PROMISE SOLUTIONS LIMITED

https://www.promisemoney.co.uk/

Promise Solutions
Fullard House, Neachells Lane
Wolverhampton
WV11 3QG
United Kingdom
(full details)

This firm has confirmed its contact details are correct. Firms must do this at least once a year.
Current FCA status for firm: Authorised
Mortgages, including other home finance options: Some permissions
This firm has our permission to carry out some activities in your chosen category. See below to find out what this firm can do.

What this firm can do

  • Advise you on which residential mortgage products are suitable for you.
  • Arrange a residential mortgage product that is suitable for you.
  • Gather your information and introduce you to other authorised firms that can advise on residential mortgage products, including second charge products and lifetime mortgage products.

Registered for consumer buy-to-let mortgages

In addition to being authorised, this firm is registered with us for consumer buy-to-let mortgages. 

Consumer buy-to-let mortgages are for accidental landlords (for example, when you become a landlord after inheriting a property). They're different to buy-to-let mortgages, which aren’t regulated by us and are for investment purposes. If you have a consumer buy-to-let mortgage, you’ll be able to take a complaint to the Financial Ombudsman Service if something goes wrong. But you won’t be covered by the Financial Services Compensation Scheme (FSCS) if the firm goes out of business. This means it’s unlikely you’d get your money back.

If you're looking to get a consumer buy-to-let mortgage, you should ask the firm to confirm in writing what protections you'd have. 

Next steps

This firm is authorised and has some permissions for the product or service you selected.

Make sure you:

- ask the firm if it has permission for the exact product or service you need
- ask the firm how you'd be protected if something went wrong 

You can also:

- speak to us if you’re struggling to check any details about this firm, or have questions about Firm Checker
- check MoneyHelper for free financial guidance that's backed by Government

Protection if something goes wrong

If you want to complain

If you feel like you've been treated unfairly, or if something goes wrong with a financial product or service, you can complain. Get in touch with the firm using its complaints contact details. You can find these by clicking on the 'full details' link at the top of this page. 

If you're unhappy with the firm's response, you can make a complaint to the Financial Ombudsman.

Find out more about how to complain.

If a firm goes out of business

The following statements do not apply to consumer buy-to-let mortgages.

If an authorised financial firm goes out of business and owes you money, the FSCS may be able to pay compensation. It’s free to use, and the team can help you to make your claim. 

Find out more about making a claim or learn about the products and services the FSCS covers.

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