Laura Smart is a behavioural scientist in the FCA Behavioural Economics and Data Science Unit and leads the applied Behavioural Insights in Practice programme. Research interests include group decisions and crime prevention. She holds a BA from the University of Cambridge and an MSc from UCL.
A willingness to call out mistakes and concerns at work has proved vital in hospital operating theatres. It is a lesson we can all heed.
Behavioural science can tell us a lot about how humans are hardwired, and where efforts to improve diversity will be best spent.