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Showing 1 to 10 of 322 search results for vulnerable customers.
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Fair treatment of customers
PRIN is the FCA principles for firms. It stipulates firms must demonstrate that fair treatment of customers is core to their business. Consult our six expected customer outcomes. -
Financially vulnerable customers’ thematic review: key findings
This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014). -
Our approach to ensuring firms treat vulnerable customers fairly
Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference. -
Guidance for firms on the fair treatment of vulnerable customers
Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly. -
FCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. -
Ensuring the fair treatment of customers in vulnerable circumstances
The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement. -
Mortgages and coronavirus: information for consumers
Find out how we expect mortgage lenders and administrators to treat you if you’re experiencing financial difficulties because of coronavirus (Covid-19). -
FCA launches consultation guiding firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers. -
Treating vulnerable consumers fairly
Our work on the fair treatment of vulnerable customers, including why vulnerability matters and how it affects your firm. -
Automated investment services - our expectations
The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back