Just one day left to act: PPI complaints deadline is tomorrow

Press Releases First published: Last updated: 30/08/2019

The FCA issues final reminder to UK consumers - PPI won't be back

With just one day to go until the 29 August 2019 PPI complaints deadline, the Financial Conduct Authority (FCA) is urging consumers to act now before they lose their chance to decide whether or not to claim back money for PPI.

New research released by the FCA to mark the final 48 hours of its PPI deadline campaign shows, of those who leave it to the last minute , a third (34%) of people will leave their decision about whether to claim for PPI to the last 24 hours. A quarter (24%) won’t decide until literally the final few hours.

Emma Stranack, FCA’s PPI Deadline Campaign Lead, said:

'This is the final chance for consumers to think about whether they had PPI and submit a complaint directly to any providers right away. The deadline is tomorrow, but there’s still time to act if you do it now. Consumers who haven’t complained to their provider by tomorrow 29 August 2019 won’t be able to claim money back for PPI. FCA support is available online at fca.org.uk/ppi or by calling the FCA helpline on 0800 101 8800.'

Making a PPI complaint – key points

  • If you plan to submit a complaint, you have until 23.59hrs tomorrow night, 29 August 2019 to do so.
  • Products that commonly had PPI attached include loans, mortgages, credit cards or store cards. The FCA website includes a comprehensive list of providers that have sold PPI (www.fca.org.uk/ppi/how-to-complain/search-for-provider). This includes high street stores, catalogue firms, building societies and supermarkets.
  • Providers have online tools that make PPI claims simple. It’s free to do yourself and you don’t need to worry about paperwork. You just need your date of birth, current and previous home addresses to get started. Providers are obliged to make complaining about PPI simple and will help you through the process.

A total of £340.4m was paid in June 2019 to customers who complained about the way they were sold PPI, taking the amount paid since January 2011 to £36bn. FCA figures show the regulator has had more than 5.4 million users access the PPI website. It has received 102,233 calls to its dedicated contact centre. In the past nine weeks since the FCA’s final PPI push went live, the FCA has seen a 449% increase in web users, and 689% increase in calls, compared to the previous nine weeks.

Notes to editors

  1. On 1 April 2013, the FCA became responsible for the conduct supervision of all regulated financial firms and the prudential supervision of those not supervised by the Prudential Regulation Authority (PRA).
  2. The FCA has an overarching strategic objective of ensuring the relevant markets function well. To support this it has three operational objectives: to secure an appropriate degree of protection for consumers; to protect and enhance the integrity of the UK financial system; and to promote effective competition in the interests of consumers.
  3. Find out more information about the FCA.

More information

Research carried out by Censuswide on behalf of the FCA with 2,000 UK consumers, between 23rd July 2019 and 25th July 2019.

Full FCA PPI Contact Centre opening hours:

  • 8am to 8pm Monday to Friday
  • 8am to 5pm Saturday
  • 8am to 8pm on bank holiday Monday 26 August