Firms are encouraged to frequently check the information we hold about them using ONA. In accordance with SUP16.10.4 of our Handbook this must be done at least annually.
If you are new to ONA view the new users page to register.
ONA must be used to submit the following applications and notifications. Before submitting one of these for the first time, please view the information available by selecting the appropriate hyperlink:
These top tips are intended to help firms save time and make more effective use of ONA. They are prompted by the most common issues raised with our Customer Contact Centre.
Monday - Friday: 7am-8pm
Support for ONA is provided by the Customer Contact Centre Monday to Friday - 9am to 5pm, except Bank Holidays.
The following are not available in ONA:
Applications for both the FCA and the PRA should be submitted using ONA.
These applications will be routed to the FCA or the PRA as appropriate. This process will be transparent to the user.
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