Firm-level complaints data sortable table: 2021 H1

The data relates to the first half of 2021 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

29 October 2021 update: we have updated the data on the closed, closed within 3 days, closed after 3 days within 8 weeks and the upheld data tables. This was due to errors in the respective decumulation & pensions and insurance & pure protection columns.

Complaints data - Context (Provision)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards (per 1,000 accounts)

Decumulation & pensions (per 1,000 policies in force)

Home finance (per 1,000 balances outstanding)

Insurance & pure protection (per 1,000 policies in force)

Investments (per 1,000 client accounts)

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

9.47

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2021 to 30-06-2021

2.63

2.56

1.3

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2020 to 31-03-2021

0

0

53.47

0

0

One Call Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

3.45

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2021 to 30-06-2021

2.09

9.87

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-01-2021 to 30-06-2021

12.04

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2020 to 31-03-2021

1.79

5.06

Pet Protect Ltd

PET HEALTH INC.

no

01-01-2021 to 30-06-2021

7.98

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

2.07

13.7

3

5.29

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

1.68

17.46

1.33

3.91

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2020 to 31-03-2021

3.14

Newline Insurance Company Limited

ODYSSEY GROUP HOLDINGS INC

no

01-01-2021 to 30-06-2021

5.84

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

0.97

4.19

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2021 to 30-06-2021

0.67

Quilter Investment Platform Limited

QUILTER PLC

no

01-01-2021 to 30-06-2021

4.34

Quilter Life & Pensions Limited

QUILTER PLC GROUP

no

01-01-2021 to 30-06-2021

7.4

6.57

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2021 to 30-06-2021

0.64

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

2.39

ReAssure Limited

SWISS RE AG

no

01-01-2021 to 30-06-2021

2.3

0.75

3.51

8.07

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-01-2021 to 30-06-2021

61.5

Royal & Sun Alliance Insurance Limited

RSA INSURANCE UK

no

01-01-2021 to 30-06-2021

2.81

Saga Services Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

4.08

Next Risk Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

71.37

Neilson Financial Services Limited

NO GROUP

no

01-10-2020 to 31-03-2021

3.93

Santander ISA Managers Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

3.35

London General Insurance Company Limited

TWG EUROPE LIMITED

no

01-01-2021 to 30-06-2021

0.2

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

0.75

5.14

0.84

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

0.29

3.41

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

1.24

0.55

Legal Insurance Management Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

0.27

Link Market Services Trustees Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.43

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2021 to 30-06-2021

2.79

0.97

4.43

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

1.52

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

2.79

0

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

2.7

0.48

8.6

5.63

2.99

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2021 to 30-06-2021

1.77

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2020 to 04-04-2021

1.42

3.73

14.28

0.41

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

5.78

22.84

0.58

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

2.82

0

0

0.93

0

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2021 to 30-06-2021

7.53

Metro Bank PLC

METRO BANK PLC

no

01-01-2021 to 30-06-2021

3.43

7.35

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2020 to 28-02-2021

5.16

0.22

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2020 to 31-01-2021

0.63

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-01-2021 to 30-06-2021

5.54

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

1.24

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2020 to 31-03-2021

0.61

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

3.31

3.38

5.92

0.28

1.79

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

5.28

26.42

2.87

Santander UK Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

3.03

0

5.82

2.83

1.09

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2020 to 31-03-2021

12.34

Trading 212 UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.98

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-01-2021 to 30-06-2021

3.34

12.64

3.26

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

28.34

0

0

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2020 to 31-03-2021

3.99

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2021 to 30-06-2021

0.64

2.34

1.01

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2021 to 30-06-2021

3.16

2.64

0.33

2.95

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

3

1.23

10.48

0.5

1.28

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2021 to 30-06-2021

1.41

0.64

0.48

The Share Centre Limited

SHARE PLC

no

01-01-2021 to 30-06-2021

13.37

21.6

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

1.92

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2021 to 30-06-2021

4.28

8.87

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2020 to 28-02-2021

4.78

4.45

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2021 to 30-06-2021

2.14

Union Reiseversicherung AG

NO GROUP

no

01-10-2020 to 31-03-2021

3.15

Unum Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

8.6

Vanguard Asset Management, Ltd

VANGUARD ASSET MANAGEMENT LTD

no

01-01-2021 to 30-06-2021

5.19

2.01

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2021 to 30-06-2021

5.65

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2021 to 30-06-2021

3.67

6.2

2.12

Volkswagen Financial Services (UK) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.12

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

0.55

6.7

0.46

Zopa Bank Limited

NO GROUP

yes

01-01-2021 to 30-06-2021

3.84

2.53

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

3.45

1.21

4.6

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

1.04

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2020 to 31-03-2021

2.97

Scottish Equitable Plc

AEGON NV

no

01-01-2021 to 30-06-2021

1.34

1.15

5.05

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2021 to 30-06-2021

7.38

Scottish Friendly Assurance Society Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4.16

0.37

3.87

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

1.37

0

1.18

11.66

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

1.4

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2021 to 30-06-2021

4.01

159.78

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2021 to 30-06-2021

2.89

20.67

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

0.89

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2021 to 30-06-2021

0.78

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

1.29

3.82

2.21

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2021 to 30-06-2021

0.52

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2021 to 30-06-2021

15.54

Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U.

NO GROUP

no

01-01-2021 to 30-06-2021

5.29

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

2.64

0

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2021 to 30-06-2021

1.2

0.87

0.8

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

0.74

35.06

0.71

1.77

Starling Bank Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1.23

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2021 to 30-06-2021

13.14

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2020 to 31-03-2021

0.08

Suffolk Life Pensions Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

15.74

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2021 to 30-06-2021

1.1

3.7

9.98

Tandem Bank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4.65

Target Servicing Limited

NO GROUP

no

01-10-2020 to 31-03-2021

3.61

Landmark Mortgages Limited

NO GROUP

no

01-01-2021 to 30-06-2021

26.9

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-01-2021 to 30-06-2021

14.33

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2021 to 30-06-2021

0.49

4.15

British Gas Services Limited

CENTRICA PLC

yes

01-01-2021 to 30-06-2021

26.33

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2020 to 31-03-2021

0.28

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2021 to 30-06-2021

4.4

4.39

37.59

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

2.2

0.12

8.96

8.31

7.01

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2021 to 30-06-2021

6.65

0

1.17

0

0.91

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2021 to 30-06-2021

2.89

13.27

2.81

5.2

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-01-2021 to 30-06-2021

2.65

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

722625

Bought By Many Ltd

NO GROUP

no

01-10-2020 to 31-03-2021

4.36

Bradford & Bingley Limited

UK ASSET RESOLUTION LIMITED

yes

01-10-2020 to 31-03-2021

29.57

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2021 to 30-06-2021

5.59

AXA Insurance UK Plc

AXA SA

no

01-01-2021 to 30-06-2021

4

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP COMPANY

no

01-01-2021 to 30-06-2021

4.87

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2020 to 30-04-2021

0.74

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2021 to 30-06-2021

4.17

0.15

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

0.77

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

1.89

Cater Allen Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

5.09

Caversham Insurance Limited

NO GROUP

no

16-10-2020 to 15-04-2021

3.54

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2021 to 30-06-2021

1.81

18.13

Chubb European Group SE

CHUBB LIMITED

no

01-01-2021 to 30-06-2021

1.59

Citibank UK Limited

CITIGROUP INC

no

01-01-2021 to 30-06-2021

8.4

AXA PPP Healthcare Limited

AXA SA

no

01-01-2021 to 30-06-2021

29.09

AXA France IARD

AXA GROUP

no

01-01-2021 to 30-06-2021

28.48

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2020 to 31-01-2021

1.42

4.52

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2021 to 30-06-2021

1.49

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

1.53

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2020 to 28-02-2021

1.74

Advanced Payment Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

3.47

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

0.78

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

1.82

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2021 to 30-06-2021

1.02

3.05

AJ Bell Management Limited

NO GROUP

no

01-10-2020 to 31-03-2021

17.68

4.56

AJ Bell Securities Limited

AJ BELL PLC

no

01-10-2020 to 31-03-2021

2.2

4.23

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

1.61

13.34

Allianz plc

NO GROUP

no

01-01-2021 to 30-06-2021

15.93

AWP P&C SA

ALLIANZ SE

no

01-01-2021 to 30-06-2021

0.22

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2021 to 30-06-2021

2.15

0.03

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2020 to 31-05-2021

1.25

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

0.5

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2021 to 30-06-2021

2.18

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2021 to 30-06-2021

3.32

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

1.04

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

01-01-2021 to 30-06-2021

3.42

Atom Bank PLC

ATOM BANK PLC

no

01-10-2020 to 31-03-2021

4.73

8.94

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

0

1.88

9.63

0.99

2.3

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2021 to 30-06-2021

0.33

0.33

ClearBank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

5.05

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

01-10-2020 to 31-03-2021

4.24

0

4.83

39.07

0

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2021 to 30-06-2021

1.47

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

0.82

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

1.44

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2021 to 30-06-2021

1.44

0.99

0.32

Freetrade Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.92

Fresh Insurance Services Group Limited

NO GROUP

no

01-01-2021 to 30-06-2021

55.51

Funding Circle Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

0.94

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

8.35

2.32

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2021 to 30-06-2021

0.77

0.03

0.41

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

1.38

Henderson Global Investors Limited

JANUS HENDERSON GROUP

no

01-01-2021 to 30-06-2021

2.73

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

2.62

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

8.17

3

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2021 to 30-06-2021

101.26

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

5.84

0.2

8

0.33

2.14

I Go 4 Ltd.

NO GROUP

no

01-01-2021 to 30-06-2021

6.2

Ikano Bank AB (publ)

NO GROUP

no

01-01-2021 to 30-06-2021

6.04

0

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

3.27

Interactive Investor Services Limited

INTERACTIVE INVESTOR SERVICES LIMITED

no

01-01-2021 to 30-06-2021

6.27

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2021 to 30-06-2021

3.58

Investec Bank PLC

INVESTEC PLC

no

01-10-2020 to 31-03-2021

5.02

0

3.73

0

1.08

Investment Funds Direct Limited

M&G GROUP

no

01-01-2021 to 30-06-2021

4.57

2.86

J D Williams & Company Limited

J D WILLIAMS & COMPANY LIMITED

no

01-09-2020 to 28-02-2021

0.51

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2021 to 30-06-2021

4.9

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

1.84

Cofunds Limited

AEGON GROUP

no

01-01-2021 to 30-06-2021

5.26

1.14

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2020 to 31-03-2021

3.93

Corgi Homeplan Ltd

US BANCORP

no

01-01-2021 to 30-06-2021

10.85

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

3.62

1.56

7.51

1.5

1.4

Covea Insurance plc

ATLANTA GROUP

yes

01-01-2021 to 30-06-2021

1.34

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

1.48

3.31

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

1.34

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

6.68

34.76

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

23.39

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2021 to 30-06-2021

8.97

4.43

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.4

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

4.36

Drydens Limited

NO GROUP

no

01-01-2021 to 30-06-2021

5.6

FCE Bank Plc

FORD MOTOR CO

no

01-01-2021 to 30-06-2021

1.05

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2020 to 31-03-2021

25.04

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2021 to 30-06-2021

25.56

0.74

esure Insurance Limited

ESURE GROUP PLC

no

01-01-2021 to 30-06-2021

1.92

eToro (UK) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

4.42

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2021 to 30-06-2021

2.22

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

7.3

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2021 to 30-06-2021

9.02

Extracover Limited

NO GROUP

no

01-01-2021 to 30-06-2021

29.56

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

4.4

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2021 to 30-06-2021

1.78

0.46

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

2.11

Complaints data - Context (intermediation)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm name

Firm group

Joint report

Reporting period

Decumulation & pensions (per 1,000 policies sold)

Home finance (per 1,000 sales)

Insurance & pure protection (per 1,000 policies sold)

Investments (per 1,000 sales or transactions)

M & G Securities Limited

M&G PLC GROUP

no

01-01-2021 to 30-06-2021

1.91

One Call Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4.23

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2020 to 31-03-2021

0

0

0

0

Newline Insurance Company Limited

ODYSSEY GROUP HOLDINGS INC

no

01-01-2021 to 30-06-2021

12.71

Neilson Financial Services Limited

NO GROUP

no

01-10-2020 to 31-03-2021

34.46

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

6.51

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2020 to 28-02-2021

0.21

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2021 to 30-06-2021

11.42

London and Country Mortgages Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

26.02

3.67

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2020 to 31-03-2021

0.74

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

0.54

19.92

Investec Bank PLC

INVESTEC PLC

no

01-10-2020 to 31-03-2021

0

0

0

0

Interactive Investor Services Limited

INTERACTIVE INVESTOR SERVICES LIMITED

no

01-01-2021 to 30-06-2021

1.05

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

13.33

Ikano Bank AB (publ)

NO GROUP

no

01-01-2021 to 30-06-2021

0

I Go 4 Ltd.

NO GROUP

no

01-01-2021 to 30-06-2021

10.66

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-01-2021 to 30-06-2021

23.71

Pet Protect Ltd

PET HEALTH INC.

no

01-01-2021 to 30-06-2021

87.7

Homeserve Membership Limited

NO GROUP

no

01-10-2020 to 31-03-2021

72.07

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE GROUP

no

01-01-2021 to 30-06-2021

3.41

0.33

1.65

3

UK General Insurance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

2.14

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2021 to 30-06-2021

0.82

The Share Centre Limited

SHARE PLC

no

01-01-2021 to 30-06-2021

0

0

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

29.99

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-01-2021 to 30-06-2021

0

10.34

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2020 to 31-03-2021

7.43

Suffolk Life Pensions Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

405.15

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2021 to 30-06-2021

177.6

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2020 to 31-03-2021

19.67

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

3.81

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

20.68

34.03

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2021 to 30-06-2021

108.62

Resolution Compliance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.05

Qmetric Group Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1.1

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2021 to 30-06-2021

6.7

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

12.5

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2021 to 30-06-2021

13.73

Hastings Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

12.62

Acm Ulr Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4.3

Automobile Association Insurance Services Limited

NO GROUP

no

01-08-2020 to 31-01-2021

5.99

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-01-2021 to 30-06-2021

4.16

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2021 to 30-06-2021

3.62

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2021 to 30-06-2021

0

0

AXA Insurance UK Plc

AXA SA

no

01-01-2021 to 30-06-2021

8.27

AWP P&C SA

ALLIANZ SE

no

01-01-2021 to 30-06-2021

0.75

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2021 to 30-06-2021

1.13

1.13

Atom Bank PLC

ATOM BANK PLC

no

01-10-2020 to 31-03-2021

8.94

Bollington Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

no

01-01-2021 to 30-06-2021

8.15

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

01-01-2021 to 30-06-2021

7.38

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

8.04

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

yes

01-01-2021 to 30-06-2021

1.84

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

0

AJ Bell Securities Limited

AJ BELL PLC

no

01-10-2020 to 31-03-2021

20.23

18.41

AJ Bell Management Limited

NO GROUP

no

01-10-2020 to 31-03-2021

41.89

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2021 to 30-06-2021

0.02

1.09

BISL Limited

NO GROUP

no

01-01-2021 to 30-06-2021

5.94

Bought By Many Ltd

NO GROUP

no

01-10-2020 to 31-03-2021

12.67

Fresh Insurance Services Group Limited

NO GROUP

no

01-01-2021 to 30-06-2021

80.04

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.81

Freetrade Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.09

Extracover Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.31

Experian Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.14

20.39

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2021 to 30-06-2021

69.83

eToro (UK) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

0.03

Endsleigh Insurance Services Limited

NO GROUP

no

01-09-2020 to 28-02-2021

10.14

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2020 to 31-03-2021

22.07

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

1138.28

Brightside Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

8.66

Currys Retail Limited

NO GROUP

no

01-11-2020 to 30-04-2021

15.8

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

2.47

Corgi Homeplan Ltd

US BANCORP

no

01-01-2021 to 30-06-2021

20.84

Connells Limited

NO GROUP

no

01-01-2021 to 30-06-2021

17.77

1.85

Collinson Insurance Services Limited

NO GROUP

no

01-11-2020 to 30-04-2021

12.69

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

01-10-2020 to 31-03-2021

0

0

0

0

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2020 to 31-01-2021

41.02

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

6.46

Xbridge Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1.64

Complaints data - Open

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

2875

7

2441

637

5960

Neilson Financial Services Limited

NO GROUP

no

01-10-2020 to 31-03-2021

562

562

Newline Insurance Company Limited

ODYSSEY GROUP HOLDINGS INC

no

01-01-2021 to 30-06-2021

562

562

Next Risk Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

651

651

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2021 to 30-06-2021

2136

84

4

2224

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2020 to 31-03-2021

0

0

593

1126

4

1723

One Call Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

3749

3749

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2021 to 30-06-2021

720

554

1274

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-01-2021 to 30-06-2021

2115

2115

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2020 to 31-03-2021

456

424

38

918

Pet Protect Ltd

PET HEALTH INC.

no

01-01-2021 to 30-06-2021

557

557

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

1153

2

434

234

1823

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

3596

3596

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

85950

36

5945

1261

333

93525

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2020 to 31-03-2021

1460

1460

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

589

376

6

4

975

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2021 to 30-06-2021

0

0

0

75

0

75

Qmetric Group Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1252

1252

Quilter Investment Platform Limited

QUILTER PLC

no

01-01-2021 to 30-06-2021

1495

1495

Quilter Life & Pensions Limited

QUILTER PLC GROUP

no

01-01-2021 to 30-06-2021

1507

222

1729

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2021 to 30-06-2021

5408

5408

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

1994

1994

ReAssure Limited

SWISS RE AG

no

01-01-2021 to 30-06-2021

4813

1

1059

1929

7802

Resolution Compliance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1

749

750

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-01-2021 to 30-06-2021

1557

1557

Right Choice Insurance Brokers Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

828

828

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2020 to 04-04-2021

40561

4

6335

940

185

48025

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2020 to 31-03-2021

844

844

Saga Services Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

6856

6856

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

7447

7447

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2021 to 30-06-2021

705

705

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-01-2021 to 30-06-2021

752

752

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1270

1270

Landmark Mortgages Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1108

1108

LeasePlan UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

2

2

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

572

913

21

1

1507

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

533

25

558

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

536

30

566

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

678

2359

3037

Legal Insurance Management Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

716

716

Link Market Services Trustees Limited

NO GROUP

no

01-01-2021 to 30-06-2021

560

560

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2021 to 30-06-2021

610

973

308

1891

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

6586

0

6586

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

72

72

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

85935

121

4830

6757

1167

98810

London and Country Mortgages Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

649

35

684

London General Insurance Company Limited

TWG EUROPE LIMITED

no

01-01-2021 to 30-06-2021

581

581

M & G Securities Limited

M&G PLC GROUP

no

01-01-2021 to 30-06-2021

1142

1142

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2021 to 30-06-2021

3974

3974

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

17728

37

607

18372

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

9558

0

0

3910

0

13468

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2021 to 30-06-2021

981

981

Metro Bank PLC

METRO BANK PLC

no

01-01-2021 to 30-06-2021

7301

286

7587

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2020 to 28-02-2021

28142

21

28163

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2020 to 31-01-2021

525

525

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-01-2021 to 30-06-2021

1506

1506

Royal & Sun Alliance Insurance Limited

RSA INSURANCE UK

no

01-01-2021 to 30-06-2021

19486

19486

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

7747

180

763

8690

Investment Funds Direct Limited

M&G GROUP

no

01-01-2021 to 30-06-2021

254

273

527

Trading 212 UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

2910

2910

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

1002

1002

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-01-2021 to 30-06-2021

13994

3

2191

24

8

16220

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

809

0

0

809

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2020 to 31-03-2021

1160

1160

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2021 to 30-06-2021

76

4427

72

4575

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2021 to 30-06-2021

9949

25

612

2227

12813

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

19593

7

2273

1500

79

23452

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2021 to 30-06-2021

4553

2530

436

7519

The Share Centre Limited

SHARE PLC

no

01-01-2021 to 30-06-2021

22

701

723

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2021 to 30-06-2021

2208

2208

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

676

676

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2021 to 30-06-2021

36003

2315

53

38371

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2020 to 31-03-2021

169

169

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2021 to 30-06-2021

30864

30864

UK General Insurance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1422

1422

Union Reiseversicherung AG

NO GROUP

no

01-10-2020 to 31-03-2021

1032

1032

Unum Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

554

554

Vanguard Asset Management, Ltd

VANGUARD ASSET MANAGEMENT LTD

no

01-01-2021 to 30-06-2021

203

627

830

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2021 to 30-06-2021

8960

8960

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2021 to 30-06-2021

14

8248

8

8270

Volkswagen Financial Services (UK) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

3

3

Xbridge Limited

NO GROUP

no

01-01-2021 to 30-06-2021

794

794

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

1633

1

689

32

9

2364

Zopa Bank Limited

NO GROUP

yes

01-01-2021 to 30-06-2021

457

139

596

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

1442

5

3141

488

5076

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2020 to 28-02-2021

15610

4735

20345

Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U.

NO GROUP

no

01-01-2021 to 30-06-2021

4959

4959

Santander Cards UK Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

21

10082

10103

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2021 to 30-06-2021

6982

6982

Santander Consumer (UK) Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

18

18

Santander ISA Managers Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

833

833

Santander UK Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

74330

37

6996

1414

272

83049

Scottish Equitable Plc

AEGON NV

no

01-01-2021 to 30-06-2021

3762

510

106

4378

Scottish Friendly Assurance Society Limited

NO GROUP

no

01-01-2021 to 30-06-2021

474

6

403

776

1659

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

5944

0

1347

1498

8789

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

593

593

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2021 to 30-06-2021

198

58

2

258

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2021 to 30-06-2021

661

577

1238

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

2189

2189

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2021 to 30-06-2021

1839

1839

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

1440

25

671

39

232

2407

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

957

957

Target Servicing Limited

NO GROUP

no

01-10-2020 to 31-03-2021

875

875

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2021 to 30-06-2021

3530

3530

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2021 to 30-06-2021

14971

14971

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

995

0

995

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2021 to 30-06-2021

559

13

202

774

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE GROUP

no

01-01-2021 to 30-06-2021

1

346

16

47

349

759

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

3025

19

54

250

3348

Starling Bank Limited

NO GROUP

no

01-10-2020 to 31-03-2021

2717

2717

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2021 to 30-06-2021

2184

2184

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2020 to 31-03-2021

6

6

Suffolk Life Pensions Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

566

566

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2021 to 30-06-2021

456

326

136

918

Tandem Bank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

333

333

J D Williams & Company Limited

J D WILLIAMS & COMPANY LIMITED

no

01-09-2020 to 28-02-2021

23

23

Investec Bank PLC

INVESTEC PLC

no

01-10-2020 to 31-03-2021

861

0

7

0

35

903

Abraxas Insurance Administration Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

537

537

Bollington Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

no

01-01-2021 to 30-06-2021

770

770

AXA Insurance UK Plc

AXA SA

no

01-01-2021 to 30-06-2021

23676

23676

AXA PPP Healthcare Limited

AXA SA

no

01-01-2021 to 30-06-2021

39178

39178

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2020 to 31-03-2021

1994

1994

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2021 to 30-06-2021

6017

672

175

5

6869

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

78994

22

20628

9002

1361

110007

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2021 to 30-06-2021

7734

3

1

0

20

7758

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2021 to 30-06-2021

104175

83

11937

2598

2411

121204

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-01-2021 to 30-06-2021

531

531

BISL Limited

NO GROUP

no

01-01-2021 to 30-06-2021

8592

8592

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

9

5781

5790

BMW Financial Services(GB) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0

0

Bought By Many Ltd

NO GROUP

no

01-10-2020 to 31-03-2021

1357

1357

AWP P&C SA

ALLIANZ SE

no

01-01-2021 to 30-06-2021

545

545

Bradford & Bingley Limited

UK ASSET RESOLUTION LIMITED

yes

01-10-2020 to 31-03-2021

7

678

73

66

824

Brightside Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1303

1303

British Gas Services Limited

CENTRICA PLC

yes

01-01-2021 to 30-06-2021

191414

191414

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2021 to 30-06-2021

13312

13312

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP COMPANY

no

01-01-2021 to 30-06-2021

24

24

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2020 to 30-04-2021

946

946

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2021 to 30-06-2021

15483

518

16001

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

833

833

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

991

991

Cater Allen Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

507

507

Caversham Insurance Limited

NO GROUP

no

16-10-2020 to 15-04-2021

688

688

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2021 to 30-06-2021

382

1330

1712

AXA France IARD

AXA GROUP

no

01-01-2021 to 30-06-2021

1830

1830

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2021 to 30-06-2021

821

821

Citibank UK Limited

CITIGROUP INC

no

01-01-2021 to 30-06-2021

1733

56

1789

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

542

613

1155

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2021 to 30-06-2021

3

0

655

0

0

658

Accredited Insurance (Europe) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

580

580

Acm Ulr Limited

NO GROUP

no

01-01-2021 to 30-06-2021

600

600

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

880

880

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

2883

2883

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2020 to 28-02-2021

1251

1251

Advanced Payment Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1283

1283

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

3819

3819

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

1745

1745

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2021 to 30-06-2021

635

44

3

3

685

AJ Bell Management Limited

NO GROUP

no

01-10-2020 to 31-03-2021

7

731

738

AJ Bell Securities Limited

AJ BELL PLC

no

01-10-2020 to 31-03-2021

353

1134

1487

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2021 to 30-06-2021

7254

7254

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

15595

974

3806

2968

23343

Allianz plc

NO GROUP

no

01-01-2021 to 30-06-2021

908

908

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2021 to 30-06-2021

4006

73

4079

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2020 to 31-05-2021

5693

5693

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

1696

1696

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

4106

4106

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

yes

01-01-2021 to 30-06-2021

532

532

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2021 to 30-06-2021

9059

9059

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2021 to 30-06-2021

2791

2791

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

2644

2644

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

01-01-2021 to 30-06-2021

6219

6219

Automobile Association Insurance Services Limited

NO GROUP

no

01-08-2020 to 31-01-2021

18447

18447

Aviva Insurance Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

70934

70934

Chubb European Group SE

CHUBB LIMITED

no

01-01-2021 to 30-06-2021

6718

6718

ClearBank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1294

1294

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2021 to 30-06-2021

869

869

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2021 to 30-06-2021

2

14

5550

5566

FCE Bank Plc

FORD MOTOR CO

no

01-01-2021 to 30-06-2021

105

105

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

619

619

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

894

2385

3279

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2021 to 30-06-2021

4687

4687

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

91

91

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2021 to 30-06-2021

22

48

503

573

Freetrade Limited

NO GROUP

no

01-10-2020 to 31-03-2021

598

598

Fresh Insurance Services Group Limited

NO GROUP

no

01-01-2021 to 30-06-2021

811

811

Funding Circle Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

87

87

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

2430

2430

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

41

1914

1955

Hastings Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

22667

22667

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

6792

6792

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

780

780

Henderson Global Investors Limited

JANUS HENDERSON GROUP

no

01-01-2021 to 30-06-2021

614

614

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

793

793

Hitachi Capital (UK) PLC

NO GROUP

no

01-10-2020 to 31-03-2021

4

4

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

8095

8095

Homeserve Membership Limited

NO GROUP

no

01-10-2020 to 31-03-2021

13612

13612

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2021 to 30-06-2021

1518

1518

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

141599

64

7770

2630

2207

154270

I Go 4 Ltd.

NO GROUP

no

01-01-2021 to 30-06-2021

1236

1236

Ikano Bank AB (publ)

NO GROUP

no

01-01-2021 to 30-06-2021

3187

0

3187

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

4829

4829

Interactive Investor Services Limited

INTERACTIVE INVESTOR SERVICES LIMITED

no

01-01-2021 to 30-06-2021

275

3326

3601

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2021 to 30-06-2021

645

666

1311

Extracover Limited

NO GROUP

no

01-01-2021 to 30-06-2021

2663

2663

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2020 to 31-01-2021

70

58

128

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2021 to 30-06-2021

974

10

984

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

01-10-2020 to 31-03-2021

32649

16

1941

3435

24

38065

Cofunds Limited

AEGON GROUP

no

01-01-2021 to 30-06-2021

132

1272

1404

Collinson Insurance Services Limited

NO GROUP

no

01-11-2020 to 30-04-2021

1797

1797

Connells Limited

NO GROUP

no

01-01-2021 to 30-06-2021

530

71

601

Corgi Homeplan Ltd

US BANCORP

no

01-01-2021 to 30-06-2021

1684

1684

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

834

5

83

16

53

991

Covea Insurance plc

ATLANTA GROUP

yes

01-01-2021 to 30-06-2021

2764

2764

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

3195

724

20

3939

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

2523

1

2524

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

1096

68

1164

Currys Retail Limited

NO GROUP

no

01-11-2020 to 30-04-2021

506

506

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

782

782

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1766

1766

Experian Limited

NO GROUP

no

01-10-2020 to 31-03-2021

4

46

50

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

569

569

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2020 to 31-03-2021

33675

33675

Drydens Limited

NO GROUP

no

01-01-2021 to 30-06-2021

5

5

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2020 to 31-03-2021

1109

1109

Endsleigh Insurance Services Limited

NO GROUP

no

01-09-2020 to 28-02-2021

648

648

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2021 to 30-06-2021

114

4000

4114

esure Insurance Limited

ESURE GROUP PLC

no

01-01-2021 to 30-06-2021

12209

12209

eToro (UK) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

1800

1800

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2021 to 30-06-2021

26964

26964

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

901

901

Everyday Loans Limited

NO GROUP

no

01-01-2021 to 30-06-2021

2

2

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2021 to 30-06-2021

723

723

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

2354

2354

Complaints data - Closed

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Abraxas Insurance Administration Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

647

647

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2021 to 30-06-2021

3

0

667

0

0

670

Accredited Insurance (Europe) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

577

577

Acm Ulr Limited

NO GROUP

no

01-01-2021 to 30-06-2021

494

494

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

0

0

0

898

0

898

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

2773

2773

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2020 to 28-02-2021

1251

1251

Advanced Payment Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1187

1187

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

3880

3880

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

1914

1914

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2021 to 30-06-2021

622

45

4

2

673

AJ Bell Management Limited

NO GROUP

no

01-10-2020 to 31-03-2021

5

559

564

AJ Bell Securities Limited

AJ BELL PLC

no

01-10-2020 to 31-03-2021

293

967

1260

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

527

538

1065

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2021 to 30-06-2021

7841

7841

Allianz plc

NO GROUP

no

01-01-2021 to 30-06-2021

921

921

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2021 to 30-06-2021

3799

173

3972

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2020 to 31-05-2021

4667

4667

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

1878

1878

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

0

0

0

3782

0

3782

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

yes

01-01-2021 to 30-06-2021

528

528

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2021 to 30-06-2021

9281

9281

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2021 to 30-06-2021

3094

3094

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

2225

2225

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

01-01-2021 to 30-06-2021

6010

6010

Atom Bank PLC

ATOM BANK PLC

no

01-10-2020 to 31-03-2021

446

110

556

Automobile Association Insurance Services Limited

NO GROUP

no

01-08-2020 to 31-01-2021

17625

17625

Aviva Insurance Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

90080

90080

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

15178

1130

3748

3168

23224

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2021 to 30-06-2021

821

821

AWP P&C SA

ALLIANZ SE

no

01-01-2021 to 30-06-2021

496

496

AXA France IARD

AXA GROUP

no

01-01-2021 to 30-06-2021

2014

2014

AXA Insurance UK Plc

AXA SA

no

01-01-2021 to 30-06-2021

29743

29743

AXA PPP Healthcare Limited

AXA SA

no

01-01-2021 to 30-06-2021

38327

38327

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2020 to 31-03-2021

1960

1960

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2021 to 30-06-2021

5526

675

165

9

6375

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

82753

23

20904

12054

1416

117150

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2021 to 30-06-2021

7194

2

3

0

11

7210

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2021 to 30-06-2021

107725

104

13267

4538

3601

129235

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-01-2021 to 30-06-2021

526

526

BISL Limited

NO GROUP

no

01-01-2021 to 30-06-2021

8560

8560

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

7

9998

10005

BMW Financial Services(GB) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

6

6

Bollington Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

no

01-01-2021 to 30-06-2021

747

747

Bought By Many Ltd

NO GROUP

no

01-10-2020 to 31-03-2021

1375

1375

Bradford & Bingley Limited

UK ASSET RESOLUTION LIMITED

yes

01-10-2020 to 31-03-2021

14

690

92

91

887

Brightside Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1365

1365

British Gas Services Limited

CENTRICA PLC

yes

01-01-2021 to 30-06-2021

200140

200140

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2021 to 30-06-2021

12863

12863

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP COMPANY

no

01-01-2021 to 30-06-2021

26

26

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2020 to 30-04-2021

993

993

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2021 to 30-06-2021

15047

697

15744

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

765

765

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

740

740

Cater Allen Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

497

497

Caversham Insurance Limited

NO GROUP

no

16-10-2020 to 15-04-2021

0

0

0

790

0

790

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2021 to 30-06-2021

345

1279

1624

Chubb European Group SE

CHUBB LIMITED

no

01-01-2021 to 30-06-2021

6546

6546

Citibank UK Limited

CITIGROUP INC

no

01-01-2021 to 30-06-2021

1699

66

1765

ClearBank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1165

1165

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2020 to 31-01-2021

70

57

127

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

01-10-2020 to 31-03-2021

30319

15

1957

38550

24

70865

Cofunds Limited

AEGON GROUP

no

01-01-2021 to 30-06-2021

116

1215

1331

Collinson Insurance Services Limited

NO GROUP

no

01-11-2020 to 30-04-2021

2045

2045

Connells Limited

NO GROUP

no

01-01-2021 to 30-06-2021

641

75

716

Corgi Homeplan Ltd

US BANCORP

no

01-01-2021 to 30-06-2021

1876

1876

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

864

7

92

16

60

1039

Covea Insurance plc

ATLANTA GROUP

yes

01-01-2021 to 30-06-2021

2723

2723

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

3192

721

20

3933

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

2668

1

2669

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

1390

69

1459

Currys Retail Limited

NO GROUP

no

01-11-2020 to 30-04-2021

514

514

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

425

425

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2021 to 30-06-2021

974

10

984

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1753

1753

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

568

568

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2020 to 31-03-2021

35055

35055

Drydens Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4

4

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2020 to 31-03-2021

1109

1109

Endsleigh Insurance Services Limited

NO GROUP

no

01-09-2020 to 28-02-2021

551

551

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2021 to 30-06-2021

116

3920

4036

esure Insurance Limited

ESURE GROUP PLC

no

01-01-2021 to 30-06-2021

12139

12139

eToro (UK) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

1789

1789

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2021 to 30-06-2021

27002

27002

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

915

915

Everyday Loans Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4

4

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2021 to 30-06-2021

718

718

Experian Limited

NO GROUP

no

01-10-2020 to 31-03-2021

4

39

43

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

7664

7664

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2021 to 30-06-2021

641

661

1302

FCE Bank Plc

FORD MOTOR CO

no

01-01-2021 to 30-06-2021

135

135

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

683

683

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

893

2326

3219

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2021 to 30-06-2021

4549

4549

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

94

94

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2021 to 30-06-2021

23

47

481

551

Freetrade Limited

NO GROUP

no

01-10-2020 to 31-03-2021

589

589

Fresh Insurance Services Group Limited

NO GROUP

no

01-01-2021 to 30-06-2021

795

795

Funding Circle Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

93

93

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

2406

2406

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

41

1805

1846

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2021 to 30-06-2021

15

5506

5521

Hastings Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

22175

22175

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

796

796

Henderson Global Investors Limited

JANUS HENDERSON GROUP

no

01-01-2021 to 30-06-2021

552

552

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

735

735

Hitachi Capital (UK) PLC

NO GROUP

no

01-10-2020 to 31-03-2021

6

6

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

8046

8046

Homeserve Membership Limited

NO GROUP

no

01-10-2020 to 31-03-2021

13184

13184

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2021 to 30-06-2021

1518

1518

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

143335

67

8546

4518

2324

158790

I Go 4 Ltd.

NO GROUP

no

01-01-2021 to 30-06-2021

1287

1287

Ikano Bank AB (publ)

NO GROUP

no

01-01-2021 to 30-06-2021

3334

5

3339

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

4582

4582

Interactive Investor Services Limited

INTERACTIVE INVESTOR SERVICES LIMITED

no

01-01-2021 to 30-06-2021

310

3680

3990

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2021 to 30-06-2021

776

776

Investec Bank PLC

INVESTEC PLC

no

01-10-2020 to 31-03-2021

858

0

13

0

38

909

Investment Funds Direct Limited

M&G GROUP

no

01-01-2021 to 30-06-2021

268

260

528

J D Williams & Company Limited

J D WILLIAMS & COMPANY LIMITED

no

01-09-2020 to 28-02-2021

23

23

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2021 to 30-06-2021

724

724

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-01-2021 to 30-06-2021

760

760

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1300

1300

Landmark Mortgages Limited

NO GROUP

no

01-01-2021 to 30-06-2021

927

927

LeasePlan UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

2

2

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

572

921

24

1

1518

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

520

30

550

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

908

30

938

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

676

2402

3078

Legal Insurance Management Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

636

636

Link Market Services Trustees Limited

NO GROUP

no

01-01-2021 to 30-06-2021

526

526

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2021 to 30-06-2021

548

985

300

1833

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

7302

7302

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

6578

0

6578

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

93456

123

5026

7173

1211

106989

London and Country Mortgages Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

756

41

797

London General Insurance Company Limited

TWG EUROPE LIMITED

no

01-01-2021 to 30-06-2021

579

579

M & G Securities Limited

M&G PLC GROUP

no

01-01-2021 to 30-06-2021

1137

1137

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2021 to 30-06-2021

3910

3910

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

17737

42

597

18376

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

9589

0

0

5245

0

14834

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2021 to 30-06-2021

0

0

0

1102

0

1102

Metro Bank PLC

METRO BANK PLC

no

01-01-2021 to 30-06-2021

7242

269

7511

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2020 to 28-02-2021

27562

19

27581

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2020 to 31-01-2021

522

522

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-01-2021 to 30-06-2021

1483

1483

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

41

41

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2020 to 31-03-2021

0

0

0

681

0

681

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

83370

25

6188

2437

347

92367

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2020 to 04-04-2021

41292

3

7424

15422

184

64325

Neilson Financial Services Limited

NO GROUP

no

01-10-2020 to 31-03-2021

562

562

Newline Insurance Company Limited

ODYSSEY GROUP HOLDINGS INC

no

01-01-2021 to 30-06-2021

0

0

0

562

0

562

Next Risk Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

599

599

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2021 to 30-06-2021

2091

74

4

2169

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2020 to 31-03-2021

0

0

626

1188

6

1820

One Call Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0

0

3716

3716

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2021 to 30-06-2021

680

536

1216

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-01-2021 to 30-06-2021

2191

2191

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2020 to 31-03-2021

480

432

49

961

Pet Protect Ltd

PET HEALTH INC.

no

01-01-2021 to 30-06-2021

557

557

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

0

636

1

287

135

1059

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

2632

3

2289

586

5510

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

3594

3594

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2020 to 31-03-2021

1507

1507

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

623

398

6

5

1032

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2021 to 30-06-2021

0

0

0

59

0

59

Qmetric Group Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1248

1248

Quilter Investment Platform Limited

QUILTER PLC

no

01-01-2021 to 30-06-2021

931

931

Quilter Life & Pensions Limited

QUILTER PLC GROUP

no

01-01-2021 to 30-06-2021

1112

149

1261

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2021 to 30-06-2021

0

0

0

5238

0

5238

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

1742

1742

RCI Financial Services Limited

RENAULT

no

01-01-2021 to 30-06-2021

15

15

ReAssure Limited

SWISS RE AG

no

01-01-2021 to 30-06-2021

5111

2

1123

2296

8532

Resolution Compliance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

1

751

752

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-01-2021 to 30-06-2021

1540

1540

Right Choice Insurance Brokers Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

0

0

0

845

0

845

Royal & Sun Alliance Insurance Limited

RSA INSURANCE UK

no

01-01-2021 to 30-06-2021

19584

19584

Saga Services Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

6994

6994

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

7728

187

695

8610

Santander Cards UK Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

23

15058

15081

Santander Consumer (UK) Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

55

55

Santander ISA Managers Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

878

878

Santander UK Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

74366

35

6763

14489

282

95935

Scottish Equitable Plc

AEGON NV

no

01-01-2021 to 30-06-2021

3503

511

101

4115

Scottish Friendly Assurance Society Limited

NO GROUP

no

01-01-2021 to 30-06-2021

444

6

391

769

1610

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

5985

0

1258

1481

8724

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

0

605

605

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2021 to 30-06-2021

182

65

2

249

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2021 to 30-06-2021

1584

608

2192

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

8003

8003

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2021 to 30-06-2021

1939

1939

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

1393

17

623

40

226

2299

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2021 to 30-06-2021

7682

7682

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

955

955

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2021 to 30-06-2021

3536

3536

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2021 to 30-06-2021

13409

13409

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

0

1067

0

1067

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2021 to 30-06-2021

602

18

220

840

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE GROUP

no

01-01-2021 to 30-06-2021

2

318

21

52

332

725

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

2880

23

54

298

3255

Starling Bank Limited

NO GROUP

no

01-10-2020 to 31-03-2021

2608

2608

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2021 to 30-06-2021

1914

1914

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2020 to 31-03-2021

2018

2018

Suffolk Life Pensions Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

0

457

0

0

0

457

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2021 to 30-06-2021

465

321

132

918

Tandem Bank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

384

384

Target Servicing Limited

NO GROUP

no

01-10-2020 to 31-03-2021

817

817

Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U.

NO GROUP

no

01-01-2021 to 30-06-2021

4760

4760

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2020 to 31-03-2021

112

112

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2020 to 28-02-2021

15995

5045

21040

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

995

995

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-01-2021 to 30-06-2021

14191

3

2153

30

11

16388

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

0

0

797

0

0

797

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2020 to 31-03-2021

1249

1249

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2021 to 30-06-2021

76

4565

70

4711

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2021 to 30-06-2021

8650

21

501

2127

11299

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

19623

7

2330

1683

79

23722

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2021 to 30-06-2021

4409

2497

434

7340

The Share Centre Limited

SHARE PLC

no

01-01-2021 to 30-06-2021

24

822

846

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2021 to 30-06-2021

2055

2055

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

667

667

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2021 to 30-06-2021

36067

2285

58

38410

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2021 to 30-06-2021

30641

30641

UK General Insurance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

2925

2925

Union Reiseversicherung AG

NO GROUP

no

01-10-2020 to 31-03-2021

1085

1085

Unum Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

445

445

Vanguard Asset Management, Ltd

VANGUARD ASSET MANAGEMENT LTD

no

01-01-2021 to 30-06-2021

158

455

613

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2021 to 30-06-2021

8840

8840

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2021 to 30-06-2021

11

7901

9

7921

Volkswagen Financial Services (UK) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

13

13

Xbridge Limited

NO GROUP

no

01-01-2021 to 30-06-2021

762

762

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

1627

1

695

34

8

2365

Zopa Bank Limited

NO GROUP

yes

01-01-2021 to 30-06-2021

448

141

589

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

1368

3

2932

442

4745

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

0

0

0

2277

0

2277

Complaints data - Closed within 3 days

Firm name

Firm Group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Abraxas Insurance Administration Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

3.60%

3.60%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2021 to 30-06-2021

66.70%

28.80%

29.00%

Accredited Insurance (Europe) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

22.50%

22.50%

Acm Ulr Limited

NO GROUP

no

01-01-2021 to 30-06-2021

3.80%

3.80%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

44.00%

44.00%

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2020 to 28-02-2021

93.30%

93.30%

Advanced Payment Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

22.60%

22.60%

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

39.20%

39.20%

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

45.60%

45.60%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2021 to 30-06-2021

28.90%

13.30%

0.00%

0.00%

27.60%

AJ Bell Management Limited

NO GROUP

no

01-10-2020 to 31-03-2021

100.00%

80.70%

80.90%

AJ Bell Securities Limited

AJ BELL PLC

no

01-10-2020 to 31-03-2021

8.90%

43.40%

35.40%

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

46.90%

1.90%

24.10%

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2021 to 30-06-2021

42.60%

42.60%

Allianz plc

NO GROUP

no

01-01-2021 to 30-06-2021

92.60%

92.60%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2021 to 30-06-2021

23.80%

6.90%

23.10%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2020 to 31-05-2021

57.70%

57.70%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

7.00%

7.00%

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

yes

01-01-2021 to 30-06-2021

31.80%

31.80%

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2021 to 30-06-2021

59.20%

59.20%

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2021 to 30-06-2021

30.20%

30.20%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

51.40%

51.40%

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

01-01-2021 to 30-06-2021

66.10%

66.10%

Atom Bank PLC

ATOM BANK PLC

no

01-10-2020 to 31-03-2021

55.20%

50.00%

54.10%

Automobile Association Insurance Services Limited

NO GROUP

no

01-08-2020 to 31-01-2021

42.70%

42.70%

Aviva Insurance Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

34.00%

34.00%

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

30.20%

31.00%

39.60%

32.60%

32.10%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2021 to 30-06-2021

10.70%

10.70%

AWP P&C SA

ALLIANZ SE

no

01-01-2021 to 30-06-2021

10.50%

10.50%

AXA France IARD

AXA GROUP

no

01-01-2021 to 30-06-2021

5.00%

5.00%

AXA Insurance UK Plc

AXA SA

no

01-01-2021 to 30-06-2021

44.90%

44.90%

AXA PPP Healthcare Limited

AXA SA

no

01-01-2021 to 30-06-2021

82.70%

82.70%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2020 to 31-03-2021

61.00%

61.00%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2021 to 30-06-2021

34.20%

27.70%

37.60%

0.00%

33.50%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

50.90%

13.00%

61.40%

17.30%

19.10%

49.00%

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2021 to 30-06-2021

77.30%

50.00%

0.00%

27.30%

77.20%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2021 to 30-06-2021

59.50%

34.60%

44.90%

14.30%

19.50%

55.30%

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-01-2021 to 30-06-2021

68.60%

68.60%

BISL Limited

NO GROUP

no

01-01-2021 to 30-06-2021

43.50%

43.50%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

14.30%

1.10%

1.10%

BMW Financial Services(GB) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.00%

0.00%

Bollington Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

no

01-01-2021 to 30-06-2021

33.70%

33.70%

Bought By Many Ltd

NO GROUP

no

01-10-2020 to 31-03-2021

32.90%

32.90%

Bradford & Bingley Limited

UK ASSET RESOLUTION LIMITED

yes

01-10-2020 to 31-03-2021

0.00%

12.80%

18.50%

1.10%

12.00%

Brightside Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

28.40%

28.40%

British Gas Services Limited

CENTRICA PLC

yes

01-01-2021 to 30-06-2021

68.20%

68.20%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2021 to 30-06-2021

54.70%

54.70%

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP COMPANY

no

01-01-2021 to 30-06-2021

0.00%

0.00%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2020 to 30-04-2021

57.30%

57.30%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2021 to 30-06-2021

26.60%

46.90%

27.50%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

36.50%

36.50%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

46.80%

46.80%

Cater Allen Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

45.30%

45.30%

Caversham Insurance Limited

NO GROUP

no

16-10-2020 to 15-04-2021

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2021 to 30-06-2021

33.90%

32.30%

32.60%

Chubb European Group SE

CHUBB LIMITED

no

01-01-2021 to 30-06-2021

59.80%

59.80%

Citibank UK Limited

CITIGROUP INC

no

01-01-2021 to 30-06-2021

62.40%

6.10%

60.30%

ClearBank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

12.40%

12.40%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2020 to 31-01-2021

77.10%

7.00%

45.70%

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

01-10-2020 to 31-03-2021

39.80%

20.00%

32.10%

0.10%

4.20%

18.00%

Cofunds Limited

AEGON GROUP

no

01-01-2021 to 30-06-2021

5.20%

12.30%

11.70%

Collinson Insurance Services Limited

NO GROUP

no

01-11-2020 to 30-04-2021

1.30%

1.30%

Connells Limited

NO GROUP

no

01-01-2021 to 30-06-2021

5.50%

6.70%

5.60%

Corgi Homeplan Ltd

US BANCORP

no

01-01-2021 to 30-06-2021

32.10%

32.10%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

46.50%

14.30%

15.20%

43.80%

15.00%

41.70%

Covea Insurance plc

ATLANTA GROUP

yes

01-01-2021 to 30-06-2021

30.90%

30.90%

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

74.40%

46.60%

15.00%

69.00%

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

1.80%

0.00%

1.80%

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

1.90%

1.40%

1.90%

Currys Retail Limited

NO GROUP

no

01-11-2020 to 30-04-2021

43.60%

43.60%

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

24.00%

24.00%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2021 to 30-06-2021

42.90%

70.00%

43.20%

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2021 to 30-06-2021

20.10%

20.10%

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

65.70%

65.70%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2020 to 31-03-2021

34.50%

34.50%

Drydens Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.00%

0.00%

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2020 to 31-03-2021

17.70%

17.70%

Endsleigh Insurance Services Limited

NO GROUP

no

01-09-2020 to 28-02-2021

35.20%

35.20%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2021 to 30-06-2021

19.00%

49.00%

48.10%

esure Insurance Limited

ESURE GROUP PLC

no

01-01-2021 to 30-06-2021

56.40%

56.40%

eToro (UK) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

40.20%

40.20%

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2021 to 30-06-2021

49.20%

49.20%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

74.00%

74.00%

Everyday Loans Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.00%

0.00%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2021 to 30-06-2021

86.10%

86.10%

Experian Limited

NO GROUP

no

01-10-2020 to 31-03-2021

50.00%

66.70%

65.10%

Extracover Limited

NO GROUP

no

01-01-2021 to 30-06-2021

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

27.80%

27.80%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2021 to 30-06-2021

47.30%

40.10%

43.60%

FCE Bank Plc

FORD MOTOR CO

no

01-01-2021 to 30-06-2021

17.00%

17.00%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

37.00%

37.00%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

8.00%

9.70%

9.20%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2021 to 30-06-2021

62.30%

62.30%

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

2.10%

2.10%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2021 to 30-06-2021

17.40%

29.80%

32.80%

31.90%

Freetrade Limited

NO GROUP

no

01-10-2020 to 31-03-2021

6.50%

6.50%

Fresh Insurance Services Group Limited

NO GROUP

no

01-01-2021 to 30-06-2021

26.20%

26.20%

Funding Circle Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

8.60%

8.60%

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

62.70%

62.70%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

51.20%

65.40%

65.10%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2021 to 30-06-2021

26.70%

11.40%

11.40%

Hastings Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

42.00%

42.00%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

35.30%

35.30%

Henderson Global Investors Limited

JANUS HENDERSON GROUP

no

01-01-2021 to 30-06-2021

16.50%

16.50%

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

34.70%

34.70%

Hitachi Capital (UK) PLC

NO GROUP

no

01-10-2020 to 31-03-2021

16.70%

16.70%

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

52.90%

52.90%

Homeserve Membership Limited

NO GROUP

no

01-10-2020 to 31-03-2021

52.60%

52.60%

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2021 to 30-06-2021

43.90%

43.90%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

65.70%

20.90%

38.60%

24.40%

26.30%

62.50%

I Go 4 Ltd.

NO GROUP

no

01-01-2021 to 30-06-2021

64.10%

64.10%

Ikano Bank AB (publ)

NO GROUP

no

01-01-2021 to 30-06-2021

27.50%

0.00%

27.50%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

57.40%

57.40%

Interactive Investor Services Limited

INTERACTIVE INVESTOR SERVICES LIMITED

no

01-01-2021 to 30-06-2021

20.30%

27.50%

26.90%

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2021 to 30-06-2021

15.10%

15.10%

Investec Bank PLC

INVESTEC PLC

no

01-10-2020 to 31-03-2021

83.90%

61.50%

28.90%

81.30%

Investment Funds Direct Limited

M&G GROUP

no

01-01-2021 to 30-06-2021

23.10%

27.30%

25.20%

J D Williams & Company Limited

J D WILLIAMS & COMPANY LIMITED

no

01-09-2020 to 28-02-2021

30.40%

30.40%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2021 to 30-06-2021

21.40%

21.40%

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-01-2021 to 30-06-2021

1.80%

1.80%

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2020 to 31-03-2021

37.40%

37.40%

Landmark Mortgages Limited

NO GROUP

no

01-01-2021 to 30-06-2021

3.90%

3.90%

LeasePlan UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.00%

0.00%

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

76.60%

53.20%

54.20%

100.00%

62.10%

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

25.00%

26.70%

25.10%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

2.60%

0.00%

2.60%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

23.70%

42.90%

38.70%

Legal Insurance Management Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

18.40%

18.40%

Link Market Services Trustees Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4.80%

4.80%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2021 to 30-06-2021

48.00%

65.80%

68.00%

60.80%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

48.80%

48.80%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

32.80%

32.80%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

45.90%

13.80%

59.90%

12.00%

22.50%

44.00%

London and Country Mortgages Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

11.40%

4.90%

11.00%

London General Insurance Company Limited

TWG EUROPE LIMITED

no

01-01-2021 to 30-06-2021

27.80%

27.80%

M & G Securities Limited

M&G PLC GROUP

no

01-01-2021 to 30-06-2021

26.40%

26.40%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2021 to 30-06-2021

23.30%

23.30%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

83.30%

4.80%

64.30%

82.50%

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

65.40%

2.90%

43.30%

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2021 to 30-06-2021

Metro Bank PLC

METRO BANK PLC

no

01-01-2021 to 30-06-2021

60.70%

44.60%

60.20%

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2020 to 28-02-2021

35.40%

26.30%

35.30%

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2020 to 31-01-2021

20.50%

20.50%

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-01-2021 to 30-06-2021

61.40%

61.40%

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

4.90%

4.90%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2020 to 31-03-2021

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

45.20%

0.00%

38.20%

9.60%

25.90%

43.70%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2020 to 04-04-2021

49.50%

33.30%

16.40%

0.30%

16.80%

33.80%

Neilson Financial Services Limited

NO GROUP

no

01-10-2020 to 31-03-2021

79.50%

79.50%

Newline Insurance Company Limited

ODYSSEY GROUP HOLDINGS INC

no

01-01-2021 to 30-06-2021

Next Risk Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

65.90%

65.90%

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2021 to 30-06-2021

61.00%

29.70%

25.00%

59.80%

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2020 to 31-03-2021

12.10%

5.80%

0.00%

8.00%

One Call Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

85.30%

85.30%

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2021 to 30-06-2021

66.90%

32.50%

51.70%

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-01-2021 to 30-06-2021

44.50%

44.50%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2020 to 31-03-2021

21.50%

40.00%

24.50%

30.00%

Pet Protect Ltd

PET HEALTH INC.

no

01-01-2021 to 30-06-2021

32.50%

32.50%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

21.90%

100.00%

18.10%

23.00%

21.10%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

45.70%

0.00%

56.70%

42.00%

49.90%

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

41.90%

41.90%

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2020 to 31-03-2021

34.90%

34.90%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

42.50%

42.70%

33.30%

20.00%

42.40%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2021 to 30-06-2021

23.70%

23.70%

Qmetric Group Limited

NO GROUP

no

01-10-2020 to 31-03-2021

39.70%

39.70%

Quilter Investment Platform Limited

QUILTER PLC

no

01-01-2021 to 30-06-2021

1.60%

1.60%

Quilter Life & Pensions Limited

QUILTER PLC GROUP

no

01-01-2021 to 30-06-2021

0.70%

0.70%

0.70%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2021 to 30-06-2021

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

20.80%

20.80%

RCI Financial Services Limited

RENAULT

no

01-01-2021 to 30-06-2021

0.00%

0.00%

ReAssure Limited

SWISS RE AG

no

01-01-2021 to 30-06-2021

7.10%

0.00%

9.60%

8.10%

7.70%

Resolution Compliance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.00%

4.80%

4.80%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-01-2021 to 30-06-2021

66.20%

66.20%

Right Choice Insurance Brokers Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Royal & Sun Alliance Insurance Limited

RSA INSURANCE UK

no

01-01-2021 to 30-06-2021

54.50%

54.50%

Saga Services Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

58.90%

58.90%

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

59.70%

2.10%

5.80%

54.10%

Santander Cards UK Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

17.40%

1.40%

1.40%

Santander Consumer (UK) Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

1.80%

1.80%

Santander ISA Managers Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

11.70%

11.70%

Santander UK Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

72.60%

31.40%

55.90%

3.20%

3.20%

60.70%

Scottish Equitable Plc

AEGON NV

no

01-01-2021 to 30-06-2021

21.60%

36.80%

26.70%

23.60%

Scottish Friendly Assurance Society Limited

NO GROUP

no

01-01-2021 to 30-06-2021

1.60%

0.00%

3.10%

3.40%

2.80%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

22.50%

18.80%

22.30%

22.00%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

34.90%

34.90%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2021 to 30-06-2021

32.40%

21.50%

0.00%

29.30%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2021 to 30-06-2021

12.60%

5.60%

10.60%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

0.20%

0.20%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2021 to 30-06-2021

21.90%

21.90%

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

53.80%

0.00%

50.20%

47.50%

7.10%

47.70%

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2021 to 30-06-2021

32.60%

32.60%

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

22.40%

22.40%

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2021 to 30-06-2021

57.40%

57.40%

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2021 to 30-06-2021

80.00%

80.00%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

20.70%

20.70%

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2021 to 30-06-2021

3.70%

0.00%

3.20%

3.50%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE GROUP

no

01-01-2021 to 30-06-2021

0.00%

0.30%

0.00%

0.00%

0.30%

0.30%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

44.40%

4.30%

27.80%

31.50%

42.60%

Starling Bank Limited

NO GROUP

no

01-10-2020 to 31-03-2021

46.70%

46.70%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2021 to 30-06-2021

77.30%

77.30%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2020 to 31-03-2021

0.00%

0.00%

Suffolk Life Pensions Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2021 to 30-06-2021

14.00%

9.30%

13.60%

12.30%

Tandem Bank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

4.90%

4.90%

Target Servicing Limited

NO GROUP

no

01-10-2020 to 31-03-2021

21.30%

21.30%

Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U.

NO GROUP

no

01-01-2021 to 30-06-2021

45.30%

45.30%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2020 to 31-03-2021

7.10%

7.10%

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2020 to 28-02-2021

40.60%

42.10%

41.00%

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

48.60%

48.60%

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-01-2021 to 30-06-2021

69.40%

66.70%

33.20%

26.70%

18.20%

64.50%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

58.70%

58.70%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2020 to 31-03-2021

4.20%

4.20%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2021 to 30-06-2021

2.60%

22.30%

4.30%

21.80%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2021 to 30-06-2021

24.70%

19.00%

21.20%

31.50%

25.80%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

48.30%

0.00%

32.80%

21.30%

20.30%

44.80%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2021 to 30-06-2021

35.20%

50.40%

40.30%

40.70%

The Share Centre Limited

SHARE PLC

no

01-01-2021 to 30-06-2021

8.30%

17.30%

17.00%

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2021 to 30-06-2021

6.20%

6.20%

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

68.40%

68.40%

Trading 212 UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2021 to 30-06-2021

78.60%

61.30%

72.40%

77.60%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2021 to 30-06-2021

61.30%

61.30%

UK General Insurance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

20.40%

20.40%

Union Reiseversicherung AG

NO GROUP

no

01-10-2020 to 31-03-2021

51.80%

51.80%

Unum Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

13.00%

13.00%

Vanguard Asset Management, Ltd

VANGUARD ASSET MANAGEMENT LTD

no

01-01-2021 to 30-06-2021

29.70%

32.30%

31.60%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2021 to 30-06-2021

34.20%

34.20%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2021 to 30-06-2021

18.20%

54.90%

11.10%

54.80%

Volkswagen Financial Services (UK) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.00%

0.00%

Xbridge Limited

NO GROUP

no

01-01-2021 to 30-06-2021

12.90%

12.90%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

50.90%

0.00%

31.20%

17.60%

0.00%

44.40%

Zopa Bank Limited

NO GROUP

yes

01-01-2021 to 30-06-2021

69.20%

61.00%

67.20%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

21.80%

0.00%

20.80%

21.90%

21.20%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

43.70%

43.70%

Complaints data - Closed after 3 days but within 8 weeks

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Abraxas Insurance Administration Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

49.5%

49.5%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2021 to 30-06-2021

33.3%

68.8%

68.7%

Accredited Insurance (Europe) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

64.0%

64.0%

Acm Ulr Limited

NO GROUP

no

01-01-2021 to 30-06-2021

92.5%

92.5%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

54.6%

54.6%

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2020 to 28-02-2021

6.6%

6.6%

Advanced Payment Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

77.1%

77.1%

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

54.6%

54.6%

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

50.5%

50.5%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2021 to 30-06-2021

70.9%

86.7%

100.0%

100.0%

72.2%

AJ Bell Management Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.0%

9.5%

9.4%

AJ Bell Securities Limited

AJ BELL PLC

no

01-10-2020 to 31-03-2021

77.8%

46.5%

53.8%

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

51.0%

94.4%

73.0%

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2021 to 30-06-2021

54.9%

54.9%

Allianz plc

NO GROUP

no

01-01-2021 to 30-06-2021

7.3%

7.3%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2021 to 30-06-2021

75.8%

35.3%

74.1%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2020 to 31-05-2021

41.7%

41.7%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

82.4%

82.4%

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

yes

01-01-2021 to 30-06-2021

60.2%

60.2%

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2021 to 30-06-2021

40.2%

40.2%

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2021 to 30-06-2021

67.8%

67.8%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

47.4%

47.4%

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

01-01-2021 to 30-06-2021

32.5%

32.5%

Atom Bank PLC

ATOM BANK PLC

no

01-10-2020 to 31-03-2021

42.2%

48.2%

43.3%

Automobile Association Insurance Services Limited

NO GROUP

no

01-08-2020 to 31-01-2021

56.9%

56.9%

Aviva Insurance Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

39.6%

39.6%

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

51.1%

36.2%

53.6%

45.4%

50.0%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2021 to 30-06-2021

49.3%

49.3%

AWP P&C SA

ALLIANZ SE

no

01-01-2021 to 30-06-2021

63.5%

63.5%

AXA France IARD

AXA GROUP

no

01-01-2021 to 30-06-2021

81.9%

81.9%

AXA Insurance UK Plc

AXA SA

no

01-01-2021 to 30-06-2021

25.4%

25.4%

AXA PPP Healthcare Limited

AXA SA

no

01-01-2021 to 30-06-2021

16.7%

16.7%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2020 to 31-03-2021

37.5%

37.5%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2021 to 30-06-2021

63.8%

70.7%

48.5%

55.6%

64.1%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

33.5%

65.2%

33.7%

26.1%

73.4%

33.2%

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2021 to 30-06-2021

20.8%

0.0%

33.3%

54.5%

20.9%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2021 to 30-06-2021

34.9%

31.7%

42.4%

36.2%

31.2%

35.6%

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-01-2021 to 30-06-2021

31.4%

31.4%

BISL Limited

NO GROUP

no

01-01-2021 to 30-06-2021

55.7%

55.7%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

42.9%

10.7%

10.7%

BMW Financial Services(GB) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

50.0%

50.0%

Bollington Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

no

01-01-2021 to 30-06-2021

66.3%

66.3%

Bought By Many Ltd

NO GROUP

no

01-10-2020 to 31-03-2021

67.1%

67.1%

Bradford & Bingley Limited

UK ASSET RESOLUTION LIMITED

yes

01-10-2020 to 31-03-2021

0.0%

83.3%

46.7%

28.6%

72.6%

Brightside Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

69.3%

69.3%

British Gas Services Limited

CENTRICA PLC

yes

01-01-2021 to 30-06-2021

23.1%

23.1%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2021 to 30-06-2021

42.3%

42.3%

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP COMPANY

no

01-01-2021 to 30-06-2021

23.1%

23.1%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2020 to 30-04-2021

38.4%

38.4%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2021 to 30-06-2021

72.9%

37.4%

71.3%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

63.5%

63.5%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

52.4%

52.4%

Cater Allen Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

53.7%

53.7%

Caversham Insurance Limited

NO GROUP

no

16-10-2020 to 15-04-2021

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2021 to 30-06-2021

66.1%

66.8%

66.6%

Chubb European Group SE

CHUBB LIMITED

no

01-01-2021 to 30-06-2021

40.1%

40.1%

Citibank UK Limited

CITIGROUP INC

no

01-01-2021 to 30-06-2021

37.6%

87.9%

39.5%

ClearBank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

87.0%

87.0%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2020 to 31-01-2021

22.9%

84.2%

50.4%

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

01-10-2020 to 31-03-2021

57.5%

73.3%

60.9%

6.9%

91.7%

30.1%

Cofunds Limited

AEGON GROUP

no

01-01-2021 to 30-06-2021

56.9%

69.2%

68.1%

Collinson Insurance Services Limited

NO GROUP

no

01-11-2020 to 30-04-2021

94.8%

94.8%

Connells Limited

NO GROUP

no

01-01-2021 to 30-06-2021

92.0%

92.0%

92.0%

Corgi Homeplan Ltd

US BANCORP

no

01-01-2021 to 30-06-2021

67.2%

67.2%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

52.2%

71.4%

78.3%

56.3%

71.7%

55.8%

Covea Insurance plc

ATLANTA GROUP

yes

01-01-2021 to 30-06-2021

68.6%

68.6%

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

25.6%

53.1%

85.0%

30.9%

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

84.3%

100.0%

84.3%

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

83.5%

7.2%

79.8%

Currys Retail Limited

NO GROUP

no

01-11-2020 to 30-04-2021

56.4%

56.4%

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

32.0%

32.0%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2021 to 30-06-2021

56.8%

30.0%

56.5%

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2021 to 30-06-2021

71.1%

71.1%

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

34.2%

34.2%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2020 to 31-03-2021

64.5%

64.5%

Drydens Limited

NO GROUP

no

01-01-2021 to 30-06-2021

100.0%

100.0%

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2020 to 31-03-2021

78.4%

78.4%

Endsleigh Insurance Services Limited

NO GROUP

no

01-09-2020 to 28-02-2021

60.4%

60.4%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2021 to 30-06-2021

72.4%

47.2%

47.9%

esure Insurance Limited

ESURE GROUP PLC

no

01-01-2021 to 30-06-2021

42.6%

42.6%

eToro (UK) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

58.1%

58.1%

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2021 to 30-06-2021

47.7%

47.7%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

23.1%

23.1%

Everyday Loans Limited

NO GROUP

no

01-01-2021 to 30-06-2021

25.0%

25.0%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2021 to 30-06-2021

12.8%

12.8%

Experian Limited

NO GROUP

no

01-10-2020 to 31-03-2021

50.0%

33.3%

34.9%

Extracover Limited

NO GROUP

no

01-01-2021 to 30-06-2021

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

64.4%

64.4%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2021 to 30-06-2021

52.7%

59.9%

56.4%

FCE Bank Plc

FORD MOTOR CO

no

01-01-2021 to 30-06-2021

83.0%

83.0%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

53.9%

53.9%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

67.0%

61.0%

62.6%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2021 to 30-06-2021

35.8%

35.8%

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

92.6%

92.6%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2021 to 30-06-2021

73.9%

53.2%

62.8%

62.4%

Freetrade Limited

NO GROUP

no

01-10-2020 to 31-03-2021

89.8%

89.8%

Fresh Insurance Services Group Limited

NO GROUP

no

01-01-2021 to 30-06-2021

71.1%

71.1%

Funding Circle Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

91.4%

91.4%

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

35.5%

35.5%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

14.6%

23.7%

23.5%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2021 to 30-06-2021

66.7%

88.3%

88.3%

Hastings Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

56.6%

56.6%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

32.5%

32.5%

Henderson Global Investors Limited

JANUS HENDERSON GROUP

no

01-01-2021 to 30-06-2021

80.3%

80.3%

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

59.9%

59.9%

Hitachi Capital (UK) PLC

NO GROUP

no

01-10-2020 to 31-03-2021

33.3%

33.3%

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

46.7%

46.7%

Homeserve Membership Limited

NO GROUP

no

01-10-2020 to 31-03-2021

42.2%

42.2%

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2021 to 30-06-2021

56.0%

56.0%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

32.4%

55.2%

55.9%

47.7%

66.0%

34.6%

I Go 4 Ltd.

NO GROUP

no

01-01-2021 to 30-06-2021

34.7%

34.7%

Ikano Bank AB (publ)

NO GROUP

no

01-01-2021 to 30-06-2021

68.2%

40.0%

68.2%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

42.2%

42.2%

Interactive Investor Services Limited

INTERACTIVE INVESTOR SERVICES LIMITED

no

01-01-2021 to 30-06-2021

50.3%

44.0%

44.5%

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2021 to 30-06-2021

81.1%

81.1%

Investec Bank PLC

INVESTEC PLC

no

01-10-2020 to 31-03-2021

15.7%

38.5%

65.8%

18.2%

Investment Funds Direct Limited

M&G GROUP

no

01-01-2021 to 30-06-2021

73.9%

70.0%

72.0%

J D Williams & Company Limited

J D WILLIAMS & COMPANY LIMITED

no

01-09-2020 to 28-02-2021

60.9%

60.9%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2021 to 30-06-2021

78.6%

78.6%

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-01-2021 to 30-06-2021

27.9%

27.9%

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2020 to 31-03-2021

60.7%

60.7%

Landmark Mortgages Limited

NO GROUP

no

01-01-2021 to 30-06-2021

90.4%

90.4%

LeasePlan UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

100.0%

100.0%

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

23.3%

46.6%

41.7%

0.0%

37.7%

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

74.6%

73.3%

74.5%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

95.7%

90.0%

95.5%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2021 to 30-06-2021

76.0%

45.2%

51.9%

Legal Insurance Management Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

72.8%

72.8%

Link Market Services Trustees Limited

NO GROUP

no

01-01-2021 to 30-06-2021

90.5%

90.5%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2021 to 30-06-2021

44.7%

30.9%

29.0%

34.7%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

48.9%

48.9%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

63.7%

63.7%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

34.7%

74.0%

34.1%

26.8%

68.2%

34.6%

London and Country Mortgages Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

88.6%

95.1%

89.0%

London General Insurance Company Limited

TWG EUROPE LIMITED

no

01-01-2021 to 30-06-2021

70.8%

70.8%

M & G Securities Limited

M&G PLC GROUP

no

01-01-2021 to 30-06-2021

68.9%

68.9%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2021 to 30-06-2021

72.0%

72.0%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

15.3%

88.1%

35.3%

16.1%

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

33.1%

58.1%

41.9%

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2021 to 30-06-2021

Metro Bank PLC

METRO BANK PLC

no

01-01-2021 to 30-06-2021

39.2%

53.9%

39.7%

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2020 to 28-02-2021

64.3%

73.7%

64.3%

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2020 to 31-01-2021

79.5%

79.5%

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-01-2021 to 30-06-2021

38.5%

38.5%

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

92.7%

92.7%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2020 to 31-03-2021

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

48.2%

56.0%

57.1%

27.1%

63.4%

48.3%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2020 to 04-04-2021

50.1%

66.7%

81.2%

2.1%

82.1%

42.3%

Neilson Financial Services Limited

NO GROUP

no

01-10-2020 to 31-03-2021

20.5%

20.5%

Newline Insurance Company Limited

ODYSSEY GROUP HOLDINGS INC

no

01-01-2021 to 30-06-2021

Next Risk Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

34.1%

34.1%

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2021 to 30-06-2021

39.0%

70.3%

75.0%

40.2%

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2020 to 31-03-2021

82.4%

6.2%

33.3%

32.5%

One Call Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

14.4%

14.4%

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2021 to 30-06-2021

33.1%

64.9%

47.1%

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-01-2021 to 30-06-2021

55.0%

55.0%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2020 to 31-03-2021

78.5%

56.7%

73.5%

68.5%

Pet Protect Ltd

PET HEALTH INC.

no

01-01-2021 to 30-06-2021

67.5%

67.5%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

49.8%

0.0%

59.9%

51.1%

52.7%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

46.9%

66.7%

39.1%

50.7%

44.1%

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

53.4%

53.4%

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2020 to 31-03-2021

65.0%

65.0%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

56.2%

55.3%

66.7%

80.0%

56.0%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2021 to 30-06-2021

67.8%

67.8%

Qmetric Group Limited

NO GROUP

no

01-10-2020 to 31-03-2021

59.8%

59.8%

Quilter Investment Platform Limited

QUILTER PLC

no

01-01-2021 to 30-06-2021

91.4%

91.4%

Quilter Life & Pensions Limited

QUILTER PLC GROUP

no

01-01-2021 to 30-06-2021

89.8%

91.9%

90.1%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2021 to 30-06-2021

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

77.5%

77.5%

RCI Financial Services Limited

RENAULT

no

01-01-2021 to 30-06-2021

0.0%

0.0%

ReAssure Limited

SWISS RE AG

no

01-01-2021 to 30-06-2021

75.8%

50.0%

76.7%

78.7%

76.7%

Resolution Compliance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.0%

95.2%

95.1%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-01-2021 to 30-06-2021

33.8%

33.8%

Right Choice Insurance Brokers Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Royal & Sun Alliance Insurance Limited

RSA INSURANCE UK

no

01-01-2021 to 30-06-2021

38.7%

38.7%

Saga Services Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

41.0%

41.0%

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

22.9%

93.6%

91.8%

30.0%

Santander Cards UK Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

73.9%

5.2%

5.3%

Santander Consumer (UK) Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

9.1%

9.1%

Santander ISA Managers Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

83.5%

83.5%

Santander UK Plc

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

27.2%

34.3%

43.7%

35.9%

62.4%

29.7%

Scottish Equitable Plc

AEGON NV

no

01-01-2021 to 30-06-2021

59.7%

61.4%

68.3%

60.1%

Scottish Friendly Assurance Society Limited

NO GROUP

no

01-01-2021 to 30-06-2021

95.3%

83.3%

95.4%

94.5%

94.9%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

46.3%

52.5%

31.0%

44.6%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

34.7%

34.7%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2021 to 30-06-2021

67.0%

78.5%

100.0%

70.3%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2021 to 30-06-2021

85.6%

89.8%

86.8%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

0.8%

0.8%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2021 to 30-06-2021

78.1%

78.1%

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

46.2%

88.2%

49.0%

52.5%

89.8%

51.7%

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2021 to 30-06-2021

59.5%

59.5%

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

77.1%

77.1%

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2021 to 30-06-2021

41.8%

41.8%

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2021 to 30-06-2021

20.0%

20.0%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

57.1%

57.1%

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2021 to 30-06-2021

87.9%

94.4%

84.5%

87.1%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE GROUP

no

01-01-2021 to 30-06-2021

50.0%

52.8%

47.6%

59.6%

47.3%

50.6%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2021 to 30-06-2021

51.4%

87.0%

70.4%

57.7%

52.6%

Starling Bank Limited

NO GROUP

no

01-10-2020 to 31-03-2021

53.3%

53.3%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2021 to 30-06-2021

22.7%

22.7%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2020 to 31-03-2021

0.0%

0.0%

Suffolk Life Pensions Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2021 to 30-06-2021

84.3%

89.4%

86.4%

86.4%

Tandem Bank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

94.0%

94.0%

Target Servicing Limited

NO GROUP

no

01-10-2020 to 31-03-2021

71.0%

71.0%

Telefonica Seguros y Reaseguros Compania Aseguradora S.A.U.

NO GROUP

no

01-01-2021 to 30-06-2021

54.5%

54.5%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2020 to 31-03-2021

78.6%

78.6%

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2020 to 28-02-2021

59.1%

22.5%

50.4%

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

49.6%

49.6%

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-01-2021 to 30-06-2021

28.6%

33.3%

48.2%

70.0%

63.6%

31.3%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

36.6%

36.6%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2020 to 31-03-2021

89.4%

89.4%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2021 to 30-06-2021

94.7%

67.1%

94.3%

67.9%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2021 to 30-06-2021

61.7%

66.7%

73.5%

65.2%

62.8%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

44.9%

71.4%

57.2%

33.1%

68.4%

45.3%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2021 to 30-06-2021

58.5%

47.3%

56.2%

54.6%

The Share Centre Limited

SHARE PLC

no

01-01-2021 to 30-06-2021

87.5%

82.0%

82.2%

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2021 to 30-06-2021

92.1%

92.1%

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

22.6%

22.6%

Trading 212 UK Limited

NO GROUP

no

01-01-2021 to 30-06-2021

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2021 to 30-06-2021

21.1%

36.7%

27.6%

22.1%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2021 to 30-06-2021

37.3%

37.3%

UK General Insurance Limited

NO GROUP

no

01-10-2020 to 31-03-2021

67.1%

67.1%

Union Reiseversicherung AG

NO GROUP

no

01-10-2020 to 31-03-2021

44.4%

44.4%

Unum Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

83.4%

83.4%

Vanguard Asset Management, Ltd

VANGUARD ASSET MANAGEMENT LTD

no

01-01-2021 to 30-06-2021

60.1%

61.1%

60.8%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2021 to 30-06-2021

65.2%

65.2%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2021 to 30-06-2021

81.8%

42.2%

88.9%

42.3%

Volkswagen Financial Services (UK) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

7.7%

7.7%

Xbridge Limited

NO GROUP

no

01-01-2021 to 30-06-2021

86.5%

86.5%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

48.7%

100.0%

67.1%

76.5%

100.0%

54.7%

Zopa Bank Limited

NO GROUP

yes

01-01-2021 to 30-06-2021

30.8%

39.0%

32.8%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

70.0%

66.7%

62.1%

68.1%

64.9%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2021 to 30-06-2021

55.2%

55.2%

Complaints data - Upheld

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Abraxas Insurance Administration Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

51.5%

51.5%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2021 to 30-06-2021

100.0%

57.3%

57.5%

Accredited Insurance (Europe) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

33.1%

33.1%

Acm Ulr Limited

NO GROUP

no

01-01-2021 to 30-06-2021

37.2%

37.2%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2020 to 31-01-2021

35.1%

35.1%

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2020 to 28-02-2021

14.6%

14.6%

Advanced Payment Solutions Limited

NO GROUP

no

01-10-2020 to 31-03-2021

19.6%

19.6%

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

40.3%

40.3%

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2021 to 30-06-2021

40.9%

40.9%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2021 to 30-06-2021

48.6%

51.1%

0.0%

50.0%

48.4%

AJ Bell Management Limited

NO GROUP

no

01-10-2020 to 31-03-2021

40.0%

55.6%

55.5%

AJ Bell Securities Limited

AJ BELL PLC

no

01-10-2020 to 31-03-2021

48.5%

56.2%

54.4%

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

56.0%

47.4%

51.6%

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2021 to 30-06-2021

63.5%

63.5%

Allianz plc

NO GROUP

no

01-01-2021 to 30-06-2021

8.9%

8.9%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2021 to 30-06-2021

40.5%

63.0%

41.5%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2020 to 31-05-2021

63.1%

63.1%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

44.5%

44.5%

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

yes

01-01-2021 to 30-06-2021

50.8%

50.8%

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2021 to 30-06-2021

50.7%

50.7%

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2021 to 30-06-2021

37.1%

37.1%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

34.7%

34.7%

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

01-01-2021 to 30-06-2021

43.9%

43.9%

Atom Bank PLC

ATOM BANK PLC

no

01-10-2020 to 31-03-2021

31.8%

37.3%

32.9%

Automobile Association Insurance Services Limited

NO GROUP

no

01-08-2020 to 31-01-2021

37.9%

37.9%

Aviva Insurance Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

63.7%

63.7%

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

73.1%

33.1%

49.1%

65.9%

66.3%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2021 to 30-06-2021

68.7%

68.7%

AWP P&C SA

ALLIANZ SE

no

01-01-2021 to 30-06-2021

17.7%

17.7%

AXA France IARD

AXA GROUP

no

01-01-2021 to 30-06-2021

2.9%

2.9%

AXA Insurance UK Plc

AXA SA

no

01-01-2021 to 30-06-2021

57.3%

57.3%

AXA PPP Healthcare Limited

AXA SA

no

01-01-2021 to 30-06-2021

43.0%

43.0%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2020 to 31-03-2021

13.9%

13.9%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2021 to 30-06-2021

43.3%

23.3%

47.9%

0.0%

41.2%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

57.4%

52.2%

54.1%

23.3%

37.6%

53.1%

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2021 to 30-06-2021

65.0%

50.0%

100.0%

81.8%

65.0%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2021 to 30-06-2021

59.5%

47.1%

70.5%

33.5%

52.5%

59.5%

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-01-2021 to 30-06-2021

35.0%

35.0%

BISL Limited

NO GROUP

no

01-01-2021 to 30-06-2021

42.1%

42.1%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

42.9%

72.7%

72.7%

BMW Financial Services(GB) Limited

NO GROUP

no

01-01-2021 to 30-06-2021

66.7%

66.7%

Bollington Insurance Brokers Limited

ARTHUR J. GALLAGHER (UK) LTD

no

01-01-2021 to 30-06-2021

17.9%

17.9%

Bought By Many Ltd

NO GROUP

no

01-10-2020 to 31-03-2021

41.3%

41.3%

Bradford & Bingley Limited

UK ASSET RESOLUTION LIMITED

yes

01-10-2020 to 31-03-2021

42.9%

38.1%

28.3%

48.4%

38.2%

Brightside Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

54.9%

54.9%

British Gas Services Limited

CENTRICA PLC

yes

01-01-2021 to 30-06-2021

98.9%

98.9%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2021 to 30-06-2021

57.9%

57.9%

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP COMPANY

no

01-01-2021 to 30-06-2021

50.0%

50.0%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2020 to 30-04-2021

57.8%

57.8%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2021 to 30-06-2021

20.4%

39.3%

21.3%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2021 to 30-06-2021

36.1%

36.1%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2021 to 30-06-2021

64.9%

64.9%

Cater Allen Limited

SANTANDER UK - GROUP

no

01-01-2021 to 30-06-2021

65.4%

65.4%

Caversham Insurance Limited

NO GROUP

no

16-10-2020 to 15-04-2021

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2021 to 30-06-2021

27.5%

38.4%

36.1%

Chubb European Group SE

CHUBB LIMITED

no

01-01-2021 to 30-06-2021

72.5%

72.5%

Citibank UK Limited

CITIGROUP INC

no

01-01-2021 to 30-06-2021

21.7%

68.2%

23.4%

ClearBank Limited

NO GROUP

no

01-01-2021 to 30-06-2021

37.0%

37.0%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2020 to 31-01-2021

45.7%

36.8%

41.7%

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

01-10-2020 to 31-03-2021

73.2%

0.0%

70.3%

42.9%

16.7%

56.6%

Cofunds Limited

AEGON GROUP

no

01-01-2021 to 30-06-2021

56.0%

57.0%

56.9%

Collinson Insurance Services Limited

NO GROUP

no

01-11-2020 to 30-04-2021

12.7%

12.7%

Connells Limited

NO GROUP

no

01-01-2021 to 30-06-2021

50.5%

41.3%

49.6%

Corgi Homeplan Ltd

US BANCORP

no

01-01-2021 to 30-06-2021

82.7%

82.7%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2021 to 30-06-2021

50.6%

100.0%

58.7%

43.8%

70.0%

52.6%

Covea Insurance plc

ATLANTA GROUP

yes

01-01-2021 to 30-06-2021

38.0%

38.0%

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2021 to 30-06-2021

52.3%

75.0%

55.0%

56.5%

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

39.7%

0.0%

39.7%

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2021 to 30-06-2021

39.5%

14.5%

38.3%

Currys Retail Limited

NO GROUP

no

01-11-2020 to 30-04-2021

30.5%

30.5%

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-01-2021 to 30-06-2021

68.7%

68.7%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2021 to 30-06-2021

56.7%

50.0%

56.6%

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2021 to 30-06-2021

78.0%

78.0%

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

23.8%

23.8%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2020 to 31-03-2021

75.9%

75.9%

Drydens Limited

NO GROUP

no

01-01-2021 to 30-06-2021

0.0%

0.0%

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2020 to 31-03-2021

47.2%

47.2%

Endsleigh Insurance Services Limited

NO GROUP

no

01-09-2020 to 28-02-2021

45.0%

45.0%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2021 to 30-06-2021

28.4%

27.0%

27.1%

esure Insurance Limited

ESURE GROUP PLC

no

01-01-2021 to 30-06-2021

57.9%

57.9%

eToro (UK) Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

2.7%

2.7%

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2021 to 30-06-2021

50.7%

50.7%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

16.8%

16.8%

Everyday Loans Limited

NO GROUP

no

01-01-2021 to 30-06-2021

75.0%

75.0%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2021 to 30-06-2021

31.6%

31.6%

Experian Limited

NO GROUP

no

01-10-2020 to 31-03-2021

0.0%

2.6%

2.3%

Extracover Limited

NO GROUP

no

01-01-2021 to 30-06-2021

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

71.2%

71.2%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2021 to 30-06-2021

30.9%

47.0%

39.1%

FCE Bank Plc

FORD MOTOR CO

no

01-01-2021 to 30-06-2021

29.6%

29.6%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

35.3%

35.3%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

66.9%

60.5%

62.3%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2021 to 30-06-2021

59.7%

59.7%

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2021 to 30-06-2021

52.1%

52.1%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2021 to 30-06-2021

34.8%

31.9%

23.3%

24.5%

Freetrade Limited

NO GROUP

no

01-10-2020 to 31-03-2021

27.8%

27.8%

Fresh Insurance Services Group Limited

NO GROUP

no

01-01-2021 to 30-06-2021

81.5%

81.5%

Funding Circle Ltd

NO GROUP

no

01-01-2021 to 30-06-2021

6.5%

6.5%

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2021 to 30-06-2021

37.7%

37.7%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

51.2%

49.0%

49.0%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2021 to 30-06-2021

40.0%

31.0%

31.0%

Hastings Insurance Services Limited

NO GROUP

no

01-01-2021 to 30-06-2021

66.6%

66.6%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2021 to 30-06-2021

73.6%

73.6%

Henderson Global Investors Limited

JANUS HENDERSON GROUP

no

01-01-2021 to 30-06-2021

29.9%

29.9%

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2021 to 30-06-2021

47.6%

47.6%

Hitachi Capital (UK) PLC

NO GROUP

no

01-10-2020 to 31-03-2021

0.0%

0.0%

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2020 to 28-02-2021

32.2%

32.2%

Homeserve Membership Limited

NO GROUP

no

01-10-2020 to 31-03-2021

68.4%

68.4%

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2021 to 30-06-2021

7.6%

7.6%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2021 to 30-06-2021

56.8%

59.7%

62.2%

59.2%

59.3%

57.2%

I Go 4 Ltd.

NO GROUP

no

01-01-2021 to 30-06-2021

41.4%

41.4%

Ikano Bank AB (publ)

NO GROUP

no

01-01-2021 to 30-06-2021

25.1%

40.0%

25.2%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2021 to 30-06-2021

59.3%

59.3%

Interactive Investor Services Limited

INTERACTIVE INVESTOR SERVICES LIMITED

no

01-01-2021 to 30-06-2021

66.5%

42.9%

44.7%

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2021 to 30-06-2021

58.8%

58.8%

Investec Bank PLC

INVESTEC PLC

no

01-10-2020 to 31-03-2021

37.4%

84.6%

47.4%

38.5%

Investment Funds Direct Limited

M&G GROUP

no

01-01-2021 to 30-06-2021

71.6%

83.1%

77.3%

J D Williams & Company Limited

J D WILLIAMS & COMPANY LIMITED

no

01-09-2020 to 28-02-2021

4.3%

4.3%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2021 to 30-06-2021

66.3%

66.3%

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-01-2021 to 30-06-2021

67.4%

67.4%

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2020 to 31-03-2021

41.5%

41.5%

Landmark Mortgages Limited

NO GROUP

no

01-01-2021 to 30-06-2021