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Showing 1 to 10 of 322 search results for vulnerable customers.

1. Fair treatment of customers

   Tasks for regulated firms Published: 12/05/2015 Last modified: 24/03/2021
   PRIN is the FCA principles for firms. It stipulates firms must demonstrate that fair treatment of customers is core to their business. Consult our six expected customer outcomes.

2. Financially vulnerable customers’ thematic review: key findings

   Thematic reviews Published: 06/09/2016 Last modified: 19/01/2021
   This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).

3. Our approach to ensuring firms treat vulnerable customers fairly

   Speeches Published: 05/03/2020 Last modified: 06/03/2020
   Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.

4. Guidance for firms on the fair treatment of vulnerable customers

   Finalised guidance Published: 23/02/2021 Last modified: 19/07/2021
   Our Guidance highlights the actions firms should be taking to treat vulnerable customers fairly.

5. FCA launches guidance for firms on the fair treatment of vulnerable customers

   Press Releases Published: 23/02/2021 Last modified: 26/02/2021
   The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers.

6. Ensuring the fair treatment of customers in vulnerable circumstances

   Firms Published: 16/06/2022 Last modified: 16/06/2022
   The positive steps firms have taken to embed FCA guidance and the areas where we expect to see improvement.

7. Mortgages and coronavirus: information for consumers

   Consumers Published: 20/03/2020 Last modified: 13/01/2022
   Find out how we expect mortgage lenders and administrators to treat you if you’re experiencing financial difficulties because of coronavirus (Covid-19).

8. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

   Press Releases Published: 23/07/2019 Last modified: 23/07/2019
   The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.

9. Treating vulnerable consumers fairly

   Tasks for regulated firms Focus areas Published: 27/07/2020 Last modified: 16/06/2022
   Our work on the fair treatment of vulnerable customers, including why vulnerability matters and how it affects your firm.

10. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 21/05/2018
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back