eBay Commerce UK Ltd

Registered office address

Hotham House
1 Heron Square, Richmond upon Thames, Surrey
TW9 1EJ
United Kingdom
(full details)

Phone number:
+448003583229
Current FCA status for firm: Authorised Payment Institution
Payments and e-money, for example, online wallets and money transfers: Some permissions
This firm has our permission to carry out some activities in your chosen category. See below to find out what this firm can do.

What this firm can do

  • Let you deposit cash into a payment account, for example, through an ATM, electronically, over the counter or electronically.
  • Let you withdraw cash from a payment account, for example, through an ATM or over the counter.
  • Make payments for you by direct debit, debit card or bank transfer between bank accounts, including standing orders.
  • Issue cards, for example, credit or debit cards, and create different ways for you to make payments, for example, via an app.

What this firm can't do

  • Make payments for you by direct debit, debit card or bank transfer using credit, for example, an overdraft.
  • Let you make payments online, from your bank accounts, through a third party, without the use of a card. For example, using a digital wallet to pay for your shopping on the shop's website.
  • Transfer money for you, for example, sending money overseas. This includes cash transfers.
  • Make payments without your consent.

Next steps

This firm has some permissions for the product or service you selected. Make sure you ask the firm if it has permission for the exact product or service you need.

You can also:

  • speak to us if you’re struggling to check any details about this firm
  • check MoneyHelper for free financial guidance that's backed by Government

Protection if something goes wrong

If you want to complain

If you feel like you've been treated unfairly, or if something goes wrong with a financial product or service, you can complain. Get in touch with the firm using its complaints contact details. You can find these by clicking on the 'full details' link at the top of this page.

If you're unhappy with the firm's response, you can make a complaint to the Financial Ombudsman Service.

Find out more about how to complain.

If a firm goes out of business

If you use this firm for the activities listed under 'What this firm can do', you won't be able to claim compensation from the Financial Services Compensation Scheme (FSCS) if the firm goes out of business owing you money. This is because payment services aren't covered by the FSCS.

Learn what products and services the FSCS covers, or find out more about using payment service providers. 

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