Consumer Credit

Firm Name

Group

Joint Reporting

Reporting frequency

Reporting period

Semester

Complaints Received

Complaints Closed

Complaints upheld by firm

Acorn Insurance & Financial Services Ltd

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

32

34

27

Adrian Flux Insurance Services Group

NO GROUP

no

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

8

8

0

Advanced Payment Solutions Limited

NO GROUP

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

16

17

1

Advantage Finance Ltd

NO GROUP

no

Half Yearly

2023-02-01 to 2023-07-31

2023 H2

1,444

1215

227

Advisory Insurance Brokers Limited

ARDONAGH GROUP LIMITED

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1

1

0

Ageas Retail Limited

AGEAS SA-NV

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

104

108

52

AIB Group (UK) Plc

AIB GROUP PUBLIC LIMITED COMPANY

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

23

23

12

Aioi Nissay Dowa Insurance UK Limited

AIOI NISSAY DOWA EUROPE LIMITED

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

140

136

111

Ald Automotive Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

998

1075

626

Aldermore Bank Plc

FIRSTRAND LIMITED

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

78

64

13

Allianz Insurance Plc

ALLIANZ SE

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4

2

1

Arthur J. Gallagher Insurance Brokers Limited

GALLAGHER

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

8

6

3

Arval UK Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1,865

1963

1413

Atlanta Insurance Intermediaries Limited

ARDONAGH GROUP LIMITED

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

253

264

115

Automobile Association Insurance Services Limited

AUTOMOBILE ASSOCIATION (AA)

no

Half Yearly

2023-02-01 to 2023-07-31

2023 H2

549

516

181

Avantia Insurance Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

195

189

130

AXA Insurance Designated Activity Company

AXA GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

134

133

51

Bamboo Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1,169

1067

207

Bank of Scotland plc

LLOYDS BANKING GROUP PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2,570

2601

1303

Barclays Bank Plc

BARCLAYS PLC

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

18

21

13

Barclays Bank UK PLC

BARCLAYS PLC

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4,611

4609

1093

BFSL Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1,097

1090

580

Billing Finance Limited

NO GROUP

Half Yearly

2023-05-01 to 2023-10-31

2023 H2

731

762

272

BISL Limited

BGL GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

272

295

146

Black Horse Limited

LLOYDS BANKING GROUP PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

16,829

10632

3175

Blue Motor Finance Ltd

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

3,470

3320

757

BMW Financial Services(GB) Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

3,870

3005

978

British Gas Services Limited

CENTRICA PLC

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

13

17

6

CA AUTO FINANCE UK LTD

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1,857

1726

506

Cabot Credit Management Group Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

5,147

5177

1103

Capquest Debt Recovery Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2,312

1453

854

Carfinance247 Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1,172

1139

446

Carole Nash Insurance Consultants Ltd

ARDONAGH GROUP LIMITED

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

67

71

30

Chetwood Financial Limited

NO GROUP

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

281

273

56

Close Brothers Limited

CLOSE BROTHERS GROUP PLC

no

Half Yearly

2023-02-01 to 2023-07-31

2023 H2

10,764

9596

3249

Clydesdale Bank Plc

VIRGIN MONEY UK PLC

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

531

542

373

Coutts & Company

NATWEST GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

25

28

17

Covea Insurance plc

COVEA GROUP

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

10

10

8

Coventry Building Society

NO GROUP

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4

4

2

Creation Consumer Finance Ltd

BNP PARIBAS GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

3867

3798

1067

Creation Financial Services Limited

BNP PARIBAS GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1009

998

469

Devitt Insurance Services Ltd

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

41

43

6

Elavon Financial Services Designated Activity Company

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

139

147

76

Elderbridge Limited

TECH MAHINDRA LIMITED

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

18

15

8

EQUIFAX LIMITED

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1959

2583

970

EUI Limited

ADMIRAL GROUP PLC

yes

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1924

1926

962

Evergreen Finance London Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

888

787

350

Experian Limited

EXPERIAN PLC

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

11106

11437

2253

FCE Bank Plc

FORD MOTOR CO

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1297

1302

319

FDR Limited, LLC

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

811

802

401

First Response Finance Ltd

NO GROUP

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

1776

1777

613

FirstRand Bank Limited

FIRSTRAND LIMITED

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

11806

12939

690

Foundation for Credit Counselling

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1274

1298

573

Frasers Group Financial Services Limited

NO GROUP

no

Half Yearly

2023-05-01 to 2023-10-31

2023 H2

1654

1662

267

Freemans Plc

NO GROUP

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

1155

1157

421

Funding Circle Ltd

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1068

1016

221

Gain Credit LLC

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4067

4531

2014

Go Car Credit Limited

NO GROUP

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

793

667

386

Grattan Plc

NO GROUP

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

735

747

295

Handelsbanken plc

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

33

34

15

Hastings Insurance Services Limited

HASTINGS GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

745

717

461

Healthcare Finance Limited

NO GROUP

Yearly

2023-01-01 to 2023-12-31

2023 H2

1545

111

39

Homeserve Membership Limited

HOMESERVE PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1

1

1

HSBC UK Bank Plc

HSBC HOLDINGS PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

6428

6317

3261

Hutchison 3G UK Limited

NO GROUP

Yearly

2023-01-01 to 2023-12-31

2023 H2

6438

3730

2115

Hyundai Capital UK Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

748

796

204

Ikano Bank AB (publ)

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1537

1581

697

Insurance Factory Ltd

MARKERSTUDY GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

39

39

9

J D Williams & Company Limited

J D WILLIAMS & COMPANY LIMITED

no

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

10692

10257

4394

JAJA FINANCE LTD

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

3041

2963

1736

Lantern Debt Recovery Services Ltd

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1652

1741

384

LeasePlan UK Limited

LP GROUP B.V.

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1258

1114

795

Lendable Ltd

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

3781

2791

537

Lex Autolease Ltd

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2170

2159

1162

Lloyds Bank PLC

LLOYDS BANKING GROUP PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4894

4917

2571

Loans 2 Go Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2799

2290

89

Lowell Financial Ltd

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

7852

8506

2961

Madison CF UK Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4162

4885

1503

Marks & Spencer Financial Services Plc

HSBC HOLDINGS PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

642

495

343

Marsh Finance Ltd

NO GROUP

Yearly

2022-10-01 to 2023-09-30

2023 H2

849

804

186

Marshmallow Financial Services Ltd

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

41

30

20

Mercedes-Benz Financial Services UK Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4119

4411

2802

Metro Bank PLC

METRO BANK PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1202

1188

336

MI Vehicle Finance Limited

NO GROUP

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

951

838

392

Mitsubishi HC Capital UK PLC

NO GROUP

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

5055

4880

2058

Moneybarn No. 1 Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

12458

14890

3343

Monzo Bank Ltd

MONZO BANK LIMITED

no

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

1426

1156

762

Moorcroft Debt Recovery Limited

NO GROUP

no

Half Yearly

2023-02-01 to 2023-07-31

2023 H2

524

438

201

Morses Club Limited

NO GROUP

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

1690

1749

527

MotoNovo Finance Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

12139

12891

4748

N.I.I.B. Group Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1609

1491

449

National Westminster Bank Plc

THE ROYAL BANK OF SCOTLAND GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

5286

5361

3677

Nationwide Building Society

NATIONWIDE BUILDING SOCIETY

no

Half Yearly

2023-04-05 to 2023-09-30

2023 H2

1190

1203

537

NCO Europe Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1104

1102

902

Next Retail Limited

NO GROUP

Half Yearly

2023-02-01 to 2023-07-31

2023 H2

7537

7240

4219

Northern Bank Limited

DANSKE BANK A/S

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

57

60

6

OAKBROOK FINANCE LIMITED

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1790

1598

360

One Call Insurance Services Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

234

233

44

Oodle Financial Services Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

4808

4370

1399

Paragon Bank Plc

PARAGON BANKING GROUP PLC

yes

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

224

193

91

Paymentsense Limited

NO GROUP

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

1972

1956

1315

PRA Group (UK) Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1562

1531

283

Premium Credit Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2668

2689

569

Qmetric Group Limited

NO GROUP

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

6

4

2

RCI Financial Services Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1376

1425

726

Sabre Insurance Company Limited

SABRE INSURANCE GROUP PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

19

19

9

Sainsbury's Bank Plc

J SAINSBURY PLC

no

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

641

709

387

Salary Finance Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1040

1200

901

Santander Consumer (UK) Plc

SANTANDER UK GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2904

2993

875

Santander UK Plc

SANTANDER UK GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1991

2064

950

ScoresMatter Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

702

695

43

Secure Trust Bank Plc

SECURE TRUST BANK PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2863

2871

1183

Shawbrook Bank Limited

SHAWBROOK GROUP PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1332

1418

568

Shelby Finance Ltd

NO GROUP

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

618

746

148

Shop Direct Finance Company Limited

THE VERY GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

28990

35641

8418

Specialist Motor Finance Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

945

706

166

Stagemount Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

589

600

223

Starling Bank Limited

NO GROUP

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

160

165

63

STARTLINE MOTOR FINANCE LIMITED

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2338

2140

731

Stellantis Financial Services UK Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2573

2284

579

Sun Life Assurance Company of Canada (U.K.) Limited

PHOENIX GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1

2

0

Tandem Motor Finance Limited

NO GROUP

Yearly

2023-01-01 to 2023-12-31

2023 H2

540

485

159

Tandem Personal Loans Ltd

NO GROUP

Yearly

2023-01-01 to 2023-12-31

2023 H2

546

541

148

Telefonica UK Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

10163

8299

7002

Tesco Personal Finance PLC

TESCO BANK (TESCO PLC)

no

Half Yearly

2023-03-01 to 2023-08-31

2023 H2

1308

1277

662

The Royal Bank of Scotland Plc

NATWEST GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1195

1202

832

The Royal London Mutual Insurance Society Limited

THE ROYAL LONDON MUTUAL INSURANCE SOCIETY LTD

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1

1

0

Topaz Finance Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

46

68

38

Toyota Financial Services (UK) PLC

NO GROUP

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

846

828

201

TRANSUNION INTERNATIONAL UK LIMITED

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1768

2133

491

Triodos Bank UK Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

10

8

2

TSB Bank plc

BANCO DE SABADELL SA

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

820

880

467

U K Insurance Limited

DIRECT LINE INSURANCE GROUP PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

272

272

171

Vanquis Bank Limited

PROVIDENT FINANCIAL PLC

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1

1

1

Virgin Media Mobile Finance Limited

NO GROUP

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

3834

4150

2735

Vodafone Limited

NO GROUP

no

Half Yearly

2023-04-01 to 2023-09-30

2023 H2

7966

8021

3955

Volkswagen Financial Services (UK) Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

12540

13230

5494

Wescot Credit Services Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

1755

1652

424

Xbridge Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

37

38

7

Zopa Bank Limited

NO GROUP

no

Half Yearly

2023-07-01 to 2023-12-31

2023 H2

2792

2782

1567