The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.
Complaints data - Context (Provision)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards (per 1,000 accounts) | Decumulation & pensions (per 1,000 policies in force) | Home finance (per 1,000 balances outstanding) | Insurance & pure protection (per 1,000 policies in force) | Investments (per 1,000 client accounts) |
|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited | ACCORD MORTGAGES LIMITED | No | 01 January 2019 to 30 June 2019 | 1.4 | 5.2 | 95.9 | ||
Acm Ulr Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Acromas Insurance Company Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 2.1 | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 01 September 2018 to 28 February 2019 | 1.7 | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 0.9 | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 2.6 | ||||
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | 01 January 2019 to 30 June 2019 | 1.3 | 1.3 | |||
Al Rayan Bank PLC | NO GROUP | No | 01 January 2019 to 30 June 2019 | 5.4 | 50.7 | |||
Aldermore Bank Plc | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 2.3 | 7.2 | |||
Allianz Insurance Plc | ALLIANZ SE | No | 01 January 2019 to 30 June 2019 | 2.5 | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 01 January 2019 to 30 June 2019 | 1.6 | 2.1 | |||
American International Group UK Limited | AMERICAN INTERNATIONAL GROUP UK LIMITED | Yes | 01 December 2018 to 31 May 2019 | 0.2 | ||||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 01 January 2019 to 30 June 2019 | 0.3 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 3.6 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | 01 January 2019 to 30 June 2019 | |||||
Assurant General Insurance Limited | ASSURANT INC | No | 01 January 2019 to 30 June 2019 | 2.3 | ||||
Asurion Europe Limited | NEW ASURION CORP | No | 01 January 2019 to 30 June 2019 | 4.2 | ||||
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Atom Bank PLC | ATOM BANK PLC | No | 01 October 2018 to 31 March 2019 | 2.4 | 20.5 | |||
Automobile Association Insurance Services Limited | AA PLC | No | 01 August 2018 to 31 January 2019 | |||||
Avantia Insurance Limited | KINGSTON TOPCO LIMITED | No | 01 January 2019 to 30 June 2019 | 6.2 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 8.6 | ||||
Aviva Life Services UK Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 1.5 | 7.3 | 1.3 | 3.0 | |
Aviva UK Digital Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | |||||
AXA Insurance UK Plc | AXA SA | No | 01 January 2019 to 30 June 2019 | 2.0 | ||||
AXA PPP Healthcare Limited | AXA SA | No | 01 January 2019 to 30 June 2019 | 23.0 | ||||
B & C E Financial Services Limited | B&CE HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 0.2 | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 8.4 | 5.4 | 1125.4 | ||
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 2.2 | 0.1 | 8.7 | 202.5 | 7.2 |
Barclays Bank Plc | BARCLAYS PLC | No | 01 January 2019 to 30 June 2019 | 35.7 | 28.9 | 5.1 | ||
Barclays Bank UK PLC | BARCLAYS PLC | Yes | 01 January 2019 to 30 June 2019 | 6.0 | 10.6 | 201.0 | 12.1 | |
Benenden Healthcare Society Limited, The | THE BENENDEN HEALTHCARE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 1.4 | ||||
BISL Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 1158397.1 | ||||
Blemain Finance Limited | BRAKEN MIDCO1 PLC | No | 01 January 2019 to 30 June 2019 | 55.0 | ||||
Bradford & Bingley Plc | UK ASSET RESOLUTION LIMITED | Yes | 01 October 2018 to 31 March 2019 | 49.8 | ||||
Brightside Insurance Services Limited | ANACAP FINANCIAL PARTNERS II, L.P. | No | 01 January 2019 to 30 June 2019 | |||||
British Gas Services Limited | CENTRICA PLC | Yes | 01 January 2019 to 30 June 2019 | 10.9 | ||||
BUPA Insurance Services Limited | THE BRITISH UNITED PROVIDENT ASSOCIATION LTD | Yes | 01 January 2019 to 30 June 2019 | 5.3 | ||||
Call Assist Ltd | CALL ASSIST LIMITED | No | 01 November 2018 to 30 April 2019 | 0.5 | ||||
Canada Life Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 0.6 | 0.1 | 3.1 | ||
Canada Square Operations Limited | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | |||||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORPORATION | No | 01 January 2019 to 30 June 2019 | 5.4 | 23.6 | |||
Car Care Plan Ltd | AMTRUST FINANCIAL SERVICES INC | No | 01 January 2019 to 30 June 2019 | 1.8 | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 01 January 2019 to 30 June 2019 | 1.1 | ||||
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 6.1 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 01 November 2018 to 30 April 2019 | |||||
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 47.8 | ||||
Castelan Limited | CASTELAN GROUP LIMITED | No | 01 October 2018 to 31 March 2019 | 0.8 | ||||
CFC Underwriting Ltd | No | 01 October 2018 to 31 March 2019 | 4.2 | |||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 01 January 2019 to 30 June 2019 | 3.0 | 17.2 | |||
Chubb European Group SE | CHUBB LIMITED | No | 01 January 2019 to 30 June 2019 | 0.4 | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORPORATION | No | 01 January 2019 to 30 June 2019 | 4.2 | ||||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 8.2 | ||||
Citibank Europe plc | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 3.6 | 20.8 | 1.6 | ||
Citymain Administrators Limited | SPB GROUP SA | No | 01 January 2019 to 30 June 2019 | 3.7 | ||||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 01 August 2018 to 31 January 2019 | 1.7 | 21.5 | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 01 October 2018 to 31 March 2019 | 3.6 | 7.6 | 389.3 | ||
Cofunds Limited | COFUNDS - AEGON UK - AEGON GROUP (NV) | No | 01 January 2019 to 30 June 2019 | 8.8 | 3.7 | |||
Collinson Insurance Services Limited | PARMINDER LIMITED | No | 01 November 2018 to 30 April 2019 | |||||
Compare The Market Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 0.0 | ||||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | |||||
Co-operative Bank Plc, The | CO-OPERATIVE BANK PLC (THE) | No | 01 January 2019 to 30 June 2019 | 2.8 | 8.9 | 509.3 | ||
Countrywide Assured Plc | CHESNARA PLC | No | 01 January 2019 to 30 June 2019 | 2.0 | 2.8 | 10.8 | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 5.5 | 10.2 | 1.4 | 0.4 | |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 01 January 2019 to 30 June 2019 | 1.7 | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1.8 | 2.8 | |||
Creation Financial Services Limited | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 4.6 | 75.2 | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 0.3 | ||||
Devitt Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 6.2 | ||||
Domestic & General Insurance Plc | CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION | No | 01 October 2018 to 31 March 2019 | 2.7 | ||||
Elderbridge Limited | TECH MAHINDRA LIMITED | No | 01 October 2018 to 31 March 2019 | 21.0 | ||||
Eldon Insurance Services Ltd | ICS RISK SOLUTIONS LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | 01 September 2018 to 28 February 2019 | |||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 01 January 2019 to 30 June 2019 | 5.1 | 0.6 | |||
esure Insurance Limited | ESURE GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 4.9 | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 5.2 | ||||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 8.0 | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LIMITED | No | 01 January 2019 to 30 June 2019 | 8.7 | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 1.2 | 2.6 | 1.9 | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 1.3 | 0.2 | |||
FIL Life Insurance Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 1.9 | ||||
Financial Administration Services Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 10.3 | 3.1 | |||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 5.1 | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 6.8 | ||||
Forester Life Limited | FORESTER HOLDINGS (EUROPE) LIMITED | No | 01 January 2019 to 30 June 2019 | 1.4 | 0.9 | 0.5 | ||
Freeway UK Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Geo Underwriting Services Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 1.7 | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 4.9 | ||||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 5.3 | 1.0 | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 01 January 2019 to 30 June 2019 | 2.0 | 0.7 | 0.2 | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 0.6 | ||||
Henderson Global Investors Limited | JANUS HENDERSON GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 1.8 | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 1.0 | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 01 January 2019 to 30 June 2019 | 0.9 | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 2.2 | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 04 September 2018 to 03 March 2019 | |||||
Homeserve Membership Limited | HOMESERVE PLC | No | 01 October 2018 to 31 March 2019 | |||||
Howserv Limited | STAYSURE HOLDINGS LTD | No | 16 August 2018 to 15 February 2019 | 5.6 | ||||
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 2.0 | 15.0 | 16.9 | 1.8 | |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 3.3 | 0.7 | |||
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 8.5 | 6.1 | 10.8 | 16.4 | 1.9 |
IGO4 Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 9.1 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 01 January 2019 to 30 June 2019 | 2.7 | 570.4 | |||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 5.2 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Invesco Fund Managers Limited | INVESCO LTD | No | 01 January 2019 to 30 June 2019 | 4.8 | ||||
Investec Bank PLC | INVESTEC PLC | No | 01 October 2018 to 31 March 2019 | 5.5 | 4.5 | 1.3 | ||
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 12.0 | 7.2 | |||
J D Williams & Company Limited | N BROWN GROUP PLC | No | 01 September 2018 to 28 February 2019 | |||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 0.9 | ||||
J.P. Morgan Trustee & Administration Services Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 19.2 | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 12.4 | ||||
Landmark Mortgages Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 20.5 | ||||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1.7 | 5.9 | 27.8 | ||
Legal & General (Portfolio Management Services) Ltd | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 0.3 | 4.5 | |||
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 3.7 | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 0.8 | 1.0 | 2.2 | ||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 0.5 | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 2.1 | 2.8 | 7.8 | ||
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 1.6 | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 2.8 | ||||
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 3.3 | 0.6 | 8.0 | 188.6 | 3.2 |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 21.6 | ||||
London and Country Mortgages Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
London General Insurance Company Limited | TWG EUROPE LIMITED | Yes | 01 January 2019 to 30 June 2019 | 0.5 | ||||
M & G Securities Limited | PRUDENTIAL PLC | No | 01 January 2019 to 30 June 2019 | |||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 01 January 2019 to 30 June 2019 | 1.8 | ||||
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 5.2 | 19.0 | 32.9 | ||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 4.0 | 27.2 | |||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 01 December 2018 to 31 May 2019 | |||||
Metro Bank PLC | METRO BANK PLC | No | 01 January 2019 to 30 June 2019 | 3.9 | 3.0 | |||
Monzo Bank Ltd | MONZO BANK LIMITED | No | 01 September 2018 to 28 February 2019 | 1.8 | ||||
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 27.2 | ||||
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 3.9 | ||||
Motorway Direct Plc | CAR PROTECT HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | |||||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 01 October 2018 to 31 March 2019 | 0.7 | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 4.8 | 1.9 | 6.2 | 18.9 | 3.0 |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 05 October 2018 to 04 April 2019 | 1.6 | 3.1 | 1.3 | ||
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 0.5 | 52.6 | 2.4 | 56.2 | |
NFU Mutual Insurance Society Limited | NFU MUTUAL INSURANCE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 0.8 | 2.2 | 1.5 | ||
Northern Bank Limited | DANSKE BANK A/S | No | 01 January 2019 to 30 June 2019 | 2.7 | 2.4 | 352.2 | ||
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 0.8 | 1.8 | 78.0 | ||
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | 01 October 2018 to 31 March 2019 | 35.1 | ||||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 4.7 | 2.0 | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 4.8 | 6.6 | 2.8 | ||
One Call Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 2.4 | ||||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 01 January 2019 to 30 June 2019 | 2.5 | 15.1 | 212.4 | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | 01 October 2018 to 31 March 2019 | 1.2 | 8.0 | |||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 01 January 2019 to 30 June 2019 | 12.7 | ||||
Pepper (UK) Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 23.5 | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 3.5 | 42.0 | 4.5 | 8.8 | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 2.4 | 5.2 | 2.5 | 6.8 | |
Pinnacle Insurance Plc | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 0.3 | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1.1 | 4.2 | |||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 01 January 2019 to 30 June 2019 | 2.5 | 4.0 | 0.3 | 5.0 | |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 01 January 2019 to 30 June 2019 | 21.5 | ||||
QBE UK Limited | QBE INSURANCE GROUP LTD | No | 01 January 2019 to 30 June 2019 | 5.7 | ||||
Qmetric Group Limited | R&H TRUST CO LTD | No | 01 October 2018 to 31 March 2019 | |||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 01 September 2018 to 28 February 2019 | 0.9 | ||||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 01 January 2019 to 30 June 2019 | 0.9 | ||||
ReAssure Limited | SWISS RE AG | No | 01 January 2019 to 30 June 2019 | 0.8 | 2.8 | 3.2 | 11.9 | |
Retail Money Market Ltd | RETAIL MONEY MARKET LTD | No | 01 October 2018 to 31 March 2019 | 16.5 | ||||
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 02 July 2018 to 01 January 2019 | |||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 4.1 | ||||
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 4.9 | 1.2 | 7.4 | 14.0 | 3.5 |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 1.4 | 0.5 | 0.9 | ||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 1.6 | ||||
Saga Services Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 2.1 | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 6.8 | 25.1 | 5.1 | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | |||||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 2.5 | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 4.3 | 7.5 | 85.1 | 4.9 | |
Scottish Equitable Plc | AEGON NV | No | 01 January 2019 to 30 June 2019 | 1.0 | 0.8 | 2.3 | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 01 January 2019 to 30 June 2019 | 1.5 | 0.9 | 0.2 | 1.2 | |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 0.9 | 0.8 | 5.8 | ||
Scottish Widows Unit Trust Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 1.0 | ||||
Sesame Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | |||||
Share Centre Limited, The | SHARE PLC | No | 01 January 2019 to 30 June 2019 | 9.4 | 1.9 | |||
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | 01 January 2019 to 30 June 2019 | 2.0 | 3.6 | |||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 17.0 | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 1.1 | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1.8 | 4.4 | 39.6 | ||
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 01 January 2019 to 30 June 2019 | 0.6 | ||||
SquareTrade Limited | THE ALLSTATE CORP. | No | 01 January 2019 to 30 June 2019 | |||||
SSE Home Services Limited | SSE PLC | No | 01 October 2018 to 31 March 2019 | |||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 10.4 | ||||
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 1.7 | 2.4 | 0.8 | ||
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | |||||
Standard Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 0.7 | 34.4 | 1.2 | 1.5 | |
Starling Bank Limited | STARLING BANK LIMITED | No | 01 December 2018 to 31 May 2019 | 1.5 | ||||
Starr International (Europe) Limited | STARR INTERNATIONAL COMPANY, INC. | No | 01 January 2019 to 30 June 2019 | 14.7 | ||||
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | 01 October 2018 to 31 March 2019 | 62.2 | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | 01 January 2019 to 30 June 2019 | 0.8 | 4.1 | 15.6 | ||
Swinton Group Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Telefonica Insurance S.A. | TELEFONICA SA | No | 01 January 2019 to 30 June 2019 | 11.4 | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 01 September 2018 to 28 February 2019 | 4.1 | 20.8 | |||
Tesco Underwriting Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 1.0 | ||||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 01 January 2019 to 30 June 2019 | 11.9 | ||||
Towergate Underwriting Group Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 1.8 | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 01 October 2018 to 31 March 2019 | |||||
TSB Bank plc | BANCO DE SABADELL SA | No | 01 January 2019 to 30 June 2019 | 6.1 | 11.5 | |||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 3.1 | ||||
UBS AG | UBS GROUP AG | No | 01 January 2019 to 30 June 2019 | 3.1 | 2.4 | |||
UK General Insurance Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 0.7 | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 2.8 | 8.7 | 14.7 | 20.8 | |
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 01 October 2018 to 31 March 2019 | |||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 01 January 2019 to 30 June 2019 | 10.2 | ||||
Virgin Money plc | CYBG PLC | No | 01 January 2019 to 30 June 2019 | 3.7 | 3.8 | |||
Virgin Money Unit Trust Managers Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 2.2 | 3.4 | |||
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | 01 January 2019 to 30 June 2019 | 2.0 | 7.6 | 3.3 | ||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | 01 January 2019 to 30 June 2019 | 64.8 | ||||
Welcome Financial Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 16.8 | 5.1 | |||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 0.7 | 2.5 | 37.7 | 0.2 | |
Xbridge Limited | TRAVELERS COMPANIES INC. | No | 01 January 2019 to 30 June 2019 | |||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1.0 | 8.8 | 96.7 | ||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 2.0 | 1.1 | 5.4 | ||
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 2.6 |
Complaints data - Context (intermediation)
Please note:
For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards (N/A) | Decumulation & pensions (per 1,000 polices sold) | Home finance (per 1,000 sales) | Insurance & pure protection (per 1,000 policies sold) | Investments (per 1,000 sales or transactions) |
|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited | ACCORD MORTGAGES LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Acm Ulr Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 4.9 | ||||
Acromas Insurance Company Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | |||||
Adrian Flux Insurance Services Group | NO GROUP | No | 01 September 2018 to 28 February 2019 | |||||
Ageas Insurance Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | |||||
Ageas Retail Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | |||||
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | 01 January 2019 to 30 June 2019 | 11.9 | 2.9 | |||
Al Rayan Bank PLC | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Aldermore Bank Plc | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Allianz Insurance Plc | ALLIANZ SE | No | 01 January 2019 to 30 June 2019 | |||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 01 January 2019 to 30 June 2019 | |||||
American International Group UK Limited | AMERICAN INTERNATIONAL GROUP UK LIMITED | Yes | 01 December 2018 to 31 May 2019 | |||||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 01 January 2019 to 30 June 2019 | 1.1 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 6.2 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 01 January 2019 to 30 June 2019 | 37.3 | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | 01 January 2019 to 30 June 2019 | 2.9 | ||||
Assurant General Insurance Limited | ASSURANT INC | No | 01 January 2019 to 30 June 2019 | |||||
Asurion Europe Limited | NEW ASURION CORP | No | 01 January 2019 to 30 June 2019 | |||||
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 8.5 | ||||
Atom Bank PLC | ATOM BANK PLC | No | 01 October 2018 to 31 March 2019 | 19.6 | ||||
Automobile Association Insurance Services Limited | AA PLC | No | 01 August 2018 to 31 January 2019 | 5.5 | ||||
Avantia Insurance Limited | KINGSTON TOPCO LIMITED | No | 01 January 2019 to 30 June 2019 | 27.0 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | |||||
Aviva Life Services UK Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | |||||
Aviva UK Digital Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 0.9 | ||||
AXA Insurance UK Plc | AXA SA | No | 01 January 2019 to 30 June 2019 | |||||
AXA PPP Healthcare Limited | AXA SA | No | 01 January 2019 to 30 June 2019 | |||||
B & C E Financial Services Limited | B&CE HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | |||||
Bank of Ireland (UK) Plc | BANK OF IRELAND GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | |||||
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Barclays Bank Plc | BARCLAYS PLC | No | 01 January 2019 to 30 June 2019 | |||||
Barclays Bank UK PLC | BARCLAYS PLC | Yes | 01 January 2019 to 30 June 2019 | 6.2 | ||||
Benenden Healthcare Society Limited, The | THE BENENDEN HEALTHCARE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | |||||
BISL Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 6.1 | ||||
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Blemain Finance Limited | BRAKEN MIDCO1 PLC | No | 01 January 2019 to 30 June 2019 | |||||
Bradford & Bingley Plc | UK ASSET RESOLUTION LIMITED | Yes | 01 October 2018 to 31 March 2019 | |||||
Brightside Insurance Services Limited | ANACAP FINANCIAL PARTNERS II, L.P. | No | 01 January 2019 to 30 June 2019 | 12.4 | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 01 January 2019 to 30 June 2019 | |||||
BUPA Insurance Services Limited | THE BRITISH UNITED PROVIDENT ASSOCIATION LTD | Yes | 01 January 2019 to 30 June 2019 | |||||
Call Assist Ltd | CALL ASSIST LIMITED | No | 01 November 2018 to 30 April 2019 | |||||
Canada Life Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Canada Square Operations Limited | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | |||||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORPORATION | No | 01 January 2019 to 30 June 2019 | |||||
Car Care Plan Ltd | AMTRUST FINANCIAL SERVICES INC | No | 01 January 2019 to 30 June 2019 | |||||
Card Protection Plan Ltd | CPP GROUP | Yes | 01 January 2019 to 30 June 2019 | |||||
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 9.8 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 01 November 2018 to 30 April 2019 | 4.8 | ||||
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 67.7 | ||||
Castelan Limited | CASTELAN GROUP LIMITED | No | 01 October 2018 to 31 March 2019 | 4.8 | ||||
CFC Underwriting Ltd | No | 01 October 2018 to 31 March 2019 | ||||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Chubb European Group SE | CHUBB LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Cigna Insurance Services (Europe) Limited | CIGNA CORPORATION | No | 01 January 2019 to 30 June 2019 | |||||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Citibank Europe plc | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 365.3 | 5.3 | |||
Citymain Administrators Limited | SPB GROUP SA | No | 01 January 2019 to 30 June 2019 | 19.3 | ||||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 01 August 2018 to 31 January 2019 | 118.4 | ||||
Clydesdale Bank Plc | CYBG PLC | Yes | 01 October 2018 to 31 March 2019 | |||||
Cofunds Limited | COFUNDS - AEGON UK - AEGON GROUP (NV) | No | 01 January 2019 to 30 June 2019 | |||||
Collinson Insurance Services Limited | PARMINDER LIMITED | No | 01 November 2018 to 30 April 2019 | 1.5 | ||||
Compare The Market Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 0.1 | ||||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 15.0 | 6.9 | |||
Co-operative Bank Plc, The | CO-OPERATIVE BANK PLC (THE) | No | 01 January 2019 to 30 June 2019 | |||||
Countrywide Assured Plc | CHESNARA PLC | No | 01 January 2019 to 30 June 2019 | |||||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 67.8 | 138.6 | |||
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 01 January 2019 to 30 June 2019 | |||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 73.4 | ||||
Creation Financial Services Limited | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | |||||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 0.8 | ||||
Devitt Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Domestic & General Insurance Plc | CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION | No | 01 October 2018 to 31 March 2019 | 8.0 | ||||
Elderbridge Limited | TECH MAHINDRA LIMITED | No | 01 October 2018 to 31 March 2019 | |||||
Eldon Insurance Services Ltd | ICS RISK SOLUTIONS LIMITED | No | 01 January 2019 to 30 June 2019 | 4.4 | ||||
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | 01 September 2018 to 28 February 2019 | 5.2 | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
esure Insurance Limited | ESURE GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | |||||
EUI Limited | ADMIRAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | |||||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | |||||
FIL Life Insurance Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Financial Administration Services Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Forester Life Limited | FORESTER HOLDINGS (EUROPE) LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Freeway UK Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 87.4 | ||||
Geo Underwriting Services Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Gresham Insurance Company Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | |||||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 01 January 2019 to 30 June 2019 | |||||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 16.9 | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Henderson Global Investors Limited | JANUS HENDERSON GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | |||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | |||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 01 January 2019 to 30 June 2019 | |||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | |||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 04 September 2018 to 03 March 2019 | 338.5 | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 01 October 2018 to 31 March 2019 | 35.8 | ||||
Howserv Limited | STAYSURE HOLDINGS LTD | No | 16 August 2018 to 15 February 2019 | 5.8 | ||||
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
IGO4 Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 14.8 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 7.8 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 01 January 2019 to 30 June 2019 | 1.3 | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 01 January 2019 to 30 June 2019 | |||||
Investec Bank PLC | INVESTEC PLC | No | 01 October 2018 to 31 March 2019 | |||||
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | |||||
J D Williams & Company Limited | N BROWN GROUP PLC | No | 01 September 2018 to 28 February 2019 | 9.1 | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | |||||
J.P. Morgan Trustee & Administration Services Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | |||||
Kensington Mortgage Company Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | |||||
Landmark Mortgages Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | |||||
Legal & General (Portfolio Management Services) Ltd | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 0.2 | 267.7 | |||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | |||||
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | |||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
London and Country Mortgages Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 16.1 | 10.7 | |||
London General Insurance Company Limited | TWG EUROPE LIMITED | Yes | 01 January 2019 to 30 June 2019 | |||||
M & G Securities Limited | PRUDENTIAL PLC | No | 01 January 2019 to 30 June 2019 | 1.7 | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 01 December 2018 to 31 May 2019 | 5.8 | ||||
Metro Bank PLC | METRO BANK PLC | No | 01 January 2019 to 30 June 2019 | |||||
Monzo Bank Ltd | MONZO BANK LIMITED | No | 01 September 2018 to 28 February 2019 | |||||
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | |||||
Motorway Direct Plc | CAR PROTECT HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 3.3 | ||||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 01 October 2018 to 31 March 2019 | |||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 430.7 | ||||
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 05 October 2018 to 04 April 2019 | 19.5 | ||||
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 10.0 | ||||
NFU Mutual Insurance Society Limited | NFU MUTUAL INSURANCE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | |||||
Northern Bank Limited | DANSKE BANK A/S | No | 01 January 2019 to 30 June 2019 | |||||
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | |||||
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | 01 October 2018 to 31 March 2019 | |||||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | |||||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | |||||
One Call Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 3.5 | ||||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 01 January 2019 to 30 June 2019 | |||||
PA (GI) Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 21.1 | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | 01 October 2018 to 31 March 2019 | 16.5 | ||||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 01 January 2019 to 30 June 2019 | 7509.8 | ||||
Pepper (UK) Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
Phoenix Life Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
Pinnacle Insurance Plc | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | |||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 928.6 | ||||
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 01 January 2019 to 30 June 2019 | |||||
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
QBE UK Limited | QBE INSURANCE GROUP LTD | No | 01 January 2019 to 30 June 2019 | |||||
Qmetric Group Limited | R&H TRUST CO LTD | No | 01 October 2018 to 31 March 2019 | 1.5 | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 01 September 2018 to 28 February 2019 | 1.4 | ||||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 01 January 2019 to 30 June 2019 | |||||
ReAssure Limited | SWISS RE AG | No | 01 January 2019 to 30 June 2019 | |||||
Retail Money Market Ltd | RETAIL MONEY MARKET LTD | No | 01 October 2018 to 31 March 2019 | |||||
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 02 July 2018 to 01 January 2019 | 1.6 | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 769.1 | ||||
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | |||||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Saga Services Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | |||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | |||||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | |||||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | |||||
Santander UK Plc | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | |||||
Scottish Equitable Plc | AEGON NV | No | 01 January 2019 to 30 June 2019 | |||||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 01 January 2019 to 30 June 2019 | |||||
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Scottish Widows Unit Trust Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Sesame Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 2.7 | 8.8 | |||
Share Centre Limited, The | SHARE PLC | No | 01 January 2019 to 30 June 2019 | |||||
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 5.9 | 14.4 | |||
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 01 January 2019 to 30 June 2019 | |||||
SquareTrade Limited | THE ALLSTATE CORP. | No | 01 January 2019 to 30 June 2019 | 24.6 | ||||
SSE Home Services Limited | SSE PLC | No | 01 October 2018 to 31 March 2019 | 13.8 | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | |||||
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 3.9 | 2.6 | 3.4 | 6.1 | |
Standard Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | |||||
Starling Bank Limited | STARLING BANK LIMITED | No | 01 December 2018 to 31 May 2019 | |||||
Starr International (Europe) Limited | STARR INTERNATIONAL COMPANY, INC. | No | 01 January 2019 to 30 June 2019 | 20.4 | ||||
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | 01 October 2018 to 31 March 2019 | |||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | 01 January 2019 to 30 June 2019 | |||||
Swinton Group Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 6.0 | ||||
Telefonica Insurance S.A. | TELEFONICA SA | No | 01 January 2019 to 30 June 2019 | |||||
Tesco Personal Finance PLC | TESCO PLC | No | 01 September 2018 to 28 February 2019 | 5.1 | ||||
Tesco Underwriting Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | |||||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 01 January 2019 to 30 June 2019 | |||||
Towergate Underwriting Group Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 01 October 2018 to 31 March 2019 | |||||
TSB Bank plc | BANCO DE SABADELL SA | No | 01 January 2019 to 30 June 2019 | 1.0 | ||||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | |||||
UBS AG | UBS GROUP AG | No | 01 January 2019 to 30 June 2019 | 13.7 | 16.1 | |||
UK General Insurance Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | |||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 539.8 | ||||
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 01 October 2018 to 31 March 2019 | 1.5 | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 01 January 2019 to 30 June 2019 | |||||
Virgin Money plc | CYBG PLC | No | 01 January 2019 to 30 June 2019 | |||||
Virgin Money Unit Trust Managers Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | 01 January 2019 to 30 June 2019 | |||||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | 01 January 2019 to 30 June 2019 | |||||
Welcome Financial Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | |||||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | |||||
Xbridge Limited | TRAVELERS COMPANIES INC. | No | 01 January 2019 to 30 June 2019 | 1.6 | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | |||||
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | |||||
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 |
Complaints data - Open
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited | ACCORD MORTGAGES LIMITED | No | 01 January 2019 to 30 June 2019 | 9 | 672 | 211 | 1 | 893 | |
Acm Ulr Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 818 | 818 | ||||
Acromas Insurance Company Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 5,166 | 5,166 | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 01 September 2018 to 28 February 2019 | 1,055 | 1,055 | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 3,999 | 3,999 | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 2,875 | 2,875 | ||||
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | 01 January 2019 to 30 June 2019 | 826 | 22 | 1,723 | 8 | 2,579 | |
Al Rayan Bank PLC | NO GROUP | No | 01 January 2019 to 30 June 2019 | 646 | 273 | 919 | |||
Aldermore Bank Plc | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 622 | 306 | 928 | |||
Allianz Insurance Plc | ALLIANZ SE | No | 01 January 2019 to 30 June 2019 | 14,496 | 14,496 | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 01 January 2019 to 30 June 2019 | 2,731 | 4,271 | 7,002 | |||
American International Group UK Limited | AMERICAN INTERNATIONAL GROUP UK LIMITED | Yes | 01 December 2018 to 31 May 2019 | 524 | 524 | ||||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 01 January 2019 to 30 June 2019 | 1,956 | 1,956 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 3,313 | 3,313 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 01 January 2019 to 30 June 2019 | 992 | 992 | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | 01 January 2019 to 30 June 2019 | 619 | 619 | ||||
Assurant General Insurance Limited | ASSURANT INC | No | 01 January 2019 to 30 June 2019 | 12,459 | 12,459 | ||||
Asurion Europe Limited | NEW ASURION CORP | No | 01 January 2019 to 30 June 2019 | 4,821 | 4,821 | ||||
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 1,918 | 1,918 | ||||
Atom Bank PLC | ATOM BANK PLC | No | 01 October 2018 to 31 March 2019 | 325 | 248 | 573 | |||
Automobile Association Insurance Services Limited | AA PLC | No | 01 August 2018 to 31 January 2019 | 16,846 | 16,846 | ||||
Avantia Insurance Limited | KINGSTON TOPCO LIMITED | No | 01 January 2019 to 30 June 2019 | 978 | 978 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 142,581 | 142,581 | ||||
Aviva Life Services UK Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 12,603 | 728 | 6,556 | 4,492 | 24,379 | |
Aviva UK Digital Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 2,477 | 2,477 | ||||
AXA Insurance UK Plc | AXA SA | No | 01 January 2019 to 30 June 2019 | 13,701 | 13,701 | ||||
AXA PPP Healthcare Limited | AXA SA | No | 01 January 2019 to 30 June 2019 | 24,400 | 24,400 | ||||
B & C E Financial Services Limited | B&CE HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 907 | 907 | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 18,752 | 880 | 5,240 | 34 | 24,906 | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 78,625 | 14 | 20,490 | 277,590 | 1,639 | 378,358 |
Barclays Bank Plc | BARCLAYS PLC | No | 01 January 2019 to 30 June 2019 | 14,472 | 3 | 8 | - | 24 | 14,507 |
Barclays Bank UK PLC | BARCLAYS PLC | Yes | 01 January 2019 to 30 June 2019 | 225,012 | 142 | 9,231 | 224,863 | 5,868 | 465,116 |
Benenden Healthcare Society Limited, The | THE BENENDEN HEALTHCARE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 1,183 | 1,183 | ||||
BISL Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 9,583 | 9,583 | ||||
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 75 | 78,771 | 78,846 | |||
Blemain Finance Limited | BRAKEN MIDCO1 PLC | No | 01 January 2019 to 30 June 2019 | 631 | 161 | 792 | |||
Bradford & Bingley Plc | UK ASSET RESOLUTION LIMITED | Yes | 01 October 2018 to 31 March 2019 | - | 9 | 1,432 | 5,863 | 249 | 7,553 |
Brightside Insurance Services Limited | ANACAP FINANCIAL PARTNERS II, L.P. | No | 01 January 2019 to 30 June 2019 | 2,224 | 2,224 | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 01 January 2019 to 30 June 2019 | 84,691 | 84,691 | ||||
BUPA Insurance Services Limited | THE BRITISH UNITED PROVIDENT ASSOCIATION LTD | Yes | 01 January 2019 to 30 June 2019 | 12,530 | 12,530 | ||||
Call Assist Ltd | CALL ASSIST LIMITED | No | 01 November 2018 to 30 April 2019 | 991 | 991 | ||||
Canada Life Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 316 | 155 | 104 | 575 | ||
Canada Square Operations Limited | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 72 | 6 | 42,682 | 42,760 | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORPORATION | No | 01 January 2019 to 30 June 2019 | 19,868 | 80,660 | 100,528 | |||
Car Care Plan Ltd | AMTRUST FINANCIAL SERVICES INC | No | 01 January 2019 to 30 June 2019 | 2,320 | 2,320 | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 01 January 2019 to 30 June 2019 | 618 | 618 | ||||
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 1,396 | 1,396 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 01 November 2018 to 30 April 2019 | 1,329 | 1,329 | ||||
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 862 | 862 | ||||
Castelan Limited | CASTELAN GROUP LIMITED | No | 01 October 2018 to 31 March 2019 | 1,454 | 1,454 | ||||
CFC Underwriting Ltd | No | 01 October 2018 to 31 March 2019 | 578 | 578 | |||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 01 January 2019 to 30 June 2019 | 568 | 1,155 | 1,723 | |||
Chubb European Group SE | CHUBB LIMITED | No | 01 January 2019 to 30 June 2019 | 1,289 | 1,289 | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORPORATION | No | 01 January 2019 to 30 June 2019 | 641 | 641 | ||||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 11,316 | 11,316 | ||||
Citibank Europe plc | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 636 | 198 | 42 | 876 | ||
Citymain Administrators Limited | SPB GROUP SA | No | 01 January 2019 to 30 June 2019 | 598 | 598 | ||||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 01 August 2018 to 31 January 2019 | 67 | 948 | 1,015 | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 01 October 2018 to 31 March 2019 | 15,512 | 6 | 1,153 | 41,072 | 185 | 57,928 |
Cofunds Limited | COFUNDS - AEGON UK - AEGON GROUP (NV) | No | 01 January 2019 to 30 June 2019 | 205 | 3,518 | 3,723 | |||
Collinson Insurance Services Limited | PARMINDER LIMITED | No | 01 November 2018 to 30 April 2019 | 941 | 941 | ||||
Compare The Market Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 1 | 591 | 592 | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 532 | 272 | 5 | 809 | ||
Co-operative Bank Plc, The | CO-OPERATIVE BANK PLC (THE) | No | 01 January 2019 to 30 June 2019 | 12,460 | 2 | 1,528 | 14,155 | 69 | 28,214 |
Countrywide Assured Plc | CHESNARA PLC | No | 01 January 2019 to 30 June 2019 | 253 | 344 | 198 | 795 | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 1,229 | 4 | 91 | 14 | 51 | 1,389 |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 01 January 2019 to 30 June 2019 | 3,407 | 3,407 | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 3,714 | 603 | 871 | 10 | 5,198 | |
Creation Financial Services Limited | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 1,475 | 2,288 | 3,763 | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,460 | 1,460 | ||||
Devitt Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 727 | 727 | ||||
Domestic & General Insurance Plc | CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION | No | 01 October 2018 to 31 March 2019 | 15,094 | 15,094 | ||||
Elderbridge Limited | TECH MAHINDRA LIMITED | No | 01 October 2018 to 31 March 2019 | 900 | 11 | 911 | |||
Eldon Insurance Services Ltd | ICS RISK SOLUTIONS LIMITED | No | 01 January 2019 to 30 June 2019 | 1,089 | 1,089 | ||||
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | 01 September 2018 to 28 February 2019 | 831 | 831 | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 01 January 2019 to 30 June 2019 | 28 | 3,339 | 3,367 | |||
esure Insurance Limited | ESURE GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 11,563 | 11,563 | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 52,681 | 52,681 | ||||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 1,162 | 1,162 | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LIMITED | No | 01 January 2019 to 30 June 2019 | 560 | 560 | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 13 | 431 | 419 | 863 | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 582 | 276 | 858 | |||
FIL Life Insurance Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 605 | 605 | ||||
Financial Administration Services Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 777 | 2,407 | 3,184 | |||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 2,574 | 2,574 | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 1,110 | 1,110 | ||||
Forester Life Limited | FORESTER HOLDINGS (EUROPE) LIMITED | No | 01 January 2019 to 30 June 2019 | 22 | 47 | 523 | 592 | ||
Freeway UK Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 651 | 651 | ||||
Geo Underwriting Services Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 604 | 604 | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 2,423 | 2,423 | ||||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 27 | 1,044 | 1,071 | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 01 January 2019 to 30 June 2019 | 7 | 272 | 1,705 | 1,984 | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 28,068 | 28,068 | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | - | 724 | 724 |
Henderson Global Investors Limited | JANUS HENDERSON GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 588 | 588 | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 764 | 764 | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 01 January 2019 to 30 June 2019 | 741 | 741 | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 7,988 | 7,988 | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 04 September 2018 to 03 March 2019 | 3,879 | 3,879 | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 01 October 2018 to 31 March 2019 | 6,705 | 6,705 | ||||
Howserv Limited | STAYSURE HOLDINGS LTD | No | 16 August 2018 to 15 February 2019 | 1,560 | 1,560 | ||||
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 724 | - | 39 | 275 | 32 | 1,070 |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | - | 31 | - | - | 553 | 584 |
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 203,168 | 60 | 9,709 | 102,245 | 1,747 | 316,929 |
IGO4 Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,664 | 1,664 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,694 | 413 | 2,107 | |||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 1,658 | 1,658 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 01 January 2019 to 30 June 2019 | 1,324 | 1,324 | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 01 January 2019 to 30 June 2019 | 1,401 | 1,401 | ||||
Investec Bank PLC | INVESTEC PLC | No | 01 October 2018 to 31 March 2019 | 831 | - | 5 | - | 46 | 882 |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 635 | 716 | 1,351 | |||
J D Williams & Company Limited | N BROWN GROUP PLC | No | 01 September 2018 to 28 February 2019 | 7,642 | 7,642 | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 962 | 962 | ||||
J.P. Morgan Trustee & Administration Services Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | - | - | - | - | 606 | 606 |
Kensington Mortgage Company Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 1,509 | 1,509 | ||||
Landmark Mortgages Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,148 | 1,148 | ||||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1,433 | 1,020 | 775 | 14 | 3,242 | |
Legal & General (Portfolio Management Services) Ltd | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 484 | 66 | 550 | |||
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 7,709 | 7,709 | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 201 | 416 | 617 | |||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 1,016 | 4,040 | 625 | 5,681 | ||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 544 | 544 | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 477 | 2,791 | 471 | 3,739 | ||
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 7,990 | 7,990 | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | 6,808 | - | 6,808 |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 101,100 | 177 | 5,364 | 291,983 | 1,470 | 400,094 |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 3 | - | - | 1,544 | - | 1,547 |
London and Country Mortgages Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 536 | 146 | 682 | |||
London General Insurance Company Limited | TWG EUROPE LIMITED | Yes | 01 January 2019 to 30 June 2019 | 904 | 904 | ||||
M & G Securities Limited | PRUDENTIAL PLC | No | 01 January 2019 to 30 June 2019 | 921 | 921 | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 01 January 2019 to 30 June 2019 | 3,227 | 3,227 | ||||
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 17,663 | 19 | 30,308 | 47,990 | ||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 12,664 | - | - | 114,605 | - | 127,269 |
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 01 December 2018 to 31 May 2019 | 986 | 986 | ||||
Metro Bank PLC | METRO BANK PLC | No | 01 January 2019 to 30 June 2019 | 6,858 | 131 | 6,989 | |||
Monzo Bank Ltd | MONZO BANK LIMITED | No | 01 September 2018 to 28 February 2019 | 2,934 | 2,934 | ||||
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | 981 | - | - | 981 |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 991 | 991 | ||||
Motorway Direct Plc | CAR PROTECT HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 582 | 582 | ||||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 01 October 2018 to 31 March 2019 | 878 | 878 | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 116,106 | 30 | 5,364 | 84,562 | 501 | 206,563 |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 05 October 2018 to 04 April 2019 | 43,578 | 11 | 5,416 | 28,147 | 372 | 77,524 |
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 193 | 1 | 73 | 424 | 16 | 707 |
NFU Mutual Insurance Society Limited | NFU MUTUAL INSURANCE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 96 | 4,080 | 108 | 4,284 | ||
Northern Bank Limited | DANSKE BANK A/S | No | 01 January 2019 to 30 June 2019 | 2,151 | 1 | 73 | 1,295 | 10 | 3,530 |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 206 | 44 | 593 | 843 | ||
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | 01 October 2018 to 31 March 2019 | 2,097 | 18,415 | 41 | 20,553 | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 844 | 60 | 904 | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 382 | 431 | 115 | 928 | ||
One Call Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 2,105 | 2,105 | ||||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 01 January 2019 to 30 June 2019 | 867 | 396 | 72 | 1,335 | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 4,646 | 4,646 | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | 01 October 2018 to 31 March 2019 | 236 | 710 | 888 | 1,834 | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 01 January 2019 to 30 June 2019 | 322 | 766 | 1,088 | |||
Pepper (UK) Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 848 | 848 | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 2,119 | 10 | 782 | 462 | 3,373 | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 4,543 | 3 | 4,435 | 1,404 | 10,385 | |
Pinnacle Insurance Plc | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 1,949 | 1,949 | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 632 | 374 | 715 | 22 | 1,743 | |
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 01 January 2019 to 30 June 2019 | 8,231 | 43 | 707 | 4,218 | 13,199 | |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 01 January 2019 to 30 June 2019 | - | - | - | 2,592 | - | 2,592 |
QBE UK Limited | QBE INSURANCE GROUP LTD | No | 01 January 2019 to 30 June 2019 | 571 | 571 | ||||
Qmetric Group Limited | R&H TRUST CO LTD | No | 01 October 2018 to 31 March 2019 | 984 | 984 | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 01 September 2018 to 28 February 2019 | 3,500 | 69 | 3,569 | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 01 January 2019 to 30 June 2019 | 7,212 | 7,212 | ||||
ReAssure Limited | SWISS RE AG | No | 01 January 2019 to 30 June 2019 | 1,485 | 5 | 985 | 472 | 2,947 | |
Retail Money Market Ltd | RETAIL MONEY MARKET LTD | No | 01 October 2018 to 31 March 2019 | 1,061 | 1,061 | ||||
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 02 July 2018 to 01 January 2019 | 739 | 739 | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 21,181 | 21,181 | ||||
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 34,004 | 10 | 1,965 | 42,370 | 210 | 78,559 |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 4,431 | 2,292 | 832 | 7,555 | ||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 531 | 531 | ||||
Saga Services Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 4,645 | 4,645 | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 10,602 | 207 | 1,031 | 11,840 | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 65 | 397,255 | 397,320 | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 715 | 715 | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 112,585 | 53 | 9,087 | 46,905 | 1,374 | 170,004 |
Scottish Equitable Plc | AEGON NV | No | 01 January 2019 to 30 June 2019 | 2,603 | 347 | 56 | 3,006 | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 01 January 2019 to 30 June 2019 | - | 81 | 1 | 147 | 433 | 662 |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | 3,605 | - | 909 | 947 | 5,461 |
Scottish Widows Unit Trust Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | - | 511 | 511 |
Sesame Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | - | 81 | 87 | 254 | 152 | 574 |
Share Centre Limited, The | SHARE PLC | No | 01 January 2019 to 30 June 2019 | 34 | 714 | 748 | |||
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | 01 January 2019 to 30 June 2019 | 308 | 80 | 167 | 555 | ||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 35,594 | 35,594 | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 2,496 | 2,496 | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1,952 | 10 | 658 | 1,153 | 117 | 3,890 |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 01 January 2019 to 30 June 2019 | 10,364 | 10,364 | ||||
SquareTrade Limited | THE ALLSTATE CORP. | No | 01 January 2019 to 30 June 2019 | 9,708 | 9,708 | ||||
SSE Home Services Limited | SSE PLC | No | 01 October 2018 to 31 March 2019 | 1,978 | 1,978 | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | 4,971 | - | 4,971 |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | - | 755 | - | 42 | 159 | 956 |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | - | 316 | 29 | 129 | 463 | 937 |
Standard Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 2,748 | 25 | 114 | 236 | 3,123 | |
Starling Bank Limited | STARLING BANK LIMITED | No | 01 December 2018 to 31 May 2019 | 983 | 983 | ||||
Starr International (Europe) Limited | STARR INTERNATIONAL COMPANY, INC. | No | 01 January 2019 to 30 June 2019 | 4,633 | 4,633 | ||||
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | 01 October 2018 to 31 March 2019 | 7,010 | 7,010 | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | 01 January 2019 to 30 June 2019 | 371 | 411 | 288 | 1,070 | ||
Swinton Group Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 5,942 | 1 | 5,943 | |||
Telefonica Insurance S.A. | TELEFONICA SA | No | 01 January 2019 to 30 June 2019 | 10,546 | 10,546 | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 01 September 2018 to 28 February 2019 | 15,539 | 121 | 24,081 | 39,741 | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 1,039 | 1,039 | ||||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 01 January 2019 to 30 June 2019 | 1,147 | 1,147 | ||||
Towergate Underwriting Group Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 877 | 877 | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 01 October 2018 to 31 March 2019 | 1,281 | 1,281 | ||||
TSB Bank plc | BANCO DE SABADELL SA | No | 01 January 2019 to 30 June 2019 | 50,348 | 2,877 | 66 | 53,291 | ||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 47,027 | 47,027 | ||||
UBS AG | UBS GROUP AG | No | 01 January 2019 to 30 June 2019 | 56 | 12 | 454 | 522 | ||
UK General Insurance Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 1,713 | 1,713 | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 2,911 | - | 214 | 1,772 | 5 | 4,902 |
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 01 October 2018 to 31 March 2019 | 1,806 | 1,806 | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 01 January 2019 to 30 June 2019 | 19,138 | 19,138 | ||||
Virgin Money plc | CYBG PLC | No | 01 January 2019 to 30 June 2019 | 11,875 | 1,000 | 12,875 | |||
Virgin Money Unit Trust Managers Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 185 | 357 | 542 | |||
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | 01 January 2019 to 30 June 2019 | 1 | 8,268 | 2 | 8,271 | ||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | 01 January 2019 to 30 June 2019 | 1,627 | 1,627 | ||||
Welcome Financial Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 171 | 3,733 | 3,904 | |||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 286 | 65 | 433 | 5 | 789 | |
Xbridge Limited | TRAVELERS COMPANIES INC. | No | 01 January 2019 to 30 June 2019 | 587 | 587 | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 2,991 | 1,126 | 8,878 | 102 | 13,097 | |
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 1,564 | 10 | 2,697 | 695 | 4,966 | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 2,338 | 2,338 |
Complaints data - Closed
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited | ACCORD MORTGAGES LIMITED | No | 01 January 2019 to 30 June 2019 | 9 | - | 652 | 211 | 1 | 873 |
Acm Ulr Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 766 | 766 | ||||
Acromas Insurance Company Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 5,376 | 5,376 | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 01 September 2018 to 28 February 2019 | 1,055 | 1,055 | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 4,080 | 4,080 | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 2,889 | 2,889 | ||||
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | 01 January 2019 to 30 June 2019 | 828 | 23 | 1,659 | 8 | 2,518 | |
Al Rayan Bank PLC | NO GROUP | No | 01 January 2019 to 30 June 2019 | 547 | 307 | 854 | |||
Aldermore Bank Plc | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 610 | 304 | 914 | |||
Allianz Insurance Plc | ALLIANZ SE | No | 01 January 2019 to 30 June 2019 | 14,559 | 14,559 | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 01 January 2019 to 30 June 2019 | 2,700 | 5,095 | 7,795 | |||
American International Group UK Limited | AMERICAN INTERNATIONAL GROUP UK LIMITED | Yes | 01 December 2018 to 31 May 2019 | 470 | 470 | ||||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 01 January 2019 to 30 June 2019 | 1,731 | 1,731 | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 3,309 | 3,309 | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 01 January 2019 to 30 June 2019 | 1,154 | 1,154 | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | 01 January 2019 to 30 June 2019 | 593 | 593 | ||||
Assurant General Insurance Limited | ASSURANT INC | No | 01 January 2019 to 30 June 2019 | 12,407 | 12,407 | ||||
Asurion Europe Limited | NEW ASURION CORP | No | 01 January 2019 to 30 June 2019 | 4,820 | 4,820 | ||||
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 1,889 | 1,889 | ||||
Atom Bank PLC | ATOM BANK PLC | No | 01 October 2018 to 31 March 2019 | 325 | 248 | 573 | |||
Automobile Association Insurance Services Limited | AA PLC | No | 01 August 2018 to 31 January 2019 | 17,951 | 17,951 | ||||
Avantia Insurance Limited | KINGSTON TOPCO LIMITED | No | 01 January 2019 to 30 June 2019 | 978 | 978 | ||||
Aviva Insurance Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 139,959 | 139,959 | ||||
Aviva Life Services UK Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 12,030 | 725 | 6,189 | 4,338 | 23,282 | |
Aviva UK Digital Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 2,394 | 2,394 | ||||
AXA Insurance UK Plc | AXA SA | No | 01 January 2019 to 30 June 2019 | 12,608 | 12,608 | ||||
AXA PPP Healthcare Limited | AXA SA | No | 01 January 2019 to 30 June 2019 | 24,002 | 24,002 | ||||
B & C E Financial Services Limited | B&CE HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 904 | 904 | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 18,598 | 846 | 5,036 | 29 | 24,509 | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 78,346 | 18 | 20,076 | 243,443 | 1,592 | 343,475 |
Barclays Bank Plc | BARCLAYS PLC | No | 01 January 2019 to 30 June 2019 | 14,345 | 2 | 8 | - | 26 | 14,381 |
Barclays Bank UK PLC | BARCLAYS PLC | Yes | 01 January 2019 to 30 June 2019 | 231,241 | 158 | 8,951 | 188,820 | 5,585 | 434,755 |
Benenden Healthcare Society Limited, The | THE BENENDEN HEALTHCARE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 1,161 | 1,161 | ||||
BISL Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 8,955 | 8,955 | ||||
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 69 | 65,064 | 65,133 | |||
Blemain Finance Limited | BRAKEN MIDCO1 PLC | No | 01 January 2019 to 30 June 2019 | 691 | 129 | 820 | |||
Bradford & Bingley Plc | UK ASSET RESOLUTION LIMITED | Yes | 01 October 2018 to 31 March 2019 | 17 | 1,515 | 5,611 | 232 | 7,375 | |
Brightside Insurance Services Limited | ANACAP FINANCIAL PARTNERS II, L.P. | No | 01 January 2019 to 30 June 2019 | 1,976 | 1,976 | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 01 January 2019 to 30 June 2019 | 91,594 | 91,594 | ||||
BUPA Insurance Services Limited | THE BRITISH UNITED PROVIDENT ASSOCIATION LTD | Yes | 01 January 2019 to 30 June 2019 | 12,711 | 12,711 | ||||
Call Assist Ltd | CALL ASSIST LIMITED | No | 01 November 2018 to 30 April 2019 | 998 | 998 | ||||
Canada Life Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 311 | 163 | 102 | 576 | ||
Canada Square Operations Limited | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 69 | - | 11 | 37,598 | - | 37,678 |
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORPORATION | No | 01 January 2019 to 30 June 2019 | 19,777 | 87,779 | 107,556 | |||
Car Care Plan Ltd | AMTRUST FINANCIAL SERVICES INC | No | 01 January 2019 to 30 June 2019 | 2,320 | 2,320 | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 01 January 2019 to 30 June 2019 | 594 | 594 | ||||
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 1,266 | 1,266 | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 01 November 2018 to 30 April 2019 | 1,152 | 1,152 | ||||
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 922 | 922 | ||||
Castelan Limited | CASTELAN GROUP LIMITED | No | 01 October 2018 to 31 March 2019 | 1,468 | 1,468 | ||||
CFC Underwriting Ltd | No | 01 October 2018 to 31 March 2019 | 578 | 578 | |||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 01 January 2019 to 30 June 2019 | 680 | 1,128 | 1,808 | |||
Chubb European Group SE | CHUBB LIMITED | No | 01 January 2019 to 30 June 2019 | 1,359 | 1,359 | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORPORATION | No | 01 January 2019 to 30 June 2019 | 681 | 681 | ||||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 11,486 | 11,486 | ||||
Citibank Europe plc | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 629 | 197 | 29 | 855 | ||
Citymain Administrators Limited | SPB GROUP SA | No | 01 January 2019 to 30 June 2019 | 684 | 684 | ||||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 01 August 2018 to 31 January 2019 | 63 | 962 | 1,025 | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 01 October 2018 to 31 March 2019 | 15,849 | 7 | 1,159 | 38,184 | 171 | 55,370 |
Cofunds Limited | COFUNDS - AEGON UK - AEGON GROUP (NV) | No | 01 January 2019 to 30 June 2019 | 255 | 4,227 | 4,482 | |||
Collinson Insurance Services Limited | PARMINDER LIMITED | No | 01 November 2018 to 30 April 2019 | 939 | 939 | ||||
Compare The Market Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 1 | 550 | 551 | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 493 | 282 | 5 | 780 | ||
Co-operative Bank Plc, The | CO-OPERATIVE BANK PLC (THE) | No | 01 January 2019 to 30 June 2019 | 12,559 | 1 | 1,517 | 13,287 | 68 | 27,432 |
Countrywide Assured Plc | CHESNARA PLC | No | 01 January 2019 to 30 June 2019 | 253 | 331 | 208 | 792 | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 1,302 | 4 | 102 | 11 | 46 | 1,465 |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 01 January 2019 to 30 June 2019 | 3,251 | 3,251 | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 3,705 | 605 | 784 | 11 | 5,105 | |
Creation Financial Services Limited | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 1,470 | 6,879 | 8,349 | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,516 | 1,516 | ||||
Devitt Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 726 | 726 | ||||
Domestic & General Insurance Plc | CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION | No | 01 October 2018 to 31 March 2019 | 15,500 | 15,500 | ||||
Elderbridge Limited | TECH MAHINDRA LIMITED | No | 01 October 2018 to 31 March 2019 | 778 | 10 | 788 | |||
Eldon Insurance Services Ltd | ICS RISK SOLUTIONS LIMITED | No | 01 January 2019 to 30 June 2019 | 1,045 | 1,045 | ||||
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | 01 September 2018 to 28 February 2019 | 857 | 857 | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 01 January 2019 to 30 June 2019 | 27 | 3,311 | 3,338 | |||
esure Insurance Limited | ESURE GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 11,638 | 11,638 | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 52,083 | 52,083 | ||||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 1,013 | 1,013 | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LIMITED | No | 01 January 2019 to 30 June 2019 | 561 | 561 | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 13 | 428 | 424 | 865 | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 585 | 275 | 860 | |||
FIL Life Insurance Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 605 | 605 | ||||
Financial Administration Services Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 551 | 2,016 | 2,567 | |||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 2,675 | 2,675 | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 1,101 | 1,101 | ||||
Forester Life Limited | FORESTER HOLDINGS (EUROPE) LIMITED | No | 01 January 2019 to 30 June 2019 | 21 | 48 | 514 | 583 | ||
Freeway UK Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 651 | 651 | ||||
Geo Underwriting Services Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 612 | 612 | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 2,448 | 2,448 | ||||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 27 | 1,013 | 1,040 | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 01 January 2019 to 30 June 2019 | 5 | 283 | 1,497 | 1,785 | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 28,416 | 28,416 | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | - | 720 | 720 |
Henderson Global Investors Limited | JANUS HENDERSON GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 591 | 591 | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 823 | 823 | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 01 January 2019 to 30 June 2019 | 757 | 757 | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 7,912 | 7,912 | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 04 September 2018 to 03 March 2019 | 3,782 | 3,782 | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 01 October 2018 to 31 March 2019 | 5,585 | 5,585 | ||||
Howserv Limited | STAYSURE HOLDINGS LTD | No | 16 August 2018 to 15 February 2019 | 1,560 | 1,560 | ||||
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 725 | - | 40 | 284 | 33 | 1,082 |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | - | 34 | - | - | 589 | 623 |
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 204,611 | 61 | 9,724 | 98,293 | 1,727 | 314,416 |
IGO4 Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,800 | 1,800 | ||||
Ikano Bank AB (publ) | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,614 | 236 | 1,850 | |||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 1,638 | 1,638 | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 01 January 2019 to 30 June 2019 | 1,332 | 1,332 | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 01 January 2019 to 30 June 2019 | 1,386 | 1,386 | ||||
Investec Bank PLC | INVESTEC PLC | No | 01 October 2018 to 31 March 2019 | 823 | - | 4 | - | 43 | 870 |
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 567 | 655 | 1,222 | |||
J D Williams & Company Limited | N BROWN GROUP PLC | No | 01 September 2018 to 28 February 2019 | 7,869 | 7,869 | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 961 | 961 | ||||
J.P. Morgan Trustee & Administration Services Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | - | - | - | - | 543 | 543 |
Kensington Mortgage Company Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 1,440 | 1,440 | ||||
Landmark Mortgages Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 1,100 | - | 1,100 | |||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1,432 | 997 | 611 | 14 | 3,054 | |
Legal & General (Portfolio Management Services) Ltd | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 413 | 66 | 479 | |||
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 7,638 | 7,638 | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 224 | 401 | 625 | |||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 995 | 3,980 | 607 | 5,582 | ||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 540 | 540 | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 453 | 2,402 | 456 | 3,311 | ||
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 8,067 | 8,067 | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | 6,560 | - | 6,560 |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 100,770 | 171 | 5,251 | 253,140 | 1,432 | 360,764 |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 5 | - | - | 1,158 | - | 1,163 |
London and Country Mortgages Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 541 | 146 | 687 | |||
London General Insurance Company Limited | TWG EUROPE LIMITED | Yes | 01 January 2019 to 30 June 2019 | 947 | 947 | ||||
M & G Securities Limited | PRUDENTIAL PLC | No | 01 January 2019 to 30 June 2019 | 941 | 941 | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 01 January 2019 to 30 June 2019 | 3,070 | 3,070 | ||||
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 17,574 | 17 | 28,550 | 46,141 | ||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 12,833 | - | - | 83,410 | - | 96,243 |
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 01 December 2018 to 31 May 2019 | 970 | 970 | ||||
Metro Bank PLC | METRO BANK PLC | No | 01 January 2019 to 30 June 2019 | 6,935 | 134 | 7,069 | |||
Monzo Bank Ltd | MONZO BANK LIMITED | No | 01 September 2018 to 28 February 2019 | 2,924 | 2,924 | ||||
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | 960 | - | - | 960 |
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 990 | 990 | ||||
Motorway Direct Plc | CAR PROTECT HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 607 | 607 | ||||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 01 October 2018 to 31 March 2019 | 861 | 861 | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 117,148 | 25 | 5,143 | 76,983 | 499 | 199,798 |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 05 October 2018 to 04 April 2019 | 44,019 | 12 | 5,524 | 26,809 | 329 | 76,693 |
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 187 | 69 | 359 | 14 | 629 | |
NFU Mutual Insurance Society Limited | NFU MUTUAL INSURANCE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 92 | 3,821 | 105 | 4,018 | ||
Northern Bank Limited | DANSKE BANK A/S | No | 01 January 2019 to 30 June 2019 | 2,084 | 1 | 72 | 1,209 | 12 | 3,378 |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 204 | 44 | 567 | 815 | ||
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | 01 October 2018 to 31 March 2019 | 2,240 | 17,750 | 50 | 20,040 | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 777 | 69 | 846 | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 358 | 405 | 120 | 883 | ||
One Call Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | - | - | 2,075 | 2,075 | ||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 01 January 2019 to 30 June 2019 | 823 | 353 | 103 | 1,279 | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 2,013 | 2,013 | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | 01 October 2018 to 31 March 2019 | 250 | 717 | 844 | 1,811 | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 01 January 2019 to 30 June 2019 | 371 | 780 | 1,151 | |||
Pepper (UK) Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 844 | 844 | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 2,034 | 9 | 765 | 466 | 3,274 | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 4,626 | 3 | 4,374 | 1,405 | 10,408 | |
Pinnacle Insurance Plc | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 1,865 | 1,865 | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 624 | 404 | 600 | 19 | 1,647 | |
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 01 January 2019 to 30 June 2019 | 8,099 | 38 | 709 | 4,208 | 13,054 | |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 01 January 2019 to 30 June 2019 | 2,430 | 2,430 | ||||
QBE UK Limited | QBE INSURANCE GROUP LTD | No | 01 January 2019 to 30 June 2019 | 586 | 586 | ||||
Qmetric Group Limited | R&H TRUST CO LTD | No | 01 October 2018 to 31 March 2019 | 977 | 977 | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 01 September 2018 to 28 February 2019 | 3,717 | 53 | 3,770 | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 01 January 2019 to 30 June 2019 | 8,267 | 8,267 | ||||
ReAssure Limited | SWISS RE AG | No | 01 January 2019 to 30 June 2019 | 1,426 | 5 | 938 | 461 | 2,830 | |
Retail Money Market Ltd | RETAIL MONEY MARKET LTD | No | 01 October 2018 to 31 March 2019 | 884 | 884 | ||||
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 02 July 2018 to 01 January 2019 | 1,058 | 1,058 | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 21,629 | 21,629 | ||||
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 34,246 | 15 | 1,966 | 40,887 | 186 | 77,300 |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 4,405 | 2,334 | 837 | 7,576 | ||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 521 | 521 | ||||
Saga Services Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 4,708 | 4,708 | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 13,239 | 193 | 934 | 14,366 | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 63 | 422,594 | 422,657 | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 740 | 740 | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 112,029 | 45 | 8,891 | 38,323 | 1,263 | 160,551 |
Scottish Equitable Plc | AEGON NV | No | 01 January 2019 to 30 June 2019 | 2,475 | 342 | 54 | 2,871 | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 01 January 2019 to 30 June 2019 | - | 87 | 1 | 142 | 442 | 672 |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | 3,569 | - | 868 | 939 | 5,376 |
Scottish Widows Unit Trust Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | - | 508 | 508 |
Sesame Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | - | 73 | 74 | 231 | 147 | 525 |
Share Centre Limited, The | SHARE PLC | No | 01 January 2019 to 30 June 2019 | 35 | 738 | 773 | |||
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | 01 January 2019 to 30 June 2019 | 257 | 69 | 154 | 480 | ||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 29,903 | 29,903 | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 2,518 | 2,518 | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1,970 | 7 | 612 | 1,191 | 103 | 3,883 |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 01 January 2019 to 30 June 2019 | 10,497 | 10,497 | ||||
SquareTrade Limited | THE ALLSTATE CORP. | No | 01 January 2019 to 30 June 2019 | 9,708 | 9,708 | ||||
SSE Home Services Limited | SSE PLC | No | 01 October 2018 to 31 March 2019 | 1,960 | 1,960 | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | - | - | - | 4,962 | - | 4,962 |
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | - | 790 | - | 40 | 161 | 991 |
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | - | 323 | 25 | 119 | 410 | 877 |
Standard Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 2,831 | 22 | 113 | 252 | 3,218 | |
Starling Bank Limited | STARLING BANK LIMITED | No | 01 December 2018 to 31 May 2019 | 983 | 983 | ||||
Starr International (Europe) Limited | STARR INTERNATIONAL COMPANY, INC. | No | 01 January 2019 to 30 June 2019 | 4,633 | 4,633 | ||||
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | 01 October 2018 to 31 March 2019 | 3,986 | 3,986 | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | 01 January 2019 to 30 June 2019 | 374 | 403 | 294 | 1,071 | ||
Swinton Group Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 5,915 | 3 | 5,918 | |||
Telefonica Insurance S.A. | TELEFONICA SA | No | 01 January 2019 to 30 June 2019 | 10,926 | 10,926 | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 01 September 2018 to 28 February 2019 | 15,911 | 138 | 23,817 | 39,866 | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 1,055 | 1,055 | ||||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 01 January 2019 to 30 June 2019 | 1,074 | 1,074 | ||||
Towergate Underwriting Group Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 935 | 935 | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 01 October 2018 to 31 March 2019 | 1,281 | 1,281 | ||||
TSB Bank plc | BANCO DE SABADELL SA | No | 01 January 2019 to 30 June 2019 | 89,809 | 3,923 | 94 | 93,826 | ||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 47,805 | 47,805 | ||||
UBS AG | UBS GROUP AG | No | 01 January 2019 to 30 June 2019 | 53 | 14 | 439 | 506 | ||
UK General Insurance Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 1,576 | 1,576 | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 2,962 | - | 232 | 1,703 | 5 | 4,902 |
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 01 October 2018 to 31 March 2019 | 1,985 | 1,985 | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 01 January 2019 to 30 June 2019 | 17,671 | 17,671 | ||||
Virgin Money plc | CYBG PLC | No | 01 January 2019 to 30 June 2019 | 11,504 | 980 | 12,484 | |||
Virgin Money Unit Trust Managers Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 184 | 359 | 543 | |||
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | 01 January 2019 to 30 June 2019 | 1 | 8,069 | 2 | 8,072 | ||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | 01 January 2019 to 30 June 2019 | 1,562 | 1,562 | ||||
Welcome Financial Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 196 | 3,908 | 4,104 | |||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 280 | 64 | 371 | 6 | 721 | |
Xbridge Limited | TRAVELERS COMPANIES INC. | No | 01 January 2019 to 30 June 2019 | 565 | 565 | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 2,959 | - | 1,086 | 7,605 | 98 | 11,748 |
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 1,245 | 8 | 2,163 | 572 | 3,988 | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 2,344 | 2,344 |
Complaints data - Closed within 3 days
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited | ACCORD MORTGAGES LIMITED | No | 01 January 2019 to 30 June 2019 | 55.6% | 47.5% | 86.7% | 0.0% | 57.0% | |
Acm Ulr Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 0.9% | 0.9% | ||||
Acromas Insurance Company Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 31.5% | 31.5% | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 01 September 2018 to 28 February 2019 | 87.8% | 87.8% | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 44.9% | 44.9% | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 71.1% | 71.1% | ||||
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | 01 January 2019 to 30 June 2019 | 36.6% | 13.0% | 0.1% | 0.0% | 12.2% | |
Al Rayan Bank PLC | NO GROUP | No | 01 January 2019 to 30 June 2019 | 39.3% | 12.7% | 29.7% | |||
Aldermore Bank Plc | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 71.6% | 22.7% | 55.4% | |||
Allianz Insurance Plc | ALLIANZ SE | No | 01 January 2019 to 30 June 2019 | 26.1% | 26.1% | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 01 January 2019 to 30 June 2019 | 32.1% | 10.1% | 17.7% | |||
American International Group UK Limited | AMERICAN INTERNATIONAL GROUP UK LIMITED | Yes | 01 December 2018 to 31 May 2019 | 29.1% | 29.1% | ||||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 01 January 2019 to 30 June 2019 | 16.6% | 16.6% | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 4.5% | 4.5% | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 01 January 2019 to 30 June 2019 | 52.7% | 52.7% | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | 01 January 2019 to 30 June 2019 | 61.4% | 61.4% | ||||
Assurant General Insurance Limited | ASSURANT INC | No | 01 January 2019 to 30 June 2019 | 82.4% | 82.4% | ||||
Asurion Europe Limited | NEW ASURION CORP | No | 01 January 2019 to 30 June 2019 | 28.3% | 28.3% | ||||
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 44.0% | 44.0% | ||||
Atom Bank PLC | ATOM BANK PLC | No | 01 October 2018 to 31 March 2019 | 68.6% | 59.3% | 64.6% | |||
Automobile Association Insurance Services Limited | AA PLC | No | 01 August 2018 to 31 January 2019 | 40.2% | 40.2% | ||||
Avantia Insurance Limited | KINGSTON TOPCO LIMITED | No | 01 January 2019 to 30 June 2019 | 99.1% | 99.1% | ||||
Aviva Insurance Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 30.7% | 30.7% | ||||
Aviva Life Services UK Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 38.5% | 36.6% | 41.7% | 37.3% | 39.0% | |
Aviva UK Digital Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 69.9% | 69.9% | ||||
AXA Insurance UK Plc | AXA SA | No | 01 January 2019 to 30 June 2019 | 46.1% | 46.1% | ||||
AXA PPP Healthcare Limited | AXA SA | No | 01 January 2019 to 30 June 2019 | 73.6% | 73.6% | ||||
B & C E Financial Services Limited | B&CE HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 12.7% | 12.7% | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 40.5% | 19.0% | 41.0% | 6.9% | 39.8% | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 75.4% | 27.8% | 73.0% | 1.2% | 9.2% | 22.3% |
Barclays Bank Plc | BARCLAYS PLC | No | 01 January 2019 to 30 June 2019 | 82.7% | 50.0% | 12.5% | 7.7% | 82.6% | |
Barclays Bank UK PLC | BARCLAYS PLC | Yes | 01 January 2019 to 30 June 2019 | 61.1% | 31.6% | 53.7% | 5.0% | 42.3% | 36.3% |
Benenden Healthcare Society Limited, The | THE BENENDEN HEALTHCARE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 74.2% | 74.2% | ||||
BISL Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 41.4% | 41.4% | ||||
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 36.2% | 5.2% | 5.2% | |||
Blemain Finance Limited | BRAKEN MIDCO1 PLC | No | 01 January 2019 to 30 June 2019 | 38.6% | 2.3% | 32.9% | |||
Bradford & Bingley Plc | UK ASSET RESOLUTION LIMITED | Yes | 01 October 2018 to 31 March 2019 | 0.0% | 12.8% | 26.0% | 8.6% | 22.7% | |
Brightside Insurance Services Limited | ANACAP FINANCIAL PARTNERS II, L.P. | No | 01 January 2019 to 30 June 2019 | 43.4% | 43.4% | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 01 January 2019 to 30 June 2019 | 63.4% | 63.4% | ||||
BUPA Insurance Services Limited | THE BRITISH UNITED PROVIDENT ASSOCIATION LTD | Yes | 01 January 2019 to 30 June 2019 | 61.0% | 61.0% | ||||
Call Assist Ltd | CALL ASSIST LIMITED | No | 01 November 2018 to 30 April 2019 | 49.7% | 49.7% | ||||
Canada Life Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 51.8% | 49.7% | 57.8% | 52.3% | ||
Canada Square Operations Limited | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 1.4% | 0.0% | 2.7% | 2.7% | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORPORATION | No | 01 January 2019 to 30 June 2019 | 31.5% | 49.0% | 45.8% | |||
Car Care Plan Ltd | AMTRUST FINANCIAL SERVICES INC | No | 01 January 2019 to 30 June 2019 | 35.6% | 35.6% | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 01 January 2019 to 30 June 2019 | 68.5% | 68.5% | ||||
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 40.8% | 40.8% | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 01 November 2018 to 30 April 2019 | 37.2% | 37.2% | ||||
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 28.1% | 28.1% | ||||
Castelan Limited | CASTELAN GROUP LIMITED | No | 01 October 2018 to 31 March 2019 | 46.1% | 46.1% | ||||
CFC Underwriting Ltd | No | 01 October 2018 to 31 March 2019 | 23.7% | 23.7% | |||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 01 January 2019 to 30 June 2019 | 20.4% | 34.8% | 29.4% | |||
Chubb European Group SE | CHUBB LIMITED | No | 01 January 2019 to 30 June 2019 | 54.0% | 54.0% | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORPORATION | No | 01 January 2019 to 30 June 2019 | 34.5% | 34.5% | ||||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 64.6% | 64.6% | ||||
Citibank Europe plc | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 18.9% | 1.0% | 13.8% | 14.6% | ||
Citymain Administrators Limited | SPB GROUP SA | No | 01 January 2019 to 30 June 2019 | 25.3% | 25.3% | ||||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 01 August 2018 to 31 January 2019 | 55.6% | 42.7% | 43.5% | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 01 October 2018 to 31 March 2019 | 44.1% | 28.6% | 27.3% | 0.1% | 21.1% | 13.3% |
Cofunds Limited | COFUNDS - AEGON UK - AEGON GROUP (NV) | No | 01 January 2019 to 30 June 2019 | 12.2% | 21.8% | 21.2% | |||
Collinson Insurance Services Limited | PARMINDER LIMITED | No | 01 November 2018 to 30 April 2019 | 17.3% | 17.3% | ||||
Compare The Market Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 8.2% | 8.2% | ||||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 1.8% | 1.1% | 0.0% | 1.5% | ||
Co-operative Bank Plc, The | CO-OPERATIVE BANK PLC (THE) | No | 01 January 2019 to 30 June 2019 | 68.0% | 0.0% | 60.4% | 0.7% | 26.5% | 34.9% |
Countrywide Assured Plc | CHESNARA PLC | No | 01 January 2019 to 30 June 2019 | 40.3% | 28.1% | 36.5% | 34.2% | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 37.3% | 11.8% | 9.1% | 17.4% | 34.5% | |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 01 January 2019 to 30 June 2019 | 40.0% | 40.0% | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 79.2% | 42.8% | 4.6% | 0.0% | 63.3% | |
Creation Financial Services Limited | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 1.0% | 0.4% | 0.5% | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 33.6% | 33.6% | ||||
Devitt Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 74.9% | 74.9% | ||||
Domestic & General Insurance Plc | CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION | No | 01 October 2018 to 31 March 2019 | 32.8% | 32.8% | ||||
Elderbridge Limited | TECH MAHINDRA LIMITED | No | 01 October 2018 to 31 March 2019 | 21.5% | 30.0% | 21.6% | |||
Eldon Insurance Services Ltd | ICS RISK SOLUTIONS LIMITED | No | 01 January 2019 to 30 June 2019 | 25.7% | 25.7% | ||||
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | 01 September 2018 to 28 February 2019 | 49.5% | 49.5% | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 01 January 2019 to 30 June 2019 | 18.5% | 59.5% | 59.2% | |||
esure Insurance Limited | ESURE GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 36.1% | 36.1% | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 58.2% | 58.2% | ||||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 60.2% | 60.2% | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LIMITED | No | 01 January 2019 to 30 June 2019 | 84.8% | 84.8% | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 23.1% | 37.4% | 43.4% | 40.1% | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 33.7% | 42.9% | 36.6% | |||
FIL Life Insurance Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 8.6% | 8.6% | ||||
Financial Administration Services Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 4.9% | 4.9% | 4.9% | |||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 48.7% | 48.7% | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 7.1% | 7.1% | ||||
Forester Life Limited | FORESTER HOLDINGS (EUROPE) LIMITED | No | 01 January 2019 to 30 June 2019 | 33.3% | 27.1% | 29.8% | 29.7% | ||
Freeway UK Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 95.9% | 95.9% | ||||
Geo Underwriting Services Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 11.6% | 11.6% | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 83.4% | 83.4% | ||||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 77.8% | 74.6% | 74.7% | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 01 January 2019 to 30 June 2019 | 60.0% | 34.3% | 30.3% | 31.0% | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 64.0% | 64.0% | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 78.3% | 78.3% | ||||
Henderson Global Investors Limited | JANUS HENDERSON GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 39.3% | 39.3% | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 28.7% | 28.7% | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 01 January 2019 to 30 June 2019 | 24.4% | 24.4% | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 46.3% | 46.3% | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 04 September 2018 to 03 March 2019 | 1.6% | 1.6% | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 01 October 2018 to 31 March 2019 | 48.1% | 48.1% | ||||
Howserv Limited | STAYSURE HOLDINGS LTD | No | 16 August 2018 to 15 February 2019 | 88.1% | 88.1% | ||||
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 61.2% | 62.5% | 43.3% | 39.4% | 55.9% | |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 52.9% | 34.8% | 35.8% | |||
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 71.6% | 14.8% | 61.7% | 34.2% | 38.7% | 59.4% |
IGO4 Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 19.6% | 19.6% | ||||
Ikano Bank AB (publ) | NO GROUP | No | 01 January 2019 to 30 June 2019 | 51.5% | 0.4% | 45.0% | |||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 64.6% | 64.6% | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 01 January 2019 to 30 June 2019 | 81.5% | 81.5% | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 01 January 2019 to 30 June 2019 | 42.8% | 42.8% | ||||
Investec Bank PLC | INVESTEC PLC | No | 01 October 2018 to 31 March 2019 | 55.0% | 0.0% | 32.6% | 53.7% | ||
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 25.0% | 31.0% | 28.2% | |||
J D Williams & Company Limited | N BROWN GROUP PLC | No | 01 September 2018 to 28 February 2019 | 19.1% | 19.1% | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 15.7% | 15.7% | ||||
J.P. Morgan Trustee & Administration Services Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 28.4% | 28.4% | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 51.7% | 51.7% | ||||
Landmark Mortgages Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 14.9% | 14.9% | ||||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 53.4% | 49.4% | 10.3% | 35.7% | 43.4% | |
Legal & General (Portfolio Management Services) Ltd | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 38.0% | 30.3% | 37.0% | |||
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 52.3% | 52.3% | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 4.5% | 8.5% | 7.0% | |||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 27.6% | 63.9% | 34.9% | 54.3% | ||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 10.4% | 10.4% | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 27.2% | 19.9% | 17.5% | 20.6% | ||
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 42.9% | 42.9% | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 48.8% | 48.8% | ||||
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 68.8% | 14.6% | 72.0% | 2.3% | 16.2% | 21.9% |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 0.0% | 2.7% | 2.7% | |||
London and Country Mortgages Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 19.4% | 56.2% | 27.2% | |||
London General Insurance Company Limited | TWG EUROPE LIMITED | Yes | 01 January 2019 to 30 June 2019 | 43.4% | 43.4% | ||||
M & G Securities Limited | PRUDENTIAL PLC | No | 01 January 2019 to 30 June 2019 | 42.0% | 42.0% | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 01 January 2019 to 30 June 2019 | 17.6% | 17.6% | ||||
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 67.9% | 11.8% | 2.8% | 27.6% | ||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 63.2% | 0.4% | 8.8% | |||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 01 December 2018 to 31 May 2019 | 85.6% | 85.6% | ||||
Metro Bank PLC | METRO BANK PLC | No | 01 January 2019 to 30 June 2019 | 73.0% | 31.3% | 72.2% | |||
Monzo Bank Ltd | MONZO BANK LIMITED | No | 01 September 2018 to 28 February 2019 | 30.5% | 30.5% | ||||
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 68.8% | 68.8% | ||||
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 7.8% | 7.8% | ||||
Motorway Direct Plc | CAR PROTECT HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 37.6% | 37.6% | ||||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 01 October 2018 to 31 March 2019 | 24.4% | 24.4% | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 62.0% | 0.0% | 35.6% | 4.2% | 5.4% | 38.9% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 05 October 2018 to 04 April 2019 | 50.2% | 50.0% | 31.5% | 0.7% | 3.3% | 31.4% |
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 35.8% | 58.0% | 23.4% | 28.6% | 31.0% | |
NFU Mutual Insurance Society Limited | NFU MUTUAL INSURANCE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 4.3% | 27.9% | 5.7% | 26.8% | ||
Northern Bank Limited | DANSKE BANK A/S | No | 01 January 2019 to 30 June 2019 | 62.8% | 0.0% | 25.0% | 16.9% | 45.3% | |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 67.2% | 50.0% | 70.2% | 68.3% | ||
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | 01 October 2018 to 31 March 2019 | 14.3% | 29.1% | 18.0% | 27.4% | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 49.7% | 24.6% | 47.6% | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 40.5% | 34.6% | 36.7% | 37.3% | ||
One Call Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 74.6% | 74.6% | ||||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 01 January 2019 to 30 June 2019 | 57.8% | 38.2% | 51.5% | 51.9% | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 0.3% | 0.3% | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | 01 October 2018 to 31 March 2019 | 36.0% | 39.6% | 36.6% | 37.7% | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 01 January 2019 to 30 June 2019 | 10.8% | 62.2% | 45.6% | |||
Pepper (UK) Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 27.3% | 27.3% | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 58.6% | 44.4% | 53.7% | 38.6% | 54.6% | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 51.8% | 60.7% | 37.4% | 53.6% | ||
Pinnacle Insurance Plc | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 27.2% | 27.2% | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 59.0% | 35.1% | 4.7% | 5.3% | 32.7% | |
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 01 January 2019 to 30 June 2019 | 45.4% | 34.2% | 46.8% | 60.2% | 50.2% | |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 01 January 2019 to 30 June 2019 | 77.7% | 77.7% | ||||
QBE UK Limited | QBE INSURANCE GROUP LTD | No | 01 January 2019 to 30 June 2019 | 18.3% | 18.3% | ||||
Qmetric Group Limited | R&H TRUST CO LTD | No | 01 October 2018 to 31 March 2019 | 69.0% | 69.0% | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 01 September 2018 to 28 February 2019 | 70.2% | 32.1% | 69.7% | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 01 January 2019 to 30 June 2019 | 24.2% | 24.2% | ||||
ReAssure Limited | SWISS RE AG | No | 01 January 2019 to 30 June 2019 | 32.4% | 20.0% | 20.7% | 19.3% | 26.4% | |
Retail Money Market Ltd | RETAIL MONEY MARKET LTD | No | 01 October 2018 to 31 March 2019 | 32.8% | 32.8% | ||||
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 02 July 2018 to 01 January 2019 | 10.3% | 10.3% | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 50.3% | 50.3% | ||||
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 56.8% | 0.0% | 27.1% | 8.6% | 3.2% | 30.4% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 49.0% | 57.8% | 45.9% | 51.3% | ||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 50.5% | 50.5% | ||||
Saga Services Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 47.0% | 47.0% | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 44.0% | 1.6% | 9.9% | 41.2% | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 23.8% | 0.0% | 0.0% | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 51.2% | 51.2% | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 75.5% | 13.3% | 55.8% | 0.3% | 2.3% | 55.8% |
Scottish Equitable Plc | AEGON NV | No | 01 January 2019 to 30 June 2019 | 40.3% | 28.4% | 38.9% | 38.9% | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 01 January 2019 to 30 June 2019 | 8.0% | 0.0% | 16.9% | 17.9% | 16.4% | |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 48.8% | 60.9% | 62.7% | 53.2% | ||
Scottish Widows Unit Trust Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 78.5% | 78.5% | ||||
Sesame Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 0.0% | 0.0% | 6.9% | 0.0% | 3.0% | |
Share Centre Limited, The | SHARE PLC | No | 01 January 2019 to 30 June 2019 | 37.1% | 47.6% | 47.1% | |||
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | 01 January 2019 to 30 June 2019 | 22.2% | 8.7% | 36.4% | 24.8% | ||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 0.4% | 0.4% | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 32.6% | 32.6% | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 52.5% | 0.0% | 27.1% | 5.2% | 8.7% | 32.8% |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 01 January 2019 to 30 June 2019 | 36.3% | 36.3% | ||||
SquareTrade Limited | THE ALLSTATE CORP. | No | 01 January 2019 to 30 June 2019 | 50.0% | 50.0% | ||||
SSE Home Services Limited | SSE PLC | No | 01 October 2018 to 31 March 2019 | 58.3% | 58.3% | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 11.7% | 11.7% | ||||
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 26.5% | 20.0% | 26.1% | 26.1% | ||
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 0.0% | 0.0% | 0.0% | 0.2% | 0.1% | |
Standard Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 47.3% | 27.3% | 30.1% | 27.8% | 45.0% | |
Starling Bank Limited | STARLING BANK LIMITED | No | 01 December 2018 to 31 May 2019 | 40.2% | 40.2% | ||||
Starr International (Europe) Limited | STARR INTERNATIONAL COMPANY, INC. | No | 01 January 2019 to 30 June 2019 | 41.9% | 41.9% | ||||
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | 01 October 2018 to 31 March 2019 | 6.9% | 6.9% | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | 01 January 2019 to 30 June 2019 | 18.2% | 20.1% | 32.3% | 22.8% | ||
Swinton Group Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 61.2% | 33.3% | 61.2% | |||
Telefonica Insurance S.A. | TELEFONICA SA | No | 01 January 2019 to 30 June 2019 | 52.4% | 52.4% | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 01 September 2018 to 28 February 2019 | 44.7% | 28.3% | 31.4% | 36.7% | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 49.3% | 49.3% | ||||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 01 January 2019 to 30 June 2019 | 14.9% | 14.9% | ||||
Towergate Underwriting Group Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 42.8% | 42.8% | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 01 October 2018 to 31 March 2019 | 93.9% | 93.9% | ||||
TSB Bank plc | BANCO DE SABADELL SA | No | 01 January 2019 to 30 June 2019 | 35.0% | 32.2% | 47.9% | 34.9% | ||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 64.6% | 64.6% | ||||
UBS AG | UBS GROUP AG | No | 01 January 2019 to 30 June 2019 | 34.0% | 14.3% | 52.6% | 49.6% | ||
UK General Insurance Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 12.9% | 12.9% | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 57.9% | 32.3% | 13.7% | 0.0% | 41.3% | |
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 01 October 2018 to 31 March 2019 | 19.4% | 19.4% | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 01 January 2019 to 30 June 2019 | 52.7% | 52.7% | ||||
Virgin Money plc | CYBG PLC | No | 01 January 2019 to 30 June 2019 | 70.9% | 59.3% | 70.0% | |||
Virgin Money Unit Trust Managers Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 46.7% | 28.7% | 34.8% | |||
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | 01 January 2019 to 30 June 2019 | 0.0% | 58.0% | 0.0% | 58.0% | ||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | 01 January 2019 to 30 June 2019 | 23.5% | 23.5% | ||||
Welcome Financial Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 11.7% | 0.5% | 1.0% | |||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 69.3% | 54.7% | 5.4% | 34.5% | ||
Xbridge Limited | TRAVELERS COMPANIES INC. | No | 01 January 2019 to 30 June 2019 | 21.1% | 21.1% | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 76.9% | 48.7% | 36.5% | 11.2% | 47.6% | |
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 20.8% | 24.4% | 24.8% | 23.3% | ||
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 38.2% | 38.2% |
Complaints data - Closed after 3 days but within 8 weeks
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited | ACCORD MORTGAGES LIMITED | No | 01 January 2019 to 30 June 2019 | 44.4% | 50.0% | 13.3% | 100.0% | 41.1% | |
Acm Ulr Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 88.1% | 88.1% | ||||
Acromas Insurance Company Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 58.2% | 58.2% | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 01 September 2018 to 28 February 2019 | 12.1% | 12.1% | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 50.1% | 50.1% | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 28.8% | 28.8% | ||||
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | 01 January 2019 to 30 June 2019 | 63.4% | 87.0% | 99.9% | 100.0% | 87.8% | |
Al Rayan Bank PLC | NO GROUP | No | 01 January 2019 to 30 June 2019 | 60.5% | 86.0% | 69.7% | |||
Aldermore Bank Plc | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 28.4% | 77.3% | 44.6% | |||
Allianz Insurance Plc | ALLIANZ SE | No | 01 January 2019 to 30 June 2019 | 67.0% | 67.0% | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 01 January 2019 to 30 June 2019 | 67.6% | 72.1% | 70.5% | |||
American International Group UK Limited | AMERICAN INTERNATIONAL GROUP UK LIMITED | Yes | 01 December 2018 to 31 May 2019 | 68.1% | 68.1% | ||||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 01 January 2019 to 30 June 2019 | 78.7% | 78.7% | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 95.5% | 95.5% | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 01 January 2019 to 30 June 2019 | 35.7% | 35.7% | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | 01 January 2019 to 30 June 2019 | 33.7% | 33.7% | ||||
Assurant General Insurance Limited | ASSURANT INC | No | 01 January 2019 to 30 June 2019 | 17.3% | 17.3% | ||||
Asurion Europe Limited | NEW ASURION CORP | No | 01 January 2019 to 30 June 2019 | 71.7% | 71.7% | ||||
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 56.0% | 56.0% | ||||
Atom Bank PLC | ATOM BANK PLC | No | 01 October 2018 to 31 March 2019 | 31.4% | 40.7% | 35.4% | |||
Automobile Association Insurance Services Limited | AA PLC | No | 01 August 2018 to 31 January 2019 | 56.4% | 56.4% | ||||
Avantia Insurance Limited | KINGSTON TOPCO LIMITED | No | 01 January 2019 to 30 June 2019 | 0.8% | 0.8% | ||||
Aviva Insurance Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 60.9% | 60.9% | ||||
Aviva Life Services UK Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 53.8% | 44.0% | 50.4% | 54.0% | 52.7% | |
Aviva UK Digital Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 29.2% | 29.2% | ||||
AXA Insurance UK Plc | AXA SA | No | 01 January 2019 to 30 June 2019 | 37.6% | 37.6% | ||||
AXA PPP Healthcare Limited | AXA SA | No | 01 January 2019 to 30 June 2019 | 15.2% | 15.2% | ||||
B & C E Financial Services Limited | B&CE HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 85.4% | 85.4% | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 58.3% | 79.4% | 58.0% | 44.8% | 59.0% | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 23.2% | 55.6% | 24.4% | 96.7% | 77.8% | 75.6% |
Barclays Bank Plc | BARCLAYS PLC | No | 01 January 2019 to 30 June 2019 | 14.3% | 50.0% | 62.5% | 73.1% | 14.4% | |
Barclays Bank UK PLC | BARCLAYS PLC | Yes | 01 January 2019 to 30 June 2019 | 30.9% | 46.8% | 44.8% | 87.7% | 41.6% | 56.0% |
Benenden Healthcare Society Limited, The | THE BENENDEN HEALTHCARE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 25.6% | 25.6% | ||||
BISL Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 56.5% | 56.5% | ||||
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 63.8% | 38.8% | 38.9% | |||
Blemain Finance Limited | BRAKEN MIDCO1 PLC | No | 01 January 2019 to 30 June 2019 | 60.9% | 77.5% | 63.5% | |||
Bradford & Bingley Plc | UK ASSET RESOLUTION LIMITED | Yes | 01 October 2018 to 31 March 2019 | 29.4% | 84.8% | 72.1% | 63.8% | 74.3% | |
Brightside Insurance Services Limited | ANACAP FINANCIAL PARTNERS II, L.P. | No | 01 January 2019 to 30 June 2019 | 55.3% | 55.3% | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 01 January 2019 to 30 June 2019 | 29.2% | 29.2% | ||||
BUPA Insurance Services Limited | THE BRITISH UNITED PROVIDENT ASSOCIATION LTD | Yes | 01 January 2019 to 30 June 2019 | 37.7% | 37.7% | ||||
Call Assist Ltd | CALL ASSIST LIMITED | No | 01 November 2018 to 30 April 2019 | 29.4% | 29.4% | ||||
Canada Life Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 46.9% | 45.4% | 39.2% | 45.1% | ||
Canada Square Operations Limited | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 98.6% | 100.0% | 97.2% | 97.2% | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORPORATION | No | 01 January 2019 to 30 June 2019 | 67.6% | 50.9% | 54.0% | |||
Car Care Plan Ltd | AMTRUST FINANCIAL SERVICES INC | No | 01 January 2019 to 30 June 2019 | 64.4% | 64.4% | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 01 January 2019 to 30 June 2019 | 31.3% | 31.3% | ||||
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 59.0% | 59.0% | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 01 November 2018 to 30 April 2019 | 62.7% | 62.7% | ||||
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 69.8% | 69.8% | ||||
Castelan Limited | CASTELAN GROUP LIMITED | No | 01 October 2018 to 31 March 2019 | 53.7% | 53.7% | ||||
CFC Underwriting Ltd | No | 01 October 2018 to 31 March 2019 | 76.3% | 76.3% | |||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 01 January 2019 to 30 June 2019 | 79.6% | 65.0% | 70.5% | |||
Chubb European Group SE | CHUBB LIMITED | No | 01 January 2019 to 30 June 2019 | 45.6% | 45.6% | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORPORATION | No | 01 January 2019 to 30 June 2019 | 65.2% | 65.2% | ||||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 34.4% | 34.4% | ||||
Citibank Europe plc | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 81.1% | 99.0% | 86.2% | 85.4% | ||
Citymain Administrators Limited | SPB GROUP SA | No | 01 January 2019 to 30 June 2019 | 74.7% | 74.7% | ||||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 01 August 2018 to 31 January 2019 | 42.9% | 55.8% | 55.0% | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 01 October 2018 to 31 March 2019 | 50.2% | 42.9% | 64.0% | 71.4% | 76.0% | 65.2% |
Cofunds Limited | COFUNDS - AEGON UK - AEGON GROUP (NV) | No | 01 January 2019 to 30 June 2019 | 49.4% | 56.6% | 56.2% | |||
Collinson Insurance Services Limited | PARMINDER LIMITED | No | 01 November 2018 to 30 April 2019 | 79.8% | 79.8% | ||||
Compare The Market Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 100.0% | 91.1% | 91.1% | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 94.5% | 98.2% | 100.0% | 95.9% | ||
Co-operative Bank Plc, The | CO-OPERATIVE BANK PLC (THE) | No | 01 January 2019 to 30 June 2019 | 31.0% | 100.0% | 39.3% | 99.3% | 44.1% | 64.6% |
Countrywide Assured Plc | CHESNARA PLC | No | 01 January 2019 to 30 June 2019 | 53.4% | 69.2% | 62.0% | 62.2% | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 62.1% | 75.0% | 82.4% | 90.9% | 73.9% | 64.1% |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 01 January 2019 to 30 June 2019 | 58.9% | 58.9% | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 20.8% | 57.2% | 93.6% | 100.0% | 36.5% | |
Creation Financial Services Limited | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 67.8% | 15.9% | 25.0% | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 62.4% | 62.4% | ||||
Devitt Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 25.1% | 25.1% | ||||
Domestic & General Insurance Plc | CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION | No | 01 October 2018 to 31 March 2019 | 67.1% | 67.1% | ||||
Elderbridge Limited | TECH MAHINDRA LIMITED | No | 01 October 2018 to 31 March 2019 | 76.1% | 70.0% | 76.0% | |||
Eldon Insurance Services Ltd | ICS RISK SOLUTIONS LIMITED | No | 01 January 2019 to 30 June 2019 | 66.5% | 66.5% | ||||
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | 01 September 2018 to 28 February 2019 | 47.1% | 47.1% | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 01 January 2019 to 30 June 2019 | 74.1% | 39.9% | 40.1% | |||
esure Insurance Limited | ESURE GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 61.1% | 61.1% | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 40.1% | 40.1% | ||||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 39.8% | 39.8% | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LIMITED | No | 01 January 2019 to 30 June 2019 | 14.8% | 14.8% | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 76.9% | 62.4% | 56.6% | 59.8% | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 66.3% | 57.1% | 63.4% | |||
FIL Life Insurance Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 86.6% | 86.6% | ||||
Financial Administration Services Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 70.2% | 80.0% | 77.9% | |||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 44.0% | 44.0% | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 92.0% | 92.0% | ||||
Forester Life Limited | FORESTER HOLDINGS (EUROPE) LIMITED | No | 01 January 2019 to 30 June 2019 | 57.1% | 66.7% | 68.5% | 67.9% | ||
Freeway UK Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 4.1% | 4.1% | ||||
Geo Underwriting Services Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 67.2% | 67.2% | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 14.7% | 14.7% | ||||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 18.5% | 24.3% | 24.1% | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 01 January 2019 to 30 June 2019 | 40.0% | 58.7% | 64.9% | 63.9% | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 35.4% | 35.4% | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 20.4% | 20.4% | ||||
Henderson Global Investors Limited | JANUS HENDERSON GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 59.1% | 59.1% | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 65.2% | 65.2% | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 01 January 2019 to 30 June 2019 | 74.9% | 74.9% | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 52.3% | 52.3% | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 04 September 2018 to 03 March 2019 | 98.0% | 98.0% | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 01 October 2018 to 31 March 2019 | 40.5% | 40.5% | ||||
Howserv Limited | STAYSURE HOLDINGS LTD | No | 16 August 2018 to 15 February 2019 | 11.7% | 11.7% | ||||
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 37.5% | 35.0% | 56.3% | 51.5% | 42.8% | |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 35.3% | 60.6% | 59.2% | |||
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 27.1% | 73.8% | 36.1% | 65.3% | 55.4% | 39.5% |
IGO4 Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 64.2% | 64.2% | ||||
Ikano Bank AB (publ) | NO GROUP | No | 01 January 2019 to 30 June 2019 | 47.8% | 97.0% | 54.1% | |||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 35.3% | 35.3% | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 01 January 2019 to 30 June 2019 | 18.5% | 18.5% | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 01 January 2019 to 30 June 2019 | 54.4% | 54.4% | ||||
Investec Bank PLC | INVESTEC PLC | No | 01 October 2018 to 31 March 2019 | 44.5% | 75.0% | 67.4% | 45.7% | ||
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 46.6% | 39.5% | 42.8% | |||
J D Williams & Company Limited | N BROWN GROUP PLC | No | 01 September 2018 to 28 February 2019 | 79.1% | 79.1% | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 84.3% | 84.3% | ||||
J.P. Morgan Trustee & Administration Services Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 68.3% | 68.3% | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 48.3% | 48.3% | ||||
Landmark Mortgages Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 82.9% | 82.9% | ||||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 46.6% | 50.4% | 89.2% | 57.1% | 56.4% | |
Legal & General (Portfolio Management Services) Ltd | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 61.0% | 68.2% | 62.0% | |||
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 46.2% | 46.2% | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 94.6% | 91.3% | 92.5% | |||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 68.9% | 34.4% | 64.7% | 43.9% | ||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 82.0% | 82.0% | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 57.0% | 77.6% | 76.5% | 74.6% | ||
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 54.6% | 54.6% | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 39.9% | 39.9% | ||||
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 29.1% | 77.8% | 24.9% | 96.7% | 75.2% | 76.6% |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 80.0% | 92.3% | 92.3% | |||
London and Country Mortgages Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 80.6% | 43.8% | 72.8% | |||
London General Insurance Company Limited | TWG EUROPE LIMITED | Yes | 01 January 2019 to 30 June 2019 | 53.1% | 53.1% | ||||
M & G Securities Limited | PRUDENTIAL PLC | No | 01 January 2019 to 30 June 2019 | 56.3% | 56.3% | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 01 January 2019 to 30 June 2019 | 78.8% | 78.8% | ||||
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 31.0% | 88.2% | 97.1% | 71.9% | ||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 35.9% | 95.8% | 87.9% | |||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 01 December 2018 to 31 May 2019 | 14.3% | 14.3% | ||||
Metro Bank PLC | METRO BANK PLC | No | 01 January 2019 to 30 June 2019 | 27.0% | 67.9% | 27.8% | |||
Monzo Bank Ltd | MONZO BANK LIMITED | No | 01 September 2018 to 28 February 2019 | 66.2% | 66.2% | ||||
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 25.9% | 25.9% | ||||
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 91.6% | 91.6% | ||||
Motorway Direct Plc | CAR PROTECT HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 61.9% | 61.9% | ||||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 01 October 2018 to 31 March 2019 | 73.9% | 73.9% | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 35.3% | 32.0% | 51.4% | 88.0% | 55.7% | 56.1% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 05 October 2018 to 04 April 2019 | 49.1% | 41.7% | 67.3% | 98.3% | 93.6% | 67.8% |
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 64.2% | 40.6% | 75.5% | 57.1% | 67.9% | |
NFU Mutual Insurance Society Limited | NFU MUTUAL INSURANCE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 95.7% | 68.3% | 94.3% | 69.6% | ||
Northern Bank Limited | DANSKE BANK A/S | No | 01 January 2019 to 30 June 2019 | 37.2% | 100.0% | 75.0% | 83.1% | 100.0% | 54.7% |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 32.8% | 50.0% | 29.8% | 31.7% | ||
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | 01 October 2018 to 31 March 2019 | 82.8% | 70.3% | 48.0% | 71.7% | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 49.8% | 75.4% | 51.9% | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 58.7% | 65.2% | 61.7% | 62.1% | ||
One Call Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 25.4% | 25.4% | ||||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 01 January 2019 to 30 June 2019 | 41.2% | 60.1% | 46.6% | 46.8% | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 90.9% | 90.9% | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | 01 October 2018 to 31 March 2019 | 64.0% | 59.0% | 62.0% | 61.1% | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 01 January 2019 to 30 June 2019 | 88.9% | 37.8% | 54.3% | |||
Pepper (UK) Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 72.2% | 72.2% | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 35.9% | 55.6% | 40.9% | 55.6% | 39.9% | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 43.3% | 100.0% | 36.4% | 58.1% | 42.4% | |
Pinnacle Insurance Plc | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 71.8% | 71.8% | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 39.1% | 50.0% | 85.7% | 84.2% | 59.3% | |
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 01 January 2019 to 30 June 2019 | 53.4% | 65.8% | 50.6% | 39.5% | 48.8% | |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 01 January 2019 to 30 June 2019 | 20.4% | 20.4% | ||||
QBE UK Limited | QBE INSURANCE GROUP LTD | No | 01 January 2019 to 30 June 2019 | 67.2% | 67.2% | ||||
Qmetric Group Limited | R&H TRUST CO LTD | No | 01 October 2018 to 31 March 2019 | 30.9% | 30.9% | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 01 September 2018 to 28 February 2019 | 27.0% | 67.9% | 27.6% | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 01 January 2019 to 30 June 2019 | 64.5% | 64.5% | ||||
ReAssure Limited | SWISS RE AG | No | 01 January 2019 to 30 June 2019 | 65.6% | 80.0% | 76.3% | 77.7% | 71.2% | |
Retail Money Market Ltd | RETAIL MONEY MARKET LTD | No | 01 October 2018 to 31 March 2019 | 65.2% | 65.2% | ||||
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 02 July 2018 to 01 January 2019 | 42.2% | 42.2% | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 47.4% | 47.4% | ||||
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 40.0% | 20.0% | 59.8% | 84.4% | 53.2% | 64.0% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 41.6% | 36.9% | 48.5% | 40.9% | ||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 49.1% | 49.1% | ||||
Saga Services Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 52.1% | 52.1% | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 28.0% | 94.3% | 84.6% | 32.6% | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 76.2% | 16.7% | 16.7% | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 46.4% | 46.4% | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 24.3% | 44.4% | 43.2% | 73.4% | 64.2% | 37.4% |
Scottish Equitable Plc | AEGON NV | No | 01 January 2019 to 30 June 2019 | 56.8% | 71.1% | 61.1% | 58.6% | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 01 January 2019 to 30 June 2019 | 86.2% | 100.0% | 81.7% | 80.3% | 81.4% | |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 47.9% | 34.4% | 33.0% | 43.1% | ||
Scottish Widows Unit Trust Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 20.1% | 20.1% | ||||
Sesame Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 64.4% | 89.2% | 83.5% | 73.5% | 78.9% | |
Share Centre Limited, The | SHARE PLC | No | 01 January 2019 to 30 June 2019 | 57.1% | 51.4% | 51.6% | |||
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | 01 January 2019 to 30 June 2019 | 63.4% | 76.8% | 49.4% | 60.8% | ||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 80.9% | 80.9% | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 67.0% | 67.0% | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 47.4% | 85.7% | 72.5% | 94.4% | 89.3% | 66.9% |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 01 January 2019 to 30 June 2019 | 58.8% | 58.8% | ||||
SquareTrade Limited | THE ALLSTATE CORP. | No | 01 January 2019 to 30 June 2019 | 50.0% | 50.0% | ||||
SSE Home Services Limited | SSE PLC | No | 01 October 2018 to 31 March 2019 | 41.0% | 41.0% | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 79.0% | 79.0% | ||||
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 70.9% | 80.0% | 72.0% | 71.4% | ||
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 85.4% | 96.0% | 93.3% | 90.0% | 88.9% | |
Standard Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 50.0% | 68.2% | 68.1% | 59.9% | 51.5% | |
Starling Bank Limited | STARLING BANK LIMITED | No | 01 December 2018 to 31 May 2019 | 59.7% | 59.7% | ||||
Starr International (Europe) Limited | STARR INTERNATIONAL COMPANY, INC. | No | 01 January 2019 to 30 June 2019 | 57.9% | 57.9% | ||||
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | 01 October 2018 to 31 March 2019 | 76.7% | 76.7% | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | 01 January 2019 to 30 June 2019 | 80.2% | 79.2% | 67.3% | 76.3% | ||
Swinton Group Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 38.1% | 38.0% | ||||
Telefonica Insurance S.A. | TELEFONICA SA | No | 01 January 2019 to 30 June 2019 | 47.6% | 47.6% | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 01 September 2018 to 28 February 2019 | 55.1% | 71.7% | 68.4% | 63.1% | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 47.9% | 47.9% | ||||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 01 January 2019 to 30 June 2019 | 84.1% | 84.1% | ||||
Towergate Underwriting Group Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 40.7% | 40.7% | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 01 October 2018 to 31 March 2019 | 6.1% | 6.1% | ||||
TSB Bank plc | BANCO DE SABADELL SA | No | 01 January 2019 to 30 June 2019 | 20.5% | 39.3% | 20.2% | 21.3% | ||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 33.9% | 33.9% | ||||
UBS AG | UBS GROUP AG | No | 01 January 2019 to 30 June 2019 | 64.2% | 78.6% | 44.4% | 47.4% | ||
UK General Insurance Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 70.9% | 70.9% | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 38.7% | 62.1% | 80.0% | 40.0% | 54.1% | |
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 01 October 2018 to 31 March 2019 | 70.7% | 70.7% | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 01 January 2019 to 30 June 2019 | 47.3% | 47.3% | ||||
Virgin Money plc | CYBG PLC | No | 01 January 2019 to 30 June 2019 | 28.0% | 40.0% | 28.9% | |||
Virgin Money Unit Trust Managers Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 50.5% | 70.2% | 63.5% | |||
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | 01 January 2019 to 30 June 2019 | 100.0% | 41.5% | 100.0% | 41.5% | ||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | 01 January 2019 to 30 June 2019 | 70.8% | 70.8% | ||||
Welcome Financial Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 87.2% | 99.4% | 98.8% | |||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 30.7% | 43.8% | 94.6% | 83.3% | 65.2% | |
Xbridge Limited | TRAVELERS COMPANIES INC. | No | 01 January 2019 to 30 June 2019 | 78.8% | 78.8% | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 22.9% | 50.3% | 49.2% | 78.6% | 42.9% | |
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 70.8% | 37.5% | 55.8% | 68.9% | 62.3% | |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 56.9% | 56.9% |
Complaints data - Upheld
Firm Name | Firm Group | Joint Report | Reporting Period | Banking and credit cards | Decumulation & pensions | Home finance | Insurance & pure protection | Investments | Grand Total |
|---|---|---|---|---|---|---|---|---|---|
Accord Mortgages Limited | ACCORD MORTGAGES LIMITED | No | 01 January 2019 to 30 June 2019 | 88.9% | 62.7% | 0.5% | 0.0% | 47.9% | |
Acm Ulr Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 28.6% | 28.6% | ||||
Acromas Insurance Company Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 47.2% | 47.2% | ||||
Adrian Flux Insurance Services Group | NO GROUP | No | 01 September 2018 to 28 February 2019 | 31.5% | 31.5% | ||||
Ageas Insurance Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 41.3% | 41.3% | ||||
Ageas Retail Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 35.0% | 35.0% | ||||
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | 01 January 2019 to 30 June 2019 | 50.4% | 21.7% | 29.5% | 0.0% | 36.2% | |
Al Rayan Bank PLC | NO GROUP | No | 01 January 2019 to 30 June 2019 | 48.3% | 50.8% | 49.2% | |||
Aldermore Bank Plc | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 51.8% | 32.9% | 45.5% | |||
Allianz Insurance Plc | ALLIANZ SE | No | 01 January 2019 to 30 June 2019 | 71.3% | 71.3% | ||||
American Express Services Europe Limited (AESEL) | AMERICAN EXPRESS | No | 01 January 2019 to 30 June 2019 | 40.2% | 71.1% | 60.4% | |||
American International Group UK Limited | AMERICAN INTERNATIONAL GROUP UK LIMITED | Yes | 01 December 2018 to 31 May 2019 | 37.7% | 37.7% | ||||
Amtrust Europe Limited | AMTRUST FINANCIAL SERVICES INC | Yes | 01 January 2019 to 30 June 2019 | 46.4% | 46.4% | ||||
Animal Friends Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 21.0% | 21.0% | ||||
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | 01 January 2019 to 30 June 2019 | 1.6% | 1.6% | ||||
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | 01 January 2019 to 30 June 2019 | 55.8% | 55.8% | ||||
Assurant General Insurance Limited | ASSURANT INC | No | 01 January 2019 to 30 June 2019 | 50.9% | 50.9% | ||||
Asurion Europe Limited | NEW ASURION CORP | No | 01 January 2019 to 30 June 2019 | 43.7% | 43.7% | ||||
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 28.0% | 28.0% | ||||
Atom Bank PLC | ATOM BANK PLC | No | 01 October 2018 to 31 March 2019 | 29.8% | 33.9% | 31.6% | |||
Automobile Association Insurance Services Limited | AA PLC | No | 01 August 2018 to 31 January 2019 | 44.7% | 44.7% | ||||
Avantia Insurance Limited | KINGSTON TOPCO LIMITED | No | 01 January 2019 to 30 June 2019 | 42.2% | 42.2% | ||||
Aviva Insurance Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 74.2% | 74.2% | ||||
Aviva Life Services UK Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 76.4% | 47.0% | 53.3% | 65.5% | 67.3% | |
Aviva UK Digital Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 68.8% | 68.8% | ||||
AXA Insurance UK Plc | AXA SA | No | 01 January 2019 to 30 June 2019 | 62.8% | 62.8% | ||||
AXA PPP Healthcare Limited | AXA SA | No | 01 January 2019 to 30 June 2019 | 46.0% | 46.0% | ||||
B & C E Financial Services Limited | B&CE HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 35.0% | 35.0% | ||||
Bank of Ireland (UK) Plc | BANK OF IRELAND GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 40.0% | 24.8% | 6.6% | 3.4% | 32.6% | |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 60.8% | 16.7% | 51.3% | 51.8% | 44.8% | 53.8% |
Barclays Bank Plc | BARCLAYS PLC | No | 01 January 2019 to 30 June 2019 | 56.5% | 50.0% | 50.0% | 50.0% | 56.5% | |
Barclays Bank UK PLC | BARCLAYS PLC | Yes | 01 January 2019 to 30 June 2019 | 58.7% | 51.3% | 72.2% | 87.2% | 57.5% | 71.3% |
Benenden Healthcare Society Limited, The | THE BENENDEN HEALTHCARE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 32.2% | 32.2% | ||||
BISL Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 46.9% | 46.9% | ||||
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 33.3% | 57.1% | 57.1% | |||
Blemain Finance Limited | BRAKEN MIDCO1 PLC | No | 01 January 2019 to 30 June 2019 | 39.2% | 45.7% | 40.2% | |||
Bradford & Bingley Plc | UK ASSET RESOLUTION LIMITED | Yes | 01 October 2018 to 31 March 2019 | 29.4% | 32.3% | 28.0% | 29.7% | 29.0% | |
Brightside Insurance Services Limited | ANACAP FINANCIAL PARTNERS II, L.P. | No | 01 January 2019 to 30 June 2019 | 84.1% | 84.1% | ||||
British Gas Services Limited | CENTRICA PLC | Yes | 01 January 2019 to 30 June 2019 | 93.9% | 93.9% | ||||
BUPA Insurance Services Limited | THE BRITISH UNITED PROVIDENT ASSOCIATION LTD | Yes | 01 January 2019 to 30 June 2019 | 58.7% | 58.7% | ||||
Call Assist Ltd | CALL ASSIST LIMITED | No | 01 November 2018 to 30 April 2019 | 27.1% | 27.1% | ||||
Canada Life Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 33.8% | 35.0% | 26.5% | 32.8% | ||
Canada Square Operations Limited | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 8.7% | 9.1% | 53.2% | 53.1% | ||
Capital One (Europe) plc | CAPITAL ONE FINANCIAL CORPORATION | No | 01 January 2019 to 30 June 2019 | 23.0% | 70.6% | 61.9% | |||
Car Care Plan Ltd | AMTRUST FINANCIAL SERVICES INC | No | 01 January 2019 to 30 June 2019 | 65.2% | 65.2% | ||||
Card Protection Plan Ltd | CPP GROUP | Yes | 01 January 2019 to 30 June 2019 | 16.5% | 16.5% | ||||
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 56.8% | 56.8% | ||||
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | 01 November 2018 to 30 April 2019 | 62.7% | 62.7% | ||||
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 63.9% | 63.9% | ||||
Castelan Limited | CASTELAN GROUP LIMITED | No | 01 October 2018 to 31 March 2019 | 51.6% | 51.6% | ||||
CFC Underwriting Ltd | No | 01 October 2018 to 31 March 2019 | 73.9% | 73.9% | |||||
Charter Court Financial Services Limited | CHARTER COURT FINANCIAL SERVICES GROUP PLC | No | 01 January 2019 to 30 June 2019 | 49.6% | 34.7% | 40.3% | |||
Chubb European Group SE | CHUBB LIMITED | No | 01 January 2019 to 30 June 2019 | 49.8% | 49.8% | ||||
Cigna Insurance Services (Europe) Limited | CIGNA CORPORATION | No | 01 January 2019 to 30 June 2019 | 27.3% | 27.3% | ||||
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 50.0% | 50.0% | ||||
Citibank Europe plc | CITIGROUP INC | No | 01 January 2019 to 30 June 2019 | 37.5% | 2.0% | 37.9% | 29.4% | ||
Citymain Administrators Limited | SPB GROUP SA | No | 01 January 2019 to 30 June 2019 | 63.2% | 63.2% | ||||
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | 01 August 2018 to 31 January 2019 | 63.5% | 1.2% | 5.1% | |||
Clydesdale Bank Plc | CYBG PLC | Yes | 01 October 2018 to 31 March 2019 | 66.9% | 57.1% | 66.8% | 49.7% | 9.4% | 54.9% |
Cofunds Limited | COFUNDS - AEGON UK - AEGON GROUP (NV) | No | 01 January 2019 to 30 June 2019 | 83.9% | 82.5% | 82.6% | |||
Collinson Insurance Services Limited | PARMINDER LIMITED | No | 01 November 2018 to 30 April 2019 | 60.6% | 60.6% | ||||
Compare The Market Limited | BGL GROUP | No | 01 January 2019 to 30 June 2019 | 0.0% | 11.5% | 11.4% | |||
Connells Limited | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 55.8% | 22.3% | 0.0% | 43.3% | ||
Co-operative Bank Plc, The | CO-OPERATIVE BANK PLC (THE) | No | 01 January 2019 to 30 June 2019 | 61.5% | 0.0% | 50.5% | 75.3% | 5.9% | 67.4% |
Countrywide Assured Plc | CHESNARA PLC | No | 01 January 2019 to 30 June 2019 | 34.4% | 14.8% | 8.2% | 19.3% | ||
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 54.5% | 75.0% | 58.8% | 45.5% | 63.0% | 55.1% |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | 01 January 2019 to 30 June 2019 | 54.0% | 54.0% | ||||
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 59.3% | 74.4% | 56.4% | 45.5% | 60.6% | |
Creation Financial Services Limited | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 40.8% | 38.5% | 38.9% | |||
DAS Legal Expenses Insurance Company Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 49.4% | 49.4% | ||||
Devitt Insurance Services Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 30.6% | 30.6% | ||||
Domestic & General Insurance Plc | CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION | No | 01 October 2018 to 31 March 2019 | 69.8% | 69.8% | ||||
Elderbridge Limited | TECH MAHINDRA LIMITED | No | 01 October 2018 to 31 March 2019 | 53.1% | 0.0% | 52.4% | |||
Eldon Insurance Services Ltd | ICS RISK SOLUTIONS LIMITED | No | 01 January 2019 to 30 June 2019 | 31.7% | 31.7% | ||||
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | 01 September 2018 to 28 February 2019 | 60.1% | 60.1% | ||||
Equiniti Financial Services Limited | EQUINITI GROUP PLC | No | 01 January 2019 to 30 June 2019 | 33.3% | 19.6% | 19.7% | |||
esure Insurance Limited | ESURE GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 56.2% | 56.2% | ||||
EUI Limited | ADMIRAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 46.9% | 46.9% | ||||
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 40.1% | 40.1% | ||||
Exeter Friendly Society Limited | EXETER FRIENDLY SOCIETY LIMITED | No | 01 January 2019 to 30 June 2019 | 36.5% | 36.5% | ||||
Family Assurance Friendly Society Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 61.5% | 39.0% | 47.9% | 43.7% | ||
Family Equity Plan Limited | FAMILY ASSURANCE FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 35.6% | 34.5% | 35.2% | |||
FIL Life Insurance Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 34.4% | 34.4% | ||||
Financial Administration Services Limited | FIDELITY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 59.2% | 57.3% | 57.7% | |||
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 65.8% | 65.8% | ||||
FirstRand Bank Limited | FIRSTRAND LIMITED | No | 01 January 2019 to 30 June 2019 | 50.8% | 50.8% | ||||
Forester Life Limited | FORESTER HOLDINGS (EUROPE) LIMITED | No | 01 January 2019 to 30 June 2019 | 19.0% | 29.2% | 18.3% | 19.2% | ||
Freeway UK Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 30.4% | 30.4% | ||||
Geo Underwriting Services Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 67.3% | 67.3% | ||||
Gresham Insurance Company Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 55.4% | 55.4% | ||||
Halifax Share Dealing Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 48.1% | 47.4% | 47.4% | |||
Hargreaves Lansdown Asset Management Limited | HARGREAVES LANSDOWN PLC | No | 01 January 2019 to 30 June 2019 | 20.0% | 64.3% | 54.1% | 55.6% | ||
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 70.6% | 70.6% | ||||
HBOS Investment Fund Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 80.7% | 80.7% | ||||
Henderson Global Investors Limited | JANUS HENDERSON GROUP PLC | Yes | 01 January 2019 to 30 June 2019 | 36.5% | 36.5% | ||||
Highway Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 51.4% | 51.4% | ||||
Hiscox Insurance Company Limited | HISCOX INSURANCE HOLDINGS LIMITED | Yes | 01 January 2019 to 30 June 2019 | 26.7% | 26.7% | ||||
Home Retail Group Card Services Limited | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 39.8% | 39.8% | ||||
Home Retail Group Insurance Services Limited | J SAINSBURY PLC | No | 04 September 2018 to 03 March 2019 | 44.6% | 44.6% | ||||
Homeserve Membership Limited | HOMESERVE PLC | No | 01 October 2018 to 31 March 2019 | 34.6% | 34.6% | ||||
Howserv Limited | STAYSURE HOLDINGS LTD | No | 16 August 2018 to 15 February 2019 | 3.7% | 3.7% | ||||
HSBC Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 62.8% | 70.0% | 58.8% | 57.6% | 61.8% | |
HSBC Trust Company (UK) Ltd | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 70.6% | 71.6% | 71.6% | |||
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 53.6% | 27.9% | 63.6% | 58.3% | 55.2% | 55.4% |
IGO4 Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 41.9% | 41.9% | ||||
Ikano Bank AB (publ) | NO GROUP | No | 01 January 2019 to 30 June 2019 | 23.0% | 9.7% | 21.4% | |||
Insurance Factory Ltd | MARKERSTUDY HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 28.5% | 28.5% | ||||
Interactive Investor Services Limited | ANTLER HOLDCO LIMITED | No | 01 January 2019 to 30 June 2019 | 42.5% | 42.5% | ||||
Invesco Fund Managers Limited | INVESCO LTD | No | 01 January 2019 to 30 June 2019 | 23.4% | 23.4% | ||||
Investec Bank PLC | INVESTEC PLC | No | 01 October 2018 to 31 March 2019 | 65.2% | 50.0% | 69.8% | 65.4% | ||
Investment Funds Direct Limited | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 86.9% | 87.2% | 87.1% | |||
J D Williams & Company Limited | N BROWN GROUP PLC | No | 01 September 2018 to 28 February 2019 | 57.7% | 57.7% | ||||
J.P. Morgan Europe Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 57.8% | 57.8% | ||||
J.P. Morgan Trustee & Administration Services Limited | JPMORGAN CHASE & CO | No | 01 January 2019 to 30 June 2019 | 40.9% | 40.9% | ||||
Kensington Mortgage Company Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 35.8% | 35.8% | ||||
Landmark Mortgages Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 32.4% | 32.4% | ||||
Leeds Building Society | LEEDS BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 58.8% | 55.7% | 33.1% | 7.1% | 52.4% | |
Legal & General (Portfolio Management Services) Ltd | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 83.3% | 42.4% | 77.7% | |||
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 63.2% | 63.2% | ||||
Legal & General Partnership Services Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 76.8% | 11.7% | 35.0% | |||
Legal and General Assurance Society Limited | LEGAL & GENERAL GROUP PLC | No | 01 January 2019 to 30 June 2019 | 64.4% | 45.2% | 41.7% | 48.3% | ||
Link Market Services Trustees Limited | LINK ADMINISTRATION HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 34.6% | 34.6% | ||||
Liverpool Victoria Friendly Society Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 81.2% | 60.1% | 78.5% | 65.5% | ||
Liverpool Victoria Insurance Company Limited | LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 61.5% | 61.5% | ||||
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 63.5% | 63.5% | ||||
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 60.0% | 13.5% | 53.7% | 58.4% | 52.4% | 58.7% |
Loans.co.uk Ltd | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 0.0% | 18.8% | 18.7% | |||
London and Country Mortgages Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 60.8% | 13.7% | 50.8% | |||
London General Insurance Company Limited | TWG EUROPE LIMITED | Yes | 01 January 2019 to 30 June 2019 | 40.8% | 40.8% | ||||
M & G Securities Limited | PRUDENTIAL PLC | No | 01 January 2019 to 30 June 2019 | 42.4% | 42.4% | ||||
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | 01 January 2019 to 30 June 2019 | 54.2% | 54.2% | ||||
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 57.7% | 47.1% | 61.1% | 59.8% | ||
MBNA Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 44.8% | 64.7% | 62.0% | |||
MCE Insurance Limited | MCE INSURANCE LIMITED | No | 01 December 2018 to 31 May 2019 | 47.8% | 47.8% | ||||
Metro Bank PLC | METRO BANK PLC | No | 01 January 2019 to 30 June 2019 | 44.6% | 34.3% | 44.4% | |||
Monzo Bank Ltd | MONZO BANK LIMITED | No | 01 September 2018 to 28 February 2019 | 50.9% | 50.9% | ||||
Mortgage Business Plc, The | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 36.0% | 36.0% | ||||
Mortgage Works (UK) Plc, The | NATIONWIDE BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 50.5% | 50.5% | ||||
Motorway Direct Plc | CAR PROTECT HOLDINGS LIMITED | No | 01 October 2018 to 31 March 2019 | 9.2% | 9.2% | ||||
National House-Building Council | NATIONAL HOUSE-BUILDING COUNCIL | No | 01 October 2018 to 31 March 2019 | 39.5% | 39.5% | ||||
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 68.3% | 24.0% | 62.3% | 64.1% | 44.1% | 66.4% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | 05 October 2018 to 04 April 2019 | 53.8% | 41.7% | 60.6% | 37.6% | 20.7% | 48.5% |
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 55.6% | 37.7% | 27.3% | 28.6% | 36.9% | |
NFU Mutual Insurance Society Limited | NFU MUTUAL INSURANCE SOCIETY LIMITED | Yes | 01 January 2019 to 30 June 2019 | 40.2% | 63.8% | 38.1% | 62.5% | ||
Northern Bank Limited | DANSKE BANK A/S | No | 01 January 2019 to 30 June 2019 | 21.5% | 0.0% | 43.1% | 32.8% | 8.3% | 26.0% |
Nottingham Building Society | NOTTINGHAM BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 57.4% | 52.3% | 13.2% | 26.4% | ||
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | 01 October 2018 to 31 March 2019 | 28.3% | 61.9% | 20.0% | 58.0% | ||
Old Mutual Wealth Life & Pensions Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 57.5% | 63.8% | 58.0% | |||
Old Mutual Wealth Life Assurance Limited | OLD MUTUAL LTD | No | 01 January 2019 to 30 June 2019 | 56.4% | 24.4% | 40.8% | 39.6% | ||
One Call Insurance Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 22.7% | 22.7% | ||||
OneSavings Bank Plc | ONESAVINGS BANK PLC | No | 01 January 2019 to 30 June 2019 | 48.8% | 43.9% | 7.8% | 44.2% | ||
PA (GI) Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 47.9% | 47.9% | ||||
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | 01 October 2018 to 31 March 2019 | 35.6% | 42.4% | 2.3% | 22.7% | ||
Paratus AMC Limited | STERLING HOLDINGS LP | No | 01 January 2019 to 30 June 2019 | 18.3% | 0.9% | 6.5% | |||
Pepper (UK) Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 27.3% | 27.3% | ||||
Phoenix Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 78.8% | 88.9% | 72.3% | 57.9% | 74.3% | |
Phoenix Life Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 64.7% | 66.7% | 61.1% | 41.9% | 60.1% | |
Pinnacle Insurance Plc | BNP PARIBAS SA | No | 01 January 2019 to 30 June 2019 | 25.6% | 25.6% | ||||
Principality Building Society | PRINCIPALITY BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 52.2% | 61.6% | 5.0% | 0.0% | 36.7% | |
Prudential Assurance Company Limited, The | PRUDENTIAL PLC | Yes | 01 January 2019 to 30 June 2019 | 72.5% | 52.6% | 65.0% | 73.8% | 72.4% | |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | 01 January 2019 to 30 June 2019 | 6.7% | 6.7% | ||||
QBE UK Limited | QBE INSURANCE GROUP LTD | No | 01 January 2019 to 30 June 2019 | 66.9% | 66.9% | ||||
Qmetric Group Limited | R&H TRUST CO LTD | No | 01 October 2018 to 31 March 2019 | 28.1% | 28.1% | ||||
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | 01 September 2018 to 28 February 2019 | 74.3% | 39.6% | 73.8% | |||
RAC Motoring Services | RAC GROUP (HOLDINGS) LIMITED | Yes | 01 January 2019 to 30 June 2019 | 44.7% | 44.7% | ||||
ReAssure Limited | SWISS RE AG | No | 01 January 2019 to 30 June 2019 | 62.5% | 20.0% | 29.3% | 36.7% | 47.2% | |
Retail Money Market Ltd | RETAIL MONEY MARKET LTD | No | 01 October 2018 to 31 March 2019 | 36.0% | 36.0% | ||||
Rock Insurance Services Limited | ROCK SERVICES HOLDINGS LIMITED | No | 02 July 2018 to 01 January 2019 | 44.1% | 44.1% | ||||
Royal & Sun Alliance Insurance Plc | RSA INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 66.5% | 66.5% | ||||
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 64.6% | 33.3% | 62.7% | 63.9% | 41.4% | 64.1% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | 01 January 2019 to 30 June 2019 | 57.7% | 41.3% | 35.4% | 50.2% | ||
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 50.1% | 50.1% | ||||
Saga Services Limited | SAGA PLC | No | 01 August 2018 to 31 January 2019 | 34.3% | 34.3% | ||||
Sainsbury's Bank Plc | J SAINSBURY PLC | No | 01 September 2018 to 28 February 2019 | 83.4% | 62.7% | 42.8% | 80.5% | ||
Santander Cards UK Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 3.2% | 21.9% | 21.9% | |||
Santander ISA Managers Limited | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 44.9% | 44.9% | ||||
Santander UK Plc | BANCO SANTANDER SA | No | 01 January 2019 to 30 June 2019 | 38.0% | 44.4% | 51.7% | 64.4% | 19.4% | 44.9% |
Scottish Equitable Plc | AEGON NV | No | 01 January 2019 to 30 June 2019 | 54.7% | 49.1% | 50.0% | 54.0% | ||
Scottish Friendly Assurance Society Limited | NO GROUP | Yes | 01 January 2019 to 30 June 2019 | 69.0% | 0.0% | 31.7% | 70.6% | 62.1% | |
Scottish Widows Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 76.3% | 68.5% | 72.4% | 74.3% | ||
Scottish Widows Unit Trust Managers Limited | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 76.4% | 76.4% | ||||
Sesame Limited | AVIVA PLC | No | 01 January 2019 to 30 June 2019 | 28.8% | 35.1% | 18.2% | 25.2% | 24.0% | |
Share Centre Limited, The | SHARE PLC | No | 01 January 2019 to 30 June 2019 | 37.1% | 37.5% | 37.5% | |||
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | 01 January 2019 to 30 June 2019 | 56.4% | 31.9% | 1.9% | 35.4% | ||
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | 01 January 2019 to 30 June 2019 | 91.2% | 91.2% | ||||
Simplyhealth Access | SIMPLYHEALTH GROUP LIMITED | No | 01 January 2019 to 30 June 2019 | 32.4% | 32.4% | ||||
Skipton Building Society | SKIPTON BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 75.1% | 85.7% | 52.6% | 12.6% | 57.3% | 51.9% |
Society of Lloyd's | SOCIETY OF LLOYD'S | No | 01 January 2019 to 30 June 2019 | 46.9% | 46.9% | ||||
SquareTrade Limited | THE ALLSTATE CORP. | No | 01 January 2019 to 30 June 2019 | 80.6% | 80.6% | ||||
SSE Home Services Limited | SSE PLC | No | 01 October 2018 to 31 March 2019 | 89.2% | 89.2% | ||||
St Andrew's Insurance Plc | LLOYDS BANKING GROUP PLC | No | 01 January 2019 to 30 June 2019 | 61.3% | 61.3% | ||||
St James's Place UK plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 84.8% | 90.0% | 82.6% | 84.7% | ||
St. James's Place Wealth Management Plc | ST. JAMES'S PLACE PLC | No | 01 January 2019 to 30 June 2019 | 31.9% | 0.0% | 12.6% | 33.4% | 29.1% | |
Standard Life Assurance Limited | PHOENIX GROUP HOLDINGS PLC | No | 01 January 2019 to 30 June 2019 | 47.2% | 36.4% | 15.0% | 42.5% | 45.6% | |
Starling Bank Limited | STARLING BANK LIMITED | No | 01 December 2018 to 31 May 2019 | 44.9% | 44.9% | ||||
Starr International (Europe) Limited | STARR INTERNATIONAL COMPANY, INC. | No | 01 January 2019 to 30 June 2019 | 86.7% | 86.7% | ||||
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | 01 October 2018 to 31 March 2019 | 11.2% | 11.2% | ||||
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | 01 January 2019 to 30 June 2019 | 34.0% | 23.1% | 19.7% | 26.0% | ||
Swinton Group Ltd | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 53.4% | 33.3% | 53.4% | |||
Telefonica Insurance S.A. | TELEFONICA SA | No | 01 January 2019 to 30 June 2019 | 62.2% | 62.2% | ||||
Tesco Personal Finance PLC | TESCO PLC | No | 01 September 2018 to 28 February 2019 | 44.8% | 60.1% | 37.5% | 40.5% | ||
Tesco Underwriting Limited | AGEAS SA-NV | No | 01 January 2019 to 30 June 2019 | 48.2% | 48.2% | ||||
Topaz Finance Limited | COMPUTERSHARE LIMITED | No | 01 January 2019 to 30 June 2019 | 30.5% | 30.5% | ||||
Towergate Underwriting Group Limited | ARDONAGH GROUP | No | 01 January 2019 to 30 June 2019 | 45.7% | 45.7% | ||||
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | 01 October 2018 to 31 March 2019 | 2.0% | 2.0% | ||||
TSB Bank plc | BANCO DE SABADELL SA | No | 01 January 2019 to 30 June 2019 | 78.7% | 70.5% | 62.8% | 78.3% | ||
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | 01 January 2019 to 30 June 2019 | 66.3% | 66.3% | ||||
UBS AG | UBS GROUP AG | No | 01 January 2019 to 30 June 2019 | 39.6% | 14.3% | 71.5% | 66.6% | ||
UK General Insurance Limited | NO GROUP | No | 01 October 2018 to 31 March 2019 | 58.2% | 58.2% | ||||
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | 01 January 2019 to 30 June 2019 | 66.4% | 69.8% | 36.4% | 40.0% | 56.1% | |
Union Reiseversicherung AG | VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH | No | 01 October 2018 to 31 March 2019 | 72.2% | 72.2% | ||||
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | 01 January 2019 to 30 June 2019 | 29.2% | 29.2% | ||||
Virgin Money plc | CYBG PLC | No | 01 January 2019 to 30 June 2019 | 57.7% | 68.0% | 58.5% | |||
Virgin Money Unit Trust Managers Ltd | NO GROUP | No | 01 January 2019 to 30 June 2019 | 51.6% | 41.2% | 44.8% | |||
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | 01 January 2019 to 30 June 2019 | 100.0% | 38.2% | 100.0% | 38.2% | ||
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | 01 January 2019 to 30 June 2019 | 16.9% | 16.9% | ||||
Welcome Financial Services Limited | NO GROUP | No | 01 January 2019 to 30 June 2019 | 12.2% | 49.7% | 47.9% | |||
West Bromwich Building Society | WEST BROMWICH BUILDING SOCIETY | No | 01 October 2018 to 31 March 2019 | 38.9% | 39.1% | 50.9% | 44.8% | ||
Xbridge Limited | TRAVELERS COMPANIES INC. | No | 01 January 2019 to 30 June 2019 | 46.5% | 46.5% | ||||
Yorkshire Building Society | YORKSHIRE BUILDING SOCIETY | No | 01 January 2019 to 30 June 2019 | 72.9% | 66.0% | 29.6% | 9.2% | 43.7% | |
Zurich Assurance Ltd | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 45.5% | 52.7% | 45.3% | 49.3% | ||
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | 01 January 2019 to 30 June 2019 | 76.1% | 76.1% |
Complaints data - Consumer Credit
Firm Name | Group | Joint Report | Reporting Frequency | Reporting Period | Complaints Opened | Complaints Closed | Percentage Upheld |
|---|---|---|---|---|---|---|---|
1st Stop Car Finance Ltd | POLLEN STREET CAPITAL HOLDINGS LIMITED | No | Half Yearly | 01 October 2018 to 31 March 2019 | 589 | 504 | 52.0% |
Active Securities Limited | ACTIVE SECURITIES LIMITED | No | Half Yearly | 01 October 2018 to 31 March 2019 | 4,394 | 5,624 | 23.2% |
Adrian Flux Insurance Services Group | NO GROUP | No | Half Yearly | 01 September 2018 to 28 February 2019 | 37 | 37 | 54.1% |
Advantage Finance Ltd | S & U PLC | No | Half Yearly | 01 August 2018 to 31 January 2019 | 695 | 717 | 52.2% |
Ageas Insurance Limited | AGEAS SA-NV | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2 | 2 | 100.0% |
Ageas Retail Limited | AGEAS SA-NV | No | Half Yearly | 01 January 2019 to 30 June 2019 | 410 | 409 | 44.7% |
AIB Group (UK) Plc | AIB GROUP PUBLIC LIMITED COMPANY | No | Half Yearly | 01 January 2019 to 30 June 2019 | 34 | 36 | 52.8% |
Ald Automotive Limited | No | Half Yearly | 01 January 2019 to 30 June 2019 | 730 | 669 | 49.0% | |
Aldermore Bank Plc | FIRSTRAND LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 35 | 34 | 29.4% |
Allianz Insurance Plc | ALLIANZ SE | No | Half Yearly | 01 January 2019 to 30 June 2019 | 6 | 3 | 66.7% |
Amigo Loans Ltd | NO GROUP | Yes | Year | 01 April 2018 to 31 March 2019 | 6,308 | 6,421 | 37.0% |
Arnold Clark Automobiles Limited | ARNOLD CLARK AUTOMOBILES LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 146 | 145 | 5.5% |
Arrow Global Limited | ARROW GLOBAL GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 942 | 868 | 45.5% |
Arthur J. Gallagher Insurance Brokers Limited | ARTHUR J. GALLAGHER & CO. | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 2 | 5 | 20.0% |
Arval UK Limited | BNP PARIBAS SA | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,887 | 1,802 | 70.5% |
Arvato Financial Solutions Limited | BERTELSMANN UK LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 551 | 534 | 30.7% |
ATLANTA 1 INSURANCE SERVICES LIMITED | ARDONAGH GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 101 | 99 | 27.3% |
Automobile Association Insurance Services Limited | AA PLC | No | Half Yearly | 01 August 2018 to 31 January 2019 | 328 | 346 | 19.7% |
Aviva UK Digital Limited | AVIVA PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 28 | 29 | 51.7% |
Bank of Scotland plc | LLOYDS BANKING GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,914 | 2,906 | 54.5% |
Barclays Bank Plc | BARCLAYS PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 9,828 | 9,221 | 54.4% |
Barclays Bank UK PLC | BARCLAYS PLC | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 2,120 | 2,072 | 57.1% |
BFSL Limited | BGL GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 712 | 599 | 59.9% |
BISL Limited | BGL GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 86 | 53 | 71.7% |
Black Horse Limited | LLOYDS BANKING GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 3,718 | 3,628 | 56.0% |
Blue Motor Finance Ltd | NO GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,631 | 1,525 | 33.9% |
BMW Financial Services(GB) Limited | BMW AG | No | Half Yearly | 01 January 2019 to 30 June 2019 | 3,389 | 3,415 | 51.6% |
British Gas Services Limited | CENTRICA PLC | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 51 | 39 | 23.1% |
Cabot Credit Management Group Limited | ENCORE CAPITAL GROUP, INC. | No | Half Yearly | 01 January 2019 to 30 June 2019 | 4,387 | 4,285 | 29.0% |
Capquest Debt Recovery Limited | ARROW GLOBAL GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,112 | 1,014 | 50.3% |
Card Protection Plan Ltd | CPP GROUP | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 0 | 1 | 100.0% |
Carole Nash Insurance Consultants Ltd | ARDONAGH GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 98 | 82 | 40.2% |
Carphone Warehouse Ltd, The | DIXONS CARPHONE PLC | No | Half Yearly | 01 November 2018 to 30 April 2019 | 123 | 120 | 87.5% |
Carrot Risk Technologies Ltd | TRAK GLOBAL GROUP LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 13 | 12 | 75.0% |
CASH ON GO LIMITED | CASH ON GO LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 3,660 | 3,639 | 15.0% |
CashEuroNet UK LLC | CASHEURONET UK, LLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 20,611 | 17,291 | 24.4% |
Caversham Finance Limited | BRIGHTHOUSE TOPCO LIMITED | No | Half Yearly | 01 October 2018 to 31 March 2019 | 21,114 | 14,044 | 70.2% |
CIS General Insurance Limited | CO-OPERATIVE GROUP LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 416 | 411 | 49.6% |
Close Brothers Limited | CLOSE BROTHERS GROUP PLC | No | Half Yearly | 01 August 2018 to 31 January 2019 | 32,058 | 31,489 | 12.5% |
Clydesdale Bank Plc | CYBG PLC | Yes | Half Yearly | 01 October 2018 to 31 March 2019 | 562 | 537 | 71.5% |
Compare The Market Limited | BGL GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 12 | 11 | 27.3% |
Coutts & Company | THE ROYAL BANK OF SCOTLAND GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 14 | 12 | 41.7% |
Covea Insurance plc | COVEA COOPERATIONS SA | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 33 | 34 | 73.5% |
Coventry Building Society | COVENTRY BUILDING SOCIETY | No | Half Yearly | 01 January 2019 to 30 June 2019 | 4 | 4 | 50.0% |
Creation Consumer Finance Ltd | BNP PARIBAS SA | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,659 | 1,748 | 49.1% |
Damartex UK Limited | DAMARTEX UK LIMITED | No | Year | 01 July 2018 to 30 June 2019 | 1,734 | 1,718 | 77.4% |
Devitt Insurance Services Ltd | NO GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 104 | 103 | 23.3% |
DJS (UK) Limited | DJS HOLDING LIMITED | No | Half Yearly | 01 August 2018 to 31 January 2019 | 3,420 | 3,801 | 39.3% |
Elderbridge Limited | TECH MAHINDRA LIMITED | No | Half Yearly | 01 October 2018 to 31 March 2019 | 39 | 41 | 46.3% |
Elevate Credit International Limited | ELEVATE CREDIT, INC. | No | Half Yearly | 01 January 2019 to 30 June 2019 | 15,602 | 16,864 | 20.6% |
Endsleigh Insurance Services Ltd | A-PLAN HOLDINGS | No | Half Yearly | 01 September 2018 to 28 February 2019 | 7 | 6 | 83.3% |
EQUIFAX LIMITED | EQUIFAX INC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 6,014 | 5,944 | 20.7% |
EUI Limited | ADMIRAL GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,110 | 1,123 | 20.8% |
Europa Group Limited | BLUE BOAR HOLDINGS LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 63 | 61 | 57.4% |
Evergreen Finance London Limited | EVERGREEN FINANCE LONDON LIMITED | No | Year | 01 July 2018 to 30 June 2019 | 1,653 | 1,625 | 4.6% |
Everyday Loans Limited | NON-STANDARD FINANCE PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 572 | 529 | 37.1% |
Experian Limited | EXPERIAN PLC | No | Half Yearly | 01 October 2018 to 31 March 2019 | 13,799 | 13,385 | 33.4% |
FCE Bank Plc | FORD MOTOR CO | No | Half Yearly | 01 January 2019 to 30 June 2019 | 658 | 691 | 53.7% |
Ferratum UK Ltd | FERRATUM UK LTD | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,310 | 1,498 | 2.6% |
First Central Insurance Management Limited | FIRST CENTRAL GROUP LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 224 | 233 | 73.4% |
First Response Finance Ltd | ITOCHU CORPORATION | No | Half Yearly | 01 October 2018 to 31 March 2019 | 678 | 725 | 66.1% |
FirstRand Bank Limited | FIRSTRAND LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 6,339 | 6,476 | 54.0% |
Foundation for Credit Counselling | FOUNDATION FOR CREDIT COUNSELLING | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,097 | 1,075 | 48.7% |
Freemans Plc | FREEMAN GRATTAN HOLDINGS | No | Half Yearly | 01 September 2018 to 28 February 2019 | 4,461 | 4,505 | 53.1% |
Gain Credit LLC | LENDING STREAM LLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 18,472 | 16,994 | 28.3% |
Go Car Credit Limited | CARFICO LIMITED | No | Year | 01 April 2018 to 31 March 2019 | 1,489 | 1,576 | 28.4% |
Grattan Plc | FREEMAN GRATTAN HOLDINGS | No | Half Yearly | 01 September 2018 to 28 February 2019 | 7,352 | 7,412 | 53.4% |
Harvey & Thompson Limited | H & T GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 640 | 639 | 4.5% |
Hastings Insurance Services Limited | HASTINGS GROUP HOLDINGS PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 226 | 238 | 60.1% |
Hitachi Capital (UK) PLC | HITACHI CAPITAL (UK) PLC | No | Half Yearly | 01 October 2018 to 31 March 2019 | 7,416 | 7,562 | 52.3% |
Hoist Finance UK Limited | HOIST FINANCE UK LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,098 | 2,346 | 29.2% |
HSBC Bank Plc | HSBC HOLDINGS PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 49 | 46 | 63.0% |
HSBC UK Bank Plc | HSBC HOLDINGS PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 8,469 | 8,579 | 55.7% |
Indigo Michael Limited | ACCOUNT TECHNOLOGIES LIMITED | No | Half Yearly | 01 September 2018 to 28 February 2019 | 1,246 | 1,286 | 48.6% |
Instant Cash Loans Limited | AURAJOKI HOLDINGS UK LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 23,274 | 30,353 | 17.0% |
Investec Bank PLC | INVESTEC PLC | No | Half Yearly | 01 October 2018 to 31 March 2019 | 5 | 5 | 40.0% |
J D Williams & Company Limited | N BROWN GROUP PLC | No | Half Yearly | 01 September 2018 to 28 February 2019 | 4,475 | 4,855 | 23.9% |
LeasePlan UK Limited | INULA HOLDING UK LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,637 | 1,554 | 60.1% |
Legal & General Insurance Limited | LEGAL & GENERAL GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 196 | 191 | 81.2% |
Lex Autolease Ltd | LLOYDS BANKING GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,928 | 1,905 | 54.1% |
Lloyds Bank General Insurance Limited | LLOYDS BANKING GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 77 | 75 | 89.3% |
Lloyds Bank PLC | LLOYDS BANKING GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 4,620 | 4,582 | 53.3% |
Loans 2 Go Limited | MONEY IN MINUTES LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,117 | 1,153 | 10.4% |
Lowell Financial Ltd | LOWELL GROUP LIMITED | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 13,774 | 14,312 | 48.6% |
Madison CF UK Limited | MADISON CF UK LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 4,522 | 3,501 | 24.9% |
Markerstudy Insurance Services Limited | MARKERSTUDY (INTERNATIONAL) LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 22 | 22 | 54.5% |
Marks & Spencer Financial Services Plc | HSBC HOLDINGS PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,166 | 1,153 | 59.4% |
MCE Insurance Limited | MCE INSURANCE LIMITED | No | Half Yearly | 01 December 2018 to 31 May 2019 | 599 | 599 | 93.0% |
Mercedes-Benz Financial Services UK Limited | DAIMLER AG | No | Half Yearly | 01 January 2019 to 30 June 2019 | 3,918 | 3,670 | 51.6% |
Metro Bank PLC | METRO BANK PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 159 | 161 | 35.4% |
MMP Financial Limited | NO GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 517 | 357 | 5.0% |
Moneybarn No. 1 Limited | PROVIDENT FINANCIAL PLC | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 2,241 | 2,843 | 41.0% |
MoneyPlus Group Limited | PALATINE PRIVATE EQUITY FUND LP | No | Half Yearly | 01 September 2018 to 28 February 2019 | 580 | 609 | 48.6% |
Monzo Bank Ltd | MONZO BANK LIMITED | No | Half Yearly | 01 September 2018 to 28 February 2019 | 2 | 2 | 100.0% |
Morses Club PLC | MORSES CLUB PLC | No | Half Yearly | 01 September 2018 to 28 February 2019 | 1,932 | 2,322 | 20.7% |
MYJAR Limited | MYJAR HOLDINGS LIMITED | No | Half Yearly | 01 September 2018 to 28 February 2019 | 5,382 | 7,355 | 22.2% |
National Westminster Bank Plc | THE ROYAL BANK OF SCOTLAND GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 4,332 | 4,539 | 70.5% |
Nationwide Building Society | NATIONWIDE BUILDING SOCIETY | No | Half Yearly | 05 October 2018 to 04 April 2019 | 1,168 | 1,160 | 56.6% |
Newcastle Building Society | NEWCASTLE BUILDING SOCIETY | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1 | ||
NewDay Ltd | NO GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 20,533 | 23,564 | 48.4% |
Next Retail Limited | NO GROUP | No | Half Yearly | 01 August 2018 to 31 January 2019 | 9,812 | 9,811 | 29.2% |
Northern Bank Limited | DANSKE BANK A/S | No | Half Yearly | 01 January 2019 to 30 June 2019 | 65 | 58 | 15.5% |
NRAM Limited | UK ASSET RESOLUTION LIMITED | No | Half Yearly | 01 October 2018 to 31 March 2019 | 17 | 22 | 22.7% |
Oakam Ltd | AKROD LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 674 | 895 | 28.0% |
OAKBROOK FINANCE LIMITED | OAKBROOK HOLDINGS LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,269 | 909 | 30.3% |
Omni Capital Retail Finance Limited | CASTLE TRUST HOLDINGS (JERSEY) LIMITED | No | Half Yearly | 01 October 2018 to 31 March 2019 | 1,678 | 1,258 | 44.7% |
One Call Insurance Services Limited | NO GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 121 | 117 | 31.6% |
Oodle Financial Services Limited | OODLE FINANCIAL SERVICES LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 911 | 741 | 41.6% |
Paragon Bank Plc | PARAGON BANKING GROUP PLC | Yes | Half Yearly | 01 October 2018 to 31 March 2019 | 1,053 | 1,059 | 40.2% |
PDL Finance Limited | SDJ ENTERPRISES LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,154 | 2,257 | 10.5% |
PRA Group (UK) Limited | PRA GROUP, INC. | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,932 | 1,808 | 25.4% |
Premium Credit Limited | FIFTH CINVEN FUND LP, THE | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,229 | 2,171 | 30.7% |
Provident Personal Credit Limited | PROVIDENT FINANCIAL PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 18,755 | 14,724 | 32.2% |
PSA Finance UK Limited | PSA FINANCE UK LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 3,732 | 3,732 | 42.3% |
Qmetric Group Limited | R&H TRUST CO LTD | No | Half Yearly | 01 October 2018 to 31 March 2019 | 2 | 2 | 0.0% |
Quint Group Limited | NO GROUP | No | Half Yearly | 29 September 2018 to 28 March 2019 | 553 | 553 | 42.3% |
R. Raphael & Sons Plc | LENLYN HOLDINGS PLC | No | Half Yearly | 01 September 2018 to 28 February 2019 | 112 | 105 | 31.4% |
RCI Financial Services Limited | RENAULT | No | Half Yearly | 01 January 2019 to 30 June 2019 | 779 | 737 | 37.6% |
Royal Bank of Scotland Plc, The | THE ROYAL BANK OF SCOTLAND GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,553 | 1,655 | 67.7% |
Royal London Mutual Insurance Society Limited, The | THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2 | 2 | 0.0% |
S.D. Taylor Limited | NON-STANDARD FINANCE PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 576 | 561 | 33.5% |
Sabre Insurance Company Limited | SABRE INSURANCE GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 14 | 14 | 14.3% |
Sainsbury's Bank Plc | J SAINSBURY PLC | No | Half Yearly | 01 September 2018 to 28 February 2019 | 1,247 | 1,229 | 85.8% |
Santander Consumer (UK) Plc | BANCO SANTANDER SA | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,567 | 1,514 | 54.6% |
Santander UK Plc | BANCO SANTANDER SA | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,328 | 2,287 | 49.4% |
Secure Trust Bank Plc | SECURE TRUST BANK PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 4,097 | 3,909 | 49.0% |
Shawbrook Bank Limited | SHAWBROOK GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,337 | 1,991 | 72.5% |
Shop Direct Finance Company Limited | LW HOLDINGS LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 23,290 | 24,441 | 36.8% |
SSE Home Services Limited | SSE PLC | No | Half Yearly | 01 October 2018 to 31 March 2019 | 1 | 0 | |
Starling Bank Limited | STARLING BANK LIMITED | No | Half Yearly | 01 December 2018 to 31 May 2019 | 10 | 10 | 0.0% |
STARTLINE MOTOR FINANCE LIMITED | STARTLINE INVESTORS LP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,053 | 1,096 | 42.6% |
Studio Retail Limited | STUDIO RETAIL GROUP PLC | No | Half Yearly | 01 October 2018 to 31 March 2019 | 11,735 | 10,349 | 22.4% |
Sun Life Assurance Company of Canada (U.K.) Limited | SUN LIFE FINANCIAL INC. | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1 | ||
Swinton Group Ltd | ARDONAGH GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 494 | 423 | 52.2% |
Temple Finance Limited | BRIXWORTH INVESTMENTS LTD | No | Half Yearly | 01 October 2018 to 31 March 2019 | 3,628 | 3,141 | 34.7% |
Tesco Personal Finance PLC | TESCO PLC | No | Half Yearly | 01 September 2018 to 28 February 2019 | 500 | 595 | 50.8% |
Toyota Financial Services (UK) Plc | TOYOTA MOTOR CORPORATION | No | Half Yearly | 01 October 2018 to 31 March 2019 | 146 | 134 | 31.3% |
TRANSUNION INTERNATIONAL UK LIMITED | TRANSUNION INFORMATION GROUP LIMITED | No | Half Yearly | 01 January 2019 to 30 June 2019 | 847 | 821 | 28.9% |
TSB Bank plc | BANCO DE SABADELL SA | No | Half Yearly | 01 January 2019 to 30 June 2019 | 921 | 1,526 | 72.4% |
U K Insurance Limited | DIRECT LINE INSURANCE GROUP PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 97 | 95 | 40.0% |
UBS AG | UBS GROUP AG | No | Half Yearly | 01 January 2019 to 30 June 2019 | 0 | 1 | 0.0% |
Ulster Bank Ltd | THE ROYAL BANK OF SCOTLAND GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 164 | 168 | 72.6% |
Uncle Buck Finance LLP | NO GROUP | No | Half Yearly | 01 October 2018 to 31 March 2019 | 3,589 | 4,130 | 12.1% |
Vanquis Bank Limited | PROVIDENT FINANCIAL PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 150 | 140 | 27.1% |
Vauxhall Finance plc | VAUXHALL FINANCE PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 1,298 | 1,218 | 29.6% |
Virgin Media Mobile Finance Limited | LIBERTY GLOBAL PLC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 3,381 | 3,158 | 94.9% |
Vitality Corporate Services Limited | RAND MERCHANT INVESTMENT HOLDINGS LTD | Yes | Half Yearly | 01 January 2019 to 30 June 2019 | 105 | 105 | 60.0% |
Volkswagen Financial Services (UK) Limited | VOLKSWAGEN AG | No | Half Yearly | 01 January 2019 to 30 June 2019 | 12,282 | 13,152 | 58.4% |
Welcome Financial Services Limited | NO GROUP | No | Half Yearly | 01 January 2019 to 30 June 2019 | 253 | 283 | 3.5% |
Wescot Credit Services Limited | ENCORE CAPITAL GROUP, INC. | No | Half Yearly | 01 January 2019 to 30 June 2019 | 2,237 | 2,290 | 51.0% |
Xbridge Limited | TRAVELERS COMPANIES INC. | No | Half Yearly | 01 January 2019 to 30 June 2019 | 5 | 5 | 20.0% |
Zopa Limited | ZOPA HOLDINGS INC | No | Half Yearly | 01 January 2019 to 30 June 2019 | 609 | 586 | 28.0% |
Zurich Insurance PLC | ZURICH INSURANCE GROUP AG | No | Half Yearly | 01 January 2019 to 30 June 2019 | 22 | 22 | 81.8% |