Consumer Credit

Firm Name Group Joint Reporting Reporting frequency Reporting period Semester Complaints Received Complaints Closed Complaints upheld by firm
247 Money Group Limited 247 MONEY GROUP Yearly 2025-01-01 to 2025-12-31 2025 H2 4,141 95 14.74%
ACI-UK LIMITED NO GROUP Half Yearly 2025-04-01 to 2025-09-30 2025 H2 1,379 1,353 41.54%
ACORN INSURANCE AND FINANCIAL SERVICES LIMITED ACORN GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 16 15 80.00%
Admiral Financial Services Limited ADMIRAL GROUP PLC no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,161 1,192 25.34%
Adrian Flux Insurance Services Group NO GROUP no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 22 22 9.09%
ADVANTAGE FINANCE LIMITED S&U PLC no Half Yearly 2025-02-01 to 2025-07-31 2025 H2 12,736 1,092 17.22%
Advisory Insurance Brokers Limited ARDONAGH GROUP LIMITED no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 11 12 50.00%
Ageas Retail Limited AGEAS SA-NV no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 85 81 46.91%
Aioi Nissay Dowa Insurance UK Limited AIOI NISSAY DOWA EUROPE LIMITED yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 39 38 47.37%
Ald Automotive Limited SOCIETY GENERALE GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 6,923 2,079 43.92%
Aldermore Bank Plc FIRSTRAND LIMITED no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 469 50 38.00%
ALPHABET (GB) LIMITED ALPHABET INTERNATIONAL GMBH no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,291 548 69.16%
Arthur J. Gallagher Insurance Brokers Limited GALLAGHER GROUP yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 23 25 56.00%
Arval UK Limited BNP PARIBAS GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,908 1,053 63.44%
Ascent Performance Group Limited not on previous list no Half Yearly 2025-05-01 to 2025-10-31 2025 H2 68 72 27.78%
Atlanta Insurance Intermediaries Limited MARKERSTUDY GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 218 214 44.39%
Automobile Association Insurance Services Limited AUTOMOBILE ASSOCIATION (AA) no Half Yearly 2025-02-01 to 2025-07-31 2025 H2 426 414 35.99%
AutoMoney Trust Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,651 1,507 4.25%
Avantia Insurance Limited AVANTIA GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 52 50 30.00%
AXA Insurance Designated Activity Company AXA GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 118 117 61.54%
AXA Insurance UK Plc AXA GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 4 3 0.00%
Bamboo Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 978 1,210 6.86%
Bank of Scotland plc LLOYDS BANKING GROUP PLC no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 7,425 9,041 12.71%
Barclays Bank Plc BARCLAYS GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2 2 0.00%
Barclays Bank UK PLC BARCLAYS GROUP yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 3,543 3,713 55.29%
BFSL Limited MARKERSTUDY GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 760 761 45.73%
Billing Finance Limited NO GROUP Half Yearly 2025-05-01 to 2025-10-31 2025 H2 6,431 598 20.90%
BISL Limited MARKERSTUDY GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 323 302 48.68%
Black Horse Limited LLOYDS BANKING GROUP PLC Half Yearly 2025-07-01 to 2025-12-31 2025 H2 562,527 9,555 29.67%
BLUE MOTOR FINANCE LIMITED NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 33,749 3,367 33.23%
BMW FINANCIAL SERVICES (GB) LIMITED BMW GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 217,037 7,394 26.45%
British Gas Services Limited BRITISH GAS yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 9 11 54.55%
CA AUTO FINANCE UK LTD CA AUTO FINANCE no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 50,299 1,433 30.64%
Cabot Credit Management Group Limited ENCORE CAPITAL GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 6,968 7,434 14.57%
Capquest Debt Recovery Limited INTRUM GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,811 836 44.62%
Car Care Plan Limited NO GROUP yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1 1 100.00%
Carfinance247 Limited 247 MONEY GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 3,180 678 20.94%
Carmoola Limited NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,261 702 36.47%
CAROLE NASH INSURANCE CONSULTANTS LIMITED MARKERSTUDY GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 36 35 51.43%
Close Brothers Limited CLOSE BROTHERS GROUP PLC no Half Yearly 2025-02-01 to 2025-07-31 2025 H2 226,629 17,718 17.84%
Clydesdale Bank Plc NATIONWIDE BUILDING SOCIETY yes Half Yearly 2025-04-01 to 2025-09-30 2025 H2 494 505 61.78%
Clydesdale Financial Services Limited BARCLAYS GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 27,050 1,041 38.52%
Coutts & Company NATWEST GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 41 36 55.56%
Coventry Building Society COVENTRY BUILDING SOCIETY yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 3 3 66.67%
CREATION CONSUMER FINANCE LIMITED BNP PARIBAS GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 10,537 3,740 41.12%
Elderbridge Limited TECH MAHINDRA LIMITED no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 11 12 50.00%
EQUIFAX LIMITED EQUIFAX INC Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,168 2,281 38.89%
EUI Limited ADMIRAL GROUP PLC yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,512 2,445 56.44%
Evergreen Finance London Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 966 1,085 3.50%
Experian Limited EXPERIAN PLC no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 10,692 10,540 12.26%
Extracover Limited NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 902 901 26.08%
Family Finance Limited NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,759 646 0.00%
FCE Bank Plc FORD MOTOR CO no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 167,687 13,057 5.10%
Ferrari Financial Services GmbH FERRARI GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,237 52 5.77%
First Central Insurance Management Limited FIRST CENTRAL GROUP LIMITED no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 475 483 53.21%
FIRST RESPONSE FINANCE LIMITED NO GROUP Half Yearly 2025-04-01 to 2025-09-30 2025 H2 44,333 2,826 20.45%
FirstRand Bank Limited FIRSTRAND LIMITED no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 68,330 177 41.24%
Foundation for Credit Counselling NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,106 1,094 42.87%
Frasers Group Financial Services Limited FRASERS GROUP no Half Yearly 2025-05-01 to 2025-10-31 2025 H2 10,807 8,183 10.39%
FREEMANS PUBLIC LIMITED COMPANY OTTO GROUP Half Yearly 2025-03-01 to 2025-08-31 2025 H2 1,027 1,049 18.97%
Funding Circle Ltd NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 952 887 29.54%
Gain Credit LLC NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,336 2,570 18.05%
Go Car Credit Limited EUROPCAR MOBILITY GROUP Half Yearly 2025-04-01 to 2025-09-30 2025 H2 1,097 1,012 40.42%
Hastings Insurance Services Limited HASTINGS GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 782 761 54.66%
Honda Finance Europe Plc HONDA MOTOR COMPANY no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 18,577 237 47.26%
HSBC UK Bank Plc HSBC GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 4,623 4,698 51.55%
Hutchison 3G UK Limited 3 GROUP EUROPE Half Yearly 2025-07-01 to 2025-12-31 2025 H2 11,804 15,325 31.50%
Hyundai Capital UK Limited NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 38,328 1,630 43.07%
I Go 4 Ltd. MARKERSTUDY GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 19 14 28.57%
Ikano Bank AB (publ) INGKA GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 875 922 42.95%
Inclusive Finance Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 532 523 20.46%
INSURANCE FACTORY LIMITED MARKERSTUDY GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 16 17 41.18%
International Motors Finance Limited LLOYDS BANKING GROUP PLC Half Yearly 2025-07-01 to 2025-12-31 2025 H2 3,644 39 43.59%
Intrum UK Limited INTRUM AB Half Yearly 2025-07-01 to 2025-12-31 2025 H2 660 592 53.04%
Investec Asset Finance Plc INVESTEC BANK PLC Half Yearly 2025-04-01 to 2025-09-30 2025 H2 525 535 40.00%
J D Williams & Company Limited N BROWN GROUP PLC no Half Yearly 2025-03-01 to 2025-08-31 2025 H2 3,906 3,493 25.05%
J.P. Morgan Europe Limited JPMORGAN CHASE & CO no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 447 438 53.88%
JAJA FINANCE LTD NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,888 2,887 39.31%
Klarna Financial Services UK Limited KLARNA BANK AB Half Yearly 2025-07-01 to 2025-12-31 2025 H2 979 1,012 18.48%
Kroo Bank Ltd NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 18 17 11.76%
Lantern Debt Recovery Services Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,449 1,482 17.88%
LeasePlan UK Limited SOCIETY GENERALE GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,294 703 58.46%
Lendable Ltd NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 15,806 11,110 27.29%
Lex Autolease Ltd LLOYDS BANKING GROUP PLC no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 8,077 1,833 55.32%
Link Financial Outsourcing Limited LINK FINANCIAL GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,395 2,164 27.82%
Lloyds Bank PLC LLOYDS BANKING GROUP PLC no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 11,954 12,086 19.77%
Loans 2 Go Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-30 2025 H2 4,531 4,682 36.54%
Lombard North Central PLC NATWEST GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 820 359 5.01%
Lowell Financial Ltd NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 5,307 5,957 25.38%
Madison CF UK Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 5,016 5,551 31.13%
MARKS AND SPENCER FINANCIAL SERVICES PLC HSBC GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 778 785 68.54%
Marshmallow Financial Services Ltd NO GROUP yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 3 3 66.67%
Mercedes-Benz Financial Services UK Limited MERCEDES-BENZ GROUP AG Half Yearly 2025-07-01 to 2025-12-31 2025 H2 105,140 4,380 46.67%
Metro Bank PLC NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,474 696 35.34%
MI Vehicle Finance Limited INVESTEC BANK PLC Half Yearly 2025-04-01 to 2025-09-30 2025 H2 19,366 1,248 38.46%
Mitsubishi HC Capital UK PLC MITSUIBISHI HC CAPITAL INC no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 9,715 5,775 27.03%
MONEYBARN NO.1 LIMITED VANQUIS BANKING GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 65,048 7,041 26.67%
Monzo Bank Ltd MONZO GROUP no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 704 584 30.82%
MotoNovo Finance Limited FIRSTRAND LIMITED no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 67,856 6,079 56.74%
My Finance Club Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 682 703 39.12%
N.I.I.B. Group Limited BANK OF IRELAND GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 130,769 2,165 33.58%
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY NATWEST GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 7,024 6,689 46.24%
Nationwide Building Society NATIONWIDE BUILDING SOCIETY no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 1,657 1,646 51.03%
NewDay Ltd NEWDAY GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 16,345 17,076 25.73%
Next Retail Limited NEXT PLC Half Yearly 2025-02-01 to 2025-07-31 2025 H2 12,695 12,714 64.47%
Northern Bank Limited DANSKE BANK A/S no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 32 34 23.53%
OAKBROOK FINANCE LIMITED NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,302 2,695 15.84%
One Call Insurance Services Limited NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 22 22 31.82%
ONMO Limited NO GROUP Half Yearly 2025-03-01 to 2025-08-31 2025 H2 1,155 1,191 46.77%
Oodle Financial Services Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 33,826 3,682 44.43%
Paragon Bank Plc PARAGON BANKING GROUP PLC yes Half Yearly 2025-04-01 to 2025-09-30 2025 H2 12,020 5,819 1.27%
PayPal UK Ltd PAYPAL GROUP Yearly 2025-01-01 to 2025-12-31 2025 H2 34,578 34,339 14.55%
PRA Group (UK) Limited PRA GROUP, INC. no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,136 1,891 13.70%
Premium Credit Limited TOWERBROOK CAPITAL PARTNERS Half Yearly 2025-07-01 to 2025-12-31 2025 H2 4,060 4,069 19.07%
PROPEL HOLDINGS (UK) LIMITED PROPEL HOLDINGS INC. Half Yearly 2025-07-01 to 2025-12-31 2025 H2 773 816 41.91%
Qmetric Group Limited NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 10 10 50.00%
Quidie Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,514 1,475 11.66%
RCI Financial Services Limited RENAULT GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 229,313 11,976 6.36%
Sabre Insurance Company Limited SABRE INSURANCE GROUP PLC no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 47 46 13.04%
Sainsbury's Bank Plc J SAINSBURY PLC no Half Yearly 2025-03-01 to 2025-08-31 2025 H2 190 235 55.32%
Salary Finance Limited LEGAL & GENERAL GROUP PLC Half Yearly 2025-07-01 to 2025-12-31 2025 H2 778 792 72.98%
Santander Consumer (UK) Plc SANTANDER UK GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 125,410 4,463 39.70%
Santander UK Plc SANTANDER UK GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,660 1,755 52.76%
SECURE TRUST BANK PUBLIC LIMITED COMPANY NO GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 21,923 4,221 39.11%
Shawbrook Bank Limited SHAWBROOK GROUP PLC no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 894 827 46.92%
Shogun Finance Limited LLOYDS BANKING GROUP PLC Yearly 2025-01-01 to 2025-12-31 2025 H2 11,626 35 20.00%
Shop Direct Finance Company Limited THE VERY GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 19,402 19,991 28.60%
Specialist Motor Finance Limited IM GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 9,364 1,015 21.87%
STARTLINE MOTOR FINANCE LIMITED NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 40,155 28,264 4.22%
Stellantis Financial Services UK Limited BNP PARIBAS GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 600,919 5,980 22.09%
Suzuki Financial Services Limited LLOYDS BANKING GROUP PLC Half Yearly 2025-07-01 to 2025-12-31 2025 H2 25,214 137 37.23%
Tandem Motor Finance Limited TANDEM GROUP Yearly 2025-01-01 to 2025-12-31 2025 H2 12,573 1,266 52.45%
Telefonica UK Limited VIRGIN MEDIA O2 JOINT VENTURE no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 9,856 10,176 69.69%
The Royal Bank of Scotland Plc NATWEST GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,194 1,244 47.75%
Topaz Finance Limited COMPUTERSHARE LIMITED no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 24 18 44.44%
Toyota Financial Services (UK) PLC TOYOTA MOTOR CORPORATION no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 200,370 33,130 3.49%
TRANSUNION INTERNATIONAL UK LIMITED TRANSUNION LLC Half Yearly 2025-07-01 to 2025-12-31 2025 H2 2,022 1,940 22.01%
TSB Bank plc BANCO DE SABADELL SA no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 854 824 57.52%
U K Insurance Limited DIRECT LINE GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 567 571 46.58%
U.S. Bank Europe DAC U.S. BANCORP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 3 3 33.33%
UBS AG UBS GROUP no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 8 8 0.00%
Virgin Media Mobile Finance Limited VIRGIN MEDIA O2 JOINT VENTURE Yearly 2025-01-01 to 2025-12-31 2025 H2 1,014 1,042 42.23%
Vitality Corporate Services Limited DISCOVERY LIMITED yes Half Yearly 2025-07-01 to 2025-12-31 2025 H2 4 3 100.00%
Vodafone Limited VODAFONETHREE HOLDINGS LIMITED no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 4,185 4,205 56.69%
Volkswagen Financial Services (UK) Limited VOLKSWAGEN AG no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 270,834 19,237 30.24%
Volvo Car Financial Services UK Limited NO GROUP Half Yearly 2025-07-01 to 2025-12-31 2025 H2 3,056 867 53.63%
Wescot Credit Services Limited ENCORE CAPITAL GROUP, INC. no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 1,644 1,704 19.60%
Xbridge Limited THE TRAVELERS COMPANIES, INC. no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 45 51 39.22%
Zempler Bank Limited ACCESS BANK PLC no Half Yearly 2025-04-01 to 2025-09-30 2025 H2 7 7 57.14%
ZILCH TECHNOLOGY LIMITED NO GROUP Half Yearly 2025-04-01 to 2025-09-30 2025 H2 3,981 3,979 27.54%
Zopa Bank Limited ZOPA GROUP LIMITED no Half Yearly 2025-07-01 to 2025-12-31 2025 H2 13,822 4,710 44.27%