Consumer Credit

Firm Name Group Joint Reporting Reporting frequency Reporting period Semester Complaints Received Complaints Closed Complaints Upheld (%)
ACI-UK LIMITED NO GROUP Half Yearly 2024-04-01 to 2024-09-30 2024 H2 734 704 41.19%
Acorn Insurance & Financial Services Ltd NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 12 13 69.23%
Adrian Flux Insurance Services Group NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 12 12 0.00%
Advantage Finance Ltd NO GROUP no Half Yearly 2024-02-01 to 2024-07-31 2024 H2 2878 2956 10.22%
Advisory Insurance Brokers Limited ARDONAGH GROUP LIMITED no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 10 9 33.33%
Ageas Retail Limited AGEAS SA-NV no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 105 105 38.10%
Aioi Nissay Dowa Insurance UK Limited AIOI NISSAY DOWA EUROPE LIMITED yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 59 80 63.75%
Ald Automotive Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1552 920 54.02%
Aldermore Bank Plc FIRSTRAND LIMITED no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 621 60 40.00%
Alphabet (GB) Ltd NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 659 693 41.27%
Arthur J. Gallagher Insurance Brokers Limited ARTHUR J GALLAGHER (UK) LTD yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 5 5 100.00%
Arval UK Limited BNP PARIBAS GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 916 1043 70.09%
Atlanta Insurance Intermediaries Limited MARKERSTUDY GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 153 153 41.83%
Automobile Association Insurance Services Limited AUTOMOBILE ASSOCIATION (AA) no Half Yearly 2024-02-01 to 2024-07-31 2024 H2 577 570 46.14%
Avantia Insurance Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 66 63 20.63%
AXA Insurance Designated Activity Company AXA GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 162 163 60.12%
AXA Insurance UK Plc AXA GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2 2 50.00%
Bamboo Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1106 1181 11.69%
Bank of Scotland plc LLOYDS BANKING GROUP PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2732 2180 49.91%
Barclays Bank Plc BARCLAYS PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 6 8 75.00%
Barclays Bank UK PLC BARCLAYS PLC yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1819 1770 59.72%
BFSL Limited MARKERSTUDY GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 996 979 40.25%
Billing Finance Limited NO GROUP Half Yearly 2024-05-01 to 2024-10-31 2024 H2 680 755 21.46%
BISL Limited MARKERSTUDY GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 203 198 44.44%
Black Horse Limited LLOYDS BANKING GROUP PLC Half Yearly 2024-07-01 to 2024-12-31 2024 H2 260936 6082 47.81%
Blue Motor Finance Ltd NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 27770 8297 13.66%
BMW Financial Services(GB) Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 142229 12795 13.17%
British Gas Services Limited NO GROUP yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 13 12 58.33%
Business Insurance Solutions Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 27 27 62.96%
CA AUTO FINANCE UK LTD NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 18493 1222 45.74%
Cabot Credit Management Group Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 6159 5933 18.54%
Capquest Debt Recovery Limited INTRUM GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 803 1120 55.18%
Carfinance247 Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1649 1508 28.32%
Carole Nash Insurance Consultants Ltd MARKERSTUDY GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 50 47 40.43%
Chetwood Financial Limited NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 205 221 18.55%
Chubb European Group SE CHUBB LIMITED no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2 2 100.00%
Close Brothers Limited CLOSE BROTHERS GROUP PLC no Half Yearly 2024-02-01 to 2024-07-31 2024 H2 73646 24385 14.16%
Clydesdale Bank Plc VIRGIN MONEY UK PLC yes Half Yearly 2024-04-01 to 2024-09-30 2024 H2 529 448 66.74%
Clydesdale Financial Services Limited BARCLAYS PLC Half Yearly 2024-07-01 to 2024-12-31 2024 H2 52492 4339 16.16%
Coutts & Company NATWEST GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 15 18 55.56%
Covea Insurance plc COVEA GROUP yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 5 5 100.00%
Coventry Building Society NO GROUP yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 3 3 33.33%
Creation Consumer Finance Ltd BNP PARIBAS GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 5621 3877 33.43%
Creation Financial Services Limited BNP PARIBAS GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 520 601 40.27%
Elderbridge Limited TECH MAHINDRA LIMITED no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 17 17 41.18%
EQUIFAX LIMITED NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2117 1985 37.48%
EUI Limited ADMIRAL GROUP PLC yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2549 2543 47.54%
Evergreen Finance London Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 966 1085 19.35%
Everyday Lending Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 530 513 27.88%
Experian Limited EXPERIAN PLC no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 11397 11276 16.97%
Extracover Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 463 451 27.27%
FCE Bank Plc FORD MOTOR CO no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 76912 84397 0.42%
First Central Insurance Management Limited FIRST CENTRAL GROUP LIMITED no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 48 57 50.88%
First Response Finance Ltd NO GROUP Half Yearly 2024-04-01 to 2024-09-30 2024 H2 2547 2602 22.25%
FirstRand Bank Limited FIRSTRAND LIMITED no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 136136 2106 10.11%
Foundation for Credit Counselling NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 984 989 42.06%
Frasers Group Financial Services Limited NO GROUP no Half Yearly 2024-05-01 to 2024-10-31 2024 H2 4856 4147 30.67%
Freemans Plc OTTO GROUP Half Yearly 2024-03-01 to 2024-08-31 2024 H2 1258 1340 33.66%
Funding Circle Ltd NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1216 1142 27.41%
Gain Credit LLC NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2346 2116 35.82%
Go Car Credit Limited NO GROUP Half Yearly 2024-04-01 to 2024-09-30 2024 H2 854 834 35.13%
Grattan Plc OTTO GROUP Half Yearly 2024-03-01 to 2024-08-31 2024 H2 659 704 33.95%
Hastings Insurance Services Limited HASTINGS GROUP yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 930 858 58.74%
Healthcare Finance Limited NO GROUP Yearly 2024-01-01 to 2024-12-31 2024 H2 1009 2203 6.63%
Honda Finance Europe Plc NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 8875 285 782.81%
HSBC UK Bank Plc HSBC HOLDINGS PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 5154 5239 53.52%
Hutchison 3G UK Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 10871 11807 33.67%
Hyundai Capital UK Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 13329 8879 5.48%
Ikano Bank AB (publ) NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1351 1315 34.45%
Insurance Factory Ltd MARKERSTUDY GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 31 33 33.33%
International Motors Finance Limited LLOYDS BANKING GROUP PLC Half Yearly 2024-07-01 to 2024-12-31 2024 H2 830 27 55.56%
J D Williams & Company Limited J D WILLIAMS & COMPANY LIMITED no Half Yearly 2024-03-01 to 2024-08-31 2024 H2 3632 4873 33.59%
J.P. Morgan Europe Limited JPMORGAN CHASE & CO no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 13 11 72.73%
JAJA FINANCE LTD NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2375 2034 43.46%
Klarna Financial Services UK Limited NO GROUP Yearly 2024-01-01 to 2024-12-31 2024 H2 1473 1638 44.20%
Kroo Bank Ltd NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 21 17 70.59%
Landmark Mortgages Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 5 5 40.00%
Lantern Debt Recovery Services Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1135 1291 21.84%
LeasePlan UK Limited LP GROUP B.V. no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1847 1699 62.92%
Lendable Ltd NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 4584 4356 33.49%
Lenvi Servicing Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 813 1607 33.42%
Lex Autolease Ltd LLOYDS BANKING GROUP PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2446 2154 49.12%
Lloyds Bank PLC LLOYDS BANKING GROUP PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 4493 4437 51.72%
Loans 2 Go Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 3474 3841 1.28%
Lowell Financial Ltd NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 8028 8092 26.52%
Madison CF UK Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 4388 5198 25.55%
Marks & Spencer Financial Services Plc HSBC HOLDINGS PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1178 1159 74.20%
Marshmallow Financial Services Ltd NO GROUP yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 12 17 41.18%
Mercedes-Benz Financial Services UK Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 21980 7818 29.87%
Metro Bank PLC METRO BANK PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1019 988 28.24%
MI Vehicle Finance Limited INVESTEC PLC Half Yearly 2024-04-01 to 2024-09-30 2024 H2 3794 1385 35.45%
Mitsubishi HC Capital UK PLC NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 11066 6849 30.79%
Moneybarn No. 1 Limited PROVIDENT FINANCIAL PLC Half Yearly 2024-07-01 to 2024-12-31 2024 H2 9040 8491 22.36%
Monzo Bank Ltd MONZO BANK LIMITED no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 630 977 38.18%
Moorcroft Debt Recovery Limited NO GROUP no Half Yearly 2024-02-01 to 2024-07-31 2024 H2 578 482 46.06%
MotoNovo Finance Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 77076 5613 49.80%
N.I.I.B. Group Limited BANK OF IRELAND GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 11546 1641 23.89%
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY NATWEST GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 6494 6728 52.44%
Nationwide Building Society NATIONWIDE BUILDING SOCIETY no Half Yearly 2024-04-05 to 2024-10-04 2024 H2 1381 1322 51.97%
NCO Europe Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 541 535 45.23%
NewDay Ltd CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION Half Yearly 2024-07-01 to 2024-12-31 2024 H2 23321 27034 22.68%
Next Retail Limited NO GROUP Half Yearly 2024-02-01 to 2024-07-31 2024 H2 7839 7972 58.53%
Northern Bank Limited DANSKE BANK A/S no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 61 70 18.57%
OAKBROOK FINANCE LIMITED NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1783 1713 22.77%
One Call Insurance Services Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 199 193 10.88%
ONMO Limited NO GROUP Half Yearly 2024-03-01 to 2024-08-31 2024 H2 753 603 55.06%
Oodle Financial Services Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 6816 4885 24.03%
Paragon Bank Plc PARAGON BANKING GROUP PLC yes Half Yearly 2024-04-01 to 2024-09-30 2024 H2 2043 281 26.69%
Paymentsense Limited NO GROUP Half Yearly 2024-04-01 to 2024-09-30 2024 H2 1885 1893 51.14%
PayPal UK Ltd NO GROUP Yearly 2024-01-01 to 2024-12-31 2024 H2 31154 30185 14.25%
Phoenix Life CA Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1 1 0.00%
PRA Group (UK) Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1977 1824 19.41%
Premium Credit Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 4562 4570 19.74%
Qmetric Group Limited NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 4 4 25.00%
Quidie Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1105 1265 14.23%
RCI Financial Services Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 44389 3980 13.74%
Sabre Insurance Company Limited SABRE INSURANCE GROUP PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 46 47 29.79%
Sainsbury's Bank Plc J SAINSBURY PLC no Half Yearly 2024-03-01 to 2024-08-31 2024 H2 621 660 51.67%
Salary Finance Limited LEGAL & GENERAL GROUP PLC Half Yearly 2024-07-01 to 2024-12-31 2024 H2 976 1051 71.08%
Santander Consumer (UK) Plc SANTANDER UK GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 48435 12090 10.12%
Santander UK Plc SANTANDER UK GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1350 1361 49.08%
ScoresMatter Limited NO GROUP Yearly 2024-01-01 to 2024-12-31 2024 H2 716 728 5.49%
Secure Trust Bank Plc SECURE TRUST BANK PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 6476 4442 25.30%
Shawbrook Bank Limited SHAWBROOK GROUP PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1126 1098 46.99%
Shogun Finance Limited LLOYDS BANKING GROUP PLC Yearly 2024-01-01 to 2024-12-31 2024 H2 2794 42 26.19%
Shop Direct Finance Company Limited THE VERY GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 32619 31481 24.39%
Specialist Motor Finance Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1764 1363 25.97%
Stagemount Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 690 695 32.81%
STARTLINE MOTOR FINANCE LIMITED NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 11429 5308 15.05%
Stellantis Financial Services UK Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 34528 2979 33.27%
Suzuki Financial Services Limited LLOYDS BANKING GROUP PLC Half Yearly 2024-07-01 to 2024-12-31 2024 H2 9483 105 51.43%
Tandem Bank Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 503 548 70.80%
Tandem Motor Finance Limited NO GROUP Yearly 2024-01-01 to 2024-12-31 2024 H2 1085 758 39.58%
Telefonica UK Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 14113 14058 95.68%
Tesco Personal Finance Limited NO GROUP no Half Yearly 2024-03-01 to 2024-08-31 2024 H2 1361 1382 47.90%
The Royal Bank of Scotland Plc NATWEST GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1356 1411 56.06%
Topaz Finance Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 36 29 44.83%
Toyota Financial Services (UK) PLC NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 27267 11940 4.83%
TRANSUNION INTERNATIONAL UK LIMITED NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 2285 2226 21.92%
Triodos Bank UK Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 9 10 30.00%
TSB Bank plc BANCO DE SABADELL SA no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 932 848 63.68%
U K Insurance Limited DIRECT LINE INSURANCE GROUP PLC no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 322 325 60.00%
U.S. Bank Europe DAC NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 17 17 64.71%
Virgin Media Mobile Finance Limited NO GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1154 1206 48.18%
Vitality Corporate Services Limited DISCOVERY LIMITED yes Half Yearly 2024-07-01 to 2024-12-31 2024 H2 3 3 33.33%
Vodafone Limited NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 5078 5139 53.73%
Volkswagen Financial Services (UK) Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 96129 32581 16.49%
Volvo Car Financial Services UK Limited SANTANDER UK GROUP Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1032 1132 46.73%
Volvo Car UK Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 357 422 38.86%
Wescot Credit Services Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 1823 1897 22.40%
Xbridge Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 38 33 45.45%
Zempler Bank Limited NO GROUP no Half Yearly 2024-04-01 to 2024-09-30 2024 H2 2 2 0.00%
ZILCH TECHNOLOGY LIMITED NO GROUP Half Yearly 2024-04-01 to 2024-09-30 2024 H2 2704 2694 52.78%
Zopa Bank Limited NO GROUP no Half Yearly 2024-07-01 to 2024-12-31 2024 H2 3242 3104 45.26%