Firm-level complaints data sortable table: 2020 H1

The data relates to the first half of 2020 (H1) and includes data from firms that report 500 or more complaints within this six month reporting period, or 1,000 or more for an annual reporting period.

Context A

Complaints data - Context (Provision)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

6.51

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

3.28

1.73

Old Mutual Wealth Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

1.51

One Call Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1.91

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2020 to 30-06-2020

2.72

16.25

10.14

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2019 to 31-03-2020

1.38

6.01

Pepper (UK) Limited

NO GROUP

no

01-01-2020 to 30-06-2020

22.4

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

2.14

26.46

2.43

4.59

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

1.61

19.23

1.48

3.82

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2019 to 31-03-2020

0.51

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2020 to 30-06-2020

2.01

1.59

34.98

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

1.01

3.79

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-01-2020 to 30-06-2020

8.07

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2020 to 30-06-2020

0.59

ReAssure Limited

SWISS RE AG

no

01-01-2020 to 30-06-2020

0.93

2

2.54

6.79

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-10-2019 to 31-03-2020

19.12

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

2.95

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

1.73

Saga Services Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

2.71

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

6.02

16.53

3.02

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2019 to 31-03-2020

79.79

Next Risk Solutions Limited

NO GROUP

no

01-10-2019 to 31-03-2020

68.82

Scottish Equitable Plc

AEGON NV

no

01-01-2020 to 30-06-2020

1.07

1.07

3.4

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

3.12

0.47

7.31

141.91

3.17

Landmark Mortgages Limited

NO GROUP

no

01-01-2020 to 30-06-2020

31.17

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

0.75

4.59

1.17

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

0.78

0.53

1.31

Legal Insurance Management Ltd

NO GROUP

no

01-08-2019 to 31-01-2020

0.21

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

0.37

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2020 to 30-06-2020

1.3

1.6

2.59

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

1.31

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

3.28

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-01-2020 to 30-06-2020

0.32

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2019 to 04-04-2020

1.63

3.25

1.23

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2020 to 30-06-2020

1.81

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

4.91

12.22

28.84

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

3.09

4.61

Metro Bank PLC

METRO BANK PLC

no

01-01-2020 to 30-06-2020

3.39

4.37

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2019 to 29-02-2020

5.75

1.48

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2019 to 31-01-2020

0.63

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

3.12

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2019 to 31-03-2020

0.59

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

3.76

1.61

4.97

3.41

2.42

Santander UK Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

3.05

6.28

36.42

2.85

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

3.62

2.03

0.25

3.75

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2020 to 30-06-2020

1.1

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2020 to 30-06-2020

4.05

7.32

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

3.37

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2020 to 30-06-2020

0.7

2.28

1.26

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2020 to 30-06-2020

2.52

2.25

0.18

3.25

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

3.66

1.14

6.75

3.1

2.52

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2020 to 30-06-2020

1.03

0.53

0.6

The Share Centre Limited

SHARE PLC

no

01-01-2020 to 30-06-2020

7.73

1.82

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2020 to 30-06-2020

22.3

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

3.17

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

2.39

The Co-operative Bank Plc

CO-OPERATIVE BANK PLC (THE)

no

01-01-2020 to 30-06-2020

2.74

7.25

78.19

UBS AG

UBS GROUP AG

no

01-01-2020 to 30-06-2020

2.11

7.35

10.28

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

1.97

7.9

1.13

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2020 to 30-06-2020

4.68

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2020 to 30-06-2020

1.02

5.71

2.18

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-01-2020 to 30-06-2020

0.64

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

0.51

3.67

23.48

0.24

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

0.66

5.95

0.69

Zopa Bank Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

1.48

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

3.55

0.91

4.65

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

21.55

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

1.22

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

1.01

0.75

5.37

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

9.1

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

1.44

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2020 to 30-06-2020

5.17

3.18

2.83

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2020 to 30-06-2020

3.85

17.26

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

6.35

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2020 to 30-06-2020

0.59

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

1.36

3.47

3.11

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2020 to 30-06-2020

0.64

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2020 to 30-06-2020

9.4

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

1.3

1.69

1.79

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2019 to 29-02-2020

4.22

35.3

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

0.53

14.22

0.63

1.54

Starling Bank Limited

STARLING BANK LIMITED

no

01-12-2019 to 31-05-2020

1.93

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2020 to 30-06-2020

22.68

Sterling ISA Managers Limited

NO GROUP

no

01-01-2020 to 30-06-2020

3.75

3.16

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2019 to 31-03-2020

32.27

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2020 to 30-06-2020

0.87

2.87

8.42

Tandem Bank Limited

NO GROUP

no

01-01-2020 to 30-06-2020

5.76

Target Servicing Limited

NO GROUP

no

01-10-2019 to 31-03-2020

2.52

Telefonica Insurance S.A.

TELEFONICA SA

no

01-01-2020 to 30-06-2020

6.02

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2019 to 31-03-2020

9.91

Investment Funds Direct Limited

M&G GROUP

no

01-01-2020 to 30-06-2020

5.55

3.1

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2020 to 30-06-2020

1.25

4.86

1.36

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

3993882.35

AXA France IARD

NO GROUP

no

01-01-2020 to 30-06-2020

1500.15

AXA Insurance UK Plc

AXA SA

no

01-01-2020 to 30-06-2020

3.87

AXA PPP Healthcare Limited

AXA SA

no

01-01-2020 to 30-06-2020

29.58

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2019 to 31-03-2020

0.11

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2020 to 30-06-2020

6.1

5.06

89.99

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

1.79

0.11

7.62

155.12

8.2

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2020 to 30-06-2020

7.44

6.51

19.44

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2020 to 30-06-2020

3.35

12.37

9.61

7.84

Bought By Many Ltd

NO GROUP

no

01-10-2019 to 31-03-2020

4.93

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2020 to 30-06-2020

0.3

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-10-2019 to 31-03-2020

32.42

British Gas Services Limited

CENTRICA PLC

yes

01-01-2020 to 30-06-2020

9.24

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2020 to 30-06-2020

3.74

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2019 to 30-04-2020

0.65

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2020 to 30-06-2020

5.92

10.24

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

0.7

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

4.08

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2020 to 30-06-2020

1.49

13.02

Chubb European Group SE

CHUBB LIMITED

no

01-01-2020 to 30-06-2020

1.66

AWP P&C SA

ALLIANZ SE

no

01-01-2020 to 30-06-2020

0.22

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

1.43

7.63

1.23

2.58

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2019 to 31-01-2020

2.44

54.01

Al Rayan Bank PLC

NO GROUP

no

01-01-2020 to 30-06-2020

12.72

37.09

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

2.99

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

1.96

Action 365 Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

26.37

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2019 to 29-02-2020

1.54

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

0.69

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

1.61

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2020 to 30-06-2020

0.94

2.57

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-01-2020 to 30-06-2020

10.15

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

1.88

6.67

Aviva Insurance Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

4.73

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2020 to 30-06-2020

1.6

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2020 to 30-06-2020

2.2

0.05

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2019 to 31-05-2020

1.19

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

0.31

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

3.09

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2020 to 30-06-2020

2.13

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2020 to 30-06-2020

3.51

Atom Bank PLC

ATOM BANK PLC

no

01-10-2019 to 31-03-2020

7.49

12.16

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

no

01-01-2020 to 30-06-2020

3.9

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2020 to 30-06-2020

6.93

Clydesdale Bank Plc

CYBG PLC

yes

01-10-2019 to 31-03-2020

3.95

4.04

786.09

Investec Bank PLC

INVESTEC PLC

no

01-10-2019 to 31-03-2020

5.49

4.34

2.86

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

0.75

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

9.69

2.49

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2020 to 30-06-2020

4.42

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2020 to 30-06-2020

1.58

0.92

0.36

Funding Circle Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

2.69

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

4.75

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

7.07

1.5

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2020 to 30-06-2020

11.42

0.4

0.42

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0.51

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-01-2020 to 30-06-2020

4.07

FCE Bank Plc

FORD MOTOR CO

no

01-01-2020 to 30-06-2020

4.36

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

2.68

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2020 to 30-06-2020

30.76

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

2.79

0.58

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

6.02

0.18

10.27

9.68

2.65

IGO4 Limited

NO GROUP

no

01-01-2020 to 30-06-2020

7.94

Ikano Bank AB (publ)

NO GROUP

no

01-01-2020 to 30-06-2020

7.89

439.48

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

2.56

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-01-2020 to 30-06-2020

2.19

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2020 to 30-06-2020

3.26

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

1.64

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

2.48

0.21

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-01-2020 to 30-06-2020

5.24

1.31

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

4.74

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-11-2019 to 30-04-2020

1.3

Corgi Homeplan Ltd

US BANCORP

no

01-01-2020 to 30-06-2020

6.12

Countrywide Assured Plc

CHESNARA PLC

no

01-01-2020 to 30-06-2020

1.61

1.98

9.85

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

3.78

0.67

7.92

1.45

0.42

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-01-2020 to 30-06-2020

1.83

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

1.58

3.38

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

4.69

1095.6

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2020 to 30-06-2020

12.4

7.59

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2020 to 30-06-2020

0.23

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2019 to 31-03-2020

3.26

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

1.91

2.5

1.27

Drydens Limited

NO GROUP

no

01-10-2019 to 31-03-2020

0.1

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2019 to 31-03-2020

19.78

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2020 to 30-06-2020

15.93

0.42

esure Insurance Limited

ESURE GROUP PLC

yes

01-01-2020 to 30-06-2020

1.91

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2020 to 30-06-2020

2.5

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

8.31

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2020 to 30-06-2020

9.26

Extracover Limited

NO GROUP

no

01-01-2020 to 30-06-2020

18.96

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

4.49

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

1.44

Context B

Complaints data - Context (intermediation)

Please note:

For some firms the context data for the insurance and protection product group is particularly high. This is because these firms are not able to calculate the total number of past PPI policies sold. Consequently, some of the context figures in the firm specific tables are based on the number of policies sold in a shorter period, or policies currently in force, rather than the total. This leads to higher overall contextualisation figures.

Firm name

Firm Group

Joint report

Reporting period

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

6.21

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2019 to 31-03-2020

2.11

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2019 to 31-03-2020

3.32

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-10-2019 to 31-03-2020

22.03

One Call Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

2.22

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2019 to 04-04-2020

27.76

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

82.21

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2019 to 29-02-2020

4.4

Qmetric Group Limited

R&H TRUST CO LTD

no

01-10-2019 to 31-03-2020

1.66

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2020 to 30-06-2020

4.43

M & G Securities Limited

PRUDENTIAL PLC

no

01-01-2020 to 30-06-2020

2.05

London and Country Mortgages Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

26.12

5.47

Legal Insurance Management Ltd

NO GROUP

no

01-08-2019 to 31-01-2020

0.61

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

1

46.07

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-01-2020 to 30-06-2020

0.82

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

46.12

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-07-2019 to 01-01-2020

1.83

Insure & Go Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

1.14

The Co-operative Bank Plc

CO-OPERATIVE BANK PLC (THE)

no

01-01-2020 to 30-06-2020

405.67

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-10-2019 to 31-03-2020

1.47

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

60.51

UK General Insurance Limited

NO GROUP

no

01-10-2019 to 31-03-2020

2.58

UBS AG

UBS GROUP AG

no

01-01-2020 to 30-06-2020

55.56

16.56

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2020 to 30-06-2020

0.67

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

188.14

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-11-2019 to 30-04-2020

3.31

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2020 to 30-06-2020

178.24

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2019 to 29-02-2020

7.23

Swinton Group Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

6.83

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2020 to 30-06-2020

345.45

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

4.44

3

3.97

6.21

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2020 to 30-06-2020

25.69

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

4.03

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

58.94

59.67

Interactive Brokers (UK) Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

0.01

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

7.22

Acm Ulr Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

4.22

Aviva UK Digital Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

0.27

Bought By Many Ltd

NO GROUP

no

01-10-2019 to 31-03-2020

10.23

BMW Financial Services(GB) Limited

BMW AG

no

01-01-2020 to 30-06-2020

0.05

BISL Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

5.73

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2020 to 30-06-2020

6.41

AWP P&C SA

ALLIANZ SE

no

01-01-2020 to 30-06-2020

0.83

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2020 to 30-06-2020

1.14

Automobile Association Insurance Services Limited

AA PLC

no

01-08-2019 to 31-01-2020

5.98

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

6.33

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

6.05

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-01-2020 to 30-06-2020

2.4

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

5.61

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

3.26

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2020 to 30-06-2020

5.11

0.73

Action 365 Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

47.32

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

2.31

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-01-2020 to 30-06-2020

4.3

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2019 to 31-01-2020

321.29

IGO4 Limited

NO GROUP

no

01-01-2020 to 30-06-2020

12.92

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2020 to 30-06-2020

67.23

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2020 to 30-06-2020

26.52

Homeserve Membership Limited

HOMESERVE PLC

no

01-10-2019 to 31-03-2020

59.32

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

no

04-09-2019 to 03-03-2020

1564.59

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

11.08

Extracover Limited

NO GROUP

no

01-01-2020 to 30-06-2020

0.16

Experian Limited

EXPERIAN PLC

no

01-10-2019 to 31-03-2020

0.11

3952.38

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

no

01-09-2019 to 29-02-2020

6.08

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-11-2019 to 30-04-2020

1.73

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2019 to 31-03-2020

12.98

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2020 to 30-06-2020

0.56

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

0.04

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

9.98

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

148.15

Corgi Homeplan Ltd

US BANCORP

no

01-01-2020 to 30-06-2020

12.08

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

17.07

3.96

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-01-2020 to 30-06-2020

1.76

Open

Complaints data - Open

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

1759

1759

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2020 to 30-06-2020

1624

51

115

8

1798

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2019 to 31-03-2020

1024

12984

30

14038

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

637

55

692

Old Mutual Wealth Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

521

521

One Call Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1817

1817

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2020 to 30-06-2020

989

462

3

1454

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-10-2019 to 31-03-2020

3262

3262

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2019 to 31-03-2020

306

509

178

993

Pepper (UK) Limited

NO GROUP

no

01-01-2020 to 30-06-2020

581

581

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

1249

5

383

219

1856

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

2926

9

2674

704

6313

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2019 to 31-03-2020

689

689

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2019 to 04-04-2020

46059

16

5637

40287

353

92352

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

597

342

19

6

964

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2020 to 30-06-2020

169

169

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-01-2020 to 30-06-2020

768

768

Qmetric Group Limited

R&H TRUST CO LTD

no

01-10-2019 to 31-03-2020

1564

1564

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2020 to 30-06-2020

5242

5242

RCI Financial Services Limited

RENAULT

no

01-01-2020 to 30-06-2020

127

127

ReAssure Limited

SWISS RE AG

no

01-01-2020 to 30-06-2020

1576

3

707

227

2513

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-10-2019 to 31-03-2020

1319

1319

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-07-2019 to 01-01-2020

723

723

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

18534

18534

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

528

528

Next Risk Solutions Limited

NO GROUP

no

01-10-2019 to 31-03-2020

554

554

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

92335

21

4670

15199

403

112628

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

10032

164

775

10971

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

8040

0

8040

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2020 to 30-06-2020

866

866

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2019 to 31-03-2020

1097

1097

Landmark Mortgages Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1514

1514

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-01-2020 to 30-06-2020

0

0

9

9

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

598

798

31

1

1428

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

985

58

1043

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

893

2221

338

3452

Legal Insurance Management Ltd

NO GROUP

no

01-08-2019 to 31-01-2020

511

511

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

570

570

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2020 to 30-06-2020

293

1597

192

2082

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

6685

6685

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

97634

126

4519

190392

1351

294022

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2019 to 31-03-2020

802

802

London and Country Mortgages Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

719

57

776

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-01-2020 to 30-06-2020

691

691

M & G Securities Limited

PRUDENTIAL PLC

no

01-01-2020 to 30-06-2020

1066

1066

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2020 to 30-06-2020

3268

3268

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

16390

22

26207

42619

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

10263

0

0

19444

0

29707

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2020 to 30-06-2020

772

772

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-01-2020 to 30-06-2020

3

3

Metro Bank PLC

METRO BANK PLC

no

01-01-2020 to 30-06-2020

6924

177

7101

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2019 to 29-02-2020

24961

5

24966

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2019 to 31-01-2020

631

631

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

107

107

Saga Services Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

5506

5506

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

18

122701

122719

Investment Funds Direct Limited

M&G GROUP

no

01-01-2020 to 30-06-2020

313

300

613

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2020 to 30-06-2020

34422

1790

46

36258

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-11-2019 to 30-04-2020

28627

28627

The Co-operative Bank Plc

CO-OPERATIVE BANK PLC (THE)

no

01-01-2020 to 30-06-2020

11877

3

1252

658

22

13812

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

693

0

0

693

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

922

922

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2020 to 30-06-2020

85

4279

90

4454

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2020 to 30-06-2020

8130

23

358

2613

11124

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

24535

8

1622

9350

149

35664

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2020 to 30-06-2020

3282

2196

413

5891

The Share Centre Limited

SHARE PLC

no

01-01-2020 to 30-06-2020

27

743

770

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2020 to 30-06-2020

3373

3373

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

762

762

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

34956

34956

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2019 to 29-02-2020

15218

160

37129

52507

UBS AG

UBS GROUP AG

no

01-01-2020 to 30-06-2020

30

2

6

499

537

UK General Insurance Limited

NO GROUP

no

01-10-2019 to 31-03-2020

3900

3900

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

2095

0

176

135

6

2412

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-10-2019 to 31-03-2020

1600

1600

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2020 to 30-06-2020

8296

8296

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2020 to 30-06-2020

2

6670

5

6677

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-01-2020 to 30-06-2020

16

16

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

209

97

237

5

548

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-01-2020 to 30-06-2020

719

719

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

1940

693

55

20

2708

Zopa Bank Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

85

85

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

1597

3

2343

543

4486

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

1145

1145

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2019 to 31-03-2020

116

116

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

71

71

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

963

963

Santander UK Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

76037

25

7693

18880

779

103414

Scottish Equitable Plc

AEGON NV

no

01-01-2020 to 30-06-2020

2928

468

77

3473

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

440

2

267

746

1455

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

4310

0

857

785

5952

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

0

655

655

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2020 to 30-06-2020

261

47

6

314

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2020 to 30-06-2020

812

403

12

0

1227

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

13279

13279

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2020 to 30-06-2020

1429

1429

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

1503

29

563

65

171

2331

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2020 to 30-06-2020

10414

10414

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2020 to 30-06-2020

15135

15135

Telefonica Insurance S.A.

TELEFONICA SA

no

01-01-2020 to 30-06-2020

5160

5160

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

3826

0

3826

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

0

623

0

28

371

1022

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

0

333

32

120

525

1010

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

2192

9

53

208

2462

Starling Bank Limited

STARLING BANK LIMITED

no

01-12-2019 to 31-05-2020

2582

2582

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2020 to 30-06-2020

3869

3869

Sterling ISA Managers Limited

NO GROUP

no

01-01-2020 to 30-06-2020

240

262

502

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2019 to 31-03-2020

4100

4100

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2020 to 30-06-2020

382

269

135

786

Swinton Group Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

5947

5947

Tandem Bank Limited

NO GROUP

no

01-01-2020 to 30-06-2020

463

463

Target Servicing Limited

NO GROUP

no

01-10-2019 to 31-03-2020

886

0

886

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-09-2019 to 29-02-2020

5929

5929

Investec Bank PLC

INVESTEC PLC

no

01-10-2019 to 31-03-2020

972

0

6

0

93

1071

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2020 to 30-06-2020

8

673

3

684

BMW Financial Services(GB) Limited

BMW AG

no

01-01-2020 to 30-06-2020

4

4

AWP P&C SA

ALLIANZ SE

no

01-01-2020 to 30-06-2020

594

594

AXA France IARD

NO GROUP

no

01-01-2020 to 30-06-2020

117951

117951

AXA Insurance UK Plc

AXA SA

no

01-01-2020 to 30-06-2020

23512

23512

AXA PPP Healthcare Limited

AXA SA

no

01-01-2020 to 30-06-2020

35861

35861

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2019 to 31-03-2020

692

692

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2020 to 30-06-2020

13111

839

419

6

14375

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

63892

20

17325

189305

1714

272256

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2020 to 30-06-2020

9866

1

4

1

106

9978

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2020 to 30-06-2020

125270

147

10911

9963

3714

150005

BISL Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

8662

8662

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

17

67896

67913

Bought By Many Ltd

NO GROUP

no

01-10-2019 to 31-03-2020

722

722

Aviva UK Digital Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

1121

1121

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-10-2019 to 31-03-2020

15

811

2900

162

3888

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-01-2020 to 30-06-2020

866

866

British Gas Services Limited

CENTRICA PLC

yes

01-01-2020 to 30-06-2020

69665

69665

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2020 to 30-06-2020

8980

8980

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2019 to 30-04-2020

981

981

Canada Square Operations Limited

CITIGROUP INC

no

01-01-2020 to 30-06-2020

37

11

2726

2774

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2020 to 30-06-2020

23364

35034

58398

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

864

864

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

1047

1047

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2020 to 30-06-2020

310

895

1205

Chubb European Group SE

CHUBB LIMITED

no

01-01-2020 to 30-06-2020

7346

7346

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2020 to 30-06-2020

810

810

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

0

11737

762

4884

3663

21046

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2019 to 31-01-2020

112

1236

1348

Ald Automotive Limited

SOCIÉTÉ GÉNÉRALE SA

no

01-01-2020 to 30-06-2020

0

0

1

0

1

Acm Ulr Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

605

605

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

751

751

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

4199

4199

Action 365 Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

775

775

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2019 to 29-02-2020

1032

1032

Advantage Finance Ltd

S & U PLC

no

01-08-2019 to 31-01-2020

73

73

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

3501

3501

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

1598

1598

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2020 to 30-06-2020

592

41

740

2

1375

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-01-2020 to 30-06-2020

1431

1431

Al Rayan Bank PLC

NO GROUP

no

01-01-2020 to 30-06-2020

1570

202

1772

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

594

308

902

Aviva Insurance Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

69164

69164

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2020 to 30-06-2020

8933

8933

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2020 to 30-06-2020

3814

94

3908

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2019 to 31-05-2020

4310

4310

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

1200

1200

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

3075

3075

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-01-2020 to 30-06-2020

606

606

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2020 to 30-06-2020

10821

10821

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2020 to 30-06-2020

3652

3652

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

2035

2035

Atom Bank PLC

ATOM BANK PLC

no

01-10-2019 to 31-03-2020

562

152

714

Automobile Association Insurance Services Limited

AA PLC

no

01-08-2019 to 31-01-2020

18345

18345

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

no

01-01-2020 to 30-06-2020

658

658

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2020 to 30-06-2020

8538

8538

Clydesdale Bank Plc

CYBG PLC

yes

01-10-2019 to 31-03-2020

30244

14

1684

76778

57

108777

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2020 to 30-06-2020

856

856

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-01-2020 to 30-06-2020

1962

1962

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

878

1924

2802

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2020 to 30-06-2020

2764

2764

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

268

268

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2020 to 30-06-2020

25

46

591

662

Funding Circle Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

249

249

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

2254

2254

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

34

1218

1252

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2020 to 30-06-2020

37

182

4283

4502

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

19080

19080

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

0

551

551

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

632

632

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-10-2019 to 31-03-2020

16

16

FCE Bank Plc

FORD MOTOR CO

no

01-01-2020 to 30-06-2020

449

449

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

8459

8459

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

no

04-09-2019 to 03-03-2020

6867

6867

Homeserve Membership Limited

HOMESERVE PLC

no

01-10-2019 to 31-03-2020

6925

6925

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2020 to 30-06-2020

7243

7243

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

0

29

0

0

506

535

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

146401

56

9281

59925

2763

218426

IGO4 Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1307

1307

Ikano Bank AB (publ)

NO GROUP

no

01-01-2020 to 30-06-2020

4267

305

4572

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

1965

1965

Insure & Go Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

586

586

Interactive Brokers (UK) Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

502

502

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-01-2020 to 30-06-2020

71

1997

2068

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

534

534

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

1069

280

1349

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-01-2020 to 30-06-2020

136

1537

1673

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

582

582

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-11-2019 to 30-04-2020

821

821

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

509

121

1

631

Corgi Homeplan Ltd

US BANCORP

no

01-01-2020 to 30-06-2020

1063

1063

Countrywide Assured Plc

CHESNARA PLC

no

01-01-2020 to 30-06-2020

197

231

150

578

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

856

2

79

16

61

1014

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-01-2020 to 30-06-2020

3647

3647

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

3425

722

89

2

4238

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

31

31

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

1287

2143

3430

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2020 to 30-06-2020

1320

19

1339

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1048

1048

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2019 to 31-03-2020

26157

26157

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

16

403

264

683

Drydens Limited

NO GROUP

no

01-10-2019 to 31-03-2020

2

2

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2019 to 31-03-2020

974

974

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

no

01-09-2019 to 29-02-2020

551

551

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2020 to 30-06-2020

87

2735

2822

esure Insurance Limited

ESURE GROUP PLC

yes

01-01-2020 to 30-06-2020

11968

11968

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2020 to 30-06-2020

26453

26453

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

1101

1101

Everyday Loans Limited

NON-STANDARD FINANCE PLC

no

01-01-2020 to 30-06-2020

2

2

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2020 to 30-06-2020

659

659

Experian Limited

EXPERIAN PLC

no

01-10-2019 to 31-03-2020

2

83

85

Extracover Limited

NO GROUP

no

01-01-2020 to 30-06-2020

509

509

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

8958

8958

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

2204

2204

Closed

Complaints data - Closed

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

3050

11

2881

797

6739

Next Risk Solutions Limited

NO GROUP

no

01-10-2019 to 31-03-2020

554

554

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2020 to 30-06-2020

1682

53

88

7

1830

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2019 to 31-03-2020

1256

36509

45

37810

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

604

48

652

Old Mutual Wealth Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

454

454

One Call Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

0

0

1781

1781

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2020 to 30-06-2020

920

451

7

1378

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-10-2019 to 31-03-2020

3242

3242

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2019 to 31-03-2020

333

521

221

1075

Pepper (UK) Limited

NO GROUP

no

01-01-2020 to 30-06-2020

602

602

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

1444

5

485

294

2228

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

2192

2192

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

92258

35

5100

111341

469

209203

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2019 to 31-03-2020

614

614

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

632

367

983

10

1992

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2020 to 30-06-2020

185

185

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-01-2020 to 30-06-2020

567

567

Qmetric Group Limited

R&H TRUST CO LTD

no

01-10-2019 to 31-03-2020

1556

1556

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2020 to 30-06-2020

5575

5575

RCI Financial Services Limited

RENAULT

no

01-01-2020 to 30-06-2020

2233

2233

ReAssure Limited

SWISS RE AG

no

01-01-2020 to 30-06-2020

1556

2

719

240

2517

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-10-2019 to 31-03-2020

1330

1330

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-07-2019 to 01-01-2020

719

719

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

19678

19678

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2019 to 04-04-2020

46508

20

5454

35803

425

88210

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2019 to 31-03-2020

839

839

Saga Services Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

5210

5210

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

8335

0

8335

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2020 to 30-06-2020

874

874

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2019 to 31-03-2020

1077

1077

Landmark Mortgages Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1153

0

1153

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-01-2020 to 30-06-2020

11

11

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

599

785

38

4

1426

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

635

173

808

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

894

2435

316

3645

Legal Insurance Management Ltd

NO GROUP

no

01-08-2019 to 31-01-2020

495

495

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

570

570

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2020 to 30-06-2020

306

2417

214

2937

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

6917

6917

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

89553

146

4563

227598

1403

323263

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

80

80

London and Country Mortgages Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

713

56

769

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-01-2020 to 30-06-2020

662

662

M & G Securities Limited

PRUDENTIAL PLC

no

01-01-2020 to 30-06-2020

1027

1027

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2020 to 30-06-2020

3462

3462

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

16658

23

32834

49515

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

9538

0

0

139749

0

149287

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2020 to 30-06-2020

763

763

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-01-2020 to 30-06-2020

3

3

Metro Bank PLC

METRO BANK PLC

no

01-01-2020 to 30-06-2020

6769

165

6934

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2019 to 29-02-2020

24437

5

24442

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2019 to 31-01-2020

623

623

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

545

545

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

10420

165

714

11299

Investment Funds Direct Limited

M&G GROUP

no

01-01-2020 to 30-06-2020

330

312

642

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

34921

34921

The Co-operative Bank Plc

CO-OPERATIVE BANK PLC (THE)

no

01-01-2020 to 30-06-2020

12036

3

1299

18341

33

31712

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

708

0

0

708

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

879

879

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2020 to 30-06-2020

88

4458

90

4636

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2020 to 30-06-2020

8929

21

350

2731

12031

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

26113

9

1882

53217

203

81424

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2020 to 30-06-2020

3308

2143

417

5868

The Share Centre Limited

SHARE PLC

no

01-01-2020 to 30-06-2020

27

705

732

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2020 to 30-06-2020

3327

3327

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

747

747

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2020 to 30-06-2020

33952

1700

43

35695

UBS AG

UBS GROUP AG

no

01-01-2020 to 30-06-2020

33

3

9

498

543

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

1146

1146

UK General Insurance Limited

NO GROUP

no

01-10-2019 to 31-03-2020

4161

4161

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

2274

0

191

1884

6

4355

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-10-2019 to 31-03-2020

1670

1670

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2020 to 30-06-2020

8525

8525

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2020 to 30-06-2020

1

7610

6

7617

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-01-2020 to 30-06-2020

57

57

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

218

97

654

7

976

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-01-2020 to 30-06-2020

708

708

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

2064

0

717

4104

31

6916

Zopa Bank Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

84

84

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

1694

7

2476

591

4768

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-11-2019 to 30-04-2020

46899

46899

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2019 to 29-02-2020

15220

159

36554

51933

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

18

140948

140966

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2020 to 30-06-2020

9695

9695

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

95

95

Santander UK Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

76149

31

7806

57601

1131

142718

Scottish Equitable Plc

AEGON NV

no

01-01-2020 to 30-06-2020

2816

469

78

3363

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

328

3

220

656

1207

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

4239

0

845

751

5835

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

0

638

638

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2020 to 30-06-2020

276

46

6

328

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2020 to 30-06-2020

658

406

16

1080

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

774

774

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2020 to 30-06-2020

1260

1260

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

1437

16

547

198

100

2298

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

865

865

Telefonica Insurance S.A.

TELEFONICA SA

no

01-01-2020 to 30-06-2020

6026

6026

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2020 to 30-06-2020

14763

14763

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

3211

0

3211

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

0

629

0

29

382

1040

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

0

357

22

123

506

1008

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

2117

15

51

212

2395

Starling Bank Limited

STARLING BANK LIMITED

no

01-12-2019 to 31-05-2020

2386

2386

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2020 to 30-06-2020

3793

3793

Sterling ISA Managers Limited

NO GROUP

no

01-01-2020 to 30-06-2020

204

261

465

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2019 to 31-03-2020

11840

11840

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2020 to 30-06-2020

387

312

153

852

Swinton Group Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

6563

2

6565

Target Servicing Limited

NO GROUP

no

01-10-2019 to 31-03-2020

654

654

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-09-2019 to 29-02-2020

19811

19811

Investec Bank PLC

INVESTEC PLC

no

01-10-2019 to 31-03-2020

963

0

6

0

75

1044

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2020 to 30-06-2020

8

0

747

7

0

762

Bought By Many Ltd

NO GROUP

no

01-10-2019 to 31-03-2020

645

645

AXA France IARD

NO GROUP

no

01-01-2020 to 30-06-2020

203913

203913

AXA Insurance UK Plc

AXA SA

no

01-01-2020 to 30-06-2020

27103

27103

AXA PPP Healthcare Limited

AXA SA

no

01-01-2020 to 30-06-2020

35831

35831

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2019 to 31-03-2020

727

727

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2020 to 30-06-2020

13120

843

1666

15

15644

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

61108

20

17399

248729

1779

329035

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2020 to 30-06-2020

9328

1

4

0

85

9418

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2020 to 30-06-2020

129467

165

10668

178005

3968

322273

BISL Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

9605

9605

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

13

60518

60531

BMW Financial Services(GB) Limited

BMW AG

no

01-01-2020 to 30-06-2020

118

118

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-10-2019 to 31-03-2020

20

789

12705

330

13844

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2020 to 30-06-2020

566

566

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-01-2020 to 30-06-2020

894

894

British Gas Services Limited

CENTRICA PLC

yes

01-01-2020 to 30-06-2020

90466

90466

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2020 to 30-06-2020

9242

9242

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2019 to 30-04-2020

1180

1180

Canada Square Operations Limited

CITIGROUP INC

no

01-01-2020 to 30-06-2020

45

25

18065

18135

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2020 to 30-06-2020

23569

89503

113072

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

895

895

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

997

997

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2020 to 30-06-2020

309

890

1199

Chubb European Group SE

CHUBB LIMITED

no

01-01-2020 to 30-06-2020

7094

7094

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2020 to 30-06-2020

8896

8896

AWP P&C SA

ALLIANZ SE

no

01-01-2020 to 30-06-2020

298

298

Aviva UK Digital Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

1133

1133

Clydesdale Bank Plc

CYBG PLC

yes

01-10-2019 to 31-03-2020

30609

12

1738

59435

94

91888

Ald Automotive Limited

SOCIÉTÉ GÉNÉRALE SA

no

01-01-2020 to 30-06-2020

1

1

Acm Ulr Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

767

767

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

803

803

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

4406

4406

Action 365 Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

791

791

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2019 to 29-02-2020

1032

1032

Advantage Finance Ltd

S & U PLC

no

01-08-2019 to 31-01-2020

68

68

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

3519

3519

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

1652

1652

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2020 to 30-06-2020

615

38

1273

3

1929

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-01-2020 to 30-06-2020

1546

1546

Al Rayan Bank PLC

NO GROUP

no

01-01-2020 to 30-06-2020

1678

218

1896

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

600

281

881

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

0

11706

763

5556

4056

22081

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2020 to 30-06-2020

9571

9571

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2020 to 30-06-2020

3730

6124

9854

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2019 to 31-05-2020

3863

3863

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

3335

3335

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-01-2020 to 30-06-2020

549

549

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2020 to 30-06-2020

10855

10855

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2020 to 30-06-2020

3685

3685

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

1852

1852

Atom Bank PLC

ATOM BANK PLC

no

01-10-2019 to 31-03-2020

561

152

713

Automobile Association Insurance Services Limited

AA PLC

no

01-08-2019 to 31-01-2020

18565

18565

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

no

01-01-2020 to 30-06-2020

651

651

Aviva Insurance Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

72522

72522

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2019 to 31-01-2020

110

1261

1371

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-01-2020 to 30-06-2020

130

1493

1623

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2020 to 30-06-2020

854

854

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-10-2019 to 31-03-2020

61

61

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2020 to 30-06-2020

2895

2895

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

255

255

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2020 to 30-06-2020

18

46

543

607

Funding Circle Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

243

243

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

2233

2233

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

26

1153

1179

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2020 to 30-06-2020

40

155

4793

4988

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

19180

19180

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

0

0

0

0

548

548

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

621

621

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-01-2020 to 30-06-2020

684

684

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

8901

8901

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

607

607

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

no

04-09-2019 to 03-03-2020

8291

8291

Homeserve Membership Limited

HOMESERVE PLC

no

01-10-2019 to 31-03-2020

6271

6271

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2020 to 30-06-2020

6715

6715

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

0

24

0

0

508

532

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

149530

58

9177

93644

2672

255081

IGO4 Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1315

1315

Ikano Bank AB (publ)

NO GROUP

no

01-01-2020 to 30-06-2020

4212

17

4229

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

1939

1939

Insure & Go Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

278

278

Interactive Brokers (UK) Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

392

392

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-01-2020 to 30-06-2020

74

1926

2000

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

1186

2412

3598

FCE Bank Plc

FORD MOTOR CO

no

01-01-2020 to 30-06-2020

303

303

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-11-2019 to 30-04-2020

657

657

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2019 to 31-03-2020

25976

25976

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

539

129

3

671

Corgi Homeplan Ltd

US BANCORP

no

01-01-2020 to 30-06-2020

1308

1308

Countrywide Assured Plc

CHESNARA PLC

no

01-01-2020 to 30-06-2020

213

237

155

605

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

883

2

91

17

69

1062

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-01-2020 to 30-06-2020

3620

3620

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

3372

722

656

3

4753

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

53

53

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

1484

2302

3786

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2020 to 30-06-2020

1239

17

1256

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2020 to 30-06-2020

1199

1199

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

581

581

Drydens Limited

NO GROUP

no

01-10-2019 to 31-03-2020

5

5

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

775

237

1012

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2019 to 31-03-2020

887

887

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

no

01-09-2019 to 29-02-2020

672

672

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2020 to 30-06-2020

84

2630

2714

esure Insurance Limited

ESURE GROUP PLC

yes

01-01-2020 to 30-06-2020

12127

12127

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2020 to 30-06-2020

26555

26555

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

1159

1159

Everyday Loans Limited

NON-STANDARD FINANCE PLC

no

01-01-2020 to 30-06-2020

2

2

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2020 to 30-06-2020

658

658

Experian Limited

EXPERIAN PLC

no

01-10-2019 to 31-03-2020

2

89

91

Extracover Limited

NO GROUP

no

01-01-2020 to 30-06-2020

501

501

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

9101

9101

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

15

377

232

624

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

2365

2365

Closed within 3 days

Complaints data - Closed within 3 days

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

18.4%

18.4%

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2020 to 30-06-2020

64.0%

20.8%

76.1%

14.3%

63.1%

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2019 to 31-03-2020

15.3%

30.7%

24.4%

30.2%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

21.9%

22.9%

21.9%

Old Mutual Wealth Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

20.9%

20.9%

One Call Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

65.1%

65.1%

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2020 to 30-06-2020

64.2%

31.5%

28.6%

53.3%

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-10-2019 to 31-03-2020

59.1%

59.1%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2019 to 31-03-2020

31.2%

30.9%

19.9%

28.7%

Pepper (UK) Limited

NO GROUP

no

01-01-2020 to 30-06-2020

35.7%

35.7%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

37.7%

60.0%

29.1%

19.7%

33.5%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

42.1%

0.0%

47.0%

36.8%

43.5%

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2019 to 31-03-2020

11.6%

11.6%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2019 to 04-04-2020

51.8%

15.0%

35.3%

1.4%

12.0%

30.2%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

45.4%

43.3%

0.8%

20.0%

22.9%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2020 to 30-06-2020

64.3%

64.3%

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-01-2020 to 30-06-2020

19.0%

19.0%

Qmetric Group Limited

R&H TRUST CO LTD

no

01-10-2019 to 31-03-2020

61.6%

61.6%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2020 to 30-06-2020

38.2%

38.2%

RCI Financial Services Limited

RENAULT

no

01-01-2020 to 30-06-2020

0.0%

0.0%

ReAssure Limited

SWISS RE AG

no

01-01-2020 to 30-06-2020

32.1%

0.0%

21.7%

15.0%

27.5%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-10-2019 to 31-03-2020

78.6%

78.6%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-07-2019 to 01-01-2020

18.2%

18.2%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

46.0%

46.0%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

51.0%

51.0%

Next Risk Solutions Limited

NO GROUP

no

01-10-2019 to 31-03-2020

74.5%

74.5%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

52.3%

0.0%

40.8%

0.8%

8.7%

24.5%

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

62.4%

0.0%

22.5%

59.0%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

35.8%

35.8%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2020 to 30-06-2020

15.6%

15.6%

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2019 to 31-03-2020

39.9%

39.9%

Landmark Mortgages Limited

NO GROUP

no

01-01-2020 to 30-06-2020

4.6%

4.6%

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-01-2020 to 30-06-2020

9.1%

9.1%

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

82.6%

72.7%

34.2%

25.0%

75.7%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

3.0%

1.7%

2.7%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

27.5%

42.5%

23.7%

37.2%

Legal Insurance Management Ltd

NO GROUP

no

01-08-2019 to 31-01-2020

37.6%

37.6%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

9.3%

9.3%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2020 to 30-06-2020

23.9%

14.7%

28.0%

16.6%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

39.1%

39.1%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

45.8%

2.7%

54.0%

2.3%

14.8%

15.1%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2019 to 31-03-2020

8.8%

8.8%

London and Country Mortgages Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

7.6%

44.6%

10.3%

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-01-2020 to 30-06-2020

21.1%

21.1%

M & G Securities Limited

PRUDENTIAL PLC

no

01-01-2020 to 30-06-2020

40.1%

40.1%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2020 to 30-06-2020

11.2%

11.2%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

77.1%

4.3%

1.3%

26.8%

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

55.1%

0.8%

4.3%

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2020 to 30-06-2020

89.6%

89.6%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-01-2020 to 30-06-2020

100.0%

100.0%

Metro Bank PLC

METRO BANK PLC

no

01-01-2020 to 30-06-2020

63.2%

43.6%

62.7%

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2019 to 29-02-2020

52.2%

20.0%

52.2%

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2019 to 31-01-2020

27.3%

27.3%

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

2.5%

2.5%

Saga Services Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

65.0%

65.0%

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

27.8%

0.4%

0.4%

Investment Funds Direct Limited

M&G GROUP

no

01-01-2020 to 30-06-2020

33.9%

24.4%

29.3%

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2020 to 30-06-2020

59.0%

44.6%

65.1%

58.3%

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-11-2019 to 30-04-2020

2.2%

2.2%

The Co-operative Bank Plc

CO-OPERATIVE BANK PLC (THE)

no

01-01-2020 to 30-06-2020

68.6%

33.3%

52.3%

0.1%

9.1%

28.3%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

55.8%

55.8%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

6.5%

6.5%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2020 to 30-06-2020

3.4%

19.1%

5.6%

18.5%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2020 to 30-06-2020

26.3%

9.5%

31.7%

35.8%

28.6%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

48.3%

0.0%

36.5%

1.3%

2.0%

17.2%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2020 to 30-06-2020

35.5%

49.1%

43.2%

41.0%

The Share Centre Limited

SHARE PLC

no

01-01-2020 to 30-06-2020

44.4%

47.1%

47.0%

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2020 to 30-06-2020

4.8%

4.8%

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

43.5%

43.5%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

57.7%

57.7%

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2019 to 29-02-2020

49.0%

18.2%

10.6%

21.9%

UBS AG

UBS GROUP AG

no

01-01-2020 to 30-06-2020

39.4%

0.0%

22.2%

58.8%

56.7%

UK General Insurance Limited

NO GROUP

no

01-10-2019 to 31-03-2020

23.6%

23.6%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

52.0%

30.9%

2.1%

0.0%

29.4%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-10-2019 to 31-03-2020

23.7%

23.7%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2020 to 30-06-2020

41.1%

41.1%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2020 to 30-06-2020

0.0%

48.0%

16.7%

48.0%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-01-2020 to 30-06-2020

0.0%

0.0%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

65.6%

53.6%

1.4%

0.0%

20.9%

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-01-2020 to 30-06-2020

13.6%

13.6%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

56.5%

30.7%

0.2%

16.1%

20.2%

Zopa Bank Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

32.1%

32.1%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

15.1%

0.0%

14.7%

21.2%

15.6%

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

50.2%

50.2%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2019 to 31-03-2020

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

12.6%

12.6%

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

24.3%

24.3%

Santander UK Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

73.4%

0.0%

53.0%

1.3%

1.0%

42.6%

Scottish Equitable Plc

AEGON NV

no

01-01-2020 to 30-06-2020

35.8%

28.4%

39.7%

34.9%

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

6.7%

0.0%

12.3%

16.8%

13.2%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

39.4%

42.7%

46.7%

40.9%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

62.2%

62.2%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2020 to 30-06-2020

18.5%

19.6%

16.7%

18.6%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2020 to 30-06-2020

28.4%

5.9%

62.5%

20.5%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

0.8%

0.8%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2020 to 30-06-2020

10.0%

10.0%

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

58.4%

0.0%

41.9%

25.8%

6.0%

49.0%

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2020 to 30-06-2020

28.2%

28.2%

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2020 to 30-06-2020

66.7%

66.7%

Telefonica Insurance S.A.

TELEFONICA SA

no

01-01-2020 to 30-06-2020

46.0%

46.0%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

10.2%

10.2%

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

4.5%

0.0%

8.4%

5.8%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

0.0%

0.0%

0.0%

0.2%

0.1%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

50.8%

13.3%

33.3%

29.7%

48.4%

Starling Bank Limited

STARLING BANK LIMITED

no

01-12-2019 to 31-05-2020

37.0%

37.0%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2020 to 30-06-2020

71.9%

71.9%

Sterling ISA Managers Limited

NO GROUP

no

01-01-2020 to 30-06-2020

28.9%

28.4%

28.6%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2019 to 31-03-2020

1.0%

1.0%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2020 to 30-06-2020

12.7%

12.8%

14.4%

13.0%

Swinton Group Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

53.7%

0.0%

53.6%

Tandem Bank Limited

NO GROUP

no

01-01-2020 to 30-06-2020

Target Servicing Limited

NO GROUP

no

01-10-2019 to 31-03-2020

10.6%

10.6%

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-09-2019 to 29-02-2020

3.6%

3.6%

Investec Bank PLC

INVESTEC PLC

no

01-10-2019 to 31-03-2020

79.0%

0.0%

22.7%

74.5%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2020 to 30-06-2020

50.0%

30.3%

28.6%

30.4%

BMW Financial Services(GB) Limited

BMW AG

no

01-01-2020 to 30-06-2020

0.0%

0.0%

AWP P&C SA

ALLIANZ SE

no

01-01-2020 to 30-06-2020

16.1%

16.1%

AXA France IARD

NO GROUP

no

01-01-2020 to 30-06-2020

1.4%

1.4%

AXA Insurance UK Plc

AXA SA

no

01-01-2020 to 30-06-2020

33.5%

33.5%

AXA PPP Healthcare Limited

AXA SA

no

01-01-2020 to 30-06-2020

82.2%

82.2%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2019 to 31-03-2020

7.2%

7.2%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2020 to 30-06-2020

33.8%

24.3%

6.3%

20.0%

30.3%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

52.8%

15.0%

54.8%

1.8%

9.3%

14.1%

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2020 to 30-06-2020

73.9%

0.0%

25.0%

48.2%

73.6%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2020 to 30-06-2020

59.1%

30.9%

42.5%

1.0%

29.7%

26.1%

BISL Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

33.3%

33.3%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

30.8%

0.2%

0.2%

Bought By Many Ltd

NO GROUP

no

01-10-2019 to 31-03-2020

22.9%

22.9%

Aviva UK Digital Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

65.1%

65.1%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-10-2019 to 31-03-2020

15.0%

6.1%

23.6%

10.3%

22.3%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-01-2020 to 30-06-2020

24.4%

24.4%

British Gas Services Limited

CENTRICA PLC

yes

01-01-2020 to 30-06-2020

53.9%

53.9%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2020 to 30-06-2020

48.4%

48.4%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2019 to 30-04-2020

30.6%

30.6%

Canada Square Operations Limited

CITIGROUP INC

no

01-01-2020 to 30-06-2020

0.0%

0.0%

1.7%

1.7%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2020 to 30-06-2020

34.0%

3.2%

9.6%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

36.3%

36.3%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

39.5%

39.5%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2020 to 30-06-2020

36.2%

29.3%

31.1%

Chubb European Group SE

CHUBB LIMITED

no

01-01-2020 to 30-06-2020

85.7%

85.7%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2020 to 30-06-2020

14.1%

14.1%

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

32.2%

41.4%

40.8%

29.1%

34.1%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2019 to 31-01-2020

62.7%

68.3%

67.8%

Ald Automotive Limited

SOCIÉTÉ GÉNÉRALE SA

no

01-01-2020 to 30-06-2020

100.0%

100.0%

Acm Ulr Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

2.7%

2.7%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

12.0%

12.0%

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

40.3%

40.3%

Action 365 Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

8.3%

8.3%

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2019 to 29-02-2020

64.7%

64.7%

Advantage Finance Ltd

S & U PLC

no

01-08-2019 to 31-01-2020

66.2%

66.2%

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

39.6%

39.6%

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

51.3%

51.3%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2020 to 30-06-2020

30.1%

10.5%

0.0%

0.0%

9.8%

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-01-2020 to 30-06-2020

21.3%

21.3%

Al Rayan Bank PLC

NO GROUP

no

01-01-2020 to 30-06-2020

14.5%

41.3%

17.6%

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

58.7%

6.8%

42.1%

Aviva Insurance Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

43.6%

43.6%

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2020 to 30-06-2020

37.7%

37.7%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2020 to 30-06-2020

10.8%

0.2%

4.2%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2019 to 31-05-2020

54.5%

54.5%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

5.6%

5.6%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-01-2020 to 30-06-2020

56.1%

56.1%

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2020 to 30-06-2020

72.5%

72.5%

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2020 to 30-06-2020

38.9%

38.9%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

40.9%

40.9%

Atom Bank PLC

ATOM BANK PLC

no

01-10-2019 to 31-03-2020

50.1%

34.9%

46.8%

Automobile Association Insurance Services Limited

AA PLC

no

01-08-2019 to 31-01-2020

43.4%

43.4%

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

no

01-01-2020 to 30-06-2020

75.1%

75.1%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2020 to 30-06-2020

64.8%

64.8%

Clydesdale Bank Plc

CYBG PLC

yes

01-10-2019 to 31-03-2020

44.0%

50.0%

36.0%

0.0%

19.1%

15.4%

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2020 to 30-06-2020

45.9%

45.9%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-01-2020 to 30-06-2020

16.7%

16.7%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

3.0%

3.0%

3.0%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2020 to 30-06-2020

45.3%

45.3%

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

3.1%

3.1%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2020 to 30-06-2020

16.7%

19.6%

25.8%

25.0%

Funding Circle Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

18.9%

18.9%

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

70.0%

70.0%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

46.2%

76.4%

75.7%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2020 to 30-06-2020

22.5%

16.8%

10.3%

10.6%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

55.6%

55.6%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

55.8%

55.8%

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

31.7%

31.7%

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-10-2019 to 31-03-2020

16.4%

16.4%

FCE Bank Plc

FORD MOTOR CO

no

01-01-2020 to 30-06-2020

5.0%

5.0%

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

47.1%

47.1%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

no

04-09-2019 to 03-03-2020

1.0%

1.0%

Homeserve Membership Limited

HOMESERVE PLC

no

01-10-2019 to 31-03-2020

59.0%

59.0%

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2020 to 30-06-2020

17.5%

17.5%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

33.3%

34.4%

34.4%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

70.6%

31.0%

43.5%

14.6%

32.6%

48.7%

IGO4 Limited

NO GROUP

no

01-01-2020 to 30-06-2020

61.2%

61.2%

Ikano Bank AB (publ)

NO GROUP

no

01-01-2020 to 30-06-2020

33.6%

0.0%

33.5%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

51.9%

51.9%

Insure & Go Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

30.2%

30.2%

Interactive Brokers (UK) Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

2.6%

2.6%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-01-2020 to 30-06-2020

25.7%

38.7%

38.3%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

2.0%

2.0%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

37.2%

32.5%

36.1%

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-01-2020 to 30-06-2020

16.9%

32.4%

31.1%

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

76.8%

76.8%

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-11-2019 to 30-04-2020

9.3%

9.3%

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

3.2%

2.3%

0.0%

3.0%

Corgi Homeplan Ltd

US BANCORP

no

01-01-2020 to 30-06-2020

33.3%

33.3%

Countrywide Assured Plc

CHESNARA PLC

no

01-01-2020 to 30-06-2020

28.2%

30.4%

45.2%

33.4%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

49.6%

0.0%

17.6%

35.3%

14.5%

44.3%

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-01-2020 to 30-06-2020

28.2%

28.2%

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

74.2%

56.1%

5.6%

0.0%

61.9%

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

17.0%

17.0%

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

0.9%

3.4%

2.5%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2020 to 30-06-2020

37.5%

23.5%

37.3%

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2020 to 30-06-2020

22.5%

22.5%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2019 to 31-03-2020

40.3%

40.3%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

13.3%

37.1%

33.6%

35.3%

Drydens Limited

NO GROUP

no

01-10-2019 to 31-03-2020

0.0%

0.0%

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2019 to 31-03-2020

6.5%

6.5%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

no

01-09-2019 to 29-02-2020

28.0%

28.0%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2020 to 30-06-2020

6.0%

34.0%

33.1%

esure Insurance Limited

ESURE GROUP PLC

yes

01-01-2020 to 30-06-2020

39.0%

39.0%

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2020 to 30-06-2020

47.9%

47.9%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

33.1%

33.1%

Everyday Loans Limited

NON-STANDARD FINANCE PLC

no

01-01-2020 to 30-06-2020

0.0%

0.0%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2020 to 30-06-2020

86.0%

86.0%

Experian Limited

EXPERIAN PLC

no

01-10-2019 to 31-03-2020

0.0%

62.9%

61.5%

Extracover Limited

NO GROUP

no

01-01-2020 to 30-06-2020

44.9%

44.9%

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

34.8%

34.8%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

27.9%

27.9%

Closed after 3 days but within 8 weeks

Complaints data - Closed after 3 days but within 8 weeks

Firm name

Firm group

Joint report

Reporting period

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

49.4%

49.4%

Northern Bank Limited

DANSKE BANK A/S

no

01-01-2020 to 30-06-2020

36.0%

79.2%

23.9%

85.7%

36.9%

NRAM Limited

UK ASSET RESOLUTION LIMITED

no

01-10-2019 to 31-03-2020

81.4%

6.5%

31.1%

9.0%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

76.8%

77.1%

76.8%

Old Mutual Wealth Limited

QUILTER PLC

no

01-01-2020 to 30-06-2020

78.4%

78.4%

One Call Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

34.9%

34.9%

OneSavings Bank Plc

ONESAVINGS BANK PLC

no

01-01-2020 to 30-06-2020

34.0%

53.4%

42.9%

40.4%

OVO (S) HOME SERVICES LIMITED

SSE PLC

no

01-10-2019 to 31-03-2020

40.3%

40.3%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

01-10-2019 to 31-03-2020

68.8%

67.2%

75.6%

69.4%

Pepper (UK) Limited

NO GROUP

no

01-01-2020 to 30-06-2020

64.1%

64.1%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

51.0%

40.0%

49.3%

57.5%

51.5%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

52.9%

72.7%

47.1%

53.1%

50.5%

Post Office Management Services Limited

POST OFFICE LIMITED

no

01-10-2019 to 31-03-2020

88.1%

88.1%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

05-10-2019 to 04-04-2020

47.7%

80.0%

64.1%

5.9%

76.2%

31.9%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

47.5%

44.1%

1.0%

30.0%

23.8%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

no

01-01-2020 to 30-06-2020

31.4%

31.4%

QBE UK Limited

QBE INSURANCE GROUP LTD

no

01-01-2020 to 30-06-2020

74.8%

74.8%

Qmetric Group Limited

R&H TRUST CO LTD

no

01-10-2019 to 31-03-2020

38.2%

38.2%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

yes

01-01-2020 to 30-06-2020

58.5%

58.5%

RCI Financial Services Limited

RENAULT

no

01-01-2020 to 30-06-2020

0.1%

0.1%

ReAssure Limited

SWISS RE AG

no

01-01-2020 to 30-06-2020

65.5%

100.0%

75.1%

81.3%

69.8%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

no

01-10-2019 to 31-03-2020

21.3%

21.3%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

no

02-07-2019 to 01-01-2020

81.8%

81.8%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

40.4%

40.4%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

48.3%

48.3%

Next Risk Solutions Limited

NO GROUP

no

01-10-2019 to 31-03-2020

25.5%

25.5%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

43.9%

40.0%

52.9%

5.8%

67.4%

23.9%

Sainsbury's Bank Plc

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

27.1%

81.2%

76.5%

31.0%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

46.9%

46.9%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

no

01-01-2020 to 30-06-2020

84.2%

84.2%

Kensington Mortgage Company Limited

NO GROUP

no

01-10-2019 to 31-03-2020

59.7%

59.7%

Landmark Mortgages Limited

NO GROUP

no

01-01-2020 to 30-06-2020

92.5%

92.5%

LeasePlan UK Limited

INULA HOLDING UK LIMITED

no

01-01-2020 to 30-06-2020

45.5%

45.5%

Leeds Building Society

LEEDS BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

17.4%

27.3%

44.7%

25.0%

23.6%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

95.1%

28.3%

80.8%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

no

01-01-2020 to 30-06-2020

72.1%

47.1%

73.7%

55.6%

Legal Insurance Management Ltd

NO GROUP

no

01-08-2019 to 31-01-2020

59.2%

59.2%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

86.5%

86.5%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

no

01-01-2020 to 30-06-2020

63.4%

26.8%

60.3%

33.0%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

56.9%

56.9%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

46.5%

80.8%

31.2%

8.4%

71.0%

19.6%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

no

01-10-2019 to 31-03-2020

81.3%

81.3%

London and Country Mortgages Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

92.1%

53.6%

89.3%

London General Insurance Company Limited

TWG EUROPE LIMITED

yes

01-01-2020 to 30-06-2020

77.2%

77.2%

M & G Securities Limited

PRUDENTIAL PLC

no

01-01-2020 to 30-06-2020

57.4%

57.4%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

no

01-01-2020 to 30-06-2020

82.4%

82.4%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

21.0%

91.3%

98.6%

72.5%

MBNA Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

39.9%

13.1%

14.8%

MCE Insurance Limited

MCE INSURANCE LIMITED

no

01-01-2020 to 30-06-2020

10.4%

10.4%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

no

01-01-2020 to 30-06-2020

0.0%

0.0%

Metro Bank PLC

METRO BANK PLC

no

01-01-2020 to 30-06-2020

36.8%

56.4%

37.3%

Monzo Bank Ltd

MONZO BANK LIMITED

no

01-09-2019 to 29-02-2020

47.7%

60.0%

47.7%

Moorcroft Debt Recovery Limited

NO GROUP

no

01-08-2019 to 31-01-2020

72.4%

72.4%

MotoNovo Finance Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

83.8%

83.8%

Saga Services Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

34.9%

34.9%

Santander Cards UK Limited

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

66.7%

17.9%

17.9%

Investment Funds Direct Limited

M&G GROUP

no

01-01-2020 to 30-06-2020

61.5%

72.4%

66.8%

TSB Bank plc

BANCO DE SABADELL SA

no

01-01-2020 to 30-06-2020

40.7%

54.1%

34.9%

41.3%

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

no

01-11-2019 to 30-04-2020

97.7%

97.7%

The Co-operative Bank Plc

CO-OPERATIVE BANK PLC (THE)

no

01-01-2020 to 30-06-2020

27.9%

66.7%

46.8%

1.6%

45.5%

13.5%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

30.9%

30.9%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

92.3%

92.3%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

yes

01-01-2020 to 30-06-2020

96.6%

76.1%

94.4%

76.8%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

yes

01-01-2020 to 30-06-2020

60.8%

90.5%

61.7%

60.5%

60.8%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

44.6%

44.4%

52.1%

6.9%

52.7%

20.1%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

01-01-2020 to 30-06-2020

57.6%

49.3%

52.8%

54.2%

The Share Centre Limited

SHARE PLC

no

01-01-2020 to 30-06-2020

51.9%

52.6%

52.6%

Topaz Finance Limited

COMPUTERSHARE LIMITED

no

01-01-2020 to 30-06-2020

94.0%

94.0%

Towergate Underwriting Group Limited

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

40.8%

40.8%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

01-01-2020 to 30-06-2020

40.8%

40.8%

Tesco Personal Finance PLC

TESCO PLC

no

01-09-2019 to 29-02-2020

50.9%

81.8%

63.5%

59.9%

UBS AG

UBS GROUP AG

no

01-01-2020 to 30-06-2020

60.6%

66.7%

66.7%

38.0%

40.0%

UK General Insurance Limited

NO GROUP

no

01-10-2019 to 31-03-2020

69.7%

69.7%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

42.1%

64.9%

1.0%

83.3%

25.4%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

no

01-10-2019 to 31-03-2020

64.4%

64.4%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

01-01-2020 to 30-06-2020

58.7%

58.7%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

yes

01-01-2020 to 30-06-2020

100.0%

51.4%

83.3%

51.4%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

no

01-01-2020 to 30-06-2020

21.1%

21.1%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

no

01-10-2019 to 31-03-2020

33.9%

46.4%

5.8%

100.0%

16.8%

Xbridge Limited

TRAVELERS COMPANIES INC.

no

01-01-2020 to 30-06-2020

86.3%

86.3%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

41.0%

62.9%

1.4%

64.5%

19.9%

Zopa Bank Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

67.9%

67.9%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

70.0%

42.9%

75.6%

70.9%

73.0%

Tesco Underwriting Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

47.8%

47.8%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

no

01-10-2019 to 31-03-2020

Santander Consumer (UK) Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

38.9%

38.9%

Somerset Bridge Insurance Services Limited

NO GROUP

no

01-01-2020 to 30-06-2020

75.1%

75.1%

Santander UK Plc

BANCO SANTANDER SA

no

01-01-2020 to 30-06-2020

26.2%

48.4%

45.9%

8.7%

42.7%

20.4%

Scottish Equitable Plc

AEGON NV

no

01-01-2020 to 30-06-2020

52.1%

69.7%

59.0%

54.7%

Scottish Friendly Assurance Society Limited

NO GROUP

yes

01-01-2020 to 30-06-2020

67.7%

33.3%

78.2%

76.7%

74.4%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

48.3%

42.6%

33.3%

45.6%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

25.4%

25.4%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

01-01-2020 to 30-06-2020

80.1%

73.9%

83.3%

79.3%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

01-01-2020 to 30-06-2020

70.1%

84.7%

31.3%

75.0%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

0.4%

0.4%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

no

01-01-2020 to 30-06-2020

87.9%

87.9%

Skipton Building Society

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

41.5%

100.0%

57.8%

17.7%

78.0%

45.3%

Society of Lloyd's

SOCIETY OF LLOYD'S

no

01-01-2020 to 30-06-2020

68.5%

68.5%

SquareTrade Limited

THE ALLSTATE CORP.

no

01-01-2020 to 30-06-2020

33.3%

33.3%

Telefonica Insurance S.A.

TELEFONICA SA

no

01-01-2020 to 30-06-2020

53.9%

53.9%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

19.1%

19.1%

St James's Place UK plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

94.3%

100.0%

90.6%

93.1%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

no

01-01-2020 to 30-06-2020

75.1%

72.7%

81.3%

67.2%

71.8%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

45.8%

86.7%

66.7%

63.2%

48.1%

Starling Bank Limited

STARLING BANK LIMITED

no

01-12-2019 to 31-05-2020

63.0%

63.0%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

no

01-01-2020 to 30-06-2020

28.1%

28.1%

Sterling ISA Managers Limited

NO GROUP

no

01-01-2020 to 30-06-2020

70.1%

71.3%

70.8%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

no

01-10-2019 to 31-03-2020

5.8%

5.8%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

no

01-01-2020 to 30-06-2020

85.0%

86.5%

85.6%

85.7%

Swinton Group Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

44.4%

0.0%

44.4%

Tandem Bank Limited

NO GROUP

no

01-01-2020 to 30-06-2020

Target Servicing Limited

NO GROUP

no

01-10-2019 to 31-03-2020

65.6%

65.6%

J D Williams & Company Limited

N BROWN GROUP PLC

no

01-09-2019 to 29-02-2020

89.7%

89.7%

Investec Bank PLC

INVESTEC PLC

no

01-10-2019 to 31-03-2020

18.6%

100.0%

50.7%

21.4%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

no

01-01-2020 to 30-06-2020

37.5%

61.2%

0.0%

60.4%

BMW Financial Services(GB) Limited

BMW AG

no

01-01-2020 to 30-06-2020

11.9%

11.9%

AWP P&C SA

ALLIANZ SE

no

01-01-2020 to 30-06-2020

60.1%

60.1%

AXA France IARD

NO GROUP

no

01-01-2020 to 30-06-2020

15.9%

15.9%

AXA Insurance UK Plc

AXA SA

no

01-01-2020 to 30-06-2020

30.2%

30.2%

AXA PPP Healthcare Limited

AXA SA

no

01-01-2020 to 30-06-2020

17.3%

17.3%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

no

01-10-2019 to 31-03-2020

88.2%

88.2%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

yes

01-01-2020 to 30-06-2020

65.4%

74.6%

9.9%

60.0%

60.0%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

41.9%

75.0%

30.4%

5.3%

76.7%

13.8%

Barclays Bank Plc

BARCLAYS PLC

no

01-01-2020 to 30-06-2020

20.4%

100.0%

25.0%

37.6%

20.6%

Barclays Bank UK PLC

BARCLAYS PLC

yes

01-01-2020 to 30-06-2020

36.6%

34.5%

49.0%

4.5%

35.2%

19.2%

BISL Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

65.5%

65.5%

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

69.2%

1.7%

1.7%

Bought By Many Ltd

NO GROUP

no

01-10-2019 to 31-03-2020

77.1%

77.1%

Aviva UK Digital Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

33.4%

33.4%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

yes

01-10-2019 to 31-03-2020

25.0%

91.4%

1.7%

18.5%

7.2%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

no

01-01-2020 to 30-06-2020

71.9%

71.9%

British Gas Services Limited

CENTRICA PLC

yes

01-01-2020 to 30-06-2020

18.5%

18.5%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

yes

01-01-2020 to 30-06-2020

46.4%

46.4%

Call Assist Ltd

CALL ASSIST LIMITED

no

01-11-2019 to 30-04-2020

44.5%

44.5%

Canada Square Operations Limited

CITIGROUP INC

no

01-01-2020 to 30-06-2020

64.4%

36.0%

14.2%

14.4%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

no

01-01-2020 to 30-06-2020

65.6%

6.6%

18.9%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

63.7%

63.7%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

60.2%

60.2%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

no

01-01-2020 to 30-06-2020

63.8%

70.7%

68.9%

Chubb European Group SE

CHUBB LIMITED

no

01-01-2020 to 30-06-2020

14.3%

14.3%

AWP Assistance UK Ltd

ALLIANZ SE

no

01-01-2020 to 30-06-2020

49.5%

49.5%

Aviva Life Services UK Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

60.1%

49.3%

39.7%

54.4%

53.6%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

01-08-2019 to 31-01-2020

37.3%

30.9%

31.4%

Ald Automotive Limited

SOCIÉTÉ GÉNÉRALE SA

no

01-01-2020 to 30-06-2020

0.0%

0.0%

Acm Ulr Limited

BGL GROUP

no

01-01-2020 to 30-06-2020

91.5%

91.5%

Acorn Insurance & Financial Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

88.0%

88.0%

Acromas Insurance Company Limited

SAGA PLC

no

01-08-2019 to 31-01-2020

45.4%

45.4%

Action 365 Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

57.0%

57.0%

Adrian Flux Insurance Services Group

NO GROUP

no

01-09-2019 to 29-02-2020

35.3%

35.3%

Advantage Finance Ltd

S & U PLC

no

01-08-2019 to 31-01-2020

33.8%

33.8%

Ageas Insurance Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

55.7%

55.7%

Ageas Retail Limited

AGEAS SA-NV

no

01-01-2020 to 30-06-2020

48.0%

48.0%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

01-01-2020 to 30-06-2020

69.8%

89.5%

49.5%

100.0%

56.8%

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

yes

01-01-2020 to 30-06-2020

77.4%

77.4%

Al Rayan Bank PLC

NO GROUP

no

01-01-2020 to 30-06-2020

85.1%

57.8%

82.0%

Aldermore Bank Plc

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

38.3%

84.7%

53.1%

Aviva Insurance Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

49.4%

49.4%

Allianz Insurance Plc

ALLIANZ SE

no

01-01-2020 to 30-06-2020

57.0%

57.0%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

no

01-01-2020 to 30-06-2020

88.6%

1.2%

34.3%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

no

01-12-2019 to 31-05-2020

44.8%

44.8%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

no

01-01-2020 to 30-06-2020

Animal Friends Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

94.4%

94.4%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

yes

01-01-2020 to 30-06-2020

29.1%

29.1%

Assurant General Insurance Limited

ASSURANT INC

no

01-01-2020 to 30-06-2020

26.8%

26.8%

Asurion Europe Limited

NEW ASURION CORP

no

01-01-2020 to 30-06-2020

60.4%

60.4%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

no

01-01-2020 to 30-06-2020

58.9%

58.9%

Atom Bank PLC

ATOM BANK PLC

no

01-10-2019 to 31-03-2020

49.9%

64.5%

53.0%

Automobile Association Insurance Services Limited

AA PLC

no

01-08-2019 to 31-01-2020

55.9%

55.9%

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

no

01-01-2020 to 30-06-2020

24.9%

24.9%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

no

01-01-2020 to 30-06-2020

34.5%

34.5%

Clydesdale Bank Plc

CYBG PLC

yes

01-10-2019 to 31-03-2020

31.9%

25.0%

47.1%

3.0%

43.6%

13.5%

Invesco Fund Managers Limited

INVESCO LTD

no

01-01-2020 to 30-06-2020

51.5%

51.5%

Hiscox Insurance Company Limited

HISCOX INSURANCE HOLDINGS LIMITED

yes

01-01-2020 to 30-06-2020

75.0%

75.0%

Financial Administration Services Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

60.5%

59.8%

60.1%

First Central Insurance Management Limited

FIRST CENTRAL GROUP LIMITED

no

01-01-2020 to 30-06-2020

50.6%

50.6%

FirstRand Bank Limited

FIRSTRAND LIMITED

no

01-01-2020 to 30-06-2020

80.4%

80.4%

Forester Life Limited

FORESTER HOLDINGS (EUROPE) LIMITED

no

01-01-2020 to 30-06-2020

77.8%

78.3%

73.8%

74.3%

Funding Circle Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

78.6%

78.6%

Gresham Insurance Company Limited

AVIVA PLC

no

01-01-2020 to 30-06-2020

27.7%

27.7%

Halifax Share Dealing Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

50.0%

23.1%

23.7%

Hargreaves Lansdown Asset Management Limited

HARGREAVES LANSDOWN PLC

no

01-01-2020 to 30-06-2020

77.5%

81.9%

76.8%

76.9%

Hastings Insurance Services Limited

HASTINGS GROUP HOLDINGS PLC

no

01-01-2020 to 30-06-2020

43.3%

43.3%

HBOS Investment Fund Managers Limited

LLOYDS BANKING GROUP PLC

no

01-01-2020 to 30-06-2020

27.7%

27.7%

Highway Insurance Company Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

64.4%

64.4%

Hitachi Capital (UK) PLC

HITACHI CAPITAL (UK) PLC

no

01-10-2019 to 31-03-2020

16.4%

16.4%

FCE Bank Plc

FORD MOTOR CO

no

01-01-2020 to 30-06-2020

95.0%

95.0%

Home Retail Group Card Services Limited

J SAINSBURY PLC

no

01-09-2019 to 29-02-2020

51.1%

51.1%

Home Retail Group Insurance Services Limited

J SAINSBURY PLC

no

04-09-2019 to 03-03-2020

66.0%

66.0%

Homeserve Membership Limited

HOMESERVE PLC

no

01-10-2019 to 31-03-2020

39.8%

39.8%

Howserv Limited

STAYSURE HOLDINGS LTD

no

01-01-2020 to 30-06-2020

82.5%

82.5%

HSBC Trust Company (UK) Ltd

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

50.0%

59.1%

58.6%

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

01-01-2020 to 30-06-2020

29.0%

41.4%

55.6%

32.8%

61.8%

31.7%

IGO4 Limited

NO GROUP

no

01-01-2020 to 30-06-2020

37.9%

37.9%

Ikano Bank AB (publ)

NO GROUP

no

01-01-2020 to 30-06-2020

58.0%

58.8%

58.0%

Insurance Factory Ltd

MARKERSTUDY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

46.9%

46.9%

Insure & Go Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

47.1%

47.1%

Interactive Brokers (UK) Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

79.1%

79.1%

Interactive Investor Services Limited

ANTLER HOLDCO LIMITED

no

01-01-2020 to 30-06-2020

70.3%

60.3%

60.7%

FIL Life Insurance Limited

FIDELITY HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

77.8%

77.8%

Family Equity Plan Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

62.8%

67.5%

63.9%

Cofunds Limited

COFUNDS - AEGON UK - AEGON GROUP (NV)

no

01-01-2020 to 30-06-2020

55.4%

57.1%

56.9%

Devitt Insurance Services Ltd

NO GROUP

no

01-01-2020 to 30-06-2020

23.2%

23.2%

Collinson Insurance Services Limited

PARMINDER LIMITED

no

01-11-2019 to 30-04-2020

85.5%

85.5%

Connells Limited

SKIPTON BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

94.1%

97.7%

100.0%

94.8%

Corgi Homeplan Ltd

US BANCORP

no

01-01-2020 to 30-06-2020

66.4%

66.4%

Countrywide Assured Plc

CHESNARA PLC

no

01-01-2020 to 30-06-2020

66.7%

68.4%

52.3%

63.6%

Coutts & Company

THE ROYAL BANK OF SCOTLAND GROUP

no

01-01-2020 to 30-06-2020

49.6%

100.0%

71.4%

64.7%

78.3%

53.7%

Covea Insurance plc

COVEA COOPERATIONS SA

yes

01-01-2020 to 30-06-2020

70.9%

70.9%

Coventry Building Society

COVENTRY BUILDING SOCIETY

no

01-01-2020 to 30-06-2020

25.8%

43.9%

5.3%

66.7%

25.7%

Creation Consumer Finance Ltd

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

17.0%

17.0%

Creation Financial Services Limited

BNP PARIBAS SA

no

01-01-2020 to 30-06-2020

86.3%

24.0%

48.4%

Cynergy Bank Limited

CYNERGY CAPITAL LTD

no

01-01-2020 to 30-06-2020

61.4%

76.5%

61.6%

DAS Legal Expenses Insurance Company Limited

NO GROUP

no

01-01-2020 to 30-06-2020

67.6%

67.6%

Domestic & General Insurance Plc

CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION

no

01-10-2019 to 31-03-2020

59.7%

59.7%

Family Assurance Friendly Society Limited

FAMILY ASSURANCE FRIENDLY SOCIETY LTD

no

01-01-2020 to 30-06-2020

80.0%

62.9%

66.4%

64.6%

Drydens Limited

NO GROUP

no

01-10-2019 to 31-03-2020

100.0%

100.0%

Elderbridge Limited

TECH MAHINDRA LIMITED

no

01-10-2019 to 31-03-2020

65.4%

65.4%

Endsleigh Insurance Services Ltd

A-PLAN HOLDINGS

no

01-09-2019 to 29-02-2020

62.5%

62.5%

Equiniti Financial Services Limited

EQUINITI GROUP PLC

no

01-01-2020 to 30-06-2020

91.7%

63.5%

64.3%

esure Insurance Limited

ESURE GROUP PLC

yes

01-01-2020 to 30-06-2020

59.9%

59.9%

EUI Limited

ADMIRAL GROUP PLC

no

01-01-2020 to 30-06-2020

49.5%

49.5%

Europa Group Limited

BLUE BOAR HOLDINGS LIMITED

no

01-01-2020 to 30-06-2020

61.3%

61.3%

Everyday Loans Limited

NON-STANDARD FINANCE PLC

no

01-01-2020 to 30-06-2020

0.0%

0.0%

Exeter Friendly Society Limited

EXETER FRIENDLY SOCIETY LIMITED

no

01-01-2020 to 30-06-2020

13.7%

13.7%

Experian Limited

EXPERIAN PLC

no

01-10-2019 to 31-03-2020

100.0%

36.0%

37.4%

Extracover Limited

NO GROUP

no

01-01-2020 to 30-06-2020

53.9%

53.9%

Fairmead Insurance Limited

ALLIANZ SE

no

01-01-2020 to 30-06-2020

61.1%

61.1%

Zurich Insurance PLC

ZURICH INSURANCE GROUP AG

no

01-01-2020 to 30-06-2020

66.7%

66.7%

Upheld

Complaints data - Upheld

Firm name

Firm group

Reporting period

Joint report

Banking and credit cards

Decumulation & pensions

Home finance

Insurance & pure protection

Investments

Grand Total

Pinnacle Insurance Plc

BNP PARIBAS SA

01-01-2020 to 30-06-2020

no

36.6%

36.6%

Northern Bank Limited

DANSKE BANK A/S

01-01-2020 to 30-06-2020

no

19.7%

30.2%

72.7%

0.0%

22.5%

NRAM Limited

UK ASSET RESOLUTION LIMITED

01-10-2019 to 31-03-2020

no

34.2%

32.5%

6.7%

32.5%

Old Mutual Wealth Life & Pensions Limited

QUILTER PLC

01-01-2020 to 30-06-2020

no

68.2%

66.7%

68.1%

Old Mutual Wealth Limited

QUILTER PLC

01-01-2020 to 30-06-2020

no

61.7%

61.7%

One Call Insurance Services Limited

NO GROUP

01-01-2020 to 30-06-2020

no

19.5%

19.5%

OneSavings Bank Plc

ONESAVINGS BANK PLC

01-01-2020 to 30-06-2020

no

47.6%

43.9%

14.3%

46.2%

OVO (S) HOME SERVICES LIMITED

SSE PLC

01-10-2019 to 31-03-2020

no

65.2%

65.2%

Paragon Bank Plc

PARAGON BANKING GROUP PLC

01-10-2019 to 31-03-2020

yes

55.0%

46.4%

5.9%

40.7%

Pepper (UK) Limited

NO GROUP

01-01-2020 to 30-06-2020

no

27.7%

27.7%

Phoenix Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

01-01-2020 to 30-06-2020

no

71.1%

80.0%

64.5%

61.9%

68.5%

Phoenix Life Limited

PHOENIX GROUP HOLDINGS PLC

01-01-2020 to 30-06-2020

no

51.4%

36.4%

57.6%

54.2%

54.4%

Post Office Management Services Limited

POST OFFICE LIMITED

01-10-2019 to 31-03-2020

no

66.4%

66.4%

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

05-10-2019 to 04-04-2020

no

49.3%

10.0%

51.6%

44.9%

28.2%

47.5%

Principality Building Society

PRINCIPALITY BUILDING SOCIETY

01-01-2020 to 30-06-2020

no

46.7%

52.3%

3.3%

0.0%

26.1%

PSA Finance UK Limited

PSA FINANCE UK LIMITED

01-01-2020 to 30-06-2020

no

2.7%

2.7%

QBE UK Limited

QBE INSURANCE GROUP LTD

01-01-2020 to 30-06-2020

no

55.0%

55.0%

Qmetric Group Limited

R&H TRUST CO LTD

01-10-2019 to 31-03-2020

no

28.9%

28.9%

RAC Motoring Services

RAC GROUP (HOLDINGS) LIMITED

01-01-2020 to 30-06-2020

yes

39.1%

39.1%

RCI Financial Services Limited

RENAULT

01-01-2020 to 30-06-2020

no

1.4%

1.4%

ReAssure Limited

SWISS RE AG

01-01-2020 to 30-06-2020

no

59.2%

50.0%

38.8%

64.6%

53.9%

Retail Money Market Ltd

RETAIL MONEY MARKET LTD

01-10-2019 to 31-03-2020

no

31.4%

31.4%

Rock Insurance Services Limited

ROCK SERVICES HOLDINGS LIMITED

02-07-2019 to 01-01-2020

no

46.2%

46.2%

Royal & Sun Alliance Insurance Plc

RSA INSURANCE GROUP PLC

01-01-2020 to 30-06-2020

no

61.8%

61.8%

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

01-01-2020 to 30-06-2020

no

45.0%

45.0%

Next Risk Solutions Limited

NO GROUP

01-10-2019 to 31-03-2020

no

28.0%

28.0%

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

01-01-2020 to 30-06-2020

no

67.4%

25.7%

67.5%

47.2%

30.5%

56.6%

Sainsbury's Bank Plc

J SAINSBURY PLC

01-09-2019 to 29-02-2020

no

73.6%

51.5%

51.4%

71.9%

Lloyds Bank General Insurance Limited

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

52.5%

52.5%

J.P. Morgan Europe Limited

JPMORGAN CHASE & CO

01-01-2020 to 30-06-2020

no

63.5%

63.5%

Kensington Mortgage Company Limited

NO GROUP

01-10-2019 to 31-03-2020

no

35.2%

35.2%

Landmark Mortgages Limited

NO GROUP

01-01-2020 to 30-06-2020

no

33.3%

33.3%

LeasePlan UK Limited

INULA HOLDING UK LIMITED

01-01-2020 to 30-06-2020

no

18.2%

18.2%

Leeds Building Society

LEEDS BUILDING SOCIETY

01-01-2020 to 30-06-2020

no

56.6%

53.1%

47.4%

0.0%

54.3%

Legal & General Partnership Services Limited

LEGAL & GENERAL GROUP PLC

01-01-2020 to 30-06-2020

no

90.2%

6.9%

72.4%

Legal and General Assurance Society Limited

LEGAL & GENERAL GROUP PLC

01-01-2020 to 30-06-2020

no

38.0%

42.2%

40.5%

41.0%

Legal Insurance Management Ltd

NO GROUP

01-08-2019 to 31-01-2020

no

35.8%

35.8%

Link Market Services Trustees Limited

LINK ADMINISTRATION HOLDINGS LIMITED

01-01-2020 to 30-06-2020

no

55.3%

55.3%

Liverpool Victoria Financial Services Limited

LIVERPOOL VICTORIA FINANCIAL SERVICES LIMITED

01-01-2020 to 30-06-2020

no

85.0%

83.7%

85.5%

83.9%

Liverpool Victoria Insurance Company Limited

ALLIANZ SE

01-01-2020 to 30-06-2020

no

59.8%

59.8%

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

55.9%

10.3%

58.0%

60.1%

46.6%

58.8%

National House-Building Council

NATIONAL HOUSE-BUILDING COUNCIL

01-10-2019 to 31-03-2020

no

45.3%

45.3%

London and Country Mortgages Ltd

NO GROUP

01-01-2020 to 30-06-2020

no

61.4%

33.9%

59.4%

London General Insurance Company Limited

TWG EUROPE LIMITED

01-01-2020 to 30-06-2020

yes

43.7%

43.7%

M & G Securities Limited

PRUDENTIAL PLC

01-01-2020 to 30-06-2020

no

31.3%

31.3%

Markerstudy Insurance Services Limited

MARKERSTUDY (INTERNATIONAL) LIMITED

01-01-2020 to 30-06-2020

no

53.9%

53.9%

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

01-01-2020 to 30-06-2020

no

50.9%

52.2%

65.4%

60.5%

MBNA Limited

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

46.2%

50.6%

50.3%

MCE Insurance Limited

MCE INSURANCE LIMITED

01-01-2020 to 30-06-2020

no

31.8%

31.8%

Mercedes-Benz Financial Services UK Limited

DAIMLER AG

01-01-2020 to 30-06-2020

no

0.0%

0.0%

Metro Bank PLC

METRO BANK PLC

01-01-2020 to 30-06-2020

no

40.7%

46.1%

40.8%

Monzo Bank Ltd

MONZO BANK LIMITED

01-09-2019 to 29-02-2020

no

45.0%

60.0%

45.0%

Moorcroft Debt Recovery Limited

NO GROUP

01-08-2019 to 31-01-2020

no

51.8%

51.8%

MotoNovo Finance Limited

FIRSTRAND LIMITED

01-01-2020 to 30-06-2020

no

56.3%

56.3%

Saga Services Limited

SAGA PLC

01-08-2019 to 31-01-2020

no

36.2%

36.2%

Santander Cards UK Limited

BANCO SANTANDER SA

01-01-2020 to 30-06-2020

no

5.6%

19.6%

19.6%

Investment Funds Direct Limited

M&G GROUP

01-01-2020 to 30-06-2020

no

78.2%

82.4%

80.2%

TSB Bank plc

BANCO DE SABADELL SA

01-01-2020 to 30-06-2020

no

60.0%

59.0%

58.1%

59.9%

The Carphone Warehouse Ltd

DIXONS CARPHONE PLC

01-11-2019 to 30-04-2020

no

39.2%

39.2%

The Co-operative Bank Plc

CO-OPERATIVE BANK PLC (THE)

01-01-2020 to 30-06-2020

no

53.9%

0.0%

44.1%

74.5%

3.0%

65.4%

The Mortgage Business Plc

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

43.5%

43.5%

The Mortgage Works (UK) Plc

NATIONWIDE BUILDING SOCIETY

01-10-2019 to 31-03-2020

no

46.3%

46.3%

The National Farmers' Union Mutual Insurance Society Limited

NFU MUTUAL INSURANCE SOCIETY LIMITED

01-01-2020 to 30-06-2020

yes

34.1%

50.3%

41.1%

49.8%

The Prudential Assurance Company Limited

PRUDENTIAL PLC

01-01-2020 to 30-06-2020

yes

79.5%

57.1%

74.6%

80.7%

79.6%

The Royal Bank of Scotland Plc

THE ROYAL BANK OF SCOTLAND GROUP

01-01-2020 to 30-06-2020

no

64.0%

11.1%

58.0%

49.9%

23.6%

54.5%

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

01-01-2020 to 30-06-2020

no

57.5%

40.5%

42.7%

50.2%

The Share Centre Limited

SHARE PLC

01-01-2020 to 30-06-2020

no

29.6%

37.9%

37.6%

Topaz Finance Limited

COMPUTERSHARE LIMITED

01-01-2020 to 30-06-2020

no

36.7%

36.7%

Towergate Underwriting Group Limited

ARDONAGH GROUP

01-01-2020 to 30-06-2020

no

42.4%

42.4%

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

01-01-2020 to 30-06-2020

no

63.3%

63.3%

Tesco Personal Finance PLC

TESCO PLC

01-09-2019 to 29-02-2020

no

42.3%

39.0%

24.9%

30.1%

UBS AG

UBS GROUP AG

01-01-2020 to 30-06-2020

no

21.2%

33.3%

11.1%

66.7%

62.8%

UK General Insurance Limited

NO GROUP

01-10-2019 to 31-03-2020

no

56.0%

56.0%

Ulster Bank Ltd

THE ROYAL BANK OF SCOTLAND GROUP

01-01-2020 to 30-06-2020

no

68.7%

69.1%

34.6%

33.3%

53.9%

Union Reiseversicherung AG

VBG VERSICHERUNGSBETEILIGUNGSVERW. MBH

01-10-2019 to 31-03-2020

no

59.8%

59.8%

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

01-01-2020 to 30-06-2020

no

37.3%

37.3%

Vitality Corporate Services Limited

RAND MERCHANT INVESTMENT HOLDINGS LTD

01-01-2020 to 30-06-2020

yes

100.0%

47.1%

66.7%

47.1%

Volkswagen Financial Services (UK) Limited

VOLKSWAGEN AG

01-01-2020 to 30-06-2020

no

28.1%

28.1%

West Bromwich Building Society

WEST BROMWICH BUILDING SOCIETY

01-10-2019 to 31-03-2020

no

45.0%

43.3%

41.9%

0.0%

42.4%

Xbridge Limited

TRAVELERS COMPANIES INC.

01-01-2020 to 30-06-2020

no

39.3%

39.3%

Yorkshire Building Society

YORKSHIRE BUILDING SOCIETY

01-01-2020 to 30-06-2020

no

70.1%

53.8%

46.4%

3.2%

54.0%

Zopa Bank Limited

NO GROUP

01-01-2020 to 30-06-2020

yes

46.4%

46.4%

Zurich Assurance Ltd

ZURICH INSURANCE GROUP AG

01-01-2020 to 30-06-2020

no

50.8%

0.0%

47.5%

48.4%

48.7%

Tesco Underwriting Limited

AGEAS SA-NV

01-01-2020 to 30-06-2020

no

42.7%

42.7%

Temple Finance Limited

BRIXWORTH INVESTMENTS LTD

01-10-2019 to 31-03-2020

no

Santander Consumer (UK) Plc

BANCO SANTANDER SA

01-01-2020 to 30-06-2020

no

0.0%

0.0%

Somerset Bridge Insurance Services Limited

NO GROUP

01-01-2020 to 30-06-2020

no

35.6%

35.6%

Santander UK Plc

BANCO SANTANDER SA

01-01-2020 to 30-06-2020

no

38.7%

16.1%

52.3%

33.3%

8.7%

37.0%

Scottish Equitable Plc

AEGON NV

01-01-2020 to 30-06-2020

no

49.6%

45.2%

53.8%

49.1%

Scottish Friendly Assurance Society Limited

NO GROUP

01-01-2020 to 30-06-2020

yes

76.5%

0.0%

64.1%

70.6%

70.8%

Scottish Widows Limited

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

68.5%

72.2%

73.0%

69.6%

Scottish Widows Unit Trust Managers Limited

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

51.3%

51.3%

Secure Trust Bank Plc

SECURE TRUST BANK PLC

01-01-2020 to 30-06-2020

no

48.2%

41.3%

16.7%

46.6%

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

01-01-2020 to 30-06-2020

no

58.1%

57.1%

0.0%

56.9%

Shop Direct Finance Company Limited

LW HOLDINGS LIMITED

01-01-2020 to 30-06-2020

no

24.3%

24.3%

Simplyhealth Access

SIMPLYHEALTH GROUP LIMITED

01-01-2020 to 30-06-2020

no

35.1%

35.1%

Skipton Building Society

SKIPTON BUILDING SOCIETY

01-01-2020 to 30-06-2020

no

73.7%

87.5%

56.7%

25.8%

68.0%

65.4%

Society of Lloyd's

SOCIETY OF LLOYD'S

01-01-2020 to 30-06-2020

no

42.2%

42.2%

SquareTrade Limited

THE ALLSTATE CORP.

01-01-2020 to 30-06-2020

no

71.2%

71.2%

Telefonica Insurance S.A.

TELEFONICA SA

01-01-2020 to 30-06-2020

no

65.8%

65.8%

St Andrew's Insurance Plc

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

54.5%

54.5%

St James's Place UK plc

ST. JAMES'S PLACE PLC

01-01-2020 to 30-06-2020

no

80.6%

79.3%

83.5%

81.6%

St. James's Place Wealth Management Plc

ST. JAMES'S PLACE PLC

01-01-2020 to 30-06-2020

no

29.1%

27.3%

11.4%

25.7%

25.2%

Standard Life Assurance Limited

PHOENIX GROUP HOLDINGS PLC

01-01-2020 to 30-06-2020

no

51.9%

46.7%

21.6%

51.4%

51.2%

Starling Bank Limited

STARLING BANK LIMITED

01-12-2019 to 31-05-2020

no

34.4%

34.4%

Starr International (Europe) Limited

STARR INTERNATIONAL COMPANY, INC.

01-01-2020 to 30-06-2020

no

61.1%

61.1%

Sterling ISA Managers Limited

NO GROUP

01-01-2020 to 30-06-2020

no

52.5%

49.8%

51.0%

Studio Retail Limited

STUDIO RETAIL GROUP PLC

01-10-2019 to 31-03-2020

no

59.4%

59.4%

Sun Life Assurance Company of Canada (U.K.) Limited

SUN LIFE FINANCIAL INC.

01-01-2020 to 30-06-2020

no

35.1%

17.0%

31.4%

27.8%

Swinton Group Ltd

ARDONAGH GROUP

01-01-2020 to 30-06-2020

no

48.0%

0.0%

47.9%

Tandem Bank Limited

NO GROUP

01-01-2020 to 30-06-2020

no

Target Servicing Limited

NO GROUP

01-10-2019 to 31-03-2020

no

39.1%

39.1%

J D Williams & Company Limited

N BROWN GROUP PLC

01-09-2019 to 29-02-2020

no

38.4%

38.4%

Investec Bank PLC

INVESTEC PLC

01-10-2019 to 31-03-2020

no

45.3%

66.7%

56.0%

46.2%

Accord Mortgages Limited

ACCORD MORTGAGES LIMITED

01-01-2020 to 30-06-2020

no

75.0%

61.8%

28.6%

61.7%

BMW Financial Services(GB) Limited

BMW AG

01-01-2020 to 30-06-2020

no

16.1%

16.1%

AWP P&C SA

ALLIANZ SE

01-01-2020 to 30-06-2020

no

26.2%

26.2%

AXA France IARD

NO GROUP

01-01-2020 to 30-06-2020

no

41.5%

41.5%

AXA Insurance UK Plc

AXA SA

01-01-2020 to 30-06-2020

no

63.4%

63.4%

AXA PPP Healthcare Limited

AXA SA

01-01-2020 to 30-06-2020

no

35.4%

35.4%

B & C E Financial Services Limited

B&CE HOLDINGS LIMITED

01-10-2019 to 31-03-2020

no

30.8%

30.8%

Bank of Ireland (UK) Plc

BANK OF IRELAND GROUP PLC

01-01-2020 to 30-06-2020

yes

41.6%

24.3%

24.7%

0.0%

38.8%

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

63.3%

20.0%

56.2%

41.4%

45.4%

46.3%

Barclays Bank Plc

BARCLAYS PLC

01-01-2020 to 30-06-2020

no

69.0%

100.0%

100.0%

37.6%

68.8%

Barclays Bank UK PLC

BARCLAYS PLC

01-01-2020 to 30-06-2020

yes

59.8%

47.3%

69.1%

72.1%

53.5%

66.8%

BISL Limited

BGL GROUP

01-01-2020 to 30-06-2020

no

43.8%

43.8%

Black Horse Limited

LLOYDS BANKING GROUP PLC

01-01-2020 to 30-06-2020

no

0.0%

54.6%

54.6%

Bought By Many Ltd

NO GROUP

01-10-2019 to 31-03-2020

no

44.3%

44.3%

Aviva UK Digital Limited

AVIVA PLC

01-01-2020 to 30-06-2020

no

39.5%

39.5%

Bradford & Bingley Plc

UK ASSET RESOLUTION LIMITED

01-10-2019 to 31-03-2020

yes

20.0%

35.0%

13.9%

24.5%

15.4%

Brightside Insurance Services Limited

ANACAP FINANCIAL PARTNERS II, L.P.

01-01-2020 to 30-06-2020

no

61.2%

61.2%

British Gas Services Limited

CENTRICA PLC

01-01-2020 to 30-06-2020

yes

99.1%

99.1%

BUPA Insurance Services Limited

THE BRITISH UNITED PROVIDENT ASSOCIATION LTD

01-01-2020 to 30-06-2020

yes

52.7%

52.7%

Call Assist Ltd

CALL ASSIST LIMITED

01-11-2019 to 30-04-2020

no

58.3%

58.3%

Canada Square Operations Limited

CITIGROUP INC

01-01-2020 to 30-06-2020

no

51.1%

52.0%

72.1%

72.0%

Capital One (Europe) plc

CAPITAL ONE FINANCIAL CORPORATION

01-01-2020 to 30-06-2020

no

17.1%

77.9%

65.2%

Car Care Plan Ltd

AMTRUST FINANCIAL SERVICES INC

01-01-2020 to 30-06-2020

no

44.5%

44.5%

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP

01-01-2020 to 30-06-2020

no

59.9%

59.9%

Charter Court Financial Services Limited

CHARTER COURT FINANCIAL SERVICES GROUP PLC

01-01-2020 to 30-06-2020

no

27.5%

34.8%

32.9%

Chubb European Group SE

CHUBB LIMITED

01-01-2020 to 30-06-2020

no

84.2%

84.2%

AWP Assistance UK Ltd

ALLIANZ SE

01-01-2020 to 30-06-2020

no

61.8%

61.8%

Aviva Life Services UK Limited

AVIVA PLC

01-01-2020 to 30-06-2020

no

67.6%

35.5%

40.6%

63.3%

58.9%

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

01-08-2019 to 31-01-2020

no

36.4%

1.0%

3.9%

Ald Automotive Limited

SOCIÉTÉ GÉNÉRALE SA

01-01-2020 to 30-06-2020

no

100.0%

100.0%

Acm Ulr Limited

BGL GROUP

01-01-2020 to 30-06-2020

no

41.7%

41.7%

Acorn Insurance & Financial Services Ltd

NO GROUP

01-01-2020 to 30-06-2020

no

42.2%

42.2%

Acromas Insurance Company Limited

SAGA PLC

01-08-2019 to 31-01-2020

no

41.8%

41.8%

Action 365 Ltd

NO GROUP

01-01-2020 to 30-06-2020

no

42.1%

42.1%

Adrian Flux Insurance Services Group

NO GROUP

01-09-2019 to 29-02-2020

no

23.5%

23.5%

Advantage Finance Ltd

S & U PLC

01-08-2019 to 31-01-2020

no

5.9%

5.9%

Ageas Insurance Limited

AGEAS SA-NV

01-01-2020 to 30-06-2020

no

37.3%

37.3%

Ageas Retail Limited

AGEAS SA-NV

01-01-2020 to 30-06-2020

no

35.9%

35.9%

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

01-01-2020 to 30-06-2020

no

40.8%

26.3%

55.6%

0.0%

50.2%

Aioi Nissay Dowa Insurance UK Limited

MS & AD INSURANCE GROUP

01-01-2020 to 30-06-2020

yes

36.0%

36.0%

Al Rayan Bank PLC

NO GROUP

01-01-2020 to 30-06-2020

no

60.8%

31.7%

57.4%

Aldermore Bank Plc

FIRSTRAND LIMITED

01-01-2020 to 30-06-2020

no

50.2%

16.7%

39.5%

Aviva Insurance Limited

AVIVA PLC

01-01-2020 to 30-06-2020

no

55.5%

55.5%

Allianz Insurance Plc

ALLIANZ SE

01-01-2020 to 30-06-2020

no

58.1%

58.1%

American Express Services Europe Limited (AESEL)

AMERICAN EXPRESS

01-01-2020 to 30-06-2020

no

41.4%

71.6%

60.2%

American International Group UK Limited

AMERICAN INTERNATIONAL GROUP, INC. (AIG)

01-12-2019 to 31-05-2020

no

69.4%

69.4%

Amtrust Europe Limited

AMTRUST FINANCIAL SERVICES INC

01-01-2020 to 30-06-2020

no

Animal Friends Insurance Services Ltd

NO GROUP

01-01-2020 to 30-06-2020

no

17.8%

17.8%

Arthur J. Gallagher Insurance Brokers Limited

ARTHUR J. GALLAGHER & CO.

01-01-2020 to 30-06-2020

yes

58.3%

58.3%

Assurant General Insurance Limited

ASSURANT INC

01-01-2020 to 30-06-2020

no

48.5%

48.5%

Asurion Europe Limited

NEW ASURION CORP

01-01-2020 to 30-06-2020

no

40.5%

40.5%

ATLANTA 1 INSURANCE SERVICES LIMITED

ARDONAGH GROUP

01-01-2020 to 30-06-2020

no

26.8%

26.8%

Atom Bank PLC

ATOM BANK PLC

01-10-2019 to 31-03-2020

no

15.7%

39.5%

20.8%

Automobile Association Insurance Services Limited

AA PLC

01-08-2019 to 31-01-2020

no

41.6%

41.6%

Avantia Insurance Limited

KINGSTON TOPCO LIMITED

01-01-2020 to 30-06-2020

no

45.0%

45.0%

CIS General Insurance Limited

CO-OPERATIVE GROUP LIMITED

01-01-2020 to 30-06-2020

no

47.8%

47.8%

Clydesdale Bank Plc

CYBG PLC

01-10-2019 to 31-03-2020

yes

66.5%

8.3%

60.8%

32.0%

12.8%

44.0%

Invesco Fund Managers Limited

INVESCO LTD