Consumers - Financial Conduct Authority

Consumers

We want you to understand the financial products and services you use, and for firms to be clear about how they could affect your money, savings and investments.

Our role is to regulate financial services firms in the UK, including banks and building societies, mortgage and insurance brokers, and financial advisers.

Find out the latest on financial products and services, how to avoid scams or make a complaint, and what we are doing to change how firms and advisers deal with you.

Financial services products

We regulate firms and individuals offering or providing financial products and services like bank accounts, mortgages, insurance and investments. Find out about our work and what it means for you

Protect yourself

Find out why to use a firm authorised by us

Scams

Find out how to spot and avoid the latest scams

Complaints and compensation

See how to complain or claim compensation

Consumer Helpline

Our Consumer Helpline offers impartial information and general guidance.

Claim mis-sold PPI

See how to reclaim payment protection insurance

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Firms to avoid

Search our list of unauthorised firms to be wary of

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UK banking brands

Check whether all of your savings are protected

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