Firm-level complaints data sortable table: 2019 H1

The data relates to the first half of 2019 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

Complaints data - Context (Provision)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards (per 1,000 accounts)

Decumulation & pensions (per 1,000 policies in force)

Home finance (per 1,000 balances outstanding)

Insurance & pure protection (per 1,000 policies in force)

Investments (per 1,000 client accounts)

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 January 2019 to 30 June 2019

1.4

5.2

95.9

Acm Ulr Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

Acromas Insurance Company Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

2.1

Adrian Flux Insurance Services Group

NO GROUP

No

01 September 2018 to 28 February 2019

1.7

Ageas Insurance Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

0.9

Ageas Retail Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

2.6

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 January 2019 to 30 June 2019

1.3

1.3

Al Rayan Bank PLC

NO GROUP

No

01 January 2019 to 30 June 2019

5.4

50.7

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

2.3

7.2

Allianz Insurance Plc

ALLIANZ SE

No

01 January 2019 to 30 June 2019

2.5

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 January 2019 to 30 June 2019

1.6

2.1

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP UK LIMITED

Yes

01 December 2018 to 31 May 2019

0.2

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 January 2019 to 30 June 2019

0.3

Animal Friends Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

3.6

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 January 2019 to 30 June 2019

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 January 2019 to 30 June 2019

Assurant General Insurance Limited

ASSURANT INC

No

01 January 2019 to 30 June 2019

2.3

Asurion Europe Limited

NEW ASURION CORP

No

01 January 2019 to 30 June 2019

4.2

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

Atom Bank PLC

ATOM BANK PLC

No

01 October 2018 to 31 March 2019

2.4

20.5

Automobile Association Insurance Services Limited

AA PLC

No

01 August 2018 to 31 January 2019

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

No

01 January 2019 to 30 June 2019

6.2

Aviva Insurance Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

8.6

Aviva Life Services UK Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

1.5

7.3

1.3

3.0

Aviva UK Digital Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

AXA Insurance UK Plc

AXA SA

No

01 January 2019 to 30 June 2019

2.0

AXA PPP Healthcare Limited

AXA SA

No

01 January 2019 to 30 June 2019

23.0

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

0.2

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 January 2019 to 30 June 2019

8.4

5.4

1125.4

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

2.2

0.1

8.7

202.5

7.2

Barclays Bank Plc

BARCLAYS PLC

No

01 January 2019 to 30 June 2019

35.7

28.9

5.1

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 January 2019 to 30 June 2019

6.0

10.6

201.0

12.1

Benenden Healthcare Society Limited, The

THE BENENDEN HEALTHCARE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

1.4

BISL Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

1158397.1

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 January 2019 to 30 June 2019

55.0

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 October 2018 to 31 March 2019

49.8

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 January 2019 to 30 June 2019

British Gas Services Limited

CENTRICA PLC

Yes

01 January 2019 to 30 June 2019

10.9

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 January 2019 to 30 June 2019

5.3

Call Assist Ltd

CALL ASSIST LIMITED

No

01 November 2018 to 30 April 2019

0.5

Canada Life Limited

NO GROUP

No

01 January 2019 to 30 June 2019

0.6

0.1

3.1

Canada Square Operations Limited

CITIGROUP INC

No

01 January 2019 to 30 June 2019

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 January 2019 to 30 June 2019

5.4

23.6

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 January 2019 to 30 June 2019

1.8

Card Protection Plan Ltd

CPP GROUP

Yes

01 January 2019 to 30 June 2019

1.1

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

6.1

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 November 2018 to 30 April 2019

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

47.8

Castelan Limited

CASTELAN GROUP LIMITED

No

01 October 2018 to 31 March 2019

0.8

CFC Underwriting Ltd

No

01 October 2018 to 31 March 2019

4.2

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 January 2019 to 30 June 2019

3.0

17.2

Chubb European Group SE

CHUBB LIMITED

No

01 January 2019 to 30 June 2019

0.4

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 January 2019 to 30 June 2019

4.2

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 January 2019 to 30 June 2019

8.2

Citibank Europe plc

CITIGROUP INC

No

01 January 2019 to 30 June 2019

3.6

20.8

1.6

Citymain Administrators Limited

SPB GROUP SA

No

01 January 2019 to 30 June 2019

3.7

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 August 2018 to 31 January 2019

1.7

21.5

Clydesdale Bank Plc

CYBG PLC

Yes

01 October 2018 to 31 March 2019

3.6

7.6

389.3

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

No

01 January 2019 to 30 June 2019

8.8

3.7

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 November 2018 to 30 April 2019

Compare The Market Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

0.0

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 January 2019 to 30 June 2019

2.8

8.9

509.3

Countrywide Assured Plc

CHESNARA PLC

No

01 January 2019 to 30 June 2019

2.0

2.8

10.8

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

5.5

10.2

1.4

0.4

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 January 2019 to 30 June 2019

1.7

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1.8

2.8

Creation Financial Services Limited

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

4.6

75.2

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 January 2019 to 30 June 2019

0.3

Devitt Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

6.2

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 October 2018 to 31 March 2019

2.7

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 October 2018 to 31 March 2019

21.0

Eldon Insurance Services Ltd

ICS RISK SOLUTIONS LIMITED

No

01 January 2019 to 30 June 2019

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 September 2018 to 28 February 2019

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 January 2019 to 30 June 2019

5.1

0.6

esure Insurance Limited

ESURE GROUP PLC

Yes

01 January 2019 to 30 June 2019

4.9

EUI Limited

ADMIRAL GROUP PLC

No

01 January 2019 to 30 June 2019

5.2

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

8.0

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 January 2019 to 30 June 2019

8.7

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

1.2

2.6

1.9

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

1.3

0.2

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

1.9

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

10.3

3.1

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

5.1

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

6.8

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

No

01 January 2019 to 30 June 2019

1.4

0.9

0.5

Freeway UK Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

1.7

Gresham Insurance Company Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

4.9

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

5.3

1.0

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 January 2019 to 30 June 2019

2.0

0.7

0.2

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

0.6

Henderson Global Investors Limited

JANUS HENDERSON GROUP PLC

Yes

01 January 2019 to 30 June 2019

1.8

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

1.0

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 January 2019 to 30 June 2019

0.9

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

2.2

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 September 2018 to 03 March 2019

Homeserve Membership Limited

HOMESERVE PLC

No

01 October 2018 to 31 March 2019

Howserv Limited

STAYSURE HOLDINGS LTD

No

16 August 2018 to 15 February 2019

5.6

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

2.0

15.0

16.9

1.8

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

3.3

0.7

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

8.5

6.1

10.8

16.4

1.9

IGO4 Limited

NO GROUP

No

01 January 2019 to 30 June 2019

9.1

Ikano Bank AB (publ)

NO GROUP

No

01 January 2019 to 30 June 2019

2.7

570.4

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

5.2

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 January 2019 to 30 June 2019

Invesco Fund Managers Limited

INVESCO LTD

No

01 January 2019 to 30 June 2019

4.8

Investec Bank PLC

INVESTEC PLC

No

01 October 2018 to 31 March 2019

5.5

4.5

1.3

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

12.0

7.2

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 September 2018 to 28 February 2019

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

0.9

J.P. Morgan Trustee & Administration Services Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

19.2

Kensington Mortgage Company Limited

NO GROUP

No

01 October 2018 to 31 March 2019

12.4

Landmark Mortgages Limited

NO GROUP

No

01 January 2019 to 30 June 2019

20.5

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1.7

5.9

27.8

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

0.3

4.5

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

3.7

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

0.8

1.0

2.2

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

0.5

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

2.1

2.8

7.8

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

1.6

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

2.8

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

3.3

0.6

8.0

188.6

3.2

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

21.6

London and Country Mortgages Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 January 2019 to 30 June 2019

0.5

M & G Securities Limited

PRUDENTIAL PLC

No

01 January 2019 to 30 June 2019

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 January 2019 to 30 June 2019

1.8

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

5.2

19.0

32.9

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

4.0

27.2

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 December 2018 to 31 May 2019

Metro Bank PLC

METRO BANK PLC

No

01 January 2019 to 30 June 2019

3.9

3.0

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 September 2018 to 28 February 2019

1.8

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

27.2

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

3.9

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 October 2018 to 31 March 2019

0.7

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

4.8

1.9

6.2

18.9

3.0

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 October 2018 to 04 April 2019

1.6

3.1

1.3

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

0.5

52.6

2.4

56.2

NFU Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

0.8

2.2

1.5

Northern Bank Limited

DANSKE BANK A/S

No

01 January 2019 to 30 June 2019

2.7

2.4

352.2

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

0.8

1.8

78.0

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 October 2018 to 31 March 2019

35.1

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

4.7

2.0

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

4.8

6.6

2.8

One Call Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

2.4

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 January 2019 to 30 June 2019

2.5

15.1

212.4

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 October 2018 to 31 March 2019

1.2

8.0

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 January 2019 to 30 June 2019

12.7

Pepper (UK) Limited

NO GROUP

No

01 January 2019 to 30 June 2019

23.5

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

3.5

42.0

4.5

8.8

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

2.4

5.2

2.5

6.8

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

0.3

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1.1

4.2

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

01 January 2019 to 30 June 2019

2.5

4.0

0.3

5.0

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 January 2019 to 30 June 2019

21.5

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 January 2019 to 30 June 2019

5.7

Qmetric Group Limited

R&H TRUST CO LTD

No

01 October 2018 to 31 March 2019

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 September 2018 to 28 February 2019

0.9

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 January 2019 to 30 June 2019

0.9

ReAssure Limited

SWISS RE AG

No

01 January 2019 to 30 June 2019

0.8

2.8

3.2

11.9

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 October 2018 to 31 March 2019

16.5

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 July 2018 to 01 January 2019

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

4.1

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

4.9

1.2

7.4

14.0

3.5

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

1.4

0.5

0.9

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

1.6

Saga Services Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

2.1

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

6.8

25.1

5.1

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

2.5

Santander UK Plc

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

4.3

7.5

85.1

4.9

Scottish Equitable Plc

AEGON NV

No

01 January 2019 to 30 June 2019

1.0

0.8

2.3

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 January 2019 to 30 June 2019

1.5

0.9

0.2

1.2

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

0.9

0.8

5.8

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

1.0

Sesame Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

Share Centre Limited, The

SHARE PLC

No

01 January 2019 to 30 June 2019

9.4

1.9

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 January 2019 to 30 June 2019

2.0

3.6

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

17.0

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 January 2019 to 30 June 2019

1.1

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1.8

4.4

39.6

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 January 2019 to 30 June 2019

0.6

SquareTrade Limited

THE ALLSTATE CORP.

No

01 January 2019 to 30 June 2019

SSE Home Services Limited

SSE PLC

No

01 October 2018 to 31 March 2019

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

10.4

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

1.7

2.4

0.8

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

0.7

34.4

1.2

1.5

Starling Bank Limited

STARLING BANK LIMITED

No

01 December 2018 to 31 May 2019

1.5

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 January 2019 to 30 June 2019

14.7

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 October 2018 to 31 March 2019

62.2

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 January 2019 to 30 June 2019

0.8

4.1

15.6

Swinton Group Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

Telefonica Insurance S.A.

TELEFONICA SA

No

01 January 2019 to 30 June 2019

11.4

Tesco Personal Finance PLC

TESCO PLC

No

01 September 2018 to 28 February 2019

4.1

20.8

Tesco Underwriting Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

1.0

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 January 2019 to 30 June 2019

11.9

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

1.8

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

01 October 2018 to 31 March 2019

TSB Bank plc

BANCO DE SABADELL SA

No

01 January 2019 to 30 June 2019

6.1

11.5

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

3.1

UBS AG

UBS GROUP AG

No

01 January 2019 to 30 June 2019

3.1

2.4

UK General Insurance Limited

NO GROUP

No

01 October 2018 to 31 March 2019

0.7

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

2.8

8.7

14.7

20.8

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 October 2018 to 31 March 2019

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 January 2019 to 30 June 2019

10.2

Virgin Money plc

CYBG PLC

No

01 January 2019 to 30 June 2019

3.7

3.8

Virgin Money Unit Trust Managers Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

2.2

3.4

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 January 2019 to 30 June 2019

2.0

7.6

3.3

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 January 2019 to 30 June 2019

64.8

Welcome Financial Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

16.8

5.1

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

0.7

2.5

37.7

0.2

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 January 2019 to 30 June 2019

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1.0

8.8

96.7

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

2.0

1.1

5.4

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

2.6

Complaints data - Context (intermediation)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards (N/A)

Decumulation & pensions (per 1,000 polices sold)

Home finance (per 1,000 sales)

Insurance & pure protection (per 1,000 policies sold)

Investments (per 1,000 sales or transactions)

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 January 2019 to 30 June 2019

Acm Ulr Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

4.9

Acromas Insurance Company Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

Adrian Flux Insurance Services Group

NO GROUP

No

01 September 2018 to 28 February 2019

Ageas Insurance Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

Ageas Retail Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 January 2019 to 30 June 2019

11.9

2.9

Al Rayan Bank PLC

NO GROUP

No

01 January 2019 to 30 June 2019

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

Allianz Insurance Plc

ALLIANZ SE

No

01 January 2019 to 30 June 2019

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 January 2019 to 30 June 2019

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP UK LIMITED

Yes

01 December 2018 to 31 May 2019

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 January 2019 to 30 June 2019

1.1

Animal Friends Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

6.2

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 January 2019 to 30 June 2019

37.3

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 January 2019 to 30 June 2019

2.9

Assurant General Insurance Limited

ASSURANT INC

No

01 January 2019 to 30 June 2019

Asurion Europe Limited

NEW ASURION CORP

No

01 January 2019 to 30 June 2019

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

8.5

Atom Bank PLC

ATOM BANK PLC

No

01 October 2018 to 31 March 2019

19.6

Automobile Association Insurance Services Limited

AA PLC

No

01 August 2018 to 31 January 2019

5.5

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

No

01 January 2019 to 30 June 2019

27.0

Aviva Insurance Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

Aviva Life Services UK Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

Aviva UK Digital Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

0.9

AXA Insurance UK Plc

AXA SA

No

01 January 2019 to 30 June 2019

AXA PPP Healthcare Limited

AXA SA

No

01 January 2019 to 30 June 2019

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 January 2019 to 30 June 2019

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Barclays Bank Plc

BARCLAYS PLC

No

01 January 2019 to 30 June 2019

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 January 2019 to 30 June 2019

6.2

Benenden Healthcare Society Limited, The

THE BENENDEN HEALTHCARE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

BISL Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

6.1

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 January 2019 to 30 June 2019

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 October 2018 to 31 March 2019

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 January 2019 to 30 June 2019

12.4

British Gas Services Limited

CENTRICA PLC

Yes

01 January 2019 to 30 June 2019

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 January 2019 to 30 June 2019

Call Assist Ltd

CALL ASSIST LIMITED

No

01 November 2018 to 30 April 2019

Canada Life Limited

NO GROUP

No

01 January 2019 to 30 June 2019

Canada Square Operations Limited

CITIGROUP INC

No

01 January 2019 to 30 June 2019

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 January 2019 to 30 June 2019

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 January 2019 to 30 June 2019

Card Protection Plan Ltd

CPP GROUP

Yes

01 January 2019 to 30 June 2019

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

9.8

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 November 2018 to 30 April 2019

4.8

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

67.7

Castelan Limited

CASTELAN GROUP LIMITED

No

01 October 2018 to 31 March 2019

4.8

CFC Underwriting Ltd

No

01 October 2018 to 31 March 2019

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 January 2019 to 30 June 2019

Chubb European Group SE

CHUBB LIMITED

No

01 January 2019 to 30 June 2019

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 January 2019 to 30 June 2019

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 January 2019 to 30 June 2019

Citibank Europe plc

CITIGROUP INC

No

01 January 2019 to 30 June 2019

365.3

5.3

Citymain Administrators Limited

SPB GROUP SA

No

01 January 2019 to 30 June 2019

19.3

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 August 2018 to 31 January 2019

118.4

Clydesdale Bank Plc

CYBG PLC

Yes

01 October 2018 to 31 March 2019

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

No

01 January 2019 to 30 June 2019

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 November 2018 to 30 April 2019

1.5

Compare The Market Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

0.1

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

15.0

6.9

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 January 2019 to 30 June 2019

Countrywide Assured Plc

CHESNARA PLC

No

01 January 2019 to 30 June 2019

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

67.8

138.6

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 January 2019 to 30 June 2019

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

73.4

Creation Financial Services Limited

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 January 2019 to 30 June 2019

0.8

Devitt Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 October 2018 to 31 March 2019

8.0

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 October 2018 to 31 March 2019

Eldon Insurance Services Ltd

ICS RISK SOLUTIONS LIMITED

No

01 January 2019 to 30 June 2019

4.4

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 September 2018 to 28 February 2019

5.2

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 January 2019 to 30 June 2019

esure Insurance Limited

ESURE GROUP PLC

Yes

01 January 2019 to 30 June 2019

EUI Limited

ADMIRAL GROUP PLC

No

01 January 2019 to 30 June 2019

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 January 2019 to 30 June 2019

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

No

01 January 2019 to 30 June 2019

Freeway UK Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

87.4

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

Gresham Insurance Company Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 January 2019 to 30 June 2019

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

16.9

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Henderson Global Investors Limited

JANUS HENDERSON GROUP PLC

Yes

01 January 2019 to 30 June 2019

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 January 2019 to 30 June 2019

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 September 2018 to 03 March 2019

338.5

Homeserve Membership Limited

HOMESERVE PLC

No

01 October 2018 to 31 March 2019

35.8

Howserv Limited

STAYSURE HOLDINGS LTD

No

16 August 2018 to 15 February 2019

5.8

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

IGO4 Limited

NO GROUP

No

01 January 2019 to 30 June 2019

14.8

Ikano Bank AB (publ)

NO GROUP

No

01 January 2019 to 30 June 2019

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

7.8

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 January 2019 to 30 June 2019

1.3

Invesco Fund Managers Limited

INVESCO LTD

No

01 January 2019 to 30 June 2019

Investec Bank PLC

INVESTEC PLC

No

01 October 2018 to 31 March 2019

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 September 2018 to 28 February 2019

9.1

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

J.P. Morgan Trustee & Administration Services Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

Kensington Mortgage Company Limited

NO GROUP

No

01 October 2018 to 31 March 2019

Landmark Mortgages Limited

NO GROUP

No

01 January 2019 to 30 June 2019

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

0.2

267.7

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

London and Country Mortgages Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

16.1

10.7

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 January 2019 to 30 June 2019

M & G Securities Limited

PRUDENTIAL PLC

No

01 January 2019 to 30 June 2019

1.7

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 January 2019 to 30 June 2019

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 December 2018 to 31 May 2019

5.8

Metro Bank PLC

METRO BANK PLC

No

01 January 2019 to 30 June 2019

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 September 2018 to 28 February 2019

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

3.3

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 October 2018 to 31 March 2019

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

430.7

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 October 2018 to 04 April 2019

19.5

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

10.0

NFU Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

Northern Bank Limited

DANSKE BANK A/S

No

01 January 2019 to 30 June 2019

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 October 2018 to 31 March 2019

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

One Call Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

3.5

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 January 2019 to 30 June 2019

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

21.1

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 October 2018 to 31 March 2019

16.5

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 January 2019 to 30 June 2019

7509.8

Pepper (UK) Limited

NO GROUP

No

01 January 2019 to 30 June 2019

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

928.6

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

01 January 2019 to 30 June 2019

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 January 2019 to 30 June 2019

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 January 2019 to 30 June 2019

Qmetric Group Limited

R&H TRUST CO LTD

No

01 October 2018 to 31 March 2019

1.5

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 September 2018 to 28 February 2019

1.4

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 January 2019 to 30 June 2019

ReAssure Limited

SWISS RE AG

No

01 January 2019 to 30 June 2019

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 October 2018 to 31 March 2019

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 July 2018 to 01 January 2019

1.6

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

769.1

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

Saga Services Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

Santander UK Plc

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

Scottish Equitable Plc

AEGON NV

No

01 January 2019 to 30 June 2019

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 January 2019 to 30 June 2019

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

Sesame Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

2.7

8.8

Share Centre Limited, The

SHARE PLC

No

01 January 2019 to 30 June 2019

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 January 2019 to 30 June 2019

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 January 2019 to 30 June 2019

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

5.9

14.4

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 January 2019 to 30 June 2019

SquareTrade Limited

THE ALLSTATE CORP.

No

01 January 2019 to 30 June 2019

24.6

SSE Home Services Limited

SSE PLC

No

01 October 2018 to 31 March 2019

13.8

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

3.9

2.6

3.4

6.1

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

Starling Bank Limited

STARLING BANK LIMITED

No

01 December 2018 to 31 May 2019

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 January 2019 to 30 June 2019

20.4

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 October 2018 to 31 March 2019

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 January 2019 to 30 June 2019

Swinton Group Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

6.0

Telefonica Insurance S.A.

TELEFONICA SA

No

01 January 2019 to 30 June 2019

Tesco Personal Finance PLC

TESCO PLC

No

01 September 2018 to 28 February 2019

5.1

Tesco Underwriting Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 January 2019 to 30 June 2019

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

01 October 2018 to 31 March 2019

TSB Bank plc

BANCO DE SABADELL SA

No

01 January 2019 to 30 June 2019

1.0

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

UBS AG

UBS GROUP AG

No

01 January 2019 to 30 June 2019

13.7

16.1

UK General Insurance Limited

NO GROUP

No

01 October 2018 to 31 March 2019

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

539.8

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 October 2018 to 31 March 2019

1.5

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 January 2019 to 30 June 2019

Virgin Money plc

CYBG PLC

No

01 January 2019 to 30 June 2019

Virgin Money Unit Trust Managers Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 January 2019 to 30 June 2019

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 January 2019 to 30 June 2019

Welcome Financial Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 January 2019 to 30 June 2019

1.6

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

Complaints data - Open

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 January 2019 to 30 June 2019

9

672

211

1

893

Acm Ulr Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

818

818

Acromas Insurance Company Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

5,166

5,166

Adrian Flux Insurance Services Group

NO GROUP

No

01 September 2018 to 28 February 2019

1,055

1,055

Ageas Insurance Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

3,999

3,999

Ageas Retail Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

2,875

2,875

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 January 2019 to 30 June 2019

826

22

1,723

8

2,579

Al Rayan Bank PLC

NO GROUP

No

01 January 2019 to 30 June 2019

646

273

919

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

622

306

928

Allianz Insurance Plc

ALLIANZ SE

No

01 January 2019 to 30 June 2019

14,496

14,496

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 January 2019 to 30 June 2019

2,731

4,271

7,002

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP UK LIMITED

Yes

01 December 2018 to 31 May 2019

524

524

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 January 2019 to 30 June 2019

1,956

1,956

Animal Friends Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

3,313

3,313

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 January 2019 to 30 June 2019

992

992

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 January 2019 to 30 June 2019

619

619

Assurant General Insurance Limited

ASSURANT INC

No

01 January 2019 to 30 June 2019

12,459

12,459

Asurion Europe Limited

NEW ASURION CORP

No

01 January 2019 to 30 June 2019

4,821

4,821

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

1,918

1,918

Atom Bank PLC

ATOM BANK PLC

No

01 October 2018 to 31 March 2019

325

248

573

Automobile Association Insurance Services Limited

AA PLC

No

01 August 2018 to 31 January 2019

16,846

16,846

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

No

01 January 2019 to 30 June 2019

978

978

Aviva Insurance Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

142,581

142,581

Aviva Life Services UK Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

12,603

728

6,556

4,492

24,379

Aviva UK Digital Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

2,477

2,477

AXA Insurance UK Plc

AXA SA

No

01 January 2019 to 30 June 2019

13,701

13,701

AXA PPP Healthcare Limited

AXA SA

No

01 January 2019 to 30 June 2019

24,400

24,400

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

907

907

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 January 2019 to 30 June 2019

18,752

880

5,240

34

24,906

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

78,625

14

20,490

277,590

1,639

378,358

Barclays Bank Plc

BARCLAYS PLC

No

01 January 2019 to 30 June 2019

14,472

3

8

-

24

14,507

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 January 2019 to 30 June 2019

225,012

142

9,231

224,863

5,868

465,116

Benenden Healthcare Society Limited, The

THE BENENDEN HEALTHCARE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

1,183

1,183

BISL Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

9,583

9,583

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

75

78,771

78,846

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 January 2019 to 30 June 2019

631

161

792

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 October 2018 to 31 March 2019

-

9

1,432

5,863

249

7,553

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 January 2019 to 30 June 2019

2,224

2,224

British Gas Services Limited

CENTRICA PLC

Yes

01 January 2019 to 30 June 2019

84,691

84,691

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 January 2019 to 30 June 2019

12,530

12,530

Call Assist Ltd

CALL ASSIST LIMITED

No

01 November 2018 to 30 April 2019

991

991

Canada Life Limited

NO GROUP

No

01 January 2019 to 30 June 2019

316

155

104

575

Canada Square Operations Limited

CITIGROUP INC

No

01 January 2019 to 30 June 2019

72

6

42,682

42,760

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 January 2019 to 30 June 2019

19,868

80,660

100,528

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 January 2019 to 30 June 2019

2,320

2,320

Card Protection Plan Ltd

CPP GROUP

Yes

01 January 2019 to 30 June 2019

618

618

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

1,396

1,396

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 November 2018 to 30 April 2019

1,329

1,329

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

862

862

Castelan Limited

CASTELAN GROUP LIMITED

No

01 October 2018 to 31 March 2019

1,454

1,454

CFC Underwriting Ltd

No

01 October 2018 to 31 March 2019

578

578

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 January 2019 to 30 June 2019

568

1,155

1,723

Chubb European Group SE

CHUBB LIMITED

No

01 January 2019 to 30 June 2019

1,289

1,289

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 January 2019 to 30 June 2019

641

641

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 January 2019 to 30 June 2019

11,316

11,316

Citibank Europe plc

CITIGROUP INC

No

01 January 2019 to 30 June 2019

636

198

42

876

Citymain Administrators Limited

SPB GROUP SA

No

01 January 2019 to 30 June 2019

598

598

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 August 2018 to 31 January 2019

67

948

1,015

Clydesdale Bank Plc

CYBG PLC

Yes

01 October 2018 to 31 March 2019

15,512

6

1,153

41,072

185

57,928

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

No

01 January 2019 to 30 June 2019

205

3,518

3,723

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 November 2018 to 30 April 2019

941

941

Compare The Market Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

1

591

592

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

532

272

5

809

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 January 2019 to 30 June 2019

12,460

2

1,528

14,155

69

28,214

Countrywide Assured Plc

CHESNARA PLC

No

01 January 2019 to 30 June 2019

253

344

198

795

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

1,229

4

91

14

51

1,389

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 January 2019 to 30 June 2019

3,407

3,407

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

3,714

603

871

10

5,198

Creation Financial Services Limited

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

1,475

2,288

3,763

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 January 2019 to 30 June 2019

1,460

1,460

Devitt Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

727

727

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 October 2018 to 31 March 2019

15,094

15,094

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 October 2018 to 31 March 2019

900

11

911

Eldon Insurance Services Ltd

ICS RISK SOLUTIONS LIMITED

No

01 January 2019 to 30 June 2019

1,089

1,089

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 September 2018 to 28 February 2019

831

831

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 January 2019 to 30 June 2019

28

3,339

3,367

esure Insurance Limited

ESURE GROUP PLC

Yes

01 January 2019 to 30 June 2019

11,563

11,563

EUI Limited

ADMIRAL GROUP PLC

No

01 January 2019 to 30 June 2019

52,681

52,681

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

1,162

1,162

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 January 2019 to 30 June 2019

560

560

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

13

431

419

863

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

582

276

858

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

605

605

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

777

2,407

3,184

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

2,574

2,574

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

1,110

1,110

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

No

01 January 2019 to 30 June 2019

22

47

523

592

Freeway UK Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

651

651

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

604

604

Gresham Insurance Company Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

2,423

2,423

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

27

1,044

1,071

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 January 2019 to 30 June 2019

7

272

1,705

1,984

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

28,068

28,068

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

-

724

724

Henderson Global Investors Limited

JANUS HENDERSON GROUP PLC

Yes

01 January 2019 to 30 June 2019

588

588

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

764

764

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 January 2019 to 30 June 2019

741

741

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

7,988

7,988

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 September 2018 to 03 March 2019

3,879

3,879

Homeserve Membership Limited

HOMESERVE PLC

No

01 October 2018 to 31 March 2019

6,705

6,705

Howserv Limited

STAYSURE HOLDINGS LTD

No

16 August 2018 to 15 February 2019

1,560

1,560

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

724

-

39

275

32

1,070

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

-

31

-

-

553

584

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

203,168

60

9,709

102,245

1,747

316,929

IGO4 Limited

NO GROUP

No

01 January 2019 to 30 June 2019

1,664

1,664

Ikano Bank AB (publ)

NO GROUP

No

01 January 2019 to 30 June 2019

1,694

413

2,107

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

1,658

1,658

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 January 2019 to 30 June 2019

1,324

1,324

Invesco Fund Managers Limited

INVESCO LTD

No

01 January 2019 to 30 June 2019

1,401

1,401

Investec Bank PLC

INVESTEC PLC

No

01 October 2018 to 31 March 2019

831

-

5

-

46

882

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

635

716

1,351

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 September 2018 to 28 February 2019

7,642

7,642

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

962

962

J.P. Morgan Trustee & Administration Services Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

-

-

-

-

606

606

Kensington Mortgage Company Limited

NO GROUP

No

01 October 2018 to 31 March 2019

1,509

1,509

Landmark Mortgages Limited

NO GROUP

No

01 January 2019 to 30 June 2019

1,148

1,148

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1,433

1,020

775

14

3,242

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

484

66

550

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

7,709

7,709

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

201

416

617

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

1,016

4,040

625

5,681

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

544

544

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

477

2,791

471

3,739

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

7,990

7,990

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

6,808

-

6,808

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

101,100

177

5,364

291,983

1,470

400,094

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

3

-

-

1,544

-

1,547

London and Country Mortgages Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

536

146

682

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 January 2019 to 30 June 2019

904

904

M & G Securities Limited

PRUDENTIAL PLC

No

01 January 2019 to 30 June 2019

921

921

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 January 2019 to 30 June 2019

3,227

3,227

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

17,663

19

30,308

47,990

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

12,664

-

-

114,605

-

127,269

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 December 2018 to 31 May 2019

986

986

Metro Bank PLC

METRO BANK PLC

No

01 January 2019 to 30 June 2019

6,858

131

6,989

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 September 2018 to 28 February 2019

2,934

2,934

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

981

-

-

981

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

991

991

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

582

582

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 October 2018 to 31 March 2019

878

878

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

116,106

30

5,364

84,562

501

206,563

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 October 2018 to 04 April 2019

43,578

11

5,416

28,147

372

77,524

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

193

1

73

424

16

707

NFU Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

96

4,080

108

4,284

Northern Bank Limited

DANSKE BANK A/S

No

01 January 2019 to 30 June 2019

2,151

1

73

1,295

10

3,530

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

206

44

593

843

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 October 2018 to 31 March 2019

2,097

18,415

41

20,553

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

844

60

904

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

382

431

115

928

One Call Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

2,105

2,105

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 January 2019 to 30 June 2019

867

396

72

1,335

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

4,646

4,646

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 October 2018 to 31 March 2019

236

710

888

1,834

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 January 2019 to 30 June 2019

322

766

1,088

Pepper (UK) Limited

NO GROUP

No

01 January 2019 to 30 June 2019

848

848

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

2,119

10

782

462

3,373

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

4,543

3

4,435

1,404

10,385

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

1,949

1,949

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

632

374

715

22

1,743

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

01 January 2019 to 30 June 2019

8,231

43

707

4,218

13,199

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 January 2019 to 30 June 2019

-

-

-

2,592

-

2,592

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 January 2019 to 30 June 2019

571

571

Qmetric Group Limited

R&H TRUST CO LTD

No

01 October 2018 to 31 March 2019

984

984

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 September 2018 to 28 February 2019

3,500

69

3,569

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 January 2019 to 30 June 2019

7,212

7,212

ReAssure Limited

SWISS RE AG

No

01 January 2019 to 30 June 2019

1,485

5

985

472

2,947

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 October 2018 to 31 March 2019

1,061

1,061

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 July 2018 to 01 January 2019

739

739

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

21,181

21,181

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

34,004

10

1,965

42,370

210

78,559

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

4,431

2,292

832

7,555

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

531

531

Saga Services Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

4,645

4,645

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

10,602

207

1,031

11,840

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

65

397,255

397,320

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

715

715

Santander UK Plc

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

112,585

53

9,087

46,905

1,374

170,004

Scottish Equitable Plc

AEGON NV

No

01 January 2019 to 30 June 2019

2,603

347

56

3,006

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 January 2019 to 30 June 2019

-

81

1

147

433

662

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

3,605

-

909

947

5,461

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

-

511

511

Sesame Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

-

81

87

254

152

574

Share Centre Limited, The

SHARE PLC

No

01 January 2019 to 30 June 2019

34

714

748

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 January 2019 to 30 June 2019

308

80

167

555

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

35,594

35,594

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 January 2019 to 30 June 2019

2,496

2,496

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1,952

10

658

1,153

117

3,890

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 January 2019 to 30 June 2019

10,364

10,364

SquareTrade Limited

THE ALLSTATE CORP.

No

01 January 2019 to 30 June 2019

9,708

9,708

SSE Home Services Limited

SSE PLC

No

01 October 2018 to 31 March 2019

1,978

1,978

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

4,971

-

4,971

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

-

755

-

42

159

956

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

-

316

29

129

463

937

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

2,748

25

114

236

3,123

Starling Bank Limited

STARLING BANK LIMITED

No

01 December 2018 to 31 May 2019

983

983

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 January 2019 to 30 June 2019

4,633

4,633

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 October 2018 to 31 March 2019

7,010

7,010

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 January 2019 to 30 June 2019

371

411

288

1,070

Swinton Group Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

5,942

1

5,943

Telefonica Insurance S.A.

TELEFONICA SA

No

01 January 2019 to 30 June 2019

10,546

10,546

Tesco Personal Finance PLC

TESCO PLC

No

01 September 2018 to 28 February 2019

15,539

121

24,081

39,741

Tesco Underwriting Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

1,039

1,039

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 January 2019 to 30 June 2019

1,147

1,147

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

877

877

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

01 October 2018 to 31 March 2019

1,281

1,281

TSB Bank plc

BANCO DE SABADELL SA

No

01 January 2019 to 30 June 2019

50,348

2,877

66

53,291

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

47,027

47,027

UBS AG

UBS GROUP AG

No

01 January 2019 to 30 June 2019

56

12

454

522

UK General Insurance Limited

NO GROUP

No

01 October 2018 to 31 March 2019

1,713

1,713

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

2,911

-

214

1,772

5

4,902

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 October 2018 to 31 March 2019

1,806

1,806

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 January 2019 to 30 June 2019

19,138

19,138

Virgin Money plc

CYBG PLC

No

01 January 2019 to 30 June 2019

11,875

1,000

12,875

Virgin Money Unit Trust Managers Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

185

357

542

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 January 2019 to 30 June 2019

1

8,268

2

8,271

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 January 2019 to 30 June 2019

1,627

1,627

Welcome Financial Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

171

3,733

3,904

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

286

65

433

5

789

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 January 2019 to 30 June 2019

587

587

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

2,991

1,126

8,878

102

13,097

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

1,564

10

2,697

695

4,966

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

2,338

2,338

Complaints data - Closed

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 January 2019 to 30 June 2019

9

-

652

211

1

873

Acm Ulr Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

766

766

Acromas Insurance Company Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

5,376

5,376

Adrian Flux Insurance Services Group

NO GROUP

No

01 September 2018 to 28 February 2019

1,055

1,055

Ageas Insurance Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

4,080

4,080

Ageas Retail Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

2,889

2,889

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 January 2019 to 30 June 2019

828

23

1,659

8

2,518

Al Rayan Bank PLC

NO GROUP

No

01 January 2019 to 30 June 2019

547

307

854

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

610

304

914

Allianz Insurance Plc

ALLIANZ SE

No

01 January 2019 to 30 June 2019

14,559

14,559

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 January 2019 to 30 June 2019

2,700

5,095

7,795

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP UK LIMITED

Yes

01 December 2018 to 31 May 2019

470

470

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 January 2019 to 30 June 2019

1,731

1,731

Animal Friends Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

3,309

3,309

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 January 2019 to 30 June 2019

1,154

1,154

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 January 2019 to 30 June 2019

593

593

Assurant General Insurance Limited

ASSURANT INC

No

01 January 2019 to 30 June 2019

12,407

12,407

Asurion Europe Limited

NEW ASURION CORP

No

01 January 2019 to 30 June 2019

4,820

4,820

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

1,889

1,889

Atom Bank PLC

ATOM BANK PLC

No

01 October 2018 to 31 March 2019

325

248

573

Automobile Association Insurance Services Limited

AA PLC

No

01 August 2018 to 31 January 2019

17,951

17,951

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

No

01 January 2019 to 30 June 2019

978

978

Aviva Insurance Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

139,959

139,959

Aviva Life Services UK Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

12,030

725

6,189

4,338

23,282

Aviva UK Digital Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

2,394

2,394

AXA Insurance UK Plc

AXA SA

No

01 January 2019 to 30 June 2019

12,608

12,608

AXA PPP Healthcare Limited

AXA SA

No

01 January 2019 to 30 June 2019

24,002

24,002

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

904

904

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 January 2019 to 30 June 2019

18,598

846

5,036

29

24,509

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

78,346

18

20,076

243,443

1,592

343,475

Barclays Bank Plc

BARCLAYS PLC

No

01 January 2019 to 30 June 2019

14,345

2

8

-

26

14,381

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 January 2019 to 30 June 2019

231,241

158

8,951

188,820

5,585

434,755

Benenden Healthcare Society Limited, The

THE BENENDEN HEALTHCARE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

1,161

1,161

BISL Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

8,955

8,955

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

69

65,064

65,133

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 January 2019 to 30 June 2019

691

129

820

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 October 2018 to 31 March 2019

17

1,515

5,611

232

7,375

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 January 2019 to 30 June 2019

1,976

1,976

British Gas Services Limited

CENTRICA PLC

Yes

01 January 2019 to 30 June 2019

91,594

91,594

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 January 2019 to 30 June 2019

12,711

12,711

Call Assist Ltd

CALL ASSIST LIMITED

No

01 November 2018 to 30 April 2019

998

998

Canada Life Limited

NO GROUP

No

01 January 2019 to 30 June 2019

311

163

102

576

Canada Square Operations Limited

CITIGROUP INC

No

01 January 2019 to 30 June 2019

69

-

11

37,598

-

37,678

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 January 2019 to 30 June 2019

19,777

87,779

107,556

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 January 2019 to 30 June 2019

2,320

2,320

Card Protection Plan Ltd

CPP GROUP

Yes

01 January 2019 to 30 June 2019

594

594

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

1,266

1,266

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 November 2018 to 30 April 2019

1,152

1,152

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

922

922

Castelan Limited

CASTELAN GROUP LIMITED

No

01 October 2018 to 31 March 2019

1,468

1,468

CFC Underwriting Ltd

No

01 October 2018 to 31 March 2019

578

578

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 January 2019 to 30 June 2019

680

1,128

1,808

Chubb European Group SE

CHUBB LIMITED

No

01 January 2019 to 30 June 2019

1,359

1,359

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 January 2019 to 30 June 2019

681

681

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 January 2019 to 30 June 2019

11,486

11,486

Citibank Europe plc

CITIGROUP INC

No

01 January 2019 to 30 June 2019

629

197

29

855

Citymain Administrators Limited

SPB GROUP SA

No

01 January 2019 to 30 June 2019

684

684

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 August 2018 to 31 January 2019

63

962

1,025

Clydesdale Bank Plc

CYBG PLC

Yes

01 October 2018 to 31 March 2019

15,849

7

1,159

38,184

171

55,370

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

No

01 January 2019 to 30 June 2019

255

4,227

4,482

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 November 2018 to 30 April 2019

939

939

Compare The Market Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

1

550

551

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

493

282

5

780

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 January 2019 to 30 June 2019

12,559

1

1,517

13,287

68

27,432

Countrywide Assured Plc

CHESNARA PLC

No

01 January 2019 to 30 June 2019

253

331

208

792

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

1,302

4

102

11

46

1,465

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 January 2019 to 30 June 2019

3,251

3,251

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

3,705

605

784

11

5,105

Creation Financial Services Limited

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

1,470

6,879

8,349

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 January 2019 to 30 June 2019

1,516

1,516

Devitt Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

726

726

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 October 2018 to 31 March 2019

15,500

15,500

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 October 2018 to 31 March 2019

778

10

788

Eldon Insurance Services Ltd

ICS RISK SOLUTIONS LIMITED

No

01 January 2019 to 30 June 2019

1,045

1,045

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 September 2018 to 28 February 2019

857

857

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 January 2019 to 30 June 2019

27

3,311

3,338

esure Insurance Limited

ESURE GROUP PLC

Yes

01 January 2019 to 30 June 2019

11,638

11,638

EUI Limited

ADMIRAL GROUP PLC

No

01 January 2019 to 30 June 2019

52,083

52,083

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

1,013

1,013

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 January 2019 to 30 June 2019

561

561

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

13

428

424

865

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

585

275

860

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

605

605

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

551

2,016

2,567

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

2,675

2,675

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

1,101

1,101

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

No

01 January 2019 to 30 June 2019

21

48

514

583

Freeway UK Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

651

651

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

612

612

Gresham Insurance Company Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

2,448

2,448

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

27

1,013

1,040

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 January 2019 to 30 June 2019

5

283

1,497

1,785

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

28,416

28,416

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

-

720

720

Henderson Global Investors Limited

JANUS HENDERSON GROUP PLC

Yes

01 January 2019 to 30 June 2019

591

591

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

823

823

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 January 2019 to 30 June 2019

757

757

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

7,912

7,912

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 September 2018 to 03 March 2019

3,782

3,782

Homeserve Membership Limited

HOMESERVE PLC

No

01 October 2018 to 31 March 2019

5,585

5,585

Howserv Limited

STAYSURE HOLDINGS LTD

No

16 August 2018 to 15 February 2019

1,560

1,560

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

725

-

40

284

33

1,082

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

-

34

-

-

589

623

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

204,611

61

9,724

98,293

1,727

314,416

IGO4 Limited

NO GROUP

No

01 January 2019 to 30 June 2019

1,800

1,800

Ikano Bank AB (publ)

NO GROUP

No

01 January 2019 to 30 June 2019

1,614

236

1,850

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

1,638

1,638

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 January 2019 to 30 June 2019

1,332

1,332

Invesco Fund Managers Limited

INVESCO LTD

No

01 January 2019 to 30 June 2019

1,386

1,386

Investec Bank PLC

INVESTEC PLC

No

01 October 2018 to 31 March 2019

823

-

4

-

43

870

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

567

655

1,222

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 September 2018 to 28 February 2019

7,869

7,869

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

961

961

J.P. Morgan Trustee & Administration Services Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

-

-

-

-

543

543

Kensington Mortgage Company Limited

NO GROUP

No

01 October 2018 to 31 March 2019

1,440

1,440

Landmark Mortgages Limited

NO GROUP

No

01 January 2019 to 30 June 2019

1,100

-

1,100

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1,432

997

611

14

3,054

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

413

66

479

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

7,638

7,638

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

224

401

625

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

995

3,980

607

5,582

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

540

540

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

453

2,402

456

3,311

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

8,067

8,067

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

6,560

-

6,560

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

100,770

171

5,251

253,140

1,432

360,764

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

5

-

-

1,158

-

1,163

London and Country Mortgages Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

541

146

687

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 January 2019 to 30 June 2019

947

947

M & G Securities Limited

PRUDENTIAL PLC

No

01 January 2019 to 30 June 2019

941

941

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 January 2019 to 30 June 2019

3,070

3,070

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

17,574

17

28,550

46,141

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

12,833

-

-

83,410

-

96,243

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 December 2018 to 31 May 2019

970

970

Metro Bank PLC

METRO BANK PLC

No

01 January 2019 to 30 June 2019

6,935

134

7,069

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 September 2018 to 28 February 2019

2,924

2,924

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

960

-

-

960

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

990

990

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

607

607

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 October 2018 to 31 March 2019

861

861

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

117,148

25

5,143

76,983

499

199,798

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 October 2018 to 04 April 2019

44,019

12

5,524

26,809

329

76,693

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

187

69

359

14

629

NFU Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

92

3,821

105

4,018

Northern Bank Limited

DANSKE BANK A/S

No

01 January 2019 to 30 June 2019

2,084

1

72

1,209

12

3,378

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

204

44

567

815

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 October 2018 to 31 March 2019

2,240

17,750

50

20,040

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

777

69

846

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

358

405

120

883

One Call Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

-

-

2,075

2,075

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 January 2019 to 30 June 2019

823

353

103

1,279

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

2,013

2,013

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 October 2018 to 31 March 2019

250

717

844

1,811

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 January 2019 to 30 June 2019

371

780

1,151

Pepper (UK) Limited

NO GROUP

No

01 January 2019 to 30 June 2019

844

844

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

2,034

9

765

466

3,274

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

4,626

3

4,374

1,405

10,408

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

1,865

1,865

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

624

404

600

19

1,647

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

01 January 2019 to 30 June 2019

8,099

38

709

4,208

13,054

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 January 2019 to 30 June 2019

2,430

2,430

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 January 2019 to 30 June 2019

586

586

Qmetric Group Limited

R&H TRUST CO LTD

No

01 October 2018 to 31 March 2019

977

977

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 September 2018 to 28 February 2019

3,717

53

3,770

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 January 2019 to 30 June 2019

8,267

8,267

ReAssure Limited

SWISS RE AG

No

01 January 2019 to 30 June 2019

1,426

5

938

461

2,830

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 October 2018 to 31 March 2019

884

884

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 July 2018 to 01 January 2019

1,058

1,058

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

21,629

21,629

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

34,246

15

1,966

40,887

186

77,300

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

4,405

2,334

837

7,576

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

521

521

Saga Services Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

4,708

4,708

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

13,239

193

934

14,366

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

63

422,594

422,657

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

740

740

Santander UK Plc

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

112,029

45

8,891

38,323

1,263

160,551

Scottish Equitable Plc

AEGON NV

No

01 January 2019 to 30 June 2019

2,475

342

54

2,871

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 January 2019 to 30 June 2019

-

87

1

142

442

672

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

3,569

-

868

939

5,376

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

-

508

508

Sesame Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

-

73

74

231

147

525

Share Centre Limited, The

SHARE PLC

No

01 January 2019 to 30 June 2019

35

738

773

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 January 2019 to 30 June 2019

257

69

154

480

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

29,903

29,903

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 January 2019 to 30 June 2019

2,518

2,518

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1,970

7

612

1,191

103

3,883

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 January 2019 to 30 June 2019

10,497

10,497

SquareTrade Limited

THE ALLSTATE CORP.

No

01 January 2019 to 30 June 2019

9,708

9,708

SSE Home Services Limited

SSE PLC

No

01 October 2018 to 31 March 2019

1,960

1,960

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

-

-

-

4,962

-

4,962

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

-

790

-

40

161

991

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

-

323

25

119

410

877

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

2,831

22

113

252

3,218

Starling Bank Limited

STARLING BANK LIMITED

No

01 December 2018 to 31 May 2019

983

983

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 January 2019 to 30 June 2019

4,633

4,633

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 October 2018 to 31 March 2019

3,986

3,986

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 January 2019 to 30 June 2019

374

403

294

1,071

Swinton Group Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

5,915

3

5,918

Telefonica Insurance S.A.

TELEFONICA SA

No

01 January 2019 to 30 June 2019

10,926

10,926

Tesco Personal Finance PLC

TESCO PLC

No

01 September 2018 to 28 February 2019

15,911

138

23,817

39,866

Tesco Underwriting Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

1,055

1,055

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 January 2019 to 30 June 2019

1,074

1,074

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

935

935

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

01 October 2018 to 31 March 2019

1,281

1,281

TSB Bank plc

BANCO DE SABADELL SA

No

01 January 2019 to 30 June 2019

89,809

3,923

94

93,826

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

47,805

47,805

UBS AG

UBS GROUP AG

No

01 January 2019 to 30 June 2019

53

14

439

506

UK General Insurance Limited

NO GROUP

No

01 October 2018 to 31 March 2019

1,576

1,576

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

2,962

-

232

1,703

5

4,902

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 October 2018 to 31 March 2019

1,985

1,985

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 January 2019 to 30 June 2019

17,671

17,671

Virgin Money plc

CYBG PLC

No

01 January 2019 to 30 June 2019

11,504

980

12,484

Virgin Money Unit Trust Managers Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

184

359

543

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 January 2019 to 30 June 2019

1

8,069

2

8,072

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 January 2019 to 30 June 2019

1,562

1,562

Welcome Financial Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

196

3,908

4,104

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

280

64

371

6

721

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 January 2019 to 30 June 2019

565

565

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

2,959

-

1,086

7,605

98

11,748

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

1,245

8

2,163

572

3,988

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

2,344

2,344

Complaints data - Closed within 3 days

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 January 2019 to 30 June 2019

55.6%

47.5%

86.7%

0.0%

57.0%

Acm Ulr Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

0.9%

0.9%

Acromas Insurance Company Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

31.5%

31.5%

Adrian Flux Insurance Services Group

NO GROUP

No

01 September 2018 to 28 February 2019

87.8%

87.8%

Ageas Insurance Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

44.9%

44.9%

Ageas Retail Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

71.1%

71.1%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 January 2019 to 30 June 2019

36.6%

13.0%

0.1%

0.0%

12.2%

Al Rayan Bank PLC

NO GROUP

No

01 January 2019 to 30 June 2019

39.3%

12.7%

29.7%

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

71.6%

22.7%

55.4%

Allianz Insurance Plc

ALLIANZ SE

No

01 January 2019 to 30 June 2019

26.1%

26.1%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 January 2019 to 30 June 2019

32.1%

10.1%

17.7%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP UK LIMITED

Yes

01 December 2018 to 31 May 2019

29.1%

29.1%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 January 2019 to 30 June 2019

16.6%

16.6%

Animal Friends Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

4.5%

4.5%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 January 2019 to 30 June 2019

52.7%

52.7%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 January 2019 to 30 June 2019

61.4%

61.4%

Assurant General Insurance Limited

ASSURANT INC

No

01 January 2019 to 30 June 2019

82.4%

82.4%

Asurion Europe Limited

NEW ASURION CORP

No

01 January 2019 to 30 June 2019

28.3%

28.3%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

44.0%

44.0%

Atom Bank PLC

ATOM BANK PLC

No

01 October 2018 to 31 March 2019

68.6%

59.3%

64.6%

Automobile Association Insurance Services Limited

AA PLC

No

01 August 2018 to 31 January 2019

40.2%

40.2%

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

No

01 January 2019 to 30 June 2019

99.1%

99.1%

Aviva Insurance Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

30.7%

30.7%

Aviva Life Services UK Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

38.5%

36.6%

41.7%

37.3%

39.0%

Aviva UK Digital Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

69.9%

69.9%

AXA Insurance UK Plc

AXA SA

No

01 January 2019 to 30 June 2019

46.1%

46.1%

AXA PPP Healthcare Limited

AXA SA

No

01 January 2019 to 30 June 2019

73.6%

73.6%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

12.7%

12.7%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 January 2019 to 30 June 2019

40.5%

19.0%

41.0%

6.9%

39.8%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

75.4%

27.8%

73.0%

1.2%

9.2%

22.3%

Barclays Bank Plc

BARCLAYS PLC

No

01 January 2019 to 30 June 2019

82.7%

50.0%

12.5%

7.7%

82.6%

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 January 2019 to 30 June 2019

61.1%

31.6%

53.7%

5.0%

42.3%

36.3%

Benenden Healthcare Society Limited, The

THE BENENDEN HEALTHCARE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

74.2%

74.2%

BISL Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

41.4%

41.4%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

36.2%

5.2%

5.2%

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 January 2019 to 30 June 2019

38.6%

2.3%

32.9%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 October 2018 to 31 March 2019

0.0%

12.8%

26.0%

8.6%

22.7%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 January 2019 to 30 June 2019

43.4%

43.4%

British Gas Services Limited

CENTRICA PLC

Yes

01 January 2019 to 30 June 2019

63.4%

63.4%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 January 2019 to 30 June 2019

61.0%

61.0%

Call Assist Ltd

CALL ASSIST LIMITED

No

01 November 2018 to 30 April 2019

49.7%

49.7%

Canada Life Limited

NO GROUP

No

01 January 2019 to 30 June 2019

51.8%

49.7%

57.8%

52.3%

Canada Square Operations Limited

CITIGROUP INC

No

01 January 2019 to 30 June 2019

1.4%

0.0%

2.7%

2.7%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 January 2019 to 30 June 2019

31.5%

49.0%

45.8%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 January 2019 to 30 June 2019

35.6%

35.6%

Card Protection Plan Ltd

CPP GROUP

Yes

01 January 2019 to 30 June 2019

68.5%

68.5%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

40.8%

40.8%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 November 2018 to 30 April 2019

37.2%

37.2%

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

28.1%

28.1%

Castelan Limited

CASTELAN GROUP LIMITED

No

01 October 2018 to 31 March 2019

46.1%

46.1%

CFC Underwriting Ltd

No

01 October 2018 to 31 March 2019

23.7%

23.7%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 January 2019 to 30 June 2019

20.4%

34.8%

29.4%

Chubb European Group SE

CHUBB LIMITED

No

01 January 2019 to 30 June 2019

54.0%

54.0%

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 January 2019 to 30 June 2019

34.5%

34.5%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 January 2019 to 30 June 2019

64.6%

64.6%

Citibank Europe plc

CITIGROUP INC

No

01 January 2019 to 30 June 2019

18.9%

1.0%

13.8%

14.6%

Citymain Administrators Limited

SPB GROUP SA

No

01 January 2019 to 30 June 2019

25.3%

25.3%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 August 2018 to 31 January 2019

55.6%

42.7%

43.5%

Clydesdale Bank Plc

CYBG PLC

Yes

01 October 2018 to 31 March 2019

44.1%

28.6%

27.3%

0.1%

21.1%

13.3%

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

No

01 January 2019 to 30 June 2019

12.2%

21.8%

21.2%

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 November 2018 to 30 April 2019

17.3%

17.3%

Compare The Market Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

8.2%

8.2%

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

1.8%

1.1%

0.0%

1.5%

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 January 2019 to 30 June 2019

68.0%

0.0%

60.4%

0.7%

26.5%

34.9%

Countrywide Assured Plc

CHESNARA PLC

No

01 January 2019 to 30 June 2019

40.3%

28.1%

36.5%

34.2%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

37.3%

11.8%

9.1%

17.4%

34.5%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 January 2019 to 30 June 2019

40.0%

40.0%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

79.2%

42.8%

4.6%

0.0%

63.3%

Creation Financial Services Limited

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

1.0%

0.4%

0.5%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 January 2019 to 30 June 2019

33.6%

33.6%

Devitt Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

74.9%

74.9%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 October 2018 to 31 March 2019

32.8%

32.8%

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 October 2018 to 31 March 2019

21.5%

30.0%

21.6%

Eldon Insurance Services Ltd

ICS RISK SOLUTIONS LIMITED

No

01 January 2019 to 30 June 2019

25.7%

25.7%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 September 2018 to 28 February 2019

49.5%

49.5%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 January 2019 to 30 June 2019

18.5%

59.5%

59.2%

esure Insurance Limited

ESURE GROUP PLC

Yes

01 January 2019 to 30 June 2019

36.1%

36.1%

EUI Limited

ADMIRAL GROUP PLC

No

01 January 2019 to 30 June 2019

58.2%

58.2%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

60.2%

60.2%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 January 2019 to 30 June 2019

84.8%

84.8%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

23.1%

37.4%

43.4%

40.1%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

33.7%

42.9%

36.6%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

8.6%

8.6%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

4.9%

4.9%

4.9%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

48.7%

48.7%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

7.1%

7.1%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

No

01 January 2019 to 30 June 2019

33.3%

27.1%

29.8%

29.7%

Freeway UK Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

95.9%

95.9%

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

11.6%

11.6%

Gresham Insurance Company Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

83.4%

83.4%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

77.8%

74.6%

74.7%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 January 2019 to 30 June 2019

60.0%

34.3%

30.3%

31.0%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

64.0%

64.0%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

78.3%

78.3%

Henderson Global Investors Limited

JANUS HENDERSON GROUP PLC

Yes

01 January 2019 to 30 June 2019

39.3%

39.3%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

28.7%

28.7%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 January 2019 to 30 June 2019

24.4%

24.4%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

46.3%

46.3%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 September 2018 to 03 March 2019

1.6%

1.6%

Homeserve Membership Limited

HOMESERVE PLC

No

01 October 2018 to 31 March 2019

48.1%

48.1%

Howserv Limited

STAYSURE HOLDINGS LTD

No

16 August 2018 to 15 February 2019

88.1%

88.1%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

61.2%

62.5%

43.3%

39.4%

55.9%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

52.9%

34.8%

35.8%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

71.6%

14.8%

61.7%

34.2%

38.7%

59.4%

IGO4 Limited

NO GROUP

No

01 January 2019 to 30 June 2019

19.6%

19.6%

Ikano Bank AB (publ)

NO GROUP

No

01 January 2019 to 30 June 2019

51.5%

0.4%

45.0%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

64.6%

64.6%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 January 2019 to 30 June 2019

81.5%

81.5%

Invesco Fund Managers Limited

INVESCO LTD

No

01 January 2019 to 30 June 2019

42.8%

42.8%

Investec Bank PLC

INVESTEC PLC

No

01 October 2018 to 31 March 2019

55.0%

0.0%

32.6%

53.7%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

25.0%

31.0%

28.2%

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 September 2018 to 28 February 2019

19.1%

19.1%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

15.7%

15.7%

J.P. Morgan Trustee & Administration Services Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

28.4%

28.4%

Kensington Mortgage Company Limited

NO GROUP

No

01 October 2018 to 31 March 2019

51.7%

51.7%

Landmark Mortgages Limited

NO GROUP

No

01 January 2019 to 30 June 2019

14.9%

14.9%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

53.4%

49.4%

10.3%

35.7%

43.4%

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

38.0%

30.3%

37.0%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

52.3%

52.3%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

4.5%

8.5%

7.0%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

27.6%

63.9%

34.9%

54.3%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

10.4%

10.4%

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

27.2%

19.9%

17.5%

20.6%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

42.9%

42.9%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

48.8%

48.8%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

68.8%

14.6%

72.0%

2.3%

16.2%

21.9%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

0.0%

2.7%

2.7%

London and Country Mortgages Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

19.4%

56.2%

27.2%

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 January 2019 to 30 June 2019

43.4%

43.4%

M & G Securities Limited

PRUDENTIAL PLC

No

01 January 2019 to 30 June 2019

42.0%

42.0%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 January 2019 to 30 June 2019

17.6%

17.6%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

67.9%

11.8%

2.8%

27.6%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

63.2%

0.4%

8.8%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 December 2018 to 31 May 2019

85.6%

85.6%

Metro Bank PLC

METRO BANK PLC

No

01 January 2019 to 30 June 2019

73.0%

31.3%

72.2%

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 September 2018 to 28 February 2019

30.5%

30.5%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

68.8%

68.8%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

7.8%

7.8%

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

37.6%

37.6%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 October 2018 to 31 March 2019

24.4%

24.4%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

62.0%

0.0%

35.6%

4.2%

5.4%

38.9%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 October 2018 to 04 April 2019

50.2%

50.0%

31.5%

0.7%

3.3%

31.4%

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

35.8%

58.0%

23.4%

28.6%

31.0%

NFU Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

4.3%

27.9%

5.7%

26.8%

Northern Bank Limited

DANSKE BANK A/S

No

01 January 2019 to 30 June 2019

62.8%

0.0%

25.0%

16.9%

45.3%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

67.2%

50.0%

70.2%

68.3%

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 October 2018 to 31 March 2019

14.3%

29.1%

18.0%

27.4%

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

49.7%

24.6%

47.6%

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

40.5%

34.6%

36.7%

37.3%

One Call Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

74.6%

74.6%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 January 2019 to 30 June 2019

57.8%

38.2%

51.5%

51.9%

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

0.3%

0.3%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 October 2018 to 31 March 2019

36.0%

39.6%

36.6%

37.7%

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 January 2019 to 30 June 2019

10.8%

62.2%

45.6%

Pepper (UK) Limited

NO GROUP

No

01 January 2019 to 30 June 2019

27.3%

27.3%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

58.6%

44.4%

53.7%

38.6%

54.6%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

51.8%

60.7%

37.4%

53.6%

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

27.2%

27.2%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

59.0%

35.1%

4.7%

5.3%

32.7%

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

01 January 2019 to 30 June 2019

45.4%

34.2%

46.8%

60.2%

50.2%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 January 2019 to 30 June 2019

77.7%

77.7%

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 January 2019 to 30 June 2019

18.3%

18.3%

Qmetric Group Limited

R&H TRUST CO LTD

No

01 October 2018 to 31 March 2019

69.0%

69.0%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 September 2018 to 28 February 2019

70.2%

32.1%

69.7%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 January 2019 to 30 June 2019

24.2%

24.2%

ReAssure Limited

SWISS RE AG

No

01 January 2019 to 30 June 2019

32.4%

20.0%

20.7%

19.3%

26.4%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 October 2018 to 31 March 2019

32.8%

32.8%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 July 2018 to 01 January 2019

10.3%

10.3%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

50.3%

50.3%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

56.8%

0.0%

27.1%

8.6%

3.2%

30.4%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

49.0%

57.8%

45.9%

51.3%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

50.5%

50.5%

Saga Services Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

47.0%

47.0%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

44.0%

1.6%

9.9%

41.2%

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

23.8%

0.0%

0.0%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

51.2%

51.2%

Santander UK Plc

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

75.5%

13.3%

55.8%

0.3%

2.3%

55.8%

Scottish Equitable Plc

AEGON NV

No

01 January 2019 to 30 June 2019

40.3%

28.4%

38.9%

38.9%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 January 2019 to 30 June 2019

8.0%

0.0%

16.9%

17.9%

16.4%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

48.8%

60.9%

62.7%

53.2%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

78.5%

78.5%

Sesame Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

0.0%

0.0%

6.9%

0.0%

3.0%

Share Centre Limited, The

SHARE PLC

No

01 January 2019 to 30 June 2019

37.1%

47.6%

47.1%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 January 2019 to 30 June 2019

22.2%

8.7%

36.4%

24.8%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

0.4%

0.4%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 January 2019 to 30 June 2019

32.6%

32.6%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

52.5%

0.0%

27.1%

5.2%

8.7%

32.8%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 January 2019 to 30 June 2019

36.3%

36.3%

SquareTrade Limited

THE ALLSTATE CORP.

No

01 January 2019 to 30 June 2019

50.0%

50.0%

SSE Home Services Limited

SSE PLC

No

01 October 2018 to 31 March 2019

58.3%

58.3%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

11.7%

11.7%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

26.5%

20.0%

26.1%

26.1%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

0.0%

0.0%

0.0%

0.2%

0.1%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

47.3%

27.3%

30.1%

27.8%

45.0%

Starling Bank Limited

STARLING BANK LIMITED

No

01 December 2018 to 31 May 2019

40.2%

40.2%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 January 2019 to 30 June 2019

41.9%

41.9%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 October 2018 to 31 March 2019

6.9%

6.9%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 January 2019 to 30 June 2019

18.2%

20.1%

32.3%

22.8%

Swinton Group Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

61.2%

33.3%

61.2%

Telefonica Insurance S.A.

TELEFONICA SA

No

01 January 2019 to 30 June 2019

52.4%

52.4%

Tesco Personal Finance PLC

TESCO PLC

No

01 September 2018 to 28 February 2019

44.7%

28.3%

31.4%

36.7%

Tesco Underwriting Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

49.3%

49.3%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 January 2019 to 30 June 2019

14.9%

14.9%

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

42.8%

42.8%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

01 October 2018 to 31 March 2019

93.9%

93.9%

TSB Bank plc

BANCO DE SABADELL SA

No

01 January 2019 to 30 June 2019

35.0%

32.2%

47.9%

34.9%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

64.6%

64.6%

UBS AG

UBS GROUP AG

No

01 January 2019 to 30 June 2019

34.0%

14.3%

52.6%

49.6%

UK General Insurance Limited

NO GROUP

No

01 October 2018 to 31 March 2019

12.9%

12.9%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

57.9%

32.3%

13.7%

0.0%

41.3%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 October 2018 to 31 March 2019

19.4%

19.4%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 January 2019 to 30 June 2019

52.7%

52.7%

Virgin Money plc

CYBG PLC

No

01 January 2019 to 30 June 2019

70.9%

59.3%

70.0%

Virgin Money Unit Trust Managers Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

46.7%

28.7%

34.8%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 January 2019 to 30 June 2019

0.0%

58.0%

0.0%

58.0%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 January 2019 to 30 June 2019

23.5%

23.5%

Welcome Financial Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

11.7%

0.5%

1.0%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

69.3%

54.7%

5.4%

34.5%

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 January 2019 to 30 June 2019

21.1%

21.1%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

76.9%

48.7%

36.5%

11.2%

47.6%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

20.8%

24.4%

24.8%

23.3%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

38.2%

38.2%

Complaints data - Closed after 3 days but within 8 weeks

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 January 2019 to 30 June 2019

44.4%

50.0%

13.3%

100.0%

41.1%

Acm Ulr Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

88.1%

88.1%

Acromas Insurance Company Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

58.2%

58.2%

Adrian Flux Insurance Services Group

NO GROUP

No

01 September 2018 to 28 February 2019

12.1%

12.1%

Ageas Insurance Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

50.1%

50.1%

Ageas Retail Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

28.8%

28.8%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 January 2019 to 30 June 2019

63.4%

87.0%

99.9%

100.0%

87.8%

Al Rayan Bank PLC

NO GROUP

No

01 January 2019 to 30 June 2019

60.5%

86.0%

69.7%

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

28.4%

77.3%

44.6%

Allianz Insurance Plc

ALLIANZ SE

No

01 January 2019 to 30 June 2019

67.0%

67.0%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 January 2019 to 30 June 2019

67.6%

72.1%

70.5%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP UK LIMITED

Yes

01 December 2018 to 31 May 2019

68.1%

68.1%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 January 2019 to 30 June 2019

78.7%

78.7%

Animal Friends Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

95.5%

95.5%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 January 2019 to 30 June 2019

35.7%

35.7%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 January 2019 to 30 June 2019

33.7%

33.7%

Assurant General Insurance Limited

ASSURANT INC

No

01 January 2019 to 30 June 2019

17.3%

17.3%

Asurion Europe Limited

NEW ASURION CORP

No

01 January 2019 to 30 June 2019

71.7%

71.7%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

56.0%

56.0%

Atom Bank PLC

ATOM BANK PLC

No

01 October 2018 to 31 March 2019

31.4%

40.7%

35.4%

Automobile Association Insurance Services Limited

AA PLC

No

01 August 2018 to 31 January 2019

56.4%

56.4%

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

No

01 January 2019 to 30 June 2019

0.8%

0.8%

Aviva Insurance Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

60.9%

60.9%

Aviva Life Services UK Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

53.8%

44.0%

50.4%

54.0%

52.7%

Aviva UK Digital Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

29.2%

29.2%

AXA Insurance UK Plc

AXA SA

No

01 January 2019 to 30 June 2019

37.6%

37.6%

AXA PPP Healthcare Limited

AXA SA

No

01 January 2019 to 30 June 2019

15.2%

15.2%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

85.4%

85.4%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 January 2019 to 30 June 2019

58.3%

79.4%

58.0%

44.8%

59.0%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

23.2%

55.6%

24.4%

96.7%

77.8%

75.6%

Barclays Bank Plc

BARCLAYS PLC

No

01 January 2019 to 30 June 2019

14.3%

50.0%

62.5%

73.1%

14.4%

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 January 2019 to 30 June 2019

30.9%

46.8%

44.8%

87.7%

41.6%

56.0%

Benenden Healthcare Society Limited, The

THE BENENDEN HEALTHCARE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

25.6%

25.6%

BISL Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

56.5%

56.5%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

63.8%

38.8%

38.9%

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 January 2019 to 30 June 2019

60.9%

77.5%

63.5%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 October 2018 to 31 March 2019

29.4%

84.8%

72.1%

63.8%

74.3%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 January 2019 to 30 June 2019

55.3%

55.3%

British Gas Services Limited

CENTRICA PLC

Yes

01 January 2019 to 30 June 2019

29.2%

29.2%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 January 2019 to 30 June 2019

37.7%

37.7%

Call Assist Ltd

CALL ASSIST LIMITED

No

01 November 2018 to 30 April 2019

29.4%

29.4%

Canada Life Limited

NO GROUP

No

01 January 2019 to 30 June 2019

46.9%

45.4%

39.2%

45.1%

Canada Square Operations Limited

CITIGROUP INC

No

01 January 2019 to 30 June 2019

98.6%

100.0%

97.2%

97.2%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 January 2019 to 30 June 2019

67.6%

50.9%

54.0%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 January 2019 to 30 June 2019

64.4%

64.4%

Card Protection Plan Ltd

CPP GROUP

Yes

01 January 2019 to 30 June 2019

31.3%

31.3%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

59.0%

59.0%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 November 2018 to 30 April 2019

62.7%

62.7%

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

69.8%

69.8%

Castelan Limited

CASTELAN GROUP LIMITED

No

01 October 2018 to 31 March 2019

53.7%

53.7%

CFC Underwriting Ltd

No

01 October 2018 to 31 March 2019

76.3%

76.3%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 January 2019 to 30 June 2019

79.6%

65.0%

70.5%

Chubb European Group SE

CHUBB LIMITED

No

01 January 2019 to 30 June 2019

45.6%

45.6%

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 January 2019 to 30 June 2019

65.2%

65.2%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 January 2019 to 30 June 2019

34.4%

34.4%

Citibank Europe plc

CITIGROUP INC

No

01 January 2019 to 30 June 2019

81.1%

99.0%

86.2%

85.4%

Citymain Administrators Limited

SPB GROUP SA

No

01 January 2019 to 30 June 2019

74.7%

74.7%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 August 2018 to 31 January 2019

42.9%

55.8%

55.0%

Clydesdale Bank Plc

CYBG PLC

Yes

01 October 2018 to 31 March 2019

50.2%

42.9%

64.0%

71.4%

76.0%

65.2%

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

No

01 January 2019 to 30 June 2019

49.4%

56.6%

56.2%

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 November 2018 to 30 April 2019

79.8%

79.8%

Compare The Market Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

100.0%

91.1%

91.1%

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

94.5%

98.2%

100.0%

95.9%

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 January 2019 to 30 June 2019

31.0%

100.0%

39.3%

99.3%

44.1%

64.6%

Countrywide Assured Plc

CHESNARA PLC

No

01 January 2019 to 30 June 2019

53.4%

69.2%

62.0%

62.2%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

62.1%

75.0%

82.4%

90.9%

73.9%

64.1%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 January 2019 to 30 June 2019

58.9%

58.9%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

20.8%

57.2%

93.6%

100.0%

36.5%

Creation Financial Services Limited

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

67.8%

15.9%

25.0%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 January 2019 to 30 June 2019

62.4%

62.4%

Devitt Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

25.1%

25.1%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 October 2018 to 31 March 2019

67.1%

67.1%

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 October 2018 to 31 March 2019

76.1%

70.0%

76.0%

Eldon Insurance Services Ltd

ICS RISK SOLUTIONS LIMITED

No

01 January 2019 to 30 June 2019

66.5%

66.5%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 September 2018 to 28 February 2019

47.1%

47.1%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 January 2019 to 30 June 2019

74.1%

39.9%

40.1%

esure Insurance Limited

ESURE GROUP PLC

Yes

01 January 2019 to 30 June 2019

61.1%

61.1%

EUI Limited

ADMIRAL GROUP PLC

No

01 January 2019 to 30 June 2019

40.1%

40.1%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

39.8%

39.8%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 January 2019 to 30 June 2019

14.8%

14.8%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

76.9%

62.4%

56.6%

59.8%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

66.3%

57.1%

63.4%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

86.6%

86.6%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

70.2%

80.0%

77.9%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

44.0%

44.0%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

92.0%

92.0%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

No

01 January 2019 to 30 June 2019

57.1%

66.7%

68.5%

67.9%

Freeway UK Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

4.1%

4.1%

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

67.2%

67.2%

Gresham Insurance Company Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

14.7%

14.7%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

18.5%

24.3%

24.1%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 January 2019 to 30 June 2019

40.0%

58.7%

64.9%

63.9%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

35.4%

35.4%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

20.4%

20.4%

Henderson Global Investors Limited

JANUS HENDERSON GROUP PLC

Yes

01 January 2019 to 30 June 2019

59.1%

59.1%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

65.2%

65.2%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 January 2019 to 30 June 2019

74.9%

74.9%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

52.3%

52.3%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 September 2018 to 03 March 2019

98.0%

98.0%

Homeserve Membership Limited

HOMESERVE PLC

No

01 October 2018 to 31 March 2019

40.5%

40.5%

Howserv Limited

STAYSURE HOLDINGS LTD

No

16 August 2018 to 15 February 2019

11.7%

11.7%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

37.5%

35.0%

56.3%

51.5%

42.8%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

35.3%

60.6%

59.2%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

27.1%

73.8%

36.1%

65.3%

55.4%

39.5%

IGO4 Limited

NO GROUP

No

01 January 2019 to 30 June 2019

64.2%

64.2%

Ikano Bank AB (publ)

NO GROUP

No

01 January 2019 to 30 June 2019

47.8%

97.0%

54.1%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

35.3%

35.3%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 January 2019 to 30 June 2019

18.5%

18.5%

Invesco Fund Managers Limited

INVESCO LTD

No

01 January 2019 to 30 June 2019

54.4%

54.4%

Investec Bank PLC

INVESTEC PLC

No

01 October 2018 to 31 March 2019

44.5%

75.0%

67.4%

45.7%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

46.6%

39.5%

42.8%

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 September 2018 to 28 February 2019

79.1%

79.1%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

84.3%

84.3%

J.P. Morgan Trustee & Administration Services Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

68.3%

68.3%

Kensington Mortgage Company Limited

NO GROUP

No

01 October 2018 to 31 March 2019

48.3%

48.3%

Landmark Mortgages Limited

NO GROUP

No

01 January 2019 to 30 June 2019

82.9%

82.9%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

46.6%

50.4%

89.2%

57.1%

56.4%

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

61.0%

68.2%

62.0%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

46.2%

46.2%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

94.6%

91.3%

92.5%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

68.9%

34.4%

64.7%

43.9%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

82.0%

82.0%

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

57.0%

77.6%

76.5%

74.6%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

54.6%

54.6%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

39.9%

39.9%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

29.1%

77.8%

24.9%

96.7%

75.2%

76.6%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

80.0%

92.3%

92.3%

London and Country Mortgages Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

80.6%

43.8%

72.8%

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 January 2019 to 30 June 2019

53.1%

53.1%

M & G Securities Limited

PRUDENTIAL PLC

No

01 January 2019 to 30 June 2019

56.3%

56.3%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 January 2019 to 30 June 2019

78.8%

78.8%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

31.0%

88.2%

97.1%

71.9%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

35.9%

95.8%

87.9%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 December 2018 to 31 May 2019

14.3%

14.3%

Metro Bank PLC

METRO BANK PLC

No

01 January 2019 to 30 June 2019

27.0%

67.9%

27.8%

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 September 2018 to 28 February 2019

66.2%

66.2%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

25.9%

25.9%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

91.6%

91.6%

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

61.9%

61.9%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 October 2018 to 31 March 2019

73.9%

73.9%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

35.3%

32.0%

51.4%

88.0%

55.7%

56.1%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 October 2018 to 04 April 2019

49.1%

41.7%

67.3%

98.3%

93.6%

67.8%

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

64.2%

40.6%

75.5%

57.1%

67.9%

NFU Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

95.7%

68.3%

94.3%

69.6%

Northern Bank Limited

DANSKE BANK A/S

No

01 January 2019 to 30 June 2019

37.2%

100.0%

75.0%

83.1%

100.0%

54.7%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

32.8%

50.0%

29.8%

31.7%

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 October 2018 to 31 March 2019

82.8%

70.3%

48.0%

71.7%

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

49.8%

75.4%

51.9%

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

58.7%

65.2%

61.7%

62.1%

One Call Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

25.4%

25.4%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 January 2019 to 30 June 2019

41.2%

60.1%

46.6%

46.8%

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

90.9%

90.9%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 October 2018 to 31 March 2019

64.0%

59.0%

62.0%

61.1%

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 January 2019 to 30 June 2019

88.9%

37.8%

54.3%

Pepper (UK) Limited

NO GROUP

No

01 January 2019 to 30 June 2019

72.2%

72.2%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

35.9%

55.6%

40.9%

55.6%

39.9%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

43.3%

100.0%

36.4%

58.1%

42.4%

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

71.8%

71.8%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

39.1%

50.0%

85.7%

84.2%

59.3%

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

01 January 2019 to 30 June 2019

53.4%

65.8%

50.6%

39.5%

48.8%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 January 2019 to 30 June 2019

20.4%

20.4%

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 January 2019 to 30 June 2019

67.2%

67.2%

Qmetric Group Limited

R&H TRUST CO LTD

No

01 October 2018 to 31 March 2019

30.9%

30.9%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 September 2018 to 28 February 2019

27.0%

67.9%

27.6%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 January 2019 to 30 June 2019

64.5%

64.5%

ReAssure Limited

SWISS RE AG

No

01 January 2019 to 30 June 2019

65.6%

80.0%

76.3%

77.7%

71.2%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 October 2018 to 31 March 2019

65.2%

65.2%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 July 2018 to 01 January 2019

42.2%

42.2%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

47.4%

47.4%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

40.0%

20.0%

59.8%

84.4%

53.2%

64.0%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

41.6%

36.9%

48.5%

40.9%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

49.1%

49.1%

Saga Services Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

52.1%

52.1%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

28.0%

94.3%

84.6%

32.6%

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

76.2%

16.7%

16.7%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

46.4%

46.4%

Santander UK Plc

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

24.3%

44.4%

43.2%

73.4%

64.2%

37.4%

Scottish Equitable Plc

AEGON NV

No

01 January 2019 to 30 June 2019

56.8%

71.1%

61.1%

58.6%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 January 2019 to 30 June 2019

86.2%

100.0%

81.7%

80.3%

81.4%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

47.9%

34.4%

33.0%

43.1%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

20.1%

20.1%

Sesame Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

64.4%

89.2%

83.5%

73.5%

78.9%

Share Centre Limited, The

SHARE PLC

No

01 January 2019 to 30 June 2019

57.1%

51.4%

51.6%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 January 2019 to 30 June 2019

63.4%

76.8%

49.4%

60.8%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

80.9%

80.9%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 January 2019 to 30 June 2019

67.0%

67.0%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

47.4%

85.7%

72.5%

94.4%

89.3%

66.9%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 January 2019 to 30 June 2019

58.8%

58.8%

SquareTrade Limited

THE ALLSTATE CORP.

No

01 January 2019 to 30 June 2019

50.0%

50.0%

SSE Home Services Limited

SSE PLC

No

01 October 2018 to 31 March 2019

41.0%

41.0%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

79.0%

79.0%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

70.9%

80.0%

72.0%

71.4%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

85.4%

96.0%

93.3%

90.0%

88.9%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

50.0%

68.2%

68.1%

59.9%

51.5%

Starling Bank Limited

STARLING BANK LIMITED

No

01 December 2018 to 31 May 2019

59.7%

59.7%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 January 2019 to 30 June 2019

57.9%

57.9%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 October 2018 to 31 March 2019

76.7%

76.7%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 January 2019 to 30 June 2019

80.2%

79.2%

67.3%

76.3%

Swinton Group Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

38.1%

38.0%

Telefonica Insurance S.A.

TELEFONICA SA

No

01 January 2019 to 30 June 2019

47.6%

47.6%

Tesco Personal Finance PLC

TESCO PLC

No

01 September 2018 to 28 February 2019

55.1%

71.7%

68.4%

63.1%

Tesco Underwriting Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

47.9%

47.9%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 January 2019 to 30 June 2019

84.1%

84.1%

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

40.7%

40.7%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

01 October 2018 to 31 March 2019

6.1%

6.1%

TSB Bank plc

BANCO DE SABADELL SA

No

01 January 2019 to 30 June 2019

20.5%

39.3%

20.2%

21.3%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

33.9%

33.9%

UBS AG

UBS GROUP AG

No

01 January 2019 to 30 June 2019

64.2%

78.6%

44.4%

47.4%

UK General Insurance Limited

NO GROUP

No

01 October 2018 to 31 March 2019

70.9%

70.9%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

38.7%

62.1%

80.0%

40.0%

54.1%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 October 2018 to 31 March 2019

70.7%

70.7%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 January 2019 to 30 June 2019

47.3%

47.3%

Virgin Money plc

CYBG PLC

No

01 January 2019 to 30 June 2019

28.0%

40.0%

28.9%

Virgin Money Unit Trust Managers Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

50.5%

70.2%

63.5%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 January 2019 to 30 June 2019

100.0%

41.5%

100.0%

41.5%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 January 2019 to 30 June 2019

70.8%

70.8%

Welcome Financial Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

87.2%

99.4%

98.8%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

30.7%

43.8%

94.6%

83.3%

65.2%

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 January 2019 to 30 June 2019

78.8%

78.8%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

22.9%

50.3%

49.2%

78.6%

42.9%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

70.8%

37.5%

55.8%

68.9%

62.3%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

56.9%

56.9%

Complaints data - Upheld

Firm Name

Firm Group

Joint Report

Reporting Period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

No

01 January 2019 to 30 June 2019

88.9%

62.7%

0.5%

0.0%

47.9%

Acm Ulr Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

28.6%

28.6%

Acromas Insurance Company Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

47.2%

47.2%

Adrian Flux Insurance Services Group

NO GROUP

No

01 September 2018 to 28 February 2019

31.5%

31.5%

Ageas Insurance Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

41.3%

41.3%

Ageas Retail Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

35.0%

35.0%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

01 January 2019 to 30 June 2019

50.4%

21.7%

29.5%

0.0%

36.2%

Al Rayan Bank PLC

NO GROUP

No

01 January 2019 to 30 June 2019

48.3%

50.8%

49.2%

Aldermore Bank Plc

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

51.8%

32.9%

45.5%

Allianz Insurance Plc

ALLIANZ SE

No

01 January 2019 to 30 June 2019

71.3%

71.3%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

No

01 January 2019 to 30 June 2019

40.2%

71.1%

60.4%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP UK LIMITED

Yes

01 December 2018 to 31 May 2019

37.7%

37.7%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

Yes

01 January 2019 to 30 June 2019

46.4%

46.4%

Animal Friends Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

21.0%

21.0%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

01 January 2019 to 30 June 2019

1.6%

1.6%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

01 January 2019 to 30 June 2019

55.8%

55.8%

Assurant General Insurance Limited

ASSURANT INC

No

01 January 2019 to 30 June 2019

50.9%

50.9%

Asurion Europe Limited

NEW ASURION CORP

No

01 January 2019 to 30 June 2019

43.7%

43.7%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

28.0%

28.0%

Atom Bank PLC

ATOM BANK PLC

No

01 October 2018 to 31 March 2019

29.8%

33.9%

31.6%

Automobile Association Insurance Services Limited

AA PLC

No

01 August 2018 to 31 January 2019

44.7%

44.7%

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

No

01 January 2019 to 30 June 2019

42.2%

42.2%

Aviva Insurance Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

74.2%

74.2%

Aviva Life Services UK Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

76.4%

47.0%

53.3%

65.5%

67.3%

Aviva UK Digital Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

68.8%

68.8%

AXA Insurance UK Plc

AXA SA

No

01 January 2019 to 30 June 2019

62.8%

62.8%

AXA PPP Healthcare Limited

AXA SA

No

01 January 2019 to 30 June 2019

46.0%

46.0%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

35.0%

35.0%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

Yes

01 January 2019 to 30 June 2019

40.0%

24.8%

6.6%

3.4%

32.6%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

60.8%

16.7%

51.3%

51.8%

44.8%

53.8%

Barclays Bank Plc

BARCLAYS PLC

No

01 January 2019 to 30 June 2019

56.5%

50.0%

50.0%

50.0%

56.5%

Barclays Bank UK PLC

BARCLAYS PLC

Yes

01 January 2019 to 30 June 2019

58.7%

51.3%

72.2%

87.2%

57.5%

71.3%

Benenden Healthcare Society Limited, The

THE BENENDEN HEALTHCARE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

32.2%

32.2%

BISL Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

46.9%

46.9%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

33.3%

57.1%

57.1%

Blemain Finance Limited

BRAKEN MIDCO1 PLC

No

01 January 2019 to 30 June 2019

39.2%

45.7%

40.2%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

Yes

01 October 2018 to 31 March 2019

29.4%

32.3%

28.0%

29.7%

29.0%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

No

01 January 2019 to 30 June 2019

84.1%

84.1%

British Gas Services Limited

CENTRICA PLC

Yes

01 January 2019 to 30 June 2019

93.9%

93.9%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

Yes

01 January 2019 to 30 June 2019

58.7%

58.7%

Call Assist Ltd

CALL ASSIST LIMITED

No

01 November 2018 to 30 April 2019

27.1%

27.1%

Canada Life Limited

NO GROUP

No

01 January 2019 to 30 June 2019

33.8%

35.0%

26.5%

32.8%

Canada Square Operations Limited

CITIGROUP INC

No

01 January 2019 to 30 June 2019

8.7%

9.1%

53.2%

53.1%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

No

01 January 2019 to 30 June 2019

23.0%

70.6%

61.9%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

No

01 January 2019 to 30 June 2019

65.2%

65.2%

Card Protection Plan Ltd

CPP GROUP

Yes

01 January 2019 to 30 June 2019

16.5%

16.5%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

56.8%

56.8%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

01 November 2018 to 30 April 2019

62.7%

62.7%

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

63.9%

63.9%

Castelan Limited

CASTELAN GROUP LIMITED

No

01 October 2018 to 31 March 2019

51.6%

51.6%

CFC Underwriting Ltd

No

01 October 2018 to 31 March 2019

73.9%

73.9%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

No

01 January 2019 to 30 June 2019

49.6%

34.7%

40.3%

Chubb European Group SE

CHUBB LIMITED

No

01 January 2019 to 30 June 2019

49.8%

49.8%

Cigna Insurance Services (Europe) Limited

CIGNA CORPORATION

No

01 January 2019 to 30 June 2019

27.3%

27.3%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

01 January 2019 to 30 June 2019

50.0%

50.0%

Citibank Europe plc

CITIGROUP INC

No

01 January 2019 to 30 June 2019

37.5%

2.0%

37.9%

29.4%

Citymain Administrators Limited

SPB GROUP SA

No

01 January 2019 to 30 June 2019

63.2%

63.2%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

01 August 2018 to 31 January 2019

63.5%

1.2%

5.1%

Clydesdale Bank Plc

CYBG PLC

Yes

01 October 2018 to 31 March 2019

66.9%

57.1%

66.8%

49.7%

9.4%

54.9%

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

No

01 January 2019 to 30 June 2019

83.9%

82.5%

82.6%

Collinson Insurance Services Limited

PARMINDER LIMITED

No

01 November 2018 to 30 April 2019

60.6%

60.6%

Compare The Market Limited

BGL GROUP

No

01 January 2019 to 30 June 2019

0.0%

11.5%

11.4%

Connells Limited

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

55.8%

22.3%

0.0%

43.3%

Co-operative Bank Plc, The

CO-OPERATIVE BANK PLC (THE)

No

01 January 2019 to 30 June 2019

61.5%

0.0%

50.5%

75.3%

5.9%

67.4%

Countrywide Assured Plc

CHESNARA PLC

No

01 January 2019 to 30 June 2019

34.4%

14.8%

8.2%

19.3%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

54.5%

75.0%

58.8%

45.5%

63.0%

55.1%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

01 January 2019 to 30 June 2019

54.0%

54.0%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

59.3%

74.4%

56.4%

45.5%

60.6%

Creation Financial Services Limited

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

40.8%

38.5%

38.9%

DAS Legal Expenses Insurance Company Limited

NO GROUP

No

01 January 2019 to 30 June 2019

49.4%

49.4%

Devitt Insurance Services Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

30.6%

30.6%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

No

01 October 2018 to 31 March 2019

69.8%

69.8%

Elderbridge Limited

TECH MAHINDRA LIMITED

No

01 October 2018 to 31 March 2019

53.1%

0.0%

52.4%

Eldon Insurance Services Ltd

ICS RISK SOLUTIONS LIMITED

No

01 January 2019 to 30 June 2019

31.7%

31.7%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

01 September 2018 to 28 February 2019

60.1%

60.1%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

No

01 January 2019 to 30 June 2019

33.3%

19.6%

19.7%

esure Insurance Limited

ESURE GROUP PLC

Yes

01 January 2019 to 30 June 2019

56.2%

56.2%

EUI Limited

ADMIRAL GROUP PLC

No

01 January 2019 to 30 June 2019

46.9%

46.9%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

40.1%

40.1%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

No

01 January 2019 to 30 June 2019

36.5%

36.5%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

61.5%

39.0%

47.9%

43.7%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

35.6%

34.5%

35.2%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

34.4%

34.4%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

59.2%

57.3%

57.7%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

01 January 2019 to 30 June 2019

65.8%

65.8%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

01 January 2019 to 30 June 2019

50.8%

50.8%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

No

01 January 2019 to 30 June 2019

19.0%

29.2%

18.3%

19.2%

Freeway UK Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

30.4%

30.4%

Geo Underwriting Services Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

67.3%

67.3%

Gresham Insurance Company Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

55.4%

55.4%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

48.1%

47.4%

47.4%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

No

01 January 2019 to 30 June 2019

20.0%

64.3%

54.1%

55.6%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

70.6%

70.6%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

80.7%

80.7%

Henderson Global Investors Limited

JANUS HENDERSON GROUP PLC

Yes

01 January 2019 to 30 June 2019

36.5%

36.5%

Highway Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

51.4%

51.4%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

Yes

01 January 2019 to 30 June 2019

26.7%

26.7%

Home Retail Group Card Services Limited

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

39.8%

39.8%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

No

04 September 2018 to 03 March 2019

44.6%

44.6%

Homeserve Membership Limited

HOMESERVE PLC

No

01 October 2018 to 31 March 2019

34.6%

34.6%

Howserv Limited

STAYSURE HOLDINGS LTD

No

16 August 2018 to 15 February 2019

3.7%

3.7%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

62.8%

70.0%

58.8%

57.6%

61.8%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

70.6%

71.6%

71.6%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

53.6%

27.9%

63.6%

58.3%

55.2%

55.4%

IGO4 Limited

NO GROUP

No

01 January 2019 to 30 June 2019

41.9%

41.9%

Ikano Bank AB (publ)

NO GROUP

No

01 January 2019 to 30 June 2019

23.0%

9.7%

21.4%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

28.5%

28.5%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

No

01 January 2019 to 30 June 2019

42.5%

42.5%

Invesco Fund Managers Limited

INVESCO LTD

No

01 January 2019 to 30 June 2019

23.4%

23.4%

Investec Bank PLC

INVESTEC PLC

No

01 October 2018 to 31 March 2019

65.2%

50.0%

69.8%

65.4%

Investment Funds Direct Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

86.9%

87.2%

87.1%

J D Williams & Company Limited

N BROWN GROUP PLC

No

01 September 2018 to 28 February 2019

57.7%

57.7%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

57.8%

57.8%

J.P. Morgan Trustee & Administration Services Limited

JPMORGAN CHASE & CO

No

01 January 2019 to 30 June 2019

40.9%

40.9%

Kensington Mortgage Company Limited

NO GROUP

No

01 October 2018 to 31 March 2019

35.8%

35.8%

Landmark Mortgages Limited

NO GROUP

No

01 January 2019 to 30 June 2019

32.4%

32.4%

Leeds Building Society

LEEDS BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

58.8%

55.7%

33.1%

7.1%

52.4%

Legal & General (Portfolio Management Services) Ltd

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

83.3%

42.4%

77.7%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

63.2%

63.2%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

76.8%

11.7%

35.0%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

No

01 January 2019 to 30 June 2019

64.4%

45.2%

41.7%

48.3%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

34.6%

34.6%

Liverpool Victoria Friendly Society Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

81.2%

60.1%

78.5%

65.5%

Liverpool Victoria Insurance Company Limited

LIVERPOOL VICTORIA FRIENDLY SOCIETY LTD

No

01 January 2019 to 30 June 2019

61.5%

61.5%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

63.5%

63.5%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

60.0%

13.5%

53.7%

58.4%

52.4%

58.7%

Loans.co.uk Ltd

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

0.0%

18.8%

18.7%

London and Country Mortgages Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

60.8%

13.7%

50.8%

London General Insurance Company Limited

TWG EUROPE LIMITED

Yes

01 January 2019 to 30 June 2019

40.8%

40.8%

M & G Securities Limited

PRUDENTIAL PLC

No

01 January 2019 to 30 June 2019

42.4%

42.4%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

01 January 2019 to 30 June 2019

54.2%

54.2%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

01 January 2019 to 30 June 2019

57.7%

47.1%

61.1%

59.8%

MBNA Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

44.8%

64.7%

62.0%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

01 December 2018 to 31 May 2019

47.8%

47.8%

Metro Bank PLC

METRO BANK PLC

No

01 January 2019 to 30 June 2019

44.6%

34.3%

44.4%

Monzo Bank Ltd

MONZO BANK LIMITED

No

01 September 2018 to 28 February 2019

50.9%

50.9%

Mortgage Business Plc, The

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

36.0%

36.0%

Mortgage Works (UK) Plc, The

NATIONWIDE BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

50.5%

50.5%

Motorway Direct Plc

CAR PROTECT HOLDINGS LIMITED

No

01 October 2018 to 31 March 2019

9.2%

9.2%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

No

01 October 2018 to 31 March 2019

39.5%

39.5%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

68.3%

24.0%

62.3%

64.1%

44.1%

66.4%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

05 October 2018 to 04 April 2019

53.8%

41.7%

60.6%

37.6%

20.7%

48.5%

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

55.6%

37.7%

27.3%

28.6%

36.9%

NFU Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

Yes

01 January 2019 to 30 June 2019

40.2%

63.8%

38.1%

62.5%

Northern Bank Limited

DANSKE BANK A/S

No

01 January 2019 to 30 June 2019

21.5%

0.0%

43.1%

32.8%

8.3%

26.0%

Nottingham Building Society

NOTTINGHAM BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

57.4%

52.3%

13.2%

26.4%

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

01 October 2018 to 31 March 2019

28.3%

61.9%

20.0%

58.0%

Old Mutual Wealth Life & Pensions Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

57.5%

63.8%

58.0%

Old Mutual Wealth Life Assurance Limited

OLD MUTUAL LTD

No

01 January 2019 to 30 June 2019

56.4%

24.4%

40.8%

39.6%

One Call Insurance Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

22.7%

22.7%

OneSavings Bank Plc

ONESAVINGS BANK PLC

No

01 January 2019 to 30 June 2019

48.8%

43.9%

7.8%

44.2%

PA (GI) Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

47.9%

47.9%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

01 October 2018 to 31 March 2019

35.6%

42.4%

2.3%

22.7%

Paratus AMC Limited

STERLING HOLDINGS LP

No

01 January 2019 to 30 June 2019

18.3%

0.9%

6.5%

Pepper (UK) Limited

NO GROUP

No

01 January 2019 to 30 June 2019

27.3%

27.3%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

78.8%

88.9%

72.3%

57.9%

74.3%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

64.7%

66.7%

61.1%

41.9%

60.1%

Pinnacle Insurance Plc

BNP PARIBAS SA

No

01 January 2019 to 30 June 2019

25.6%

25.6%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

52.2%

61.6%

5.0%

0.0%

36.7%

Prudential Assurance Company Limited, The

PRUDENTIAL PLC

Yes

01 January 2019 to 30 June 2019

72.5%

52.6%

65.0%

73.8%

72.4%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

01 January 2019 to 30 June 2019

6.7%

6.7%

QBE UK Limited

QBE INSURANCE GROUP LTD

No

01 January 2019 to 30 June 2019

66.9%

66.9%

Qmetric Group Limited

R&H TRUST CO LTD

No

01 October 2018 to 31 March 2019

28.1%

28.1%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

01 September 2018 to 28 February 2019

74.3%

39.6%

73.8%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

Yes

01 January 2019 to 30 June 2019

44.7%

44.7%

ReAssure Limited

SWISS RE AG

No

01 January 2019 to 30 June 2019

62.5%

20.0%

29.3%

36.7%

47.2%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

No

01 October 2018 to 31 March 2019

36.0%

36.0%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

No

02 July 2018 to 01 January 2019

44.1%

44.1%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

66.5%

66.5%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

64.6%

33.3%

62.7%

63.9%

41.4%

64.1%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

01 January 2019 to 30 June 2019

57.7%

41.3%

35.4%

50.2%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

50.1%

50.1%

Saga Services Limited

SAGA PLC

No

01 August 2018 to 31 January 2019

34.3%

34.3%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

01 September 2018 to 28 February 2019

83.4%

62.7%

42.8%

80.5%

Santander Cards UK Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

3.2%

21.9%

21.9%

Santander ISA Managers Limited

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

44.9%

44.9%

Santander UK Plc

BANCO SANTANDER SA

No

01 January 2019 to 30 June 2019

38.0%

44.4%

51.7%

64.4%

19.4%

44.9%

Scottish Equitable Plc

AEGON NV

No

01 January 2019 to 30 June 2019

54.7%

49.1%

50.0%

54.0%

Scottish Friendly Assurance Society Limited

NO GROUP

Yes

01 January 2019 to 30 June 2019

69.0%

0.0%

31.7%

70.6%

62.1%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

76.3%

68.5%

72.4%

74.3%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

76.4%

76.4%

Sesame Limited

AVIVA PLC

No

01 January 2019 to 30 June 2019

28.8%

35.1%

18.2%

25.2%

24.0%

Share Centre Limited, The

SHARE PLC

No

01 January 2019 to 30 June 2019

37.1%

37.5%

37.5%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

01 January 2019 to 30 June 2019

56.4%

31.9%

1.9%

35.4%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

01 January 2019 to 30 June 2019

91.2%

91.2%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

No

01 January 2019 to 30 June 2019

32.4%

32.4%

Skipton Building Society

SKIPTON BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

75.1%

85.7%

52.6%

12.6%

57.3%

51.9%

Society of Lloyd's

SOCIETY OF LLOYD'S

No

01 January 2019 to 30 June 2019

46.9%

46.9%

SquareTrade Limited

THE ALLSTATE CORP.

No

01 January 2019 to 30 June 2019

80.6%

80.6%

SSE Home Services Limited

SSE PLC

No

01 October 2018 to 31 March 2019

89.2%

89.2%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

No

01 January 2019 to 30 June 2019

61.3%

61.3%

St James's Place UK plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

84.8%

90.0%

82.6%

84.7%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

No

01 January 2019 to 30 June 2019

31.9%

0.0%

12.6%

33.4%

29.1%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

No

01 January 2019 to 30 June 2019

47.2%

36.4%

15.0%

42.5%

45.6%

Starling Bank Limited

STARLING BANK LIMITED

No

01 December 2018 to 31 May 2019

44.9%

44.9%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

No

01 January 2019 to 30 June 2019

86.7%

86.7%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

01 October 2018 to 31 March 2019

11.2%

11.2%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

01 January 2019 to 30 June 2019

34.0%

23.1%

19.7%

26.0%

Swinton Group Ltd

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

53.4%

33.3%

53.4%

Telefonica Insurance S.A.

TELEFONICA SA

No

01 January 2019 to 30 June 2019

62.2%

62.2%

Tesco Personal Finance PLC

TESCO PLC

No

01 September 2018 to 28 February 2019

44.8%

60.1%

37.5%

40.5%

Tesco Underwriting Limited

AGEAS SA-NV

No

01 January 2019 to 30 June 2019

48.2%

48.2%

Topaz Finance Limited

COMPUTERSHARE LIMITED

No

01 January 2019 to 30 June 2019

30.5%

30.5%

Towergate Underwriting Group Limited

ARDONAGH GROUP

No

01 January 2019 to 30 June 2019

45.7%

45.7%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

01 October 2018 to 31 March 2019

2.0%

2.0%

TSB Bank plc

BANCO DE SABADELL SA

No

01 January 2019 to 30 June 2019

78.7%

70.5%

62.8%

78.3%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

01 January 2019 to 30 June 2019

66.3%

66.3%

UBS AG

UBS GROUP AG

No

01 January 2019 to 30 June 2019

39.6%

14.3%

71.5%

66.6%

UK General Insurance Limited

NO GROUP

No

01 October 2018 to 31 March 2019

58.2%

58.2%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

01 January 2019 to 30 June 2019

66.4%

69.8%

36.4%

40.0%

56.1%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

No

01 October 2018 to 31 March 2019

72.2%

72.2%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

01 January 2019 to 30 June 2019

29.2%

29.2%

Virgin Money plc

CYBG PLC

No

01 January 2019 to 30 June 2019

57.7%

68.0%

58.5%

Virgin Money Unit Trust Managers Ltd

NO GROUP

No

01 January 2019 to 30 June 2019

51.6%

41.2%

44.8%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

01 January 2019 to 30 June 2019

100.0%

38.2%

100.0%

38.2%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

01 January 2019 to 30 June 2019

16.9%

16.9%

Welcome Financial Services Limited

NO GROUP

No

01 January 2019 to 30 June 2019

12.2%

49.7%

47.9%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

No

01 October 2018 to 31 March 2019

38.9%

39.1%

50.9%

44.8%

Xbridge Limited

TRAVELERS COMPANIES INC.

No

01 January 2019 to 30 June 2019

46.5%

46.5%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

No

01 January 2019 to 30 June 2019

72.9%

66.0%

29.6%

9.2%

43.7%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

45.5%

52.7%

45.3%

49.3%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

01 January 2019 to 30 June 2019

76.1%

76.1%

Complaints data - Consumer Credit

Firm Name

Group

Joint Report

Reporting Frequency

Reporting Period

Complaints Opened

Complaints Closed

Percentage Upheld

1st Stop Car Finance Ltd

POLLEN STREET CAPITAL HOLDINGS LIMITED

No

Half Yearly

01 October 2018 to 31 March 2019

589

504

52.0%

Active Securities Limited

ACTIVE SECURITIES LIMITED

No

Half Yearly

01 October 2018 to 31 March 2019

4,394

5,624

23.2%

Adrian Flux Insurance Services Group

NO GROUP

No

Half Yearly

01 September 2018 to 28 February 2019

37

37

54.1%

Advantage Finance Ltd

S & U PLC

No

Half Yearly

01 August 2018 to 31 January 2019

695

717

52.2%

Ageas Insurance Limited

AGEAS SA-NV

No

Half Yearly

01 January 2019 to 30 June 2019

2

2

100.0%

Ageas Retail Limited

AGEAS SA-NV

No

Half Yearly

01 January 2019 to 30 June 2019

410

409

44.7%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

No

Half Yearly

01 January 2019 to 30 June 2019

34

36

52.8%

Ald Automotive Limited

No

Half Yearly

01 January 2019 to 30 June 2019

730

669

49.0%

Aldermore Bank Plc

FIRSTRAND LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

35

34

29.4%

Allianz Insurance Plc

ALLIANZ SE

No

Half Yearly

01 January 2019 to 30 June 2019

6

3

66.7%

Amigo Loans Ltd

NO GROUP

Yes

Year

01 April 2018 to 31 March 2019

6,308

6,421

37.0%

Arnold Clark Automobiles Limited

ARNOLD CLARK AUTOMOBILES LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

146

145

5.5%

Arrow Global Limited

ARROW GLOBAL GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

942

868

45.5%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

Yes

Half Yearly

01 January 2019 to 30 June 2019

2

5

20.0%

Arval UK Limited

BNP PARIBAS SA

No

Half Yearly

01 January 2019 to 30 June 2019

1,887

1,802

70.5%

Arvato Financial Solutions Limited

BERTELSMANN UK LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

551

534

30.7%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

101

99

27.3%

Automobile Association Insurance Services Limited

AA PLC

No

Half Yearly

01 August 2018 to 31 January 2019

328

346

19.7%

Aviva UK Digital Limited

AVIVA PLC

No

Half Yearly

01 January 2019 to 30 June 2019

28

29

51.7%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

2,914

2,906

54.5%

Barclays Bank Plc

BARCLAYS PLC

No

Half Yearly

01 January 2019 to 30 June 2019

9,828

9,221

54.4%

Barclays Bank UK PLC

BARCLAYS PLC

Yes

Half Yearly

01 January 2019 to 30 June 2019

2,120

2,072

57.1%

BFSL Limited

BGL GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

712

599

59.9%

BISL Limited

BGL GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

86

53

71.7%

Black Horse Limited

LLOYDS BANKING GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

3,718

3,628

56.0%

Blue Motor Finance Ltd

NO GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

1,631

1,525

33.9%

BMW Financial Services(GB) Limited

BMW AG

No

Half Yearly

01 January 2019 to 30 June 2019

3,389

3,415

51.6%

British Gas Services Limited

CENTRICA PLC

Yes

Half Yearly

01 January 2019 to 30 June 2019

51

39

23.1%

Cabot Credit Management Group Limited

ENCORE CAPITAL GROUP, INC.

No

Half Yearly

01 January 2019 to 30 June 2019

4,387

4,285

29.0%

Capquest Debt Recovery Limited

ARROW GLOBAL GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

1,112

1,014

50.3%

Card Protection Plan Ltd

CPP GROUP

Yes

Half Yearly

01 January 2019 to 30 June 2019

0

1

100.0%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

98

82

40.2%

Carphone Warehouse Ltd, The

DIXONS CARPHONE PLC

No

Half Yearly

01 November 2018 to 30 April 2019

123

120

87.5%

Carrot Risk Technologies Ltd

TRAK GLOBAL GROUP LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

13

12

75.0%

CASH ON GO LIMITED

CASH ON GO LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

3,660

3,639

15.0%

CashEuroNet UK LLC

CASHEURONET UK, LLC

No

Half Yearly

01 January 2019 to 30 June 2019

20,611

17,291

24.4%

Caversham Finance Limited

BRIGHTHOUSE TOPCO LIMITED

No

Half Yearly

01 October 2018 to 31 March 2019

21,114

14,044

70.2%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

416

411

49.6%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

No

Half Yearly

01 August 2018 to 31 January 2019

32,058

31,489

12.5%

Clydesdale Bank Plc

CYBG PLC

Yes

Half Yearly

01 October 2018 to 31 March 2019

562

537

71.5%

Compare The Market Limited

BGL GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

12

11

27.3%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

14

12

41.7%

Covea Insurance plc

COVEA COOPERATIONS SA

Yes

Half Yearly

01 January 2019 to 30 June 2019

33

34

73.5%

Coventry Building Society

COVENTRY BUILDING SOCIETY

No

Half Yearly

01 January 2019 to 30 June 2019

4

4

50.0%

Creation Consumer Finance Ltd

BNP PARIBAS SA

No

Half Yearly

01 January 2019 to 30 June 2019

1,659

1,748

49.1%

Damartex UK Limited

DAMARTEX UK LIMITED

No

Year

01 July 2018 to 30 June 2019

1,734

1,718

77.4%

Devitt Insurance Services Ltd

NO GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

104

103

23.3%

DJS (UK) Limited

DJS HOLDING LIMITED

No

Half Yearly

01 August 2018 to 31 January 2019

3,420

3,801

39.3%

Elderbridge Limited

TECH MAHINDRA LIMITED

No

Half Yearly

01 October 2018 to 31 March 2019

39

41

46.3%

Elevate Credit International Limited

ELEVATE CREDIT, INC.

No

Half Yearly

01 January 2019 to 30 June 2019

15,602

16,864

20.6%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

No

Half Yearly

01 September 2018 to 28 February 2019

7

6

83.3%

EQUIFAX LIMITED

EQUIFAX INC

No

Half Yearly

01 January 2019 to 30 June 2019

6,014

5,944

20.7%

EUI Limited

ADMIRAL GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

1,110

1,123

20.8%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

63

61

57.4%

Evergreen Finance London Limited

EVERGREEN FINANCE LONDON LIMITED

No

Year

01 July 2018 to 30 June 2019

1,653

1,625

4.6%

Everyday Loans Limited

NON-STANDARD FINANCE PLC

No

Half Yearly

01 January 2019 to 30 June 2019

572

529

37.1%

Experian Limited

EXPERIAN PLC

No

Half Yearly

01 October 2018 to 31 March 2019

13,799

13,385

33.4%

FCE Bank Plc

FORD MOTOR CO

No

Half Yearly

01 January 2019 to 30 June 2019

658

691

53.7%

Ferratum UK Ltd

FERRATUM UK LTD

No

Half Yearly

01 January 2019 to 30 June 2019

2,310

1,498

2.6%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

224

233

73.4%

First Response Finance Ltd

ITOCHU CORPORATION

No

Half Yearly

01 October 2018 to 31 March 2019

678

725

66.1%

FirstRand Bank Limited

FIRSTRAND LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

6,339

6,476

54.0%

Foundation for Credit Counselling

FOUNDATION FOR CREDIT COUNSELLING

No

Half Yearly

01 January 2019 to 30 June 2019

1,097

1,075

48.7%

Freemans Plc

FREEMAN GRATTAN HOLDINGS

No

Half Yearly

01 September 2018 to 28 February 2019

4,461

4,505

53.1%

Gain Credit LLC

LENDING STREAM LLC

No

Half Yearly

01 January 2019 to 30 June 2019

18,472

16,994

28.3%

Go Car Credit Limited

CARFICO LIMITED

No

Year

01 April 2018 to 31 March 2019

1,489

1,576

28.4%

Grattan Plc

FREEMAN GRATTAN HOLDINGS

No

Half Yearly

01 September 2018 to 28 February 2019

7,352

7,412

53.4%

Harvey & Thompson Limited

H & T GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

640

639

4.5%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

No

Half Yearly

01 January 2019 to 30 June 2019

226

238

60.1%

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

No

Half Yearly

01 October 2018 to 31 March 2019

7,416

7,562

52.3%

Hoist Finance UK Limited

HOIST FINANCE UK LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

2,098

2,346

29.2%

HSBC Bank Plc

HSBC HOLDINGS PLC

No

Half Yearly

01 January 2019 to 30 June 2019

49

46

63.0%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

No

Half Yearly

01 January 2019 to 30 June 2019

8,469

8,579

55.7%

Indigo Michael Limited

ACCOUNT TECHNOLOGIES LIMITED

No

Half Yearly

01 September 2018 to 28 February 2019

1,246

1,286

48.6%

Instant Cash Loans Limited

AURAJOKI HOLDINGS UK LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

23,274

30,353

17.0%

Investec Bank PLC

INVESTEC PLC

No

Half Yearly

01 October 2018 to 31 March 2019

5

5

40.0%

J D Williams & Company Limited

N BROWN GROUP PLC

No

Half Yearly

01 September 2018 to 28 February 2019

4,475

4,855

23.9%

LeasePlan UK Limited

INULA HOLDING UK LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

1,637

1,554

60.1%

Legal & General Insurance Limited

LEGAL & GENERAL GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

196

191

81.2%

Lex Autolease Ltd

LLOYDS BANKING GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

1,928

1,905

54.1%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

77

75

89.3%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

4,620

4,582

53.3%

Loans 2 Go Limited

MONEY IN MINUTES LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

1,117

1,153

10.4%

Lowell Financial Ltd

LOWELL GROUP LIMITED

Yes

Half Yearly

01 January 2019 to 30 June 2019

13,774

14,312

48.6%

Madison CF UK Limited

MADISON CF UK LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

4,522

3,501

24.9%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

22

22

54.5%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

No

Half Yearly

01 January 2019 to 30 June 2019

1,166

1,153

59.4%

MCE Insurance Limited

MCE INSURANCE LIMITED

No

Half Yearly

01 December 2018 to 31 May 2019

599

599

93.0%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

No

Half Yearly

01 January 2019 to 30 June 2019

3,918

3,670

51.6%

Metro Bank PLC

METRO BANK PLC

No

Half Yearly

01 January 2019 to 30 June 2019

159

161

35.4%

MMP Financial Limited

NO GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

517

357

5.0%

Moneybarn No. 1 Limited

PROVIDENT FINANCIAL PLC

Yes

Half Yearly

01 January 2019 to 30 June 2019

2,241

2,843

41.0%

MoneyPlus Group Limited

PALATINE PRIVATE EQUITY FUND LP

No

Half Yearly

01 September 2018 to 28 February 2019

580

609

48.6%

Monzo Bank Ltd

MONZO BANK LIMITED

No

Half Yearly

01 September 2018 to 28 February 2019

2

2

100.0%

Morses Club PLC

MORSES CLUB PLC

No

Half Yearly

01 September 2018 to 28 February 2019

1,932

2,322

20.7%

MYJAR Limited

MYJAR HOLDINGS LIMITED

No

Half Yearly

01 September 2018 to 28 February 2019

5,382

7,355

22.2%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

4,332

4,539

70.5%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

No

Half Yearly

05 October 2018 to 04 April 2019

1,168

1,160

56.6%

Newcastle Building Society

NEWCASTLE BUILDING SOCIETY

No

Half Yearly

01 January 2019 to 30 June 2019

1

NewDay Ltd

NO GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

20,533

23,564

48.4%

Next Retail Limited

NO GROUP

No

Half Yearly

01 August 2018 to 31 January 2019

9,812

9,811

29.2%

Northern Bank Limited

DANSKE BANK A/S

No

Half Yearly

01 January 2019 to 30 June 2019

65

58

15.5%

NRAM Limited

UK ASSET RESOLUTION LIMITED

No

Half Yearly

01 October 2018 to 31 March 2019

17

22

22.7%

Oakam Ltd

AKROD LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

674

895

28.0%

OAKBROOK FINANCE LIMITED

OAKBROOK HOLDINGS LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

1,269

909

30.3%

Omni Capital Retail Finance Limited

CASTLE TRUST HOLDINGS (JERSEY) LIMITED

No

Half Yearly

01 October 2018 to 31 March 2019

1,678

1,258

44.7%

One Call Insurance Services Limited

NO GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

121

117

31.6%

Oodle Financial Services Limited

OODLE FINANCIAL SERVICES LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

911

741

41.6%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

Yes

Half Yearly

01 October 2018 to 31 March 2019

1,053

1,059

40.2%

PDL Finance Limited

SDJ ENTERPRISES LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

2,154

2,257

10.5%

PRA Group (UK) Limited

PRA GROUP, INC.

No

Half Yearly

01 January 2019 to 30 June 2019

1,932

1,808

25.4%

Premium Credit Limited

FIFTH CINVEN FUND LP, THE

No

Half Yearly

01 January 2019 to 30 June 2019

2,229

2,171

30.7%

Provident Personal Credit Limited

PROVIDENT FINANCIAL PLC

No

Half Yearly

01 January 2019 to 30 June 2019

18,755

14,724

32.2%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

3,732

3,732

42.3%

Qmetric Group Limited

R&H TRUST CO LTD

No

Half Yearly

01 October 2018 to 31 March 2019

2

2

0.0%

Quint Group Limited

NO GROUP

No

Half Yearly

29 September 2018 to 28 March 2019

553

553

42.3%

R. Raphael & Sons Plc

LENLYN HOLDINGS PLC

No

Half Yearly

01 September 2018 to 28 February 2019

112

105

31.4%

RCI Financial Services Limited

RENAULT

No

Half Yearly

01 January 2019 to 30 June 2019

779

737

37.6%

Royal Bank of Scotland Plc, The

THE ROYAL BANK OF SCOTLAND GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

1,553

1,655

67.7%

Royal London Mutual Insurance Society Limited, The

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

No

Half Yearly

01 January 2019 to 30 June 2019

2

2

0.0%

S.D. Taylor Limited

NON-STANDARD FINANCE PLC

No

Half Yearly

01 January 2019 to 30 June 2019

576

561

33.5%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

14

14

14.3%

Sainsbury's Bank Plc

J SAINSBURY PLC

No

Half Yearly

01 September 2018 to 28 February 2019

1,247

1,229

85.8%

Santander Consumer (UK) Plc

BANCO SANTANDER SA

No

Half Yearly

01 January 2019 to 30 June 2019

1,567

1,514

54.6%

Santander UK Plc

BANCO SANTANDER SA

No

Half Yearly

01 January 2019 to 30 June 2019

2,328

2,287

49.4%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

No

Half Yearly

01 January 2019 to 30 June 2019

4,097

3,909

49.0%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

2,337

1,991

72.5%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

23,290

24,441

36.8%

SSE Home Services Limited

SSE PLC

No

Half Yearly

01 October 2018 to 31 March 2019

1

0

Starling Bank Limited

STARLING BANK LIMITED

No

Half Yearly

01 December 2018 to 31 May 2019

10

10

0.0%

STARTLINE MOTOR FINANCE LIMITED

STARTLINE INVESTORS LP

No

Half Yearly

01 January 2019 to 30 June 2019

1,053

1,096

42.6%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

No

Half Yearly

01 October 2018 to 31 March 2019

11,735

10,349

22.4%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

No

Half Yearly

01 January 2019 to 30 June 2019

1

Swinton Group Ltd

ARDONAGH GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

494

423

52.2%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

No

Half Yearly

01 October 2018 to 31 March 2019

3,628

3,141

34.7%

Tesco Personal Finance PLC

TESCO PLC

No

Half Yearly

01 September 2018 to 28 February 2019

500

595

50.8%

Toyota Financial Services (UK) Plc

TOYOTA MOTOR CORPORATION

No

Half Yearly

01 October 2018 to 31 March 2019

146

134

31.3%

TRANSUNION INTERNATIONAL UK LIMITED

TRANSUNION INFORMATION GROUP LIMITED

No

Half Yearly

01 January 2019 to 30 June 2019

847

821

28.9%

TSB Bank plc

BANCO DE SABADELL SA

No

Half Yearly

01 January 2019 to 30 June 2019

921

1,526

72.4%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

No

Half Yearly

01 January 2019 to 30 June 2019

97

95

40.0%

UBS AG

UBS GROUP AG

No

Half Yearly

01 January 2019 to 30 June 2019

0

1

0.0%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

164

168

72.6%

Uncle Buck Finance LLP

NO GROUP

No

Half Yearly

01 October 2018 to 31 March 2019

3,589

4,130

12.1%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

No

Half Yearly

01 January 2019 to 30 June 2019

150

140

27.1%

Vauxhall Finance plc

VAUXHALL FINANCE PLC

No

Half Yearly

01 January 2019 to 30 June 2019

1,298

1,218

29.6%

Virgin Media Mobile Finance Limited

LIBERTY GLOBAL PLC

No

Half Yearly

01 January 2019 to 30 June 2019

3,381

3,158

94.9%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

Yes

Half Yearly

01 January 2019 to 30 June 2019

105

105

60.0%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

No

Half Yearly

01 January 2019 to 30 June 2019

12,282

13,152

58.4%

Welcome Financial Services Limited

NO GROUP

No

Half Yearly

01 January 2019 to 30 June 2019

253

283

3.5%

Wescot Credit Services Limited

ENCORE CAPITAL GROUP, INC.

No

Half Yearly

01 January 2019 to 30 June 2019

2,237

2,290

51.0%

Xbridge Limited

TRAVELERS COMPANIES INC.

No

Half Yearly

01 January 2019 to 30 June 2019

5

5

20.0%

Zopa Limited

ZOPA HOLDINGS INC

No

Half Yearly

01 January 2019 to 30 June 2019

609

586

28.0%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

No

Half Yearly

01 January 2019 to 30 June 2019

22

22

81.8%