Firm-level complaints data sortable table: 2020 H2

The data relates to the first half of 2020 (H2) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

Context A

Complaints data - Context (Provision)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards (per 1,000 accounts)

Decumulation & pensions (per 1,000 policies in force)

Home finance (per 1,000 balances outstanding)

Insurance & pure protection (per 1,000 policies in force)

Investments (per 1,000 client accounts)

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

1.93

17.75

2.4

4.83

Northern Bank Limited

DANSKE BANK A/S

no

01-07-2020 to 31-12-2020

2.51

2.62

14.38

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-04-2020 to 30-09-2020

60.39

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

2.92

2.98

Old Mutual Wealth Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

1.61

One Call Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

2.18

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-07-2020 to 31-12-2020

2.1

17.82

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-04-2020 to 30-09-2020

9.2

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-04-2020 to 30-09-2020

2.14

7.01

Pet Protect Ltd

PET HEALTH INC.

no

01-07-2020 to 31-12-2020

7.87

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

1.45

13.73

1.31

3.87

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-04-2020 to 04-10-2020

1.6

3.8

0.63

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

9.76

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-04-2020 to 30-09-2020

2.99

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

1.24

5.19

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-07-2020 to 31-12-2020

0.22

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-07-2020 to 31-12-2020

6.08

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-07-2020 to 31-12-2020

0.75

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

1.11

ReAssure Limited

SWISS RE AG

no

01-07-2020 to 31-12-2020

1.58

0.71

2.87

6.71

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-04-2020 to 30-09-2020

23.75

Next Risk Solutions Limited

NO GROUP

no

01-04-2020 to 30-09-2020

69.95

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

3.44

1.1

6.83

1.49

2.01

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

1.89

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

1.31

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-07-2020 to 31-12-2020

1.19

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-07-2020 to 31-12-2020

11.81

Kensington Mortgage Company Limited

NO GROUP

no

01-04-2020 to 30-09-2020

11.17

Landmark Mortgages Limited

NO GROUP

no

01-07-2020 to 31-12-2020

34.19

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

0.83

5.11

1

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

0.78

0.5

0.3

Legal Insurance Management Ltd

NO GROUP

no

01-02-2020 to 31-07-2020

0.25

Legal Insurance Management Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

0.22

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-07-2020 to 31-12-2020

1.53

0.88

2.68

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

4.59

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-04-2020 to 30-09-2020

0.42

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

2.93

0.48

9.23

25.23

5.47

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-07-2020 to 31-12-2020

0.34

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-07-2020 to 31-12-2020

1.85

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

5.64

16.83

0.83

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

3.34

1.63

Metro Bank PLC

METRO BANK PLC

no

01-07-2020 to 31-12-2020

3.95

7.19

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-03-2020 to 31-08-2020

4.98

2.32

Moorcroft Debt Recovery Limited

NO GROUP

no

01-02-2020 to 31-07-2020

0.53

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-07-2020 to 31-12-2020

4.22

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

1.82

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

2.64

Saga Services Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

3.09

Investment Funds Direct Limited

M&G GROUP

no

01-07-2020 to 31-12-2020

7.17

3.08

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-07-2020 to 31-12-2020

1.24

0.53

0.47

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-04-2020 to 30-09-2020

2.15

Tesco Personal Finance PLC

TESCO PLC

no

01-03-2020 to 31-08-2020

4.3

4.36

Tesco Underwriting Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

1.3

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-07-2020 to 31-12-2020

3.35

13.33

5.53

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

24.52

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-04-2020 to 30-09-2020

4.04

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-07-2020 to 31-12-2020

0.45

2.36

0.83

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-07-2020 to 31-12-2020

2.19

1.93

0.26

2.47

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

3.31

0.47

8.57

0.83

2

The Share Centre Limited

SHARE PLC

no

01-07-2020 to 31-12-2020

6.05

3.21

Target Servicing Limited

NO GROUP

no

01-04-2020 to 30-09-2020

3.15

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-07-2020 to 31-12-2020

16.73

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

2.05

TSB Bank plc

BANCO DE SABADELL SA

no

01-07-2020 to 31-12-2020

4.21

9.07

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

2.73

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

1.69

7.44

0.89

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-07-2020 to 31-12-2020

5.12

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-07-2020 to 31-12-2020

5.66

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

0.65

9.05

2.96

Zopa Bank Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

3.55

1.1

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

3.05

0.97

3.96

Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U

TELEFONICA SA

no

01-07-2020 to 31-12-2020

6.88

Tandem Bank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

5.52

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

4.2

22.21

2.76

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

3.57

Santander ISA Managers Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

2.28

Santander UK Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

3.1

6.75

17.28

1.55

Scottish Equitable Plc

AEGON NV

no

01-07-2020 to 31-12-2020

1.13

1.09

3.97

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

3.59

0.29

3.3

Scottish Widows Administration Services Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0.8

2.92

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

1.11

0.91

6.71

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

1.38

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-07-2020 to 31-12-2020

5.3

5.2

0.5

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-07-2020 to 31-12-2020

2.67

24.08

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-07-2020 to 31-12-2020

0.45

Swinton Group Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

4.05

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

1.64

3.69

0.89

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-07-2020 to 31-12-2020

0.72

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-07-2020 to 31-12-2020

7.5

SquareTrade Limited

THE ALLSTATE CORP.

no

01-07-2020 to 31-12-2020

11.55

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

5.61

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

0.93

1.59

1.16

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

0.55

31.88

0.77

1.74

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-07-2020 to 31-12-2020

23.57

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-04-2020 to 30-09-2020

0.87

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-07-2020 to 31-12-2020

0.98

3.11

8.96

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-03-2020 to 31-08-2020

1.48

Investec Bank PLC

INVESTEC PLC

no

01-04-2020 to 30-09-2020

6.64

4.91

2.51

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-07-2020 to 31-12-2020

1.61

4.85

1.82

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

673285.71

AXA France IARD

NO GROUP

no

01-07-2020 to 31-12-2020

622.44

AXA Insurance UK Plc

AXA SA

no

01-07-2020 to 31-12-2020

4.73

AXA PPP Healthcare Limited

AXA SA

no

01-07-2020 to 31-12-2020

26.97

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-04-2020 to 30-09-2020

0.2

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-07-2020 to 31-12-2020

4.67

6.35

92.78

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

2.23

0.1

8.69

29.46

11.79

Barclays Bank Plc

BARCLAYS PLC

no

01-07-2020 to 31-12-2020

7.66

7.06

1.44

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-07-2020 to 31-12-2020

3.33

15.36

12.51

8.11

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-07-2020 to 31-12-2020

2.54

Bollington Insurance Brokers Limited

BOLLINGTON WILSON GROUP LIMITED

no

01-07-2020 to 31-12-2020

3.71

AWP Assistance UK Ltd

ALLIANZ SE

no

01-07-2020 to 31-12-2020

0.39

Bought By Many Ltd

NO GROUP

no

01-04-2020 to 30-09-2020

3.75

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-04-2020 to 30-09-2020

37.92

British Gas Services Limited

CENTRICA PLC

yes

01-07-2020 to 31-12-2020

13.81

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-07-2020 to 31-12-2020

4.48

Call Assist Ltd

CALL ASSIST LIMITED

no

01-05-2020 to 31-10-2020

0.48

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-07-2020 to 31-12-2020

5.07

0.72

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

0.98

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

1.84

Cater Allen Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

4.87

Caversham Insurance Limited

NO GROUP

no

16-04-2020 to 15-10-2020

2.88

AWP P&C SA

ALLIANZ SE

no

01-07-2020 to 31-12-2020

0.5

Aviva Life Services UK Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

1.54

9.05

1.09

2.46

Chubb European Group SE

CHUBB LIMITED

no

01-07-2020 to 31-12-2020

2.01

Al Rayan Bank PLC

NO GROUP

no

01-07-2020 to 31-12-2020

6.81

28.76

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

2.73

Acromas Insurance Company Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

1.39

Action 365 Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

22

Adrian Flux Insurance Services Group

NO GROUP

no

01-03-2020 to 31-08-2020

1.67

Ageas Insurance Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

0.79

Ageas Retail Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

2

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-07-2020 to 31-12-2020

1.06

2.83

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-07-2020 to 31-12-2020

11.91

AJ Bell Securities Limited

AJ BELL PLC

no

01-04-2020 to 30-09-2020

1.01

2.07

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

1.24

8.07

Aviva Insurance Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

6.03

Allianz Insurance Plc

ALLIANZ SE

no

01-07-2020 to 31-12-2020

1.33

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-07-2020 to 31-12-2020

1.88

0.02

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

yes

01-06-2020 to 30-11-2020

1.38

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

0.01

Animal Friends Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

3.34

Assurant General Insurance Limited

ASSURANT INC

no

01-07-2020 to 31-12-2020

2.48

Astrenska Insurance Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

0.8

Asurion Europe Limited

NEW ASURION CORP

no

01-07-2020 to 31-12-2020

3.57

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

2.83

Atom Bank PLC

ATOM BANK PLC

no

01-04-2020 to 30-09-2020

7.9

13.31

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-07-2020 to 31-12-2020

2.5

16.12

Citibank UK Limited

CITIGROUP INC

no

01-07-2020 to 31-12-2020

2.99

0.13

1.56

Invesco Fund Managers Limited

INVESCO LTD

no

01-07-2020 to 31-12-2020

2.76

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-07-2020 to 31-12-2020

2.58

0.04

0.42

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

1.63

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

7.32

2.07

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-07-2020 to 31-12-2020

4.64

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

1.7

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-07-2020 to 31-12-2020

1.68

0.69

0.36

Fresh Insurance Services Group Limited

NO GROUP

no

01-07-2020 to 31-12-2020

73.61

Funding Circle Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

0.87

Gresham Insurance Company Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

6.1

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

5.74

1.76

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

1.18

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-07-2020 to 31-12-2020

1.06

0.42

Highway Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

0.9

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-07-2020 to 31-12-2020

2.04

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

2.38

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-07-2020 to 31-12-2020

43.01

HSBC Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

0.83

0.34

0.8

6.9

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

5.91

0.17

13.46

1.36

2.16

I Go 4 Ltd.

NO GROUP

no

01-07-2020 to 31-12-2020

10.54

Ikano Bank AB (publ)

NO GROUP

no

01-07-2020 to 31-12-2020

7.62

17.06

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

2.89

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-07-2020 to 31-12-2020

4.98

FCE Bank Plc

FORD MOTOR CO

no

01-07-2020 to 31-12-2020

1.16

Fairmead Insurance Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

6.04

ClearBank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

4.49

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-07-2020 to 31-12-2020

16.7

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-02-2020 to 31-07-2020

2.14

2.9

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

yes

01-04-2020 to 30-09-2020

3.43

4.67

223.33

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-07-2020 to 31-12-2020

4.82

1.08

Corgi Homeplan Ltd

US BANCORP

no

01-07-2020 to 31-12-2020

9.86

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

4.25

1.3

8.16

2.12

1.24

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-07-2020 to 31-12-2020

1.64

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

1.48

3.35

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

1.32

Creation Financial Services Limited

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

8.32

103.27

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-07-2020 to 31-12-2020

16.33

7.89

Extracover Limited

NO GROUP

no

01-07-2020 to 31-12-2020

12.52

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-07-2020 to 31-12-2020

0.32

Devitt Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

4.84

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-04-2020 to 30-09-2020

2.95

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-04-2020 to 30-09-2020

29.66

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-07-2020 to 31-12-2020

16.84

0.49

ERGO TRAVEL INSURANCE SERVICES LTD

MUNICH RE GROUP

no

01-07-2020 to 31-12-2020

0

0

0

32.51

0

esure Insurance Limited

ESURE GROUP PLC

yes

01-07-2020 to 31-12-2020

1.83

EUI Limited

ADMIRAL GROUP PLC

yes

01-07-2020 to 31-12-2020

2.34

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

8.18

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-07-2020 to 31-12-2020

9.61

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

1.51

Context B

Complaints data - Context (intermediation)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm name

Firm group

Joint report

Reporting period

Decumulation & pensions (per 1,000 policies sold)

Home finance (per 1,000 sales)

Insurance & pure protection (per 1,000 policies sold)

Investments (per 1,000 sales or transactions)

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

35.93

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-04-2020 to 30-09-2020

13.75

Pet Protect Ltd

PET HEALTH INC.

no

01-07-2020 to 31-12-2020

51.75

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-04-2020 to 30-09-2020

1.68

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-04-2020 to 30-09-2020

110.04

One Call Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

2.69

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-04-2020 to 04-10-2020

16.89

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-03-2020 to 31-08-2020

62.5

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-07-2020 to 31-12-2020

1.55

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-07-2020 to 31-12-2020

9.72

M & G Securities Limited

PRUDENTIAL PLC

no

01-07-2020 to 31-12-2020

2.22

London and Country Mortgages Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

42.1

4.9

Legal Insurance Management Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

0.59

Legal Insurance Management Ltd

NO GROUP

no

01-02-2020 to 31-07-2020

0.81

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

1.99

32.08

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-07-2020 to 31-12-2020

0.93

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

44.32

Qmetric Group Limited

R&H TRUST CO LTD

no

01-04-2020 to 30-09-2020

1.36

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

6.77

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-05-2020 to 31-10-2020

0.09

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-07-2020 to 31-12-2020

0.94

6.37

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-04-2020 to 30-09-2020

16.7

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

65.63

UK General Insurance Limited

NO GROUP

no

01-04-2020 to 30-09-2020

3.66

TSB Bank plc

BANCO DE SABADELL SA

no

01-07-2020 to 31-12-2020

0.56

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

51.58

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-07-2020 to 31-12-2020

18.54

Tesco Personal Finance PLC

TESCO PLC

no

01-03-2020 to 31-08-2020

1.2

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-01-2020 to 01-07-2020

2.62

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-04-2020 to 30-09-2020

6.07

Swinton Group Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

6.89

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

3.53

1.32

2.11

5.8

SquareTrade Limited

THE ALLSTATE CORP.

no

01-07-2020 to 31-12-2020

23.23

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

3.11

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

67.57

62.69

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-07-2020 to 31-12-2020

150.03

Interactive Brokers (UK) Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

0.01

I Go 4 Ltd.

NO GROUP

no

01-07-2020 to 31-12-2020

10.96

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

2.22

Aviva UK Digital Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

0.31

Bought By Many Ltd

NO GROUP

no

01-04-2020 to 30-09-2020

9.21

Bollington Insurance Brokers Limited

BOLLINGTON WILSON GROUP LIMITED

no

01-07-2020 to 31-12-2020

5.79

BISL Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

5.92

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-07-2020 to 31-12-2020

4.76

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-07-2020 to 31-12-2020

5.97

AWP P&C SA

ALLIANZ SE

no

01-07-2020 to 31-12-2020

1.63

AWP Assistance UK Ltd

ALLIANZ SE

no

01-07-2020 to 31-12-2020

1.45

Automobile Association Insurance Services Limited

AA PLC

no

01-02-2020 to 31-07-2020

4.88

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

6.45

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

5.95

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-07-2020 to 31-12-2020

2.24

Animal Friends Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

6.08

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

0.73

AJ Bell Securities Limited

AJ BELL PLC

no

01-04-2020 to 30-09-2020

13.02

10.24

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-07-2020 to 31-12-2020

0.14

0.36

Action 365 Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

31.81

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-07-2020 to 31-12-2020

8.59

Citibank UK Limited

CITIGROUP INC

no

01-07-2020 to 31-12-2020

2.48

3.54

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-07-2020 to 31-12-2020

10.63

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-04-2020 to 30-09-2020

16.59

Homeserve Membership Limited

HOMESERVE PLC

no

01-04-2020 to 30-09-2020

94.88

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

11.35

Fresh Insurance Services Group Limited

NO GROUP

no

01-07-2020 to 31-12-2020

68.57

Extracover Limited

NO GROUP

no

01-07-2020 to 31-12-2020

0.17

Experian Limited

EXPERIAN PLC

no

01-04-2020 to 30-09-2020

78.56

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-07-2020 to 31-12-2020

78.35

ERGO TRAVEL INSURANCE SERVICES LTD

MUNICH RE GROUP

no

01-07-2020 to 31-12-2020

0

0

27.54

0

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-07-2020 to 31-12-2020

0.71

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-02-2020 to 31-07-2020

32.53

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-07-2020 to 31-12-2020

805.05

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

0.01

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

4.96

Corgi Homeplan Ltd

US BANCORP

no

01-07-2020 to 31-12-2020

18.79

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

17.68

2.08

Compare The Market Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

0.15

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

12.87

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-07-2020 to 31-12-2020

1.53

Open

Complaints data - Open

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

2558

6

2395

661

5620

Next Risk Solutions Limited

NO GROUP

no

01-04-2020 to 30-09-2020

581

581

Northern Bank Limited

DANSKE BANK A/S

no

01-07-2020 to 31-12-2020

2029

85

46

2160

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-04-2020 to 30-09-2020

709

2340

3

3052

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

580

97

677

Old Mutual Wealth Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

559

559

One Call Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

2301

2301

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-07-2020 to 31-12-2020

745

685

1430

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-04-2020 to 30-09-2020

1834

1834

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-04-2020 to 30-09-2020

524

589

87

1200

Pet Protect Ltd

PET HEALTH INC.

no

01-07-2020 to 31-12-2020

533

533

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

1100

3

368

222

1693

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

3316

3316

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

85133

13

6560

6646

348

98700

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-04-2020 to 30-09-2020

1483

1483

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

758

469

16

2

1245

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-07-2020 to 31-12-2020

0

0

0

26

0

26

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-07-2020 to 31-12-2020

592

592

Qmetric Group Limited

R&H TRUST CO LTD

no

01-04-2020 to 30-09-2020

1382

1382

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-07-2020 to 31-12-2020

6000

6000

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

922

922

RCI Financial Services Limited

RENAULT

no

01-07-2020 to 31-12-2020

36

36

ReAssure Limited

SWISS RE AG

no

01-07-2020 to 31-12-2020

3388

1

913

1694

5996

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-04-2020 to 30-09-2020

1638

1638

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-01-2020 to 01-07-2020

888

888

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

19627

19627

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-04-2020 to 04-10-2020

45056

4

6544

1085

177

52866

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-04-2020 to 30-09-2020

569

569

Saga Services Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

6052

6052

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

11183

0

11183

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-07-2020 to 31-12-2020

609

609

Kensington Mortgage Company Limited

NO GROUP

no

01-04-2020 to 30-09-2020

1195

1195

Landmark Mortgages Limited

NO GROUP

no

01-07-2020 to 31-12-2020

1546

1546

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-07-2020 to 31-12-2020

8

8

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

639

891

26

1556

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

1958

46

2004

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

663

2112

76

2851

Legal Insurance Management Ltd

NO GROUP

no

01-02-2020 to 31-07-2020

586

586

Legal Insurance Management Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

675

675

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-07-2020 to 31-12-2020

341

881

191

1413

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

6668

6668

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

92605

126

5463

31954

2322

132470

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

86

86

London and Country Mortgages Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

1189

51

1240

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-07-2020 to 31-12-2020

914

914

M & G Securities Limited

PRUDENTIAL PLC

no

01-07-2020 to 31-12-2020

1134

1134

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-07-2020 to 31-12-2020

3367

3367

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

18615

29

878

19522

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

11195

0

0

6871

0

18066

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-07-2020 to 31-12-2020

1399

1399

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-07-2020 to 31-12-2020

3

3

Metro Bank PLC

METRO BANK PLC

no

01-07-2020 to 31-12-2020

8323

0

286

0

0

8609

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-03-2020 to 31-08-2020

24827

4

24831

Moorcroft Debt Recovery Limited

NO GROUP

no

01-02-2020 to 31-07-2020

507

507

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-07-2020 to 31-12-2020

1214

1214

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

530

530

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

6916

207

731

7854

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-03-2020 to 31-08-2020

74

74

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-07-2020 to 31-12-2020

2471

2471

Tesco Personal Finance PLC

TESCO PLC

no

01-03-2020 to 31-08-2020

14817

26

4557

19400

Tesco Underwriting Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

1249

1249

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-05-2020 to 31-10-2020

750

750

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-07-2020 to 31-12-2020

14274

0

2266

43

8

16591

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

747

0

0

747

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-04-2020 to 30-09-2020

1137

1137

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-07-2020 to 31-12-2020

54

4456

59

4569

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-07-2020 to 31-12-2020

7048

19

487

1913

9467

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

22187

3

1959

2508

119

26776

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-07-2020 to 31-12-2020

3986

2119

425

6530

The Share Centre Limited

SHARE PLC

no

01-07-2020 to 31-12-2020

21

966

987

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

565

565

Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U

TELEFONICA SA

no

01-07-2020 to 31-12-2020

6300

6300

TSB Bank plc

BANCO DE SABADELL SA

no

01-07-2020 to 31-12-2020

35692

2296

41

38029

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

39876

39876

UK General Insurance Limited

NO GROUP

no

01-04-2020 to 30-09-2020

2593

2593

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

1796

0

164

106

6

2072

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-04-2020 to 30-09-2020

4430

4430

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-07-2020 to 31-12-2020

8881

8881

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-07-2020 to 31-12-2020

1

6827

4

6832

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-07-2020 to 31-12-2020

7

7

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-07-2020 to 31-12-2020

697

697

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

1909

992

223

7

3131

Zopa Bank Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

115

61

176

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

1325

3

2523

442

4293

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-04-2020 to 30-09-2020

105

105

Target Servicing Limited

NO GROUP

no

01-04-2020 to 30-09-2020

755

755

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

21

49145

49166

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-07-2020 to 31-12-2020

1086

1086

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

70

70

Santander ISA Managers Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

580

580

Santander UK Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

76991

38

8249

8683

394

94355

Scottish Equitable Plc

AEGON NV

no

01-07-2020 to 31-12-2020

3138

479

87

3704

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

419

7

317

655

1398

Scottish Widows Administration Services Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

530

0

0

2

532

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

4770

0

1035

943

6748

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

0

602

602

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-07-2020 to 31-12-2020

264

69

1

334

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-07-2020 to 31-12-2020

508

598

2

1108

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

8237

8237

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

1819

25

613

17

165

2639

Tandem Bank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

433

433

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-07-2020 to 31-12-2020

8745

8745

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

732

732

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-07-2020 to 31-12-2020

7266

7266

SquareTrade Limited

THE ALLSTATE CORP.

no

01-07-2020 to 31-12-2020

0

0

0

20499

0

20499

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

2241

0

2241

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

0

477

0

25

241

743

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

1

243

19

65

373

701

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

2242

19

62

259

2582

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-07-2020 to 31-12-2020

4451

4451

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-04-2020 to 30-09-2020

61

61

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-07-2020 to 31-12-2020

420

282

130

832

Swinton Group Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

6099

6099

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-07-2020 to 31-12-2020

785

785

Investment Funds Direct Limited

M&G GROUP

no

01-07-2020 to 31-12-2020

401

294

695

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-07-2020 to 31-12-2020

10

715

4

729

Bollington Insurance Brokers Limited

BOLLINGTON WILSON GROUP LIMITED

no

01-07-2020 to 31-12-2020

580

580

AXA Insurance UK Plc

AXA SA

no

01-07-2020 to 31-12-2020

28594

28594

AXA PPP Healthcare Limited

AXA SA

no

01-07-2020 to 31-12-2020

34443

34443

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-04-2020 to 30-09-2020

1279

1279

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-07-2020 to 31-12-2020

9584

1027

432

1

11044

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

79898

18

19855

33824

2405

136000

Barclays Bank Plc

BARCLAYS PLC

no

01-07-2020 to 31-12-2020

9361

0

5

0

32

9398

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-07-2020 to 31-12-2020

122642

137

13566

12465

3838

152648

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-07-2020 to 31-12-2020

511

511

BISL Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

8546

8546

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

8

9426

9434

BMW Financial Services(GB) Limited

BMW AG

no

01-07-2020 to 31-12-2020

0

0

Bought By Many Ltd

NO GROUP

no

01-04-2020 to 30-09-2020

800

800

AWP P&C SA

ALLIANZ SE

no

01-07-2020 to 31-12-2020

1322

1322

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-04-2020 to 30-09-2020

4

913

461

64

1442

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-07-2020 to 31-12-2020

1397

1397

British Gas Services Limited

CENTRICA PLC

yes

01-07-2020 to 31-12-2020

104594

104594

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-07-2020 to 31-12-2020

10559

10559

Call Assist Ltd

CALL ASSIST LIMITED

no

01-05-2020 to 31-10-2020

658

658

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-07-2020 to 31-12-2020

18283

2462

20745

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

1155

1155

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

924

924

Cater Allen Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

505

505

Caversham Insurance Limited

NO GROUP

no

16-04-2020 to 15-10-2020

809

809

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-07-2020 to 31-12-2020

529

1130

1659

Chubb European Group SE

CHUBB LIMITED

no

01-07-2020 to 31-12-2020

8600

8600

AXA France IARD

NO GROUP

no

01-07-2020 to 31-12-2020

47602

47602

AWP Assistance UK Ltd

ALLIANZ SE

no

01-07-2020 to 31-12-2020

1034

1034

ClearBank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

703

703

Allianz Insurance Plc

ALLIANZ SE

no

01-07-2020 to 31-12-2020

7453

7453

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

779

779

Acromas Insurance Company Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

2885

2885

Action 365 Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

641

641

Adrian Flux Insurance Services Group

NO GROUP

no

01-03-2020 to 31-08-2020

1175

1175

Ageas Insurance Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

4208

4208

Ageas Retail Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

1951

1951

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-07-2020 to 31-12-2020

669

42

20

1

732

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-07-2020 to 31-12-2020

1676

1676

AJ Bell Securities Limited

AJ BELL PLC

no

01-04-2020 to 30-09-2020

145

422

567

Al Rayan Bank PLC

NO GROUP

no

01-07-2020 to 31-12-2020

837

161

998

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

409

376

785

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-07-2020 to 31-12-2020

4687

47

4734

Aviva UK Digital Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

1208

1208

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

yes

01-06-2020 to 30-11-2020

5453

5453

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

2125

2125

Animal Friends Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

3633

3633

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-07-2020 to 31-12-2020

610

610

Assurant General Insurance Limited

ASSURANT INC

no

01-07-2020 to 31-12-2020

12201

12201

Astrenska Insurance Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

636

636

Asurion Europe Limited

NEW ASURION CORP

no

01-07-2020 to 31-12-2020

3319

3319

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

1907

1907

Atom Bank PLC

ATOM BANK PLC

no

01-04-2020 to 30-09-2020

534

157

691

Automobile Association Insurance Services Limited

AA PLC

no

01-02-2020 to 31-07-2020

14884

14884

Aviva Insurance Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

81871

81871

Aviva Life Services UK Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

12695

904

4294

3383

21276

Citibank UK Limited

CITIGROUP INC

no

01-07-2020 to 31-12-2020

595

1

59

655

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-02-2020 to 31-07-2020

98

51

149

Investec Bank PLC

INVESTEC PLC

no

01-04-2020 to 30-09-2020

1156

0

8

0

84

1248

Highway Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

775

775

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

722

1615

2337

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-07-2020 to 31-12-2020

3692

3692

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

143

143

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-07-2020 to 31-12-2020

26

34

572

632

Fresh Insurance Services Group Limited

NO GROUP

no

01-07-2020 to 31-12-2020

1711

1711

Funding Circle Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

80

80

Gresham Insurance Company Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

2815

2815

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

29

1479

1508

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-07-2020 to 31-12-2020

8

17

4984

5009

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

19189

19189

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

0

692

692

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-07-2020 to 31-12-2020

958

958

FCE Bank Plc

FORD MOTOR CO

no

01-07-2020 to 31-12-2020

124

124

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-04-2020 to 30-09-2020

0

0

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

7382

7382

Homeserve Membership Limited

HOMESERVE PLC

no

01-04-2020 to 30-09-2020

10654

10654

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-07-2020 to 31-12-2020

4402

4402

HSBC Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

351

0

1

13

109

474

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

143776

53

13033

8358

2232

167452

I Go 4 Ltd.

NO GROUP

no

01-07-2020 to 31-12-2020

1415

1415

Ikano Bank AB (publ)

NO GROUP

no

01-07-2020 to 31-12-2020

4223

8

4231

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

2056

2056

Interactive Brokers (UK) Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

538

538

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-07-2020 to 31-12-2020

179

2432

2611

Invesco Fund Managers Limited

INVESCO LTD

no

01-07-2020 to 31-12-2020

700

700

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

543

543

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-07-2020 to 31-12-2020

442

538

980

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

yes

01-04-2020 to 30-09-2020

26036

11

1905

20876

26

48854

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-07-2020 to 31-12-2020

1762

19

1781

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-07-2020 to 31-12-2020

123

1230

1353

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

2420

2420

Compare The Market Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

549

549

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

645

75

3

723

Corgi Homeplan Ltd

US BANCORP

no

01-07-2020 to 31-12-2020

1612

1612

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

968

4

86

23

54

1135

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-07-2020 to 31-12-2020

3206

3206

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

3335

715

32

4082

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

2585

7

2592

Creation Financial Services Limited

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

1573

202

1775

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-07-2020 to 31-12-2020

574

574

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-07-2020 to 31-12-2020

1515

1515

Fairmead Insurance Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

10863

10863

Devitt Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

614

614

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-04-2020 to 30-09-2020

25318

25318

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-04-2020 to 30-09-2020

1374

1374

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-07-2020 to 31-12-2020

93

2293

2386

ERGO TRAVEL INSURANCE SERVICES LTD

MUNICH RE GROUP

no

01-07-2020 to 31-12-2020

723

723

esure Insurance Limited

ESURE GROUP PLC

yes

01-07-2020 to 31-12-2020

11990

11990

EUI Limited

ADMIRAL GROUP PLC

yes

01-07-2020 to 31-12-2020

27601

27601

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

1032

1032

Everyday Loans Limited

NON-STANDARD FINANCE PLC

no

01-07-2020 to 31-12-2020

1

1

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-07-2020 to 31-12-2020

725

725

Experian Limited

EXPERIAN PLC

no

01-04-2020 to 30-09-2020

0

48

48

Extracover Limited

NO GROUP

no

01-07-2020 to 31-12-2020

991

991

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

2411

2411

Closed

Complaints data - Closed

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

3194

3194

Northern Bank Limited

DANSKE BANK A/S

no

01-07-2020 to 31-12-2020

2036

85

75

1

2197

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-04-2020 to 30-09-2020

730

12263

31

13024

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

419

81

500

Old Mutual Wealth Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

491

491

One Call Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

0

0

2291

2291

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-07-2020 to 31-12-2020

815

715

1530

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-04-2020 to 30-09-2020

1792

1792

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-04-2020 to 30-09-2020

496

609

93

1198

Pet Protect Ltd

PET HEALTH INC.

no

01-07-2020 to 31-12-2020

533

533

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

1059

4

339

218

1620

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

2546

6

2345

661

5558

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-04-2020 to 30-09-2020

1385

1385

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-04-2020 to 04-10-2020

44396

4

5580

2319

189

52488

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

738

601

20

3

1362

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-07-2020 to 31-12-2020

0

0

0

26

0

26

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-07-2020 to 31-12-2020

549

549

Qmetric Group Limited

R&H TRUST CO LTD

no

01-04-2020 to 30-09-2020

1377

1377

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-07-2020 to 31-12-2020

6097

6097

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

800

800

RCI Financial Services Limited

RENAULT

no

01-07-2020 to 31-12-2020

1902

1902

ReAssure Limited

SWISS RE AG

no

01-07-2020 to 31-12-2020

2547

1

762

1165

4475

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-04-2020 to 30-09-2020

1643

1643

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-01-2020 to 01-07-2020

467

467

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

19079

19079

Next Risk Solutions Limited

NO GROUP

no

01-04-2020 to 30-09-2020

581

581

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

88890

15

6261

29904

371

125441

Saga Services Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

5878

5878

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

92382

124

5411

99944

2333

200194

Kensington Mortgage Company Limited

NO GROUP

no

01-04-2020 to 30-09-2020

1163

1163

Landmark Mortgages Limited

NO GROUP

no

01-07-2020 to 31-12-2020

1570

0

1570

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-07-2020 to 31-12-2020

7

7

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

644

890

32

1566

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

1945

58

2003

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

677

2029

105

2811

Legal Insurance Management Ltd

NO GROUP

no

01-02-2020 to 31-07-2020

586

586

Legal Insurance Management Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

619

619

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-07-2020 to 31-12-2020

328

953

189

1470

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

6630

6630

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

11176

0

11176

London and Country Mortgages Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

1107

44

1151

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-04-2020 to 30-09-2020

604

604

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-07-2020 to 31-12-2020

922

922

M & G Securities Limited

PRUDENTIAL PLC

no

01-07-2020 to 31-12-2020

1118

1118

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-07-2020 to 31-12-2020

3319

3319

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

18780

29

2084

20893

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

12025

0

0

81162

0

93187

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-07-2020 to 31-12-2020

1093

1093

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-07-2020 to 31-12-2020

3

3

Metro Bank PLC

METRO BANK PLC

no

01-07-2020 to 31-12-2020

8446

291

8737

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-03-2020 to 31-08-2020

23556

4

23560

Moorcroft Debt Recovery Limited

NO GROUP

no

01-02-2020 to 31-07-2020

507

507

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-07-2020 to 31-12-2020

1123

1123

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

109

109

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

536

536

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

6779

200

738

7717

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-07-2020 to 31-12-2020

775

775

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-07-2020 to 31-12-2020

2842

2842

Tesco Personal Finance PLC

TESCO PLC

no

01-03-2020 to 31-08-2020

14354

22

11276

25652

Tesco Underwriting Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

1275

1275

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-05-2020 to 31-10-2020

2395

2395

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-07-2020 to 31-12-2020

14257

0

1890

249

6

16402

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

761

0

0

761

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-04-2020 to 30-09-2020

907

907

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-07-2020 to 31-12-2020

56

4236

63

4355

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-07-2020 to 31-12-2020

7279

24

455

2042

9800

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

22839

4

1838

12332

129

37142

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-07-2020 to 31-12-2020

3830

2098

442

6370

The Share Centre Limited

SHARE PLC

no

01-07-2020 to 31-12-2020

19

880

899

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

499

499

Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U

TELEFONICA SA

no

01-07-2020 to 31-12-2020

6167

6167

TSB Bank plc

BANCO DE SABADELL SA

no

01-07-2020 to 31-12-2020

36158

2334

36

38528

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

41144

41144

UK General Insurance Limited

NO GROUP

no

01-04-2020 to 30-09-2020

2473

2473

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

1796

0

163

736

6

2701

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-04-2020 to 30-09-2020

4569

4569

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-07-2020 to 31-12-2020

8576

8576

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-07-2020 to 31-12-2020

1

6783

6

6790

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-07-2020 to 31-12-2020

19

19

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-07-2020 to 31-12-2020

677

677

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

1964

0

1061

313

11

3349

Zopa Bank Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

112

61

173

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

1384

4

2303

423

4114

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-04-2020 to 30-09-2020

102

102

Target Servicing Limited

NO GROUP

no

01-04-2020 to 30-09-2020

971

971

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

18

116961

116979

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-07-2020 to 31-12-2020

1123

1123

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

73

73

Santander ISA Managers Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

516

516

Santander UK Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

77185

40

8429

139615

394

225663

Scottish Equitable Plc

AEGON NV

no

01-07-2020 to 31-12-2020

3004

481

87

3572

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

545

5

358

690

1598

Scottish Widows Administration Services Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

524

0

0

2

526

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

4562

0

1008

950

6520

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

0

612

612

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-07-2020 to 31-12-2020

271

63

1

335

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-07-2020 to 31-12-2020

668

585

2

1255

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

27305

27305

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

1906

23

670

18

143

2760

Tandem Bank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

444

444

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-07-2020 to 31-12-2020

9625

9625

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

729

729

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-07-2020 to 31-12-2020

7361

7361

SquareTrade Limited

THE ALLSTATE CORP.

no

01-07-2020 to 31-12-2020

19961

19961

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

3205

0

3205

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

0

432

0

21

234

687

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

0

252

22

79

450

803

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

2224

24

52

265

2565

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-07-2020 to 31-12-2020

4415

4415

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-04-2020 to 30-09-2020

46

46

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-07-2020 to 31-12-2020

398

251

125

774

Swinton Group Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

6096

6096

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-07-2020 to 31-12-2020

283

283

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-03-2020 to 31-08-2020

236

236

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-07-2020 to 31-12-2020

11

0

744

5

0

760

Bollington Insurance Brokers Limited

BOLLINGTON WILSON GROUP LIMITED

no

01-07-2020 to 31-12-2020

536

536

AXA Insurance UK Plc

AXA SA

no

01-07-2020 to 31-12-2020

29715

29715

AXA PPP Healthcare Limited

AXA SA

no

01-07-2020 to 31-12-2020

34443

34443

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-04-2020 to 30-09-2020

1246

1246

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-07-2020 to 31-12-2020

9587

1027

432

1

11047

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

78332

18

19996

94030

2419

194795

Barclays Bank Plc

BARCLAYS PLC

no

01-07-2020 to 31-12-2020

10398

0

6

1

43

10448

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-07-2020 to 31-12-2020

124766

138

12959

121943

3786

263592

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-07-2020 to 31-12-2020

514

514

BISL Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

8423

8423

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

12

70017

70029

BMW Financial Services(GB) Limited

BMW AG

no

01-07-2020 to 31-12-2020

8

8

Bought By Many Ltd

NO GROUP

no

01-04-2020 to 30-09-2020

772

772

AWP P&C SA

ALLIANZ SE

no

01-07-2020 to 31-12-2020

655

655

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-04-2020 to 30-09-2020

10

1000

6191

267

7468

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-07-2020 to 31-12-2020

1407

1407

British Gas Services Limited

CENTRICA PLC

yes

01-07-2020 to 31-12-2020

91710

91710

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-07-2020 to 31-12-2020

10294

10294

Call Assist Ltd

CALL ASSIST LIMITED

no

01-05-2020 to 31-10-2020

645

645

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-07-2020 to 31-12-2020

18902

3607

22509

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

1170

1170

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

1016

1016

Cater Allen Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

504

504

Caversham Insurance Limited

NO GROUP

no

16-04-2020 to 15-10-2020

749

749

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-07-2020 to 31-12-2020

542

1148

1690

Chubb European Group SE

CHUBB LIMITED

no

01-07-2020 to 31-12-2020

8645

8645

AXA France IARD

NO GROUP

no

01-07-2020 to 31-12-2020

90013

90013

AWP Assistance UK Ltd

ALLIANZ SE

no

01-07-2020 to 31-12-2020

472

472

ClearBank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

603

603

Allianz Insurance Plc

ALLIANZ SE

no

01-07-2020 to 31-12-2020

7117

7117

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

709

709

Acromas Insurance Company Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

2990

2990

Action 365 Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

813

813

Adrian Flux Insurance Services Group

NO GROUP

no

01-03-2020 to 31-08-2020

1175

1175

Ageas Insurance Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

4189

4189

Ageas Retail Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

1767

1767

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-07-2020 to 31-12-2020

688

1

47

20

1

757

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-07-2020 to 31-12-2020

1557

1557

AJ Bell Securities Limited

AJ BELL PLC

no

01-04-2020 to 30-09-2020

137

423

560

Al Rayan Bank PLC

NO GROUP

no

01-07-2020 to 31-12-2020

1007

158

1165

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

396

383

779

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-07-2020 to 31-12-2020

4620

102

4722

Aviva UK Digital Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

1196

1196

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

yes

01-06-2020 to 30-11-2020

4209

4209

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

1710

1710

Animal Friends Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

3461

3461

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-07-2020 to 31-12-2020

561

561

Assurant General Insurance Limited

ASSURANT INC

no

01-07-2020 to 31-12-2020

12099

12099

Astrenska Insurance Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

517

517

Asurion Europe Limited

NEW ASURION CORP

no

01-07-2020 to 31-12-2020

3315

3315

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

2048

2048

Atom Bank PLC

ATOM BANK PLC

no

01-04-2020 to 30-09-2020

534

157

691

Automobile Association Insurance Services Limited

AA PLC

no

01-02-2020 to 31-07-2020

16044

16044

Aviva Insurance Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

137764

137764

Aviva Life Services UK Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

12131

768

4594

3599

21092

Citibank UK Limited

CITIGROUP INC

no

01-07-2020 to 31-12-2020

590

1

54

645

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-02-2020 to 31-07-2020

97

57

154

Investment Funds Direct Limited

M&G GROUP

no

01-07-2020 to 31-12-2020

356

284

640

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-07-2020 to 31-12-2020

2072

2072

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-07-2020 to 31-12-2020

3802

3802

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

174

174

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-07-2020 to 31-12-2020

27

28

565

620

Fresh Insurance Services Group Limited

NO GROUP

no

01-07-2020 to 31-12-2020

1071

1071

Funding Circle Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

171

171

Gresham Insurance Company Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

2881

2881

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

34

1461

1495

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-07-2020 to 31-12-2020

10

62

4788

4860

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

19102

19102

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0

0

0

0

675

675

Highway Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

703

703

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-04-2020 to 30-09-2020

2

2

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

516

516

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

7369

7369

Homeserve Membership Limited

HOMESERVE PLC

no

01-04-2020 to 30-09-2020

11028

11028

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-07-2020 to 31-12-2020

4402

4402

HSBC Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

372

0

1

29

117

519

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

142570

57

12646

17253

2437

174963

I Go 4 Ltd.

NO GROUP

no

01-07-2020 to 31-12-2020

1415

1415

Ikano Bank AB (publ)

NO GROUP

no

01-07-2020 to 31-12-2020

4163

146

4309

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

2018

2018

Interactive Brokers (UK) Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

367

367

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-07-2020 to 31-12-2020

119

2035

2154

Invesco Fund Managers Limited

INVESCO LTD

no

01-07-2020 to 31-12-2020

691

691

Investec Bank PLC

INVESTEC PLC

no

01-04-2020 to 30-09-2020

1149

0

8

0

106

1263

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

665

1447

2112

FCE Bank Plc

FORD MOTOR CO

no

01-07-2020 to 31-12-2020

260

260

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

yes

01-04-2020 to 30-09-2020

28525

14

1932

42761

33

73265

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-07-2020 to 31-12-2020

1657

18

1675

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-07-2020 to 31-12-2020

113

1180

1293

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

2419

2419

Compare The Market Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

555

555

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

603

84

3

690

Corgi Homeplan Ltd

US BANCORP

no

01-07-2020 to 31-12-2020

1531

1531

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

1006

6

96

26

67

1201

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-07-2020 to 31-12-2020

3122

3122

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

3375

702

38

4115

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

2420

7

2427

Creation Financial Services Limited

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

1418

204

1622

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-07-2020 to 31-12-2020

381

381

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-07-2020 to 31-12-2020

1369

1369

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-07-2020 to 31-12-2020

728

561

1289

Devitt Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

614

614

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-04-2020 to 30-09-2020

22843

22843

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-04-2020 to 30-09-2020

1664

1664

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-07-2020 to 31-12-2020

108

2324

2432

ERGO TRAVEL INSURANCE SERVICES LTD

MUNICH RE GROUP

no

01-07-2020 to 31-12-2020

0

0

0

790

0

790

esure Insurance Limited

ESURE GROUP PLC

yes

01-07-2020 to 31-12-2020

12193

12193

EUI Limited

ADMIRAL GROUP PLC

yes

01-07-2020 to 31-12-2020

26848

26848

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

1119

1119

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-07-2020 to 31-12-2020

714

714

Experian Limited

EXPERIAN PLC

no

01-04-2020 to 30-09-2020

0

50

50

Extracover Limited

NO GROUP

no

01-07-2020 to 31-12-2020

991

991

Fairmead Insurance Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

10135

10135

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

2436

2436

Closed within 3 days

Complaints data - Closed within 3 days

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

39.2%

39.2%

Northern Bank Limited

DANSKE BANK A/S

no

01-07-2020 to 31-12-2020

62.2%

30.6%

4.0%

0.0%

58.9%

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-04-2020 to 30-09-2020

8.5%

2.1%

3.2%

2.5%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

11.5%

2.5%

10.0%

Old Mutual Wealth Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

10.4%

10.4%

One Call Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

71.0%

71.0%

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-07-2020 to 31-12-2020

59.9%

31.5%

46.6%

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-04-2020 to 30-09-2020

43.8%

43.8%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-04-2020 to 30-09-2020

22.4%

32.5%

23.7%

27.6%

Pet Protect Ltd

PET HEALTH INC.

no

01-07-2020 to 31-12-2020

38.5%

38.5%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

44.8%

0.0%

41.3%

47.7%

44.3%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

45.4%

16.7%

53.0%

40.8%

48.1%

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-04-2020 to 30-09-2020

27.4%

27.4%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-04-2020 to 04-10-2020

40.1%

25.0%

22.2%

1.5%

13.8%

36.4%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

58.0%

45.1%

45.0%

0.0%

52.0%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-07-2020 to 31-12-2020

11.5%

11.5%

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-07-2020 to 31-12-2020

19.3%

19.3%

Qmetric Group Limited

R&H TRUST CO LTD

no

01-04-2020 to 30-09-2020

45.8%

45.8%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-07-2020 to 31-12-2020

38.2%

38.2%

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

14.6%

14.6%

RCI Financial Services Limited

RENAULT

no

01-07-2020 to 31-12-2020

0.0%

0.0%

ReAssure Limited

SWISS RE AG

no

01-07-2020 to 31-12-2020

21.2%

0.0%

21.9%

20.3%

21.1%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-04-2020 to 30-09-2020

78.2%

78.2%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-01-2020 to 01-07-2020

17.8%

17.8%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

57.2%

57.2%

Next Risk Solutions Limited

NO GROUP

no

01-04-2020 to 30-09-2020

57.8%

57.8%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

45.0%

0.0%

35.9%

5.2%

23.2%

35.0%

Saga Services Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

54.6%

54.6%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

39.7%

4.0%

52.9%

3.9%

3.3%

21.8%

Kensington Mortgage Company Limited

NO GROUP

no

01-04-2020 to 30-09-2020

28.5%

28.5%

Landmark Mortgages Limited

NO GROUP

no

01-07-2020 to 31-12-2020

6.3%

6.3%

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-07-2020 to 31-12-2020

28.6%

28.6%

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

87.3%

68.9%

56.3%

76.2%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

0.0%

5.2%

0.1%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

24.1%

59.6%

19.0%

49.6%

Legal Insurance Management Ltd

NO GROUP

no

01-02-2020 to 31-07-2020

47.4%

47.4%

Legal Insurance Management Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

39.1%

39.1%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-07-2020 to 31-12-2020

25.0%

32.8%

30.7%

30.8%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

40.4%

40.4%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

15.1%

15.1%

London and Country Mortgages Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

16.5%

47.7%

17.7%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-04-2020 to 30-09-2020

13.1%

13.1%

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-07-2020 to 31-12-2020

18.3%

18.3%

M & G Securities Limited

PRUDENTIAL PLC

no

01-07-2020 to 31-12-2020

30.9%

30.9%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-07-2020 to 31-12-2020

14.8%

14.8%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

79.8%

6.9%

23.1%

74.0%

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

48.5%

0.9%

7.0%

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-07-2020 to 31-12-2020

70.5%

70.5%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-07-2020 to 31-12-2020

100.0%

100.0%

Metro Bank PLC

METRO BANK PLC

no

01-07-2020 to 31-12-2020

51.2%

37.5%

50.7%

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-03-2020 to 31-08-2020

53.8%

50.0%

53.8%

Moorcroft Debt Recovery Limited

NO GROUP

no

01-02-2020 to 31-07-2020

24.5%

24.5%

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-07-2020 to 31-12-2020

68.1%

68.1%

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

1.8%

1.8%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

66.4%

66.4%

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

61.2%

0.0%

14.4%

55.1%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-07-2020 to 31-12-2020

17.5%

17.5%

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-07-2020 to 31-12-2020

3.8%

3.8%

Tesco Personal Finance PLC

TESCO PLC

no

01-03-2020 to 31-08-2020

40.3%

50.0%

20.2%

31.5%

Tesco Underwriting Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

52.5%

52.5%

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-05-2020 to 31-10-2020

11.9%

11.9%

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-07-2020 to 31-12-2020

63.2%

47.6%

6.4%

33.3%

60.5%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

55.2%

55.2%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-04-2020 to 30-09-2020

3.2%

3.2%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-07-2020 to 31-12-2020

3.6%

21.3%

4.8%

20.9%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-07-2020 to 31-12-2020

29.4%

8.3%

18.0%

37.2%

30.4%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

46.5%

0.0%

33.6%

5.4%

18.6%

32.1%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-07-2020 to 31-12-2020

32.7%

50.6%

44.3%

39.4%

The Share Centre Limited

SHARE PLC

no

01-07-2020 to 31-12-2020

26.3%

34.7%

34.5%

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

39.1%

39.1%

Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U

TELEFONICA SA

no

01-07-2020 to 31-12-2020

55.0%

55.0%

TSB Bank plc

BANCO DE SABADELL SA

no

01-07-2020 to 31-12-2020

47.8%

43.1%

41.7%

47.5%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

53.6%

53.6%

UK General Insurance Limited

NO GROUP

no

01-04-2020 to 30-09-2020

21.9%

21.9%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

46.5%

24.5%

6.4%

0.0%

34.2%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-04-2020 to 30-09-2020

43.0%

43.0%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-07-2020 to 31-12-2020

35.4%

35.4%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-07-2020 to 31-12-2020

0.0%

55.5%

0.0%

55.4%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-07-2020 to 31-12-2020

16.0%

16.0%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

51.6%

29.3%

9.3%

27.3%

40.5%

Zopa Bank Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

51.8%

24.6%

42.2%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

17.6%

0.0%

21.3%

21.5%

20.1%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-04-2020 to 30-09-2020

36.3%

36.3%

Target Servicing Limited

NO GROUP

no

01-04-2020 to 30-09-2020

12.6%

12.6%

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

22.2%

2.3%

2.4%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-07-2020 to 31-12-2020

18.9%

18.9%

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Santander ISA Managers Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

36.0%

36.0%

Santander UK Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

68.5%

12.5%

55.7%

0.5%

1.3%

25.8%

Scottish Equitable Plc

AEGON NV

no

01-07-2020 to 31-12-2020

31.4%

32.6%

33.3%

31.6%

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

2.8%

0.0%

4.5%

4.9%

4.1%

Scottish Widows Administration Services Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

10.3%

50.0%

10.5%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

31.1%

30.5%

28.6%

30.7%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

37.1%

37.1%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-07-2020 to 31-12-2020

20.3%

25.4%

0.0%

21.2%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-07-2020 to 31-12-2020

7.0%

15.0%

50.0%

10.8%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

0.1%

0.1%

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

51.5%

4.3%

21.6%

11.1%

2.1%

41.0%

Tandem Bank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

9.0%

9.0%

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-07-2020 to 31-12-2020

26.2%

26.2%

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

35.3%

35.3%

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-07-2020 to 31-12-2020

66.0%

66.0%

SquareTrade Limited

THE ALLSTATE CORP.

no

01-07-2020 to 31-12-2020

65.9%

65.9%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

6.5%

6.5%

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

0.9%

0.0%

0.0%

0.6%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

0.4%

0.0%

0.0%

0.4%

0.4%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

50.5%

8.3%

48.1%

37.4%

48.7%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-07-2020 to 31-12-2020

70.1%

70.1%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-04-2020 to 30-09-2020

6.5%

6.5%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-07-2020 to 31-12-2020

16.6%

9.2%

12.0%

13.4%

Swinton Group Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

65.5%

65.5%

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-07-2020 to 31-12-2020

2.5%

2.5%

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-03-2020 to 31-08-2020

14.0%

14.0%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-07-2020 to 31-12-2020

63.6%

34.3%

60.0%

34.9%

Bollington Insurance Brokers Limited

BOLLINGTON WILSON GROUP LIMITED

no

01-07-2020 to 31-12-2020

69.2%

69.2%

AXA Insurance UK Plc

AXA SA

no

01-07-2020 to 31-12-2020

47.5%

47.5%

AXA PPP Healthcare Limited

AXA SA

no

01-07-2020 to 31-12-2020

81.6%

81.6%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-04-2020 to 30-09-2020

43.7%

43.7%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-07-2020 to 31-12-2020

32.8%

21.5%

16.7%

0.0%

31.1%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

47.3%

11.1%

56.1%

4.5%

2.0%

27.0%

Barclays Bank Plc

BARCLAYS PLC

no

01-07-2020 to 31-12-2020

70.0%

16.7%

0.0%

32.6%

69.8%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-07-2020 to 31-12-2020

52.1%

29.7%

37.2%

1.2%

25.6%

27.4%

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-07-2020 to 31-12-2020

65.0%

65.0%

BISL Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

39.0%

39.0%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

0.0%

0.1%

0.1%

BMW Financial Services(GB) Limited

BMW AG

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Bought By Many Ltd

NO GROUP

no

01-04-2020 to 30-09-2020

18.4%

18.4%

AWP P&C SA

ALLIANZ SE

no

01-07-2020 to 31-12-2020

27.6%

27.6%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-04-2020 to 30-09-2020

0.0%

3.1%

2.1%

1.5%

2.2%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-07-2020 to 31-12-2020

20.8%

20.8%

British Gas Services Limited

CENTRICA PLC

yes

01-07-2020 to 31-12-2020

78.0%

78.0%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-07-2020 to 31-12-2020

49.3%

49.3%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-05-2020 to 31-10-2020

45.3%

45.3%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-07-2020 to 31-12-2020

24.8%

39.9%

27.2%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

57.7%

57.7%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

37.5%

37.5%

Cater Allen Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

70.4%

70.4%

Caversham Insurance Limited

NO GROUP

no

16-04-2020 to 15-10-2020

8.9%

8.9%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-07-2020 to 31-12-2020

26.6%

40.1%

35.7%

Chubb European Group SE

CHUBB LIMITED

no

01-07-2020 to 31-12-2020

61.9%

61.9%

AXA France IARD

NO GROUP

no

01-07-2020 to 31-12-2020

0.8%

0.8%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-07-2020 to 31-12-2020

20.3%

20.3%

ClearBank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

13.4%

13.4%

Allianz Insurance Plc

ALLIANZ SE

no

01-07-2020 to 31-12-2020

42.4%

42.4%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

43.6%

43.6%

Acromas Insurance Company Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

45.6%

45.6%

Action 365 Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

17.2%

17.2%

Adrian Flux Insurance Services Group

NO GROUP

no

01-03-2020 to 31-08-2020

91.7%

91.7%

Ageas Insurance Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

39.0%

39.0%

Ageas Retail Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

50.1%

50.1%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-07-2020 to 31-12-2020

26.9%

0.0%

31.9%

0.0%

0.0%

26.4%

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-07-2020 to 31-12-2020

28.5%

28.5%

AJ Bell Securities Limited

AJ BELL PLC

no

01-04-2020 to 30-09-2020

24.8%

50.8%

44.5%

Al Rayan Bank PLC

NO GROUP

no

01-07-2020 to 31-12-2020

26.6%

37.3%

28.1%

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

47.5%

1.6%

24.9%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-07-2020 to 31-12-2020

16.1%

2.9%

15.8%

Aviva UK Digital Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

69.3%

69.3%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

yes

01-06-2020 to 30-11-2020

54.6%

54.6%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

15.3%

15.3%

Animal Friends Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

3.5%

3.5%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-07-2020 to 31-12-2020

43.9%

43.9%

Assurant General Insurance Limited

ASSURANT INC

no

01-07-2020 to 31-12-2020

66.3%

66.3%

Astrenska Insurance Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

28.6%

28.6%

Asurion Europe Limited

NEW ASURION CORP

no

01-07-2020 to 31-12-2020

24.2%

24.2%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

39.9%

39.9%

Atom Bank PLC

ATOM BANK PLC

no

01-04-2020 to 30-09-2020

70.0%

60.5%

67.9%

Automobile Association Insurance Services Limited

AA PLC

no

01-02-2020 to 31-07-2020

45.0%

45.0%

Aviva Insurance Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

25.7%

25.7%

Aviva Life Services UK Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

35.1%

41.5%

43.2%

33.7%

36.8%

Citibank UK Limited

CITIGROUP INC

no

01-07-2020 to 31-12-2020

21.7%

0.0%

5.6%

20.3%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-02-2020 to 31-07-2020

72.2%

19.3%

52.6%

Investment Funds Direct Limited

M&G GROUP

no

01-07-2020 to 31-12-2020

34.0%

27.5%

31.1%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-07-2020 to 31-12-2020

6.3%

6.3%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-07-2020 to 31-12-2020

50.6%

50.6%

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

2.9%

2.9%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-07-2020 to 31-12-2020

37.0%

21.4%

36.1%

35.5%

Fresh Insurance Services Group Limited

NO GROUP

no

01-07-2020 to 31-12-2020

27.6%

27.6%

Funding Circle Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Gresham Insurance Company Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

66.5%

66.5%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

52.9%

68.0%

67.6%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-07-2020 to 31-12-2020

10.0%

3.2%

8.2%

8.1%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

46.7%

46.7%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

53.3%

53.3%

Highway Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

39.7%

39.7%

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-04-2020 to 30-09-2020

0.0%

0.0%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

4.3%

4.3%

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

43.4%

43.4%

Homeserve Membership Limited

HOMESERVE PLC

no

01-04-2020 to 30-09-2020

72.0%

72.0%

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-07-2020 to 31-12-2020

13.3%

13.3%

HSBC Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

62.9%

100.0%

24.1%

44.4%

56.6%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

66.0%

8.8%

34.8%

18.3%

25.4%

58.4%

I Go 4 Ltd.

NO GROUP

no

01-07-2020 to 31-12-2020

59.5%

59.5%

Ikano Bank AB (publ)

NO GROUP

no

01-07-2020 to 31-12-2020

20.6%

1.4%

19.9%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

44.5%

44.5%

Interactive Brokers (UK) Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

1.6%

1.6%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-07-2020 to 31-12-2020

34.5%

47.4%

46.7%

Invesco Fund Managers Limited

INVESCO LTD

no

01-07-2020 to 31-12-2020

18.8%

18.8%

Investec Bank PLC

INVESTEC PLC

no

01-04-2020 to 30-09-2020

85.6%

12.5%

30.2%

80.5%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

4.4%

5.9%

5.4%

FCE Bank Plc

FORD MOTOR CO

no

01-07-2020 to 31-12-2020

10.4%

10.4%

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

yes

01-04-2020 to 30-09-2020

39.4%

21.4%

34.1%

0.0%

30.3%

16.3%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-07-2020 to 31-12-2020

40.9%

38.9%

40.9%

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-07-2020 to 31-12-2020

15.0%

24.3%

23.5%

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

23.9%

23.9%

Compare The Market Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

15.5%

15.5%

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

2.3%

3.6%

0.0%

2.5%

Corgi Homeplan Ltd

US BANCORP

no

01-07-2020 to 31-12-2020

37.6%

37.6%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

44.6%

0.0%

26.0%

38.5%

16.4%

41.2%

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-07-2020 to 31-12-2020

38.8%

38.8%

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

75.3%

53.6%

7.9%

71.0%

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

0.5%

0.0%

0.5%

Creation Financial Services Limited

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

0.5%

0.5%

0.5%

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-07-2020 to 31-12-2020

7.6%

7.6%

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-07-2020 to 31-12-2020

23.0%

23.0%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-07-2020 to 31-12-2020

15.2%

18.0%

16.4%

Devitt Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

73.3%

73.3%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-04-2020 to 30-09-2020

26.4%

26.4%

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-04-2020 to 30-09-2020

9.2%

9.2%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-07-2020 to 31-12-2020

5.6%

26.9%

26.0%

ERGO TRAVEL INSURANCE SERVICES LTD

MUNICH RE GROUP

no

01-07-2020 to 31-12-2020

17.8%

17.8%

esure Insurance Limited

ESURE GROUP PLC

yes

01-07-2020 to 31-12-2020

51.3%

51.3%

EUI Limited

ADMIRAL GROUP PLC

yes

01-07-2020 to 31-12-2020

46.8%

46.8%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

38.2%

38.2%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-07-2020 to 31-12-2020

88.0%

88.0%

Experian Limited

EXPERIAN PLC

no

01-04-2020 to 30-09-2020

80.0%

80.0%

Extracover Limited

NO GROUP

no

01-07-2020 to 31-12-2020

68.2%

68.2%

Fairmead Insurance Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

30.5%

30.5%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

45.7%

45.7%

Closed after 3 days but within 8 weeks

Complaints data - Closed after 3 days but within 8 weeks

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

58.0%

58.0%

Northern Bank Limited

DANSKE BANK A/S

no

01-07-2020 to 31-12-2020

37.8%

69.4%

96.0%

100.0%

41.1%

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-04-2020 to 30-09-2020

87.1%

8.8%

6.5%

13.2%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

85.9%

95.1%

87.4%

Old Mutual Wealth Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

87.8%

87.8%

One Call Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

28.3%

28.3%

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-07-2020 to 31-12-2020

38.7%

65.6%

51.2%

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-04-2020 to 30-09-2020

54.0%

54.0%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-04-2020 to 30-09-2020

77.6%

64.9%

60.2%

69.8%

Pet Protect Ltd

PET HEALTH INC.

no

01-07-2020 to 31-12-2020

61.5%

61.5%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

51.7%

100.0%

55.2%

48.6%

52.2%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

50.7%

83.3%

44.1%

53.3%

48.2%

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-04-2020 to 30-09-2020

68.7%

68.7%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-04-2020 to 04-10-2020

59.4%

75.0%

74.1%

7.8%

83.1%

58.7%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

41.6%

53.7%

55.0%

66.7%

47.2%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-07-2020 to 31-12-2020

84.6%

84.6%

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-07-2020 to 31-12-2020

76.0%

76.0%

Qmetric Group Limited

R&H TRUST CO LTD

no

01-04-2020 to 30-09-2020

53.1%

53.1%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-07-2020 to 31-12-2020

59.3%

59.3%

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

81.1%

81.1%

RCI Financial Services Limited

RENAULT

no

01-07-2020 to 31-12-2020

0.0%

0.0%

ReAssure Limited

SWISS RE AG

no

01-07-2020 to 31-12-2020

76.6%

100.0%

77.4%

78.9%

77.3%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-04-2020 to 30-09-2020

21.7%

21.7%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-01-2020 to 01-07-2020

70.9%

70.9%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

38.1%

38.1%

Next Risk Solutions Limited

NO GROUP

no

01-04-2020 to 30-09-2020

42.2%

42.2%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

47.9%

66.7%

61.3%

14.2%

69.5%

40.6%

Saga Services Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

45.1%

45.1%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

38.4%

73.4%

32.3%

9.8%

86.4%

24.5%

Kensington Mortgage Company Limited

NO GROUP

no

01-04-2020 to 30-09-2020

68.2%

68.2%

Landmark Mortgages Limited

NO GROUP

no

01-07-2020 to 31-12-2020

85.9%

85.9%

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-07-2020 to 31-12-2020

28.6%

28.6%

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

12.7%

30.8%

25.0%

23.2%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

99.6%

93.1%

99.5%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

74.0%

34.1%

80.0%

45.4%

Legal Insurance Management Ltd

NO GROUP

no

01-02-2020 to 31-07-2020

49.1%

49.1%

Legal Insurance Management Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

55.1%

55.1%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-07-2020 to 31-12-2020

64.0%

55.4%

66.1%

58.7%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

57.4%

57.4%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

71.2%

71.2%

London and Country Mortgages Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

83.2%

52.3%

82.0%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-04-2020 to 30-09-2020

85.9%

85.9%

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-07-2020 to 31-12-2020

78.6%

78.6%

M & G Securities Limited

PRUDENTIAL PLC

no

01-07-2020 to 31-12-2020

65.7%

65.7%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-07-2020 to 31-12-2020

79.9%

79.9%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

19.0%

93.1%

76.2%

24.8%

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

32.0%

4.3%

7.9%

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-07-2020 to 31-12-2020

27.7%

27.7%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Metro Bank PLC

METRO BANK PLC

no

01-07-2020 to 31-12-2020

48.7%

62.5%

49.2%

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-03-2020 to 31-08-2020

46.1%

50.0%

46.1%

Moorcroft Debt Recovery Limited

NO GROUP

no

01-02-2020 to 31-07-2020

75.5%

75.5%

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-07-2020 to 31-12-2020

31.9%

31.9%

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

79.8%

79.8%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

29.3%

29.3%

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

28.5%

94.0%

84.0%

35.5%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-07-2020 to 31-12-2020

82.5%

82.5%

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-07-2020 to 31-12-2020

95.2%

95.2%

Tesco Personal Finance PLC

TESCO PLC

no

01-03-2020 to 31-08-2020

59.6%

50.0%

15.0%

40.0%

Tesco Underwriting Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

45.4%

45.4%

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-05-2020 to 31-10-2020

87.8%

87.8%

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-07-2020 to 31-12-2020

35.3%

50.5%

11.6%

50.0%

36.7%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

33.1%

33.1%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-04-2020 to 30-09-2020

94.4%

94.4%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-07-2020 to 31-12-2020

96.4%

72.9%

95.2%

73.5%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-07-2020 to 31-12-2020

57.0%

58.3%

65.9%

52.0%

56.3%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

45.4%

50.0%

60.0%

12.7%

68.2%

35.3%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-07-2020 to 31-12-2020

61.4%

47.1%

52.9%

56.1%

The Share Centre Limited

SHARE PLC

no

01-07-2020 to 31-12-2020

73.7%

65.0%

65.2%

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

43.5%

43.5%

Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U

TELEFONICA SA

no

01-07-2020 to 31-12-2020

44.8%

44.8%

TSB Bank plc

BANCO DE SABADELL SA

no

01-07-2020 to 31-12-2020

51.7%

54.3%

58.3%

51.9%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

44.9%

44.9%

UK General Insurance Limited

NO GROUP

no

01-04-2020 to 30-09-2020

69.0%

69.0%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

48.3%

71.8%

5.3%

83.3%

38.1%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-04-2020 to 30-09-2020

54.2%

54.2%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-07-2020 to 31-12-2020

64.3%

64.3%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-07-2020 to 31-12-2020

100.0%

43.1%

66.7%

43.1%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-07-2020 to 31-12-2020

21.1%

21.1%

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-07-2020 to 31-12-2020

83.5%

83.5%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

47.7%

68.8%

52.1%

63.6%

54.9%

Zopa Bank Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

48.2%

75.4%

57.8%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

79.1%

25.0%

75.2%

76.8%

76.6%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-04-2020 to 30-09-2020

63.7%

63.7%

Target Servicing Limited

NO GROUP

no

01-04-2020 to 30-09-2020

70.6%

70.6%

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

77.8%

2.6%

2.6%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-07-2020 to 31-12-2020

80.6%

80.6%

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

52.1%

52.1%

Santander ISA Managers Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

60.9%

60.9%

Santander UK Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

31.2%

57.5%

43.7%

1.0%

67.5%

13.0%

Scottish Equitable Plc

AEGON NV

no

01-07-2020 to 31-12-2020

59.7%

63.6%

66.7%

60.4%

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

69.5%

20.0%

78.8%

79.9%

75.9%

Scottish Widows Administration Services Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

85.5%

50.0%

85.4%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

39.2%

47.9%

42.7%

41.0%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

41.2%

41.2%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-07-2020 to 31-12-2020

78.6%

71.4%

0.0%

77.0%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-07-2020 to 31-12-2020

63.0%

83.2%

50.0%

72.4%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

0.2%

0.2%

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

48.3%

78.3%

77.5%

77.8%

80.4%

57.5%

Tandem Bank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

89.9%

89.9%

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-07-2020 to 31-12-2020

68.0%

68.0%

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

64.6%

64.6%

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-07-2020 to 31-12-2020

33.4%

33.4%

SquareTrade Limited

THE ALLSTATE CORP.

no

01-07-2020 to 31-12-2020

34.1%

34.1%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

33.1%

33.1%

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

98.1%

100.0%

99.1%

98.5%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

63.1%

59.1%

58.2%

50.9%

55.7%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

46.3%

91.7%

51.9%

61.1%

48.4%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-07-2020 to 31-12-2020

29.8%

29.8%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-04-2020 to 30-09-2020

6.5%

6.5%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-07-2020 to 31-12-2020

81.4%

90.0%

87.2%

85.1%

Swinton Group Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

34.1%

34.1%

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-07-2020 to 31-12-2020

49.5%

49.5%

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-03-2020 to 31-08-2020

17.4%

17.4%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-07-2020 to 31-12-2020

36.4%

63.6%

20.0%

62.9%

Bollington Insurance Brokers Limited

BOLLINGTON WILSON GROUP LIMITED

no

01-07-2020 to 31-12-2020

26.5%

26.5%

AXA Insurance UK Plc

AXA SA

no

01-07-2020 to 31-12-2020

28.6%

28.6%

AXA PPP Healthcare Limited

AXA SA

no

01-07-2020 to 31-12-2020

18.0%

18.0%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-04-2020 to 30-09-2020

55.6%

55.6%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-07-2020 to 31-12-2020

65.6%

77.7%

54.9%

100.0%

66.3%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

37.2%

44.4%

32.2%

9.4%

83.8%

23.8%

Barclays Bank Plc

BARCLAYS PLC

no

01-07-2020 to 31-12-2020

18.1%

83.3%

100.0%

34.9%

18.3%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-07-2020 to 31-12-2020

39.2%

48.6%

47.3%

2.7%

39.2%

22.7%

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-07-2020 to 31-12-2020

35.0%

35.0%

BISL Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

60.4%

60.4%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

75.0%

1.4%

1.4%

BMW Financial Services(GB) Limited

BMW AG

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Bought By Many Ltd

NO GROUP

no

01-04-2020 to 30-09-2020

81.6%

81.6%

AWP P&C SA

ALLIANZ SE

no

01-07-2020 to 31-12-2020

61.7%

61.7%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-04-2020 to 30-09-2020

0.0%

93.6%

1.4%

12.4%

14.2%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-07-2020 to 31-12-2020

76.8%

76.8%

British Gas Services Limited

CENTRICA PLC

yes

01-07-2020 to 31-12-2020

16.5%

16.5%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-07-2020 to 31-12-2020

49.3%

49.3%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-05-2020 to 31-10-2020

53.0%

53.0%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-07-2020 to 31-12-2020

75.0%

33.4%

68.3%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

42.3%

42.3%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

62.0%

62.0%

Cater Allen Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

29.4%

29.4%

Caversham Insurance Limited

NO GROUP

no

16-04-2020 to 15-10-2020

65.8%

65.8%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-07-2020 to 31-12-2020

73.4%

59.6%

64.0%

Chubb European Group SE

CHUBB LIMITED

no

01-07-2020 to 31-12-2020

38.0%

38.0%

AXA France IARD

NO GROUP

no

01-07-2020 to 31-12-2020

5.6%

5.6%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-07-2020 to 31-12-2020

57.0%

57.0%

ClearBank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

85.9%

85.9%

Allianz Insurance Plc

ALLIANZ SE

no

01-07-2020 to 31-12-2020

54.2%

54.2%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

56.4%

56.4%

Acromas Insurance Company Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

51.6%

51.6%

Action 365 Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

65.4%

65.4%

Adrian Flux Insurance Services Group

NO GROUP

no

01-03-2020 to 31-08-2020

8.3%

8.3%

Ageas Insurance Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

56.6%

56.6%

Ageas Retail Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

48.6%

48.6%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-07-2020 to 31-12-2020

72.8%

100.0%

68.1%

100.0%

100.0%

73.3%

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-07-2020 to 31-12-2020

68.7%

68.7%

AJ Bell Securities Limited

AJ BELL PLC

no

01-04-2020 to 30-09-2020

73.7%

48.0%

54.3%

Al Rayan Bank PLC

NO GROUP

no

01-07-2020 to 31-12-2020

72.7%

62.0%

71.2%

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

51.3%

96.3%

73.4%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-07-2020 to 31-12-2020

83.5%

48.0%

82.7%

Aviva UK Digital Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

29.1%

29.1%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

yes

01-06-2020 to 30-11-2020

43.8%

43.8%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

83.5%

83.5%

Animal Friends Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

96.4%

96.4%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-07-2020 to 31-12-2020

47.8%

47.8%

Assurant General Insurance Limited

ASSURANT INC

no

01-07-2020 to 31-12-2020

33.3%

33.3%

Astrenska Insurance Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

39.1%

39.1%

Asurion Europe Limited

NEW ASURION CORP

no

01-07-2020 to 31-12-2020

73.5%

73.5%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

59.5%

59.5%

Atom Bank PLC

ATOM BANK PLC

no

01-04-2020 to 30-09-2020

28.7%

38.9%

31.0%

Automobile Association Insurance Services Limited

AA PLC

no

01-02-2020 to 31-07-2020

54.7%

54.7%

Aviva Insurance Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

25.9%

25.9%

Aviva Life Services UK Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

55.8%

34.6%

45.5%

48.1%

51.5%

Citibank UK Limited

CITIGROUP INC

no

01-07-2020 to 31-12-2020

78.3%

100.0%

75.9%

78.1%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-02-2020 to 31-07-2020

27.8%

64.9%

41.6%

Investment Funds Direct Limited

M&G GROUP

no

01-07-2020 to 31-12-2020

64.0%

69.7%

66.6%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-07-2020 to 31-12-2020

26.6%

26.6%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-07-2020 to 31-12-2020

47.3%

47.3%

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

95.4%

95.4%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-07-2020 to 31-12-2020

51.9%

78.6%

61.1%

61.5%

Fresh Insurance Services Group Limited

NO GROUP

no

01-07-2020 to 31-12-2020

49.5%

49.5%

Funding Circle Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

100.0%

100.0%

Gresham Insurance Company Limited

AVIVA PLC

no

01-07-2020 to 31-12-2020

30.4%

30.4%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

32.4%

26.7%

26.8%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-07-2020 to 31-12-2020

90.0%

95.2%

91.6%

91.7%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

52.3%

52.3%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

26.8%

26.8%

Highway Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

56.9%

56.9%

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-04-2020 to 30-09-2020

0.0%

0.0%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

94.6%

94.6%

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

56.1%

56.1%

Homeserve Membership Limited

HOMESERVE PLC

no

01-04-2020 to 30-09-2020

27.5%

27.5%

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-07-2020 to 31-12-2020

86.4%

86.4%

HSBC Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

35.8%

0.0%

10.3%

53.8%

38.3%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

33.1%

59.6%

56.0%

27.6%

65.3%

34.7%

I Go 4 Ltd.

NO GROUP

no

01-07-2020 to 31-12-2020

38.9%

38.9%

Ikano Bank AB (publ)

NO GROUP

no

01-07-2020 to 31-12-2020

74.1%

95.2%

74.8%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

55.2%

55.2%

Interactive Brokers (UK) Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

60.2%

60.2%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-07-2020 to 31-12-2020

55.5%

48.6%

48.9%

Invesco Fund Managers Limited

INVESCO LTD

no

01-07-2020 to 31-12-2020

78.6%

78.6%

Investec Bank PLC

INVESTEC PLC

no

01-04-2020 to 30-09-2020

13.6%

0.0%

57.5%

17.2%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

65.6%

56.6%

59.4%

FCE Bank Plc

FORD MOTOR CO

no

01-07-2020 to 31-12-2020

89.6%

89.6%

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

yes

01-04-2020 to 30-09-2020

43.8%

78.6%

53.8%

2.3%

54.5%

19.8%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-07-2020 to 31-12-2020

58.5%

61.1%

58.5%

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-07-2020 to 31-12-2020

69.0%

64.4%

64.8%

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-05-2020 to 31-10-2020

54.9%

54.9%

Compare The Market Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

84.3%

84.3%

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

93.7%

95.2%

100.0%

93.9%

Corgi Homeplan Ltd

US BANCORP

no

01-07-2020 to 31-12-2020

62.0%

62.0%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

54.6%

83.3%

68.8%

57.7%

65.7%

56.5%

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-07-2020 to 31-12-2020

59.9%

59.9%

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

24.6%

46.3%

89.5%

28.9%

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

87.4%

28.6%

87.2%

Creation Financial Services Limited

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

82.9%

53.4%

79.2%

Curtis Banks Limited

CURTIS BANKS GROUP

no

01-07-2020 to 31-12-2020

45.4%

45.4%

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-07-2020 to 31-12-2020

70.9%

70.9%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-07-2020 to 31-12-2020

84.8%

82.0%

83.6%

Devitt Insurance Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

26.4%

26.4%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-04-2020 to 30-09-2020

72.6%

72.6%

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-04-2020 to 30-09-2020

75.9%

75.9%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-07-2020 to 31-12-2020

87.0%

68.7%

69.5%

ERGO TRAVEL INSURANCE SERVICES LTD

MUNICH RE GROUP

no

01-07-2020 to 31-12-2020

80.6%

80.6%

esure Insurance Limited

ESURE GROUP PLC

yes

01-07-2020 to 31-12-2020

47.5%

47.5%

EUI Limited

ADMIRAL GROUP PLC

yes

01-07-2020 to 31-12-2020

50.5%

50.5%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

58.4%

58.4%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-07-2020 to 31-12-2020

11.8%

11.8%

Experian Limited

EXPERIAN PLC

no

01-04-2020 to 30-09-2020

18.0%

18.0%

Extracover Limited

NO GROUP

no

01-07-2020 to 31-12-2020

30.0%

30.0%

Fairmead Insurance Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

64.3%

64.3%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

53.4%

53.4%

Upheld

Complaints data - Upheld

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-07-2020 to 31-12-2020

28.3%

28.3%

Northern Bank Limited

DANSKE BANK A/S

no

01-07-2020 to 31-12-2020

22.0%

36.5%

61.3%

0.0%

23.9%

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-04-2020 to 30-09-2020

29.7%

61.5%

19.4%

59.6%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

65.2%

71.6%

66.2%

Old Mutual Wealth Limited

QUILTER PLC

no

01-07-2020 to 31-12-2020

68.8%

68.8%

One Call Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

22.9%

22.9%

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-07-2020 to 31-12-2020

48.6%

51.6%

50.0%

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-04-2020 to 30-09-2020

68.4%

68.4%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-04-2020 to 30-09-2020

33.5%

50.6%

21.5%

41.2%

Pet Protect Ltd

PET HEALTH INC.

no

01-07-2020 to 31-12-2020

49.3%

49.3%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

71.7%

0.0%

61.9%

76.6%

70.1%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

53.1%

83.3%

54.7%

50.8%

53.5%

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-04-2020 to 30-09-2020

44.0%

44.0%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-04-2020 to 04-10-2020

46.3%

25.0%

53.1%

82.1%

22.2%

48.5%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

52.6%

52.7%

20.0%

66.7%

52.2%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-07-2020 to 31-12-2020

7.7%

7.7%

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-07-2020 to 31-12-2020

44.1%

44.1%

Qmetric Group Limited

R&H TRUST CO LTD

no

01-04-2020 to 30-09-2020

21.9%

21.9%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-07-2020 to 31-12-2020

41.4%

41.4%

RBS Collective Investment Funds Limited

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

66.1%

66.1%

RCI Financial Services Limited

RENAULT

no

01-07-2020 to 31-12-2020

1.4%

1.4%

ReAssure Limited

SWISS RE AG

no

01-07-2020 to 31-12-2020

62.6%

0.0%

40.8%

66.4%

59.8%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-04-2020 to 30-09-2020

22.3%

22.3%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-01-2020 to 01-07-2020

29.6%

29.6%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

63.2%

63.2%

Next Risk Solutions Limited

NO GROUP

no

01-04-2020 to 30-09-2020

32.0%

32.0%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

65.4%

6.7%

74.7%

52.7%

48.8%

62.8%

Saga Services Limited

SAGA PLC

no

01-02-2020 to 31-07-2020

24.3%

24.3%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

60.6%

16.1%

62.2%

55.7%

39.8%

57.9%

Kensington Mortgage Company Limited

NO GROUP

no

01-04-2020 to 30-09-2020

30.8%

30.8%

Landmark Mortgages Limited

NO GROUP

no

01-07-2020 to 31-12-2020

51.0%

51.0%

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-07-2020 to 31-12-2020

71.4%

71.4%

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

52.2%

56.2%

12.5%

53.6%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

87.1%

22.4%

85.2%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-07-2020 to 31-12-2020

66.2%

43.3%

53.3%

49.2%

Legal Insurance Management Ltd

NO GROUP

no

01-02-2020 to 31-07-2020

26.5%

26.5%

Legal Insurance Management Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

24.4%

24.4%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-07-2020 to 31-12-2020

86.3%

58.9%

85.2%

68.4%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-07-2020 to 31-12-2020

60.7%

60.7%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

57.4%

57.4%

London and Country Mortgages Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

70.5%

22.7%

68.6%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-04-2020 to 30-09-2020

33.8%

33.8%

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-07-2020 to 31-12-2020

38.8%

38.8%

M & G Securities Limited

PRUDENTIAL PLC

no

01-07-2020 to 31-12-2020

29.4%

29.4%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-07-2020 to 31-12-2020

61.8%

61.8%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-07-2020 to 31-12-2020

54.1%

79.3%

38.2%

52.6%

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

48.1%

25.4%

28.3%

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-07-2020 to 31-12-2020

84.3%

84.3%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Metro Bank PLC

METRO BANK PLC

no

01-07-2020 to 31-12-2020

44.4%

54.6%

44.7%

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-03-2020 to 31-08-2020

38.3%

50.0%

38.3%

Moorcroft Debt Recovery Limited

NO GROUP

no

01-02-2020 to 31-07-2020

42.6%

42.6%

Mortimer Clarke Solicitors Limited

CABOT CREDIT MANAGEMENT GROUP

no

01-07-2020 to 31-12-2020

32.5%

32.5%

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-07-2020 to 31-12-2020

34.9%

34.9%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

47.0%

47.0%

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-03-2020 to 31-08-2020

67.2%

46.0%

39.7%

64.0%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-07-2020 to 31-12-2020

63.5%

63.5%

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-07-2020 to 31-12-2020

40.9%

40.9%

Tesco Personal Finance PLC

TESCO PLC

no

01-03-2020 to 31-08-2020

48.0%

50.0%

64.7%

55.4%

Tesco Underwriting Limited

AGEAS SA-NV

no

01-07-2020 to 31-12-2020

42.9%

42.9%

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-05-2020 to 31-10-2020

11.4%

11.4%

The Co-operative Bank Plc

CO-OPERATIVE BANK HOLDINGS (THE)

no

01-07-2020 to 31-12-2020

49.2%

49.6%

70.3%

50.0%

49.6%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

47.0%

47.0%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-04-2020 to 30-09-2020

42.6%

42.6%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-07-2020 to 31-12-2020

46.4%

58.1%

33.3%

57.6%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-07-2020 to 31-12-2020

83.0%

45.8%

77.6%

79.7%

82.0%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

66.6%

0.0%

73.1%

58.0%

39.5%

64.0%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-07-2020 to 31-12-2020

61.5%

47.0%

46.2%

55.7%

The Share Centre Limited

SHARE PLC

no

01-07-2020 to 31-12-2020

63.2%

37.3%

37.8%

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

55.9%

55.9%

Telefonica Seguros y Reaseguros Compania Aseguradora S>A>U

TELEFONICA SA

no

01-07-2020 to 31-12-2020

66.6%

66.6%

TSB Bank plc

BANCO DE SABADELL SA

no

01-07-2020 to 31-12-2020

68.4%

62.3%

61.1%

68.0%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-07-2020 to 31-12-2020

66.6%

66.6%

UK General Insurance Limited

NO GROUP

no

01-04-2020 to 30-09-2020

41.3%

41.3%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-07-2020 to 31-12-2020

73.0%

79.1%

38.9%

16.7%

63.9%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-04-2020 to 30-09-2020

17.5%

17.5%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-07-2020 to 31-12-2020

29.8%

29.8%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-07-2020 to 31-12-2020

100.0%

45.1%

66.7%

45.1%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-07-2020 to 31-12-2020

5.3%

5.3%

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-07-2020 to 31-12-2020

46.7%

46.7%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

67.6%

63.2%

14.7%

18.2%

61.1%

Zopa Bank Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

42.9%

26.2%

37.0%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-07-2020 to 31-12-2020

45.7%

0.0%

44.9%

47.3%

45.4%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-04-2020 to 30-09-2020

27.5%

27.5%

Target Servicing Limited

NO GROUP

no

01-04-2020 to 30-09-2020

40.0%

40.0%

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

5.6%

43.9%

43.9%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-07-2020 to 31-12-2020

50.8%

50.8%

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

0.0%

0.0%

Santander ISA Managers Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

38.2%

38.2%

Santander UK Plc

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

41.2%

40.0%

53.6%

13.7%

13.7%

24.6%

Scottish Equitable Plc

AEGON NV

no

01-07-2020 to 31-12-2020

50.6%

47.6%

57.5%

50.4%

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-07-2020 to 31-12-2020

83.5%

0.0%

72.6%

74.3%

76.8%

Scottish Widows Administration Services Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

85.3%

100.0%

85.4%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

78.7%

76.8%

77.4%

78.2%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

74.2%

74.2%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-07-2020 to 31-12-2020

49.1%

47.6%

0.0%

48.7%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-07-2020 to 31-12-2020

64.4%

61.0%

50.0%

62.8%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-07-2020 to 31-12-2020

85.1%

85.1%

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-07-2020 to 31-12-2020

73.2%

69.6%

55.4%

27.8%

67.8%

68.3%

Tandem Bank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

68.5%

68.5%

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-07-2020 to 31-12-2020

44.0%

44.0%

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-07-2020 to 31-12-2020

46.4%

46.4%

Soteria Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-07-2020 to 31-12-2020

51.7%

51.7%

SquareTrade Limited

THE ALLSTATE CORP.

no

01-07-2020 to 31-12-2020

65.5%

65.5%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

52.6%

52.6%

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

81.7%

52.4%

84.2%

81.7%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-07-2020 to 31-12-2020

31.0%

4.5%

13.9%

32.0%

29.1%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-07-2020 to 31-12-2020

53.7%

45.8%

25.0%

55.1%

53.2%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-07-2020 to 31-12-2020

67.5%

67.5%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-04-2020 to 30-09-2020

15.2%

15.2%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-07-2020 to 31-12-2020

40.7%

15.1%

47.2%

33.5%

Swinton Group Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

42.6%

42.6%

James Hay Administration Company Ltd

IFG GROUP LIMITED

no

01-07-2020 to 31-12-2020

64.0%

64.0%

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-03-2020 to 31-08-2020

8.5%

8.5%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-07-2020 to 31-12-2020

100.0%

60.5%

0.0%

60.7%

Bollington Insurance Brokers Limited

BOLLINGTON WILSON GROUP LIMITED

no

01-07-2020 to 31-12-2020

25.4%

25.4%

AXA Insurance UK Plc

AXA SA

no

01-07-2020 to 31-12-2020

60.6%

60.6%

AXA PPP Healthcare Limited

AXA SA

no

01-07-2020 to 31-12-2020

38.4%

38.4%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-04-2020 to 30-09-2020

16.9%

16.9%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-07-2020 to 31-12-2020

41.5%

27.9%

69.9%

0.0%

41.4%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

66.2%

22.2%

60.1%

48.9%

45.4%

57.0%

Barclays Bank Plc

BARCLAYS PLC

no

01-07-2020 to 31-12-2020

64.6%

66.7%

0.0%

51.2%

64.5%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-07-2020 to 31-12-2020

59.1%

44.2%

67.1%

71.5%

53.6%

65.1%

Bennetts Motorcycling Services Limited

SAGA PLC

no

01-07-2020 to 31-12-2020

37.5%

37.5%

BISL Limited

BGL GROUP

no

01-07-2020 to 31-12-2020

48.7%

48.7%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-07-2020 to 31-12-2020

25.0%

71.9%

71.9%

BMW Financial Services(GB) Limited

BMW AG

no

01-07-2020 to 31-12-2020

25.0%

25.0%

Bought By Many Ltd

NO GROUP

no

01-04-2020 to 30-09-2020

38.2%

38.2%

AWP P&C SA

ALLIANZ SE

no

01-07-2020 to 31-12-2020

34.5%

34.5%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-04-2020 to 30-09-2020

60.0%

44.4%

23.0%

28.1%

26.1%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-07-2020 to 31-12-2020

61.2%

61.2%

British Gas Services Limited

CENTRICA PLC

yes

01-07-2020 to 31-12-2020

98.5%

98.5%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-07-2020 to 31-12-2020

55.1%

55.1%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-05-2020 to 31-10-2020

46.0%

46.0%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-07-2020 to 31-12-2020

20.8%

56.2%

26.5%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-07-2020 to 31-12-2020

41.1%

41.1%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-07-2020 to 31-12-2020

61.6%

61.6%

Cater Allen Limited

BANCO SANTANDER SA

no

01-07-2020 to 31-12-2020

58.9%

58.9%

Caversham Insurance Limited

NO GROUP

no

16-04-2020 to 15-10-2020

37.0%

37.0%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-07-2020 to 31-12-2020

28.6%

36.0%

33.6%

Chubb European Group SE

CHUBB LIMITED

no

01-07-2020 to 31-12-2020

59.5%

59.5%

AXA France IARD

NO GROUP

no

01-07-2020 to 31-12-2020

48.8%

48.8%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-07-2020 to 31-12-2020

78.8%

78.8%

ClearBank Limited

NO GROUP

no

01-07-2020 to 31-12-2020

31.5%

31.5%

Allianz Insurance Plc

ALLIANZ SE

no

01-07-2020 to 31-12-2020

64.4%

64.4%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-07-2020 to 31-12-2020

54.4%

54.4%

Acromas Insurance Company Limited

SAGA PLC

no

01-02-2020 to 31-07-2020