FCA Authorisations operating service metrics 2023/24 Q3

We report our authorisations metrics quarterly to provide greater transparency of our performance. This data covers October to December 2023.

We want to make sure the UK is the best place in the world for financial services to thrive. This involves providing an effective and efficient service whilst maintaining high standards to protect customers and to bolster the reputation of the UK market. 

Download Authorisations operating service metrics 2023/24 Q3 (PDF)

Our performance shows 9 metrics are green, 6 are amber and none are red.

97.8% of applications across all metric areas were determined within the statutory deadline.

We will publish our performance for the fourth quarter of 2023/24 in May 2024.

Notes on the metrics and methodology 

These metrics are for solo-regulated firms. The FCA and the Prudential Regulation Authority work closely to authorise dual-regulated firms. The metrics for the authorisation of dual-regulated firms can be found on the Prudential Regulation Authority’s website

We publish the lower quartile, median, and upper quartile of the range of calendar days taken for determination in each category of application. This shows that most applications are determined significantly ahead of the statutory deadline. Complete and comprehensive applications are likely to be determined in good time. 

The complexity of some cases means that we will not always meet our statutory targets. In these cases, it is right that we take the time to make sure there is greater scrutiny and engagement with the firms involved. We continue to see too many incomplete and poor-quality applications. Firms should see our Authorisation pages for guidance.