Contact us - Financial Conduct Authority

Contact us

Published: Today
Find out how to contact our consumer or firm helplines, and see details of FCA head office.

Contact for consumer credit firms

Firms offering consumer credit can contact our Firm Helpline on 0845 606 9966 or use the details below. Find out about authorisation for consumer credit firms.

Consumer helpline

Including someone representing a consumer

If you have a question or concern regarding a financial service or product, please contact our Consumer Helpline. Our Consumer Helpline offers impartial information and general guidance. We also provide contact details for other organisations.

UK: 0800 111 6768 (freephone), 0300 500 8082
From abroad: +44 20 7066 1000
Email: consumer.queries@fca.org.uk

We are open 8am to 6pm Monday to Friday and 9am to 1pm on Saturday.

We aim to respond to queries within 12 working days of receiving them. 

If your query is more urgent please call us.

Firm helpline

Including companies on behalf of regulated firms

If you are contacting us on behalf of a firm or business, or because you want to become authorised, please contact our Firm Helpline.

Before contacting us, you may find your answer from our Customer Contact Centre page.

UK: 0845 606 9966 (call rates may vary), 0300 500 0597
From abroad: +44 20 7066 1000
Email: firm.queries@fca.org.uk

We are open 9am to 5pm Monday to Friday.

We aim to respond to queries within 12 working days of receiving them. If your query is more urgent please call us.

Latest for consumer credit firms

We have taken over regulation of consumer credit from the Office of Fair Trading (OFT). If you or your firm held an OFT licence and you want to continue carrying out consumer credit activities you had to register for interim permission by 1 April 2014.

If you or your firm held an OFT licence and did not register for interim permission, you cannot legally continue carrying out consumer credit activities until you are authorised by us.

If you are a new consumer credit firm – so did not have an OFT licence and have not submitted an application for one to the OFT – you can apply for authorisation

If you have interim permission we will tell you when you should apply for authorisation. You will also have to apply for authorisation if you have interim permission and want to amend your activities.

FCA head office

Company No. 01920623

25 The North Colonnade, Canary Wharf, London E14 5HS

UK: 020 7066 1000
From abroad: +44 20 7066 1000

Events

For more information on our events, please speak to our business to business team.

UK: 020 7066 6340
From abroad: +44 20 7066 6340
Email: eventsbooking@fca.org.uk

Complaints against the FCA

UK: 020 7066 9870
From abroad: +44 20 7066 9870

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