New mortgage rules welcome, but must not mark the end of regulator's work warns Panel

25 October 2012


The Financial Services Consumer Panel has today welcomed publication of the FSA’s final suite of rules arising from the Mortgage Market Review (MMR). While acknowledging the FSA’s ‘common sense’ approach, the Panel is clear that the regulator will need to supervise the new rules carefully and consistently to ensure good outcomes for borrowers.

The Panel has worked closely with the FSA since it commenced its review of the mortgage market in 2009. At times, the Panel has been highly critical of key elements of the previous proposals. The more pragmatic approach of the final rules represents a considerable step forward and, in principle, should help promote responsible mortgage lending and borrowing. Challenges remain, however, about some parts of the package, and the Panel believes that the rules will have to be rigorously supervised and enforced in order to be effective. It considers the introduction of new rules for ‘mortgage prisoners’ to be particularly welcome and has urged the FSA to ensure that it exercises vigilance when monitoring firms’ compliance. The Panel will also monitor the revisions to the rules around the provision of advice as these develop.

Adam Phillips, Consumer Panel Chair commented:
“The MMR has been an enormous piece of work for the FSA. The Panel has devoted considerable time to analysing it, commissioning two substantial pieces of research on the FSA’s welfare analysis for example. We note that the FSA has listened to our concerns and ideas in a number of areas, particularly on mortgage prisoners, and is taking action to prevent exploitation and abuse by firms. As we have flagged all along, relying on the principle of treating customers fairly alone is clearly not enough.

Getting right the balance of consumer interests affected by the MMR has been a central part of the debate. It is vital that vulnerable consumers are protected but in a manner that does not deprive the creditworthy from accessing mortgage finance. We believe these aims would have been more easily achievable had the FSA accepted in full our recommendations regarding mortgage prisoners, the estimation of living costs, interest rate stress testing, and the timing of implementation. An even greater burden will be placed on supervisors and enforcers to adopt a consistent yet flexible approach.

Supervision and enforcement are, in any case, the keys to the effectiveness of the MMR: weaknesses in these areas materially contributed to regulatory failure during the pre-2008 housing market bubble. This is why the Panel urges vigilance in implementation: a number of the new regulatory rules are very welcome, but it would be unwise to consider that this is yet ‘job done’.”


Notes to editors

  1. The Consumer Panel’s work on the MMR
  2. The Peer Reviews by Europe Economics and Jon Stern are also available on our website.
  3. The text of the speech.
  4. The Consumer Panel is a statutory body under the Financial Services and Markets Act 2000 and was initially established by the Financial Services Authority in December 1998. The Panel advises the FSA on the interests and concerns of consumers and reports on the FSA's performance in meeting its objectives.
  5. The Panel’s membership is drawn from a broad range of backgrounds with expertise including market research, law, financial services industry, financial inclusion, European Regulation, financial regulation, consumer advice, campaigning, communications, compliance and later-life issues.
  6. The emphasis of the Panel's work is on activities that are regulated by the FSA, although it may also look at the impact on consumers of activities outside but related to the FSA's remit. More information about the Panel's work is available on our website.
  7. Panel members are appointed to serve a maximum of two terms of three years.