New pension freedoms and responsibilities, firms’ accountability, changing demographics, new legislation and the risks and benefits of technology are just some of the issues facing consumers, firms and markets in financial services. Our Business Plan shows how we will use our resources to meet the evolving challenges, and identifies seven priorities for us in the year ahead.

This year’s Business Plan explains how we are developing our sustainable approach to regulation and managing priority risks. It also incorporates our Risk Outlook, which highlights the context within which we operate and the risks we see in the market.