Search results - Financial Conduct Authority

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Drivers & Impacts of Derisking

Published: 24/05/2016   Last Modified : 24/05/2016

A study of representative views and data in the UK, by John Howell & Co. Ltd. for the Financial Conduct Authority.

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Mind the gap: Consumer research exploring experiences of financial exclusion across the UK

Published: 24/05/2016   Last Modified : 24/05/2016

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Research into experiences of customers who are victims of unauthorised transactions in pursuing their claims with payment providers

Published: 28/07/2015   Last Modified : 28/07/2015

Technical Report from Strictly Financial

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Research into experiences of customers who are victims of unauthorised transactions in pursuing their claims with payment providers

Published: 28/07/2015   Last Modified : 28/07/2015

Research Report from Strictly Financial

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Cash Savings Remedies - Consumer Research

Published: 23/07/2015   Last Modified : 23/07/2015

Consumer testing to inform the FCA’s proposal for summary boxes to improve the provision of consumer information at or before the point of sale in the cash savings market.

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Understanding consumer expectations of the mortgage sales process

Published: 09/07/2015   Last Modified : 09/07/2015

A report prepared by ESRO for the Financial Conduct Authority.

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Review of literature on product disclosure

Published: 25/06/2015   Last Modified : 25/06/2015

Produced by Oxera for the FCA.

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Payment Accounts Directive: services linked to payment accounts - Qualitative Research

Published: 17/06/2015   Last Modified : 17/06/2015

Optimisa Research

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Commercial Insurance Claims by SMEs: Report of Findings from File Reviews

Published: 22/05/2015   Last Modified : 22/05/2015

As part of the FCA’s thematic review to look at the handling and management of first party Property and related Business Interruption claims submitted by small and medium-sized enterprises (SMEs)1, Camford Sutton Associates (CSA) were engaged by the FCA to review in detail 20 cases selected largely from the Policyholder interviews undertaken by market research agency, Quadrangle.

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Commercial Insurance Claims: Findings from Research with SME Customers

Published: 22/05/2015   Last Modified : 22/05/2015

The SME Commercial Claims research was commissioned by the FCA. It was conducted by Quadrangle who carried out the recruitment, fieldwork, analysis, presentations and report writing.

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