TR14/18 – Complaint handling
We publish the terms of reference for our credit card market study.
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We reviewed the conflicts of interest arising from wealth management and private banking firms’ use of in-house investment products.
RBS, NatWest and Ulster Bank have been fined a total of £42m for IT failures in June 2012.
The PSR has announced its proposals for regulating the UK’s payment systems.
We have fined five firms for foreign exchange failings.
See how to avoid scams or make a complaint
See what we do to make markets work well
Firms must be authorised by us, or have interim permission, to offer consumer credit.
The PSR is an independent economic regulator for payment systems in the UK.
We are the securities regulator for one of the largest financial markets in Europe.
Check if a firm, individual or investment scheme is, or has been, regulated by us.
Submit or validate regulatory data, notifications and other returns.
Most applications and notifications now need to be made on Connect.
The FCA announced the market study in April 2014 after its own research showed that the credit card market was not working well for some consumers.
The credit card market is one of the largest consumer credit markets that we regulate. 30 million consumers have a credit card accounting for £56.9 billion of outstanding debt.
EDS Insure Ltd, an insurance broker, has ceased trading.
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