No header
Consumer Duty resources
Information and resources to help firms implement and embed the new rules and more on how we're using the Duty to improve outcomes for consumers.
Latest news and publications
September 2025: Update on the Consumer Duty requirements review
How we're streamlining our rules and reducing complexity for businesses.
What we're doing
September 2025: Our Consumer Duty focus areas
Our priorities for 2025 to 2026, including embedding the Duty, support for firms and sector-specific focus areas.
Our focus areas
March 2025: Consumer Duty review of requirements - feedback and next steps
Read the next steps to our review of requirements following the introduction of the Consumer Duty.
Read the feedback statement
March 2025: Firms' treatment of customers in vulnerable circumstances
Read our review and good practice findings on how firms are supporting customers in vulnerable circumstances.
Read the review
March 2025: Consumer Support Outcome: good practices and areas for improvement
Our review into firms’ approaches to the consumer support outcome of the Duty.
Read more
Key milestones
Steps in the introduction of the new rules:
1
27 July 2022
Final rules and guidance published
2
31 October 2022
Firms agree implementation plans
3
30 April 2023
Manufacturers complete reviews to meet the outcome rules
4
31 July 2023
Rules start for open products/services
5
31 July 2024
Rules start for closed products/services
Firm communications
We set out our expectations for implementation to firms.
Portfolio and sector letters