Online mutual society portal

The aim of the portal is to modernise our service to societies by making it easier, quicker and more convenient for you to do business with us.

We have launched an online portal that mutual societies can use to complete the following tasks online:

  • Annual return and accounts (AR30)
  • Annual return and accounts (AR41)
  • Change of address
  • Change of financial year end
  • Change of name
  • Credit union accounts
  • Group accounts exemption
  • Recording a charge (including with extension)
  • Registration of a new society
  • Rule amendment
  • Section 126 certificate

Online mutual society portal

Benefits of using the online portal

  • Save time - The new online forms are easier to follow and require you to provide less information because we already know who you are. You can also save your application and come back to it later if needed.
  • Stay informed - Using the portal enables you to receive email updates on the status of your application to keep you informed of its progress.
  • Faster processing - Annual return submissions completed online will, in most cases, be uploaded to the Mutuals Public Register within 2 days. It can currently take up to 6 weeks when processed manually.
  • Access your information - The portal offers free access to your society’s recent applications and registered documents. You can also update your society’s details quickly and efficiently.

Registering to use the portal

Societies will be sent a letter about registering for the portal prior to their annual return submission deadlines, but can also register immediately.

Registration is a two-stage process, which has been designed to keep your society’s information secure:

  1. Register yourself as a user at societyportal.fca.org.uk/account/registration.
  2. Associate yourself with the society you run. This involves us sending a letter containing a single-use password to the registered address of your society. The society will need to give you the letter. You will then be able to use the password to associate your account with the society. This will enable you to submit applications and annual returns on their behalf.

If you are involved with more than one society, you only need one user account which can then be associated with multiple societies following the process above.

Background information

The design and development of this new portal is the result of engagement with the mutual society sector over a number of years and our shared desire to modernise our registration processes.

Whilst use of the portal is not mandatory, we hope that the many benefits societies will gain from using the portal will encourage societies to use it for most of their interactions with us.

If you need help using the portal, please contact us.