Acm Ulr Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

4.3

Acorn Insurance & Financial Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

2.8

Acromas Insurance Company Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

Adrian Flux Insurance Services Group

NO GROUP

No

01 March 2019 to 31 August 2019

Ageas Insurance Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

Ageas Retail Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 July 2019 to 31 December 2019

26.5

2.2

Al Rayan Bank PLC

NO GROUP

No

01 July 2019 to 31 December 2019

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

Allianz Insurance Plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

Allianz plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

53

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 July 2019 to 31 December 2019

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

Yes

01 June 2019 to 30 November 2019

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 July 2019 to 31 December 2019

Animal Friends Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

7.6

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 July 2019 to 31 December 2019

112.3

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 July 2019 to 31 December 2019

2.7

Assurant General Insurance Limited

ASSURANT INC

No

01 July 2019 to 31 December 2019

Asurion Europe Limited

NEW ASURION CORP

No

01 July 2019 to 31 December 2019

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

8.8

Automobile Association Insurance Services Limited

AA PLC

No

01 February 2019 to 31 July 2019

6.2

Aviva Insurance Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

Aviva Life Services UK Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

Aviva UK Digital Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

0.5

AWP Assistance UK Ltd

ALLIANZ SE

No

01 July 2019 to 31 December 2019

0.6

AXA Insurance UK Plc

AXA UK

No

01 July 2019 to 31 December 2019

AXA PPP Healthcare Limited

AXA UK

No

01 July 2019 to 31 December 2019

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 July 2019 to 31 December 2019

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

Barclays Bank Plc

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

8.1

Benenden Healthcare Society Limited, The

Benenden Healthcare Society Limited, The

Yes

01 July 2019 to 31 December 2019

BISL Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

6.7

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 July 2019 to 31 December 2019

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 April 2019 to 30 September 2019

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 July 2019 to 31 December 2019

7.5

British Gas Services Limited

CENTRICA PLC

Yes

01 July 2019 to 31 December 2019

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 July 2019 to 31 December 2019

Call Assist Ltd

CALL ASSIST LIMITED

No

01 May 2019 to 31 October 2019

Canada Square Operations Limited

CITIGROUP INC

No

01 July 2019 to 31 December 2019

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 July 2019 to 31 December 2019

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 July 2019 to 31 December 2019

Card Protection Plan Ltd

CPP GROUP

Yes

01 July 2019 to 31 December 2019

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

10.8

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 May 2019 to 31 October 2019

10.7

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

55.5

Cater Allen Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 July 2019 to 31 December 2019

Chubb European Group SE

CHUBB LIMITED

Yes

01 July 2019 to 31 December 2019

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 July 2019 to 31 December 2019

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 July 2019 to 31 December 2019

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 February 2019 to 31 July 2019

661.3

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

Yes

01 April 2019 to 30 September 2019

Cofunds Limited

AEGON UK

No

01 July 2019 to 31 December 2019

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 May 2019 to 31 October 2019

1.3

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

17.8

11.6

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 July 2019 to 31 December 2019

6019.9

Corgi Homeplan Ltd

US BANCORP

No

01 July 2019 to 31 December 2019

44.8

Countrywide Assured Plc

CHESNARA PLC

No

01 July 2019 to 31 December 2019

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

65.8

71.4

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 July 2019 to 31 December 2019

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

172.1

Creation Financial Services Limited

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

CT Capital Limited

NO GROUP

No

01 July 2019 to 31 December 2019

Cumberland Building Society

NO GROUP

No

01 April 2019 to 30 September 2019

Cynergy Bank Limited

CYNERGY CAPITAL LTD

No

01 July 2019 to 31 December 2019

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 July 2019 to 31 December 2019

0.7

Devitt Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 April 2019 to 30 September 2019

11.9

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 April 2019 to 30 September 2019

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 March 2019 to 31 August 2019

7.7

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 July 2019 to 31 December 2019

esure Insurance Limited

ESURE GROUP PLC

Yes

01 July 2019 to 31 December 2019

EUI Limited

ADMIRAL GROUP PLC

No

01 July 2019 to 31 December 2019

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 July 2019 to 31 December 2019

48.4

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

FCE Bank Plc

FORD MOTOR CO

No

01 July 2019 to 31 December 2019

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

Gresham Insurance Company Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 July 2019 to 31 December 2019

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

16.5

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 July 2019 to 31 December 2019

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 March 2019 to 03 September 2019

758.2

Homeserve Membership Limited

HOMESERVE PLC

No

01 April 2019 to 30 September 2019

43.3

Howserv Limited

STAYSURE HOLDINGS LTD

No

01 July 2019 to 31 December 2019

3.7

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

IGO4 Limited

NO GROUP

No

01 July 2019 to 31 December 2019

12.1

Ikano Bank AB (publ)

NO GROUP

No

01 July 2019 to 31 December 2019

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

7.4

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 July 2019 to 31 December 2019

1.4

Invesco Fund Managers Limited

INVESCO LTD

No

01 July 2019 to 31 December 2019

Investec Bank PLC

INVESTEC PLC

No

01 April 2019 to 30 September 2019

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 March 2019 to 31 August 2019

23

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 July 2019 to 31 December 2019

Kensington Mortgage Company Limited

NO GROUP

No

01 April 2019 to 30 September 2019

Landmark Mortgages Limited

NO GROUP

No

01 July 2019 to 31 December 2019

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

0.2

422.1

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

No

01 July 2019 to 31 December 2019

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

London and Country Mortgages Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

20.5

16.6

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 July 2019 to 31 December 2019

M & G Securities Limited

M&G PLC

No

01 July 2019 to 31 December 2019

1.4

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 July 2019 to 31 December 2019

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 June 2019 to 30 November 2019

5.1

Metro Bank PLC

METRO BANK PLC

No

01 July 2019 to 31 December 2019

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 March 2019 to 31 August 2019

Moorcroft Debt Recovery Limited

NO GROUP

No

01 February 2019 to 31 July 2019

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

2.3

N.I.I.B. Group Limited

BANK OF IRELAND GROUP PLC

No

01 July 2019 to 31 December 2019

National Farmers' Union Mutual Insurance Society Limited, The

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 July 2019 to 31 December 2019

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 April 2019 to 30 September 2019

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

769.7

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 April 2019 to 04 October 2019

39.2

Nemo Personal Finance Limited

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

Next Risk Solutions Limited

NO GROUP

No

01 April 2019 to 30 September 2019

123.6

Northern Bank Limited

DANSKE BANK A/S

No

01 July 2019 to 31 December 2019

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 April 2019 to 30 September 2019

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

No

01 July 2019 to 31 December 2019

One Call Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

6

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 July 2019 to 31 December 2019

Openwork Limited

OPENWORK PARTNERSHIP LLP

No

01 July 2019 to 31 December 2019

11.1

2.4

2.5

9.4

OVO (S) HOME SERVICES LIMITED

SSE PLC

No

01 April 2019 to 30 September 2019

13.9

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 April 2019 to 30 September 2019

38.1

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 July 2019 to 31 December 2019

1564

Pepper (UK) Limited

NO GROUP

No

01 July 2019 to 31 December 2019

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

3233.2

Prudential Assurance Company Limited, The

M&G PLC

Yes

01 July 2019 to 31 December 2019

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 July 2019 to 31 December 2019

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 July 2019 to 31 December 2019

Qmetric Group Limited

R&H TRUST CO LTD

No

01 April 2019 to 30 September 2019

1.2

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 March 2019 to 31 August 2019

26.5

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 July 2019 to 31 December 2019

RCI Financial Services Limited

RENAULT

No

01 July 2019 to 31 December 2019

113.7

ReAssure Limited

SWISS RE AG

No

01 July 2019 to 31 December 2019

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 April 2019 to 30 September 2019

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 January 2019 to 01 July 2019

1.6

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

1424.2

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

Saga Services Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

Santander UK Plc

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

Scottish Equitable Plc

AEGON UK

No

01 July 2019 to 31 December 2019

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 July 2019 to 31 December 2019

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

Sesame Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

2.4

13.1

Share Centre Limited, The

SHARE PLC

No

01 July 2019 to 31 December 2019

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 July 2019 to 31 December 2019

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 July 2019 to 31 December 2019

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

38.1

64.1

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 July 2019 to 31 December 2019

Somerset Bridge Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

3.7

SquareTrade Limited

THE ALLSTATE CORP.

No

01 July 2019 to 31 December 2019

18.6

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

5

2.1

7.7

7.3

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

Starling Bank Limited

STARLING BANK LIMITED

No

01 June 2019 to 30 November 2019

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 July 2019 to 31 December 2019

30.8

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 April 2019 to 30 September 2019

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 July 2019 to 31 December 2019

Swinton Group Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

8.9

Target Servicing Limited

NO GROUP

No

01 April 2019 to 30 September 2019

Telefonica Insurance S.A.

TELEFONICA SA

No

01 July 2019 to 31 December 2019

Tesco Personal Finance PLC

TESCO PLC

No

01 March 2019 to 31 August 2019

5.3

Tesco Underwriting Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 July 2019 to 31 December 2019

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

TSB Bank plc

BANCO DE SABADELL SA

No

01 July 2019 to 31 December 2019

0.9

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

UK General Insurance Limited

NO GROUP

No

01 April 2019 to 30 September 2019

2.8

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

1087

Ultimate Insurance Solutions Limited

NO GROUP

No

01 July 2019 to 31 December 2019

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 April 2019 to 30 September 2019

0.8

Unum Ltd

UNUM GROUP INC.

No

01 July 2019 to 31 December 2019

24.5

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 July 2019 to 31 December 2019

Virgin Money plc

VIRGIN MONEY UK PLC

No

01 July 2019 to 31 December 2019

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 July 2019 to 31 December 2019

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 July 2019 to 31 December 2019

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 July 2019 to 31 December 2019

1.7

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 July 2019 to 31 December 2019

Open

Complaints data - Open

Firm Name

Firm Group

Joint Report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 July 2019 to 31 December 2019

10

623

713

1

1,347

Acm Ulr Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

792

792

Acorn Insurance & Financial Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

734

734

Acromas Insurance Company Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

4,176

4,176

Action 365 Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

1,638

1,638

Adrian Flux Insurance Services Group

NO GROUP

No

01 March 2019 to 31 August 2019

1,115

1,115

Ageas Insurance Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

3,983

3,983

Ageas Retail Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

2,669

2,669

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 July 2019 to 31 December 2019

784

34

3,840

6

4,664

Al Rayan Bank PLC

NO GROUP

No

01 July 2019 to 31 December 2019

1,310

209

2

1,521

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

407

346

753

Allianz Insurance Plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

18,274

18,274

Allianz plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

608

608

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 July 2019 to 31 December 2019

3,314

9,771

13,085

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

Yes

01 June 2019 to 30 November 2019

2,142

2,142

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 July 2019 to 31 December 2019

1,909

1,909

Animal Friends Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

3,812

3,812

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 July 2019 to 31 December 2019

2,564

2,564

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 July 2019 to 31 December 2019

681

681

Assurant General Insurance Limited

ASSURANT INC

No

01 July 2019 to 31 December 2019

14,353

14,353

Asurion Europe Limited

NEW ASURION CORP

No

01 July 2019 to 31 December 2019

4,622

4,622

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

1,752

1,752

Automobile Association Insurance Services Limited

AA PLC

No

01 February 2019 to 31 July 2019

19,784

19,784

Aviva Insurance Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

130,554

130,554

Aviva Life Services UK Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

11,025

873

6,626

5,001

23,525

Aviva UK Digital Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

1,492

1,492

AWP Assistance UK Ltd

ALLIANZ SE

No

01 July 2019 to 31 December 2019

729

729

AXA Insurance UK Plc

AXA UK

No

01 July 2019 to 31 December 2019

23,617

23,617

AXA PPP Healthcare Limited

AXA UK

No

01 July 2019 to 31 December 2019

27,125

27,125

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

982

982

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 July 2019 to 31 December 2019

15,669

993

14,625

34

31,321

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

77,406

40

20,498

464,460

2,310

564,714

Barclays Bank Plc

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

12,253

-

24

2

30

12,309

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

215,731

185

9,869

800,755

5,673

1,032,213

Benenden Healthcare Society Limited, The

Benenden Healthcare Society Limited, The

Yes

01 July 2019 to 31 December 2019

1,264

1,264

BISL Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

10,551

10,551

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

65

99,785

99,850

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 July 2019 to 31 December 2019

502

332

834

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 April 2019 to 30 September 2019

16

1,215

21,571

383

23,185

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 July 2019 to 31 December 2019

1,313

1,313

British Gas Services Limited

CENTRICA PLC

Yes

01 July 2019 to 31 December 2019

100,618

100,618

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 July 2019 to 31 December 2019

11,073

11,073

Call Assist Ltd

CALL ASSIST LIMITED

No

01 May 2019 to 31 October 2019

1,272

1,272

Canada Square Operations Limited

CITIGROUP INC

No

01 July 2019 to 31 December 2019

60

24

86,273

86,357

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 July 2019 to 31 December 2019

23,539

91,455

114,994

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 July 2019 to 31 December 2019

1,633

1,633

Card Protection Plan Ltd

CPP GROUP

Yes

01 July 2019 to 31 December 2019

829

829

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

1,306

1,306

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 May 2019 to 31 October 2019

93,332

93,332

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

619

619

Cater Allen Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

846

2

848

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 July 2019 to 31 December 2019

428

974

1,402

Chubb European Group SE

CHUBB LIMITED

Yes

01 July 2019 to 31 December 2019

2,315

2,315

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 July 2019 to 31 December 2019

1,086

1,086

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 July 2019 to 31 December 2019

12,368

12,368

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 February 2019 to 31 July 2019

142

574

716

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

Yes

01 April 2019 to 30 September 2019

17,146

9

1,008

86,814

113

105,090

Cofunds Limited

AEGON UK

No

01 July 2019 to 31 December 2019

208

2,292

2,500

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 May 2019 to 31 October 2019

1,034

1,034

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

589

412

8

1,009

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 July 2019 to 31 December 2019

14,309

3

1,403

38,431

107

54,253

Corgi Homeplan Ltd

US BANCORP

No

01 July 2019 to 31 December 2019

1,135

1,135

Countrywide Assured Plc

CHESNARA PLC

No

01 July 2019 to 31 December 2019

307

471

235

1,013

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

1,152

5

75

9

48

1,289

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 July 2019 to 31 December 2019

3,572

3,572

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

3,063

568

1,570

14

5,215

Creation Financial Services Limited

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

1,631

2,492

4,123

CT Capital Limited

NO GROUP

No

01 July 2019 to 31 December 2019

1

565

566

Cumberland Building Society

NO GROUP

No

01 April 2019 to 30 September 2019

58

-

29

491

12

590

Cynergy Bank Limited

CYNERGY CAPITAL LTD

No

01 July 2019 to 31 December 2019

518

9

28

555

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 July 2019 to 31 December 2019

1,399

1,399

Devitt Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

822

822

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 April 2019 to 30 September 2019

21,666

21,666

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 April 2019 to 30 September 2019

1,065

22

1,087

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 March 2019 to 31 August 2019

860

860

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 July 2019 to 31 December 2019

46

2,239

2,285

esure Insurance Limited

ESURE GROUP PLC

Yes

01 July 2019 to 31 December 2019

15,188

15,188

EUI Limited

ADMIRAL GROUP PLC

No

01 July 2019 to 31 December 2019

41,041

41,041

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

1,116

1,116

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 July 2019 to 31 December 2019

763

763

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

26

309

348

683

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

521

251

772

FCE Bank Plc

FORD MOTOR CO

No

01 July 2019 to 31 December 2019

88

538

626

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

506

506

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

912

1,520

2,432

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

3,070

3,070

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

3,187

3,187

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

746

746

Gresham Insurance Company Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

2,350

2,350

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

21

986

1,007

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 July 2019 to 31 December 2019

35

165

2,598

2,798

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

25,516

25,516

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

-

-

544

544

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

740

740

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 July 2019 to 31 December 2019

724

724

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

7,995

7,995

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 March 2019 to 03 September 2019

5,377

5,377

Homeserve Membership Limited

HOMESERVE PLC

No

01 April 2019 to 30 September 2019

4,882

4,882

Howserv Limited

STAYSURE HOLDINGS LTD

No

01 July 2019 to 31 December 2019

1,168

1,168

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

578

1

38

527

64

1,208

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

206,194

57

9,572

185,172

2,277

403,272

IGO4 Limited

NO GROUP

No

01 July 2019 to 31 December 2019

1,496

1,496

Ikano Bank AB (publ)

NO GROUP

No

01 July 2019 to 31 December 2019

4,133

872

5,005

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

1,700

1,700

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 July 2019 to 31 December 2019

1,569

1,569

Invesco Fund Managers Limited

INVESCO LTD

No

01 July 2019 to 31 December 2019

1,017

1,017

Investec Bank PLC

INVESTEC PLC

No

01 April 2019 to 30 September 2019

827

-

10

57

894

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

317

393

710

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 March 2019 to 31 August 2019

19,294

19,294

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 July 2019 to 31 December 2019

874

874

Kensington Mortgage Company Limited

NO GROUP

No

01 April 2019 to 30 September 2019

1,354

1,354

Landmark Mortgages Limited

NO GROUP

No

01 July 2019 to 31 December 2019

1,033

1,033

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

716

908

1,327

14

2,965

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

10,716

10,716

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

147

574

721

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

1,010

3,955

603

5,568

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

592

592

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

No

01 July 2019 to 31 December 2019

3

312

3,626

292

4,233

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

8,351

8,351

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

-

10,834

-

10,834

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

109,565

218

5,118

509,900

2,435

627,236

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

4

-

-

4,427

-

4,431

London and Country Mortgages Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

753

241

994

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 July 2019 to 31 December 2019

744

744

M & G Securities Limited

M&G PLC

No

01 July 2019 to 31 December 2019

764

764

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 July 2019 to 31 December 2019

3,425

3,425

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

15,627

23

44,413

60,063

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

11,818

-

-

332,699

-

344,517

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 June 2019 to 30 November 2019

830

830

Metro Bank PLC

METRO BANK PLC

No

01 July 2019 to 31 December 2019

8,122

128

8,250

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 March 2019 to 31 August 2019

11,541

11,541

Moorcroft Debt Recovery Limited

NO GROUP

No

01 February 2019 to 31 July 2019

692

692

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

918

-

-

918

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

875

875

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

506

506

N.I.I.B. Group Limited

BANK OF IRELAND GROUP PLC

No

01 July 2019 to 31 December 2019

726

726

National Farmers' Union Mutual Insurance Society Limited, The

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 July 2019 to 31 December 2019

95

4,728

113

4,936

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 April 2019 to 30 September 2019

848

848

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

115,315

37

5,368

147,326

510

268,556

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 April 2019 to 04 October 2019

45,573

13

5,245

56,953

551

108,335

Nemo Personal Finance Limited

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

100

978

1,078

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

202

2

96

699

9

1,008

Next Risk Solutions Limited

NO GROUP

No

01 April 2019 to 30 September 2019

609

609

Northern Bank Limited

DANSKE BANK A/S

No

01 July 2019 to 31 December 2019

2,068

1

41

4,158

9

6,277

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

225

40

1,751

2,016

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 April 2019 to 30 September 2019

2,572

51,609

57

54,238

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

No

01 July 2019 to 31 December 2019

497

46

543

One Call Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

2,211

2,211

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 July 2019 to 31 December 2019

476

399

161

1,036

Openwork Limited

OPENWORK PARTNERSHIP LLP

No

01 July 2019 to 31 December 2019

50

125

329

37

541

OVO (S) HOME SERVICES LIMITED

SSE PLC

No

01 April 2019 to 30 September 2019

1,333

1,333

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

9,847

9,847

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 April 2019 to 30 September 2019

329

541

2,045

2,915

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 July 2019 to 31 December 2019

348

1,392

1,740

Pepper (UK) Limited

NO GROUP

No

01 July 2019 to 31 December 2019

560

560

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

1,571

2

648

442

2,663

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

3,366

4

3,463

1,269

8,102

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

4,811

4,811

Post Office Management Services Limited

POST OFFICE LIMITED

No

01 April 2019 to 30 September 2019

525

525

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

656

315

2,066

26

3,063

Prudential Assurance Company Limited, The

M&G PLC

Yes

01 July 2019 to 31 December 2019

11,211

26

827

4,982

17,046

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 July 2019 to 31 December 2019

5,631

5,631

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 July 2019 to 31 December 2019

537

537

Qmetric Group Limited

R&H TRUST CO LTD

No

01 April 2019 to 30 September 2019

948

948

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 March 2019 to 31 August 2019

2,133

1,324

3,457

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 July 2019 to 31 December 2019

7,345

7,345

RCI Financial Services Limited

RENAULT

No

01 July 2019 to 31 December 2019

4,092

4,092

ReAssure Limited

SWISS RE AG

No

01 July 2019 to 31 December 2019

1,583

1

1,056

458

3,098

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 April 2019 to 30 September 2019

1,390

1,390

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 January 2019 to 01 July 2019

768

768

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

25,176

25,176

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

34,483

11

2,257

74,356

193

111,300

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

3,852

2,037

775

6,664

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

556

556

Saga Services Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

6,839

6,839

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

11,370

185

881

12,436

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

64

147,276

147,340

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

507

507

Santander UK Plc

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

111,582

61

8,912

198,579

1,437

320,571

Scottish Equitable Plc

AEGON UK

No

01 July 2019 to 31 December 2019

2,428

338

81

2,847

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 July 2019 to 31 December 2019

-

182

3

319

526

1,030

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

3,507

-

944

899

5,350

Sesame Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

-

79

79

303

148

609

Share Centre Limited, The

SHARE PLC

No

01 July 2019 to 31 December 2019

27

592

619

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 July 2019 to 31 December 2019

280

-

325

682

-

1,287

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

23,449

23,449

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 July 2019 to 31 December 2019

1,720

1,720

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

1,419

18

603

2,583

141

4,764

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 July 2019 to 31 December 2019

10,793

10,793

Somerset Bridge Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

834

834

SquareTrade Limited

THE ALLSTATE CORP.

No

01 July 2019 to 31 December 2019

11,001

11,001

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

-

4,891

-

4,891

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

-

650

-

44

522

1,216

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

-

343

26

305

498

1,172

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

2,222

18

99

352

2,691

Starling Bank Limited

STARLING BANK LIMITED

No

01 June 2019 to 30 November 2019

2,119

-

-

-

-

2,119

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 July 2019 to 31 December 2019

5,102

5,102

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 April 2019 to 30 September 2019

9,947

9,947

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 July 2019 to 31 December 2019

453

504

405

1,362

Swinton Group Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

9,023

9,023

Target Servicing Limited

NO GROUP

No

01 April 2019 to 30 September 2019

586

586

Telefonica Insurance S.A.

TELEFONICA SA

No

01 July 2019 to 31 December 2019

9,400

9,400

Tesco Personal Finance PLC

TESCO PLC

No

01 March 2019 to 31 August 2019

16,230

126

42,117

58,473

Tesco Underwriting Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

1,093

1,093

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 July 2019 to 31 December 2019

1,881

1,881

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

1,002

1,002

TSB Bank plc

BANCO DE SABADELL SA

No

01 July 2019 to 31 December 2019

43,327

1,773

70

45,170

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

46,673

46,673

UK General Insurance Limited

NO GROUP

No

01 April 2019 to 30 September 2019

4,973

4,973

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

2,926

-

191

2,500

2

5,619

Ultimate Insurance Solutions Limited

NO GROUP

No

01 July 2019 to 31 December 2019

598

598

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 April 2019 to 30 September 2019

1,958

1,958

Unum Ltd

UNUM GROUP INC.

No

01 July 2019 to 31 December 2019

510

510

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 July 2019 to 31 December 2019

15,162

15,162

Virgin Money plc

VIRGIN MONEY UK PLC

No

01 July 2019 to 31 December 2019

6,360

480

6,840

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 July 2019 to 31 December 2019

1

7,100

3

7,104

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 July 2019 to 31 December 2019

6,305

6,305

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

264

106

1,046

9

1,425

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 July 2019 to 31 December 2019

635

635

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

2,551

2

852

17,832

161

21,398

Zeux Limited

NO GROUP

No

01 June 2019 to 30 November 2019

1,156

1,156

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 July 2019 to 31 December 2019

1,487

12

4,644

778

6,921

Closed

Complaints data - Closed

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 July 2019 to 31 December 2019

9

-

543

711

1

1,264

Acm Ulr Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

821

821

Acorn Insurance & Financial Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

699

699

Acromas Insurance Company Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

4,240

4,240

Action 365 Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

1,292

1,292

Adrian Flux Insurance Services Group

NO GROUP

No

01 March 2019 to 31 August 2019

1,110

1,110

Ageas Insurance Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

4,002

4,002

Ageas Retail Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

2,592

2,592

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 July 2019 to 31 December 2019

774

32

3,414

5

4,225

Al Rayan Bank PLC

NO GROUP

No

01 July 2019 to 31 December 2019

1,125

246

2

1,373

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

395

329

724

Allianz Insurance Plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

19,829

19,829

Allianz plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

247

247

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 July 2019 to 31 December 2019

3,059

5,423

8,482

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

Yes

01 June 2019 to 30 November 2019

1,552

1,552

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 July 2019 to 31 December 2019

2,142

2,142

Animal Friends Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

3,858

3,858

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 July 2019 to 31 December 2019

2,601

2,601

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 July 2019 to 31 December 2019

663

663

Assurant General Insurance Limited

ASSURANT INC

No

01 July 2019 to 31 December 2019

14,211

14,211

Asurion Europe Limited

NEW ASURION CORP

No

01 July 2019 to 31 December 2019

4,619

4,619

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

1,784

1,784

Automobile Association Insurance Services Limited

AA PLC

No

01 February 2019 to 31 July 2019

19,256

19,256

Aviva Insurance Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

119,020

119,020

Aviva Life Services UK Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

1

11,265

903

6,449

4,836

23,454

Aviva UK Digital Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

1,642

1,642

AWP Assistance UK Ltd

ALLIANZ SE

No

01 July 2019 to 31 December 2019

484

484

AXA Insurance UK Plc

AXA UK

No

01 July 2019 to 31 December 2019

22,752

22,752

AXA PPP Healthcare Limited

AXA UK

No

01 July 2019 to 31 December 2019

28,723

28,723

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

931

931

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 July 2019 to 31 December 2019

16,239

1,004

13,688

34

30,965

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

76,634

37

20,229

410,351

2,289

509,540

Barclays Bank Plc

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

12,588

1

24

1

12,614

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

217,883

180

9,222

233,784

4,985

466,054

Benenden Healthcare Society Limited, The

Benenden Healthcare Society Limited, The

Yes

01 July 2019 to 31 December 2019

1,231

1,231

BISL Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

10,766

10,766

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

73

77,071

77,144

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 July 2019 to 31 December 2019

371

298

669

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 April 2019 to 30 September 2019

9

1,221

7,101

289

8,620

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 July 2019 to 31 December 2019

1,572

1,572

British Gas Services Limited

CENTRICA PLC

Yes

01 July 2019 to 31 December 2019

81,889

81,889

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 July 2019 to 31 December 2019

10,745

10,745

Call Assist Ltd

CALL ASSIST LIMITED

No

01 May 2019 to 31 October 2019

1,160

1,160

Canada Square Operations Limited

CITIGROUP INC

No

01 July 2019 to 31 December 2019

58

12

77,636

77,706

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 July 2019 to 31 December 2019

23,666

125,549

149,215

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 July 2019 to 31 December 2019

1,719

1,719

Card Protection Plan Ltd

CPP GROUP

Yes

01 July 2019 to 31 December 2019

838

838

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

1,398

1,398

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 May 2019 to 31 October 2019

12,021

12,021

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

650

650

Cater Allen Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

847

3

850

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 July 2019 to 31 December 2019

428

1,003

1,431

Chubb European Group SE

CHUBB LIMITED

Yes

01 July 2019 to 31 December 2019

2,331

2,331

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 July 2019 to 31 December 2019

1,069

1,069

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 July 2019 to 31 December 2019

12,227

12,227

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 February 2019 to 31 July 2019

147

572

719

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

Yes

01 April 2019 to 30 September 2019

14,881

6

1,008

47,218

120

63,233

Cofunds Limited

AEGON UK

No

01 July 2019 to 31 December 2019

221

2,415

2,636

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 May 2019 to 31 October 2019

971

971

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

619

436

6

1,061

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 July 2019 to 31 December 2019

13,850

3

1,378

16,449

112

31,792

Corgi Homeplan Ltd

US BANCORP

No

01 July 2019 to 31 December 2019

965

965

Countrywide Assured Plc

CHESNARA PLC

No

01 July 2019 to 31 December 2019

296

489

242

1,027

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

1,206

5

82

10

41

1,344

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 July 2019 to 31 December 2019

3,566

3,566

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

3,071

575

1,194

15

4,855

Creation Financial Services Limited

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

1,698

3,454

5,152

CT Capital Limited

NO GROUP

No

01 July 2019 to 31 December 2019

540

540

Cumberland Building Society

NO GROUP

No

01 April 2019 to 30 September 2019

62

-

29

311

12

414

Cynergy Bank Limited

CYNERGY CAPITAL LTD

No

01 July 2019 to 31 December 2019

497

8

28

533

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 July 2019 to 31 December 2019

1,298

1,298

Devitt Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

822

822

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 April 2019 to 30 September 2019

21,270

21,270

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 April 2019 to 30 September 2019

979

23

1,002

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 March 2019 to 31 August 2019

766

766

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 July 2019 to 31 December 2019

45

2,224

2,269

esure Insurance Limited

ESURE GROUP PLC

Yes

01 July 2019 to 31 December 2019

15,302

15,302

EUI Limited

ADMIRAL GROUP PLC

No

01 July 2019 to 31 December 2019

40,394

40,394

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

1,083

1,083

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 July 2019 to 31 December 2019

759

759

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

25

313

351

689

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

524

257

781

FCE Bank Plc

FORD MOTOR CO

No

01 July 2019 to 31 December 2019

88

538

626

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

455

455

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

919

1,745

2,664

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

3,027

3,027

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

3,285

3,285

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

773

773

Gresham Insurance Company Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

2,331

2,331

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

21

1,006

1,027

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 July 2019 to 31 December 2019

31

189

2,507

2,727

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

25,744

25,744

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

-

-

548

548

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

699

699

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 July 2019 to 31 December 2019

745

745

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

7,970

7,970

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 March 2019 to 03 September 2019

4,451

4,451

Homeserve Membership Limited

HOMESERVE PLC

No

01 April 2019 to 30 September 2019

6,108

6,108

Howserv Limited

STAYSURE HOLDINGS LTD

No

01 July 2019 to 31 December 2019

1,168

1,168

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

620

-

39

477

60

1,196

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

206,891

55

9,529

156,168

2,195

374,838

IGO4 Limited

NO GROUP

No

01 July 2019 to 31 December 2019

1,687

1,687

Ikano Bank AB (publ)

NO GROUP

No

01 July 2019 to 31 December 2019

3,774

1,090

4,864

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

1,704

1,704

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 July 2019 to 31 December 2019

1,438

1,438

Invesco Fund Managers Limited

INVESCO LTD

No

01 July 2019 to 31 December 2019

1,046

1,046

Investec Bank PLC

INVESTEC PLC

No

01 April 2019 to 30 September 2019

823

-

9

-

51

883

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

409

523

932

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 March 2019 to 31 August 2019

11,082

11,082

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 July 2019 to 31 December 2019

867

867

Kensington Mortgage Company Limited

NO GROUP

No

01 April 2019 to 30 September 2019

1,424

1,424

Landmark Mortgages Limited

NO GROUP

No

01 July 2019 to 31 December 2019

1,071

-

1,071

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

732

934

1,465

13

3,144

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

10,491

10,491

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

117

539

656

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

1,021

3,879

632

5,532

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

592

592

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

No

01 July 2019 to 31 December 2019

3

350

3,222

326

3,901

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

8,080

8,080

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

-

10,892

-

10,892

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

107,791

212

4,981

479,473

2,423

594,880

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

4

-

-

2,824

-

2,828

London and Country Mortgages Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

689

241

930

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 July 2019 to 31 December 2019

732

732

M & G Securities Limited

M&G PLC

No

01 July 2019 to 31 December 2019

756

756

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 July 2019 to 31 December 2019

3,180

3,180

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

15,507

23

40,535

56,065

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

11,768

-

-

175,360

-

187,128

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 June 2019 to 30 November 2019

827

827

Metro Bank PLC

METRO BANK PLC

No

01 July 2019 to 31 December 2019

8,020

124

8,144

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 March 2019 to 31 August 2019

10,910

10,910

Moorcroft Debt Recovery Limited

NO GROUP

No

01 February 2019 to 31 July 2019

679

679

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

916

-

-

916

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

863

863

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

516

516

N.I.I.B. Group Limited

BANK OF IRELAND GROUP PLC

No

01 July 2019 to 31 December 2019

729

729

National Farmers' Union Mutual Insurance Society Limited, The

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 July 2019 to 31 December 2019

100

4,650

129

4,879

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 April 2019 to 30 September 2019

764

764

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

114,710

33

5,503

113,606

519

234,371

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 April 2019 to 04 October 2019

43,829

8

5,091

32,912

499

82,339

Nemo Personal Finance Limited

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

98

1,019

1,117

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

211

1

97

782

11

1,102

Next Risk Solutions Limited

NO GROUP

No

01 April 2019 to 30 September 2019

609

609

Northern Bank Limited

DANSKE BANK A/S

No

01 July 2019 to 31 December 2019

2,101

1

40

4,322

9

6,473

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

186

36

1,751

1,973

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 April 2019 to 30 September 2019

2,441

21,411

55

23,907

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

No

01 July 2019 to 31 December 2019

570

57

627

One Call Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

-

-

2,207

2,207

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 July 2019 to 31 December 2019

440

356

161

957

Openwork Limited

OPENWORK PARTNERSHIP LLP

No

01 July 2019 to 31 December 2019

47

139

338

37

561

OVO (S) HOME SERVICES LIMITED

SSE PLC

No

01 April 2019 to 30 September 2019

1,251

1,251

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

11,858

11,858

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 April 2019 to 30 September 2019

298

533

2,082

2,913

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 July 2019 to 31 December 2019

346

1,399

1,745

Pepper (UK) Limited

NO GROUP

No

01 July 2019 to 31 December 2019

613

613

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

1,558

1

593

394

2,546

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

3,345

3

3,406

1,244

7,998

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

4,244

4,244

Post Office Management Services Limited

POST OFFICE LIMITED

No

01 April 2019 to 30 September 2019

517

517

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

638

316

1,233

27

2,214

Prudential Assurance Company Limited, The

M&G PLC

Yes

01 July 2019 to 31 December 2019

9,915

30

780

4,696

15,421

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 July 2019 to 31 December 2019

6,029

6,029

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 July 2019 to 31 December 2019

529

529

Qmetric Group Limited

R&H TRUST CO LTD

No

01 April 2019 to 30 September 2019

958

958

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 March 2019 to 31 August 2019

2,150

950

3,100

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 July 2019 to 31 December 2019

7,568

7,568

RCI Financial Services Limited

RENAULT

No

01 July 2019 to 31 December 2019

143

143

ReAssure Limited

SWISS RE AG

No

01 July 2019 to 31 December 2019

1,631

1

1,097

488

3,217

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 April 2019 to 30 September 2019

1,654

1,654

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 January 2019 to 01 July 2019

756

756

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

25,161

25,161

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

33,834

13

2,189

59,688

189

95,913

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

3,895

2,056

792

6,743

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

546

546

Saga Services Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

6,948

6,948

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

11,663

186

1,051

12,900

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

67

114,372

114,439

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

511

511

Santander UK Plc

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

112,335

69

8,894

33,836

1,399

156,533

Scottish Equitable Plc

AEGON UK

No

01 July 2019 to 31 December 2019

2,393

330

80

2,803

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 July 2019 to 31 December 2019

-

130

1

305

491

927

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

3,434

-

966

908

5,308

Sesame Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

-

80

80

322

144

626

Share Centre Limited, The

SHARE PLC

No

01 July 2019 to 31 December 2019

27

590

617

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 July 2019 to 31 December 2019

240

-

219

680

-

1,139

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

21,302

21,302

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 July 2019 to 31 December 2019

1,781

1,781

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

1,502

14

656

3,049

123

5,344

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 July 2019 to 31 December 2019

11,103

11,103

Somerset Bridge Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

938

938

SquareTrade Limited

THE ALLSTATE CORP.

No

01 July 2019 to 31 December 2019

10,922

10,922

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

-

-

-

5,099

-

5,099

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

-

643

-

45

495

1,183

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

-

304

31

304

462

1,101

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

2,227

20

108

354

2,709

Starling Bank Limited

STARLING BANK LIMITED

No

01 June 2019 to 30 November 2019

2,169

2,169

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 July 2019 to 31 December 2019

5,056

5,056

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 April 2019 to 30 September 2019

5,013

5,013

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 July 2019 to 31 December 2019

456

490

394

1,340

Swinton Group Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

8,785

8,785

Target Servicing Limited

NO GROUP

No

01 April 2019 to 30 September 2019

571

571

Telefonica Insurance S.A.

TELEFONICA SA

No

01 July 2019 to 31 December 2019

8,694

8,694

Tesco Personal Finance PLC

TESCO PLC

No

01 March 2019 to 31 August 2019

16,237

125

33,727

50,089

Tesco Underwriting Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

1,100

1,100

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 July 2019 to 31 December 2019

1,539

1,539

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

1,018

1,018

TSB Bank plc

BANCO DE SABADELL SA

No

01 July 2019 to 31 December 2019

43,114

1,778

71

44,963

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

46,970

46,970

UK General Insurance Limited

NO GROUP

No

01 April 2019 to 30 September 2019

4,907

4,907

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

2,865

-

179

2,300

3

5,347

Ultimate Insurance Solutions Limited

NO GROUP

No

01 July 2019 to 31 December 2019

578

578

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 April 2019 to 30 September 2019

1,827

1,827

Unum Ltd

UNUM GROUP INC.

No

01 July 2019 to 31 December 2019

560

560

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 July 2019 to 31 December 2019

16,450

16,450

Virgin Money plc

VIRGIN MONEY UK PLC

No

01 July 2019 to 31 December 2019

5,606

426

6,032

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 July 2019 to 31 December 2019

-

7,212

5

7,217

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 July 2019 to 31 December 2019

6,071

6,071

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

261

104

573

7

945

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 July 2019 to 31 December 2019

682

682

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

2,448

2

826

14,856

158

18,290

Zeux Limited

NO GROUP

No

01 June 2019 to 30 November 2019

1,070

1,070

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 July 2019 to 31 December 2019

1,518

11

4,899

846

7,274

Closed within 3 days

Complaints data - Closed within 3 days

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 July 2019 to 31 December 2019

66.7%

33.5%

12.8%

0.0%

22.1%

Acm Ulr Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

0.4%

0.4%

Acorn Insurance & Financial Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

16.5%

16.5%

Acromas Insurance Company Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

43.7%

43.7%

Adrian Flux Insurance Services Group

NO GROUP

No

01 March 2019 to 31 August 2019

72.8%

72.8%

Ageas Insurance Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

44.2%

44.2%

Ageas Retail Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

61.1%

61.1%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 July 2019 to 31 December 2019

35.8%

6.3%

0.0%

0.0%

6.6%

Al Rayan Bank PLC

NO GROUP

No

01 July 2019 to 31 December 2019

20.9%

24.4%

0.0%

21.5%

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

59.0%

14.9%

39.0%

Allianz Insurance Plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

22.0%

22.0%

Allianz plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

78.5%

78.5%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 July 2019 to 31 December 2019

15.7%

1.5%

6.6%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

Yes

01 June 2019 to 30 November 2019

49.4%

49.4%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 July 2019 to 31 December 2019

17.2%

17.2%

Animal Friends Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

4.8%

4.8%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 July 2019 to 31 December 2019

23.5%

23.5%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 July 2019 to 31 December 2019

61.5%

61.5%

Assurant General Insurance Limited

ASSURANT INC

No

01 July 2019 to 31 December 2019

71.1%

71.1%

Asurion Europe Limited

NEW ASURION CORP

No

01 July 2019 to 31 December 2019

45.0%

45.0%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

49.8%

49.8%

Automobile Association Insurance Services Limited

AA PLC

No

01 February 2019 to 31 July 2019

55.5%

55.5%

Aviva Insurance Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

36.9%

36.9%

Aviva Life Services UK Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

0.0%

32.4%

42.9%

42.5%

36.1%

36.3%

Aviva UK Digital Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

56.6%

56.6%

AWP Assistance UK Ltd

ALLIANZ SE

No

01 July 2019 to 31 December 2019

17.6%

17.6%

AXA Insurance UK Plc

AXA UK

No

01 July 2019 to 31 December 2019

40.1%

40.1%

AXA PPP Healthcare Limited

AXA UK

No

01 July 2019 to 31 December 2019

73.7%

73.7%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

5.4%

5.4%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 July 2019 to 31 December 2019

35.6%

12.3%

5.9%

2.9%

21.7%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

68.3%

8.1%

58.7%

2.6%

3.4%

14.7%

Barclays Bank Plc

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

78.3%

0.0%

66.7%

0.0%

78.2%

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

64.1%

31.7%

47.1%

2.2%

35.4%

32.4%

Benenden Healthcare Society Limited, The

Benenden Healthcare Society Limited, The

Yes

01 July 2019 to 31 December 2019

71.2%

71.2%

BISL Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

35.6%

35.6%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

19.2%

4.7%

4.8%

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 July 2019 to 31 December 2019

41.8%

0.0%

23.2%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 April 2019 to 30 September 2019

0.0%

5.8%

9.7%

4.8%

9.0%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 July 2019 to 31 December 2019

34.4%

34.4%

British Gas Services Limited

CENTRICA PLC

Yes

01 July 2019 to 31 December 2019

70.8%

70.8%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 July 2019 to 31 December 2019

57.0%

57.0%

Call Assist Ltd

CALL ASSIST LIMITED

No

01 May 2019 to 31 October 2019

16.1%

16.1%

Canada Square Operations Limited

CITIGROUP INC

No

01 July 2019 to 31 December 2019

3.4%

0.5%

0.5%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 July 2019 to 31 December 2019

38.1%

5.8%

10.9%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 July 2019 to 31 December 2019

33.8%

33.8%

Card Protection Plan Ltd

CPP GROUP

Yes

01 July 2019 to 31 December 2019

5.1%

5.1%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

51.9%

51.9%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 May 2019 to 31 October 2019

8.1%

8.1%

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

60.2%

60.2%

Cater Allen Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

43.1%

66.7%

43.2%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 July 2019 to 31 December 2019

25.5%

27.4%

26.8%

Chubb European Group SE

CHUBB LIMITED

Yes

01 July 2019 to 31 December 2019

76.0%

76.0%

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 July 2019 to 31 December 2019

47.5%

47.5%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 July 2019 to 31 December 2019

70.1%

70.1%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 February 2019 to 31 July 2019

81.0%

54.4%

59.8%

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

Yes

01 April 2019 to 30 September 2019

41.9%

33.3%

28.9%

0.0%

10.0%

10.4%

Cofunds Limited

AEGON UK

No

01 July 2019 to 31 December 2019

23.5%

27.3%

27.0%

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 May 2019 to 31 October 2019

17.2%

17.2%

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

2.1%

0.0%

0.0%

1.2%

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 July 2019 to 31 December 2019

67.7%

0.0%

45.7%

0.2%

8.0%

31.6%

Corgi Homeplan Ltd

US BANCORP

No

01 July 2019 to 31 December 2019

36.3%

36.3%

Countrywide Assured Plc

CHESNARA PLC

No

01 July 2019 to 31 December 2019

44.3%

27.0%

43.8%

35.9%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

41.9%

20.0%

7.3%

40.0%

12.2%

38.8%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 July 2019 to 31 December 2019

32.8%

32.8%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

76.2%

47.1%

1.5%

13.3%

54.2%

Creation Financial Services Limited

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

1.4%

0.9%

1.1%

CT Capital Limited

NO GROUP

No

01 July 2019 to 31 December 2019

18.1%

18.1%

Cumberland Building Society

NO GROUP

No

01 April 2019 to 30 September 2019

27.4%

3.4%

0.0%

8.3%

4.6%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

No

01 July 2019 to 31 December 2019

64.4%

25.0%

75.0%

64.4%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 July 2019 to 31 December 2019

27.3%

27.3%

Devitt Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

75.4%

75.4%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 April 2019 to 30 September 2019

39.8%

39.8%

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 April 2019 to 30 September 2019

14.5%

26.1%

14.8%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 March 2019 to 31 August 2019

42.2%

42.2%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 July 2019 to 31 December 2019

31.1%

47.0%

46.7%

esure Insurance Limited

ESURE GROUP PLC

Yes

01 July 2019 to 31 December 2019

42.6%

42.6%

EUI Limited

ADMIRAL GROUP PLC

No

01 July 2019 to 31 December 2019

55.9%

55.9%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

41.9%

41.9%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 July 2019 to 31 December 2019

89.3%

89.3%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

4.0%

26.2%

38.7%

31.8%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

33.8%

42.8%

36.7%

FCE Bank Plc

FORD MOTOR CO

No

01 July 2019 to 31 December 2019

13.6%

3.7%

5.1%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

7.3%

7.3%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

2.4%

2.8%

2.6%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

53.2%

53.2%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

11.1%

11.1%

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

4.9%

4.9%

Gresham Insurance Company Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

77.3%

77.3%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

57.1%

66.7%

66.5%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 July 2019 to 31 December 2019

35.5%

22.8%

19.8%

20.2%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

61.7%

61.7%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

63.3%

63.3%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

33.5%

33.5%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 July 2019 to 31 December 2019

29.7%

29.7%

Hiscox Insurance Company Limited

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

65.0%

59.0%

64.4%

31.7%

62.9%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

50.5%

50.5%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 March 2019 to 03 September 2019

0.9%

0.9%

Homeserve Membership Limited

HOMESERVE PLC

No

01 April 2019 to 30 September 2019

36.1%

36.1%

Howserv Limited

STAYSURE HOLDINGS LTD

No

01 July 2019 to 31 December 2019

89.9%

89.9%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

68.6%

9.1%

46.1%

41.2%

33.3%

56.4%

IGO4 Limited

NO GROUP

No

01 July 2019 to 31 December 2019

44.2%

44.2%

Ikano Bank AB (publ)

NO GROUP

No

01 July 2019 to 31 December 2019

56.3%

43.7%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

53.3%

53.3%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 July 2019 to 31 December 2019

70.2%

70.2%

Invesco Fund Managers Limited

INVESCO LTD

No

01 July 2019 to 31 December 2019

45.7%

45.7%

Investec Bank PLC

INVESTEC PLC

No

01 April 2019 to 30 September 2019

72.7%

11.1%

23.5%

69.2%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

27.1%

27.5%

27.4%

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 March 2019 to 31 August 2019

3.3%

3.3%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 July 2019 to 31 December 2019

38.3%

38.3%

Kensington Mortgage Company Limited

NO GROUP

No

01 April 2019 to 30 September 2019

44.1%

44.1%

Landmark Mortgages Limited

NO GROUP

No

01 July 2019 to 31 December 2019

7.1%

7.1%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

74.6%

67.5%

1.4%

23.1%

38.1%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

42.5%

42.5%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

0.9%

0.6%

0.6%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

26.0%

53.1%

19.1%

44.2%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

15.4%

15.4%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

No

01 July 2019 to 31 December 2019

33.3%

18.0%

15.6%

13.5%

15.6%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

42.8%

42.8%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

51.2%

51.2%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

57.2%

10.8%

57.8%

2.6%

2.6%

12.9%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

0.0%

0.8%

0.8%

London and Country Mortgages Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

9.1%

56.8%

21.5%

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 July 2019 to 31 December 2019

28.1%

28.1%

M & G Securities Limited

M&G PLC

No

01 July 2019 to 31 December 2019

39.0%

39.0%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 July 2019 to 31 December 2019

15.2%

15.2%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

71.5%

4.3%

1.3%

20.7%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

66.7%

0.1%

4.3%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 June 2019 to 30 November 2019

88.4%

88.4%

Metro Bank PLC

METRO BANK PLC

No

01 July 2019 to 31 December 2019

67.4%

41.9%

67.0%

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 March 2019 to 31 August 2019

51.2%

51.2%

Moorcroft Debt Recovery Limited

NO GROUP

No

01 February 2019 to 31 July 2019

24.6%

24.6%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

57.9%

57.9%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

3.8%

3.8%

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

28.3%

28.3%

N.I.I.B. Group Limited

BANK OF IRELAND GROUP PLC

No

01 July 2019 to 31 December 2019

94.1%

94.1%

National Farmers' Union Mutual Insurance Society Limited, The

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 July 2019 to 31 December 2019

5.0%

23.1%

7.0%

22.3%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 April 2019 to 30 September 2019

18.3%

18.3%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

57.5%

32.7%

1.6%

5.2%

29.7%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 April 2019 to 04 October 2019

47.7%

12.5%

35.0%

0.5%

4.6%

27.8%

Nemo Personal Finance Limited

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

30.6%

63.2%

60.3%

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

76.8%

42.3%

5.4%

9.1%

22.3%

Next Risk Solutions Limited

NO GROUP

No

01 April 2019 to 30 September 2019

64.5%

64.5%

Northern Bank Limited

DANSKE BANK A/S

No

01 July 2019 to 31 December 2019

44.5%

100.0%

7.5%

2.8%

16.4%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

71.0%

52.8%

75.7%

74.8%

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 April 2019 to 30 September 2019

10.4%

14.7%

12.7%

14.3%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

No

01 July 2019 to 31 December 2019

42.6%

26.3%

41.1%

One Call Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

71.5%

71.5%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 July 2019 to 31 December 2019

62.5%

36.2%

42.2%

Openwork Limited

OPENWORK PARTNERSHIP LLP

No

01 July 2019 to 31 December 2019

6.5%

3.0%

2.7%

3.6%

OVO (S) HOME SERVICES LIMITED

SSE PLC

No

01 April 2019 to 30 September 2019

67.8%

67.8%

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

0.1%

0.1%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 April 2019 to 30 September 2019

29.2%

41.7%

13.7%

20.4%

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 July 2019 to 31 December 2019

38.7%

38.0%

38.1%

Pepper (UK) Limited

NO GROUP

No

01 July 2019 to 31 December 2019

18.9%

18.9%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

43.7%

0.0%

51.9%

42.4%

45.4%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

46.7%

50.7%

33.9%

46.4%

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

15.9%

15.9%

Post Office Management Services Limited

POST OFFICE LIMITED

No

01 April 2019 to 30 September 2019

14.5%

14.5%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

57.4%

38.9%

1.1%

0.0%

22.7%

Prudential Assurance Company Limited, The

M&G PLC

Yes

01 July 2019 to 31 December 2019

32.4%

0.0%

32.6%

51.9%

38.3%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 July 2019 to 31 December 2019

14.2%

14.2%

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 July 2019 to 31 December 2019

23.6%

23.6%

Qmetric Group Limited

R&H TRUST CO LTD

No

01 April 2019 to 30 September 2019

64.1%

64.1%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 March 2019 to 31 August 2019

87.9%

14.3%

65.3%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 July 2019 to 31 December 2019

28.6%

28.6%

RCI Financial Services Limited

RENAULT

No

01 July 2019 to 31 December 2019

0.0%

0.0%

ReAssure Limited

SWISS RE AG

No

01 July 2019 to 31 December 2019

26.9%

100.0%

13.8%

13.3%

20.4%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 April 2019 to 30 September 2019

51.0%

51.0%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 January 2019 to 01 July 2019

33.1%

33.1%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

45.2%

45.2%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

51.7%

0.0%

28.5%

2.5%

4.2%

20.5%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

45.4%

54.8%

34.5%

47.0%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

49.5%

49.5%

Saga Services Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

62.5%

62.5%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

56.3%

1.1%

18.5%

52.4%

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

35.8%

2.0%

2.1%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

60.9%

60.9%

Santander UK Plc

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

74.8%

2.9%

50.1%

0.5%

1.7%

56.6%

Scottish Equitable Plc

AEGON UK

No

01 July 2019 to 31 December 2019

35.1%

22.7%

20.0%

33.2%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 July 2019 to 31 December 2019

24.6%

0.0%

20.7%

17.3%

19.4%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

49.9%

51.7%

53.1%

50.8%

Sesame Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

3.8%

0.0%

8.1%

1.4%

5.0%

Share Centre Limited, The

SHARE PLC

No

01 July 2019 to 31 December 2019

37.0%

49.2%

48.6%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 July 2019 to 31 December 2019

20.0%

2.3%

38.7%

27.7%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

0.1%

0.1%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 July 2019 to 31 December 2019

20.3%

20.3%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

57.2%

0.0%

21.2%

1.1%

9.8%

19.6%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 July 2019 to 31 December 2019

32.4%

32.4%

Somerset Bridge Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

19.2%

19.2%

SquareTrade Limited

THE ALLSTATE CORP.

No

01 July 2019 to 31 December 2019

63.6%

63.6%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

14.3%

14.3%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

17.0%

17.8%

9.7%

13.9%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

1.0%

0.0%

0.7%

0.0%

0.5%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

55.4%

15.0%

34.3%

35.6%

51.7%

Starling Bank Limited

STARLING BANK LIMITED

No

01 June 2019 to 30 November 2019

32.4%

32.4%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 July 2019 to 31 December 2019

60.6%

60.6%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 April 2019 to 30 September 2019

1.7%

1.7%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 July 2019 to 31 December 2019

24.6%

25.7%

45.4%

31.1%

Swinton Group Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

54.2%

54.2%

Target Servicing Limited

NO GROUP

No

01 April 2019 to 30 September 2019

20.8%

20.8%

Telefonica Insurance S.A.

TELEFONICA SA

No

01 July 2019 to 31 December 2019

62.1%

62.1%

Tesco Personal Finance PLC

TESCO PLC

No

01 March 2019 to 31 August 2019

47.2%

28.0%

26.8%

33.4%

Tesco Underwriting Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

50.6%

50.6%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 July 2019 to 31 December 2019

10.1%

10.1%

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

38.6%

38.6%

TSB Bank plc

BANCO DE SABADELL SA

No

01 July 2019 to 31 December 2019

68.4%

48.1%

66.2%

67.6%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

62.2%

62.2%

UK General Insurance Limited

NO GROUP

No

01 April 2019 to 30 September 2019

33.7%

33.7%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

54.8%

32.4%

3.1%

0.0%

31.8%

Ultimate Insurance Solutions Limited

NO GROUP

No

01 July 2019 to 31 December 2019

58.0%

58.0%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 April 2019 to 30 September 2019

32.7%

32.7%

Unum Ltd

UNUM GROUP INC.

No

01 July 2019 to 31 December 2019

22.9%

22.9%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 July 2019 to 31 December 2019

26.9%

26.9%

Virgin Money plc

VIRGIN MONEY UK PLC

No

01 July 2019 to 31 December 2019

64.9%

47.7%

63.6%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 July 2019 to 31 December 2019

58.2%

40.0%

58.2%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 July 2019 to 31 December 2019

3.2%

3.2%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

69.3%

47.1%

2.3%

28.6%

25.9%

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 July 2019 to 31 December 2019

19.1%

19.1%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

66.2%

0.0%

35.4%

11.4%

16.5%

19.9%

Zeux Limited

NO GROUP

No

01 June 2019 to 30 November 2019

98.6%

98.6%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 July 2019 to 31 December 2019

19.8%

9.5%

18.6%

12.6%

Closed after 3 days but within 8 weeks

Complaints data - Closed after 3 days but within 8 weeks

Firm Name

Group Name

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 July 2019 to 31 December 2019

33.3%

56.2%

81.2%

100.0%

70.1%

Acm Ulr Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

75.3%

75.3%

Acorn Insurance & Financial Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

83.5%

83.5%

Acromas Insurance Company Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

52.1%

52.1%

Adrian Flux Insurance Services Group

NO GROUP

No

01 March 2019 to 31 August 2019

26.1%

26.1%

Ageas Insurance Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

52.6%

52.6%

Ageas Retail Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

38.6%

38.6%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 July 2019 to 31 December 2019

64.0%

93.8%

85.7%

100.0%

81.8%

Al Rayan Bank PLC

NO GROUP

No

01 July 2019 to 31 December 2019

78.5%

71.5%

100.0%

77.3%

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

39.5%

83.0%

59.3%

Allianz Insurance Plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

72.2%

72.2%

Allianz plc

ALLIANZ SE

No

01 July 2019 to 31 December 2019

20.2%

20.2%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 July 2019 to 31 December 2019

84.1%

35.8%

53.2%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

Yes

01 June 2019 to 30 November 2019

50.1%

50.1%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 July 2019 to 31 December 2019

73.6%

73.6%

Animal Friends Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

95.2%

95.2%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 July 2019 to 31 December 2019

74.2%

74.2%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 July 2019 to 31 December 2019

31.7%

31.7%

Assurant General Insurance Limited

ASSURANT INC

No

01 July 2019 to 31 December 2019

28.5%

28.5%

Asurion Europe Limited

NEW ASURION CORP

No

01 July 2019 to 31 December 2019

54.6%

54.6%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

50.1%

50.1%

Automobile Association Insurance Services Limited

AA PLC

No

01 February 2019 to 31 July 2019

44.2%

44.2%

Aviva Insurance Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

32.6%

32.6%

Aviva Life Services UK Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

0.0%

59.1%

46.3%

44.3%

49.0%

52.5%

Aviva UK Digital Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

23.0%

23.0%

AWP Assistance UK Ltd

ALLIANZ SE

No

01 July 2019 to 31 December 2019

64.9%

64.9%

AXA Insurance UK Plc

AXA UK

No

01 July 2019 to 31 December 2019

29.6%

29.6%

AXA PPP Healthcare Limited

AXA UK

No

01 July 2019 to 31 December 2019

21.1%

21.1%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

94.3%

94.3%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 July 2019 to 31 December 2019

62.9%

87.0%

64.4%

50.0%

64.3%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

30.1%

70.3%

32.9%

56.3%

76.3%

51.5%

Barclays Bank Plc

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

17.9%

100.0%

29.2%

100.0%

17.9%

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 July 2019 to 31 December 2019

30.5%

46.7%

49.4%

46.3%

41.5%

38.9%

Benenden Healthcare Society Limited, The

Benenden Healthcare Society Limited, The

Yes

01 July 2019 to 31 December 2019

28.8%

28.8%

BISL Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

59.0%

59.0%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

80.8%

27.0%

27.1%

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 July 2019 to 31 December 2019

52.6%

35.9%

45.1%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 April 2019 to 30 September 2019

22.2%

92.0%

82.3%

72.0%

83.3%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 July 2019 to 31 December 2019

63.4%

63.4%

British Gas Services Limited

CENTRICA PLC

Yes

01 July 2019 to 31 December 2019

20.8%

20.8%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 July 2019 to 31 December 2019

42.1%

42.1%

Call Assist Ltd

CALL ASSIST LIMITED

No

01 May 2019 to 31 October 2019

32.8%

32.8%

Canada Square Operations Limited

CITIGROUP INC

No

01 July 2019 to 31 December 2019

75.9%

66.7%

72.4%

72.4%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 July 2019 to 31 December 2019

61.1%

58.7%

59.1%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 July 2019 to 31 December 2019

66.2%

66.2%

Card Protection Plan Ltd

CPP GROUP

Yes

01 July 2019 to 31 December 2019

94.4%

94.4%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

47.9%

47.9%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 May 2019 to 31 October 2019

91.8%

91.8%

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

39.8%

39.8%

Cater Allen Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

54.8%

33.3%

54.7%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 July 2019 to 31 December 2019

74.5%

72.3%

73.0%

Chubb European Group SE

CHUBB LIMITED

Yes

01 July 2019 to 31 December 2019

23.3%

23.3%

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 July 2019 to 31 December 2019

52.5%

52.5%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 July 2019 to 31 December 2019

29.3%

29.3%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 February 2019 to 31 July 2019

18.4%

45.5%

39.9%

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

Yes

01 April 2019 to 30 September 2019

46.0%

33.3%

43.5%

76.6%

82.5%

68.8%

Cofunds Limited

AEGON UK

No

01 July 2019 to 31 December 2019

64.7%

61.7%

62.0%

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 May 2019 to 31 October 2019

79.6%

79.6%

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

92.9%

99.5%

100.0%

95.7%

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 July 2019 to 31 December 2019

29.7%

33.3%

53.6%

53.0%

50.9%

42.8%

Corgi Homeplan Ltd

US BANCORP

No

01 July 2019 to 31 December 2019

61.3%

61.3%

Countrywide Assured Plc

CHESNARA PLC

No

01 July 2019 to 31 December 2019

51.0%

69.9%

55.0%

61.0%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

57.0%

20.0%

81.7%

40.0%

61.0%

58.3%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 July 2019 to 31 December 2019

66.4%

66.4%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

23.8%

52.9%

36.0%

80.0%

30.4%

Creation Financial Services Limited

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

81.0%

30.3%

47.0%

CT Capital Limited

NO GROUP

No

01 July 2019 to 31 December 2019

44.3%

44.3%

Cumberland Building Society

NO GROUP

No

01 April 2019 to 30 September 2019

72.6%

93.1%

94.2%

91.7%

90.8%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

No

01 July 2019 to 31 December 2019

35.0%

75.0%

25.0%

35.1%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 July 2019 to 31 December 2019

61.7%

61.7%

Devitt Insurance Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

24.3%

24.3%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 April 2019 to 30 September 2019

60.1%

60.1%

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 April 2019 to 30 September 2019

75.1%

73.9%

75.0%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 March 2019 to 31 August 2019

48.3%

48.3%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 July 2019 to 31 December 2019

62.2%

51.7%

51.9%

esure Insurance Limited

ESURE GROUP PLC

Yes

01 July 2019 to 31 December 2019

55.7%

55.7%

EUI Limited

ADMIRAL GROUP PLC

No

01 July 2019 to 31 December 2019

42.5%

42.5%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

57.0%

57.0%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 July 2019 to 31 December 2019

10.7%

10.7%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

96.0%

73.8%

61.3%

68.2%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

66.2%

57.2%

63.3%

FCE Bank Plc

FORD MOTOR CO

No

01 July 2019 to 31 December 2019

86.4%

96.3%

94.9%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

80.7%

80.7%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

24.4%

43.8%

37.1%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 July 2019 to 31 December 2019

44.9%

44.9%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 July 2019 to 31 December 2019

88.5%

88.5%

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

92.1%

92.1%

Gresham Insurance Company Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

20.4%

20.4%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

33.3%

32.0%

32.0%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 July 2019 to 31 December 2019

64.5%

75.7%

71.5%

71.7%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

37.5%

37.5%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

36.1%

36.1%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

63.7%

63.7%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 July 2019 to 31 December 2019

69.7%

69.7%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

47.7%

47.7%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 March 2019 to 03 September 2019

98.7%

98.7%

Homeserve Membership Limited

HOMESERVE PLC

No

01 April 2019 to 30 September 2019

60.8%

60.8%

Howserv Limited

STAYSURE HOLDINGS LTD

No

01 July 2019 to 31 December 2019

10.1%

10.1%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

34.7%

41.0%

27.7%

63.3%

33.5%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

30.7%

74.5%

52.7%

45.0%

62.7%

37.4%

IGO4 Limited

NO GROUP

No

01 July 2019 to 31 December 2019

54.2%

54.2%

Ikano Bank AB (publ)

NO GROUP

No

01 July 2019 to 31 December 2019

41.8%

86.9%

51.9%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

46.6%

46.6%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 July 2019 to 31 December 2019

29.8%

29.8%

Invesco Fund Managers Limited

INVESCO LTD

No

01 July 2019 to 31 December 2019

51.7%

51.7%

Investec Bank PLC

INVESTEC PLC

No

01 April 2019 to 30 September 2019

27.0%

77.8%

68.6%

29.9%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

45.0%

41.3%

42.9%

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 March 2019 to 31 August 2019

96.2%

96.2%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 July 2019 to 31 December 2019

61.7%

61.7%

Kensington Mortgage Company Limited

NO GROUP

No

01 April 2019 to 30 September 2019

55.4%

55.4%

Landmark Mortgages Limited

NO GROUP

No

01 July 2019 to 31 December 2019

91.6%

91.6%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

25.1%

32.2%

92.4%

38.5%

58.6%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

52.5%

52.5%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

92.3%

54.7%

61.4%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 July 2019 to 31 December 2019

72.2%

35.3%

76.4%

46.8%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

81.9%

81.9%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

No

01 July 2019 to 31 December 2019

33.3%

65.1%

73.2%

73.3%

72.4%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 July 2019 to 31 December 2019

55.2%

55.2%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

37.3%

37.3%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

40.2%

73.1%

33.3%

43.3%

74.1%

42.8%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

100.0%

48.9%

49.0%

London and Country Mortgages Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

90.7%

43.2%

78.4%

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 July 2019 to 31 December 2019

71.3%

71.3%

M & G Securities Limited

M&G PLC

No

01 July 2019 to 31 December 2019

58.7%

58.7%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 July 2019 to 31 December 2019

81.9%

81.9%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 July 2019 to 31 December 2019

27.4%

95.7%

98.5%

78.9%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

31.2%

46.0%

45.1%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 June 2019 to 30 November 2019

11.6%

11.6%

Metro Bank PLC

METRO BANK PLC

No

01 July 2019 to 31 December 2019

32.6%

58.1%

33.0%

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 March 2019 to 31 August 2019

48.6%

48.6%

Moorcroft Debt Recovery Limited

NO GROUP

No

01 February 2019 to 31 July 2019

75.1%

75.1%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

33.5%

33.5%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

94.3%

94.3%

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 April 2019 to 30 September 2019

71.3%

71.3%

N.I.I.B. Group Limited

BANK OF IRELAND GROUP PLC

No

01 July 2019 to 31 December 2019

5.5%

5.5%

National Farmers' Union Mutual Insurance Society Limited, The

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 July 2019 to 31 December 2019

95.0%

72.3%

93.0%

73.3%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 April 2019 to 30 September 2019

71.7%

71.7%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

39.7%

15.2%

52.2%

32.3%

55.3%

36.4%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 April 2019 to 04 October 2019

51.8%

87.5%

64.1%

94.4%

87.2%

69.8%

Nemo Personal Finance Limited

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

65.3%

35.0%

37.7%

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

23.2%

100.0%

55.7%

88.0%

72.7%

72.6%

Next Risk Solutions Limited

NO GROUP

No

01 April 2019 to 30 September 2019

35.5%

35.5%

Northern Bank Limited

DANSKE BANK A/S

No

01 July 2019 to 31 December 2019

55.5%

92.5%

82.6%

100.0%

73.9%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

29.0%

47.2%

21.5%

22.7%

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 April 2019 to 30 September 2019

88.0%

77.5%

67.3%

78.5%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

No

01 July 2019 to 31 December 2019

56.1%

70.2%

57.4%

One Call Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

28.5%

28.5%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 July 2019 to 31 December 2019

34.8%

55.1%

93.8%

52.2%

Openwork Limited

OPENWORK PARTNERSHIP LLP

No

01 July 2019 to 31 December 2019

87.2%

88.5%

95.6%

86.5%

92.5%

OVO (S) HOME SERVICES LIMITED

SSE PLC

No

01 April 2019 to 30 September 2019

30.8%

30.8%

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

53.8%

53.8%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 April 2019 to 30 September 2019

70.8%

54.8%

85.4%

78.3%

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 July 2019 to 31 December 2019

61.3%

62.0%

61.9%

Pepper (UK) Limited

NO GROUP

No

01 July 2019 to 31 December 2019

80.6%

80.6%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

31.5%

100.0%

20.2%

27.9%

28.3%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

43.7%

100.0%

39.0%

54.6%

43.4%

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 July 2019 to 31 December 2019

52.0%

52.0%

Post Office Management Services Limited

POST OFFICE LIMITED

No

01 April 2019 to 30 September 2019

85.5%

85.5%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

27.4%

38.0%

26.2%

40.7%

28.4%

Prudential Assurance Company Limited, The

M&G PLC

Yes

01 July 2019 to 31 December 2019

56.3%

90.0%

59.4%

46.9%

53.7%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 July 2019 to 31 December 2019

78.2%

78.2%

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 July 2019 to 31 December 2019

67.7%

67.7%

Qmetric Group Limited

R&H TRUST CO LTD

No

01 April 2019 to 30 September 2019

34.9%

34.9%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 March 2019 to 31 August 2019

12.0%

84.4%

34.2%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 July 2019 to 31 December 2019

64.5%

64.5%

RCI Financial Services Limited

RENAULT

No

01 July 2019 to 31 December 2019

19.6%

19.6%

ReAssure Limited

SWISS RE AG

No

01 July 2019 to 31 December 2019

69.2%

79.9%

82.0%

74.8%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 April 2019 to 30 September 2019

48.8%

48.8%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 January 2019 to 01 July 2019

66.3%

66.3%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

42.6%

42.6%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

44.5%

30.8%

58.8%

35.8%

50.3%

39.4%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 July 2019 to 31 December 2019

47.2%

41.9%

60.9%

47.2%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

49.8%

49.8%

Saga Services Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

36.6%

36.6%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 March 2019 to 31 August 2019

32.6%

91.9%

71.4%

36.6%

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

61.2%

68.0%

68.0%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

36.8%

36.8%

Santander UK Plc

BANCO SANTANDER SA

No

01 July 2019 to 31 December 2019

25.0%

42.0%

49.2%

56.9%

39.8%

33.4%

Scottish Equitable Plc

AEGON UK

No

01 July 2019 to 31 December 2019

60.3%

76.1%

77.5%

62.6%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 July 2019 to 31 December 2019

72.3%

100.0%

75.1%

80.2%

77.5%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

47.1%

40.0%

42.3%

45.0%

Sesame Limited

AVIVA PLC

No

01 July 2019 to 31 December 2019

55.0%

81.3%

83.2%

76.4%

77.8%

Share Centre Limited, The

SHARE PLC

No

01 July 2019 to 31 December 2019

59.3%

50.3%

50.7%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 July 2019 to 31 December 2019

80.0%

93.6%

61.3%

71.5%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 July 2019 to 31 December 2019

20.0%

20.0%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 July 2019 to 31 December 2019

79.3%

79.3%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

42.7%

64.3%

78.4%

44.9%

72.4%

49.0%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 July 2019 to 31 December 2019

64.6%

64.6%

Somerset Bridge Insurance Services Limited

NO GROUP

No

01 July 2019 to 31 December 2019

71.2%

71.2%

SquareTrade Limited

THE ALLSTATE CORP.

No

01 July 2019 to 31 December 2019

36.4%

36.4%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 July 2019 to 31 December 2019

55.0%

55.0%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

80.4%

80.0%

88.3%

83.7%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 July 2019 to 31 December 2019

81.9%

87.1%

93.1%

81.4%

84.9%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 July 2019 to 31 December 2019

42.1%

85.0%

63.9%

59.6%

45.6%

Starling Bank Limited

STARLING BANK LIMITED

No

01 June 2019 to 30 November 2019

67.6%

67.6%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 July 2019 to 31 December 2019

39.4%

39.4%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 April 2019 to 30 September 2019

30.9%

30.9%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 July 2019 to 31 December 2019

74.8%

73.9%

54.6%

68.5%

Swinton Group Ltd

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

43.7%

43.7%

Target Servicing Limited

NO GROUP

No

01 April 2019 to 30 September 2019

70.8%

70.8%

Telefonica Insurance S.A.

TELEFONICA SA

No

01 July 2019 to 31 December 2019

37.7%

37.7%

Tesco Personal Finance PLC

TESCO PLC

No

01 March 2019 to 31 August 2019

52.7%

72.0%

73.2%

66.6%

Tesco Underwriting Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

47.9%

47.9%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 July 2019 to 31 December 2019

88.8%

88.8%

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 July 2019 to 31 December 2019

48.2%

48.2%

TSB Bank plc

BANCO DE SABADELL SA

No

01 July 2019 to 31 December 2019

30.9%

49.6%

32.4%

31.6%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 July 2019 to 31 December 2019

36.6%

36.6%

UK General Insurance Limited

NO GROUP

No

01 April 2019 to 30 September 2019

60.4%

60.4%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 July 2019 to 31 December 2019

41.8%

63.1%

37.5%

100.0%

40.7%

Ultimate Insurance Solutions Limited

NO GROUP

No

01 July 2019 to 31 December 2019

42.0%

42.0%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 April 2019 to 30 September 2019

64.0%

64.0%

Unum Ltd

UNUM GROUP INC.

No

01 July 2019 to 31 December 2019

62.0%

62.0%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 July 2019 to 31 December 2019

73.0%

73.0%

Virgin Money plc

VIRGIN MONEY UK PLC

No

01 July 2019 to 31 December 2019

33.1%

51.9%

34.4%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 July 2019 to 31 December 2019

41.1%

40.0%

41.1%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 July 2019 to 31 December 2019

61.5%

61.5%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 April 2019 to 30 September 2019

30.7%

52.9%

91.6%

71.4%

70.4%

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 July 2019 to 31 December 2019

80.6%

80.6%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 July 2019 to 31 December 2019

28.3%

100.0%

53.0%

56.0%

75.9%

52.4%

Zeux Limited

NO GROUP

No

01 June 2019 to 30 November 2019

1.3%

1.3%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 July 2019 to 31 December 2019

29.3%

27.3%

62.1%

46.6%

53.4%

Upheld

Complaints data - Upheld

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 July 2019 to 31 December 2019

88.9%

69.6%

0.1%

0.0%

30.6%

Acm Ulr Limited

BGL GROUP

No

01 July 2019 to 31 December 2019

43.2%

43.2%

Acorn Insurance & Financial Services Ltd

NO GROUP

No

01 July 2019 to 31 December 2019

34.0%

34.0%

Acromas Insurance Company Limited

SAGA PLC

No

01 February 2019 to 31 July 2019

43.8%

43.8%

Adrian Flux Insurance Services Group

NO GROUP

No

01 March 2019 to 31 August 2019

28.6%

28.6%

Ageas Insurance Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

41.4%

41.4%

Ageas Retail Limited

AGEAS SA-NV

No

01 July 2019 to 31 December 2019

36.0%

36.0%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 July 2019 to 31 December 2019

44.6%

28.1%

18.8%

0.0%

23.6%

Al Rayan Bank PLC

NO GROUP

No

01 July 2019 to 31 December 2019

74.6%

50.4%

0.0%

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