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Consumer Duty resources
Information and resources to help firms implement and embed the new rules and more on how we're using the Duty to improve outcomes for consumers.
Latest news and publications
December 2025: CP25/37: Targeted clarifications of Handbook materials
We seek views on our proposals to simplify our requirements, while ensuring we continue to support and protect customers.
Read more
December 2025: Statement on co-manufacture of products or services
Our expectations of firms working together to manufacture products or services under the Consumer Duty.
Read the statement
September 2025: Update on the Consumer Duty requirements review
How we're streamlining our rules and reducing complexity for businesses.
What we're doing
September 2025: Our Consumer Duty focus areas
Our priorities for 2025 to 2026, including embedding the Duty, support for firms and sector-specific focus areas.
Our focus areas
Key milestones
Steps in the introduction of the new rules:
1
27 July 2022
Final rules and guidance published
2
31 October 2022
Firms agree implementation plans
3
30 April 2023
Manufacturers complete reviews to meet the outcome rules
4
31 July 2023
Rules start for open products/services
5
31 July 2024
Rules start for closed products/services
Firm communications
We set out our expectations for implementation to firms.
Portfolio and sector letters