New Members appointed to the Consumer Panel

On 1 April 2021 Johnny Timpson and Dr Rebecca Driver began three-year terms as members of the independent Financial Services Consumer Panel.

Panel Chair, Wanda Goldwag, said “I am delighted to welcome Johnny and Rebecca to the Panel. The ever-increasing number of issues requiring the Panel’s input is challenging and the consumer landscape of other organisations who can comment on FCA consultations is still thinly resourced. It is essential that the voice of the consumer is heard loud and clear in every aspect of the FCA’s work and now is a crucial time. I am therefore pleased we have been able to appoint two new members with such a strong background who can help us address these issues. I look forward to working with them both.”

Johnny has worked in the insurance and banking sectors for over 40 years where he has actively championed inclusion and diversity. He has long supported the third sector and consumer groups in relation to insurance issues and for the last three years has been the Cabinet Office Disability and Access Ambassador for the Insurance sector plus, on an interim basis, the Banking sector. He is now undertaking a career as an independent consultant.

Rebecca is an economist with significant experience in both commissioning and producing independent research. She has worked on a wide range of public policy questions, including how to improve customer outcomes within the financial services industry. She is the Director and founder of the research consultancy Analytically Driven Ltd. Her previous roles include Director of Research and Chief Economist at the Association of British Insurers and Research Adviser at the Bank of England.


Consumer Panel Secretariat: 020 7066 9346




  1. The Consumer Panel is a statutory body under the Financial Services Act 2012.  The Financial Services Authority originally established it in December 1998. The Panel advises the FCA on the interests and concerns of consumers.  The Panel is independent. Its views do not represent those of the FCA.  
  2. The Panel’s membership is drawn from a broad range of backgrounds with expertise including market research, law, financial services industry, financial inclusion, European Regulation, financial regulation, consumer advice, campaigning, communications, compliance and later-life issues. 
  3. The emphasis of the Panel's work is on activities that are regulated by the FCA, although it may also look at the impact on consumers of activities outside but related to the FCA's remit. More information about the Panel's work is available on its website:


Wanda Goldwag (Chair)

Francis McGee

Julie Hunter

Julia Mundy

Sharon Collard

Keith Richards

Jonathan Hewitt

Natasha de Terán

Erik Porter

Dominic Lindley

Jennifer Genevieve

Dr Rebecca Driver

Johnny Timpson