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Showing 1 to 10 of 203 search results for vulnerable customers.

  1. GC19/3: Guidance for firms on the fair treatment of vulnerable customers

    Guidance consultations Published: 23/07/2019 Last modified: 19/03/2020
    GC19/3: Guidance for firms on the fair treatment of vulnerable customers
  2. Our approach to ensuring firms treat vulnerable customers fairly

    Speeches Published: 05/03/2020 Last modified: 06/03/2020
    Speech given by Nisha Arora, Director, Consumer and Retail Policy at the TISA Vulnerability Conference.
  3. Financially vulnerable customers’ thematic review: key findings

    Thematic reviews Published: 06/09/2016 Last modified: 12/10/2016
    This review follows our report Mortgage lenders’ arrears management and forbearance (TR14/3, February 2014).
  4. FCA launches consultation guiding firms on the fair treatment of vulnerable customers

    Press Releases Published: 23/07/2019 Last modified: 23/07/2019
    The Financial Conduct Authority (FCA) has today launched a consultation on proposed guidance for firms on the fair treatment of vulnerable customers.
  5. Fair treatment of vulnerable consumers consultation events for firms

    Events Last modified: 15/08/2019
    On 23 July 2019, we published a consultation on draft guidance for firms on the fair treatment of vulnerable customers. The draft guidance sets out our views of what firms should do, under our Principles for Businesses, to treat vulnerable consumers fairly.
  6. FCA bans and issues largest ever fine of nearly £1 million on a retail sole trader for deliberately misleading vulnerable customers for personal gain

    Press Releases Published: 19/06/2013 Last modified: 17/09/2013
    The Financial Conduct Authority (FCA) has fined sale and rent back arranger Gurpreet Singh Chadda £945,277 and banned him from working in the financial services industry for significant failings when conducting sale and rent back agreements. This is the largest ever fine for a sole trader in a retail business.
  7. Automated investment services - our expectations

    Multi-firm reviews Published: 21/05/2018 Last modified: 21/05/2018
    The FCA carried out two reviews, the first looking at firms offering automated online discretionary investment management and the second looked at firms providing retail investment advice exclusively through automated channels. The FCA reports back on findings and next steps.
  8. Our Approach to Consumers

    Corporate documents Published: 17/07/2018 Last modified: 23/07/2019
    In November 2017, we published Our Future Approach to Consumers consultation paper. This was the start of a discussion with our many stakeholders on our Approach to regulating for retail consumers. We received a wide range of responses and we have used the responses to inform our Approach to Consumers and feedback statement.
  9. FCA confirms introduction of rent-to-own price cap

    Press Releases Published: 05/03/2019 Last modified: 05/03/2019
    The Financial Conduct Authority (FCA) has today confirmed the introduction of a price cap to protect some of the most vulnerable customers in the UK in the rent-to-own (RTO) sector. The cap will be introduced from 1 April 2019 and will save consumers in the UK up to £22.7 million a year.
  10. Occasional Paper No. 8: Consumer Vulnerability

    Occasional papers Published: 23/02/2015 Last modified: 27/04/2020
    Stimulating debate and interest around the subject of consumer vulnerability so that firms better understand the issue and act appropriately.