Contact us - Financial Conduct Authority

Contact us

Published: 23/06/2015     Last Modified: 02/02/2016

Consumers (and people representing consumers)

If you have a query about a service or product:

Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 8am-6pm, and Saturday 9am-1pm.

Ask us a question

Popular queries:

How to complain 
See if a firm is authorised 
Avoid these unauthorised firms
Report a scam to us
Unauthorised payments: your rights
Fake FCA emails, letters and phone calls

Find out more about financial services products and how to protect yourself in our consumers section.


(including consumer credit firms and people representing a firm).

Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 9am-5pm, and Thursday 9.45am-5pm.

For any queries about systems or applications, please call us as we may need to authenticate you.

Regulated firms: contact us on Connect

Non-regulated firms: ask us a question

Popular queries:

Submitting your consumer credit returns - useful resources
Authorisation applications - find out which forms you need
Consumer credit - information for firms that offer these activities
AIFMD reporting - view GABRIEL transparency report schedules
RMAR reporting - view GABRIEL help text on data items

Find out more about tasks and obligations for firms in our new firms section.


Other contact information

FCA Head Office: 25 The North Colonnade, London E14 5HS. Switchboard: 020 7066 1000. Company no. 01920623
How to find us

UK Listing Authority

FCA press office

FCA events team

Complaints about us

Website feedback


Consumers - got a quick question?

Firms - got a quick question?

Other organisations

Find other organisations that may be able to help you.