Consumer Credit

Firm Name Group Joint Reporting Reporting frequency Reporting period Semester Complaints Received Complaints Closed Complaints Upheld (%)
247 Money Group Limited NO GROUP Yearly 2024-07-01 to 2025-06-30 2025 H1 2,732 124 3.23%
ACI-UK LIMITED NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 1,147 1,001 40.56%
Acorn Insurance & Financial Services Ltd NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 13 13 76.92%
Admiral Financial Services Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 793 679 33.28%
Adrian Flux Insurance Services Group NO GROUP no Half Yearly 2024-10-01 to 2025-03-31 2025 H1 8 8 12.50%
Advantage Finance Ltd NO GROUP Half Yearly 2024-08-01 to 2025-01-31 2025 H1 3,990 1,784 14.18%
Advisory Insurance Brokers Limited ARDONAGH GROUP LIMITED no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 20 17 82.35%
Ageas Retail Limited AGEAS SA-NV no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 86 90 41.11%
Aioi Nissay Dowa Insurance UK Limited AIOI NISSAY DOWA EUROPE LIMITED yes Half Yearly 2025-01-01 to 2025-06-30 2025 H1 33 39 64.10%
Ald Automotive Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 4,881 1,241 46.33%
Aldermore Bank Plc FIRSTRAND LIMITED no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,204 79 40.51%
Alphabet (GB) Ltd NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 966 490 53.27%
Arthur J. Gallagher Insurance Brokers Limited ARTHUR J GALLAGHER (UK) LTD yes Half Yearly 2025-01-01 to 2025-06-30 2025 H1 6 6 100.00%
Arval UK Limited BNP PARIBAS GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,999 871 71.76%
Atlanta Insurance Intermediaries Limited MARKERSTUDY GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 187 190 63.68%
Automobile Association Insurance Services Limited AUTOMOBILE ASSOCIATION (AA) no Half Yearly 2024-08-01 to 2025-01-31 2025 H1 764 799 26.03%
AutoMoney Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 633 508 10.63%
Avantia Insurance Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 44 50 30.00%
AXA Insurance Designated Activity Company AXA GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 122 124 63.71%
AXA Insurance UK Plc AXA GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 5 5 20.00%
Bamboo Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,407 1,340 9.85%
Bank of Scotland plc LLOYDS BANKING GROUP PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 3,494 2,264 52.39%
Barclays Bank Plc BARCLAYS PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 3 3 33.33%
Barclays Bank UK PLC BARCLAYS PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 3,710 3,694 58.28%
BFSL Limited MARKERSTUDY GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 894 903 38.43%
Billing Finance Limited NO GROUP Half Yearly 2024-11-01 to 2025-04-30 2025 H1 2,461 590 28.81%
BISL Limited MARKERSTUDY GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 261 256 45.31%
Black Horse Limited LLOYDS BANKING GROUP PLC Half Yearly 2025-01-01 to 2025-06-30 2025 H1 235,452 7,285 36.83%
Blue Motor Finance Ltd NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 43,931 5,060 17.49%
BMW Financial Services(GB) Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 170,138 10,308 18.33%
British Gas Services Limited NO GROUP yes Half Yearly 2025-01-01 to 2025-06-30 2025 H1 15 12 41.67%
CA AUTO FINANCE UK LTD NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 41,577 1,103 34.45%
Cabot Credit Management Group Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 6,781 6,745 17.33%
Capquest Debt Recovery Limited INTRUM GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 867 802 45.01%
CAROLE NASH INSURANCE CONSULTANTS LIMITED NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 49 53 66.04%
Close Brothers Limited CLOSE BROTHERS GROUP PLC no Half Yearly 2024-08-01 to 2025-01-31 2025 H1 86,900 18,512 14.31%
Clydesdale Bank Plc VIRGIN MONEY UK PLC yes Half Yearly 2024-10-01 to 2025-03-31 2025 H1 381 467 66.81%
Clydesdale Financial Services Limited BARCLAYS PLC Half Yearly 2025-01-01 to 2025-06-30 2025 H1 58,403 1,752 39.55%
Coutts & Company NATWEST GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 25 25 36.00%
Coventry Building Society NO GROUP yes Half Yearly 2025-01-01 to 2025-06-30 2025 H1 3 3 100.00%
Creation Consumer Finance Ltd BNP PARIBAS GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 9,886 3,247 39.88%
Creation Financial Services Limited BNP PARIBAS GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 404 406 36.45%
Damartex UK Limited NO GROUP Yearly 2024-07-01 to 2025-06-30 2025 H1 1,536 1,511 80.68%
Elderbridge Limited TECH MAHINDRA LIMITED no Half Yearly 2024-10-01 to 2025-03-31 2025 H1 10 13 53.85%
EQUIFAX LIMITED NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 2,046 1,985 38.19%
EUI Limited ADMIRAL GROUP PLC yes Half Yearly 2025-01-01 to 2025-06-30 2025 H1 2,801 2,796 45.96%
Evergreen Finance London Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,110 978 18.51%
Experian Limited EXPERIAN PLC no Half Yearly 2024-10-01 to 2025-03-31 2025 H1 10,943 10,979 13.98%
Family Finance Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,055 421 0.48%
Ferrari Financial Services GmbH NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 506 5 60.00%
First Central Insurance Management Limited FIRST CENTRAL GROUP LIMITED no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 606 650 61.69%
FIRST RESPONSE FINANCE LIMITED NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 10,234 4,103 13.16%
FirstRand Bank Limited FIRSTRAND LIMITED no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 111,748 365 33.70%
Foundation for Credit Counselling NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,009 1,027 43.14%
Frasers Group Financial Services Limited NO GROUP Half Yearly 2024-11-01 to 2025-04-30 2025 H1 6,387 7,535 16.31%
FREEMANS PUBLIC LIMITED COMPANY NO GROUP Half Yearly 2024-09-01 to 2025-02-28 2025 H1 1,235 1,184 33.19%
Funding Circle Ltd NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,066 1,131 29.89%
Gain Credit LLC NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 2,687 3,019 30.47%
Go Car Credit Limited NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 914 861 37.17%
GRATTAN PUBLIC LIMITED COMPANY NO GROUP Half Yearly 2024-09-01 to 2025-02-28 2025 H1 560 537 30.35%
Hastings Insurance Services Limited HASTINGS GROUP yes Half Yearly 2025-01-01 to 2025-06-30 2025 H1 959 958 61.38%
Honda Finance Europe Plc NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 12,292 482 29.46%
HSBC Bank Plc NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 41 41 53.66%
HSBC UK Bank Plc HSBC HOLDINGS PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 5,196 5,123 53.93%
Hutchison 3G UK Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 13,830 12,532 32.04%
Hyundai Capital UK Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 20,343 1,294 43.35%
Ikano Bank AB (publ) NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,185 1,357 39.28%
INSURANCE FACTORY LIMITED NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 60 60 41.67%
International Motors Finance Limited LLOYDS BANKING GROUP PLC Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,282 27 33.33%
J D Williams & Company Limited J D WILLIAMS & COMPANY LIMITED Half Yearly 2024-09-01 to 2025-02-28 2025 H1 4,213 3,627 35.48%
J.P. Morgan Europe Limited JPMORGAN CHASE & CO no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 99 81 62.96%
JAJA FINANCE LTD NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 3,267 3,298 32.78%
Klarna Financial Services UK Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 794 840 23.93%
Kroo Bank Ltd NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 8 8 37.50%
Landmark Mortgages Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 12 11 63.64%
Lantern Debt Recovery Services Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,134 1,052 23.76%
Lendable Ltd NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 10,445 8,377 28.91%
Lenvi Servicing Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 756 782 83.38%
Lex Autolease Ltd LLOYDS BANKING GROUP PLC Half Yearly 2025-01-01 to 2025-06-30 2025 H1 3,565 2,013 51.17%
Link Financial Outsourcing Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 2,062 2,263 12.24%
Lloyds Bank PLC LLOYDS BANKING GROUP PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 4,416 4,250 53.55%
Loans 2 Go Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 2,491 2,066 22.70%
Lowell Financial Ltd NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 7,694 7,335 26.83%
Madison CF UK Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 4,641 4,291 34.14%
Marks & Spencer Financial Services Plc HSBC HOLDINGS PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,089 1,124 71.89%
Marshmallow Financial Services Ltd NO GROUP yes Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1 1 0.00%
Mercedes-Benz Financial Services UK Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 25,805 4,064 46.88%
Metro Bank PLC METRO BANK PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,196 663 35.29%
MI Vehicle Finance Limited INVESTEC PLC Half Yearly 2024-10-01 to 2025-03-31 2025 H1 5,276 1,268 39.43%
Mitsubishi HC Capital UK PLC NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 8,458 6,169 27.12%
Moneybarn No. 1 Limited PROVIDENT FINANCIAL PLC Half Yearly 2025-01-01 to 2025-06-30 2025 H1 51,466 6,687 26.29%
Monzo Bank Ltd MONZO BANK LIMITED no Half Yearly 2024-10-01 to 2025-03-31 2025 H1 518 606 34.32%
Moorcroft Debt Recovery Limited NO GROUP no Half Yearly 2024-08-01 to 2025-01-31 2025 H1 468 421 38.48%
MotoNovo Finance Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 87,593 5,581 55.21%
N.I.I.B. Group Limited BANK OF IRELAND GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 114,248 2,374 28.69%
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY NATWEST GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 6,468 6,315 50.26%
Nationwide Building Society NATIONWIDE BUILDING SOCIETY no Half Yearly 2024-10-05 to 2025-03-31 2025 H1 1,342 1,357 50.04%
NewDay Ltd CVC CAPITAL PARTNERS ADVISORY GROUP HOLDING FOUNDATION Half Yearly 2025-01-01 to 2025-06-30 2025 H1 20,091 19,163 21.18%
Next Retail Limited NO GROUP Half Yearly 2024-08-01 to 2025-01-31 2025 H1 8,929 8,685 58.00%
Northern Bank Limited DANSKE BANK A/S no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 43 40 15.00%
OAKBROOK FINANCE LIMITED NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 3,026 2,625 16.23%
One Call Insurance Services Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 86 85 16.47%
ONMO Limited NO GROUP Half Yearly 2024-09-01 to 2025-02-28 2025 H1 972 946 59.09%
Oodle Financial Services Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 31,828 3,715 35.80%
Opos Limited NO GROUP Yearly 2024-04-01 to 2025-03-31 2025 H1 1,988 1,939 9.39%
Paragon Bank Plc PARAGON BANKING GROUP PLC yes Half Yearly 2024-10-01 to 2025-03-31 2025 H1 5,229 805 6.96%
Paymentsense Limited NO GROUP Yearly 2024-04-01 to 2025-03-31 2025 H1 2,846 2,864 52.76%
PRA Group (UK) Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,941 2,087 14.04%
Premium Credit Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 5,230 5,229 21.07%
PROPEL HOLDINGS (UK) LIMITED NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 595 602 38.87%
Qmetric Group Limited NO GROUP no Half Yearly 2024-10-01 to 2025-03-31 2025 H1 8 7 57.14%
Quidie Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,161 1,131 17.15%
RCI Financial Services Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 29,257 8,035 6.50%
Sabre Insurance Company Limited SABRE INSURANCE GROUP PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 29 30 30.00%
Sainsbury's Bank Plc J SAINSBURY PLC no Half Yearly 2024-09-01 to 2025-02-28 2025 H1 512 555 59.28%
Salary Finance Limited LEGAL & GENERAL GROUP PLC Half Yearly 2025-01-01 to 2025-06-30 2025 H1 826 832 66.35%
Santander Consumer (UK) Plc SANTANDER UK GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 69,641 4,271 42.00%
Santander UK Plc SANTANDER UK GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,481 1,422 47.47%
SECURE TRUST BANK PUBLIC LIMITED COMPANY NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 13,442 4,063 40.41%
Shawbrook Bank Limited SHAWBROOK GROUP PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 829 784 41.45%
Shop Direct Finance Company Limited THE VERY GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 25,350 27,652 24.63%
Specialist Motor Finance Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 6,120 969 30.55%
STARTLINE MOTOR FINANCE LIMITED NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 61,018 6,675 15.58%
Stellantis Financial Services UK Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 22,820 3,114 34.20%
Suzuki Financial Services Limited LLOYDS BANKING GROUP PLC Half Yearly 2025-01-01 to 2025-06-30 2025 H1 11,079 112 45.54%
Telefonica UK Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 13,093 12,793 89.70%
The Royal Bank of Scotland Plc NATWEST GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,342 1,340 53.06%
Topaz Finance Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 36 41 43.90%
Toyota Financial Services (UK) PLC NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 68,175 19,065 4.25%
TRANSUNION INTERNATIONAL UK LIMITED NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 2,264 2,437 20.60%
TSB Bank plc BANCO DE SABADELL SA no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,022 1,107 59.80%
U K Insurance Limited DIRECT LINE INSURANCE GROUP PLC no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 419 408 59.07%
U.S. Bank Europe DAC NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 9 8 62.50%
Vodafone Limited NO GROUP no Half Yearly 2024-10-01 to 2025-03-31 2025 H1 4,805 4,829 60.86%
Volkswagen Financial Services (UK) Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 243,131 10,642 49.59%
Volvo Car Financial Services UK Limited SANTANDER UK GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,583 829 45.84%
Volvo Car UK Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 341 348 32.18%
Wescot Credit Services Limited NO GROUP Half Yearly 2025-01-01 to 2025-06-30 2025 H1 1,645 1,662 22.74%
Western Circle Ltd NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 518 474 17.93%
Xbridge Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 59 60 30.00%
Zempler Bank Limited NO GROUP no Half Yearly 2024-10-01 to 2025-03-31 2025 H1 5 5 60.00%
ZILCH TECHNOLOGY LIMITED NO GROUP Half Yearly 2024-10-01 to 2025-03-31 2025 H1 3,699 3,693 33.01%
Zopa Bank Limited NO GROUP no Half Yearly 2025-01-01 to 2025-06-30 2025 H1 9,946 3,389 46.98%