Most of us use financial services firms without anything going wrong. But when there is a problem it helps to know the steps you can take to resolve it.
If you are owed money by a financial firm that goes bust you may be entitled to compensation. Find out how you can claim compensation.
If you are unhappy with a financial product or service you can complain. Follow our four steps for making a complaint.
Find out what protection you have if you have dealt with a firm based abroad.
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