Lead, FCA’s specialist Behavioural Economics and Design Unit
Laura Smart currently leads the FCA’s specialist Behavioural Economics and Design Unit and previously established its applied Behavioural Insights in Practice internal consultancy programme. Research interests include group decision making, improving organisational culture and crime prevention.
A willingness to call out mistakes and concerns at work has proved vital in hospital operating theatres. It is a lesson we can all heed.
Behavioural science can tell us a lot about how humans are hardwired, and where efforts to improve diversity will be best spent.