This page shows a breakdown of complaints upheld by product group and firm type.
15 May 2026 update
Following our investigation into a reporting anomaly in one firm’s complaints return, we have updated the H1 2025 and H2 2025 data.
Complaints about motor insurance, and insurance and pure protection are lower as a result, and other figures have been revised to reflect minor updates from firms.
Download the underlying data and notes for this Tableau dashboard (XLSX)[1]
Complaints upheld
